Amazon Complaints Continued... (Page 20)

I placed and order for a 24 pack of Ensure protein drink which was supposed to arrive on Sunday August 19 and i got a text saying that it had been delivered and handed to a resident and i was not home and i noticed the text on the following day and i asked my wife and son if they had seen the package and both said no, i texted customer service and told them the story and gave me $10 for my inconvenience the next day my wife found a package on the front door and texted customer service and told them the delivery service must of left it with one of my neighbors by mistake and brought it to my house 3 day later and they told me that they were going to give me full refund for my inconvenience, the next day i opened the package and it was not what i was expecting it was a monthly package i usually get on the 28th of the month which was a whole week early, so i texted customer service and they told me that they had already given me full refund and i replied that i still did not had my package and what are they doing about it next day delivery would solve the problem and could not get them out of "we already gave you full refund" so every time they ask how did they do handling my situation and i always responded the same way "POORLY" and they would ask to have some one call me to solve the problem.
I finally said i would probably would cancel my Prime subscription if they did not resolve my problem and again and again i told them i would be happy if they offer me the product on a next day delivery and take the money form my gift card that i had with them and never said ok, we will do that. all i got ok if you want to cancel your prime membership we will reimburse your money. the whole customer service are like robots cant think out of the box, if it is not written on their book, they cant solve anything.
Maybe they got to big to care for their customers as they raise the membership price.

From: Jamila Moore, 2723 Point View, Cedar Hill, TX 75104 16 Aug 2018
To: Amazon Corporate Office
SUBJ: REQUEST REFUND OF UNAUTHORIZED SUBSCRIPTION CHARGES TO AMAZON DIGITAL SERVICES
Dear Sirs:
Immediately after realizing that I’ve been getting charged the same fees every month, I called customer service to find out what the charges were for. I am not savvy enough on the Amazon website to know that there is a separate subscription section and billing area. I have no reason to look for it either because I have no subscriptions and no reason to pay over $30 a month for cable channels when I pay my home cable provider for this service already.
I was charged from April 1st, 2018 to August 15th, 2018 monthly subscriptions fees for HBO, Showtime, Cinemax, Starz and even Boomerang. Some every month and some only once.
I had a credit card on file for purchases only to purchase items from the online shopping area. The system used my card to automatically subscribe these movies channels that are on an app in my smart t.v. This is wrong and is stealing! If I want to watch HBO on my phone or ESPN on my phone, they ask me “who is my cable provider” I put that information in with my login information, then I have access to a channel that I am ALREADY PAYING FOR! Charging $16.23, $10.81, or 9.73 a month for access to a channel that I already have is greedy as well! I have been a loyal customer and always current with my Amazon credit card. Why do you all feel that it is okay to rob people blindly? I will pay for my movie rentals, no problem. But not for subscription fees that I never clicked an “ok” button or “submit” button for… The requirement for the security code on the back of cards would even que a person that they are being charged. I have no bill, no contract, no agreement, no knowledge of this and it is upsetting.
I printed a copy of all the charged dates for the movie subscriptions and I also printed all of the orders that were placed for the last year from my television device. None of the orders fall into the categories for these movie channels. So I ask why I was charged for monthly usage of movie channels that I already have. There is no valid reason for these ongoing subscriptions. The requirement to call and cancel or else it keeps renewing would make sense if I had authorized the subscription to begin.
I am requesting refund to the accounts that were used $173.62 (I believe the lady on the phone, refunded the August, 2018 changes but I haven’t seen a credit yet).
This is for the subscriptions. The charges for my movie purchases for the last 12 months total $247.49. None of which are premium channel movies.
I am appalled that this type of payment processing isn’t managed or monitored better.
Thank you,

Jamila Moore, MBA, USMC retired
Email: Jamila.a.moore@gmail.com
Phone: 817-716-1994

Purchased many things form Amazon,... and will likely continue to do so. However, recent delivery service was not acceptable. Delivery to Sandi Stefani, 1513 Belaire Court Roanoke TX, 76262, 8/7/18 TK 1189
A picture of the label is included. This was a light box, probably 5 lbs. Instead of driving up the driveway or walking it up to the covered front porch. It was lefty behind the mail box where could be easily stolen or get drenched from our sprinkling system. Pictures included. Hopefully I get a reply that states that this delivery person is being relocated.

