Contact Kroger Corporate

Constant overcharging. I have found errors on 8 of the last 10 times I've shopped at Dillons. It happens mostly with items that are on sale, especially produce, but also both dairy and meat. The on sale items attract customers and by not actually selling the item at the price marked adds to the bottom line. The amounts themselves are small, but the regularity suggests that it might be deliberate. Given that most people don't check their receipts, or don't bother to complain about small amounts, opens the door to this abuse. I've raised the issue with the store management and they smile patronizingly, but do nothing. Frustrating because it's 5 miles one way to the nearest alternative.

Derelict Store: 2201 W Grauwyler Rd, Irving, TX 75061

Please address your daily operations at this location. Audit the store manager, the store's purchase/buyer of inventory, and the stocking operations of this location. 70% of your staff seems lobotomized and shows no concern to improve the daily operations which have declined drastically over the last 4 years. Your manager is never available to take concerns regarding the following issues, because they are cowards:

1. Chronic stockouts across all departments - some SKU/UPCs have been on the shelf for 2 years without any stock in the slot - WTF??
2. Often the store stock buying system is not flagging the issues and given Kroger's buying power, you should never have stockouts this long.
3. Often, items are stocked willy nilly in the the wrong locations, or adjacent stock is slid over to cover the gaps - you folks are better than that.
4. Often, shopping carts are not available at the front of the store and the parking lot is riddled with un-corralled carts because demoralized staff don't care - that is a management and leadership problem.
5. Digital coupons are not loaded to integrate with checkout pricing - a sometimes issue which causes me to drive to the store again to claim my savings.
6. Stockers are notorious for leaving boxes, step stools, and carts in the aisles which is a safety concern and shoddy stocking method. It'd be a shame if a lawsuit were to occur. I kinda hope you here from an attorney.
7. Butchers in the meat department always using the "we didn't get our truck" excuse to hide the fact that they haven't done their jobs. I work in logistics and inventory control. Try another excuse. Please find a better store manager. This one grinds up the dignity of all who enter the store.
8. Staff use the same excuse - as if I don't know that Kroger Ad promo stock was already shipped before the sale day and should have been stocked before close the night before or before opening on sale day.
9. What happened to Ground Chuck and Extra Large Eggs??? Haven't been stocked in over a year!
10. Your meat department is priced ridiculously. Nolan Ryan and his golden cow meat can stick it. Kroger, even your meat is overpriced. $15 for skirt steak and cube steak is customer rape. The market will bear no more. Drop your price. Quit the thievery of your customer's wallets.
11. Check out lines should be staffed. Hire people that give a damn and pay a living wage.
12. Fire this store manager. No other Kroger in my city has these extensive and chronic problems. You are embarrassing yourselves. If I have to send you photos of this store's sloppy operations, then I will also post a video on YouTube for all to see. I won't say a word. The pics will speak for themselves. When you let your store get this sloppy, you slandered yourselves.

Racist employees would not bag my groceries.

Re: Fred Meyer Pharmacy, Gresham Oregon. I am a senior citizen pharmacy customer using your pharmacy above, also Bend Oregon store and Poetland McLauglin St. stores fora total of 19 years. My present list of RX scripts numbers 17 different products with a combined co-pay and insurance dollar volume of more than $3400.00 per year. It has been even higher in some years. Because of a repeated problem of Biupropion being on back order .... this time for over a month .... I found 6 other local pharmacies with this product in stock, so finally after all these years, I asked Wal-Mart pharmacy to obtain all of my perscriptions, so I could do business with a firm that could fill my needs! 3 days passed and the percscriptions had apparently not yet been transfered, so I visited your store to find out why! A very nice and concerned staff person .... could find no record of the transfer and called the managing pharmisist Russ Wentz to look intio the matter! Mr. Wentz, told me they had never received the request Which I new to be untrue!.... but he would have somebody send it today! He went on to tell me that WALMART was a lousy undependable pharmacy , but if I was "dumb enough" to want to change .... "good luck" FYI, If Kroger/Fred Meyer were to provide me with all my meds FREE OF CHARGE for the rest of my life .... I would check to see if Mr. wentz still was employed, an d if so would reject your offer. This rude, ill tempered , hot headsed, pharmacy manager should not be allowed to manage the toilet cleaning crew at one of your stores! I am dedicated to asking EVERY friend, Family Member and neighbor to stop doing business with ANY department of ANY Fred Meyer or Kroger affiliated store ANYWHERE! Thanks for nothing! C. Michael Parks ae1369cmp@aol.com PS .... Walmart received the transfer and filled all open scripts within 2 hours! Kroger SUCKS, BIG TIME!

Monfort Heights Store North Bend Road, Cincinnati, Ohio.
My complaint regarding the Monfort Heights Store:
Name: Pamela Thie. Kroger # 4 14860 63948 3
I have been a customer of the Monfort Heights Store for 18 years

1). There was one cashier open this morning. Her name is Barbara. She is an efficient cashier. No problem with her.
It’s the management I have a problem with only having 1 cashier open at 11:30 in the morning?
2). I don’t use nor do I like the self check out lines. The Monfort Heights Store has been remodeled and with it came 6 additional check out lanes. Problem....inevitably there is a problem with scanning a product
Then I have to notify the cashier that I have a check. I don’t use a credit card for my groceries.
3). You’re taking jobs away from people. The self check outs are not efficient.
There were three other people in line with me this morning. They don’t like the self check out either.
4). Bring back more cashiers.

