Best Buy Complaints Continued... (Page 5)

I have ben in to the Temecula Best Buy ( on Temecula pkw ) # time this month to bye a tv ( 50") and an xbox 1 for my kids. All there times I have ben there I have not got anyone to help me. I have asked and ben told they would be right with me but then never show up. This is the last time. I will never BE BACK! NEVER!!!!

I purchased a HP laptop for my daughter. while setting up the laptop it got a virus. Your geek squad informed me there was nothing they could do for me,accept charge me $200.00 to repair it.I have spent quite a bit of money over the years at Best Buy, but you will never see me in your store again.

Went in to replace some beat solo 2s and was told I could still purchase a protection plan and after he did the exchange, he then says he forgot that best buy no longer offered protection plan for beats, so I talked to manager and store manager, they could not help me out, very upset with them.

I have spent 24 total hours on the phone with my bank and best buy after trying to buy a computer and i pad. I get a fraud alert from Bank because Best Buy tried and swiped my card number for a 1449.00 dollars, a total 3 times, trying to charge $5500.00 for a 1449.00 charge and my bank stopped it. I have tried for 1 months to buy a computer on line through Best Buy .com. This is the worst ever from an online service !!!!!!!!!!! it appears that the people working at the service desk that answer the calls have no idea hats going on. Never again will i buy from Worst BUY!!!!!!!!!!!!!

I have shopped at Best Buy for years. Sometimes there items come out defective and since the associates says if we are not happy with the item we can return it. Okay, I got a Bluetooth for Christmas, returned it and got another Bluetooth that I preferred. After a week it stopped working, so I returned it. This happened in January. 14 days ago my husband and I went in to buy a 32 inch TV, an antenna and a tv mount for the TV. My husband was not happy with the mount and I was not happy that the antenna didn't work well with the TV, so I returned the Antenna yesterday, forgot the mount so I went back today to return it. Then the sales clerk gives me a RETURN WARNING, that future returns will be declined for 90 days. What happen to the satisfaction guaranteed at Best Buy and why do their sales persons inform people that if we are not happy we can return it. I have never had problems with returning items. Sometimes customers are not satisfied, other times the product is defective. If the product is defective it should not go against us and if you return the item before the 15 days with your receipt why are we being punished. Does that sound fair? Well I can only say I will start spreading the word that the CUSTOMER SERVICE GUARANTEE IS NO LONGER HONORED AT BEST BUY LIKE THEY SAY!

I bought a car stereo at Best Buy ($600 alpine) only to find out the auto dim function was defective. The store won't exchange (20 days later). It's a shame when things in store get damaged and cost them thousands.

I do not have children and I am not very religious, but to me Santa is a symbol of innocence and good will. Best Buy creative team found the most adorable Santa impersonator they could find to abuse. What message is the company trying to give to children who still believe in the Chrismas magic? Quite disturbing! I am all for Christmas like everyone else, and yes I can take a joke, it's just that some children watch television and don't need to see this kind of thing. There are hundreds of more people upset just like me, and I haven't really seen the numbers, but I can only assume Best Buy will be losing money this Christmas on their mean and mocking Santa TV commercials.

No delivery despite "confirmed" delivery date for refrigerator. After 1+ hour on the phone to inquire and reschedule, and with a second "confirmed" delivery date, again no delivery. Another 1+ hour on the phone to inquire and reschedule. (No one able to contact warehouse either time.) Although ordered and paid for well in advance for delivery of Christmas suprise gift for elderly mother, the refrigerator was finally delivered three days after Christmas. I am extremely dissatisfied with the irresponsible handling of delivery and unlikely to buy from Best Buy again. Even though a local retailer might be more expensive, I am certain that an order from a customer would be treated with more respect.

I purchased a Gateway computer in January 2009 through Best Buy with a 3 year Black Tie protection plan. Six months into having the computer I noticed black out periods and attributed it to a slow internet connection. I contacted my internet provider and upgraded my internet. 10 months into owning my Gateway computer, the DVD drawer started to open and close at 3AM. I took the computer to Geek Squad and I was told the computer was dusty and that is what caused the malfunction. I told the service rep that I wanted to contact Gateway because this computer was still under the 1 year warrantee.

I was informed that when you buy a Geek Squad warrantee you forfit your 1 year warrantee. Fast forward to almost three years this January 2012 and the computer has been services three times. This past month a service tech who did not know I was still under warrantee tells me on the phone that my 8Gig harddrive is operating on 4Gigs and that this is the best it will ever do. And, I quote "He stated, I wouldn't put any more money into this computer". When I told him I still had a warrantee he told me, you should come down to the store.

I finally got the store to ship my computer to get serviced. Hopefully, someone will be able to tell me that my computer is working as it should or that my computer is/was a lemon and it should have been replaced months ago.

I bought a 55" Signia TV and I was told that I could come in the Saturday after Black Friday to get a discount if the item went on sale. On Thursday, 11/15/12, Best Buy listed the same TV as being on sale effective from 11/11-11/17. Based on the add, I went into the store thinking that I could get a reduction in price and was informed that the add only referred to Black Friday specials. If that was the case then the add should not have stated effective 11-17 of November. I printed the add and I am sure that you can refer back to that add. Thank you for your consideration in this matter.

I had heard that Best Buy recycles old TV's and computers for free. I was in the midst of moving so I wanted to get rid of one of each. I called the store ahead of time, told the clerk exactly what I was donating and confirmed that the service was Free. After driving 20 miles to the closest store I'm told by a very rude customer service desk clerk that there is a $10 charge for each but I get the $10 back if I spend it in the store. Obviously furious that I had just wasted all that time and gas I asked to speak the manager who was just as rude.

Even after I threatened to completely pay off my balance on my Best Buy card that day and never return again, the manager still told me I could go ahead and leave the store if I wasn't going to pay the $10 charge. After waitin ten minutes while the customer service desk clerk tried to close out my account, and asking me four times for my social security number, he finally tells me I can only pay by cash, which I didn't have.

When I asked to speak to the manager again, he laughed and said he'd figured I would ask that! Needless to say, I closed out my account and will never be shopping at any Best Buy again. Oh, and I found out that the lady who told me she was a store manager, was in fact not.

