Acura Customer Service
Rated 1.38 of 5 Stars
Based on 16 Complaints

Contact Acura Corporate

Toll free phone number: 800-382-2238

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Acura Contact Information

Report complaints to corporate and get satisfaction

  • Acura headquarters address

    • Honda Motor Company, Ltd.
    • Torrance
    • CA 90501-2746
    • United States
  • Company website

  • 1-800 phone number

    800-382-2238
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Acura Complaints

Browse more than 16 reviews submitted so far

20

Several costly repairs at a tremendous amount of expense with poor quality resulting in additional need for repairs.
second opinions at certified acura dealerships identified mechanical errors and initiated repairs at additional expense. The general manager at the Acura of Limerick erroneously stated that the latest damages were discussed when contacted by client relations. This has been an egregious experience as well as expensive. In the end, a non operational vehicle is the final result.

20

There is an Airbag on my 2008 Acura. I have spent hours on the phone trying to get this set up. I have talked to four different people. No one communicates with anyone else and each time I have to give them my VIN number, my phone number, my name, my address, my zip code—all in the same day. Also when I make the initial call to Acura, the automated system asks for my VIN number then gives me my phone number. When I try to proceed it says that that phone number is not associated with that VIN number. What a joke. I have had three case managers within one day and get put on hold for long periods of time when they try to figure out what the previous one did. I finally was given as my case manager Melissa, who is apparently the expert for the Acura Airbag recall. I don’t understand that how, when they have my VIN number, they didn’t put me in contact with Melissa right away. Again there seems to be no logic to the way this whole thing is set up. Everyone was very apologetic. I believe there is a problem with the way the whole Recall thing is set up. Another problem that I had was that I was told the nearest Acura Service Center was 221 Miles away based on my zip code. I live in Fargo (actually Moorhead). I called the local Honda dealer, Corwin Honda and they said that they have done Acura airbags before. How come Acura does not know this based upon my zip code. I suggested that they put a not in with my Zip Code telling them about Corwin Honda. If they don’t have the capability to do that, then again something needs to be changed. This whole situation has been a nightmare. I have had to use some of my vacation time to try and deal with this. I work in a business where we maintain small jets and turbocraft airplanes. I deal with with something called AD’s, which are government issued Directives that have to be complied with for Aircraft Safety. If I did my job this poorly, I would probably lose my license and Airplanes would not be safe. I sincerely hope that Acura can address some of the issues I have discussed. I am totally frustrated and certainly hope that I never have to deal with the recall division again. I am still waiting to hear back on what is going to happen with Corwin Honda

20

Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimy, slick and dishonest car salesman stories that you hear of.

20

My first experience with Acura Financial was a nightmare. I was pressured into leasing a car at Fountain Acura (that is a whole other story)in 9/2015. About a year and a half later I was hit and injured in an auto accident. Not only did I have to step away from work to get better, but the medical and loss of work as a single parent was awful. I fell behind just a few payments (life happen). Not only was I harassed and insulted by the woman I called to help, they could not have cared less. It took escalating that just to get help getting my account current. They half helped with late charges and moving those payments back. I once again had to escalate the issue to get a lease extension after a nearly 2 year ordeal with my injuries and getting back to work. So you know what Acura will do? Not ask how you are or how they can help, they will bully you, and make things tougher-no customer loyalty. In addition, when you ask to just buy the car- they will refuse. They would rather you scramble to find a car, turn that in and send you a bill (which considering my maintenance services were never fully completed as agreed- per my contract from the dealership for messing up, no recall taken care of I mailed in, plus a car someone else hit- why would they want it back???). Money and not the customer is the bottom line. Have a tough time out of your control and they will refuse to work wit you after the fact- they would rather compound the product and make it tougher!! Beware...they are awful!!!!

20

My daughter wants an RDX with the tech\advance pack. We went to our local dealer in Little Rock to look. First the salesperson knew very little about the cars and assured us she could get the color, etc my daughter wanted, no problem. It turned out that was incorrect and after several hours of the 'run around' my daughter left crying. We have gone back several times since and were received with indifference (except for James). The manager couldn't be less concerned with our satisfaction and couldn't even come out of his office. I called several times and the manager was always "unavailable" . Our experience at this dealership was horrible, and we still don't have the RDX.

20

My daughter wants an RDX with the tech\advance pack. We went to our local dealer in Little Rock to look. First the salesperson knew very little about the cars and assured us she could get the color, etc my daughter wanted, no problem. It turned out that was incorrect and after several hours of the 'run around' my daughter left crying. We have gone back several times since and were received with indifference (except for James). The manager couldn't be less concerned with our satisfaction and couldn't even come out of his office. I called several times and the manager was always "unavailable" . Our experience at this dealership was horrible, and we still don't have the RDX.

20

I went to acura fremont last year to get my car check for oil transmission oil leak. They changed the gasket of axle. After a few days I went back because oil leak was still there , I was told that it’s only the residue from what they did. Today I went back because the oil leak was still there And I was told I need to change the transmission problem is my warranty already expired. To sum up they mis diagnosed my car.

