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Write for Us Amazon Complaints Continued... (Page 22)
1167+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
their customer service sucks! Their promise is nothing! Liar!!!
RAY J. MEAGHER
3036 E Utopia Rd, Lot 73
Phoenix, AZ 85050
Mobile 602-810-2823 or Home 602-539-2037
E-mail: rmeagher@centurylink.net
Or rmsps@centurylink.net
Monday, August 28, 2017
Subject: Amazon poor service past few months
I have been an Amazon customer since 2005 and have been buying most of my items needed here. In checking my purchases since 2005 they total $18,300.23.
I had Prime for a number of years but canceled this time when due as it does not have much for decent benefits for me. I see no point in paying 108.00 a year for Prime as many of us can no longer afford it for poor benefits it gives us now. I wanted the quick shipments and the movies, which was all I needed, but past year movies are mostly foreign films or some other junk I do not watch. They have now started charging extra for many older USA movies that I would like to watch. That is unacceptable & I have had Netflix for many years they do not do that. The Prime shipping has been getting slower also on many items, many of the sellers & Amazon Centers are not too reliable, packages have been coming in poorly packaged, items damaged or broken which creates more aggravation for me. I recently ordered several items that said had to be over $25.00 total for free shipping ,I did that & it was indicated would be shipped in several days, after I paid for order than told would be a week before got items, yet when I got a week later both were delivered by local Amazon truck. Looks like trying to force me to get Prime again. I have switched my buying to EBay & other online retailers & have been getting better pricing with free shipping than Amazon so you have cut your own throat with me & many others for these practices. I also am a Korean War veteran 87 years old and am very disgusted with the trend of the way big business and our country has went in past years since 1965 ,it has swung now to Socialism Liralisem,and communism that I fought against to protect our Constitution in 1952 & our Soldiers are fighting for today. Big business has also swung to this destructive way and seems to want to keep getting bigger controlling markets with Monopoly. Most of our young people have become indoctrinated with this so called Liberal idea and have resorted in destruction of our country, our constitution, statues etc. I will no longer purchase from this type of company. The recent purchase of Whole Foods is an example of Monopoly by Amazon. Most companies now seem to think they have to keep getting bigger regardless if it destroys smaller companies then they have clear field to raise prices to whatever they want as no longer completion left. This totally against what our country was founded on and a small & medium size business cannot compete today as they did a few years ago. I owned several small businesses and raised a family but today not able to do that as big business destroys us. Go ahead Jeff Bezos with trying to Monopolize and destroy other business as I feel it is going to come back & bite you in long run. Many people are very angry re Whole Foods Take over & direction of where you are changing your companies standing & direction. I see you also own Washington Post, a sleaze ball paper for Fake News & lies Against our President, whether you like him or not he is our president and a big improvement over the last Illegal owned Puppet we had for President. I will soon be canceling my Account with your company.
Thank you,
Ray J Meagher
Order Number #111-9854738-4240221
Bought 48" Undercounter 2 Door Commercial Restaurant Stainless Steel Refrigerator, TUC48R, 11.9 Cu. Ft. April 29th 2017
Unit stop working August 12th 2017
We contacted company the manufacturing company MCP distributors at 760-639-8346. They first tried trouble shooting the problem over the phone for a couple days,(said to be sure it was defrosted). August 21st 2017 at 6:15 pm and I was told they don't have anyone in my area and they would have to find someone. We waited couple days and didn't hear anything, so we called number again and as of 8-24-2017 number just rings until you get the message the Verizon wireless caller is unavailable,
The kicker to the problem is I bought extended warranty and I am told that the manufacture warranty will need to take care of this issue first so nothing there is nothing they can do until the manufacture warranty is over. Before I file a complaint with better business bureau and attorney general and anyone else that will listen and before I never buy anything from amazon again..... (please look at my last year purchases) I would like you help to either get the unit fixed or replaced. This is causing my company Distress we need that cooler to efficiently run the kitchen. Our customers have to wait longer for their food because we have to keep food in another storage unit. I paid good money for the unit and for warranties!!! This needs to be fixed ASAP Amazon and MCP distributors are on notice My attorney advised me to give both companies 8-29-2017 to at least have game plan on what action will be taken to fix this problem!!!
