Contact LG Phone Corporate

We bought an LG Refrigerator from Home Depot in Greensboro,Ga on 01/22/2020. Beginning in May the freezer section started icing over and not defrosting. We contacted LG on 05/28/2020 about repairing this refrigerator. We have yet to get a repair person to our location. We can hardly open the freezer section now. We needed help last week but we cannot get any help. We are very disappointed in our over all experience with LG. Why can't we get some help.

I have a two-year-old LG refrigerator. At the end of May on Labor Day weekend the compressor went out. I had a service man from electronic experts come out and replace the compressor which he said had been a long running problem with LG The new compressor does not stop buzzing and rattling and the service man came out multiple times to correct the problem to no avail. No the service man won't even return my calls. After talking to LG again spoke to Michael on June 20 he said things would be taken care of. Spoke to Maria on July 5 with a new approval code to be repaired again to no avail. I spoke to James on July 8 and he said a compressor would be expedited to my home to have another service company replace for a second time. The service man was due at the home and no compressor has shown up. July 9 I spoke to Sophie she said the technician cannot order a compressor it has to be another diagnosis for them to have the compressor ordered in the meantime Ronald at electronics services has been contacted and he doesn't even work in my area and that's where they sent the work order to multiple times. Now I'm working with ADR appliance service. They will be finding a compressor and calling me back to make an appointment to come out to the house. So since the end of May I have been on the phone multiple hours with LG and different service providers and I still have the same problem.

Screen is locked customer service says you need to call on another phone to fix this phone.like taking a different car to a mechanic to fix your broken car. Makes no sense

LG refrigerator/bottom freezer,LFXS24623w/00Model #, 605MRVB11863S/N, Work Order#RNN190508079226 with A & E Factory Service.
Now I'll get to it, we called LG around the first of the month, they scheduled appt. for May 10 , he took the unit apart and found the compressors needed to be replaced along with numerous other parts, put it back together ordered new parts and said the parts would be shipped here and he scheduled the next job on 5/22/19. After arriving here on that day he tried to repair the unit only to find that he had the wrong parts. called his office and was told to use a different compressor, which he did. After 5+hours said it was finished and up and running. I asked for my paperwork said there wasn't any. So I went to the grocery store on 5/23 put groceries away and it didn't seem very cold and I knew I was in trouble. That's when I started making calls to A& E and the LG office. There was nothing that A&E could do and gave me a comeback date of 6/5/19 and I was livid. The repairman was just here and they want me to wait 2 more wks. How can you have a senior citizen/Disabled wait a month for repairs which is a warranty item. I have talked with your Executive Services Dept. Ty'esha and today a gentleman named Gel,at 11:amThey insist there is nothing more they can do.How can you expect a person to be without a refrigerator for a month. This is a piss poor way to run a service dept. I hope you can get something done for me, with this outage I have lost over a thousand dollars in food. HELP NOW NEEDED,Really Furious Deborah Clements 4102518523. How hard would it be to just bring me and totally new unit and take this junk away.

My wife and I purchased new LG phones through Sprint in early November of 2018 . It was part of a promotion where we were promised a free LG tv. After 2 months I went back to Sprint and they gave me the phone # of your promotions dept. The person I contacted said they never received the paper work . So I went back to sprint and watched as they sent in the paperwork , and saw the conformation of it being received . Another nearly 2 months passed and no tv . I called the LG promotions department again , and again the man claimed they never received it . So I went back to Sprint and had them call your promotions department . Again the same man who said he was the supervisor clamed they never received the paper work . When the lady from Sprint proved to him that she had sent , his response was . Oh well . It's too late the promotion is over , and we're not getting our promised tv. Is this the way you people do business ? It's not just a tv . It's the principle of the matter . Here is my phone # (925) 356-1707 . I would like a text or better yet a phone call responding to this situation
Thank you . Charles Scott

December 6, 2018

I bought 3 LG appliances. Big Mistake!! Within 3 years the dishwasher went up. After numerous service calls to repair it, it couldn't be fixed. I've

since replaced it with a Whirlpool. Then the fridge went up. Both still under warranty. The service call for the fridge cost me over $300, not to

mention all the food in the freezer and fridge that had to be replaced, about $200, I buy organic. The serviceman said he replaced 40 fridge

compressors last year. Also made by LG, I wonder how long the new one will last. Wish I had done more research before I purchased. An LG

rep has stated they could only reimburse me $200 for the repair bill. That was back in Oct. I have yet to receive my check, an email or a phone call

from Ms. Williams. I expected more from LG. VERY disappointed!!

