Best Buy Complaints Continued... (Page 4)

I purchased 2 iPhone's July of this year at the Homewood store in Illinois So before I purchased I told the best buy rep that sprint had the rental phone monthly agreement fee for $8.53. When we began the purchase I notice that best rental agreement contract fee was $16.67 told the ID:__NR-AM-66593734_____ Date:___3 -July -2017 and ID:__NR-AM-66593914_________ Date:_____3-July-2017. The best buy rep told me that sprint would change it and all I had to do was to call them. Yeah right…. I've been trying since August to this change the rental fee, this is the very reason why I warn people from purchasing phones from BESTBUY.

Hello, My name is Milton Callahan I had a terrible experience visiting one of your locations on 11/24/17 at 2:30pm. Me and my mother entered the store located at 4925 Cal Sag Rd in Crestwood, IL, to purchase a new TV and Computer based on sale prices we seen online. The first thing we noticed upon entering the store was a 65" inch Samsung TV for 399.00 near the entrance. The price was on top of a group of the TV's and a big crowd was standing near waiting on a price check. Me and my mother waited patiently with the other customers but no one came to assist any of us. At this time I asked a few of the customers how long they had been waiting. Many of them stated over 30 mins. My mother has a fracture toe and a visible orthopedic shoe and I was very shocked not one person came to ask the group if we needed help. After 12 minutes of waiting and my mother needing to move or sit down. I decide to request the price check myself and one of the younger store attendants came over. I explained the price of the item and told him many people wanted to know if that was the actual sales price of the product. He scanned the item and said the item was $849.99. At this time many customers became upset. Many of the customers including myself should not have had to wait so long to get a price check on an item that was priced so much higher than the listed sales price on top of the TV's. Many of us thought it would be a few hundred off the incorrect pricing seeing it was a sale but not 400.00 additional dollars on a black Friday sale and the entire staff allow us to linger around this product knowing it was incorrect. It was unacceptable and I requested to see a manger. I wanted him to verify the store clerks scan and see if the price was indeed correct that he had told me. The clerk took the 399.99 sales tag off the product and put it behind his back as the other store clerk notified the manager. It took about another 15 minutes to see him. Once the manger (Doug) arrived I explained the issues and requested he check the product himself to ensure the price was correct. He stated " The clerk already told you the price" I said Sir can you verify it because it's 400.00 more than the listed price he has behind his back on the tag. He stated " hey people move signs around all the time " I stated sir as a manger it's your responsibility to make sure pricing is correct and if it is not to verify it for the customer so can you please check the pricing for all of us because we have been waiting a very long time. His reply was " you better tone your voice down a notch" I said sir I am loud so you can hear me over these customer's and I am a customer you should not be talking to me about my tone. I need a price on this item and I am very upset at the treatment I am receiving today". He grab a phone with a picture on it with the price of the item from the store clerk and said this the price wanna by one" (laughing) I said sir this is not funny and I am really upset is this the sales price for black Friday or the regular price. He said " this is what it is wanna buy one" looking at the other clerk. smirking. I told him I would be contacting the complaint department about his behavior and also let him know that it was not proper management. Not one time did the crowd or myself receive an apology for the wait and confusion. These people was angry and this behavior could of cause a store riot as many people got very upset. Base on the crowd and there looks I walked away and told a few people to contact customer service. I believe had I continued to push the issue the store manger would of cause a big problem within this crowd. I did purchase another TV after walking through the store only to witness the store manger discussing the matter and laughing about it with other employee's . The manager Doug was very inappropriate and should not be engaging with customers on any level. I do not know if he is the store manager but I intend on calling the store but wanted to have this address on a higher level seeing I work in management an felt it was inappropriate for him to tell me to " I better tone it down" I felt like that was a threat and so did the other customers. Doug has a problem and is not the type of employee you want helping customers and definitely should not be in management. I think a hard look at your surveillance camera's will show this could of went really bad and with my mother having a bad foot I did not want the crowd to get out of control based on his behavior so I left the crowd without the answers I needed about the product. After going through the store I found many items without a black Friday sales prices including one of the Items I purchase. I also seen and heard the Manager (Doug) talking and laughing about the issue with other employees in the TV department. This employee needs some type of corrective action so he can take his job duties seriously. I would like to hear a response in this matter as I feel the BBB should be aware of this but I like Bestbuy an based on this I wanted to notify the company about this first. Please feel free to contact me via phone or email regarding this matter my direct contact is 708-477-7437 my email is marksmenp@hotmail.com thank you for your time on this matter. I hope the company can resolve this behavior and also give me answers to the 65" UHD TV 6 series Mu6290 listed at your store for 399.99. I believe the price on black Friday was 749.00 but the store should honor listed pricing on black Friday but I was just trying to get the TV at the actual sales price. We purchased a 55" me and my mom that is on delivery but we would have love to have received what we wanted. Thank you for your time in this matter.

