Contact Capital One Corporate

I gave permission for capital one customer service to speak to my wife to help us get online for our credit card because I was not able to get online access for my card. The woman spoke to my wife for a good two hours while I was at work and it was still not resolved but my wife said the woman was very nice.
The woman contacted the online department after her & my wife speaking for over 2 hours. She said she verified my wife to the online support person and sent her over to him to right up a ticket for them to fix the problem. Then she disconnected and said goodbye to my wife after my wife being extremely nice and patient trying to fix the problem.

Then the Asian ITT person got on the line with my wife and she and him tried to fix the problem because he told her I could fix it now the customer service representative was wrong I don't need to file a ticket so she stayed on the phone with him with them both trying to resolve the problem but he was having a hard time and he was on the phone with her & her phone number that she gave him just in case something happened he could call her back he did not suggest that she did but she said he decided he had enough of trying to resolve the problem after saying he could fix it but could not so he blatantly just hung up in her face and never called her back!!!!!!!!!!!!

This bank is the absolute worst NULL AND VOID CUSTOMER SERVICE & ITT SUPPORT.

My poor wife spent 3 hours all together being patient trying to fix Capital One's problem and in the end they can't fix it and hang up in her face. This bank is a total disgrace!

I made a purchase in March around that time my aunt got into a bad car accident so I was unable to be home by the time I made it home my merchandise was gone I call capital one made a dispute they had me fill out a paper that was sent in the mail they basically told me to State I didn’t receive it that’s it and it did I then get a letter saying it was denied because I did not put more info when I wasn’t told to do so I was then told to file a dispute with the merchant and ups did that and it was approved the merchant told me that they can’t refund me to to a charge back etc and that capital one would have to refund me and now they saying they can’t I been dealing with this since March how are they supposed to keep a customer happy I’m no where near happy my credit score is dropping

I have been a customer since Oct of 2018. I have always paid my credit card on time and never late. I believed so much in Capital One that I closed my Citibank account to open up a checking account with Capital One. I finished paying my credit card July 2nd because I lost my job. I thankfully was able to pay back around $4.5k within a month to make sure I did not owe anything and to be as responsible as I can due to Covid-19. I see a new statement of money owed $33.20 and called for an explanation as to how I owed when my balance was $0.00. I spoke with a representative that could only do so much due to positionality. I was then transferred to a supervisor Jessica who tried to empathize with me when I said I might have a hard time paying this little amount because I am out of a job by saying "well I have to pay my mortgage payment even through Covid. We are all going through this together". That did not really show signs of empathy. There was no resolution besides paying this back because apparently my credit card accrues interest daily. There were many moments of silence with no resolutions which is what managers should be able to do; resolve situations. She thanked me for paying off $4.5k and trusting you with other accounts but could not do anything. I understand that I am responsible for charges and the interest on those charges but everything was paid off. Even more so when people are losing their jobs there could have been a customer service credit offered even if it was $10. Nothing was offered it was pay or accrue charges. This is not the reason why I closed out other accounts to come to Capital One. I brought my business over because I received, up until today, exceptional service. I was able to borrow money from a friend to pay this back but honestly this is not only disappointing but is making me reconsider my accounts staying with Capital One. My whole household (8 additional accounts) have been transferred over due to my referrals and these could be in jeopardy too. This is unfortunte over $33.20.

I paid off my account, including the interest, two weeks before it was due. On the statement, I paid the interest listed on the statement, online. I hadn't received the statement, in the mail yet. I went ahead and paid off my account, after looking it up, before the statements came out. Yet, Capital One is refusing to remove the new interest charge, unlike other credit card companies that would be more than happy to accomodate this request just to keep me as their good customer, as I have been with Capital One. So, I am closing the account with them and am telling everyone to stay away from these scam artists.

I called and asked Capital One to please put my April payment on hold and to please hold the interest for that month due to The Corona Virus and our business closing. I explained we have no money coming in and as I am sure you are all aware of the current state of the world. I have a family and taking $100 out of our account is a lot for us. We have no money coming in at this time. Capital One said they can not help me and would not hold our account for the month of April. This is disgusting! I have been a loyal Capital One client for years, never late on my payments and to be turned away I am beyond disappointed in Capital One. I will never trust this company or use them again in the future.

The company is about to be sued. My calls to customer service are recorded there is a serious problem

History of paying monthly credit card bill after the 15th often because getting paid 15th and 30th only now to find that a past due feee was charged every month on my exact due date of the 12th. I have never had any credit company so CapitalOne is not on the side of consumers, very sad to find out they more againt you.

I have been a customer with Capitol One since the early 2000's. I am struggling financially right now and asked them to lower my payments and interest for six months. Apparently, my hardship doesn't "qualify", nor does my being a customer with them for so long matter. Trying to do the right thing and continue to make payments. Called Discover, who I also have a card with and have not been a customer with them as long. Not a problem at all! They cut my payments in half and lowered my interest. Capitol One suggested I go to an outside debt consolation company instead of helping their own customer. WOW!!!

Very unhappy with the way Case 10003951605159 was handled.
I filed a dispute and sent what I thought was the documentation that was needed for the dispute. I have an e-mail from the merchant stating they sent the wrong product. After a little over a week after the information was sent electronically I received a letter from Capital One saying my case was being closed because they didn't receive the correct information and now the deadline has passed. Do you only get one attempt to send this information being requested? I called Capital One and spoke to a "Supervisor" whose name was Calvin. He was not helpful at all other than making sure I knew that he served our country, which has nothing to do with my case. He basically told me there was nothing he could do and that the time had passed and my case was now closed. I am very confused as to why the customer gets one attempt to send the information and get told in a letter sent a week later that the information was incomplete and now the deadline has expired.

I have been a Capital One customer for over 30 years and am very unhappy in the manner this matter has been handled.

Please advise.

RECEIVED NOTICE OF CANCELLATION FOR NON USAGE. CALLED CAP ONE AND REP INFORMED ME THAT CANCELLATION WAS IMMINENT REGARDLESS OF WANTS OF CONSUMER REGARDING FUTURE USE OF CARD. NO OTHER REASONS GIVEN. MOSES T, EMPLOYEE # 1160691 WAS VAGUE AND ULTIMATELY NO HELP. SAD AND VERY FRUSTRATING. I HAVE EXCELLENT CREDIT, NO DEBT, AND FEEL I DESERVE BETTER. WAS TOLD BY MOSES I COULD APPLY FOR A NEW CARD. THAT WILL BE A COLD DAY IN HELL.

