Contact Overstock.com Corporate

I bought a rug on 7/10/19 and completed the transaction. the next day they send something about it being out of stock and won't ship for another 2 weeks. I went searching on line again, found the same rug in stock and cheaper at esalerugs. So I asked on 7/13 to cancel the order. They are refusing to cancel the order because "I see that your order has been sent to the warehouse on 07/12/2019 for packing and shipping process. Unfortunately, this order is too late to cancel manually. All our warehouse focuses on getting orders pulled and shipped as fast as possible. This leaves a very small window available for cancellations."

This is ridiculous, they don't HAVE the rug so it was not PULLED and therefore should be easy to cancel. I asked for them to either cancel the rug or at the very least match the other price. So far, I just get the same statement made above over and over.

I think the fact they didn't tell me the rug was out of stock before I made my purchase is not very legal to begin with.

Box arrived damaged. Seat for one rocker not 100% and did not receive any hardware. Received wrong replacement item (4 legs for table instead of seat for rocker). Still missing tool needed to put furniture together. Given 4 options to resolve these matters. None of which would resolve these issues 100%. In the end, I still have no tool to put this set together and have been told no tool in stock. Worst customer service ever! Now I have a set that has a damaged seat, 4 extra legs for the table and no tool to put the furniture together. This is how you treat your customers????

I ordered dining room chairs through amazon. The color on the picture was a darker green/teal color. When I received them the color was not like the picture at all. I requested to return the items (6 chairs, 3 boxes total). Amazon sent me the shipping label. I loaded the 3 large heavy boxes into my small vehicle. Then unloaded them at ups. Ups said that I needed 3 labels not just the one since the items were too large to be shipped together. They said I needed to call amazon to ask for 2 more labels. I call amazon and they tell me they can refund one of the box labels too me and told me to just pay for it. They said they needed to reach overstock to get the last extra label. So I kept one of the boxes until I heard back from you guys. When I heard back I was told that I was wrong and that the color was correct and that I will need to pay for the additional label. Which was absolutely was incorrect. The color was not as shown when I purchased them. I ended up purchasing the same chairs from you guys but in the white. My time was wasted and it was a huge hassle for me to have to return the items that you guys sent incorrectly now I am told that I have to pay for your mistske. I have never purchased from you guys before until now and based off of this experience I would not buy from you again.

I purchased a chair many months ago and never got any notification of my order. I paid for this . and have called several times trying to find out where my chair is. My account says I haven't purchased anything. One person told me that they found my order and It would be here the 17th of February. No chair. Another person that I contacted said since it was an oversized item she couldn't track it but would send it and would email the next week. That was weeks ago. I will not order this way again. I have followed every route to try and find this with no sucess. Always down or something.

I’m giving them a star because it won’t let me give them NO STAR. I bought a coach with them and 3 month later a recliner won’t back in, And their is a bunch of stitching on one of The other seats a huge tear.The worst part is that I purchased the Guardsman insurance to protect myself in case of any problems with the sectional recliner and now they are saying the the insurance doesn’t cover manufacture defects but I don’t understand how they came up with the fact that it was a manufacturer defect when they haven’t seen the coach. I’ve been having to go back and forth between Guardsman and overstock but neither will take responsibility I paid $1600 for a couch that only lasted 3 months very poor quality and bad service.When I bought the couch they told me their so called Guardsman elite Insurance would Cover about everything.Their insurance is crap I have 2 major problems going on and they won’t fix.So you tell me what kind of Insurance is it it’s basicallly worthless.BUYERS Beware I will no longer buy anything from overstock.I paid almost 2,000 on a couch the quality is junk.Its not even a couple of months old and all ready big problems and falling apart.Overstock does not stand behind the products they sell.They will sell you anything to make money of a person and when the item breaks down they’ll leave you stranded.Overstock is a bunch or crooks.Beware

