Contact Chevrolet Corporate

They spent MONTHS advertising the new 2020 Corvette event tonight. During the presentation they urged everyone to go to the Chevrolet.com web site to get details and reserve the new Corvette.

THE WEBSITE IS DOWN.

They need to fire the top 3 positions of their IT department. There's no excuse for 'NO ACCESS' particularly if you've had 3+ months to prepare for heavy usage and FAILED TO DO SO.

I spent about 25 minutes JUST TRYING TO LOOK AT THE OPTIONS and the web site kept failing so I gave up.

I will NOT be purchasing the car because it's pretty obvious you people are disorganized. In marketing and sales, when you build up interest, you 100% MUST, must, deliver to the customer. No website address is a huge #FAIL

Maybe after a couple years I'll have another look. But if you guys cannot even hire good computer IT people, there's just no freaking way I trust the FIRST MODEL YEAR of *any* car you release.

On top of that there is no way to email or call Chevrolet. They will not answer their phone and probably timed the event this late at night to weasel out of any computer problems that might come up.

You guys should have TESTED YOUR WEBSITE. You have failed, all that marketing money spent urging people to watch the Corvette launch then look at options/reserve a car on your broken website was PISSED AWAY

How many tens, hundreds, of millions of dollars did you spend on the stupid car? I checked the internet, everyone is having the same access problem.

I'd start firing people. BIGTIME. How many reservations did you FAIL to receive tonight by disappointing all of us? TONS

16295 163 street or 13 street.
Made a wrong turn after 5 hours of driving. 60 years old needed a bathroom. Front desk said she'd be right with me.She stated a conversation with the man behind me. I went to the candy machine for candy. Two guys came into the hallway and asked me if I had a car in this shop. I said No, but can I use the restroom. THE MEN Began yelling and screaming. Two more men joined them. The girl at the front desk joined. Many bad things like, put a quarter in your GPS and see if it cares,,,look at me in my eyes do you see some one who cares??? Ect....
Shaking and fighting back the tears and sheer shock I made it to my van. I put my money bag in my van . Realizing that I didn't have names I got my phone. I went to the glass door and wall took pictures and video. All employees came after me screaming and opened the door. Only employee wearing black t shirt with Tropical Chevrolet collision on it grabbed me twisted both arms threw body dow.ect......i am still sore a week later. He shut off my phone and erased stuff.407 715 3495. My phone number. Nancy.
I called to complain since Thursday. Today , Tuesday a guy who answered the phone told me to call corporate office 954 769 6000. After telling several answering machines my story a human told me they have nothing to do with Chevrolet they are nation....or a manager will call you back, but they don't. I want some one to see my video what's left...Look at video Chevrolet collision if they not earased

I do not wish to receive any more literature from Chevrolet with Sundance Chevrolet of grand ledge in it or service reminders .I was treated so poorly at this dealership in January that my next vehicle Will not likely be chevrolet.purchased 2019 impala had to transfer wife in wheelchair can't walk in pouring rain. 45degrees out.bought off showroom floor no test drive not our of dealership.six months later still unhappy.

Communication breakdown! I need help! In the middle of a vehicle buy back and it’s going no where! Where is Chevrolet Customer Service people????

I recently had my oil changed tires rotated etc. at Phillips Chevrolet I’m Frankfort Illinois. My tire experienced a blowout. The sensor said my front passenger tire was low, but before we could pull over, my rear tire blew out...
the sensor now said zero (the wrong sensor). I was told that it was because whoever rotated my tires (Phillips Chevy) did not recalibrate my tires. I’m a female who relies on the sensors as well as trusting Chevrolet to do the job correct. I called to discuss this with a service advisor, and after being placed on hold for way too long, they said an advisor wound call me back. Still no call back. I did everything they advised me to do when I went to get my car serviced (June 20, 2019). I am outraged at the lack of professionalism involving the service of my vehicle and lack of concern for me when I called to rectify the situation.

Took our 2016 Chevy Silverado to Turner Chevy in park hill, Mo.63601 for an oil change and tire rotation. When I picked it up the tires were not rotated but we were charge for it. No one in the service dept. ever apologized or admitted that they did not do what I paid for. They did rotate the tires while I watched. Very disappointed with the service. Won't go their again.

Hello,

I had a 1:00 appointment today at the Chevrolet of Huntington located at 1072 E. Jericho Turnpike, Dix hills, NY 11746 as I was ready to make a purchase. I had confirmed my appointment with Melissa and Donna was the sales representative whom I dealt with. It is not the first time I am making a vehicle purchase and I am honestly highly disappointed with the poor customer service I received today. Donna was difficult to deal with and I had to be repetitive in my comments and requests. When I was finally ready to make a purchase and she told me to wait as she was going to speak to a manger she offered me with water of coffee. I requested water and she poured the water into my cup straight from her personal water bottle that she had already been drinking from. This is not only a hygiene issue but it is depicts the value they have for customers. I am there to spend $30,000 and basically get dirty water. How does this show customer respect and appreciation? I pointed this ot to Donna and others and was completely ignored. I had no choice but to walk out. Needless to say I will not be making any business with Chevrolet and will be advising friends and family the same.

Initially, I lost $3000 when I purchase this car. I was told that this car (Cadillac) had features that it did not. They made me pay $900 for the mistake they made. I was told it had a backup camera ( that's what the $900 was for) that needed to be turned on, I ask about the spare tire, did it have one? it turned out it did not. I also was convinced to get the extended warranty that cost $4000. I tried to cancel the deal 5 hours after signing when the facts were revealed. The manager said he couldn't do that even though I was still going to get a different car with the features I wanted from them. I lost $1500 that came from my GM world credit card. I had to take the car to another dealer to get the car that I wanted. Now that I have had this car for a few years I had issues with it. I brought the can in for repairs because the battery was not charging up like it was supposed to do. I was charged for labor, The extended warranty was supposed to cover this. I have own GMC/ Chevrolet cars and trucks since 1992. I have bought 7 vehicles since that time I am a very loyal customer but now I am in the market now for my 8th vehicle and now I am considering going to another dealer, like Ford, Ram, etc who has better sales and service reviews. But because I am loyal I want you to give you a chance to restore my faith back in GMC/ Chevrolet. I really love the product but I am afraid that your concern for the buyer has been lost due to the desire to make the sale without the customer in mind. I pray that this is not true. Your response will reveal if it is true. You can call me (225) 937-0337 or email me to let me know your intent. PastorChenier@hotmail.com Michael Chenier is my name

The transmission in my 2015 pickup shifts down very hard. Smith Chev dealership here in Kamloops had my vehicle for over 20 days and it still is not fixed.