Can I please have an American address for this company or is it not in America?

This morning I was trying to get some information ( 7th st. Frederick.Md. branch ) about my account after been waiting for about 10 minutes a lady call my name ( Asian lady ) I walked to her office she just salute me but at that moment one of her coworker came to talk to her then at same moment when he was living the phone ring (desk phone ) and she star talking in the phone ignoring me so I think she need to be trained how to treat customers, I was up set and I start to walk out of the bank when I was starting my car in the parking lot I realized she was following but it was too late so I don't think that I need that kind of treatment and at this time I lookin for another bank where they reapect customer.she made me feel so bad like I was begging for something

Began working oversees approximately 14 months go. Contacted all of my creditors and arranged auto pay at whatever amounts were needed to insure all was handled as needed. I explained my situation in the next coming two years in detail to inure my accounts would be handled as they would need to insure good standing and my credit rating. I may go several weeks at a time unable to contact anyone reliably due to my job. Relative monitors my accounts/email. Relative contacted me 7-10-19 stating an email from Capital One credit card account stated I was two months past due with a huge past due amount. First email she has received stating I was past due as headline. I contacted Capital One from oversees. First Capital One representative said account set up as set minimum payment not required payment. Not sure why payment established in this manner due to my circumstance and as originally intended and had been reported to credit bureau. Agreed to waive one late charge but not the two late fees or over limit fees, not correct credit report and accepted no responsibility. He did correct the auto draft to required minimum. He transferred me to "supervisor". Supervisor, same song and dance and no further resolution. My Capital One account and all others have been paid as agreed until this point. Capital One takes the same old we are big , you are small and be lucky you are with us approach as they strong arm their customer and maintain profit lines... not caring for the integrity of their company and the financial welfare of their customers. Absolutely worst horrid experience customer service experience in my life and ruining my credit score with 60 day late reported. I may mention I'm a 30 year retired VP commercial banker now working oversees and never once treated my clients in this manner. If a questionable situation occurs my customer is given the benefit of the doubt and make the situation right for the customer. Capital One says just pay your chargers and dispute with credit bureaus. We all know where and what that gets us... nowhere and nothing. So here I am now, damaged credit score for two to four years. Thanks for taking the high road Capital One and way to endear integrity into your employees. Can see your are instilling the new American Way into the work ethics of your "A" team.

Customer service is accusatory , argumentative and absolutely horrible

First my May credit card statement came on May 9th federal law states that I have 21days from when I receive my bill to pay it, that is only 12days so I called customer service and we both chaulkedit up mailing problem.this months June bill never came! I have called many times toco plain and it seems to me that your customer service people can’t solve anything as of today June 15 sat the mail came yet again with no bill even though I requested a bill couple weeks ago I do not have one yet I am expected to my bill on time and( blindlyif you have it) by me because your customer service unskilled and unqualified people say have to pay by june21st or than I have to pay finance charges on a bill I never got I payed over half by phone than when I receive my bill I will pay the rest in full,I was told that I would still have to pay interest if the new does not arrive in 5 days tomorrow is Sunday no mail I was told 7 to 10 days I will receive my bill and would have to pay interest on bill that will come after due date? Being a very long time union member this is just plain wrong it’s bullshit and capitol one has no place issuing credit cards to union people when you are breaking federal laws I will be calling my international union representatives and union plus to see how we can terminate you as credit card lenders I am so infuriated by this that I will not stop until capitolone is removed from union plus! I terminated my account with you I will pay what I charged but will not and should not pay finance charge your company I without a doubt the worst one I have ever dealt with,I already replaced you with phone call to b.of.a. Approved over the phone and a pleasant customer service rep. That can solve a problem unlike your company . Donald miller

I attempted to charge $317 at a local Walmart but the charge Would not go through the clerk told me to try it manually by swiping it which also did not work she then had me put in the numbers manually which also did not work I received a text from Capital One asking if I was making that charge at Walmart which I responded with yes Capital One stated everything was OK and for me to try it again which I did. I then tried again and again but it would not go through I tried again manually which also did not work again I was then told I would have to call Capital One, by this time there was a long line behind me and the clerk asked me to step aside and put my basket off to the side while I call Capital One I called Capital One and the person there sent me another text which was the third one that I received asking if I was trying to make that purchase. By this time about 20 minutes had lapsed . I then called Capital One and she stated everything was ok and to try it again but Had to get to the back of the line which took about another 10 minutes to get to the clerk I tried to charge again and it still did not work finally after about the fourth try it went through while capital one was on the phone with me. this is very humiliating to stand in line and trying to get your credit card to work while others just watch in disgust. This whole episode took about a half an hour to put make a purchase I find this very ironic because a few years ago my card was hacked 400 miles away in New York City where I very seldom go and the hack made it through OK without them even having my card yet when I have my card and try to use it it gets denied.

I requested a change to my due date as I'm retired and only get paid once a month. That was easy enough but until it takes effect they still assess a late fee every month and they won't reverse them. I spoke to a manager and basically was told too bad. Their policy says they do not reverse late fees. I am going to pay off that card and close the account. I worked too hard to bring my credit score up to have them ruin it by stupid and unfair policies. I would strongly suggest you pick a different company if your looking for a credit card! This company should be put out of business.

Last month (May) I paid the balance off on two Capital One credit cards. I have never encountered any problems as a result of paying off my card balances until now...I have paid off the balances on these cards in the past by double checking my balances against online balances (which are current and up to date on all transactions) and calling in to get payoff balances, to verify online accuracy. This time, on my Capital One Platinum card, I was sent a statement of $15.10 in interest for June, after previously paying off the entire balance due in May! I called to inquire, I spoke to one representative who said I had to pay the interest through two consecutive billing periods, and in July, I would have no interest payment! After getting nowhere with this call, I decided to call again...This next representative told me that the interest was assessed because I had not paid off my balance the month before (April). I replied that the interest accrued as a result of carrying the balance over into May, was already accounted for in the balance and I had paid that in paying off the complete balance by the May 27 due date, resulting in a zero balance, which would not accrue a $15.10 interest rate for the month of June, wherein the balance due was and is ZERO!