Ordered Ireland storage bed from Overstock/Acme. Bed delivered by a courier van service named CEVA of New Jersey. As courier unloaded our bed in multiple boxes I noticed that several boxes appeared to be damaged or crushed in at corners and sides. No rips or tears in boxes. I signed the delivered sheet and we began carrying all the boxes inside our home and I went back to work and planned to assemble beds in a day or two. When we began opening the boxes and removing styrofoam packing materials we notice that the styrofoam was for the most part in pieces. (not a good sign). Several drawers were severely damages, broken, split etc. Continued to unpack and removed large headboard and foot board. Headboard staples and nails were displaced and no longer attached at corners. Scratched and out of square. Foot board also had damage at joints and separated. We ordered new mattress that was delivered the next day so that we could assemble and sleep on our new mattress and bed. We now have removed and cut and folded all of shipping boxes and trashed many of the already damaged styrofoam packing materials. So my wife began to cry realizing that our bed was useless and damaged beyond any possible repairs and after waiting several weeks for our bed to arrive from Overstock, our wedding and honeymoon only days away. I emailed Overstock on 8/22/2018 customer service advising them of our dilemma and all the damage to our new bed. Overstock replied with a text message stating that all of their customer support are busy and we will be contacted in the order of our request. We rep'd email from Tiffany apologizing for the damaged product and she wanted to know what parts she could send us and or do we want packing boxed to send back. I advised that the bed was too damaged and too many pieces were not repairable and that we do not want to spend the time and effort to repack all of the damaged bed. I advised that we were getting married in a few days and then honeymoon. My wife was really upset and wanted to know why Overstock could not come and repack all the damaged bed parts. The bed was extremely heavy weighing maybe a few hundred pounds. My wife and I pulled all the broken pieces out to our lawn and left them at curbside to be trashed. We did not have time to given our busy upcoming plans and we did not want to store the damaged bed in our tiny living room. Tiffany requested pictures which I promptly sent showing all details and damages. Tiffany asked if we could send back the damaged bed and I advised that bed was on our lawn and we are not shipping and packing this items nor do we have time to wait. I requested full refund. Overstock stated in email since we are not willing to resend a few hundred pounds of broken bedding along with time in repacking and waiting for another courier picked (taking time off from work and waiting for another courier to pick up and wasting our time for hours to accomplished this request) the rep stated that we could only get store credit. After a day we got another rep contacting us advising us to remove items(broken bed) from trash and send it back. I advised again that we are getting married and all the damaged pieces were trashed. I was asked four times during several communications with Overstock customer service reps to send pics and I advised that I have sent multiple pics on two occasions and that I am not sending anymore pics. It seemed like Overstock were delaying the resolve by emailing the same redundant request over and over after explaining our situation multiple time. Refund seemed to be out of the question from the beginning and store credit was suggested as a resolve but no store credit was even offered at this point in time. We are not sleeping on the floor with our new mattress. Customer service at Overstock does not read emails nor do they care about any resolution after spending almost $1,000.00 with our credit card. I am about to hire and attorney to help us. Dennis Welsh

I am requesting at least partial refund of the return shipping charge levied on me of $180.00 by Overstock.com. I ordered a bed and matress set 21 days ago - I received the bed in a week and after 2 weeks and many calls, no employee could locate my matress or even a workable tracking number. My son went out and purchased a matress for me. I am 71 years old, 30 years in the service and always to this date trusted Overstock.com. I tracked the shipping company down and was advised they had the wrong phone number for me (not the one on my account) and had been calling that wrong number for 4 days. I advised them I had a matress now and the person I spoke with tagged the matress set as a return to Overstock.com. The circumstances were not my blame, but an outdated phone number somewhere in the system. This is a first of many deliveries before this occurrence that used a wrong number for 4 days and couldn't deliver my mattress. I am on a very small fixed income and having to pay for both mattresses is a hardship, and to receive $200 refund for a $400 product is near criminal - Request this information be forwarded for review in fairness to me. I will trust the outcome, once again I see a partial refund of the $180 return shipping charge. Thank you.

Order # 215398017 Serta Chrome Firm Full-size Mattress Set $439.99

On October 13, 2016, I ordered two cabinets from Overstock.com. The part (Hinge Plates M-2) that allows the doors to be connected to the cabinet were missing for both of the cabinets. There was a notification providing an email address to request missing parts, which I used detailing all information regarding the product and the name and number of the missing parts.

It took between 7-10 days to receive these parts, and when I opened the package, Metal Hinges (7/8”) w/Spring-M-1 had been sent, rather than the correct Hinge Plates M-2, needed to put the cabinets together. At this time I contacted Overstock.com directly, and told them I wanted the correct parts overnighted immediately, and was told the warehouse did not overnight parts.

I did get a voice message saying the parts would be delivered on Tuesday or Wednesday, they were delivered on Saturday when I was out of town. When this second shipment of parts was opened on, November 26, 2016, again I had been sent Metal Hinges (7/8”) w/Spring-M-1 had been sent, rather than the correct Hinge Plates M-2, needed to put the cabinets together. I now have 16 of the incorrect parts and 0 of parts needed to make the purchased product usable.

After realized I had again been sent the wrong parts, I contacted Overstock.com on Saturday, November 26, 2016, and was told the warehouse was closed. But McKenzie the customer service representative assured me, that she got to work at 7:30AM MDT, on Monday, November 28, 2016, and would immediately contact the warehouse and provide me an update by telephone at 10:00AM. I made arrangements to be home at this time.

I then spent between 30 to 45 minutes on the Overstock.com’s live chat, receiving apologies for the inconvenience, non-answers about some technical issues precluding their ability to contact to me, and finally an “assurance” that I would be contacted by 5:00PM MDT. However, shortly after this I received an email saying I would be contacted within 24 hours. So which is it? 5:00PM today or within 24 hours. Based on the number of commitments that have been made by your company, none of which have been met, I suspect it is neither. I will not hear from you except automatically generated messages that do not resolve the problem.

In summary, your company has had my money for 6 weeks and I have a completely unusable product stacked in pieces around my dining room walls. Additionally, you have demonstrated a complete and total unwillingness to do anything that would expedite the resolution of this problem which is a result of problems in your operation. Your only solution is to return the product putting the entire responsibility on the customer to work out getting a 100 loose pieces with wooden pegs and metal pins put in them as part of the attempt to put this item together into some kind of container.

I heard a complaint about Overstock getting caught in recent scandals were their website team was cheating. That is a horrible thing to do! I will never think about shopping at a place that lies and cheats their way to the top.