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Contact Macy's Corporate
Toll free phone number: 513-579-7000Macy’s Department Store calls itself “one of the nation’s premier omnichannel retailers”. The number of stores reported in April 2015 was 900 in 45 states primarily under the names Macy’s and Bloomingdale. Stores are located in Guam and Puerto Rico. In fiscal year 2014 sales were US 28 billion and employees numbering 166,000. Macy’s is traded on the NYSE:M.
If you need to contact Macy’s for customer service 24/7 your first call is to 1-800-BUY-MACY (1-800-289-6229). You may also call 513-398-5221 for Credit and Customer Service. If you would like to reach Macy’s CEO, Terry J. Lundgren by postal mail use address, Macy’s Corporate Headquarters, 151 West 34th St., New York, NY 10001.
The New York corporate phone number is 214-494-3000. The website lists many department addresses/phone numbers on one contact page. Sometimes called America’s department store, Macy’s colorful history began in 1858 as a small dry goods store specializing in fancy products. First day sales were $11.06 and first year gross sales were $85,000. Prior to being called Macy’s the chain was known as Federated Department Stores.
A Macy’s operates in Dubia under unique business management. Macy’s presence in social media includes Facebook, and Twitter. The annual Macy’s Thanksgiving Day parade is tradition in many US households.
Experienced poor service? File a complaint here!
Macy's Contact Information
Report complaints to corporate and get satisfactionMacy's headquarters address
- 7 West 7th Street
- Cincinnati
- OH 45202
- United States
Company website
1-800 phone number
513-579-7000Support email address
customersupport@macys.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Macy's Complaints
Browse more than 254 reviews submitted so far
Hello,
I am writing to file a formal complaint regarding an appalling experience I had at the Macy's location in Pleasanton Stoneridge mall on 4/13/2024 - Sunday. The behavior of the store manager, Abdul, was exceptionally unprofessional and left me feeling humiliated and disrespected as a customer.
The issue arose when I brought in a shirt I had purchased approximately two years ago from Macy's. While I had discovered the store security tag was still attached some time ago, I had postponed addressing it as it was around the time of my wedding. It got my attention recently as we were renovating our closet space. Being a long-time Macy's customer, I expected a helpful resolution to this simple problem.
Unfortunately, Abdul immediately dismissed my situation with a rude and unhelpful attitude. He refused to explore any options to assist me, including searching my purchase history. He further implied fault on my part, arguing that I should have brought the shirt back sooner to remove the tag. At no point did he acknowledge the store's responsibility for the unremoved tag or attempt to understand how it rendered an expensive item completely unusable.
My wife tried to reason with him calmly, explaining that the shirt was expensive and would remain unused due to the tag. His response was, "We can argue all day but nothing is going to change," and then he patronizingly walked away in the middle of our conversation. It's important to note that we were not argumentative in our tone or words – we were simply customers seeking help and resolution.
This situation was further exacerbated downstairs when, hoping to preempt a potentially embarrassing scene at the exit alarms. We approached a store lady and explained our situation to avoid the alarm and unfortunately she had to call for a store manager to assist, and to our disappointment, it was Abdul again. Abdul was visibly irritated that we had sought help, and shouted at the staff member, "I already told them to leave and we can't do anything!" His outburst was clearly directed towards us.
Abdul's conduct demonstrates a complete lack of customer service skills. I am deeply disappointed by this treatment and believe it reflects poorly on Macy's as a whole. No customer should be subjected to such disregard and disrespect.
I would sincerely appreciate it if Macy's would look into this matter and take appropriate action. While I understand the issue with the shirt may not be resolvable, Abdul's conduct cannot be excused. I hope Macy's will prioritize customer experience and professionalism.
Thank you for your attention to my complaint.
Sincerely,
Pradeep Krishnan
My daughter got a gold chain for Christmas from her grandmother. The chain broke three times between the December and February. I went to Macy’s at the Palisades Mall in Nanuet and it was a day past 90 days they refused to exchange it for another necklace. My daughter was planning on purchasing a necklace and adding money to the refund she would’ve gotten from the additional chain. The sales woman was lovely, but then she called for a manager. The manager came down and she was a young girl. She was extremely rude, very blunt, and acted like we were keeping her from something else she didn’t walk over the counter. She talked to me from across the counter and did not make iContact. She said I could pay to have a repaired , and if I knew the chain was gonna be a problem, I should’ve purchased the protection plan. Once again, she was very rude very short and very nasty not somebody that you would want representing such a reputable company so now we have the broken chain instead of giving Macy’s business, we will be going someplace else unfortunately, this girl is putting bad reputation on your business. I don’t remember her name it was Maria or something like that and when I asked her her name, she turned around and mumbled it. Thank you for your time.
A women Donna N on the third floor was rude to me and my kid. I talked to store manager ChristineT and she stood up for her. And said she would never do that. I am going on social media and telling everyone. This is wrong. Her fellow employees said she never gets in trouble and she does it all the time
Returned item, which was received by Macy's on 4/27/20. Macy's website indicated returned item was received on 4/27/20 and return would be credited to my Macy's credit card within 3-5 days. It as been 3 weeks and I have not received credit. I called the customer service phone number a few weeks ago, at which time the return was acknowledged and the customer service representative assured me the credit would be applied within 3-5 days of that call. It has not. It has now been 3 weeks since the return was received. I have been on hold with Macy's customer service for over one hour now. Very upset at this point. I am taking into consideration that the COVID-19 issue has delayed customer service response time, however, the web-site and the customer service person indicated my credit should have been applied long ago.
I purchased a sofa from Macy’s over 7 years ago, along with a worry no more warranty. I needed for my leather sofa to be fixed, however for some unknown reason your company denied me. No phone call and no one was even sent out to see the damage. Instead I had to settle for $108 voucher. I have been in the local Macy’s furniture store 5+ times hoping to find something that may strike my interest or at least be affordable to utilize this voucher. After spending over an hour in your store and being told multiple times I couldn’t use on certain items because they were accessories, I finally found a storage bench that would work perfect for my daughter and beautifully enough it was only $109. But when I went to check out I was told that I couldn’t purchase this item because it was a “take home” item. Not one to be delivered! WHAT? That doesn’t even make sense! You’d rather me have to pay for a delivery then just be able to purchase in store! There is absolutely NOTHING on the voucher that states this! I have reached out to customer service and even spoke to a manager and was told there is nothing they could do either...not even let me have a gift card instead of the voucher so I could buy this particular bench. SHAME on your company for deceiving your customers and not taking care of them. My couch should’ve been fixed and since I was duped then, you should at least let me use this voucher without these crazy stipulations. It would cost me the voucher amount just to ship something. What an awful experience and waste of time during the holiday season. I expect more from this company. I feel this is completely fraudulent! There is NOTHING on the voucher that says I can’t buy an item in store. Please step up and remedy this. Treat your customers as they are entitled! This has caused extreme frustration and time away from my family.
Macy's credit card system is not secure and when someone makes a fraudulent charge on your account, you are responsible. This happened to me on a card that was neither stolen or out of my site so it may have been an inside job. This happened twice at the same location over 1000 miles away from where I live. On the first occurrence, I reported the issue, got a new card and the charge was reversed. About a year later it happened again and they refused to credit my account. NOTE: I have never been to the store or traveled to that city. Closing my account and will never set foot in Macy's again. Consumers need to stay away from this company.
I purchased your (XL)Ralph Lauren multi color Polo boxer briefs and found them to be incorrect sized. Once I tried them on at home they were too tight and uncomfortable.
While shopping at Macy's yesterday(Walden Galleria Location), announcement was made about it being Gay Pride Month. Offensive is the only word and I would like administration to know that I will not support your store in the future.
I called Macy’s beginning of May because I was having difficulty signing into my on line account. Rep tried to sign me up for a American Express Card I said no. She asked me if I wanted to close my card I said no. I told her I wanted to keep my platinum card. I told her I just want help in finding out why sometimes I can sign in without problems & other times I can’t. Since I was finally able to sign in with current password I decided to just leave account as is. On 6/4 I tried to use my card only to discover that Macy’s canceled my account. I am a platinum card holder with rewards attached to card. I have paid my bills on time & have been in good standing. When I asked Macy’s to reinstate my card they told me they could not reinstate my card until they could figure out why an employee of Macy’s canceled it & that would take one to two billing cycles. In the mean time I can’t use my rewards because I don’t have a active Macy’s card & I’m missing out on all the sales & rewards. There is no reason why Macy’s can not re-issue or re-activate my Macy’s Platinum card with my rewards since I have my card in my possession & it is Macy’s error as I did not request my account be closed. I also think it’s odd that they can offer me a American Express card but they can’t re-activate my current card. Last by canceling my Macy’s credit card Macy’s action will affect my credit report. So I hope Macy’s will correct their error on my credit report. This is very poor customer service. I have had a Macy’s card for over 20 years & have been a good customer but apparently Macy’s puts no value on being a good customer. If your credit department can’t resolve this error in a timely fashion I wonder what other problem this department may be sitting on because they don’t have the skills to problem solve. Please pass my complaint onto some one in Macy’s who has problem solving skills & the authority to do something about my problem in a timely fashion.
Un Happy Customer
JoEllen M Lippitt
651-766-0743
2810 Hillscourte So
Roseville, MN 55113
Card ending in 0360
I just bought a pair of men's Levi 511 slim jeans (6/5/19)@11:01 am.I got home and noticed that the security button was still on my jeans!!!! I called the center city Macy store where I purchased the pants from they told me that I would have to bring them back to the store for removal...........what a bummer. This will cost me time and money to bring these jeans back. My question is.......can I get some kind of discount........it's not my fault but the store. And how long do I have to bring the pants back.
I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.
Diamond item# 807995543914 at the store was $400 and Memorial Day sale was $299. That is a difference of $100.
Another #631605027699 at the store $480 and Memorial Day sale was $449. A difference of $31.
I called the store the person cannot honored the Memorial Day price since she said sales are final. She said that is how they make business. I have been your customer along times and I really felt I was cheated by Macy since she didn’t explained it is on sale on that Memorial Day. Please honored the Memorial Day sale prices coz it is a lot of money to me. I really appreciated.
I spent $3,784.02 on new living furniture, which included the WNM Ultimate Plan. The package included a protection kit that should've been delivered with the furniture. The protection kit was not included with the furniture delivery. I have called Customer Service 4 -5 times and each time I was assured the kit would be mailed to me. I even drove across town to return to the Macys furniture store and escalated to the store manager, which once again, he assured me that the kit would be mailed. It's been several months and I am still chasing to get the kit we purchased.
Salescheck # 31288050
Please review and let me know how to proceed.
Thanks,
Doug
I haven’t received my thanks for sharing gift card.
Trying to find out why an order I placed was cancelled. No one can tell me. Customer service is useless.
I opened a credit card on December 31 2017 and bought 3 items totally approximately $70. Quite honestly I never thought about the purchase as I never received a bill. One month ago I received calls from a credit bureau saying that I owed $356. I had no idea what they were speaking about so initially told them that I was disputing the claim. I then called Macy's Customer Service number to try and jog my memory. I spoke with a very nice gal named Elizabeth (employee # 51657469) and she reminded me of what I purchased. She also stated that the bill(s) came back to Macy's as return to sender. Macy's had my correct address so I'm not sure why this happened. I spoke with the credit bureau and explained that I never received a bill and would certainly pay what I owed. That did not please them. We negotiated that I would pay $150. I did that as I have very good credit and wanted this settled. But this has been bothering me. I never received a bill. That was not my fault. I get a bill and I pay it. So my complaint is about the extra $80 this cost me. My address is 25 Whalers Point Rd. East Haven CT. Please respond. Thank you
I ordered a north face coat for a baby on 31 December 2018. I was informed it was shipped 3rd. Then the tracking number said it shipped to Tennessee on the 4th of January. I waited and waited but nothing came. It is now 27 April and the coat just arrived. I called the Macy’s customer service line today and was connected to a customer service representative to figure what happened. The rep I was transferred to was listening to very loud music and the people in the background was so noisy, I couldn’t hear what was going on. The rep did not immediately say anything but just picked up the phone. After a few seconds I said “hello” and she finally tried to introduce herself. All I heard was “Macy’s customer service” because her music was loud. I then told her the background noise was extremely loud. She turned it down a little and asked what she can help with me. I begin trying to explain the situation but the music was turned up loud again. After like 1 or 2 minutes she said she couldn’t hear me. I then, requested to speak to a manager. Instead of transferring me to a manager, she hung up the phone. I then called again to speak to a manager. I told the manager not only of my package but as well the behavior of an employee. She disregarded my comment about the employee and basically said I can either return the jacket and get a refund or just keep it. I advised her she would not be able to wear it next winter and I shouldn’t have to do anything since it was a huge error, not of my own doing. This is unacceptable because I have never received such poor customer service from Macy’s. I would like to continue doing business but this will need to be addressed first.
Early in April I called to receive a return label via mail for 2 items. (My order did not contain aforementioned item.) I was unable to print one at that time.
Spoke to some foreigner, obviously not located in the USA. I had requested a return label by MAIL. Since he misunderstood, he just sent one by e-mail. Therefore; I’m still unable to print a label and to return the items.
Today, April 25th 2019 I once again, I attempted to request a return label. Once again, my time was wasted explaining to another foreigner, stating I was unable to print a return label. He in turn, advised he would send a RETURN LABEL VIA
e-mail, within the hour. These responses are so exasperating!! I was FINALLY able to get across to him I wished to receive a label by MAIL. Was advised it would take 7-10 days to receive the aforementioned item.
I’m a frequent Macy’s customer. Understanding I am only one person, and it may not affect your bottom line, this service is finally the ‘straw that broke the camel’s back’!!
Unless Macy’s complaint and customer service departments are returned to this country, I will NEVER purchase from MACYS, EVER again!!
The service is despicable, and you have taken jobs to another country, away from the citizens who deserve decent jobs.
To find an employee in the stores is also a joke!!
Now I’m going to be shouting………… ALL BECAUSE YOUR BOTTOM LINE IS MORE IMPORTANT THAN THE HUMAN BEINGS WHO NEED WORK, and customers who purchase from you!! I understand you are able to use labor much cheaper elsewhere, but one day you won’t have customers wasting their time and money in Macy’s OR Bloomingdales.
