Contact Harris Teeter Corporate

Tonight I went to the super doubles To get a great deal on diapers and wipes for my new born baby as ima single mom trying to save as much as I can but when trying to use my coupon the cashier that was on duty didnt knew what he was doing and I wasn’t given him a hard time he said there not going thru so I said ok I’ll take it anyways He said no wait so he called the manager on duty the manager was very disrespectful and he say can you please get on the back of my line because you can’t be holding it up and he Actually grab my baby’s stroller and push is out of the way push my sister out of the way with out even saying excuse me or a sorry this is not right when I turn back he was talking to another person that works there saying gosh stupid Mexicans had to learn how to coupon I felt discriminate feel that they think it’s OK for a white person to coupon but a Hispanic person cannot coupon and then the other guy was just staring at me like if I was stealing I wasn’t there to steal I don’t see nothing wrong using my Coupons i’m getting what it says on the coupon this is just wrong this is the Harris teeter in Rocky Mount North Carolina 27804 3679 sunset Avenue westerns village you can contact me at 252-908-3295

i APOLOGIZE FOR THE UNTIMELY NOTIFICATION BUT AFTER THE EVENT, i LEFT THE COUNTRY ON VACATION. i WAS IN THE STORE ON BAC0NS BRIDGE ROAD IN SUMMERVILLE, SOUTH CAROLINA ON 3 JUNE, 2019. IT WAS AROUND 0900 IN THE MORNING. I WAS USING COUPONS AND WAS TREATED RUDELY BY THE CASHIER. I ASKED HER TO CALL A MANAGER AND SHE DID. THE MANAGER, LOGAN CAME TO ASSIST BUT ALSO WAS RUDE. I ASKED LOGAN IF WE COULD MOVE THE CONVERSATION TO THE CUSTOMER SERVICE AREA. THIS WOULD KEEP THE CONVERSATION PRIVATE AND ALSO NOT HOLD UP THE LINE WHICH WAS ALREADY GOTTEN LINE. HE STATED, "NO", WE ARE GOING TO DO IT RIGHT HERE". I IMMEDIATELY ASKED FOR HIS BOSS. WHEN THE LADY,MS. KELLEY CAME, I ASED THE SAME REQUEST OF HER AND SHE COMPLIED. WE WENT OVER TO CUSTOMER SERVICE AND I INFORMED HER OF HOW RUDE THE TWO AGENTS WERE AND THAT I DID NOT DESERVE TO BE TREATED LIKE THAT. SHE APOLOGIZED AD LISTENED TO WHAT I SAID. LOGAN ACTED AS IF I WAS TRYING TO STEAL SOMETHING. MS KELLEY TRIED TO GIVE ME A 10.00 REWARD CARD FOR MY PROBLEMS BUT I REFUSED. AS A 28 YEAR VETERAN, I HAVE NEVER BEEN SO HUMILIATED FOR NO REASON. I ALSO HAD A LITTLE MENTAL BREAKDOWN AS I SUFFER FROM SEVERE PTSD. I LATER WENT BACK IN THE STORE THAT EVENING AND WAS ACCOSTED BY TWO LADIES ASKING IF I WAS THE ONE THAT GOT LOGAN IN TROUBLE. I ASKED THEM HOW DO THEY KNOW WHAT HAPPENED IN THE STORE THAT MORNING. I WAS INFORMED THAT LOGAN TOLD THEM. THE LADY STATED THAT OUT ALL OF THE MANAGERS, LOGAN IS THE BEST WITH THE COUPONERS BECAUSE HE ALLOWS THEM TO GET MULTIPLE TRANSACTIONS USING MULTIPLES NUMBER AT ONE TIME. I HAVE CALLED THE STORE TO COMPLAIN BECAUSE THESE LADIES GO DURING SUPER DOUBLE WEEK WHEN THE YOUNG BLACK GIRL WORKS AT NIGHT(EVERY SUPER DOUBLE) AND THEY CLEAN THE SHELFS OFF. I AM TALKING CASES OF ITEMS AT ONE TIME. I AM SURE IF YOU WOULD REVIEW THE TAPES FROM THE PAST THREE MONTHS WHEN THIS BLACK CASHIER GIRL WORKS DURING SUPER DOUBLES YOU WILL FIND THAT MY STATEMENT IS TRUE. I WAS EVEN APPALLED WHEN THAT NIGHT THAT I WENT BACK, THE YOUNG BLACK CASHIER TOOK ONE HOUR