Contact Costco Corporate

Dear Madam / Sir:
I am often satisfied with the service and competitive price that Costco offers to its members. But this time, I have a complaint with the Optical Department. They filled the wrong prescription, as a result of which I experienced reading problems for several days.
Here are the particulars. On June 13, 2019, I brought my own brown/gold Calvin Klein frame and a prescription for progressive lenses. In addition to the $199.99, I paid the extra obligatory ( ? ) $25 for bringing my own frame. By the way, I have never understood why we pay extra charge for bringing our own frames.
On June 18, I received a text alert, and came to pick up my glasses. Though I could not put my finger on it at the time, I told the person who fitted the eye glasses that I was uncomfortable with it. I left with the technician's assurance that it takes time to get used to progressive lenses.
However, it later became obvious to me that, although I always wore and read well with progressive lenses, I was really having difficulty reading with my Calvin Klein glasses. In order to be able to read anything at all, I had to push up the lower rim of my eye glass. That was indeed a terrible inconvenience for one used to read a lot of materials and books.
On June 26, I came back to Costco Optical. This time, Ms. Julia, the technician, whom I admire for the care and time she gives to clients, discovered that the SEG HGT for the right and left lens was set very low, which was why I had to lift up the frames to read anything. Instead of 25, it was set at 21. Ms. Julia ordered **REDO**, consistent with my prescriptions.
When I received the next Costco Optical alert to pick up my glasses, I made sure that it was Ms. Julia who would check if the lenses came as prescribed. She checked everything, apologized for all the inconvenience that I had, and I left happy with my new eye ware.
Let there be no mistake: I like all the technicians who work at the Optical Department. They are friendly and cordial. But sometimes, they work under great pressure, with so many people seeking their attention. Instead of technical inability, I like to think that it is the pressure that can lead to errors of the sort that led me to write this complaint.
Please advise the technicians who are filling prescriptions to take time with their clients. They are after all dealing with their precious eyes!
Regards,
Hailu Churnet
Member #111840475212

Good afternoon Sir / Madam:

I am a Costco member (Membership #111881528383)

On July 11, 2019 while I was shopping at Costco located at 976 3rd Ave. , Brooklyn, NY 11232, I saw one item (Advanced Digestive Probiotic) was on sale. As I recall, I purchased this item some time back and paid for full price. I also know that Costco has a super great police that if the item was on sale, customer can also communicate with Costco Customer Service, they will more than glad make the price adjustment. Since I bought this item for more than a month ago, I had to purchase one and pay the sale price, take it to Customer Service and get refund for the price I paid. I did this according Costco policy. So I purchased two units and paid the sale price. Then I went to Customer Service and talked to the representative. Her name was Halema. I think she must had a "rough day." As soon as I talked to her and told her I paid full price before and this item was on sale, I just purchase another one and would like get it refund for the full price I paid, so I can get discount for the item. Halema replied impatiently as "do you want a price adjustment or refund?" I said I would like get refund. It looked like she never heard what I said. She asked me the same question again as "do you want price adjustment or refund?" I told her the same answer as "refund please." Then she turned around and started checking the item involuntarily. Since Costco make price adjustment every now and then, I did not recall how much I paid for the item before. So I asked her as "how much did I paid for this item before." Again, she ignored me like she never heard me. She kept doing her item checking. I thought she did not hear me, so I asked her again as " how much did I paid for this item before?" One more time, she did not answer. I saw she started clicking register keys for $16.99 - $4.00. I was not even sure $16.99 was the price I paid. So I tried one more time to verify how much I paid. As soon as I asked Halema the same question again as "how much did I paid for this item? If it is more than one month, I would like to get refund by cash please." All of sudden Halema shouted at me as "I heard you a hundred times." I said "I asked you and you never answered. That is why I asked you again. All I want to know is what priced I paid before. That is all." Halema used her finger pointing at cash register and continue shouted at me as "What is this?" As I mentioned before, I was not even sure $16.99 was the price I paid. I wanted to verify the price, however, I saw she was very hyper at the moment. So I stopped talking. After Halema refund my money, I told her as "Halema, you had a such short temper. I do not think you should work at Customers Service. We customers come, they have a problem or issue and they need your help. If you do not have patient working with people, how are you going to help them?" Halema replied as "go ahead, report me." She acted like she never care.

