Contact Best Buy Corporate

My tv went out and it’s under warranty. It’s been a week they had someone come out to take pictures. After that I have not head on them. I call everyday three times a day on hold for hours. With no resolution everyone says the same thing if and when I get someone. I will escalate this up for you and someone should call you. And yet not one person has. I went into Best Buy and talk to an assistant manager on 7-17-20 and she assured me again she would take care of it and give me a call today with some sort of update. Still no update from Stacey Gallatin. This is really sad I have never experienced such poor service from Best Buy nor in my life. This is beyond disgusting and disrespectful and cruel. I just want my tv replaced.

I cancelled my order and it was supposedly shipped to my home while I was away anyway. I was not given a refund and I do not have the merchandise because it was not there when I arrived home four days later. This shouldnt be my problem because I have recorded phone calls confirming that the order was cancelled three days before it supposedly arrived. I also have recorded calls everyday after my first attempt at cancelling the order confirming that nothing would arrive and my refund was being issued. If something did arrive and is now missing its not my fault, its best buys. I am tired of calling every single day trying to get my refund for something I never received. I did everything in my power to make sure the merchandise did not arrive at my home because I knew I would not be home. 

ON 21/21/2019 I PURCHASED AN AT&T 4 HAND BASE PHONE SET. ON @/29/2020 THE HOUSE THAT I WAS RENTING CAUGHT ON FIRE AND DESTROYED THE MAIN BASE AND 1 PHONE WITH BASE. SOMETIME DURING THE FOLLOWING WEEK MY HUSBAND WENT TO THE STORE TO EXPLAIN WHAT HAPPENED. HE WAS TOLD BY THE CUSTOMER SERVICE MEMBER TO FIND WHAT HE COULD AND WE WOULD BE ABLE TO GET ANOTHER PHONE SET UNDER THE EXTENDED WARRANTY THAT WE GOT WITH THE PHONE. AT AROUND 1740 ME & MY HUSBAND TOOK WHAT WE FOUND BACK TO THE STORE. WE WHERE TOLD BY A SERVICE MEMBER THAT WITHOUT ALL THE PIECES THE STORE WASN'T GOING TO HONOR THE WARRANTY. MY HUSBAND THEN EXPLAINED THAT THE MISSING PIECES WHERE BURNED UP IN THE FIRE AND COULDN'T BE FOUND. THE MANAGER NEVER CAME OUT TO HELP WITH THIS MATTER. THIS MADE MY HUSBAND VERY ANGRY & FRUSTRATED WITH THIS SITUATION. WE THAN LEFT THE STORE AND MY HUSBAND PUT THE PIECES ON THE DESK VERY ANGRILY. WE FEEL WHAT IS THE SINCE IN GETTING A EXTENDED WARRANTY ON ITEMS IF THERE IS NO COMPROMISE IN A SPECIAL SITUATION LIKE THIS. THIS WAS SOMETHING THAT IS BEYOND ANY HUMAN CONTROL. WE WOULD LIKE A COMPLETE REFUND OF $112.07 OR THE PHONE SET. Thank You for your time with this matter.

On 03-11-2020, my mother who is 87 years old call from New York telling me that her refrigerator just broke down, so I immediately when to the Best Buy in Melbourne, Florida and purchase her a new one. They told me the earliest they could deliver was 11-13-2020, I was a little disappointed because my mother needed the refrigerator the same day. I explain to her that they would deliver it on 11-13-2020, from 1300-1800. She finally said ok. Well she waited all day Friday for the delivery. but the delivery never came. Making a long story short, the delivery persons when to the wrong address, secondly they did not call my mother who was waiting for 5 hours to confirm the address. They took the refrigerator back to the store. I was on the phone with customer service for hour trying to correct this situation. Basically I was given the run around, spoke to 4 different customer service person, each one just give me the run around. They also told me that they would call me back to reschedule, which they never did. The last person I spoke to, told the earliest the could deliver was 03-17-2020. Why should my mother have to wait 4 more days without a refrigerator. There have to be a better system, Best Buy totally mess this order up, they should correct there mistake. All I was asking for , is for them to deliver it on 03-14-2020, I'm not asking for too much.

I called Best Buy 20 minutes before closing time because I had a question about installing my dash cam and no one answered.

I have spent thousands of dollars at your Onalaska store. I tried to come to your store to give you my business locally and was shot down for a price match because Target's sale of a Fitbit Charge 3 was out of stock. I just purchased 2 fitbits last week from your store. This is the first I have learned of your out of stock policy. I left your store, bought a $2000 refrigerator elsewhere and ordered the fitbit online. It is no wonder the box stores are going out of business when such foolish policies are in place. You lost me as a customer who wanted to support you as a local business. I guess I will just order it online next time.

I bought a hdmi cable cord a year ago. Per construction it took longer than I thought. After purchase of 5 TV's and Computer, we were good for a good customer. Best buy states they have a 14 day return policy. Its never been out of the box, I have proof bought and would not give me store credit. It would be different if box open or didn't carry the item anymore. I believe in store policies but we have bought many items from that store.
Please reconsider giving us credit.

We purchased a washer and dryer 5/27/2019 and a protection plan and didn't receive a copy of the plan until the first of July, after reading the plan it only showed that the parts to repair the transmission or drive motor parts will be covered. no one could show me where the washer and dryer was covered.( PLEASE CAN YOU HELP ME)

Hello, yesterday at approximately 8:20 p.m. I entered my local Best Buy store located at, 2901 S Dogwood, El Centro Ca. 92243. I entered the store interested in a (Samsung Harmon Kardon 5.1.2 Sound bar "Model HW-Q80R/ZA" system with 8' wireless subwoofer), that I had seen was in stock for Open-boxed priced at $549.99. I didn't see the item on the floor so I asked one of the associates if they still had the item in their inventory, he checked on the computer and notified me that the item was in stock at the store that it might be located in the customer service area. He stated he would be back with the item, I patiently waited for approximately 30 minutes when a Best Buy supervisor named Alex approached me to let me know that he still had his associate looking for the item, He stated to me "Regardless if we can't locate the item your looking for, I'll still respect the selling price on the sound bar. With the same sound bar we have on our floor for you." He then said to give him some time to help his associate locate the item. Approximately another 45 minutes passed before both employees returned to me to inform that the item had been sold earlier that day that the system just had not updated to having the item out of inventory. So I asked Alex are you still going to keep your word about respecting the selling price on the same sound bar system like you stated earlier and he stated he would not help me with my inquiry. Due to time restraints I had to leave the store to go to work. However I returned the next business day to go speak to the store manager Jordan about the previous night. I told him what had happened the night prior. He then informed the item I was looking for was not sold that it was sent back for tech support. So I’m not sure which of your employees were telling me the truth about the item (Was the item sold? or was the item sent back for tech support?) and I asked him what he could do to help me, he stated “I wasn’t there so I don’t know what Alex told you so I can’t help you either” It astonished me that neither one of your employees were willing to assist me in my dilemma. I have been regular customer for electronic tech at Best Buy for the past 15 years and I can’t seem to understand why neither one of the employees were willing to help me out with a solution to my problem. I feel like this is horrible customer service and unacceptable they made no attempt to try to accommodate me with my predicament.

