Contact Trader Joes Corporate

I got a plastic piece in chocolate pistachio toffee. I am not sure where to make complaint about this, i am very disappointed as i love those toffees .

To:Complaint department
I come to TJ's once or more a week (near my work) to get things for myself and my staff. (they have 30 min lunch time so I can do things as a manager they can't)
I get along with most of the staff except one really grumpy manager. My payments are in check so I remind the cashier not to hit the credit card button. If they do the amount is not recoverable on the screen. The cashiers are of a good nature and smile, but the manager looks at this as a threat to his staff. I have avoided making purchases when he is around just to avoid his caustic attitude. Today as I made my purchase by check as I was leaving he told me "not to harass his staff because I will soon be on my way out:" I believe permanently banned from this location. This is a rude thing to say to anyone. I ignored him on the way out but I am filing a complaint on this. Location #702 11955 Carmel Mountain Rd. Time and date on receipt 01:28 PM on 05/31/2019.
When he first got upset with me I asked him specifically what I did wrong and he stated all the things he did not want me to do. I have held to all he asked with this branch and every other TJ location. I was also following those guidelines today but I guess he has new rules for me to follow. I don't even know his name. Thus the date and time of his shift. I work in QA for a Biotech company, which means I am held to high levels of compliance to guidelines. Please send me the TJ guidelines for customer interaction so I can see if he is following them carefully or just being difficult with me personally.
Thank you for your time,
Robert Merlock
PS being banned is not something I would feel right. I am polite and respectful of others as my parents raised me. Besides I care very much for those I manage and purchase during my lunch for them.

This location is at 5639 Centennial Ctr Blvd. in Las Vegas. Store number is 098. This complaint is towards a store manager. What a shame.

I would like to share my experience. Actually I’m speaking on behalf for my daughter, who is a 15 year old teenager, and my Husband. On April 30, 2019 they had items to return. My husband stayed in the vehicle, our daughter went into the store to exchange her items. Now as a loyal customer. We know what are the return policy. According to my husband. The store manager was very rude. He would not have my daughter exchange her salads, and on top of that. He said, my daughter had to pay the difference. I don’t understand how he, as a manager would not know Trader Joe’s return policy!
My daughter told her dad of what happened. Off course my husband was really upset of how she was being treated by this manager! My husband got out of the vehicle, went into the store, spoke with the manager. The manager responded , “ oh I’m sorry, I screw up.”
this manager told my husband, “it’s only a salad.”
my husband responded, it’s not about the salad anymore. It’s about how you handle customers service! The manager was very unprofessional! I believe my daughter and my husband was discriminated. Most especially my daughter. Just because she’s a teenager. Doesn’t mean, that manger has the right to treat her any different. With or without receipt. They’ve been discriminated by this whole incident. It got to the point where, the manager made a scene on front of the customers and staffs! I know Traders Joe’s return policy and in the past, when I do a return for any reason(s).... I never have any problems from the Trader Joe staff. But this particular person decided to do it his way! All my daughter wanted was to exchange her items. But the store manager decided to give her a hard time. I will be calling that store to speak to somebody who is above him. He cannot be treating people like that. He needs to be retrain for customer service!

The store number is 098 and the rude manager’s name is C, Robert. Thank you. I hope to get a quick response. I will be also writing a letter to headquarters.

Hi Bryan,
It is disappointing to hear that the crew at the Hillcrest store failed to meet your expectations regarding customer experience again. The store Captain does make customer experiment a priority, I am going to have the store Captain (Susan) give you a call this week to discuss.
Sincerely,
Laurie Kuchinsky
Regional Vice President
Trader Joe's

-----Original Message-----
From: yjhsr141@cox.net [mailto:yjhsr141@cox.net]
Sent: Sunday, March 24, 2019 11:45 AM
To: Laurie Kuchinsky <lkuchinsky@traderjoes.com>
Subject: Feedback About Your Local Trader Joe's Form

Location:casandiego
City:Hillcrest, California, San Diego lkuchinsky@traderjoes.com

Comments: This is about Store #026. The employee is P. Thomas.
If you will reference my last horrible experience of being mistreated rudely at this store by three employees and the manager, you will find it amazing that I even returned again to give it one last shot to see if your customer experience had improved. Horrible!