Dear Sir / Madam, I have been Costco member for many years (as I recall when I became a member, it was called PRICE CLUB) and I have never been treated roughly as what Halema did to me. I do not under stand why she had so much anger against customer like me. I was not there making problems for Halema. I was at Customers Service and try to resolve an issue. I am just a Costco customer like everyone else and why do I have to had this rough treatment in the public? If Customers Service job is "too much" for Halema to handle, it is okay, ask someone else to take care of customers. If Halema had any issue at her home or somewhere else, she should keep it at home. It is not fair for her to be rude to customers just because she had a bad day. After all, customer did nothing wrong and no one deserves to rough treatment as what Halema did to me. I would like to bring this incident to Costco CEO's attention, so they will know exactly what their employees are doing on either helping Costco to grow or destroy the Costco's reputation.

Also, just for curiosity, why Costco Store at Brooklyn (976 3rd Ave. Brooklyn, NY 11232) can not be run as good as the Costco Store in Westbury (1250 Old Country Road, Westbury, NY 11590)? Whenever I walked in Costco Brooklyn Store, I felt it was dirty, messy, unorganized, crowded, and employee was even so rude. When I walked in Costco Westbury Store, I felt it was much more cleaner, more organized, less crowded, and most of employees are much nicer. I think it is time for Costco Head Quarter send someone just walk around and visiting those two stores, then you will find the difference like night and day. Thank you for your time. Please enjoy your day.

Sincerely yours
James Chen

I just had recent poor experience with Costco tire department in Richmond, CA. When I got there this morning I noticed that appointment was already made. I have been getting my tire rotation over 10 years. I never recalled you have to make an appointment. A lot of customers was upset because they thought it was first come first serve. This is a lack of communication on the behalf of Costco tire management staff.

Since the days Sal Price started the Price Club in San Diego I have always keep connected to the company for a majority of my purchases..
For all that time I have ALWAYS maintained a size of XL, and male members of my family grew into XL. Pants and trousers were 42, and I have had years of them. I find you now limit your sized on sales tables to 40. (I don't know if you have also done similar to your online shopping?

The real insult came when I found a table with men's shorts listed as XL. Happily I bought a pair. When I got home I quickly put them on and found
them tight. I picked up the tag from the shorts and found...… Men's XL, now listed as size 38. WHY, WHY, WHY???? Why the shift ?
The United States is not down sizing from size 42. Do I have to now find a new source for my clothes ????

The only other complaint I have registered (And never received a reply on). In the Fall,, when you bring in the sheepskin boots, I recognize the
company of manufacture. I know they produce both men's and women's boots. I have had their men's boots before, but you have never brought
them into the Costco stores . I am sorry as over time I would have bought several pairs.

Michaael

We had a problem getting thru to the Tire Dept at Costco in Buford Ga...nobody answers the phone to make an appointment so we had to take our tire replacement elsewhere...too bad they are losing business this way!

Bought hearing aids for my wife & TOTAL dissatisfaction! Went back about 16 times to correct the problems! They could not get it right & only charged $700 more for ones that were even worse! More darn excuses! They did not fit & they said they would reorder from the factory! They then said they did not make ear receivers small to fit! HUH??? I asked what they did about child's sizes?? They said they do not carry or make child sizes! HUH?? unbelievable!! After I talked to the "manager" Heather" & she told the "tech" to refund our money & then ordered us OUT of the store!!! She flipped on a dime when she could not come up with any answers!!! VERY POOR management! VERY poor customer relations! This was at the Bellingham Costco store on Bakerview road Our neighbors who are also retired MD & his wife, a nurse, had the same problems! They cannot even wear them!!! these are just some examples! While at the same store, others were there with the same complaints! After 80 years with no problems, I get kicked out of a store & told NOT to return??? Needles to say, we as well as others are going to DROP Costco from our shopping!!!!

We have a problem with the Primus bills that I have been receiving since upgrading my internet connection and adding a digital phone on April 24 2019. I have had
this service for 5 weeks and so far have been billed for $719.36.
I purchased both the digital phone adaptor and the internet gateway outright so that should be added to my first bill. The bundle I signed up for was agreed to at
$70.55 per month. The phone adapter was $50.00 and the Gateway was $190.00.
Please review the statements that we received dated April 28 2019 & May 28 2019.
Also note that we sent a payment of $300.00 before we even received a statement as we were anticipating the extra cost associated with the phone adaptor and
the gateway.
When I called the customer service number to speak with somebody about this, I was treated in a very rude and unprofessional manner. I asked to have the
charges itemized and was not given satisfactory answers. When I asked to speak with the persons manager, I was hung up on. Further attempts to call back were
unsuccessful because the representative I was talking to blocked my phone number instead of getting me her manager. On top of being very unprofessional, I
think that this may be illegal as well.
I appreciate that the representatives are trained to carry the conversation and control the customer but there comes a point where she must listen to the customer
and provide satisfactory answers to the customers questions. I see no reason for her to not get me her supervisor as she was not providing satisfactory service.
I need somebody to look into my issue and get it resolved before I am forced to file an official complaint with the governing bodies that oversee this service.
My name is Tim Rice and our account is under my wife’s name which is Dianne Rice.
Our phone number is 519-631-6863 and the Acct. No. Is 110778040.
I have been a Primus Customer for at least 10 years and I am appalled by the treatment that I was subjected to by your customer care representative.
Your prompt attention and quick resolution to my billing issues would be greatly appreciated. Figuring out my internet & phone bill should not be a difficult thing to
do but it seems to me that even the Primus Customer Care Representatives are unable to itemize or explain the charges on my bill.
Thank You in advance for your prompt attention to my bill.
Tim and Dianne Rice

