Contact Albertsons Corporate

I have been buying money orders from Albertsons for about 3 years now, and I was always told that you need two forms of I.D. if your money orders are more then $3000.00, I have been told this many times including the day manager and the customer service clerk, so last night about 6 P.M., I go there to get two money orders, one for $2320.00 and one for $150.00, Their is a young guy with a mask on working the customer service desk, so I tell him what I wanted and he says ok, takes out a book and asks me for two forms of I.D., I say for what he says to buy money orders, I say you do not need two forms of I.D. only if they total over $3000.00, he says no it is like $2000.00, I told him I have been buying money orders here for over 3 years, he looks at me and says two forms of I.D., so I give him my Arizona drivers license and my bank debit card and a major credit card, he picks up my bank card and the credit card and hands them back to me and he says I asked you for two forms of I.DF., I said I gave you three, and he says these are not forms of I.D., then he says I need to see your passport, I asked him why he said that's the only other I.D. he will take, I asked him do you carry your passport everywhere you go, He says if you do not have it I can not help you, I pick up my money and do my shopping, as I am in the check out line, there is an older lady bagging stuff, then she walks over to the self service check out I ask the check out girl if that was a manager and she says yes, but the front manager not the store manager, so I walk up to her and as I am just about to talk this young guy that was in customer service runs up between me and her and says I already checked he is wrong, turns around and smirks at me and walks away, then I ask her when did the amount change for money orders, she says it didn't, I told her my story and she says well he said he checked it, and I said so for 3 years everybody including the store manager sold me money orders that they should not have, then I said can you check it, she said no he said he checked it, so, who is wrong retailers that sell Western Union money orders are required to get your info if your money orders total over $3000. so, the customer service guy does not know what he is talking about, or the day time managers do not know what they are talking about, and the manager for the front would not even check it.

you company should be ashamed o your self. I have never seen such blatant price gouging. your price mark and sales pricing is truly outrageous . someone should be looking into this.

I stopped at my local Albertsons in Weatherford Texas Friday night at around 8PM on 02/07/2020. They were busy had to park way out. We did our shopping about $75 worth only to find out they did not have any checkers. Only self checkouts available . I think it is very disrespectful to your customers. It tells me you are care more concerned about corporate profits than customer service. I will not be back and I will share this experience with my friends and family.You used to be my favorite store.

I have been trying to apply for a job here and it keeps sending me to some recruiting.com thing that doesnt work at all. It wont let me apply just keeps freezing up. It would be nice if you would fix it so that people can apply for jobs.

This company apparently has a corporate policy of cheating customers by NOT ringing up the correct prices EVEN WHEN THEY ARE ADVERTISED! I have shopped at the same Albertsons location for over 18 years because it is convenient to my home. No more. I have been cheated for the last time and I intend to make an issue of this deception. Five years ago, I brought this to "corporate" attention. Very apologetic; as they always are. They even sent me a $50.00 store credit. Whoopee! They still are cheating people everyday! Fifty dollars is a real cheap way out of being responsible. If you correct them at the register, they say "All of the discounts are registered when the transaction is complete". B.S. I cannot tell you how many times I have had to GO BACK to the store, show them the receipt and the over charge, and it's always "Oh, we're sorry! Here's some money back". If they only short change 10 people a day; times x number of stores; that adds up to one hell of a lot of money...and they have been doing it for YEARS! Don't even bother to send me some kind of card. You fooled me once; it will not happen again. I have pictures of this deception, the product, and the receipt. You have just lost 100% of my grocery money to Fry's.

Cashier was rule. She acted like she was prejudice.

I only have a problem with the meat department. I asked the dark hair lady to wrap each piece of chicken separate. She refused because it was on sale. This is not the only time they would not accommodate the customer. I have shopped Albertsons on Indian School Road in Litchfield Park AZ and they are very accommodating to your needs. They go above and beyond to please their customers especially Gerald. I would suggest to the manager at the Surprise store to do a little training in customer service.

