Contact Audi Corporate

I purchased a 2023 A8 in June, i was trading my existing A8 in at Burlington Audi in Burlington Ma, i was in an accident with my 2019 a8 that day, there was about $3,000 worth of damage to my car mostly with the rear wheel, rim and panel. I was fully insured and was hit from behind and was told by my insurance company there was no deductible. I also paid approximately $2000 for Audi tire and rim protection. When i left my car with the title the deal was for Audi to fix the tire and rim and i would keep the proceeds from insurance earmarked for that. I paid for two different insurance policies. I had a complete conversation with the GM, the salesman(who i had purchased my last 3 cars from)and the service manager that my intent was they coordinate two claims, one with audi and the one with my auto insurance (Vermont Mutual). I check with the salesman all along the way are we good, any issues, always no we are good, did both claims go in and the response was "yes", i then asked any issues and the response is "no, i let them do their thing". The Audi claim was never submitted, I can only text the salesman as his phone does not take calls, I have asked to speak to the GM (through a text ) and have not heard from him. its now two months with only me continually initiating a inquiry as to the issue but i get no response other than we are investigating it. It's almost two months without a call back. Its a $600 refund i am looking for, which is what Vermont paid for the tire and rim. I gave the GM the benefit of the doubt as the initial offer on my trade of the 2019 a8 was $22,500, i then went to another dealership and was offered $40,000, he said that (22,500) was an error and an embarrassing mistake. I believed him until this where they are just trying to take advantage of the consumer if they can. If i had purchased two life insurance policies on myself and i passed away, my family would collect on both, yet in this circumstance Audi Burlington says "you were paid by your insurance company there was no need to file with Audi. That was not the deal . if you would like to discuss this.

I am complaining about my 2012 Audi 4 Quatro. I have had nothing but problems with this car since I bought it. I have had 2 water pumps put in and now it has to the valve cover gasket replaced and the timing chain gasket to the tune of a few grand. I have always owned Toyotas and never had these kind of problems nor this expense. As soon as I get my car back I am going to sell it and move on. this is the worst car I have ever owned. It is a money pit and I am afraid to travel in it because I am worried about breaking dow. I have had tom replace brake calipers water pumps gaskets and tires. This car only has 68000 miles on it and has been maintained properly. I will nevfer buy another German car. I doubt you will do anything to help me but I thought I would let you know. I am also going to write to consumers.

I sent my son to Audi of Northlake (Charlotte, NC) to have his oil changed and tires balanced/rotated. Once the service was complete, he was given a bill for $238.19. I've been a car owner for 23yrs, I've never paid $238.19 for these services and I've owned high end cars. I've contacted the Service Consultants, left a couple of messages bc apparently he was with other customers, I have yet to receive a return call back. I believe he took advantage of my son bc he was a teenager and didn't know any better. This is sad and I do not have any plans on visiting this facility in the future but I would love to know how and why he was what I feel overcharged?

Thanks

Took my 2014vAudi Q5 in for routine service 11/7/18 to Clarksburg WV Audi. I go in for service annually at this location. I do not drive the car much during the summer so when I begin driving it usually Sept / Oct is when I take it in. The vehicle has 44,745 miles time of service in November and was ready for the 45,000 mile inspection. They did the routine checklist and everything was green boxed BUT the next morning my low tire pressure light was on so I stopped to check the tires and they were ALL 28 lbs or less BUT they checked on the paperwork that tire pressure was good - s/b 34-38 lbs. ALL tires were very low and they obviously did not check the tire pressure. Then March 15th I noticed the car was running poorly, note that I do not drive this car daily, so I mentioned to my husband. It also 'jerked' when you step on the accelerator which it never did previously. My husband checked the air filter and found it was loaded with dirt EVEN THOUGH it was checked as Result Acceptable on the multi point inspection form. They obviously did not check the air filter as they noted and then we found the air filter was replaced in Oct 2015 - 3 years ago at 25,000 miles!!!! No one mentioned I needed an air filter Nov 2018 or I would have had them replace it like they did in 2015 - it was noted on my invoice that I was notified it needed an air filter and I authorized them to replace in 2015. They did not check the air filter like they did not check the tire pressure at my last inspection Nov 2018. What else did they NOT check? I have no trust in them at all and I will never take my Audi back to them. The dealer I purchased the car from Day Audi in Monroeville PA has gone out of business with Audi so I am now looking for a trustworthy Audi dealer. Thank you

Our Q7 is part of the settlement for emissions. We took it in for 65000 service before really understanding what the settlement was about. Shortly after the trip to the service department, the check engine light came on. We have had this vehicle in under warranty service for lights on the dash coming on before. We did not really think much about it. It went off and then came on again. After receiving additional information in the mail regarding the emissions settlement, we completed the paperwork and turned in the vehicle for service. The dealership (Audi of Temecula CA) stated that all repairs had to be completed before the emissions work could be done. Then ran the diagnostics and it was the exhaust gas temp sensor (EMISSIONS!!!). Audi of Temecula stated that we must pay for this bad Bosch part before they could do the emissions systems modification.