Stefan Farrell
8-24-2017
517-719-2086
stefanfarrell@ymail.com
I ordered 14 multiple items totaling $254.15. On the same day, I cancelled one item. Amazon has so far charged me $341.95. I contacted them, escalated my complaints to three people and they all told me it was because I cancelled one item, now the order was being charged all over again. They refused to do anything and said I have to contact my bank and ask them to remove the authorizations. They are double charging my account and they won't fix it. Beyond frustrating.
I had to cancel an order because of gift card issues, i call customer support 4 times to resolve. Had to cancel orders and re-order them. Now they will arrive after Xmas! Then support wanted to charge me $25 for next day and still items arrive after XMas! WTF I'm pissed! As a loyal amazon customer this is unacceptable. What are you going to do to resolve this!
Ordered an electric scooter which Amazon reported was delivered on 12-13-16 at 6:59pm. I have been home since 5pm and no delivery of any kind arrived at my door. This is the worst service ever. I will be calling the number and will also file with the BBB, not the first time I have done this. I want a refund of my money, or my product.
I purchased A Dream on me 3 Portable Crib Mattress on order no# 002-1041061-3198619, was scheduled to arrive on Dec 7.... I received an email on Dec 7, stating there was a delay in shipping.... However this item is still listed on your web site as being in STOCK 12 days later, and sold by Amazon LLC.... I called customer service today to find out why there would be a delay in shipping, if the item is still listed as being in stock and when it might arrive. Customer Service could not tell me anything as to WHY, or when it might arrive, or even what the delay was... I would understand if this was a third party shipper, But it is not, The Item is Sold by Amazon LLC and yet no reason could be given.
This was not my only Disappointment with Amazon... On the same day I ordered this Mattress, I also ordered a crib from Amazon order No# 002-4999107-2065004 Dream on me crib, I ordered black and They sent Cherry, so I had to return that one, and reorder Black... I ordered both order numbers from Amazon on Nov 27, I only order items from amazon that are controlled by Amazon LLC and Shipped by Amazon LLC because you have control over Them, I just don't understand what has happened to The Great Service Amazon once was known For, More over As a long time Amazon Customer I will Have to to Look else where in the future for items I wish to purchase.
On the 24 November 2016 £79 was taken from my account by Amazon Prime which I understand is for information news items. I have no recollection of having agreed to this and as a 80 yr old pensioner I hope you will let me have my money back. Thanking you in anticipation.
Amazon will not refund fraud, even to longtime customers. I'll keep this short. This is a warning to my family, friends, colleagues and others who are planning on shopping Amazon in the future. I've not had a good recent experience with them...borderline terrible in fact. Over the past 3 years, I've bought 177 items between Amazon.com and Amazon.ca where I've also been a "PRIME" member in which I pay $99 USD to Amazon.com and $99 CAD to Amazon.ca. I probably make 80% of my purchases through those sites, so I feel that I'm a pretty good customer.
Recently, I went to purchase a Nexus 6P phone that was being sold for a decent price of $390 USD through a 3rd party seller on their site. It turned out to be a scam and fraud. The seller had actually sent me emails that were branded identically to what Amazon emails look like including the date of when it is arriving, however, when you look really carefully at the email domains names, rather than it being '@gift.cards.amazon.com' it was '@gift-cards-amazon.com'.... very subtle and not something I'm only the lookout for, especially given my relationship with the site (177 purchases over the past 3 years). The email walked me through doing a $390 Payment through the Amazon Gift Card site - meaning my money went through Amazon.com - the site and company had accepted my money, and my bank account shows that my money went to Amazon.com.
