Contact Epson Corporate

two Projectors not functioning

I'm tired of your ink baloney! Since this cofid19 started, my local office stoes never have your ink in stock!! I was forced to buy some no brand cartridge, and all I get is nasty messages from you on the printer! It's been 45 minutes printing, turning the printer off and on, for TWO PAGES.
And at that the colors are all off. Never buying an epson priter again.

I wrote the following to the Printer Support email yesterday. I did not receive a reply.

COMPLAINT:
Yesterday Feb 5 at about 10:00 I called and was answered by Austin concerning a problem with installing a used XP420. Austin asked permission to access my computer and took steps to do so. He then told me I would have to wait for a tech call back, which never came, but eventually I called back and got John. John immediately went into a whole list of problems concerning the security of my computer. I did not understand what he was talking about and he got me very upset. I declined what ever he was offering because I did not trust him. I did not give permission for him to examine my ip addy connections!
I contacted a local tech at my own expense and we determined that it was unlikely that I had been hacked. The xp420 now worked OK.
HOWEVER, This AM a small screen has appeared on my desktop "CustomerCare-VSK RELIANCE AAKA" and is flashing "waiting for tech." It also lists connections with Austins name made yesterday. Yesterday I clicked "Revoke all Permissions" and the screen disappeared, however, today it does not respond. Is this the kind of service I should expect on EPSON products? Are you running a Bait and Switch scam? I expect to be compensated for my trouble and expense and I want this screen off my desk top. I expect to be contacted by a supervisor and not Austin or John.

NOTE: I was later able to quit VSK RELIANCE AAKA, but today on starting my computer it appeared again.

ET-2750 multi-purpose printers are junk. Had 2 and both were irreparable in about 15 months...in other words engineered, in all likelihood, to fail after the one year warranty expires. Calling their illiterates in the Filipino call center is 4 or 5 hours one will never get back...completely useless and border on unintelligible. I am buying 15 desktop printers for my employees that need them. Epson made sure I will buy HP. BTW, this junky machine is made in the Philippines! Loose parts that detached from interior of the machine and are now lying, loose, in the bottom of the machine. Craftsmanship!

Reporting an Epson WF - 2510 which has only lasted 6 months.

Service Agent hung up on me.

Not impressed

Have owned a Epson R900 Stylus for years. Printed tons of photos and graphics. Decided to upgrade to a large format and purchased a WF-7720 on Mar 1 2019. Spent a few days setting it up to WiFi and once up kept getting print errors. This to was resolved. Game on until I tried printing photographs. Printed about 10 photos, only 1 B&W which came out truly B&W with no tones. In April went to print more photos, this time about 20.
One color print came out with black ink dripping off it. And had to stop and buy a whole set of Color. Today I will need to purchase the Black cartridge. The B&W docs - maybe 50 printed in 30 days. Seriously - expectation was give or take 200 color prints and at least a 1000 B&W. Talk about false advertising. The sad part is the Epson R900 printed flawlessly and the ink lasted a lot longer. Please explain yourself or I am returning the WF-7720

I have always had an HP printer but decided to try the EPSON. Everytime I purchase ink I have problems. I just purchased the EPSON 220 bar code 1034391578, I replaced all my cartridges and only printed out plain paper. Then I got lot ink replace ink now. I pulled them out and shook them. The only one I could hear ink move in was the yellow. I took it back to WalMart and they would not help me because they were open. I then purchased just the black ink bar code 1034391577 and printed out plain paper. Out of the two cartridges I could only hear the ink move in one. I just recently purchased my printer and overall I am very dis satisfied. Not sure what is going on. The ink that came with it when I purchased the printer from Office Depot worked fine.

I have cleaned the nozzle, cleaned the head, several times and nothing seems to help. What should I do? Can you offer me help or do I chalk it up as a lem and get something else?

