Best Buy Complaints Continued... (Page 3)

Good afternoon, let me first start off by saying I have been a loyal BestBuy customer for over 15 years so I was shocked about my last order. Mind you, I had just spent$1,400 on a computer a few weeks ago.

I decided to purchase my wife a Fossil - Gen 4 Venture HR Smartwatch 40mm Stainless Steel - Rose Gold with Blush Leather Strap for Christmas. Below are images of how my item arrived. No manufacture packaging just the watch with bubble wrap. This is highly unacceptable. So I called BestBuy and the representative told me the BestBuy in Rockaway NJ will have one available on 12/22/2018 you can exchange your product there, she gave me the case # 221828656.

I called BestBuy and spoke with Onika who confirmed there is no knowledge of the Rockaway BestBuy receiving any new watches this weekend. So not only do I not have my item, but the rep I spoke to gave me false information. I decided to write you an email before I got on social media and complained because everyone deserves a fair chance to make things right.

Oneka and Mike who is the manager at BestBuy Rockaway tried everything in their power to help me which I truly appreciate because it’s not their fault.

I look forward to hearing from you with a resolution to resolve this. In the meantime, Mike suggested I purchase a new one and I can come to the Rockaway BestBuy to bring the original one back and credit my account.

Now my wife will not get her gift on Christmas and this is unusual for BestBuy to provide really bad customer service. I have been a customer for a very long time. I have a Bestbuy Credit Card and I am part of your rewards program.

I expect to hear a response within the next 5 business days. Thank you for taking time out to read my email. I have also attached print out of my recent purchases.

On December 12,2018 I purchased a replacement fob for a viper remote car starter at Best Buy at the store located on south Randall Road in Geneva Illinois and at that time arranged to have a technician program it ( by the way it was for my daughter's car which she lives out of state and the store mentioned above installed the complete unit in December of 2016) So as I said I arranged to have the same store program a new fob in which the original two(2) were misplaced by my daughter anyway my daughter came home for the Christmas holiday and on Saturday December 22 at 11:30 am my appointment was to be and when I arrived the technician looked at what I purchased and with no research said it would not work with the unit I had in the car. So I left went around to the front of the store with the intension to return the product but before I did I made a phone call to another business that sold the same units they told me after I gave them the information on the packaging that it would indeed work. So I went into the store to make a complaint to the manager he told me after I shared all the above information that I was still in my appointment window of time to go back to the installation bay and it would be taken care of and I asked him if he would go speak to the technician so there would not be any problems, and he did (so he said) I went out back the technician did not open the door for me and when he did closed it before I could even speak to him this went on for approximately 10 minutes so I left went elsewhere So I'm writing this to you to express my displeasure with the best buy Geneva Illinois their automobile installation services

Thank you
Marc Propheter
630-370-6750

I went to Best Buy in Hyannis, MA. to buy an Apple phone, today, December 30th. There were 2 people working. One man was busy with a customer and the other employee was just sitting there doing nothing.

I looked at the phones and the carriers, then stood there in front of her, the employee said nothing, I thought she was busy. Then more folks started to come in and needed help. I knew I needed some time for by purchase.
Just left, knew I would not get any service. Told the manager, he needed more help. He asked me if I wanted to make an appointment. I did not realize I had to make an appt to buy a apple phone.

Had a wonderful experience at your store in Holyoke MA. They helped so much and after we purchased the computer, then we made appts for follow up to transfer our data. I know I am 60 yrs old, but please help me get the correct phone. Thank you

Have since read many complaints about Best Buy from other consumers. Wish I had read them first. This will be the last time we order from them.
Our stove went out Christmas Eve (not their fault); went on Best Buy on-line to see what was available and how soon it would be delivered. Ordered a GE range (Which website assured us was available), scheduled delivery appointment for Dec 26, 2018 between 1:00 and 5:00pm. Received at least 6 emails and 2 phone calls assuring us of our delivery appointment day and time frame. The morning of scheduled delivery, service man calls to say the store does not have the range - call them to reschedule. Called the store, told "sorry for the inconvenience," but the stove is on back order, could schedule an appointment for Jan 1st. How ridiculous! Delivery on a holiday? Jordan, your customer service representative got upset, said not her fault, after all we did not come into the store to order. What kind of service is this? The website is not given correct info? Called customer service, spoke with 4 different representatives, each saying, "Sorry for any inconvenience," given 4 different delivery dates, Jan 8, 9, 11 and 13, ( a Sunday?) 2019. Told it would take 24 to 48 hours to speak to a supervisor who might be able to offer us a different model for the same price with an earlier delivery date. No way to run a business. Many other stores around that we will use in the future. FYI, that same model GE range was installed yesterday by Lowes for the same price. Best Buy needs lots of help, but we aren't waiting around for that to happen.