I shop at Albertsons in Tustin weekly. Never had such a bad experience as today. I had over a $100 in groceries taken out of my cart and there was a lady in front of me that did not have the money to pay for hers. She kept trying and trying to get her card to go thru? The checker just kept asking the manager, Jose, for an override with no regard for the customers in line. Not once did the cashier apologize for the delay not did the manager Jose. I ended up after about 10 minutes putting everything in my cart to go to another cashier.

I was so upset because your employees, especially the manager, made no attempt to help the customers inconvenienced by this woman?

Think he as well as your employees need more training on customer service.

The store address is 13270 Newport Avenue, Tustin.

ALBERTSONS COMLAINT LETTER

my friend and I have been shopping the Albertsons store here in lake worth, tx
every since it's been open. I've probably have shopped every Albertsons store
in the fort worth, tx area on several occasions. I've never have experienced
such a horrible visit as I did on Friday 6/7/2019. the weekly add has a $5
dollar Friday section. so we bought some of the specials, and purchased several
of the " clip or click! just for U specials. we were going to buy some of the
lunch meat on the 5 dollar Friday, but the deli was already closed so I asked the
lady at the deli and she told us that the deli closes every night at 9:00 pm.,
but we could get a rain check, so my friend went up to the front of the store to
get the rain check and the store clerk said she wasn't going to give her one ,
that we should have come to the store earlier. we finished shopping and proceeded
to check out. she had her own shopping basket and I had mine. I started checking
out and the clerk started being extremely rude and shouting that she wasn't going
to honor the specials in her basket because there was a limit on some of the items.
I assured her that my friend did not go over the limit. the clerk started shouting
that with the items in my basket and with hers that we were going to be over the
limit. my friend and I live in the same house, but we buy our own separate groceries
all the time. .I finally told the clerk that I needed to talk to a manager , and
she replied that she was a manager assistant, but she could get the store manager but
it wouldn't do any good. when the manager showed up she started shouting to him that
we both came into the store at the same time and we were shopping together and that
we were together. I then told the manager that we did come in the store together,
and also we rode up to the store together. sometimes we go in separate cars, but
I've never have heard that friends that carpool together are not allowed to shop
separately. the clerk was very unprofessional and had my friend and I upset. she
hit the total button on the groceries before I could get the coupon discounts
and I asked her why she did that and she said they don't give customers an
opportunity for the rewards anymore. so I told her that she needed to redo the
ticket for my discounts and she refused and told me I could come back the next
day to take care of it. I've not reported her to any news stations or the BBB
yet because I wanted to let the corporation know of her behavior . the manager
heard about the argument over the rain check and brought us one for the lunchmeat.
the way I figure if Albertsons can't afford to run an item on sale, then don't put
it on sale. I tried to explain that I work until 10:00 pm. and she was very rude saying
,"too bad". we will never shop the lake worth Albertsons if she's on duty. it's an
unfortunate situation because my friend has been living in her house in lake worth for
40 years. I will make a copy of this email complaint just in case it be needed again
in the future. thank you, and as I said earlier I've never had a bad experience
at Albertsons before this.

Something happened to my husband at Albertsons today and I cant get it off my mind . We been buying our groceries at this Albertsons since I moved here in 2009, Ed even worked at the Albertsons Fuel Center when it was open. Most of the workers know us by name so that’s what makes what I’m about to say even more confusing and disappointed. My husband saw a small basket of groceries setting under the check out counter with perishable items in it, he went to the checker told him “excuse me” and tapped him on the shoulder then the man turned around with a evil look on his face and yelled “ don’t you ever touch me “! Really ? Seriously? You work in a friggin grocery store , people will touch you when they need to get your attention . If you don’t like people to touch you then you have the wrong job ! Or was it something else ? Was it because my husband is black ? I hate to think this way, but to get so upset because my husband tapped you on shoulder and said excuse me , it called for the yelling? I think something wrong there ! Ed talked to one of the managers in the store but I WILL be contacting Albertsons personally on Monday when the office is open . Either reason he choose to yell at my husband is unsatisfactory! Him or I or both are in that store just about everyday and to be treated that way is not acceptable to me !! We go there because it’s by our house and we know most everyone there. If you have a bad attitude you need to check this at the door before you start work , he lucky it was Ed he yelled at and not some of the people in our neighborhood because they would have knocked his ass out . Any way I had to get this off my mind so I can sleep but you can bet I will be calling the head office on Monday!!