On Sunday July 14, 2019 I went to bring my I phone 6s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. 2 Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at 73%. They told us to wait to see if they could fix it. We were there a total of 6 hours. We were told they were on line with apple support. They were going to get us a new phone within 24 to 48 hours. It has been over 3 days and am now being told they don’t know when the phone is arriving. Best Buy Keeps saying that there’s nothing they can do they cannot give us a loaner phone or tell us when our phone will arrive. At this point we are without a phone they will not refund any of our money and we need a resolution thank you.

Hi,
My name is Rahim Merani , I am customer of best buy since 2012 , week ago first time in my life I came across with very annoying situation with best buy. on July 12th 2019 I have returned defective Samsung TV 43” with in return policy period (which was purchased on June 28th 2019) , but return was not accepted by store Manager and told me it is impact damage but believe me it doesn't have any physical impact damage at that time screen showing 3 colored lines on extreme left corner of the screen and tv was in Watch able condition, other than that everything was fine. After discussion with manager it was decided that he will gimme the estimate for repair and I left tv over there, after 2 days I again went to know the status of repair but manager was not available , I thought that lets try another option with Samsung manufacturer so I told the associate I would like to pick up the Tv before picking it up I told the associate to check it in front of me, when He turned it on I found it in terrible and unacceptable condition , screen is full of colored linings and it is not in watchable condition.
Sir, I belong to low income family and I bought this Tv on 6 months financing and it was purchase for kids with great emotions just 15 days a go, now tell me How I will get another Tv for them. It was slightly damage and in use able condition for my kids can use it but now situation is opposite.
It is humble request to you that $357.37 is nothing for best buy but a lot for me , Please help me out and find the suitable solution for it

My Details are……
My Best Buy Member ID 3504385901
Best Buy #213 8210 S GESSNER DR HOUSTON, TX 77036 Val:000008-362238-615207-190415-623796-53044 0213 060 3471 06/28/19 19:31
6323703 UN43RU7100F 329.99 SAMSUNG UN43RU7100FXZA 2160P 429.99 Was Price 100.00- Sale Discount Sales Tax 27.23
BBY CARD Approval 028780 6-Month Financing
Name : Rahim Merani
Sir your help will be highly appreciated, I have tried to talk many best buy members but no one is helping me out , you are the last hope and I hope that you will definitely help me out.
Your help will be highly appreciated

I ordered a Dell all-in-one computer from the Best Buy store on LBJ & Midway in Dallas, Texas on July 9, 2019. I also set up Geek Squad to come to my house when the computer arrived to transfer data from my old computer to the new one. I charged almost $1,000.00 to my credit card. My computer was due to arrive at the Best Buy store on July 18, 2019. I called the store today to check on the order. I was told the order was cancelled. It took me several hours to talk to a "live" person. Nobody from the store bothered to call and tell me that the order was cancelled. I AM APPALLED AT THE LACK OF CUSTOMER SERVICE. I have shopped at Best Buy for many years. This was a horrible experience for me and I will be shopping elsewhere in the future.

I would rate my experience "0"!

Bought a laptop and said would take 1 week to transfer data. Would not make any concessions. I paid 214$ for the service and I transferred data myself in 1 day. Called to complain manager calls back. Went to store got my money back and manager not helpful. You are NOT a customer friendly company. Who can be without computer for 1 week. Managers make decisions to improve things for the customer. I would not buy from Best Buy again. I have family member with 20 million followers on internet....
I’m sure I won’t hear from you either

The worst customer service I have ever dealt with and that is bad! Trying to talk to someone to complain is a joke! They keep transferring you around and no one helps. If you question them, they hang up on you and if you message them they ignore you. I would NEVER recommend Best Buy to anyone. I would never put them thru what I went thru. From what I can tell, you can get a job there by saying whatever you want to the customers even if its not true, then transfer the call. So sad that a place like Best Buy hires incompetent workers

I bought a new Dell computer in your Grapevine, Tx. store a few months ago. It is not working properly now and I have taken the computer back to the store only to have them tell me that they can't do anything with it and to try taking somewhere else. After I left the store, I called back to talk to a manager who was not available to come to the phone but would call me back. I have not heard from anyone so I assume that they have either forgotten or just don't give a damn. I had a similar issue with the Geek people not listening or paying any attention to my requests about what to transfer from my old computer to the new computer. I tried to warn them not to transfer everything else we might transfer a virus from the old computer to the new computer. They transferred everything and told me that it would be ok, they had ways to make sure my new computer was protected. I told them that I wasn't comfortable with what they had done and I feared that the computer might start malfunctioning at some point in the future and it has done exactly that. I believe that this computer is corrupt from the original transfer and I don't want this computer any longer. If I can't get you guys to make this right, I'll never spend another penny in your stores again and I'll try to persuade others to avoid you as well.

David

Following is a note I submitted to Best Buy on their forum. The Outcome was not favorable.

Hello Mariah,

I went into my Best Buy location today at Concord, NH and I was to say the least largely unimpressed with the attitude of the associate who said he'd assist me with my concerns over my cell phone. I don't have the associates name at this time although I'm sure with minimal investigation he could be identified as he logged into my account from a POS location.

I purchase my phone in November 2017 and in the Fall, October 2018, I broke the screen. I paid for the $200 deductible and was sent a phone that immediately malfunctioned and if memory serves I was ultimately sent two more phones that immediately malfunctioned, so if memory serves It was the fourth phone that apparently was satisfactory but by this time I had little faith in the potection plan I had purchased.

Over the last month my current replacement phone has started to malfunction, the ear speaker for phone calls is largely unusable due to reduced volume I chose not to file a claim because of the experience of my previous claim. Currently over the last week my phone's screen has begun to malfunction with the "Green Screen" effect. I've been researching my options and I'm looking at other phone choices though not particularly excited about buying another phone after shelling out a two hundred deductible as well as the original cost of my phone purchase and protection plan.

I don't remember exactly what the original cost of the plan was, maybe $200 so now with already having paid a deductible of $200 I find myself having to pay another $200 deductible for a replacement phone that hasn't lasted a year? I find it a bitter pill due to the fact that there is an apparent lack of quality in the replacement phones. It's one thing to pay a deductible but when my first experience with the replacement phones was so far below any Best Buy standard I would normally expect it's not something I want to repeat. I don't feel Best Buy lives up to the spirit of the plan when replacement phones are of sub par quality. I know all about the 30 day return for replacements now, but was not informed at the original time of purchase. I see a "no lemon" clause in the contract but that is only good for 90 days if I'm reading it properly. Ultimately Best Buy doesn't have much confidence in the quality of their replacement phones if they only offer a 30 day warranty. Why should I be any more confident?

