Best Buy Complaints Continued... (Page 6)512+ reviews added so far. Upset? Call Best Buy corporate: 1-888-237-8289
We purchased a 55 inch tv, a ps3, a wii, and a denmon surround sound to go into our new basement we refinished… Spending all this money with best buy and the fact I have an escape the tv would not fit. Two weeks later I still do not have my tv. The schedule you a time saying they are going to be there from 9 to 11, you take off work and wait and they don’t show, so you leave and they show an hour later and don’t call. I called the local store and they say the delivery people have no set schedule and delivery times are no guarantee… after two weeks of this bs, I renting a uhaul tomorrow to bring home my tv…… Best Buy needs to appreciate customers who spend $3,000 with them, totally unsatisfied…
Here are the events that unfolded surround my complaint with Best Buy, the Geek Squad, and the warranty on my Samsung 63″ 3D TV.
Called Geek Squad to file for service on my Samsung 63” 3D TV. Representative to all info for TV as set me up for 3-7-11 Tec Repair Service Request # 43968211. Repair vendor Sherwood Magnavox Repair at 225-275-6900. I called after a long wait to talk to the repair person as listed above. He said I don’t understand why Best Buy keeps doing this. Informed me I was still under the factory warranty. I knew that but was guided in the direction by Geek Squad. He told me to call Samsung at 1-800726-7864.
I called Samsung and spoke to the rep and she set up the service call. She gave me the following to track the service under ASE-4007992772. She completed the service and the shocking hit. It would be 2 to 3 days before I would be contacted. She also tells me if I don’t here from Service that I need to call back. I’m sorry I believe this is why I have a warranty so the product company does the work and provides me with a service. This is not expectable.
I traveled to our local Best Buy in Covington and spoke to Warren and Shawn in the TV Sales and explained what I have been going through trying to obtain Warranty Service. I also had the both of them read the document prior to this update. Warren replied that I was getting the run around and Geek Squad did not handle the service correctly. So after about an hour Warren and Shawn working through Geek Squad set me up with a service call for Friday March, 11. With once again Sherwood Magnavox Repair. Service order 440-356-89 for the hours between 12 and 4 pm.
Service was suppose to take place between the hours of 12 and 4pm. 4pm has come and gone so I had my son contact Sherwood Magnavox Repair and the man told him the same thing as stated on 03-07-11. Warren also told me to call him if anything went wrong. I will be contacting him on 03-12-11.
I contacted Best Buy, Covington and spoke to lady and explained what had happen on 03/11/11 and if I could speak to Warren or Shawn. She replied the Warren was out and Shawn would be coming in later today and she would have him call me. Well here I sit and nothing has been done.
I called Best Buy in Covington and did not get a answer. So I called back later this pm and still no answer.
I then called the Geek Squad and first spoke to Agent Marsee at and around 12 Noon. I then explained to her my frustrations and getting a very new TV Repaired or Replaced. She then transferred me over to Agent CJ. Agent CJ had all my info and explained to me the reason Sherwood Magnavox Repair at 225-275-6900 did not come out was due to a Trip Charge and Agent CJ said that Best Buy would handle this. He then gave me another service # 44035689 and set the Repair up for March 15th between 8AM and 12 Noon.
Repair rep did show up from Sherwood Magnavox Repair. He ran a Diagnostic test and found mother board bad. Rep told us that it would be 7 to 10 business days before the part comes in. He also tells us WE NEED TO CALL GEEK SQUAD TO REMOVE TV FROM WALL BEFORE HE WILL REPAIR THE TV. My wife then calls Urlanda back at Geek Squad and got the run around and finally the tell her that she would call back on 4HRS TO SET UP TO HAVE TV REMOVED FROM WALL. WELL GUESS WHAT SHE HAS NOT CALLED. THAT LAYS OUT THE STEPS I NEED TO DO BUT REMEMBER IM SUPPOSE TO HAVE A WARRANTY.
5PM Est Time my wife received a call from Geek Squad that the service to remove the TV off my wall has not been set up yet and waiting on Sherwood Magnavox Repair man to call her with details. WELL THAT’S NOT HAPPENINING BECAUSE HE TOLD MY WIFE TO CALL.
HERE ARE THE STEPS
1 FIRST REPAIR MAN RUNS DIAGNOSTIC TEST AND NOW I WAIT FOR PART 7 TO 10 DAYS
2 I THEN NEED TO CALL TO HAVE THE TV REMOVED FROM THE WAY THAT BB INSTALLED
3 THEN THE REPAIR MAN THEN REPAIRS THE TV
4 I GUESS IM SUPPOSE TO CALL GEEK SQUAD TO HANG THE TV?
Best Buy Geek Squad sets a service that is not available tie extended warranty starts.
At no time when I purchased the 3d TV, Blue Ray 3D Player, was the Warranty in detailed I called Samsung for Warranty Work.
Warranties provide by Samsung waiting period of 2 to 3 business days before I’m contacted about a service date and if I’m not contacted I need to call back. Call back I believe this is why I have a warranty.
I spent just on this purchase alone totaling $ 4366.57. I find this hard to believe the poor service and run around that I have had to do in uncalled for seeing warranty work means your Product Provider should be doing the leg work and I have been the on that’s done the leg work. No where in anything provided by Best Buy does it lay out the above hoops you must go through to set up a service a call and to date that has yet to be done.
Name: Henry Marechal
Address: 25500 Crown Dr
City: Ponchatoula, La
Zip Code: 70454
Purchased: Magnolia Store in Metairie, La
Sales Person: Stephen Patterson
Serial #: Z1ZY3CKZB00069P
Model Code#: PN63C8000YFXZA
Subject: Complaint to be filed with the BBB
I purchased a new laptop from best buy. When I got home i turned on the computer and it was broken. It crashed twice. I took it back to the store and they said that it was still under warranty and they would try to fix it. For the next 6 months I would pick my laptop up at best buy after it was “Fixed” get in the car, turn it on and LOOK ITS STILL BROKEN! Finally I told them i just wanted to switch it out for a new one. They said that they wouldn’t do that because they resolved the problem every time. Finally then the best buy warranty expired, they called me (again) claiming it was fixed (Again) so I go it…and pick it up and it still broken. I said well no fix it and they said the warranty is out you will have to pay us now. How is that fair!