At approximatly 1300 hours today (22 May 2019), my wife and I were purchasing some items at Costco in the city of Washington the county of Washington in the state of Utah. The store was particularly busy at this time the cash registers we're full our particular cash register operator was calling for change from the service desk directly in front of her she was ignored four separate times. When our time came I requested that they also bring change and then went to ask them personally because it seemed apparent that they could not hear the request being made. When I made the request an employee by the name of Robert who was standing on the customer side of the platform said that they had heard us ! At which I then inquired as to why didn't you answer us or indicate that you had? this is when the service manager Anthony said we were busy talking to an employee who had just returned from being hit by a car. I had observed the employee coming back prior to our ever getting to the cash register and how they were laughing about how he had already returned and he was showing him his crutches which he had in one hand as he walked to them laughing. As the three of them were discussing this. The cash register attendant was requesting change . they did not acknowledge her request and continued to ignore her need for assistance when I approached them they said they had heard us, I asked why they did not acknowledge our request ? Anthony then stated that they were concerned about this employee who had just returned because he had been hit by a vehicle in the parking lot I told him I had watched their interaction and that I agree that being concerned is admirable but, It was apparent that their concern for his injuries was minor based on the laughter and the comments. I asked if I could file a complaint for the rude Behavior that was being exhibited by not answering their cashier or myself as a customer with the request for change. Customers were still waiting in line behind me. I was sarcastically told to have a good day by Anthony who indicated he was a manager I promptly went to the customer service desk to file the complaint spoke with Rachel who said to send the complaint to her and that she would forward it to the warehouse manager via email. This is a follow up to that complaint. I look forward to your reply my email number is lifeline4me@ hotmail.com thank you for your time D. Young

I have been a member of Costco for years and have never had a complaint until now. My 80 year old husband has dementia and requires a wheelchair in able to get around in a store as large as Costco. At the specific Costco where we shop there are only two manual wheelchairs for the whole store available and one of them has no foot rests. My husband cannot operate an electric wheelchair. Without a wheelchair available for him I can't shop at Costco. I can't understand why you don't provide more wheelchairs for your customers that need them.

My name is Naomie Ganthier Member id # 111825525175

On 4/26/19, I purchase the Lorex ITEM # 1257310 LNR826 4K Ultra HD IP NVR System with 6 Active Deterrence Security Cameras, 130ft Night Vision at the Costco Long beach Ocean side NY for $749 because I did not know that the box come with 8 camera. Online I just saw same Lorex 4 K with 8 active cam for $799 item 1272315 Model LNR828KXB and the promotion will end 5/12/19

That makes no sense because I needed 8 camera and was looking to purchase, I chatted with one representative The reference number for this chat is 190505-005366., she told me to disconnect the camera and take them back, that is absurd I paid $ 900 to have them install. I certainly do not want to purchase to camera for $ 300, will be glad to pay for the difference. I spoke with Manager Damien at the Oceanside Warehouse, and was on the phone for 40 minutes, he listened to the situation but could not help since they do not carry 1272315 Model LNR828KXB or the 1304Model LNB8105X Single Lorex 4 K and the only solution is to disconnect the whole unit and bring it back.

To me that is a loss for Costco, because it will be sent back as a use unit. As a manager myself, the best way is to reach out and see if unit can be retrieve and sell it to the customer. My question to you as Costco Headquarter can that be done. Disconnecting it is a convenience to me since I already paid professional install $ 900 and as per my installer, I will be charged to disconnect and to reconnect and the unit. I went online for the single unit is $ 149.99 1304Model LNB8105X but the promotion online will end 5/12/19, how can you help without disconnecting it. Please let me know

Lorex 4K Ultra HD IP NVR System with 8 Active Deterrence Security Cameras, 130ft Night Vision
Item 1272315
Model LNR828KXB
Online Price 999.99 $
Less 200.00 $ -
Your Price 799.99$
$799.99 After $200 OFF $200 manufacturer's savings** is valid 4/4/19 through 5/12/19. While supplies last.Shipping & Handling Included*