I went to buy flowers for a family member and a card. When I walked into the store, P. Thomas was talking to another co worker next to him while checking someone through the line. Rude!

He is working the twelve items or less line. So, When I came up, there was not even a "Hello, I can help you here", "Hi"...or even a grunt of acknowledgement. He simply grabbed my flowers, my card and put them in front of me while my card was being processed. After I removed my credit card from the machine, he grabbed the receipt and said: "There you are!" And began inviting the next person to come through the line with a "Hello".

What is going on with your horrible store attitude in Hillcrest??!! Does anyone care about my dignity or my customer loyalty to your Brand? It is sickening to be treated like some nobody by your employees who have stupid attitudes like P. Thomas!!!

I wont go back now. You promised me that you were very sorry for my last experience and would make sure that that never happens again, and yet, this store breeds contemptible disrespect for its customers by your employees like this ignorant Mr. P. Thomas who thinks he has no responsibility to be polite, to ensure customer satisfaction or anything beyond his pay check. I hope he gets fired for doing this to other people. It is apparent that I don't matter. Why do you even bother having this section on your website when you don't care??!!

I'll stick with Ralph's Market next door. At least their employees don't shoot attitude that wreak of insecurity and pride which prevent your employees from being kind and valuing our money, loyalty and the time it takes to get to your store. I can't believe I fell for your promise to really give a damn about us. All you want it money, prepackaged goods and going through the numbers. Numbers is all we are to you. Well, I'm more than an number. Congratulations for not needing the thousands that I've spent at your stores in a years time! I'm sure P. Thomas must be quite a valuable person for you to allow him to cause the loss of my patronage. You've lost a really great customer in me.

I’m so angry at the store on metropolitan avenue in queens. I was waiting in line with a heavy basket and I saw someone was open so I went to the line. The guy just said no to me. So I went back to where I was and then one of the workers there who was not on register told all the people behind me to go in front of me. I’m so angry right now. That store is ridiculous and way too small. You should fire all those dickheads and put some actual nice people in there.

I am very frustrated and disappointed in the Trader Joe’s store on LosGatos blvd. Los Gatos Ca. Both the cashier and Management were very rude. I’ve shopped atTrader Joes over 15 years. I spend a substantial amount of money each visit. I like this Trader Joe’s for the great teamwork and personal attention their staff portray. Saturday, January 12, I encountered a very rude condescending staff member at 9:30 am. The store had been open 30 minutes. You would think staff would be fresh and not tired at that time. I was in the 12 item give or take some because only two other cashiers were working and it was slightly busy with people with a lot of groceries. I never use this lane unless necessary. I grew up in a Catholic family where guilt is a prominent characteristic. I believe in good manners they never go out of style. I have an 18 year old so and my biggest priority in raising him is to be kind considerate and honest. Unfortunately I don’t know the name of the staff member. I went directly to management and he was rude to me.... didn’t say he was sorry didn’t apologize and condescending. He didn’t say how he was going to handle this situation. Both were very unprofessional rude and inappropriate. I will be taking this incident to the CEO and wherever else I can file a complaint. I would like to know how you will be handling this. I wantvery much from you. I very easily can go to Nob Hilland Whole Foods for my grocery needs.

Warm regards,

Terry Friedman
408-394-2779

Date: December 28, 2018
Day: Friday Time: 7: 30-8:00 p.m.
Place: Trader Joe's Store

I was stopped two employees and a uniformed security for no reason. I never cause a problem at the shopping mall or any Trader Joe's market or store. This is a second incident at this store. I have not entered the store since last Christmas to purchase a bottle of white wine for a salad. This time to purchased a bottle of red wine and a wine opener. I was asked to leave because of a problem six months ago. I was told this was the manager's request. I have to complaint to the Better Business Bureau.

To purchased two items for less than $15.00 is not much. But to travel to another store after 8 pm. take time on a Friday night. The manager is mistaken. I came to shop and leave. Make the clear to the manager because my complaint going to the attorney's office. To be approach in the store with shoppers watching is not for the business.

Last time I was unable to find my cash. Money fell on the floor. He ask me for my ID. He said I was drunk. I was not drunk. This time two employees and security stop me. My name is Herman Jones. I'm a banquet server and a cold food cook.