I’m very disappointed the way two Best Buy managers treated me, despite it was their mistake, displaying an item stocked on the shelf with the wrong price. Best Buy did not wanted to honor it. The name of the managers: Bryan C Wurst and Eric Abrams. Evanston IL 60202. (Date 02/21/2011). The item was a Voice Recorder. Called Best Buy Customer Service and Spoke with Corney who totally ignored me as well. Is that the way you treat customers to cover your staff mistakes not doing their proper job. Also they implied I did move the item in order to get a lower price. There were a couple items stocked incorrectly. I had been there the day before shopping around and I came back today to buy the item and I got shocked when I experienced all this.
Used a Best Buy vending machine in Vegas. Wanted to purchase some headphones. Selected the headphones I wanted via the touch screen. Fed the machine my credit card and was promptly delivered an iPod. No receipt printed. The only record of the transaction will be my bank statement. I’m waiting to see how it is recorded in the record. 800 number on the front of the machine rang for over a minute before the automated service attendant answered. While navigating the voice prompts, I was disconnected. Will take the device to Best Buy but am not holding out much hope of an exchange due to lack of a receipt.
I attempted to exchange a digital Samsung camera purchased at best buy about 3 weeks ago with its original packaging and my sales receipt. However, I was told buy the best buy “Geek Squad” representative that “your stuck with this model… we have a 14 return policy… sorry”. I was not aware of this ridiculously brief policy, the original Best buy sales staff and “Geek Squad” was eager to sell a camera and other items, but never informed me that I only had 14 day to try the camera and return it if unsatisfied. I simply would like to exchange this very difficult to use model for a more user friendly camera. How hard is that best buy?
My brother purchased me a 50 dollar gift card from Best Buy for my birthday which I intended on using. The card has no expiry date. I waited for Christmas to roll around for a discount and upon trying to purchase an item online my card number would not work. I called best buy advising them of the problems and they told me it was my fault and that I must have entered the digits wrong, I should wait 24 hours as the card was now locked and retry the next day. I advised them I did not enter the numbers incorrect but would wait and try again.
The next day same problems occurred so I called best buy back. New employee tells me to purchase the item I wanted and she would apply the 50 dollar balance afterward once the transaction showed on her end. So I give her my credit card number and we purchase a 100 dollar blue ray player. I receive a notification billing me for 100 dollars. I call back and they tell me they can’t apply the balance after the purchase. I ask to speak with a best buy manager and they refuse to let me. I tell them I want a full refund they deny one as the transaction’s gone through.
Finally I tell best buy I want to make a complaint, they tell me they’ve documented one and I’ll receive an e-mail in 48 hours telling me whether their going to right the issue. No e-mail returned. WHAT A ****** JOKE this company is. So just to tally it up, my brother lost 50 dollars. I never got a gift. Im out 100 dollars, and the original blue ray player I wanted sold out due to their delays so I had to pick another one. Bull****. DONT BUY FROM BEST BUY, thier crooks.
I ordered the Samsung-46″ and chose the delivery date. The phone rep indicated the item was in stock and available and I got confirmation that it would be delivered by Christmas. I waited until 6pm Christmas Eve and contacted best buy only to find the TV was out of stock and unavailable for delivery! I called Best Buy customer service back and they claimed more excuses and problems with their system and then offered me a $50 gift card! This was not my first problem with best buy, but this will be the last. Over the last 5 years I have spent thousands on the newest toys, at one time putting myself into serious debt, so thank you Best Buy this will be the last time I shop here. Best Buy absolutely ruined my Christmas and flat out lied to me about products being in stock just to get my money.
I’m glad I finally found somebody to share this complaint with about best buy. I took my laptop in to get repaired last month to the geek squad and they still haven’t gotten it back to me! Every time I call or email the best buy customer service line I get more excuses and more delays. I’m tired of the problems and sick of complaints about this. Take your computer to a local shop where you will get a REAL person, not best buy where they don’t care about your business. The only reason these large companies care is because complaints affect the stock price, best buy is just the same! Geek squad shouldn’t be advertised as good guys…
DO NOT, UNDER ANY CIRCUMSTANCES, TAKE YOUR ELECTRONICS TO THE GEEK SQUAD! They haven’t the foggiest notion of what your problems are, much less how to fix them. When my $1200 HP suddenly died, I rushed it into the Geek Squad. A week later I was told that, basically, my machine was dead, that it had so many problems it simply could not be repaired. That sounded fishy to me, so I took it to someone who knows a bit more about computers than I do. The GEEKS could not tell me that it was simply a matter of replacing the hard drive in my computer. When I returned complain, no one there could respond!
Horrid store, horrible experience! Oh man, where to begin? Do you know how many times I’ve stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!! And why isn’t there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they’ll agree (or not) to a return/exchange? Put up a sign!!! How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever. P.S. Put up a sign!!!
I bought a GPS system at best buy but didn’t like it. So after 3 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic, including the receipt. The lady at the best buy refund desk said, there is a 15% restock fee for items returned, but nobody at best buy told me that! I asked how much would that be, and she said it will be $45 for you. I said, all you’re going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that’s the best buy store return policy. I couldn’t believe it!!!
Ordered tv on line and it delivered. The delivery drivers backed into my house causing damage to my gutters and they left without saying a word. Called local best buy several times and no one has called me back. Order #bby01 805590566180. Fms. 47596465. Crew 2317. 006c
My order was promised by Friday, November 30th. I didn't recieve it until Saturday and the box the toy comes in is completely destroyed. The box is part of the toy, it's supposed to be q surprise stuffed animal and when you wash it, you figure out which pet you got. Can't even use it now. I have to return it. Will not EVER order from here again.
just bought new tv best buy, bought 2 yr war. was told it covers any thing for 2 yrs that might happen to it.
the screen cracked took it back to the store then I was told it did not cover cracked screens first I heard of.
contacted geek sq the said the same thing.
