Contact Safeway Corporate

In the Safeway in tracy calif on 11th st , you will find that half of your people are not wearing the protection required by the state. all the other Safeways Ive been in are following Governor Newsomes mandatory distancing and face shield order. If your managers cant follow the law, replace them

thank you, somebody that doesn't want people breathing all over them

I’m not sure if the current condition started with the consolidation with Albertsons or when the latest manager started at the Ukiah store, but customer service (specifically the number of checkers available at any given time) is very bad and getting worse. Most of the employees are excellent and the complaint concerns the lack of checkers available to serve the customer. I have stood in line with no less than 6 other individuals the last 4 times I have shopped at the Ukiah store. There are at least 8 checkout lanes yet there are never more than 3 checkers available. What is the matter with you? I have shopped at this store since 1979 and this situation is terrible!!! If you can’t make positive changes expect to lose me as well as many other customers. We talk with each other quite extensively while we wait in line to pay for our groceries. The last 9 years I have used my wife’s phone number and name for purchases so if I don’t show up on your database you can check under Judi Walsh (judiwalsh77@gmail.com) - she’s disgusted also. Hope you get smart and make improvements or there won’t be a Safeway store much longer, people will go to Raleys or Luckys or the Coop.

Tom McDonough

To whom it may concern:
I am still terribly upset by the rude conduct of Pharmacist Shannon Herman in the Antioch Osco! On April 17,2019, I had called in my prescription for Irbasartin, I always had gotten a 3 month supply. Shannon Herman gets on the phone with me and starts berating me about how this drug has been recalled for the last 4 months! I had told this woman I had no idea this was the case as Osco never informed me or my doctor with this serious information. I told her I was just in to see my doctor and she never said a word about it! I said to Shannon I really needed my medicine as I was just about out. She starts yelling at me that she only has 10 pills and that won't help me and that I need to call my doctor and have her call the pharmacy. So I asked her if she thought maybe another Osco would have them? Shannon told me she had no idea and that she could not help me!!!!!!!
So I hung up with her and called my old Osco in Spring Grove. It was like night and day . (First of all when I lived in Richmond, the staff at the Spring Grove Osco were like wonderful friends .Pharmacist Natalie Johnson and the whole pharmacy staff always looked out for me!!) Well I talked to Natalie Johnson and conveyed to her what had transpired at the Antioch Osco with Shannon Herman. Natalie calmed me down and said she would get a hold of my doctor and see if she could get the medicine changed to something different. Natalie said as soon as she hears back she will call me and she would send them to the Antioch Osco. Please give this wonderful woman Natalie Johnson a commendation for her great customer service!!!
Because I live in Antioch and not in Richmond anymore I have decided to do my business at CVS Pharmacy! I will never do business with Osco Drug ever again!!!! And you can bet I let everyone on the internet know what happened to me!!

I angel Luckett brought a bucket of chicken from the Safeway deli on the 15th of April I didn't eat anything all that day and I only had a peace of toast the day before .I went home and started eating the chicken that I bought and then I layed down and when I got up the next morning I started feeling chills cramps and I was throwing up and had the runs bad every five to ten minutes I was running with the runs and throwing up St the same time I tried to ignore it by drinking lots of water but I still was really sick so my friend drove me to the emergency we're they out a iv in me because I was dehydrated and my blood pressure was way over the amount it should of been so the doctor told me it was food poison are a bacteria from the chicken now I contacted s lady named Karen kehr and she's taking my case at this time I faxed her my doctor info and the receipt from the day I bought the chicken I live in Seattle WA and this has never happened to me before and the lady Karen has been very rude towards me and I don't think it's fair when I'm the victim here so I told her I would have a lawyer get a hold of her are the Safeway corpate she's trying to debate with me that my doctor's papers is not saying but it is saying it saying that I had diarrhea and my blood pressure was very high I didn't eat anything besides that chicken all day and I have a whitness my friend that was with me all day she's the same one who took me to the emergency my blood pressure was so high I could of died I'm very disappointed with Safeway and it's no way to treat a customer I have been shopping at Safeway for many years I don't deserve to get treated the way Karen kher is treating me she stated that she wants the bill I talked with swedish hospital and they are mailing the bill and the balance is 943.00 as soon as it comes I will be faxing that over also I'm trying to avoid getting a lawyer I just want to be treated fair I was sick for almost a week my suffering and pain was very stressful my phone number is 206)698-0572 thanks and I hope to here from someone soon ASAP

