Contact Wayfair Corporate

I have a item delivered 18th July 2019 not on the agreed delivery date there was no one home as delivery was arranged for 1st August 2019. Delivery men actually broke by gate away from the wall to get into the back of my cottage and left the items balancing against the back door. They did not have the decency to text me or leave a note in my mailbox to advise what had happened. They left the gate so it looks like it was closed this is total disrespect from these people to treat my home like this, In fact you could class it as breaking in as the gate was blocked behind for a reason there is no need for people to use that gate. I contacted the delivery company who told me I have to contact Wayfair which I did I was promised a call back from both companies no call back from either. I am so diappointed with the way I have been treated. If you can trace and listen to the call I made a few days ago you will hear me say if no one is there (on correct delivery date) you can leave at side of cottage entering the back of my cottage was not mentioned so where you got the information from to leave at back of cottage was not from me.
I await your respone within 48 hours or I will be taking this complaint further. I have other pictures but for some reason I cannot upload them if these are required. I have never had a problem with any other delivery company you use and I love the items previously bought from Wayfair but this experience has been far from pleasant. Kind Regards, Sue Redmond

I am concerned that you would have employees who feel entitled to walk out because you are selling product to the US Boarder. I hope you have the decency to fire your entire Human Resources Department for profiling such people and hiring them to begin with. Then I hope you fire every one who walked out and replace them with caring patriots of America andviur democracy. As a business owner I am appalled with the behavior of your workers. I hope you have the sense to notvpay them for the time they spent protesting. What a mess you have! It does not look favorably on your organization.

I noticed your employs are going to stage a walkout for your company selling beds to detention centers , I say if they do fire all them rehire new ones, employes should leave there political views at home not the work sight, if you do not I will take my business elsewhere , thank you tommy

I purchase a dinning room set one of the chairs has a hole on the side your repair guy came out to fix tbe table and chair and he told them the chair will need to be replaced ,I was told it will take about a week to replace no one called so I called and was told the chair was on back order until May 31st and still no call no e-mail and I had to call and was told tbe chair was shipped out, so I waited and no chair so I called again and was told that the chair was not shipped but it's back order again now am being told that I have to wsit until June 20th ,I'm looking on your web site and see the chair for 319.00 and delivery date would be june 10th and its the same chair

I purchased a chair on clearance. Got sent a confirmation of it's shipping, an estimated delivery date and my card was charged. After waiting several days past that date and several phone calls later, I still had no chair. Well apparently Wayfair would have me believe that the chair just disappeared. A solid object, just disappeared in transit. However, through the magic of Bait and Switch Trickery, another one could appear. However I would have to pay full price, basically twice as much. Apparently no one at Wayfair has the authority to transfer an instock item into the clearance stock category in order to fulfill an order promised to one of it's customers. Terrible customer service, an insult to my intelligence.

scheduled an installation with handy...installer was late because he had to rent the tools he needed to complete job.that tells me two things,he is not a licensed electrician and the company was not properly vetted.I will never schedule an installation with wayfair again

I bought a bunkbed and the day after it was delivered I found the same exact bunkbed that popped up on a search of that same vendor. It was several hundred dollars cheaper and they are telling me that it is not the same exact bunkbed which is very confusing because it did not show up on any bunkbed searches before I made the purchase. But you can look at the photos and it is exactly the same bunkbed and it is made by the same manufacturer and sold by L C kids. I just wanted them to credit me the price difference since it was within the seven days that they are supposed to honor the sale price but their excuse is that it is not the same bunk bed which is ridiculous.

this is the worst thing ive ever had to do complain but I ordered a pool table on dec 27th 2018 and I still have not gotten it and I have called to complain they have done nothing but give me the run around if they dont have the item to send they need to tell me I dont understand what the problem is they need to get on the ball I have gotten other stuff and they delivered on time and very happy with the orther stuff I have received but now I cant get my sons pool table he is driving me crazy waiting on it well thats my complaint I think you should do something about it call me 6068245063 its under my daughters name on the order tonya morgan

Placed order with a delivery date of January 4,2019. NO update to order as of today other that the status of processing which was that shortly after order was placed. Wayfair has my money but unknown if order will ever ship.

i Will never order another item from you all if it's from South Side i ordered a dresser 3 to 4 weeks there was a part missing plus 2 drawer fronts were damaged after coming for a replacement twice they still sended the wrong items twice but i did get the back board to my drawer that was missing the 1st time