When I didn't receive my phone, I called in to find out what was going on. After 30 days of dealing with them to sort out this issue here is the summary:
- Amazon DOES NOT verify who their 3rd party sellers are. Any Joe-blow can start their store claiming to sell stuff.
- Amazon Cannot Track their GiftCards!!! Apparently, you can use a Gift Card to Purchase another Gift Card, and then another and then another. Amazon cannot track this.
So my money has been lost and redeemed through this ridiculous program and eco-system that they have set up, and they had said that they cannot refund me! Now, I'm down $390 USD for the Christmas purchase system, and this Multi-Billion company won't Protect me or Refund me. Online purchases are still not safe, even with the biggest guys.
It seems so funny because it feels like they do more checks on the customer than the seller... So much for the "A-Z" guarantee that they said they have to "protect" the customer.
I feel betrayed. I've given them my business and my money for a long time. As a result, I've successfully cancelled my PRIME membership on both Amazon.com and Amazon.ca, I'm going to stop any Amazon Kindle Purchases and move over to "Kobo" E-Readers and then I'm also going to recommend all my Tech peers: don't use Amazon Cloud, use Microsoft Azure or Google Compute, or some other Cloud Company.
I had ordered skull candy earbuds 2 weeks ago. The order summary says that I have successfully received the product but I have not yet received the product nor have got the amount returned to my bank. I request you to transfer back the sum I had paid for this product.
My complaint is that on several occasions I have placed orders for coins on games and received only a couple. I have called the phone number listed and only once did they correct the problem. The rest of the time I was advised to contact the game owners. I have placed three orders for game coins in the last two weeks (the last being 12-3-2016) and a message comes up starting they have been added to my account, I have yet to receive anything. I have received notices that the money was credited to this company, yet I got nothing in return. I would like the coins I ordered or the return of my money.
On cyber Monday I ordered the Alex's echo white. The cost was $139.99, it was not available until mid December.I also ordered the remote for it. I did not mind waiting as the price was good. However, I received a note today that the price went back to the original price as cyber Monday was over.It was not my fault that it was not available when I placed my order, it was yours. I feel that I was cheated.
I have had 3 separate problems with Amazon in the past year. I will only describe the most recent but there is a common theme. On Sunday Nov 27 I ordered a pressure cooker for $119.95. On Tuesday Nov 29 the product arrived and I checked my order only to see that the price dropped to $68.95. I contacted Amazon via their online chat function. i was told that "sorry but the policy doesn't allow for a refund of price difference." The item was sent directly from Amazon as opposed to a "3rd party" so I was surprised that they would not honor the price difference. I was told to refuse shipment and reorder which I am in the process of doing. It's a terrible policy and makes no sense for them since they will be paying an extra shipping charge each way. I'll post separate reviews for the other 2 problems.
I did not appreciate winning a gift card or having the opportunity to do so and then be redirected to a free gift only to be a trial membership offer; what a scam. Your Amazon come on.
Here is a copy of the complaint I filed with the BBB and if my outcome isn't fulfilled in the next 3 days I will be filing a report with the FBI on your fraudulent conduct. This Business was Accredited at the time the Complaint was made. I ordered a package (amazon echo) on November 23rd. 2016, The package was supposed to be delivered on November 25th. When I received a text message for the package being delivered I immediately went to my front door to retrieve my package and it wasn't there.
I then went downstairs to my lobby to retrieve the package and it wasn't there either. I called amazon to confirm delivery and to see where they could have left my package. I talked to a person claiming to be Anthony S. He asked me to go back downstairs and to look again for the package claiming that the delivery driver could have dropped It off at the side of the building, it wasn't there. He then said I would get a replacement echo on November 28th 2016. When I called on November 28th, 9:10am the customer service rep. couldn't help me put a replacement. I asked to talk to a supervisor and he told me they couldn't give me a replacement date.
