Contact Orkin Corporate

The serviceman representing your company and who is the regular treatment official at 420 Adams Ave., Scranton, PA, 18510. Is a rude, unprofessional, and a very poor person for your company. In short, he came to my apartment and in so many words called me a liar, made negative comments and left. Today, I was visiting a friend in the same building she received a knock at her door, she asked who was there A voice was heard stating "I am maintance": My friend said I can't see your face, show it. I went out in the hall way and this orkin man was standing down at the next apartment. I asked him several questions, he refused to answer me?! My friend took the issue to the management down stairs. I briefly shared this experience my part. This oerson needs to be pulled directly on the carpet and his contact addressed accordingly. This man is not hired by HUD, Scranton Authority. He is misrepresenting them and a poor example of your compant, bottom line.

We made an appointment for 5-28-19 from 2 to 4, Robert Osborn never showed. When I made the appointment, I was asked if I wanted it 5-24-18. I told the person on the phone that that date was impossible, so we settle on 5-28. Robert Osborn called afterward anyway, to ask if he could come 5-24. We said NO. So 5-28 we waited and waited, no one came. When I called the office to inform them of the mishap, they didn't care. We called Orkin because it is a name we know. Now we know it is a name never to call again. And we will share this experience. Shame on you!!!!!
Chesapeake Beach, MD

We have been ORKIN customers since 2002, and have had service to our home, (which was a new build), every 3 months since then. We are planning to sell our home in the near future and build a smaller home. I called our local ORKIN service number in Amherst, NY (716-626-2490), and requested a short note from your company stating that, up to this point, our home has had no signs of insect or rodent activity. I just wanted a simple verification to show any prospective buyers. We just had our 3 month inspection last week. I was told that it is not the company policy to write such a note. My husband and I are mystified by this! The manager wanted to send out an inspector to check our home, which had just been inspected by our service representative! After being good customers for almost 18 years, we are offended!! I will add that we had been very happy with our service up to this point. I will think twice before employing ORKIN for our new home!!!

No response from the sales rep(Patrick Gleason) despite numerous e-mails. He also did not provide promised encasements for all our beds despite charging our credit card(which we can still dispute)for bedbug treatment. If I could do less than one star I would. After all these problems, the technicians did not show for our last scheduled appt, but denied we had that scheduled appt.. The next complaint will be sent to the BBB.

Elizabeth Pitzer

Recently, I had an annual inspection on my home and was advised that I needed new vents and a new Crawl Space Door due to mice in my crawl space. I signed a contract and the vents were installed on Monday, August 27. I noticed after the technician left that he missed 1 of the vents so I contacted the salesperson, Michael Markham to advise. The following day, a service person came to install the door and replace the vent. After he installed the door I noticed that the door was warped and there was a gap at the top that was big enough for a mouse to enter. I also complained about the quality of the plywood that was used and that there was only 1 latch when there was 2 on the picture the sales person showed me. At first he explained that the gap was not that big of a deal, but after I insisted that it was a problem, he put some material inside to cover the gap. After he left, I noticed in addition to the complaints I expressed to him the plywood was low quality and had a crack as well as spots where I could literally put my finger into. I left a voicemail message for Michael Markham, however, he did not return my call. The following day I sent an email, but still did not receive a response. Subsequently, I sent him a text message with picture of the crawl space door and asked him how would he like that door installed at his house. After leaving him another voicemail on Monday, September 3 in which I expressed my extreme dissatisfaction he returned my call, and apologized that he had been on vacation. Yesterday, the technical who installed the door came back to fix his work. I explained to him that I wanted new plywood, and he indicated that he would replace the wood. However, after the door was installed properly I indicated that I was not satisfied with the plywood he used, and that it appeared to be the same. He stated that "that's the way plywood came" and that he had no control over that. I am sending you pictures of the door the 1st time it was installed, and of the door that was installed yesterday. The last picture is the door the technician installed yesterday. I left a message for Michael yesterday indicating my unhappiness with the quality, but as of this date and time, I have not heard from him. I appreciate you taking the time to review my concerns, and would appreciate a response. I maybe contacted at 919/880-5048 or via email.

Thank you.

I called on june 30th at 7AM and was guaranteed a service dispatch between noon and 2PM. I accepted and at 2:30 no technician had arrived. I called back the branch office and they bridged a manger James on who was totally clueless. He kept saying to me to talk and I said I just wanted to know what happened to my dispatch...nothing but silence from James. I rearranged my schedule to be available between noon and 2 and then fin out they are telling me it was really 4pm..I couldn't make the 4pm time as I had to leave, therefore I cancelled dispatch and will go some where else...seems like Orkin has a hard time meeting commitments and I will never do business with them

Our restaurant was closed on every Monday.Orkin bill me for the service on 9/25/2017 which is Monday.I call the office about the bill they explain to me that they sprayed the outside .Which is a true lie ,no one is in the restaurant and no one sigh the paper.How can they bill me like that?