LG makes the Sears Elite 795 72093 312 refrigerator. Ours is barely 3 yrs old, it was the top of the line and largest fridge at the time, costing us $3000! It quit cooling the end of June 2018 and still isn't repaired. The agent booking the repair tech knew our complaint and prognosis of which part is out but the tech didn't have parts on his truck. I asked for the parts to be ordered overnight express and him return in 2 days, no cooperation. So here it is 7-16-18 and our next date for tech repair is the 26th! That's a full month without a fridge and we thought we were buying a premium product.
My biggest complaint is that the LG design has an obvious flaw!!! Why would you put the coil laying tn the drip pan?!?! Obviously it rusted thru, causing the freeon to leak out and the working components--compressor, condensor and coil are fried!
The Sears customer service has been horrible and we will never buy either of these manufacturers again unless, LG is willing to help resolve this issue! We have lost food, been given the run around and had to live without a fridge for a month! NOT happy thus far.

LG5 is a loser and the customer support won’t back it up! Bought the LG5 new from Verizon because LG was no longer going to sell this model with its interchangeable parts. Phone purchused Feb. 21, 2018 for $250. June 27 the phone requires updates. I ran the updates. It is Ground Hogs Day with the phone. It won’t update and requires another and another. The update takes tons of battery life and the phone is super hot. Ran and reran five times then took it to Verizon. They ran it twice then reset the phone. I left 21/2 later. When i returned home the phone was no better than before I took it Verizon - super hot; a draining battery; still requiring the same updates.

I called LG. They said the phone has to be sent in for repairs...two weeks to fix. I said it can’t be fixed because the operating system of the G5 no longer works with current updates. I want a new phone. I will write the BBB and others.

Don’t sell the phone if you can’t support it.... Virginia Olson olsonvir@gmail.com. 605 5535188

I bought 2 new batteries for the LG G3 phone in May, by July they were loosing battery juice like a battery would after a year or so. I called LG Customer Svc to get them to stand behind their crappy battery which both were dated 2/13/16 and I was told I would need to give them my order number to get them to replace the crappy batteries. I could not locate any order number anywhere. In Aug, I called Verizon and told them the LG phone would get so hot that I literally had to hold it over my car air vent to cool it off. I told Verizon it was a safety issue and instead of dealing with a crappy phone for 6 more months, I wanted a different phone. Gladly, Verizon replaced the phone at my expense but I don't have to use the LG phone any more.

An ad on Walmart website offered a LG k7 cell phone for $49.88. $40 savings. In stock, store pickup only. I placed my order. It referred me to my account to track order. My order is to be ready by 1 pm. The pick up people did not receive my order yet. An hour later they say computers are down. The cell phone department has at least one LG k7 priced at $49.88. Thirty minutes later order is cancelled by Walmart. Out of stock. I look at LG official corporate web site. They have 3 at $49.88 online order. Placed an order. 10 minutes later order cancelled.same old thing. Evidently they want people to look but not buy. I've had this happen on eBay before. But I don't buy big ticket items on eBay anymore. I won't go shop at LG again. I'm not stupid and hate when stupid people lie to me.

I'm very disappointed with AT&T's inability to provide basic customer service. I bought an LG G4 cell phone in July 2015. It failed due to a known hardware issue called a 'boot loop'. I finally got a replacement LG G4 and within a few weeks, it failed with the same issue. I took the replacement phone to a store to where I was told the phone had to be in working order to upgrade. So I had a 3rd phone sent to me.

Hopefully I can get an upgrade before this one fails. I have transcripts of numerous 'online support' chats, went to the only AT&T Service Center in Indiana only to have them dial LG and hand the phone to me, and visited the store where I purchased the phone. No one has offered a reasonable solution. I feel I deserve something for the time spent without cell service and my time spent researching my options. Or maybe just a sympathy card.

I bought LG-G4 (LG-H815P) on 24-8-2015 from iMedia store in Cairo, Egypt. My G4 had a boot loop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal components, at the end I agreed, then I emailed them the receipt I have alongside with the warranty certificate and the S/N of the phone, they confirmed that these are the only required documents and they told me that the only available place for replacing the hardware components is outside Cairo, almost 50 Km outside Cairo.