I asked what I could do and one lady told me to buy a new tv,and still have to pay for the other
so I was sold a 2 yr policy that was suppose to cover and did not.
We bought washer and dryer last week and scheduled the delivery and installation for Wednesday of this week.
The two guys they brought the units could not get them to the laundry room claiming the door is small and will not fit.
They asked to remove the door stop to allow the new units to fit through the door,
They recommended to keep the units in our garage and reschedule a service visit since it is better than taking the units back to the warehouse and reschedule the installation and delivery again.
The two guys that they delivered the units called the costumer service and informed about the situation, and the customer service promised to call us on Thursday to give us the time for delivery on Friday. We did remove the door stop and waited for the call.
No one called or showed up. We called Geek Squad number to verify and after 45 min of waiting a rep. Name Nicole ID# A1384533 said the product in her system shows as completed and she can not help us. She also refused to transfer us to her manager to talk about the issue saying in her system everything showed as completed.
We are very frustrated with your customer service and level of care and we really think that we made a mistake purchasing such items from your store.
We are planing to return your units and we recommend that you ask your Geek delivery people to pick up the unites from our garage within 48 hours.
If the units are not taken from our house by Monday 12 noon, we will have our lawyer take the case and request for our money back plus all the expenses for removing the door stop and installing a new one plus painting the door again and any other emotional hardship your customer service caused us.
Your immediate attention is required and I would appreciate a quick response from someone with authority to take care of this situation before it get worst.
Balqees Rihan Shammas
I bought a samsung S8 Cell phone. I was told I could return it within 14 days. but not that there would be a $35.00 restocking fee. I purchased it o n that premise. When I contacted my cell phone provider I was told that I would have to upgrade my service from the plan i have. I am a Senior citizen.(82) on a limited income and I can not afford this upgrade. So I went to return the phone that I had not opened and was charged $35.00 for a restocking fee. I am very upset about this. When i complained about it I was told that it is explained on your purchase receipt. (this is after the purchase). Should the consumer not be aware of this before puchase? I certainly would not have bought it and I can not afford to lose $35.00 for nothing Best Buy, if your read this I appreciate a call from you. I.B (212-751-1835).
Called Geek Squad at Saratoga Springs NY store. Told them had two BOSE WAVE radio/multi d changers. Electrical surge at residence and both cd players no longer functioned. Made an appointment for 3:20 pm (two weeks ago). Drove 43 miles to drop off at store for repair.
Arrived at 3:12 pm. Was told repair was not possible. I asked to get that in writing so I could claim on my home insurance policy.
Was told "No". I asked if I had left it for repair would I have gotten a note stating that it could not be fixed..........no response.
Called store when I drove home 43 miles. Got Geek Squad....explained what happened.........got another phone number............to the Geek Squad!
Entered a complaint via HissingKitty..........no response from Best Buy todate.
Went to the North Fayette, Pa. store this morning around 11:30 to purchase a Samsung Note 9. There was no one in the phone area. We waited a few minutes and no one showed up. I went up to the front of the store and asked the employee by the door if he could get us some help. He said he would get someone right away. We went back to the phone area and waited. Nobody showed up. Some minutes later an associate came over and asked what we wanted. I said I wanted a Samsung Note 9. He said they were locked up and he did not work in that department but would get somebody. Nobody showed up. We got tired of waiting and left the store.
We were there last month and purchased an Apple I-pad and the service was great. We go in today to buy a phone and no one wants our money. We are very unhappy with Best Buy.
Ken and Donna Jancsar
I recently move to the Chapel Hill, NC opened a CC account and made several Purchases on 5/19/18. I also sign up for installation service with the Geek Squad. Every thing was installed properly and very thing seen fine. I was told that I would gain reward points related to my purchases. We received the bill bu mail and paid it. But never saw any rewards. We have been busy setting up the house and was not looking for it. On 10/10/18 We ordered a Refrigerator. I was told to go on line the track the order. I tried to log into my account with success and spent two days trying to straighten it out. I was told by a Tech Support person that my email address on the original purchase was wrong, the my reward were gone and that they had notified me. I was never Notified and did not receive anything in the mail. I was also told that I have two accounts with two Member I.D.s Old: 4576345480 related to the original purchase and and a New: 4500005558 related to the latest purchase. I was told the the accounts would be combined and that it would take two days, I waited four days and could not access my account. I the called in again and spent another 3 hours trying to get some answers. I was told that there was a note on my account saying that they were to be combined but the he was not the person who could do that. He did give be access to the Refrigerator purchase to enable be to track that purchase using the order number. I still cannot access my account, view my purchases, or see rewards points. The latest Best Buy person informed me that my Rewards points for my initial purchases were gone and I was never able to see any accruals. Poor web support support and rewards system.
Yesterday we got to the store on Fayetteville 28314 for the
PS4 Spider-Man was sold out. However, online it says 3 open box available 159.00$ 175.00$ and 189.00 at Fayetteville store, that is why I when back to the store. However, PS4 open box was wrong info. So, I decided to check online and be awake until 3:00am to see if this item become available on the same store at 2:00am item because available it said on this play at Fayetteville store. I wake up early I was in store 9:15am to to get this game for my child. It’s raining today the weather is not the best. I spoke to one associate from Greek squad. I was told not available but she will check for me. Then, I request to speak with the manager she was so unprofessional and treated me like I was mentally ill. “We can’t control was it sale on line the system it never accurate”. The Item was available in store according to Best Buy website that was my hold point and I travel to get this PS4 for my child. I just can’t understand why they have a few PS4 behind the counter and I was told it was order online went I couldn’t even other the product only when became available at 2:00am. It was only in store first come first serve. I have been a Best Buy customers for many year in New York City nobody ever treated like that I’m very disappointed. I’m hopping that someone in corporate can fix this matter and make my child happy this Christmas. I will really appreciate. Thanks.