Albertsons 2351 Main St SE
Los Lunas, NM 87031. Self checkout every time I go in to use self check out, I scan my first item, put in my number for the savings, when I scan a second item it pops up unidentified item in bagging area even though I scanned item it still comes up with unidentified item. Then a employee has to come and punch in a code to continue scanning, then employee starts treating you like a child and stands next to you as if you're dumb. Please fix this glitch, it is not convenient when you're in a hurry and the self checkout wants to glitch on you. Thank you for your time.

Name tag says Frank Chavez at 9111 Dyer. Store was busy. Long lines. Employee Frank comes up and complains and belittles another employee about being bothered. Such A RUDE POS. Never gonna shop there and letting my social media friends know.

I never thought I would be making on Albertsons. I just left store #4289.
I had the rudest cashier. Dr. Pepper 6 pk sodas are $1.88 but, u must purchase 3. Sodas were scanned and my Albertsons card was used. I think he said my total was $10.14. I told him Big Red and RC are Dr. Pepper products and he called me a lie, the he went to customer service and asked the older lady. She called herself googling Big Red and told me it was made by Pepsi. Another employee came out of the office and said they were Dr Pepper products. Still, the rude ass cashier went back to the register and voided my transaction. The employee from the office went to soda isle and confirmed what I said. Then that rude ass cashier checked me out again. I said to him "And u can't even apologize for being rude, all black people don't steal. He said here is your change. He didn't say how much change i had or anything, he just handed it to me. The lady from the office did apologize. How i was treated by that cashier is unacceptable. The employees should know about the products they're selling especially sale items. The cashier was Christian. Trace # 26001209249. Auth # 215391. Bar code # 00428900803291903312022.
I'm so upset about how i was treated

Every Friday for the $5 Friday, my father in law and I would go to the Lake Forest, Ca store for the service delis Fried chicken and their hoagies but the last two months the service deli there have not been great service. There’s never any hoagies out and they hardly have their fried chicken. Whenever we ask if they can make the a hoagie for us, like for example the deli manager Diana would just whine or complain about being on her own for an hour and a half or whine that Pamela is taking forever on the salad case instead of helping us. Sometimes when Alfonso is working we will walk up and he will walk away to start cleaning or messing with the ovens leaving us standing there for 20 minutes. We heard that store has poor customer service but that is beyond poor. That is the worst service ever

Paso Robles Albertsons use to have a very friendly customer service.
Today my cashier had the name Adrian but on my receipt the name is Josh M....?
What a poor service he gave to me and the 2 ladies in front of me. The first lady told him at the end " you didn't ask my phone number" , he goes: "oh, I though you entered that" No sorry words. The lady in front of me asked him" How are you doing?" since he never asked her. On my turn he did the same thing....no questions were asked: no how are you, no did you find everything...at the end no thank you, he just gave my receipt and say "have a good one"....and I did not say anything and while I am leaving he spoke in a loud voice: "have a good one"....
What a shame that Albertsons in Paso Robles use to have the best customer service...not anymore.

I've been a customer at your Surprise, Az location since it opened in 1998. I've watched it deteriorate over the last few months. The lines have gotten ridiculous over the last few months and I know it is due to the lack of help when checking out. Also you advertise products that are not even there. You have two cashiers that I must rave about during this time who try hard to make shopping better. I only know them as Pat and Judy. They serve customers as best as they can especially Pat with her great sense of humor.
Please do something about making this store what it use to be. I know there are many people I know that feel the same way and have taken their business elsewhere, but as a die hard Albertsons shopper, I would like to see it improve.

