Best Buy Complaints Continued... (Page 5)507+ reviews added so far. Upset? Call Best Buy corporate: 1-888-237-8289
I have shopped at Best Buy for years. Sometimes there items come out defective and since the associates says if we are not happy with the item we can return it. Okay, I got a Bluetooth for Christmas, returned it and got another Bluetooth that I preferred. After a week it stopped working, so I returned it. This happened in January. 14 days ago my husband and I went in to buy a 32 inch TV, an antenna and a tv mount for the TV. My husband was not happy with the mount and I was not happy that the antenna didn't work well with the TV, so I returned the Antenna yesterday, forgot the mount so I went back today to return it. Then the sales clerk gives me a RETURN WARNING, that future returns will be declined for 90 days. What happen to the satisfaction guaranteed at Best Buy and why do their sales persons inform people that if we are not happy we can return it. I have never had problems with returning items. Sometimes customers are not satisfied, other times the product is defective. If the product is defective it should not go against us and if you return the item before the 15 days with your receipt why are we being punished. Does that sound fair? Well I can only say I will start spreading the word that the CUSTOMER SERVICE GUARANTEE IS NO LONGER HONORED AT BEST BUY LIKE THEY SAY!
Best Buy Springfield VA. Went in to get iPhone upgraded to the 6's. 4th in line, there were only 2 CSRs - 1 was the mobile phone manager - and pretty soon there were like half a dozen people in line. After 20 minutes in line, the manager decided to check on what we needed to do - and pretty soon, he was gone and serving the 3 others ahead of us. I understand these things take time, but getting our phones after 2-1/2 hours is not the best way to spend sunday afternoons. From what I gathered, there were 2 other CSRs who were supposed to arrive at 2 pm (they arrived shortly after 2 pm). Now, BestBuy has been selling phones like forever and can they not see that weekends results in such high demand that they should have at least 4 CSRs on board right from the store opening? Also, can there be some other system, like taking a number and having a call-out or return time in order for customers to be able to browse the rest of the store (and buy things) or grab a bite to eat instead of miserably waiting in line?
I bought a car stereo at Best Buy ($600 alpine) only to find out the auto dim function was defective. The store won't exchange (20 days later). It's a shame when things in store get damaged and cost them thousands.
Just received my new laptop or I thought was new!! My computer guy was getting everything set up for me and called to inform me that a George Kapotsy had already signed in on my "new" computer with a e-mail address and all. So, my new laptop is not new after all......Can you please tell me what the H--- is going on, this laptop was not cheap!
I recently order an x box holiday bundle from y'all. You have already charged my account and been paid for. I was supposed to receive this product on December 4. I placed the order November 22. Now you can't find my package and that was supposed the be a Christmas gift for my kids. We don't have that kind of money to throw away. I will not order anything else from best buy again and I will encourage my family and friends not to as well. I would like to see my money refunded or my product. I will go as high as I need to just to see something done about this so someone else doesn't have to go through this. I'm very upset and distraught because this was one of the only things I could afford to get my kids this Christmas. I have recently started making my purchases with best buy for our electronic needs but I will be going somewhere else in the future. I hope and pray this is resolved soon! We were told we would receive updates by email about this and have yet to receive any word from best buy as to where this product is.
after 6 trips to best buy in bastrop tx. at 60 miles one way. not only was i miss lead by the geek squad but after talkied into what i thought would be a good deal for two years contract to fix problems with computers & such, I tried going threw office to explain situation then 3 way conversation with manager at best buy in bastrop tx. and havee gotten nowhere. I took mu desktop comp in which they told me wasnt fixable, my lap top didnt work when i got it home, all my pictures were suppose to be downloaded from iphone to laptop & from miscommunication amoung workers all of my pictures got earased (some where of my mother that can never be replaced, shes not here anymore) before even starting this the geek squad assured me this would not happen. the also tried to talk me into leaving desk screen there for parts cause it was no good, which turned out to be a lie. i have gotten phone appoligies from nick at geek squad as he knows all that went on. at one point i had to stay there after the store hours were closed an employees waiting to go home cause i new geek employee was still working on it. i have never had service like this, im already in your computer trying to get results on this matter
I live in Central New Jersey and work in Menlo Park Mall. On my break around 2pm I stopped into one of Best Buy's Mobile stores that we have to check out the tablets. I am in the process of purchasing a tablet for my younger siblings as a Christmas gift and I wanted information on which tablet would be best for each individual. I'm forgetting the ladies name that helped me, or at least thought she was, but let me tell you something, I have worked in customer service for a long time now and I have NEVER been treated so poorly in my entire life. This lady was not only giving me an attitude about products but when another customer called on the phone she was being rude to them as well! Saying things like " I have a ton of customers in the store, I can't help you with any more questions! (yelling)" I was the only person in the store might I add and even told her, "it's no big deal, help them out first" while she was on the call. She gave me some information that I was looking for but when asked about service for the tablets as well she kept telling me that she "couldn't release certain information or that she would lose her job". I was trying to figure out with cellular carrier would fit me best and which one had better service for my needs. While all the the catawampus behavior was going on she was messing around with something on the computer. Best Buy; please get your representatives under control because I'll guarantee I wasn't the only person she was giving an attitude to.
I was in the Best Buy store in Tyson's Corner, Va.
I needed help in the car stereo section and no one was there. I waited a few mins for someone to show up but no one came.
I finally went to the computer section to see if someone could help me. The guy called someone and told me someone would be over, I waited 10 mins and still no one showed up so I just decided to leave
I ordered 2 Canon PG 210 cartriges at bestbuy.com on 02/04/13(order BBY01-554979054232). One cartrige is ready to pick up in the store. Nobody knows about the second cartrige. It is more than 2 weeks after the order has been placed, and I'm still waiting.
2 1/2 years ago i bought a asus laptop from bust buy and was offered the exted warrenty that would start after the one year warrenty ended And I didnt git it cause i figured i would buy it when the one year warrenty was close to being up. Well the laptop was stollen from me about 2 weeks after I got it, and I called to git another one but I was never told the one year warrenty that came with it at the time didnt cover it if it was stollen witch is bull. I am a single mom of two and cant afor another $ 500.00 or more laptop. I never relized their can be a complaint maid untel just recently it happend to a friend of mine and she in formed me a complaint could be maid. I have already informed all my friend and online friends what happend and now none of them shope their. And I havent go their sence ether and will never go back because that is not ok what happend. and I will continue to tell poeple I come to know and anounce it all over the inter net they have no right to be in bussness and what happend. and no one should have to have this happen to them ether so thats why I let every one know.
On the day before all the black friday shopping was to take place I got on line and saw what I thought was a great deal on
BESTBUY.COM. They had advertised a 55 in samsung 1080 240hz led tv for 799.00. I thought great deal and purchased it. I was so happy that i didn't have to go stand in Fridays lines and try to get one somewhere else. I recvd an email the day of purchase 11/22/12 stating exactly what I had ordered and that It would be delivered 12/1/12. So 11/30/12 the day before delivery I recvd an email stating they had made a mistake and the tv I had purchased 8 days prior was not the one that was supposed to be on sale on their website. Wow really? Well I called customer service and was told by a floor supv " Im sorry but the tv you ordered will not be arriving at your house tommorrow, we made a mistake." I can't believe this. How is this legal? So what they did was get me to spend my black friday television money with them on what they made sound like a great deal, and then a week later once all the other black friday deals are all gone told me I was getting a regular tv that wasn't even priced at a great black friday price. What can I do? I already filed a complaint with the BBB and sent it to customer service, but feel really screwed over and need some help. Thanks for any info anyone can give me. AMY
On Saturday I returned a not working PS3 that I had bought about 9 months earlier. I also bought a 2yr. geek squad warranty. My PS3 was taken, and I was told I would recieve a replacement by mail on Monday. The recipt they gave me says the estimated delivery would Tuesday. On Sunday I recieved an email with a tracking number. To this day Tuesday Nov. 20th. when I log into ups website, It says a label was printed, but ups does not have the package. I called ups and spoke with a supervisor who confirmed that ups has not picked up the package yet and that they were still waiting for the shipper. So I now lost two days of work since I have to sign for it. I have called geek squad who can not tell me anything I don't already know. They say it will be shipped. Yeah that doesn't really help me much. Best buy is just as useless. They cannot tell anything more either, saying to check back on the tracking number at a later time. What a waste, I am extremely dissapointed in how this matter is being handled. I will never again buy anything from best buy or geek squad. They both lied, and now possibly lost my replacement. No one can tell me the number of the company that is supposedly shipping the replacement either how convienent. This is nothing but a big scam and I'm not falling for it. I will call a supervisor daily if I have to just to ensure that this doesn't fall under the radar. I will post complaints where ever I can as well to see to it that no one else falls victim to this scam. You certainly lost a good paying customer, and walmart or sears has found a new one.
I bought a Kenwood car stereo for my wife's birthday hoping to get it installed to surprise her. The sales associate told me they had to order the mounts for it and they would be in Friday, that day came and I received an email from one of your associates stating that the order had been cancelled. I called and they had stated the wrong part was sent and that they would be getting the right part in on Monday. I was also told to make up for this that they would fit me in, to get the stereo installed, meanwhile my wife's birthday came and went. So I called Best Buy thinking proactively to see if the part had come in, I was in luck it had. I picked up the mount and went to the install department and was told they couldn't fit me in. The best they could do was to schedule me on Tuesday, so I told the guy what had happened and that the other associate had said they could fit me in, and he said that he was to busy for me today. I left feeling very angry and unhappy!
We purchased an HP computer plus additions to the tune of just under $1000. My husband returned later in the day (1 trip, 1 computer) with our old computer for data transfer purposes explaining to the "geek" that he had music notation files that had to be transferred - years of composition work it was vital not to lose. On Sunday he picked the computers up (1 trip, 2 computers) only to discover that his files weren't there.
Back to the store he went (1 trip, 2 computers) explaining the problem to the "geek" - computers to be ready Monday. No word on Monday. On Tuesday he went back again (1 trip, 2 computers) only to find that, once again, no files. At that time I called - I was very angry - my husband hadn't slept in 3 nights thinking his work was lost. Getting no results from the sales person I asked to speak to a manager.
I was livid by this point and asked that someone come to our home and take care of the matter rather than have my soon to be 75 yr. old husband to haul the cpu's once again. I was told, in no uncertain terms that since we hadn't paid for at home service they refused to do that. His manner was rude (again, I was very angry) and he offered no consideration.
So - once again, my husband took the cpu's back (1 trip, 2 computers). On Wednesday we were told the computer was ready. (1 trip - 2 computers). Got it home only to find out we couldn't get icons - just the Window's blue screen with bubbles. Called again and was told to bring it back again (1 trip there and 1 trip back with 1 computer - a simple fix that after time on the phone should have triggered an oh, yeah, only 1 plug needs to connect the monitor.
Will I ever purchase another item from Best Buy? What do you think? Will I tell others and post this on my facebook page? What do you think?
Purchases made at Best Buy - Kensington Ave.
We bought a television from Best Buy this week. We asked if they had free delivery. We were told yes, and I actually brought this up several times: "yes there is free shipping" I was told. Does this include hooking up the DVD player and Roku, I asked. "It includes one other electronic item," I was told." After the first item, it will be an additional 65 dollars.
We ordered the TV and was given a time to be home to have it delivered. Free? "Yes, absolutely free." When I was asked to sign the order form, the price was 200 dollars more than the television. I don't understand. The employee allowed me to look at her computer which itemized the cost. What's this 169 dollars? "Oh, that's the installation charge."
You mean to plug in the TV? Forget it. I'll plug it in myself. The employee called over another employee. "You have to have the installation," I am told. Excuse me? "You have to have the installation if you are getting delivery." We'll put in in our car then. The two employees look at each other dumbfounded. I say, "I'm sure it comes with instructions on how to plug it in?" They both shrug their shoulders like they don't understand the question.
Finally, employee #2 says, "there is a manual." OK, lets get it in the car! The two employees quickly rush us off avoiding all eye contact. Well, needless to say, we have a story to tell our friends.
My laptop is currently in your repair shop. I had it sent in the week before last with main issues being Internet connection loss and monitor going black. Hey called and told me the monitor was ok and they replaced the motherboard. Last week it was returned to your repair shop because the monitor went out after I picked it up from the first repair. I took it back to be sent out again for monitor repair last week. I called today and they are waiting for parts including another motherboard again! I have a warranty from Best Buy...fix or replace. I use this computer for my photography and being the holidays I NEED MY computer! I make a lot of purchases from your store..just spent about $2,000.00 over Thanksgiving which I may return depending on the results of this computer repair. I feel the computer needs replaced. This is not the first time this same computer had to be returned for repairs again right after it was fixed by your shop.
I was picking up an online order (phone) in Bestbuy at 2460 E Charleston Blvd, Mountain View CA on Dec 19, 2012. I waited for 1.5h to be served. And a girl called Amber treated me with horrible altitude. She was not working in mobile department that night. She was just called in by the manager to help since there's a long line that night.
She first ignored me by calling the gentleman after me and when he stated that I was before him, she did not even make eye contact with me (not even mention a smile). When I stepped up, I said that I had been waiting for more than a hour. She told me that if I can't wait, then go to somewhere else.
She raised her voice with me. I was shocked and frustrated by her altitude and finally told her that I am a customer. After that, she shut up and returned to the back. I have never been treated by any store salesman with that altitude in my life. This Amber girl and her terrible altitude certainly push me away from Bestbuy in future.
I am sorry but I will for sure spread the word and talk to my friends/colleagues/family against Bestbuy shopping.
Bought a laptop today, got home and found it was an out of box defect. Returned to Best Buy with the product to exchange and was told there was another one back in the Comm dept., but it had a note on it that stated it needed repairs, so I asked for my money back and was told I would have to come back tomorrow to get my money back???? I do not understand, I had to give them the money before I could take it!! Now I have to go back for the third time and still do not have a laptop!!! I have purchased over 10k worth of product over the years and will never purchase from Best Buy again!
On Fr1day March 15, 2013 I went to the Best Buy located on Route #1 Woodbridge, NJ. This was my second trip as they informed me the first time I need to bring my New JerseyCertificate of Authority which I did bring with me on the 15th. The customer service rep was very pleasant and helpful but said there is not a complete number on the certificate just X's followed by 028/000. I explained to him that is because the number is my Social Security number and I have to keep this certificate posted in plain view so everyone can see it and the state of New Jersey does not want them to see it either. I have used this same certificate and several different stores as items purchased for the store are tax free. He called his manager I did not get her name but a shorter blond girl came to the counter looked at my certificate and told me she would not accept it because not all of the numbers were there. I re-explained how the ID number works and tried to show her 3 credits cards with the tax exempt ID number on the back of them. She said they do not count. I left Best Buy very frustrated and went immediately to PC Richards presented them with the same certificate got my Tax Exempt card from them then purchased a new laptop, printer/fax/copier, stereo sound system and flat screen TV I needed for the store. Every year I have given my seven employees a $100.00 Best Buy gift card, will I this year? I think not nor will I ever set foot in a Best Buy again.
Attention: Best Buy Customer Complaint Department.Â To Whom It May Concern,Â My husband purchased a computer for me as a Christmas gift this past December 2011. He bought the computer at Best Buy in Trumbull, Ct. (USA). He was told, by a representative, that he could easily install all programs needed rather than pay $100 to have the computer protected software and other programs installed by the company. This representative did not work for Best Buy, he was supplying the shelves with computer software/accessories.
My husband purchased the computer (roughly in the amount of $500) and the Titanium antivirus software. I was given these gifts at Christmas and didnât unpack and begin installation of the Titanium until a week later. After I installed the antivirus program, I noticed that the computer did not have Microsoft software installed on it. My husband and I know very little about computers and in the past when we have purchased a computer we opted to have Best Buy set the computer up with all the needed software. This purchase, however, my husband chose not to do that and thought the program installation for the Titanium antivirus would be easy enough to install. At the time of purchase, he believed that Microsoft software was already installed. He thought all computers came with it. I installed the Titanium antivirus software immediately.
I returned to Best Buy to buy the $150 Microsoft Office Home and Student program for my new computer and opted to deal with Microsoft directly to install the program. I returned home and installed the Microsoft Office Home and Student 2010 onto my computer. Installation was completed and I turned off my computer. I returned to my computer the following day and none of the Microsoft installations appeared on my computer. I called Microsoft and explained the issue to the representative. I was told he would be able to help me but first he needed to complete a scan on my computer. I gave him my permission and he proceeded with the scan.
During the scan, the representative, Kamal, said that my (two week old) computer had been infected by 248 Trojan viruses. In fact, he said out loud, âChrist, you have 248 Trojan viruses, this is a bad thing.â I then asked how this could have happened. He then asked if I had been to any unprotected sites such as Facebook or on-line shopping. I informed that I had, but the computer was brand new and only up and running for about a week. He then informed me that Titanium antivirus software does not protect me against Trojans viruses and that was the reason so many infected my computer. I asked if this was something he could fix. He told me that when these Trojan viruses reach a total of 500 my (two week old) computer would crash.
He said he would do everything he could to remove these 248 viruses and get the computer cleaned up but he couldnât guarantee anything. I told him to proceed. He then told me after a few moments that he needed to transfer my call to a higher level technician to see if he could resolve the problem. The transfer of technicians was completed and, after a few minutes, the new representative informed me that he could fix the problem. However, there would be a $299 charge for this which would include cleaning up these 248 viruses, the installation of MacAfee Virus protection, he would reinstall the Microsoft Office Home and Student (the original purpose for this call to Microsoft Technical Department) , and I would have three years of free technical support from Microsoft. This news was alarming to me. The technician had me believing that my computer was going to crash and become useless. I allowed the technician to charge my visa $299 and install the programs.
Soon after I returned to Best Buy with my computer and had a long talk with the supervisor on duty.Â I have learned the following:Â Titanium antivirus is a good protection against viruses, including Trojan viruses.Â MacAfee is a Microsoft product.Â It only takes one Trojan virus to crash a computer.Â It is almost impossible for a new computer, a week old, to become infected with 248 Trojan viruses.Â I needed to call to Microsoft, and make a customer complaint about the manner of technical support that was given to me.Â The technicianâs intention was not to help me with technical support but was to make a sale when he somehow made 248 Trojan viruses appear and to then scare me into believing my computer would crash if I didnât purchase services and products from Microsoft.
I want to speak to a technician that is aware that I want everything uninstalled that the technician installed on my computer on 1/6/2011.Technical support, not sales!!