Today I was shoping at costco 4401 4th Ave South Seattle, Wa 98134
I was getting about 20 ROTISSERIE CHICKEN when a men told me that I need to call firs, then I when to ask to a cash register ask for the manager , so he did come but he was agree with the Asian men,, he was cooking the chicken,, I ask the manager to show me the policy
To understand about store policy,, and manager Michel was on duty, say that I leaves other's member's with out CHICKEN,, so look is race to me I'm a member pay my card and as well a purchase,,,, that looks really bad for me on this issue twice on this estare same manager to
Las issue happening on January 20, 2019.
And today April 28, 2019 at 10.06
Maybe because I'm Spanish lady I feel descriminetion
Phone 206 -465-1320
Last complaint didn't do anything

Hello Customer Service,

My name is David and yesterday, I purchased a box of apple strudels. This morning, when I opened the box and had a bite of one, it tasted strange. So, I opened the strudel and found it was filled with mold. So, I opened the rest of them and found they were also filled with mold.

It's not so easy for me to take them back to the Costco branch where I purchased them because the location is a few times more than the cost of the strudels.

I have always told people that Costco has great quality food. I am SO DISAPPOINTED that I can no longer say that. I am disgusted that you would sell this to customers for their consumption.

I have attached pictures so you can see what I am talking about. If you zoom in, it should be easy to see the mold. I have also sent you a picture of the receipt to show that I purchased these 24 hours ago.

Dejectedly,
David

i went to Costco in Chantilly Virginia 20151,The manger Ceaser was very nasty with me front of all the customer who were standing behind me.Costco has one of the best customer service in the USA , it is sham Costco let Somebody like this manger to work for them.i am a Costco member since 1990,i have never seen any body like him,i also noticed he was talking to some of his employee very bad,it looks like everybody afraid of him.

I have been a Costco member since 1998 and have never had any complaints. I have a complaint now and am very disappointed, I visited Costco on 4/4/19 and was asked by a representative, Michael McKinney, account # 293692332, regarding my cable service and how much I paid pre month. I advised that I pay $136.00 a month including tax for cable, internet and telephone. He said that I would have to pay $59.00 per month until the end of this year and then pay not more than $117 per month there after. We signed up and then I had to call AT&T to cancel my U Verse service. At that time I was notified by the AT&T representative that my contract with Costco was only for direct TV and did not include internet and phone. I was shocked to hear this. I would like to cancel the service with Costco as it is going to be very expensive for us. Your representative was very misleading for me being a senior. To make matters worse the TV has not been working well and have had to call the repair service twice as there was no cable connection. If I don not hear from you then I will have to contact the CEO of Costco

Needs to Educate their employees. I was outta town last couple months I had a bag of the Tyson chicken nuggets from 12/19 recall an just Finally decided to return it so the sandy Draper store, an the guy at the desk acted like there was never a recall. Pretty much acted like I didn’t know what I was talking about. Even got papers to return it. Oh well though I was so irritated just tossed it in the trash. Definitely won’t be renewing. Sam’s is best!

At checkout the older woman boxing groceries was rude. She didn't put my items in a box so I asked her to. She replies, "I asked you if you wanted a box and you just ignored me so....." I apologized and told her I didn't hear her.
This lady is mid 50's so she's old enough to know better. Typically if a customer doesn't respond to a question then you say, "Mam would you like a box?: 3/15/19 Kennewick, Wa.
OP# 29 cashier Laura Mc was friendly

Hello
I went to Costco at 1900 Cyrville Rd Ottawa K1B 1A5, on March 6, 2019, spent over $1000 , bought a 55" TV and a full cart of groceries , when I got to the cash there were no boxes to pack my items , the cashier packed my items loosely in the cart , I asked if I could get some boxes and I was told I had to go to produce to get the boxes . No one offered help . I had to put all the items I bought loose in the trunk and in the back seat , it is very DANGEROUS to have loose items in the car . I mentioned this to the person that handled the delivery of the 55" TV I bought , and he stated that they are trying to train the employees better etc... it has nothing to do with training ...
its only COMMON SENSE to need boxes to carry the items.

I was at Costco optical yesterday at HEART LAND Mississauga location to buy contacts for my life. I am a Costco member since 2013
never had this kind of poor experience shopping at Costco I was shocked with the behavior of the lady who was dealing with us.
No manners do how to deal with costumer, we know what we need and we order the contacts and left but It was a very bad experience will never go there at again.

Horrible experience and too many issues, the problem of even a WRONG membership number of a card after I even PAID for another year.