Aside from my lack of faith and trust in this protection plan that reflects poorly on Best Buy as a consumer oriented store I was completely dissatisfied with the attitude displayed by the store associate. He implied that the cause of my "green screen" was my fault when he said that I had "too much garbage on my phone." I asked him to clarify his statement and his reply was that I had too many apps on my phone. I have 122 apps on my phone I don't have a count of the originally installed apps and which were installed by me but his comment and demeanor were flippant and insulting. Had he wanted to inform me that too many apps could exacerbate the issue I might have thanked him for his advice. I don't recall anyone at Best Buy going out of their way to tell me there might be a limit to how many apps my phone can handle before my screen fails. He also stated that I should consider it a benefit to have received the three or four replacements phones I received when trying to have my phone replaced the first time around when I submitted a claim after having damaged my screen. It is by no means a benefit when the phones that are being sent are defective. I spent a week transferring data from one phone to the next and then having to repackage and ship. Granted a relatively easy task but having to do it three or four times is largely inconvenient.

I told him I didn't particularly care for his attitude after which he told me that he didn't appreciate my feedback and that I should leave the store if I was going to continue to point out to him my dissatisfaction with him and my entire Best Buy experience regarding my phone and GSPP experience. I have spent a considerable amount of money over the last couple of years with Best Buy and have been largely impressed with service, quality and over all experience but any experience regarding my phone right from the initial purchase has been a bitter pill that I have largely chosen to ignore. I wonder just how important it is to Best Buy that I continue to remain a customer?

Best Regards,

Randy Potter

I have sent an email July 5th, July 8th, 10th and today with no response!! It is a little upsetting when you spend a $1000 and you get bad customer services and unsatisfactory products.

I bought a tv about four years ago, it died, I scheduled an appointment for july 11th, to see if it can be fixed or? this am 7-11-19 i received a call from the 3rd party repair people best buy uses, oh gee, sorry, we can't make it, we only have 1 tech, we've only had 1 tech this week,, so they knew that they were not going to make this appt, all week!!!!. but they didn't call until the day of the appt to tell me the customer. now they want to reschedule me for 1 more week? what makes me think this same ol crap won't happen on july 18th? it will be the same old crap. I read that best buy won't be doing business much longer than this year, due to low sales , higher prices, lack of customer service etc. if they give me a new tv, I wonder who i can get to fix it in 3-4 years. I have now talked to 7 people regarding this sh*tty service, nobody I have spoken to has even botherd to give a sh*t yet, 2 of them said hey this happens a lot, 2 more it seemed, that I woke them up, 1 put me on terminal hold for 22 minutes. I ask to speak to a manager, I guess managers don't work at best buy during the open hours. this type of ploy I expect from low life type companys, best buy is now a very low life company, I will not be buying from a dysfunctional, secretive "I don't give a sh*t about you company". best buy is dead, it's management team must be spending their days at the coffee shops, looking for new jobs...be warned, losers in the stores, it's called management.

on 3/14/19 I (member id 4644138884) purchased a LG 70" 4K television. The selling point being that i would be given $ 105 in store credit for my next purchase. I visited the store soon after to purchase a dishwasher at which time i was told the 'in store credit' could not be applied to this. So i went to Manard's and purchased the same dishwasher for a comparable price. I have since returned to Manard's to purchase a front loading washing machine, which was in stock (another positive), and got an 11% in store credit which is applicable to ANY PURCHACE at any Manard's store.
I would not have purchased the original television from Best Buy Had it no been for he supposed 'In Store Credit' i was suppose to receive since it was not priced any lower than any other store selling comparable televisions.
The staff of the store were quite helpful and professional so there is no complaint there but I find that the misleading practice of so called 'in store credit' has caused me to make my major appliance purchases elsewhere as well as to not recommend Best Buy as a sole source for others to purchase their major appliances

Todd Lawrie - Less Than Happy Camper

Drop off my Laptop on Monday the 24th of June and pick it back up on the 28th of June, I got it home and tried to use it and nothing, it would not connect to internet. The 29th June, I took it back to best buy and they told me to come back in 2 hours. I ask to speak to the Manager and he told me to come in 2 hours and I said that he could have check it in, and he said No. For me to come back in 2 hours. I run a business too, and I never tell my costumers that.

For me, Best Buy's In Home Consultation for home theater set up, was the biggest reason I chose to purchase two new TV's from them and have the Geek Squad install them. The In Home Consultation took place on Saturday, 6/22/19, with Kelly Colo. The consultant arrived on time, but took no notes as we talked about what I wanted in two different rooms, and what her recommendations were. In fact, she was in and out in 15 minutes maximum time. We discussed the haul away needed for the 65" rear-projection TV sitting in the entrance way, which she volunteered to make arrangements for. She handed me her card to let me know she was off work Sunday and Monday, but said to feel free to call her anyway with questions or to make arrangements for the install. She stated that she would put together the itemized list of what was needed and email to me later that day, and she was booking for the end of the coming week. I called her the following Wednesday, as nothing received yet. She did not remember me until I mentioned the haul-away of the big TV, and said she would send me something that day. (My question to her was how will you remember what we talked about when you didn't take any notes and you didn't remember me?) Today is Friday, June 28. Still nothing from her,.... Terrible service! Obviously the rep is either too busy, not interested, or both. I would not recommend Best Buy's In Home Consultation, at least not the rep. Don't tell your customer something that you cannot fulfill. This has been a huge disappointment.

We've had a contract with you for almost three years and our complaint is not with your Geek people, they are very nice when we call them for help. We have major issue with your reps at your store in Hiram, Ga. We've been in that store lots of times and you have ALL these people standing around and no one seems to care to help us.We took one of our computers in on June 25th for service ,about 12:00 and no one was in line at the Geek desk, finally LEON came over and asked if we had an appointment, and we said we just wanted to drop our computer off for service, as we have done in the past. He told us they had an appointment scheduled at 12;00 and we would have to make an appointment to drop it off, it was very obvious this guy did not want to be bothered with us. WE protested and then left, didn't look like the 12:00 person showed up! We are not going to renew our contract with you, in a couple of months, and it's for lack of customer service from your store reps. If we are not important to Best Buy, you evidently do not need our money. We've never gotten okay service from your in store people, we liked the idea of the Geek Squad, but your in store people are ALL a real joke. Linda and Wayne Barrett

I’ve been on hold for best buy complaint department for over an hour. I had a fridge delivered to my home yesterday, the person delivering it pointed out a scratch on the bottom left corner when he saw me notice it inside my home. Told us if we wanted, to contact best buy and let them know. After they left, I walked by the passenger side of my car and there a 2 in scratch and a missing chip from that 2 inch section they hit. My neighbor has a camera facing my property and told me she has it on tape. I’m furious that they did this and tried to hide it. I contacted best buy and they got through with me while I was in the middle of writing this message and reached out to Sebgwick Insurance Claims. I’m at the point where I want to post this video on social media accounts and exposure the company, it’s just not right what they did.