Pamela Thie

This is at least 3rd time over a few months I went there to buy diet orange sunkist. There was only an empty spot there. I asked at service counter and they basically said tough luck, get there in morning when they put it out. Wouldn't get any out of stock room. Wouldn't go back there, but the meat department personnel are 6 stars in customer service. It's just the opposite at your store in portsmouth, Ohio

We live in Johnstown, Ohio and have a Kroger store 1 mile from our house but because it is NEVER stocked or have the products we want we go to the Sunbury, Ohio Kroger it's 10 miles from our home. They have their shelves better stocked but they still don't carry the products we would like to have in the stores. Very upset that we have to travel to at least have shelves stocked so we can shop. If this continues in our Johnstown Kroger we may have to start going to Meijjers or Walmarts to shop. We hate to do that since Johnstown Kroger is so close. Please look into this store. Don't know why they don't hire people to stock the shelves at night. Not sure the manager really cares what customers think.

Someone needs to get the Cedartown , GA. Store 429 under control ! Management has no control at all when it comes to the Front end Mgr. and her back-up. Andrea and Betty sit upstairs and play games on their phones when they are not shopping for clothes. They wear their rights to work all the time. But don't let anyone else do it. Betty is constantly chewing out employees around the customers. The two of them basically run the store. They are never corrected by mgmt. Hell they even tell the Managers where to go. The employees cannot stand them. Betty is one of the rudest people I know.

I went to send money through Western Union to the Philippines and the clerk behind the counter refused to send it for me. This was a couple months ago. I raised hell with another manager and attempted to contact your complaint dept. The same store sent my money two or three time after that and had no problems. Went back in a couple days ago and got that same clerk and she proceeded to tell me Western Union had me blocked.. Well I went to Kokomo and sent the money with no problems. This all took place in the Peru , Indians Kroger's I would like to see this clerk lose her job for sticking her nose in my personel business. Please get back with me at 706-768-6500 Sincerely Robert Sutherland !!!

I have noticed a significant increase of Latinos in your Ann Arbor, Michigan stores. I will be observing these individuals and if I suspect that the Kroger Food Ghain has hired illegal aliens in their stores I will notify ICE.

I don’t make threats nor break promises.

Joe Edwards

4/2/19
Kroger Building
Corpate Headquarters
1014 Vine Street, Cincinnati OH 45202
513-762-4305

To BBB team-
I have a challenge- During the trip to Ohio from St. Louis, MO, I spend my money for taxi, food, totaled amount is $168.37, during my interview at Kroger last February 6th, 2019. I followed Kroger travel rules.

My contact, Mary Sue Boyce told me, in person, and email (I save 4 emails for my records) “Send my receipts” So, I send my receipts on February 7th, 2019 to Mary Sue, via email to Kroger to reimburse me for taxi and food expenses while interviewing with them in Ohio. Mary Sue stated she would investigate it, (4 emails and 2 phone calls later) but it's been 7 weeks, and I haven't heard anything.

Furthermore, I called allready the state of Ohio, Bureau of Wage and Hour adminstation, the employee told me you need an attorney- our bureau doesn’t handle of your taxis and food fee’s.

I have 2 business cards, veterans of Kroger (30 years +) Scott Janszen and Mark Whited, both marketing, Sr. category mgr. and director of Brands as well as my Kroger’s interviewee’s, Mary Sue boss, Gil Phipps, VP Branding, Marketing and Our Brands. I will be sending an email to advise Kroger situation. Then, I will be writing a letter to BBB and file a complaint. Finally, I will be emailing Gil Phipps via Facebook and LinkedIn.
See the email trail, below:

3/18/2019 11:18 AM
I apologize Kurt, your original email with your receipts went to my Junk folder and I did not see it. I will process it now and send you a check to the address below as soon as possible. Thanks, Mary Sue

From: Kurt <chef10@charter.net>
Sent: Saturday, March 16, 2019 4:09 PM
To: Boyce, Mary Sue <marysue.boyce@kroger.com>
Subject: Kurt Stiles / Follow-up Kroger expenses

Mary Sue-
Follow-up my check for my interview expenses - did you have my correct address?

Kurt Stiles
302 Wild Oak Drive
O’Fallon, MO 63368
612-388-7274

From: Boyce, Mary Sue
Sent: Monday, February 25, 2019 3:32 PM
To: chef10@charter.net
Subject: RE: Kroger Culinary Innovation Manager Interview

Kurt – I apologize, I thought I had responded to your email last week. I have processed your expenses and am waiting for a check from Accounting. I spoke with them today and they told me I would have it on Wednesday, so I will put it in the mail then.
Have a great day!
Mary Sue

From: Boyce, Mary Sue
Sent: Monday, January 28, 2019 5:45 PM
To: chef10@charter.net
Subject: Kroger Culinary Innovation Manager Interview

Good afternoon Kurt!
Thank you again for your interest in our Kroger Culinary Innovation Manager position. This email is to confirm all the details for your interview with us on Wednesday, February 6.

I have attached your flight itinerary. Please take a taxi from the airport. Also, please send me your receipts for meals and your taxi to and from the airport. We ask you to follow our employee travel policy which states meal reimbursements will not exceed an average of $45/day/person. I will reimburse you for your expenses.