I went there during their working hours, I took almost 4 hours to reach there (keeping in mind that I have just had an ACL surgery in my knee and I can't move easily) and then they told me that the receipt I have is not acceptable and I need another receipt! the receipt is the same one I emailed them and they confirmed it is correct!! I even told them to take the phone and fix it and I will get them the other receipt they want when I come back to take the phone but they also refused!

After I couldn't get any useful information, I went to the store I bought the mobile phone from to get the correct receipt, then I called them to ask if I can ship the phone to them instead of going the 50 Km again, or to send the phone to a nearer store and they ship it to the main center but they refused and didn't provide any helpful information or recommendation! The worst experience ever, knowing that the bootloop is a manufacturing hardware bug! so it is LG's fault not mine! The first LG product to buy and it is certainly the last product to ever buy from such a company like LG!

I have a complaint about the lg Bluetooth headset. I purchased them 3 months ago and have sent them back since then. Because of one earpiece kept going out. Now as of today there both out and I paid $60 for them. Money wasted. Going to try different brand.

Your service department is no help to our hotel to program our new LG TV. If we can get help form LG we will change to different brand if have too.

I purchased an LG V10 smartphone along with 2 G4s through Verizon. The V10 is a hunk of junk. Slower than a turtle, keeps freezing and crashing forcing me to reboot 3-4 times a day. This is the WORST smartphone I've ever purchased and I'm kicking myself for doing it. Never again.

I have been a committed and loyal Samsung phone customer for over 5 years. Never wanted anything else. Never had a single issue with their products. When the note 5 came out I got it but soon traded it in for the LG V10. Being a professional photographer, I fell in love with its capabilities. Today, Dec 13, 2015 I had my phone in my jacket pocket, sitting outside. My phone then fell no more than a foot and a half from my pocket and landed on my WOODEN deck. No biggie, right? I still flipped out cause its brand new and i literally use it for my work now. Much to my surprise, with such high regards for its "military" specs, the top right of the screen was cracked.

But it cracked like there was a weak spot in the glass -- see photos. Also as you can see it did no damage to the rest of the phone and is in perfect condition. I wanted the LG corporate office to be aware of this. And the fact that a foot and a half fall to a wooden surface can leave its owner dissapointed and looking through a crack to take photos on an otherwise flawless piece of technology. Also, a photo I took with the devise at 2am when i first got it and using the manual mode long exposure is also attached, cause its awesome.

I have bought LG refrigerator from Great Eastern, 277/2/1,B.T.rd, Sinthimore, Kolkata 36. Invoice no 13/SA/1516/13629. Invoice date 20.11.15. Model no. LGD292JMFL 258ltr. The refrigerator was delivered on 23/11/15 and demonstrated on 27/11/15. Then I found some scratches on the body while demonstrating! Then the service man told stick the lamination. Already he unstuck the plastic on the body. The lamination is required to protect color of the body. So, why did I stick the lamination? Then I communicated customer care and corporate service center (RNA15112308056,RNA151130012012). I want to replace the refrigerator but they didn't cooperate with me. Its unjustified! I hope you will take necessary action as soon as possible.

I have a LG 3G mobile phone bought in March 2015. Recently, my battery drains out quickly even if my mobile is charged for the entire night. It is just like the charge does not hold for even 35 minutes. Moreover, my messages whether sent or received are delayed by mostly 20-22 hours. I also cannot access my you tube and Google map apps. Overall is just like the mobile slows down and freezes sometimes. I sent it for repair and called LG customer service through my carrier from where I bought the mobile (Virgin Mobile Canada) and they claimed it as liquid damage and sent the mobile back un-repaired. My mobile had no direct contact with water and no physical damage.

Compliant No. 151029022847. I am facing problem in my LG Fully Automatic Washing Machine model N0: T7018AFFPS since September. I logged a complaint, the service engineer came & asked to send W/M to service center Then machine return back to me in 10 days time because part was not available. Now on 31/10 ag. new compliant, Engineer came & asked your clutch broken, machine need to be send to service center to replace clutch & machine will be back with in 1-2 days. After that no update from your side what is going on with my machine, what is the status. When I called up today your ASM said part not available in stock so it will take time. How much? I don't know. I am fed up with LG services. Your service engineer asked to send machine to service center & every time the part is not available at your service station.