Waited in line OUTSIDE for a door buster, the 55 inch Class Smart 4K TV. My son just got out of the hospital recently with meningitis. Went back to electronics and employees didn't know, said to go up front. Went to customer service and they said to go back to electronics. No one seemed to know what was going on. A customer who was BEHIND us got a ticket. She told us where to go to get a ticket. Got in that line and they didn't have anymore. Talked to the GM and he couldn't do anything. They said oh you had to be in line outside. I said we were. They kept trying to find excuses to make it look like we were doing something wrong. This is not my first disappointing experience. I would now like Best Buy to honor the 2 TVs my son and I were going to purchase. That would be the right thing to do.
More of a concern than a complaint. November 20,2018 I visited your store in St. Catharines to view the Bose Wave Soundtouch IV Music System, also visited this location on November 18,2018. On my first visit the staff were extremely busy so I was not able to talk to anyone at that time, not a problem fully understandable. My second visit was not as busy so I was able to see someone promptly. The problem was that nobody could find the remote for this product and I was told that Bose did not set up system properly. This system takes up valuable space in your store and one should be able to listen to it, I would never buy unheard, or to view capabilities.
Again, this is not negative feedback as I do think the store is professional.
Thanks for your time,
When I went to the store in Mt. Vernon Wa. to ask a question of the geek squad about a product I had recently purchased I had a very bad experience with a fellow in a dark gray shirt who identified himself as the manager. Sorry, I didn't get his name. I asked my question and he proceeded to speak down to me as if I were an idiot, talking very rapidly without giving me an opportunity to speak. He repeated everything he said at least three times, and when I gave up trying to communicate with him and walked away from him saying very calmly three times as he had done to me,"You talk an awful lot.", He very rudely ordered me out of his store. I do not believe this individual has the relationship skills needed to maintain relations with the public or with his employees. As I was leaving and I said I would be filing a complaint, I saw a couple of the employees smile quite happily. I really hope someone takes a good look at this individual!
Contacted Saratoga Springs NY store via internet. Explained had 2 complete sets of pre-2005 Bose Wave radio/cd with multi-cd changers.
In speaking with two individuals (Abril and Peter ?) told them had power surge and cd players/changers were not functioning properly.
Made appointment for 3:20 pm last Thursday. Arrived 3:12 pm and was told the units could not be fixed. I asked GeekSquad for that comment in writing to make claim with insurance company. We were told "No". This is after explain ing to two folks via internet and one at your store.
We drove 43 miles to get there and then back. When I went to your web sight to make comment I was told to call the GeekSquad 800 number.
Hi. I ordered a product sept Labor Day sales , I canceled it because it wasn't delivered same day. I was told it would be 2 days later false ad with shipping. I been calling and messaging Best Buy for 3 months. They had told me it was canceled I find out now in nov they never canceled it and they keep charging me each month for an item I did not get nor want. I want it off my bill. Every time I ask for supervisors they refuse to put one one. I ask 10 x . I'm getting no where . Best Buy is committing fraud on my credit card
I bought an expensive Samsung Notebook 7 computer box; I opened it after the 14 days policy (that I didn't know about until was TOO late!), to find a GLASS candlestick and a dirty, Samsung Chromebook that doesn't work. (no cord). I've been through the chain of command with no luck and most importantly, I've been as far as I can go with Best Buy Card Services as a DISPUTE, to no resolve. The store manager only said she will sell me another computer for a discount - NO!
I ordered a wash and dryer on October 12, 2018. I was told it would be delivered Nov 3. The delivery company called me Nov 3, 2018 at 7:00am to notify that they didnt load my entire order (the dryer) and that it would be delivered on Nov 5. The delivery guy told me it would be delivered on Nov 5 and I have emails and texts saying delivery Nov 5, 2018 7-1pm. On Nov 5 at 1 PM I called the delivery company. The associate seem uninterested. So I called best buy. All of a sudden my delivery date changed. I took off from work Nov 5 to recieved my items. I got nothing. Now you all are telling me to take off gf rom work again for Nov 7. How do I know I will receive my order? Should I really take off from work? What will Best Buy do to compensate me? I will definitely not reccomend Best Buy. Now I have to drive 20 miles to wash clothes because someone at your delivery service messed up and no one made them compensate or correct it. You are telling me to wait after you all have made mistakes I've talked to several people and NO ONE can help me out. This is unacceptable. The absolute worst company to purchase something so important from. I've talked many associates and no one can help me.
I ordered a dishwasher. I had to wait a week to get it delivered and installed. They sent 3 emails and 2 phone calls to make sure I was aware of the date and would be there to accept delivery. I lost 1/2 day's pay to be there. No one came. When I called, they said I was not on the schedule (in spite of the 3 emails and 2 phone calls). They refused to reimburse me for the lost wages and refused to make any exceptions or special treatment to get the appliance installed. Instead they told me the next installation date available was another week out. I tried to cancel the order. I was transferred 3 times and disconnected. I tried to cancel on line. But the on-line cancellation told me there was a problem and they could not complete the transaction. I called again to cancel and was transferred 3 more times and disconnected. I am done with these people and will never deal with them again..
Appliance arrived damaged so I did not accept. Appliance was ordered in one city and delivered to another. I was told to visit the original store the product was ordered and reschedule a delivery. The associate at the Columbus, GA store#843 (Jonathan) was exceptional in being patient with me to resolve the issue. Meanwhile the assistant manager was unprofessional and of no help. After 1-hour in the store they finally determined how to resolve the issue so hopefully all will go well this time as I must drive 2.5 hours to the install city.