I just returned home after three hours on the road after being told by an associate over the phone that my order 1118353735406 would not be delivered until 12/24/18. When I asked him if I would be able to pick the item up at a store (1 hr from me) tonight he said yes. Get to the store and they said I could not do this. Spoke on the phone with customer service and because I did not get his name there was nothing they could do. When asked if everything is recorded I was told that it was but there are two sides and because this associate did not log the call there was no proof that we had the conversation. So, after speaking with the manager Lisette (see I did learn to get names) she said that there was nothing she could do and no one was over her with her crap attitude. My wife wants me to take the TV back to the store when we receive it and never order from Best Buy again. I'm livid that there is "nothing" that can be done because a person didn't do their job and log a call?

Store #309 in Merrillville, IN Member ID #2832352197

On 12/19/18, I picked up my Toshiba computer from the Geek Squad. It was to have been cleaned up and updates made to drivers that would not allow me to install a new printer. I had been told by the help screen contact for an HP Printer that not all of the drivers were present. I had other issues with that printer and returned it to WalMart.

I purchased a Canon Pixma TS6220 from Best Buy in Merrillville, IN and told the Geek Squad representative my issues. I was assured that could take care of that as well as clean up any other items needing attention. They also agreed to delete the information for my old HP Printer and set up the computer for the new Canon printer to where I would only need to download the Canon data to complete the installation process.

When I tried to install the Canon printer information to my computer after picking it up at the store, the download was not successful. I was connected with Canon's help team who told me my computer was infected with malware and malicious programs. I told them I had just paid $149.99 to the Geek Squad for that same service. They said they do not comment on services of other computer companies. Ecomputer support gave me as much free assistance for free as they were allowed. Because I needed my printer in service, I agreed to pay their fee to successfully install the computer.

In the course of their repairs, I could see that the old HP printer was still listed as the installed printer and there was nothing in the system relating to the Canon printer purchased from Best Buy. I started assembling my new Canon printer about 2:00 p.m. and did not finish with Ecomputer support until 6:45.

Once I was through with the successful I contacted Best Buy (whose phone number is very inconveniently listed on your receipt). From the beginning of the conversation, I told the employee I needed a store credit for $149.99 for services that were not performed. He listened to all my complaints before telling me he had no authority to make adjustments. He wanted to put me on hold to talk with a manager. I was tired of being in front of computer screen and then the phone so I asked him to have the manager call me and gave him my phone number. As soon as I hung up the phone I realized I had made a mistake. I had. I waited over two hours before calling back, but the phone at the Geek Squad went unanswered for more than 20 rings so I hung up. I called back today only to be told that the manager was on vacation today. How convenient..

I feel I deserve a credit on my charge card for the $149.99 fee I paid for nothing. I went to the Geek Squad originally because I thought most of the 'repairmen' on the internet were scammers. Now I find Geek Squad is a scam, but I have a working printer from an internet service, and it did not cost as much as getting no service at all.

You may contact me at 219/670-8565. I do expect an acknowledgment from you that I have a very legit complaint.

I was in best Buy this evening rt 47 delsea dr Millville nj location looking to purchase a computer for my sons school work and a tablet, I had questions I wanted to ask, and this wasn't my first visit to Best Buy to purchase the same 2 items, this was at least my third. Tonight is wed evening, my previous visit was late mon afternoon.
My chief complaint is after being in the store well over an hr, not one person in the computer section came over to ask if I needed help. I needed help and was there to buy. I have been looking for the right computer or chrome book for my sons schoolwork the one he has is about 4 yrs old and I know nothing about chromebooks other than what I researched on line, I looked around and saw no one in that area other than the guy over at the geek squad assisting a couple, there was 2 girls wearing blue shirts over by the printers, but I assumed they were on break bc the one girl had a large cup she was drinking a beverage from, there was plenty of employees in the store, just none working in the computer section, which I would think this time of year there would be an employee in every other isle by computers asking someone if they needed help, its pretty clear they don't work on commission otherwise I would have been asked if I needed help 3 times before I got down one isle, at one point I just stood in main isle outside of computer isle hoping someone would come ask if I needed help.At this point I just wanted to leave and say the heck with it but were days from xmas and after a 3rd visit cant get any assistance, so I pulled my phone out went to your website to see how long it would take if I bought it on line from my telephone from inside the store it said it wouldn't be ready for pick-up for an hr, I didn't want to wait another hr I had other stops to make, at this point I was prob there going on 2 hrs now, however the website said I could have it delivered to my house frr within 2 days it would arrive dec21 on my doorstep, but now my sons prob going to see a box marked best buy, so I orderd the cheaper of the 3 hps I was looking at with no one to answer my questions.On the way out I stopped and interrupted the greeter/security who was talking with a blue shirt, and told him I have been here over an hr and cant get anyone to help me don't bother to look around I just ordered what I needed online from my telephone and its being delivered to my house, he did ask what dept computers? and I said yes, so he either knows there is a problem in tht area or saw me standing around.I would understand if everyone was busy, but that wasn't the case at all, luckily for best buy their the only major electronic store around,and its days from xmas, otherwise I would have ordered from amazon or looked for another electronic store out of my area. I have bought many computers from Best Buy over the years I even bought my very 1st big screen 65 inch TV from Best Buy, however in the past I always did my research before going in and then went in to speak with someone and have my questions answered, however this holiday season I now understand that's not the direction Best Buy is going in, customer service is not important, what I accomplished by going into bet buy this evening I could have accomplished without even leaving my house, at the very least you should consider putting a card in front of the computers like you do with the ear buds so then I could have taken the crd to the register and paid for the computer, instead of ordering it from my telephone from inside your store to be delivered to my house, Im sure the postal service is busy enough this time of year not to mention your shipping online order dept
Thank you for taking the time to listen to my complaint
Carolyn joslin