Herman Jones
UNITE H.E.R.E. Local 2
P.O. Box 27192
San Francisco, CA. 94127

Hi there,

I've been a client at Trader Joes since 1990 the Trader Joes in Pasadena. I was fairly new to LA. I'm a natural colored skin by God Haitian women. I am grateful to see Trader Joes growth all over the Nation including Brooklyn NY. I was there recently and I could not believe the line around the corner. What a joy, I thought, to be from California,

I was there when the La Brea store opened I know most people at the Rancho Park store, the Claremont store ( at the opening was there) and remember the days when every person working in the store ( La brea) knew every wine and could then inform the customers about the wines. An example is the
Blanc de Blanc) comes from the Champagne region (my family Gousse origin) and so on. It's because you had wine tastings for the employees after hours of Friday's if I remember we'll.

Now, as I mentioned before I am of Haitian origin, I born in Brooklyn NY and grew up in Quebec. I lived in Mexico City 2 yrs and traveled all over the world and Paris is one of my long long stay homes. I have a French style of living. I now live in San Dimas after leaving Los Angeles 4 yrs ago to help the Country of Haiti. I came back exactly 2 months ago. I'm staying at Extended Stay San Dimas however it does not change my French taste.

I went to get a bottle of wine this evening and this same little girl was there at the cash register. Sometimes I buy wine only, sometimes wine and all kind of foods. This evening was disastrous!

I am a Realtor must I mention and I am proud to be part of the Equal Discrimination Act. The little girl of very fear skin type, in the past, I had ask her, her age, she looks so young, She told me she's 18 yrs old and the youngest working there! We'll this evening as I went with my bottle of wine to the cash register after a long day of work, she looked at me with disgust, slide the bottle of wine on the counter ( could have been in a bar the way she did) and made me feel bad! Really bad rude and definitely not kind!

No one should judge anyone for buying wine or whatever! She does not know who I am! I'm an Actor, A Realtor and A Certified Los Angeles Court Language Interpreter, the only Creole & French Interpreter in the Los Angeles County. She does not know my life! I live in a Hotel right now after helping tons of people in the Country of Haiti for 4 yrs.

I felt discriminated against my choice of product and I am not happy.

It is the reason I wrote to you! I do not even feel like my wine is worth it! What a shame! That little girl should try speaking French travel & respect people. She needs behavior and judgement training.