I am pretty frustrated. I have called, emailed, written snail mail, and texted, but have not received resolution from Orkin...and I still continue to receive a new invoice every month...and I havent received service since the end of last year, 2016. I received the latest bill today, showing me with a balance due of 390.18. I paid the invoices at the beginning of the year...until my previous tech was transferred to a different route. I didnt know this, and was not being contacted to meet the tech to service our church. This is in our agreement, since no one is at the church daily. The technician is to contact me to set a time and day each month to service the church. I havent received an service invoice and signed their agreement for most of the year...whenever the technician left that I had in December. I cant remember his name. I have gone way above and beyond with my due diligence in informing and trying to get this issue resolved, and on your end, the ball has continually been dropped. The last email I received stated that the church has been serviced outside all year, but I have never heard from a tech, have never received my statement on site, showing that the tech came by to treat the outside, and never have been contacted in any way...other than a bill that comes every month. I have requested credits to bring my account back in good standing, and actually, since I paid for what I havent received, I would like to have all of this years payments from when my tech from last year left...up to date...all payments this year. Then, I will consider remaining with Orkin, if this is done, and the tech starts calling or texting me to meet me. This month, he sent me an email saying he treated the church...which hasnt been done, to my knowledge...I still haven't been notified and met him there at the church. Today I saw silverfish and other bugs...Obviously, no treatment has been done. The rat bait stations are all messed up outside, the last time I looked...I am very frustrated...I feel I have received NO Customer Service. When I hired Orkin to tent the church, and to treat the church on an ongoing basis...they were excellent. We had no issues at all...but the last year has been a big change. I am speaking with other companies, and getting quotes. I am preparing to change companies. I would prefer to remain with Orkin, and have a great recommendation to offer other churches for their Pest Control, however, at this point...there is nothing positive to offer...but more of a DO NOT EVER USE ORKIN. Please pick up the ball, and help me to receive a satisfactory resolution for our church. I have said I gave them til the start of the month a few months now...but this is the final attempt.

Thank you for helping me,
Very Sincerely,
Pastor Franklin King
pastorfranklin@comcast.net

I was not satisfied from day one and I allowed the manager to come back. I cancelled the next visits and didnt ask for a refund. Cut my loses at that time. On November 23rd Orkin said they came to my house. I wasnt home said they put product on the outside of the house. Which if they did they could of only did half the house because the house next store they could not of got in the yard. They charged my card I never signed for anything and the problem was inside not out side. After calling and requesting a refund the sececretary said she had to tell her manager on Monday. Wednesday came no response I called back demanding a refund. Nothing was in the computer.

The secratary asked if I wanted to speak secratary manager I said yes. I waited on the phone a good 8 minutes only to hear oh he must of stepped out of the office to go to the bank. Well I want a refund no longer want to use this company. If I dont recieve a refund within the 5 to 7 business days the secretary says it will take then I am going to contact the attorney general and BBB in my state N.y. all I asked for was a refund and you have a money back guarantee.

If I have no resolution I will call the local news stations to have them investigate what we really paid for. I get a bill you said you put stuff on the outside yet my neighbor will testify that they never entered her yard and I originally asked for treatment in my house. I believe I can search online and find other customers this has happened to. So now that I work durning your business hours I am unsure that the manager will not resolve this. Unsatisfied customer.

The representative that quoted me a rate lied to me to get my service. I was clear to her that I wanted quarterly treatment, but to my surprise, on the contract as I was reviewing it, it was for bimonthly. I was very clear to the representative that I wanted a treatment every 3 months and we went back and forth with this. She tried to force bimonthly down my throat. I told her I wanted quarterly. But she input what she wanted me to have into the system.

That is very poor customer service. You don't LIE to people to get their business.i don't know if the sales representatives work on commission or what, but what she did was unacceptable. She quoted me quarterly at $77. But when I called Orkin to inform report this, the rep stated that if I wanted quarterly service, it would be $104 a month.

I let this lady know that this was not what was quoted to me; that I was quoted $77 every quarter and that's what I'm going to pay. I'm not going to sit by and allow this company to lie to me and take my hard earn money. Please orientate your employees on good work ethics. No one likes to be lied to. And you are not going to keep my service if this is not corrected. The representative that I reported this too said she would have the voice recording pulled and have it reviewed And I told her to please.

And I'm asking for corporate to please follow up because this was not right on any level and I want this matter resolved, and this employee addressed for her under handed practice. Who knows how many people she has done this to. And this is the face of Orkin.