We were clearly duped when we bought this "clean" diesel vehicle and now are part of a settlement from both Audi and Bosch. Our complaint is when the part that is bad is emissions related and didn't happen until after it was serviced, we were responsible for paying to have it repaired. We feel that Audi is clearly trying to recoup money from the settlement by having customers pay for repairs that should be covered under emissions.

We have had bad service with the numerous times we took the Q7 for repairs when dash lights were on, we were duped when buying a "clean" diesel car, and now when Audi and Bosch are to make amends to their customers, they have found another way to dupe us.

We paid the money Reference invoice #17746 for customer #101376 on 1-12-19, however, we did indicate that we dispute this charge for the sensor.

We would appreciate a response and an explanation for why were charged for this repair when it is clearly EMISSIONS related. Audi was forced by a judge to do the right thing for its customers. We hope that Audi has learned from this and will contact us to make this right. At this point, we have no trust with Audi and its service. That is really awful when we are driving around a $70,000 vehicle.

Contact us by phone:
951-719-4155
Contact us by email:
kdbarnett@twc.com

We are writing this with hopes for a resolution, but we are doubtful we will even be contacted. So we are even more doubtful it will be resolved. This is really unfortunate for a company that touts luxury and class.

Dwayne and Kandera Barnett
28917 Bristol Road
Temecula, CA 92591

I brought my S3 in to my Audi dealer after losing a couple tires to a pothole and then also had the 20k service. After getting the car back I immediately noticed the car was very sloppily washed with water spots all over windows and doors. I then inspected the nice new tires and noticed the rims were dirty and still had the rubber transfer from hitting the pothole. This appeared to be just half-ass work and service I'd expect from a Midas or local greasy mechanic NOT from a highly regarded Audi dealer. If that wasn't enough I decided to open the air cleaner and found an airbox full of dust, dirt and debris. And by not blowing the debris out it set me up with an airbox that could immediately clog the airfilter and reduce the performance of my car ; which, ironically, was receiving scheduled maintenance that its whole purpose is to maintain the life and performance of the car.
Not to be outdone I noticed on the 'know your vehicle' info attached to my invoice was ERRONEOUS. I was given another person's personal info and what I imagine is now my information is in the hands of someone else. I'm baffled as to how this comedy of errors took place but to put it mildly I'm very dissatisfied with the poor service, carelessness, inattention to detail and outright neglect.

Audi of Nashville, Tennessee has had my 2013 Audi S4 for almost 6 weeks now with no solution to the problem. One morning, March 3rd, when I went to leave for work, after starting the vehicle, I heard a loud knock coming from the engine compartment. I never drove the vehicle, I immediately made arrangements to haul the vehicle to Audi of Nashville for service. Upon arriving, I was told that I could not get a loaner car for up to 7 days, which put me out of a vehicle. I was later told that the Flywheel was the issue, which led them to order one that supposedly came from Germany. I waited a week and a half for it to arrive, with them telling me that it would solve the issue. Unfortunately it did not fix the issue.

Ryan Lewis, the service manager told me that after over 20 hours of running tests, that a field representative was being sent to help diagnose the issue. Ryan was dishonest, because I field rep was never sent, although I was told one was there. Later the technicians came to the conclusion that the timing chain, and timing chain tensioner needed to be replaced, and that would solve the issue. I waited another 2 weeks, 4 weeks at this point, for them to tell me it would be ready on Friday, April 1st. The issue was not resolved. Ryan and my service advisor, Bobby Patterson were very rude through the entire process telling me that they would get around to resolving the issue and never calling to inform me on the process, I have made all of the calls to touch base.

Later I contacted the GM of the dealership, Robert Hartman, whom informed me the issue WOULD be resolved on April 5th, and I wasn't surprised when it was completed. Wednesday, April 6th, Ryan Lewis told me that the issue was still under investigation, that a field representative was being sent to help diagnose the issue.