I will then return to Best Buy, have Microsoft Office Home and Student installed ($20) and for an additional $100 my computer will be protected and running properly. In addition, if any further problems occur, I can bring my computer to the GEEK SQUAD at Best Buy and it will be addressed at no additional cost. I calculate $120 for the same services, protection and Microsoft Office Home and Student. This reflects a huge price difference from the pressure sale from your technician of $299. Thatâs huge!
I am very surprised and dissatisfied at the misleading of your technical staff. I never would have thought that Microsoft was capable of this behavior toward customers, especially in the technical department. I will try very hard never to have to call Microsoft technical again in fear of being misled and possibly lured into a substantial unnecessary purchase.
I expect a full refund of charges by Microsoft in the amount of $299. I regret to say that I am no longer an advocate of Microsoft support and will look elsewhere at every opportunity to fix whatever the problem is with my computer.
Thank you in advance for addressing this problem.
Since last 2 to 3 months i have paid Rs.399/- in 100 BEST BUY CONTEST through my ICICI credit bank. These people have taken my money & are not sending my product. On friday I tried contact the manager Ms.Lovely & her mobile # is 9379515742 and as an eye wash she jst took the complaint & gave the number 14179018.
I tried contacting them they talk so harshly to the customers. There are other numbers also whom i tried contact 9480600087 in this number the lady tells that this her personel number & disconnects the call another lady & her number is 9379515736 when i call this number she tells she is not the concern person & gave me 9480600087 this # and the land line # 08067536400 will always be busy & nobody cares to pick it up & the recorded message will come.
One gentleman had called up from the number080-65470656 & dint even tell me when they send me my product. Its really a FAKE COMPANY WHICH IS CHEATING THE PUBLIC. Please dont try to purchase from this 100 BEST BUY M/s. SUKSH TECHNOLOGY. Will some body help me in getting me my product please.
I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn't take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn't input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite - at no charge the phone to me which I should receive by feb. 7th at the latest.
I called every day since the 7th and I'm being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn't. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.
He said he would transfer me to Consumer Relations. I wasn't transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I've ever received. I have received a bill from my carrier for services that I don't have. I can't get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it's been almost a month and I don't have my phone.
No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won't purchase anything else from you just lost a long time loyal customer.
I bought an I Pad for my wife in March of 2012 and was told I has to have this Sprint device to get Wi Fi. Come to find out I did not, I could use my own cell provider ( T-Mobile). I paid money for the device and several hundred dollars before realizing I did not need it. Now I have to pay an early teremination fee for cancel the contract early. I am not happy about this and will never do business with Best or with Yahoo for that matter. You should be able to push a product that is not yours beacuse Im sure there is something in it for Best Buy.
Roughly one and a half months after I purchased webroot anti-virus I get time to install the program and then come to find out that the coverage started when I bought the software not when I installed it. Would have been nice if the sales person for Best Buy would have brought that bit of info to my attention, because like a lot of fine print it goes unread.
Best Buy might update their customer support policy to include informing people about this type of thing so that they are aware of the coverage time ticking away as soon as you buy a product. Not everyone is all that high tech savvy as the GEEK SQUAD! Strong possibility I'll be shopping your competitors more often if this type of service remains the same.
I purchased a H-P computer from Best Buy offering in-store 18 months no interest payments.Â I set up my on-line banking payments for 18 months and received a bill every month.Â Now after 18 months of payments I get a new bill for $249 deferred interest charge. I call HSBC and after figuring out how to reach their customer service, a prompt which they don't tell you about, spoke to a supervisor who informed me that the last 3 bill had an alert that I had to pay the last bill 10 days earlier or incur the deferred interest charge.
RIP-OFF. BEWARE. I have alredy contacted the A-G of Florida and made a complaint of deceptive practices and today I am going into the Best Buy store in Daytona Beach, FL to see the store manager.Â I have purchased interest free from Sam's Club and for dental work and never had that impossible to notice alert and a change of payment date. This is criminal and should be stopped.
WATCH OUT FOR BEST BUY and HSBC....
I am holding subject card .. in Sept i received statement of late fee charges of Rs 400.00 my a/c was all cleared & new purchase statement should have been raised of new bill cycle .. after several mails the assured me pay the outstanding with the late fees which they would refund me back for the next purchase statement i did the payment .. Now on Dec 3rd i did shopping around for Rs 7000.00 i received statement on the 4 of out standing of Rs 2.957.00 after several reminder to HSBC they are doing this mistake again & again .. but to my vain till date they have not rechecked by a/s statement ...
They should raise my outstanding bill around Jan by refunding my 400.00 Rs paid to them need your help so that this news can be flash on media.Â I bought a Belkin router from Best Buy and brought it home, entered the disc and could not get it to work between the windows 7 and Windows XP so I called customer service. First of all I got someone that had not only poor, were talking horrendus English, after forty five minutes of guessing how to get my router working on a lap top, he referred me to Microsoft. WHAT?
So we got off the phone and I called Belkin and got another customer service person that walked me right through the set up in five minutes. This is bad, put english speaking people on the phone with those that only know english, hire people that know how to troubleshoot, role play with them. I will think twice before buying another Belkin product at Best Buy again.
I recently went to best buy to purchase a computer. I paid 700.00 dollars for one. Imagine my surprise when I found out I also had to pay another 80.00 to have the data transferred to a hard drive. I also bought a external hard drive for 80.00 for this transfer. Well two days later I got my "transfered" hard drive back. I cannot believe that I was made to pay for this transaction, even after paying 700.00 dollars for a computer.
There was nothing on there that I wanted. I specifically told them to transfer my pictures, which is basically all I wanted. They were not even on there. Yes, I could have returned with the computer, and the hard drive to have them put on there, but after paying 80.00 I would have hoped I didn't have to do that. I ended up figuring out how to do it myself. Also the computer was defective and I had to return it. So guess what? I WILL NOT be doing anymore shopping at best buy for anything.
I purchased a fairly expensive camera from Best Buy a little over a year ago. I brought it into the Geek Squad for repair, where they charged me a diagnostc fee of $36 and sent it off. I didn't hear back from them for a couple of months. I ended up calling the store to get the status of the repair. I was told by the "agent" that the camera was in Texas and could not be repaired because they didn't have the part, but I could bring it to a private camera shop in the area for repair. When I went to pick my camera up, after it got back to the store, they refusef to give me my diagnostic fee back.
When I told them that they could have gotten the part but didn't, that became their problem and they should do yhe right thing and refund my money, they refused. They were extremely rude and unhelpful. They also tolde numerous tes that I should have gotten the extendef warranty. So, I feel that if you don't pay the extra money on insurance, they don't stand by their products, even if they are only a year old. All they needed to do was get the part!
I do not have children and I am not very religious, but to me Santa is a symbol of innocence and good will. Best Buy creative team found the most adorable Santa impersonator they could find to abuse. What message is the company trying to give to children who still believe in the Chrismas magic? Quite disturbing! I am all for Christmas like everyone else, and yes I can take a joke, it's just that some children watch television and don't need to see this kind of thing. There are hundreds of more people upset just like me, and I haven't really seen the numbers, but I can only assume Best Buy will be losing money this Christmas on their mean and mocking Santa TV commercials.
No delivery despite "confirmed" delivery date for refrigerator. After 1+ hour on the phone to inquire and reschedule, and with a second "confirmed" delivery date, again no delivery. Another 1+ hour on the phone to inquire and reschedule. (No one able to contact warehouse either time.) Although ordered and paid for well in advance for delivery of Christmas suprise gift for elderly mother, the refrigerator was finally delivered three days after Christmas. I am extremely dissatisfied with the irresponsible handling of delivery and unlikely to buy from Best Buy again. Even though a local retailer might be more expensive, I am certain that an order from a customer would be treated with more respect.
I went to talk to someone about the Jitterbug phone. There was 3 workers in the area. Two was setting at a table with people setting in front of them filling out papers. The third person was leaning on a little wall by one desk with her chin in her hand and watching the other two. My wife and I walked around in the area for about 10 min, no one offered help. I told my wife to come on we were going to WalMart. The girl looked up , I guess she heard me , but she just stood there. On the way out I went to the service desk to complain and told them what happened and they seemed not to care. So I told them I have been a coustomer for 10 yrs but I may not return again. As I turned to go I heard a mans voice say "sorry about that." Other stores wants my business even if Best Buy don"t!
I purchased a Gateway computer in January 2009 through Best Buy with a 3 year Black Tie protection plan. Six months into having the computer I noticed black out periods and attributed it to a slow internet connection. I contacted my internet provider and upgraded my internet. 10 months into owning my Gateway computer, the DVD drawer started to open and close at 3AM. I took the computer to Geek Squad and I was told the computer was dusty and that is what caused the malfunction. I told the service rep that I wanted to contact Gateway because this computer was still under the 1 year warrantee.
I was informed that when you buy a Geek Squad warrantee you forfit your 1 year warrantee. Fast forward to almost three years this January 2012 and the computer has been services three times. This past month a service tech who did not know I was still under warrantee tells me on the phone that my 8Gig harddrive is operating on 4Gigs and that this is the best it will ever do. And, I quote "He stated, I wouldn't put any more money into this computer". When I told him I still had a warrantee he told me, you should come down to the store.
I finally got the store to ship my computer to get serviced. Hopefully, someone will be able to tell me that my computer is working as it should or that my computer is/was a lemon and it should have been replaced months ago.
I refuse to shop at a store where Santa is abused and taunted in their Best Buy commercials. Children watch it along with adults and when my nephew asks me "why is that lady being mean to Santa", my response is well son it's a horrible company and we won't shop there! I thought commercials we designed to get you to shop not to run you to another retailer with better morals! The Santa Best Buy commercials are really in bad taste. I have grandchildren that watch those and they believe in santa.
What is wrong with your company that you have to have commercials that are negetive about santa. Do you really need sales that bad? I think that you need to rethink those commercials. They make it seem like you don't need Santa anymore, and that selfish motives are better for us to look after. Don't you realize that small children watch television, and that they don't know your just trying to sell products. Make Christmas about what it is supposed to be again, and change your 2011 Best Buy TV commercials that bash Santa!
Also, I tried to go online to Best Buy for my daughter. It's Christmas and I wanted to try to help me pay for a lenovo laptop but it was not there when she arrived and there was no way for me to help since you could not to on line puchases. It's Christmas and best buy was closed but open in california so i could not pay for it and the next day i ran up to best buy to pay and they said it was not available then or at any other store. You ruined my christmas with your bad purchasing and not letting people know how many were truly there.
I will never shop with you guys again youy are not truthful to the customer. My daughter was very diapointed at me not the store, thanks a lot for your bull. A pissed off customer...
I bought a 55" Signia TV and I was told that I could come in the Saturday after Black Friday to get a discount if the item went on sale. On Thursday, 11/15/12, Best Buy listed the same TV as being on sale effective from 11/11-11/17. Based on the add, I went into the store thinking that I could get a reduction in price and was informed that the add only referred to Black Friday specials. If that was the case then the add should not have stated effective 11-17 of November. I printed the add and I am sure that you can refer back to that add. Thank you for your consideration in this matter.
My wife decided to buy me several things for my birthday and christmas combined, when she ordered everything was in stock and ready and available for shipping. A week passes by and we receive this email: "The items listed below are not yet available to be shipped. We expect to ship them within the next 1-2 weeks. We will ship the items sooner if they become available." A month passes by and I receive another email from Best Buy: "We're sorry, the backordered items below remains out of stock and your order has been canceled." I called to find out why it took a month to tell someone they will not be receiving a birthday or christmas present this year but to make it all better they offered me a $20 gift card.
I purchased a 40 inch Dynex TV,i also bought a contract for this item ,on 12/12/2011,it stopped working working, i called the best buy store where i bought it and was told to bring it to the store,after waiting 45 mins i was told they do not service TV,s over 37 inches at the store and that ishould bring it home and call a phone # that they gave me they said some-one would come and repair in my home .The person who came to my home could not repair it and removed it to his shop.It is now one month since this happened and i still do not have a TV.I am 72 years old and disabled and depressed after being alone in my apartment without my TV.
If you check my acct. with Best Buy you will see that i have purchased many item,s from you,including TV,s Computer,s and printers and camera,s,but will proberly not buy from you again.P.S. I hope some-one reads this and gets back to me !!Â Because $20 suppose to make up for a giftless christmas and birthday. One question they could not answer me was if Best Buy still deals with the company that makes the product, why is it that you can not get the item? Never will I do business with Best Buy ever again.
I had heard that Best Buy recycles old TV's and computers for free. I was in the midst of moving so I wanted to get rid of one of each. I called the store ahead of time, told the clerk exactly what I was donating and confirmed that the service was Free. After driving 20 miles to the closest store I'm told by a very rude customer service desk clerk that there is a $10 charge for each but I get the $10 back if I spend it in the store. Obviously furious that I had just wasted all that time and gas I asked to speak the manager who was just as rude.
Even after I threatened to completely pay off my balance on my Best Buy card that day and never return again, the manager still told me I could go ahead and leave the store if I wasn't going to pay the $10 charge. After waitin ten minutes while the customer service desk clerk tried to close out my account, and asking me four times for my social security number, he finally tells me I can only pay by cash, which I didn't have.
When I asked to speak to the manager again, he laughed and said he'd figured I would ask that! Needless to say, I closed out my account and will never be shopping at any Best Buy again. Oh, and I found out that the lady who told me she was a store manager, was in fact not.
I took my laptop to the Legacy Store 2003 N Loop 1604 East for my laptop three weeks ago. It is still there. The number is 01082-974035867. I was having trouble getting it started. I had to order recovery discs for my Asus and did it immediately. Nothing yet. I feel like I am getting the run-around here because when I call to check nobody seems to know what is going on. I average about 15-20 minutes a hold. One guy call me Tuesday night and was very nice and said it could be ready this week Wednesday or Thursday.
Never heard back. Called today and after being on hold nearly 2o minutes someone said they would call me back. Getting someone to call back has been a problem, too, because I usually end up having to call back. I check the status on the website regularly and it is outdated. It still has they need to talk about something and I have already done that. I would appreciate some help on this because I do a lot of business with Best Buy, have bought all my computers, etc. This is getting ridiculous.
I took my computer in to Bust Buy Geek Squad at 5th Ave and 44th Street in NYC in late July because the touch pad on my laptop stopped working. The counter worked told me that the problem was serious but fixable and I needed to leave it for a week and purchase plan. Reluctantly I did. A week later I picked up the computer and extended the contract to three years to save money. When I checked the computer the touch pad still didn't work. Another worker came over and tapped the invisible button on the touch pad to turn it on. I didn't know it was there. I told the first worker and he shrugged and walked away. I was told to call the manager the next day to complain. I called all day but the manager didn't come in so I called the main number to cancel the entire transaction.
I was told that there would be no problem because it had just happened and I would get a refund. I called 3 weeks later and they can't find the information and nothing has been done. I consider this transaction a fraud from the start and I want the entire thing cancelled and my money back. If they think I will forget it and go away they have another think coming. I contacted the Credit Card company and reported a fraud but they can't do anything for 30 days. My next move will be to contact the State Attorney Generals office. Now I am finding that some important files are missing and others are duplicated filling up my drives. I don't know what happened to Best Buy because they used to be good. I would never use them again. I give the 0.
I went to the Best Buy in Niles Il. last night to return an unopened wirreless router with my receipt in hand. After speaking to a sales clerk and then the manager of the location I was informed that because I hadn't returned it within 30 days of original purchase(it was 34 days)there was nothing they could do! I would've even been happy with store credit! I will NEVER shop at Best Buy again seeing that they have such a policy. They have no problem taking your money but they will not stand behind it for more than 30 days! If I ran my business like this in these economicaly tough times, I would be out of business!!!!!
I bought a 40 inch lcd 1080 tv only two years ago from best buy, and it already has problems. When I turn it on the center of the screen is very dark, and it has horizontal lines moving throughout the entire screen. after about ten to twenty minutes it clears up, but that is unacceptable. I have a projection screen that is eight years old, and has about three times as many hours on it has no problem. The reason I spent the extra money to buy a samsung was because it was supposed to be the best buy, top of the line technology out there and I am very dissapointed that I have a two year old tv that does not work correctly.
Approximately 60 days ago I purchased a Netgear DGN 2200 DSL Modem/Router at the recommendation of the Best buy sales person. I didn't buy the most expensive nor the least expensive.Â I have a 7Meg DSL line from CenturyLink and I get 5.86 MBPS download and 0.03 upload... I contacted CenturyLink and they say it's good to the modem and that I should contact Netgear... I spoke to Netgear three times and can't get the speed increased and they (Netgear support) told me to take it back and get another Router/Modem...I contacted Best buy in Broomfield, Colorado and the customer service rep offered to "recycle" the Netgear DGN 2200 for me (no refund or credit) and sell me a new "ActionTec DSL Router/Modem...Thant scustomer service at it's best and will certainly make me want to go back again...
Best buy talked me into getting geek squad ins besided the one i had with virginmobile cause it benefit cause it covers any damage. Also talk me into getting screen shield cause with my insurance if i ever had to use warranty or upgrade the phone they will replace the shield at no cost. So when that day cane they told me i had to buy a new shield and instalation..wow they did run me good game to buy it the first time.then when i contact corp they say there sorry noffer a 20dollar gift card to replace the shield but leaving me still pay for installation.great way of still getting a great customer.look into my rewards zone account and see how i shop there.
I hope someone from best buy can find the time to return my email, because I would like to know how to fix this tv without spending a ton of money, because I already spent a lot to buy this one.
On 9-20-12 I got a tv from you and now is broke I called the 1888bestbuy number a lady trans me to the geek squad and told them about my tv and they said i was to far away to service the tv and told me to take the back to best buy and they will junk it out I took the tv back on 5-5-13 and the store said there was nothing they could do so I drove up there for no reason bec someone at best buy lied to me and I call today and talk to a rude lady and she said they didn't lie to me I am so upset with you all this is so dumb to deal with you all about anything don't tell someone something and it not be true and I don't want to hear from another best buy person they didn't lie to me bec they did I am not the only person you guys have screwed over just look at the Internet.
Dear Best Buy, We are writing this letter to express our concern and dismay re: a purchase we made at Best Buy on 5/28/07. You sold us a 55 inch Sony T.V KDS-55A2020 manufacture date April 2007. We paid $2,700. We were told at the time by your staff that this was a reliable dependable T.V. They also recommended that we purchase a 4 year warranty because we were told that to replace the lamp on this would cost $250 a lamp and the lamps were to be replaced with Sony lamps.