RE: Order # 2860176855
I purchased 8 boxes (11 units per box) of bathroom tile of the “Harrison 1"x 1" Natural Stone Mosaic Tile in Carrara White by Itona Tile # ITNA3159” at the advertised price of 1.27 per sq ft. When I received the tile, I only received 8 units of tile, not the 8 boxes I was expecting. I checked the price again on-line and verified I did not misunderstand the sale price of 1.27 per sq ft. Then I used their "calculate square footage" to determine the amount of tile needed, and when I entered 80 sq ft the Wayfair system calculated the following (see attached):
Boxes Needed (1 box = $13.99) 8
Sq ft included (1 box = 11 sq ft) 88.00
Total Price $111.92
I placed the 8 boxes in my cart and the quantity ordered at checkout also reflected 8, which I assumed represented 8 boxes, but upon delivery I only received 8 units of tile. I called Wayfair and explained the situation and advised them that I was only shipped 8 units and still needed 7 boxes and 3 units to complete my order. I directed the representative to search the Wayfair website and order to verify the price and quantity ordered. I was placed on a brief hold and later advised that the price was a glitch in the system and suggested I return the tile for a refund. Then I advised him that I would much rather purchase the quantity of tile at the advertised price. I was placed on another brief hold and advised that they would only refund the order and I did not need to return the 8 units, and then offered 20% off my next tile purchase.
I would requested that Wayfair honor their advertised price as they have acknowledged the pricing mistake but have yet to correct the website pricing and are still misleading buyers to believe they will receive boxes of tiles when in fact they intend to deliver units. I believe it is a bait and switch situation and would like for this situation to be treated as such.

I ordered a Birch Lane Sommerset twin sleeper sofa. by Rowe Furniture(reference # 50-28-08-07-71 . I paid cash for it. I ordered in August and received in October. First, The color I ordered was the wrong color. It was to be trimmed in burgundy and that was not the color. I had drapes made to match the color and that was disappointing. I was told I needed a mattress for the sofa and the associate sold me a mattress I did not need, because a mattress came with the sofa. Speaking with one of your associate I was told if I kept the wrong sleeper sofa she would refund me $500.00 which I have never seen. This is very heart breaking to me treated this way. I have tried to contact someone and nothing has happen. Will some one please email me to help with this situation.

I ordered the Bryce 2-piece living room set on 8/4/18. Only one piece was delivered to my local delivery agent. My Wayfair case manager was supposed to order the missing piece or order me a complete new set and she is no longer answering my emails or available by phone. I do not received status updates of any kind regarding my order. I hear nothing!!!!!!!!!!!!!!!!!!!!

This order has been paid for and I have not received my living room set. I cannot get any satisfaction when contacting Wayfair or any resolution
to this problem.

If this issue is not resolved to my satisfaction I plan to take legal action.

We ordered a new daybed with a storage drawer.. well they only sent the drawer... I called the company and they don’t even sellllll the actual bed.. it’s not offered on their site!!

We bought a rug which was delivered yesterday, it is not the rug we ordered, it is not the color we ordered; the attempt to contact you per phone on any of the multiple numbers displayed on the website has been futile, the attempt to arrange a return on the website has also been futile. I do not know what the problem is but one would think that some announcement of your problems and an apology would be helpful! Needless to say, I want my money back, how do I get this taken care of??? I now see online that you have multiple complaints regarding your lack of customer service, so I guess my best choice is to contact my bank and make an official complaint and then to pass this on to the Better Business Bureau.

I have purchased a bedroom set augst gove from you I have been on to your dept all I wanted to buy is another bediside cabinet but told no I have bought a lot of your furniture I'm sue your depot can at least let me buy a single one I love your products but if I am unable to buy one you have lost a good customer you have single ones in cream so why not in grey hope to hear from you soon regards

We recently bought entire bedroom furniture on Wayfair (two months ago,order numbers attached). Two night stands,chest and bed sleigh. Total over $3500.00 Three months later paint on night stands started peeling off,drawers are stuck and can not open,some open half way only. One drawer fell off. Chest has the same issue with drawers,they can not open . Bed sleigh,upholstered part came with two big stains. Terrible!I called they said return window is done,there is nothing they can do. Really?Like I have $3600 to spend every three months to buy new furniture!I will never buy anything again from Wayfair!