on 12/18 I spent two hours online checking out electric clothes dryer after going to the bestbuy site for the North Attleboro Massachusetts store and check off the box to show only what was in stock I made the purchase received a conformation number and email saying it would be ready for pick up the following day when I checked the status of my order at 10am as my sons were driving there to pick it up it showed out of stock when I called I was told even though it states on the web site for the store that it in stock they don't stock dryers I explained to the rep on the phone what the web site says and that I received an email confirming my pick-up for 12/19 and felt that the person I was talking was calling me a liar and that there was not their fault it was bestbuy onlines . My sons went to the warehouse and picked it up which ending up taking them all morning to get the dryer needless to say this will be the LAST time I purchase a major appliance at bestbuy since lowes and homedepot both sell the same products and when they say there in stock they have them.

If possible, I would give zero stars! I bought a Dell Inspiron 13 7000 Laptop at the Snellville, GA Best Buy on December 9, 2018 and purchased the annual Geek Squad protection plan as well. I left the computer with the geek squad for them to download information from my old computer to the new one. They had it ready the next day, showed me how to find information on the new laptop but, unfortunately, we did not exam the USB port at that time. I bought the computer home where it was either on my desk in my office or encased in a padded computer bag. I left on a trip the night of December 10th and the computer was not used again until I returned Friday December 14, 2018. At that time, I tried to use the USB port but found the strip below the port was bent outward, making the port unusable. Therefore, I took it back to Best Buy Snellville location that evening and showed the geek squad the problem. The geek squad representative took the computer and after a few minutes brought it back with the metal still bent but the port usable. With the computer purchase being less than a week, we chose to replace the computer and the rep from the geek squad agreed. We picked up the new computer and went to customer service to return the defective computer. We were then told we could not do that as the computer damage was our responsibility. The SPECIALTY SALES MANAGER said the computer had been dropped. I disagreed with him and with his arrogant attitude informed me he knew that it had been dropped and therefore, called me a liar. He would not listen further even when I said I could absolutely swear in a court of law, under oath, the computer had not been dropped. We've been Best Buy customers (and credit card members) for over 20 years and would like to believe we haven't spent our hard earned dollars at a business where such behavior is accepted. I would like a resolution to this situation and appreciate assistance from someone who places value on customer support.

I have tried for months to get my account straightened out so that I can log in to make online purchases. I have spent hours in-person and on the phone. For whatever reason, the problem can't be resolved. I am registered with an account. When I try to sign in I get "We need to verify its you" message. My only option is to have an email code sent, however multiple attempts resulted in no email verification code ever having arrived at my email address...no it is not going into a JUNK folder. This is the second purchase I have been thwarted and forced to now buy from Amazon. Your loss. I am at a loss at your ineptitude. I have never experienced such a problem with any other of the multitude of companies I have online accounts with. 1 Star is over-rated. The two times I have gotten assurances by phone that the problem would be resolved I have never heard a single word back from anyone.

I made an online order for a play station controller and had it delivered, when it arrived I didn't realize that I had ordered the black one when in fact I needed the red one. I went to store to exchange it and had to pay an additional $20.00 because the sale had just stopped I think this is an outrage! all I wanted was an exchange. You have lost a customer and I will now shop Amazon it is the principle of the matter. I can't believe a company as big as Best Buy doesn't do exchanges properly. I have spoke with co-workers and family and they have never heard of that, so I just wanted to let you know your going to lose business.
Thank You
Jeff Kiser
6947 S Rolling Meadows Ct
Oak Creek, WI 53154
414-856-9702

I am tired of being nickled and dimed by Best Buy Stores. There is no way to say everything about the bad experience I had this morning in 100 words. Is it even possible to really talk to someone in the corporate offices about a bad experience? what are ya'll trying to hide. My family spends thousands of dollars in your store every year, But I can promise you that if someone doesn't fix my issue, there will not be even one more red cent spent in any of your stores by us. Guaranteed!

Worst company to deal with . Been a loyal customer for years and will never buy another product from them . Bought a/c units and were lost in shipping and they basically told me that was my problem. If you continue to treat customers this way you will have the same outcome as Circuit City

Can I give ZERO stars....
tried to order item and it kept getting cancelled...
said it couldn't verify info and cancelled order...
made numerous calls and couldn't find out what couldn't be verified
repeatedly was told I would get a call the next day and never did...
was told to use different card... that also got cancelled.
put order though with customer service rep... that order got cancelled.... still waiting on answer as to why this has happened

finally gave up and ordered item through Amazon.. paid a little more for item, but no hassle and the order went thru seamlessly...