I took my computer in to Bust Buy Geek Squad at 5th Ave and 44th Street in NYC in late July because the touch pad on my laptop stopped working. The counter worked told me that the problem was serious but fixable and I needed to leave it for a week and purchase plan. Reluctantly I did. A week later I picked up the computer and extended the contract to three years to save money. When I checked the computer the touch pad still didn't work. Another worker came over and tapped the invisible button on the touch pad to turn it on. I didn't know it was there. I told the first worker and he shrugged and walked away. I was told to call the manager the next day to complain. I called all day but the manager didn't come in so I called the main number to cancel the entire transaction.

I was told that there would be no problem because it had just happened and I would get a refund. I called 3 weeks later and they can't find the information and nothing has been done. I consider this transaction a fraud from the start and I want the entire thing cancelled and my money back. If they think I will forget it and go away they have another think coming. I contacted the Credit Card company and reported a fraud but they can't do anything for 30 days. My next move will be to contact the State Attorney Generals office. Now I am finding that some important files are missing and others are duplicated filling up my drives. I don't know what happened to Best Buy because they used to be good. I would never use them again. I give the 0.

On 9-20-12 I got a tv from you and now is broke I called the 1888bestbuy number a lady trans me to the geek squad and told them about my tv and they said i was to far away to service the tv and told me to take the back to best buy and they will junk it out I took the tv back on 5-5-13 and the store said there was nothing they could do so I drove up there for no reason bec someone at best buy lied to me and I call today and talk to a rude lady and she said they didn't lie to me I am so upset with you all this is so dumb to deal with you all about anything don't tell someone something and it not be true and I don't want to hear from another best buy person they didn't lie to me bec they did I am not the only person you guys have screwed over just look at the Internet.

On October26, 2012, I purchased on my Master Card, a Samsung 51” Plasma TV at Best Buy store #1538, 1202 New Brunswick Ave, Phillipsburg, NJ 08865 as a gift for my son. When he opened the box on November 24, 2012 after obtaining a new TV stand, the screen was cracked. We returned that day to Best Buy with the TV and spoke to the Manager, Brian Andrews.

He stated that he wouldn’t exchange the TV as it was past the 3 day return policy and told me to contact Samsung as it must have been damaged in their warehouse and they should issue me a “R.A” (Return Authorization) and they he would make the exchange.

That same day, 11-24, I phoned the main office of Best Buy and Representative Chelsea, stated she would advise corporate of same and call me back. I also phoned Master Card that day to cancel payment but it was already paid, but was told Master Card would dispute the payment. I have not had a return call from Samsung at this time.

On November 26, 2012, a Best Buy representative returned my call (extension # 54856) and explained that the store manager, Brian, said I did not have the TV with me on the 24th of November. That is a false statement as I had the TV in my vehicle so my son and I could make an exchange and I told that to the Manager and the salesgirl at the register. The TV was and is still in the protective wrap, with a crack in the screen.

On November 21, 2012 my wife saw the TV advertised on sale and took the receipt back to Best Buy for a refund of the sale price of $128.00 including sales tax. The TV was not opened at that time as our son had not yet purchased a TV stand. The sales clerk said that there would be no problem as it is a 30 day price match and for the holiday season would be extended as well.

On November 28, 2012, Samsung had finally got back to me and after talking to three different people, they still insist that Best Buy is responsible to exchange the TV. I was told by a person at Samsung that “Best Buy is famous for damaging merchandise in their warehouse.”

I know this will not do any good, but we purchased a new SamSung Smart TV 46 inch from Best Buy January 2012, and it has stopped working.

I have gone through the proper channels and the Business that is to fix it is out of OKC and I live in Enid Oklahoma. They only have one person who can work on a Samsung TV and he is in the hospital and doesn't know when he is getting out.

It has been 3 weeks that I have not had a new TV, and I find it hard to believe that Samsung would use a repair business with only one person in the whole State of Oklahoma who they will allow to work on Samsung TVs.

I will advise you at this time we have purchased 4 new Samsung TV's and one Samsung home entertainment center, but this is the last Samsung product I will purchase and that is a promise.

Mark H Boler

after 6 trips to best buy in bastrop tx. at 60 miles one way. not only was i miss lead by the geek squad but after talkied into what i thought would be a good deal for two years contract to fix problems with computers & such, I tried going threw office to explain situation then 3 way conversation with manager at best buy in bastrop tx. and havee gotten nowhere. I took mu desktop comp in which they told me wasnt fixable, my lap top didnt work when i got it home, all my pictures were suppose to be downloaded from iphone to laptop & from miscommunication amoung workers all of my pictures got earased (some where of my mother that can never be replaced, shes not here anymore) before even starting this the geek squad assured me this would not happen. the also tried to talk me into leaving desk screen there for parts cause it was no good, which turned out to be a lie. i have gotten phone appoligies from nick at geek squad as he knows all that went on. at one point i had to stay there after the store hours were closed an employees waiting to go home cause i new geek employee was still working on it. i have never had service like this, im already in your computer trying to get results on this matter

I was in the Best Buy store in Tyson's Corner, Va.
I needed help in the car stereo section and no one was there. I waited a few mins for someone to show up but no one came.
I finally went to the computer section to see if someone could help me. The guy called someone and told me someone would be over, I waited 10 mins and still no one showed up so I just decided to leave

2 1/2 years ago i bought a asus laptop from bust buy and was offered the exted warrenty that would start after the one year warrenty ended And I didnt git it cause i figured i would buy it when the one year warrenty was close to being up. Well the laptop was stollen from me about 2 weeks after I got it, and I called to git another one but I was never told the one year warrenty that came with it at the time didnt cover it if it was stollen witch is bull. I am a single mom of two and cant afor another $ 500.00 or more laptop. I never relized their can be a complaint maid untel just recently it happend to a friend of mine and she in formed me a complaint could be maid. I have already informed all my friend and online friends what happend and now none of them shope their. And I havent go their sence ether and will never go back because that is not ok what happend. and I will continue to tell poeple I come to know and anounce it all over the inter net they have no right to be in bussness and what happend. and no one should have to have this happen to them ether so thats why I let every one know.