I ordered an item on 6/8/19 to be picked up at bolingbrook warehouse. I had to change it to be closer to my new home and it has been a hassle ever since. One item (TV) was set to be picked up in Bloomingdale and it was not ready when the website said it would be now the washer and dryer is the same. I am purchase high priced items and no one can help me get them. I have spoke to multiple people with customer service and no are no help only to continue to tell me to wait 24 hrs but cannot rush it or give me other options. I had someone coming out to install my items today and now i have to wait 24 hrs and there is no guarantee it will be ready tomorrow. It is set to be cancelled tomorrow because of lack of pick up but how am i going to pick up my item when there is this verification. I will never purchase anything from best buy again this has been the worse process i have ever needed to deal with.

Please listen to the recording below. My refrigerator has been broken since the last week of April. It is covered under your Extended Warranty. I am livid at the lack of response, non-information, inactivity and lack of concern that a product you sold an extended warranty on can go unfixed for a month and a half -- with no resolution in sight.

I will send this to the news media next. There is a 97 year old and a 92 year old in my home. George McMartin is a veteran of three wars -- WWII, Korea and Vietnam. His birthday is today. He will make great coverage on the evil big box store which doesn't seem to stand by its warranties. At this point, I can't even call your customer service bad. Your company is evil. I can't even recall the number of times your folks have hung up without doing anything. All the while they tell me I'm unreasonable. Net, you think it is unreasonable to expect you to repair a product covered under an extended warranty? I have spent well over 50 hours trying to resolve this. You even went so far as to tell me that I have to prove ownership through a power of attorney document! I also have that to share with the news media.

As a CX professional, if you add the hours you have had to deal with this. It would have been far more profitable for you to fix the refrigerator. But, you can be assured that I will make certain that BEST BUY does the right thing. Even if it takes 50 more hours of your CSR's time.

Also, I can upload the recording. It is a shame that you can't hear what the news media will receive. It is classic.

Pat McMartin
512 258 8452
512 658 1976

Beware of their Returns Center scam!

I returned a defective incomplete phone they sent me by mail.
I dropped off the “open box”phone at UPS location on May 15, and it was delivered to the warehouse on May 21.

After not having heard anything regarding the status of my return, I started a chat online on May 28. I was told I would get a notification and refund within 24 hours. That did not happen. I contacted bestbuy thru chat again on May 29. The conversation was identical to the one on May 28, with no updates, but with “guarantee” that my refund would be processed within 24 hours.

After having waited another day for the update and refund, I filed a complaint with Better Business Bureau on May 30.

I was shocked to see this response from Best Buy to BBB a week later:

“Our return center reviewed this return and noted we did not receive back the correct item, and it is being sent back to the customer. Best Buy is unable to accept incorrect merchandise for returns and considers the matter closed”

That felt surreal. I rejected that response, saying the item sent back was exactly what I had received, and asking to be told what exactly they claim I sent them. I noted in my rebuttal that whatever they intend to send back would be refused. I think my reasoning is transparent - there are only two possibilities of what they would be sending back - it is either the phone that I returned, or it is something else that is not mine. In both cases, I would refuse the “item”.

My inquiry was ignored. The responder just repeated what she said originally.

I did refuse the package they sent me. I do not know what was in it, and the fact that they flatly refused to communicate and figure out where the disconnect was, is just mind boggling. I know that I followed the return policy and returned correct(!) merchandise within 14 day return window (which had long passed by the time they came up with their response).

I am absolutely stunned and horrified by this experience. My return was either a)lost or b)stolen by Best Buy!
If you do buy from them, and need to return - record what you put in the return!!! They are either totally incompetent, or thieves!

we have been members of best buy for many years, we loved coming there because of the great customer service. The customer service has not changed but recently we are very disappointed and devastated at the chain of events we went through recently! On memorial day we went into the Greece location to get a new refrigerator because ours stopped working. We where working with Kalie I believe that to be her name . I presented the measurements from our present non- working refrigerator. I took us about an hour to work out all the details to get a new fridge for the memorial pricing; so we found the perfect fridge we thought. The delivery date was for June 2nd. It was the wrong size would not fit!! so we are without a fridge again! we decided to return and talk to a manger named Nick, we gave him the same exact measurements as to the other rep and we proceeded to repurchase a fridge he seem to have it all together for us per explaining this should fit/work. (might I add the measurements was a picture from the inside of our non- working one). We had to pay more money than we wanted.
Now it will be going into another week to get our delivery on June 6th. The refrigerator came and it was wrong again it was even worst then the last one that came meaning to big!!!!
So we want our refund back on our card, we also would like to be confiscated for their mistakes we are still without a refrigerator!!! so are going to have to go to the competitors. please contact us at 585-766-0177 or 585-967-5966

Purchased a comupter from Best Buy 2014, already had the Geek Squad service agreement. Computer came with a anti-virus software which, unknown to me, was on a auto-renewal. Finally found out April 2019 and called the Geek Squad. Was told I didn't need the program and they would refund the $53.04. Nothing happens. Three calls later and I'm in a circle of hell. Tried disputing thru my credit card and Best Buy sends them receipts of original purchase.

i purchased a Dell Starlord 15" 17kbl lap top on 06/01/2017 for my son to use at college. I also purchased a 3 year warranty. The hinge on the cover was broken and I brought it in to the Geek Squad at the Best Buy in Mansfield, Massachusetts on April 27, 2019. I was given an estimated completion date of May 14, 2019. As of today I still haven't received my computer back and I have to go to the store to get the status of it.
The computer was sent to the wrong place at first and if I didn't inquire about the status then it would have sat there forever. One of the mangers there said they would expedite the repair but to her that meant to expedite it to the correct repair facility and not to expedite the repair. Now six weeks later I am still waiting and when I went in last week I asked to expedite the repair and she told me she couldn't do that only that she could expedite the shipping back to the store. So now I am told it is waiting for parts (six weeks!) I paid good money for the computer and the warranty and this is not acceptable to me. I have repeatedly asked to get the repair expedited without any luck. I have asked them to replace the computer and they said they could not do that. My son has been in school without this computer for too long. I am very frustrated with the service I have gotten and told the manager I would write this letter tonight. If this is how people get treated it is a poor representation of Best Buy.
If this does not get resolved to my satisfaction I will be escalating this complaint as high up as I can get it and letting people know how Best Buy has treated me through all of this. Please respond to my email address as soon as possible as I will not wait another week to write again.

I buy all my electronics through Best Buy and am a loyal customer with a Best Buy credit card. NO MORE. I Purchased a tv and only opened the box about 7 days later when installer came to hang on wall. When the Verizon Fios guy came to turn on tv the tv was cracked on the inside of the monitor. Best Buy would not allow me to return or exchange tv.(I was within the 2 weeks) I was so mad I left the tv at the Best Buy in nyc.

I called geek squad which I pay an annual fee to help set up a new printer that I bought at Best Buy. The people online couldn't help me fix the problem because they don't speak and/or understand English. Now I have to have some one come out which costs 49.95, what a rip off. If you are considering buying this service the only thing I can say is DON'T!