The person insisted the interest had to be paid according to my card terms. My card terms on paying interest states that there will be no charge in paying interest provided the balance has been paid in full by the due date. This policy has been honored on all of my Capital One cards, including the second card I paid off at the same time as this subject card with no residual interest charges after paying off the balances in full! I did not incur a residual interest charge on the other card, which paid off in May also!

I called back again. The next representative gave me the two consecutive months of interest story...I asked how could interest be accrued on a zero balance, and I asked what balance was the residual interest calculate from because the balance was paid in full by the due date. He asked if she could put me on hold to give me that answer while he "calculated" the interest due...He came back online ten minutes and told me that the interest had been accrued from the previous months balance...I told him that figure had already been calculated as a part of the balance I paid off. He continued to loop back around to previous explanations which had no base in fact.

Ending the phone call, I went online the following day and found several complaints against Capital One for the very experience I encountered. Zero balances being charge the following month with residual interest. The complaints started In March of 2019 through May 2019! A few of these complaints are registered on the Better Business Bureau website, with others listed on various other consumer complaint websites!

I called this morning with one last try before going the next step in resolution of this complaint against Capital One and their residual interest against paid off balances in full by the due dates... The last reason I was given was that I had Michael's credit to my account which did not count as "payments against the balance. I told him that was not a valid excuse for lodging a residual interest balance against a zero balance because credits to one's account reduces an owing balance, and the statement and current balance in full showing to be paid was the amount I paid! It wasn't a "random" balance pulled out of thin air, it was the balance, as the second card I paid off reflect a statement and current balance, and I did not receive a "residual" interest owing on that zero balance. This was the first time anything like a "residual interest" has appeared on any card after I have paid off the balance in full! According to my interest terms, Capital One is committing fraud in assessing interest charges on accounts after they have been paid in full, tantamount to compounded fraud when "reaching" for reasons not applicable to their actions!

The proof of their fraud is recorded in my Capital One Interest policy, which clearly states that balances paid in full on or before their due dates are not subjected to interest.

Perhaps Capital One is finding new "creative" ways to assess interest in order to pay for the celebrities they use in their ad campaigns, hawking their credit cards and services???!!!!

These antics will only result in being “banned” from one’s wallet. Wise up Capital One, your business is your customers…without customers, Capital “One” will become Capital “None.”

multiple times my card has been put on hold for suspected fraud, hard to get them to clear it. this last time was the last straw. i called them they need to talk to my wife, fine. she calls they say they have to talk to me. i call them they say its fixed, nope its not. third time they need to talk to my wife. im done with them for good now.

I had a secured credit card with your bank which expired on 09/2016 as I was ovearseas and did not use or renewed the card apparently it has been closed. I had a balance of over 750.00 dollars in my account which has been kept by your bank. I have gone to a couple of branches for inquires, they have no data available as if I never had an account. They gave me a 800 customer service number which I called and they did not have any information and they said they will sen this to investigation department and they will call me back. I have not heard from any one in over two months yet. If you close the account that is one thing but erasing the data regarding the account is illegal. PLs clarify what has happened to my account and the balance of my money.
Akbar Poorshafiee 548851833
secured card number 5178057785105052 issued 12/2013 Exp09/2016 the onl address on the account was
1990 Redstone Dr. San Jose, CA. 95124 Thank you for your prompt attention

Need someone to call me immediately as I have some serious issues with your company regarding my statements and very inexperienced staff.

604-506-4778. Carla waldman

To whom it may concern,
I have a checking and Venture One card with Capital One bank. On FRIDAY April 26th at 6:00 pm New York time, I purchased plants online from a company called Michigan Bulb (d/b/a Scarlet Taninger). The cost was $42.17. Remembering that I didn't check reviews before purchasing the plants, I went ahead and did so. The reviews were entirely bad. 10 minutes later i emailed the company again saying I was canceling the order immediately.

Ten minutes after canceling the order, I went ahead and called Venture One to alert them that I had just canceled the order. The customer service rep said the charge against my account was not showing and she would put a note in the record that I had canceled the order and it should not be paid.

THREE DAYS LATER, On MONDAY, April 29th, at 6:10 pm I received an email from Michigan Bulb saying that it was too late to cancel because the order had gone through their computers and there was nothing they could do. I emailed back a note. I then called Venture One to ascertain if they had indeed paid the charge. They confirmed. I wondered why that happened since earlier call explained I had canceled. That turned out to be a rather convoluted explanation. Further, I was to WAIT to see if their initial inquiry to Michigan Bulb to challenge the order was accepted. TWO WEEKS to wait.

Well, I have no confidence this will turn out in my favor and I am especially put out that the bank after giving the clear impression they would not honor the charge went ahead and do so.

If this issue turns out to be a recitation by a Venture One rep telling me why it couldn't be handled satisfactorily and that unfortunately I am liable for the charge for plants I chose not to buy, ...well... I will take the following action: I will cancel my checking account and withdraw all funds. I will stop using the Venture One card entirely, pay off what I owe, and not do business with the bank again.

Finally, why I have to wait for the Michigan Bulb processes to work themselves out when Capital One bank clearly said they had this under control is extremely disappointing. Quite ridiculous that a huge bank like Capital One may not have any leverage over a small, inefficient, poorly graded garden supply company.
Mark Geier

I have been a loyal customer for years with Capital one. I have to credit cards. I have always paid my payments on time. In three may four years, I have appreciated the opportunity to re-establish my credit. I constantly receive options to purchase a new card. In Nov 2018, I respectfully to the opportunity for the pre-approved letter you sent with the name of the local car dealer to purchase a new car. I did purchase a 2019 Chevy Spark through financing through Ally Bank. You rejected me over and over. I was really disappointed to why you constantly send my these false letters about I have earned pre-approval. I am requesting to close both accounts and please take me off your fake and bogus mailing list. I am taking my business to Ally bank who gave me the car loan as promised. I have never been so humiliated to walk into a dealership with your pre-approval letter and you rejected me right off the bat. You claimed I earned it. Stop with the fake advertising. Please close both accounts and send me a final bill. I will pay you. I will not recommend you to my family or friends. It's a disgrace companies are allowed to promote false advertising. You knew my credit history before you sent those bogus untruthful offers. Ally Bank didn't hesitate to approve me. I am truly disappointed in Capital one. What's in my wallet will never be another Capital card.