Meanwhile, my credit card is accruing interest, due to lack of decent service.
One very unhappy customer!!
Dianne S Harris
diannewoody@yahoo.com
I paid $25 for Thanks for Sharing Membership in 2018; however, I have not received my gift card. I made many purchases during this time span. My family members and friends received theirs February 2019. My phone number is 9013532785
I ordered a purple mattress and platform from Macy's (11201 West 95th Street Overland Park, KS 66214, 913-888-4910) in February.
I was told by Ken, our salesman, that the platform could be used with a headboard.
I paid for Macy's delivery to set up the platform and mattress.
The person who assembled the frame certainly noticed our headboard right next to the platform he set up, however, never asked if we wanted for him to attach the brackets necessary for us to use the headboard. We trusted that he'd done so, by default.
I finally decided to attach our headboard to the platform this weekend and found that the platform lacked the hardware necessary to do so.
This was very upsetting.
I reached out to Macy's via phone (no answer after multiple attempts during business hours) and an email and have received no response.
I am appealing to you for advice.
Thanks,
Bonnie Pettis
P.S. Apparently, the attached png is what we are missing.
Im very upset with the terrible customer at the moreno valley california macys store .i had a very distressing encounter with a phychiotic and mentally deranged macys employee in tbe cosmetics dept . I wanted to purchase /replenish my cleansing items from Clinique . This employee Briana an african female told me to my face with no shame in her voice . CLINIQUE PRODUCTS CARRY RAT POISINING .I was in store sun 4 14 19 at around 1130 am.i asked to speak to a manager and was clearly denied by Briana .She also told me to fuck off shop somewhere else .She also spit on my purse .i felt extremly harrassed and violated
I have been having a problem redeeming a Macy's gift card for some time now. I received a $150 gift card for Christmas a couple of years ago. I first used it for a purchase in December of 2017 for $76.19, and then again on November 24, 2018 for $73.02 towards the purchase of a living room set (a sofa and love seat). I cancelled the living room set 6 days later, before it was ever delivered. I received many email and phone calls about taking delivery for the furniture after I cancelled the order. I spoke with numerous Macy's Customer representatives since then to have the value restored to the gift card. Each time I was assured that the problem was resolved, and each time I tried to use the card, I was unable to because of a $0 balance. I am very annoyed and frustrated with this whole issue and would like to have someone help me resolve it once and for all.
Sincerely,
Karen LaFarge
klfpluto@msn.com
(978) 380-6464
Gift Card Number 6511 8318 0769 375 CID 4295
furnitureandbedding@macys.com
Sun 11/25/2018 12:01 PM
Dear Karen Lafarge,
Thanks for selecting Macy’s for your home furnishing needs! We recognize you have many choices and are honored to have earned your business and your trust. We’ll provide you with the service and respect you deserve because you are a valued customer of Macy’s!
Below, we’ve provided all the important details you’ll need to prepare for your delivery as well as a purchase summary for your records.
If you’d like to browse frequently asked questions, please visit http://customerservice.macys.com/.
To review our policies, including return policies and fees, please visit http://www.macys.com/furniturepolicy.
=============ORDER INFORMATION=====================
Salescheck Number: 32456473
Reservation Date: 11/24/2018
Delivery Time Frame: 0:00
*Delivery Date: 12/8/2018
Total: $1166.25
=============DELIVERY INFORMATION===================
NEXT STEPS:
• Please review the address and phone numbers below. Let us know if we need to make any changes.
• Mark your calendar with your upcoming delivery on 12/8/2018.
• We’ll contact you three days before your delivery as a reminder and again the day before your delivery to confirm your time window. There’s no action needed on your part.
• If you need to reschedule your delivery, please visit www.macys.com/furnituredelivery immediately.
SHIPPING ADDRESS
KAREN LAFARGE
30 LAFAYETTE RD
IPSWICH,MA 01938
Primary Phone Number: (617) 501-2525
Secondary Phone Number: (978) 380-6464
Once again, we’d like to thank you for shopping with Macy’s. We hope you’ll enjoy your new purchase for many years to come!
Sincerely,
Macy’s Furniture & Bedding Customer Service
For any inquiries, click reply
Macy’s Furniture & Bedding Customer Service
For any inquiries, click reply
==============ITEM(S) PURCHASED========================
DESCRIPTION: SOFA, ASH DARK, ABBINGTON
PRICE: $399.00
DESCRIPTION: LVST, ASH DARK, ABBINGTON
PRICE: $389.00
DESCRIPTION: WNMKIT
PRICE: $1.00
DELIVERY FEE: $130.00
WORRYNOMORE PLAN: $198.00
SUBTOTAL: $1117.00
TAX 6.25% MA $49.25
TOTAL: $1166.25
DEPOSIT: $73.02
furnitureandbedding@macys.com
Fri 12/7/2018 10:17 AM
Dear KAREN LAFARGE,
This e-mail is to confirm that we have completed your request to cancel salescheck number 32456473.
We take pride in providing you with the best possible service and look forward to serving your future shopping needs. If we may be of any further assistance, please feel free to reply to this e-mail.
Sincerely,
Macy's Furniture & Bedding Customer Service
FBCSLQ
I spent several hours shopping for my new space. I had about 19 items in my cart and was trying several times to check out with no sucess. I have been a Macy's customer and supplier for over 30 years. This was my first experience doing a large shop on line and will be my last if macy's will not honor the prices of the items in my cart.
Please get back to me asap.
Thank you,
Susan Reese
718 938 5290
I want to purchased a handbag , that was 50%off original price, and if you use your macys card would also got a 20% off more . But the cashier said to me the she can apply that discount because the item was already on special, and the 20% off was if I don’t have a Macy’s card, that was for new Macy’s card holders. I took a picture of the sign and the advertising is completely different. My name is Lillian Alvarado.thank you!
To whom it may concern,
I purchased over 10, 000.00 of furniture last year from your Mall of Georgia location. My sales person told me that I would be refunded the warranty monies back after I pay off the furniture. My sales check# is 29896985 and it was on a 12months or 18 months no interest plan if I remember correctly. Long story made short, after I paid for the furniture I did not receive my warranty money back so, I went to the store locate to speak with my salesperson on 3/9/19 and was told he was no longer work with the company. Another salesperson gave me the telephone number to call regarding my refund so I called and was told by a lady that the warranty was for 5 years and at the end of that time it would be refunded. I explained that was not what my salesman stated and I wanted my money back so she told that I had to call Monday-Friday to speak with someone there in the warranty department. I was out of town for work. I called on today 4/3/19 and spoke with a man by the name of Francis in warranty department basically, he was trying to tell that I would not get my money back so I asked to speak with his manager. Francis told me the manager was in meeting and I had to wait for 30minutes to speak with the manager. I agreed to hold and then Kyle came on the phone to tell that Francis was right and it was best to keep the warranty. I told Kyle that I felt that salesperson told me any to get the sale and I was not interest in the warranty and wanted my money. He told that it would be prorated and they would apply 274.80 only back to my account furniture account or per them by the method of how I paid. I paid the bill with my hard earned money. As a consumer I think it is deployable and deceptive of your company (Macys’) and its employees to swindle /cheat/ treat customers this way. I'm writing because I expect a full refund of my 458.00 as told by your salesperson at the time of purchase. I would like to have the difference in the amount which is 183.20 applied back as well to me. Thank you in advance for assistance with this matter. I’d like to thank you in advance for your help in handling this complaint.
Sincerely,
Bernita Teasley
I want to purchased a handbag , that was 50%off original price, and if you use your macys card would also got a 20% off more . But the cashier said to me the she can apply that discount because the item was already on special, and the 20% off was if I don’t have a Macy’s card, that was for new Macy’s card holders. I took a picture of the sign and the advertising is completely different. My name is Lillian Alvarado.thank you!
Hello,
Your website return policy states returns are accepted up to 6 months with the exception of last act purchases. No other exceptions are noted. I was refused a return in fine jewelry by the manager at your Southdale store for an item that was purchased 4 months ago. The earrings have tags still attached, I have my receipt and original boxes. The earrings are painful to wear and your jewelry repair department said no adjustments could be made to make them wearable for me.
I would normally not have waited this long to try something on and return it but my father died in December. His illness and death, and administering his estate has been all consuming.
I am a 40 year customer going back to Dayton's in this area. I shop your stores regularly, pay my bill in full every month and a platinum level card holder. I feel I am not being treated fairly. Who could review the decision on the return?
Thank-you,
Susan Krueger
For some reason an overpayment of approximately $10,700 was made with a bill pay from Wells Fargo to Macys. I called the next day and after being transferred to multiple different people with little help, I finally went into Macys and asked for customer service. They don't have one on site, but a nice sales person called a manager direct. The manager told me to go to the bank and have them send a fax showing the money was sent from my account and requesting reimbursement. After spending several more hours doing this, I still don't have my money back. Now , they are saying that they are checking for money laundering- are you kidding, the money came directly from the bank. This has been going on for several weeks with no end in sight. Macy's is holding onto my money and collecting interest, while I am losing money, spending my work time trying to fix this, and, with no one to talk to. I think this is in violation of the Consumer protections and explains why Macy's has customer service big problems.
hi my complain I Alwayes use Macy's credit card since 5 years now and I Alwayes pay on time last month they charged me 38$ late fee then I called them to wave it and asked them for another due date every month they said ok then I recived next bill after due date again and they never change due date for me and never send me bill before charge me late fee. they charge me since January 2019, $57 just fee ,and 10$ interest and when I called customer Sevice no body help me .
I was in Macy in Massapequa and their running a major sale today. I was in Domestic's dept and . I was trying to buy towels. There wasn't any sales help in the whole dept. I. Waited by register for about 1/2 hour, so I had to go find someone to ring me up in the children's dept. Plus that line was terrible . You really need to something about this.
I purchased some furniture and I used my debit card and they never took the money and they scheduled a delivery cancelled that one and now I do not know if that delivery is cancelled too. My bank kept the debit card purchse open for the regular number of time and Macys never took the money . I am getting tired of the waiting I purchased the furniture on the first of March Sales check number is 33338196. I think the furniture should be free after all the poor customer service I have gone through.
I ordered mattress on March 2 2018 and have been getting the run around for about two weeks on delivery! I have called the store and there's no one there that can seem to help. Ive been placed on hold for 30 minutes or longer and even hung up on by representatives. One of the mangers advised that someone would call me back and no call back! I don't feel like a valued customer and this willl be my last time shopping at Macy's!
I purchased mattress at Macy's in Columbus Ga. inside of Peachtree Mall! Thanks
Inquiring on how to file a Complaint against customer service #91012488 for:
1. intentionally cancelling my delivery order;
2. no courtesy of notifying me that the delivery had been changed;
3. intentionally misrepresenting that the delivery date and time stayed the same;
4. took time off work for the delivery.
5. will file a complaint.
My leather sectional sofa has many wrinkle in leather on seat and back. It is only one year old and I don't think it should be that wrinkled considering it's age and use. I pursed all the channels I can to complain and no one will help me with this problem, they keep saying it's within manufacturers guidelines. Really...all those wrinkles mean the leather was not stretched tight enough over the frame. We paid much money for this motorized leather sofa and can not resolve it to our satisfaction with Macy's. they won't budge. I will not be buying any furniture from them again.
I was charged 27.00 as a late fee when the draft reached your office on 19 February. I called macys credit card and on 1st call waited 10 min then the line went dead. I called back and was on with your rep for over 40 min in which in the end i waited no longer.. For this i will be closing my account and will discontinue my purchases from Macys... Sincerely Malcolm Weale
In regards order #1597847638
On 2/10/2019 placed order for Medium Size Coat 767336047627 $ 135.99. Today received coat but in size Small. Called costumer service but no explanation or any type of help If there is no availability in size Medium I am willing to returned coat size small and picked up size Medium from Lakeside Mall, Sterling Hts. MI even exchange same price.
Please respond,
Genowefa Muehlhausen
A complaint on your perfume. My family gave me a vr (flower bomb) perfume for Christmas. Of course I tried it-I also tried it previously in the store. The perfume I received for Christmas did not smell the same. I was told by someone by phone from the Mall of GA store - that it was not returnable because it was open. She stated in order to return a perfume, the perfume cannot be open, must have receipt (I did) and have a box (I did). She hung up the phone-not friendly, no customer service skills presented at the time
What is your policy on perfume sales?
Order #: MSA1902401058 placed on 1/24/19, total amount $21.37 (after discounts 25%,20% and 3 Happy Return Cards totaling $48.47). Few minutes after placing order I called to change bra size, told 1st bra will be cancelled and reordered with changes to bra size. After checking my e-mail this morning found I was being charged regular price. Phoned and spoke with Lauren, from Columbia S.A who said was a supervisor. She was RUDE AND CONDESCENDING, INSISTING I WAS WRONG about total I owed Macy's and kept saying in a very fresh tone 'GOT IT'!! I've been a customer for approx.60 years and NEVER had a problem with help from Customer Service. She needs to attend a class to learn how to respectfully help Macy's Customers. I hope Macy's takes action to speak with their C.S. employees in regard to how to help their customers professionally and not giving Macy's a bad name.
Order #: MSA1902401058
Order date: 01/24/2019
Payment method:
Electronic Gift Card ***********6885
Electronic Gift Card ***********6302
Electronic Gift Card ***********1113
Macy's ******7726
CHECK ORDER STATUS
Billing address:
Vincenta Puccio
3526 COURTNEY LN, PLEASE PLACE INSIDE DOOR,
BETHPAGE, NY 11714-
Shipping address:
Vincenta Puccio
3526 COURTNEY LN, PLEASE PLACE INSIDE DOOR,
BETHPAGE, NY 11714-
Shipping method:
Express Shipping
Item(s)
Jockey Elance Cotton Brief 3 Pack 1484, also available in extended sizes
Qty: 1
Color: White
Size: 10
Type: PANTY
$18.00
Shipment type: Express
Estimated Ship Date: 01/25/2019
Wacoal Visual Effects Minimizer Bra 857210
Qty: 1
Color: White
Size: 44DD
Type: BRA
$48.75
Shipment type: Express
Estimated Ship Date: 01/25/2019
Please note: You can make changes to most orders up to 30 minutes after they've been placed. See Details
Order amount: $66.75
Shipping: FREE
Additional shipment fee: $0.00
Shipment upgrade/surcharge fee: $0.00
Gift wrap fee: $0.00
Sales tax: $3.09
Gift Card: -$48.47
Order total: $21.37
I bought a mattress from Macy's.com,sale check # 23501359 on 10/09/2014 and it has 20 year warranty but I found that starting to be damage and not comfortable in sleeping then I called mac's customer service from more than 4 months and they offer me to send a check by $200.00 as a refund because they don't have a service in my area.and it take about 2-3 weeks to receive it,I called several times to check with them to follow up my check but every time they give me different answers,I feel disrespect for the Macy's costumers and in the same time I feel that they playing with me,please help me to relapse my mattress or refund my money back as the warranty agreement.