Thank You
Maggy Gousse

TO WHOM IT MAY CONCERN,
I CONSTANTLY PROMOTE THE TRADER JOES PRODUCTS TO THE SENATORS IN THE BRONX+ OTHERS. I NEVER STOLE FROM YOUR STORES, BUT WHEN DOES EXCHANGING FOOD FOR FOOD=STEALING? SINCE THERE AREN'T ANY TJ BRONX LOCATIONS, I ROUTINELY COMMUTE TO VARIOUS MANHATTAN LOCATIONS TO DO ALL MY SHOPPING FROM THE NEIGHBORING STORES NEXT TO TRADER JOES + I SPEND $160-$200/ EACH VISIT EVERY 2WKS. IT'S VERY DIFFICULT+ PAINFUL FOR ME TO COMMUTE WITH ALL THE SHOPPING BACK TO THE BRONX, BC I'M PHYSICALLY DISABLED + ON CRUTCHES + I PHYSICALLY CARRY EVERYTHING IN MY GREGORY 75 L BACKPACK. I ONLY EXCHANGE THE FOOD THAT I'M PHYSICALLY ALLERGIC TO. IT'S VERY DIFFICULT FOR ME TO RETURN THESE ITEMS BACK TO THE STORE BC IT'S PAINFUL TO WALK CARRYING THESE LIADS WITH MY DISABILITY FROM IMPROPERLY TAMPERING + LABELED FOODS, the Store managers @ the Union Sq NYC 10001, 21st +6th Ave NYC 10001, + 72nd st+ Bway+ 32nd st + 3rd ave THEY ALL DENY ME EVERY TIME TO EXCHANGE BOTH UNOPENED + OPENED FOOD BC OF ALLERGIES EVEN THOUGH IT'S FROM ANOTHER LOCATION. THEY INSIST FOR ME TO TRAVEL BACK TO THE SAME STORE I PURCHASED THE FOOD FROM, WHICH IT'S INSANE. I DO ALL MY SHOPPING FROM ALL THE STORES IN THE AREA AT THE SAME AVAILABLE TIME FRAME. THESE MANAGERS ARE RUDE, NASTY + EVIL BY SYSTEMATICALLY DISCRIMINATING WITH PREJUDICE AGAINST ME. THEY'RE VERY UNPROFESSIONAL WITH THE DISABLED ESP IF YOU NEED TO EXCHANGE + RETURN.
IN ADDITION, THEY'RE SNEAKING GMO PRODUCTS IN THEIR FOODS =ALL PRODUCTS CONTAINING WHEAT, OATS, CORN, FLOUR, GLUTEN FREE IS CORN, CORN, FRUCTUSE ,GLYCERINE, CANOLA OIL, HIGH FRUCTOSE CORN SYRUP, UNLABELED INGREDIENTS + HIDDEN INGREDIENTS, FLOURIDE IN ARTESIAN WATER,MILK + JUICES CONTAINING WATER, SPOILED FOOD, SALMONELA IN CHICKEN FRIED RICE, CHILLI LIME CHICKEN BURGERS, ETC TAMPERING WITH THE APPLES- BC THEY'VE GOT MANY INJECTIONS ON THEM. MOST OF THE ENVY APPLES + HONEY CRISP ARE OVERCHARGED + SPOILED INSIDE OR THEY TASTE LIKE PETROLEUM. IT'S REALLY DISGUSTING..
I ALREADY FILED A COMPLAINT WITH CONSUMER AFFAIRS LAST YEAR.
THERE'S TOO MUCH PAIN + SUFFERING WASTING MY PRECIOUS TIME, ENERGY + $$$$$ JUST TO BE DENIED MY BASIC RIGHTS TO EXCHANGE THE FOOD. THERE'S NO LIMITATION ON HOW MANY TIMES A PERSON CAN EXCHANGE THE FOOD /YEAR OR LIFETIME. IF THE OTHER PEOPLE HAVE WAIVED THEIR RIGHTS TO EXERCISE THEIR FREEDOMS TO EXCHANGE THEIR FOOD, BC THEY'RE NOT ON A LIMITED BUDGET LIKE I AM,+ ENJOY BLOWING $$$$ IN THE WIND OR TOO DAMN STUPID + LAZY THEN THAT'S THEIR RIGHT. BUT BEING DENIED TO EXERCISE MY RIGHT YO EXCHANGE THE FOOD, BC OF THE STATUS QUO OF THE ZOMBIES WITH BENEFITS IS DISCRIMINATION WITH PREJUDICE. TJ THROWS HUNDRED OF DOLLARS OF UNOPENED UNEXPIRED FOODS EVERY OTHER DAY A NEW SHIPMENT OF FOOD IS DELIVERED TO THEIR STORES, WHICH THEY DON'T HAVE ANY PROBLEMS THROWING OUT, BUT IF I WANT TO EXCHANGE IT, THEY AUTOMATICALLY INSULT ME IN FRONT OF CUSTOMERS, SNEER AT ME, MAKE DISGUISTING FACES, LIE TO ME, + DENY TO EXCHANGE ALL FOOD FOR OTHER FOOD EVEN WITH A RECEIPT + WITH UNOPENED FOODS= DISCRIMINATION WITH GREAT PREJUDICE + AGGREVATED HARASSMENT.
THERE'S A FEW MILLIONS DOLLARS OF PAIN + SUFFERING HERE AGAINST YOUR STUPID STORE MANAGERS STORES.
NEXT STEP IS LAWSUIT.
MONSATO BOUGHT TRADER JOES + WHOLE FOODS, WHICH EXPLAINS WHY THE MANAGERS OF ALL THESE NYC TRADER JOES LOCATIONS ACT AS IF YOU ROBBED THEM EVERY TIME YOU WANT TO EXERCISE YOUR FREEDOM TO EXCHANGE THE FOODS THAT YOU AS A CONSUMER ARE ALLERGIC TO+ DO NOT LIKE IT. THIS IS FRAUD, DISCRIMINATION+ AGGREVATED HARASSMENT, BUT NOT LIMITED TO THE ABOVE.
IF I WERE THE REGIONAL MANAGER OF THESE STORES, I WOULD REQUIRE THAT THESE MANAGERS BE PSYCHIATRICALLY EVALUATED WITH MANDATORY THERAPY FOR 6 MONTHS BEFORE RETURNING BACK TO WORK, BC THE STRESS IS CREATING PROBLEMS FOR PEOPLE+ IS HARMING THE COMMUNITY. I WOULD FIRE THEM IF THEIR BEHAVIOR DOESN'T IMPROVE.
IT'S A DAMN SHAME THAT TJ ALLOWS + HIRES THESE LOW LIVES TO WORK IN THE MANAGERS POSITION, BC IT REFLECTS VERY POORLY ON THE STORE+ THE COMMUNITY.
I REQUEST THAT A $6,666.00 STORE CREDIT CHECK FOR THE PAIN + SUFFERING BE EMAILED TO ME AT eamelektaus666@mail.com TO BE USED IN THE STORES TO AVOID THE LAWSUIT.
Thank you for your cooperation regarding the above.
Sincerely,
EANKI K.