LaFaitre Pelzer
3645 Steelwood Ct Apt K
Winston-Salem, NC 27106
1-336-999-1981

FALSE ADVERTISING: SHAME

1. I have never had such horrible customer service than lastnight. YOUR COMPANY charged me twice for my auto loan and what did the customer service rep do? tell me I will get my refund in 7-10 business days.... 7 TO 10, with a hope it will be to me in 3 days.. by check not even electronic. So now I am out of 300$ because your company made a mistake but the customer service rep told me I LOGGED ON and made a "promise" of a payment then scheduled a payment... but I did not.. but told me there was nothing she could do and it was a mistake on my part... even though it wasn't. then told me to call my bank and make them give me the money back sooner... she wouldn't even help me fix the issue that YOUR company made and blamed a payment on me... and there shouldn't even be allowed two payments to be coming out your company should be flagging this type of thing. .. but its the customers fault.. Im seriously considering switching companies with auto and credit your company disgusts me

Tried phoning in a payment for relative who has a minor disability and was treated rudely by first associate, transferred to a manager who helped, but the phone call took 20 minutes to complete. Phone number was 603-703-9016, maybe you can see exactly who I spoke with on your end. Loan holder has a minor disability that requires him to have someone else pay his bills. I normally get the automated line and do it from there, but I believe due to a late issue I was required to speak with a person. They were rude, the connection was horrible, and they kept asking me for information that I really shouldn't be authorized to give. However that seemed to be the only way they would take the $400 payment. It was almost as if you'd prefer he didn't pay. My mind was blown that making a payment was this much of a hassle and that due to the circumstances of payee needing a representative to make a payment seemed quite cumbersome, ignorant, and disrespectful. Next month when I contact to make a payment for him, if I end up in this same situation I will be reporting the ADA.

have a balance of $140.00 at dressbarn, i was charged $ 40.00 in fees, paid 50$ toward my bill and payment lowered my balance by $10.00. I was 2 days late . I will never shop at dressbarn again. greedy bastards

I have been a customer since 2000 with an excellent credit score and have never missed a payment. My annual income is $300,000. I have recently paid for an expensive trip which brought my maximum credit to almost its maximum. In order to avoid denial of charges (until my payment, already on its way reaches you) I contacted your customer service and asked for one week extension during which no charges would be denied. I was told this was not possible but was advised to increase my credit limit. That I did, but was promptly denied. I called your customer service for assistance but all your very polite agent could do is to read the same script which really did not provide any information or explanation for the denial. I am truly disappointed that you treat your long term customers with an excellent history with such wanton disegard.
I have several offers from other cards to join at a higher intial credit and of course would prefer to keep the current card.

Thank you for your consideration and hope to hear from you.
D. Uri Hangorsky

The branch I deal with in Luling LA, for the past four years and which I have a business account with.The drive through teller manager with the last name Michele not sure of spelling is a very rude person. On numerous occasions I have had problems with depositing checks and cashing checks. It seems their is always a problem .When asked to speak to her manager she closed her voice off and laughed. I think this is very unprofessional, and I do believe she does know what she is doing.I have asked other people that I know of, that have an account with capital one in my area if they have experienced problems with her and their are a few,they say they don't have time to deal with her. I have been tempted many of times to remove my money which I may still do because it seems like she never gets disciplined for her rudeness and the way she treats your customers. I am expressing this frankly because I am tired of her treatment. I put my money in your institution in which you use, to be treated this way. Their or to many other banks that I am sure would like to have my account as a business owner. So may I suggest you take some action and let me know in the near future on what you have decided to do and let me know. Sincerely Ronald Ganser

As a 20yr plus customer of having a capital one card. I am really disappointed with this institution. The other day on Wednesday 2-27. I was at the hospital for a procedure that I didn’t know that my insurance wasn’t covering it all, I went to use my card and it was declined, when I check the day before I had $134.00 dollars on it, but on that day. I guess you took out $100.00 for interest or something, so I called and tried to get a lone for just $200.00 dollars until I get paid. I was denied. I was so frustrated at this. I know that it is not your fault, but I have never asked for a cash advance before, and for me to be turned down like that. I am ready to give up on capital one. It wasn’t like I was asking for $2,0000 dollars only $2,000. dollars. I try to pay my bill on time and send in a little more if I can. I feel like you let me down, if I don’t pay my bill on time or have paid late a lot of times, you would have shut my account down but I haven’t all I wanted was a little help from you and you refused to help me. I really want to get rid of your card, for your high interest rate is killing me. So I am wondering if you can help me out with that. I am going to be out of work for a month due to my surgery I had on Wednesday. I am wondering if you could not be penalize me if I am late, for I don’t know when my disability will kick in. It’s only for the month of March. I am going through some hardship now. I just had a bad car accident and stuff, as I know that has nothing to do with you, what I am asking is there anyway you can lower my interest rates so I can get your card paid off, or if you can give me a deal to pay out your card for good. I am done with credit cards, and I want to get my credit cleaned up, but with your high card, it is killing me. So if there is any way that you can work with me. I would really appreciate that. I need help, so I hope you will work with me, since you didn’t the other day. Sincerely Mr. Mitchell

last week i enter the wrong debt no to renew my va lottery. since then its been a night mare with capital one they have a hold on my debt unable to access my money, then i was inform thursday by one of the supervisor my acct was fffwd to frAUD DEPT MIGHT KNOW SOMETHING 10 -14 DAYS .. THIS IS UNACCEPTABLE. I NEED MY MONEY NOW UNFORTUNLEY I HOME CONFINE HAVE TO USE WALKER UNTIL JUNE. THIS MEANS NO DRIVING. NOW I HAVEAN ACH DEPT COMING THIS WED. ALONG WITH DR APPTMENTS. WELL BEINGTHAT YOUR CUSTOMER IS NOT ABLE TO REMOVE THE FLAG THEY MAILED A NEW DEPT CRD THIS DID NOT SOLVE THE PROBLEM. NOW IM HOME WITHOUT ANY WAY TO GETACCESS TO MY MONEY. I NEED ACCESS TO MY ACCT NOW. THERE WAS NOT FRAUD. CYNTHIA LEE STRIDE BERSCHE 703 79O 0715 C 703 300 0011, I NEED HELP NOW.