I have purchased a new LG AC through snapdeal.com on 29.04.2015. I had lodged a request with LG customer care for installation of the AC and I was given complaint no.RNA150430002897 and that MACROSS Tech will do the installation. When I contacted Mascross Tech, they refused to do the installation. Thereafter, I followed up with LG customer care as well as Snapdeal but till today there has been no communication from LG and the AC is yet to be installed!! I am not happy getting the run-around and am now at the point of wanting a refund and going elsewhere!

I purchased 2 galaxy note 4 phones and 2 LG tablets, which we've only had for 2 months and 1 of the tablets is not holding a charge. Sent to LG as instructed. No accessories except the $45.00 cover to protect in shipping and the manufacturer box. It was returned to me in a flimsy box with a thin bubble wrap a sticky substance on the back. No charge and charged it from10pm-1-11am the day I picked it up.

LG Lucid 3 is my phone. have been a customer of Verizon for 11 years. I upgraded my phone to a LG Lucid 3 about six months ago and I am awaiting my fifth phone from them. My first phone had a faulty charging core and the keyboard would stop working, which meant I had to do a factory restore each time and lose all my data, apps and have to resign in to all my apps after downloading them again. Due to the faulty charging piece, the Verizon chargers would not work, they went in and were loose. I had to hold it in their and make sure not to move or it wouldn't charge. Most times it still did not charge because it stated it was not a compatible charger. I have purchased three chargers from the Verizon store which is a waste of money. The second replacement phone had the same problem and it was overheating. The phone would not be in use and yet it was hot to the touch and would shut off due to overheating. I had the same problem with the charging core and even bought and wasted money on a new battery because the Verizon customer service rep said it could be the battery. I called again to have it replaced and that customer service representative stated they were having problems with LG and the faulty charging core and she would make a note for the warehouse not to send out a phone from the same lot number.

I received the third replacement phone and this one came broken from day one. None of the four chargers worked in it. I called again to Verizon Wireless and they said it was only a small percentage of phones that had this problem and they check every phone before they are shipped out. Obviously not because this one came broken from the beginning. If it was a small percentage, then why had I received three phones in a row with the same problem? I received my fourth phone from Verizon Tuesday and the software was faulty. It froze up, the touch screen worked when it wanted to, it kicked me out of every app. I troubleshooted several times and Verizon found it was faulty and are now shipping out my 5th phone. The representative said the only way to get another brand of phone since LG sux bad is by upgrading, so they are sending me another LG piece of crap phone. They admitted to knowing that brand of phone is faulty and they are working on it, not once but three times it was admitted. Yet, they sold me a phone that was faulty and continue (5x total with the one being shipped) to send me the same phone that is faulty. I am under contract with them, I pay them for a service and they cannot provide me with a phone that actually works.

I filed a complaint in LG against the model # 22LU11UR. After my first call, Technician did not come to my place to fix the issue. After the second call, when technician visited us, he told us that the company does not have spare parts for this model, if you want i can fix it with local company parts and not from LG and there is no such guarantee it will work. What a pathetic service it is, can someboday explain this?

Dear Sir / Madam I have a complaint about the service and support of your agent in Jordan. I bought an LG Optimus VU ( P895 ) Phone for 500 $ in Monday 29-4-2013 At 20 : 35 in Amman time. The phone appeared to be defected in the same day ( it worked for less than an hour ), so i went to the company which i bought it from ( Tuesday 30-4-2013 At 13 : 48 in Amman time) and they sent it to your agent in Jordan. they called me and told me they will fix it and i don't want to have a defected mobile so i told them i want to replace it and they didn't respond for this request . i used the phone for one hour and i have to wait for 6 days ( i don't know why ) to get the phone back and they may send me the same phone fixed and i don't want a new repaired phone. i love LG products and i wanted to by an LG optimus G pro but after this im rethinking it and i don't want to by any thing from LG any more, or recommend LG products for any of my customers, and i will tell my story for every one that i know any where. This inconvenience in customer support upsets me so much because the way that your agent treats customers is not in a very good way. So i file this complaint for you my phone.

We have compliant with LG Double door refrigerator. We bought this from Home E Mart Chalakudy on 8 sep 2011 which have compressor warrenty for 6 years. We informed the compliant to Home E Mart on 31 October 2012 and they registered the compliant to LG service center on the same day. ( LG Electronics India PVT LTD, Dominic Care, 16/471A, Chettiparambu, Manavallssery Irinjalakuda. Trissur, Kerala. Pin-680004. Ph-0480-2827723 ). They attended the compliant 10 days after the registeration. The compliant was leakage of gas from the compressor and they refilled the gas. We paid Rs-1398/- for the service. After five days we found the same problem with the product. Then we informed the service center on 16-November 2012. After that we didn't get any respond from the service center. We were trying to get them on phone but nobody is responding. What should we do next? One other thing we want to Know is whether the service is payable or not. I humbly request you to take some action.