When I asked to get an Id# I was told that they didn't give out Id#'s. When I asked to get a name of the person who I was talking to they said they couldn't give out the names of the people who I previously talked to just the person who I was talking to presently. I called back to talk to "Soni" who later claimed his name was "Chris", when I proved he was lying I asked to talk to a supervisor and "Max" from management came on and he gave me his Id# 30213583. And made another promise stating the package would be delivered November 29th between 8am and 5pm.
He also stated that he would be emailing me a new order number and a email with the names and Id# of the people who I talked to earlier. It never came. I was on the phone with amazon for approximately 2.5 hours. That is unacceptable for any company rated A+ by BBB standards. They lied, they concealed their names and they fraudulently kept a package that I paid for.
I want all the real names and Id#s of the people I talked to and I want a confirmation of their reprimand for lying and defrauding me. I want a copy of the recording of each conversation I had with the representatives on November 25th and November 28th. I also want a free amazon echo for the inconvenience.
Amazon has been placing orders into my account without my authorization---they're shown on my email with a confirmation number. I have checked only one of them and have been deleting the rest of them assuming that they were scams. Your complaint dept checked and told me that they were legitimate orders sent by Amazon. I asked the dept to stop the practice of placing those unauthorized orders but nothing has been done and they are continuing to come in.
What must I do to prevent such unethical practice by your company? Tell how high in you organizational management must I go to stop such practices? I trusted Amazon until now and have not been placing any order since and contemplating on cancelling my account.
I ordered a merchandise and I payed with my Amazon credit card. I returned the merchandise and the Seller return the money but Amazon put this money in a gift card without my authorization. I didn't know that the refund was in a gift card and I ordered other products and Amazon use the gift card for payment.
I have a big amount left in the gift card and I don't need to use it, but I have to pay it!! I called and spent several hours on the phone with Representatives because I want to return the gift card they said that I already used part of the gift card and they can't refund it, I explained the charge on the gift card was automatic but they didn't listen to me and they don't understand. I asked if I can apply the money that is in the gift card to pay my Amazon credit card balance they said no.
I am so frustrated Amazon applied my refund to a gift card to obligated me to buy more merchandise this is not fair.
I have emailed this company several times about the wrong product sent to me. I don't understand why I am getting a hard time in exchanging this product or refunding my money. I did get a phone call from one of their representative and complied with what she asked of me. I emailed both Big &Cheap and Amazon no response about my wrong product. Why do need to jump thru hoops just to get the right product or my money refunded. The wrong product is sinus relief. I was ordering allergy Relief Plus both products are not the same. Please tell me where to upload the picture of the wrong product so, I can get the right product or a refund.
When I call Amazon Customer Service for help, the agent that answers the phone does not live in the US, nor can they speak understandable English language. When you have a US customer call for help, its appropriate they get to speak to an employee from the US, not some third world country. Amazon certainly like the Dollars generated by US, you should be employing US citizens to staff your company. Its very frustrating to try and understand someone from another country to try and resolve a problem when you can't understand them and they make you repeat your conversation. If Amazon corporation is based in the US, so should your employees be.
Back in June I ordered the DVD Set, Season 1-4 of the series Prison Break. I have been waiting patiently as you kept postponing delivery. Finally, a few days ago December 7th popped up as delivery. Yesterday I tracked it and it was almost 80 per cent here. Today I went in and it said "not shipped yet" and then disappeared from my orders. It is no longer there including The Final Break a single disk which was delivered. It also is no longer in my history. Check my history and see all the buying I do from Amazon. Please stop jerking me around.
My order was scheduled on 2 nov, with amazon app showing delivery person contact no. That no was switch off whole day. I had complained two times for this reason. Today I got message from Amazon support care. Due to customer not available amazon will reschedule my order delivery. How can I am not available when amazon not contact me? Amazon must give me compensation.
My items, supplements are rarely on time these days and to remedy it all I got was "I'm sorry." This is the 10th time in the last few months. When Amazon can't deliver in two days as promised and I have to waste loads of time on the phone trying to track down lost shipments and sometimes cancel and reorder Amazon should do something to make it right.