My husband was with me when I Called up on a call a day prior that I needed more Diabetic Test Strips they they did not work consistantly. [Acu-check] I needed help. it was NOT their job! sHE ONLY SAID At the time there was one gentlement infront of us and we gave him ample room but yelling and rude we could still hear them. He was upset about an order called in and not filled on time. My turn, my husband and I stepped up. and I explained what was wrong. The tech only rudely yelled at me for using up my aloted new Diabetic Strips [100 2 vial all but 9 worked and the 2nd vial did not work with a E-9 error since purchacing 3/18/19] I know how to fix Meters having used them since 2007. She scrampled to retrack.!. I tried to explain but instead We and the other 4 persons behind us heard the tech rudely and very loudly like a Military drill sargent, Did not see her name tag but she was dark haired and approximately a size !9-20 Womans.moving her hands from her body screaming 'privacy, we have to have strinct privacy here! This is a new policy and I have to enforce it! Scared the 4 patrons half out of their witts and jumped back in fear, I said as I looked back there is privacy and ample toom! She screamed again. One woman left. I said I have not had my blood sugar taken in 2 days and was very concerned. That was not her concern and I made a mistake and must pay for it! I was told to call my MD because I used more than one strip a day. I told her mer it was why the strips didn't work correctly and my Blood sugar was 157 and 163. I tried to explain to no avail It was my FAULT.. I had changed the batteries, cleaned it to no help,etc.. mY USBAND FINALLY TRIED AND FOUND THE BATTERY DID NOT PRESS DOWN ALL THE WAY. I was verbally pushed out. my husband and I have been going there there ON A REFERAL, for 12 years.I knew the new crew was in and should have known when no regulars were there, no friendly hello, WE WILL NEVER GO THERE AGAIN. i AM AN LPN AND ALSO WAS A PHARMACT ASS'T LEVEL A AND NEVER IN MY CAREER WOULD i EVER TREAT A PERSON LIKE A BIMBO! You have lost two faithful patrons. i KNOW MANY WHO GO THERE AND THEY HAVE ALREADY TALKINGABOUT THEIR TREATMENT. Good bye!

I was aware of how courteous the cashier was with the customer ahead of me, thanking the customer at the end of their transaction. During my checkout I noticed the cashiers facial expression and attitude totally change. After giving me my change from my transaction, I thank her. While walking away I remembered that she did not give me my monopoly tickets and turned back to her and said, "excuse me madam, you didn't give my monopoly tickets. In an agitated response, she replied, " we're all out!!!!!! I then told her I was going to report her attitude to the store manager. She then handed me 8 ticktes!!!!!!!!!! I did speak to the store manager about the incident. He said he would take of it. I was upset leaving the store and felt as if I had come face to face with a " pit viper".

I live in Lakeside, AZ and shop at the local Safeway store for grocery and pharmacy items. This store is very poorly managed. We have had higher than average snowfall and when we went to the store to pick up a prescription, the parking lot was not plowed and extremely dangerous. I confronted the manager Dave something, he had a lame excuse that because there were cars in the parking lot, nothing could be done. Really? He and some other employees could have been working snow shovels because the store wasn't very busy at all. He has NO compassion for the people that frequent that particular store. If they can't afford to address the parking lot, close them down until a new manager has a realistic plan.

I would appreciate an answer to this problem.