WITH ONE CUSTOMER AS I WAITED IN LINE. (I HAVE IT ALL RECORDED ON MY PHONE). WHEN SHE WAS ALMOST DONE, SHE TOLD ME THAT I CAN USE THE SELF-CHECKOUT. IN OTHER WORDS, SHE WAS NOT GOING TO HELP ME AND I DID AS INSTRUCTED. ALL THAT I AM ASKING IS THAT I BE TREATED FAIRLY AND IF LOGAN CAN BE COURTEOUS TO SOME THEN HE SHOULD EXTEND THE SAME COURTESY TO ALL. I AMA RETIRED LIEUTENANT COLONEL IN THE UNITED STATES ARMY, I DID NOT TAKE UP COUPONING BECAUSE I NEED TO BUT AS A HOBBY. MOST OF MY PROCEEDS ARE DONATED TO THE LOCAL HOMELESS OR WOMEN SHELTERS. WHEN I GOT BACK INTO COUNTRY ON THE 17TH OF JUNE, I CONTACTED THE STORE TO EXPRESS MY CONCERN AND WAS TRANSFERRED BY LOGAN TO JEFF. JEFF WAS VERY NONCHALANT WITH ME AND I COULD SENSE THAT HE WAS NOT INTERESTED. HE KEPT ASKING ME FOR RECEIPTS AND DATE TIME. I INFORMED HIM THAT ALL HE HAD TO DO WAS PULL THE CAMERAS DURING SUPER DOUBLE WHEN THIS YOUNG BLACK CASHIER WORKS BETWEEN THE HOURS OF 12 MIDNIGHT AND 0400 IN THE MORNING. WHEN SUPER DOUBLE STARTS FOR JULY, PLEASE PAY CLOSE ATTENTION TO THE YOUNG BLACK CASHIER DURING THE HOUR OF MIDNIGHT AND 0400. I WAS ALSO TOLD THAT THEY KNOW WHEN THE TRUCK COMES IN BECAUSE LOGAN TELLS THEM AND THAT IS WHEN THEY HIT THE STORE BUT THIS IS HERSAY AND NOT ACTUAL FACTS THAT I KNOW TO BE TRUE. I JUST WANT COUPONING TO BE FAIR ACROSS THE BOARD FOR EVERYONE. PEOPLE SHOULD NOT HAVE TO GET UP TO GO INT THE STORE AT MIDNIGH BECAUSE TWO CUSTOMERS CLEAN OUT THE SHELVES AS SOON AS THEY ARE STOCK. IF YOU LOOK AT THE CAMERAS, IT WILL SAVE YOUR STORE THOUSANDS OF DOLLARS, WHICH IS THEN BEING TURNED AROUND AND SOLD FOR CASH. I ALSO DO NOT WANT MY NAME MENTIONED BECAUSE LOGAN HAS ALREADY HAVE ME AFRAID TO RETURN TO THAT HARRIS TEETER EVER AGAIN. HE SHOULD NOT HAVE DISCUSSED ME WITH ANY CUSTOMERS WHAT SOEVER. HE COULD POTENTIALLY IMPACT MY SAFETY.

the new breading for fried chicken stinks, smells like vapor rub and menthol cigarettes please switch back

I went to my local store last night at 8:30 to get a salad from the salad bar which closes at 9:00. Well to mu surprise it was shutting down. So I was not able to have my cravings fulfilled. So I went to complain to the management and all they could say was Sorry. Not can I compensate you in any way or come back tomorrow for a discount. The managers name is Megan.
I did however stopped my pouting and went to the Seafood department which also closes at 9: 00 and to my delight they were still up and running for Business, and Byran was running it and he did a great job, if it wasn't for him I would have not come back.
With that said if you are not going to abide by your times then maybe you should change the hours for the Salad Bar.
The store I am talking about is a brand new one that just opened last week in Ocean View Norfolk Va,
Thank you for your attention on this matter.
Lorraine Jones

When in the store I overheard this employee Ashley Sealey talking about white people. She was cursing saying how "white people get on her nerves" and this "white bitch" was doing something. I do not think this is the type of environment anyone should have to endure when trying to grocery shop with my children. I asked for her name from another employee as I did not want to address her and cause a commotion but I did say to her she should be more considerate.