I place an order on Dec 12th. I was supposed to pick it up at the store I never did. today is Jan 23 I am still waiting on my refund. and I keep getting the runaround with no one to assist me. the next step is taking a call to my lawyer.
I'm a 15-year customer. Macy's has assigned me 2 accounts: and AMEX and a Star Rewards. They channel all purchase activity to the Star Rewards, but they will only allow on line access to the AMEX activity (which is NIL). They told me that for now I must call them to manage my account or make payments, which can take 20-45 minutes each contact. Their offshore customer support has tried for 5 months and cost me over 10 hours on the phone trying to fix the issue/add the Star Rewards account and activity access, and as of today they have accomplished nothing but piss off a customer. I'm so tired of hearing the off shore rep read canned script of what a valuable customer I am every time they fail to fix their problem! Can't they implement an escalation procedure when their off shore guys crash and burn on a problem!!?? Maybe its time to just close the account and go elsewhere.
Returning items to newpark mall store
Online orders added to my account by customer service
Incorrect billing
Everyone I speak with full of lies
Gonna get legal advice soon
Macys people will not take my calls, I called corporate in cincinati and recording said voice mail was full. I called macys at the gallaria fine jewelry dept, young lady ans and tried too put me through too the manager and very shortly, I got a busy signal. my problem, as I stated before, I took three diamonds to macys for new screw on backs, they called me asking me too bring diamond number four, I did not because it did not need a new back. . to make a long story shortm the earring I got back was not mine, been verified.I am going too get the other two assessed as I know that I was completely ripped off. They wanted me too leave my diamonds again so they could send them back to wherever they sent them the first time so that that place could make an investergation. My ans was and is no. I would be foolish too do that since God only knows who the culprit is. I want macys too replace one diamond, as I have no proof about the other two yet, The girl at the jewelry counter last wed said that my diamond had been replaced with tanzanite. so , now no one will speak too me concerning this matterr
I left three diamond earrings at macys in saint Louis at the gallaria. my earrings were switched ot for a poor quality diamonds , I knew at once I had the diamonds assessed for quality and true , it is not mine. I went too the store yesterday and got no satisfaction at all. person in excutive office seemed too think it was a big joke.they said that they sent them off too someone else too make the new scree on backs. all I know is I dropped them off at the fine jewelry counter and picked them up there about two months later. . They wanted me too send my earrings back too the people that stole them in the first place, stating, they have cameras and can see if you were ripped off. I did not send earring number four as it did not need a screw on back. they even called and asked me too bring in number four. I refused, and am so happy that I did. Ihe earring they sent back too me have ovious differences to the naked eye. What I want done is for macys too replace my earring with one of equal quality and they are welcome too take back the fake they gave me. If I had sent all four, I would have no proof, It would be my guess that whom ever they sent them too makes a habit off ripping people off.
to whom it may concern:
On 12/30/18 I went to the Macy's store at Stonecrest Mall in Lithonia, GA. I was shopping for a New Year's Eve outfit. I came across a beautiful black skirt. I went to go pay for it at the register and it rang up a penny. The associate said she had to get it approved. She came back moments later and stated that the manager said he can only do 75%. I told her I wanted to speak with the manager. He came over and he said that item I was trying to purchase was suppose to be taken off the floor. I said and how is that my problem? There wasn't a price on it at all, just a barcode. I told him I wanted it for the price it scanned at which was a penny. He said he couldn't and that's when I asked for his name and store manager's info. I was willing to pay whatever it scanned for but there wasn't a price on it at all and it scanned for a penny. I don't think it should be the customers fault that they didn't remove the item from the floor. So from now on, am I suppose to be skeptical of all bar codes without a price? I think that was poor customer service and the I should have gotten the skirt for what it scanned for. Reginald was the manager I spoke with.
I was given a Macy’s gift card in the amount of &40.00 by my mother in law as a Christmas gift. Today I finally found something I wanted to purchase and I was not able to apply the gift card. After several attempts I called the phone number given for problems. I got an automated system that gave me the $40 balance info but no help to apply the card. I went to chat with a rep and got an automated system that didn’t help and turned me over to have a “live” chat. After giving this rep my gift card number and CID she replied that she showed the card had a zero balance. She then wanted me to talk to a “loyalist” rep. When I expressed my frustration she said she was sorry she couldn’t issue me a new gift card. I told her I didn’t want a new one but for the one I already have to work. I am disabled and not well today so I hope you can imagine my level of frustration with this entire episode. Coming up on an hour since I tried to apply card and I ended up using my credit card to place my order. Now I’m still sitting here with a “useless” gift card.
Purse was stolen off mothers w/c before Christmas Nahua NH, Pheasant Lane Mall. Reported this incident to Manager on duty. She stated she could not talk to me about it. I told her we shall see about this. I located a police officer and he got right on it. I was told by the officer he could see my family but not the thieves because it was in back of the store on the side there was not a not video at that particular spot. We called again to speak to the manager when we got home and she was rude and disrespectful. She hung up on my niece who was explaining the situation once again. Macys you need to make your stores safe for customers. I read so many reviews of lots of thefts all over the country at Macys. It is getting dangerous to shop at malls. Hire more security and keep all customers safe form these people. My 96 yr old mother is upset and frightened about the incident. Reported this before Christmas and requested a call from the president of the company. No return phone call. I really should call the newspaper and get an investigator involved as well as a lawyer. Too many bad things are happening at Macys and they seem not to care. People if we all got together and reported this to authorities we might get some help. I do not feel safe shopping at Macys. We have been customers for a very long time.
I wish there were 0 stars here!!! Following reporting a stolen credit card to Macy's Fraud department in 2015, I received non-stop calls for payment for fraudulent charges by there automated system for 4 months until the investigation was concluded. The Fraud department assured me that the fraudulent charges would be corrected (which eventually they were) after 4 months of torture and countless calls to the fraud department, and they assured me they would fix my credit report once the investigation was concluded..... So here I am present day 2018, running my credit report to find a 100 point drop in my credit score directly related to the Macy's fraud charges, bc I didn't pay for FRAUD charges and incurred late fees... I had a 0 balance for this card prior to the charges. What kind of Fraud department is this? 0 professionalism, 0 competence. My wallet was stolen, so amongst my Macy's credit card were 3 other credit cards I had to report, which was done with ease and was trauma free, without the financial homicide to my credit report. Needless to say my whole family has cancelled their Macy's cards, and there is not a chance I would ever get one from this company again.
I did an store online and online order at home for Christmas gifts. I was told by associates in stores that I will get my shipment by Christmas. When I order online Macy's website states to order within the clock down deadline for discounts and arrival before Christmas.Which I did do. I have 4 orders shipments for Christmas deliveries. My first order date was Dec 16, next date 18 of Dec and last was 19th. I check online and now some of my orders is arriving December 28th and January 2nd. When I placed these orders almost a week early. I got partial of my shipment that the online said it was delivery but was not. I called representative and they called the vendor and said it will be shipped tomorrow. I got a shipment where I order a quality of 2 of same identical items instead I got one. Now some of my shipment will not arrive before Christmas. My complaint is why Macy's have it on there website that if you order before the deadline we will received shipment for Christmas. Even if it is coming for a vendor. That misleading customers. I called in macy's about my issues I was told there was nothing they can do, and to email the website complaints. I waited on a supervisor nearly an hour to discuss and he also said the same thing. I feel that each and every items that will arrive after Christmas should be refund back. And to kept the item. My Christmas is ruin. Macy's mislead me to stand behind there shipment arrival comments and the site was misleading to details. I would like for someone to contact me if all possible.
I ordered bubble bath for my girlfriends Christmas’s present. I did this on the 12 / 10 / 018 , received an email stating it would be here on 12 / 15 / 018 . It’s 12 / 17 / 018 it’s not here . I leave my home on th 12 / 19 / 018 at 1:00 pm. What am l suppose to do for her Christmas present . Show up empty handed after a 6 hour drive. Tell her sorry Macy’s is Incompetent employees screwed up. Something has to be done to make it right. There are no Macy’s near where she lives .
I’m discussed with your company and your customer service in the phillepines is the bottom of the barrel . If you want to keep me as a customer make it right
My daughter went to the Westminster store around 2PM on December 14th, 2018. She made several purchases however as she was leaving the perfume /body lotion department the sales clerk said to a colleague standing next to her;" that girl reeks of cigarette smoke". Idle talk should be discouraged among your sales clerks especially when it's within a few feet of the person they are speaking about. Perhaps we need to take our money to Nordstrom. They treat a shopper like royalty in their store and with respect.
I have been a customer for many years and do all my shopping at Macys. Sadly today I will never spend my money at this store again. Customer Service is a joke. They messed up my order three times and I asked to speak to a supervisor which took over 30 minutes for her to get on the line. Supervisor Kathrine 91133257 was very rude instead of being helpful and pleasant. She would not honor the price I paid before on an item but the other sales rep. said they would. I have never received such bad service from this company ever before. Wasted all morning on the phone with Macys. Its sad when you have employees who don't care about a company and customers who do and depend on a store for there reputation. What happen to my favorite store ???
Macy’s Inc. Corporate Offices
7 West Seventh Street
Cincinnati, OH 45202
Miriam Martinez
P.O. Box 820395
New Orleans, LA 70182
CREDIT CARD DEPARTMENT FOR NEW CUSTOMERS
I applied for a Macy’s Credit Card in October of 2018. As of today, I have never received it. I have called your “Outsource” Customer Service Department “5” times and still nothing.
My credit limit is only $100.00 but I have always ordered online and now if I want to use my Macy’s card, I have to physically go into your Lakeside Mall (Metairie, LA) to purchase any items.
I have been a Macy’s Customer since 1976 and I have never experience such Customer relations in my life.
My account was opened with my home address: 2100 Ursuline Ave # 406J, New Orleans, LA 70116. Four times they promise to mail my card to that address. So, I suggested they mail it to my P.O. Box listed above. As of today I have still not received your credit card. But, I received your bill and made my payment before the bill was due. In the meantime, I have to burn my gas, fight the crowds to shop at your store.
My Billing Info (don’t know my credit card number) 436-96-8327-
I would like for you to expedite this matter, please.
Thank you,
Miriam Martinez
(504) 239-5536
I had the most horrible experience at Macy's in Ridgedale, MN on 12/06/2018. That day was my mom's birthday and I took her shopping as my gift to her. We ended up looking allover, spending 4hours on trying on clothes and buying multiple items - over $300 that day. I don't discriminate against prices and I don't care if the item is full price, on sale or "Last Act", if I like it I buy it. It just happened that I ended up purchasing only 4 items from different departments and the rest from "Last Act". I went to pay for my purchase at around 8PM and I was "helped" by Jan Humphrey from the women clothing department - INC International Concept. I asked Jan to leave the close on the hangers, put a bag over it as I didn't want the clothes to wrinkle and to put the 3 items that I purchased for my mom separate. During the entire time when she rang the transaction the associate was making remarks without being asked, such us " on this item is no discount as it is Calvin Klein". At the end I had to mention that she forgot to pack 2 tops that I purchased and slammed the receipt that prints at the end showing that you earned bonus money with the statement: you will need to figure this one out. I asked politely for 6 gift boxes since I purchased multiple items. She took the 6 boxes and slammed them on top of the 3 big bags of clothes saying: I don't know how you will carry this, you will need to figure it out as she pointe to the boxes. I asked if she could please put the boxes in one of the red plastic bags and her answer was: those bags are for clothes only. I looked at the heavy clothes, my purse, my mom that is old, has Alzheimer and needed help and I realized that is no way that I could manage to make it to my car (from the lower level, all the way to the parking lot) without dropping everything 100 times. I asked again for one plastic bag considering that I could see them and I pointed to the employee the shelf behind her. She replied in a very rude tone that they are short on bags and she cannot give me one as they are for clothes only!!! My first impulse was to return everything but I knew my mom tried on clothes, loved them and I didn't want to penalize her. I got upset and I told Jan that, this is not a way how you treat a customer and requested to talk to a manager. She dialed the number and talked to somebody looking at me with a smirk on her face. I don't know what the supervisor asked but she replied "she purchase lots of last act". That remark made me feel low, like I was nobody. She got the permission to spare a bag and at my statement that she should not treat somebody that is a loyal Macy's client for many years , spends lots of money at Macy's which reflects on the current platinum status that I have, she replied: "Everybody is a platinum member this days". I got upset and asked to speak with the manager and she said while she was pointing : "go and look for the supervisor is...somewhere that way!!! "I could not believe it! I insisted and asked her to call the supervisor. The supervisor came and the associate started with "this lady does not understand". Yes, I do understand English as well as other languages, however; I do have an accent which made me finally realize why I was treated like this! I described to the supervisor the poor customer service that I received, asking her to explain also what was the statement related to "she purchased lots of last act"? Let me assure you that the smirk and superiority expression never left Jan's face. I told Mary- the supervisor, that I am expecting to be treated with respect and courtesy and I am considering closing my account, my "platinum account that everybody has one this days" and assured her that I will explain in detail the reason why I am closing it. I asked for her name and the associate's name and finally after multiple attempts I got her to write down the 2 names: Mary and Jan with no last name. At that point I was crying! I left, and as I was going out , the alarm started to beep as Miss Jan forgot to remove the security tag. That day, should have been a day of joy and celebration but turned into a nightmare.
I was a loyal customer for many years, except a little brake for couple of months, I spent lots of money at Macy's as it is my shopping destination for Christmas, birthdays, any days that I need to relax. I never felt this low and I was never treated this bad. Based on your answer I will determine if I will be closing the account and never shop at Macy's again.