My son purchased a Black Friday deal "online" that was guaranteed to be "in stock" at his local Best Buy store in Bowie, MD. He arrived at the store on Black Friday morning and was told that "they couldn't find the phone that had been guaranteed to be in stock that morning". He told them that he needed the phone "unlocked" so he could take it to his "own" carrier. He paid an extra $200 for an upgraded phone that they DID have in stock, and after they processed his money, he found that the phone was NOT unlocked, and was dedicated to a carrier that he did not want. They said, "oh, we're sorry". He asked for his money back, and they said it would take 48 hours for him to get his money back. I am DONE with Best Buy for good, and I intend to tell all of my family and friends of his experience and of my own lousy experiences with their stores in the past year. Their customer service has gone into the toilet. I personally have walked out of Best Buy twice in the past year when one of their employees attempted to "switch" me from a product I had gone in to purchase to one that was "better and more expensive". Both times I went in for an advertised product that "wasn't in stock" even though the application online said it WAS in stock in that particular store. I believe that is called BAIT and SWITCH. I thought that was illegal.

I purchased an Arris router, SURFboard SBG6900-AC from Best Buy. I think it might have been around April 2016. We have had on going issues since then. I didn't suspect the router because it was brand new and came highly recommended by the Best Buy sales person. I have had Comcast/Xfintiy out here twice and Dish out here twice to review my system problems which consisted of frequent short outages interfering with our TV and our Pandora music station and internet connections. This week, I called Comcast back and a knowledgeable technician went through our entire system, upgraded it and rebuilt our Dish outside LMB. We still had issues and the technician suggested that our router may be the culprit but he couldn't touch it himself. I went to Comcast and rented their router, installed it and - guess what - our problems were solved. Everything works now. I realize it has been a while since I purchased your router but I'm unhappy that it was actually the cause of my year long problems. I don't know Best Buy's limits but I certainly believe Best Buy should give me a full or partial rebate on this dysfunctional router. We are excellent Best Buy customers as you can verify and have supported you over many years. This is the first product we've purchased that turned out to be bad. I would like a response ASAP. Thank you.

On August 5, 2017, my husband and I purchased an LG refrigerator from the Bridgewater, NJ store. We also purchased the insurance policy on the product at a cost of $299.99.
On November 8, 2017, the fridge stopped working. My husband called the Geek Squad to make a time and date for repairs. He was informed that the first available time and date was November 16, 2017. EIGHT DAYS!! without a refrigerator--UNACCEPTABLE!
We could get a local repairman in one day. However, we already paid $299.99 to Best Buys because they bragged about how excellent their insurance was when needed to make repairs quickly.
We will NOT be fooled again by promises and insurance policies made by Best Buys! We will inform all our friends and relatives about the time response for repairs needed on Best Buy merchandise. Your insurance is as rotten as a hot fridge"s food!

On Saturday 28 Oct 2017 I purchased a new TV at the North Have, CT store. There was no problem with the sales person assisting me in getting the product which I wanted. Then today 30 Oct 2017 my wife happened to check our bank account a discovered that an additional $53.00 (fifty-three) dollars had been debited to our account by Best Buy. After some length of time and multiple phone calls and transfers she was finally connected with a representative who told her that a virus protection plan from three years ago was reactivated for the new TV. As I was never informed that this might occur and I never gave any consent for this transaction to occur I consider it a case of theft and bank fraud. My wife was informed that a refund would be made in 7 to 10 days. I have contacted the state attorney's office for North Haven, CT and if the money is not refunded as promised I will be filing a criminal police report with the North Haven Police Dept and push for criminal prosecution. Any company that feels they can take a customers money without prior approval or contract cannot be trusted and I intend to no longer do business with this company and will by all means warn my friends and family of these underhanded and possibly criminal activities of Best Buy.

Great products and staff. Tried to renew Webroot and customer service 27 days prior to their ending. Went to store in Elyria, Ohio. Best Buy policy, will not accept check or cash.. I hear that Best Buy is in financial trouble. Could this be part of the reason --- DUH !!! You've lost this customer. I wonder how many more?

Hello I purchased a refurbished Samsung 55" tv with cuts and bruises in it model # un55ku6500fxza on oct 18 2016 I was told to get insurance of the tv if it was to give me problems . The tv doesn't cut on and I bought it refurbished and it was working fine had I know the disadvantages of buying a refurbished tv I wouldn't . I had the geek squared which covers my protection come out to tell me there is nothing they can do about this . Iam very disappointed and was mislead about this tv warranty . I am writing before I make this a small claims situation .

Starting in July 2017 I ordered a Whirlpool microwave oven from Best Buy online. When the oven arrived at my home, it was defective. I drove 30 minutes to the nearest Best Buy store. I returned the microwave and ordered another. To make a long story short, I received a total of five microwave ovens before I finally got one that worked. I returned four microwaves to the same store and obtained receipts. The purchase were put on my Best Buy credit card which is handled by Citi Bank. I looked at my Citi Bank statement and have been charged for two of the returned microwaves. I have contacted both Best Buy and Citi Bank and explained the problem. Best Buy insists that this is a Citi Bank problem and of course Citi Bank states otherwise. Here it is the 1sr of September and the 2 microwaves are still on my bill. I will never buy another thing from Best Buy. I will pay off my Citi Bank Best Buy card and will never deal with either company again.