On Feb 7, 2019 I purchased 2 tires from Costco Fullerton, Ca. I was told it would take 2 hours, I went into the store walked around, went back outside to food court purchased lunch and ate. I wait the two went tack and was told about 30 minutes longer, I stayed inside the store and around 50 minutes later one of the service techs, said he would check, he came back and said car was done, I could collect.
That is first problem, 2 TIRES,OVER 3 HOURS, that is a little long
Second, paperwork states: "Read and follow all tire maintence requirements outlined in the TIre Manufacturers' Warranty booklet provided..."
I RECEIVED NOTHING, and no instructions were told to me or written on the paperwork provided. I feel it you are going to base warranty on instructins you should provde something.
INVOICE # 4180253795
Very disappointed.

The tire department, one of the workers who worked on my tire broke my glub box in my car,trying to find the bolts for my tire

My wife went in to Costco in Dedham, MA with our kids to get groceries for our house and she was turned away because I was not present. My wife has my last name. She was treated like she was a criminal. I think that this is extremely poor customer service. I would like to receive a call back and I would also like to speak to the manager of this Costco personally and have him apologize to my wife. My phone number is 617-827-9479, this is my cell. Please call me back.

I was at the Warminster store shopping I was going to the ladies room with my cart.I didn't see any notice stating I wasn't allowed to do so. A cashier stop me by yelling at me to stop that I wasn't allow to go with my cart I told him I was going to the ladies room and he continued to yell at me like I was a shoplifter. Another man a cashier also start to say the same thing. All the customers up front were staring at me. I had about $300.00 worth of food and merchandise in my cart. I spent 1300.00 for tire for my two cars this year .I walk out of the store not purchasing anything. I should of been talk to with respect and dignity.I left your store and went to By and spent 400.00. These men should have said excuse me Ms you can't take the cart with you and not make a scene and embarrassed me a good customer and I have taken the cart with me to the bathroom before.I was in the store Friday 1/4/19
Thank you Anna Candeloro

I purchased a new I phone from Costco in Norfolk, VA. It took 4 hours to accomplish the paperwork. They were not trained on what to do if you were turning in a leased pone and purchasing a new one. I had to jump through a lot of hoops to get this done myself.
The store did not have the phone I wanted in stock. It had to be ordered. The time involved to get the phone was longer than it is anywhere else. If it were not for the $200 gift card, I would never have purchased from Costco.
In order to keep my current number, I had to turn off my phone and wait for the new phone to arrive. Know it is Christmas but I was hoping to get my new phone quickly. It has now been more than a week and no phone. I purchased a very expensive phone. I was hoping to get a little e trap service. No such luck.
There is no good excuse for not having the merchandise available. If it has to be ordered the delivery time needs to be faster. I am very disappointed in the service I have gotten from Costco. I have been a Costco member, even before it was Costco, and this is by far the worst service I have ever had..

Apparently Costco no longer carries the Kirkland brand bacon package. This package had a zip lock feature which is necessary for such a large package. The new substitute Fully Cooked Bacon package is devoid of a zip lock.
Please re-institute the Kirkland brand or have the new supplier add a zip lock feature to their package.

Regards
R

My families Thanksgiving was ruined when it came time to have dessert we went to eat our Costco pumpkin pie and found out it was mushy and undercooked. One of my sons said it tasted like baby food. No one ate it after that. It's happened at least one other time I've bought one. My family originally wanted me to order pies from Coco's but I said no Costco's are better and cheaper boy was I wrong. I'm really disappointed and embarrassed I was responsible for bringing the pies. I brought them last year from Costco one pumpkin and one apple. I couldn't get an apple pie I went Tuesday but they didn't have anymore. Never again bringing a pumpkin pie from Costco.

A few weeks ago I bought some ribs at Costco La Quinta, they were delicious and today I went to Costco Palm Desert, CA. and buy other ribs . I had to take pills to avoid the throw up.
I bought the ribs with mi daughter membership 111829829850
total #of items sold 1
10/26/2018 15:53 441 9 322 108
QP#:108 name:Candace V.

My membership #111882235869
I `m Request reimbursement of ribs money.and and an investigation of you and the health department .
mi name is if you need more information: BarbaraJnLilianaHernandezMillanes

I visit the Costco store located at Heartland, Mississauga, Ontario Canada. The service in the general shopping area is always very satisfactory, but if need services at Costco tire center it is a absolute nightmare. I seek to change the tires on my Nissan Murano, but wanted some information from their system about my previous tire change, the pricing of tires, and to make an appointment for the tire change. For this reason I called them at 905-828-3346 at least about 20 times today and several times yesterday as well, but nobody answers the phone and one cannot leave a voice message. Then I called the Admin office to explain my plight and they response was the ire shop is very busy and that if I wanted an appointment to change tires, I should come in to make an appointment, and then come in for the actual tire change. This means one has to make two trips (taking time from office) for this purpose. This happened the last time I changed tires too. In day and age I feel so frustrated and a member that we can't get a simple service like answering the phone. Many industries like banks etc. are busy, but at some point they answer the phone, but not here at Costco. Appreciate some help. Thank you and apologies for this long note. Hopefully things will get better.