I have purchase LG fridge model #LFX25960 ON APRIL 2010 first 6 months fridge started to melt my food and melt the fridge from top .they replaced it with new one since they couldn't find the part they said part is made in Korea and they don't have it, so thank u they gave me a new one ..a yr later exact same problem so they sent someone to fix it again 3 month later same problem but worse its freezing food in the bottom and melting the top on June 2012 they sent someone to fix . September again freezing the bottom shelves and melting the top this time u open u get electrocuted again they sent someone to fix it a month later i called again on November spoke to a supervisor was very unconsidered all he said i aopoligize u got electrocuted and lost $1000 worth of food besides staying without a fridge for a week or two who cares anyway until his company or technician gets the part in ..I reported to them the issue 4 times last time i almost died from electric they dont care all they do is send a technician to fix same problem over and over i deserve a new fridge different model and reimbursement for my food money.. and for money i spent eating out since i cant store food on my fridge and for risking my life and kids life with that damaged fridge of yours ,,as of now november 25/2012 im without a fridge since November 18 waiting for your techinician to get the part ..u think that's fare ?? and no one rom your company seems to take that product serious but ix it ..

We have purchased LG Refrigerator Model GL-258VE5-BW , Sr. No. 106NRSP118590 on 13.8.2011 for amount Total rs: 18000/- incl. Tax and was delivered at my address Camelot Housing Society , Viman Nagar, Pune on 15th August, 2011 vide Invoice No: KNS/11-12/00803 from data Co LG Shop. My comments and the complaint: A complaint No: ID: RNA121112081079 was lodge on Helpline No: 18001809999 on 12th Nov 2012 and the technician ( Abijeet/Praveen) came on 15th Nov. 2012 and after checking he has reported that the fridge gas leaked out and that the compressor appears to be good until the filling of gas is completed and then only it will be known that the compressor also is at fault. Whatever may be whether leakage gas piping alone or both ( compressor and the piping).

I have not bothered , the leakage was there since the purchase is made because the cooling was slowly vanishing and that the items inside the fridge were shown to be deteriorated and that we had to increase the level to remain the cooling at certain point, until on 15th the gas was completely leaked out and all the consumers items were spoiled which puts us in monetary loss. My question to the LG company, is whether this incident is NORMAL or it is a manufacturing defect? I need their reply to understand how this new product from LG has failed withing 14 to 15th months which never happen in the history of fridge in any makes. I expect that the LG should borned all the cost including the filling of gas at my residence or at the factory and also the labour cost , which I shall not accept any arguments.

I am 100% sure that it is manufacturing defect and if the LG company fails to accept than I might have to approach to the consumer forum in this regard and also publish in national news papers. Kindly email me at and my Mobile is (0) 9422443110 The local technician is likely to come on this Friday or Saturday, and he is supposed to get the fridge is working condition at your ( company) cost.

We bought this refrigerator in 2010 after reading such stellar reviews. In december of 2011 the clip on the left facing door broke. We ordered the part from Encompass as recommended by LG. The wrong part was sent due to an error on lg's website. The correct part was shipped and after paying 2 service calls, the door still did not work correctly. This was not due to our service man but was because of how Lg made the door. To put the $2.00 part in the whole door had to be taken apart and the rubber could not be correctly put back. We then ordered a whole new left facing door. Now we have paid about $500+ for a $2 part. This morning 2/3/13 low and behold, the clip on the right side facing door has broken. It will now cost us almost $300 to replace that door, again for a $2 part. This is all on a refrigerator that is only 2 years old. I will never buy another LG product and I will recommend that no one else does either.

I bought a LG Refrigerator in November 2008. Now the compressor keeps trying to start and than click offs. The freezer no longer freeze and the refrigerator is warm inside. I have called LG many times and was given names of companies authorized to do the warranty service. I have called about 8 places and no one comes to my area. I called LG back and was told by a person that it was my problem since no one they recommended would come out. When I ask to speak to a supervisor, I was put on hold and than hung up on. I called back and spoke to another person who said they would try to find someone.
I am very dissatified with LG and the service. This refrigerator cost me over $1500.00. Now I am suppose to just throw it away?