You may also contact the CEO, Hubert Joly at the corporate office address, 7601 Penn Ave. S, Minneapolis, Minnesota 55423. Corporate office phone number is 877-415-3487. Was assaulted tonight by store manager. Would like to speak to Hubert Joly. Will also be consulting legal advise for liability. Does anyone care about their customers?

There should be an option to give 0 stars based on my experience with Best Buy. We placed on online order with them but cancelled it and received acknowledgement of the cancellation. Best Buy ships the order anyway so now we need return labels to send the product back. We've been trying, through their customer service number, to get return labels emailed to us for the past two weeks. Every rep we speak to gives us a new excuse as to why we have not received the labels despite giving them 3 different email addresses.

The latest from this morning is calling Best Buy and spoke to a rep who could barely speak English and she informs me that perhaps the reason we didn't get the labels is that the product we received isn't eligible to be returned via return label. Go figure. Got cut off from her and when I called back, the next rep I spoke to decided that she could not speak to me, she had to speak with my boss since his name is on the account. Didn't have a problem speaking on his behalf to the other rep I spoke to not 5 minutes prior. Extremely frustrating and time consuming and would not do business with them again.

My brother an I co-own an house in South Philadelphia. We are getting ready to sell and are replacing the kitchen appliances. My brother lives in Florida and went to Best Buy there to buy the appliances. Last week we were supposed to have a Refrigerator delivered to the house in South Philly on Friday, October 21 between 12PM and 4PM. My brother received a phone call saying they couldn't deliver it and would have to deliver it on Saturday October 22nd. They said it would be delivered by Noon. Friday evening he received a phone call saying they were delivering it at 8PM on Friday, this is after he and Best Buy agreed on Saturday. He told them no, they would have to deliver it on Saturday. They called Saturday and said it would be there between 12 and 4PM (don't know what happened to the "By Noon" agreement).

They finally called, after 4PM and said they were on their way. When making the arrangements my brother told Best Buy that the Refrigerator would not fit though the front door and they would have to take it up the alley and deliver it in the Back. A lot people in South Philadelphia have to get deliveries that way since the doors on the front of the houses tend to be so narrow. When I told the delivery guys they were not happy, even though the alley was very clean, more than wide enough and free of debris. In order to get it into the Kitchen it would have to be lifted over a counter. The counter is a little less than waist high.

They said they wouldn't do that and we would have to . The one delivery man was very arrogant about it. He kept giving us an argument about the delivery. My contractor and my two sons were present and said they would lift the refrigerator over the counter. We just needed the doors of the appliance removed. The deliverymen left the refrigerator in the alley and went back to their truck. Since it appeared that was as far as they were going to take the Refrigerator, my contractor started to remove the doors himself.

When they came back, the "arrogant" deliveryman demanded to know who the owner was. I told him I was co-owner of the house but he kept saying I wasn't the one listed on the work order. I told him that was my brother and he lived in Florida. He then insisted that someone sign the work order saying that because we (the contractor) took the doors off, the work order had to be signed immediately. I told him I wasn't signing it until they removed the "Old" refrigerator, as stated on the work order. He kept arguing with me about it and even threatened to take the new refrigerator back.

Then he started arguing with the contractor saying that he was going to take the doors off, that they just had to go to the truck to get the paperwork. My question is, why did both of them have to go to the truck to get the paperwork? Why couldn't one stay behind and start removing the doors instead of just dropping it in the alley? They couldn't at least take it to the back door? Did it take two people to "Lift" the clipboard containing the paperwork? He kept arguing with me about signing the work order and I kept telling him I'd sign it when he removed the old refrigerator.

I need a washer/dryer and Refrigerator and was thinking about going to Best Buy, but not now. I'll go to Lowes or Home Depot. Not because of your products but because of your deliverymen, one in particular, and the total mix-up of when the appliance was going to be delivered. Also, when my brother called Best Buy on Saturday to make sure the refrigerator was being delivered, the Best Buy person he was talking to called the Dispatch and the person said "It's not on the truck" and hung up on her.

They were even rude to your own people. Normally I let things like this go but the attitude and arrogance of the one delivery man was unprofessional. All he had to do was take the Refrigerator to the back door, take off the doors and my sons and the contractor would get it into the kitchen, then put the doors back on. They would of been done instead of standing there arguing with us. I believe they didn't want to take the old refrigerator because they would have had to take the doors off in order to get it through the "Front" door. (Yes, that one fit through the front door, it did not have to be lifted over the counter.) My experience doesn't even rate one whole star!

Bought an Epson printer for my son for college. He left for school two weeks later . Set up new printer at school and it didn't work (defective). Best buy said after 14 days they were no longer responsible for product even though it had never been used. This is the fourth consecutive time I have had a bad experience at the store. They are very uninformed about their products, very inexperienced and clueless about their jobs and don't support their products worth a crap. I am a best buy cardholder, but it will never be used again! Totally worthless entity.