We trusted your sales rep. so we did purchase the T V and the 4 year warranty at the total cost of $2700. In the past four years we have had the T V lamps replaced twice (the Geek squad replaced them with Philips lamps instead of Sony lamps as recommended by Sony.) Since the replacement of the last lamp our T V screen got increasingly more green. We went on line to see if we could find out some information re: this issue. It was only then that we found out that our T.V. was part of a recall and class action suit. There were major issues with the Optical block.
I have tried sevrial times to resolve this issue with sony on the phone but no luck. I have a sony KDS-50A200 TV with a bad optial block and just want tv fixed or replaced and all they offer is a replacement at a dicounted price. which is not dicounted much at all. So I'm just going to buy a different Brand and file a lawsuite against Sony. They had a recall and class act on theese tv but did not notify any owners who had one of the recall or class act. I can get no response or call back from sony on issue.So if Sony get this message who can I or my lawyer contact about a complaint or lawsuite since your website has no where to do this .
Our issue is that neither best buy or the Geek squad ever told us about the problem with the Optical Block. Your store sold us a defective T V and at no time, even when we had the geek squad here to fix the lamps did you inform us that there was a known issue with the T V. Now, we feel, because of your disrespect for the customer, we had to purchase their replacement T.V at $675. You failed to protect your consumers to gain profitâ¦Shame on You.
On October26, 2012, I purchased on my Master Card, a Samsung 51â Plasma TV at Best Buy store #1538, 1202 New Brunswick Ave, Phillipsburg, NJ 08865 as a gift for my son. When he opened the box on November 24, 2012 after obtaining a new TV stand, the screen was cracked. We returned that day to Best Buy with the TV and spoke to the Manager, Brian Andrews.
He stated that he wouldnât exchange the TV as it was past the 3 day return policy and told me to contact Samsung as it must have been damaged in their warehouse and they should issue me a âR.Aâ (Return Authorization) and they he would make the exchange.
That same day, 11-24, I phoned the main office of Best Buy and Representative Chelsea, stated she would advise corporate of same and call me back. I also phoned Master Card that day to cancel payment but it was already paid, but was told Master Card would dispute the payment. I have not had a return call from Samsung at this time.
On November 26, 2012, a Best Buy representative returned my call (extension # 54856) and explained that the store manager, Brian, said I did not have the TV with me on the 24th of November. That is a false statement as I had the TV in my vehicle so my son and I could make an exchange and I told that to the Manager and the salesgirl at the register. The TV was and is still in the protective wrap, with a crack in the screen.
On November 21, 2012 my wife saw the TV advertised on sale and took the receipt back to Best Buy for a refund of the sale price of $128.00 including sales tax. The TV was not opened at that time as our son had not yet purchased a TV stand. The sales clerk said that there would be no problem as it is a 30 day price match and for the holiday season would be extended as well.
On November 28, 2012, Samsung had finally got back to me and after talking to three different people, they still insist that Best Buy is responsible to exchange the TV. I was told by a person at Samsung that âBest Buy is famous for damaging merchandise in their warehouse.â
I'm very disappointed with your BestBuy store# 282 located at 1701 Belmont Ave in Baltimore, MD 21244.
I purchased a few items on 4/19/13 for $325.19 receipt# 0282-060-0797. Today I wanted to return three of those items value at $97.97 plus tax. When I approached customer service the rep told me I couldn't return them due to the return policy, I spoke to the manager Allen Ditch, and he offered NO help at all. I explained that I was a Best Buy customer for many years and he didn't care. I'm losing about $100 and this is unacceptable. I will pay off my credit card and CANCEL ASAP. I want NOTHING to do with your store/company ever!!! Your employees are rude and unprofessional.
I know this will not do any good, but we purchased a new SamSung Smart TV 46 inch from Best Buy January 2012, and it has stopped working.
I have gone through the proper channels and the Business that is to fix it is out of OKC and I live in Enid Oklahoma. They only have one person who can work on a Samsung TV and he is in the hospital and doesn't know when he is getting out.
It has been 3 weeks that I have not had a new TV, and I find it hard to believe that Samsung would use a repair business with only one person in the whole State of Oklahoma who they will allow to work on Samsung TVs.
I will advise you at this time we have purchased 4 new Samsung TV's and one Samsung home entertainment center, but this is the last Samsung product I will purchase and that is a promise.
Mark H Boler
IN December we purchased an amana stove and refrigerator at Best Buy. The refrigerator was delivered. Stove was backordered for a month. First week refrigerator was not making ice and not getting cold.We called best buy they told us they would send another refrigerator when they delivered our stove which they did delivered at 8pm .Two days later ice maker was only making one small glass of ice not freezing ice cream or meat and freezer was sweating. I called again they gave me amanas service number called them they set up appointment for a service called. I waited for the Best Buy service people to come on date they gave me no show so I called the next morning was told they only do service in my area on Wednesdays. So was set up for service the next Wednesday.
Repair man said it was a seal problem and that the compressor and evaporator was not working properly. I called Best Buy to speak with Manager and was told he was off that day. The next day my husband and I went to the Best Buy store which is in Lafayette, Louisiana which is thirty miles from my home and was told to get the report from service tech .I delivered it personally to manager and asked that another refrigerator be delivered to us not same kind that we would pay the difference and was told it was past time for a return and was really rude with my husband and myself. This year alone we have bought two dishwashers a stove and refrigerator a desk top and a laptop from Best Buy.
I expect to get a cash refund (credited to my card) for an IPad I bought for my granddaughter who is in Mexico. It got held up in their customs system and I had to wire her money to get one because she needed it. I finally got FedEx to ship it back. It was bought on December 11th and today is February 6th. The store did agree to give me a store credit, but I need the money credited to me. I did not return it for the store credit, because I definitely will not shop at Best Buy any longer if I can't get a refund. Best Buy has been the store I go to first for many things and I have spent a great deal of money there. However, I can find items I need as easily somewhere else and that is what I will do if I can't get a refund.
I bought a dryer in the Boca Raton, Fl store on 1/06/15 I have had nothing but problems with this deliver Since I bought in Florida and was delivered in Watertown, Ma, I got a email that the dryer was cancelled then a email that it was reordered then cancelled then reordered. The date was to be 1/11/15 then 1/19/15 then 1/23/15 which is done. I called to have gas line and vent for the dryer cancelled . I had a call to go to the store in boca raton to sign for the return items once 1/24/15 told they did not have the info returned 1/27/ told that the vent was taken off but not the gas line. I have four calls to customer service and two to appliance three trips to the Boca Raton store Best Buy has adds that you are the best please tell me if you think I have been treated very well by your company. Please send me a email about these problems.
I called your store in fort myers on Cleveland ave and was recommended a amplifier to go with my stock stereo. I purchased a alpine amp as directed . I was quoted $110 for installation. I decided to book the install at the best buy at gulf coast town center in fort myers, my appointment was today at 2:15, when I got there the tech says the install will cost $256. I was shocked. He says the quote was wrong, but he couldn't help me. I returned the amplifier and I am trying to understand how my price went up by more than double and best buy tech recommended I bo to the other store and tell them what happened. I don't have time to chase down your mistakes. I would have to honor the pricing in my business. This is the way to lose customers. This is either incompetence or bait and switch.
We have a perfect credit score and a couple of years ago got a BB credit card. We used it a couple of times and always paid off the balance. We went to purchase a tv last week and was told that our BB credit account was CLOSED! The reason was because we hadn't used it in 6 months! This is why I hate BB. It makes no sense. They did not even contact us. What company closes a store credit card for NOT using it within 6 months. RIDICULOUS!
I want to tell everyone about this. On top of this, it is a ding on our perfect credit score. BEWARE!
Is it true that Best Buy does not offer discounts to veterans and senior citizens? I was informed that it's up to the store manager. I recently purchased a computer at store number 896 in Atlanta, Georgia. The manager stated that he has worked for the company for sixteen years and there were no such discounts to consumers. Thanks!
I bought a computer desktop Bluetooth speaker from Best buy, the speaker is not function very well I returned it yesterday with my receipt including the 2 years protection plan agreement that I have signed, after the casher processed everything she gave me a gift card as my money refund, I told her to put my money back on my debit card as I used the debit card to buy the item, she said no. Now I'm not buy nothing at best buy now I told her and she replied to me that the gift card doesn't expire, ok in case I lost it? But I need my money back on my debit card that is why I am contacting you for help to put the money back to my debit card for me because this is not really nice to do someone like that. You can give someone a gift card when the person agreed with it or refund the customer the way he or she pay for the item. If it is one year I have to buy something from Best buy then I will keep that gift card for one year it is not sound good. Thank you and I'm waiting your answer.
Received a email from best buy stating that they canceled my order because it was no longer available. Note| It still appears on the best buy web site. This is poor inventory management for a company this large. To let people order items on the web and then get a notice from you that the item is no longer available and then still have it listed on your web site. You have lost a customer. I will not order from you folks in the future because I will never know if you really have the item for sale or not.
To whom it should concern, I’ve been very pleased with the services, products, and knowledgeable assistance provided by Best Buy and particularly the Cedar Park location. I commonly brag about, and recommend these to my friends, family, and even people I’ve just met. Currently I’m extraordinarily frustrated. in the Cedar Park location, my wife and I stumbled across a tv on sale. it was going at a reasonable discount, and the associate told us he thought it was the last one. We debated the pros and cons with him.
That was very helpful in determining that we really wanted the tv. He had to take his lunch break, but found someone else to help us. he asked her to check the availability of the tv, and if it was the last, to sell it to us as an open box with an additional discount. We were very excited at that point. Unfortunately, a manager informed us that they couldn’t sell us the tv even though it was the last one anywhere. There were some rules and protocol that would allow it to be available until early April. We asked if there was any way we could pre-buy it or put our name on it.
It was decided that they would write our name on a piece of paper, tape it to the back of the tv, and call us. After hours invested in this decision, we left disappointed but comfortable knowing that we had the tv in our future. We would have bought it then and there had there been a way. So we come to today, and my frustration. I have been traveling all day for work, and so my phone has not been on and or accessible for non- business affairs. I finally get to my messages, and find that the tv was going to be sold open box.
I do appreciate the call, however, the notification came through this afternoon, and I called this evening and it was sold. My family and I were set on that tv. As soon as I heard the message I called ready to buy. I feel that there must be a better process. perhaps a deposit or somebody who legitimately cared about get us the tv that they put or name on. if it was so easy to discard us and sell the tv out from under us, then they should have never put our name on it. I can’t express enough how much we were looking forward to having our first smart tv at a price we could afford.
We invested much into that decision, and now we must start over. Curious, interested, excited, committed, confused, hopeful, eager, excited, shocked, confused, pissed off, and now disappointed.
On March 19, I had bought and returned a wireless keyboard at the best Buy Store at 1717 York Road in Timonium, Maryland. After having papers intentionally flicked in my face, a young punk associate began to glare at me. After coyfully not answering any questions I asked him I began asking him why he and his friend were laughing openly. After ridiculing me with another Best Buy associate I began to get angry at which time another Best Buy employee called for security. I then said I’ll return my keyboard at another Best Buy store, after which the two ridiculing associates openly laughed at loud as I was laughing. I guess some people never grow out of being a 3rd grade bully, but to do so at a middle-aged professional person is bizarre and abusive and leaves me wondering why the store hires people like this. And to then cowardly pick at a middle-aged adult customer for no reason and then call security on him is simply outrageous. I have also filed a Police Report for disorderly conduct with the local Police Department.
On Sunday March 30 I went to Best Buy located on 12495 sw 88 street , Miami ,Fl, to buy a desktop computer after spending 20 minutes with the sales associate talking about a particular HP desktop which it was signed at 899.00 and walking the store thinking about the decision I was about to make, I decided to go ahead and buy it. Well that is were everything begins to go wrong, I took the computer to the register by the computer dept and a sales associated begun to ring my order when all of the sudden he tells me is 1145.00 for the entire order, I asked him how much was the computer which he answered it was 1040.00, I then took him to the display were the sign was for 899.
He looked at the sale sign and the computer and after a few minutes he began to tell me that that was not the right computer I told him how can that be the sign is right over the computers that are under the display and that was the computer I spend more than 20 minutes talking with the other sales associate. I told him that I felt it was their problem and I wanted to talk to a manager in charge to see if we could fix the problem, that is when Sergio one of the acting managers came over and begun to tell me that it was not the same computer and I told him that I felt that it was not my problem if the signed were not correct, and I felt that I should be able to get that price.
Then I asked him to please tell me what was the difference between one computer and the other, he begun to check and after 5 minutes he tells me is the same computer but one was the best buy model and the other one was the one every one sells, I told him well why don’t you just give me that one for the price and it all be good he tells me he cant do that. I asked him that if he would rather have me leave upset with best buy over 150.00 dollars and not been taken care of the right way, he tells me that another store has it and I could go pick it up over there, of course my time and gas don’t come to play on his decision.
What I can understand is how he can let a customer leave the store upset and pissed because by this time that is exactly how I was, for 150.00 dollars difference .Not only did you loose a thousand dollar sale buy you might just have lost a loyal customer for something so stupid, that to me is not customer service.
We purchases a new TV from our Best Buy store. The contract specified that the Geek Squad would install and service our TV. The installation took hours and when the young men were finished the installation was not complete. We were told we would be called that evening and an additional service call would be made in order to complete the installation. The call never came. We called the store and each time were told they could not contact the Geek Squad when they were in the field except via email.
We asked that the store email the Geek Squad and tell them we wanted our installation to be completed. We were never contacted again by the store or the Geek Squad. After awhile we finally talked to the store manager and he arranged for a member of the Geek Squad to come and complete the installation. When the young man arrived he quickly completed one aspect of the installation and then said he did not have tome to continue with us since he had a “really busy schedule.”
I told him he needed to finish our installation and that I did not care about his busy schedule. He informed me he did not have to be here, that his presence was merely a “courtesy call and that he did not have to be here.” I became angry and told him I wanted the installation completed and if it wasn’t the TV was going back to the store. He finally finished the job. This young man has a real attitude problem.
Best Buy should be ashamed to have this type of non-service, and their employees should be trained to represent the company in a more “service oriented” manner. This will be the last time we do business with Best Buy.
My wife and I bought a 50 inch flat screen TV about three months ago and we are now having sound issues. I called Best Buy customer service and was told we only have a fifteen day warranty from Best Buy, that’s a load of crap. When we spent a thousand dollars on TV and 3d player. When we purchased these items we were told we had a one year warranty, not after fifteen days we would have to send back to the manufacture. The employee I talked to was named Chris, He was very rude and unprofessional, I asked to talk to a manager, was told he was busy at the moment and would call me back with in ten minutes. Here we are an hour and a half later with no return call. If this is the way Best Buy works I will never shop there again. I am going to tell every one I know that Best Buy are a bunch of cheets and liars. I am also going to send a complaint to the BBB.
On March 18th, 2014 my brother and I took our 87 year old mother to the only Best Buy store in Springfield, IL to purchase her a new microwave. We arrived at 9:58, got our mother out of the car and settled with her walker. It was extremely windy and our mother was quite cold. We helped her into the area between the double entryway doors in order to get her out of the cold until the inside doors were open. It was now 9:59. A store employee came to the door and said we were not allowed to be “on the premises before 10:00 AM.” I said, “Seriously?
Our mother is handicapped. We’ll wait outside, but surely you can allow her to remain in here out of the cold.” She was not inside the store at all, just between the double set of doors. He said no. I was totally shocked and so were the 15 or so other customers waiting for the store to open. We helped our mother back to the car and drove directly to Target, where we purchased the microwave, a new TV, and a cell phone. I shall never enter another Best Buy store and I am telling everyone I know about our experience. Any TV, cell phone, computer, or other electronic device of ours that needs to be replaced in the future will NOT come from Best Buy. You should be ashamed of yourselves.
This was the second time we entered into this store on Derek’s (Assistant Manager) shift and the second awful experience. The first time we wanted to buy a case for our phone. We were standing in front of the case we wanted (it was locked) for thirty minutes without any acknowledgement from the staff. Three people were working that day, Derek and another staff member were sitting behind a desk while the third employee was helping another customer that came into the store after us. Not once did any one of them acknowledge our existence until I finally got so tired of waiting I went over to the desk and told them we wanted to buy a case. I should not have had to do that, good customer service begins with acknowledging the customer as soon as they enter into the store.
The second time (today) we entered on Derek’s shift again and he refused to exchange our case we bought during our first visit one month prior to this visit. We bought the LifeProof case which has a lifetime warranty and the flap that covers the charging port broke off. We just wanted to exchange it (not return it) but he refused because it wasn’t in NEW condition. Of course it wasn’t, it was broken, that’s why we wanted to exchange it. He said we should contact LifeProof directly because it does have a lifetime warranty but he doesn’t want to deal with them.
Paid $200. to the geek squad on a new computer I bought at their location.They sent me an e-mail the following week and 5 minutes I had a virus. Had to pay them an extra $50. to come to my house for repair. They couldn’t fix the virus. Their toll free number left me on hold for 3.5 hours. NEVER picked up the phone.Called back and left a mess. Never return my call. Took computer in store, never cleared the virus, refused to refund money for computer and NO refunds on the geek squad if they can’t repair. This was a complete joke. They got me good.You have been warned.
went online to BestBuy.com and wanted to buy (4) ipad 3rd generation 64 gb for 454.00 ea. as advertised. The ad did not mention while supplies last or anything of that nature. I was told by customer service that there is no problem with the ad since it is store only pickup and there is probably one in a store somewhere in the country it is not false advertising , I am really disappointed I have been a Best Buy customer for 25 years and am slowly going to other suppliers because of things like this. I know its a cut throat environment out there but don’t cut the throats of your loyal customers.
In December 2012 we purchased a Dell all-in-one computer from Best Buy in Bellevue, Washington. We left for Palm Springs California before connecting the computer. While in Palm Springs, we purchased a lap top and Office 2013 from Best Buy in Palm Dessert, California.
Upon our return to Redmond, Washington on or about March 11th, we connected the new Dell computer and attempted to install the Office 2013. I encountered problems with the installation and contacted Microsoft support in India (1-866-796-5818). I allowed the technician to take control of my computer. After four hours on the telephone, the technician was unable to install Office 2013 and I was forced to leave to attend a doctor appointment. I was assigned the case number 1200395648.