My LG monitor broke within 45 days of purchasing. I was promised that if I follow the rules and returning in the proper fashion ( with all the required paperwork) and prepay for the replacement monitor, I would recieve a refund. NOTHING. When I contact the person who was in charge Barbara HOLIWAY with resolutions ( barbara.muhammad@lge.com ; 256- 772-4587) she no longer returns my email.

LG replace the "Chassis Assembly" in my 42LM5800 on 3-29-13 and not I can not watch TV because of the pixels keep coming across the TV. Service tech came out on 4-2-13 and stood and watch the TV and the pixels and said it's the cable box, I have no cable box. so he said it was a poor signal. he check nothing, just disconnected the antenna. Now LG want to charge me $89 to sent another tech. Maybe the "chassis assembly" is defective. I did not have this problem before he change the board.

I bought a LG 13kg topload washing machine at Game Secunda (21/10/2012) every time i get there we are still waiting for the machine what can i do to get the machine they did offer me a Samsung but i do not want the Samsung i paid for the LG 13kg ToploadSerial 862479 code on greenslip= CDE NUMBER=6231678 i bought the machine because mine is broken i have to go to my sisters place to do washing this is not an item you buy for the fun of it please help me to get this machine. Why do you people advertise the machine but do not have in stock?

The non-metallic sleeve that connects the control knobs to the burner control of our gas range are failing. The control knobs wobble and operate with a mushy feel. One of the sleeves has a piece broken out of it. And one of the knobs has a crinkled exterior surface as if made of aluminum foil. I tried to get our 4 year repair service agreement to replace them but they said burner knobs were not covered. I also searched the internet for replacement knobs and found that it would cost over $400.00 to replace the 5 knobs. We only paid about $600.00 for the range in November of 2010. (so two-thirds of the cost of the range was control knobs.......I don't think so) I think using "plastic" sleeves on the knobs in the area where oven heat and cooking oils can effect them is a mistake in design and the knobs should be replaced.

i purchased my t.v May2011 i noticed around august my t.v started having problems with the volume. One minute you had it then it was gone. I thought it was from the hdmi cords i puchased at a black Friday sale. I bought new ones that were $49.99 at wal-mart around Christmas and for awhile the problem was gone so I thought. My children informed around Febuary2012 when the picture started having lines run across it that they hadn't been watching it when i was gone because they had problems with the volume.

I notified LG and they sent a repair tech out. within two hours of him leaving the volume went out again. The repair teach came on a Friady and that Tuesday while watching the tv white bubbles apeered all over the screen. I got LG back on the phone and they told me it sounded like the megapixels and it would be an expensive fix. I told the lady on the phone how is that when this t.v is not even a year old and was hardly watched.

She then said she would send a repair tech back outbut he couldn't come for two days. I wanted this t.v so bad and now i wish i would have went with another brand. I was always told LG was at the top of the line sorry to disappoint I WOULD NOT recommend this brand to anyone. I will be contacting consumer affairs and a lawyer if this problem continues.

We have lots of lg appliances, most recently bought a (dented) fridge from canal walk. Our dishwasher, bought in November last year, stopped working a few times and was fixed. In about may it broke down again, and to date has not been fixed. This means we have been without it for about half the time we have owned it. The very nice repair man, Craig, says there is no part available in the country . This is not fair.

Dear Sir/Madam, I am writing to you from Turkey I bought LG Optimus P880 4X two months ago with guarantee. Following to the update via LC Pc Suite from 4,04 to 4,1,2 android version, the phone abruptly commenced software errors such as frozen screen, extremely lower speed message typing, un-working speaker and inability for making calls "unfortunately the camera has stopped" errors, for coming up with a solution, I re-installed the software, later on emergency firmware rescue via LC PC suite, and hidden menu factory reset options, unfortunately, nothing raised up a solution for the aforementioned problems, Later on, I called LG customer Support Center and followed their instruction and neither my efforts and customer care officer's direction brought up a solution, Then I took phone to the LC Technical Service in Ankara (Fırat Elektronik LG Teknik Servis), Although They did not give me an exact time for mending.

They did not give me a spare mobile phone instead of my erroneous phone till it has been fixed up, 5 days later, I called the service to get information on my mobile phone, (service reference number 236033) The officer in charge of customer cares at the office insisted that I sent them a screen broken phone, thereto I had to pay 190 TL extra since this situation was not covered by the guarantee scheme, I told that I had handed in the phone by my own with good condition and without a broken screen, the gentleman insisted on reclaiming the broken screen and alleged that I had sent them the phone via shipment company, I had extremely subsequent difficulty in persuading the gentleman that I had not delivered them a phone with broken screen.