On Saturday I returned a not working PS3 that I had bought about 9 months earlier. I also bought a 2yr. geek squad warranty. My PS3 was taken, and I was told I would recieve a replacement by mail on Monday. The recipt they gave me says the estimated delivery would Tuesday. On Sunday I recieved an email with a tracking number. To this day Tuesday Nov. 20th. when I log into ups website, It says a label was printed, but ups does not have the package. I called ups and spoke with a supervisor who confirmed that ups has not picked up the package yet and that they were still waiting for the shipper. So I now lost two days of work since I have to sign for it. I have called geek squad who can not tell me anything I don't already know. They say it will be shipped. Yeah that doesn't really help me much. Best buy is just as useless. They cannot tell anything more either, saying to check back on the tracking number at a later time. What a waste, I am extremely dissapointed in how this matter is being handled. I will never again buy anything from best buy or geek squad. They both lied, and now possibly lost my replacement. No one can tell me the number of the company that is supposedly shipping the replacement either how convienent. This is nothing but a big scam and I'm not falling for it. I will call a supervisor daily if I have to just to ensure that this doesn't fall under the radar. I will post complaints where ever I can as well to see to it that no one else falls victim to this scam. You certainly lost a good paying customer, and walmart or sears has found a new one.

We purchased an HP computer plus additions to the tune of just under $1000. My husband returned later in the day (1 trip, 1 computer) with our old computer for data transfer purposes explaining to the "geek" that he had music notation files that had to be transferred - years of composition work it was vital not to lose. On Sunday he picked the computers up (1 trip, 2 computers) only to discover that his files weren't there.

Back to the store he went (1 trip, 2 computers) explaining the problem to the "geek" - computers to be ready Monday. No word on Monday. On Tuesday he went back again (1 trip, 2 computers) only to find that, once again, no files. At that time I called - I was very angry - my husband hadn't slept in 3 nights thinking his work was lost. Getting no results from the sales person I asked to speak to a manager.

I was livid by this point and asked that someone come to our home and take care of the matter rather than have my soon to be 75 yr. old husband to haul the cpu's once again. I was told, in no uncertain terms that since we hadn't paid for at home service they refused to do that. His manner was rude (again, I was very angry) and he offered no consideration.

So - once again, my husband took the cpu's back (1 trip, 2 computers). On Wednesday we were told the computer was ready. (1 trip - 2 computers). Got it home only to find out we couldn't get icons - just the Window's blue screen with bubbles. Called again and was told to bring it back again (1 trip there and 1 trip back with 1 computer - a simple fix that after time on the phone should have triggered an oh, yeah, only 1 plug needs to connect the monitor.

Will I ever purchase another item from Best Buy? What do you think? Will I tell others and post this on my facebook page? What do you think?

Purchases made at Best Buy - Kensington Ave.

My laptop is currently in your repair shop. I had it sent in the week before last with main issues being Internet connection loss and monitor going black. Hey called and told me the monitor was ok and they replaced the motherboard. Last week it was returned to your repair shop because the monitor went out after I picked it up from the first repair. I took it back to be sent out again for monitor repair last week. I called today and they are waiting for parts including another motherboard again! I have a warranty from Best Buy...fix or replace. I use this computer for my photography and being the holidays I NEED MY computer! I make a lot of purchases from your store..just spent about $2,000.00 over Thanksgiving which I may return depending on the results of this computer repair. I feel the computer needs replaced. This is not the first time this same computer had to be returned for repairs again right after it was fixed by your shop.

Bought a laptop today, got home and found it was an out of box defect. Returned to Best Buy with the product to exchange and was told there was another one back in the Comm dept., but it had a note on it that stated it needed repairs, so I asked for my money back and was told I would have to come back tomorrow to get my money back???? I do not understand, I had to give them the money before I could take it!! Now I have to go back for the third time and still do not have a laptop!!! I have purchased over 10k worth of product over the years and will never purchase from Best Buy again!

Attention: Best Buy Customer Complaint Department. To Whom It May Concern, My husband purchased a computer for me as a Christmas gift this past December 2011. He bought the computer at Best Buy in Trumbull, Ct. (USA). He was told, by a representative, that he could easily install all programs needed rather than pay $100 to have the computer protected software and other programs installed by the company. This representative did not work for Best Buy, he was supplying the shelves with computer software/accessories.

My husband purchased the computer (roughly in the amount of $500) and the Titanium antivirus software. I was given these gifts at Christmas and didn’t unpack and begin installation of the Titanium until a week later. After I installed the antivirus program, I noticed that the computer did not have Microsoft software installed on it. My husband and I know very little about computers and in the past when we have purchased a computer we opted to have Best Buy set the computer up with all the needed software. This purchase, however, my husband chose not to do that and thought the program installation for the Titanium antivirus would be easy enough to install. At the time of purchase, he believed that Microsoft software was already installed. He thought all computers came with it. I installed the Titanium antivirus software immediately.

I returned to Best Buy to buy the $150 Microsoft Office Home and Student program for my new computer and opted to deal with Microsoft directly to install the program. I returned home and installed the Microsoft Office Home and Student 2010 onto my computer. Installation was completed and I turned off my computer. I returned to my computer the following day and none of the Microsoft installations appeared on my computer. I called Microsoft and explained the issue to the representative. I was told he would be able to help me but first he needed to complete a scan on my computer. I gave him my permission and he proceeded with the scan.

During the scan, the representative, Kamal, said that my (two week old) computer had been infected by 248 Trojan viruses. In fact, he said out loud, “Christ, you have 248 Trojan viruses, this is a bad thing.” I then asked how this could have happened. He then asked if I had been to any unprotected sites such as Facebook or on-line shopping. I informed that I had, but the computer was brand new and only up and running for about a week. He then informed me that Titanium antivirus software does not protect me against Trojans viruses and that was the reason so many infected my computer. I asked if this was something he could fix. He told me that when these Trojan viruses reach a total of 500 my (two week old) computer would crash.

He said he would do everything he could to remove these 248 viruses and get the computer cleaned up but he couldn’t guarantee anything. I told him to proceed. He then told me after a few moments that he needed to transfer my call to a higher level technician to see if he could resolve the problem. The transfer of technicians was completed and, after a few minutes, the new representative informed me that he could fix the problem. However, there would be a $299 charge for this which would include cleaning up these 248 viruses, the installation of MacAfee Virus protection, he would reinstall the Microsoft Office Home and Student (the original purpose for this call to Microsoft Technical Department) , and I would have three years of free technical support from Microsoft. This news was alarming to me. The technician had me believing that my computer was going to crash and become useless. I allowed the technician to charge my visa $299 and install the programs.