They will not warranty a repair I brought my Silverado to my dealer @37,000 miles with complaint of hard brake pedal. They said it was fine. This happened several more times through the next 3 years. Now they admit there is an issue but only cover up to 72.000 miles. I now have 90,000 but claim I took to them the fist year and at 37,000 but they say it is out of pocket for repair. I believe they should cover this and am extremely disappointed after owning 10 Chevys

I was having some engine problems in my 08 Silverado while traveling in Washington state and had your service dept at Haselwood Chevrolet in Bremerton look at it. I asked them to remove the valve cover and inspect the valve train to find the root of the problem. When I called to check on it before closing time the service writer told me that they did not inspect the valve train but instead did a compression check and found that the lower end of my engine was bad. As a former technician myself I knew that was incorrect but I was told that I would have to pay for another diagnostic if I wanted my valve train inspected. After reminding them that I asked very specifically for that to be done in the first place they agreed to inspect at no additional charge. Upon inspection it was then diagnosed as a collapsed lifter. The service writer wouldn't even give me a quote to repair the valve train but instead just told me how many hours it would take to swap a new engine (still no quote). I live in Oregon so I towed the truck home to repair it in my shop and found that their second diagnostic was also incorrect. I am beyond irritated at the quality of workmanship that your shop there is putting out and the inability to correctly diagnose a bad solenoid on the VLOM being the problem. I would have had your shop change the VLOM if they were able to correctly diagnose the problem. I have been trying to work this problem out with the service manager for three days. I would at minimum like a refund for the failed diagnostics. I am worried that your shop in Bremerton has a history of wrong diagnostics and charging your customers for expensive work that does not need to be done. Please contact me via E-mail or on my cell @ (541)643-0816.Thank you, Sonny.

I have had my Chevy Cruze for 4 years now, it is a 2013. Since I've had it I have had issues with my service air bag light coming on and EACH time I take it in the repair is over $200!!! The first time the service department told me that it was something within the seatbelt that needed to be replaced. Now less than a year later my light to service the air bag is on again and mind you I have 3 children and if that light is on and I'm involved in an accident, my air bags will not deploy! So I take my car in on my off day to have them look at it only to come out of my pocket $473.15 and when i get in the car the light is STILL on!! He then tells me to bring it back to the Athens dealership in the morning, so now I have to go into work late to get my car to them and I'm without a car for the day. He calls me to tell me they removed the seat and tighten wires and whatnot and the light is still on and what they THINK it is they need to have it shipped from Michigan...which could take a few days...So now I'm going to have to drive my vehicle, again with the service air bag light on and my air bags not functioning and he tells me that this will cost me about $400 or so. I feel like I'm not being taken seriously at all and I would just like to get my car fixed and not have to come out of my pocket money that I don't even need to if the problem wasn't even fixed to begin with!

I need someone to call me in reference to the complaint that I need to file about my 2009 Corvette that was taken to Chapman Chevy back on March 29th. I can be reached at 704-431-8188 Mr. Everett McCrea

It is unlikely that this complaint will go any further than my sending this email. I own a 2012 Chevrolet Silverado 1500 1/2 ton with the 6.2 L engine. I have just 116,000 miles on the truck. The transmission went out a week ago and resulted in a repair bill of $3924.00. A week later, I take the truck back in to the shop only to learn that the variable valve timing system is shot and this could have been avoided with a simple communication from chevy according to the mechanic. This bill is going to result in 1061.89 parts and $1704.00 in labor. The problem is that the oil that feeds into the variable timing becomes plugged even if one has had oil changes on schedule. The mechanic stated that the oil system must be flushed about every 3 oil changes to prevent this from happening. This is apparently common on the traverse. Nearly $7000.00 in repairs only to learn that a simple communication would have avoided this. Last time I buy a chevy as the only concern seems to be profit from part sales.

I have a lot of problems out of my 17 malibu when i get in it to go somewhere my car will not crank i have taken it to the dealership several times all they say is they can reset the computer it works good for a while then messes up again i really need some help with this thanks.

I took my 2004 tahoe in for a diagnostic because i was loosing compression. They had 2 days at friendly chevy in dallas tx to do it. The day i told them i was picking it up at 6pm, i told them this at 7am, they had nothing ready. No invoice no diagnostic print out nothing. All they did is tell me i need a new engine because they looked at the mileage and heard what they thought was a knock in the engine but it was my catalytic converter that had broke apart inside. I feel all that mattered was selling me a new engine for 7500. I know my engine was bad but the whole point of getting the $140 diagnostic was to see if i could salvage it. The sales advisor micah seemed more concerned with making money off me than having his tech do what i payed them to do.

I have had so many issues with this car starting out when I first bought it. My radio would act like a record player skipping and would not quit until I turned off the car. I called Superior Chevrolet where I bought it new and they said they couldn't do anything about it cause it wouldn't do it while they had it. Then I am dealing with another issue with not being able to get my key out of the ignition when I put my car in park. Investigated it and a Chevrolet dealer had on a blog to turn the onstar on and off and sure enough it fixed it so I could get my key out. Now it does it all the time and to be honest with you all the stuff happening has to do with the onstar. Why cant you issue a recall on the onstar because I have seen lots and lots of people with this problem. Instead I have to deal with your service dept that tells me I will have to pay for them to code it????? I have 40,000 miles on this car and I shouldn't be paying anything for a glitch to your onstar. Someone please help me!!!! If I trade this car in which I love I will never purchase another Chevrolet and word of mouth is your best business.

Have a 2007 Chevrolet HHR that is my wifes car. Had it towed to Friendly Chevrolet in Albemarle NC as it would not consistently start and when running would stop when you touched the brake. Long story short the car was there 3 weeks before repairs were completed. I was told several times that they would get to it the next day. When it finally was repaired they only did work on it part of 2 different days. The problem was in the wiring which I had indicated up front to them and they knew this from testing it. I feel they kept the car far too long and charged far too much for a simple wire splicing repair. I know the car is old and has 170,000 miles on it but that is no excuse for poor customer service. I called the corporate complaint number and was eventually called back by senior advisor James who said he could do nothing and it was an old car with high mileage. He was basically rude and was not interested in my concerns. I myself worked as a highly skilled technician in the appliance industry for 40 years and I would never had even thought of treating customers this way. Bottom line I am not a happy customer and you can be sure any vehicles purchased in the future will not be from GM. I don't expect an answer from your office but you could surprise me. I mean really $543.05 to splice wiring??