Two stars because the initial meeting with florist was positive. She noted my requests for pink flowers (to go with a white dress), nothing too large and no babys breathe. You can see by the pictures I received a set that did not match, had babys breathe and was so old the flowers were huge and fully bloomed. I was so embarrassed to give these to the kids.

My Manager Jerry Faulk threatened me by trying to say if I don’t make enough money why do I work here he tried to say that i am like an ex employee who used to work here that got fired for threatening his boss but I never threaten anybody so I feel unsafe working at my Harris Teeter

The Manager on Duty Will Take., Was very unemphatic, rude to me and unwilling to help resolve a rather simple matter. I had purchased an Old Spice spray from one of your stores in North Raleigh, but had lost my receipt because I got it in a rush. I went to Harris Teeter located at Jones Franklin & Western Blvd (the closest one to me. The one in North Raleigh where I bought the sprat was far). I explained to Will, that I didn't have a reciept, but that I wanted to return the spray because I didn't like it. He said that he can't do a cash return because I didn't have the receipt. I told him I understood and that I wasn't trying to get cash for it, but asked him to give store credit so that I can buy whatever else I wanted instead. Very brushly and unempathtically, he said I can only switch it out with another spray. I then indicated to him that it's not fair for him to dictate what a customer wants to get with store credit. He refused and maintained his intransigence, no apology was given whatsoever! It's sad that Harris teeter has put such an idiot in a position of leadership! In the end it reflects on your organizations lack of effective management. I was able to go to another much better managed store and was easily given store credit to buy whatever I wanted instead of it being dictated to me by some idiot! This is just food for thought for Harris Teeter, my neiborhood grocery that just offended a loyal patron!

The gas points would not work at the gas pump at 2 BP gas stations. I called the store (that I had just left) and told them that I could not get my points to work and that the gas station could not either. The clerk tells me "well that's just life". Is this the way they are supposed to treat their customers. His name is Tom Doyle and he works at Store #281 in Gastonia, NC. This is located on Robinwood Road. I asked to speak to a manager but was told there was not one there. This happened tonight on March 31, 2019 around 7:00.

I really think you should discontinue your fuel points program.

Thanks

My husband and I have been getting our prescriptions filled at the Courthouse Marketplace HT in Virginia Beach since they opened. My husband was prescribed a medication, and it was written for generic. However, the pharmacy has been filling the prescription as brand, which cost $266/month. The genetic is $66/month. When questioned about it they said they were filling it as prescribed, which is not the case at all. Needless to say, my husband requires this medication and had to go without a few times because we could not afford the brand. This should NEVER have happened.

My husband's doctors office called the pharmacy last week and told them it was written as generic and should be filled as such. My husband called the pharmacy to follow-up on Thursday, February 7, and they said they had to order it and it would be in on Monday, February 11, which is today. We JUST received a call that they cannot fill the prescription because it's out of stock.

So, now my husband is without his medication again due to the incompetence at the pharmacy. We are out hundreds of dollars because the prescription was filled incorrectly. So now what? When does he get his prescription filled. Was it even ordered when he was told it would be?

The staff in the pharmacy, Henry and Shade, are anything but friendly. We are seriously considering finding another pharmacy with a customer friendly staff, and who can fill a prescription as requested. The employees in a pharmacy know a lot about our health issues, and it would be nice if at least we got a smile or a friendly greeting. However, every single time we go in there we still have to tell them our name, and never even once get a hello.