Bought a TCL 55inch R615 from Best Buy at 2358 Harlem Avenue North Riverside, Il. After installing the TV it seemed to work fine. The next day as I was watching TV it turned itself off and went to the ROKU screen like it is rebooting itself. I thought that was strange but figured maybe it wasn't a big deal. Now by me working nights I can only watch TV on the weekends so a week later as I'm watching football it goes out again. I called TCL and they told me to do a unplug then plug it up reset to see if it work. It did ok for a while until my son was playing his XBOX video game and after an hour into it It shuts itself off again. Now I'm upset. This is apparently a defective television set I got. I figured Best Buy management at North Riverside would understand my pain and resolve it for me. So I visited the Best Buy and explain to the manager what was going on. She asked me if it was past 2 weeks I told her yes by literally a day but being that the TV was barely watched except weekends (I work two jobs one part time the other 2nd shift on weekdays) if it was possible to exchange it given I obviously have a bad TV set. Her words was " Ok get it to me as soon as you can so we can exchange it for you"
I figured the problem was solved. I couldn't get the TV to her that day because I had to go to work. So the Weekend comes I bring in the TV explained the situation. Jorel who works in the TV department was excellent in understanding my issue and told me to go ahead and pick out a TV of equal value in the price I paid for it. I'm thinking ok problem solved. Ten minutes later. A woman who works Customer Service told me the TV appears to be working. I told her yes it turns on but that's not the issue it shuts itself off and then ROKU screen comes on after so many minutes. I even suggested she keep it for an hour while it's on. She was hell bent on not resolving my issue. The manager who told me to get it to her "as soon as I can" was on vacation and here I am dealing with a Rude Customer Service Rep who completely overrode what a manager had promised me. A simple exchange of a defective product. So I had to take the 55inch tv back home only to turn it on and now its WORSE than it was when I tried to exchange it. I don't understand how if your Customers are FIRST get treated so poorly. Now I can't watch TV while I'm off this weekend. I was a big Best Buy supporter but I have to admit this left a bad taste in my mouth.
NC, Gastonia 3054 E Franklin Blvd. TERRIBLE customer service at Best Buy, INCLUDING the Geek Squad manager. Our son purchased a dryer on the 13th, and it was explained twice to the salesman, Jeff, that we needed a side vet kit AND and a 8ft power cord being it was a stackable unit. The installation team was awesome, but upon arrival/delivery of the dryer (Maytag), no kit was include for the side vent, wrong power cord, no bracket for the unit to be stacked onto the washer. I was on the phone with Jerrand Rego, who I guess is the supervisor for the installer apologized and did the best he could to get this resolved. I was left on hold for over 30 mins, with Best Buy, and I kept calling back while the installer was here.
FINALLY got a phone call back several hours from the store manager of Best Buy, Jason. He told me that they couldn't find a side vent kit for this brand new Maytag! Needless to say, the dryer was not installed that day. Jeff the salesman charged us, over $169.00 for the kit AND a power cord which was not even with the dryer when it arrived.
Jason said he would do a partial refund, but didn't know where to locate a side vent kit. Well, I DID! And I paid for it and it was delivered the next day.
Tuesday was the initial install date, vent kit was ordered on Wed. by me, arrived at our home on Thurs. I called Best Buy to let them know that I found the kit and it is here and we needed this dryer installed right away.
Geek Squad tells me that they can't come out till the following Tuesday. UH NO! We need this done NOW. So, I went to the store, and stood there for OVER an hour at the Geek Squad station and was told that the manager was "trying" to call the installer, Jerrand.
Funny, because I call the installer while standing at their counter, and got him right away and he said no one called him. So this so called manager LIED! Not only that but she NEVER showed her face to me!
Jerrand was so sweet, VERY understanding, AND accommodating. He worked with me and came out on Saturday the 20th to finally have this dryer installed. a week later after initial purchase.
The manager of the Geek Squad shouldn't even be called a manager! Shame on her for not coming out to me and talking to me face to face. Jeff shouldn't be salesman either. Don't order things, charge the customer if you cannot not even get the part. He was told TWICE on what we needed.
I will NEVER EVER buy from here again, and I will make it known to family and friends what terrible staff that works at this Best Buy! Not the installers.............they were great!
Geek squad hit my credit card for charges that I did not approve. The card was determined to be compromised by the credit card company, and it was replaced. Before I ever received the card, it was hit by Geek Squad as well. No idea how they got that card number, since it had just been issued and in transit. Had that card shut off and a new one issued. I once again called the Geek squad and told them not to hit my card. I did not want the service they were offering. I was assured that would not happen. Well, they hit the newest card without my approval. But, they got that card number from some place. I called Capital One and asked for their help. We had a conference call with Geek Squad and they indicated they would credit the amount. Well, just received a notice that they were only crediting part of the charge.
We purchased a Television from the St. Petersburg, Fl Best Buy store on Oct 5, 2018. At the time of purchase we made an appt for installation for Oct. 11, 2018 between 12-4. Almost immediately we realized that no-one would be home at the time so rescheduled for installation to be done between 4-8 pm the same day. Yesterday, Oct 10, they called to verify appt for today but not at the agreed upon time. Both my husband and I attempted to contact the store for over 2 hours to no avail. Our call was dropped numerous times--we were on hold for 45 min at a time--every attempt we made was averted by whomever answered our call and then transferred us to someone who transferred us to another person who transferred us to another person who transferred us AGAIN--all to no avail! It was the most frustrating experience we've ever experienced from a store where we purchased merchandise. I finally spoke to someone hours later via your Chat line on line. The woman, Krisia, was extremely helpful and apologetic and gave me various numbers to call. I finally got an agent by the name of Marlow who seemed to know what to do. She apologized that our appt for this afternoon was no longer available but assured me that Sat. the 13th was available between 12-4pm. Fine. I accepted that appt. Now today I get 4 messages from Best Buy telling me 1.) we missed our 12-4 appt for today. 2.) the installer was at our house and wondered if he could come to install (no one was home) 3.) A call confirming our appt for the 13th AND 4) a call to cancel our appt for the 13th and moving it to the 18th or whatever the date was. By that time I was so frustrated, I just want to return the TV and call it quits with Best Buy. The frightening thing is I have a contract with the Geek Squad for a new computer I bought. I can only imagine how difficult its going to be if ever I need service. What gives with your company? And what do I have to do to get this TV installed on the 13th?
I called the Cape Giraudau Missouri three times this morning needing help with the purchase of a blue tooth capable printer. The first two times I was transferred; first time to the Geek Squad with no answer, second time I was transferred to a woman who would not help me and stated that her associates were both busy with customers, she was rude and very unhelpful, did not offer me a time to call back nor take my number and have someone call back. When I asked to speak with a store manager, she transferred me to a computer generated help line. The third time I called I again asked for help with the purchase of a printer and wanted the name and number of the store manager, I was transferred to someone who half heartedly helped me and then never got the name and number of the store manager. I guess they do not have a store manager. Very frustrating when I am a potential customer wanting to buy a specific item. I wonder if they treat all customers this way??
my daughters birthday is coming in 2 weeks, she would like a laptop..in the last week I have visited 3 different best buys in my area and despite standing around in the computer area for a duration of 8-12 at each location, I have been unable to get anyone to sell me a laptop mostly because the associates are usually standing around in groups talking with one another...
today I actually had an associate walk past me doing everything she could not to make eye contact and I stopped her asking if she could help me, she said the laptops weren't her department and carried on without even contacting someone to help me.