I bought a washing machine on August 20th at the Westbury NY location Order number 1116233273254. The delivery was made on Tuesday Aug 23 however they didn't complete the install and I was provided a hose which was kinked. I called the store spoke with 2 people one of them the Manager named Paul, they claimed to put the issue on an email to customer service. I got a call and schedule an appointment for Monday 29th at 4pm to finish the install. On Monday August 29th I got a call at 9am stating they will be there in an hour. I was at work and clearly I asked for after 4pm install, the person said they will reschedule.

I never got a reschedule back. I visited 5 times the store called numerous time and no resolution has been given to me. I tried the machine this weekend and there is a delay on the on button. I am completely frustrated, way past disappointed on terrible their customer service is. At this time I am requesting a new machine to be delivered. Attached please see the deplorable way my install was left by technical service. I got hung ups after calling Best Buy customer service.

I called with two issues. Not realizing that I would encounter another phone robot. Nothing like having your "problem" reduced to someone else's criteria. So finally figured out how to summon a human and was able to make a payment. But no one to deal with the fact that the website is not user friendly or guide me through how it should be used to make a payment.

The second issue I called about was the fact there were 4 items in my checkout box that I did not put there and did not want. All I wanted to do was to have someone kindly remove them from my account. After being transferred twice..and having to deal again with a robot, I finally hung up in total aggregation and exasperation. Best Buys Customer Service needs an overhaul from top to bottom.

I am a long-term customer of Best Buy, having purchased 3 computers, 3 TVs, 2 entertainment systems, a Bose system, etc over the years. Overall, I have been very happy with my experiences at Best Buy especially the customer service. So, when I needed to add 2 phones to my existing Verizon Wireless account, I decided to shop at Best Buy (Seekonk, MA) on 08/15/16 and was pleased to learn from Monica (rep) that there was a promotional BOGO on the IPhone 6s....perfect. I was unable to finalize the purchase at that time and asked if the promo would still be available on 08/19/16 when I had more time to devote to the purchase. Monica (rep) checked the flyer and was unable to determine the expiration date.

She called her manager (Dylan) and then reassured me that it would still be available on 08/19/16. As planned, I purchased the phones on 08/19/16 and once again was reassured by Josh (rep) that the BOGO was available and was given instructions on how to redeem it (yourdigitalrebatecenter.com). When I attempted to claim the BOGO there was a problem....no promotional match found. I called Best Buy for some help and after some research was informed that the BOGO had in fact expired on 08/19/16....the date of purchase.

Had I been correctly informed of the expiration date, I easily would have made the purchase ahead of the deadline. The advice I received was to send an email to Verizon Wireless requesting that they reconsider the BOGO. This should not be my responsibility to resolve. Best Buy Seekonk clearly made an error, which they acknowledge, that if unresolved will cost me $750.....totally unacceptable. The offer to comp me the accessories I purchased (2 screen protectors) is borderline offensive. And, to expect me to resolve this issue is infuriating.

Best Buy customer service needs to support me in this by admitting their error, honoring the BOGO I was repeatedly promised was available, and fighting Verizon Wireless on their own time for not clearly indicating an expiration date on the flyer. Very unhappy.

This is the worst Best Buy customer service experience I have had. I have had two Samsung refrigerators go out within a 15 month period. Lucky I had an extended warranty? Wrong--I had the warranty but cannot get my refrigerator (bad compressor--15 months old) replaced for another 8 days!!! This after waiting until day 6 after reporting the problem for technicians to come out. I have tried to escalate the problem to no avail. At each level of Best Buy management, you are told "you can talk to my supervisor, but they will tell you the same thing." And the sad thing is, that is true. No extra effort to help the customer at all. I have been a loyal customer for over ten years, purchased all of my appliances and appliances for other family members from Best Buy. Add me to the long list of unhappy customers. I will look for another appliance store in the future. I would not even give the service a single star!

I purchased a TV & stand on 6/9/2016 from Best Buy In Oshkosh, WI. My salesman was Micheal W. At the time of the sale he told me that there was promotion going on and that I would get some rewards if I bought the TV and stand now and took out a Best Buy VISA credit card. He said the amount would be about $175.00. I made the deal and waited the appropriate time to receive my rewards money. Now, after checking with Best Buy Corporate, the store manager, and VISA (spending 1.5 hrs on the phone), I am entitled to only $110.00 of in store credit. This isn't right. I was misled.

I purchased a fridge and scheduled delivery. Delivery was rescheduled 4 times and pushed out over a month. I have called several times and visited the store I bought the fridge at and still cannot get the fridge delivered to my house. This last cancellation notification came at 2AM

I purchased an antenna that a sales person said would work so I could drop my cable co. It did work to some degree I was able to bring in some stations but 50% were Mexican stations...My biggest complaint is with Best buy on how my money was refunded. I used a debit card for the purchase and the money was taken from my account the same day. But on the return I have to wait 3 to 4 days for the money to be put back into my bank. This is not fair and Best buy has lost me as a customer. I will do my best to keep my friends from going there also.