I arrived at Trader Joe’s in Sandy Springs, GA at 850pm and one of the employees stopped me at the door and said they we close at 9pm but it was still 10 minutes left. Another customer was let in right before I got out of my car. If you close at 9pm then you should keep your doors open until then and not close early to accommodate the workers wanting to go home. I realize you want to get off on time but sometimes you can’t. I was frustrated and had to go to Publix who would have let me in even if it was 8:59pm. Very disappointed customer.

I went into Trader Joes's today to purchase a cucumber and rarely do I go there for one item, I selected to cucumber and proceeded to the register to make my purchase, The cashier said that the price was two dollars plus change, I asked her what was the price of the cucumber and she stated more than what the shelf tag was. I told her I would go over and check the tag again. At that time I saw one of the managers and told him about the register price and the shelf price. He walked over to the produce section with me and checked the shelf price and looked at the other area where the organic cucumbers were and said that the cucumber was in the wrong section. He left me standing there and walked over to a stock person and said something to him then proceeded to the register and entered something in and lyelled to me it's $1.69. Not really knowing what was going on I proceeded back to the register where I had to stand in a lengthy line and was told by the cashier that the cucumber was organic (I didn't notice that the cucumber was organic because I was not in the organic section) and was a higher price. I saw the same manager (a tall Irishmen) and told him I have the same problem with the price. He walked me back to produce and started going through that stack of $1.69 cucumbers and said these are organic and in the wrong place. I told him the sign said $1.69 and why should I have to pay the higher price if they made the mistake. He did not say anything to me or even make eye contact with me. He went over to the same stock person and told him something. That person immediately came over and started moving the cucumbers around. I let him know my frustration with going back and forth with a simple cucumber and he didn't seem to care. As I walked back to the front I asked another person if he was a manager and he said they are all managers. I started talking to him about my situation and at some point a female manager walked up and heard the conversation and said just take the cucumber in a pleasant voice. Finally someone understood that the customer should not be sent back and forth and made to pay for an in house error.
This was totally unprofessional among other thing and I could not let this go by without reaching out to make sure no one else or myself has to deal with management who are not customer friendly

i was robbed today 11-12-16 at Trader Joe's in El Cerrito Plaza of my I phone 6S as I was looking at flowers, my purse was in the food basket near the front of the basket. The area was very small on the right hand corner of the store where the Orchids were located, and as a result I was unable to get my basket close to where i was looking at flowers, and that is where my phone was lifted from my purse. I didn't become aware of the thief for about an hour later when I had to make a phone call.

I was at the check stand at 14:24 I called the store and asked if security cameras were available to try and spot the thief, and also drove back to the store and was told the camera wasn't able to see in that area. I shop a lot at my Trader Joe's and really fell very badly that something like that could happen to a senior lady. Two of your employees were very helpful to me and gave me information on how to try and find my phone via apple but the phone is gone, and all my information, I'm a very sad senior lady tonight. wanted you to know so that maybe someone could watch over us to keep this from happening again.

I've been a Trader Joe's customer since 1980. In the last 8 years or so, I've been more and more disappointed in their business practices. Specifically, I now always run into items that are either discontinued or out-of-stock. It used to be "never" and now it's "always". Discontinued items are the direct consequence of Trader Joe's buyers bleeding suppliers to death. They would rather discontinue a product than pay the manufacturers a reasonable price. Potato bread didn't disappear from TJ's shelves because the world ran out of potatoes.

