Contact Guitar Center Corporate

I've been getting my gear from guitar center for 10 years. If there was a problem, there was always a solution. Whether it was a trade back or buying something brand new, I've walked in over 100$ short for my first line 6 spider. I bought it at 450$, the brand new price with tax was around 600$. My last two trade ins, I got 180$ for a spider valve mkii. Brand new an mkii is around 900$. This one had brand new tubes and near perfect condition, the tubes in it 120$. They gave me 350$ for an ibanez 7 string prestige. The brand new cost is around 1500$. Now having completley ripped me off twice, I thought something could be worked out to trade my 1500$ prs s2custom 24 fret for a 600$ shecter. They offered me 550?? So basically, you want me to trade this high end guitar in for a far cheaper guitar, and you want me to pay on top of that after you completley ripped me off on the last two trade ins. I think it is fair to say that 10 years of loyal business with guitar center is coming to an end...that is asides from string maybe. I used to hang out for hours at guitar center. I practically lived there. This new crew has managed to drive me from any desire to hang out within the walls of what was once a sanctuary for higher level musicians in the capital region. That same community that rose around me, died when I left. That store is empty when i walk in on a saturday. I used to have to pick and choose who I would hang out with because SO MANY of my friends would be there. ALL GONE. You might want to consider replacing a large amount of what appears to be the snootiest, snobbiest, rudest, crew of (musicians? are supposed to be open minded and accepting) - to ever reside in a music store. I'll be happy to make that trade still, and maybe even continue business, but I need a long descriptive apology and a guerentee that this horrible service won't continue. It wasn't just trade backs. I have dozens of sketchy scenarios of employees not giving me receits, doing returns wrong (somehow 180$ of a return ended up on my gear card where it would do nothing.) I've held my complaints out of loyalty, but people acting like they don't see me and using passive agressive tactics to make me feel unwelcome and ripping me off is unacceptable in any professional situation as a former manager of restaurants and clubs. I can do a better job myself if you need a replacement, I am here and qualified. They drove me from the store, an actual former professional musician, and my community left with it. My business is one thing, but you lost my influence; and that will hurt. Have a nice day. Best of luck in the future. I saID most of what i had to say. I say most because there was so much it can't be included in one complaint.

I recently purchased a Boss singer pro live guitar amplifier. The item was not in stock and had to be ordered. The foot paddle was a separate item that did not come with the amp, after complaining about his I recieved a small discount. I was told the amp would be shipped to my house within 5 business days. It came 2 days later, not only was it the wrong amp it was used and had no power cord. I called the store immediately to find the amp was pulled off the floor from another guitar center. I was not notified that it was a display model coming to me. I was told I needed to return tyr amp to thier store. I do not have the time to drive 20 miles to do this, so after much debate they agreed to have it picked up by UPS. I had to call to set this up. The next day UPS picked the amp up. It was returned on Thursday as I recieved a tracking number. I recieved no courtesy call from guitar center all weekend. I called to see the statis of my amp. They did not even know the amp had been returned and he lied to cover this. I have been lied to through out this purchase so much that I am about to not only cancel my order but to quit doing business with your company all together. Apparently you do not care to satisfy your customers.

I purchased a new guitar from the website on 12/15/18 that was a “doorbuster” for $149. By 12/19/18 I had not received any communication regarding shipping so I called customer service. I was told there was a problem with my order and they would have to reorder it. I was then guaranteed that it would be here by 12/21/18. On 12/20/18 I still had not received a shipping email so I called again. The representative stated that he would call the store and make sure it was set to ship that day. When he came back on the line I was told that it would ship today, but he wanted to inform me that it had to be packaged up because it was their floor model and was in “excellent condition.” I then asked if I was going to be given a discount on the price as I did not order a “floor model” I ordered a brand new guitar. I was told that I already received more than 15% off the original price and it could not be discounted further. I stated that the “discount” was their sale price and that was for a new guitar. I will be contacting the better business bureau as this is false advertising. I will also NEVER shop at a guitar center again!!

Kind of a long story here. I went to Guitar Center in Oakdale Minnesota Tuesday to order the Alesis Strike Kit. The guys were super cool and tried to help, but either our bank or the computer at the store was not letting the transaction go through. We were to come back the next day and we did but the guy that was working was having troubles so we were going to go to the bank and just get the money. I had gotten an email from guitar center saying I could just order online, so instead of getting the money we ordered on line. I was told 3 to 5 business days and the kit would be here. As of today the order is still in the processing state. I got on tech support chat 3 times today and was told that they would "reach out to the team to see if they can get this moving". Then it was "give it a couple hours and there should be an update" and that it should be 1-3 days. I ordered the kit online TUESDAY and it's now Friday. at 4:40 I got on chat again and now there is no response. I can't cancel the money transfer from my bank and am told I have to do it with guitar center. Unfortuantly it's to late in the day to do so and so I'll have to wait till Monday. This is the worst bunch of baloney I have ever EVER gone through to make a purchase. By what is happening to me right now you'd almost think guitar center doesn't want to make a sale. Next time I need new equipment (which I do need some stuff for my bands lighting and probably we'll need more sound equipment), I guess I'll have to go through Sweetwater. This sucks huge.

I ordered a brand new cry baby 535q wah pedal on july 23 2016 paid for it in full order #gc11431069 when I received it. I noticed it was not new it was a floor model didn't come in a box no warranty or registration card. I called the store manager from guitar center located at 160 rt 22 springfeild nj 07081. I spoke to dave s he apologized for his worker for shipping a used wah pedal he said he will compensate me with a pack of guitar strings. What an insult guitar center should retrain dave s on how to be a cautious store manager if guitar center wants me as a continuing customer they need to compensate me a little better than just a set of lousy guitar strings.

Today i wanted to trade my pioneer mixer with an open box mixer. Their mixer was missing some of the knobs. I asked the manager if i could take the one from my,but he refuse to let me do.I decided to trade it my a new one. However, when i got there the second time, I was not attended the way it should. I was being ignored without attention. Therefore, I decided to leave the store. I would thing by the second time i would get a better service. I did not. So i would bring my business somewhere else.This was the San Jose store at Steven creek.

Guitar center is bull. I bought 2 items in cash and both of those items did not work. I was given 2 separate checks as a refund. I paid cash and I was given checks. Checks cost money to cash $7 a check! Nowhere on this receipt does it say that refunds will be given in the form of a check.

I called the Guitar Center "corporate office" which is not the corporate office it's the .com...screening the calls for corporate. The only resolution this company has come up with is to call the store and have them write me 1 check. I paid cash. So now you want to have me drive all the way back to your store wasting gas and time and more money both ways to get 1 check. Everyone that I spoke to when I called Guitar Center customer service number, in the process has had an I do not care attitude and a bunch of smart remarks.

Do not buy anything from guitar center....spend your money somewhere it's deserved.