I wish I would have not been as frustrated over the last couple visits of seeing everyone standing around and not helping someone looking to spend money that I should have taken pictures of the groups of workers...
its funny that everyone knows Canadian Tire has very few workers and the ones they do have are not good at customer service what so ever (at every CT) and the joke on face book now is Best Buy is quickly becoming the new champ as the difference is, best buy employs many associates and none of them are helpful.
the 3 locations I have visited are Waterloo, Kitchener and Cambridge Ontario...I went from location to location because I like the options I have to purchase, I just wish I had the key to the cabinet to get the items id like to purchase cause there's no associates that are interested in improving the companies bottom line.
The person that came and installed the system was great! However the Computer SUCK! Had many problems with it! I will meet today with Best buy and if they do not correct the problem; I will cancel this order!
Started to have problems right away! I will meet with Mike today! he wants to check the system, now I have to disconnect the computer and take it to him! That SUCK. I paid the Geek SQuad I This also Suck:: I also gave all the videos problem to
My Lawyer, If I do not received a Solution we will Sue BEST BUY!!
We had a fridge delivered today it is sitting in the middle of our garage not connected the old one is to be taken away it sits in our kitchen. My husband Sat on phone 40 min. Before anyone spoke. They were no help. Told us to reschedule nothing else could be done. Our car sits outside so a fridge can sit there. We have no cold food. We need someone to fix
This. 6517690420 help
I purchased Insignia Digital Wireless Headphones yesterday at our local Best Buy. When I opened the package at home, some of the components were missing. I returned the item to the store this morning, and explained what had happened. At no time did the sales associate ever apologize for any inconvenience caused me. I showed him a plastic tag that had been stuck on the box that states the headphones were either returned to the store by a previous purchaser, or was "reconditioned." I told him no one had explained any of this to me when I was handed the item. The sales associate mumbled something, and asked if I wanted to return them. He came back several minutes later with another set of headphones and told me I owed $5.30 more because I had opened the original box. I was dumbfounded by this and asked him to tell me again what the additional charge was for. He told me it was because I had opened the box. I asked him about what the store was going to do to reimburse me for my time and inconvenience, and he just looked at me. I told him they had returned an item and had offered it for sale without even checking to make sure all the components were in the box, and now I was being charged more? I decided to pay the $5.30 just so I could complain about this whole mess. It's obvious Best Buy has little concern for customer service, and the associate demonstrated a total disregard for anything that can be considered helpful. What a joke this store is . My "BEST" advice: stay away from Best Buy!
I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt......... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have........ CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours
I was in your Niagara Falls Blvd,Amherst N.Y store today and it was the worst service I have ever received in a retail store. No one would help me and I finally stop an employee , he treated me like I was wasting his time......I would have understood if the store was busy but there were hardly any customers. Now I use a walker to help me get around and I'm walking past all these employees doing nothing and Not a single one would ask me if I needed any help and they could see that I was obviously looking for something, but no help. If this is the way you are going to treat your customers then I will take my business elsewhere
really in 20 mins i have been hung up on 10 times, and then when i finally got someone they disconnected my. just trying to see if my computer is ready to pu. SO FRUSTRATING!
Been on hold for another 10 mins to have my phone number that i gave them show me not being there. what the hell?!!!
3 years ago I bought a Bosch washer and dryer. The delivery was not good then.
Earlier this year I bought a refrigerator all went well with the delivery.
I just purchased another washer and dryer...this time a Whirlpool. It was in fact delivered today on time. However, it was delivered with installation instructions and they removed my old washer and dryer. I am sitting here right now with my new washer and dryer that I cant use for at least another week until the hoses for the hookup are sent to me. On the order it also states deliver without hookup. When and why did that decision happen??? That is not what I requested.
I called the store manager twice today and never received a call back. I ended up calling the appliance department up directly and they state there is really nothing they can do since the parts are ordered and will be delivered on the 10th. Just delivered? I need it hooked up for my use!!
I am so very disappointed with this whole purchase transaction and how it was executed and it is mind boggling how this can happen fr the 2nd time.
Very unhappy with Best Buy!!!
Why is it that ever time I pickup a product that I bought online I run into horrible customer service. This is the second time within 3 months that I’ve been stopped by the greeter and questioned about why I don’t have a receipt upon trying to leave the store. Maybe if the cashier would’ve given me a receipt we wouldn’t be have this discussion. It’s is embarrassing, rude, and completely the companys fault for failure to properly train its employees. This is why people shop online, and avoid your brick and mortar stores!
I spent over $3400. Cash buying 4 kitchen appliances. I was given delivery and installation date for 3 items on the 31st of July the 4th item on the 1st day of August. 1 item arrived on the 31st without the other 2. A phone call at the end of the delivery window described mechanical issues with the delivery truck. After several calls to scheduling and unkept promises to call back I was told it would be the next day . After waiting for hours I called again and was told no with no explanation that it was now scheduled for the 6th of August. This is only being compounded by the frequently issued response of I don't know or I can't get a hold of them. I am frustrated because of your company's total lack of professionalism and complete ignorance of customer service. You had no problem taking my money immediately though. I would continue but I feel this , like the multiple calls will be apologized for with nothing done to correct any part of it . I don't understand why all three items were not loaded on the same truck since they all were at the same warehouse, but I don't know covers it, right??
Best Buy 7/31/20
I just had my 5th appointment to install a dishwasher I purchased 7/3/2018… CANCELLED.