Accordingly upon giving the service tracking code for my phone he realized that my phone was different than his reclamation, while feeling relieved, the gentleman surprisingly told me that the device had exposed to water therefore it was out of guaranty and I had to pay 290,02 TL to renew, screen, speaker and 8MB camera, I expressed that I had never exposed my phone to water therefore it was impossible to verify this reclamation of the gentleman, I told the gentleman to change my mobile phone with a new one, but he refused, even though I offered to pay extra for a more powerful and newer one , I told that it was unfair and I did not want to pay extra for the phone which was only two months and used by screen protector and handset cover, but amazingly the gentleman told me that it was my own problem and I had to visit them to get my unfixed mobile phone, Upon this unpleasant attitude of the technical Service representative, I tried to call LG customer care line several times, but unfortunately it was not been able to convey my complaint to the customer care officer because of very busy lines.

As an engineer working for 15 years for the government of Turkey, it was one of the most disastrous customer care talk for me, the worse thing making me felt worrisome was that this unpleasant handling was done by authorized LG representatives in Turkey, I am sure that LG, one of the leading and imaginative technology giant of the world is not fed backed by those king of unpleasant and human based behavior’s offending the customers, If you follow the website in Turkish in which people submit their complaints about the products or service that acquired, you can easily realize that there are a huge number of complaint about LG customer and technical care service.

Unfortunately this situation is lessen the reliability of products of LG companies, I strongly believe that the success of a company for marketing take its source from after sale service, however, In Turkey, I realized that authorized LG service thinks that their responsibility coverage is limited till sale, Now, I would like to share my remorse with you, not buying for an LG product but for awakening one of the worst after sale service At this point, by declaring that I did not exposed my mobile phone to water, my cordial expectation from LG is to change my unfixed mobile phone with a new one, It would be my appreciation if you respond me at your earliest convenience.

Hi, I Anita Diaz, bought a LG Motion 4G cell phone on January 8, 2013. During that week while i was using this new device i was feeling some allergies due to the toxic chemicals this device contains. To comfirm that device contains toxic chemical you can read the first page of the book manual of this device which states: "WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling."

That warning is in red color letter page number 1 of booklet. On January 18, 2013 I immediately called LG customer services and spoke with Rick. I did complaint to him about this issue. He then told me that only i had to say that "you dont want the product and then they will return your refund" I then said to him that i was going to return the device by mail because i dont want it anymore cuz is making me sick and he said: "okay i am going to file a claim and someone will get back to you" I then went next day to the post office and did mail the device brand new back to LG.

Then i recieved a voice message from a supervisor asking me to call back. I then called today January 21,2013 and got the Executive manager: Valerie. During the conversation i did explain to her of why i had to return the phone due to toxic chemicals issues she then told me that chemicals issues is not covered under the warranty and she can not return my refund. I then told her that i spoke with Rick and he said i will be getting my refund back as sooner i return the phone. Valerie then told me that what Rick told me was wrong and she wont me taking my phone back and not giving me any refund.

I then got upset and told her that i want it my money back and she got very rude back to me and said no and she refused to help me out. She had no customer service at all, she was giving me a bad attitude unwilling to help me as a manager she was very unprofessional. I couldnt believe what she was saying and how can she have that management position at LG mistreating customers over the phone very selfish didnt want to help me at all.

She was putting me on the corner the more feedback i needed from her she was refusing to cooperate with me. Finally i told her that i do have a witness at MetroPCS store where i bought this device and the lady there saw me how bad the toxic chemicals of the LG phone was affecting me she even adviced me to return that device to LG before i could get worse and get cancel and then she recommended me to buy a new phone that doesn have those chemicals and we both check the books from other phone that doesnt contains any warning of toxic chemicals and i had to buy a expensive phone because of this issue.

The lady from MetroPcs told me that she will be my witness if i need it some help she will more than happy to be my witness because that is not right and not fair i have to keep a phone that is making me sick. As a customer i have the right to return back to the store any device that is harmfull and to stop the use immediately and report this to LG and they by the law they have to find a solution to this problem between the customer, client and business. They cant just take my money and my phone and turned the back away from me like nothing happen. If they continue doing business like that they are going to lose clients and business. The way Valerie mistreated me on the phone thats no the way to treat customers.