My last payment on my former best buy credit card was on March 3 2016 for 90.36. I checked my card balance and it should have been 0.00. I looked at the statement and saw 49.79 as a balance. I called best buy customer service and asked her were this balance came from since I knew my balance was 0.00 She stated that this was a charge from 2012 webroot purchase. Now I would like to know how you can try to collect on a bogus charge like this.

I have since cancelled my best buy card and will never buy anything in your store ever again. I do not intend on paying this since I know my balance is 0.00 Please remove the 49.70 from that credit card. If I get no satisfaction from here I will gladly call the CEO Herbert Joly at 877-415-3487 and express my dissatisfaction to him. I pretty sure he`ll take care of this issue.

I went to the Belmont store in Baltimore , MD on March 5, 2016. All of the sales representatives were very helpful and I ordered a refrigerator and a cook top. These items were not delivered together. One I received on March 24 and I have yet to receive my cooktop. When I received the refrigerator, the delivery person could not get the water to come out and stated he would bring another one, I never heard anything more about that. Using his own initiative, my husband read the manual, and called the Frigidaire Company and now we have ice and water.

The is the first time getting appliances from your company and I wanted to get all of my Kitchen appliances from Best Buy. I have had quite a few delays I might have to shop elsewhere. I would like to know if I can be compensated in any way for having my kitchen looking a wreck, not being notified, and not getting my order in a timely matter. I think I'm almost ready to cancel my cook top and close my account.

Went to Best Buy in Sherman TX, bought a "new" Xbox, got it home and the thing was literally in pieces. Took it back to exchange it, was refused an exchange and got accused of doing it myself. Because that makes sense obviously. All in an hour!

I was in the Honolulu store on 23rd of February trying to purchase a Bluetooth transmitter while walking around the store I approached one of the sale person and ask could he assist me in finding the item. He had some paperwork on the counter and a cell phone on his hand, the minute I asked if he could assist me he started dialing the phone and informed me it would be a few minutes before he could assist me. I told him at this point not to worry about it being the phone call was more important than waiting a customer standing in front of him.

I noticed an other employee could I ask him a question I was told again by an other of you employees it would be a few minuets. This was around 1:30pm and the store was not busy. The second employee never came back! Another employee finally came by and did ask if he help me find something, we did find where the item was but there where none on the display, he did check an returned and then I was told the item was sold in that store. I had checked on line and had found it online at that store and had checked at another store and was told that they had it at the Honolulu store. I left the store very upset and have no plans of ever going there again and if the store employees have a problem waiting on all of there customers then they really don't want everyone businesses.

Everyone told us not to buy from Best Buy because once they have your money they could care less about you, their customer & today this was proven true. You can be assured this is our last purchase from Best Buy. The Kitchen Aid downdraft vent that was delivered to us was a used, returned item, and a defective vent. We paid full price for a new vent. Our contractor returned the vent to the Bloomingdale store today, a credit was issued & he was advised a vent would be reordered & would be delivered in about three weeks! We have already waited several weeks for this one. When our contractor stated this was unacceptable Dan Cavazos, your employee stated he could ask for a rush.

But our contractor felt that Dan had no interest in doing this & probably wouldn't. Our contractor was able to temporarily install the Kitchen Aid cook top, also ordered from Best Buy. But now we have to pay him additional fees to return here to install the second vent. Why should we have to go this additional expense plus be so inconvenienced. We now have a gaping hole in our counter top & the cook top is just temporary. We have a large family event planned in less than two weeks, with out of town guest staying with us & our kitchen is a mess.

Best Buy is a large organization, why on earth are they not able to get an inconvenienced customer a replacement for a defective item sooner than three weeks. Since Best Buy can give us no service,you can be assured tomorrow we will be at HHGreg & other stores to determine if they can give us better service than you organization. I have also sent an email to Kitchen Aid letting them know how disappointed we are in there product.

This is a copy of the email I attempted to send to Best Buy through their customer service email. What a joke, the site continually gave a message that the email could not be sent.

Best Buy in Lafayette la would rather watch me carry a infant seat and printer with 10 people standing around not one offered to help. Customer service also gave all kinds of issues picking up my purchase. Buggy is not made to carry infant and purchase.

I purchased a Surface Pro 4, item# 4523700 on Jan. 8, 2016. Purchased at store #552, 12495 SW 88th Street, Miami, FL 33186. Purchase price $1,299.99. I visited Best Buy online on Sunday Jan 17, 2016. Found the same item on sale for $300 less at $999.99. Contacted live chat support. They were not able to price match and asked that I visited the store. The store was closed and I needed to wait until Monday, Jan. 18th.

Visited the store Jan. 18th. Customer service said they could not help me because the price had gone back up to $1,299.99. They would not honor my online contact the day before when the item was on sale at $999.99. Not the first incident at this store. I had wireless earphones given to me as a gift for Christmas, purchased at Best Buy. They did not work. I went to the store for an exchange. I did not have the original receipt nor was a gift receipt provided to me. I did provide however, the complete package with merchandise to the customer service rep. She went somewhere to a back room to speak to a manager, manager did not make an appearance, and she stated there is nothing that could be done in my case.