I purchased a 2018 Chevy High Country 3500 Dually in August of 2018 It has a braking problem when pulling a trailer. I have taken it back to the dealer several time, they do not know how to fix it. A GM district manager was suppose to contact me. It has not happened yet. I have taken the service manager & the manager from Gilroy Chevrolet for several test drives, they admit that there is some kind of a problem. It has something to do with the ABS braking. Chevrolet knows there is a problem way back in May 2018. They sent an email document #5082327 about this, but no way to fix this. I would like to get this fixed. I bought this truck to pull my horse trailer, but don't feel safe when it does this shudder and jerking when stopping. I spend a lot of money for a new truck that does not work properly.
Sandy Ballard
408-221-8103

This branch of Chevrolet has extremely poor service! My spouse has bought 3 vehicles from this dealer since it's the closest to us in Tuguegarao city Cagayan approximately 125 km by short cut. In the past we have experienced ordering parts taking 1-2 months as always the dealer does not have it in stock. We tolerated it until we found a shop who can do minor repairs like changing bulbs, hose, etc. Now that we need to buy a part for air conditioning which as usual the dealer does not have in stock again, we are being refused the part number that we need. According to the service/parts department, parts bought elsewhere cannot be installed by them and likewise they cannot sell just the parts if it's going to be installed elsewhere.....parts and service of it are exclusive to them only!
There are plenty of Chevrolet vehicles in our city but service caravan only comes once a month. When we need our vehicles checked or even bulbs changed we have to wait. If we want immediate peace of mind we have to take time out and travel 125 km - 144 km km (regular way) to our detriment since we don't know if our vehicles are still safe to travel just to be diagnosed. This vehicle cannot just be entrusted to any roadside mechanic. Finding someone to even change hoses took time and now we are being refused the part number we need to buy elsewhere and get it done fast. This is not a cold country, air conditioning in vehicles are important when you own one. Doesn't practicality come into mind? We have been suggesting a service area here due to the number of Chevrolet vehicles around or just an in house service technician in their satellite office just to do minor service or evaluate if the vehicle really needs and is safe to travel for service/repair all the way to Isabela. We just love the vehicles that we have not sold them to replace it with a Toyota or a Hyundai who in the past has a service department with their satellite offices here and now they have big dealerships here that are complete. You may have better vehicles than these companies but your service here in Northern Luzon is very lousy and this will eventually turn people away from buying your vehicles not to mention parts and service does not come cheap. I hope this is not the kind of service policies that you have been employing in your other dealerships. We have been loyal to this dealership from buying to service but we observed it deteriorating after that first year and now with 2 of our vehicles out of warranty we are forced to seek service elsewhere nearer to our place to save time and for convenience. NOW WE ARE BEING DENIED A PART NUMBER! Should this really be experienced by your customers?

About 6 weeks ago I purchased a 2016 Ford Explorer from Gates Chevy World-Mishawaka at 636 West McKinley Avenue, Mishawaka, Indiana. The sale went through very well except for one thing. There was no second key for the car. As part of the deal, I was told by both the salesman and the manager they would follow up with getting me a key and mail it to me. After one week, I called the salesman and was told it was on his desk and he would mail it out that day. After another ten days I called again and left a message for him. I got no response. This happened twice over a period of a few days. A few days ago I called the dealership again and asked to speak to the manager. The receptionist said she would connect me with a salesman. I nicely told her I wanted the manager. After ringing for some time, someone answered. I told him who I was and what I wanted at which time he hung up on me. That's where things stand at this time. Needless to say I am getting very upset with the follow up service from this dealership. I live an hour and a half away from Mishawaka and really don't want to drive all the way up there only to be ignored or turned away without my key. I know you probably have a lot more important things to worry about than my problem but at 65 years of age, it is a major concern to me and I would appreciate any assistance you may offer. Thank you in advance your time and consideration on this matter. Crista Barker

I purchased a Silverado 2500 with ALASKAN Snow Plow Package, and when i lift up my plow the entire electrical cuts out( back up display, heat, radio). Absolutely unhappy. Listening to the radio cut in and out 100 times while plowing is madding. And the silence is just as bad. I purchased this truck because my 05 was getting tired. I wish I wouldn't have sold it.

I called to register my complete amazement and utter dissatisfaction at the callous disregard for customers on the part of the design and engineering staff at Chevrolet with regard to the design of headlights and front end body work of the 2011-2012 Malibu.
In order to replace headlights the entire front end bodywork must be removed costing upwards of $300 for what ought to be the replacement of a $15 headlamp that could be performed in 5 minutes by the owner in his own driveway!!
What in the world were you people thinking???
Please don't do anything like this again!
To be sure, I will not purchase another GM vehicle without first checking to make sure that frequently replaced parts such as light bulbs, spark plugs, batteries and brake pads can be quickly and easily replaced by the owner.

this will be my fourth time that I bring in my 2016 Colorado truck in the shop for the radio I depend on does not work I paid yall cash for a truck I have to guess it will work for me today iam so discuss i think i got a lemon. iam so discuss think about going somewhere else my phone number is 9856374345 to call if anyone care about my problem thank Patricia leblanc

I bought a 2019 suburban in October of 2018. There was a dent in the inside the passenger door of the vehicle. The vehicle was sold as brand new but it wasn't due to the dent it already had which we were unaware of. I went to the dealership to try to fix this problem, and they lacked professionalism and had the worst customer service. I was brushed off by the manger of the dealership and I felt discriminated against as well. I was there since 9:00 in the morning and the manager didn't come talk to me until 12:00. The manager came out rude and with a attitude. I would appreciate it if someone can call me at 484-602-1714 so I can explain more of the situation in detail. Thank you in advance and I patiently wait a reply.