I hate Macy’s no help they will not send my items went to the store 2 hours from my home
Purse with 1,500 was stolen in Macy's. Sandra manager notified. Told me she could not discuss security , asked to check the camera to see what thief took my purse off my 96 yr old mother's w/c The purse was covered Turned for a few seconds to check a piece of clothing and it was gone. Noticed 3 woman near. Manager Sandra not helpful and cold. I talked to a police officer and he asked me did they check the camera's I told him she would not discuss anything. The money was for our groceries and bills I was going to pay Thanks to the officer he stared the investigation. We are very good customers and found Nashua NH Macy's very poor. Sandra told me not to be hysterical I was calm but upset not yelling 3 witnesses and then my niece took over the call and she hung up on Lori. Please hire managers that do their job well. The manager was wrong in hanging up. My niece was calm and to the point. I want something done to find this thief. Your security should be better. The officer stated that it was hard to see in the back of the store because of all the merchandise. My mother could have been kidnapped with this kind of security. I want this situation to be taken seriously.
Sincerely,
Maureen Dorion
Lori Dorin
I shopped at South Park Mall today with friends. All the registers were not opened and the ones that were open had one sales associate. It is very irritating to go to three registers and have to wait. Your associates were great. They just didn't have enough help. I had to meet friend's for lunch and finally had to put my items back on the rack. You had a really great sale today. Stores are closing because people rather shop on line. I like to go and see what I'm buying. Customer Service is no longer in existence. This is a common problem at Macy's. I shop at Stow Kent Macy's, Stow, Ohio too. Same issues. You have to hunt for an opened register. Guess I'll have to become an on line shopper. Very sad.
Today December 4, 2018 at around 12:30pm, I went to the coat department at Macys Harald Square on 34th Street.
One of your sales person on the floor by the name Robert was very inattentive and did not care to assist me in the finding the size
I needed. The hangers had the wrong sizes and while trying on a small it was actually a X-small on the tag. First he asked me to go see the cashier and find out if the coat was in stock and it was in stock. When I went to him again, he gave me a song and dance that he couldn't get the coat because he had several other duties and the storage was at the other wing of Macys. He asked me to walk around for 30 minutes until he can run upstairs.The cashier heard this conversation and took it upon herself to go to the storage room and brought me the size small Guess coat. Meanwhile, Robert was still on the floor going around in circles not doing anything but talking to another associate and this female associate had ear plugs on talking with someone while being on the floor. What an incredible experience and it wasn't packed at the time I was there. Total laziness and arrogant !
PS: I didn't get the name of the cashier that helped me purchase my Guess coat but Kudos to her. She was very pleasant and helpful
I was in ur bedding dept and the person who's work there is the most disrespect person i came in contact with, he do not know his department or customer service or how to talk to people. He argued with me in front of people and his manager for 10 to 15 minutes yelling back and forward I'll just told the young lady i will call corporate. If this is what Macy's has come to in theses past year i will not be doing any more business with this company. The young man last name is Hooks.
Aloha, I tried to make an on-line order and was unable to. When I clicked on the "proceed to checkout" button, I came to a blank page with "Macy" on it and the star bag. I clicked on the star bag and was returned to the cart page. I refreshed the page and tried three other times, to no avail. I called customer service for on-line assistance. I was cut off twice by the agents, after providing my information over and over again. I was asked for the Bag ID #, which I assumed would allow the agent to see what I am purchasing long with the discounts and star rewards offered. My third attempt, after 43 minutes was also a failure. After repeating my name, account number, verification code and arguing over the price because the discount code which was offered to me on-line was not being approved via the agent. I was constantly put on hold for minutes at a time with no follow up to say, "I'm still checking, thank you for holding", nothing. I kept on having to ask if anyone was still on line. This third agent was unable to assist me, claiming errors he could not figure out. Beyond aggravation, while I was waiting for whomever I had been transferred to, I thought I just try again to see whether I could finish my on-line purchase. I clicked on "proceed to checkout" and the final checkout page appeared, miraculously!!! As I completed my on-line transaction, I was still on hold. When the person answered, he said he was one of the superiors and how could he help me. Seriously, the third agent didn't bother to inform him what was the issue for over 43 minutes. I was not going through all of that again. The reason why I didn't just hang up was because I wanted the opportunity to take the survey, the recording indicated I could take after being helped. I asked the fourth gent to put me onto the survey. He said I should have done that with the previous person and that he would try but wasn't sure he could. Basically, he hung up on me. That would be the third time. Listen, I have an excellent standing with Macys and I LOVE Macys. This will NOT deter me in any manner from continuing to shop with Macys. HOWEVER, when our corporations source out human services, training has to be of the utmost excellence. The language barrier is atrocious. My three attempts of acquiring assistance took more than an hour of repeating and repeating and repeating, sadly with no resolve except for being hung up on. Thankfully, whatever glitch was going on cleared up and I was able to make my purchase. As I mentioned, I love Macys. Our local store on Maui have the best sales people. They are extremely courteous and so helpful. I am greeted when entering and thanked when leaving. But, this is probably because of our culture. This is the way we are raised. To be respectful and treat everyone with Aloha. I think your customer outsourcing department needs to spend a lot more time training the employees from other countries.
I just recently received a new Macys American Express card and trying to place an order but will not take my security code number, I have been on the phone for 3 hrs trying to get resolved, I have been told the card is activated which I did when I received it I have used it in the store with no problem but will not let me use it on your site.I finally hung up because I was fed up with being transferred to agents and placing me on hold for ever.Would like to know why I can not use it online,I am very frustrated at this time.
Email Address lmcbpc12@cox.net
I visited the Cottman Ave location on 11/6/18 to exchange a bottle of perfume at the DIOR counter. Walking out of the store around 9:20pm got to my car and realized I forgot my receipt and address book on the counter. I came back to the door and knocked on the glass to get the guards attention. I asked him thru the glass if it would be possible for him or if he could call someone to bring me the items that I had left behind after only being out of the store for maybe 8 minutes. Connell the security guard rolled his eyes and proceeded to tell me he couldn't let anyone in the store after 9:30pm. I asked him to call someone from that department and a heavy set African American women came half way to the door and yelled she's going to have to come back tomorrow. The women put her nose in the air and walked off, and the security guard chuckled and walked away leaving me at the door looking stupid. As of this moment this situation has left a horrible taste in my mouth and inconvenienced me to make a second trip back to the store in two days. I understand if I was just coming to the store but I had just finished shopping and he saw me leave for this situation to go left fast.
Macy's over billed me by $100 gross plus taxes and after complaining to billing, they said they would only refund me the $100 on my next bill. I asked about the revised tax and they said I could calculate that but basically Macy's was not going to adjust the sales tax and would keep the difference. Not only is this fraudulent, they said they would not credit my account until next months billing so I would be charged interest on this incorrect billing for one month so they get extra interest and the keep the difference on the tax after they almost got away with over billing me $100 on the gross amount.
I asked for a billing supervisor after informing them this was not correct billing and they hung up on me. I called again and they hung up on me twice.
i will be cancelling my credit card account with them and filling a complaint with the better business bureau.
1ST I dealt with a faulty system which was having technical issues then to dealing with a rep from another country who cannot seems to understand my simple request of cancelling the order. customer rep haled me did not cancel my order within the 30 minute time frame. held me on the phone for over 50 minutes to tell me she can no longer cancel the order. this is dishonest and blatant robbery. I spoke with numerous reps totaling (6) and no one seems to know what to do and how to rectify the situation. I'm annoyed irritated and will no longer want to do business with a dishonest company. I need this to be rectified immediately!!!!!
I want to say that yesterday evening when I was at the Macy's location at Pentagon City browsing for men's athletic shoes, I looked for a salesman for assistance only find him busy with other customers. He did nothing to help me nor did call for another salesman to assist me, he just took his time waiting on the White and Asian customers that were there. When he was finally finished, he looked at me as though I were scum and filth and curtly said," that's not my area I will call someone" he pretended to call and left me standing in the middle of the floor looking like a fool. I feel as an African American male that I deserve the same customer as any White, Asian, or any other race. What upsets me that the salesman was also Black, it my opinion that that jerk has no business in any type of customer service!!! Thank You Anthony Biggs.
On Saturday 10/13/2018 around 3:05 pm I was at Willow Brook Mall in Houston,Texas I went into the ladies room and I slipped and fell hurting my right hip another customer was in there she must have went and reported it to the staff because they all showed up I talked to Betsy she took down my information and then this guy came in there they said they would make a incident report and someone would contact me. I have not heard from anyone and today is Monday 10/15/2018.
On 9-15-2018, at the Colma Ca, Serramonte Mall store we purchased a couch and had it charged to my Macys charge card to take advantage of the Labor Day sales event. At the time of the purchase, I needed a credit increase, Macy's ran my information and thus increased my credit. We continued with the purchase and set up the delivery of the furniture for 10-26-2018. On 9-17-2018, Macy's sent a letter informing me of the recent increase of credit for my account.
Fast forward to today, October 12, 2018. I get a phone call saying "that my charge to the Macy's account has been declined and I need to provide payment immediately or the order will be cancelled". After calling customer service and speaking first to the entry customer service representative, Oliver, he was unable to help other than to say that my Macy's account was closed due to inactivity. He then transferred me to another representative (name given incoherently) and she said that the account was closed and cannot be reopened, but I am welcome to apply for new credit with Macy's and if approved I will receive a 20% (maximum $100) voucher to use for purchases on the first 2 days the account is opened. When I asked when the account was closed, her response was "when you made the purchase on 9-15-2018, you were declined". I then asked "how could I be declined if Macy's increased my credit limit from $300 to $1800 on 9-15-2018?" She responded back again that your account was closed due to inactivity we closed the account on 9-27-2018...
So how is my account closed on 9-27-2018 for inactivity when I used this account to purchase a couch on 9-15-2018 and scheduled the delivery for 10-26-2018 ? And surprisingly, I was told that the sale from the original purchase is void, including the Labor Day discount that part of the sale, but I am eligible for a maximum $100 discount if I want to reapply for credit... And then you can purchase the couch at the ticketed price today.
My sales ticket number is/was 31842048.
Thank you,
Rich Pence
510-410-6489
PLEASE LOOK AT THE PICTUES BELOW OF THE GARBAGE THAT WAS SENT TO ME! I AM WAITING TO SEE HOW YOU GOING TO MAKE THIS RIGHT!
i ordered a pair of ZITAH5P BK RED WHT SIZE 8.5 BRAND OFF LINE THROUGH MACYS ON BRANCH AVENUE, MD, I PAID FULL PRICE $73.67 AND I RECEIVED THESE FLOOR SAMPLE WORN SHOES, WRINKLE WRAPPING, WITHOUT A NEW BAG ON EACH SHOE, DIRTY GREASY FINGERPRINTS ON TH TATTERED BOX AND I AM VERY OUT RAGED. THIS IS RIDICULOUS. MY SISTER THE EXACT SAME PAIR AND SIZE AND HER BOX IS BRAND NEW, INSIDE A PLASTIC BAG PER SHOE, PAPER WRAPPING NICE AND CRISP, AND I WAS SENT THIS GARBAGE. THE PERSON WHO SENT THESE SHOES NEED TO BE FIRED! AND ASHAMED OF HIS OR HERSELF!
WHAT ARE YOU GOING TO DO ABOUT THIS BECAUSE I WANT A BRAND NEW PAIR? I MADE PLANS TO WEAR MY NEW SHOES WITH MY OUT FIT FOR A SPECIAL OCASSION.
I am so unhappy with the way I was treated at the Macys at South Shore Plaza. I went in with a anne Jlein watch and a necklace and earrings that matched which was given to me as a birthday gift on August 5, 2018. I have never in my life returned anything in Macys I was told nothing can be done without a receipt and need 3 forms of proof it was bought. I said I am just looking to exchange and get something I like and the watch doesnt work. I wax so humilated with the way I was talked to and was told more than once need proof it was biyg
I ordered two dresses on line. These are summer dresses. I found out later that day the same dresses same size were 30% off at another store Ralph Lauren. When I called customer service to see if Macys would match the price I encountered a VERY Rude customer representative. I mentioned that I had agreed to participate in the survey after the conversation. She told me no you won't its not working today I then asked to speak to a supervisor , she put me on a endless hold . I then hung up.
I plan to return the dresses to the local store once I receive them and buy them at the other store. I am very disappointed with Macys. Retail is very competitive. Macy's needs to realize this kind of experience will only hurt their business
Karen Reyes
I purchased 2 pair of your brand of suede shoes last fall. Ones that you wear without socks. The inner sole on both pair tore loose. I have tried to glue them back. They keep on pulling loose. I love the comfort of the shoes, but iam very disappointed in the quality. Can you help me. My wife and I have been shopping at your company stores going back to J.L. Hudson
Thanks
Shel Sherman
I just purchased timberland shoes. They are TBOA19ZR. The cut of the shoe has a ridge inside the shoe. The leather is folded over the top of the shoe and creates a ridge. This ridge cuts into the back of the foot. The left shoe had a more pronounced ridge which obviously had the greater of the cuts. I did buy two other pairs of shoes which are Bar II shoes. Love them. Usually, I had a positive experience with Timberland shoes and boots. Thought I would make you aware of the problem. I am sure you will have other complaints on this shoe.
I called in to pay my bill and got into an argument with the supervisor because she was disrespectful so I cussed her out end result she got mad and closed my account. Macy's customer service is the worst stop using call centers in the Philippians. I'm so happy she closed my account Macy's just lost a great consumer.
was in Macy's Ridgedale, store (Minnetonka, Minnesota on Thursday, July 17th, 2018. Women's clothing. Late morning, early afternoon. I had made several purchases and had Macy's bags in my hands. I am 77 and was very hot and tired. I saw a dress I liked and asked a clerk where I could find it. She pointed in a direction and told me to go to the end of a passageway. The dress was made by j. jill (I think). Again, 77, hot and tired, I walked to end of passageway and didn't find what I was looking for. There were 2 clerks standing behind a counter doing nothing. I asked for the J. Jill wear. One of them actually sneered and replied in a manner only reserved for old ladies of no importance, "We don't have J. Jill. I didn't think further effort on my part would change anything so I left and went to the Grill for a nice lunch and great staff (I am happy to report) After that, I headed to Nordstrom's where I knew I would get help and perhaps find the dress I was looking for.