Bought a iphone6s from best buy may 24,2019 an it quit working in 4 days an best buy says they can't help me took me 3 months to save $260 an I'm out of money an a phone

I took in a 7 year old computer for repair and the Geek Squad said the board was bad and cant load windows . Told me if I want to give them the computer and they will get rid of it for me and said to buy a new one which I did but did not give them the old one . Only to have a friend that works for IBM (should have taken it to him first) but trusted the geek squad look at it and he said they lied at the geek squad and he got it running, He said it needed a Bios change and updates from HP. If it was the board you would not run. I have had it now running again for 2 month already. I feel I should be able to get more than a $20.00 credic for a $600.00 computer that I added a $110.00 ssd drive to and 8 more gigs of ram $50.00 so now its worth $760.00 for NOTHING. I have contacted Best Buy main number and NO one will HELP me. I have shopped at that store for 20 year and spent over $7000 probably and am disappointed to say the least. Please contact me at 440-478-2339. Would GREATLY APPRECIATE IT. I have inclosed a pic. On the left is the new one (1 month and a half old) on the right is the 7 year old one that does not work and cant boot up as they say but LOOK it works !!!! I feel more should be donr . I have all my proof of there work and proof of my new purchase.

FORMAL COMPLAINT - URGENT ATTENTION NEEDED

I am writing this correspondence as I am truly disappointed with a product that I purchasedat Best Buy in April 2018 and therefore it has just passed its warranty period. The product was an HP Pavilion X360 Convertible, Model 11-AD018CA, Product ID 1UG52UA#ABL, Serial # 8CG813321N, Warranty 1y1y0y.

I was told by one of the agents that HP would be the best way to go at time within my budgetary constraints.

Last year we arrived in Canada as new immigrants without jobs and had to ensure our kids settled well in school and that we went out to the job market as soon as possible. So when we found out that our daughter was struggling at school we had to buy a computer to assist her with the transition into the new schooling methods. She had to learn to use a computer and complete all her work on the computer when at home - so the computer was only used at home and under our parental supervision. It was a huge expense of $499.00 that had to be paid by us within the circumstances at the time - and just over 1 year later we were told that the computer is a "write off" as it cannot be switched on and has to be thrown out and replaced. (This has been confirmed by IT specialists). also had to purchase spyware - bit defender at a cost of 489.99.

This is absolutely ludicrous that something like this should happen to basically a brand new laptop. It is clear that you have not fulfilled your promise made with this product and therefore I would urge for Best Buy to show its uncompromising integrity and do the right thing here as the product you provided is not of the highest quality, not a useful and innovative product and therefore was false advertising.

I do not wish to have it replaced as I do not intend to buy a new HP. I just want to have my money refunded for this waste of a laptop that was sold to us. I am able to provide you with the proof of purchase made at Best Buy in April 2018.

Also - in closing I contacted the customer complaint line today just to be put on hold and the line was cut - so my issue was not addressed and disregarded.

Just do the right thing.

We Purchased a Samsung 75" television on 5/4/2019, it was delivered and set-up by the Geek Squad. On the very same evening after the delivery, we were having problems with the sound bar not syncing with the television. I called for another visit from the technician and they returned a few days later and synced it again with our Bose sound bar(which was purchased at Best Buy on 9/30/2018 for $549.99) /spectrum remote control. and the very next day, the problem started up again. The Bose sound bar not working and syncing with the tv sound again. I called the Geek Squad once again, very frustrated with the situation, a different technician came out and spent some time here and told us we have a defective sound bar or that possibly may have been broken during installation due to a blinking light that kept flashing on the bar, in which he said, should not be happening.
He said we should call the store manager or supervisor and tell them exactly what he told us and they would be more than happy to swap out our bar for another one at no charge and he would come back and hook it up for us. I took his advice and I called the store, spoke with an associate and waited over 2 hours for a phone call, and got none, so I went down to the store with my sister-in-law. Store manager was off and I spoke with a supervisor named Gammen, who told me he can't do nothing for me and to call Bose since it is still under the 1 year manufacturers warranty. That was all he could do, not even offering up how I should go about it. He showed no concern or care for his customer's and as a sales person myself, I felt he was not a good representative for his cold and rude attitude. At that point I told him he could cancel our television purchase and come and pick it up, and we would go some where else such as Costco which is right up the road from where we live and purchase a 75" tv. I have been doing business with Best Buy for many of my major purchases and have never come across someone so unwilling to help and satisfy a Best Buy customer who has patronized your store for many years. It seems he does not care about your customers satisfaction and said " You can go to Sam's Club or Costco it's your choice", Such a rude representative. Our television is scheduled for pick-up next Friday on 5/31. You have lost a rather large sale, but I guess Gammen could care less.

They called while on their way to let me know they were 20 minutes out. I tried to ask a question and they hung up on me. When they got here I went to the door and hollered to wait so I could put my dog out. They continued pounding on the door and ringing the doorbell while I tried to get my dog out. My washer sits on top of a drawer held on with two screws. They said we don't do anything with those. I said give me a freaking wrench and I'll unscrew it!. He said alright, walked out and drove away!
Worst most rude customer service I've ever experienced with Best Buy. Laziness in the extreme! Will never buy another thing from them.

X-customer
Kimber Glidewell

On Monday 5/20/19 I went to the Best Buy Store on Muldoon rd. here in Anchorage AK. We were looking for a new TV Stand so we went back to were they were we found one that we liked but there was none on the floor that we could just pickup and go to the Cash Register. So we was waiting for the person that was back in that Area to help us but he was helping another Customer we stood around for approx. a half hour waiting on him to get done with the Costumer he was helping when I saw another employee walk by I asked him if we could get some help and he said he would call someone back to help We waited another half hour and STILL NO HELP and that one Employee was still talking with that other Customer (It don't take an hour to sell a TV)

So we Left

This is Terrible Customer Service and it waited my whole evening

I went to Best Buys to buy a car radio and have it installed. They sent me back to the car installing shop in the back. It was locked. They said they would send back the installer. I waited for a while. I went back up and then one of the geek squad went to the side room and the installer came out. He said it would be a week before they could get to me. I asked him if you are so backed up with appointments, then how come nobody is back there installing car radios? If you have a back log of so many people, how come you are not scheduling the appointments in a fashion to get them done. It looks like they don't really like doing their job, because they know nobody is going to wait a week out for installation. I got the runaround all over the store. A lot of people standing around with nothing to do. But please don't ask anyone to do their job. If there were people in the shop installing radios, I would of scheduled an appointment, but if you want to make sales then this is not a good way of encouraging people to buy stuff at Best Buys. BTW....I requested the installer to five different people before I got him, and then when he came out, he wouldn't acknowledge me, while I stood there and waited. It is shitty customer service.