I cannot even begin to tell you how absolutely disappointed, frustrated, and angry we are at this point,

I shop at Checkers Mall at Carnival almost daily. Again today I had the lady at the till shouting a conversation with the next till lady. I have had ladies chewing gum disgustingly whilst ringing up my goods and picking their noses. Nobody greets and mostly look miserable. Today I bought a Mince Jafel when I got home it was an egg,mushroom & bacon one. That is like ordering a beef burger and getting a chicken burger. I have complained to management before and nothing gets done. This seems to be an ongoing problem and we the customer are the ones paying the staff and keeping the shop open. What does this say about service.?
It would be appreciated if something can be done about this matter.
Thanking You

I was shopping at Harris Teeter 5060 Ferrell Pkwy. Virginia Beach Va
I was just completing my shopping when I stop an employ and asked where the hot chocolate was, he (Eric) stated that they don't make it any more due to the stuff that happen in Mexico, that's where it all comes from even Walmart is not selling it. Then he (Eric) reached over and put his finger deeply into my breast. I yelled out HEY as he went around my cart and down an isle stating that it's right here. I got the hot chocolate and went to the checkout I was very shaken up due to this so I asked the man in front of me to watch my cart and I went outside to smoke. I was so upset. Then while checking out the new girl did something wrong and asked the girl next to her to call someone. On the second call, Eric came fix the register, before he got there I said Oh no not him! After fixing it he then leaned in and asked if I was OK. I said I never come back here again. I told the checkout girl what had happen and she said oh that's not good. Then as I was leaving he (Eric ask again if everything was OK) I again stated I would not ever come back. While driving home I decided to go back and tell the manager because I did not want this to happen to another women. Which I did, I ask for Eric and the Manger together, when Eric walked up to me he put his arms out like he was going to touch me again. I held up my hand and said Don't Touch Me. They both went whoa, I explained to Deb and Eric what happen she Deb said let me get the store manager I'm just the assistant manager. So, I went through the hold story again. I gave him my name and phone number. He gave me Shawn Helton and his number as the Dist. Manger. I called the 1800 432-6111, I talked to Ellen, She called me back and said nothing can be done until after the Holiday. I complained, that something like this should have direct action taken, but she stated that it is out sourced to another dept. and no one is there and will not be until after the holiday.
(REALLY)
Thanks.
Laurel Waters
757 613-4258

My husband purchased some crab legs on Friday Dec. 14,2018, at 7:24pm he was not asked for his phone number he was asked for his VIC card. He did not have his VIC card because he never shops, so the cashier used the store card. The crabs smelled like ammonia as soon as I open the bag. I called the store and stayed on hold for 22 minutes. I live 38 minutes away from this H.T I returned the crabs at a different H.T. The next day because they had my car smelling bad. That store could not refund me double because they could not locate the purchase. So I was advised to drive all the way back to Friendly Ave and Guilford College Rd because they could pull the video. The manager on duty at 3:40pm said with the video I still could not get double for spoil crab legs because the cashier use the store VIC card because my husband did not have his card. I had the crabs and the original sticker on the bag that states the date, time and other numbers was on that H.T. label.

Wow! I have been a loyal Harris Teeter shopper for many years. I have been eligible to receive a senior discount for 2 years and my husband for five years. I appreciate this discount, but scheduling does not allow me to use it on a regular basis. Today, I shopped the Harris Teeter on Eastchester Drive in High Point and at the end of the check-out process I asked the cashier to apply my senior discount. She did, but at the same time a gentleman bagging my groceries said to her "You need to check her ID." I have never been asked to prove my age for this discount and I did not purchase alcohol or tobacco products on this trip. I assumed this young man was in some managerial position to give the cashier this directive.

I was offended that he thought I was taking advantage of your store, especially after an incident last fall where my credit card was stolen and used at that same store for over $2000 in gift cards and no one asked that person for an ID. Perhaps your policies for requiring ID need to be aimed at illegal purchases of age controlled substances and credit card purchases for large amounts instead of an old lady asking for a small 5% discount on groceries purchased.

we have been buying rib eye steaks from h.t. for years and they were good but the last 3 were as tough as shoe leather,just tosses half my steak tonight,i am ticked,paid good money for them.

Every visit to Harris Teeter results in an overpayment NEVER an underpayment. Sales and clearance prices are not always correct. I think you do it on purpose as a lot of customers don't catch it and HT makes millions probably 10s of millions on over charging.