We were originally scheduled to receive a kitchen table (Order No. 2416230401/Conf. No. CS 88717816) on Wednesday, 27 September 2017, my wife took the day off so that she could be at the house to receive the delivery. Wayfair took it upon themselves to reschedule the delivery to Friday, 29 September 2017. My wife and I both took Friday off to receive the delivery. Friday came however there was no delivery! When we reached out to the local Wayfair Home Delivery Terminal the woman we spoke with, "Nichole", advised us that the driver had been to our house at 8:30AM, beat on the door and no one was home. We advised Nichole that this was not a correct representation of the facts as I was personally in my kitchen, less than 15 yards from the front door and less that 10 yards for the garage door, there were two (2) cars in the driveway and the garage door was open. Further to this we advised "Nichole" that we have two (2) dogs, a redbone coon hound and a labor-doodle, either of which could and most certainly would "wake the dead" should someone ring the door bell and/or knock on our door.

After several more minutes of bantering with "Nichole", and her repeatedly telling us that we were in the wrong, we asked to speak to a Supervisor. "Nichole" put us on hold for several minutes and then came back on the line advising us that our table would now be delivered between 4:00PM and 5:00PM that afternoon, Friday, 29 September 2017. We advised that this would be acceptable and we promptly cancelled our dinner reservations with family and friends for that evening. As in hind sight should have been expected, 5:00PM came and went.....no phone calls and NO TABLE. Classic example of "adding insult to injury"!! Again we call; however, this time we speak to Wayfair headquarters in Boston and receive further misinformation placing blame us and noting that the table would now be delivered Saturday, 30 September 2017. We once again changed our plans so that we could be home to receive the delivery. Well, true to form for Wayfair, 11:00AM came and went and still NO TABLE!

At 11:01AM we called 844-251-5573 (terminal) to enquire as to our delivery. We spoke with "Britney" who advised us that we were currently schedule for Friday, 06 October 2017. We promptly advised "Britney" that this would be unacceptable. She then transferred us to "Amber" who recited the same information and proceeded to blame us for the previous days failure by Wayfair. Not looking to engage in yet another long and drawn out controversy with "Amber" as to who was at fault for now three (3) missed delivery dates/times, we asked to speak with a supervisor. Again, after being placed on ignore (hold) for several minutes, we were connected with "Alicia", purportedly a supervisor within Wayfair. "Alicia" was in fact very understanding and advised that the actions that had transpired over the past two (2) days were unacceptable and that she would personally speak with the distribution/delivery center so as to ensure that our delivery was of the highest priority. "Alicia" put us on hold as she attempted to get in touch with the delivery center's manager. When "Alicia" came back on the phone, after several minutes, she advised that the Center's Manager was out at the present time and due back shortly. "Alicia" then advised that she would call us by 2:30PM that afternoon.......yep, you got it, NO RETURN CALL!!

Now it's Monday, 02 October 2017, after having been repeatedly lied to and accused of having caused the delivery failure by Wayfair employees and supervisors, I initiate yet another call to the Wayfair terminal, phone number 844-251-5573, this time speaking with "Shawnee", who now advises that our table will be delivered between 1:00PM & 5:00PM on Tuesday, 03 October 2017. Be reminded, this is almost one (1) week after the initial scheduled delivery date. I have contacted my wife with this latest Wayfair revised delivery date and she will once again take off yet another day so that someone can be present for delivery of our long awaited, extremely overdue, and much needed, table. This will be a total of three (3) days vacation for my wife and one (1) day vacation for myself lost due to failures by Wayfair outside of our control and/or understanding. Please note that these lost days constitute a lost value for my wife and myself of approximately $1,865.00 predicated upon our current salary rates.

Please know that both my wife and I are totally appalled by Wayfair's absolute lack of concern toward their customers, the inconveniences that they cause and the lies they perpetuate to cover their own failures and ineptness. If this is typical to the type of service and lack of remorse we should expect in the future from Wayfair then it is painfully obvious that we will need to take our business elsewhere where we can be respected and appreciated, rather than that for which we have been subjected to over the past several days by Wayfair employees.

I openly admit that I am ashamed for Wayfair and their employees and truly hope that the treatment that my wife and I received over the past several days is not indicative of the Wayfair culture.

V/R,

Randy Holt
(202) 689-5136

I order a chair that was defective and refused to accept the chair. I talked with someone in shipping at Wayfair customer service and they promise me a new one that was checkout. I was told the chair would be received Sept 8. It arrived several week ahead of this date and I was not informed. They said I was called (the only time I was out of my home in when I had a doctors visit. Now they are changing for the chair being returned. I use a cell phone and no call was ever recorded. They also said they tried to email me several times. Sorry that is not true, nothing appeared in my email an I look also in the Junk and Spam area.

Great customer service. I had an order that was delayed and I emailed them. They responded right away.