I had been looking for a backup camera and receiver. Looking through your black Friday ads I found what I was looking for free installation was part of the attraction so made I the purchase of a backup camera and Kentwood receiver. I had trouble with your web site not working It kept blanking out . The next day i went to the store to see if i could get the deal , The manager said he couldn't give me the same price but I could still get free instillation, I referred to the back up camera several time because there were several incidents with people walking behind my Hummer so i was under the understanding that the instillation included the camera. The young man never said that the camera would cost $130.00 more to install. I was really unset to hear this , The tech then call a manager i think his name was Jason he had a lot of tattoo on his arm he said that i was wrong know one had made that kind of deal , i was getting very up set because he would not even talk to the person who made the deal at that point i lost my temper and swore now he tells me to leave that he was not going to install anything and at that point he called the police and i waited and spoke to the officers .
if this is how best buy does business i will not be back i an 65 years old

CASE # 220452713.......READ THE CASE.....

Worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I need to talk to some one about this, I need my TV fixed and it appears you can't fix it or even tell me if the parts are available.
I do have an extended service warranty on the TV. Please call @ 303-961-3854

My order was promised by Friday, November 30th. I didn't recieve it until Saturday and the box the toy comes in is completely destroyed. The box is part of the toy, it's supposed to be q surprise stuffed animal and when you wash it, you figure out which pet you got. Can't even use it now. I have to return it. Will not EVER order from here again.

Hi,
We bought washer and dryer last week and scheduled the delivery and installation for Wednesday of this week.
The two guys they brought the units could not get them to the laundry room claiming the door is small and will not fit.
They asked to remove the door stop to allow the new units to fit through the door,
They recommended to keep the units in our garage and reschedule a service visit since it is better than taking the units back to the warehouse and reschedule the installation and delivery again.
The two guys that they delivered the units called the costumer service and informed about the situation, and the customer service promised to call us on Thursday to give us the time for delivery on Friday. We did remove the door stop and waited for the call.
No one called or showed up. We called Geek Squad number to verify and after 45 min of waiting a rep. Name Nicole ID# A1384533 said the product in her system shows as completed and she can not help us. She also refused to transfer us to her manager to talk about the issue saying in her system everything showed as completed.
We are very frustrated with your customer service and level of care and we really think that we made a mistake purchasing such items from your store.
We are planing to return your units and we recommend that you ask your Geek delivery people to pick up the unites from our garage within 48 hours.
If the units are not taken from our house by Monday 12 noon, we will have our lawyer take the case and request for our money back plus all the expenses for removing the door stop and installing a new one plus painting the door again and any other emotional hardship your customer service caused us.
Your immediate attention is required and I would appreciate a quick response from someone with authority to take care of this situation before it get worst.
Thanks
Balqees Rihan Shammas
602-418-7000

Called Geek Squad at Saratoga Springs NY store. Told them had two BOSE WAVE radio/multi d changers. Electrical surge at residence and both cd players no longer functioned. Made an appointment for 3:20 pm (two weeks ago). Drove 43 miles to drop off at store for repair.
Arrived at 3:12 pm. Was told repair was not possible. I asked to get that in writing so I could claim on my home insurance policy.
Was told "No". I asked if I had left it for repair would I have gotten a note stating that it could not be fixed..........no response.

Called store when I drove home 43 miles. Got Geek Squad....explained what happened.........got another phone number............to the Geek Squad!

Entered a complaint via HissingKitty..........no response from Best Buy todate.

I recently move to the Chapel Hill, NC opened a CC account and made several Purchases on 5/19/18. I also sign up for installation service with the Geek Squad. Every thing was installed properly and very thing seen fine. I was told that I would gain reward points related to my purchases. We received the bill bu mail and paid it. But never saw any rewards. We have been busy setting up the house and was not looking for it. On 10/10/18 We ordered a Refrigerator. I was told to go on line the track the order. I tried to log into my account with success and spent two days trying to straighten it out. I was told by a Tech Support person that my email address on the original purchase was wrong, the my reward were gone and that they had notified me. I was never Notified and did not receive anything in the mail. I was also told that I have two accounts with two Member I.D.s Old: 4576345480 related to the original purchase and and a New: 4500005558 related to the latest purchase. I was told the the accounts would be combined and that it would take two days, I waited four days and could not access my account. I the called in again and spent another 3 hours trying to get some answers. I was told that there was a note on my account saying that they were to be combined but the he was not the person who could do that. He did give be access to the Refrigerator purchase to enable be to track that purchase using the order number. I still cannot access my account, view my purchases, or see rewards points. The latest Best Buy person informed me that my Rewards points for my initial purchases were gone and I was never able to see any accruals. Poor web support support and rewards system.

Waited in line OUTSIDE for a door buster, the 55 inch Class Smart 4K TV. My son just got out of the hospital recently with meningitis. Went back to electronics and employees didn't know, said to go up front. Went to customer service and they said to go back to electronics. No one seemed to know what was going on. A customer who was BEHIND us got a ticket. She told us where to go to get a ticket. Got in that line and they didn't have anymore. Talked to the GM and he couldn't do anything. They said oh you had to be in line outside. I said we were. They kept trying to find excuses to make it look like we were doing something wrong. This is not my first disappointing experience. I would now like Best Buy to honor the 2 TVs my son and I were going to purchase. That would be the right thing to do.