We went to the grand opening of the store in Greenville SC ( Augusta road ). We purchase three bags of grocery’s and a pizza . When we arrived home we notice we had only had two bags and a pizza . We immediately called the store to get a credit for the missing items a $3 carton of eggs and a $2 slice of cake . We live at least 12 miles away and the store management want to not credit the items but wanted to hand delivery to our house . WOW . It get better they delivered the eggs , two pieces of cake , beautiful cut flowers and two $5 gift cards . I am very impressed with your commitment to the customer . I will be a committed customer for life .Please thank the team for there Outstanding service . WELL DONE Harris Teeter ..

The time is now 5:28 p.m. on Thursday, February 15, 2018. I just got home from waiting in line at the Harris Teeter Mayfaire for over twenty minutes. There were three registers open along with the automated lines. There were no baggers and lines of people at least five carts long at each station. The manager was "somewhere in the store" according to a cashier. This is totally unacceptable. Either hire enough people to do the job or we, along with the entire neighborhood of "Parkside at Mayfaire" will cross the street to the nearest Food Lion and they will get ALL our business. We are not only angry, but ready to take our business elsewhere if changes are not made pronto.

I was in Harris Teeter it colony Place about 7o'clock at night I was in the self check out I do not have a vic card but I have the mobile app with my Vic number I asked the attendant associate to help me bring up the screen and he got smart told me I had to go through the line I told him no I just need you to bring the screen up so he proceeded to walk away and asked someone else to help by that time he was at the counter where my Nice was standing He said to the manager I don't know what that damn woman problem and my niece said you know that's my aunt she only asked for some help because your new system do not scan the iPhone I was really upset that Harris Teeter have people in their store not willing to help black people I felt very discriminated against I may not spend a lot of money in your store but I spend my money and I feel that this person needs to be retrained and apologize The manager he apologized The attended I was discriminated against because I was black

Go out of my way to make purchase. Two different prices on the same product. Get to self check out. Need to show ID. Girl walks away and opens another checkout lane. NEVER going to HT again. 3rd bad experience is the last for me. I give them minus stars.

This is more informative than complaint. Shopping express lane I almost always have several (5 +/_) items that the comp. says don't have but then I go into store before pickup and almost invariably find them. FYI: today = turners buttermilk, rotisserated chicken legs; Sicilia fresh lemon juice'; stouffers mac & cheese cups; lucks fried apples. I hope this will be helpful in identifying the problem. If I can be of further assistance please feel free to cal me. If I can
be of help in anyway I'm interested in doing so.if I'm doing something incorrectly I want to know too. Bob Vogel. (704-849=7908)

Recently I went to our closest Harris Teeter since our store closed, we have a drive to say the least. I say we, because I almost always have to have one of my children drive me due to my health issues. We like getting to see some of the folks that we were used to seeing at our neighborhood store, before it closed. However we seem to have issues when we go. My daughters have their own households and their own Vic cards. Yet, for some reasons when one of my daughters updated her change of address & email at the store it linked the two households. So needless to say it is an issue with couponing etc. We had even experienced an issue at pharmacy with our health insurance and Harris Teeter systems.

I attempted to get the couponing part fixed at the store we had just shopped at. I had my order, my daughter had her order. I ended up over paying for my order due to the issues of cards being linked. After dealing with a rude manager, I called corporate, which ended up a bigger headache and nothing getting fixed. The gentlemen didn't really have a clue how the two were linked.Apparently per corp. There is no way to unlink individuals. Yet for years my husband has had a different vic than I have and we live in same house.

Yet my oldest daughter who lives in a different house is linked to my card. I am not understanding how a company can link individuals of different households, but can't unlink them. This frustration of having to have someone drive you to a store of familiar faces to do shopping, to end up over charged, linked to someone else acct. And a rude manager who just wants to argue. How poor customer service on the part of this particular manager. And to think, I was going to this store for the friendly familiar faces of staff I considered as extended family. I love chatting with the guys in meat dept. Ms. Michelle & Rush some of my favorite employees to name a few. To end up with a sour, rude manager who didn't have time to return a customer's call.