Your interview will be in the Kroger Building, 1014 Vine Street, Cincinnati OH 45202. Your schedule will be as follows:

Time Interviewers
1:00-2:00
Nicole Davis – Sr. Innovation Manager
Nik Yockey - Innovation Manager

2:00-3:00
Mark Whited – Director, Category Strategy
Scott Janszen - Sr. Category Strategy and Innovation Manager

3:00-4:00
Kathy Klingensmith - Sr. Culinary Innovation Manager
Ann Imsangjan – Innovation Manager

When you arrive at our building lobby, please have the concierge contact me at 762-4305. If you have any questions before your interview, please feel free to reach out.
Mary Sue Boyce | Asst. to Gil Phipps | OUR BRANDS | 513-762-4305
Vision: Build lifetime, loyal customers with our differentiated, preferred brands to become the
primary reason customers drive by our competitors to shop at Kroger

Best Regards,
Kurt Stiles
302 Wild Oak Drive
O’Fallon, MO 63368
612-388-7274
From: complaints@cbbb.bbb.org
Sent: Tuesday, April 2, 2019 11:57 AM
To: chef10@charter.net
Subject: BBB Complaint Submission
Thank you for submitting your complaint to us. The BBB that will process your complaint is:
• BBB of Detroit & Eastern Michigan
• 20300 W. Twelve Mile Road
Suite 202
• Southfield, MI 48076-6409
• Phone: (248)223-9400
• Fax: (248)356-5156
• Email Address: info@easternmichiganbbb.org
• Website: www.easternmichiganbbb.org
You will hear from this BBB soon regarding your complaint.
What's next?
Did you know BBB does more than just collect complaints? Use BBB to get news and tips concerning the marketplace. Or to find a great BBB Accredited Business.

I purchased gas at a kroger gas station. A few days later when i was balancing my bank statements with my check book and receipts i notices that my purchase receipt was for $34.35 14.318 gallons of gas at $2.399 per gallon. my bank statement reads i was charged at the same location the same day and time Kroger charged my account $56.32. This is just not right. to add insult. i have called and asked to speak to the manager of the store I was told she is not in. i would need to come in between 5:30am and 2:30 pm to talk to her. So i did and i was told she wasn't in. i tried again and she was in a meeting outside of work.

I do want my $21.97 refunded to me however more than that. its side stepping the issue as it appears to me the customer. i shop your store 95% of my time. i know your employees by name I'm in there so much. i purchase $320 a month in grocery gift cards for my two young adult children of mine each month and then need to run this gauntlet is just not right.
I know my money isn't going brake your bank but i will keep going in until this is resolved correctly but I wont shop in your store until it is.
thank you for your time reading this .
Andrew Giles

farmacy very poor service 2 people there waited 20 minutes i left in the last year there is less and less people in the pharmacyi did know everyone now i know very few and your service stinks feel so sorry you cant afford more people to service customers you are a cheap bunch of xxx i will be changing my prescriptions to cvx for the entire family sorry you are so cheap you cant afford more help

the state of this store is gross aka NASTY
what is wrong with the mgmnt there are they inept?

Hope y'all are aware of the ceiling falling in your Clifton Forge VA store. The roof on the building has leaked on and off for a long time now. I had even commented on this in some of my surveys. Nothing ever gets done. This community of elderly folks have no other choices for groceries in this small town. I feel this is now a life threatening situation for employees and customers. Hard to believe a Doctor that owns building has such disregard for others.

6 years ago I tripped on a defective threshold leaving a Kroger in Raleigh,NC.Multiple injuries and they refused my medical care.I have had 3 surgeries and still have 2 slipped discs.I had to wait until my Medicare could take care of my injuries and so far the tab is $100,000.Medicare did not cause this.Kroger did with their poor maintenance. Kroger is a Billion dollar business.I could not take them to court because North Carolina is a contributory negligence state and that means no personal injury recovery.After 1.5 years Kroger said they would send me $100 but kept refusing my medical care.Then Rodney McMullen CEO decided they would send $10,000 because I had worked for them when I was a young girl.There was $8,000 dollars of medical bills so that too care of their small check.This has ruined my health and I have ask Mr.McMullen over and over to help me but there is no help.I am now 69 and I need help.Food,insurance supplement pay rent and everyday living.They sponsor a Race Car and that is more important. This is a true story and I can provide you with alot of emails to Mr.McMullen.Kroger should repay Medicare help me and apologize for what they have done to my life. I hope you will help me with this story.They need to be embarrassed by letting the government pay and not helping me back to health.

On February 2, 2019 I proceeded to exchange an unopened package of diapers to my local Kroger store in Harrisburg, IL. I’m informed the clerk that I had purchased the Cruisers Diapers and actually needed the Pull-Ups for my grandson. I had my receipt in hand where I purchased the package on January 2, 2019. My husband and I had been in Florida (left on 8th) and did not realize I had the wrong diapers until I returned.
The clerk said that Kroger did give exchanges or refunds on baby items. I said it is unopened. He then told me that I was one day past the 30 days return policy because January had 31 days.
I said are you serious. I spend between $500 to $600 (check my Kroger plus card) every month at Kroger. He said that did not matter. I said (and I am not proud of it because by that time I was angry) I guess I will have to shop at WalMart. The clerk said I should do just that.
I walked away and asked a produce clerk (very, very nice employee) what Kroger return policy was and he simply asked what was the problem. I proceeded to explain and he excused himself and I ask me to wait.
Upon return he told me the manager said to go the the correct isle and get what I needed.
I appreciate their help, but really feel the clerk at the service desk needs some customer service workshops.
I am not normally a complainer but this clerk was terribly rude.

Their is a section in the beer and wine aisle where your customers can choose six different beers ( pick 6 ) for a set price. Great idea by the way it’s very popular at all the stores I visit. Except the Kroger in Fayetteville Ga on banks crossing. The pick six area is always littered with unwanted food items and very disorganized. The worst part is several of the cans are covered with mold and the area around is sticky and disgusting. I’ve made several employees and two managers aware of this and it’s been over a month and still nothing has been done. The last manager I spoke to was clueless to sales he said the mold all over the can let’s him know people don’t like the pick 6. No this tells me as a customer and with a history in sales that the store is not being managed correctly and know one is buying those beers because of how disgusting the area is. I would love if this could be addressed. And maybe they could work on the produce while they are at it. Thank you for taking my review. I’ll be stopping in the store from time to time to see if progress has been made.