I am using different ink cartridges so how do I get it to stop reminding me that I am not using epson ink I am saving close to 300.00 dollar a year

I understand that I might need to buy another printer and I know its not going to be any one your associated with very bad to try and scare me into using your ink so kiss my %^%$^^&

I purchased an Epson WF-2750 for my small business and it is going in the garbage. Using the word workforce in the naming of this printer was very misleading. I have spent more money on ink then I have on the printer, which is only 3 months old. The projected printing capabilities listed on the printer are completely inaccurate and definitely misleading. If the truth were put on that box I would have never purchased it. I will be going back to a brand that has integrity in their advertising. I will be buying a printer that has some economical benefits instead of buying ink with little to no ink in it, I will go with a brand that gives you what you pay for. I will be filing this complaint with every social media platform that I can in order to stop another business from making the same mistake that i did.

Jody Kampf
Prime Solutions RV & Coach Service
574-326-3995

How about no stars? No e-mail confirmation on on-line orders? No sympathetic responses to phone call to fake names, Harry, J.D.. Like it's business as usual. I will buy my cartridges at Staples until my product craps out. I will NEVER purchase another EPSON component again. But, it appears to be the corporate climate that encourages employees to behave like that. Horrible experience.
Bill

Bought this scanner 06/06/18. Could not get it to power up, even with new batteries. Returned the canner on 06/07/28 for a refund but they were out of stock and said it would be a week until next shipment. They said the machine would probably not be on sell and to order online. The scanner I bought at Staples included the accessories. On line the price was the same, $119.99 before taxes but the were accessories were extra plus shipping. The $50.00 sale price is therefore eradicated.

I'm a most disgruntled customer.

I have been trying to purchase a replacement lamp for my 3500 projector for approximately 7 months. The lamp (ELPLP85) is always out of stock. I have made contact with Epson by phone, filled out a survey by email (no response by Epson). Today when I got home I had a email from Epson that the ELPLP85 was now in stock, I went to the Epson website to order and the lamp and once again it was showing out of stock. I had attempted to purchase the lamp on 02/23/18 and Epson cancelled the order no reason given. Why doesn't Epson carry their own lamps for the projectors that they sell? I can go to any electronics store and find the 3500 for sell. These new projectors have factory lamps so why are none available to persons that have already purchased the projectors? I now have a $1600.00 paper weight due to the fact that I can not get a replacement lamp. Not only is this not fair, it's not right. At one point I was advised by an Epson rep to try a replacement lamp from Amazon, I tried three different lamps and all were defects. I currently have the original lamp in the projector and it is showing 4683 hours so I don't think it will last much longer. I also have a Epson 8530 that I need a lamp for.

My complaint is too multifaceted to write down completely because I have written bits and pieces of it already to your e-mail address and via your live chat platform, also on the phone. Service has been discontinuous with respect to these various communications. Each contact has required reviewing previous contacts, and in each case, the previous history could not be understood by the new contact person. Even a phone reference number was linked to somebody not me.

The gist: I bought a $600 Epson Stylus Photo R2000 printer about a year ago, N4FY128647. It printed about a hundred pages of photos, then failed. All nozzles clogged, will not unclog. Epson personnel say it needs service and provides approved service centers, but those service centers say either that they won't service the printer or that it cannot be saved; one approved Epson service center told me Epson itself cannot be saved and that I should throw the printer away like all Epson printers. (You APPROVE these people? They are your FRIENDS?)

Your people keep asking me the same questions over and over. They seem to be warranty conscious even though I am not trying to secure warranty service, just service period. Even though their search of the serial number indicates "do not honor" the warranty, they still keep asking me about the warranty and for proof of purchase. I tell them I bought the printer directly from Amazon (not an affiliate seller) and do not have proof of purchase. They tell me I should have bought from an approved Epson dealership since Amazon apparently bought the printer through illegitimate channels (which is why it never had an original warranty, which I did not know; also I have never had trouble with Amazon and do not believe they are that shoddy).

Lately I have been on a back and forth e-mail with Epson, but their latest response tells me that I am not sending from the same e-mail address that I used earlier; therefore, they say, I need to start the whole process over from yet another website. I am using the only e-mail address I have, so what they say is false. They also ask me if I am the "owner of the incident," which is annoying.

I have invited Epson to simply tell me if they think I have used up the life of the printer this quickly with so little printing. I wish they would say this if it's true, but they won't say it. Instead they keep talking about getting service somehow, and they keep asking about the warranty and proof of purchase. One writer said that the reason the printer failed may be precisely because it was new and I only printed about 100 pages in a year. That seems fairly consistent with the concept "blaming the victim."