I have been a customer of Macys for many years. My experience was today 7/11/18, and this is not the first time I have
experienced this. In using the women's restroom, it was a horrible experience. It was filthy. Last April a friend and I
used the restroom, and there was not 1 roll of toilet paper there. Some of toilets were not flushed, in wiping down the
doors and counters looked like they cleaned it with dirty water. Isaw a cleaning person and complained but to no avail.
I have used a lot of restrooms and never have I seen anything like this. Its obvious that this restroom is not cleaned on
a daily basis. I am surprised nothing has been done. I try and go to Pennys or some other store because of this.
Somebody needs to get a cleaning person on a daily cleaning of this restroom. This is at Tuttle Crossing Mall in Dublin, Ohio. I would rate my experience as not even a 1
Chair was ordered on June 15. Delivery was scheduled on June 22. I contacted Macy's customer service today, June 26 since I have not received a chair and I was offered two options: cancel this order or reorder it and get it by July 10... I kept the order and I am hoping it will reach me by July 10.. which is almost 3.5 weeks later.
I have been a long time customer of Macys and I was not offered an apology or a credit for shipping! I find this unacceptable... I am very disappointed in how this was handled.
Thanks,
Jurgita
Macy's lost my payment and now make it seem as if the one not paying them. I have provided all the necessary paperwork to prove that I made my payment on time. I have been contact Macy's on 5/31, 6/1, 6/4, and now they are contacting me saying my account is behind. This is the second incident of this sort. At this point I no longer want to be a cardholder of Macys. I need this issue resolved expeditiously. I held Macy's to a higher standard I guess they are no better than Walmart.
I called to discuss a purchase that I made in the store 4/9/2017 and returned the item on 4/30/2017. I was unable to find the credit and called customer service. The first person helping me put me on hold to follow up with another department and disconnected me. I called back and got another person and she said she located the credit on my statement with a closing date of 6/22/2017. I asked for a copy of the statement and she said there is $13 charge. I find that totally ridiculous! That does not say much about being a valued platinum customer. I am certainly going to re-evaluate whether or not I want to continue using my Macy's card after all these years.
Every time I enter a Macy's store I am blasted with loud music.
When I take my complaint to customer service I am told that they have no control over the type of or volume of the music piped in and can do nothing about it. It makes me wonder about the purpose of such an environment. I can't help but think that most likely,someone, somewhere did" a study "that people buy more when music (and I use the term music loosely) is presented.
Shopping used to be a fun pleasant experience for me but now all the stores , yours included, have created such an obnoxious environment that all I want to do is get in and out as fast as I can.
I am writing this to let you know that this technique does not work for everyone when in fact it makes me buy less.
Product,Customer Service.(Darwim-Supv.)
too long to type,please contact me.973-235-0033
CALLED CUSTOMER SERVICE 4 DAYS AGO ,WAS PUT ON HOLD FOR 1 HOUR THEN DISCONNECTED, CALLED TODAY 2/13/18 AT 938 AM WAS PUT ON HOLD UNTIL I HUNG UP AT 11.45 AM. VERY UPSET WITH YOUR CUSTOMER SERVICE!!!!!!!!!
A foreign employee that barely spoke english signed me up for a credit card which i did not want. She wasted 45 minutes of my life and I didn't even bother going through with the purchase. I tried to call 2 of macy's customer service numbers and the automation just kept transferring me to MORE automated phones leading me to BS "enter your credit card number" which is irrelevant to my problem. I talked to no human over the phone and still have my problem unsolved. I talk with companies on the phone all the time and Macy's has to be the worst I've ever seen.
I was on the telephone for 1 hour 30 minutes being transferred from one invalid extension after another. Simply asked for women's clothing Ann Klein where I had just made a purchase, left with the wrong size. 22 miles away, no one could assist me in holding the correct size, which I knew was on the rack, until I could get back. NEVER GOT THROUGH TO ANYONE. ALL EXTENTIONS INVALID. Finally, the person in the office was very unconcern and said "only thing I can say is go back to the store." My account was opened in 1962.
No clerks except make up and they were standing around talking. Store has re modeled and taken the quality out of the store. I wanted to buy Ralph Lauren jeans for my husband. Register closed. Manager in suit saw me walking around looking for a place to pay for jeans NO CLERKS!!!!!!!!! Nordstrom and Von Maur have clerks and would shop there before I go to another Macy's!!!! O Stars!
I was on a Christmas shopping bus trip on Dec. 9 to Macy's State st. Chicago store. Our purchases were shipped to my home. A top I purchased had the security tags left on. We do have a Macy's any longer here in Bloomington, Normal, Il. I have tried calling, emailing, messaging on Facebook, I cannot get anyone to help me. I call the State St store and get shifted around to different extensions that no one answers. I talked to a manager, Teresa, who said she would have a return label sent to me so I could return the top to the store to have the tag removed then they would mail it back to me. She said she would follow up with me in a couple days, I never received a call nor a label. I have left numerous messages on Macy's State St. Facebook page, one response I received said I needed to email the team@macys.com. I did, no response. I have left no less than 4 message for the State St. Store manager by name of Kim Groth. No one has ever called me back. Please please I need someone to help me get this taken care of!! I feel at this point my top should be free!!
On Nov 18, 2017 i went to the First Colony Mall Macy’s store to return 6 sweaters that I purchased on 10/07/2017.
688-0045-3636 - Purchase
688-0459-1184 - Return
When I reached home, I noticed that I was only refunded for 5 sweaters instead of the 6 that I returned to the store.
All 6 sweaters were charter Club: Black, Blue, Grey, Green, Burgandy and Red.
Could you please let me know how I can go about receiving the refund for the item that was not included in my return receipt?
Thank you, Amanda
Too whom may concern , On October 9,20017 I called Macy to place an on line order that I had placed some items in hold box for about week ago. When I called on October 9,2007 I talk to sale person name Greg that was very rude and nasty. I advise him that I wanted to place order on my account with Macy an that another sale person advise me when I call to ask for 25 0/0 off the current order that was on hold for me, Mr. Greg was so rude that he talked to me like I was nobody an did not care how I felt about was he was talking too me. So i advise him that I will call back at later time and report him to his manger, he than just said that fine do what you have do. I so mad that i waited until next day call back to talk to manger an advise him what happen on October 9,20017.Manger was very nice an gave me 25 0/0 off order an gave me code for next time I place order I will get 25 0/0 per cent of my next purchase. I been working in customer service over 30 years and never received that type of service in my life. I have missed placed code he gave me due to fact if was so up sent with that sale person on Oct 9. I been customer with Macy's for over 28 years and never received that service before. I an truly thinking about closing my account an advise other how Macy's treat their customer. So I just want someone too check into this issue asap. I hope we will still be able to curry on business. My name is Clarence H Goodson an my number is 443-680-2366 . I want also thank you for your help with this issue.
I was given stores name and number to contact for an item my store did not cover
I called the Harold Square and it listed they had two items when I spoke to the person she said yes we have two but I will NOT look for it it is not realistic !!!!!!!
Great customer service!!! NOT
I have just about stopped shopping at Macy's because you are only promoting your brands that are made for Macy's I do not buy those brands. My friends all say the same PROBLEM we say tho each other Macy's has nothing I want all poor quality. I was told my a manager you were getting better brands for Fresno, Ca. Well where are they??? Calving Klein is ok . How about giving us some designer brands
I'm extremely unhappy with Macy's. You send me a birthday pass and last night I spoke to two representative from the Philippines trying to use it. Both would not honor the birthday pass and I asked them why not and both calls I was hang up on. I do not believe this is the way Macy's should treat their customers.
I am frustrated and disappointed. We ordered on thanksgiving evening 11/24/16 order number 1305910011, a silver Kitchenaid 5qt professional stand mixer (Kv25gox) in front of my mother in law for her one Christmas wish item she really wanted. It was one sale for $199.99 discounted down from originally over $400. She is the matriarch of our family and does all the cooking and baking every Sunday we get together for family meals including holidays. She's the best cook and baker ever and does so much if it is why she felt she needed a higher powered and tech mixer to make things easier on her prep, cook and bake times.
The online site while ordering wouldn't accept the 20% discount code as we tried multiple times for this item. So as to not miss out, we ordered it at the full sale price of $199.99 plus tax totaling $211.99. My mom in law was ecstatic! I received the email confirmation from macys.com and they deducted full payment from my mastercard. Two days later on Sat morning between 7:30 and 8:00 EST I decided to call Macy's to ask a rep for help about adding on the 20% discount to my already existing order because i had received in my email Friday and now Saturday, Macy's promos in my email of sales going on which again stated the 20% off of most online orders.
When i got the rep he stated he didn't see my order and it was cancelled! Surely this couldn't be true when i have email confirmation of my payment for this item! 15+ minutes later, with the rep constantly putting me on hold and saying nothing as he tried to figure things out I asked to speak to a manager and upon transferring me to that different department we were disconnected. I has to call back and the new rep said they did see my order but again it was cancelled because there weren't enough to fill the request. I asked for a manager because this still is not making sense...they took my money and sent a confirmation of my order, it's two days later.
All the other companies that also had this same exact item on sale for the same price such as target and best buy are also now sold out when I could have ordered from them to start off with and not be dealing with this nightmare! I asked this rep what compensated he could offer for my inconvenience and he offered $20 gift card but I told him this was unacceptable and I wanted a manger.
He put a specialist on the phone whom I was disappointed in how she handled this delicate matter. She explained there weren't enough of this item from Kitchenaid to fill my order, the computer shouldn't have accepted but did, she would refund the money, there's a back order on this item due in the 1st week of December and that I would have to keep calling Macys.con back to check on availability and she would put a note in my file to honor original sales price with the reflected 20% online discount on it.
I asked her why should I as the customer who's already placed a confirmed order, and Macys cancelled without notifying me, (if it wasn't for me calling this morning to see if a rep could help add on the 20% discount, I wouldn't have found out my order was cancelled), be the one calling calling and, hoping and guessing each day of the first week of December to see if an item I've already been promised is back in stock. She tells me she's too busy, it's too many other customers they have to answer calls for, what if she forgets or it goes to my voicemail when she calls then I would still have to call Macy's back anyways right.
I'm appalled at her lack of concern for my frustration. After asking her a few more time how she would guarantee thus item is coming in that week and that I would be one of the first to get one due to Macys error she still didn't make me feel reassured and said the best she could say is call Dec 5. Really Macy's? When i told here the rep that transferred me to here offered a $20 gift card for consolation she said she could not and he should not have, all she could do if I'm able to replace an order on the 5th or whenever they may or may not receive this back order is receive free expedited shipping guaranteeing it will come before Xmas..unacceptable.
So I'm writing now to see is there anyone else who can show some empathy and endure a call to me when the item becomes available again( if ever) so I'm not wasting my valuable time as a customer playing the guessing as to "did it arrive today" when clearly you guys should being calling me once you see on your end that it has arrived!! Also how do you not honor a gift card offer that one if your reps already offered? Macy's is not losing money by giving this gift card, which i felt was not enough, to show empathy to a customer and retain their business. Jessica said an email if the cancelled product was sent to me at 9:03.
I told her I hadn't seen it before I called and had no knowledge that I wasn't getting the product. Mind you this shows how long I've been on the phone with them arguing about this situation cause I originally called before 8am. What can be done to guarantee I get this item? No other companies now have it for me to rebuy it from them because I lost out on those options when I ordered from you. My email is elizabethkaye1@hotmail.com. Thanks for your time.
I spent 30 minutes on the phone with customer service trying to use my Macy's money. She did not understand what I was talking about. I don't know how many times I explained to her. She kept putting me on hold. She tried to place the order but still couldn't figure out the Macy's money. I ended up placing the order myself and using my Macy's charge I will go into the store and take care of the Macy's money myself. I am sorry to say this but you need to have English speaking agents. They are difficult to understand and have to spend too much time explaining. This has happened more than once. Spending 30 minutes is unacceptable especially with no resolve.
I bought Glenmore 320 three count 6-pic icing sheet set navy for $29.58, the worst set ever bought that bled thru to my mattress and pillows. It got into my nails and pajamas and turned everything purple. This is not a good set and should be discontinued. I tried to take it back but they need the wrapping it came in so I couldn't take it back, with the receipt. What a waste of time and money. Please don't buy.
I have furnished my entire house with Macy's furniture and although they claim to have great quality and service my experience has been the complete opposite. My mattress is not even 6 months old and it is already defected. I spoke to a supervisor who was very rude and was not helpful. Although this mattress is clearly defective on their part the most they can do is charge me to collect their poor quality mattress in order to swap it, and that was him trying to "help" me. To charge me for their poor quality products. I will no longer be purchasing anything from Macy's, you're better off shopping at a thrift shop.
Dear Macy's headquarters. I just received today, September 27, 2016, an advertising Clinique flyer with a gift offer. However, the Gift Offer is stated being valid Friday, September 23, 2016 through Monday, September 26, 2016 which is the weekend just past. Not sure how I'm supposed to take advantage of this offer if the mailer arrives late? Kind of disappointed I have missed this offer and in Macy's advertising department.
I love shopping at Macy's and using my star pass. Because of the new system whereby we cannot use our star pass down stairs at the clearance department made my shopping experience not encouraging. I think that system should be revised because not everyone can shop regular price items.
I have a gift card that is old and never used. I went to use it and was told that the card was invalid. I was told by sales rep it would need to get it re-issued. I went the the office and no one came to the door. I went back to the store and spoke to another sales rep and she suggested to call customer service. I did. Customer service rep said the number in the card is invalid and not in the system. So how can I get this card re-issued? Also the receipt is on wax paper and is fading. The irony is that Macy's gift cards don't expire. But I am yet to cash it and/or spend it because of all the run around that I've encountered.
It was suggested by an e-mail I sent to Macy's customer service that I contact customer service again about a removing an old credit card number that was attached to my account. Subsequently customer service deleted my current account and then kept me on the phone for almost an hour trying to get the information back in again. Turned it over to technical support which insisted I couldn't input in the information because my browser was at fault. I never asked them to cancel my card just to remove the old card number that they kept insisting was linked to my new number. I ended up cutting up my current card and now you have lost me as a customer after many, many years. I will never shop at Macy's ever again.