I shop at the store in Snellville Georgia, 3035 Centerville HWY suite 19. I shop there often. The store manager seems to think that one line with a cashier is enough to have open, which means that customers are forced into going through the self check out lines, or waiting in the one line that has a person, or deciding to take their business elsewhere. So let me ask you this....what is wrong with your thinking that you want to give your customers no respect, make them do your job for you, or decide the heck with you, and shop elsewhere? I wonder if you realize that you are showing me just how much you don't care, just how money grubbing you must be to treat people like this? Sure it makes it easier on you, because you can do it in such a fashion that makes it look like you are serving your customer base, when in fact, you are making them do your work. What is next, making the customers meet your delivery trucks, unloading them, and stocking the shelves? No, people wouldn't go for that, right? So why don't you just go ahead and eliminate all the people in the store and make everyone shop online. Not that you haven't thought along those lines. What would happen to this system you have in place if, for some reason, all of your computer cashiers suddenly didn't work? I wonder how fast you would be to go back to the old fashioned idea that service is the key to enjoying the profits you are out for? I for one am praying that just that happens. I don't expect you to anything about it. This self checkout thing is becoming rampant, and it is hard to reverse something like this, unless the public can find a way to let you know we won't take this bull anymore. Say a roving band of geeks who shut the whole deal down. Now that is an idea that brings a smile to my face. So here is to the day you learn to listen or to the day when someone does something to make you listen. Either way, here is to the people who stand up against what you are doing and rise up against you, in large numbers, with a success until you change, or go the way of Sears stores. Or you can open more lines. Duh.......

For many months the Chillicothe IL store's Diet Pepsi Wild Cherry shelf has been completely empty or only had 1 or 2 12 packs. When it is stocked, there is room for only 5-6 12 packs. If the store offers 4 for $12 or 3 for $10 sales, that means only 1 or 2 customers will be happy. When the shelf is empty, I do ask checkout clerks and/or store managers to see if there are any in the back. Usually there is not. They do offer rainchecks. I have one from October that I have not been able to use, because there is none in stock. I, therefore, have stopped asking for them. I have spoken to managers on many occasions about this issue. Matt at one time set aside 4 12 packs for me. The female manager has offered sale price for the number of packs that were available to me. Other than that, nothing has been done. I have been shopping at this store for 30+ years. I really would appreciate anything you can do to resolve this problem.

my complaint is that I was spoken to in a harsh manner I visit this store often so I try to look over it but as I keep thinking about the young lady that spoke to me in a racist way let me explain an then you tell me I had gone shopping a few weeks prior to this day well when I got home I realize that I was missing a pack of meat and a small box of ice cream and a can of soup I wouldn't have noticed this at the time I was shopping because brought close to 260 groceries and i also lost my debit card i called as soon as i realized. i also moving during this time so about time i got down to the store a few weeks had went by i walk in i ask the young lady standing in the self-check out can i speak to a manager ?she ask me why then sends me up to the desk i wait in line i get to the lady i tell her what i think happen she tells me to get the items .. i return back to the services desk just to be spoken to rudely .she gets on the phone ask for manage and says in front of me i tired of people stealing our stuff. i was confusing i had my sales slip which again was 260 of groceries on there. so you mean i came back in with my sales slip to get Kroger brand meat and kroger brand ice cream (which were both on there along with the soup i got ) so why i say it was a racist comment is because the woman before me tells the young lady in behind the services desk they overcharged her for an item but shows no receipt or even the items she claimed to have bee charge for but me i had my sales slip plus my Krogers card why she has to make a comment directed to me i not sure wait that's not half of it i clearly said to the young lady i could wait so maybe you can pull up the videotapes maybe i sat the bag on the top of the car i gave her the option of what would be best she suggested that i go back and get the items. I do have another question i have lived here for 15 yrs in this area i have never ever seen a black African American in this store working ever but once and he was not black african America and before i get there hasnt been no blacks to apply i will say this my two daugthers shorthy after being out of school put in application along with their friend which is not she got called but they did not can you explain this ?

We had checks stolen from the mail. Somebody washed them and used them in places we've never been to nor even know where they are.
One place was a Kroger store. There were others.

Our bank intercepted and declined the checks upon notice from the USPS.
Kroger is demanding payment anyway. No matter what.

We have a police report number, time, date, number of all the checks that were stolen, etc.
Doesn't matter to Kroger, they're telling the our bank we still have to pay up.
I take it by this then that Kroger is assuming we are thieves.

The Postal Inspector and Federal investigators will hopefully sort this out.
Hopefully before Kroger decides to start trying to damage our credit which is currently over 800.
If they do that it will be 'Houston, we have a problem' time.