I got an email welcoming me to amazon prime that was a complete surprise. It somehow happened when I used Amazon mobile while on travel. Issues with product orders are easy to resolve online; HOWEVER, it was not easy to reverse this mistake (being signed up for Amazon Prime). This happened once before and it took a credit card dispute and months to get it resolved (refund). After returning home and using my computer I was able to find a contact number after trying to reverse the mistake. The agent told me that there was no way to do what I wanted on my end (reverse being signed up for a free trial) and that I had been charged because the time had ended on the free trial! Note that it had been 3 DAYS. She did agree to process the refund but it would take 5 days. Really? It took you 3 nanoseconds to bill me.

So what do I want, or suggest for you to continue to be a great service? Publish a contact number and a way to back out of mistakes easily, similar to what you do on products.

I purchased a Fire HD 8 tablet from the Best Buy store in Cedar Hill on Aug 24 2017...the tablet worked great until this past Sunday when it abruptly shut off in the middle of being used--I thought that if I gave it awhile that it would come back on but I was wrong because it never did. I took the tablet back to Best Buy to see if they could get it to respond and they couldn't get it to do anything either. I was told by two members of Best Buy that my tablet was still under warranty but I needed to contact Amazon before it expires. I came home and got in touch with Amazon and they proceeded to take me through some troubleshooting steps to get the tablet to reboot--it didn't work. I was on the phone with Amazon for over an hour and we couldn't get the tablet to do anything. The guy that I was talking to finally says to me that they would give me a 15% discount on another tablet if I wanted to get another one--I said that that wasn't enough because I had bought it on sale and I got $20 off when I bought it...he put me on hold for a minute and came back and told me that he had talked to his manager and his manager said that they would give me 30% off on a new tablet. I wasn't trying to get ANY KIND of discount on a new tablet--I just wanted to get my current tablet to work again. I took the tablet back to Best Buy this morning and talked to them and I said that why would I have to deal with Amazon when I bought the tablet from them and it was still under the manufacturers warranty--the guy told me that once you buy something from them and you leave the store, all you walk out with is the purchased item and if anything happens to it then you have to deal with the manufacturer directly unless you purchased and extended warranty with Best Buy. If it had been over a year that I had bought this tablet then I would understand the situation but I didn't get a year out of this item and it disturbs me that nobody can/will do anything to rectify the problem that this tablet will not work after only having it for less than a year and it is still under warranty. I have purchased 3 other tablets for family in the past year and I hope that none of them malfunctions like mine did because that's a lot of money spent on an item that the manufacturer or the retail store will not back up. If I have to purchase another tablet-you can be GUARANTEED that it wont be from Amazon and I'm not gonna purchase anything else from Best Buy either!!!

I have a serious issue with my account and I am unable to speak to anyone ( UK so insignificant they do not have a phone number to ring in order to speak to someone). None of the drop down menues deal with my issue. I have nowhere else to go. Extremely dissatisfied (ex)customer.

I'm tired of dealing with the broken policies from Amazon that protect sellers and don't provide proper tools to Amazon Support so that they can act on problems. I've reported some problems for over a decade and nothing has been done. It's caused a cesspool of deceit and questionable business practices that now occur across entire departments within Amazon. I've been part of many scams and bad purchases because of this. You can't buy a cell phone and expect to get what you purchased or to have it without SOME type of malware or viruses installed, some which can be controlled and monitored by the seller. Further, there is no policy for sellers to properly packaged and protect items so you can receive store boxes with a shipping label on them and your items shaken and battered inside. Electronics cannot withstand this extra battering and should be packed in another box with popcorn/peanuts or some protection. But, you are likely to receive such items in a paper or plastic bag with no protection. There is so much shady business going on some departments that the FBI should be investigating it and Amazon should stop 3rd party sellers until it's cleaned up. They do not have sufficient security and Amazon has become more untrustworthy than eBay. The Amazon system is completely lacking in tools, either for users or for Amazon support, so you cannot easily obtain basic information about your purchases. Particularly older ones. Product information is difficult to find and many times is lacking. Sellers should not be able to post an item without filling out ALL categories so that the items are properly identified. It's also confusing and difficult to determine WHO you are buying from and how to reach them if you have a question! The responses can sometimes take more than a week. Shipping is so bad! If I want to purchase more than 1 item, I have to pay the same FULL shipping price as though the 2 items I purchased are both being shipping separately, when that is not the case. I can't understand why sellers would agree to conduct business with you! This destroys the opportunity to buy multiple items from a seller. In Summary, the site is extremely poorly managed and operated, it does not provide proper tools or information to conduct business. It's been limping along like this for decades. While other sites have kept with the times and use of technology, Amazon is more worried about installing viruses or PUPs for the Chrome Tool bar that require special effort or expense to remove. It seems when it gets right down to it, Amazon is no friend of the community the claim to support.