I accidentally bought fat free Lucerne coffee creamer at the 5950 South Cooper street location. I went in this evening to try to exchange it for same creamer, just not fat free. The checker lady was rude. I told her I bought the wrong creamer. I didn't bring the receipt but, made the purchase under my Albertsons reward account. She said that with dairy they need a receipt even though it is not expired, and is Albersons brand. She huffed and puffed like I did something wrong to her. She said I'll call the manager. Out come this totally unprofessional straggly kid. The checker met him halfway between the door he came out and me, with her back turned, she leaned over and whispered to the so called manager guy. He comes to me and instantly says we need a receipt. This is not the first time this lady and guy has been rude. I let it pass last time. I will not this time. This Albertson lost my business. I will never go back to this store for anything. I bought the wrong creamer, for goodness sakes. It is unopened, not expired and, the store brand. Believe it or not, Walmart would exchange their brand in a heartbeat, with or without a receipt. There is no need for rudeness. Sorry for complaining but, something as simple as exchanging, NOT REFUNDING, lost a customer. I'm certain I'm not the first with these 2 particular people. I went in today at 10:00pm. One older lady checker and one straggly looking white kid that thr checker is calling manager. I've never seen an Albertsons manager look anything close to what this guy did. Someone needs to test these 2 out, I'm certain they will be rude.

I got offer letter from albertsons how to contact directly to hr im thinking it is fraud

Your newspaper ad in the Idaho Statesman on the 10th of January 2018 is very confusing. The coke ad advertises 3 12 packs for 10 dollars is in bold red lettering. In the body of the ad is the print,digital offer when you buy 3. just for U follows next. When asking the female checker at your store number 189 in Boise why I was being charged $11.64 instead of $10. 60 the checker blamed the computer. When trying to share my confusion with her answer blaming the computer I tried to explain that .06% sales tax plus the advertised price for the product advertised should be $10.60. Again the checker blamed the computer. Upset I left your store 189 leaving the product at the store. After cooling off I asked a different Albertsons store assistant manager for an explanation and he recognized the confusing issue I was talking about, for which I thanked him. Either your advertising department needs some help or a better explanation of "just for U" program to those of us that are not tied to our phones. Ray

Hello: I am writing this complaint (on behalf of my husband) because I was contacted because by (I think her name was Michelle from Great Falls, MT) regarding his complaint against the Albertson's store on Main Street in Billings, MT. If you read my husband's letter to Boise which was never responded to so he filed a complaint with the Better Business Bureau and which they in turn referred it onto the Phoenix AZ headquarters for a response.

Thereafter Albertson's must have sent the complaint onto the Great Falls people as we were contacted by telephone to contact them. I contacted them and Michelle stated the camera's were not working at the Main Street Albertson's store since spring 2016.

However, the Albertson's Main Street store manager I spoke with regarding the ring lose stated the cameras went down about the same time my rings were lost at the counter (very unusual). Now in my opinion someone is lying but who is the culprit. Michelle stated she would get back to us but as of this writing I haven't heard a word from her. If she thinks she can sweep this incident under the rug and that we should roll over and play dead she and the manager are completely wrong.

I believe Albertson's was negligent in this incident by not being able to provide us with the hard facts on who may have stolen the rings after I lost them at the check out. Without the camera evidence we can't get our insurance company to pay for the loss. I think in all fairness Albertson's should be responsible to pay the $2600 for the cost and loss of my rings. After you read the letter my husband sent to Boise you will get the facts of this case. If the person that I spoke with from Great Falls, MT doesn't respond back as she promised I will forward this letter to the Phoenix, AZ office. Also whomever reads this complaint see that it gets to the proper officials.

Albertson's LLC
250 Parkcenter Blvd.
Boise, ID 83706

Mr. Richard Navarro CFO:

I need your assistance regarding an incident at an Albertson's store in Billings, Montana. On September 26, 2016, my wife (Rita Neuman)lost her 1990 wedding rings at the Albertson's Store, located at 345 Main Street, in Billings, MT 59101.

While paying for groceries on that day her wedding rings came off (unknowingly to her) and after she got to her car she noticed it wasn't on her small finger. Within a minute she traced her steps back into Albertson's and had people looking for the rings. They could not be found and most likely were picked up (stolen) by someone either behind her (as there were three people she noticed, Native Americans)and/or store personnel.