I realize I am late coming to the party, but that in no way excuses you, Kroger, for selling fish from China. I just recently- like within the last 2 months - discovered tilapia. I found it when I was looking at your frozen fish section and in an effort to eat more healthily, bought a bag. I prepared a wonderful meal and my husband and I were thrilled to add a taste to our menu rotation. Then I told my sister about it. She is a world traveler and an amazing cook. She almost barfed! She read me the riot act about tilapia from China, as well as other fish and frankly I am appalled. And here's the thing, you are selling other fish from China as well and people that don't know, like myself, will buy it, eat it and could possibly get quite ill from their unclean, frankly, filthly, raising practices. I don't know how the USA allows this, or how your company has managed to get around our clean foods laws, but whatever, it's just wrong. Wrong.
What bothers me is that it seems lately, maybe always, the quality that I had come to except as a given isnt there. About a month ago I bought loose leaf green lettuce and upon arriving home and washing it I found about 5 small black bugs in it. Now I realize veggies are grown in the ground , , finding dirt on lettuce happens, but I have never ever, found bugs like this in my food before. I have pictures. Apparently some of the freezers broke at the store and while they removed most of the food stuffs they didn't get it all bcs I bought a carton of cream for my coffee-not knowing it hadn't been properly stored cold- and got very sick. This was last week.
My store has a manager thats been there about idk, a yr maybe. I have never seen a more disinterested individual in my life.
I have been shopping there since 1987. I've been through 2 remodels and countless managers, a buyout and changes galore, and while I like several of the people that work there , they are personable and friendly, there are others that have no business in customer service. At all. I dont actually know if there is a general overal manager of the store but in my opinion if you dont have a sting head at the top it doesn't matter how good your people at the bottom are, they will constantly feel like they are fighting air. Kroger has sales and not enough product is on hand...sometimes for weeks, arbitrary choices are made about products and things I have bought for years just disappear. I will probably always shop there. It's close by, and the most affordable grocery store around. But now, in an effort to eat healthily, I have to add yet a 3rd stop on my shopping rounds to get my fish, Whole Foods. The only place that sells American raised tilapia.

I Beverly Slater Purchased a package of pineapple tidbits 5/27/2018 while eating from container happen to see a roach leg. Through Kroger contacts I was informed to send leg to Pacific Coast Producers/Travelers this company sent container for me to send leg/piece of what I saw in container, while placing in container leg broke so I still have other part. Pamela Mee called me and said it look like a stem of product to them and I did inform her it look like an insect leg to me. I inform her they need to get another viewer because I will be sueing for $20 Hundred Thousand Dollars for having bug leg in what I purchased and most likely ate some. I don't know who else I need to contact but I am searching to sue on this matter.

Thanks,
Beverly Slater
119 Alfred Drive
Vicksburg, Mississippi 39180
slater24@bellsouth.net
601-831-0020

At the Highway 20 store location in Covington (in which I long stopped going to) the sales associate named Deanna has a very nasty ass attitude and ironically is one to preach about energy and customer service. She always gives rude looks and picks and chooses who she acknowledges and does little petty/ childish things behind people's back. In my experience some small skinny girl in a kroger uniform kept looking at me all crazy , rolling her eyes but I kept ingorning when I got up to the cashier there was no hello , how you're doing just an eye roll and rude looks. It's amusing that one person can change your demeanor and yet if someone does the same to her she runs and cries wolf. Sis don't talk positive when you're actually toxic. I've also had to deal with her treating one of my female family members like utter garbage and she didn't do anything to Deanna.
I've met plenty of people who have similar stories about this lady whose actual name is Deanna Griffin. I've met with corporate but they didn't do anything , I've meet with someone in customer service at the store and same thing. Just please don't go to this store and if you do just ignore this girl and if you write reviews be aware of her friends to start defending her.

Shopping at Kroger’s in Mt.Vernon is not a good experience. The aisles are ALWAYS full of boxes on carts, can’t get through the aisles, have to change directions. Out of products we have bought for years. Checkouts are okey but always have to bag my own groceries. NOT GOOD! We have now abandoned the Mt.Vernon store and going to Mansfield Kroger. This store did not use to be this way. If you want to beat WalMart, you need to get your act together. Even Aldi’s doesn’t have this problem!!!

We shop the Kroger at West Lake in Hardy VA. When it first open it was an outstanding store but after losing several managers it has gone steadily down hill. I was there at 4:00pm today and as usual the entrance way and cart areas were dirty. Moved to the produce area to buy corn and there were four ears of rotten corn and the strawberry selection was very limited with poor looking product. Went to the dairy area and found no Land O Lakes Buttery Taste margarine or Bays English Muffins. Went to the cracker area and found no Good Thins Corn crackers. Also no Kleenex Tissues. At check out only two lanes open with back ups of people waiting to check out. At one time there was a name and picture of the store manager but that has also disappeared. If there is a current manager that person stays hid with no customer inter action. Very disappointed in the lack of customer consideration at this store and many of us would stop doing business tomorrow if there was another alternative.. As you can verify from our Kroger card we spend many dollars at this store and it is very apparent who ever is in charge has no idea what is going on. Someone from corporate needs to spend time at this store

Richard Reid
Kroger Card 403212784476 . .

I've had my Kroger's 123 prepaid customized Visa card since October 20 2017 and they fail to honor my free rewards free 5.00 in groceries after every 1000 points and Everytime I try to redeem my free groceries they refuse to honor the ad.im gonna consider filing a cusumer fraud case in order to get my free rewards groceries I been trying to get ahold of a manager he liked and told me he would come out and talk to me but never did

On August 30, 2018, at approximately 4:12PM I went to your store at 10136 Two Notch Rd, I used the self check out. I requested $20.00 back. After checking out I walk away and left my money in the machine, the store was really crowded and loud I could hardly hear anything, so I didn't hear the machine prompt me to get my money. When I got to my vehicle I realized that I left my money and immediately went back in the store to inform the store manager what had happen. The Manager Jake ran the video and told me that there was a couple that used the self checker right behind me had taken my money. Manager Jake inform me to filed a police report and that is what I did. I'm hoping the police department will assistant me in getting my money but I know it is a low priority on there list for them. Now I'm requesting that Kroger please refund me my money, because Manager Jake gave me no hope that I will get my money back after I filed a police report. I shop at Kroger all the time. I'm retired , on a fixed income and can't afford to lose money. The way those machine is set up it take a long time to remind the customer to take their money. Someone's need to come up with a solution where there money is spit out before the transaction is completely finish.