This is the 4th time the cashier missed an item this time it was a case of pepsi in about 5yrs its bad when you leave the store and the empoyee checking your basket acts like your trying to steal it in front of about a dozen people waiting behind you I"ve been with costco since 1978 and its getting worse at least at the fairfield store dont know if i want to stay with this store or move on

The service very bad rude arrogant never say thank you or please with no help and I was with a friend try to get started to get membership and they won’t let me pay separately plus it is crowded line every where it took you longer to purchase not organized

I bought blinds through Costco who farms it out to a company called 3 Blind Mice, t took approxi 4 weeks for them to respond. Finally they sent a salesman to my house. After discussing what I needed I bought a shade for my slider. It took them 6 weeks to make this shade. It's been approx 3-4 weeks and the shade has is dropping on the floor as well as hard to open. I have been in contact with 3 Blind Mice and all you get is voice mail I can't get anyone to respond. I would like a total refund. This experience has been a nightmare as well as costing me over $1100.00 I loo/k forward to your response.

Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.

Costco needs to meet the needs of the Senior community.

Att: CEO W Craig Jenek:

i am 84 years old on Meidicare & Anthem Blue Cross and Social Security. I've been getting my prescriptions at Costco for many years with the Costco discount. I do not have part (D). The Cola Increase just went to Medicare's raise so I actually received an additional ($1.00) One Dollar cost of living increase and I can ill afford the Elimination of the Costco Discount on my Prescriptions..

Please Reply with a detailed account regarding Costco's reason for this Decision!.
Thank you.

I love shopping at Costco and often we stop for lunch and a soft serve twist...I am very unhappy that Costco has eliminated their chocolate soft serve!!! who doesn't like chocolate !!! PLEASE return the chocolate.....the signs are still up.....
My daughters loved the strawberry topping...why has that been taken away????
Replaced with a ACIA seed granola??? for $5.00....really????

I have never been treated so badly as of today at Concord Costco gas station. After pulling in line to get gas, I noticed that two cars in the further pumps left. A truck pulled in and stopped at the first pumps a minute before they left, so he stayed in the first pump. The two cars in front of me just sat there. After beeping my horn and rolling down my window to say “hay guys there’s two free pumps available,” the first car pulled around and took the first pump, leaving the middle one opened. I beeped again but the guy in front of me in another truck just pulled forward as to wait for the first pump. So I did what any intelligent consumer would do. I went ahead and took the middle spot. Well, all hell broke loss. I was then attacked by the guy in back of me (I’m sure because he then had to back up a little to go around my car when he finished), the attendant because I was then accused of “cutting in line” and was told that I would have to wait no matter how long it takes someone to move forward, and by the guy that originally forfeited his spot. I explained what hapoen and still the attendant insisted I was wrong to move up and would have to go back in line to wait for another pump. He then turned off my gas pump as I was getting gas. I’m sure I wasn’t taking it very well because I told them all to get F....ed. So I guess that justifies them treating me that way. What is wrong with people these days? If you’re a white person doing the right/correct thing, everyone still want to slam you, drag you through the mud, treat you like shit. I buy gas at Costco everyday. I spend a least $150 per week on gas. I did nothing wrong by taking a space someone didn’t want. And I am not going to stand there and be belittled by anyone without telling them what I think of them.

My wife and I have the Executive Membership, and frequent the new Traverse City Store.
on 2/4/18 we purchased a hot tub, which was supposed to be delivered 2/23/18.
order # 6888351035. ordering the merchandise was easy, we went online scrolled through the many choices and clicked add to cart, paid for it, and was eagerly awaiting our free curb side delivery. My wife checked the tracking number BU-274500 several times, and after the 23rd came and gone, we began to call around, seems it made it to Warren MI,
where it sits in a warehouse @ Palmer moving services, after many calls and messages not returned by Susan@CRST. my wife was able to locate some one who from his end was trying to fix the situation, thank you Allen Dixon, for the Empathy and the customer service.
A few days later my was called on her cell phone from*** At Costco.com and the young guy with no customer service training told her if we still wanted the merchandise we would have to pick it up in Detroit, after she stopped him told him politely how that is not going to work for Kimberly or I in 200 word or more and our crappy experience with Costco.com not getting returned calls or answers until March when we were able to reach Allen Dixon, the only considerate contact we have had with this situation.
on 3/23 Allen was trying to get us the Hot tub on Tuesday the 27th on 3/26 we heard from Craig Roehl, that our delivery would be delivered the 28th for sure, early after noon.
Wednesday the 28th I took off 1/2 a day, purchased Pizza and Beer, and had a crew to help move said Hot tub, and get a message that was sent but not received until 4 o'clock
message was sent at 12:01 Lawrence from Palmer , stating it would not fit on a truck today? and later he called and told my wife the boom was broken on the truck.
I still have no hot tub and the next ETA is 3/29 over a month after the first delivery date.
another half Day off of work and probably more Pizza, and Beer.
yours truly.
WAITING, HOPEING, AND EVEN A LITTLE PRAYING!!!