Three times Best Buy canceled and twice, the third-party company “Install” cancelled. I find it interesting that when I call Best Buy they blame the third party “Install” and when I speak to the third party Install, they blame Best Buy. And that leaves the customer, me, who pays for the product and services at the mercy of ineptitude and incompetence.
You would think a company grossing 40 billion plus a year would work day and night for customer satisfaction. If Best Buy is beginning a slow titanic sinking (6% closings since 2013) I would strongly recommend that you take seriously the little people who purchase products and services allowing corporate executives like president Mr. Joly and others to have yearly compensation packages reaching into the millions
My adjusted gross income for 2017 was $30 K. To purchase a dishwasher from Best Buy necessitated saving almost $800. That took some time to do so.
My business is customer based which requires me to travel. For a month, I’ve been unable to travel to customers on various days because I needed to be home to receive my dishwasher. Five times I have rearranged my schedule to accommodate Best Buy. Five time appointments have been cancelled. Five times I have told customers to wait…I’m coming.
You ask, why can’t your wife receive them? She is unable due to having Stage 4 breast and liver cancer.
At this time, my 6th appointment has been set up for 8/6/2018. What are the odds that it will get installed…poor at best!!!
The Best Buy Compensation Team has determined that the installation fee of $135 should be refunded. At this point, I would ask you to keep your $135. I’m insulted.
At first, Best Buy Compensation Team wanted to send me a check for $75 for any inconvenience. That was an asinine gesture to keep the customer satisfied. I did then suggest that if Best Buy refunded me the installation fee of $135 plus the $15 haul away fee…I would be satisfied and continue to shop Best Buy. The manager said he would have to speak to the GM. Now get this…I was told that all they could do was refund the installation fee of $135 and NOT the $15 haul away fee. I asked why. I was told that the $135 installation fee AND the $15 haul away fee did not warrant the inconvenience or the purchase price. (There’s another $40 fee for the installation kit in the cost but in wanting to be fair and not greedy, I just asked for just the $15 Haul away fee and not the kit.)
Way to go Best Buy…way to fight for your $15. You won $15 and lost a customer. (By the way, I just bought a home in Feb and I’m needing a new stove/washer and dryer. I wonder where I’m going to purchase them?). No wonder Best Buy stores are closing.
FAVOR: PLEASE DO NOT REFUND ME ANY MONEY.
By the way…Our little town of Wilmington Oh (12,000 population) has no Best Buy. We have a Lowes, but no Best Buy. I travelled 30 miles (Dayton) to purchase my dishwasher from Best Buy. To say the least, my experience has been a total train wreck with no empathy from management…only blame shifting and pocketing $15.
Well, that’s my story. I’m disappointed to say the least. Best Buy has made my life even more difficult.
your Schaumburg, Ill. store is a DISGRACE--- we have purchased thousands of dollars in past---latest is a $1,300.00 Microsoft Surface Laptop in Nov. '17---1st one malfunctioned in a week; replacement computer malfunctioned in 2 weeks and ongoing since---multiple documented visits to Best Buy since purchase . Yesterday when I came in with all the ongoing paperwork and asked them to review and replace computer after multiple ongoing problems and visits to Best Buy-(was told by Geek Squad they would replace if problems continued) --Microsoft Store and McAfee analyzed on 7/17/18 and said "it is defective hardware"--your Assistant Mgr. Nickalus Zielinski said BB had no responsibility and refused to give me name of store Mgr.; he then stalked me around the store threatening to "throw me out" --I am 78 y/o female and have a master's degree, 30 years selling medical equipment--have owned 6 previous laptops with minimal issues--I see online BB is getting exceptionally poor reviews from most----
Went to best buy in Braintree to return a product 7-16-2018
Walked in store went to customer service
a young lady ( your employee ) was leaning on wall
I said oh good morning didn't see u there
can I return this product she didn't even say hi or even look at me continued with my return still hasn't even said 1 word 2 me
finished my refund and handed me my copy..
I said have a great day still nothing that is horrible customer service maybe she needs new training
to whom it may concern my name Rev. Robert L White and my wife Sheila White we went into your 7/ 08/18 location at 1432 Butterfield rd Downers Grove il.we went into your store and paid for Ref.bottom mou GNE25JMKES $1399.99 and A Elec Range Con JB750EJES $649.99 we told the salesman that we were giving our stove and Refrigerator away. The Salesman said you had them in stock and that it would be delivered 7/12/18.On7/11/18 At 4:45PM Text That we were going to get our Delivery 7/12/18 7AM-TO 11AM So we when on gave our Stove and Refrigerator away. We got another Text that our Delivery Date was moved too 8/04/18 My wife And I went back to your store.7/12/18 new Salesman said that you had other Stove and Refrigerator in stock.And sense we gave our stove and Refrigerator away that they would get us a special Delivery for 7/14/18 But we got a text 7/15/18 That we will get our delivery 7/17/18 And what makes it so bad we got a statement from Chase.and we don't have a Refrigerator for 5 days and that's not a good filling Worst experience we have ever had its bad using ice coolers for your Refrigerator.Please just tell the truth #1118189487779
Samsung refrig is not cooling. 2 years old with a 5 year warranty. Geek squad contacted first thing Sat AM 7/15/18. Said they would assist and call back that day. No call back! Called Sunsay7/16. Told us to call back Monday!! Food in ice chests. Still no appointment scheduled. Poor service!!!
I have been a loyal customer for years. I forgot to renew two plans within a month and they would not help me. I have been put on hold, hung up on and sent to website to website. I am on hold now. Mr. Humer as looking for a supervisor for the last 9 minutes. I also have been getting the run around with the 30 day sling tv.
On June 21, 2018, I went to your Farmington Hills store to purchase a PIXMA922 printer. I attempted to use your Price Match Guarantee from an online store but was told it had to be a brick and mortar store. I went back the next day to price match with a local store, Micro Center in Mt. Clements and was told they couldn't offer the price match because it wasn't the same printer which was $40 less than your list price. I drove to Micro Center and bought the exact printer that was in your store. Model numbers were the same. Your store refused to offer the price match because of the price difference so if that's the case, don't advertise the PRICE MATCH GUARANTEE if you're not going to honor it. Shameful and misleading advertisement. By the way, this is my second attempt to submit this complaint with no feedback. The manager at the store was Shelly.