The personnel at the woodland Washington Safeway pharmacy are the rudest most unprofessional folks I have ever had to do business with. I feel they should have to answer to a supervisor or something, I really feel Safeway corporate should address some of the issues with their woodland Washington pharmacy employees, they can do a lot better job.

I hear your company is in trouble. I believe I have discovered the reason. I shop at your store in Clackamas,Or on Webster Rd. My experience is that if 3 checker are needed your co. has one on duty, with lines reaching out into the isles. However my main complaint is you no good 2nd rate pharmacy. I have had to make multiple trips back over the last couple of years to get a prescription filled, always an excuse of no physician response. I have a new Dr. 12 days ago, I ordered 5 Prescriptions. 2 were out of date. 4 days later, no medications. By 4th trip, no medications. Asked to see if they had been ordered & no record of ordering was found, plus no medications. Promised it would be done. After 3 days returned, & some of the medications were in. However, was advised I would have to return in unknow hrs. as they had no personnel available to release the medications. Here I am 12 days after ordering meds. 3 to 4 days goings without needed diabetic medications, & your 3rd world pharmacy is too cheap, too disorganize, too inept to provide medications in any timely manor or have employee capable of dispensing dedications ? I definitely will look elsewhere for future meds, groceries or whatever your stores tries to sell. If your companies cease to exist, I don't think you will be missed.

Yesterday I shopped at Safeway to pick up 8 pieces of chicken, the only purchase I made. I waited in line behind a man who also had one item. When the cashier finished checking him out he told me to go to another check out line. Why? I had one item, no one was behind me either since the store was not busy at that time. (11;30 am). I felt that was very rude not to check me out. I called customer service when I got home, got a manager who listened to me and then, without putting me on hold, talked/took care of another customer complaint. Very, very poor customer service all around. I may not shop at Safeway again, but if I do, I will certainly not shop at that store again!!

Someone digitally stole a Safeway gift card from me last summer. The card was for $50. When my daughter I bought the card for tried to use it, she told me there was zero balance on the card. I went to the Safeway customer service desk to complain. I showed the clerk my receipt for the card. The Safeway customer service clerk gave me a number to call, which I did. The call taker got all of my information, and gave me a case number. Apparently, someone had stolen the numbers on the card, then spent all of it. That happened back in last July. Now, 4 months later, I have heard nothing from Safeway, and I feel that I have been lied to by them, and I have decided to NEVER again buy a Safeway gift card, because they are not secure. I wish I could give the experience I had "zero" stars.

I was in the store on 10/22/2018 4:15 pm I went to the hot food bar to get dinner and discover that a vegetable item ( corn) needed to be replaced on the serving table I ask a lady attendant do they have corn available she said that she would the gentleman in charge of that counter when she ask him about the corn he said no without saying why the vegetable cannot be replaced at 4:15 in the evening the food bar closes at 7:00 there was plenty of time for the vegetable to be replaced I was VERY INSULTED ABOUT THIS I went to the customer service department to the manager Mr Simon and he handle my problem that I had very quickly and I was VERY HAPPY HOW THIS PROBLEM WAS TAKEN CARE OF Mr Simon is a very professional manager at store 2737 in Washington DC Mr Simon takes his manager's postion VERY SERIOUSLY I gave 4 stars because of Mr Simon being such an outstanding Manager at that store

For years I've been a big fan of the fried chicken at the Eastgate Albertson's store. For some time after the transition to Safeway, the fried chicken at the deli remained consistently good. However, the last two times it has just been terrible, and the same problems: 1) Completely full trays of fried chicken, but it's all breasts and 2) it's either overcooked in the first place or kept under the heating lights for so long that it is completely dried out.
The 8-pack of dark that we bought tonight abut 6:30 was just ridiculous. First, she's got two full trays of fried chicken - but it was all white breast pieces. She ended up putting one thigh, 6 wings and one breast in the bag (there were no legs in the tray at all). When we got home, we found the chicken was so dry it was virtually inedible. The wings were so overcooked they literally shattered when I bit into one. Not sure if it's the deli staff or a manager who's making poor decisions on how much to cook, what pieces to cook, or how long to hold it in the trays, but it's really bad.
You've raised the price from $5.99 to $7.49 and the quality has gone down. How do you think your customers are going to react? We could live with the higher price if it was the same as we bought for years from Albertsons's. My wife swears the recipe changed as well, but I can't tell, it' so dry.
You need to fix this if you want to keep your customers.