Raymond Crites
District Manager
District #5671 Ludington &
District #6960 Benzonia
Raymond.crites@amerigas.com
231-383-5926

I am a regular customer of your everything bagels. Tonight I went to purchase more and found your bakeshop was totally out of them. There were plenty of Asiago bagels,cinnamon, and some of the plain but no everything. I looked for someone in the bakeshop but it was after 6 and no one was there. I finally went up to the service desk and was told they bake based on weekend sales and then based on that, what is shipped to the store. Well today is Thursday and youre out of everything bagels but theyre still the 3 other kinds on the table. I dont know who is doing the counting or planning but theyre doing a bad job because its not the end of the week yet. Secondly I stop on the way home and I dont like to be told theyll see that when they get them theyll put some aside for me. How many trips am I supposed to make to Costco for some bagels. You just slammed me for a $60.00 renewal and if this is the way you take care of customers Costco is really going downhill. I am sadly disappointed with this store. I used to shop Oakbrook before you built this store and I dont know if its management or what ,there is a world of difference between the 2 stores.

The Tire service department did a poor job by not contacting me once they finished the tire rotation in my vehicle. I had a 4 o'clock appointment on a Thursday. I brought my car in 10 minutes prior to the appointment. I was told that it will be one hour and 15 minutes wait time. They took my cell number to contact me after the labor was complete. I went back at the shop one hour and 18 minutes later. I asked them if they called me. They say "no". I sat down, and after 20 minutes, I requested to check on my vehicle. The manager said it has been ready on time, but no one contacted me. He apologized. Not enough for me because their job is to follow through after the vehicle is ready with a phone call. Another disappointment about their services is that they do not let you know the location where the car is parked. If I do not asked, I would have been wondering in the huge parking lot looking for my vehicle. The Tire service department is lacking in costumer services professional treatment. They need to greet the people with a smile, they need to call the customers on time, they need to have the car ready and let the costumer know the location of the vehicle before the costumer steps out of the tire center.

Purchased 2 bowls of Chili from the food court on 1/29/2018 at around 8:00pm. The chili was extremely hot. It must have been boiling in the pot before being served to us. My friend received a 3rd degree burn on her hand from accidental contact with the chili. I experienced a burn to the inside of my mouth from attempting to eat the chili before it cooled. In my opinion the chili was too hot to serve in the food court with an expectation of eating it there. In the case of an accidental spill someone could receive a severe burn.

Very disappointed in tire service at ann arbor michigan branch. Purchased tires waited a week for them to come in and have to wait in line for installation because they won't take appointments. Wouldn't ever recommend getting tires here, also tire tech's aren't customer friendly.

I shop at Costco for almost all of my weekly groceries. I DO NOT like the new milk trays, they are always dirty with spilled milk. This is unsanitary and costly to the company as well. These trays give no support to the gallon sized milk jugs and the lose of the milk must be adding to the store's liability. Please return to the racks used before the switch or something which will better support the gallon milk jugs.

Costco 3-5 day delivery took 12 days and there's no concern from costco or ups when contacted.
Amazon prime is now the prime place to buy items we want in the advertised time.

I bought a set of Michelin tires 4 years ago at Costco in Colorado. I recently had on tire that was slowly loosing air. I went to my local Costco first thing in the morning 9:50 am. I had called 5 times from 8:50 to 9:40, no answer. I spoke with the Costco representative and he said it would be a couple of hours. I waited around for 2 hour and 20 minutes and finally stop back at the counter and was told that nothing could be done I needed a new set of tires. A set of 65,000 miles tire that were no good at 39,400 miles. I left and went over to Les Swab and was told the tire was worn but should be repairable. After waiting 6 minutes my tire was repaired (nail in the tire). I was told by the store manager that there was not charge and that the tire was at 20 lbs. when I came in and was now at the proper tire pressure. I was really disappointed with the service that I received at Costco and very pleased with the service at Les Swabs.