My complaint is with the Amazon store credit card issued by amazon and synchrony bank. For over 3 years I have been a customer, very satisfied with the service. I spent hundreds for Christmas gifts for my grandchildren, children and others. Recently I forgot to send in a payment and all of a sudden I am flooded with phone calls, emails, etc. about paying on my account. This is not a problem other than I get 2-3 phone calls a day and at least 1 email every day.
What is the issue is that after 3 years or more my credit limit was decreased. I missed one payment folks which I will catch up on. This is ridiculous. So sorry Amazon, but you need to change banks that sponsor you cause this one just caused you to lose a customer. I may continue to buy in small quantities from you guys but I will be ripping up my store credit card and using you guys as little as possible.
What a mess. An Amazon Prime two day shipping order turns into a 7 day delivery order. Order originated on 10/19/2016. Received email on the day delivery was due Saturday 10/22/2016 saying it was shipped wrong per Amazon, now going via UPS. UPS closed on Saturdays and had to wait more than 24 hrs to track package. Tracked package on 10/25/2016 and package delivery delayed due to a problem per UPS. They will try to get said package to me on 10/25/2016 after end of day delivery which is 8 pm and in my area that means, expect the package on 10/26/2016 instead.
I wish to make a formal complaint regarding the way I am being treated. I have spent almost 21/2 hours on the phone this morning to Amazon seller central services and customer services, only to be passed on from one person to the next, and having to change my password at least five more times this morning, only to have my phone communication cut off at the end by one of their employees. I have just rang again and was assured that I would be called back, but nobody has rang me back and probably won't ring back either.
As Amazon customer care doesn't seem to have complaints department or anyone able to deal with my query, I am at a loss to know what to do. I have check with British Telecom and it has costed me 65pence/minutes which if my call was over 21/2 hours, it will be around £140.00 this morning in phone call alone. I am not mentioning the time I have wasted since the beginning of my query, 67 days ago. I have however manage to get some sense out of one of the Amazon employees see below. Unfortunately, she put me through someone at the customer service, that passed me onto someone else and so on. The last person I spoke to, mentioned something about my 5 accounts, after wanting to put me on hold, and cut me off instead. Here is what they sent me...
Greetings from Amazon Seller Support. I am sending you this email in regards our conversation about the Seller Central account not taking your password and telling you it is related to multiple email addresses. As you know, we found out there are seven buyer accounts related to this email addressed. Since the seller accounts are related to one buyer account and there are 7, the system does not know to which account it should go so it gives you the multiple account error message.
The customer service agent I transferred you to should be able to help you to delete those accounts so as soon as they confirm they are deleted, please try to log in to your seller central account and if you have any problems to log in please let us know so we can further assist. I am sure I have given you accurate information. Therefore, this case will be showing as "answered" in your case log, but please do not consider it closed. If you need further support on this situation click on the "Follow up questions?” link below and I will review your new correspondence.
I was looking at a product and I was upset because of the description. Can someone help Amazon correct this?
I ordered what I thought was an entertainment center 9/9/2016 once receiving the item found it to be only a portion of the unit, I returned the item at my own cost along with restocking fee & the charge of having someone take. I placed the order for the Sauder Beginning Entertainment Wall System & received a 5 shelf bookcase instead. Spoke with a young lady advised wrong unit & she re-ordered the unit. Once the replacement was sent at my delivery it was refused, so I called Amazon spoke with supervisor Marlene, advised her one of my neighbors were going to receive my package for me and to deliver it to my address with his name on it so there would be no mix ups.
At that time she also set up a pick up for the 5 shelf bookcase that should have also come from MY place of residency. I come in late on 10/10 to find the FedEx slip that they had been there with my name on it not my neighbor. Called on 10/11 to express the frustration and just so happen I was off work that day to receive my package, but was still waiting for the pick to happen. On 10/13 UPS shows up to the other address (not mine) to spoke with supervisor James to advise this should not have happened. On 10/14 UPS shows up ring no bells & leaves a shipping label with 3rd attempt (LIE) on it.