Naturally I have gone looking for others with similar Epson experiences, and I have found them. Nozzles do not last very long, and they can't be replaced easily, and when they are replaced, they cost more than a new printer. Yet nobody at your company will tell me this. It seems to me that if I have used up the life of this printer, someone on your end should have the nerve to tell me outright.

And why when I am e-mailing back and forth to your company, do suddenly receive a message telling me we can't continue and that I must start all over on a new website? This is why I do not trust this complaint page either and suspect I am wasting my time. I believe I have been messed with and dismissed without acknowledgement.

I am the account holder. I spoke regarding a return of an opened ink cartridge packet worth £39.98 + VAT. They said one is Luke Evans & the other Luke smith. Both sounded very much alike. I doubt very much if it is the same person. A/c no: 1006728705 in my husband's name.

Product was ordered on 19/20th received email. The delivery was by the 26th or 27th of October also please take into account the weekend in between. Today, the 25th November I asked for a refund for the unopened pack. First he said if within 90 days. Then asking me to fish out all orders made etc. I said I have ordered a new Epson XP 345 now can I even return this & instead of getting money back I buy the product I need for the new printer. He was making it so impossible.

Saying one is Luke Evans who started the racist discrimination knowing and hearing my voice and the other as Luke smith continuing it. The goods were not received before the 25th of October any way.
I pleaded please as a sister in Christ even act reasonably & rationally. No tough attitude & tone. Every time hold on 2 sec 2 sec & making it impossible.i suffer from severe anxiety & other ailments i felt ill & could not even continue. Who ever looking sat this complaint please act rationally. It was a racist attack. I don't want others to experience same.

I am a snowbird, spending my summers in Washington, and winters in Palm Springs. Rather than travel with my printer, I bought two Epson XP-420p printers, one for each location. I bought one in fall 2015, and the other in spring 2016. When I left Palm Springs in March 2016, I stored that new printer in a temperature controlled storage facility. I have returned to the desert November 1st, , and set up my computer and printer. The printer would not print in black...I ran all the diagnostics, cleaning, and aligning...still the black would not print. I then bought a new black cartridge. That did not fix the problem either.

I ended up throwing the printer out, and have bought your new XP-430p, giving your company a second chance. However, I would like you to credit me the cost of that new printer. I have registered the new printer, and I am sure you can find that registration information. I paid 59.99 plus tax for it. I hope the problems with your XP-420p have been fixed, and the new XP-430p will not have the same defect. While I thought their printer price/quality performance was great.

Earlier today i bought the epson xp235 all in one printer. I followed the instructions to the letter. Having set it up as instructed i was very disappointed in the printed page where almost every other line was unreadable. I performed a nozzle check and found the heads needed cleaning.After the head cleaning i did another nozzle check and found that the heads needed cleaning.

In fact it is approximately six hours ago that I set up the printer and as yet it has not printed 1 page any where near acceptable. The status monitor is now showing that the black cartridge is virtually empty. And still it will not print properly. I hope you can resolve this problem as I don't expect to buy a printer and have to change the cartridges before i have even printed one page.I look forward to your prompt reply.

The new automated response system is terrible. The old one was bad enough, but this one will not let you hit 0 for a representative or bypass its foolish questions. Epson business customers should have the ability to contact an account representative to deal with their issues without having to talk to machines to fix my printer. If I could have rated their support a zero, I would have.

I asked for a price match on a Epson printer and new PC I bought on 4/14/16, receipt # (0589-068-4566-041416) at best buy #589 and it is now $100.00 less and I was denied because I was not a good enough customer even though every time I have talked to employees of best buy whether on the phone or in store, I am told that I am a great, preferred or valued customer. With all of the business I have had with you company I am now told I can not get the price rebate due to I am only a standard customer. Well I thought with my purchases and on time payments over the years I have been a card member I thought I might get the respect and price that someone who may be a first time customer. It seems that I am about $300.00 away of being that customer who gets this rebate.