Soon after I returned to Best Buy with my computer and had a long talk with the supervisor on duty. I have learned the following: Titanium antivirus is a good protection against viruses, including Trojan viruses. MacAfee is a Microsoft product. It only takes one Trojan virus to crash a computer. It is almost impossible for a new computer, a week old, to become infected with 248 Trojan viruses. I needed to call to Microsoft, and make a customer complaint about the manner of technical support that was given to me. The technician’s intention was not to help me with technical support but was to make a sale when he somehow made 248 Trojan viruses appear and to then scare me into believing my computer would crash if I didn’t purchase services and products from Microsoft.

I want to speak to a technician that is aware that I want everything uninstalled that the technician installed on my computer on 1/6/2011.Technical support, not sales!!

I will then return to Best Buy, have Microsoft Office Home and Student installed ($20) and for an additional $100 my computer will be protected and running properly. In addition, if any further problems occur, I can bring my computer to the GEEK SQUAD at Best Buy and it will be addressed at no additional cost. I calculate $120 for the same services, protection and Microsoft Office Home and Student. This reflects a huge price difference from the pressure sale from your technician of $299. That’s huge!

I am very surprised and dissatisfied at the misleading of your technical staff. I never would have thought that Microsoft was capable of this behavior toward customers, especially in the technical department. I will try very hard never to have to call Microsoft technical again in fear of being misled and possibly lured into a substantial unnecessary purchase.

I expect a full refund of charges by Microsoft in the amount of $299. I regret to say that I am no longer an advocate of Microsoft support and will look elsewhere at every opportunity to fix whatever the problem is with my computer.

Thank you in advance for addressing this problem.

Debra Greenwood

I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn't take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn't input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite - at no charge the phone to me which I should receive by feb. 7th at the latest.

I called every day since the 7th and I'm being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn't. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.

He said he would transfer me to Consumer Relations. I wasn't transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I've ever received. I have received a bill from my carrier for services that I don't have. I can't get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it's been almost a month and I don't have my phone.

No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won't purchase anything else from you just lost a long time loyal customer.

Roughly one and a half months after I purchased webroot anti-virus I get time to install the program and then come to find out that the coverage started when I bought the software not when I installed it. Would have been nice if the sales person for Best Buy would have brought that bit of info to my attention, because like a lot of fine print it goes unread.

Best Buy might update their customer support policy to include informing people about this type of thing so that they are aware of the coverage time ticking away as soon as you buy a product. Not everyone is all that high tech savvy as the GEEK SQUAD! Strong possibility I'll be shopping your competitors more often if this type of service remains the same.

I recently went to best buy to purchase a computer. I paid 700.00 dollars for one. Imagine my surprise when I found out I also had to pay another 80.00 to have the data transferred to a hard drive. I also bought a external hard drive for 80.00 for this transfer. Well two days later I got my "transfered" hard drive back. I cannot believe that I was made to pay for this transaction, even after paying 700.00 dollars for a computer.

There was nothing on there that I wanted. I specifically told them to transfer my pictures, which is basically all I wanted. They were not even on there. Yes, I could have returned with the computer, and the hard drive to have them put on there, but after paying 80.00 I would have hoped I didn't have to do that. I ended up figuring out how to do it myself. Also the computer was defective and I had to return it. So guess what? I WILL NOT be doing anymore shopping at best buy for anything.

IN December we purchased an amana stove and refrigerator at Best Buy. The refrigerator was delivered. Stove was backordered for a month. First week refrigerator was not making ice and not getting cold.We called best buy they told us they would send another refrigerator when they delivered our stove which they did delivered at 8pm .Two days later ice maker was only making one small glass of ice not freezing ice cream or meat and freezer was sweating. I called again they gave me amanas service number called them they set up appointment for a service called. I waited for the Best Buy service people to come on date they gave me no show so I called the next morning was told they only do service in my area on Wednesdays. So was set up for service the next Wednesday.

Repair man said it was a seal problem and that the compressor and evaporator was not working properly. I called Best Buy to speak with Manager and was told he was off that day. The next day my husband and I went to the Best Buy store which is in Lafayette, Louisiana which is thirty miles from my home and was told to get the report from service tech .I delivered it personally to manager and asked that another refrigerator be delivered to us not same kind that we would pay the difference and was told it was past time for a return and was really rude with my husband and myself. This year alone we have bought two dishwashers a stove and refrigerator a desk top and a laptop from Best Buy.

I bought a dryer in the Boca Raton, Fl store on 1/06/15 I have had nothing but problems with this deliver Since I bought in Florida and was delivered in Watertown, Ma, I got a email that the dryer was cancelled then a email that it was reordered then cancelled then reordered. The date was to be 1/11/15 then 1/19/15 then 1/23/15 which is done. I called to have gas line and vent for the dryer cancelled . I had a call to go to the store in boca raton to sign for the return items once 1/24/15 told they did not have the info returned 1/27/ told that the vent was taken off but not the gas line. I have four calls to customer service and two to appliance three trips to the Boca Raton store Best Buy has adds that you are the best please tell me if you think I have been treated very well by your company. Please send me a email about these problems.

We have a perfect credit score and a couple of years ago got a BB credit card. We used it a couple of times and always paid off the balance. We went to purchase a tv last week and was told that our BB credit account was CLOSED! The reason was because we hadn't used it in 6 months! This is why I hate BB. It makes no sense. They did not even contact us. What company closes a store credit card for NOT using it within 6 months. RIDICULOUS!

I want to tell everyone about this. On top of this, it is a ding on our perfect credit score. BEWARE!

I bought a computer desktop Bluetooth speaker from Best buy, the speaker is not function very well I returned it yesterday with my receipt including the 2 years protection plan agreement that I have signed, after the casher processed everything she gave me a gift card as my money refund, I told her to put my money back on my debit card as I used the debit card to buy the item, she said no. Now I'm not buy nothing at best buy now I told her and she replied to me that the gift card doesn't expire, ok in case I lost it? But I need my money back on my debit card that is why I am contacting you for help to put the money back to my debit card for me because this is not really nice to do someone like that. You can give someone a gift card when the person agreed with it or refund the customer the way he or she pay for the item. If it is one year I have to buy something from Best buy then I will keep that gift card for one year it is not sound good. Thank you and I'm waiting your answer.