I like the purchasing experience at Best Buy, but anything on the other end is not pleasant to deal with. On a go forward, I plan to take my business to a competitor, even if it results in paying higher prices.

I was charged the monthly fee and was going to be selling the phone so I called to cancel so that when the month was over that I would not be charged again.. Well I call to make a claim on the phone and the guy wanted to get smart with me and said it was canceled and I was getting a refund then. I said that the person did not tell me that nor did they tell me I was getting a refund. I did not ask for a refund cause I was under the impression that it was still under contract till the end of the month. Now I am waiting on the phone for his supervisor and its been over 20 mins. wow great customer service.

My wife and I went to our best Buy in Winchester, Va. on black Friday to purchase a smart phone for her. She was pretty excited about it until 4 and 1/2 hrs. later we finally left the store, the hold up was no one could get through to corporate to issue the $250.00 best buy gift card. Finally we had enough and told them to send it to my e-mail. Got a phone call saying that it would be issued in 24 to 48 hrs. Well three weeks later I went to the store to find out what happened and boy you sure have a lot of love for your customers. I was treated like I had robbed the place, and was waiting for the cops to arrive. I will be honest with you we finally did receive the gift card, but once It is spent I will never shop in your stores again

I went in to get a new Verizon phone contract for 2 phones on 10/30/15, at the Best Buy Baldwin NY store location. The sales person Nick (employee# 1200258) had totally misrepresented the pricing for my contract. I did keep the paper work which he wrote on (attached), because there was another lady there, complaining about her bill. First, I was told there would be no upgrade charge. This is represented by a $0 charge for each phone on my credit card bill (attached) The problem is that Verizon charged me. They said speak to you. The Best Buy manager said speak to them.

Second, the plan was presented as $20/month access fee per phone ($16.20 with the school teacher discount of 19%) plus the $45 3gb shared plan. I could either pay a $25.42 charge each month for the phone, or buy the phone for $100 each and avoid the installment charge. I commented who in their right mind would pay $610 in 24 months, than pay $100 one time. He replied some people do not have the money.

I restated that I would be responsible for $16.20 for each phone, and the $45 for the data, plus taxes. About $80 plus taxes. He said yes. I said I would take the phones, which when he put them in the system, said they where now on sale for $49.99 each. What he didn't say was that the access charge would go to $40 each, and that the teacher discount was on the $45 data plan, and not the access fees. He basically got everything wrong.

The person trying to rectify this said, I can do nothing. This was a Verizon plan, I was past the 14 day return date (I didn't know of the problems till the phone bill came 30 days later). Verizon said this was a best buy problem. Even the person looking at this problem, tried to get me to change to the installment plan, thinking it would be cheaper, but forgot to add 1 phones $25.42/month into the calculations. The manager Yohance Anderson, was sitting right there, and had no time for me. I waited 20 minutes)

So basically I had to pay the $80 one time upgrade fee, and an extra $40 month for access ($960). So I paid the bill (so as not to ruin my credit). I will no longer shop here, will boycott Best Buy corporate offices, and I will cancel my Best Buy credit card.

On December 3, 2015 I drove to Delaware to pick up my Grandson's desk top computer, along with the graphics card purchased from Best Buy online, and drop off at the location above. The computer was working fine, with no issues. We just wanted it to have a better graphics card installed. Throughout this process, I told the Best Buy associates that we needed the computer back before December 14, 2015. I was told that the install would take 3 to 5 days. When I checked the status online, it indicated "Checked in and will be assigned". I called the store on December 6, 2015 and the phone rang for 30 minutes, with no answer. I went to the store and the Geek squad associate told me that the computer was currently being worked on and would be ready for pickup the next day. I had to return to Virginia to work. I called several times the next day, but once again nobody answered the phone on the Geek Squad extension.

When I checked the status online, it indicated "Checked in and will be assigned". I call the Geek Squad at 1-800-433-5778, explained the situation, and they attempted to contact the Delaware store for me. When they could not get a response, they told me they would email the manager and have him contact me with Status. I did not receive a response. I checked the status online, it indicated "Checked in and will be assigned". I called the store today and got a sales associate, explained the situation to her and she walked over to the Geek Squad to get status for me.

She came back to the phone and told me that the Agent she spoke with told her the computer will be ready in 48 hours, because the computer had to be taken apart to perform the repair. As I mentioned above, I was told the on December 6, 2015 that the technician was working on it. Throughout this process, I told the Best Buy associates that we needed the computer back in time for a December 14, 2015 departure date. At this point, I felt that it was time to contact you.

Keep in mind, I am doing all of this from Fredericksburg, Virginia. I purchase electronics. for family members living and attend school in other states, from Best Buy. Our experiences with Geek Squad service on these products have always been favorable. I have always been informed of my service status if it can't be performed as planned. I understand this is a busy time. However, at a minimum, I should have receive an update from the location performing the service if they could not deliver as promised? This would have allowed me to make other arrangements, in order to meet our deadline. At this point I do not have time to make other arrangements.