Everybody agrees it was a hot-selling product, but there wasn't enough profit in it. I enjoyed TJ's pear tart for many years, until it was discontinued. It so happens that I know the French supplier (Panem Ile-de-France) and had an enlightening discussion with them. Basically, Trader Joe's wanted them to supply the product at a loss, so they could increase their profit margin even more. The result? No more pear tart. This example is repeated hundreds of times every year and the customer is always the victim.

As for running out of stock, consider your neighborhood supermarket carries an average of 50,000 SKU numbers, vs. Trader Joe's 5,000. And yet, Trader Joe's is the one who is increasingly "out-of-stock" on more and more items. Why? Because they stock their warehouses to a bare minimum, again pressuring their vendors to deliver "just-in-time" as a way to increase profits even further. When you take the time to drive to Trader Joe's, find a parking spot, squeeze your way though crowded aisles and wait through increasingly long check-out lines, the least you can expect is to walk out with what you need.

Today they were out of orange juice. And grapefruit juice. And most salads. And pecan pie (a buyer decided this was now a "seasonal" item) and three other items, out of 12 on my list. I'm fed up. Thankfully, a Sprouts market will open next month, two blocks away. Woo-hoo!

We want to complain on the cashier who was very Disrespectful and extremely Rude. He overcharged the bill and when I told him was missing change,instead to said excuse me. He gave me a nasty face and a careless attitude ,like "go to hell" with his hand and plus wanted to make me do the line twice to give us the change,We spend a lot of money weekly at the Trader Joe's, after this unpleasant situation. I don't think we will came back again.

Every time I look for something, it has been discontinued. Last one was Soy and Flaxseed Spicy Chips. Veggie, Corn and Nacho are there, I found out spicy were discontinued. 2 other products ( one w/ strawberries and one with 5 layers) have also been discontinued. No mention in Fearless Flyer. People in the store then say, " That has been discontinued." Why and what gives?

Apparently looking at spices and seasonings at Trader Joe's is considered to be 'suspicious' activity, as it is the second time I was under surveillance for doing just that. At the Trader Joe's in Sunnyvale, CA, I was looking at the various spices and seasonings, reading the ingredients because it is necessary to purchase a low/no sodium product. I became aware of a Trader Joe's employee keeping his eye on me as I did so, and subsequently left the aisle. When I returned a minute or two later, the same employee was standing exactly where I had just been, studying the rows of spices and seasonings. This is now is the SECOND time this has happened to me, when looking at spices and seasonings!

It's amazing that Trader Joe's doesn't realize that this sort of thing puts someone off shopping at their store. Complaining to the manager or the company does no good; it usually results in the stock "He was just doing his job" response. If it happens again, that will be the LAST time I shop at Trader Joe's.

I was at 142E 14th Street, New York, NY 10003 on January 30, 2016 between 4:15PM And 4:30PM and one of your employee's was very nasty br saving how he hated F..cling customer and he would be glad when his tour was over. He was African American about 5'6" and he standing by the entrance directing people to the line he continued to use the F word. My cashier S. Andre was so nice and concern and ask me to point who it was and I did.

I am a senior citizen and that behavior is unacceptable. I spend money in your store at least twice a week and I tell relatives in other states to shop there. I purchased 12 items that day. Please retrain or suspend. I don't want him to be fired but he should be suspended , it is the customer pay's his salary. Most of your employee are well train but not this and he was wearing glasses. I did not ask him for help, I just trying to get in line.

On 12/14/15 I went to the store in Catherdral City. I go there at least once a month so I am very familiar with the store and friendly staff. On this evening I had the rudest treatment from their store Manager named Aaron. It was extremely inappropriate and only got worse as I repeatedly tried to help the Manager with issue as did 2 other employees.

It held up the line for over 15 minutes. He humiliated me in public because he blamed the problem on my EBT card which was not the case at all. This is serious discrimination. Furthermore after finally leaving the store and being in quite a rush as this rude/inappropriate/discriminating stunt this unprofessional manager pulled cost me to run about a half hour behind. The cashier who originally made the mistake and kindly helped me in a hurry to load my groceries- have no issues with him he is always great/we all make mistakes.

Without a witness the Store Manager appeared outside my car at night when I was alone (cashier employee had already left) and he proceed to approach me with anger and more paperwork he never gave me. I took the paperwork and tried to move on only to find him extremely hostile and still arguing he was right. Unbelievable.