On March 19, I had bought and returned a wireless keyboard at the best Buy Store at 1717 York Road in Timonium, Maryland. After having papers intentionally flicked in my face, a young punk associate began to glare at me. After coyfully not answering any questions I asked him I began asking him why he and his friend were laughing openly. After ridiculing me with another Best Buy associate I began to get angry at which time another Best Buy employee called for security. I then said I’ll return my keyboard at another Best Buy store, after which the two ridiculing associates openly laughed at loud as I was laughing. I guess some people never grow out of being a 3rd grade bully, but to do so at a middle-aged professional person is bizarre and abusive and leaves me wondering why the store hires people like this. And to then cowardly pick at a middle-aged adult customer for no reason and then call security on him is simply outrageous. I have also filed a Police Report for disorderly conduct with the local Police Department.

On Sunday March 30 I went to Best Buy located on 12495 sw 88 street , Miami ,Fl, to buy a desktop computer after spending 20 minutes with the sales associate talking about a particular HP desktop which it was signed at 899.00 and walking the store thinking about the decision I was about to make, I decided to go ahead and buy it. Well that is were everything begins to go wrong, I took the computer to the register by the computer dept and a sales associated begun to ring my order when all of the sudden he tells me is 1145.00 for the entire order, I asked him how much was the computer which he answered it was 1040.00, I then took him to the display were the sign was for 899.

He looked at the sale sign and the computer and after a few minutes he began to tell me that that was not the right computer I told him how can that be the sign is right over the computers that are under the display and that was the computer I spend more than 20 minutes talking with the other sales associate. I told him that I felt it was their problem and I wanted to talk to a manager in charge to see if we could fix the problem, that is when Sergio one of the acting managers came over and begun to tell me that it was not the same computer and I told him that I felt that it was not my problem if the signed were not correct, and I felt that I should be able to get that price.

Then I asked him to please tell me what was the difference between one computer and the other, he begun to check and after 5 minutes he tells me is the same computer but one was the best buy model and the other one was the one every one sells, I told him well why don’t you just give me that one for the price and it all be good he tells me he cant do that. I asked him that if he would rather have me leave upset with best buy over 150.00 dollars and not been taken care of the right way, he tells me that another store has it and I could go pick it up over there, of course my time and gas don’t come to play on his decision.

What I can understand is how he can let a customer leave the store upset and pissed because by this time that is exactly how I was, for 150.00 dollars difference .Not only did you loose a thousand dollar sale buy you might just have lost a loyal customer for something so stupid, that to me is not customer service.

My wife and I bought a 50 inch flat screen TV about three months ago and we are now having sound issues. I called Best Buy customer service and was told we only have a fifteen day warranty from Best Buy, that’s a load of crap. When we spent a thousand dollars on TV and 3d player. When we purchased these items we were told we had a one year warranty, not after fifteen days we would have to send back to the manufacture. The employee I talked to was named Chris, He was very rude and unprofessional, I asked to talk to a manager, was told he was busy at the moment and would call me back with in ten minutes. Here we are an hour and a half later with no return call. If this is the way Best Buy works I will never shop there again. I am going to tell every one I know that Best Buy are a bunch of cheets and liars. I am also going to send a complaint to the BBB.

This was the second time we entered into this store on Derek’s (Assistant Manager) shift and the second awful experience. The first time we wanted to buy a case for our phone. We were standing in front of the case we wanted (it was locked) for thirty minutes without any acknowledgement from the staff. Three people were working that day, Derek and another staff member were sitting behind a desk while the third employee was helping another customer that came into the store after us. Not once did any one of them acknowledge our existence until I finally got so tired of waiting I went over to the desk and told them we wanted to buy a case. I should not have had to do that, good customer service begins with acknowledging the customer as soon as they enter into the store.

The second time (today) we entered on Derek’s shift again and he refused to exchange our case we bought during our first visit one month prior to this visit. We bought the LifeProof case which has a lifetime warranty and the flap that covers the charging port broke off. We just wanted to exchange it (not return it) but he refused because it wasn’t in NEW condition. Of course it wasn’t, it was broken, that’s why we wanted to exchange it. He said we should contact LifeProof directly because it does have a lifetime warranty but he doesn’t want to deal with them.

went online to BestBuy.com and wanted to buy (4) ipad 3rd generation 64 gb for 454.00 ea. as advertised. The ad did not mention while supplies last or anything of that nature. I was told by customer service that there is no problem with the ad since it is store only pickup and there is probably one in a store somewhere in the country it is not false advertising , I am really disappointed I have been a Best Buy customer for 25 years and am slowly going to other suppliers because of things like this. I know its a cut throat environment out there but don’t cut the throats of your loyal customers.

I bought a Toshiba laptop in Jan. 2013 at Best Buy at Maple Ave in Milton I had problems from the start with it freezing up. It was windows 7 but I had upgraded to windows 8 , I got the Norton anti virus pkg. and geek squad pkg. The agent I contacted on line for geek squad was very helpfull re the freezing He went into the computer and confirmed that it had stalled many times and recommended that because it was new I should take it back to Best Buy and have Toshiba check it out.

Best Buy called me when it came to their store The first thing I noticed was that it had windows 7 not 8 and the anti virus pkg. was void. I brought the windows 8 and Norton software back to have it reinstalled but when I spoke to the manager BRYAN and asked would it not have been easier to replace the computer at the beginning since it was new he in a sarcastic tone told me that he was doing me a FAVOUR by sending it back to Toshiba because I should have done that.

But I did’nt buy the computer from Toshiba I bought it from Best Buy Don’t you back up the products you sell. Would Toshiba have replaced it if necessary? To say I was disappointed in his attitude is puting it mildly I won’t be back there

On 3/9/2013 I had a viper alarm with keyless entry install. This was done at Best Buy #336, Jackson Ms. 39211. The phone number is 601-977-9115. The car was taken in at 12:15 pm and it ws completed before 6:00 PM. Upon bringing the car home the trunk would not open at all using the new rempte key entry. I call Best Buy and they schedule me to bring it back.

That was corrected. Durning the week of 3/11/ thru 3/20/2012 the keyless remote would not let me enter my own car . This happends on and off. One morning I got uo to go to work and the keyless entry would not unlock the door, i tried for 10 minutes, then I had to use my regular key just to open the doors.

Again on 3/13 i went into the grocery store, when i came out i press the keylees remote to unlock the doors, they would not unlock. I stood outside for about 15 minutes panicking. After numerous trys i then use my key to get into my car. On Sunday 3/17 I was a church and upon leaving the key less remote would not unlock the doors. I then used my regular key.