i recently purchased a 2015 chevy tahoe about two weeks ago i was told it was a certified used vehicle by mark Broner my sales person at open road chevy in union nj before purchasing the vehicle, soon after purchase i experienced a problem on my touch screen my onstar free trial not audible lane assist not working properly and now the vehicle doesn't start .roadside assist came to jumpstart the vehicle,i was told by the technician that the battery was not the problem . i made a call to openroad chevy about my complaints .no loaner car so now i have to rent a car at my expense. i've been purchasing chevy products for about 30 years and never had a problem .1 chevy celebrity 2 tahoes 4 malibus 1 silverado and 1 chevy equinox. and now i come to find out i've been deceived into purchasing this vehicle please contact me 973-583=4259 wesley

thank you for your cooperation

Mary Barra
Paid 21.96 Million to omit 14,000 Jobs and rebuild factories in other countries with US Money and close Factories in the US

Mary Barra is so Bad and Bad for GM NO MORE GM for ME

My car, a 2015 TRAX, was brought back to the original dealer, maritime Chevrolet, in Fairfield, Connecticut, on 11/19/2018. for a 30,000 mile maintenance, which according to the Owner's manual for servicing, from Chevrolet, should have been relatively simple, at $100 to $200. Instead additional items of work were performed, and the total cost is $698.93. The dealer claims that they don't go by the manufacturer's advice, but have their own schedule, which moves all servicing forward, (resulting in more income for them). They had offered to prepare an estimate, but I told them to do the 30,000 mile maintenance, expecting the $100 to $200 bill.

I think it unfair that the service people knew this would be much more, but remained silent.

As for the dealer's maintenance schedule, they replaced the transmission fluid for $209.89, when the car has 29,243 miles, and the manufacturer does not require this, even at 150,000 miles. The manufacturer does require it at 45,000 miles (not 30,000), under "severe" conditions, which do not apply. Given the owner's manual from the manufacturer, we had every reason to believe this would be normal maintenance, while the service people knew there was a different set of rules, which would cost much more and, of which, we were not made aware.

The "additional" work includes: Fuel injection -$159.99 Throttle Body Service - $129.95 Transmission Service - $209.89 Total - $499.83.

We thought we were dealing with Chevy, but apparently, the dealers are allowed to make their own rules for increased fees. Obviously, we will never deal with Maritime again.

TIRED OF HEARING THAT NOISE SOUNDS THE SAME AS THE OTHER TRUCK TO ME, AND THAT'S NORMAL, EVERY TIME I TAKE MY TRUCK IN TO THE DEALERSHIP WHERE I PURCHASED MY VEHICLE FROM. ALL THE HYPE AND BRAIN WASHING THAT CHEVY IS DOING WITH THEIR ADVERTIZING IS NOT HELPING THEIR IMAGE. A CUSTOMER WITH A 2019 COLORADO JUST RECENTLY APPROACHED ME AND SAID HE WAS HAVING EXTREME PROBLEMS WITH HIS UNIT. NICE GOING GUYS. I GUESS I WILL REALLY HAVE TO THINK HARD BEFORE I EVER PURCHASE ANOTHER GM PRODUCT. #322908

My 2016 Colorado had to be towed to East Hills Chevy in Douglaston, NY, when it unexpectedly died and started with electrical issues. They have had it since Thursday 10/18/18 and have still NOT EVEN LOOKED AT IT YET. They have no loaner vehicles so I have to rent a car out of pocket, and I called again today and was told by Gary that he gets 60 cars a day so he doesn't know how long it will take. Too bad so sad.

My car is a 2011 Chevy Cruz. I have it serviced reguarly and do take good care of my only car. In late July I took the car in for service and asked to have the transmission checked. They told me it eas fine but I needed brakes. I had new brakes put on. Today I was driving home and the car just reved snd would not go. I was close enough to cost into my driveway. I called Jeff Wyler Chevy on Dixie HY 40258 and was told they could not get to my car for 2 weeks. I have had trouble with sqeky brakes and jurky shifting since My last vist. What am I to do?

I have talked to two different customer service representatives (Allen and Stephanie) and neither one has come close to resolving my issue with the excessive paint chipping on my 2017 Silverado. I am not the only one having this issue. No one is really helping me with a $ 50,000 purchase. I get much better care from a retail store for items that are under $100. This is starting to leave a really bad taste in my mouth. This is no way to treat a 35 year GM customer!

I just bought a 2019 Equinox at preston hood. This is where I bought my last Equinox. I took my 2015 in because my OnStar was not working, not even the SOS button and my Wifi hot spot was not working.... it was close to oil change time as well. The service department told me my OnStar warranty had expired and it would cost $229 just to diagnose it. That news was a little irritating! I decided to go see a sales person about the 2018 Equinox sale going on. I really didn't think that I would qualify for financing when I went in as I am still rebuilding my credit worthiness(caused by a bad relationship ending a while ago). I was surprised and caught off guard when I found out I got financing. I do like the vehicle but the sales and financing portion really has left a bad taste in my mouth and I will never buy another vehicle from preston hood. I would prefer to get my servicing elsewhere but the dealership package I had no choice of selecting that cost $695 (environment protection package) states I have to go to their service department to get the car waxed with their "special" protective wax 2 or 3 times in the future. If I decide I just can't trust this business than I will forgo the waxes.

I was introduced to austin, the sales associate, he was pleasant enough and asked what I was looking for. I said I was interested in the 2018 Equinox and their current sale offers on them. He started giving me a tour of the floor model. I told him I had a 2015 LTZ so I was only interested in the Premier model. I then told him about my rebuilding credit, that I didn't think I would qualify for financing as I was turned down for prequalification from USAA, and I told him I didn't want to waste his time since it was unlikely I would qualify for financing. I told him about the OnStar issue and I was a little irked about the whole thing. He said that was odd and that he had not heard of that being an issue with any of the Equinoxes. I told him I was a veteran and he asked if I was active or retired. I told him I was 100% permanently disabled veteran and disability retired. He asked me what color I liked and I told him, silver. He said there was a silver Premium model available told me my trade in was worth $16500 and called my Credit Union to get the loan pay off amount and took the info over to the finance person. I gave them permission to run a credit check and start the finance process. I was shocked to learn that I had been approved for financing and went to gather my belongs out of the 2015. While I was signing the contract I asked what my rate was and was told 9.9. I understand that doesn't sound like a good rate for a lot of people but knowing my credit score I was again taken aback and quite happy. I did look over the numbers and asked where were all the sale discounts. That was when I was made aware it was a 2019 model. It did have a few discounts and after checking out the inside and tech, I thought well it wasn't what I said I was looking for but I think I'll be okay with it and overlook not being listened to. There were about $1750 in discounts that I thought were military/veteran discounts. I was distinctly told by the finance person while I was signing via the tablet that once I sign the last line that the sale would be finale. No cooling off period. If I wake up in the morning and regret buying the car it couldn't be undone.