I shop at Kroger often and when the sale of water and Coke are on for the last three times there was no Water or Cokes in the store on the first day
of the sale.what is a sale when there is nothing to sale.I was in the Marshall.Texas 75670 last night about 8:30 I looked for water along with other peoples but did'n see any so I asked the first worker where was the water she said if it was not on the water isle ask for a rain check or return later,so I ask another worker she said ask for a rain check,so on my way to the meat section I ashed another who do I need to talk to about it is the fist day of sale and nothing to sale so she told go by medical dep. there I found about a half of a crate so I thank that is a false statement to say there
is a sale and nothing to buy. I hope someone will correct this sale problem

On Friday July 27,2018 I called the Kroger store at 26130 Gratiot Roseville, Michigan to return a package of EGGO Waffles which were dated 2016 and the voicemail said they were opened until 12:00am . I arrived at 10:01pm and only one door was open and the store was rather dark with only a few lights on. Most of the employees were talking and laughing and when I asked to return my waffles I was told in a dictator manner the return department closes at 10:00pm( although the voicemail didn't mention that) and I would have to come back the next day, I ended leaving the waffles there because the cost was $3.99 and it wasn't worth my time and gas. I wish the voicemail would have indicated that and also the store did not offer full service thus I will find another store moving forward and share my negative experience with others. Eric Hersbrook

I used the click list online pick up on July 14, 2018 at the White House Krogers store. When I got there they said there was a glitch in their system so they had to rescan my stuff there was a lot of things that was out of stock. I was supposed to be charged 69.62 and was charged 81.95. the receipt that Sara gave me was for 69.62 and she told me that the amount would of been changed on my account and it was not I would like to know why there is such a discrepancy in the receipt that I received when I got my order and when it was charged,

I like the convenience of shopping online and really like the products of the Krogers store please get this together as it is an excellent service and with me working full time this is a great service for me.

I would appreciate any help you can give me in this matter.

Sincefely

Cindy Barnes

Produce is poor, unable to get products you like only selling Kroger brands. Shelves not stocked. It appears that Kroger is not getting better but worse. Going to have to start shoppping at Meijjer or Giant Eagle. This Kroger needs major help. The Kroger is in Johnstown, Ohio been shopping there for 18 years and every time I shop there now I get so angry cause I am unable to find what I need. Please address this so I can continue to shop at my local Kroger. The people are nice but they are unable to help with this problem so they say. I just want what I want and not just Kroger or Simple Truth brands. Thank you for your attention to this matter. PLEASE fix these problems.

complaint began with, I purchase a green dot moneypak card 06/24/2018 I put $50.00 on the card, and when I got home to scratch for my number all the number wasn't there, so the card was defected, I went back to the store about a hour later and they told me it wasn't nothing they can, do the only thing I want them to do is transfer the $50.00 to another card but the same greendot moneypak so that
I can get my $50.00, You guys being the merchant of the greendot moneypak card should have some type of agreement with the company for problems like this. Yes I have been trying to contact green dot moneypak for a week now and no luck, and the card is non void after 30 days and I will be out of $50.00 Kroger store#245 Augusta, Ga.