On 3/20/2013 i proceeded to leave work for lunch, press the unlock and the keyless entry did not work. I stood outside for 10 minutes before using my regular key. I then sit in my car for 15 minutes before it would crank. This took 25 minutes away from my lunch hour. I am 50 years old and very disappointed. I could have been robed or kill just trying to get into my car.

The alarm work when it gets ready. THIS IS NOT ONLY EMBARRASSING BUT HAS CAUSED ME STRESSED PROBLEM. I AM VERY UPSET ABOUT THE AMOUNT OF MONEY I HAVE SPENT COMING BACK AND FORTH TO YOUR BEST BUY TECH. THIS WILL BE REPORTED TO THE BETTER BUSINESS BUREAU. I SHOULD BE COMPENSATED FOR MY GAS, AND THE STRESS AND EMBARRASSMENT THIS HAS CAUSED ME.

we have been loyal customers of tmobil for seven years and live in island park new york.Hurricane sandy hit us hard and we lost the entire bottom floor of our house our roof heat and elec on top of that our cell phone service did not work.The only way we could make a call was to leave the area and that was hard because we also lost our cars.By now im sure you have heard of hurricane sandy fema still has a tent here to help people.Because your service did not work in a disaster when you need it most i wanted to cancel the service now you send me a bill for 927.97 ARE YOU KIDDING ME !!!!you are charging me 200.00 each line to cancel your service that didnt work does that sound fair to you?until you live something like this you have no idea. kindly read through my account history and see that i have been a loyal customer and never late with any of my payments please wave the 600.00 to cancel each line there just not fair and honestly i think we have been through enough paying another 600.00 for a service that was not there for me and my two kids in an emergency situation .sincerely arnold civitello

I placed an online order with Best buy on 12/20/12, since there were not enough people working in the camera department at the Best Buy at the Columbia Heights location in Washington, DC. I ordered a olympus digital camera white and the order number is BBY01-543569001312. I received an email indicating that my order had been shipped on 12/21/12 and that it would arrive by 12/28/12.

By the 29th the order still hadn’t arrived I checked the tracking number and it indicated my package was left at the front door. I called UPS and they indicated it was delivered to a Drew Lewis in Ambler, PA which I have no idea who that person is. I called the online customer service for Best Buy and explained what happened asking if I can now have the item be picked up in the store she indicated no, since it was an home delivery order.

I can’t understand why that couldn’t be done since it was not my fault it was shipped to the wrong address. I originally wanted the camera for Christmas day but they indicated it was too late to be delivered by Christmas. I thought it should be delivered before new years day, now she indicated it won’t be delivered until the 8th of January.

If she expedited the camera it won’t get to me until January 3 which is still after the 1st. I then asked to cancel the order and I would go into the store and purchase it there. She stated that I wouldn’t get my money back for 5 days, meaning I still won’t have a camera for New Years.

I am highly upset and PISSED OFF with Best Buy online ordering system and I can’t believe I am being penalized for a mistake you made. I will never order from Best Buy again and I will inform everyone I know not to.

On December 24th 2012 I purchased a TV online from Best Buy. On Dec 25th in the evening I recieved an email from Best Buy stating my order would not be shipped until January 8th. I paid $55 for shipping expecting it to be shipped prior to that date as I require it for a get together.
When I called customer service to cancel this order, they informed me they would transfer me to shipping and they should be able to help me. I waited for over one hour until finally getting through. The person I talked to said they were also just a customer service rep and could not help me other than to transfer me to shipping again.
This is unacceptable. I do not mind waiting in cue and understand during this time there are long waits, but to put me through to the wrong department should not be tolerated.
Could you please have a representative contact me to cancel my order so that I can go get a TV myself in time for my get together.
Thanks for your cooperation
Dean

I bought a 42″ LG from Best Buy in Folsom. Took the TV home and exactly one month later it wouldn’t turn on. I went on line to see if there were other customers with the same issue only to find 239 negative remarks about the same crap flat screen. All 239 TV’s broke one month after purchase….Now, my complaint…

I took the TV back and recieved store credit..

As I was shopping for the new set, I informed the salesman that I read 239 negative complaints regarding the LG set.. His answer, “Not my problem, LG buys floor space and we sell them” Huh? You sell crap knowing it will break “Yep, it’s the chance we are willing to take”. So, I find a new set 46″ Samsung LED 240 RR for 1200 and think we are all set to go home…Nope, my reciever at home isn’t compatible with the new TV (Digital audio).

Our salesman 18 y/o punk tells me that only one of their recievers will work with this TV (A $1000 Yamaha) not true, the story goes on. So, I start looking at recievers to power my surround sound.. I found a 500 watt 5 HDMI Yamaha for $399…The salesman (My 18 year old expert) says ” Thats a cheap way to provide surround sound, you’ll be sorry you buy this” Really guy?

So, I have the new TV, the reciever and I’m ready to check out. A new salesman approaches me and says, ” I noticed you had some issues with purchasing some new equipment”. “I will throw a 6′ HDMI cord into the deal, no charge” Wow, a $6.50 cord for all of my 4 hr wasted time, but wait, Best Buy sells them for $20-$80.. I ask him, free? He says yep, I’ll inform the clerk…

We are now checking out and I remind the clerk about the HDMI cable…He says ” nope, cant give it away, I’ll give it to you for $10.. WTF I said…I ask the salesman to come and verify, he does and they (with some prodding) do it.

We go to the front of the store to recieve the set, reciever and cable. The security guy says, ” let me see your recipt”. He looks at me and says, “This isn’t your TV set, it’s a LG”. I reply, “no, I brought in a LG and bought the Samsung”. With a confused look on his face he says “No” and to leave the store..

I lost it then…Basically the manager came over and confirmed the purchase(s). We left and drove home.

Not until we opened the box did I see the Illegal action that took place on the recipt.. They, (Best Buy) credited me $521 for the old set. I payed $690 with tax. Basically, I was double taxed at the end paying $1350 with tax at the end of the purchases..

I called Best Buy corperate today and they hung up on me when I threatened to call the IRS.. My fiance’ is a CPA and confirmed the Illegal taxation…

Moral of the story, DO NOT GO TO THE BEST BUY IN FOLSOM CALIFORNIA, they are rude, ignorant and knowigly carry out Illegal transactions…

I bought my computer Oct. 2010. In December my WMAX went out. Had to take it to best buy where I bought it from, they sent it to the “Authorized Service” to have it fixed, got back sometime in January. Then my Hard drive crashed in Early April. I took it back to Best Buy where they again sent it off. When I got it back there was nothing on it at all. They told me I needed to contact Toshiba, which was my first contact and a horrible experience! They told me I should have sent it to them not the store I bought it from and I had to buy a new program to have my system reset. After much arguing I sent it to their Depot and they had it reprogrammed.