My bill was late in July and I asked as a courtesy that Macy take the late fee off the bill. They did, or so I thought. Now, I got a bill with a bunch of late fees and interest charges. My bill went from 90 bucks (for years) to 142. I love Macy's, but I am closing my credit card and will not be back. The amount of time that I have spent on the phone trying to figure this out is crazy. I keep getting a person that speaks another language and is very hard to understand. I am respectful and patient as she puts me on hold numerous times for over 30 minutes. I have been a Macy customer for years and I enjoy the store, but it is too stressful to deal with this anymore! It is a shame that you outsource your customer service lines to people that cannot help when you need it. So unfortunate.
The date of my visit was Sept 5, 2016 (Labor Day). I was shopping in the Women's Dept. on the lower level. As I had numerous items in My hands, I asked if I could Hang them on a rack until I went into a fitting room. Of course, they were understaffed, which caused the salesgirl to roll her eyes at me and give me attitude. I am handicapped(which I mentioned to her). So I went into the textile dept. and asked the saleswoman there to call a manager. The manager was Raul. I was disappointed that he was not helping his employees.
Okay, so then I went into the fitting rooms and it looked like a tornado had struck. The handicapped room had an Out of Order sign on it. I opened the door and it was piled high with clothing. I went to Raul and asked him if he had seen the fitting rooms( he had not) and then asked him if he knew the handicapped room was closed. He said that a child had an accident in there. I asked him, with all those clothes in there? Disgusting.
Then I went to the children's dept. and found two outfits but the check out line was 10 people deep ( I counted). Looked around for another register and came upon the same saleswoman when I asked for a manager, she approached me, and she asked if the manager helped me. She then went out of her way to ring my sales. Her name is Razi, a 18 year employee of Fields and Macy's, from the bedding dept. She is a gem.
All of this made me wonder if this is a store that Macy's is closing. I shop at the OakBrook store and they make me feel that they are glad I am shopping with them. The fitting rooms are never disaster zones. The salespeople approach me and ask if they can hold my clothes. Very sad that Woodfield has tarnished Field's reputation so badly.
I placed an order today and immediately got a "cancelled" notice. Order #: 1180633488. Order date: 01/28/2016. Something about fraud--so glad you are looking out for the consumer---however this has gapped every time i place an order. then i go through the 20 minute telephone hold--then you i have to listen to someone who can barely speak English and then the phone goes dead. If i actually do get to a person the standard mantra: "sorry sir, i can't divulge that information" and no--there is no one you can talk to--order cancelled.
I just want to throw money at you, but you do not have reasonably efficient customer sales process for placing orders. How you have manage to keep the doors open for more than a century is beyond belief--but hey--you all have nice parade! And i will bet you no one will respond to this complaint either.
I sent this to customersupport@macys.com: What "Document Center"? - I wasted precious time clicking the button above and then hunting around for some "important document". I followed your instructions: "•Sign in to your online account at https://www.macys.com/mymacyscard." [Nice typo, by the way.] Nothing to be found anywhere, in the Macy's account and the Department Stores National Bank (DSNB) website managed by Citibank, N.A. DSNB aka My Macy's Credit Card Account. Tell your marketing/customer retention department that I said Macy's sucks. Glad I paid off your predatory card, and I will keep it open just to help my excellent credit score.
Last week I received a call from Macys credit card services. The message light was lit on the answering machine but no message. I called the number back from caller id and when I heard someone answer Macys, I realized I forgot to pay $25.00. I called the 800 number and spoke to Kevin in India. He insisted that I give him my bank info so that a payment could be posted that day. I told him I would send it via online banking, but he couldn’t guarantee the late fee would be waived.
The whole transaction took over 15min. because of the language difference and his constant script reading. I then received 3 other calls that day and when I advised them that a payment had been given, I was advised it was pending. What did they want me to do. All this for $25.00 and I have never been late with a payment since 2004.
As soon as the remaining balance is paid, I’m closing the account. The coupons aren’t worth it. I should have just paid through online banking and taken my chanes on getting the late fee removed. Now when I call I contact the store and ask for a call center in the US!!
I have a gift card that is old and never used. I went to use it and was told that the card was invalid. I was told by sales rep it would need to get it re-issued. I went the the office and no one came to the door. I went back to the store and spoke to another sales rep and she suggested to call customer service. I did. Customer service rep said the number in the card is invalid and not in the system. So how can I get this card re-issued? Also the receipt is on wax paper and is fading. The irony is that Macy's gift cards don't expire. But I am yet to cash it and/or spend it because of all the run around that I've encountered.
My bill was late in July and I asked as a courtesy that Macy take the late fee off the bill. They did, or so I thought. Now, I got a bill with a bunch of late fees and interest charges. My bill went from 90 bucks (for years) to 142. I love Macy's, but I am closing my credit card and will not be back. The amount of time that I have spent on the phone trying to figure this out is crazy. I keep getting a person that speaks another language and is very hard to understand. I am respectful and patient as she puts me on hold numerous times for over 30 minutes. I have been a Macy customer for years and I enjoy the store, but it is too stressful to deal with this anymore! It is a shame that you outsource your customer service lines to people that cannot help when you need it. So unfortunate.
The Macy's 1800-511-3207 phone number rings 2x then hangs up, if you do get through it says hold on for the next avail. person after waiting 5 min it hangs up. I finally got through and the person said let me put you on hold to check out the problem and she never came back to the phone. I was put on hold for over 10 min and then the phone disconnected! Macy's customer service if beyond terrible. I was shopping in your store and they said my credit card expired but they could send me a new one I did not see that you gave me a new acct number so when my e bill came it said -47.00. I did not get a bill for the new credit card number and they want to charge me 27.00 late fee and 8.00 interest fee. If Macy's sends me a new card it should be connected to my expired card don't you think? I do not think I should be charge a late fee since I did not know you open a new account for me that I did not know about.
I have furnished my entire house with Macy's furniture and although they claim to have great quality and service my experience has been the complete opposite. My mattress is not even 6 months old and it is already defected. I spoke to a supervisor who was very rude and was not helpful. Although this mattress is clearly defective on their part the most they can do is charge me to collect their poor quality mattress in order to swap it, and that was him trying to "help" me. To charge me for their poor quality products. I will no longer be purchasing anything from Macy's, you're better off shopping at a thrift shop.
I submitted a rebate form to Macy's Rebate Center in May, 2016. I received notice that my rebate request had been received and processed. Then, NOTHING. I tracked the rebate and it said the rebate had been approved. I contacted the rebate center by phone and the agent was so hard to understand I finally had to hang up. I tried contacting the chat line on the internet and only got promises that the check would be sent. The most recent contact indicated the check was issued on May 26 and I would be receiving it in the form of a post card, but give it an additional 15 days to arrive.
When I asked the agent (Penson R,) who I could contact that monitors the rebate center, the agent said "not authorized the give that information". And then, Penson R. ended the chat/cut me off. How rude. Macy's should be ashamed of the awful service they provide issuing rebate checks. The amount is not very much and I think the delaying tactics are to make me forget about the rebate. I am determined to get some results just because the customer care Macy's offers is so dismal and dishonest.
On Sunday 11-29-29 at 3:30pm I was at the Macy's Plaza Bonita store in San Diego, CA. I was standing in line at the check stand with my daughter to purchase a sterling silver necklace finished jewelry and I was the 2nd customer in line. After the female Hispanic clerk rang up the order of the customer in front of me, the clerk walked away from the register and told me, "someone else will help you". She then walked away from the checkout area. I was VERY UPSET because I was standing in line for 15 min. No one else came to help us. I then turned around and saw a female clerk standing next to a register and I asked, Could you help us please? and the clerk replied, "Yes". I walked up towards her and put the necklace on the counter and the clerk turned towards another customer and started to help that customer!
I got UPSET AGAIN and told my daughter, Nobody wants to help us. I got so angry and told the clerks, you people are rude. At this point a female clerk said out loud sarcastically, "Have a nice day sir, ha ha!!" The clerks were all laughing at me and my daughter! I called the Macy's corporate office and then the store 10 min later and complained to the Assistant Mgr. Maricela and told her what happened and she said, she will addressed the problem. WOW I was Shocked! she should have addressed the problem immediately to prevent any other problems with customers! No wonder the employees are RUDE to customers.
I am living in Boucherville-Quebec-Canada. At the end of November 2014, I bought a blazer and pants from Macy's Vermont as a gift for somebody abroad. Giving it as a gift, surprisingly, the person realized that the security devices have not been removed!!! Bringing it back again to Canada, we tried to unlock it in different shops after showing the receipt but our attempts failed because the system is different! I tried to call Macy's customer service but they didn't help... What would we do now with this inconvenience and this unfortunate situation to give a Christmas present and take it back!!! Waiting for a solution and recompense concerning this displeasing event!!!
To whom it may concern: On September 17, my credit union mailed a check for $2148 on my behalf to Macy’s to pay down my credit card balance and till date the payment hasn’t been applied. The check cleared on 9/28/15. On October 2nd, I faxed a copy of the cancel check to 1-866-903-7463 and was told they never received the cancel check. I faxed another copy again today November 5, and called after 1 hour and I was still told that the fax wasn't received; I should wait another 2 business days.
Meanwhile, I am getting harassing phone calls from Macy's telling me that I have outstanding payment. I am frustrated. Every time I call Macy's customer support, they tell me to wait one to two billing cycle, it’s been almost 2 months. They payment wasn't returned by Macy's and yet the payment wasn't applied. I just hope that this negligence on your part will not be reflected on my credit report. Please, I implore you to help resolve this issue as quickly as possible as I keep getting calls from Macys indicating that I haven’t made any payment and I do not want this to affect my credit as a late payment. I have good paying record and will not want this issue to ruin that.
Two stores that are close to me no longer carry petite sportswear. Please put petite sportswear back in the Chesapeake Square Mall store and the Hampton Towne Center Store. I now have to drive to the Patrick Henry Mall store which is in an area that is very congested.
What was the reason for taking the petite dept. from those stores??? It is discriminating !
I enjoy shopping at Macy"s in Savannah. I don't shop often, but when I do, It so HOT upstairs, in the women's department. I refuse to try on the clothes there. I ask the sales person, about the air, they don't seem to know. I can shop any other store in the mall and it is so comfortable and cool. It should be like that in your store. PLEASE GET AIR CONDITIONING AT YOUR STORE!!! Someone is going to pass out. :{
I was at Macy's in citrus park mall in Tampa and I was looking for shoes for my mom and daughter for Valentine's Day and I was told by a employee that (we deal with people that have real money ) following that statement I left with my daughter. Just so you know I spend about 2000 every 2 weeks with Mac's and now I get insulted like this with my daughter I would rather take my money else where.
On October 15, 2011 I purchased $79 in clothing at a Macy’s store. I was asked if I’d like to get cash back by opening a Macys charge card (American Express) using it for my purchases. I agreed, and signed up for the card. Eight days later, before the ending of the billing cycle, I used my checking account to electronically pay my Macys bill in full. I thought that all was well. I made no further purchases with the card.
On January 16, 2012, out of curiosity, I went online to check my Macys account. It showed a balance due in an amount of over $300. I thought that, perhaps, someone had fraudulently used my card. I called Macys customer service. I was told that my card actually has two account numbers; one for purchases made at a Macys, and the other for purchases made outside of Macys.
I was told that, while my purchase was at a Macys, my payment was applied to the account for non-Macys purchases. Therefore, that account had been accruing late penalties and interest charges. The representative advised that he would remove the late penalties and charges (and advised that I then had a credit balance of $11). Again, I thought that all was well. Several days later, I received, in the mail, a letter from a collections agency, demanding that I pay a Macys bill of $300+. I called the collection agency, and explained what the Macys representative had told me. The representative advised that they would note their files. I asked if a negative report had been sent to the credit reporting agencies.
She said that it had. I had to demand that they reverse the negative report, and, after speaking to a supervisor, the representative said that the report would be reversed, and that it would take up to 30 days for the credit reporting agencies’ records to reflect that. Several days later, I received in the mail a letter confirming that Macys had sent a request to the “national credit reporting agencies” to remove the negative report. Again, I thought that all was well.
Last week, I received in the mail an offer to apply for a Mastercard account. As I plan to travel to Italy, and my only credit card, an American Express card, would not be accepted by most (European) vendors, I was glad to be able to have a credit card that, if I should need it, would be accepted. So I applied. I was rejected, and was told “the reason for the rejection will be mailed to you.”
So, two days ago, I checked my credit report. It shows “negative information,” from, you guessed it, MACYS. (I have never been late or missed any payments in my 60 years; I felt very shocked and distressed.) Today, I called Macys customer service. They said their records do not show the letter they sent to me in January (advising that the negative report would be removed). At first, I was given the same ol’ line: “we will send a letter to the national credit agencies within the next 7-10 days, and then it will take up to 30 days for them to remove the negative report. I asked to speak to a supervisor who said the same thing.
I got quite upset with her and demanded that someone personally take care of it NOW, that I have no confidence that “a letter” would be send, that they have damaged my excellent credit history, and that they owe it to me to closely and personally take care correcting all of their mistakes. The supervisor assured me that, this time, it will be taken care of. NOT going to think that all is well until I again check my credit report, in 30 days, and see that, finally, all is well. Keeping my fingers, toes, and eyes crossed.
If all is not well, I am going to have my attorney contact them. I will also contact Michael Finney, a consumer reporter for ABC News, Channel 7, in the San Francisco Bay Area, and have him investigate.
I ordered a king size down comforter. Because of the size, I had it gift wrapped for $10.00. The wrapping job was disgraceful and it will have to be re-wrapped. I would like a credit for this service which brings Macy's down a few pegs in my eyes. Will have a hard time shopping at Macy's again.
On 5/24/14 at Macy’s Fashion Valley San Diego I purchased clothing. The customer service staff asked my cousin—who came with us— to open a Macy’s card and put it on our purchase so we could get a discount. AND at the same time we paid cash $206.36 (total of our purchase after discount therefore in the Macy’s original receipt trans ID 544-0058-0062 dated 5/21/14 it showed my cousin's Macy’s Card while we actually paid $206.36 cash.