During the financing and signing portion the person said that in addition to oil changes all maintenance, if needed, would be included for the length of my loan. That is when I asked who financed my loan and what my rate was. I thought I'll have to check out Ally a little more especially since I thought it was pretty cool that Ally included oil changes and maintenance. I even said to the finance person that that was very cool of them to do that. What was not mentioned or explained was that those oil changes and maintenance were each separate products chosen for me and included in the amount of the loan.

After getting home and the whirlwind of what just happened settled and I settled, I got the pouch with all the new car info to include all the contracts for each product. This is when I learned that my Premier Maintenance Package that covered all maint. for the duration of my loan or 72,000 miles cost me $2888, the oil changes cost $299 or $399, the environmental protection package was $695, the cool "black bowtie" cost $145 and the preston hood license plate holder/frame cost $40(seriously!!!! putting their advertisement on my car and charging me for it!).

I bought the car Tuesday Sept 4th. I was to upset from reading through everything so I went in Friday Sept. 7th to cancel the maintenance and oil change packages/products. $50 dollars from each contract will be kept for canceling the product! I didn't know I purchased the product but the contract says $50 or 5% of the cost of the product whichever is less than $50 dollars. After I explained the above finance portion to the finance person. He became defensive and told me how great the packages were and how important they should be to me. It seemed to me he was offended by me that I did not appreciate not being openly and directly told about the products and their pricing. He sold those packages to his mom and he had customers come in and thank him for including that package because some out of warranty part needed fixed and replaced and the package covered it. I believe that is called gas lighting. He said that I was happy I got financing and getting a new car the night I came in. When I said I didn't appreciate not being told upfront he reminded me that he asked if I had any questions and I was happy that night. I said I didn't know I had any questions until after I got home and read through everything. I said it is also on me because I did not stop and read every little thing that night and didn't make sure every i was dotted and t crossed but that did not take away from feeling mislead and not told directly about the packages in the first place. After he was defensively and strongly starting to tell me a 3rd or 4th story about why I should want this product and the others that appreciated it and thanked him for it, I interrupted him to try to tell him the point was it was not openly disclosed to me, explained to me, and told my choices(there are 3 maintenance packages to choose from - he chose the most expensive for me). He became even more curt and implored that I let him finish speaking. As I raised my eyebrow to him he continued that " I keep trying to talk and you interrupt me " and then continued to tell me more stories of why I should want the package and I should want these products. I was told preston hood has been in business for over 32 years and one doesn't stay in business for that long if they weren't good. The finance person was thoroughly offended by me and was curt and terse toward me because I wouldn't except that the packages he included for me were for my own good and there to help and protect me. .... and tried to make me feel, who was I to question him, preston hood and be offended and upset about being mislead....as if how could I not see or understand that he was looking out for my best interests. It never sunk in to him that I felt deceived and that that highly offended me and to be perfectly honest it hurts horribly. It hurts even worse with how he handled me coming back to cancel the products.

The salesperson, Austin, came in after the finance person left. I asked him if the free oil changes that came from the dealership where going to be doubled as the T.V. ad stated. He said that military discounts and doubled vehicle services were only for active duty and retired military personnel. I don't understand why he didn't say that when I specifically asked him about the military discounts Tue night. The discounts I received are from the Chevy loyalty program and financing, I think or I guess.

This is the letter I will be sending to a lot of people, businesses and orgs. Please let this be a learning tool. I sure learned a lot. I will either only buy future cars via the internet and under a lot of scrutiny or hire a lawyer to negotiate the sale. I'm sending this to various consumer protection agencies as while I understand the contract is legally binding as to the final sale aspect of this sale, I don't think consumer protection groups are going to be on board with it. Tue night austin said that ratings were extremely important to preston hood and Chevrolet and that if I didn't feel I could give him the highest rating to please call him and let him know so he could earn my top rating. He repeated he wanted to EARN the rating. If he wanted to earn a top rating he should have been upfront, honest and or forthcoming about everything Tue. night. Instead they did what they wanted and if I didn't raise to much objection they continued on how they wanted to. When I did raise some objections and questions they were deflected, deferred or ignored and they did as they wished.
As I told the finance person, you are who you are and you are in control of how you act, treat someone. It wasn't for me to do that nor could I make them act professionally/honestly. I can only observe how I'm treated, take note and act/react/move/move on accordingly.

People may forget who you are or what you did but they will never forget how you treat them.

Something for them to ponder; if I was your daughter would you have said and done everything you did; remained silent, deflected or deferred even ignore when you did. Integrity, transparency and professionalism have meaning they are just not words.

I have since learned that the finance person's name is boomer.

Since we have gotten the 2014 Chevy Cruze we have had nothing but issues and have had to bring it in for work multiple times. First the touch screen stopped working and now we have issue with power. I am frustrated because your service department said they can't find anything wrong with it and are concentrating on the check engine light not being on---not all issues cause the check engine light to come on.
I understand they can't seem to get the problem to happen while they have it but I know what it is doing and I have read numerous stories of people having the SAME issue with their 2014 Cruze. The car chugs---when I try to accelerate it does not go. Example: merging onto the highway, trying to accelerate from 15 mph to 40 mph my foot is on the floor and I do not go and then it finally figures it out and leaps forward. Same goes when it is at a complete stop at times, it does not accelerate properly and then it picks a gear and lounges forward. This happens not only when the A/C is on or when it is hot out so I don't find those to be acceptable excuses.

I am dr vijay gupta. I have chevrolet sail.i have taken my car to the service centre in agra uttar pradesh india. NH2 Sikandra. The water is getting collected around the area of clutch break and accelerator but service centre people had a highly unprofessional attitude and completely ignored my complaint and now harrasing me by asking me to leave the car for 5 to 6 days.kindly take immediate action against them.their unprofessional attitude could be harmful for the reputation of ur company.