I told them when it was at Best Buy, again when it went to the Depot (IN WRITING!) that I needed a charger, mine was not working properly. I got no response. I then called them again, stating that my charger did not work properly….they denied me getting one. I called again in November again reguesting a charger but now I am out of warranty, nevermind I had previously requested a new charger. This thing was crap and I had my feel of Toshiba Customer Service. So, I’m sitting on my bed doing my school work and I go to move my computer and the Dang charger and computer were so hot that the charger was melted to my bedspread!!!

They responded quickly to this event. I sent the computer and charger off to be repaired and got it back in Days. Here is the good part!!!! They sent me back my computer as is saying the stickers were not melted but water marks. The Port was damaged but it was not due to melting and that the cord was not melted, it was because I cut it!!!!! I am Furious!!! I not only have written documentation requesting the item be fixed, I have pictures of the damage from before I sent it in, and now I have proof of the company accusing ME of trying to fraud them! I think I am seriously going to sue Toshiba for the damage, & defamation of character!!!

I wish I could sue them for horrible customer service!!!!!!

I was talked into buying a Dynex 32″ tv by one of your sales people. She told me it was a great tv and the price was only $199.00. She helped me find the right tv in a box and I followed the grey line from the front of the store to the back and then back to the front again carrying this tv. While waiting in line to pay for this great bargain I was approached by a sales rep telling me if I applied for credit I would get an additional 20 to 30 dollars off the tv. After waiting forever to get to the cashier I was told the tv was not the one on sale and I would have to pay 329.99 for it. I tried to explain that the clerk in the back had told me it was only $199.00.

Seems it didn’t matter what I was told by the tv lady and if I wanted the tv I had to pay the full price for it. I decided to take the tv anyway and still do the credit so I would get the rebate of 20 to 30 dollars. After all this hassle I didn’t look at my credit receipt till I left the store and again I got screwed by Best Buy because I did not get any rebate for applying for credit. Best Buy has lost me as a customer along with my sister who was also wanting to buy a new computer through them. I know Best Buy doesn’t care about me or my family but with this kind of service they should not be in business.

I bought myprinter and replacement ink from Best Buy with the salesmns help.When ink ran low went to replace it. It was saying it couldn’t detect the ink. went back to Best Buy and bought another ink thinking maybe that one had dried out. No luck. (Best Buy is 30 minutes one way}.Called Kodak and they said it was the printer. So they send another refurbished not new ans without the cradle for the cartiages. So I take my cradle out and put it in the refurbished on. Still says can’t detect ink. So I go to the Geek Squad at Best Buy and they say its the cradle not the printer.

Of course they don’t have one and tell me to go home and contact Kodak that I can get it faster but leave the printer there just incase i can’t.Don’t forget I purchased a two year warrenty.So the cradle comes and I put it in and nothing happens. Same old problem. So then I reinstalled the printer to the computer thinking maybe that will help. So then comes my kids to see if they can help. hey look at the computer and tell me its the wrong kind of ink. The problem all along eas because someone sold me the wrong ink. So I took the ink cartiages that I purchased the first and second time back to Best Buy.

Remember this is the 5th time I had to go30 minutes one way to this store. I asked for a manager and got some girl witch was a cashier in the returns. She could have cared less and questioned me if I had bought the second pack of ink there because I didn’t have a receipt. She gave me stor credit for that and the difference in price for the first one. I told here she needed to give me that ink or a gift card for all my gas and trouble and she just laughed and said we can’t do that.

Tried to return an unopened washer drier stacking kit 6465041 WSTK1 PURCHASED 7/12/2011 WITH RECIEPT for $29.95. Manager on duty would not credit our account because CORPORATE changed their return policey to 30 days. We were never notified of the change at the time of the purchase or anytime after. We have spent $15,000.00 over the last three years and have excellent credit. Will never purchase from Best Buy again. This is not a high tech electrical device that can be damaged even when left in a hot car, or placed in a tub of water overnight. It just bolts to the wall and all parts and packaging were intact.

I purchased best buy insurance for my iphone less than a year ago for a contract of 3 years. I was also mis informed about what the insurance covers, neverthyless, its $14/mth. Now I have issues with my battery not lasting a day with less than a 10 minute phone call and I’ve have big issues getting a replacement it’s not worth it if it’s such a hassle. The in-store customer service is Brutal. The manager was even worse than his staff. I WOULD NOT RECOMMEND DEALING WITH BEST BUY AS THEY DO NOT BEND OVER BACKWARDS AT ALL FOR THEIR CUSTOMERS.

A little over 3 years ago we purchased a 32″ Toshiba LCD TV. The salesperson suggested we also purchase a 4 year performance service plan. Recently we started having trouble with the TV. It would take 5 to 10 minuted to turn on. I called Best Buy, who forwarded me to THE GEEK SQUAD!!! I gave them all the information they asked for, serial number and Model#. A repair person came yesterday, removed parts, then told me “it’s the right item, but not for this model”. That was Wednesday. His projected date to return is not this Friday, but a week from Friday. We figured we could put up with the delayed screen till then, but when we went to turn it on…..NOTHING!

I called the Geek Squad to tell them this was unacceptable, and was told “I’m sorry, there’s nothing we can do. A supervisor told me it COULD come in by Sat. or Monday, in which case it could be a few days earlier. The big word is COULD! With this kind of lack of service, especially since THEY sent an incorrect model part, I will never deal with a Best Buy plan again. We have been faithful customers but no more.

The letter below was written with the intention of sending it to Best Buy, but all email addresses that I can find either bounce back or ignore the message, and their online form just goes to a blank page when I press submit. Dear sir/madam, I recently visited my local Best Buy location (SW 88 ST and 122 Ave, Miami, FL), and had a conversation with David in the video games department. I asked him very clearly, “If I trade in my DS Lite, will I get the $100 EXTRA credit promotion?” He responded and indicated to me that yes, if I were to trade in my DS Lite there would be a $100 extra credit applied to its value (in addition to the original value).