Your delivery services throw the boxes at my doorstep. I have a clearly placed sign for packages to be left under near bench. I caught a teenage girl throw a package at my door. She was dropping packages while an older man drove. Shabby service. That package was a new expensive cell phone. How can I buy expensive things from you with such service ?

It was Kyocera phone just ordered.

What ever entitled prick just delivered something to 1057 S Wadsworth in lakewood Co decided he got to park his van sideways in front of my store for 15 min while other customers had to figure out how to get around him. As he came out I informed him that the parking spots work well, he thought it necessary to argue and tell me it didn't matter. The next driver that does this will be dealt with differently. I recommend you inform your driver's that it's not a good idea to be a jack ass to people, and maybe let them know how parking lots work.

i shop amazon all the time and i just want to know what your going to do about amazon prime day i,m one of millions that couldn't shop that day not because we did anything wrong. i see you are trying to bring a lawsuit blaming others, so what are you going to do for the millions who were denied to shop that day

I have ordered mobile One Plus 6 Red Edition through Amazon on 16th July 2018 . Total cost of mobile was 85045.8. I paid it using HDFC Credit ending with 6395 and debit card ending with 5208.

I need as soon as possible the total of Rs 85045.80(Eighty five thousand forty five and eighty paise) is debited to my account on urgent basis

Please find details below

S.no Date Transaction Amount
1 16-07-2018 29346.86
2 16-07-2018 27549.94
3 18-07-2018 28149
Total 85045.8

I called your call center, they are of no use and are saying not received the payment but when recheck with my bank they said all 3 amount deducted successfully from account

After a normal day of activity with my amazon account, I unfortunately had to call the support line for issues with my kindle fire shortly after 10:30pm (7/16/18). An error message requesting that I register my kindle could not be bypassed or remedied through a password reset. The first representative told me I had no account registered to my email address, even after providing two separate email addresses to be verified along with a recent order number. She was unaware that I had logged into my account on the cell phone, but was insistent that I had no account until I informed her. I explained my issues and she proceeded to tell me that I had 5 accounts under one email address. Without explaining why or how she could assist with the issues of my kindle, I was placed on an extended hold forcing me to hang up. When I called back the second representative immediate knew I was having problems with my kindle and told me 4 of the 5 accounts registered to my email were inactive and I didn't need to worry. I asked for the accounts to be deleted and expressed concern for fraudulent activity with these shadow accounts, but he told me it was not possible. I would have been more satisfied with a reasonable explanation about a "glitch" in the system or they were not fully aware of the extent of the problem; however, there was no discussion or a proper explanation of what went wrong with my kindle and how to resolve my two problems. I am sending this complaint because I have been using Amazon and my Kindle fire for quite some time without ANY problems. Although this is the first time I had to call about any issues, I am disappointed of the response especially on the biggest day for Amazon...Prime. Day. I am also still encountering issues and would like to think I would receive help soon. Thanks in advance for your help and assistance.

I ordered two packs of Hanes men's briefs on 05/262018 from Amazon seller NY- Lingerie. after not receiving this order, I made a couple of complaints. tracking numbers were no good then and this new you sent is again NO GOOD. I WAS TOLD MY COMLAINT WAS CANCELED, AND THERE WAS A NEW ORDER, which also as a fake number. STOP THIS JUNK, CANCEL THIS ORDER NOW. I already order the same items from another Amazon seller, and have already received it.