20

In 2016, the oil life on my vehicle 2012 TL was at 40% and the oil light came on indicating that the oil levels were low. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained what had happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption test done. The Oil consumption test was done at First Acura and they stated that the oil consumptions were normal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levels were low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have to add oil after every 2500 miles. In February 2019, I received a notification from Acura Automobile Division a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006 (this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles from now until September 1, 2019 will be covered regardless of time in service or mileage. (No indication on the bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle to Speedcraft Acura for another oil consumption test and I was told to bring the car back after the next 1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle was consuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498 miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results to the Acura Division for approval of repair and it was denied instantly due to the fact that they want oil change receipts which the bulletin does not state that I need to provide. I feel that I am being discriminated against because I don’t have the receipts. The case manager that I have had contact with is, Caroline O. Case: # 04925899, (800) 382-2238, Ext. 88003. I am highly disappointed that this issue has been going on for three years with no result if someone could please reach out and help a consumer who just wants justice for her repairs.

20

After receiving information about early turn in for my leased car waving all remaining payments I went to flow Acura which previously was Stevenson Honda and Acura with whom we have dealt for 12 years and told the salesman Steve that I wanted a black TLX with a tan interior. He showed me the “old cars from Stevenson”which included a black TLX with a black interior but never offered to locate a black car with tan interior. When my husband said we were going to BMW he said go scratch that itch and I ended up buying a Mercedes black with tan interior. When we return to turn in my Acura he was outside and totally ignored us which was fine with us because Brian who had been with Stevenson Service Dept was in the parking lot and was the gentleman that we have always dealt with at Stevenson. For 12 years we have bought Acuras and Hondas dealing with Matthew Harbour who was always accommodating and when my husband recently upgraded from a Honda SUV to an Acura SUV when he told them the colors that he wanted they located it in Virginia and he picked it up two days later. So now I have a bill from Acura for $14,58.53 which includes outstanding receivables and turn in fee.I came there in good faith to turn in my leased car and lease another one. As loyal Stevenson customers who have referred several people, we will not be future customers.

20

I have been leasing a 2016 MDX from Acura dealership, smithtown, New York. My car has 20409 miles right now. On July 21, 2018 I went for oil change to the dealership. After multipoint inspection, I was told that I was due for rear differential fluid change as well as air and cabin filter change and wiper blade replacement. I agreed and the service was performed. I paid $263 . After coming home, I went to visit my friend locally who lives 7 miles away from me. When I turn the ignition on, I felt the car was little shaky while still on park . I started driving and felt like the car was struggling to accelerate . After a while I saw huge white smoke coming out of the exhaust system and the car was not accelerating normally. Later on, I started to drive little more and on the next day, Sunday July 22nd I was going to the supermarket and the situation repeated and it was even worse than the day before . The check engine light was blinking as well while the car had trouble accelerating and big cloud of white smoke emitted from the exhaust. My concern is that the car no problem before doing the service and all of a sudden it has this big problem. The dealership is closed on Sunday and I will bring the car on Monday morning . I don’t know how they messed it up , in my opinion, the mechanics are careless. Also service department is not that professional. You would think your car will run smoothly after getting service from the dealership. But apparently that’s not the case. I would like to have my problem solved and I would like to receive compensation for that. If no action is taken by the corporate office, I will legally file complaint and ask for compensation. Also corporate office should monitor these service centers closely and make sure Acura does not lose any customer. Thanks

20

I leased a new TLX with the Tech Package. My phone contacts all of a sudden could not be imported due to what the dealer described as a problem with the phone not the vehicle. The dealer basically said that this was not their problem and offered zero help to fix this. I researched on line and fixed the problem. I am not a tech savy person & with little time I found a solution. As I am sure I am not the only person who has this problem. It would have been helpful if the people at the dealership could have this information to assist their customers.

20

Sterling McCall Acura

Brought car in to repair auxiliary outlet. Left to discover Bluetooth not working. Return to complain. Several minutes later they tell me the Bluetooth is out because when they, according to them, replaced the auxiliary plug, removing the battery shorted the system. Causing the Bluetooth to die. He then offered me a discount to fix it. A discount, REALLY?!

20

Want to purchase a new 2016 Acura 2.5 litre engine but found out that it requires premium gasoline (about 50cents/gal more than regular.) The dealer says that the vehicle will run fine on regular grade gas, just the mileage will be affected by 0.5 mpg. Even the gas cap says premium gas only? What does Honda say. Will it run fine and not affect the warranty? I need to have an answer today or I will cancel my pending purchase.

80

I have two acuras, a 2010 tsx and a 2016 mdx. While overall I've been satisfied with both cars, I was recently somewhat disappointed when I went to the dealership for service and to buy some accessories. I wanted to purchase driver and passenger side window deflectors as when it's raining and you need to "crack a window" while smoking or to get some air, water pools and drips inside directly on the window buttons. It's bad enough the water pools and drips inside, but drip directly on electrical switches is not good. However, when I tried to order the deflectors, I was told Acura does not have them and that I would have to find aftermarket/universal deflectors to try and fit my vehicles. While I am surprised at the oversight in this flaw in design, I was wondering if this is something Acura is looking to correct. Please let me know either way.

80

What is not to love about Acura. Of all the cars I have owned I would never complain about my 2004 Acura RSX. Hell, the NSX is still my dream car. I believe Acura is just a high end Honda model correct? At least it appears that way. Hopefully they keep making them. Anytime I have had an issue with customer service my rpboelm was quickly solved.

20

I was looking for design,quality,high performance in a car and found Acura to be my perfect choice. From a budget between 28,000$ to 60,000$, you have various models to choose from. I have purchased Acura RDX as it suits my budget without compromising on quality. Ample legroom, comfortable and supportive front seats, leather upholstery and many more great features made me choose Acura RDX. I would definitely recommend this to all and give it an A+ rating.

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