I purchased YM’s Levis for our son and the Macy’s customer service staff assured me that if I had got back to Australia and found that it was not his size, I needed to hold on to the original receipt and the YM’s Levis to be able to get an exchange or refund when my family/ I are in USA again.
On 3/18/2015 my daughter was in New York and took the original receipt and the YM’s levis jeans in the original condition to Macy’s Herald Square New York to exchange a larger size but the Macy’s staff refused to exchange but insisted to refund the cost back into the Macy’s card of my cousin despite the fact that my daughter told the Macy’s Herald Square New York’s staff that we paid cash on the date of purchase and also the Macy’s Card xxxxxx2120 of my cousin was cancelled. However, Macy’s Herald Square New York’s staff told my daughter to give our contact details and wait for Macy’s credit department to contact us.
Until today 5/4/2015 it has been over 2 month since my daughter has returned the YM’s levis jean in the original condition with the original receipt to Macy’s Herald Square New York, but I have not received any response nor a refund from Macy’s credit department. I tried to send several emails to Macy's customer services, but received no response whatsoever. This is absolutely unfair!!
I purchase a Phillips Norelco Aquatec razor and have never received my rebate. I had also purchased a Black and Decker coffe pot on another shopping trip. Both were purchased before Christmas 2014. I called the rebate center and finally got the rebate for the coffee pot on Friday. The person on the phone said it was put in the system wrong and had the wrong address. I ask about both rebates but only received the one for coffe pot. I have a Macy's Credit Card so you can verify the purchase of the razor. I sent both rebate offers on the same day. Please process my rebate for the razor and send asap. This is very inconvenient for me first calling and now sending this email. My address is 2733 South 140th East Ave, Tulsa, OK. 74134. Both were purchased at the Macy's at Woodland Hills Mall, Tulsa, OK
I have had a Macy's account for 2 years now. No problems, no late payments, nothing. I have been ill with the flu for the past five days while being four months pregnant with a 3 year old as well. I have my regular payments due on the 27th. Yesterday,the 30th of December, I received 10 phone calls from a Macy's Representative. No message left, and I failed to answer due to the fact that I had no clue who it was. I finally had my husband call to see who was blowing my phone up from 12 noon til 9pm. It was Macy's.
Then this morning at 9am another call from Macy's. I answer to a woman telling me my account is way past due and I need to make a payment immediately. REALLY? It is 4 days past due. Your calling my all day and night to let me know my account is 4 days past due. Not to mention the balance is only $80.00. Go call someone who hasn't paid their account in months not 4 days. So, furthermore, I will pay off my whopping $80.00 dollars and close my account, that is rediculous.
Several weeks ago I took my oldest granddaughter shopping for clothing. Checking out at the register the cashier asked if I’d like to apply for a credit card and receive a 20% discount on my purchase. After taking all of my information and making the application the cashier then informs me that only a portion my purchase would qualify for the discount. Surely I should have been told this in advance and then allowed to make the decision to apply or not. I was not happy abut this.
Again today I went to Macys to shop for clothing for my younger grandchildren. The cashier again asks if I would like to apply for a credit card and receive a 35% discount on my purchase. I told the cashier that I had just applied last week. She said it didn’t matter, I could apply again this week. I recounted the story about my last visit to Macys when I was promised a discount and did not receive my full discount on my entire purchase. She assured me this would not happen and that I would receive a full 35% discount off my entire purchase.
She rang up my purchase, typed in a my personal information and seemed to be having some type of problem. She cleared the register, reentered the information and again came up short of my 35% discount. She then told me I received a 20% discount on my purchase. I said “But you told me I would get a 35% discount.” She then told me that my card was denied so I could only get 20% off the purchase.
Well, Last time I heard a 35% discount is exactly that. Now if 15% of that discount is dependent upon approval of the credit card, I should be told that up front. I don’t know if this is a deceptive practice by Macys or if the cashier chose this on her own. I feel like I was deceived on both occasion and that I was cheated out of my discount. I am a loyal Macys customer. I believe in honesty and I expect your company to be honest with me. I am reassuring myself that you will find a way to rectify this situation. You are more than welcome to contact me.
My Macy’s credit card bill is due on May 26 but I paid my credit card bill online on May 25, 2013. I paid online using my debit card. I tried to make multiple payments but the system wouldn’t allow me to do so. I had to call and talk with a representative to process the second payment. Today I receive my bill in the mail for May which charged me a late fee. My payment for the month of May totalled 75.00. I called and spoke with Andrew Howell. I explained to him what was going on. He put me on hold and checked the system. He informed me that there was a technical problem with the system. My anger is no one took the time to notice this problem before my May bill was sent out to me. How was Andrew Howell able to find out the problem but no did, instead I receive a bill with late fees. Although Andrew Howell fixed the issue this issue could have been avoided way before this disturbing bill was sent to me.
To whom it may concern, i ordered two mail ordered dresses and was very disappointed with one because i needed my dress to wear right away and unfortunately i got it with the security pin on it, which i couldnt wear anymore to my event, my two dresses was very costly and i think something should be done for you guys mistake and for me not getting to wear the dress i really wanted to. now i have to make another trip to the store to have it taken off. this was a BIG COMPLAIN for me and i am very upset over the entire situation, i love shopping at macys and thats the reason why i went to order the dresses there. please see what you guys can do about this situation and that it doesnt happen again.
On 10/23/15 I tried for about an hour to place an order online but the website keep saying they were having technical difficulties (this is not the first time this has happened to me). I then proceeded to call customer service to place my order. After 46 minutes of answering repeated questions I was told to place my order online because the customer service rep was having difficulties ( that's what I did 46 minutes ago). I was very disappointed because I missed out on a few expensive sale items for my new home and was unable to check the status on some bedding that has been on back order for 2 months (I have spent well over 14,000 dollars on Macy's home decor). I have been a loyal Macy's customer for over 23 years. This was a huge disappointment to me having to write more Macy's complaints and I am currently reconsidering shopping for my new home at Macy's.
I am writing to complain about your Chicago store, most specifically the Water Tower Place, Michigan Avenue location (however the State Street Store is an veritable abomination, too). I blame Macy's, almost single-handedly, for the degradation of Michigan Avenue, once appropriately termed the "Magnificent Mile." Has top management failed to experience this store on weekends?
The blasting of hip-hop music, first floor, and the wild carnival atmosphere creates nothing more than a low-brow (dare I say "ghetto") magnate, drawing the most out-of-control, raucous, nasty-looking assortment of people. Is Macy's really shooting for the low, low end of the retail spectrum? What a pathetically sad turn of events for Chicago!
Everybody I know who lives in the neighborhood and shops in the area won't go near Macy's. You have successfully alienated us. The Water Tower Place Mall has been nicknamed "Trash Mall." How unfortunate for this city and for the community at large!
About a month ago i applied for a Macys card and i was denied. A week or so later i received a letter stating i was denied for an old delinquent account. So I decided to check my credit report to see if I had an account on there. Which nothing showed up for macys. Over the last three days I have contacted your company to figure out what’s going on and where this other account is coming from. I had no luck with no one in the credit department or in your general customer care. So today 4/8/15 I decided to do an online chat with your company for assistance. That got me nowhere. I do not feel that none of your agents were there to assist me, nor were they concerned about what my issue was. I am rebuilding my credit and if I have some account that I am unaware of I think your company should be able to assist me.
I purchase a Phillips Norelco Aquatec razor and have never received my rebate. I had also purchased a Black and Decker coffe pot on another shopping trip. Both were purchased before Christmas 2014. I called the rebate center and finally got the rebate for the coffee pot on Friday. The person on the phone said it was put in the system wrong and had the wrong address. I ask about both rebates but only received the one for coffe pot. I have a Macy's Credit Card so you can verify the purchase of the razor. I sent both rebate offers on the same day. Please process my rebate for the razor and send asap. This is very inconvenient for me first calling and now sending this email. My address is 2733 South 140th East Ave, Tulsa, OK. 74134. Both were purchased at the Macy's at Woodland Hills Mall, Tulsa, OK
I purchased a jacket from a Macy’s Department Store located at the Walden Galleria in Buffalo, NY. The employee did not remove the electronic plastic security tag from the jacket. Unfortunately, upon leaving the store, the alarm did not go off alerting me of this error. This was my first shopping experience at Macy’s as I am a resident of Toronto, Ontario Canada.
When I was departing later that evening, as I was organizing my purchases at the border, I noticed that the security tag was still present on the jacket. I drove to the nearest Macy’s location only to find it closed for the night. We do not have Macy’s Department Stores in Toronto so I would not be able to have the security tag removed elsewhere. At this point, I was left with no choice but to stay the night in Buffalo so that I could take care of this error the next business day.
As a result of this error on Macy’s part, I was forced to incur additional expenses by having to pay for accommodations, and also lost a days work due to the extended stay. As my first Macy’s shopping experience, I am very disappointed in the turn of events and the major inconvenience this situation has cost me. Your prompt reply regarding this matter would be greatly appreciated on my part.
I sent in all of the information, and made copies, and got this other rebate facility who Macy’s pawns their rebates to, said my info invalid, and canceled my rebate. Then, I called, and some guy said, oh this was an error, we will send your rebate. I purchased in Aug, with $50 rebate, still don’t have it. I agree, this sounds like a scam. They don’t grant any rebates, unless you call or complain, I am still waiting! I will never buy another product from Macy’s with a rebate attached to it. This is fraudulent in my book!
Beware b/c the Macy’s Rebate on macysrebates.com process feels a lot like a scam. At best, it is very annoying and time-wasting. Bought $300 KitchenAid mixer which was running promotion for $30 rebate & subscription to Food & Wine magazine. Sent in completed rebate form, copy of receipt, & original UPC code (cut out of heavyweight cardboard KitchenAid box), all within allotted time frame.
When checking rebate status, rec’d “Invalid UPC” message. Could not get a live person to answer customer svc line (877-829-8584); finally emailed them @ macysrebates@parago.com. They replied that “your UPC code is not valid but we will LET IT GO this time & send your $30 rebate”. I then scanned all documents to them to show evidence that I did in fact qualify for the rebate & did include the proper 12 digit UPC code.
No reply, so I called the # again & pressed “0” repeatedly until Ray answered saying my rebate was being processed at macysrebates.com & that the agent “had done a great job processing it”. I asked about the magazine subscription & he said they would be sending that too. A long drawn-out annoying process which should have been so much easier. Interestingly, Ray never told me that my UPC was wrong, nor did he request the “right” one.
My suggestion: buy from somewhere else, be very wary of rebates, & above all: MAKE COPIES OF EVERYTHING YOU SEND!!!!!!!!!! Without copies I would have had no evidence to gain what was rightfully mine.
Hello,
I am writing to file a formal complaint regarding an appalling experience I had at the Macy's location in Pleasanton Stoneridge mall on 4/13/2024 - Sunday. The behavior of the store manager, Abdul, was exceptionally unprofessional and left me feeling humiliated and disrespected as a customer.
The issue arose when I brought in a shirt I had purchased approximately two years ago from Macy's. While I had discovered the store security tag was still attached some time ago, I had postponed addressing it as it was around the time of my wedding. It got my attention recently as we were renovating our closet space. Being a long-time Macy's customer, I expected a helpful resolution to this simple problem.
Unfortunately, Abdul immediately dismissed my situation with a rude and unhelpful attitude. He refused to explore any options to assist me, including searching my purchase history. He further implied fault on my part, arguing that I should have brought the shirt back sooner to remove the tag. At no point did he acknowledge the store's responsibility for the unremoved tag or attempt to understand how it rendered an expensive item completely unusable.
My wife tried to reason with him calmly, explaining that the shirt was expensive and would remain unused due to the tag. His response was, "We can argue all day but nothing is going to change," and then he patronizingly walked away in the middle of our conversation. It's important to note that we were not argumentative in our tone or words – we were simply customers seeking help and resolution.
This situation was further exacerbated downstairs when, hoping to preempt a potentially embarrassing scene at the exit alarms. We approached a store lady and explained our situation to avoid the alarm and unfortunately she had to call for a store manager to assist, and to our disappointment, it was Abdul again. Abdul was visibly irritated that we had sought help, and shouted at the staff member, "I already told them to leave and we can't do anything!" His outburst was clearly directed towards us.
Abdul's conduct demonstrates a complete lack of customer service skills. I am deeply disappointed by this treatment and believe it reflects poorly on Macy's as a whole. No customer should be subjected to such disregard and disrespect.
I would sincerely appreciate it if Macy's would look into this matter and take appropriate action. While I understand the issue with the shirt may not be resolvable, Abdul's conduct cannot be excused. I hope Macy's will prioritize customer experience and professionalism.
Thank you for your attention to my complaint.
Sincerely,
Pradeep Krishnan
My daughter got a gold chain for Christmas from her grandmother. The chain broke three times between the December and February. I went to Macy’s at the Palisades Mall in Nanuet and it was a day past 90 days they refused to exchange it for another necklace. My daughter was planning on purchasing a necklace and adding money to the refund she would’ve gotten from the additional chain. The sales woman was lovely, but then she called for a manager. The manager came down and she was a young girl. She was extremely rude, very blunt, and acted like we were keeping her from something else she didn’t walk over the counter. She talked to me from across the counter and did not make iContact. She said I could pay to have a repaired , and if I knew the chain was gonna be a problem, I should’ve purchased the protection plan. Once again, she was very rude very short and very nasty not somebody that you would want representing such a reputable company so now we have the broken chain instead of giving Macy’s business, we will be going someplace else unfortunately, this girl is putting bad reputation on your business. I don’t remember her name it was Maria or something like that and when I asked her her name, she turned around and mumbled it. Thank you for your time.
A women Donna N on the third floor was rude to me and my kid. I talked to store manager ChristineT and she stood up for her. And said she would never do that. I am going on social media and telling everyone. This is wrong. Her fellow employees said she never gets in trouble and she does it all the time
Returned item, which was received by Macy's on 4/27/20. Macy's website indicated returned item was received on 4/27/20 and return would be credited to my Macy's credit card within 3-5 days. It as been 3 weeks and I have not received credit. I called the customer service phone number a few weeks ago, at which time the return was acknowledged and the customer service representative assured me the credit would be applied within 3-5 days of that call. It has not. It has now been 3 weeks since the return was received. I have been on hold with Macy's customer service for over one hour now. Very upset at this point. I am taking into consideration that the COVID-19 issue has delayed customer service response time, however, the web-site and the customer service person indicated my credit should have been applied long ago.