I again Microsoft support on April 2, 2013 for assistance with installation. Parminder Singh assisted me but was also unable to install the software. After over two hours he did have a supervisor assist him in installing a trial version of Word so that I could complete my contract work assignment. I was not able to reconnect with Microsoft Technical Support until today, April 11, 2013. I was transferred to Wilson who asked me to explain the problem I wished resolved.
I gave him the case number and was transferred to Jennifer. Jennifer took control of my computer but was also unable to install the software but informed me that my brand new computer was corrupt and she would fix it for $99.00. I informed Jennifer that it was brand new and would take it to an authorized service representative. I also asked her to e-mail me a copy of our conversation so that I would not have to fully explain my problem when contact Microsoft Technical Support again.
She refused stating that it was confidential but offered to send a Technical Work ledger and again told me she would fix the problem for $99.00. I again told Jennifer that I would take the computer to an authorized service facility and asked her to send the Technical Work Ledger. She refused stating that she is not allowed to send the work ledger if the problem was not resolved. I was in discussion with Jennifer approximately 2 hours.
I still do not have Microsoft Office 2013 installed on our new computer.
I demand a refund of the software I purchased in the amount of $120.00 plus my time in communicating with Microsoft Technical Support in the amount of $720.00 (6 hours x $120 per hour).
I bought a Toshiba laptop in Jan. 2013 at Best Buy at Maple Ave in Milton I had problems from the start with it freezing up. It was windows 7 but I had upgraded to windows 8 , I got the Norton anti virus pkg. and geek squad pkg. The agent I contacted on line for geek squad was very helpfull re the freezing He went into the computer and confirmed that it had stalled many times and recommended that because it was new I should take it back to Best Buy and have Toshiba check it out.
Best Buy called me when it came to their store The first thing I noticed was that it had windows 7 not 8 and the anti virus pkg. was void. I brought the windows 8 and Norton software back to have it reinstalled but when I spoke to the manager BRYAN and asked would it not have been easier to replace the computer at the beginning since it was new he in a sarcastic tone told me that he was doing me a FAVOUR by sending it back to Toshiba because I should have done that.
But I did’nt buy the computer from Toshiba I bought it from Best Buy Don’t you back up the products you sell. Would Toshiba have replaced it if necessary? To say I was disappointed in his attitude is puting it mildly I won’t be back there
My husband and I went to BB Willowbrook in Houston, TX on 3/9/2013 and purchased a new washer from BB in the BB store. We also purchased the protection plan. We have bought several items from BB and love the Geek Squard. We THOUGHT and were told this new washer was a BB product covered under BB. The ONLY receipt we got was from BB!
The washer was not in stock and had to be delivered. We were told it would be 5 weeks. We were fine with the wait. While our old one was not working properly, (it did not drain) it would make due.We were happily surprised when we were called on 3/20/13 and told our new washer was here! It was delivered on 3/22/2013. My husband accepted delivery.
I did not use the washer for a few days. When I did, I noticed during the spin cycle, the washer was not balanced and rocked back and forth. Our laundry room is upstairs so it is VERY loud. I thought maybe it was a fluke and tried again with another load of clothes. AGAIN the rocking and banging, but even worse.
On further inspection during the spin cycle I discovered the machine was not balanced properly DURING installation!!! I was annoyed, but figured a quick call to BB and the wonderful GS would fix this. I call BB and was informed my washer was NOT a BB purchase but a PACIFIC SALES purchase!!! I was shocked.
Not only was I not informed of that, but I had NEVER even heard of PS. I was also informed that my product was NOT covered by GS!! That was news to me. Nowhere on the ONLY receipt I got did it say this was a PS item!!! I was also informed I was suppose to receive a separate reciept from PS which we DID NOT. We were NOT informed of the return policy nor did we recieve the correct receipt. We were misled and give “bait and switch”. We are also Premier Silver” members and were told we have a 60 day return policy that is printed on our receipt. As I later found out, all LIES!!
After being informed that the washer was a PS item, I was given the number for PS. I called and explained the issue. While they admitted the item was not Installed properly, they informed me I would have to work “on their schedule” to get the problem fixed. I was shocked and angry!! I explained that since both my husband and I worked, Sat morning would be the best time. I was informed that they cannot give me a time or gaurantee that it would be Sat due to scheduling.
This is NOT acceptable! If the item had been set up properly to begin with, I would not be calling!! I asked what option would I have if I could not make the Sat time, I was told I would have to reschedule “sometime” in the future whenever PS had a time available!! This is horrible customer service!!I did not spend a large amount money to have a machine that does not work properly. I asked about the return policy and was then told to call the BB store.
I was then informed by the store that the PS return policy is different than BB policy. I am very upset. I feel we have been lied to, and misled. I will be calling the Willowbrook BB store manager today to find out why we did not get the PS receipt. Also I want someone to explain to me EXACTLY what the PS return policy is.
My husband is also calling the BB store credit card to find out what coverage is offered. We are ready to return this lemon and go to Sears and by a new washer from the store, with the Sears protection FROM Sears!!!!!!! If we had been informed the washer was not a BB item covered under BB, we would have NEVER purchased it.
1:47 PMWanted to update on the LACK of “customer service”My husband call the BB store credit card and was told there is NO consumer protection when you purchase something that is not working properly.VERY DISAPPOINTING BB!!!
We will be using Visa or MC from now om at BB.I called the Willowbrook BB and asked to speak to manager of PS. He of course was not in. I was told by assoc that I SHOULD gave gotten receipt stating purchase was PS. DID NOT!!!! No answer given why not?? Was also informed of 15 day return policy from date of delivery with 25 percent restocking fee!!! After the item is inspected by PS and THEY decide if an item can be returned!!! Hmmmmm. What do you think their response will be?
It is in their best interest to not let anything be returned!!!!!!I am VERY UPSET. I really felt lied to and given bait and switch. Washer still not leveled and possibly MAY or MAY NOT be on Sat. I will be warning everyone I know on FB and by word of mouth to not shop at BB appliances because PS is a sub standard, poor customer service, and horrible company!!!! I will be calling the store manager Jason back tomorrow for answers!!! Best Buy has lost a once loyal and valuable customer!!!!!
On 3/9/2013 I had a viper alarm with keyless entry install. This was done at Best Buy #336, Jackson Ms. 39211. The phone number is 601-977-9115. The car was taken in at 12:15 pm and it ws completed before 6:00 PM. Upon bringing the car home the trunk would not open at all using the new rempte key entry. I call Best Buy and they schedule me to bring it back.
That was corrected. Durning the week of 3/11/ thru 3/20/2012 the keyless remote would not let me enter my own car . This happends on and off. One morning I got uo to go to work and the keyless entry would not unlock the door, i tried for 10 minutes, then I had to use my regular key just to open the doors.
Again on 3/13 i went into the grocery store, when i came out i press the keylees remote to unlock the doors, they would not unlock. I stood outside for about 15 minutes panicking. After numerous trys i then use my key to get into my car. On Sunday 3/17 I was a church and upon leaving the key less remote would not unlock the doors. I then used my regular key.
On 3/20/2013 i proceeded to leave work for lunch, press the unlock and the keyless entry did not work. I stood outside for 10 minutes before using my regular key. I then sit in my car for 15 minutes before it would crank. This took 25 minutes away from my lunch hour. I am 50 years old and very disappointed. I could have been robed or kill just trying to get into my car.
The alarm work when it gets ready. THIS IS NOT ONLY EMBARRASSING BUT HAS CAUSED ME STRESSED PROBLEM. I AM VERY UPSET ABOUT THE AMOUNT OF MONEY I HAVE SPENT COMING BACK AND FORTH TO YOUR BEST BUY TECH. THIS WILL BE REPORTED TO THE BETTER BUSINESS BUREAU. I SHOULD BE COMPENSATED FOR MY GAS, AND THE STRESS AND EMBARRASSMENT THIS HAS CAUSED ME.
I have not had this phone for over a year now .Bestbuy has been charging me the insurance for all most a year or longer I was told I had to cancelled it on my own I wass under the imperson the insurance would cancell on its own I believe Best Buy has over charge me for insurance for over a year I will make sure that I tell all my friends ,family and people I know about this matter . I can’t under stand why I’m being charge for something I do not own any more I also did not received statements I was being charged if not I would of cancelled it .I feel Best Buy has stolen my money
we have been loyal customers of tmobil for seven years and live in island park new york.Hurricane sandy hit us hard and we lost the entire bottom floor of our house our roof heat and elec on top of that our cell phone service did not work.The only way we could make a call was to leave the area and that was hard because we also lost our cars.By now im sure you have heard of hurricane sandy fema still has a tent here to help people.Because your service did not work in a disaster when you need it most i wanted to cancel the service now you send me a bill for 927.97 ARE YOU KIDDING ME !!!!you are charging me 200.00 each line to cancel your service that didnt work does that sound fair to you?until you live something like this you have no idea. kindly read through my account history and see that i have been a loyal customer and never late with any of my payments please wave the 600.00 to cancel each line there just not fair and honestly i think we have been through enough paying another 600.00 for a service that was not there for me and my two kids in an emergency situation .sincerely arnold civitello
I have to say, this has been the type of online shopping experience that people dread! I’ve been on the phone to Best Buy countless amount of times, and I still can’t get the order to go through which I needed to be delivered by 5 Jan.
I placed my order, it went through, but the expedited delivery did not go through. I called up to change that (about 10 minutes later after having been cut off) , and they said the order can not be changed and I have to cancel the order and re-order.
I asked what about the credit card which has been deducted, and I was told that no payment has been taken. But surprise, the payment was taken and my cc would not go through again.
Wasted my time again speaking to best buy. Not a happy (near) client!!!
I placed an online order with Best buy on 12/20/12, since there were not enough people working in the camera department at the Best Buy at the Columbia Heights location in Washington, DC. I ordered a olympus digital camera white and the order number is BBY01-543569001312. I received an email indicating that my order had been shipped on 12/21/12 and that it would arrive by 12/28/12.
By the 29th the order still hadn’t arrived I checked the tracking number and it indicated my package was left at the front door. I called UPS and they indicated it was delivered to a Drew Lewis in Ambler, PA which I have no idea who that person is. I called the online customer service for Best Buy and explained what happened asking if I can now have the item be picked up in the store she indicated no, since it was an home delivery order.
I can’t understand why that couldn’t be done since it was not my fault it was shipped to the wrong address. I originally wanted the camera for Christmas day but they indicated it was too late to be delivered by Christmas. I thought it should be delivered before new years day, now she indicated it won’t be delivered until the 8th of January.
If she expedited the camera it won’t get to me until January 3 which is still after the 1st. I then asked to cancel the order and I would go into the store and purchase it there. She stated that I wouldn’t get my money back for 5 days, meaning I still won’t have a camera for New Years.
I am highly upset and PISSED OFF with Best Buy online ordering system and I can’t believe I am being penalized for a mistake you made. I will never order from Best Buy again and I will inform everyone I know not to.
I purchased an LG 47″ led flat screen TV 12-16-12 delivery and set up was for 12-24-12. I left the store assured of the date of delivery.
When I arrived home I looked at my sale receipt and had a question about the bill. I called billing to check my figures with theirs. When I spoke To Billing I was asked for my Delivery Date. I gave them what I was given 12-24-12. I was told they did not show a delivery date but would schedule me for 12-27-12 I was okay with that date.
I went back to Best Buy culver city #1510 fox hill mall. I spoke to a female supervisor there. I related to her what I was told about the date and that I was given 12-27-12. She told me you are on for 12-24-12 and handed me off to another best buy person who checked his computer and gave me the same answer 12-24-12. I was concerned with two different dates in the system and asked him will this cause a problem? his reply 12-24-12 I said okay and left.
My appointment time was 0800-1200. 12-24-12 I waited until after 1200 pm it was apparent there wouldn’t be a delivery. On 12-26-12 I had an e-mail saying the TV would be delivered on 12-27-12. I went to Best Buy fox hill Canceled my delivery and picked up the TV myself. Never got an apology. Thank You Very Much.
On December 24th 2012 I purchased a TV online from Best Buy. On Dec 25th in the evening I recieved an email from Best Buy stating my order would not be shipped until January 8th. I paid $55 for shipping expecting it to be shipped prior to that date as I require it for a get together.
When I called customer service to cancel this order, they informed me they would transfer me to shipping and they should be able to help me. I waited for over one hour until finally getting through. The person I talked to said they were also just a customer service rep and could not help me other than to transfer me to shipping again.
This is unacceptable. I do not mind waiting in cue and understand during this time there are long waits, but to put me through to the wrong department should not be tolerated.
Could you please have a representative contact me to cancel my order so that I can go get a TV myself in time for my get together.
Thanks for your cooperation
So you’d think one of the benefits of having a brick-and-morter store would be the rapid availability of goods and inperson customer service. After checking for the availability of some $160 speakers to make sure they were in-stock, I decided to go to the East Lansing Best Buy to purchase them for $5 more than on Amazon. Definitely worth a week of waiting, right? Nope.
I get to the store and there are no units at the display. Awesome, well they probably haven’t put more out right? After waiting for 15 minutes (really a little quicker than I’ve had to wait in the past I flag someone down who, when I ask if they have any more in stock takes me back to the display and say “nope.” I ask if he can check on the computer. Nope–he says the last set must have sold on my way over. Crappy luck, right? I get home and check the store availability again: in stock and ready for pick-up.
Screw this. If the experience and service available at a local store is so inferior to purchase online, why would I ever shop there again? I’ve bought thousands of dollars of electronics from Best Buy, but they finally lost me and my family for good as customers today. The sad thing is, I’m sure they couldn’t care less.
I bought a 42″ LG from Best Buy in Folsom. Took the TV home and exactly one month later it wouldn’t turn on. I went on line to see if there were other customers with the same issue only to find 239 negative remarks about the same crap flat screen. All 239 TV’s broke one month after purchase….Now, my complaint…
I took the TV back and recieved store credit..
As I was shopping for the new set, I informed the salesman that I read 239 negative complaints regarding the LG set.. His answer, “Not my problem, LG buys floor space and we sell them” Huh? You sell crap knowing it will break “Yep, it’s the chance we are willing to take”. So, I find a new set 46″ Samsung LED 240 RR for 1200 and think we are all set to go home…Nope, my reciever at home isn’t compatible with the new TV (Digital audio).
Our salesman 18 y/o punk tells me that only one of their recievers will work with this TV (A $1000 Yamaha) not true, the story goes on. So, I start looking at recievers to power my surround sound.. I found a 500 watt 5 HDMI Yamaha for $399…The salesman (My 18 year old expert) says ” Thats a cheap way to provide surround sound, you’ll be sorry you buy this” Really guy?
So, I have the new TV, the reciever and I’m ready to check out. A new salesman approaches me and says, ” I noticed you had some issues with purchasing some new equipment”. “I will throw a 6′ HDMI cord into the deal, no charge” Wow, a $6.50 cord for all of my 4 hr wasted time, but wait, Best Buy sells them for $20-$80.. I ask him, free? He says yep, I’ll inform the clerk…
We are now checking out and I remind the clerk about the HDMI cable…He says ” nope, cant give it away, I’ll give it to you for $10.. WTF I said…I ask the salesman to come and verify, he does and they (with some prodding) do it.
We go to the front of the store to recieve the set, reciever and cable. The security guy says, ” let me see your recipt”. He looks at me and says, “This isn’t your TV set, it’s a LG”. I reply, “no, I brought in a LG and bought the Samsung”. With a confused look on his face he says “No” and to leave the store..
I lost it then…Basically the manager came over and confirmed the purchase(s). We left and drove home.
Not until we opened the box did I see the Illegal action that took place on the recipt.. They, (Best Buy) credited me $521 for the old set. I payed $690 with tax. Basically, I was double taxed at the end paying $1350 with tax at the end of the purchases..
I called Best Buy corperate today and they hung up on me when I threatened to call the IRS.. My fiance’ is a CPA and confirmed the Illegal taxation…
Moral of the story, DO NOT GO TO THE BEST BUY IN FOLSOM CALIFORNIA, they are rude, ignorant and knowigly carry out Illegal transactions…
This happened at Concord Mills Mall on 3/9/12 and I felt so uncomfortable along with every other patron in this facility and can’t seem to get an answer from Corporate that I feel the best way to get it out there is by posting it. I have posted by complaint about a REGIONAL MANAGER from the Best Buy right down from the Starbucks ~ we were ALL DISGUSTED to say the least. This man makes an extremely amount of funds and he kept throwing his title around over something the cashier HAD NO CONTROL OVER!
COMPLAINT: I’m not usually one to complain since we all have bad days in life but what I saw from your ‘Regional Manager’ if that was an actual regional manager that took place in Starbucks which is also at Concord Mills Mall was beyond appalling! I work in upper management myself and was sicken by this man try to strong arm himself into a free refill. The person behind the register, Jay, kept advising him that the policy had to be removed because people were taking advantage of it.
There has been a note posted for almost 3 weeks VISIBLY for all patrons to see. Your ‘manager’ proceeded to yell at this minimum waged employee asking if he knew who he was, that he was a REGIONAL MANAGER for Best Buy and that he was going to give him the refill or he would call Starbucks Corporate offices. The employee stated clearly that he is unable to do this since he could lose his job. The ‘manager’ proceeded to call headquarters and yell at the corporate offices and at the employee for over 20 minutes!
Then advised the employee that he would have his job because ‘I’m a Regional Manager’ with Best Buy and you don’t know who you’ve messed with here’! I was on my 15 minute break, this supposed manager BLOCKED everyone else from getting their orders and to say that myself and the other 10 people or so were outraged is an understatement! I will make it my personal business to go online to all these review sites concerning the Best Buy at Concord Mills, NC and advise how rude the management is and that it would be better to just travel elsewhere.
With so many ‘consumer complaints’ internet sites available, if I was you, I’d think about my next move. Two employees got reamed during this unnecessary process over $1.28 – a $1.28 that could have lost them their jobs – while I’m sure your manager is living well into upper middle class. I demand an apologize to these two workers BY THIS MANAGER or I will make it my business to go on every site with a 1 out 5 comment concerning Best Buy. I’m so disgusted by all this and EXPECTED MORE from your company!
The man claiming he was a ‘Regional Manager’ came in between 11AM ~ Noon (Eastern Time) and had what seemed to be maybe a Nigerian accent. Please at least have a decency to update me on the situation. I love shopping at Best Buy, I spend money there
very freely but I’m happy to stop and take your other consumers with me!