Please look into this issue for me as soon as possible. My Grandson is leaving College and entering the United States Marines on December 14, 2015. We are all sad that he will not be with us for the holidays and hope that you can ensure the return of his computer prior to his departure. He doesn't drive so we need to know the service is completed, before we can make arrangements to have pick it up.

Thank you in advance for your attention to this matter.

Hi, I purchase a Toshiba Laptop in August of 2014. about 2 months into having the computer, I had to take it back to the store because of technical difficulties. During this time, I explained to the geek squad agent that my mouse pad has been sticking and I have to constantly tap it for it to work. A few months after I had to return the laptop again because I received a message stating that my 1 year subscription to Microsoft 365 has expired way before the expiration date. I complaint about the mouse sticking again and still nothing. All I was told is that the mouse seems to be working fine. I then inquired about returning the computer because I am having so much issues with it. I was told that I could not return because of a mouse issue, if it have to be something more serious of a matter.

Feeling like I am stuck with a product that was obviously a bad choice I took my lap top home and left it untouched for a few months. When I finally decided to use the computer again, I encountered another issue with Malware, although I purchased the protection plan from best buy. Seeing that I couldn't take any more of this obvious defective product, I inquired about my warranty again, this time I was told that my warranty has expired and there is nothing can be done. Called the phone number to complain to the Best Buy corporate office, but they did not answer either.

I was really disappointed at this point. I have made several complaints about this laptop which I feel had a defect from the beginning and no one did anything. Now I am stuck with a laptop that has a defective mouse pad and the solution that I was told was to purchase and external mouse for the laptop. My experience with this service was really unacceptable. I feel that the customer service representatives are trained to not honor the warranty that a customer paid for to ensure quality product. It was just a total rip off to pay for a warranty that could not be used although I complained about the defective product. No one did anything to assist, not even document my complaints now I'm stuck with a laptop that continuously gives my problems and to top it off the mouse pad decided not to work at all anymore.

My husband, Rouel Paz, purchase ipad-mini via online on 11/23 and we have 4 gift cards amounting to $350,00 (3 - $100 and 1-$50). When he finalized his order he noticed that he forgot to include the $50 gift card and cancelled his order. When he redo the order, he noticed that the other $100 gift card is reduced to $50. And today, November 24, we called customer service to complain as to why the gift card balance got reduced. The first person my husband talked to was able to add 34.58 to the missing $50 and will send the remaining balance via mail. When my husband checked the amount again it is now showing a balance of ZERO. We were transferred to supervisor and now they are telling us to wait 3-5 business days to have this fix. We are on the phone for more than 3 hours and they cannot return back the original value of $100 to our gift card. This is a very bad customer service.

I am so tired of trying to buy something on sale at Best Buy. You weekly sales or Deal of the Day are just a way to get people into the store. You never have the product or so limited that they try to sell you something else or just tough! With no availability of a rain check online or at the store. I have had this experience on more than one occasion. Once for a TV, Samsung Tablet, and now for a cell phone.
You had a special on the Samsung Galaxy S6 edge + 64 GB Gold Platinum for $249.99 with a 2 year contract with Verizon. A saving of $ 200.00. The sale was from 11/11/2015 to 11/14/2015. I called my Best Buy store first thing on 11/11/2015 @ 10:00 AM when the store opened to find out (as usual) that they were our of stock and to try to get it on line. How can you put stuff on sale when you do not have it in stock? I went on line and guess what no phones available.

Only one phone available in black and it was 32 GB. The online customer rep checked all the stores in Michigan and none available. She was very helpful and noted that this is not unusual and so did the store manager at my Best Buy. I am a senior citizen and try to save money where possible and when I cannot even get a deal that you falsely promote and you will not even honor it with a rain check you should be ashamed of yourselves. I will never, ever purchase anything from your company again. I was so mad and very disappointed and I will make sure I let everyone know that I possible can. I will post it to social media for sure and make sure I put a complaint on every website I can find about Best Buy. I know this email will not make a difference, but I home someone will have the respect to respond and if possible honor you sale and find the cell phone for me!

Approached by Steven, a store sales person (looks like a clown) and accused me of stealing a memory card out of a camera and I was then told that the cameras didn't have a memory cards installed. When I showed him that the cameras didn't display functions for the many buttons attached he said it was because the memory card wasn't installed. Then accused me of arguing with him. I told Steven I wasn't arguing with him and that other stores had cameras on display without memory cards and they displayed the functions for all the attached buttons. That's when he finally offered to install a memory card (carried in his pocked) so I could check the functions of the cameras. After returning home I called and talked to a manager named Mason from store #445. He told me this sales person was a supervisor and one of the best sales personnel he had. I ended the call with; Sales persons should look and act professional. So what can corporate do for me. Just take a look at Sales Person Steven ( if you can without laughing) and tell me he looks like a professional. And if that is true, then why do all the other sales people look like normal Professionals!

