Contact Dyson Corporate

Had a vacuum fir a week. It died. They said it was the battery. Sent another battery. Still didn’t work. Dyson said send the whole thing back and they would send me a new vacuum. Did that. Got tracking number. Gave it to dyson 2 weeks later they sent another battery. So I have a battery and no vacuum. So it’s been 5 weeks now. Still no vacuum. Right now I’m on my 17th call to Dyson. EVERYONE says they will call you back. No one does

I placed an order for a hair dryer to be sent to my mom for her birthday. After placing the order and my card being charged/money held. I received an email stating my order did not go through. I called their customer service line. Spoke to 2 different support agents. Received a bunch of words and empty promises. I offered to be called to give a review each time but was never given the opportunity to rate them as they were aware it would not be a favorable one. Should not be allowed as they give false positive reviews this way. They seem to be a company built on poor service and questionable practices. I will not invest nor will I recommend them for anything in the future. Horrible business practice! Be careful they are worst then a teenager with excuses for poor behavior!

I purchased a Dyson V6 Slim Cordless Vacuum during Black Friday thru Walmart online store. I received a purchase confirmation within minutes after the purchase as well as an email telling me that the item would be ready for pickup at the store within the same day. The item was not available at the store when I went to pickup it up the following day. So I contacted customer service today (11/26) and chatted with attendant Maria M.

She assured everything was ok with my purchase and that my item would be ready for pickup today Saturday (11/26). As a surprise I received an email from Walmart saying that my purchase was cancelled. I once again contacted Walmart thru online chat and attendant Jose T told me that the item was cancelled because it was out of stock. I replied that this was unacceptable practice and that Walmart has sold me an item and delivered my item to another customer or to someone else. He offered me to buy a totally different item at a higher price as a compensation for their 'mistake'. I rejected the offer. he than proceeded as to offer me a 10% discount on any purchase at Walmart.

I told him that this was once again unacceptable and the the discount I had on my item was at 35%. I even mentioned that a very similar item is being offered at the online store and I would be more than pleased to buy the similar item at the same price I had purchased the original price. After waiting for almost an hour, attendant Jose came back with no solution and with a rather automatic answer as to say that the Dyson item was 'unfortunately' out of stock. I did not settle for such answer.

He than proceeded to forward our chat to supervisor Karen who had the same automatic answer as attendant Jose. She only added that it was not Walmart's fault because the item was being sold by a partner! What? I didn't by the item from any partner. I bought the item from Walmart. I have been escalated to attendant Whitley P. But no luck and the problem persists. This is clear consumer violation as well as false advertising as I understand. Stay away from Walmart.