This is a complaint about the system you use for your Kroger Gift Cards and about 2 employees at 7087 Hwy 70 South in Nashville TN…37221.
There was a time I used a Kroger Gift card and they said there was no money on it. They took me to customer service and figured out the exact dates and amounts I used it and although it was a bit embarrassing for me, I was relieved I got all of the money of the gift card and very thankful for the employees that helped me. From then on, every time I felt like the gift card was wrong…I just chalked it up to my lack of knowing when I redeemed it all. It happened often. So often in fact that I decided to keep better track of it.
I would use a $100 gift card once for $30 (and I would have $70 left…a good amount) and when I would go back knowing I had plenty on there it would show up “unauthorized”. It was very odd to me and to the employee trying to help me. Instead of being able to tell the exact date and amount like the first time, they said it just said “not authorized”. They also said it was odd bc if there was nothing on it, then it should at least say $0…and it doesn’t say that. My mother who got me the Gift Cards from a Kroger in Knoxville said to bring them all back to her and she would look into it. She never has.
She sent me another $100 Kroger gift card for Mothers Day. I should be very excited about this gift bc it is a great gift…but I shuddered in anticipation bc I just knew what was going to happen. I went shopping and I bought about $60 worth of Groceries and I kept that receipt with the card in an envelope so I knew exactly how much SHOULD still be on there. I go to buy more groceries…I reluctantly draw out my gift card just knowing what was going to happen…and it did…it happened again. It was showing unauthorized. The guy who checked me out was the Manager of the store…Craig Curry. He explained that about 10% of the cards do not work for one reason or the other and I explained to him that this has happened to me many times before…that if I do not use the full $100 the first time…I lose the rest. I asked if there were any other issues like mine…bought in Knoxville then used in Nashville…he said no. He explained that the card amount could be different than what is written on the card and I asked if he was saying it was possible that my mom put exactly 68.71 on the card and put it in a $100 folder to make it look like more and he got defensive and said that was NOT was he was saying. I told him how past employees were able to help and tell the exact dates and amount it was used and he said that he couldn’t, all I could do was call the # on the back of the card. I explained that I did not feel comfortable calling that number since I am here in a Kroger trying to get this fixed and I know nothing of what is going on and at least a Kroger employee had an idea. He said that he could call the number for me and I said that would be wonderful. He then told me that Rayshaundra Wright (?) At customer service could call the number and she could help me.
I gladly went over to customer service, waited about 15mins till my turn and explained to Rayshaundra what happened, what has been happening, just like I explained to Craig Curry. She left her station to ask Craig Curry (her manager) some questions after I told her that he said she would call the number for me to get this cleared up. Im not sure what she asked or what she was told, but she said I had to move over and let her help the customers behind me. I explained that I was a customer too, and that I waited in line already. She said that she had to help the customers behind me, that if she called there was going to me a way long line, I explained that I just simply needed help with this reoccurring problem. She proceeded to push me to the side while she helped other customers. My daughter asked why we were waiting I simply told her that “I guess our issue is not as important as theirs” meaning to be told just to my daughter. Rayshaundra heard me and yelled over the customers she was helping so I could hear “that is not what I said”. I just motioned that I was waiting again in a different area and said that she doesn’t have to say it, its apparent by how you are treating me. She then proceeded to say that she in no way said that or implied that and being embarrassed that she was yelling over everyone and in front of my daughter I went up to her and said…Look, im a just going to leave, can I have my card and receipt…she said …still very loudly…”Gladly…take it, absolutely, here you go, go right ahead”.
After I packed my groceries into my car, I decided to go back in to get their names. I kindly asked Rayshaudra for her name and I could not hear her and she took off her name tag and slammed it on the table and snapped at me “here, take it…its all there, write it down, write it all down”. I said that her last name was not on the tag but decided not to talk further to her bc she was so upset and yelling at me in front of all the other customers. I quickly wrote it down and placed it back on the table she slammed it on. Then I went to look at Craig’s name tag and could easily see first and last name without contacting him.
I try and avoid confrontation at all costs as this same situation has happened to me (not able to use the full amount on the gift card) many times before and I just try and toss it aside as my fault…I probably used it and forgot like the first time it happened. But now I know there are issues and Im losing a lot of money bc of it. It doesn’t come up $0, as is supposed to happen when there is no money left and the Kroger employees can no longer tell me exact dates and amounts that it was used. I was trying to get an issue fixed and I was treated like a problem customer. I felt very degraded by both Craig and Rayshaundra, I know that Rayshaundra was doing what Craig told her to do…put me aside and help me after everyone else was helped. Rayshaundra even said I had to wait for her to help the other customers first.
Perhaps your customer service is not equipped to help customers with their cards (I have been helped before with a card) but if that is the case then they should have told me that and I no longer want to show my face in that Kroger. The way Craig and Rayshaundra treated me was so embarrassing. I have had wonderful experiences with the other workers there, I wish I could remember their names bc they are great and I consider them my neighborhood friends. I will be doing all of my shopping at Sprouts or Publix now. I spend $500-600 at Krogers a month but it is easy to find a new grocery store.

The Kroger in Inglewood (3410 Gallatin Rd. Nashville, TN 37216).
I've been a regular customer of this Kroger store for the past 10 plus years.

Specifically, the past 3 years or so I, and most of my friends, neighbors, have noticed a massive decrease in customer service and overall competence. I typically use the self-checkout service. It never fails - when I need to be carded via my ID, I find myself waiting...and waiting. Only to notice (ALWAYS) an employee (there's usually 3-4 different one, all the same thing) sitting there or leaning on the wall, on their phone, laughing, talking with other employees, etc. There's always a distraction or something keeping your employee from doing their job. The lines are typically long and grueling there, due to the slowness and lackadaisical behavior of the employees tending the self-checkout area.

I hate to complain - in fact, I never have taken the time to do so, with any store. However, this doesn't seem to be getting any better. If anything, it seems to be getting worse as time goes on.

Thank you for taking the time to listen.

Complaint on the Kroger location in Springfield Tn. I made a click list order at 11 a.m on Tuesday April the 17th. My pick up time was between 5 and 6. I get a call at 4:50 stating they were unable to fulfill my order and that I could wait until tomorrow to pick up my list or cancel my order. I cancelled my order. I felt the customer service I received was not at all satisfactory in the click list department. I called to speak with a manager and Kevin at the front desk answering phones didn't have any phone manners. Another employee in a different department with horrible customer service skills. After having to call 3 separate times to speak with a manager I finally got in touch with "one of them". "one of them" is the response I got when I asked if I was speaking to a manager. I didn't get a name. He also was very unapologetic about my experience. With this being said I WILL NOT SHOP AT ANY KROGER LOCATION EVER AGAIN!!! I will gladly go out of my way to go to walmart to receive the customer service I deserve.

Management at Deli department at Hebron Store could not tell me sodium content of their prepared and packaged chicken products. ie,buffalo chicken wings or even their whole roasted or rotisserie chickens. I have a relative who is on a very restricted sodium diet due to heart failure. Kroger is not a very restricted- no- low-reduced sodium content store. None of it ( prepared and packaged chicken products) has labels with that information nor did employees including an assistant manager know where to find it although they "looked" at books and the boxes the stuff comes in . This is the nutritional stuff they are required by law to have available for customers. Asked for a manager so I would be sent the information by whom at Kroger has it since obviously the store deli personnel don't have it or any clue where to get it other than from the label. Waited 10 minutes before I started to yell to the people ignoring me that I asked for a manager. They yelled across the store to get an Manager, and two showed up. Managers were telling me there was no one available to call since it was Sat. afternoon. Doubt I will get any communication with an answer from Kroger. Just would like to find something already prepared that I can save time and effort purchasing and not spending a hour preparing.