The customer had to call her back @ almost 24 hours after the first call. What has happened to my grocery stores customer service? This has been my most recent visit. My previous issue was with a Harris Teeter Pharmacy, I had prescriptions my daughter had prescriptions, we have same insurance with my employer, we have different addresses yet same health coverage (she's still in school) Like many college students they actually live closer to their schools,yet have insurance coverage with parents until age 26, compliments of newer laws. Pharmacy couldn't get daughters meds to go through on insurance without changing her address back to her previous address. Pharmacy assured me this wouldn't be an issues.

I guess they were wrong. How does Harris Teeter not have a way of correcting these issues, of modern life?

Harris Teeter Laurel MD. I called to speak with my husband because I had a real high fever, vision blurry and I just had a baby. Kimberly who is the manager answered the phone and she was unfriendly, and had a attitude because I ask to speak with my husband. Although I am the wife of an employee I am also a potential customer. She lacks phone etiquette, communication and customer service. While working you should always carry a friendly tone I would never do any business with the deli department at Harris Teeters and I will be passing this unfriendly experience around, because she took her attitude out on my husband because I am sick and I needed him to leave a hr early, thats very unprofessional.

Why is there such a different in Harris Teeter store in South Park compared to the Harris Teeter at 5706 Wyalong Drive in Charlotte? South Park produce was fresh, clean, neat along with the store. I brought a celery and 10 lbs. of white potatoes, not one rotten nor bruised. The celery was clean. Went to Harris Teeter on Wyalong as always, couldn't buy the celery because it was dirty and old and dirt between the stalk. The potatoes were bruised and some rotten. Why is it the rich get fresh, clean undamaged produces, we pay the say amount as South Park. South Park Harris Teeter lights were even brighter and floors cleaner. I don't want to give up on Harris Teeter, But why do we get damaged produce?

I was hired for a new store opening in Bowie Maryland and part-time. I was given computer training and then in-store training, which lasted 3 short shifts (less than 5 hours each shift) Thought my hands on training was complete and I asked numerous times for a schedule, what shifts I would be working, etc and got zero response from management because the store had not worked out a schedule for its' employees yet.

Asked about the corporate policy to reimburse employees for drive time and mileage during training and got the cold shoulder from management and was told they were unaware of said policy, even after I made a copy of page 55 from the associate handbook. After a week of receiving no shifts and no calls from management, was told I no longer worked at Harris Teeter because I missed a weeks worth of shifts when I was never given any shifts to begin with because the store still had not opened.

Taken out of the payroll system immediately and now attempting to get money owed to me for training and given the cold shoulder by management for doing nothing but providing excellent customer service for the 1 month I was employed in training. What a shame if you new employees buy into the lies of one big happy family at Harris Teeter. Sarcastic and condescending management will only alienate and drive your associates to destroy your store and morale will sink the ship as well. People want to be given respect and never forget where you started if you want to be a successful, empowered management team.

45 years working and I have never been terminated until now. Good luck Harris Teeter and get rid of the crappy managers before they move up another notch in the corporate ladder.

My wife and I started to use your Millsboro, De store about 5 months ago. We have been mostly satisfied, but today (Sunday June 26 at about 3:30pm) we were very taken back by 3 of your employees : the woman cashier, her manager, and another younger blond hair cashier. Although we have purchased fresh corn several times in the past few weeks at $2. 00 for five ears, it was reduced to $1.00 for 5 ears if you had a VIC card. When I mentioned this to the cashier, she told me they never sold corn for that price. I told her Giant had corn also 5 ears for $1.00 but we we somewhat loyal to HT and rarely use Giant. The cashier asked her manager who also told me you never sold at that price and the second cashier also kept shaking her head that I was Wrong.

I'm sure you recognize that the customer is rarely wrong and never tell the customer he is senile, stupid, or dishonest.. Simply say that any prior prices are not in effect and that is the price today. That I could easily accept. The "you are wrong" approach by your 3 employees was poorly handled - stop telling me Iam wrong!. I told the manager I did not want to do business after being treated as stupid. The dollar difference was not the point, but customer being mistreated was enough for me. The manager offered the lower price after the embarrassment,, but again - the price was not the point. Don't ever tell a customer they are wrong, especially when all 3 tried to put me in my place..