I bought my computer Oct. 2010. In December my WMAX went out. Had to take it to best buy where I bought it from, they sent it to the “Authorized Service” to have it fixed, got back sometime in January. Then my Hard drive crashed in Early April. I took it back to Best Buy where they again sent it off. When I got it back there was nothing on it at all. They told me I needed to contact Toshiba, which was my first contact and a horrible experience! They told me I should have sent it to them not the store I bought it from and I had to buy a new program to have my system reset. After much arguing I sent it to their Depot and they had it reprogrammed.
I told them when it was at Best Buy, again when it went to the Depot (IN WRITING!) that I needed a charger, mine was not working properly. I got no response. I then called them again, stating that my charger did not work properly….they denied me getting one. I called again in November again reguesting a charger but now I am out of warranty, nevermind I had previously requested a new charger. This thing was crap and I had my feel of Toshiba Customer Service. So, I’m sitting on my bed doing my school work and I go to move my computer and the Dang charger and computer were so hot that the charger was melted to my bedspread!!!
They responded quickly to this event. I sent the computer and charger off to be repaired and got it back in Days. Here is the good part!!!! They sent me back my computer as is saying the stickers were not melted but water marks. The Port was damaged but it was not due to melting and that the cord was not melted, it was because I cut it!!!!! I am Furious!!! I not only have written documentation requesting the item be fixed, I have pictures of the damage from before I sent it in, and now I have proof of the company accusing ME of trying to fraud them! I think I am seriously going to sue Toshiba for the damage, & defamation of character!!!
I wish I could sue them for horrible customer service!!!!!!
Bestbuy commercials are taking Christmas from Santa Claus and making Christmas about Bestbuy Corp. This is what my grandchildren are seeing on TV and I don’t apppreciate Bestbuy taking our children’s Christmas fantasy away from them. I was going to buy laptop that was price about $800 plus router and a 3G kindle priced at $149. I will buy elsewhere such as HHgreg or Amazon.
I was talked into buying a Dynex 32″ tv by one of your sales people. She told me it was a great tv and the price was only $199.00. She helped me find the right tv in a box and I followed the grey line from the front of the store to the back and then back to the front again carrying this tv. While waiting in line to pay for this great bargain I was approached by a sales rep telling me if I applied for credit I would get an additional 20 to 30 dollars off the tv. After waiting forever to get to the cashier I was told the tv was not the one on sale and I would have to pay 329.99 for it. I tried to explain that the clerk in the back had told me it was only $199.00.
Seems it didn’t matter what I was told by the tv lady and if I wanted the tv I had to pay the full price for it. I decided to take the tv anyway and still do the credit so I would get the rebate of 20 to 30 dollars. After all this hassle I didn’t look at my credit receipt till I left the store and again I got screwed by Best Buy because I did not get any rebate for applying for credit. Best Buy has lost me as a customer along with my sister who was also wanting to buy a new computer through them. I know Best Buy doesn’t care about me or my family but with this kind of service they should not be in business.
I bought a laptop from Best Buy 3 weeks ago today. The AC adpater cord was bad and the computer would not work. The computer was find just the cord was bad. I carried it back to Best Buy thinking they would just replace the cord and they refused b/c it was over 2 weeks. They stated they would need to ship it off for repairs and did not know how long it would take. It did not need repairs it just needed a new cord. They sell them on the shelves but they still would not replace the cord. I came home and called Gateway and they stated they will ship me a new cord which will take 3 to 5 business days. Now I’m out of a computer for another week.
I WILL NEVER SHOP THERE AGIN. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!!!!!!!!!!
I bought myprinter and replacement ink from Best Buy with the salesmns help.When ink ran low went to replace it. It was saying it couldn’t detect the ink. went back to Best Buy and bought another ink thinking maybe that one had dried out. No luck. (Best Buy is 30 minutes one way}.Called Kodak and they said it was the printer. So they send another refurbished not new ans without the cradle for the cartiages. So I take my cradle out and put it in the refurbished on. Still says can’t detect ink. So I go to the Geek Squad at Best Buy and they say its the cradle not the printer.
Of course they don’t have one and tell me to go home and contact Kodak that I can get it faster but leave the printer there just incase i can’t.Don’t forget I purchased a two year warrenty.So the cradle comes and I put it in and nothing happens. Same old problem. So then I reinstalled the printer to the computer thinking maybe that will help. So then comes my kids to see if they can help. hey look at the computer and tell me its the wrong kind of ink. The problem all along eas because someone sold me the wrong ink. So I took the ink cartiages that I purchased the first and second time back to Best Buy.
Remember this is the 5th time I had to go30 minutes one way to this store. I asked for a manager and got some girl witch was a cashier in the returns. She could have cared less and questioned me if I had bought the second pack of ink there because I didn’t have a receipt. She gave me stor credit for that and the difference in price for the first one. I told here she needed to give me that ink or a gift card for all my gas and trouble and she just laughed and said we can’t do that.
I bought what I thought was a new computer at Best Buy for $899. I soon find out by the error log that it is used and not running properly. Nothing can update, including the antivirus. I go back with my receipt and want an exchange. They refuse to look at the error log["We don't know anything about an error log]. I say I want a refund and am turned down saying that I had a 14 day guarentee.It was under a month! I said this was never said or written as I would not buy a piece of $899 piece of equipment with a 2 week gauarentee. They stonewall me.I bought a computer from Dell after spending hundreds trying to get the piece of junk from Best Buy working.
Tried to return an unopened washer drier stacking kit 6465041 WSTK1 PURCHASED 7/12/2011 WITH RECIEPT for $29.95. Manager on duty would not credit our account because CORPORATE changed their return policey to 30 days. We were never notified of the change at the time of the purchase or anytime after. We have spent $15,000.00 over the last three years and have excellent credit. Will never purchase from Best Buy again. This is not a high tech electrical device that can be damaged even when left in a hot car, or placed in a tub of water overnight. It just bolts to the wall and all parts and packaging were intact.
I purchased best buy insurance for my iphone less than a year ago for a contract of 3 years. I was also mis informed about what the insurance covers, neverthyless, its $14/mth. Now I have issues with my battery not lasting a day with less than a 10 minute phone call and I’ve have big issues getting a replacement it’s not worth it if it’s such a hassle. The in-store customer service is Brutal. The manager was even worse than his staff. I WOULD NOT RECOMMEND DEALING WITH BEST BUY AS THEY DO NOT BEND OVER BACKWARDS AT ALL FOR THEIR CUSTOMERS.
BEST BUYS COMPLAINT. I waited from 9:45 in my car until the store opened. Went directly to the TV section to purchase a TV set. It is now 5 mins later and I ask an employee if he could help me, he then call someone on his employee phone, 5 minutes I was still waiting, I ask him is somebody coming he call again. I waited again another 5 minutes, than said him if anybody was working. He left, then came back to tell me the person he talk to was with someone else and I would have wait. There is no one in the store, the store is not busy it is how 10:20. The employee who told me I had to wait, NEVER ask if he could help me OR ask what the question.
was. Now I am to believe that at 10:05 in the morning there is only 1 person that can help with TVs and he has been with this customer for 15 minutes and agoring me. I pick out a TV with no help from anyone in the best buy’s in secaucus. I WILL NEVER BUY FROM BEST BUYS IN SECAUCUS if you can not get help at 10.05 in the morning when they are only open 5 minutes, than I can not amagine ever getting service when there Might be busy.
A little over 3 years ago we purchased a 32″ Toshiba LCD TV. The salesperson suggested we also purchase a 4 year performance service plan. Recently we started having trouble with the TV. It would take 5 to 10 minuted to turn on. I called Best Buy, who forwarded me to THE GEEK SQUAD!!! I gave them all the information they asked for, serial number and Model#. A repair person came yesterday, removed parts, then told me “it’s the right item, but not for this model”. That was Wednesday. His projected date to return is not this Friday, but a week from Friday. We figured we could put up with the delayed screen till then, but when we went to turn it on…..NOTHING!
I called the Geek Squad to tell them this was unacceptable, and was told “I’m sorry, there’s nothing we can do. A supervisor told me it COULD come in by Sat. or Monday, in which case it could be a few days earlier. The big word is COULD! With this kind of lack of service, especially since THEY sent an incorrect model part, I will never deal with a Best Buy plan again. We have been faithful customers but no more.
Needed to change the password for Reward Zone account – need to print out a certificate expiring in August. Try numerous times to change pwd and get an error message at top of screen – due to technical issues pwd can’t be changed at this time – try again later (just like the Magic 8 ball…). Same message for over a week – talk to a rep who says she will change the expiration date on certificate – but she runs into problems. No luck so back to trying to change pwd. Have many emails from Best Buy with link to change pwd – same error message every time. New rep says she will get the certificate number for me and I can give the number at the store – they can look up and print out or apply value.
Problem! because someone tried to change the date now the coupon won’t work. She says she fixed the problem but wait 24 hrs before calling back for the number. Call back (pwd change still doesn’t work a week after the first try) and am talking to someone who says she will change pwd AND get me cert # but we are disconnected. Call back and now new rep says she can’t do anything per company policy because acct is in husband’s name. REALLY?? Nope, she states she will not do it so I ask for a supervisor. After a LONG wait with very bad muzak, I ask the supervisor: the website seems to be in a constant state of technical difficulty so I CAN’T change the pwd – but BB won’t change the pwd and won’t give me the cert # because the acct is in husband’s name: WHAT DO YOU SUGGEST I DO????
She says only husband can do anything over phone -Explain OVER AND OVER again husband is not available!! Supervisor states company policy. I explain it is NOT company policy because I get different responses EVERY time I call!! For a STINKING $20 certificate WE EARNED FOR SHOPPING AT BB!!! No more, I will gladly take my business ANY WHERE ELSE!
The letter below was written with the intention of sending it to Best Buy, but all email addresses that I can find either bounce back or ignore the message, and their online form just goes to a blank page when I press submit. Dear sir/madam, I recently visited my local Best Buy location (SW 88 ST and 122 Ave, Miami, FL), and had a conversation with David in the video games department. I asked him very clearly, “If I trade in my DS Lite, will I get the $100 EXTRA credit promotion?” He responded and indicated to me that yes, if I were to trade in my DS Lite there would be a $100 extra credit applied to its value (in addition to the original value).
He also stated that I would receive an extra 30% credit on any games traded in (min. 2). I brought in my software and hardware, and because of “a bug in the system”, he said he would have to process my games and the DS separately. This did not seem like an issue to me, so I told him to go ahead and do it. Once he was done processing the games, he stated that I would receive $40+ dollars for the 6 Xbox360 games that I traded in, including the extra 30%. While this seemed very low, I went ahead and proceeded with the transaction with the assumption that I would be receiving at least another $100 with the trade-in of my DS.
When he started processing the DS, he ended up stating that he could give me NO CREDIT for the DS because there was a small imperfection on the screen, which had been there from the day that I bought it and did not affect the functioning of the screen or the quality of the image in any way. This imperfection was ONLY visible when the screen was turned off. I told him to go ahead and take it anyway, since I would be getting the extra $100 either way. At this point he called over another employee, Lis. She clarified that I had been mislead by the way he answered my initial question, and referred to the fine print on the ad, showing that that was not the way the promotion actually worked.
The only reason that I wanted to complete this trade was because my phone has been malfunctioning for some time, and since I am currently unemployed I thought to part with some of my favorite Xbox360 games and my DS Lite in order to replace my phone. At this point in the conversation, it was obvious that not only would I not be getting enough credit to buy a new phone, but that the low trade-in value that I accepted for the games (about 10 minutes before) was just not worth it.
I was already thoroughly disgusted with the way this entire transaction had been handled, and I asked for the DS and my games back with the intention of taking my business to GameStop. I was then informed by both David and Lis that they would not be able to give back my games, and they called over the Manager on Duty (unfortunately, I did not get his name). He proceeded to tell me that I should have evaluated all the trade in values before accepting any of it, and when I stated that I had asked David and Lis VERY CLEARLY before the transaction, he essentially said too bad, it’s too late now to cancel the games’ trade in.
I feel very taken advantage of and ripped off AGAIN by Best Buy. In the past, I have had major issues with return policies and even equipment warranties with your company. I have been refused returns for minor, insignificant technicalities, and more importantly I have been refused warranty replacements even though I specifically paid extra for REPLACEMENT rather than REPAIR warranties.
My family has had similar issues with returns and warranty policies with your store over the years, and they decided long ago that they would no longer shop at your stores or recommend others to go there. I had always argued, and even though I had seen a few issues, I felt that overall it was still a decent place to shop. Being ripped off for 6 games and not only not being able to replace my phone, but getting MUCH lower trade-in value for my games than I would have gotten elsewhere, along with having the DS trade-in refused for such a minor issue, and on top of that having the manager flat out REFUSE to void the transaction and give back my games is simply the LAST STRAW. I am fed up and sick and tired of having Best Buy repeatedly take advantage of me on what should have been simple transactions.
In the past, I have made many large electronics, games, music, and DVD purchases with Best Buy, and in addition to that, as a computer engineer and technician I have brought quite a lot of business to your company in recommending purchases to friends, family members, and the online community. As a former Alienware and Dell engineer and avid gamer, I am an active member of many gaming forums in the online community. I am very upset over this whole experience with Best Buy, and I will make my feelings known and warn others against being taken advantage of by your company, and I will personally join my family and friends in NEVER stepping foot in your stores again.
I called (on hold as i file this complaint) the Best Buy store # 251. Glendale, AZ. Phone number (623) 486-2600. I have now been on hold for over 31 minutes per the timer on my land line phone. UNREAL!!!! In this day and age and the ability to convey information at the speed of light. Don’t you actually sell the products that allow this to happen? And yet here I sit… on hold now for over 35 minutes. I’ll wait until I get someone on the phone so I can actually give you the final wait time. I know nothing will be done about it and you really don’t care. I just thought I would file this complaint to fill the time.
It’s obvious to me you don’t care or this wouldn’t really be happening. You’re a typical large corporation who could care less about your customers because you are making money. By the way, I was recently laid off from a job that I worked at for over 15 years. Given this situation, I would love to be hired by Best Buy in a position to keep things like this from happening? Obviously you need help in this area. I could have your stores running very efficiently. Give it some thought. I realize that whomever is reading this, has no authority to make such a decision. Perhaps you could forward my request on to some one who can/does make those decision.
We’re at over 46 minutes now. It has been so long, I’m beyond irritated and frustraded and am now beginning to find the humor in it. LMAO!!!!! LOL….my entire family is now in my home office looking at the counter on the land line and laughing. You’re really earning some repeat customers here. WAIT!!!! 51 minutes and 5 seconds!!!! Craig has answered the phone but only to hang up on me when I began to tell him of my opinion of the level of efficiency at Best Buy customer service. ROFL!!!!!! I’m jumping in the truck to go down a see Craig in person. Wish him luck!!!!!
I bought an expensive canera, with maximum protection. The camera fell onto rocks, cracked, filled with water from a running stream, and the lens cracked and was bent. I brought the mess into Best Buy. Anyone with an I.Q. below dull-normal could see it was a total loss. But the senior Geek on duty, stated it must be shipped away for an evaluation to see if it was repairable, before issuing a new one. Four weeks have passed, not a single call from my local Best Buy, so I make a phone call. Their only information was that it was “being REPAIRED”. THE REPAIR WAS DELAYED BECAUSE THE FARMED-OUT REPAIR SERVICE (located 2,000 miles away) COULDN’T GET PARTS.
At least that is what I was told. I believe my look into THE repair status, via home computer, was the same they were looking at – no mention of a parts problem. Comments – THAT camera is a sophisticated bunch of electronics – it could never be repaired to its original state. (I know of what I speak). A replacement should have been issued. They and I haven’t a clue what is going on with my purchase being “fixed” by Precision, El Paso, Texas (1-800-665-6515). Their $ 130.00 service plan is obviously not of any serious concern on their part. Short of being a total S.O.B., I am at a loss.
Their sales representative who sold me the policy said that – worse case scenario – a problem might take two weeks to resolve.
Today we took a non-working LG microwave back to Best buy in Arkansas. When we purchased the microwave we purchased a three year extended warranty. About 30 days after we purchased the first microwave it decided to stop working correctly so we took that microwave back and got a new one. Today, the second microwave decided to stop working and we took that one back. After standing in line at Best buy (only one other customer at the counter) we were waited on, during that time of trying to help us.
3 of the Best buy customer service employees were more interested in the missing “biscuit” from McDonald’s (this was 10:00 am.) than in trying to get customer satisfied. After an hour wait and their many discussions of the “missing biscuit”, we were told that the 3 year warranty was considered as”fulfilled”(even though it wasn’t up until 2012), ok I wasn’t happy with that and then just because the microwave we received was higher(same brand, same model) we ended up paying more money(really wasn’t happy with that).
Needless to say, it maybe a long time before I shop at Best Buy. AND…I hope they found their “missing biscuit” or better yet “eat before you come to work”.
My name is John Smith. In Jan of this year I went in to best buy on Bay and Dundas in Toronto. I was horrified with the treatment I recieved.The employee was rude and somewhat arrogant.I asked for a certain item and he went and helped someone else.I later figured this was due to my speech impediment.At the same time I do have a good education and could probably out think most of your employees. On another occasion, I was met with the same arrogance,however,this adventure led to a bit of an argument.I was somewhat disappointed with my self, simply because I permitted myself to be brought down to his level. Later, I did however get what I was seeking.
It has taken me some time to lodge this complaint, simply because I usually do not allow for provisions as to where I will stoop to the same stupefied intelligence that most of your employees possess. If this is the practice of Best Buy,then maybe,you should not be in business. I am thinking of taking this matter further. You have lost a customer. My email address is johnandbella [at] bell.net
My Brother bought a 50 inch Panasonic Plazma Tv From best buy in March 2011 The tv barely made it a month and quit .He paid around 900. Dollars for the Tv but made the mistake of paying cash for the tv and somehow the receipt got loss Went to best buy with the TV to see if they could fix it but they were very rude to them and refused to help them .They talked to several different people here at best buy but got the same run around. They told him cause he didnt have a receipt and he paid cash for the tv they cant prove they hadnt stole it from there and wont take care of it.
My brother has never stole anything in his life an is a religous person .I will never buy anything from there and I would hope you dont either.Best Buy should be out of Business they shouldnt be able to do the customers the way they doo.They down right lie to your face to get you to buy their JUNK.