Purchased Brother Ink 103xL $20 @ month ago. Upon installation 07/04/2018, printer found it to be defective (lacked sufficient ink). Best Buy sales associate Lyndsey refused to replace it because I didn't have receipt with me. Since I purchased many of these from BB I chanced presenting it for replacement without returning home to retrieve the receipt. I provided every form of ID requested without success or any effort to resolve my problem (e.g. seeking supervisory help. Having just purchased a $150 teleph set, I promptly returned it too for such shoddy, inconsiderate treatment. Your assoc traded a $150 purch for a $20 return. `This highlights why there is great customer increase in online vs. area Big Box-
Store purchses. I coul've purchased the $150 ph set online cheaper and more conveniently. But such customer service as herein exhibited is one important reason. I'm now required to travel 20 mi rd tp for my receipt to resolve this disputed $20 transaction, plus complete abandonment of any future business with Best Buy! Teleph RETURN/REFUND Receipt: Orig Tran.: 0292 008 1590 07/01/18: Panasonic Cordless Store 2782 Taylor Rd Reynoldsburg, OH ph 614-863-3442
today 06-2-2018 I went shopping to my local Best buy once I got to he cash register I tried to use my reward certificate # 3634778406
my MEMBER ID -5015994 I was told that my certificate has expired I felt like a children at that moment humiliated that reward any points reward shuldn.t have to have an expiration, this is just a game from best buy to keep the customer more often for nfo call me 518 420 4614 my email
I spent forty-five minutes on the phone trying to reach someone in the camera department . I was tossed around loke a frizby, disconnected three time, listening to phone ring for fifteen minutes and having the customer service department hang up on me.
This by far the worst service I have ever experienced after spending $3500.
Good bye Best Buy, I will never, never purchase anything from you again.
I purchase a Sony sound bar and sub woofer in July 2017. It recently quit working (9 months old) and I returned it to Best Buy for some assistance. All they could say was did you purchase the protection plan and we stated we did not. They said it would have to be returned to Sony. They acted like we shouldn't expect electronics to last, especially if we didn't buy their expensive protection plan. We went to Walmart and bought a new one for half the price and a $18.00, 3 year protection plan. I will NEVER purchase from Best Buy again.
ho am I concern my name is mahmood azam I bought the freezer on 2/22/2015 and I purchase warranty thru best buy my sales item number is 3513032 they deliver on 2/25/2015 on april /28/2018 I had problem cooling my freezer it was not cooling I have to throw almost around 450 to 500 dollar food seens geek squad was busy they made scachual with third party company call bay appliance I had been rescachul four time no freezer have blind person leaving in home toady is 5/10/2018 they made onther appointment and calling everyone for help like geek squad don't want to take issu because they provide third party also when to store near my home san Rafael spoke with sales lead manager name is david o. he can do nothing don't because I don't have gunk number seen all this problem going thru ask for gunk number to geek squad they saying its repairable so they don't give gunk number I am realy not satiafaied with third party I belive they are not respect me for my problem I hope you and your team can do something to help my ohne number is 4152346179 thx
I am going to send BestBuy a letter this week. I purchased a dell laptop on April 28, 2017 for 1069.99, but it never worked properly. it became slower and slower after the 15 day time frame that I could return it. I was told that I had to bring the laptop back to BestBuy three times before they would take it back. Even-though, it was not working. Now I a stuck with a store credit. I just want my money back. I am being forced to purchase items that I don't need and or want.
Piece of garbage Apple is the biggest LOSER company because apple stoled the name iphone and ios from cisco, ipad from LG. Two companies made things before apple. Apple doesn't make camera, processor, and batter, display. 3d touch wasn't apple, so apple stoled from immersion. Iphone design copy from sony, htc phone. Ipad pro copy from surface pro, keyboard, and features. Tim cock helped two terroists what to do inside the building in san berdino, CA and asshole(tim cock) hacked informations from two terrorists' iphone because he is biggest isis leader. Tim cook and susan bennett, Lisa P. Jackson and TBWA\Media Arts Lab sell marijuanas, opioids, weeds, pot, and cocaines, opium, and heroin to people. They kidnap underage girls to have a hot sex on the bed, they want to lick girls' PUSSY so they got hiv, std and he loves lick anus. He always says nigars or kkk to every black people and he says taco to mexicans. Apple are copying animoji trademark and features from Tokyo-based Emonster kk. This is 100000% true informations. Apple always LIE to u, so do not listen to apple workers, best buy, and target, and walmart, apple people in apple store. I have all apple products hacked and fire came out, exploded in my hand and face, so I lost everything and hack my info from russians. Cambridge Analytica are stealing ur personal email, facebook, and instagram, twitter, snapchat, myspace on all apple devices.THIS IS TOO SHAME TO APPLE AND TIM COCK. Bye bye apple. Rid of all apple products in every stores.
I went to the Best Buy on Saturday (4/14/2018) in Santa Fe NM, I had a really, really bad experience with the sale person. I was going to buy a IPhone 8 plus when they were on sale. the sale ended on Sunday the 15th. I didn't get the name of the sale person it was in the evening around 8 o' clock. I had to ask for a supervisor, she didn't want to listen to my complaint. I walked out with no cell phone that was on sale. Every time I go to the store all you see is the employee's in a group talking and when you try to ask a question it seems like you're bothering them. that's what happen on Saturday. So frustrating!!!!!!
Sent on 4/17/18
Poor service when you call in you get someone , That dose not know how to fix anything
after you spend a long time with them to help you .. ,,An they delete your Info .An don't know how to fix it .
They sent to someone else an that took 45 minutes to et that help
I purchase hundreds of dollars from best buy yearly, which you could see based on my email address, and my last purchase was a gas grill. the web site where I do all my shopping shows clearly the grill comes with no assembly so that is why I choose this item and it came unassembled. after over 45 minutes of my time and 6 transfers to people who had no answer except to transfer me over and over I still was not able to get someone to rectify my problem. I am very disappointed and will look elsewhere for future purchases Thank you Terry Humes
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