Official Complaint. Clutch has failed even though it had the product recall OSB15-04-007 (A140873) vehicle reg SH61VOF . Chevrolet Spark. Warn customers

I made an apt. to bring my 2009 hhr in for a recall. while on the phone with them, she asked for the vin #, and looked up the recall. when I got there the morning of 7/06/18 at 8:30, I was asked by the "service advisor" Joshua Campbell, if I was leaving my car. I said no, because when I made the apt. the girl on the phone said it didn't take that long, so I was going to wait. He said, "I'm sorry, but the girls that answer the phone don't have any idea how long anything takes." ( like they were incompetent) O.k. fine, he shows me to the waiting area, and goes on his way. I sat there for 2 hours, and at one point he came out and said the technician saw that my serpentine belt was showing signs of wear, and I said "no, just fix the recall at this time". Finally, he came out , handed me the paperwork, and said you are done. Never, once in the conversation did he say, we didn't have the parts, so we will have to order them, and you will have to come back. I just took the paper, put it with all my car info, and went on my way. Then, today, july 10th, I get a phone call from webb chevy saying my parts were in, and I could schedule an apt. to bring it in. At this point I was seeing red! What kind of service dept, takes all my info for the recall, makes me an apt., a week later, and then when I get there, they don't have the part, make me sit there 2 hours, and never once say we are sorry, we didn't have the parts, so you are going to have to come back???? Just assume that I will read the paperwork and figure it out on my own!!!!! Then when I call back to talk to a manager, because I'm still thinking this might be a mistake, Joshua Campbell, tries to tell me that I made the mistake, he handed me the paperwork, and I should've read it!!!!! What a piece of work, then when I started losing my cool, he hung up on me!!!! Never again, will I come to webb chevy, recommend webb chevy, or give it a good review. I have lived in oak lawn my whole life, I am 60 years old, and to be treated like I was just some stupid woman who should've known to read the paperwork, is appalling to me!!!!! here is the r/o number: 56046773/1, please look into this matter, because at the present, I don't want to trust your service dept. to fix my car!!!!! my phone # is 708-296-4100

To whom it may concern,
My husband purchased a 2016 Chevy Silverado LTZ 1500 double cab, leaving the lot we were very satisfied with the purchase. However, after driving the vehicle weeks later he noticed that the truck would start to shake uncontrollably on the highway. He quickly called the dealership, Banks Concord NH, to request that they take a look at the vehicle. He brought the vehicle to the service department only to have them tell him that they didn't feel a shake and ran some checks resulting in no damage. My husband took the truck back, but continued to feel the truck shake, he let this go on for a couple more weeks before calling again. He brought the vehicle in again to be serviced. This time they told him there was something wrong with the tires and that they would replace them. Hopeful, my husband took the truck back only to find out that again they did not solve the problem. Angrily my husband called the dealership requesting to speak with the manager. He spoke with the manager and was told to yet again to bring the truck into the service department. This time he was told that this model is known to shake and that Chevy changed the problem with the model. He was told Chevy made changes to the model to prevent the error from occurring. Unfortunately, the model my husband purchased was before the change. You would think they would give him the new model in exchange for his broken new one. If he was told this at the time of purchase we would have considered purchasing a different make, but he wasn't. Instead we spent our hard-earned money to put down on the truck and financed the rest. The dealership offered for my husband to trade his truck in and he could purchase something else, but he would have to spend more money. Of course, they wouldn't give him what he paid for the truck, it's used and all now!! My husband decided that he would write to the Better Business Bureau, BBB. This time someone listened to his complaint and sent a specialist out to work on the vehicle. Supposedly, they had corrected the issues and the truck is aligned and passed all testing. Yay, finally the truck will drive right, so we thought. Nope the truck still shakes and now even worse. When they replaced the tires at the dealership they skipped the alignment and sent him on his way. The truck was driving awful lately so he brought it back in only to find out that again this dealership will not help him out and that he has to purchase new tires for the truck. Are you kidding me??? Supposedly you just replaced the tires, right? I guess not. Now, my husband is furious, he calls the customer service department on our way home. See the manager in the service department who knows the truck very well said Chevy wouldn't even consider giving him new tires or replacing the truck. On the phone he placed yet another complaint with the business only to get absolutely nowhere. With the complaint they didn't ask to see the truck at all, just called him back to let him know that the case is closed. Is this seriously how you treat customers who are willing to spend a huge amount of their income on your vehicles? Shouldn't a business care about what their product represents? Wouldn't you want to fix an issue and make an everlasting customer or did you all forget to take that business course? I will never recommend or purchase another vehicle from this business. As well as this complaint we will file another complaint with BBB. Thanks for making our first experience with you the worse experience, giving us a huge headache with all the ridiculous request of driving back and forth (we live an hour away from the dealership as well) and for giving us a new vehicle that is broken and yet we are still paying on for your mistake. Hopefully whoever reads this will see our battle with this vehicle and make the correct changes to change our opinions.

Sincerely,
Very aggravated Customers Michael and Stacie

Purchased 2018 Silverado on 3/10/18 with extended warranty at Ramey Chevrolet in Sherman, Texas. Went in to cancel extended warranty on 3/14/18 as I no longer needed it. Was given the run around that day that "no one could help me". I waited all day to finally talk with Liz in the Finance Dept. She was very unprofessional and upset to do this and reluctantly told us that she would submit the form and the refund would go towards the principle on our first payment date in April 2018. I had to request a copy of the form I signed as she did not want to give me one. Today is 5/1/18 and the form was never submitted. Called Ramey Chevrolet and again dealing with unprofessional individuals - Don with Finance knew nothing, Liz no longer works there and no one knows what she did, Matt the GM was unprofessional on the phone. Supposedly they are now all looking into it but no one knows anything. I contacted the warranty dept directly and faxed/emailed them the form that I had showing proof that I canceled it on 3/14/18. The moment I canceled the extended warranty with Ramey Chevrolet the customer service became upset, rude and very unprofessional. They are all pointing fingers and no one seems to know anything. Was told by warranty dept that had I waited until after the 60 days of purchase I would only be getting a partial refund. Why am I doing their job? What kind of service do they have there. Rude and unprofessional! Please call me at 559-916-8079.