I have been trying to get access to my acounts for over a month on the internet. The problem was my birthday was wrong and I had to correct it. I have sent in notorized form to Capital One investing who has yet to change it its been over a month my other accounts have my correct birthday now but they keep blaming Investing dept I have emailed thei
r form back twice and physically mailed the notorized form to them . I talked to a manager Brian who didn" really help
Ther people in the service dept are no help just ask same questions hang up on me loose my call etc, At this point I am ready to withdraw all my accts and find some place that can be of better service to me so I can get back on internet

I made a mistake and did an online bank transfer to my checking account. The transfer posted to my credit card on 1-15-18. The funds are not in my checking account. I called Capital One and was told a check was mailed to my bank at the address I provided. The so call check was mailed on 1-16-18. I was advised to call my bank. I called Wells Fargo and they were not sure what would happen because the check is payable to Wells Fargo with my checking account number. The Capital One rep that I spoke to said a stopped payment can be placed on the check that was mailed. I advise my bank that I would have the stopped payment place. When I called back to Capital One I got Gail THN973. She said a check was not mailed. She said by looking at my account a check was not issued. She said the funds were sent electronically and could take up to 15 days for my bank to receive. I believe she thank I wrote a check and sent it to Wells Fargo. That is not the case. I made an online transfer. I said I did not think she understood my issue. She said she did. I requested to speak to another person and to escalate my dispute. She refused. She said that is not how the system works. She said I could call back and get another supervisor. I did and got her again. I request the president information. She refused and said the president does not take calls. She gave me the address for salt lake. She talked over me. She talked down to me. I need help to find out how Wells Fargo is getting the funds so I can have it deposited to my checking or sent back and credit to my capital one account.

I have been a consumer of Capital one for over 30 years. I am one very dissatisfied customer right now. My card was hacked in November of 2018 for over $1500. I reported the incident and today is January 11 and I get a call that the fraud department needs to talk to me "as soon as possible" about my case. I return the call only to get 1. Someone who knows nothing about it and 2. An answering machine that says she will return my call when she gets a chance...seriously, a message like that on a Friday noon, to a senior citizen who has been hacked and then not be available???
You can be sure I will do business elsewhere and tell my friends about this instance.
I would appreciate a call.
Pat Sterling
3157331216

Very disappointed with Samuel Jackson recent comments about the US president. I will be avoiding any of your services. I would sure hope his views do not represent capital one.

I had unauthorized activity on my credit card. On 12/07/2018 I was on the phone with capital one customer representatives for over an hour and thirty minutes, after explaining the whole situation to the first banker I got transferred to 6 other representative in order to take care of the issue that I am having with my Capital one credit card.
I am very dissatisfied with the service that I received today and since I did not receive an answer from them I still don't know what is going to happen to m y unauthorized activities on my account as a customer that is banking with Capital one for 6 years now I do expect a better service than this.
Please take this complaint into consideration so I can get in contact with a manager or someone who knows about this specific issue. I am really disappointed with the service that I was provided with and I want to escalate this issue with your customer service department to the higher levels.
Please contact me via email or phone and update me on the result.

I received a Savor card (ending in 9982) code 354 and tried to activate it. Everytime I went to website, I was directed to my two(2) existing Capital One accounts, and there was no way to access the new card to activate it. I tried three(3) times to telephone a representative and was told that I would have to go to a store, photocopy my ID, and fax it to your office for "documentation". This is the most ridiculous procedure I have yet to encounter. Apparently, you believe that we have nothing better to do than to run around to stores and spend the day trying to activate a card you sent to me. I was thinking of opening a savings account with you but I can see that you do not provide any degree of customer service.

I had the not so great pleasure of speaking to Joseph 11-26-18. I had called to let Joseph know that I had made my November 11, payment in full on the 23rd of October, however a couple of weeks later I received my payment back along with a letter telling me the check was too damaged to be processed. The only damage was a small tear on the bottom right corner, everything on the check is legible. So I immediately sent a new check for the full balance. 11-24-18 I received a new bill in the mail to include not only the total balance but the finance charge of $3.28 and late fee of $27.00. I explained the whole situation to Joseph, for him to tell me well I am sorry ma'am we do not recommend you mail a payment. REALLY?? not an I am so sorry, I can remove the fees for you? I was not late, far from late, you had my payment YOU MAILED IT BACK!!! You people don't notate an account saying you indeed did receive the payment, and make sure the customer does not get charged? I have worked in customer service for 31 years, if a customer calls me and I see they are an excellent customer and they explain the situation all and any late fees are removed immediately. Not to mention you had my payment and YOU chose not to cash it. I had to explain 3 times to Joseph before he agreed to waive the $27.00, then he told me but ma'am you still owe $3.28 for finance charges, again you had my payment in full and mailed it back to me. Joseph was very passionate about the $3.28 and refused to waive it for me. I told him to close my card then, he in turn told me, well I am just going to tell you if you close your card you will NEVER be able to reopen it, I told him fine, after the service I received from him I wouldn't reopen it. He then proceeded to tell me on a closed account I am expected to make my monthly payments on time, I DO ALWAYS!!!! look at my credit history with you, well before the due date. I told him what monthly payment you just told me you received my payment on November 16th, he said ma'am you still owe $3.28. I had told him 3 times I was sending the stupid $3.28 on 11-26-18 so I would have a $0.00 balance, he continued to argue with me over $3.28. I get that is how you make your money on finance charges, and that is why you probably really don't care to have me as a customer because you make no money off of me. That is ok, you don't have to worry, I wouldn't be your customer, if you paid me to be. With that being said retrain Joseph, he has no clue how to be customer friendly, I get he probably works with delinquent customers as do I, but learn who is telling the truth and who isn't, and yes it is learned, look at an account and determine from there. Very unsatisfied customer!!!!! your name will be all over Facebook, twitter and wherever else I can put it, and IT WON'T BE GOOD!!!! over $3.28

To The Capital One Customer Care Team
Reference #:8566-0100-0190-2368

I received a letter from you dated 11/8/18 stating you closed my Dressbarn Credit Card because YOU made an error when you approved the application.