I told her i am going to take this to the next level to get a lawyer to help me with this issue because she doesnt want to find a solution for me and she said very rude tone of voice: "SURE" like she dont care. I am now contacting a lawyer and i wont stop into i get my money back. I can see now why there are so many bad reviews and complaints and lawsuits against LG.

LG products have a bad design. The pastic Panel on the range is the worst idea - we bought a new a brand new range and it has not
been even 6 months, and the whole panel is cracked and broken. Called LG customer service and they are saying that they will replace it
only if it impacts functionality - I am wondering what to do. I have 6 more months before the warranty expires.
I am thinking of filing a complaint with OH attorney general's office . A new range panel should not be doing this.

On 2008 I bought a TV 52 inches LCD, the TV is displaing some white lines at the bottom and the image is shaking all the time, the colors are red and redish and you can see a clear image. Please let me know what can you do to cure the product defect.

For repair of LG Flatron TV 29″. I searched for the contact numbers of authorised LG TV sevice center in the Inernet, I found the contact Numbers in the net. contacted to the telephone number 04027207504, they said that they are Authorised Service Center for LG and cheated me. In fact they are private technicians but stating that they are authorised by LG. Without knowing the basics of TV repair, they repaired and put me into loss of Picture tube. Hence it is requested take legal action of them for keeping their contact number in the net as they are the Authorised service center for LG TV.

Over the range LG microwave purchased in 2010. All of the plastic is brittle and pieces are breaking off. Contacted LG and they said I should’ve purchased the extended warranty and there’s nothing they can do. Obviously it’s poor craftsmanship, it seems that the heat put off by the range is drying out the plastic causing it to become brittle. They offered to sell me replacement parts. Probably the last LG product I’ll purchase. Worried that the other LG products I own will have a short life.

I bought a 47 in LG tv last year on black Friday weekend. It had a 1 year warrenty. I did not purchase the extended warrenty because I never had a tv last less than 3 years. Then 2 weeks after the one year warrenty expires, the tv won’t even turn on. It was fine the night before when we shut in off. That is alot of money to spend on a tv that went out that fast!!

My LG rumor touch screen cracked in less then a week for no reason I didnt drop it or anything. So now I can hardly use the phone except to answer calls and I cant really ever see who is calling. Also the LG rumor touch screen is unresponsive most of the time, I cant even unlock the phone. When I am texting using the phone I have to touch the space button at least twice or it doesn’t space the words out and nobody can read the message. I am very disappointed in my new phone and these problems from LG.

I received a text at about 3h30 in the morning congratulating me for winning R98000 in an LG competition and to call mrs Brigette 0735059308 betw. 8am-4pm. I called at about 2pm and was told to either buy 2xR200 telkom voucher and sms its details or to sms my LG plasma tv’s serial number. I’ve since read about this scam on the internet and would like to know whether or not they could use the serial no. to benefit their scam? Please advise on the LG competition winner scam.

Ok, how come these companies keep saying that they are aware of these scams, yet they do nothing about it? We now RICA our sim cards, and they can easily get to the bottom of these scams, and even catch them. Even the email scams about banks are very popular, I received an email from Standard Bank and they said I must update my details online, inorder to receive R16000. You report these scams and nothing is done with them, so what are these companies saying?, Are they saying we should stop reporting these scams because we are irritaring them? Do companies have complaints hotlines for their own good or do they actually check what we write on them and give us feedback, or atleast stop those scams.

Here is another number for LG to check, 0739955238.

I receive an sms in this morning said, your cell no has won 250,000 on LG 2011 award promotion so, they told me to buy a Telkom prepaid voucher of R600,00 and i have gave them my information but i don’t trust them. How can I know that it is a scam or a true i don’t no this people? I have an LG mobile phone, but don’t believe there is actually a 2011 award promo that I have won, plus they are asking me to buy this Telkom prepaid voucher to get the winnings. Can we go after these scam people to get them from leaving us alone?

I have unfortunately purchased (please regret to say unfortunately purchased) one LG (20”) LCD color monitor. Now it is not working (defect may be in the ac- in portion of the monitor). However no one with LG has helped fix the complaint yet. Much difficulty is experienced in my work because of this broken color monitor. As a customer, I could not tolerate if any parts is available in your side, so how is this any different? I paid good money for this and expect it to work! So once again I hope that they will arrange to repair or replace it within the LG manufactures warranty!