Poor service ! The cashier was rude. No greetings, no telling the amount, leaving the receipt on the pin pad without saying anything. He was Chatting with other employee during the service. This person's name is ALEJANDRO S who is working at South Jordan Costco. I have attached the receipt . Thanks

I am very disappointed and dissatisfied with the changes at the cafe. I was dumbfounded to order a berry smoothie recently and charged $2.99. I was told the berry smoothie is now "organic". However I saw the server dip strawberries from the same container as the strawberries for the berry sundae. B cause if price and quality, I'll order a here sundae from now on. I know the sundae topping is not organic. On the same visit I wanted a brat and was told Costco no longer serves the brats in the cafe. So, my husband ordered a hot dog only to learn there were no onions available. I ordered a slice of pizza which was like eating a slab of soggy cardboard. How disappointing on all levels, especially with a $2.99 "organic" smoothie!
Fortunately I have a Sam's membership and will be going to their cafe from now on. Did you know Sam's is offering Black Angus cheeseburgers in their cafe? I think it's worth a try!

After lining up on long lines several times at the costco Alamdan Express way San Jose Ca, I was able to order 4 tiers for my car. a week or so later a customer service called and let me know my tires were in. I lined up again ( they seem to be short at the reception desk at all times) I was able to get my car in to have the tiers changes around 11:30 am. The person gave me a number to place on my car. I complied. He also told me it will be ready about 2 hours, they will call me as soon as it done. I waited 2.5 hours by 2:00 no one had called. I walked in the shop and asked them if the car was ready, they said come in 1 hour, I came back, they told me not ready yet come back in another hour,. I came back again they told me come back in 1/2 hour, I came back they told me not ready yet. by than it was 4:40. I had missed few appointments including a vital injection that I receive once a month and had to be freshly prepared fro me today Tuesday they had to discard it an make a new batch for me by Thursday. I could not make it and appointments.Mean while I had been sitting in front of costco all that time, I had some grocery done hoping the car would be ready and my grocery started getting hot as it was a very hot day. I missed my monthly shots and had left my small dogs in a hot garage hoping to be back no later than two. by the time the car came out it was almost 5:00nothat time is was 4:40. I called my shot station they said they are closing by 5:00.

would you like your family member , wife, sister child, mother whomever to experience such anxiety humiliation and frustration, and could do nothing because she is lied to every hour> This is a terrible and should not be called service. They know they were late and may have had some delays why would not they have the curtsy to let me know that the car will not be ready until 5:00? I would gladly gone to my business and come back without frustration and missing my appointments. But instead I wasted 5 hours sitting uselessly around waiting my phone to ring. I am very angry and frustrated. I will never go there for any car service again. I was hot , hungry, thirsty and anxious for 5 hours, missing my appointments sitting around pushing a costco cart full of grocery like a homeless person. humiliating.
I demand an apology and I hope you will get in touch with these department and let them know that if there is a delay they should call the client to prevent other suffer like I did.They should not promise something they can not deliver this is not acceptable. If I had my clients wait 5 hours, I will have no client in my clinic. I am waiting for an answer and hope to hear from you. if not I will continue writing to newspapers, yelp, and let my friend journalist on CBS TV station announce this over and over again. they love stories of complains. I will also post a note in my clinic Locally to avoid your service unless you make a change.

thank you
kohar Enemark

You have stopped carrying Tree Top apple juice and Kirkland Newman's Own grape juice. Every month, like clockwork, I have been picking up 2 to 4 gallons of each. You have recently stopped carrying these items. I don't like your Kirkland apple juice and found no grape juice at all. What gives? You carry a quality item for years and then suddenly drop it. I am sure you have your reasons and now I have reasons to shop elsewhere looking for replacement items. Not sure if it's worth it to renew membership this December. Maybe I will try Sam's club.

I am disabled from a car accident. My mother went with me to the henrietta NY costco. I had my costco card with me and twice was asked if it was mine. My mother paid for my purchases because my social security check comes in on the 3rd of the month and I needed groceries for my 9 year old son to start school. While waiting for the check out line I went to purchase a hotdogs and sausage for my mother who suffers from diabetes and blood sugar was low. My mothere was treated very rudEly by the cashier with a heavy eastern European accent. She was told to never use her card for my purchases again.

I purchased a 4 pack of Basil chilli rice (tasty bite) from your North lakes store. when I got home I opened the box to find the box filled with rice, unsealed, no 4 pack as stated, I am very concerned that you may have more boxes like this on the shop floor, I have attached a photo of the said rice.