I have never been late on a payment on my Dressbarn account the years I had this account (before you took over and after you took over).
I have been a Capital One Customer for 15 years. I have even bought a car through you and paid it off. I have numerous Capital One Credit cards that I have charged on and paid off over the years.

You’re not the only credit card in town, but what is so very, very disappointing to me, is that you have NO appreciation or loyalty for your long-standing customers who have been with you and adhered to the contractual agreements you set.

Sincerely,
Glenna Wolfe

Need to have verification of accounts sent to Heritage Place and VOD has not responded to their requests for information.

On 16 and 17 OCT, my wife (Sharon Sharrer) received 5 letters from you. Each letter was in regards to "disputed billings" on a Capital One card (account number xxxxxxxxxxxx2419 according to the letters). Five case numbers:
10003698026221 - $710.44 on 9/12/18 - BJ's Wholesale #0111
10003697951947 - $846.45 on 9/13/18 - BJs Wholesale #0174
10003698737241 - $821.96 on 9/13/18 - BJs Wholesale #0174
10003698472665 - $846.45 on 9/13/18 - BJs Wholesale #0174 (note same store and amount as 1947)
10003698402327 - $600.009 on 9/13/18 - Walgreens #3835
We don't have a Capital One account. Called customer service, finally spoke to supervisor (Charles, wouldn't provide last name) at 1615 on 10/17. He wouldn't do anything without me providing a social security number, even though we said it's not our accout, provided address, DOB. I also sent a copy of one letter to the fraud dept, but have not gotten a response. As stated we don't have an account. I don't want info on the account, I was just letting you know that there's a possible fraud and that you should investigate. Charles repeatedly stated that you wouldn't do anything without my wife's SSN. I've forwarded to Experian and the BBB.

Straight to the point: My payment is missing.

I mailed my payment off on October 4th. It isn't due until October 16th, but I wanted to get it out earlier so it would be on time.
On Saturday, October 6th, I checked my balance but the payment had not posted. I called customer service and spoke with customer service
rep who assured me that they had my payment. In fact, he said, it was on his desk as we were speaking.

I checked again on Monday, the 8th, but the payment still had not posted. Again, I called customer service but was told to contact Western Union
to see if the money order had been cashed. That was offensive because it seemed as if she was implying some misappropriation on my part.
I mean, I'm trying to rebuild my credit and she's implying that, maybe, I didn't send it in but was trying to pull one over.

My wife and I mailed our payments out the same day. I went paperless and do not have an account that I can set up for auto drafts, so we mailed our payments in her Capital One envelope. We were told that her payment posted on the 6th but my payment was nowhere to be found.
She then gave me the address to contact their Payment Investigation Department and told me to send a copy of the money order. I don't think it'll do much good. But I'm now out $140. AND my credit will take a hit. However, she assured me that a thorough investigation will be conducted. In the mean time, my payment will be late, if it's even found at all.

Afterwards, I was told that a machine opens the envelopes, removes the checks or the money orders, places the payments into another machine, then posts the payments (no lie, people, that's actually what I was told). But then the rep says that my payment was likely shredded by the machine.

So I spoke with a supervisor, who assured me that "a thorough investigation into the matter would be conducted." In the mean time, she would place a "provisional credit" to my account. However, if the Payment Investigation Department decides to do nothing, or determines that it is MY fault (one of which is likely to happen) then the credit comes off and I'm out $140.

My wife can keep her card, but after I pay off my balance, Capital One won't be in my wallet. And neither will the $140 I lost.

I applied for a SAVOR cc via internet this morning (10/4/2018). I was denied. I talked to 6 (SIX) people in your organization and never received a reason why. For your info, I have had a cc with you for years. I have a very HIGH net worth (in the 7 figures), own EVERYTHING I HAVE including my house (no mortgage), and NEVER have been denied anything in my entire life. If I can't get a CC who the heck can with your company. I would like to see that. Because of COMPLETE failure for your employees to satisfy my questions, I TERMINATED you with my existing CC. My other family members are doing so, also. I will go to the social media to further my COMPLETE ANGER with your company and, hopefully, others will take action. TODAY WAS COMPLETELY AVOIDABLE yet your feckless company allowed it to happen. You have alienated me for life with you guys. The relationship between me and your company was COMPLETELY DESTROYED!!!!!!!!!!!!!!!!!!!!!! I will NEVER patronize your company again. In short, I have OPTIONS. I can TERMINATE whomever I want which I did with you. I can PATRONIZE your competitors. Thank heaven for competition. I love this country and DONALD J TRUMP!!!! Signed a PROUD VETERAN, Edward Springborn

I have been trying to resolve a cancelled auto loan dispute for 1.5 months. I notified Capital One on 7.13.18 to inform the office that I would not being taking possession of the vehicle due to the malfunction of the defective vehicle. The deal between the dealership and I was cancelled. However, Capital One stated that they were unable to attain the funds. I contacted the dealership and obtained the funds in the amount of $50,871.41 for Capital One (still questionable service from CO). I now have an short payoff, because a customer service rep. stated that the dealership owes the bank a processing fee in the amount of $284.81. I am now trying to get this amount removed from my cancelled auto loan. This has been a terrible experience with Capital One. Your mission statement: Dare to dream, disrupt and deliver a better way has proven to be misleading. Please remove this $284.91 nightmare from my account. Thank you in advance
.
Francis Ennels
Troyster13@comcast.net
Account # 6204145043898

Each week for two months I have received a promotion offer from Capital One congratulating me for a pre-approved credit card to
help build up my credit, I have submitted five application online each time I was denied I have call to stop receiving but I am still receiving them
it is unfair for Capital One to give false hope to people by stating (( You are taking the right steps to move your credit in a positive direction That's why there's the Capital One Platinum Mastercard With responsible use. it's designed to help you build credit )).. and then you denied it, This is wrong and misleading
to people like me who's trying to build up there credit and have a new start. and it dont look good with Hard Inquiries on someone credit, It's misleading to the consumers who receiving a Capital One promotion letter each week, Capital One need to be reported and brought upon investigation for there action

First my history and with capital one- I have been a member since Feb 20 2015. I have never been late on a payment, almost always pay my full balance each month and use my quicksilver card for literally every transaction that I can because it makes tracking my finances very easy. While I haven't actually counted how much I have charged to my card I doubt I am exaggerating when I say its easily over 100-200,000 dollars over two and half years. Needless to say I have excellent credit and a very well paying job.