Thank you!

When I went to the store in Mt. Vernon Wa. to ask a question of the geek squad about a product I had recently purchased I had a very bad experience with a fellow in a dark gray shirt who identified himself as the manager. Sorry, I didn't get his name. I asked my question and he proceeded to speak down to me as if I were an idiot, talking very rapidly without giving me an opportunity to speak. He repeated everything he said at least three times, and when I gave up trying to communicate with him and walked away from him saying very calmly three times as he had done to me,"You talk an awful lot.", He very rudely ordered me out of his store. I do not believe this individual has the relationship skills needed to maintain relations with the public or with his employees. As I was leaving and I said I would be filing a complaint, I saw a couple of the employees smile quite happily. I really hope someone takes a good look at this individual!

Hi. I ordered a product sept Labor Day sales , I canceled it because it wasn't delivered same day. I was told it would be 2 days later false ad with shipping. I been calling and messaging Best Buy for 3 months. They had told me it was canceled I find out now in nov they never canceled it and they keep charging me each month for an item I did not get nor want. I want it off my bill. Every time I ask for supervisors they refuse to put one one. I ask 10 x . I'm getting no where . Best Buy is committing fraud on my credit card

 I ordered a wash and dryer on October 12, 2018. I was told it would be delivered Nov 3. The delivery company called me Nov 3, 2018 at 7:00am to notify that they didnt load my entire order (the dryer) and that it would be delivered on Nov 5. The delivery guy told me it would be delivered on Nov 5 and I have emails and texts saying delivery Nov 5, 2018 7-1pm. On Nov 5 at 1 PM I called the delivery company. The associate seem uninterested. So I called best buy. All of a sudden my delivery date changed. I took off from work Nov 5 to recieved my items. I got nothing. Now you all are telling me to take off gf rom work again for Nov 7. How do I know I will receive my order? Should I really take off from work? What will Best Buy do to compensate me? I will definitely not reccomend Best Buy. Now I have to drive 20 miles to wash clothes because someone at your delivery service messed up and no one made them compensate or correct it. You are telling me to wait after you all have made mistakes I've talked to several people and NO ONE can help me out. This is unacceptable. The absolute worst company to purchase something so important from. I've talked many associates and no one can help me.

Appliance arrived damaged so I did not accept. Appliance was ordered in one city and delivered to another. I was told to visit the original store the product was ordered and reschedule a delivery. The associate at the Columbus, GA store#843 (Jonathan) was exceptional in being patient with me to resolve the issue. Meanwhile the assistant manager was unprofessional and of no help. After 1-hour in the store they finally determined how to resolve the issue so hopefully all will go well this time as I must drive 2.5 hours to the install city.

NC, Gastonia 3054 E Franklin Blvd. TERRIBLE customer service at Best Buy, INCLUDING the Geek Squad manager. Our son purchased a dryer on the 13th, and it was explained twice to the salesman, Jeff, that we needed a side vet kit AND and a 8ft power cord being it was a stackable unit. The installation team was awesome, but upon arrival/delivery of the dryer (Maytag), no kit was include for the side vent, wrong power cord, no bracket for the unit to be stacked onto the washer. I was on the phone with Jerrand Rego, who I guess is the supervisor for the installer apologized and did the best he could to get this resolved. I was left on hold for over 30 mins, with Best Buy, and I kept calling back while the installer was here.
FINALLY got a phone call back several hours from the store manager of Best Buy, Jason. He told me that they couldn't find a side vent kit for this brand new Maytag! Needless to say, the dryer was not installed that day. Jeff the salesman charged us, over $169.00 for the kit AND a power cord which was not even with the dryer when it arrived.
Jason said he would do a partial refund, but didn't know where to locate a side vent kit. Well, I DID! And I paid for it and it was delivered the next day.
Tuesday was the initial install date, vent kit was ordered on Wed. by me, arrived at our home on Thurs. I called Best Buy to let them know that I found the kit and it is here and we needed this dryer installed right away.
Geek Squad tells me that they can't come out till the following Tuesday. UH NO! We need this done NOW. So, I went to the store, and stood there for OVER an hour at the Geek Squad station and was told that the manager was "trying" to call the installer, Jerrand.
Funny, because I call the installer while standing at their counter, and got him right away and he said no one called him. So this so called manager LIED! Not only that but she NEVER showed her face to me!
Jerrand was so sweet, VERY understanding, AND accommodating. He worked with me and came out on Saturday the 20th to finally have this dryer installed. a week later after initial purchase.
The manager of the Geek Squad shouldn't even be called a manager! Shame on her for not coming out to me and talking to me face to face. Jeff shouldn't be salesman either. Don't order things, charge the customer if you cannot not even get the part. He was told TWICE on what we needed.
I will NEVER EVER buy from here again, and I will make it known to family and friends what terrible staff that works at this Best Buy! Not the installers.............they were great!