I have this package because someone at Amazon did not do their job correctly. I never ordered it and I expressed that I don't have transportation. I need a resolution to this ASAP. I understand the package is heavy but this is not my issue and not my fault. I have used Amazon on several occasions usually around the holidays & this is the worst experience ever.
My LG smart LED came in completely destroyed via Amazon. How do I file a claim to get this defective item returned asap? I really expected more from Amazon as a company and the seller did not seem to have any problems. What am I supposed to do with a cracked screen? You tell me.
I ordered a Norpro broiler pan from one of the third party sellers and when I received the order they had sent me a broken humming bird feeder. I would like a prepaid shipping label to return the wrong item that they sent and also I would like the broiler pan that I ordered. I am getting nothing back from the seller and also nothing back from the amazon customer service. You can check my order out on your amazon site. The order number is:113-1136453-5095411. It was for a Norpro 8.7x11.6 stainless steel broil and roast set.It was shipped on Sept. 30, 2016. I received a broken humming bird feeder which I have no use for at all. Please get this straightened out for me. I think it is faster and safer to order from ebay.
I was charged 393.00 for the Amazon Fresh membership! I did not want this service nor did I want to be charged for service. I went on to computer when the advertisement came up to check pricing and see what it was about. Never did I want to order. I have been a prime member for over 7 years. How could Amazon have wrangled customers into this, charge bank accounts. Hello I noticed the 393.00 missing.
I ordered and was charged for two books, Summer at comfort food cafe #D01-4059049-8883458 on 22/09/16 and The Cornish guest house #D01-3846033-3456200 on 18/09/16. I contacted Amazon sellers program 6 days ago regarding this problem and confirmed my complaint and I still have not had this problem rectified. I would appreciate this matter being sorted out immediately. How can I contact Amazon customer service with a more urgent problem?
4 years ago or so I purchased a Kindle Fire. At the time, I paid more money so I would not be bothered with ads. In the last 3 months, I have had offer after offer for Amazon games to download. I am then told its not compatible with my Kindle? How do I get rid of the constant harassment of games and products I cannot even use. Need to contact Amazon, how can I get a refund for this?
Ordered kindle books The Cornish Guest House ref #D01 3846033-3456200 on 18/09/16 and Summer at comfort food cafe ref #D01-4059049-8883458 on 22/09/16. I have been charged for both these books but they still have not appeared on my kindle, please can you look into this matter.
I placed an Amazon Prime order on Friday afternoon 9/16/2016 around 6pm. Later that night I found out I will not be in town on their expected delivery dates - 6 days later. At 6am Saturday, I tried to change the shipping address - they would not allow me - stating it was already to be shipped. I contacted them again 7 hours later - as I did not receive an email stating it was shipped and they stated it was waiting for carrier pickup. Well, 7pm Sunday night - 9/18/2016 - 48 hours after I placed the order. It still has not been picked up by the carrier and Amazon could not take the 10 minutes to put a new shipping able on my packages.
I hate how they allow business with sellers who are allowed to just drop out of business at a drop of a hat. I ordered items three months ago, couldn't get tracking info, tried to contact seller no luck now Amazon says they quit selling with Amazon. So where is my items or money back. Amazon's internet site just keeps you going around in circles without ever giving you a direct answer. Just another scam outfit online.
I live in UK and I am an Amazon Prime Customer and have used them for well over a decade. Since I moved house (Aug 2012) Amazon Logistics seem incapable of finding the address despite several of my neighbors also living in the same Yard. I have had to call Amazon at least 20 times and for almost every purchase I have made. I have asked for details of my location to be stored but without success as each time I am advised that Delivery could not be completed as either I was out ( not true ) or could not gain access to my property (despite instructions now being included in my address - there is an electric access gate requiring a code).