My vehicle has been at the dealership for over 30 days with no diagnosis. The vehicle is under warranty, and the issue was obviously not caused by an outside source, as it pertains to something down in the mechanics of the motor. I currently live in Lewisville, Arkansas, 8 hours from the Nashville dealership where my vehicle is. I have their loaner vehicle, and I have offered to return it upon the dealership buying my S4 from me, at trade in value. Ryan Hartman accepted the offer, but later declined it. I am in a horrible situation and I need answers. I have contacted my attorney of the issue, and I have legal rights in this situation.

On 23rd October 2014, I took my Audi A2 into the Cheshire Oaks Audi Dealer as the Glow Plug Light was constantly on. I booked it to have it looked at and repaired. It cost £114.76.

On collection, I was told I needed to book it again to have the knocking noise on the front driver's side looked at and was told I needed new brake pads.

On 18th November, the car went in to have new brake pads fitted and the knocking noise looked at. During the time the car was in the garage, Audi rang me to say after replacing the brake pads I needed new discs. I then received another phone call from Audi to say I needed two new tires, which would cost £1211.44.

On collection I was told that my car was due for its MOT which I booked it in for. I asked Audi if they could check out what was causing my car to lose its power when I was driving on the Motorway.

On 26th January 2015, the car went into Audi to have its MOT and for them to check what was causing the car to lose its power. I received a phone call from Audi to say they would have to keep the car in the garage as it needed a new fuel filter. I then received another phone call to say the car wouldn't start after the mechanic had replaced the fuel filter, and I told them I had never had a problem starting the car. Audi said I needed a new fuel pump. After Audi had my car for over three days, I phoned to say I needed my car for work, I also asked if the car had passed its MOT and they said yes it had. This trip cost £528.19

On collection, I was told one of the tires had a large nail in it and to keep my eye on it, the problem with the knocking noise had not been sorted and the service department said they thought it was the shock absorbers and that it was a big job which would cost a lot.

I decided to test drive the car on the Motorway to make sure the car was not losing its power after Audi had changed the fuel filter and fuel pump and to my horror it did lose its power so Audi had not sorted the problem. On my way back home I stopped to put some Diesel in the car as I thought it was low on fuel but the pump at the garage would only let me put £14 pounds of Diesel in and the fuel gauge did not move. I also noticed the thermostat was not working either and both were working when my car went into Audi.

I rang the Audi garage to complain that the problem with the car losing power had not been resolved and also both the fuel gauge and thermostat were not working.

I was asked to take the car back to Audi and they would get the mechanic to do a test drive. When I spoke to the manager about the gauges not working, he said they would be nothing to do with the fuel filter and fuel pump being replaced.

Whilst on the test drive with the mechanic, the car lost its power and the mechanic told me I needed a new Turbo and he would give me a price when we got back to the garage. I was then told it would be £1600 plus £30 to sort the new fuel gauge out but the car was safe to drive locally.

I decided enough was enough with the Audi garage who I thought was a very reputable garage and that my car would have been sorted out properly but this was not the case. I took my car to a local garage for them to have a look at the knocking noise and it turned out it was the rollbar and should never have passed its MOT. They also fixed the Turbo as it was the vacuum hose that was off !! Only cost £160

I was advised to go to another local garage to have the fuel gauge and thermostat replaced as the mechanic that worked there was Audi trained. I was told that the fuel gauge not working would have something to do with the new fuel pump being fitted as there is a floater which if caught would stop it working. The mechanic also looked at the tire Audi said had a large nail in it and was there when he took a very small screw out which was lodged between the tread.

To add insult to injury the Audi Service department told me I ought to look for another car when they had their sales as my little Audi A2 was going to cost more money than it was worth. I am considering going to Trading Standards over Audi passing my car for its MOT when it clearly should not have been passed.

4/29/2013 Steven had an accident.

The car first hit the left side (when the airbags on the left burst out) then it didn't stop and continue to travel at 2 o'clock direction and finally stop by hitting hard on the wall. But a luxury car like Audi R5 the airbags on right hand side didn't come out to protect during final crash... fortunately Steven managed to survive the crash.

The driver seat is on right hand side but only the left hand side air bag is burst out. NO PROTECTION TO THE DRIVER!!

There is is no doubt about the quality of Audi car. It is a great car. It was only recently when I took my car to Bahrain Agent for the 30 KM service, that I discovered the quality of the client servicing and dealing with clients. It was not only that they have not even repair what I reported to them "Suspension problem", but they also spoiled other parts in the car, Fuel Pump and the Camera. It was so dangerous to drive the car with an obvious leak in the fuel pump with all the smell surrounding the car. The Audi represetative assured me after TWO times of taking the car back due to the smell, that it is just a matter of time for the smell to go away. The second time, he admitted that there was something wrong with the fuel pump and this was fixed, as he claimed, only after 2 days after that, I fully filled the car with the fuel, and it was only one day with the car being just parked in my garage, that the fuel was leaked fully. I called the Agent and they collected the car, then they admitted that the fuel pump was cracked and requires change.
They took 3 weeks the first time to complete the service and call me to collect the car. I have reported the issue of suspension, strangely, they said there is no issue with it, although, they at the meantime, confirmed to me that they could not drive the car because of the issue in the Tires !! what a contradiction ??