We purchased a Television from the St. Petersburg, Fl Best Buy store on Oct 5, 2018. At the time of purchase we made an appt for installation for Oct. 11, 2018 between 12-4. Almost immediately we realized that no-one would be home at the time so rescheduled for installation to be done between 4-8 pm the same day. Yesterday, Oct 10, they called to verify appt for today but not at the agreed upon time. Both my husband and I attempted to contact the store for over 2 hours to no avail. Our call was dropped numerous times--we were on hold for 45 min at a time--every attempt we made was averted by whomever answered our call and then transferred us to someone who transferred us to another person who transferred us to another person who transferred us AGAIN--all to no avail! It was the most frustrating experience we've ever experienced from a store where we purchased merchandise. I finally spoke to someone hours later via your Chat line on line. The woman, Krisia, was extremely helpful and apologetic and gave me various numbers to call. I finally got an agent by the name of Marlow who seemed to know what to do. She apologized that our appt for this afternoon was no longer available but assured me that Sat. the 13th was available between 12-4pm. Fine. I accepted that appt. Now today I get 4 messages from Best Buy telling me 1.) we missed our 12-4 appt for today. 2.) the installer was at our house and wondered if he could come to install (no one was home) 3.) A call confirming our appt for the 13th AND 4) a call to cancel our appt for the 13th and moving it to the 18th or whatever the date was. By that time I was so frustrated, I just want to return the TV and call it quits with Best Buy. The frightening thing is I have a contract with the Geek Squad for a new computer I bought. I can only imagine how difficult its going to be if ever I need service. What gives with your company? And what do I have to do to get this TV installed on the 13th?

my daughters birthday is coming in 2 weeks, she would like a laptop..in the last week I have visited 3 different best buys in my area and despite standing around in the computer area for a duration of 8-12 at each location, I have been unable to get anyone to sell me a laptop mostly because the associates are usually standing around in groups talking with one another...
today I actually had an associate walk past me doing everything she could not to make eye contact and I stopped her asking if she could help me, she said the laptops weren't her department and carried on without even contacting someone to help me.

I wish I would have not been as frustrated over the last couple visits of seeing everyone standing around and not helping someone looking to spend money that I should have taken pictures of the groups of workers...

its funny that everyone knows Canadian Tire has very few workers and the ones they do have are not good at customer service what so ever (at every CT) and the joke on face book now is Best Buy is quickly becoming the new champ as the difference is, best buy employs many associates and none of them are helpful.

the 3 locations I have visited are Waterloo, Kitchener and Cambridge Ontario...I went from location to location because I like the options I have to purchase, I just wish I had the key to the cabinet to get the items id like to purchase cause there's no associates that are interested in improving the companies bottom line.

We had a fridge delivered today it is sitting in the middle of our garage not connected the old one is to be taken away it sits in our kitchen. My husband Sat on phone 40 min. Before anyone spoke. They were no help. Told us to reschedule nothing else could be done. Our car sits outside so a fridge can sit there. We have no cold food. We need someone to fix
This. 6517690420 help

I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt......... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have........ CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours

really in 20 mins i have been hung up on 10 times, and then when i finally got someone they disconnected my. just trying to see if my computer is ready to pu. SO FRUSTRATING!

Been on hold for another 10 mins to have my phone number that i gave them show me not being there. what the hell?!!!

never again

Why is it that ever time I pickup a product that I bought online I run into horrible customer service. This is the second time within 3 months that I’ve been stopped by the greeter and questioned about why I don’t have a receipt upon trying to leave the store. Maybe if the cashier would’ve given me a receipt we wouldn’t be have this discussion. It’s is embarrassing, rude, and completely the companys fault for failure to properly train its employees. This is why people shop online, and avoid your brick and mortar stores!

Best Buy 7/31/20

I just had my 5th appointment to install a dishwasher I purchased 7/3/2018… CANCELLED.

Three times Best Buy canceled and twice, the third-party company “Install” cancelled. I find it interesting that when I call Best Buy they blame the third party “Install” and when I speak to the third party Install, they blame Best Buy. And that leaves the customer, me, who pays for the product and services at the mercy of ineptitude and incompetence.

You would think a company grossing 40 billion plus a year would work day and night for customer satisfaction. If Best Buy is beginning a slow titanic sinking (6% closings since 2013) I would strongly recommend that you take seriously the little people who purchase products and services allowing corporate executives like president Mr. Joly and others to have yearly compensation packages reaching into the millions

My adjusted gross income for 2017 was $30 K. To purchase a dishwasher from Best Buy necessitated saving almost $800. That took some time to do so.

My business is customer based which requires me to travel. For a month, I’ve been unable to travel to customers on various days because I needed to be home to receive my dishwasher. Five times I have rearranged my schedule to accommodate Best Buy. Five time appointments have been cancelled. Five times I have told customers to wait…I’m coming.

You ask, why can’t your wife receive them? She is unable due to having Stage 4 breast and liver cancer.