On May 13th I placed a call to Best Buy at 10:30A.M. BEST BUY- 5311 SOUTH CALLE SANTA CRUZ TUCSON AZ 85746 (520-294-7660) As usual they have machines and i pressed 3 to speak with an associate, i waited 8 minutes until someone picked up the phone. The girl asked if she could put me on a brief hold? I told her that was fine, little did i know a brief hold means never. I decided to call on a different phone, leaving my other phone on the call, i called and waited 10 minutes someone picked up and hung up on me. next i called again but connected to Geek Squad where i asked to speak to the manager of best buy, he said he will get her for me.
10 Minutes later manager comes to the phone and i explained the problem, she says sorry and asked are you on another line? I can hear music, i told her i was waiting for one of her associates to answer that was 45 minutes ago. all i wanted to know was if i was able to get my home phone replaced because i had a warranty, and in the end i can not get the phone because they no longer sell it. THIS BEST BUY IS HORRIBLE WITH CUSTOMERS, WHY SHOULD I BE ANY DIFFERENT THAN THE CUSTOMER THAT IS STANDING IN FRONT OF THEM. JUST BECAUSE IM CALLING THEM ON THE PHONE DOESN’T MEAN I AM LESS OF A CONCERN…
I baught a new dishwasher from Best Buy in Nov. 2010 had it installed by the Best Buy people. the washer was broken. we beleive it was dropped someplace. It flooded my home when used the first time. cost to repair floors and cabenets $4076.00 Gallagher Bassett Services,Inc. Is the company that handles claims for Best Buy and are not doing anything to help me resolve this insurence claim. I would not buying anything from this company again. It is seven months and no resolve. This is not a good way to do buiness.
My laptop was getting the blue error screen upon booting. I knew I could restore to fix, but had a bunch of pictures and a game my child had been playing for months, and didn’t want to lose the data. Brought laptop to Geek Squad at Best Buy in Paramus and was told it would be $199. to fix. Asked them what would happen if they couldn’t fix it and was told the money would be refunded. After a week with no update, I called and was told, “right..nothing we can fix, we have to restore, so get us the disks”. Told them I can restore myself, I will come to pick the laptop up and get a refund. The clerk told me no way I was getting a refund.
Had the manager on the phone who informed me the same. Reminded him that I was told if they couldn’t fix the problem, I would get a refund; afterall, I paid for a service they couldn’t perform. He told me they did fix it…it needs a restore. Unfortunately for him; I worked in computer support for a large corporation and know that when you cannot fix the pc; you must restore. I reminded the manager that I hired them to fix the computer; the clerk used the exact words “we could not fix it”. “Maybe” he said but the service fee would cover it for a year, and so we might as well pay him and when it gets to a blue screen again, they will fix again.
I told him that restoring my laptop everytime it crashed would not be a solution. He told me then to pick up my laptop, but I wouldn’t get any money back!
Bought the top of the line 40″ Samsung Flat screen TV from Best Buy, the salesperson talked up this Black tie protection plan which if we had a problem just to call and they would send a service tech to the house and if they could not fix it they would replace it, so I bought it. 8 months later NO picture. Made the call…. 7 calls and 6 days later still no best buy tech. But he did call me but I think it was from another country cause I could hardly understand a word he was saying, I do believe he ordered a part he believes I need, just tried to call him after 4 days of not hearing from him and got his answering machine than called Geek squad AGAIN.
After finilly getting switched over to a “think” was a manager she keep repeating that the part was just ordered Monday and took 5 days. NEVER AGAIN WILL I BUY ANYTHING FROM BEST BUY!
went to best buy in deerfield il ,wanted to see the stereo’s ,amps ,speakers minding my business a salesman asked if i needed help so i wanted to see how smart or new what hewas talking about so i end up buying almost $1,000 dollars of equipment to put in my chevy hhr now comes the best buy installation 2 guys almost 2 days to install ,amp,speakers the radio was going to be on the 3rd day so i said forget it now that these idiots wired everything wrong because the right rear speakers didnt work some times so i brought it back ,again the idiot named john says he fixed it i say thanx next day door chimes
turn signals dont work take it back again the idiot john says the amp is defective ok gret another one same thing again happens buy now i amso pissed because i had to take it to the dealer to find out problem which they said amp is wired wrong suggest i take it back to et it removed now i am dealing with idiot manager micheal benachuto this idiot should return my money and call it aday instead says he needs to talk to best buy corperate on this problem he is the biggest asshole i no and best buy is the worst to do business so stay away from deerfield il best buy please they are idiots
I took my Dell laptop to the Best Buy geek squad for repair. As has been my experience in the past they could not make the repair in store. So sent it out to a repair facility. After being out for approxiamtely two weeks, it was returned. However, it never made out of the Manalapan store because,you guessed it, still not working!! I’ve been without my laptop for weeks and still no update from Best Buy. Calls to the store and the corperate office for status updates provide a lesson in a futility with their customer service. I have never had to deal with a company that is less interested in coustomer service!! DO NOT DO BUSINESS WITH BEST BUY!!
I bought a laptop computer at Best Buy. I was told by the salesman that all of their computers go thru the “Geek Squad” cleanup process, before going on the floor for purchase. This process is that the Geek Squad people open up the computer and remove all the stuff that you do not want (ie all the meaningless icons etc) However they charge $100 for this. There a no computers on the floor that have not gone through this process. So each computer that was listed as $700 is now $800. You have no choice if you want your computer at point of purchase. But the real kicker is that if you want to return the computer, the extra $100 is NOT REFUNDABLE. So anyway you look at it, buying a computer at Best Buy is a scam.
We purchased a 55 inch tv, a ps3, a wii, and a denmon surround sound to go into our new basement we refinished… Spending all this money with best buy and the fact I have an escape the tv would not fit. Two weeks later I still do not have my tv. The schedule you a time saying they are going to be there from 9 to 11, you take off work and wait and they don’t show, so you leave and they show an hour later and don’t call. I called the local store and they say the delivery people have no set schedule and delivery times are no guarantee… after two weeks of this bs, I renting a uhaul tomorrow to bring home my tv…… Best Buy needs to appreciate customers who spend $3,000 with them, totally unsatisfied…
Here are the events that unfolded surround my complaint with Best Buy, the Geek Squad, and the warranty on my Samsung 63″ 3D TV.
Called Geek Squad to file for service on my Samsung 63” 3D TV. Representative to all info for TV as set me up for 3-7-11 Tec Repair Service Request # 43968211. Repair vendor Sherwood Magnavox Repair at 225-275-6900. I called after a long wait to talk to the repair person as listed above. He said I don’t understand why Best Buy keeps doing this. Informed me I was still under the factory warranty. I knew that but was guided in the direction by Geek Squad. He told me to call Samsung at 1-800726-7864.
I called Samsung and spoke to the rep and she set up the service call. She gave me the following to track the service under ASE-4007992772. She completed the service and the shocking hit. It would be 2 to 3 days before I would be contacted. She also tells me if I don’t here from Service that I need to call back. I’m sorry I believe this is why I have a warranty so the product company does the work and provides me with a service. This is not expectable.
I traveled to our local Best Buy in Covington and spoke to Warren and Shawn in the TV Sales and explained what I have been going through trying to obtain Warranty Service. I also had the both of them read the document prior to this update. Warren replied that I was getting the run around and Geek Squad did not handle the service correctly. So after about an hour Warren and Shawn working through Geek Squad set me up with a service call for Friday March, 11. With once again Sherwood Magnavox Repair. Service order 440-356-89 for the hours between 12 and 4 pm.
Service was suppose to take place between the hours of 12 and 4pm. 4pm has come and gone so I had my son contact Sherwood Magnavox Repair and the man told him the same thing as stated on 03-07-11. Warren also told me to call him if anything went wrong. I will be contacting him on 03-12-11.
I contacted Best Buy, Covington and spoke to lady and explained what had happen on 03/11/11 and if I could speak to Warren or Shawn. She replied the Warren was out and Shawn would be coming in later today and she would have him call me. Well here I sit and nothing has been done.
I called Best Buy in Covington and did not get a answer. So I called back later this pm and still no answer.
I then called the Geek Squad and first spoke to Agent Marsee at and around 12 Noon. I then explained to her my frustrations and getting a very new TV Repaired or Replaced. She then transferred me over to Agent CJ. Agent CJ had all my info and explained to me the reason Sherwood Magnavox Repair at 225-275-6900 did not come out was due to a Trip Charge and Agent CJ said that Best Buy would handle this. He then gave me another service # 44035689 and set the Repair up for March 15th between 8AM and 12 Noon.
Repair rep did show up from Sherwood Magnavox Repair. He ran a Diagnostic test and found mother board bad. Rep told us that it would be 7 to 10 business days before the part comes in. He also tells us WE NEED TO CALL GEEK SQUAD TO REMOVE TV FROM WALL BEFORE HE WILL REPAIR THE TV. My wife then calls Urlanda back at Geek Squad and got the run around and finally the tell her that she would call back on 4HRS TO SET UP TO HAVE TV REMOVED FROM WALL. WELL GUESS WHAT SHE HAS NOT CALLED. THAT LAYS OUT THE STEPS I NEED TO DO BUT REMEMBER IM SUPPOSE TO HAVE A WARRANTY.
5PM Est Time my wife received a call from Geek Squad that the service to remove the TV off my wall has not been set up yet and waiting on Sherwood Magnavox Repair man to call her with details. WELL THAT’S NOT HAPPENINING BECAUSE HE TOLD MY WIFE TO CALL.
HERE ARE THE STEPS
1 FIRST REPAIR MAN RUNS DIAGNOSTIC TEST AND NOW I WAIT FOR PART 7 TO 10 DAYS
2 I THEN NEED TO CALL TO HAVE THE TV REMOVED FROM THE WAY THAT BB INSTALLED
3 THEN THE REPAIR MAN THEN REPAIRS THE TV
4 I GUESS IM SUPPOSE TO CALL GEEK SQUAD TO HANG THE TV?
Best Buy Geek Squad sets a service that is not available tie extended warranty starts.
At no time when I purchased the 3d TV, Blue Ray 3D Player, was the Warranty in detailed I called Samsung for Warranty Work.
Warranties provide by Samsung waiting period of 2 to 3 business days before I’m contacted about a service date and if I’m not contacted I need to call back. Call back I believe this is why I have a warranty.
I spent just on this purchase alone totaling $ 4366.57. I find this hard to believe the poor service and run around that I have had to do in uncalled for seeing warranty work means your Product Provider should be doing the leg work and I have been the on that’s done the leg work. No where in anything provided by Best Buy does it lay out the above hoops you must go through to set up a service a call and to date that has yet to be done.
Name: Henry Marechal
Address: 25500 Crown Dr
City: Ponchatoula, La
Zip Code: 70454
Purchased: Magnolia Store in Metairie, La
Sales Person: Stephen Patterson
Serial #: Z1ZY3CKZB00069P
Model Code#: PN63C8000YFXZA
Subject: Complaint to be filed with the BBB
I purchased a new laptop from best buy. When I got home i turned on the computer and it was broken. It crashed twice. I took it back to the store and they said that it was still under warranty and they would try to fix it. For the next 6 months I would pick my laptop up at best buy after it was “Fixed” get in the car, turn it on and LOOK ITS STILL BROKEN! Finally I told them i just wanted to switch it out for a new one. They said that they wouldn’t do that because they resolved the problem every time. Finally then the best buy warranty expired, they called me (again) claiming it was fixed (Again) so I go it…and pick it up and it still broken. I said well no fix it and they said the warranty is out you will have to pay us now. How is that fair!
I’m very disappointed the way two Best Buy managers treated me, despite it was their mistake, displaying an item stocked on the shelf with the wrong price. Best Buy did not wanted to honor it. The name of the managers: Bryan C Wurst and Eric Abrams. Evanston IL 60202. (Date 02/21/2011). The item was a Voice Recorder. Called Best Buy Customer Service and Spoke with Corney who totally ignored me as well. Is that the way you treat customers to cover your staff mistakes not doing their proper job. Also they implied I did move the item in order to get a lower price. There were a couple items stocked incorrectly. I had been there the day before shopping around and I came back today to buy the item and I got shocked when I experienced all this.
Used a Best Buy vending machine in Vegas. Wanted to purchase some headphones. Selected the headphones I wanted via the touch screen. Fed the machine my credit card and was promptly delivered an iPod. No receipt printed. The only record of the transaction will be my bank statement. I’m waiting to see how it is recorded in the record. 800 number on the front of the machine rang for over a minute before the automated service attendant answered. While navigating the voice prompts, I was disconnected. Will take the device to Best Buy but am not holding out much hope of an exchange due to lack of a receipt.
i was shopping at the curtner st plant location of the best buy store the manger and i never so eye to eye that afternoon the manager and i exchanged words with one another then he told me that he did not want to see my FAGGOT AS IN HIS STORE AGAIN i said you cant do that he told will just have to see if i can do that HE REALLY HURT MY FEELINGS AS AN ELLIOT MEMBER OF BEST BUY. please contact me right away befor i do something like call the news and report this manager to channel 7 or 5 and or 2 news
SINCRLY YOUR Huey Napier
I ordered an installation for a wall-mounted TV. The Geek Squad person didn't show up during the designated time, and they never called me to say they were late. I had to call Best Buy to see what happened during which I had to hold for over 30 minutes before anyone answered. The Geek Squad person then called me and said they would be over an hour late, and that they were late because they were picking up my TV from the store (I already had the TV at my house). The overall customer service experience was so poor which is really frustrating when you've spent a lot of money. I also took off of work when I don't have much time to take, so very disrespectful and unprofessional.
On Black Friday 11/2018, I went to Best Buy to buy a set of AirPod at $180, but they didn't have them in stock and they said they will ship the to my house. Then a few days later the provided a USPS tracking number, and I waited, and waited, and waited, and NO AirPods ever arrived. Checking out the USPS website with the tracking number, which said it received the electronic information from Best Buy, which assigned a tracking number but nothing was shipped. Came into the local Best Buy store to cancel the order to get my money back, but then the customer service people there said I need to call their toll free number to have the order cancel and they can't cancel the order from their store. Kept calling the number they provided, but they kept saying we will ship them to you, wait a couple of week. We're talking about over a month later (today is 1/15/19), and I finally came back to the store demanding to cancel the order and a refund. But NO, they gave me another number to call and they finally issued a cancellation case number, which I will have to call back 3 days later to follow up on. Damn, this is ridiculous, over a month later and approaching 2 months, no AirPods and no refund. NEVER EVER buy anything from them if they don't have it in their store., or you will be very sorry and waste a lot of time trying to get your money back.
I was in the niagrafalls blvd store on sat. past. I walked around looking for a item [n the 26 mins not one may I help you find something. although several blue shirted employes walked by yapping with other not one stoped to ask did I need help. these people walked back to front side to side laughing with one another but never stoped for me the coustmer.as it was 7:45 maybe they were all getting off work. finaly a guy stoped by where I had been standing at a display for 12 min asked to help me and sold me the 250 dollor item in the case that I had been standing in front of for the past 12 min .maybe it is not brst buys policy to ask the consumer about help but as there were more employes than consumers I would have thought else wise
Trying to get a dishwasher installed. They give you a time frame of 12 to 6 My wife happens to call to see if we’re in the list. The girls says no. We received an e mail the day before saying they will be out. The employee calls back and says of ok you are on the list. 10 minutes later. They won’t be coming out. The truck broke down. No call back. Nothing. What a joke of a system. I want someone to install the dishwasher. I don’t need a truck. Very unhappy.
Riverdale Utah bestbuy
I spend around $700 recently at bestbuy within the month. $515 for 50" flatscreen tv. $80 gaming mouse. $70 for a logitech g633 gaming headset($40 off)(down from $110
(I can provide all of the receipts for proof)
I noticed the better version of the logitech (G933) for $100 with $50 (down from $150) but i chose the g633
On the last day of return the g633 headset completely broke, my girlfriend noticed noises com ik ng from it during play that i could not hear and then the lights went out and it never worked.
I took back on the same day and was seeing about upgrading to the g933.
Since i bought during christmas i wanted the store sales rep manager Scott to make the price similar to the christmas sale of the other headset so i could upgrade.
Scott would only price match amazon and take off an addition $3 which would make the difference $85 where the sales should be $50 difference.. i wanted to pay at max $60
He would not budge and i was furious at how little he would help though i had spent so much at bestbuy. Both of the headsets were on sale when i bought then and the one i bought simple broke with no type of miss use. I was sold a faulty headset and treated unfairly.
Though i spent around $700 i saw little leeway in return with anything.
Very poor customer satisfaction.
Scott should be demoted.
Open box items listed for sale yet when I attempt to purchase, the item does not exist. I have talked with: Customer service, Sales and Management to no avail. Nobody is interested in helping me but a discontinued item for less money. I spent two days of effort and yet no one is willing to help. Only explanations of what I am doing wrong or ?
On 7/7/18 I took my laptop in to geek squad for repair problem that I was informed they could fix, however when I got home the problem re-occurred
but due to the fact I had to leave town I put my laptop in storage until I returned. My problem is they did not fix it at the time I had their protection plan which has since expired. I took it in asking if they tell why this problem has re-occurred they informed that they could but I would have to pay them $299 for diagnostic testing. I do not believe this is right since they didn't repair it in the beginning. Below is a copy of the message I get I open up and try to sign on [ Enter Administrator Password or Power On Password] I bought this laptop at Best buy and I never had a n Administrator password.
I bought nest thermostat from Best Buy. I notices a week latter amazon had the exact nest thermostat for $30 cheaper and also free shipping. I contacted Best Buy and they said they will not price match with amazon. So, why do they say they price match when they don’t????
there should be no reason why I cant dial directly to the store and speak to a live agent. If best buy is to cheap or become complacent with customer services then the hell with ever using the store again.
I bought a refrigerator from Best Buy in January of 2018. Upon delivery my hardwood floors were damaged along with my front porch. I have made a claim with your company as well as your delivery company. I have spoken with them several times, they actually sent someone out to look at the damage. I sent them an estimate like they requested, since then no one will call me back. This has been an ongoing problem for 1 year now. I need help with my damaged floors. There is no reason at all for your paying customer to be put off for 1 calendar year to get something taken care of that your delivery company damaged. Unacceptable!
Dear Best Buy,
On Sunday, November 10, 2018, I purchased a Verizon Samsung Galaxy S9 Coral Blue phone for $792 (#355028092096678), from your Monroe, New York location. In less than 30 days the phone began to malfunction by freezing and re-starting on numerous times.