The drivers use Sat Nav that take them to rear of the property but wrong road. They rarely use initiative to call me despite having my number on record. If there was a decent Amazon competitor would use them and if I can order the same product elsewhere I now do as no other delivery company has the same problem. I have been assured this has been escalated to senior management several times but if so, it would seem they are incompetent or don't care.
It appears the individual who read last week complaint is inept otherwise it would have been escalated to someone that understands the severity of this action and that I will post it on several medias if this is second request is ignored. September 2, 2016 about 12:40 pm Amazon driver made a delivery next door and upon leaving drove onto our yard and damaged an irrigation head. This had to be deliberate because he had a clear view there’s no other vehicles on the street and he could have used the delivery driveway.
Then tried to leave before we could get his information and kept denying that he ran on to our property but we have close caption camera and he left tire prints. Then he tried to move me out of the way by accelerating. I asked him several times to see his driver’s license and insurance papers but he refused and also denied working for Amazon and turned away from the camera. Estimate about $200 in damage and I believe termination because he should not be driving if he cannot accept responsibility.
I have an Amazon delivery services complaint. I ordered printer cartridges 245246, black and color on Aug. 22, 2016 and was given a delivery date of September 3. No show. With sorry for delay notice. Revised delivery to Sept. 7. With notice if product not delivery by 8:00 pm on the 7th give them to today the 8th of September. Got a notice today to give them 2 more days. What is going on? Enough already. I want an answer. Don't put my complaint on tomorrow's to do list and follow up tomorrow with a next day to do. I've done a lot of business with you guys at Amazon. Give me some respect. Don't sell me something you don't have.
I am a member of Amazon Prime and have been for a few years. On my recent order I checked the 2-day shipment box. Amazon indicated the item is in stock. Now I know it is Labor Day weekend. There were 3 free shipment options for what reason I can't imagine. I wanted the item for a project I am working on now. I ordered it on 5 Sept. I get a order confirmation telling me it will be arriving on the 12th of September. It looks to me like someone decided to go and just select the longest shipment route of 4-5 days. I paid $99 for Prime for 2016. Part of the deal was the option of 2 day shipping. If that were the case the item would arrive at least about the middle to the end of the week of 5-9. If there is a reason for this I would like to know. Why pay $99 for PRIME if this is going to start becoming the "norm"?
My wife ordered items for delivery at our French home. One of the items was a fridge freezer that never arrived and to date we have had not support from the European Amazon.fr office to help resolve the matter. We have sent numerous e mails and had no response. The item was ordered in June with other items that have arrived. We would like the money returned to our account. Reference below
Numéro de la commande 402-7120392-0786723.
Send me an email account and I will send you pictures of the truck license and driver. September 2, 2016 about 12:40 pm Amazon made a delivery next door and upon leaving drove onto our yard and over an irrigation head and then tried to leave but we stopped him but he kept denying that ran on to our property until we informed him that he was under close caption camera and had left tire prints on the sidewalk.
He then tried to move me out of the way with his truck and I asked him several time to see his driver’s license and insurance papers but he refused and also denied working for Amazon. He tried to convince me that it was ok because he was working. I estimate about $200 in damage but I prefer his termination because he should not be driving if he cannot accept responsibility.
I ordered one AT&T CL2909 phone, order no. 108-2165736-6628233 on Aug 29th and paid extra for one day delivery. To my disappointment the item did not arrive and when I checked Amazon status I saw it wasn't scheduled for delivery until Aug 30th., which would have normally been free 2 day shipping. If I did not need this phone right away I would never have paid for 1 day shipping! I initiated chat with Nikhil at 01:14 PM PDT (cannot upload it for your review) and was really surprised, no unhappy to see there was no tracking info for it and all she could do is reorder the item and (hopefully) refund the shipping charges I paid.