She eventually contacted Barry (last name unknown) the Store manager to see if he could review the video in hopes it would show someone in the aisle behind her or otherwise, that might have stooped over and picked up the ring after she went to her vehicle. After many calls and no return calls Barry finally called her back. Also, another person by the name of Chris was contacted on several occasions for assistance, so he knows about this issue also.

Our insurance agent stated this would be the only way she can claim the lose was to verify the evidence with Albertson's and have the police write up a report that the rings were stolen based upon the video evidence. On October 5, 2016 Barry finally contacted my wife and stated he reviewed the video which is blank for that particular time/day. My wife shortly thereafter, contacted me and here is an excerpt from her email.

"Barry called back and said he didn’t find anything and the cameras show nothing for that day or time frame, said, there must have been something wrong with them. Don’t know if he even looked but he isn’t willing to let me look at the video."

After I received her email, I called Barry and wanted him to explain why the video tape was blank. He really couldn't give me an logical explanation. I even stated maybe an employee picked up the ring and than went up and erased the tape for that particular time frame. Barry than stated the tapes couldn't be erased. I asked him if other people have access to the video room and he stated they do. As far as Barry was concerned and my interpretation of his attitude was it was a closed case. I than advised him I would be contacting headquarters to sort this out and he stated to go ahead.

My conclusion is Barry is not being up front on the facts and why the security video machine failed for that particular point in time is behooving to me. When the ring came off my wife's finger and since Albertson's has video camera all over and even outside why did the machine fail to record for that specific point in time? It just doesn't make sense. Even if an employee picked up the ring and could erase the tape wouldn't a forensic expert be able to bring back the images? The downside to this issue is we can't report the loss to our insurance carrier unless the video would have shown someone picking up the ring and a police report is filed.

It leaves my wife between a rock and hard spot as the security video machines(according to Barry) failed and why it failed needs to be investigated by you folks to prove Barry facts. Also, why wouldn't Barry allow her to view the security video tape seems suspicious to me. It unbelievable that Albertson's security video systems were not recording at that precise moment in time. Maybe Albertson's is liable in a court of competent jurisdiction.

I will appreciate hearing from you on your finding or I will pursue this further with other authorities starting with the Better Business Bureau for a logical response to Barry's conclusions.

Couple of times a month I have been able to buy over ripe bananas for banana oatmeal muffins at my local Albertsons store. The manager & workers in the produce dept surprise store on grand ave are wonderful & I feel like they have been friends since I shop each week..the over ripe bananas would be tossed out but great for baking muffins. Now they say they no longer can sell to me at reduced price..so sad to just toss out since I would be able to put them to good use. I usually need about 12 bananas each time. If Albertsons can't sell them to me but would rather toss out does not make any sense to me. Unless this changes I will no longer shop here.

The manager at Albertson's tonight was rude and loud talked to me in front of other customers made me feel small-she then became arrogant because there was a pricing error on my behalf. Instead of kindly pointing out my mistake and showing me it was a different item on sale. I felt she was blaming me as though I was trying to get away with it. As in stealing. I was very upset when I told her I would talk to the manager she said I am the manager. A very nice lady came out and said she was the manager, and offered me George's number. She should not be in a public position, as she talks down to customers, that young man who accompanied the manager lady should in fact be the assist manager as he listens to customers and treats people with respect. I don't know his name but he was courteous and polite, respectively listens to the customers. That young man is eager and willing and will be an asset to any business.

Made 5 trips to store at Dobson and Baseline in Mesa AZ. After each trip I was disappointed that the advertised item was out of stock. When I asked for help I was told the stock person had gone home and I would have to come back the next day. The store director is another piece of work when he informed me it is hard to order 30 days out and that is the way it is.Wow I advised him your store is a museum because you just want me to come in and look at you. The problem I am having is do I file. ARS 44-1521 with the State of Arizona to have you investigated.As a former Commissioner I feel confident consumer fraud could be an issue.