On April 28/2019 I purchased a 55" Class-LED-curved-Q7C series-2160p-smart-4k UHD Samsung TV with HDR for $849.99 from Cambridge Side Galleria Best Buy store in Cambridge Ma on price match basis as offered by a competitor. Three managers, including the sales manager (Kathy) were involved in verifying legitimacy, confirming availability of apparatus and price overriding the orginal peice to match the offer by the competitor. When the sale was approved, I paid and scheduled delivery for Tuesday May 30/2019 between 12 noon and 6 pm EST. I was informed that I will receive a confirmation phone call the day before.
After I spent most of the afternoon waiting for the delivery on May 30th, I called customer service for an update on the delivery status. To my surprise I was told that delivery was rescheduled for May 7/2019 because the item wasn't available. I indicated my preference for an afternoon delivery and email as preferred means of contact to confirm delivery. I stated my unhappiness wasting time waiting for delivery that wasn't coming and that I should have been contacted about the schedule change beforehand but the agent appeared not bothered.
A few hours later, I received a call from customer service and was told that I either should get a refund or wait until the item became available as it isn't at this time. I explained that delivery was just rescheduled and that there was no mention of unavailability. I strongly stated that way this matter is being handled lacked professionalism, doesn't seem right and that I didn't like it. I told her that I would like my TV, not a refund and that she may need to consult with superiors to resolve the matter as per expected standards and to my satisfaction as a customer.
There was no communication from best buy until May 7 noon . At this point I decided to contact the store where I purchased the apparatus. While at the store I also discovered that it was recorded that I refused delivery, which is an absolute fabrication. I talked to William (one of the managers) who made efforts to resolve the issue for me. He finally informed me that a store in Rhode Island has the TV and that he will work on a transfer and contact me to schedule a delivery. I left satisfied but when I didn't hear from him, I called the number he provided only to find that he was still working on it and that he will get back to me as soon as he is done.Later in the afternoon , I received a call from him but I was offered to either cancel or get a replacement for the value I paid. I argued that I could have purchased the TV from the competitor had Best Buy not agreed to the price match and am therefore being unnecessarily disadvantaged. Best Buy's refusal to honor the price match it granted and offering an apparatus that is by far inferior both in quality and features as a replacement isn't only unfair but I'm losing the value in the discounted price offered by the competitor.
Honestly, the entire process by which this issue was handled itself is suspect. I was made to miss out on a very good discount and I feel I'm being denied delivery of an apparatus I legitimately purchased. I;m being unfairly disadvantaged because I am made not to benefit from the discounted value the competitor has offered . A replacement apparatus of inferior quality and features that doesn't take the price before the discount into account isn't a price match and is unacceptable.
I hope someone will take look and resolve this matter for me.

I am planning out of state travel and needed a new laptop which I shopped for yesterday and I thought I found exactly what I wanted. This morning, I planned to go pick up my items at the store and I checked the status and I see it is still in cart and NOW it says my item is sold out! It did not say that yesterday. Right after I placed my order, I had a question about the protection services for it and chatted with geek squad, which I have been with for MANY years now. They could see my order and we got my question cleared up.

Right now, I am extremely frustrated and angry. Did they sell my laptop to someone else? That is SO WRONG! PLEASE HELP!!

Hi i am arnab naskar from india. I want to buy a camera so i got the number from quickr of muhammed.
Please help me i think i got cheated and the person named as muhammed (who claims that he used to work in different outlet of BEST BUY TN)took the money 6K from me and then 5K from me as he said that the price was total 12K and now saying that he want more 15k for the release of the product from Iceland,as it was hold there for vat and tax purpose

Please help me its a request to you and your company. Either please send the parcel or please send the money to me.

Sending you the screenshot of the tracking id as well as the money that i sent to the person named as muhammed for the camera that i want to buy.

Bought a Dell computer about 2016 and bought the service contract the recommended for 3 computers which renewed automatically every year. Have bought computers in for various issues including this Dell which had to be replaced after a motherboard and hard drive complete failure. Brought my desktop laptop in last week because the screen was green and the laptop only worked on AC. Tech told me I could pay for backup and told me about Total Tech support which I planned to sign up for next year. He tested it by plugging it into a monitor and determined it could be a problem with the wiring to the screen. I decided to take it home and back it up myself. When I returned to the store the tech and the EXTREMELY rude Geek Squad manager determined it wasn't worth fixing, couldn't get parts anyway and told me I just had software support. I think rather than automatically renewing with a changed product, a conversation should have taken place. We had no such conversation when the desktop needed to be repkaced. I purchased a phone a few months ago, a chest freezer last summer and consider myself a loyal customer who deserves to have been treated better. You can't get through to anyone on the phone to the store and the 800number seemed to want to help but connected me to a Geek Squad tech, not someone who could respond to a complaint

I purchased a $1500 laptop in August 2018 with the extended replacement warranty, and in December 2018 the laptop was damaged and taken to the Best Buy location in Pensacola, Fl . In January 2019 I received multiple calls (1/17/19, 1/19/19, 1/27/19, 1/28/19) stating the laptop was junked, and we could have a store credit and could come in to get a new laptop or anything in the store. My son who the laptop belonged to did not have any money to purchase the warranty for a new item. On April 23, 2019 my son had enough money to purchase the warranty for the laptop. When we visited the store to use the credit we were told that the laptop was at the service center repaired. ( SO Why have we not received the laptop, and why did we receive calls about scrapping the device.) The Supervisor over Geek Squad says please allow 24-48 hours to figure the issue, and he will call back with the results. On 4/25/19 I received yet another call that stated they District Supervisor could not provide adequate information about the laptop and would require higher ups to tell me what we were doing about the replacement or store credit, etc At this point now I am asked to wait yet another 48 hours for Geek Squad to figure the issue out. My concern is that I received multiple calls in January about the laptop and get a store credit and now we are trying to use the credit and are being told we need to figure out what happened and who is going to approve. If the laptop was repaired why did Best Buy and Geek Squad not return the repaired item and call the customer to pick up. If it has been scrapped and we have a credit why are we getting the run around about using the credit. I would like this resolved as Best Buy does not mind having the $1500 tied up on the credit card and getting payment for the items. Please expedite a resolution to this matter.
Thanks you Shauna Lisenby 813-569-9542

AN OPEN LETTER TO HENRY JOLY AND HIS BOARD OF GOVERNORS
Your entire organization is useless. It's amazing the kind of service four thousand dollars will buy these days. The issue is neither you nor any of your representatives know how to work an LG OLED TV and you have no one in your organization can help. In fact, Meg at HQ couldn't arrange a visit. If it is true that HQ cannot arrange a visit, then you are the most abominably bad corporation I have ever encountered. Believe me, I'll be writing about it a great deal. The great Best Buy is, for all intents and purposes, impotent. It is incapable of achieving anything. It does make one wonder how you spend your time over there. Remember "Nobody Beats the Whiz" The Electronics store chain? They were giants in the field. Now they are gone. Such is your future. Starting tomorrow I will begin a yearlong campaign pointing out Best Buys flaws and incompetence. It will last exactly twelve months. Ask Dell and you'll find I'm true to my word. I estimate they lost hundreds of thousands of dollars. Now we're going to see how much money Best Buy is willing to lose because it's HQ can't arrange a simple visit. I will also be copying your CEO and Chairman of the BOG. I think they have a right to know. Of course, so far my research has shown that both Mr. Joy and his board provide no way of writing them. There's a lot of us that would like to know why they are selling the best TV electronics in the world when they and their staff have absolutely no idea how anything works? That's why if you ask anyone in the organisation a question about a 4K or better still the LG OLED the answer everyone gives is "not my job man". All indications say H. Smith Richardson, or H.P. Photo or Walmart or just about anywhere else would be a good place to start. Best Buy is so ignorant about the LG OLED 65" that additional money doesn't even entice them to cooperate. Working with Best Buy is like watching a Keystone Cop movie, only there's nothing funny about it.