I finally just started me car and drove away at which point he suddenly played the victim and threatened to call the cops. Seriously this guy is unstable and I'm so shocked at his behavior. This employee who somehow was given a Managers Position will end up hurting someone, threating the wrong person and end up costing this company a big law suit. I'll assume he has already been removed. I feel sorry for his co-working as this man is abusive.

Purchased 2 Trader Joe's Butter Chicken. Was not Butter Chicken. It was Chicken Masala and it was spicy. I know my Indian food quite well. Could not eat this. Packaging does not list any ingredients that would be hot/spicy. Was at the limit of heat my husband could tolerate. That's why I bought Butter Chicken (Makhani) and not Masala.

I love Trader Joes and am a loyal customer. Tonight, we cooked the Chicken Parmesan Lollipops and threw them out. They were a pile of "matter" on a stick. Gooey, no chicken. What a sad excuse for the normally wonderful products we expect from Trader Joe. Please rethink this one!

I looked carefully through the selections of nut butters on a recent visit to Trader Joe's in Everett, WA. I am sensitive to peanut butter and am allergic to roasted almond butter. I usually buy Trader Joe's sunflower butter, but they did not have any. So I saw Cashew Butter. I looked at it, no mention of any other nuts on the front at all. So I bought it, even though it was a bit pricey, since I can eat cashew butter. When I got it home, though, I saw on the back of the label, in tiny lettering, that it contained roasted almonds. Should it not then have been called "Cashew and Almond" butter? I told the local Trader Joe's about this but they did not seem to care. Some people who are allergic to roasted almonds (a chemical change happens in the almond skin when they are roasted) can have severe reactions similar to peanut butter. This is a potentially dangerous labeling issue. I feel the almond ingredient needs to be prominently displayed on the front label.

Bought a TJ's Apple Pie. Said "no preservatives" and "no artificial colors or flavors." It looked and sounded wholesome and tasty. Wrong! The ingredients probably were OK but the pie filling had been heavily thickened with corn starch or some other thickener.

So instead of getting a natural fruit pie, which I fully expected, I ended up with a heavily-processed, gooey pie. Unless TJ revamps its recipe for this Apple Pie, which should be an American classic, there's no way I will buy another one.

In fact, given the gooey, unnatural consistency of the pie filling, I will not be buying any other TJ's pies and advise other consumers to steer clear of them. A pie that is much tastier, loaded with berries, and not heavily thickened is Claim Jumper's berry (Razzleberry or Marion berry) pie. A much better choice than TJ's over-thickened, under-fruited junk.

I’m reporting a very bad experience about your customer service at Montrose location in California. I was at Trader Joe’s on Friday 07/24/2015 with my four year old son. After shopping we were at register in order to pay for our groceries. My son is a very shy kid and wanted to have some stickers so I asked the cashier to hand him some stickers very politely. The cashier handed my son some stickers but seemed that my son wanted the famous flag stickers from Trader Joe’s and I said to cashier, I’m sorry can you please hand him some flag ones.

At that point the cashier told me, is this the way your son speaks and he said, you need to teach him how to say “please” and “thank you”. At first I didn’t even understand what he meant but in less than 5 seconds I got it and I was very embarrassed front of all other customers how your store’s cashier humiliated me and my four year old son. The cashier’s name on name tag was Travis but on my receipt is written Robert, M. First of all he was questioning my parenting which he had no right to do that.

Second of all, He was very mean and unprofessional to speak about a four year old kid. I didn’t want to have more conversation with your cashier front of my son otherwise I would explain him that he had no right to speak to a customer like that. Apparently Trader Joe’s did not train their cashiers well enough. He was the rudest and meanest cashier I have ever seen. I spent almost $600 every month at your store and I should start finding another place to do my shopping since your cashiers don’t know how to speak.

Since we live in the San Francisco bay area, we visit 4 stores regularly: Millbrae, South San Francisco, Daly City and Stonestown (SF). A month ago the managers told us this product that the one L balsamic vinegar of Modena, was to be restocked, as we could find it in none of the stores. Lately they are saying we have to buy the smaller bottle, and this product is watery and of not the same quality. We are thinking of taking our business back to Safeway, as the prices have just gone way up, like with wild salmon and Cambozola cheese (spikes of several dollars in a matter of days) and quality of all the TJ's we go to are in the wrong direction.