Unbelievably pompous and rude customer service from Charles at the Safeway pharmacy on 7/12/18 at the store on Pioneer Parkway in Springfield OR. I will now write to your CEO and tell him all about itin detail. I will no longer fill my prescriptions there and will look for other stores for my grocery shopping.

Tonight at the Green Valley, Az. Store located at 1305 W. Duval Mine Rd. only the 20 item lane was open. I had 29 items. As I was placing my items on the checkout counter, the cashier Noah was eating and drinking. I said to him did you not get a break? His reply was not enough time. I asked the gal bagging the items that I would like to be helped to my car as I purchased some heavy items. She then proceeded to walk toward the door about 20 feet ahead of me without the cart. I said to Noah what's going on and he called her and she hestitantly started walking back towards us. I pushed my cart to exit and told her that I plan to report her. She was totally disconnected with what was happening. She appeared to be on drugs or something. I believe her name was Hailie.

Back in February 17th of this year my wife complained about the coffee I had made; it just didn't taste right. It tasted so bad that she said she couldn't drink her coffee! Upon investigation we discovered that the problem was not the coffee, per se, but the half and half she had added to the coffee -- the LUCERNE Fat Free Half & Half.

It turns out that it's loaded with chemicals we cannot even pronounce along with 2 forms of SUGAR. I sent you my complaint back then (February 17th) but never heard from you. Now you advertise that this product carries a 100% guarantee and we paid about $4.00 for it. Can you make good on your guarantee?

Or is your guarantee worthless?

Here are the numbers you may want:
A2 06-499
Bar code # 21130 07094

Today I went through the self help line at the westlake safeway. The checker had to come help me 3 times because of the lame prompts by the computer. Then when I completed my transaction I checked the receipt and found the computer charged me 3.99 for each artichoke when the sign at the produce section said 2 for $5.00. When I told the checker and she told me to go to the customer service center which about 7 people in line already. Is this your idea of customer service? This is not the first time I have encountered customer service problems at this establishment. Your managers should be ashamed at their inability to keep customers happy. You are nothing without loyal customers and your employees suffer the consequences of not keeping customers happy. Trader Joe's is sounding more and more like a place I should take my business. Let me know what you think!!!

Purchased a cake from the bakery of your molalla oregon store on 10/10/2017. Beautiful cake. Had leaves ect on it. Thinking that the leaves ect are fondant served the cake. child chewed up one of the leaves and there was a piece of wire in it. Nowhere on the box or label does it say that the leaves ect are not fondant!!!! This could of been a very serious problem if child would of swallowed the wire. This could of killed my child!!!! This is not the first time i have had issues with this store! The decorations look like fondant!! Not once when cake was purchased did anyone say they were not! I do have a picture of the cake and the wire but im sending this from my laptop and do not have them downloaded on here. I will be keeping the box with the labeling ect. I will expect a response from you asap!! I want response to be emailed to me so i have proof!!I am not going to take this lightly it could of killed my child!!

A very pissed mom!!

April waters

Aloha, my name is Ramon, I mostly shop at the Safeway Kahului store on Maui. I am not a complaining person, however, what happened to me twice in the same store (Safeway, Kahului) drove me to this written complaint. It was 6:30 pm on 9/29/16, when I went to the Deli to get a sandwich (I love Safeway sandwiches). The woman behind the counter just got through serving a customer. When I asked her I wanted to get a sandwich, she refused to make it. Her reasoning was, she was the only one in the Deli and she had to clean up before closing.