Many Kroger employees have complained about discrimination claims. All are unacceptable and many have threatened to contact their lawyers. One incident happened with a sweet Hispanic woman who constantly is bullied by supervisors. They even threw away her drink of coffee that was not in sight. The other they constantly say he can not have his snack on him and the employee is diabetic also has a doctors note stating he can have it.

Shop Kroger in Richmond VA where I live. One store (Lombardy) is not always a great experience-mainly an attitudinal issue with some personnel.
Example: Today I wanted only to fill and RX and buy one item so needed basket not cart. Entered store-no baskets, went by produce, floral, check stands to self check where the staff person is engaged in long joke with 3 personnel from fire dept. I wait, when there is an opportune time I point out there are no baskets at other entry. Response: a stare and "oh really". I go to pharmacy and wait my turn, 10 minutes later walk back, same employee still telling jokes, baskets as they were-with none at front door.
Employee in question is black, stocky, she has a large streak of purple hair.
The issue has more to do with responsibility and awareness. She may not be the party who is supposed to move the baskets. I think she is at least responsible to acknowledge there is a need to move baskets and if she can't leave her post checking the self check out she should alert a bagger to address.

I was hired by the Kroger store #511 in Toledo Ohio . I spent Tuesday 01/30/18 and Wednesday 01/31/18 in orientation Where they couldn’t stress enough about treating customers with a smile and being friendly.. I went shopping as a customer on Friday 02/02/18 where I was treated horribly by Pamela and Jamie in Customer Service over the coupon policy.They were raising their voices and Pamela accused me of coupon fraud.At this point I ask to speak to a manager. Mr. Jeff Came and I explained the situation to him he said none of the managers know the coupon policy. I had 5 Kotex tampon coupons and 5 Kotex pad coupons different coupons for different products no limit except for your limit of 5 per your policy..He said he would have taken them. I said ok I am going to be working for you in click list am I right or am I wrong about this matter.He would not give me an answer. However he did say he would take care of Pamela and Jamie and I should not have been treated that way..I left the store. I later called the store and spoke to Ms Twigg H.R.Manager to let her know I no longer wanted to work for Kroger because of the incident and that I was sorry but I cannot work for a company where the Managers don’t know their own coupon policy. I already reported Jamie for treating me badly on 01/25/18 when I handed her my coupons she said “ I hate coupons . I am anti couponing “ I said I’m sorry for making your day bad. And again apologized to her when I left... I do not like conflict. I do not want to be trained by people like this. They are a bad example of your Fresh and Friendly advertisement. However I do love shopping at Kroger all of the other employees have always been kind.. I am a couponer and I am in #511 just about everyday and Jamie has always been rude and I couldn’t understand why until she told me she hates coupons. But I want to thank you for the opportunity and I know I would have loved clickList and I would have done a great job.
Thank You
Michelle Roth 419 309 4645
1935 Christian Avenue
Toledo Ohio 43613

On 10/28/2017, around 5pm, I was treated very rude,, disciminated, degraded, embarassed because of 2 of your employees in the Deli Dept. They wouldn't wait on me because I am a gay woman. They referred to me as "That" because they couldnt tell if I was a Man or a woman. Velencia was your employees name. 103065 S Post Oak Rd. Houston, Tx 77035 was the store. I want to know if your Co discriminates against Gayn Lesbians?? I will let all the gay communities they your Co doesn't like us.

Family Dollar stopped sending me coupon packs by mail. I called their store and asked why. The store said Family Dollar is issuing digital coupons only now. I tried over and over to join online for digital coupons that would attach to my land line phone number. But I can not even get on their online site. They keep giving me error messages. something like error -305 . My desktop computer is accessing other sites just fine. In fact.. I access Kroger coupons daily that attach to my Kroger shopper rewards card. So it is the site that is at fault, not my computer. I can't even file a complaint at the Family Dollar site because I get an error message for that too.

Kroger #543. 945 W. Lamar Blvd. Arlington, Texas 76012. On Sept 19, 2016, management made obscene remarks about me as an African American (ASM) worker, such as lazy. I was sitting on a stool during a demo for ASM, when they continued to stare, winking eyes at me, He then walked close to my cart to make me feel uncomfortable. This behavior was unwanted and unwelcome. I was told by ASM, in retaliation, he was a manager that told her I was never at my cart. Management created a hostile environment for me as a black woman, and he also was seem gossiping with another while female (ASM) event specialist. I was given his name by another manager that is aware of this situation. This must stop!

I was in the check outline at Kroger, the cashier was speaking English to the bagger person then they starting speaking Spanish then they change over to English, boy did that piss me off, so I spoke to there manager, I told him how rude that was and they disrespect me. All this happen on 6/25/2016, The store # 321, Register 13, Cashier 153, Division code 034.

Every time I go to Kroger Mt. Orab you are out of the peanuts for your machine, to make natural peanut butter. I can go three times a week and it will be empty. I'm tired of talking to the store manager. This is a product in my opinion that should never be out of stock. You know how much you are selling, therefore it should always be there. My next complaint is I wanted to buy Kahns braunswiger (chicken liver). You now only sell Kroger brand and some other brand I'v never heard of. Kahns has been around for so long and what I have eaten for many years. I honestly feel like you are getting rid of so many brands and adding more and more Kroger items. it doesn't do any good to talk to anyone in the store, they just work there and have no say so. Hope someone cares enough to make a few changes.

Kroger does not always have the selection I am looking for but they get no complaints from me. Their service is top notch and they even open up on holidays. I wish there was more Krogers and less Walmarts in this country.