I have never had a reason to complain about the service I have received until just recently. I am having a huge problem with a disputed charge and despite repeated efforts to get the issue resolved, or at least get some answers I keep getting stonewalled and even out right lied too.

Previously I have had to dispute two charges before this one. Both of which where very clear fraud cases that didn't even require an investigation. One was my card number was stolen and used to purchase booze and cigarettes half a country away and the other was a recurring charge from a service I canceled. Your customer service dept. handled the issue quickly and efficiently and I have literally been singing your praises about how easy it all was to everyone I know. That's what has really upset me about this most recent issue.

I purchased several very expensive diamond rings online a few weeks ago, once the rings arrived I took the description and appraisals provided by the merchant to an appraiser and discovered that the diamonds in the rings where of a much lower quality than was advertised. When I tried to get the merchant to refund my money they informed me they have a zero refund policy and that all sales where final. So I sent in a request to dispute the charge.

At first things went fine, I received a letter requesting- 1. The merchants advertising appraisal and description. 2. A copy of the independent appraisal that I paid someone to perform. 3. A second opinion appraisal from another party independent of the first appraisal that I paid for.

I not only sent in everything that was requested, my second opinion appraisal was performed by the International Gemological Institute which is an internationally recognized expert on the matter of diamond quality. All documentation supported my claim and I thought it was a pretty cut and dry case of Visa Charge Back code 53 (Item not as described). The dispute was filed somewhere around the 4 of April. My account was credited during the investigation and I thought everything would be settled as quickly as ever and I would have yet another story about how great the service at Capital One is.

On April 12th I noticed that I had been re billed for the credited charge. When I called to find out why I was told that the investigation had closed and that the decision was not in my favor. After a 2 hour phone call, most of it was being placed on hold, I was told my verbal explanation of the events in question had been confusing and that's why the decision had not gone in my favor. So I very carefully dictated the entire situation to the rep on the phone. Who faithfully copied what I said and told me the investigation was re-opened.

Today I noticed I still had not been credited the charge pending the investigation so I called to find out why. I was "helped" by a woman named Meisha out of the Virginia Center (I don't know if I spelled her name correctly). For the first half hour of the phone call all she would tell me is that I had lost my case again and I would have to try to work it out with the merchant. She even blatantly lied to me, telling me a letter had been sent stating that I had lost and I would receive it in a few days. After I refused to be brushed off she put me on hold for about 5-10 minutes and came back on the phone stating she had been mistaken and my case was still open.

My perception of this exchange is that she was simply trying to get me off the phone and didn't actually bother checking on my case. I don't believe her statements where made in good faith because she went so far as to blatantly lie about the letter that she stated had been sent. She later admitted a denial letter had not been sent.

Once I got her to admit that my dispute was still pending I asked why my account had not been credited the charge pending the dispute decision like I was told it would be on the 12th when the dispute was re-opened. Every other time I have disputed a charge I was credited the amount in dispute and unless I was looking at the wrong page it even spells out in your policy statement that disputed charges will be credited back to the account pending a decision. (I am willing to admit i could be wrong on this point though, I may have read incorrectly)

I was told by Meisha (pronounced Meesha) that I don't get a credit and will only have my account credited if the decision is found in my favor. At this point I gave up speaking to her as I felt she had blatantly lied to me twice. Told her she was lying to me, and asked to speak to her supervisor.

I was placed on hold again and finally transferred to Lindell out of the same Virginia Center. He was able to calm me down a little bit and answered most of my questions as best he could. I do believe he was at least TRYING to help me out. Even if he was unable to answer why such a cut and dry case with multiple expert statements supporting my argument was still unresolved so I can appreciate his effort to answer what he could.

So my complaints boil down to this.
1. Why is such an obviously fraudulent charge still in limbo. I have been a perfect customer and provided all the evidence that could possibly be needed to clear this up. If this was a trial a jury would have been done deliberating and found in my favor in five minutes. I provided indisputable evidence that what I ordered was not what I received. Forgetting for a second the visually unpleasant flaws apparent in the diamonds compared to the higher quality ones that where advertised the value difference between what I ordered and what I received is measured in the 10's of thousands of dollars.

2. I do not appreciate the level of service I have received when I have tried to get info about my dispute. No one will give me a clear answer as to why the information I have provided is not enough. All I have ever been told is -send us more evidence. When I sent more evidence I am told -send more.

3. I almost cancelled my card after the way I was treated by Meisha. If that's the level of service I can expect from here on out I'll take my business elsewhere. I understand making mistakes, and I understand simply not having the info required but I absolutely will not tolerate being lied too. I encourage you to pull the phone call placed on 4/18/2018 at around 11 am to the Virginia Center attached to account # ending in 9834.
Case Number 10003298882022 . I'll be the first to admit I'm no saint during the phone call but I was never rude, i was never insulting and I didn't swear. I would describe my language and tone as clearly unhappy but trying to be civil. I did nothing to deserve being lied to nor did I do anything that warrants blowing me off and trying to get me to hang up.

Attached you will find the advertised quality appraisals, titled Pre-auction report where the quality of the diamonds have been grossly inflated. Compare those reports with the documents I have sent already from Gold Rush fine jewelers and the International Gemological Institute and it becomes readily apparent to even the most casual of observer that what they said they sent me is not what I received. That is the literal definition of Visa Charge back code 53 and that's why I am disputing this charge.