This occurred in Tucker, Georgia at Store#: 513

I experienced discrimination and racism from the manager of the local Best Buy store. I found the entire situation that unfolded as unnecessary, disrespectful, and embarrassing. I came into the store to return/exchange an unopened item that I purchased in January during the holiday season. The unopened item still contained the original wrap and packaging, including the original fitted film as proof that the package had not been opened nor tampered with, along with my original store purchase receipt. Upon speaking with the manager, named Greg, he stated that although it was out of the 14-day return policy, he could “make any exceptions necessary because [he is] the store manager”. I understood this concept. After he was presented with the item I wished to return, the manager looked at me (up and down), and then stated that although the item is still in the original packaging, he is unsure if I have replaced the item in the box with a counterfeit or fake item. I asked for him to reference the original packaging and original film casing still present on the product. I also noted to him that the item is still for sale on shelves within the store. This means that the product can be returned-to-stock and placed on shelves to sell as an unused/new item. Greg, the store manager (seemed Caucasian), refuted my claims and stated that he would have to open the product to confirm that it was not counterfeit. I requested that only he as the manager could conduct this inspection, and if nothing was wrong with the item, I would not like for the now opened material to affect my return/exchange request. I explained that by opening the item, I would not like to forfeit my ability to conduct an authorized return. I once again reiterated to Greg that the item was purchased as a Christmas gift, but was never given to the intended individual. Now that the newer version is out (AirPods 2), I would like to purchase the newer model for them instead. Greg proceeded to state that the only way to ensure that I am not trying to swindle him and his company would be to inspect the item itself. He even stated that I may have found a way to return it into its original casing and packaging. I was very offended by all of this. I told him I would not do that, and that he could open the item. Once I stated that I do not have an issue with him inspecting the item, Greg declined to accept the return and began to walk away. I asked what was his reason for not accepting the return, and he said it was due to the “14-day return policy”. I then followed up by reminding him of his earlier comment in regards to making any exception that he feels necessary. Thus, this was a personal decision, not a store policy decision. Greg argued with me that it was policy and nothing else. But once again, if it were all about policy, Greg would not have attempted to inspect the item and would not have mentioned his ability to make exceptions. I was offended that Greg walked away from me while we were still in the middle of this discussion. I felt as though I was not a valued customer, although I spend plenty of money at Best Buy stores. The entire interaction occurred in the view of other customers as well, which made the situation even more embarrassing. I am a 31 year-old black professional. I hold a Bachelor’s and Master’s degree and currently am employed in the consulting sector. However, I was in gym clothes when I visited Best Buy. I was wearing gray sweatpants, flip-flops, and a tee-shirt. Greg looked at me and judged me by my skin and clothes, and decided that I was trying to lie to him in order to return counterfeit equipment. I find it very unfair to be judged by the color of my skin and the clothes that I wear by one of your store managers. At this day and age, store managers should be familiar with how to deal with such situations as well as being trained to operate by utilizing non-discriminatory practices. I was shocked that my interaction went this way. I would like for something to change about this. I would hate to file a formal legal complaint against your company and your employee for his actions during this encounter. No one should be treated to or talked down to in this way. I should not be treated any differently than a better dressed customer or a customer with lighter-colored skin. Please follow up with both Greg and I to address this issue directly. I do not want this to happen to any other individuals in the future, unless your company stands behind this kind of discriminatory behavior.

I can be contacted at 770-617-9174 or kaesideo@gmail.com.

Thanks,
Kaeside

Since I have gotten my laptop back in December of 2017, I have taken my laptop more than 3 times for help. The first issue was that the keyboard was inputting different letters or symbols than it displayed. Of course, I took it in and had to waste my time to bring it back home to reset it to see if that was the issue. So of course, I reset it and it was still giving me the same problem. That was wasting my time, that could have been done at the store and they would have seen the problem earlier. I am full time student so I rely on my laptop a lot, so it was not a good experience within that first month of getting it from you. So I had to wait a week or so to get it back so that they can replace the keyboard instead of replacing the actual laptop itself. After that assessment, I continued to have issues with it not wanting to read my flash drives, or the input for my mouse. It is constant! and when I take it back, it "magically" works again and they say there are not issues with it. I have gone in twice for this same issue, I am so pissed! I am about to do a third trip for the same reason. It does not want to read my USB drive. What needs to be done for this issue to finally get resolved?? I feel like I got a rejecf laptop because I should not be having this many issues with it. I have an essay saved on that flash drive and I can not work on it because it does not read it. I am very unhappy with how you handle these issues, and I really hope it is not just the store I go to. Which is the Best Buy located in EL Centro, CA. Please let me know what I can do when I go back to ask for useless help from your geek squad.

I PURCHASED 2 ITEMS FOR A CO-WORKER USING MY BB CREDIT CARD. ONE ITEM DID NOT WORK WITH HIS IPAD. I HAD RECEIPT, WENT BACK TO STORE 2 DAYS LATER TO RETURN. THEY WERE VERY WILLING TO ACCEPT RETURN AS EVERYTHING WAS IN ORDER YET THE SYSTEM WOULD NOT ALLOW THEM TO RETURN THE ITEM... THE MANAGER COULD NOT EVEN OVERRIDE IT. SEEMS BEST BUY HIRES SOME 3RD PARTY COMPANY TO MONITOR RETURNS AND WHEN YOU HAVE SO MANY WITHIN A CERTAIN PERIOD YOU ARE BANNED FROM RETURNING ANYTHING ELSE! HOW STUPID & RIDICULOUS!!!! ESPECIALLY WHEN 3RD PARTY CO HAS NO IDEA WHY ITEMS WERE RETURNED IN THE FIRST PLACE!! I DEAL WITH THIS PARTICULAR STORE ALL THE TIME AND HAVE NEVER HAD AN ISSUE WHEN I'VE PURCHASED MULTIPLE ITEMS... CASE IN POINT, LAST YEAR OUR OFFICE MOVED AND THE TV I KEEP IN MY OFFICE NO LONGER WORKED WITH THE ANTENNA IT CAME WITH... AND WE CANNOT HAVE CABLE OR SATELLITE IN THIS COMPLEX... SO I GO TO BEST BUY AND OVER A PERIOD OF A COUPLE OF DAYS, I PURCHASE AND RETURN SEVERAL INDOOR ANTENNAS TRYING TO FIND ONE THAT ACTUALLY WORKS IN MY OFFICE BLDG WITH MY TV... THE STORE WAS AWARE OF WHAT I WAS DOING AND HAD NO ISSUES, YET BECAUSE OF THIS I AM NOT ALLOWED TO MAKE THE RETURN ON THIS MOST RECENT ITEM I PURCHASED THAT WE CANNOT USE EVEN THOUGH I HAVE THE RECEIPT, IT'S WITHIN THE ALLOWED TIMEFRAME, AND THE STORE MGR APPROVED THE RETURN... AND I'M A LOYAL BEST BUY CUSTOMER!!! WHEN YOU CALL THE 3RD PARTY THEY SAY THEY CAN'T HELP, WHEN YOU CALL CORPORATE CUSTOMER CARE THEY CAN'T HELP... APPARENTLY NO ONE HAS THE AUTHORITY OR ABILITY TO OVERRIDE THIS DECISION. THE ONLY THING CORPORATE CUSTOMER CARE COULD TELL ME TO DO IS TO PROTEST IT BECAUSE I RECEIVED NO WARNING THIS WAS ABOUT TO HAPPEN!!! WELL, BEST BUY IS LOSING A CREDIT CARD CUSTOMER IN EXCELLENT STANDING IF THIS IS NOT RESOLVED WITHIN THE ALLOWED TIME FRAME! BEST BUY... THIS IS THE STUPIDEST THING ANY COMPANY HAS EVER DONE!!!!