Thank you,
Ruben Zamora

I TOOK IN MY 2009 CHEVY CORVETTE ZR1 ON FRIDAY THE 9TH, CLUTCH PEDAL WA STICKING TO THE FLOOR UNDER NORMAL DRIVING CONDITIONS, THEY TOLD ME IT WAS UNDER "SPECIAL COVERAGE" WHICH WAS FREE, SO I TOOK IT IN! WHATS BETTER THAN FREE RIGHT? LATER THAT DAY I HAD PICKED UP THE VEHICLE AND DROVE IT ABOUT 5 MILES GETTING ONTO THE FREEWAY, WHEN THE CLUTCH STUCK TO THE FLOOR AGAIN! HOWEVER THIS TIME I COULD GET THE PEDAL OFF THE FLOOR, AND VEHICLE STARTED SMOKING ON THE FREEWAY, I GOT SCARED AND HAD TO COAST TO A STOP, CALLED ROADSIDE ASSISTANCE AND TOLD THEM I JUST HAD MY VEHICLE SERVICED UNDER WARRANTY AND IT HAS THE SAME ISSUE, THEY HAD TOLD ME YOUR VEHICLE IS OUT OF WARRANTY AND THAT THEY WOULD BE A CHARGE TO TOW IT IN! I REFUSED AND HAD OTHER MEANS OF TOWING WHICH I THOUGHT WAS HORRIBLE SERVICE AFTER I JUST HAD IT IN FOR SERVICE FOR FREE!!!! AFTER IT WAS TOWED BACK TO THE SHOP, THEY HAD TOLD ME IT IS NO LONGER UNDER WARRANTY AND THAT IT WOULD COST ME, I SAID STOP, BECAUSE BEFORE I BROUGHT IT IN THE SHOP I DROVE MY VEHICLE JUST FINE, HOWEVER ONCE IN A WHILE THE CLUTCH WOULD STICK TO THE FLOOR SO I WOULD JUST PULL IT UP WITH MY FOOT! BUT NOW CANT DRIVE VEHICLE AT ALL, I DONT SEE HOW THIS IS MY FAULT, VEHICLE ONLY HAS 19K MILES, NOW THEY ARE WANTING TO CHARGE ME FOR SOMETHING I DROVE IT IN THE DEALERSHIP FOR AND NOW CANT DRIVE IT OUT?? SO I HAVE CALLED IN AND MADE A COMPLAINT CASE # 8-3975306883 LAST OF VIN# 95800496, I CALLED IN ON FRIDAY AFTER HAVING MY CAR TOWED BACK TO THE SHOP, THEY SAID BRANDON AT EXTENSION 5915073 WOULD CONTACT ME WITHIN 48TO72 HOURS, WHICH WOULD OF BEEN MONDAY OR TUESDAY, I SAID OK, NOW SINCE I HAVE TALKED TO CHEVY ON FRIDAY I HAVE CALLED EVERYDAY SINCE THEN AND LEFT MULITPLE MESSAGES FOR THIS "BRANDON" GUY, WITH NO RETURN PHONE CALLS, THIS IS MY ONLY SOURCE OF TRANSPORTAION, BEEN USING FRIENDS AND UBER TO GET TO WORK NOW PAYING OUT OF POCKET FOR THIS AS WELL.... NEED SOMEONE TO CONTACT ME ASAP 15052037425

My vehicle has been in The shop at Day Chevolet in Monroeville Pa for over three weeks. I haven't been given a time frame as to when it would be finished. I've been told that the part the vehicle needs is a ECM and that the part is listed in the data base as being available but no further action has been taken. I've been told that it's not their fault that the part hasn't arrived but is the fault of Chevy not sending the part despite it being available in their data base. This vehicle is the source of my income. I've missed deadline's due to Chevy's inability to provide service to a vehicle that Chevy manufacture and lost money. Now my bills are piling up with no hope in sight. And their is no one to blame but myself for even buying a Chevy. I never went through this with FORD. My vehicle started acting up and I took it to the shop. I was told that NOTHING was wrong with the vehicle it only needed to be reset. I paid $400 for it to be rest. Only to have to bring it back a few days later for the same problem. Now it's explained to me that it was ECM the whole time. So I paid for a service I didn't need in which I wont get refunded. If it was diagnosed properly and earlier maybe this issue would have been resolved sooner. I feel discriminated against due to the fact that I don't get a return call. I'm on hold waiting for long periods of time especially after the receptionist takes my name in order to direct my call. I would like to know how can a dealership request a part only for their request to be ignored? How will I be compensated for loss of income, loss of sleep from worrying about unpaid bills? This is the most stress I ever been through in my whole life. I've been informing my 3,000 face book friends, those who follow me on twitter as well as my Blog talk radio show as to my horrible experience with Chevy.

Starting on Wednesday, December 14th, my 2011 Traverse powers down and barely moves because of a problem related to the throttle body. I called my Chevrolet Service Department to make an appointment to bring it in and was told it was going to be sometime the next week before I could get in. This is a known problem with many Chevrolet vehicles. In fact there is a Special Coverage Limited Warranty for this problem.

But Chevrolet will not recognize that my vehicle is having this problem. When I signed up for my.chevorolet.com and went to the Warranty section for my vehicle it lists "Special Coverage 14582" It does not give any information as to what it is or means. I researched this on the internet and have found it relates directly to this problem with my Traverse. "a condition where the throttle position sensor may cause the engine to run rough and cause the malfunction indicator lamp and/or an Engine Reduced Power message to illuminate. If this occurs, it could result in reduced engine power.

This special coverage covers the condition described above for a period of 10 years or 120,000 miles". Here is a link to one similar service bulletin I found. I have also had OnStar do an On-Demand diagnostic of my vehicle and they say, “there has been an issue detected in the throttle control system that integrates features such as cruise control, traction control, stability control, and pre-crash systems.”

I was trying to get to work today when this happened for the third time and my Traverse would only go 10 mph. I went directly to my Chevrolet service center. I found out that with all of the evidence they still will not recognize that the problem I am having is even related to this Special Coverage and on top of that they will not even be able to look at the vehicle or do any diagnostic until Monday. I really like my Chevrolet Traverse, but because of the problems I have with the Chevrolet Service Center every time something is wrong, I will never buy a Chevrolet vehicle again.