He also stated that I would receive an extra 30% credit on any games traded in (min. 2). I brought in my software and hardware, and because of “a bug in the system”, he said he would have to process my games and the DS separately. This did not seem like an issue to me, so I told him to go ahead and do it. Once he was done processing the games, he stated that I would receive $40+ dollars for the 6 Xbox360 games that I traded in, including the extra 30%. While this seemed very low, I went ahead and proceeded with the transaction with the assumption that I would be receiving at least another $100 with the trade-in of my DS.

When he started processing the DS, he ended up stating that he could give me NO CREDIT for the DS because there was a small imperfection on the screen, which had been there from the day that I bought it and did not affect the functioning of the screen or the quality of the image in any way. This imperfection was ONLY visible when the screen was turned off. I told him to go ahead and take it anyway, since I would be getting the extra $100 either way. At this point he called over another employee, Lis. She clarified that I had been mislead by the way he answered my initial question, and referred to the fine print on the ad, showing that that was not the way the promotion actually worked.

The only reason that I wanted to complete this trade was because my phone has been malfunctioning for some time, and since I am currently unemployed I thought to part with some of my favorite Xbox360 games and my DS Lite in order to replace my phone. At this point in the conversation, it was obvious that not only would I not be getting enough credit to buy a new phone, but that the low trade-in value that I accepted for the games (about 10 minutes before) was just not worth it.

I was already thoroughly disgusted with the way this entire transaction had been handled, and I asked for the DS and my games back with the intention of taking my business to GameStop. I was then informed by both David and Lis that they would not be able to give back my games, and they called over the Manager on Duty (unfortunately, I did not get his name). He proceeded to tell me that I should have evaluated all the trade in values before accepting any of it, and when I stated that I had asked David and Lis VERY CLEARLY before the transaction, he essentially said too bad, it’s too late now to cancel the games’ trade in.

I feel very taken advantage of and ripped off AGAIN by Best Buy. In the past, I have had major issues with return policies and even equipment warranties with your company. I have been refused returns for minor, insignificant technicalities, and more importantly I have been refused warranty replacements even though I specifically paid extra for REPLACEMENT rather than REPAIR warranties.

My family has had similar issues with returns and warranty policies with your store over the years, and they decided long ago that they would no longer shop at your stores or recommend others to go there. I had always argued, and even though I had seen a few issues, I felt that overall it was still a decent place to shop. Being ripped off for 6 games and not only not being able to replace my phone, but getting MUCH lower trade-in value for my games than I would have gotten elsewhere, along with having the DS trade-in refused for such a minor issue, and on top of that having the manager flat out REFUSE to void the transaction and give back my games is simply the LAST STRAW. I am fed up and sick and tired of having Best Buy repeatedly take advantage of me on what should have been simple transactions.

In the past, I have made many large electronics, games, music, and DVD purchases with Best Buy, and in addition to that, as a computer engineer and technician I have brought quite a lot of business to your company in recommending purchases to friends, family members, and the online community. As a former Alienware and Dell engineer and avid gamer, I am an active member of many gaming forums in the online community. I am very upset over this whole experience with Best Buy, and I will make my feelings known and warn others against being taken advantage of by your company, and I will personally join my family and friends in NEVER stepping foot in your stores again.

I bought an expensive canera, with maximum protection. The camera fell onto rocks, cracked, filled with water from a running stream, and the lens cracked and was bent. I brought the mess into Best Buy. Anyone with an I.Q. below dull-normal could see it was a total loss. But the senior Geek on duty, stated it must be shipped away for an evaluation to see if it was repairable, before issuing a new one. Four weeks have passed, not a single call from my local Best Buy, so I make a phone call. Their only information was that it was “being REPAIRED”. THE REPAIR WAS DELAYED BECAUSE THE FARMED-OUT REPAIR SERVICE (located 2,000 miles away) COULDN’T GET PARTS.

At least that is what I was told. I believe my look into THE repair status, via home computer, was the same they were looking at – no mention of a parts problem. Comments – THAT camera is a sophisticated bunch of electronics – it could never be repaired to its original state. (I know of what I speak). A replacement should have been issued. They and I haven’t a clue what is going on with my purchase being “fixed” by Precision, El Paso, Texas (1-800-665-6515). Their $ 130.00 service plan is obviously not of any serious concern on their part. Short of being a total S.O.B., I am at a loss.

Their sales representative who sold me the policy said that – worse case scenario – a problem might take two weeks to resolve.

My name is John Smith. In Jan of this year I went in to best buy on Bay and Dundas in Toronto. I was horrified with the treatment I recieved.The employee was rude and somewhat arrogant.I asked for a certain item and he went and helped someone else.I later figured this was due to my speech impediment.At the same time I do have a good education and could probably out think most of your employees. On another occasion, I was met with the same arrogance,however,this adventure led to a bit of an argument.I was somewhat disappointed with my self, simply because I permitted myself to be brought down to his level. Later, I did however get what I was seeking.

It has taken me some time to lodge this complaint, simply because I usually do not allow for provisions as to where I will stoop to the same stupefied intelligence that most of your employees possess. If this is the practice of Best Buy,then maybe,you should not be in business. I am thinking of taking this matter further. You have lost a customer. My email address is johnandbella [at] bell.net

On May 13th I placed a call to Best Buy at 10:30A.M. BEST BUY- 5311 SOUTH CALLE SANTA CRUZ TUCSON AZ 85746 (520-294-7660) As usual they have machines and i pressed 3 to speak with an associate, i waited 8 minutes until someone picked up the phone. The girl asked if she could put me on a brief hold? I told her that was fine, little did i know a brief hold means never. I decided to call on a different phone, leaving my other phone on the call, i called and waited 10 minutes someone picked up and hung up on me. next i called again but connected to Geek Squad where i asked to speak to the manager of best buy, he said he will get her for me.

10 Minutes later manager comes to the phone and i explained the problem, she says sorry and asked are you on another line? I can hear music, i told her i was waiting for one of her associates to answer that was 45 minutes ago. all i wanted to know was if i was able to get my home phone replaced because i had a warranty, and in the end i can not get the phone because they no longer sell it. THIS BEST BUY IS HORRIBLE WITH CUSTOMERS, WHY SHOULD I BE ANY DIFFERENT THAN THE CUSTOMER THAT IS STANDING IN FRONT OF THEM. JUST BECAUSE IM CALLING THEM ON THE PHONE DOESN’T MEAN I AM LESS OF A CONCERN…