At this time, my 6th appointment has been set up for 8/6/2018. What are the odds that it will get installed…poor at best!!!

The Best Buy Compensation Team has determined that the installation fee of $135 should be refunded. At this point, I would ask you to keep your $135. I’m insulted.

At first, Best Buy Compensation Team wanted to send me a check for $75 for any inconvenience. That was an asinine gesture to keep the customer satisfied. I did then suggest that if Best Buy refunded me the installation fee of $135 plus the $15 haul away fee…I would be satisfied and continue to shop Best Buy. The manager said he would have to speak to the GM. Now get this…I was told that all they could do was refund the installation fee of $135 and NOT the $15 haul away fee. I asked why. I was told that the $135 installation fee AND the $15 haul away fee did not warrant the inconvenience or the purchase price. (There’s another $40 fee for the installation kit in the cost but in wanting to be fair and not greedy, I just asked for just the $15 Haul away fee and not the kit.)

Way to go Best Buy…way to fight for your $15. You won $15 and lost a customer. (By the way, I just bought a home in Feb and I’m needing a new stove/washer and dryer. I wonder where I’m going to purchase them?). No wonder Best Buy stores are closing.

FAVOR: PLEASE DO NOT REFUND ME ANY MONEY.

By the way…Our little town of Wilmington Oh (12,000 population) has no Best Buy. We have a Lowes, but no Best Buy. I travelled 30 miles (Dayton) to purchase my dishwasher from Best Buy. To say the least, my experience has been a total train wreck with no empathy from management…only blame shifting and pocketing $15.

Well, that’s my story. I’m disappointed to say the least. Best Buy has made my life even more difficult.

Be well,

Jim Riggle

Went to best buy in Braintree to return a product 7-16-2018
Walked in store went to customer service
a young lady ( your employee ) was leaning on wall
I said oh good morning didn't see u there
can I return this product she didn't even say hi or even look at me continued with my return still hasn't even said 1 word 2 me
finished my refund and handed me my copy..
I said have a great day still nothing that is horrible customer service maybe she needs new training

Samsung refrig is not cooling. 2 years old with a 5 year warranty. Geek squad contacted first thing Sat AM 7/15/18. Said they would assist and call back that day. No call back! Called Sunsay7/16. Told us to call back Monday!! Food in ice chests. Still no appointment scheduled. Poor service!!!

On June 21, 2018, I went to your Farmington Hills store to purchase a PIXMA922 printer. I attempted to use your Price Match Guarantee from an online store but was told it had to be a brick and mortar store. I went back the next day to price match with a local store, Micro Center in Mt. Clements and was told they couldn't offer the price match because it wasn't the same printer which was $40 less than your list price. I drove to Micro Center and bought the exact printer that was in your store. Model numbers were the same. Your store refused to offer the price match because of the price difference so if that's the case, don't advertise the PRICE MATCH GUARANTEE if you're not going to honor it. Shameful and misleading advertisement. By the way, this is my second attempt to submit this complaint with no feedback. The manager at the store was Shelly.

today 06-2-2018 I went shopping to my local Best buy once I got to he cash register I tried to use my reward certificate # 3634778406
my MEMBER ID -5015994 I was told that my certificate has expired I felt like a children at that moment humiliated that reward any points reward shuldn.t have to have an expiration, this is just a game from best buy to keep the customer more often for nfo call me 518 420 4614 my email
boffan624@charter.net

I purchase a Sony sound bar and sub woofer in July 2017. It recently quit working (9 months old) and I returned it to Best Buy for some assistance. All they could say was did you purchase the protection plan and we stated we did not. They said it would have to be returned to Sony. They acted like we shouldn't expect electronics to last, especially if we didn't buy their expensive protection plan. We went to Walmart and bought a new one for half the price and a $18.00, 3 year protection plan. I will NEVER purchase from Best Buy again.

I am going to send BestBuy a letter this week. I purchased a dell laptop on April 28, 2017 for 1069.99, but it never worked properly. it became slower and slower after the 15 day time frame that I could return it. I was told that I had to bring the laptop back to BestBuy three times before they would take it back. Even-though, it was not working. Now I a stuck with a store credit. I just want my money back. I am being forced to purchase items that I don't need and or want.

I went to the Best Buy on Saturday (4/14/2018) in Santa Fe NM, I had a really, really bad experience with the sale person. I was going to buy a IPhone 8 plus when they were on sale. the sale ended on Sunday the 15th. I didn't get the name of the sale person it was in the evening around 8 o' clock. I had to ask for a supervisor, she didn't want to listen to my complaint. I walked out with no cell phone that was on sale. Every time I go to the store all you see is the employee's in a group talking and when you try to ask a question it seems like you're bothering them. that's what happen on Saturday. So frustrating!!!!!!