I purchased a sofa from Macy’s over 7 years ago, along with a worry no more warranty. I needed for my leather sofa to be fixed, however for some unknown reason your company denied me. No phone call and no one was even sent out to see the damage. Instead I had to settle for $108 voucher. I have been in the local Macy’s furniture store 5+ times hoping to find something that may strike my interest or at least be affordable to utilize this voucher. After spending over an hour in your store and being told multiple times I couldn’t use on certain items because they were accessories, I finally found a storage bench that would work perfect for my daughter and beautifully enough it was only $109. But when I went to check out I was told that I couldn’t purchase this item because it was a “take home” item. Not one to be delivered! WHAT? That doesn’t even make sense! You’d rather me have to pay for a delivery then just be able to purchase in store! There is absolutely NOTHING on the voucher that states this! I have reached out to customer service and even spoke to a manager and was told there is nothing they could do either...not even let me have a gift card instead of the voucher so I could buy this particular bench. SHAME on your company for deceiving your customers and not taking care of them. My couch should’ve been fixed and since I was duped then, you should at least let me use this voucher without these crazy stipulations. It would cost me the voucher amount just to ship something. What an awful experience and waste of time during the holiday season. I expect more from this company. I feel this is completely fraudulent! There is NOTHING on the voucher that says I can’t buy an item in store. Please step up and remedy this. Treat your customers as they are entitled! This has caused extreme frustration and time away from my family.
Macy's credit card system is not secure and when someone makes a fraudulent charge on your account, you are responsible. This happened to me on a card that was neither stolen or out of my site so it may have been an inside job. This happened twice at the same location over 1000 miles away from where I live. On the first occurrence, I reported the issue, got a new card and the charge was reversed. About a year later it happened again and they refused to credit my account. NOTE: I have never been to the store or traveled to that city. Closing my account and will never set foot in Macy's again. Consumers need to stay away from this company.
I purchased your (XL)Ralph Lauren multi color Polo boxer briefs and found them to be incorrect sized. Once I tried them on at home they were too tight and uncomfortable.
While shopping at Macy's yesterday(Walden Galleria Location), announcement was made about it being Gay Pride Month. Offensive is the only word and I would like administration to know that I will not support your store in the future.
I called Macy’s beginning of May because I was having difficulty signing into my on line account. Rep tried to sign me up for a American Express Card I said no. She asked me if I wanted to close my card I said no. I told her I wanted to keep my platinum card. I told her I just want help in finding out why sometimes I can sign in without problems & other times I can’t. Since I was finally able to sign in with current password I decided to just leave account as is. On 6/4 I tried to use my card only to discover that Macy’s canceled my account. I am a platinum card holder with rewards attached to card. I have paid my bills on time & have been in good standing. When I asked Macy’s to reinstate my card they told me they could not reinstate my card until they could figure out why an employee of Macy’s canceled it & that would take one to two billing cycles. In the mean time I can’t use my rewards because I don’t have a active Macy’s card & I’m missing out on all the sales & rewards. There is no reason why Macy’s can not re-issue or re-activate my Macy’s Platinum card with my rewards since I have my card in my possession & it is Macy’s error as I did not request my account be closed. I also think it’s odd that they can offer me a American Express card but they can’t re-activate my current card. Last by canceling my Macy’s credit card Macy’s action will affect my credit report. So I hope Macy’s will correct their error on my credit report. This is very poor customer service. I have had a Macy’s card for over 20 years & have been a good customer but apparently Macy’s puts no value on being a good customer. If your credit department can’t resolve this error in a timely fashion I wonder what other problem this department may be sitting on because they don’t have the skills to problem solve. Please pass my complaint onto some one in Macy’s who has problem solving skills & the authority to do something about my problem in a timely fashion.
Un Happy Customer
JoEllen M Lippitt
651-766-0743
2810 Hillscourte So
Roseville, MN 55113
Card ending in 0360
I just bought a pair of men's Levi 511 slim jeans (6/5/19)@11:01 am.I got home and noticed that the security button was still on my jeans!!!! I called the center city Macy store where I purchased the pants from they told me that I would have to bring them back to the store for removal...........what a bummer. This will cost me time and money to bring these jeans back. My question is.......can I get some kind of discount........it's not my fault but the store. And how long do I have to bring the pants back.
I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.
Diamond item# 807995543914 at the store was $400 and Memorial Day sale was $299. That is a difference of $100.
Another #631605027699 at the store $480 and Memorial Day sale was $449. A difference of $31.
I called the store the person cannot honored the Memorial Day price since she said sales are final. She said that is how they make business. I have been your customer along times and I really felt I was cheated by Macy since she didn’t explained it is on sale on that Memorial Day. Please honored the Memorial Day sale prices coz it is a lot of money to me. I really appreciated.
I spent $3,784.02 on new living furniture, which included the WNM Ultimate Plan. The package included a protection kit that should've been delivered with the furniture. The protection kit was not included with the furniture delivery. I have called Customer Service 4 -5 times and each time I was assured the kit would be mailed to me. I even drove across town to return to the Macys furniture store and escalated to the store manager, which once again, he assured me that the kit would be mailed. It's been several months and I am still chasing to get the kit we purchased.
Salescheck # 31288050
Please review and let me know how to proceed.
Thanks,
Doug
I haven’t received my thanks for sharing gift card.
Trying to find out why an order I placed was cancelled. No one can tell me. Customer service is useless.
I opened a credit card on December 31 2017 and bought 3 items totally approximately $70. Quite honestly I never thought about the purchase as I never received a bill. One month ago I received calls from a credit bureau saying that I owed $356. I had no idea what they were speaking about so initially told them that I was disputing the claim. I then called Macy's Customer Service number to try and jog my memory. I spoke with a very nice gal named Elizabeth (employee # 51657469) and she reminded me of what I purchased. She also stated that the bill(s) came back to Macy's as return to sender. Macy's had my correct address so I'm not sure why this happened. I spoke with the credit bureau and explained that I never received a bill and would certainly pay what I owed. That did not please them. We negotiated that I would pay $150. I did that as I have very good credit and wanted this settled. But this has been bothering me. I never received a bill. That was not my fault. I get a bill and I pay it. So my complaint is about the extra $80 this cost me. My address is 25 Whalers Point Rd. East Haven CT. Please respond. Thank you
I ordered a north face coat for a baby on 31 December 2018. I was informed it was shipped 3rd. Then the tracking number said it shipped to Tennessee on the 4th of January. I waited and waited but nothing came. It is now 27 April and the coat just arrived. I called the Macy’s customer service line today and was connected to a customer service representative to figure what happened. The rep I was transferred to was listening to very loud music and the people in the background was so noisy, I couldn’t hear what was going on. The rep did not immediately say anything but just picked up the phone. After a few seconds I said “hello” and she finally tried to introduce herself. All I heard was “Macy’s customer service” because her music was loud. I then told her the background noise was extremely loud. She turned it down a little and asked what she can help with me. I begin trying to explain the situation but the music was turned up loud again. After like 1 or 2 minutes she said she couldn’t hear me. I then, requested to speak to a manager. Instead of transferring me to a manager, she hung up the phone. I then called again to speak to a manager. I told the manager not only of my package but as well the behavior of an employee. She disregarded my comment about the employee and basically said I can either return the jacket and get a refund or just keep it. I advised her she would not be able to wear it next winter and I shouldn’t have to do anything since it was a huge error, not of my own doing. This is unacceptable because I have never received such poor customer service from Macy’s. I would like to continue doing business but this will need to be addressed first.
Early in April I called to receive a return label via mail for 2 items. (My order did not contain aforementioned item.) I was unable to print one at that time.
Spoke to some foreigner, obviously not located in the USA. I had requested a return label by MAIL. Since he misunderstood, he just sent one by e-mail. Therefore; I’m still unable to print a label and to return the items.
Today, April 25th 2019 I once again, I attempted to request a return label. Once again, my time was wasted explaining to another foreigner, stating I was unable to print a return label. He in turn, advised he would send a RETURN LABEL VIA
e-mail, within the hour. These responses are so exasperating!! I was FINALLY able to get across to him I wished to receive a label by MAIL. Was advised it would take 7-10 days to receive the aforementioned item.
I’m a frequent Macy’s customer. Understanding I am only one person, and it may not affect your bottom line, this service is finally the ‘straw that broke the camel’s back’!!
Unless Macy’s complaint and customer service departments are returned to this country, I will NEVER purchase from MACYS, EVER again!!
The service is despicable, and you have taken jobs to another country, away from the citizens who deserve decent jobs.
To find an employee in the stores is also a joke!!
Now I’m going to be shouting………… ALL BECAUSE YOUR BOTTOM LINE IS MORE IMPORTANT THAN THE HUMAN BEINGS WHO NEED WORK, and customers who purchase from you!! I understand you are able to use labor much cheaper elsewhere, but one day you won’t have customers wasting their time and money in Macy’s OR Bloomingdales.
Meanwhile, my credit card is accruing interest, due to lack of decent service.
One very unhappy customer!!
Dianne S Harris
diannewoody@yahoo.com
I paid $25 for Thanks for Sharing Membership in 2018; however, I have not received my gift card. I made many purchases during this time span. My family members and friends received theirs February 2019. My phone number is 9013532785
I ordered a purple mattress and platform from Macy's (11201 West 95th Street Overland Park, KS 66214, 913-888-4910) in February.
I was told by Ken, our salesman, that the platform could be used with a headboard.
I paid for Macy's delivery to set up the platform and mattress.
The person who assembled the frame certainly noticed our headboard right next to the platform he set up, however, never asked if we wanted for him to attach the brackets necessary for us to use the headboard. We trusted that he'd done so, by default.
I finally decided to attach our headboard to the platform this weekend and found that the platform lacked the hardware necessary to do so.
This was very upsetting.
I reached out to Macy's via phone (no answer after multiple attempts during business hours) and an email and have received no response.
I am appealing to you for advice.
Thanks,
Bonnie Pettis
P.S. Apparently, the attached png is what we are missing.
Im very upset with the terrible customer at the moreno valley california macys store .i had a very distressing encounter with a phychiotic and mentally deranged macys employee in tbe cosmetics dept . I wanted to purchase /replenish my cleansing items from Clinique . This employee Briana an african female told me to my face with no shame in her voice . CLINIQUE PRODUCTS CARRY RAT POISINING .I was in store sun 4 14 19 at around 1130 am.i asked to speak to a manager and was clearly denied by Briana .She also told me to fuck off shop somewhere else .She also spit on my purse .i felt extremly harrassed and violated
I have been having a problem redeeming a Macy's gift card for some time now. I received a $150 gift card for Christmas a couple of years ago. I first used it for a purchase in December of 2017 for $76.19, and then again on November 24, 2018 for $73.02 towards the purchase of a living room set (a sofa and love seat). I cancelled the living room set 6 days later, before it was ever delivered. I received many email and phone calls about taking delivery for the furniture after I cancelled the order. I spoke with numerous Macy's Customer representatives since then to have the value restored to the gift card. Each time I was assured that the problem was resolved, and each time I tried to use the card, I was unable to because of a $0 balance. I am very annoyed and frustrated with this whole issue and would like to have someone help me resolve it once and for all.
Sincerely,
Karen LaFarge
klfpluto@msn.com
(978) 380-6464
Gift Card Number 6511 8318 0769 375 CID 4295
furnitureandbedding@macys.com
Sun 11/25/2018 12:01 PM
Dear Karen Lafarge,
Thanks for selecting Macy’s for your home furnishing needs! We recognize you have many choices and are honored to have earned your business and your trust. We’ll provide you with the service and respect you deserve because you are a valued customer of Macy’s!
Below, we’ve provided all the important details you’ll need to prepare for your delivery as well as a purchase summary for your records.
If you’d like to browse frequently asked questions, please visit http://customerservice.macys.com/.
To review our policies, including return policies and fees, please visit http://www.macys.com/furniturepolicy.
=============ORDER INFORMATION=====================
Salescheck Number: 32456473
Reservation Date: 11/24/2018
Delivery Time Frame: 0:00
*Delivery Date: 12/8/2018
Total: $1166.25
=============DELIVERY INFORMATION===================
NEXT STEPS:
• Please review the address and phone numbers below. Let us know if we need to make any changes.
• Mark your calendar with your upcoming delivery on 12/8/2018.
• We’ll contact you three days before your delivery as a reminder and again the day before your delivery to confirm your time window. There’s no action needed on your part.
• If you need to reschedule your delivery, please visit www.macys.com/furnituredelivery immediately.
SHIPPING ADDRESS
KAREN LAFARGE
30 LAFAYETTE RD
IPSWICH,MA 01938
Primary Phone Number: (617) 501-2525
Secondary Phone Number: (978) 380-6464
Once again, we’d like to thank you for shopping with Macy’s. We hope you’ll enjoy your new purchase for many years to come!
Sincerely,
Macy’s Furniture & Bedding Customer Service
For any inquiries, click reply
Macy’s Furniture & Bedding Customer Service
For any inquiries, click reply
==============ITEM(S) PURCHASED========================
DESCRIPTION: SOFA, ASH DARK, ABBINGTON
PRICE: $399.00
DESCRIPTION: LVST, ASH DARK, ABBINGTON
PRICE: $389.00
DESCRIPTION: WNMKIT
PRICE: $1.00
DELIVERY FEE: $130.00
WORRYNOMORE PLAN: $198.00
SUBTOTAL: $1117.00
TAX 6.25% MA $49.25
TOTAL: $1166.25
DEPOSIT: $73.02
furnitureandbedding@macys.com
Fri 12/7/2018 10:17 AM
Dear KAREN LAFARGE,
This e-mail is to confirm that we have completed your request to cancel salescheck number 32456473.
We take pride in providing you with the best possible service and look forward to serving your future shopping needs. If we may be of any further assistance, please feel free to reply to this e-mail.
Sincerely,
Macy's Furniture & Bedding Customer Service
FBCSLQ
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