I bought through amazon one of many many items over the years a zb1516 deik vacumn about 4 weeks ago or so and all of a sudden it stopped working because the head stop spinning the spindle, yes the roller is clean if used as a vac without the head it works so it is the head of it and I cannot get and response from deik support etc at all. I am not a very happy man at this time unless they (deik) comes through.

mr. gooding

I've had cookie jam for the past 3 years or so and for the past 2 months I get a message saying I have to go to Amazon to get it plus it doesn't load right away. Sometimes it takes 6 or 7 tries before it works. Very frustrating. HELP!!!!
/

I ordered one book from Amazon named Peaks, Valley's and Overcoming The Odds.
My payment was 12.99 which was paid from checking account on April 24,2018.I am very upset and I
can't understand why Amazon keeps repeatedly taking payments out of my checking account for one book.
Since then payments have been taken out on April 27,2018, May 24,2018 and recently on July 2,2018.
Please check into this matter so that I get my money refunded to me asap.
Thank you

Dear Amazon,

To my surprise through twitter I get to know that Amazon is selling fascism flags from the dictator Franco. I went to Amazon.es to confirm the information and I could find several related fascism flags (find an example in the link below). This is totally unacceptable and should be retired from Amazon. Until this type of products are not retired I will stop buying in Amazon.

https://www.amazon.es/Bandera-Espa%C3%B1a-Franco150-Sat%C3%A9n-Durobol/d...

We ordered this set of DVD's
The Avengers: The Complete Emma Peel Megaset
Ordered on January 17, 2018 Order# 114-2369457-0637004
Delivered Jan 19, 2018

When we attempted to play Disc's 11, 12, 13, and 16 the player software would not recognize the videos. That is the disc's could not be read. All of the other disc's worked fine. Realize this is way past the return date but it takes a while to get through 40+ videos when you only play 1 or 2 a week. Can you replace just the problem disc's?

We have our book library and many other things through Amazon. We get a call from AMEX about fraudulent charges. AMEX asks us if we spent a $1 on iTunes....which we are android users and a $300+ charge. We had made no such charges that week nor do we use iTunes so of course we tell AMEX to turn off the card. Next thing we know we are locked out of our Amazon account and it tells us to login to get help and we can't log in to get help. This goes in a viscous circle. So at this point Amazon has hijacked our books and every other online library with no explanation and we can't get a hold of them. I log into an old account so that I can finally click the call us back button. We get a call and apparently a purchase we had made 2 months ago billed this week for around $300 and because we had told AMEX that we hadn't made that purchase that day....because we hadn't, we were held hostage to our books with no way to resolve. Those purchases are ours not Amazons. The courtesy would have been to tell us what had happened and that the merchant didn't bill until 60 days later....that is an entire other stupidity. You can make it so we can't purchase anything until resolved but quite frankly you can't not let us log into our library that we have already paid for. We have like five different payment methods. So Amazon owes us for prime and our books and well....someone to actually call us back.

someone used my bank card to make a purchase and I want my money returned immediately

please cancel order to the healthy dog co. I no longer have a dog that requires this product. thank you.

their return policy is against customers rights, I purchased a garment steamer, I have chooses the on of top charge to get good quality and to save my time. unfortunately the product was not valid and too time consuming. when I asked to return I got nothing and they told me if I didn't receive the product after being checked , they well get red of it instead.
please advice. thank you in advance

I am waiting for my $200.00 air purifier. Ordered Monday. Spent $1000.00 with you in a week. Really need this -my boyfriend just out of ER & has pneumonia & 4th stage cold. OMG!!!! Pls get my package _need clean air to breathe & live!!!

I made a perfume order which was meant to be delivered today by Hermes. It’s been out for delivery since Monday and I waited in all day. Logged onto Amazon and it has ‘info needed’ from Hermes. I’ve tried calling them and emailing them but when I call them it’s always a automated service to start a live chat or email them!!! There is no one to talk to there. I sent them a email on Monday with absolutely NO REPLY. My account is still sitting at ‘into needed’. I am so angry with this service. It’s not the first time this has happened with Hermes.
If I don’t receive my item today I will be wanting a full refund and if I don’t get it I will contact the CEO once again like I’ve had to do last time this happened. More and more I’m thinking of deleting my Amazon account and taking my business elsewhere and Amazon are making this a very easy decision.