My point here is that, for a great car like Audi, the expecation for customer services is very high since it is a luxury car. It seems first that the client facing and people in Bahrain office need some kind of training in dealing with the customers. Second, I am not sure that the people who actually run the Garage are capable enough to deal with Car issues. Until now, I am still waiting for my car, after spending almost one month following up and visiting the showroom, just to hear the status of my car. Further more, no body even bother to offer me a replacement car, although I was begging to have one.

I know a lot of executives at our bank and other banks also who own Audi. I am not sure what is their experience with Audi. At some point, I would really love to hear their feedback and share my experience with them. By the way, my car is only 3 years old, and this is the firt time I ever have a problem with the car, unfortunately, this gives you a good indicaiton that your agent failed the test the first time they have been challenged !

Please take the above complaint positively, and I am hoping to receive a good news about my car, hopefully !!

My Audi A4 was towed to Audi Fourways by Audi South Africa on 17 November 2012, have since failed to update me on the status of my car. To get a courtesy vehicle, I had to fight tooth and nail. Today is the 19th of December 2012 (over a month since this dealership took delivery of my car). In all that time, I have had no feedbacks, updates, or anything from the service advisor Sharon. To date, I have no idea what is wrong with my car - they advised Audi SA who then informed me, that my car would be ready for collection on 20th December. I have just got of the phone with one of the other employees at Audi Centre Fourways who has now just advised me that Sharon is on leave (was not aware of this), and that my car will only be available in January. This is unacceptable. I now have to hire a vehicle (at my cost) for the next 7 days to ensure my kids still get their holiday. As a loyal long-standing Audi fan and vehicle owner, I am utterydissapointed at the level of service by Audi Fourways. This have never happened to me before, it has left me with a very bad taste in my mouth, wondering if I need to change car makes.

Audi has been running an ad on the Audiusa wbesite advertising 1.9% on all CPO Audis. I went to the dealership in Gwinnett County Georgia, Rick Case Cars also known as Gwinnett Audi. The sales manager told me my rate would be 2.9% and that is all he could do. I purchased the car. Afterwards, I called the 800 number to discover that the dealership should have honored the rate if my credit score was qualifying. My credit score was quite above the minimum. I am filing a complaint with the BBB and other offices in Georgia including the attorney generals office as well as the new CFPB. Either Audi is false advertising, the dealer is crooked or there is a disconnect with corporate and it's dealers which amounts to false advertising if the dealer isn't following corporate marketing initiatives. I have contacted the dealership and Audi Financial to rectify, without any assistance. They have left me no choice as I have been victimized by the dealership and Audi Financial knows about it. It has been over a week with any returned calls. This is accustomed to bait and switch and other unlawful retail blunders.

I live in west lafayette, IN and drive an 99 Audi A8. Three weeks ago I had an immobilizer problem. I took my car to the Lafayette, IN Mike Raisor Audi dealer in Lafayette, IN. I have not had a call back yet. A week ago I went in on a sunday and was told that they were short a staff member due to training. I was told that my car would be looked at by monday. It is now Friday. I am getting ready to go into the dealer tomorrow to see what is taking them. I am very dissatisfied with Audi/Wv. My dad just purchased a new Jetta. I hope this kind of service is not to be expected or I will make sure everyone I know does not shop there.

I purchase a new A5 Cabriolet in March of 2011. This was done in the evening in Fort Meyers Florida. After the deal was done my wife and drove from Fort Meyers to our Venice Florida home, about 1 hour, 15 minutes. It was night when we left the dealer with the new car. Upon inspection the next day, there were 2 marks, one scratch on the inside of the windshield and one within the windshield itself. I took the car back to the dealer about 2 weeks later when the marks continued to annoy me.

The dealer suggested that I was responsible for theses faults. They called in a glass company and they could do nothing. In the meantime, I drove the car to my Indiana summer home and an friend who works in the automotive glass business in Indiana looked at the defects and stated the one mark was a defect from the factory as it is internal or imbedded in the glass. This one is in my line of sight. It is very visible and it upsets me that the dealer did not make it right by replacing the windshield.

The other mark or scratch I tried to remove with glass scratch remover without success. I am very disappointed with the dealer.