Steve Raymon Chevrolet In Smyrna, Ga. puts out weekly promotions via E mail. I responded to the promotion to "name your own Payment" I am presently driving a 2016 Cruze. I had some interest in your New 2017 Hatchback Cruze after seeing it advertised. I went to the the dealer on October 29 for a "name your own payment deal". I told the salesperson what I was willing/able to pay as a monthly payment & we proceeded from there. I was told a figure that would fit my pocketbook.

When I went to my State Farm agent to close the deal with the payment quoted to me (orally). nothing in writing. My State Farm agent who I know well looked at the price sheet given to me & told me that based on those figures (trade in etc) that the payment would be about $150 a month more. After several phone calls with no resolution the pending deal was cancelled. I think it was very "unethical" for the dealer to quote one price then try to get me to take another price.

I feel that it was intentional by thinking that I would agree to the new payment price. I have driven Chevys for many years from Blazers to Trailblazers to Cobalts. I will not be doing anymore business with Steve Raymon Chevy except for any warranty work to be done on my present 2016 which is still in the warranty phase.
Nick Discenza

Bought a 2006 ford ranger from a chevy dealership in 2011. It had 50000 miles on it, now has 75000 miles Got the chem pack and undercoating package when bought the vehicle to protect the paint and undercarriage from rust. Truck rusting everywhere, especially underneath. Rear suspension rusted out and needs replaced. The dealership apparently never did the undercoating and now chevy claims it isn't responsible. It was their dealership and should take care of the problem but they just keep giving me the run around.

On or about July 9th, 2016 my wife and I decided to trade in our Chevrolet Eqinox for a Chevrolet Silverado 1500 Crew Cab. We saw an advertisement from Quirk Chevrolet in Manchester, New Hampshire for the exact Silverado we were looking for after much research. We had purchased our Equinox there, weren't happy afterwords because it took way too long to make a purchase there, even when paying cash for a vehicle. but decided to try them again because of the ad.

We called Quirk Chevrolet in Manchester and spoke with a Kristina. She informed us that the vehicle was there, made an appointment to visit witin the hour, a 45 min ride from our location. When we arrived she handed us over to a saleman with 3 months experience and after 45 minutes of waiting he informed us he could'nt find the truck. He took us through the lot, looking at other trucks, none of which were the same and ones we had no desire in purchasing. After an hour and a half we left totally disgusted with what happened.

Our next experience a few days later was no better. We saw an ad at Banks Chevrolet in Concord, New Hampshire for a similar truck, different color but one we liked. Again we called, was told the truck was there, made the 20 min trip to Concord, met with a Staci who handed us over to a brand new salesman. They have about 3 lots of vehicles and after 30 mins told us we had to drive to another lot as the truck was over there. So we drove to the other lot and guess what, no truck there. He showed us a few others that we were totally not interested in.

After an hour and a half we left with the same disgusting feeling about the dealers. I then emaled this Staci about another truck the next day and she sent information about 43 other trucks, but not the one I inquired about. So I email again about the specific truck in their ad and didn't get a response until 4 days later that that specific truck had been sold. We then tried a smaller dealer, Cantin Chevrolet in Laconia, New Hampshire. Small dealership, small lot, easy right. No! This time no ad as I don't believe any of them now.

We drive the 20 minutes to Laconia, find a silver beauty on the the lot with a 20% sales tag hanging from the mirror. A Sheryl greets us at the truck and informs us that this truck is not 20% off as the sticker should have been removed on the 8th of July. It is now the 15th of July. Really? She then informs us that the truck next to it has 20% off, is better model as it was $2000 more than the other. We decide to get a price on both with a trade in, although we didn't want the other truck. It turned out the more expensive model could be had cheaper than the lesser model and we couldn't get a deal on the one we wanted. Guess they didn't want to sell the one we wanted. It looks to us like dealers only want to sell what they want and not the advertised trucks.

We left with no truck, decided we are not going to get one now and are thouroughly disgusted with Chevrolet dealers. I guess it doesn't matter what size dealership it is, none of them know what they are doing. This probably sounds like trivia to you, but this was an experience that left us with not wanting to buy a new vehicle from Chevrolet. I am a disabled veteran and my wife can't walk right now, so this was a horrible experience for both of us.

I have 2011 Chevy traverse 20,000 miles with door actuator failure. The car is at your dealer in La Quinta California. The car had been in twice to the same dealership twice in past 4 month for the same thing. They sprayed silicone on part saying sand gets caught in the part causing problem. Now its out of warranty and they want $300 plus to fix it. I asked them to call you for good will seeing the time frame and low miles. You said NO? how can you say that ? this does not show very good customer service, please take second look at this.

My mother-in-law and father-in-law were in to get an oil change and a diagnostic check on their vehicle. They were not aware of a $95 charge for the diagnostic check. They ended up paying over $140, which they were not expecting to pay nor can they afford that. I called the dealership and got a very very rude service person (think it was manager). He did not listen to me and was very sarcastic and says everyone does this and basically that's too bad and they should have known.

I have never been charged to get a diagnostic check and he basically told me I was a liar and asked me where I have taken my car and that he knew that owner very well. I said go ahead and call them. I will never recommend anyone to go there. I will also never purchase a car at Lake Chevrolet and I will tell everyone I know not to. They treat their customers very rude especially the elderly. I am very disappointed in how this was handled and how rude this person was. I just believe he could have been nicer and at least explained to my mother and father-in-law that there was a charge. They would not have had it done. They are not able to afford that kind of money right now.

I own a 2011 Chevy Equinox LT. I was driving in a downpour and suddenly the wipers stopped working. I was fortunate that I was not involved in an accident and managed to get off the road safely. After some research it appears this is not an isolated incident with the wiper transmission going bad. Why is this not on a recall due to the extreme safety issue it poses? What do I need to do to get this recalled?

I purchased two Chevrolet vehicles from Page Chevrolet in Annandale, VA on the same day...one year ago. The 2011 Chevy Cruz was supposed to be a certified vehicle at the time of purchase. I have had the vehicle at the service center at Page Chevrolet more than 10 times within last year with various problems. I have the vehicle in the service center now for issues that cannot be resolved by the technicians and it has been a inconvenience. The service is unsatisfactory and I will not purchase another vehicle from that location. They have no sympathy for a customer that purchased to vehicles from them at the same time. My questions to you is what Chevrolet will do for my inconvenience, bad service and selling a vehicle as certified which clearly is not--to retain me as customer. Currently, I have no plans on purchasing another vehicle from Chevrolet.