I would have no problem if that was the way it was for everyone but obviously my loyalty does not matter to your corporation. It seems that I have been wrong putting my trust in your corporation and should start shopping in other markets for products than putting my trust in yours. I am very disgruntled that I have been denied this rebate and respect I feel a preferred customer should get and need to look elsewhere for my future purchases. It is a shame that I will need to do my purchasing at other outlets.

Our organization is currently at a standstill, as our second Epson Printer is not functioning. We purchased the second Epson Printer and we are experiencing problems with it. The first Epson Workforce Pro WF 4540, had a cracked rotor and Epson was generous enough to send a gift card to replace it. We ordered another Epson WF4630, and it has only been 6 months since the purchase. It does not print. I purchased new cartridges thinking maybe that would reverse the issue. It did not.

I have been on and off the phone with claims at Epson, and I am still waiting for Shipping labels to return the second printer. I was told they would be in my email the same day - no label yet. I am on the phone as I send this complaint and I have been issued a new ref. number!!! Our printer is packed and waiting for the shipping labels, We are trying to understand why so much red tape. Our warrant is good for another two years! Please help. We would like a refund, instead of another. Epson computer. My reference numbers are 16022400264 the last one I just received is 160405006419, and I've been on the line for 26:10 minutes!

I recently purchased a new Lenovo computer and installed my Epson Stylus SX 115 software onto it. All was fine until the black ink ran out. To make sure that the printer was entirely compatible with the new computer I decided to upgrade the driver before I replaced the black ink. I always use compatible inks, because Epson inks are so extortionately expensive, and have never had any problems with them. Accordingly, after I had installed the new driver, I replaced the black with a compatible ink.

When I next went to print I received a message telling me that the black I had installed was not a genuine Epson ink and, after various other caveats, it asked me if I wished to continue anyway. I clicked the continue button and was then taken to a screen that said that the ink cartridge ‘cannot be recognised’, and it showed a big cross over the black cartridge symbol. Since when I have been unable to print anything.
There has recently been a considerable number of complaints in the press about the practice of printer manufacturers refusing to recognize third-party inks when the firmware is updated over the internet. Only this month Which magazine has an article about it which tells me that such practices are against my consumer rights because I am entitled to use whichever inks I choose with my printer.

I therefore request that Epson immediately tell me how to resolve this problem so that I can get my printer working again with third-party inks. I am copying this to Which magazine, as they are asking to hear from people like me who have had such problems.

I would give negative stars if I could. Here is my complaint to Epson corporate executives. They need to know. As soon as I bought the Epson All-in-One printer last year the scanner wouldn't work. Technical support at Epson was a joke - at one point he actually said for me to change the paper. It was the most bizarre experiences I've ever had. Now the printer won't let me print a document because I'm out of YELLOW ink; changing the preferences to black/greyscale doesn't help. I research online tells me I have more problems to come - I am going to have to buy Epson ink because they have installed some kind of sensors that will reject other more affordable ink. I don't know if I've ever been more disgusted with a company...well aside from Charter. It's too late for me to get my money back and I can't find anywhere to email Epson directly about filing a complaint. That's how I found you. Thanks. I hope this will save someone else from going anywhere near an Epson product.

I have a new Epson XP-820 printer. After more than an hour with tech support the truth emerged. the printer cannot print 3X 5 index cards-- only 3.5 x 5 cards. i have never had a printer that could not print index cards. Shouldn't their be a warning on the box or some kind of message from the corporate offices that this is not working? Seems like a horrible product to me and one that will see more customer complaints in the future.

Got a message on my 1-year old Epson XP800 that it would not recognize the 273XL PBK (black, extra capacity) ink cartridge. I've read that Epson now has a chip so that it will only accept Epson cartridges. Since I only use new Epson cartridges, not a problem. I'd estimate that cartridge had been in the printer only a month and had limited use. I had replaced the previous cartridge which I assume was not near empty for the same notification. The machine will NOT print anything if it does not recognize the cartridge. Now, I'm going to buy my cartridges directly from Epson and, when this notification comes up again, I'll return it as a failed cartridge. Perhaps I'll never have to buy another (I will NOT send a cartridge that simply shows that it's empty). This sucks!