On December 9th, I went to the Middletown, New York, Best Buy location and informed the sales consultant Shakiya Bates of my issue, and she instructed me to go to a Verizon store because Best Buy’s store policy will only exchange the phone if it is within less than ten days. I went to Verizon and they informed me that they could not assist me since I purchased the phone from a different dealer. I immediately called Shakiya Bates and after being on the phone for nearly one hour the Best Buy Mobile manage spoke with me and suggested that I go to their Monroe, New York location and lease a cellphone so that I would not be without a phone, and to ship my phone to their repair center.
This is an outrage! I just received the first payment for the new phone, and it is malfunctioning, and the only solution that the Best Buy’s manager had was to ante up additional funds to lease a phone so that I can mail the new phone to their repair shop. Does this make sense to anyone? I do not have that type of money and no one should have to automatically put a warranty on a brand new phone it should work for at least a year without problems. My request at this time is for a new cell phone, and no I do not have the original box; nor do I want a refurbish cell phone which I could have originally purchased for under $300.
Your attention to this issue is most appreciated.
Tonya R. Florestal
Good afternoon, let me first start off by saying I have been a loyal BestBuy customer for over 15 years so I was shocked about my last order. Mind you, I had just spent$1,400 on a computer a few weeks ago.
I decided to purchase my wife a Fossil - Gen 4 Venture HR Smartwatch 40mm Stainless Steel - Rose Gold with Blush Leather Strap for Christmas. Below are images of how my item arrived. No manufacture packaging just the watch with bubble wrap. This is highly unacceptable. So I called BestBuy and the representative told me the BestBuy in Rockaway NJ will have one available on 12/22/2018 you can exchange your product there, she gave me the case # 221828656.
I called BestBuy and spoke with Onika who confirmed there is no knowledge of the Rockaway BestBuy receiving any new watches this weekend. So not only do I not have my item, but the rep I spoke to gave me false information. I decided to write you an email before I got on social media and complained because everyone deserves a fair chance to make things right.
Oneka and Mike who is the manager at BestBuy Rockaway tried everything in their power to help me which I truly appreciate because it’s not their fault.
I look forward to hearing from you with a resolution to resolve this. In the meantime, Mike suggested I purchase a new one and I can come to the Rockaway BestBuy to bring the original one back and credit my account.
Now my wife will not get her gift on Christmas and this is unusual for BestBuy to provide really bad customer service. I have been a customer for a very long time. I have a Bestbuy Credit Card and I am part of your rewards program.
I expect to hear a response within the next 5 business days. Thank you for taking time out to read my email. I have also attached print out of my recent purchases.
We went to the Best Buy on Lafayette Rd in Indianapolis interested in maybe purchasing a smart tv. We talked to their "specialist" in that department named Moniqa or something similar When she was explaining things about firesticks and what they did, we had trouble understanding what she was saying. When we asked her some more similar questions, she became frustrated that we didn't understand what she was saying and was noticeably rude. After the second or third time of asking her to explain it again, she simply looked at us and WALKED AWAY! She never came back nor did she try to find anyone else who could maybe explain things to us more clearly! We are senior citizens (barely) and have worked in customer service for many years. This type of behavior for a sales rep in completely unacceptable. We left the store and we will not be shopping there again. I don't hold Best Buy responsible for her poor attitude, but I thought you should be made aware of it. I am sure we are not the only ones she has gotten frustrated with.
On December 12,2018 I purchased a replacement fob for a viper remote car starter at Best Buy at the store located on south Randall Road in Geneva Illinois and at that time arranged to have a technician program it ( by the way it was for my daughter's car which she lives out of state and the store mentioned above installed the complete unit in December of 2016) So as I said I arranged to have the same store program a new fob in which the original two(2) were misplaced by my daughter anyway my daughter came home for the Christmas holiday and on Saturday December 22 at 11:30 am my appointment was to be and when I arrived the technician looked at what I purchased and with no research said it would not work with the unit I had in the car. So I left went around to the front of the store with the intension to return the product but before I did I made a phone call to another business that sold the same units they told me after I gave them the information on the packaging that it would indeed work. So I went into the store to make a complaint to the manager he told me after I shared all the above information that I was still in my appointment window of time to go back to the installation bay and it would be taken care of and I asked him if he would go speak to the technician so there would not be any problems, and he did (so he said) I went out back the technician did not open the door for me and when he did closed it before I could even speak to him this went on for approximately 10 minutes so I left went elsewhere So I'm writing this to you to express my displeasure with the best buy Geneva Illinois their automobile installation services
I had a Viper auto remote start that your store in Geneva Illinois installed in December of 2016 the technician at that time did a great job. Now fast forward two years later I needed a new fob for the current remote to be paired because the other two were lost, ok so I purchased the new fob made an appointment for the pairing to be done went to the store the technician just looked at the new fob and said it won't work (wrong one) I would have to contact Viper. This technician didn't bother to even help me so I went to get my money back (but before) I made anther call to another business that sold and installed this type of unit they told me no problem it could be done so I went to the store talked to a store manager told him about my experience he said go back to the service area, I told him to please speak to the technician first which he did then came out told me to drive around I did the technician opened the door saw me and quickly closed the door totally ignored me this went on for approx. 20 minutes I left went to the other store and in 30 seconds they had it paired (go figure)
I will not refer anyone to the Geneva Illinois best buy for any install
I went to Best Buy in Hyannis, MA. to buy an Apple phone, today, December 30th. There were 2 people working. One man was busy with a customer and the other employee was just sitting there doing nothing.
I looked at the phones and the carriers, then stood there in front of her, the employee said nothing, I thought she was busy. Then more folks started to come in and needed help. I knew I needed some time for by purchase.
Just left, knew I would not get any service. Told the manager, he needed more help. He asked me if I wanted to make an appointment. I did not realize I had to make an appt to buy a apple phone.
Had a wonderful experience at your store in Holyoke MA. They helped so much and after we purchased the computer, then we made appts for follow up to transfer our data. I know I am 60 yrs old, but please help me get the correct phone. Thank you
I have been paying for yearly geek squad support and we spent over 2000.00 this Christmas at best buy however I had a laptop that needed the battery replaced. I went in and was told I could not leave the laptop or order a replacement without a geek support appointment in an hour or so. They do not carry batteries in store and apparently customer service is incapable of writing down the type of laptop or keeping it to give to the geek squad later. I left and went to batteries plus and was able to purchase the battery and it is now replaced so why am I paying a couple hundred a year for support??? I do not intend to renew support for geek squad or the 5 anti virus programs.
Have since read many complaints about Best Buy from other consumers. Wish I had read them first. This will be the last time we order from them.
Our stove went out Christmas Eve (not their fault); went on Best Buy on-line to see what was available and how soon it would be delivered. Ordered a GE range (Which website assured us was available), scheduled delivery appointment for Dec 26, 2018 between 1:00 and 5:00pm. Received at least 6 emails and 2 phone calls assuring us of our delivery appointment day and time frame. The morning of scheduled delivery, service man calls to say the store does not have the range - call them to reschedule. Called the store, told "sorry for the inconvenience," but the stove is on back order, could schedule an appointment for Jan 1st. How ridiculous! Delivery on a holiday? Jordan, your customer service representative got upset, said not her fault, after all we did not come into the store to order. What kind of service is this? The website is not given correct info? Called customer service, spoke with 4 different representatives, each saying, "Sorry for any inconvenience," given 4 different delivery dates, Jan 8, 9, 11 and 13, ( a Sunday?) 2019. Told it would take 24 to 48 hours to speak to a supervisor who might be able to offer us a different model for the same price with an earlier delivery date. No way to run a business. Many other stores around that we will use in the future. FYI, that same model GE range was installed yesterday by Lowes for the same price. Best Buy needs lots of help, but we aren't waiting around for that to happen.
I'm using this forum because you obviously have more complaints than commendations and that is a terrible thing for any large size business.
I only hope that someone intelligent reads this and passes it along to the proper authorities.
I DON'T HAVE A COMPLAINT.
I WANT TO COMMEND ONE OF YOUR EMPLOYEES FOR HIS EXCELLENCE IN HANDLING A MATTER I HAD TODAY AT YOUR CUSTOMER SERVICE DEPARTMENT AT THE DAYTONA BEACH, FL LOCATION.
I PURCHASED A LG 50" TV THE OTHER DAY WITH THE INSURANCE POLICY. I DECIDED I DID NOT WANT THE POLICY COVERAGE AND WANTED TO TAKE ADVANTAGE OF YOUR 6 MONTH PAYMENT PROGRAM.
THE EMPLOYEE'S NAME IS ERIC WHO HELPED ME THROUGH EVERYTHING AND HE WAS EXCELLENT BECAUSE I HAD TO RENEW MY BB CARD, REFUND THE ENTIRE AMOUNT TO MY VISA CARD AND THEN SET UP THE 6 MONTH PAYMENT PROGRAM ON THE BB CARD. HE DID ALL THIS BY BEING TOTALLY PROFESSIONAL AND PLEASANT.
I WISH HIM WELL AND IN MY EXPERIENCE IF EVERYONE WAS LIKE THIS YOUNG MAN YOU WOULDN'T HAVE SO MANY COMPLAINTS ON YOUR SITE.
I DO HOPE THIS MESSAGE IS ACTED UPON.
WM. J. LEVY
I just returned home after three hours on the road after being told by an associate over the phone that my order 1118353735406 would not be delivered until 12/24/18. When I asked him if I would be able to pick the item up at a store (1 hr from me) tonight he said yes. Get to the store and they said I could not do this. Spoke on the phone with customer service and because I did not get his name there was nothing they could do. When asked if everything is recorded I was told that it was but there are two sides and because this associate did not log the call there was no proof that we had the conversation. So, after speaking with the manager Lisette (see I did learn to get names) she said that there was nothing she could do and no one was over her with her crap attitude. My wife wants me to take the TV back to the store when we receive it and never order from Best Buy again. I'm livid that there is "nothing" that can be done because a person didn't do their job and log a call?
I just returned home after three hours on the road after being told by an associate over the phone that my order 1118353735406 would not be delivered until 12/24/18. When I asked him if I would be able to pick the item up at a store (1 hr from me) tonight he said yes. Get to the store and they said I could not do this. Spoke on the phone with customer service and because I did not get his name there was nothing they could do. When asked if everything is recorded I was told that it was but there are two sides and because this associate did not log the call there was no proof that we had the conversation. So, after speaking with the manager Lisette (see I did learn to get names) she said that there was nothing she could do and no one was over her with her crap attitude. My wife wants me to take the TV back to the store when we receive it and never order from Best Buy again. I'm livid that there is "nothing" that can be done because a person didn't do their job and log a call?
Store #309 in Merrillville, IN Member ID #2832352197
On 12/19/18, I picked up my Toshiba computer from the Geek Squad. It was to have been cleaned up and updates made to drivers that would not allow me to install a new printer. I had been told by the help screen contact for an HP Printer that not all of the drivers were present. I had other issues with that printer and returned it to WalMart.
I purchased a Canon Pixma TS6220 from Best Buy in Merrillville, IN and told the Geek Squad representative my issues. I was assured that could take care of that as well as clean up any other items needing attention. They also agreed to delete the information for my old HP Printer and set up the computer for the new Canon printer to where I would only need to download the Canon data to complete the installation process.
When I tried to install the Canon printer information to my computer after picking it up at the store, the download was not successful. I was connected with Canon's help team who told me my computer was infected with malware and malicious programs. I told them I had just paid $149.99 to the Geek Squad for that same service. They said they do not comment on services of other computer companies. Ecomputer support gave me as much free assistance for free as they were allowed. Because I needed my printer in service, I agreed to pay their fee to successfully install the computer.
In the course of their repairs, I could see that the old HP printer was still listed as the installed printer and there was nothing in the system relating to the Canon printer purchased from Best Buy. I started assembling my new Canon printer about 2:00 p.m. and did not finish with Ecomputer support until 6:45.
Once I was through with the successful I contacted Best Buy (whose phone number is very inconveniently listed on your receipt). From the beginning of the conversation, I told the employee I needed a store credit for $149.99 for services that were not performed. He listened to all my complaints before telling me he had no authority to make adjustments. He wanted to put me on hold to talk with a manager. I was tired of being in front of computer screen and then the phone so I asked him to have the manager call me and gave him my phone number. As soon as I hung up the phone I realized I had made a mistake. I had. I waited over two hours before calling back, but the phone at the Geek Squad went unanswered for more than 20 rings so I hung up. I called back today only to be told that the manager was on vacation today. How convenient..
I feel I deserve a credit on my charge card for the $149.99 fee I paid for nothing. I went to the Geek Squad originally because I thought most of the 'repairmen' on the internet were scammers. Now I find Geek Squad is a scam, but I have a working printer from an internet service, and it did not cost as much as getting no service at all.
You may contact me at 219/670-8565. I do expect an acknowledgment from you that I have a very legit complaint.
your clerk at your Winston Salem, NC store assured me that what she sold me would work sync my iphone with my macbook computer. Wasn't even close. She said I have until Jan 12 to return. I'm going out of town this afternoon and won't return until the middle of January. Can't tell you how annoying this is.
I was in best Buy this evening rt 47 delsea dr Millville nj location looking to purchase a computer for my sons school work and a tablet, I had questions I wanted to ask, and this wasn't my first visit to Best Buy to purchase the same 2 items, this was at least my third. Tonight is wed evening, my previous visit was late mon afternoon.
My chief complaint is after being in the store well over an hr, not one person in the computer section came over to ask if I needed help. I needed help and was there to buy. I have been looking for the right computer or chrome book for my sons schoolwork the one he has is about 4 yrs old and I know nothing about chromebooks other than what I researched on line, I looked around and saw no one in that area other than the guy over at the geek squad assisting a couple, there was 2 girls wearing blue shirts over by the printers, but I assumed they were on break bc the one girl had a large cup she was drinking a beverage from, there was plenty of employees in the store, just none working in the computer section, which I would think this time of year there would be an employee in every other isle by computers asking someone if they needed help, its pretty clear they don't work on commission otherwise I would have been asked if I needed help 3 times before I got down one isle, at one point I just stood in main isle outside of computer isle hoping someone would come ask if I needed help.At this point I just wanted to leave and say the heck with it but were days from xmas and after a 3rd visit cant get any assistance, so I pulled my phone out went to your website to see how long it would take if I bought it on line from my telephone from inside the store it said it wouldn't be ready for pick-up for an hr, I didn't want to wait another hr I had other stops to make, at this point I was prob there going on 2 hrs now, however the website said I could have it delivered to my house frr within 2 days it would arrive dec21 on my doorstep, but now my sons prob going to see a box marked best buy, so I orderd the cheaper of the 3 hps I was looking at with no one to answer my questions.On the way out I stopped and interrupted the greeter/security who was talking with a blue shirt, and told him I have been here over an hr and cant get anyone to help me don't bother to look around I just ordered what I needed online from my telephone and its being delivered to my house, he did ask what dept computers? and I said yes, so he either knows there is a problem in tht area or saw me standing around.I would understand if everyone was busy, but that wasn't the case at all, luckily for best buy their the only major electronic store around,and its days from xmas, otherwise I would have ordered from amazon or looked for another electronic store out of my area. I have bought many computers from Best Buy over the years I even bought my very 1st big screen 65 inch TV from Best Buy, however in the past I always did my research before going in and then went in to speak with someone and have my questions answered, however this holiday season I now understand that's not the direction Best Buy is going in, customer service is not important, what I accomplished by going into bet buy this evening I could have accomplished without even leaving my house, at the very least you should consider putting a card in front of the computers like you do with the ear buds so then I could have taken the crd to the register and paid for the computer, instead of ordering it from my telephone from inside your store to be delivered to my house, Im sure the postal service is busy enough this time of year not to mention your shipping online order dept
Thank you for taking the time to listen to my complaint
I bought a one year subscription for office 365 at the Miami Store on November 1st, 2018 but the product key was not validated by Microsoft. I asked for a refund but they told me that beyond one month after the purchase date, a refund is not given. Therefore, I lost my money and I could not have my office 365 either. What a store!
on 12/18 I spent two hours online checking out electric clothes dryer after going to the bestbuy site for the North Attleboro Massachusetts store and check off the box to show only what was in stock I made the purchase received a conformation number and email saying it would be ready for pick up the following day when I checked the status of my order at 10am as my sons were driving there to pick it up it showed out of stock when I called I was told even though it states on the web site for the store that it in stock they don't stock dryers I explained to the rep on the phone what the web site says and that I received an email confirming my pick-up for 12/19 and felt that the person I was talking was calling me a liar and that there was not their fault it was bestbuy onlines . My sons went to the warehouse and picked it up which ending up taking them all morning to get the dryer needless to say this will be the LAST time I purchase a major appliance at bestbuy since lowes and homedepot both sell the same products and when they say there in stock they have them.
I bought a computer from your store in Sydney 2016 mayflower mall the computer has never worked properly ever I have no receipt for it n some of the keys are now damaged but im so upset because it is all I have to get online with n it does what it wants I don't feel like im controlling it at all it opens and shuts windows the cursor is always moving around the screen I paid like 399.00 n tax I think so it n it doesn't even have a disc drive which when I bought it I asked about that since owning this computer I have never bought anything else from your store n I doubt that I ever will just so heart broken over this it awhile to save n get it n its been a worthless pile of crap I spend more time offline then online for one reason or another with this computer
what I want is for u to take it back n repair the problem with it I don't care about the keys I just want it to work properly
If possible, I would give zero stars! I bought a Dell Inspiron 13 7000 Laptop at the Snellville, GA Best Buy on December 9, 2018 and purchased the annual Geek Squad protection plan as well. I left the computer with the geek squad for them to download information from my old computer to the new one. They had it ready the next day, showed me how to find information on the new laptop but, unfortunately, we did not exam the USB port at that time. I bought the computer home where it was either on my desk in my office or encased in a padded computer bag. I left on a trip the night of December 10th and the computer was not used again until I returned Friday December 14, 2018. At that time, I tried to use the USB port but found the strip below the port was bent outward, making the port unusable. Therefore, I took it back to Best Buy Snellville location that evening and showed the geek squad the problem. The geek squad representative took the computer and after a few minutes brought it back with the metal still bent but the port usable. With the computer purchase being less than a week, we chose to replace the computer and the rep from the geek squad agreed. We picked up the new computer and went to customer service to return the defective computer. We were then told we could not do that as the computer damage was our responsibility. The SPECIALTY SALES MANAGER said the computer had been dropped. I disagreed with him and with his arrogant attitude informed me he knew that it had been dropped and therefore, called me a liar. He would not listen further even when I said I could absolutely swear in a court of law, under oath, the computer had not been dropped. We've been Best Buy customers (and credit card members) for over 20 years and would like to believe we haven't spent our hard earned dollars at a business where such behavior is accepted. I would like a resolution to this situation and appreciate assistance from someone who places value on customer support.