You are about to lose my small business account.
I have a $50k credit line on my account that we use to pay our vendors. Two days ago, I made a $36k Charge. I went online to pay it off this morning and much to my surprise, it hadn't posted. No big deal except the $36 was deducted from my credit amount leaving me with a small balance of available credit, which is not enough to do business. I called you up and your representative was of no help...in fact, his attitude was more like 'too bad.' I explained that I needed to pay off the balance in order to loosen up my available credit. His suggestion was to call the place I made the charge and tell them to put it through. I pointed out that this was Capital One's problem, and You are the ones holding my money but not allowing me to pay off the balance! Again, he was of NO help. When, I threatened to use another credit card and cancel yours...his response was "OK." It takes a lot to get me upset, and certainly this was one of those times. Apparently, common sense has no place in your organization...

I have two Capital One cards. My initial card has never given me any issues, however, my second card which deals with Bank 1 has been an issue from the beginning. It is a new card. My husband and I received a call that we had to make a payment on Sunday July 10, 2016. During the call she said that if we wanted to have funds available the following business day Monday July 11, 2016 we needed to pay an additional $9.95. We agreed to this.

That Monday I was shopping (getting ready to a vacation). I tried to use the card and was denied. When I called they then told me funds were not available and wouldn't be available the following day or Wednesday. I explained that my husband paid the additional $9.95 so the funds would be there that day. The representative said she would credit my $9.95 and that funds would be available the next day Tuesday July 12, 2016.

The following day I tried to purchase the item on line with the card. Again I was denied. Funds had been out in the account but not the credit so my purchase was $5.00 over available credit. I then tried to use the amount available and another card to purchase my item but again it didn't work. I ended up just using my debit card. So no purchase was done. Due to the incomplete purchase there should have not been anything taken out of the credit card. This isn't what happened. I called to verify the amount of credit on my card only to find out that they did take the transaction and they not only didn't credit the account $9.95 they actually took another $9.95. I was then told that it didn't matter that the transaction wasn't completed that I would have to wait 3-4 business days until the funds would be returned.

They said would correct the addition $9.95 as well. I then followed up on Thursday July 14, 2016 and the representative then said the funds were not in the account but would be available the following day Friday July 15, 2016. I regret not checking but I had a bill to pay late Friday afternoon and used the card. I received a call on Monday July 18, 2016 informing me that the card was denied. I then called capital One and was then told that it takes 7 business days to go back into the card. At this point I was very upset. I had spoken to several "supervisors" before this and was charged $20 from the other company because funds were not available. I felt completely lied to and taken for a ride. I'm just one person but it adds up. We did our part. We paid the bill and the fees to have the funds there the next day.

It's not slot of money, however, I am not the only person this happens to. Had I not continued to follow up I never would have known about the extra charges and that they were holding the money. The payment cleared from my account yet it wasn't posted the way it should have been. That incurs interest. When you add everything together then multiply by all the people this is happening to this bank is making a lot of money. It's not fair.

Aside from the money stolen from us there's the frustration. Once I told them this was not fair and I was going to report them to you they hung up on me 4 times. They wouldn't give me their tax ID number. They wanted to "help" the situation but as I said it's not the money. When I told them it wasn't the amount of money I was upset with that it was the lying and manipulation that bothered me. It's wrong. My husband works hard for his money. I work hard. We help our family and we try to always to the right thing. I'm tired of these companies doing this.

I'm not sure if corporate will even read this complaint or do anything but I do have the ID numbers of the supervisor or manager" I spoke to the following Capital One employees.

Manager - Eric ID 4190668
Supervisors - Pam 183811
Shaun - 50588

I didn't get all the people I spoke to. These were just the last people I spoke to.

The Comcast customer service has been terrible. From the time I reported a problem to the time my problem was resolved, I was without a landline (main phone in house) for 10 days. I received a call from the fraud from Capital One regarding my Visa card which had been compromised. I was instructed to contact my telephone carrier since my phone had also be hacked. In doing so the problem was escalated to the second level security within Comcast. Ticket # NA200593011.

I was not able to receive any incoming calls. The phone line had been rerouted to an unknown location. After many conversations with many different people every day, I was told that by calling every day, it would not correct the problem any faster. I was also told that I would be called as soon as the problem was corrected. I was not called by Comcast when this was resolved. The only way I found out was when my phone finally rang and when I answered it, a person was on the other end of the line.

The next day 3/3/16 unrelated to the phone problem, my TV main box was making a load noise. I unplugged it and called the customer service. I was told that I needed a new box as well as a modem. I went to activate the TV and internet and customer service give me incorrect information. They did not tell me to empty my cache. They also instructed me to insert the HDMI into the wrong slot. The service reps were not helpful and referred me to the Higherfix Agency Team. Ticket # CR568725780 for an emergency.

This experience has been very stressful and not acceptable. I believe that a full month credit is due to my account. The FCC will also be notified of this situation.

I have been a Customer of Best Buy ever since your opened your doors. I have purchased more than $40,000.00 of your products. My complaint is in regards to your lenders and the handling and disbursement of payments to my Best Buy account. I always set up my accounts with automatic payments from my checking account. I am in the process of refinancing my home and my loan has temporarily been delayed due to a problem that had previously been disputed and corrected. I received information from my lender that my Credit Report is currently showing your lender Capital One has once again reported a 30 day late for the September 2013 payment. Back in October 2013 I contacted Best Buy to see why my payment was not made. Best Buy informed me that they were transitioning from Capital One to Citibank. You have done this several times according to my Credit Report.

At that time I was told the error would be corrected and that the late fee had been refunded. However the damage continues to effect my Credit Report by more then 50 basis points as of today. I called and spoke to Capital One who now refuses to correct their mistake. I understand that Sears also has experienced this same issue. Please contact your lender Capital One and or Citibank and direct them to draft a letter stating that I pay my account on time as agreed and ask the Credit Bureau to remove the 30 day late entry on my Credit Report. I also need to give to my Lender a letter from you that you are correcting this issue once and for all. I have never been late to any creditor in my life and I am not about to stand by and let your lender say that I irresponsible for paying my obligations on time as agreed.

If I can not trust Best Buy or your lenders to correctly handle my account then I will no longer purchase my products at Best Buy. Please have an account executive call me on Monday morning to discuss this issue so that we may together resolve this issue so that I may move forward with my refinance.