I found out her shift ended at 9:00 pm. This was the second time this happened to me in the same store by two different clerks. I wanted to complain to the night manager (Sheryl), however, she was on dinner break. I was upset enough, I left my grocery cart full of groceries and walked out. I know this is not Safeways reputation and I like the quality of your foods and fruits, however, it will be a while before I walk into another Safeway store. Thank you for letting me vent.

The manager at the liquor store accused me of drinking because I was asking him why I am being charged for the same price for a smaller bottle when buying six of the larger bottles of a particular brand.

We live in byron california. In november 2015 an ordinance was passed which restricted the trucks allowed on camino diablo in byron because the trucks are shaking our houses apart and making our water wells fail. The road is not built for these trucks. our problem is that some of your drivers can't read because there are multiple signs at hwy j4, camino diablo, marsh creek road and the bypass at vasco road. Could someone please stop these drivers as we call the california highway patrol every chance we get to get all the errant truckers off of this road. One of these days your drivers will be caught and ticketed. We would appreciate a call from you with your plan to take care of this problem. Please do not ignore this complaint because we are going to call the tv channels next. Thank you in advance for your help with this problem.

I was driving near Walmart on Rainer Ave S. on 3-2-2016 at 1:50pm, and I was stopped at a light next to a Safeway delivery truck. The driver of the truck was staring at me very strangely, like trying to start something with me, and then he put up a gang sign. The truck number was #15974, and the license plate number was C23451D. I just thought that was very unprofessional for a Safeway employee to be acting while at work. Also I have a picture of the truck after the light changed, I will try to send it following this email.

Safeway pharmacy here in the 95531 has a very bad customer service problem, when getting your scripts they have a very bad habit of telling you your script is ready and so when you go there to pick it up its never filled!! to begin with. There is a really bad problem of them telling you can pick your script up on a certain day and then well its not there? I am bring this up to you because i have met several others that are not happy as well? This has become upsetting to my wife and i because my wife has terminal cancer, and it has become a real problem on getting her meds like she is supposed too? We are hoping that you could please look into how they are treating their customers? Also please take note that just before 2014 we never had any problems with your pharmacy.

I called Safeway customer service from Monday to Friday 11/2 to 11/ 6 and still no answer. I’m waiting since December 2014 that my case finally edited. You have all paperwork (Hospital, Work etc.) It just goes from one desk to another and no one is calling me back or sending me an email. I’m tired of waiting to hear from someone! Please make sure that I receive a note from anyone who is finally working on my case. Here it the latest email from customer service below.

From: business.ethics@safeway.com [mailto:business.ethics@customerservice.safeway.com] Thank you for your recent correspondence regarding the incident that occurred at your local Safeway store. Please contact Sedgewick CMS. They can be reached at 1-855-692-8987. Their mailing address is 11000 Eden Prairie Lakes Dr. Suite 200 Eden Prairie, MN 55344. They will be able to assist you with the status of your claim. We apologize for the inconvenience. Teresa McDaniel Customer Support Center Contact ID: 30790147

You have an Arrogant, non customer service Safeway assistant Manager here in Northern Virginia store (Kingstown) whom I think should be removed. He seems to think he is to good to work the customer service counter(a joke of a name when the customer has to look for service) when there is no one there. I have also brought this type of attitude to the store Manager obviously to no avail. This has become a problem of horrific magnitude.

Claim Number: L1379219. I'm waiting since December 2014 that my case finally edited. I have emailed customer service multiple times with my complaint. You have all paperwork (Hospital, Work etc) it just goes from one desk to another and no one is calling me back or sending me an email. I'm tired of waiting to hear from someone at corporate. Please make sure that I receive a note from anyone who is finally working on my case. This is truly a bad mark for Safeway complaints in my opinion.