I've been an avid Amazon shopper for years and love Amazon prime, but this is really making me think twice about ordering from Amazon. Is Amazon getting too big to handle their orders? Is deteriorating customer service going to be the norm? I felt I needed to make you aware of this situation so hopefully steps can be taken to prevent future shipping errors for me as well as other customers.
A week or so ago I purchased a tube of Loctite 243 Lock 'N' Seal Henkel medium strength from Amazon. It contains a type of adhesive which helps to stop nuts and bolts and metal items from unscrewing. Imagine my surprise when I discovered that the tube contained little more than about three drops of the Loctite 243 fluid. I thought that the tube would be full. The picture on the on-line catalogue certainly led one to believe that the tube should be full. Could you please help me contact Amazon customer service so they can give this some consideration re. compensating myself (it was certainly not cheap), and preventing future purchasers from falling into same trap.
I am a regular Amazon user. I purchased a telescopic ladder through Amazon from BuyDirect4u in January 2015. It has only been used on about six occasions and has developed a fault in that two of the rungs are not straight and the ladder has slipped when in use. I reported it to the supplier directly but as the very short one year guarantee has elapsed were not interested. To be fit for purpose a ladder must be safe and should carry a much longer guarantee period. I cannot believe how quickly this defect has appeared. A ladder should last for years. I look forward to your comments and appreciate you providing the contact info for Amazon head office.
How does an unauthorized purchase get past Amazon billing department? I have just been refunded for a bread bin that l did not order and was charged £13.19 for the postage which was NOT refunded. I then had to pay another £10.50 to return it so in fact l am out of pocket for more than the bread bin itself!!! How is this rectified?
On 8/16/16, I made an order with a $20.83 Amazon card. I hadn't heard anything about it until yesterday when these "workers" claimed that I hadn't covered my bill. I did and didn't hear this none sense until two days later. One item was paid for,but not the other. Something is wrong with Amazon's customer service staff.
I purchased cool pad note 3 lite on the amazon website with an immediate delivery option by paying 100 bucks for that, It was a gift for someone on her birthday, on the very next day after it got delivered on time. After i sent it to the one for whom i bought it for, she called back on the very next hour saying it is not working. It was so embarrassing moment at that point of time which amazon would never be able to pay back. The again it started playing hide and seek games, means sometimes working fine sometimes not.
I called up amazon, they said you purchased it 22nd of June and its now 31 july the return date is over , we are unable to help you. I asked for the supervisor, lady said we cannot escalate the call, there is no supervisors available. It was a wrong decision to make a purchase from amazon , highly disappointed, dissatisfied. Now Finally after a heartbreak fight with these illiterate people i got a slot for this Saturday which is yet not sure whether someone will be coming or not because now i doubt amazon and their customer relations. Now this replacement which is still doubtful for me is happening but the trouble, embarrassment, time wastage you can never pay me back.
I am going to share my complaint on fb, twitter, everywhere. It must be easy for you to say sorry but it is difficult for me to digest.
For the second time I have a complaint about Amazon. Purchased Orange flavour Naked fruit bars unhappy at the price which was 125% more than retail price in Tesco.
I know I miss read either the quantity or single price but was amazed and disappointed to find I paid over 125% above market price for my order of Naked Orange bars. They retail at 75p you charge £2.
On Saturday, July 30, 2016, the buzzer sounded for my condo. For as long as I can recall, I have trouble with fainting when startled or getting up quickly. It was afternoon and my mail had already been delivered. I was not expecting anyone and almost blacked out as I approached access door. When I cracked open the door, the delivery woman sheepishly admitted that she was playing "buzz all the condos until someone answers" and the package was not for me.
I will not hesitate to close the door on the delivery person and deny access/delivery should this EVER occur again. Furthermore, I have told my family and should I ever fall and injure myself in an attempt to answer "buzzer tag" delivery person, I will sue Amazon for all related expenses. I mean business. Find out who delivery person for Naperville Illinois 60563 was on July 30 and reprimand them. I would appreciate confirmation that this has been done.
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