I just purchased a MacBook Pro. Top of the line, with the most memory and I also bought the "apple care". The computers batt drained and died. I plugged it in to the charger that came with it and nothing happened. it didn't recognize the charger. So, I brought my computer back to best buy on my day off. I had my 2yr old son with me. it was the day before easter. I had only had the computer 2 days. I Thought the problem was the charger. The "geek squad" guy Michael (warwick ri bald hill road location) plugged a diff. charger to it and showed me the black screen (comp was still turned off) with the battery icon flashing. I asked if he could replace my charger since when I used it I did not get the batt. flashing icon, so it was defective and not working. He told me he would get a replacement. (another used, broken charger) he then told me that it could also be the batt, and that I should go get a whole new comp from customer service. (Meanwhile, my son is getting antsy and starting to fuss.)customer service told me they do not have another comp. and I can drive to Seekonk masss (one state over) bc they have 2 computers in stock. (40min drive ea way for us)

I did not want a new comp. I had just personalized mine 2 days earlier. I NEEDED A CHARGER.
I made the drive to get the new comp. but bc I did not have the charger with me, she told me I had to open/unpackage my box nd take out the charger and give it to her or I cant take the comp. I have now been in best buys in 2 diff states for about 4 hours with nothing resolved, and the employees (Michael-warwick ri location, and ANGELA / SEEKONK MASS location. This "ANgela" was so rude to me, took forever, she could see my son was freaking out and that I had a lot on my plate. I explained how far I drove to get there and that the Michael at warwicks location never replaced my charger but he did take mine. so I did not have it bc it was at warwicks location. I paid $400.00 for apple care and $3300 for the laptop. She was embarrassing me in front of people and making this return very hard for me. Not once did anyone say that they apologize for the inconvienience. I had to drive all the way back to warwick to get my charger. when I got home, with my "new" laptop and plugged it in to the old charger it would not charge. so I went through all that to only have the same problem at the end of the day. we spent all day driving back and forth to best buys. geek squad advised me wrong too. I really do believe all the kid had to do was take my defective charger and replace it with a legit working one. That never happened, he gave me the same one back and I could not use my computer all weekend bc it will not charge. I am so upset with the way I was treated and I really feel like someone needs to make this right. both managers did not give 2 shits that I after 6 hours, and 2 locations still had nothing resolved. I have to again drive back to warwick to get a charger. I cant believe it. the employees there are awful! They all advised me wrong and made our day and experience with them just horrific and regrettable. I highly doubt anyone will even respond to this. I certainly did not feel like I am valued as a customer. I am very tempted to just get my money back and go buy at apple. Best Buy has horrible ppl working there, I felt like they enjoyed making my day harder. all around I am extremely disappointed with my purchase. the manager kept saying how its policy to get the old charger when doing a return. (which I did at the warwick store) HOW ABOUT IT BEING POLICY THAT WHEN YOU SPEND $3300 ON A BRAND NEW LAPTOPOP THAT A CHARGER SHOULD COME WITH IT TOO!!! I have a computer with no charger. That girl angela at Seekonk mass location, made me open my computer at the counter (which I did NOT want to do. its MY purchase and I want to open it myself at home. not forced to do it there) she straight up took the charger out and gave me a computer that I could not use. (the adapter and cord is diff that your standard usb.) thanks a lot best buy u messed my whole week up.

I know before I write my complaint that it will either not be answered at all, or my complaint will be sweep under the rug by saying "our salesmen would never do that" or "Just following policy", but I feel better letting Best Buy know so here is what happened and how the salesman at your Duarte store basically called me a liar in so many words.
Several weeks ago I visited your Best Buy Store located In Duarte, CA 91010. I spoke to a salesman about Apple desktop computers because I had decided Apple was the computer brand I wanted. After answering all the questions I had, I pretty much decided on a Apple 27" monitor desktop model which was about $1800.00. I told the salesman I would think about it.. I said this because I knew that my son-in-law was also in the market for a desktop computer and I wanted to talk it over with him first. The salesman said to me as I began to walk away "What if I knocked off $200, would you buy it today". I said that I would still have to think it over. Later, I spoke to my son-in-law and told him about the Apple model, and the $200 discount offer. He went to the Best Buy store in Pasadena, CA and purchased an Apple desktop with the 27" monitor on February 19. 2019. He told me later that he used a price match to pay $200 less. He paid $1599.00 plus tax and extended warranty for a total of $1900.00+ total. Well I saw his new computer and I wanted one too, but I had other issues to contend with so I waited a few more weeks before making my purchase.
On April 6, 2019 my wife and I purchased two iPhone 10 XR's from your Duarte, CA store without any problems.
On April 20, 2019, I returned to your Duarte, Ca store to purchase an Apple desktop for myself. I had a print out from Amazon showing the Apple 27" desktop for $1549.00. I showed it to the salesman who I believe called himself Daniel. He said the model (MNE92LLA) on the Amazon webpage had been replaced with a newer model (MRQ2LLA) which was $1799.00. He also showed me on the Amazon website that the $1799.00 Apple desktop at Best Buy was $1729.00 on Amazon. $70 less than Best Buy. He went on to tell me that he had some of the older models left that I could have for $1699.00, but he would not price match with the Amazon paper I had even though it was the same model. Dismayed, I told him (Daniel) how I was offered a $200 discount during a prior visit, to which he told me I was mistaken. He said we don't do that. He asked if I knew the salesman's name that made that offer. He said he was a manager and wanted to know. I told the him (Daniel) the salesman I had spoken to before was Asian, to which he pointed out two Asian salesmen in blue shirts. I recognized one of them as the man that offered the $200 discount to me. The salesman (Daniel) called the man over and wanted me to accuse the salesman face to face that he had offered the discount to me. Embarrassed, I recounted to the salesman our previous encounter and his $200.00 offer to which he of course denied completely. I left the store feeling like crap, sorry that I had ever given any business to Best Buy.
One thing from this experience I learned for sure is that Best Buy does not have the best price. The best price is at Amazon.
Perhaps Best Buy should be honest and change their name to 2nd Best Buy.
Regretfully, Ray Sieverling