Sent on 4/17/18

I purchase hundreds of dollars from best buy yearly, which you could see based on my email address, and my last purchase was a gas grill. the web site where I do all my shopping shows clearly the grill comes with no assembly so that is why I choose this item and it came unassembled. after over 45 minutes of my time and 6 transfers to people who had no answer except to transfer me over and over I still was not able to get someone to rectify my problem. I am very disappointed and will look elsewhere for future purchases Thank you Terry Humes

I purchased and Best Buy installed an over the range microwave on Dec. 5, 2017. It stopped working in about a month. Ordered a return and new purchase. Order #1118012795239. First delivery and installation scheduled for 1/20/18 was not routed correctly. Next scheduled date was 1/29/18.
I was told the item was back ordered. Next scheduled date 2/3/18 product was delivered and left in the middle of my kitchen. I was told installers would be here between 12:00 p.m. and 4:p.m. They never showed up. On 2/4/2018 I was told on the phone I would be scheduled for 2/12/2018. I received a recorded call on 2/10/2018 that my installation was scheduled for 2/12/2018. Didn't happen. I was just told (2/13/2018) by the 2nd person I talked to today after being on the phone for about 45 minutes I was being transferred to online services and to tell them I needed 3rd party installation and then I was disconnected! I'm extremely exasperated with calling the same phone number and talking and mostly holding and waiting to countless people with no results.. It would be nice to have a case manager at this point. I'm very tired and fed up!

I purchased a Galaxy S3 tablet for my wife for Christmas. It was wonderful for two and a half days until it locked up. Rather than address the issue the store (Clearwater) exchanged the tablet. Tablet two did exactly the same thing after two days. Another exchange for a tablet that never came on convinced my wife to exchange it for an I Pad Pro. It came on but locked up also. The store recommended contacting Apple.

Apple set a contact date for two weeks later, 31 Jan, but fail to call or email the promised correction information. Due to our teaching and preaching duties it was 5 Feb. before she was able to get into the store again. Your store refused to accept return of exchange for the tablet and keyboard and set her to the Apple store in Tampa (10 Feb.). They felt no obligation to service a product sold by you. An agent from Apple called today and said he was unable to help and the stores should resolve the problem.

My wife refuses to return to your store after the rudeness of the female tech working there last Monday. Can you resolve our problem with a on-site.working tablet and useless keyboard?

J. R. Warfel

I purchased a Netgear 1900 Router in your Heath, Ohio store on January 18, 2018. After two + weeks of trying to get my internet to work properly, we came to the decision to change Internet Providers to Hues Net, who advised that the Netgear router was not compatible with their equipment and to take the Netgear router back to Best Buy.

On February 7, the router was returned to the Heath store and I was advised that I could not receive a refund or credit on my debit card as I had waited too long to return the merchandise. I was given a "store credit," instead.

While the young man who waited on me when I bought the router was very polite and helpful, eventually, I could not use the router and now I am out $166+. The only time I have shopped at Best Buy was to purchase the router and you can rest assured, I will NEVER shop there again due to your return policies. I will also be sure to let anyone I know who is considering purchasing anything from your store, that they will not get their money returned if for some reason, they wait more than 15 days!

This is my tracking number:1874500857
Tracking website:www.fedexcour.com
But my product is not coming towards to india.it is still in Iceland from 2 February.
Please help me.

I tried to reach customer service at the Best Buy #428 1 Crossgate mail from 8:30Pm to 8:57pm with no luck. I call the # 518-452-6881 there was never any message where you could talk to customer service person same message kept repeating! Today I purchased Pinnacle Studio 21 Ultimate from the store I informed the cashier the account was mine not my granddaughter who's name appears. I purchased her a notebook a few years ago I need my name on this account not Kendra.
I will be returning the purchase as soon as the store opens tomorrow for them to get it right!!!

In August I purchased 2 iPhone 7 pluses.I was told by your sales person that if I upgraded my phones I could buy one and get the second free as long as I purchased or had directv which I do.After waiting 4 billing periods I called AT&T and they told me I also had to purchase another line which I wasn`t informed of. I went back to the West Simsbury CT store in which they said they were sorry which doesn`t help me out.The only thing I ask for is some kind of compensation for this issue maybe a gift card or account credit. Thanks John Reid

Went to the Best Buy, Route 202, Concorde Mall, Wilmington, Delaware
1) to purchase a purchase a S8 Samsung and S8+ Samsung phone
2) Arrived 7:30, departed 10pm, an hour after closing
3) neither phone sync, with less than 20 per cent of the data moved from the old phones to the new phones
4) miss lead by blue hair sales lady, quoted $40 dollar for screen protector, with out failed it rung up $50.00. Then apologized and promised to match Walmart pricing for the same product. Walmart cost $30.00 - Then at 9:35 rung it up at $50.
5) flip Otter case for S8+ doesn't work. It is a FLIP case that doesn't close or lock shut.
6) broke my old phone, just killed it the battery and charging system. Old phone is now dead.
A. I am taking the phone to Sprint and hopefully they can revive the phone
B. hopefully Sprint can sync the phone and save my old data
C. OLD phone was in Defender case, which is now completely destroyed. How does a sales person go about destroying a customers old phone and case.

At this point I am willing to pay Sprint to fix the phones. But I am so angry with the service and out come But I am seriously leaning on returning the phones, chargers and otter box cases. Based off the poor service I can really spend $1000 somewhere else.