I called the Geek Squad for an update & request, they had me on hold with that Department for close to 2hrs and still not picked up the phone. While being on hold (I had some free time) I reached out to two chat personnel and received horrible customer service. I took it upon my self to get the transcript of the 2nd conversation and attached it to this message
Your Best Buy® Chat Transcript!!
Mon, Dec 17, 2018 3:22 pm
Best Buy Chat Transcript No-reply (email@example.com)
Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Dec 17, 2018 19:42:41 GMT Dec 17, 2018 20:22:04 GMT 00:39:23 Antony Wells INT-sv1appis15-1545075537918-18930
Antony Wells (19:42:45 GMT) : Thank you for choosing Best Buy, my name is Antony Wells. How may I assist you today?
Visitor (19:44:19 GMT) : hi...ive been calling your Precinct for over 40 min on my cell and no response
Visitor (19:45:05 GMT) : Everell Sinclair XXX-XXX-XXX
Antony Wells (19:45:43 GMT) : Thank you for the phone number.
Antony Wells (19:45:48 GMT) : How may I help you?
Visitor (19:47:29 GMT) : I I'm having service done to my PC and I want to save the replaced drive....But it looks like your entire Precinct ar at dunking donuts with the other cops!
Antony Wells (19:49:21 GMT) : May I know have you done service with our Geek Squad?
Visitor (19:49:24 GMT) : I've been on hold/phone ringing for over 40min now....thank god this not the hospital....I'de be dead from the wait....
Visitor (19:50:53 GMT) : why yes my good fello....and I want to tell them I need to have my replaced hard drive saved....for pick up on my reserved time of Wed. at 1:30
Visitor (19:53:04 GMT) : can you send out the geek squad "Bat Signal" so possibly the will answer the phone...
Antony Wells (19:54:20 GMT) : I will help you with the link of the Geek Squad team. Please chat with them, they will help you with this.
Antony Wells (19:54:45 GMT) : Click here to chat with geek squad team
Visitor (19:54:49 GMT) : 49:04sec and counting....
Visitor (19:55:52 GMT) : yeah...that did not work.....but thanks for trying though....
Antony Wells (19:56:36 GMT) : I am sorry, please chat with them, they will definitely help you with this.
Visitor (19:58:23 GMT) : is there a "Geek Commissioner/Public relations officer" I can file a report with? since this just utterly ridiculous for XXX.00 and being on the phone for close to an hour...
Visitor (19:58:56 GMT) : I called Santa and got though to him in less time...
Visitor (20:00:24 GMT) : it's a good thin I have unlimited minutes
Visitor (20:02:29 GMT) : Oh you've got to be kidding me.....still no answer and we are at 56:48sec with no response...
Antony Wells (20:03:21 GMT) : I am really sorry for that, please give me a minute I will look for the available options for you.
Visitor (20:04:25 GMT) : Mr. Wells this really not funny anymore....What would corporate think of this...?
Visitor (20:05:47 GMT) : we are now passing the 1hr mark for no answer from the Valley Stream store....
Antony Wells (20:07:02 GMT) : I totally understand your point, since we are from post purchase team we do not have any options. Could you please visit any of your nearest BestBuy store?
Auto-Generated Message (20:07:28 GMT) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.
Visitor (20:09:33 GMT) : but this is a post purchase....I bought the service from the Geek Squat and paid the preimum price to be a member and this is how a member is being treated...by the way...1:04:16sec
Antony Wells (20:11:49 GMT) : We are really sorry, we do not deal with the Geek Squad services. However you can visit your nearest BestBuy store and talk to our Geek Squad agents regarding this.
Antony Wells (20:12:37 GMT) : Here is the direct Geek Squad support team number 1-XXX XXX XXX you can contact them.
Visitor (20:12:47 GMT) : ok thank you I will do that
Antony Wells (20:13:00 GMT) : You are welcome.
Antony Wells (20:14:19 GMT) : Would there be anything else I can help you with today?
Visitor (20:14:22 GMT) : are you sure about that number you just gave me? XXX-XXX-XXX
Antony Wells (20:15:04 GMT) : Yes, I have checked. you can contact them. Its a Geek Squad support team number.
Visitor (20:15:19 GMT) : okidokie
Antony Wells (20:16:07 GMT) : It was nice chatting with you. would there be anything else I can help you with?
Visitor (20:16:50 GMT) : one last thing...I just called that number and it does not work.....
Antony Wells (20:19:38 GMT) : In this case I would request you to contact our phone team at 1-XXX-XXX-XXX. They will help you with this. Or also please visit your nearest BestBuy store.
Visitor (20:20:21 GMT) : so...now it looks like you are trying to "Blow off the customer" in addition to the current wait time on the phone of 1:14:15 with the store phone still ringing
Visitor (20:20:58 GMT) : This is not looking good.....for Best Buy...
Antony Wells (20:21:38 GMT) : Since, it is season time the call volume is high, please contact them after sometime definitely they will help you with this.
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at the time of this meesage I've still not spoken to the Geek Squad department on a post purchase issue.
I have tried for months to get my account straightened out so that I can log in to make online purchases. I have spent hours in-person and on the phone. For whatever reason, the problem can't be resolved. I am registered with an account. When I try to sign in I get "We need to verify its you" message. My only option is to have an email code sent, however multiple attempts resulted in no email verification code ever having arrived at my email address...no it is not going into a JUNK folder. This is the second purchase I have been thwarted and forced to now buy from Amazon. Your loss. I am at a loss at your ineptitude. I have never experienced such a problem with any other of the multitude of companies I have online accounts with. 1 Star is over-rated. The two times I have gotten assurances by phone that the problem would be resolved I have never heard a single word back from anyone.
WENT BY BEST BUY ON 12/12/2018 AROUND 6:30 PM TO UPGRADE A SPRINT IPAD TO THE IPAD PRO; AFTER SOME TIME, A YOUNG LADY ASSISTED ME BY TAKING THE INFORMATION I PROVIDED HER AND WHO TOLD ME THAT I WAS ELIGIBLE.
DURING THAT TIME, SHE WENT TO THIS TALL CABINET 3-4 TIMES, EACH TIME TAKING SOMETHING OUT AND PUTTING IT IN HER MOUTH, CHEWING IT. IN THE
MEANTIME, SHE PUT IN THE WRONG PHONE # 3 TIMES, AND I HAD TO INFORM HER
OF THE CORRECT #; AFTER ALL WAS SAID AND DONE, SHE CALLED SOMEONE AND THE NEXT THING I HEARD FROM HER IS THAT I WOULD HAVE TO PAY A PAST DUE PAYMENT OF $325 BEFORE I COULD GET THE TABLET. I DO NOT HAVE A PAST DUE BILL WITH SPRINT AND I HAVE BEEN WITH THEM SINCE 2009; I DO BELIEVE THAT REP. PUTTING WRONG INFO CAUSED ME SHAME AND NOT PROFESSIONAL AT ALL, SNACKING IN FRONT OF CUSTOMERS WHILE PROCESSING APPLICATIONS.
I made an online order for a play station controller and had it delivered, when it arrived I didn't realize that I had ordered the black one when in fact I needed the red one. I went to store to exchange it and had to pay an additional $20.00 because the sale had just stopped I think this is an outrage! all I wanted was an exchange. You have lost a customer and I will now shop Amazon it is the principle of the matter. I can't believe a company as big as Best Buy doesn't do exchanges properly. I have spoke with co-workers and family and they have never heard of that, so I just wanted to let you know your going to lose business.
6947 S Rolling Meadows Ct
Oak Creek, WI 53154
27 months ago I purchased 2 galaxy s7 edge phones and a tablet, I returned the tablet back to the store with in 14 days of purchase, however best buy never reported to att carrier service that the tablet was returned, identifier number 353608070794501, phone line 4705771303, att has been charging me for the last 27 months. I just switched carriers and this is how i found out i had been charged this entire time for a tablet i returned to best buy/att store in buford ga. Mall of Georgia, which is now closed. I want my money back, on my entire purchase of 2 phones and tablet, and a refund from my charges from att. My phone number is 4705771266
I am tired of being nickled and dimed by Best Buy Stores. There is no way to say everything about the bad experience I had this morning in 100 words. Is it even possible to really talk to someone in the corporate offices about a bad experience? what are ya'll trying to hide. My family spends thousands of dollars in your store every year, But I can promise you that if someone doesn't fix my issue, there will not be even one more red cent spent in any of your stores by us. Guaranteed!
I am frustrated that an opened Nintendo Switch game was not returnable.
It was purchased as a gift for my grandchildren who are aged 6 and 9.
The game was "Captain Toad" and was only tried once as my son said it was difficult for his children to manoeuver. My son is quite technically literate so I know that is not the issue. The children have also used other Nintendo Switch games so are familiar with the process.
We returned to Best Buy with the original receipt and with the intention to purchase another game, probably at a higher cost.
And that point we were told it was not returnable due to copyright issues.
It's too bad that when purchased I was not informed that this was a non-returnable purchase. I also do not see that information on my receipt. I would send the receipt but I do not have a fax in my home.
We have taken our business elsewhere for a replacement purchase. This is annoying time wise and more importantly, a temporary disappointment for my grandchildren.
6420 86 St.
Edmonton, AB. T6E 2X9
Worst company to deal with . Been a loyal customer for years and will never buy another product from them . Bought a/c units and were lost in shipping and they basically told me that was my problem. If you continue to treat customers this way you will have the same outcome as Circuit City
I ordered a tv for my mother for her birthday !
I had it delivered to her house, they didn’t knock on her door for delivery. They put it outside on the carport an left and she didn’t even know it til the next day . How you do think a 88 year old woman was going to get the tv inside ?!?!
I paid over $350.00 for this t.v. !! I think that is as crappy as it comes ! You will NEVER get another penny from me !
If I had read how sorry your customer service was before I had ordered, it would have never been ordered from you !
Leaving my order outside tells me how much you care about your customers!! From a highly pissed off ex- customer!!!
Can I give ZERO stars....
tried to order item and it kept getting cancelled...
said it couldn't verify info and cancelled order...
made numerous calls and couldn't find out what couldn't be verified
repeatedly was told I would get a call the next day and never did...
was told to use different card... that also got cancelled.
put order though with customer service rep... that order got cancelled.... still waiting on answer as to why this has happened
finally gave up and ordered item through Amazon.. paid a little more for item, but no hassle and the order went thru seamlessly...
Horrible Service!! We waited until Black Friday to buy our washer. We chose Best Buy in AF. We went in and purchased our washer. Our first experience was that they were going to deliver the washer in 1 week. My husband called on Sunday to see if they could deliver on Monday. They said no so we said ok just deliver it on Tuesday.
We received an email that they would be here on Tuesday to deliver the washer. Both my husband and I work pretty far from home. My husband left work early on Tuesday to be here and wait for the delivery. At 6:30pm we noticed that they had not arrived yet, we decided to call. The manager told us that we were not on the delivery schedule. This made no sense. He said that since we asked to have it delivered early it took it off the schedule. We were never told that they moved our scheduled dryer.
We told them that we needed our washer today! The manager said that he could deliver the washer the following week. He also said he does not control the delivery. This is ridiculous!!! Now you tell me, they are 15 minutes away!! We made a purchase from Best Buy not the delivery company!!!
We told him we need the washer by tomorrow in the evening and he said there was no availability on the delivery schedule. We told him then we want our money back, cancel the order. I then called again and said look we need the washer and he said he could do nothing for us and if we wanted to purchase it it would be at the full price.
We will NEVER purchase from them again. This company does not care about their customers. I have never felt this much anger over a company.
Due to this we have decided to rule out Best Buy forever and never purchase from them again.
I had been looking for a backup camera and receiver. Looking through your black Friday ads I found what I was looking for free installation was part of the attraction so made I the purchase of a backup camera and Kentwood receiver. I had trouble with your web site not working It kept blanking out . The next day i went to the store to see if i could get the deal , The manager said he couldn't give me the same price but I could still get free instillation, I referred to the back up camera several time because there were several incidents with people walking behind my Hummer so i was under the understanding that the instillation included the camera. The young man never said that the camera would cost $130.00 more to install. I was really unset to hear this , The tech then call a manager i think his name was Jason he had a lot of tattoo on his arm he said that i was wrong know one had made that kind of deal , i was getting very up set because he would not even talk to the person who made the deal at that point i lost my temper and swore now he tells me to leave that he was not going to install anything and at that point he called the police and i waited and spoke to the officers .
if this is how best buy does business i will not be back i an 65 years old
First of all I have spent a lot of money with Best Buy . Today I had two horrible experience with your company .I purchased a Yoga lap top from you less than two years ago. Two days ago my lap top slowed down out of no where , I knew it was a minor issue.
Today 12/6/2018 I arrived at your Davie Florida store at 11.45 am .The Geek squad employee who basically was just walking around finally called me to the counter. I explained my issue and he told me to turn on my lap top . I turned it on and explained my issue .He did a couple of head shakes and told me I could be seen at 2.30 pm did I want to wait . I informed him I would go to another location ,He said don't go to Pembroke Pines youll never get waited on they are to busy .Was I to sit for 2 and a half hours to be seen , absolutely poor business .
Next i drove to the Ft Lauderdale location After waiting in line i explained my issue . He told me i probably needed a new lap top. He never even looked at it even though i turned it on. He next said i had to give him 150 dollars to have the Geek Squad check it out. I left the store very up set because neither location really tried to help me and really didnt care.
Next i went to one of your competitors in which i was treated better than the company i purchase my lap top from and just a few weeks ago i purchase all new kitchen appliances for my mothers condo (check the record ) The tecnition looked at my lap top and withinn 2 minutes figured out that the anti virus protection i purchased from Best Buy but was not renewed had been downloaded without my knowledge and was causing the problem. Next we removed the down load and my lap top was ok just like it was two days prior.
As a long time loyal customer i feel betrayed by Best Buy. To think that i received better service from a competitor is sad. I never told them i had been to two of your locations today wasting hours of my time.I left your competitor happy with a feeling that they really cared about helping who ever came into their store.
To think i was told by your staff that i needed a new lap top when mine is practically new and then trying to fleece me for 150 dollars without even taking 2 minutes to look at the lap top..
Poor business as i have spent over 5 thousand dollars in the last year or so at B est Buy.
Now i cant wait to see the respose i receive because i have really lost faith with your company .
CASE # 220452713.......READ THE CASE.....
I purchased a Toshiba Model:43LF621U19 After spending over an hour online to get purchase it I get it home and mount it up on my entertainment center. Then that evening the picture goes out. Volume is fine. There seemed to be a short as it would make a static sound and then no picture. Great, I call the store they will not guarantee that I can get another one and will not tell me if there are enough in stock for me to get it in the morning. They will not hold it either. I am a senior citizen. It was hard enough to get it the first time. Now I have to get my family members to come back and take it down and get it in the car. I get another tv. get family to hook it all up again. It works fine for two days. The same problem. I believe these televisions must have been dropped at the store as that is not a problem with the tv. I checked online Consumer reports etc and best buy feedback. Now with all the Christmas tree there I cannot even get to the outlet to disconnect the tv. I have to get people to come back and take down the tv again after Christmas again. This is getting ridiculous. The store does not care about my inconveniences. Again I will have to hope that there is yet a third television in stock after Christmas for me to get. This is horrible customer service.
Worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I need to talk to some one about this, I need my TV fixed and it appears you can't fix it or even tell me if the parts are available.
I do have an extended service warranty on the TV. Please call @ 303-961-3854
Ordered tv on line and it delivered. The delivery drivers backed into my house causing damage to my gutters and they left without saying a word. Called local best buy several times and no one has called me back. Order #bby01 805590566180. Fms. 47596465. Crew 2317. 006c
My order was promised by Friday, November 30th. I didn't recieve it until Saturday and the box the toy comes in is completely destroyed. The box is part of the toy, it's supposed to be q surprise stuffed animal and when you wash it, you figure out which pet you got. Can't even use it now. I have to return it. Will not EVER order from here again.
just bought new tv best buy, bought 2 yr war. was told it covers any thing for 2 yrs that might happen to it.
the screen cracked took it back to the store then I was told it did not cover cracked screens first I heard of.
contacted geek sq the said the same thing.
I asked what I could do and one lady told me to buy a new tv,and still have to pay for the other
so I was sold a 2 yr policy that was suppose to cover and did not.
We bought washer and dryer last week and scheduled the delivery and installation for Wednesday of this week.
The two guys they brought the units could not get them to the laundry room claiming the door is small and will not fit.
They asked to remove the door stop to allow the new units to fit through the door,
They recommended to keep the units in our garage and reschedule a service visit since it is better than taking the units back to the warehouse and reschedule the installation and delivery again.
The two guys that they delivered the units called the costumer service and informed about the situation, and the customer service promised to call us on Thursday to give us the time for delivery on Friday. We did remove the door stop and waited for the call.
No one called or showed up. We called Geek Squad number to verify and after 45 min of waiting a rep. Name Nicole ID# A1384533 said the product in her system shows as completed and she can not help us. She also refused to transfer us to her manager to talk about the issue saying in her system everything showed as completed.
We are very frustrated with your customer service and level of care and we really think that we made a mistake purchasing such items from your store.
We are planing to return your units and we recommend that you ask your Geek delivery people to pick up the unites from our garage within 48 hours.
If the units are not taken from our house by Monday 12 noon, we will have our lawyer take the case and request for our money back plus all the expenses for removing the door stop and installing a new one plus painting the door again and any other emotional hardship your customer service caused us.
Your immediate attention is required and I would appreciate a quick response from someone with authority to take care of this situation before it get worst.
Balqees Rihan Shammas
I bought a samsung S8 Cell phone. I was told I could return it within 14 days. but not that there would be a $35.00 restocking fee. I purchased it o n that premise. When I contacted my cell phone provider I was told that I would have to upgrade my service from the plan i have. I am a Senior citizen.(82) on a limited income and I can not afford this upgrade. So I went to return the phone that I had not opened and was charged $35.00 for a restocking fee. I am very upset about this. When i complained about it I was told that it is explained on your purchase receipt. (this is after the purchase). Should the consumer not be aware of this before puchase? I certainly would not have bought it and I can not afford to lose $35.00 for nothing Best Buy, if your read this I appreciate a call from you. I.B (212-751-1835).
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