Best Buy's new TV commercial suggestion to go "Elfing around" is unnessecary and unacceptable. My family will not be purchasing our electronics from a company that uses disgusting innuendos to be trendy. I will also make sure my church of 9000 attendees (Community Bible Church - San Antonio, Texas) is aware of your unproffessional attempt at advertising.

I took back a Linksys router that was not used and was told there was a 15 day no return policy that I wasn't aware of and did not get a refund. so I now have my own policy, I will never buy anything at best buy again! I own 3 businesses, I buy printers, I am always replacing TVs I own 36 TVs and replace them occasionaly, replaced a 60 inch today at ABC, bought an Epson printer at staples today am adding to my sonos and camera system, ink, dvds etc. I will never make a purchase at Best Buy again. I hope the $249.99 was worth that business to you.

My protection plan had lapsed one month, I found out that it had not been renewed (one month later) I called and asked to renew the protection plan Best Buy will not honor a one month lapse at all. this is totally unfair as my husband travels the united states and can not all ways check our email. We have spend thousands of dollars at Best Buy, I find this to be just outrageous. So much for shopping at Best Buy we are done with this store.

I purchase a refrigerator and when it was delivered it was damage so I rejected the delivery. I had to reschedule. This is where my nightmare begins with this company. They have the worst costumer service I have ever seen. No one from the warehouse call me the day before to give me a window for my delivery so the delivery came when I was at work and they advised me that I would have to wait another week because I was not home to receive the refrigerator. I was told that I could cancel and go get another refrigerator from someone else because it was nothing they could to help me for their mistake.

I stayed on the phone for hours trying to explain that I was never called. So I guess they wanted me to have ESP on when they were going to deliver my refrigerator. I was given the run around to find out that I would not be able to receive a refund and cancel my purchase until the truck return back to the warehouse. They really lost me as a customer and I will never shop at best buy in life! please take your business elsewhere.

I went to Best Buy to purchase a new phone. I wanted to upgrade to either a Samsung Galaxy S6 or a Samsung Galaxy S6 Edge as I already had the Samsung Galaxy S5 for quite some time.

After speaking with someone in the Samsung department, I was convinced the Samsung Galaxy S6 Edge would be my phone of choice if it held up to vigorous use. After speaking with someone in the mobile department, I decided to either rent or purchase the Samsung Galaxy S6 Edge as I was assured the phone was durable, had no issues and a full replacement warranty policy was available if I wanted to pay for it.

Since I have purchased several new phones from Best Buy and always done the same basic procedure to get one, I purchased the phone, a case, a screen protector and a replacement policy should anything happen to the phone. Although I was confused why I HAD to purchase the phone rather than take advantage of the lease/rental option, I made the purchase and had the mobile department set my phone up.

My current number was to be put on the new phone, but I was told I needed to go to a Sprint store to have them put my number on my new phone, so I left the store with a new unactivated phone with a screen saver installed by the Geek Squad and several accessory items.

I used the phone for two days and was disappointed to see the screen saver starting to peel. Since I was told I had a few days to have the screen saver reinstalled at no cost, I went to the store to have it replaced. As I got out of my vehicle, I accidently dropped the phone and when I picked it up, I noticed it was flashing an array of colors.

I noticed that although I had a screen saver on the screen and the phone protected in a flip case, the screen was destroyed on the upper tight hand corner. Further disappointment followed as I went into the store to show them what happened to my phone. I was told that if I wanted to make a claim, I would need to pay a $200 dollar deductible. I was then informed that although they had NO contract to show me where I agreed to pay $200 deductible, I had to pay it if I wanted a phone.

I had never experienced this before and I was taken back by shock! Does this mean that every time my phone is slightly dropped, it will crack and I will need to pay another $200 deductible?

Since I was told I had several days to return the phone if I didn't like it, I then decided to pay the $200 dollar deductible, replace the phone and replace it with a hopefully more durable standard Samsung Galaxy S6. I was then informed that although they had NO contract to show me because "it is all electronic" and no warranty stating "the return time frame was void if I had a replacement phone for the one that broke"

Later they stated that I was given a hard copy of the Geek Squad policy, but I had NOT been. I was then told I would be E-mailed a copy of the document I had signed and a copy of the warranty stating I cannot return an exact replacement item issued by Best Buy.

I am extremely disappointed with the attitude and service I have received and surprised Best Buy would do this since I spend thousands with them every year! I know the majority of the people by face and several by name now! Is this now the new normal for Best Buy??

I purchased two laptops online with store pic up the next day. Total price for both was $504.78. Whenever there is action on my card I get a text from my bank, within a minute. Right on time I got an text telling me there was a $504 hold put on the account. The available balance now should show the hold with the pending transaction later.

So about a minute later there is another text for the same amount. Now there are two holds totaling $1008. This has happened before and it messes up the whole account. I'm there at the store picking up the laptops, and for some reason they refunded me $6.48 off the $504. Tis plays a part later in the story.

I asked about the other hold. They were rude and talked to me like I was stupid. I'm 64 freakin years old. They say that they did not charge my card, which is right, But a hold is like spending it. WE go around for a while and they give me a phone number in Atlanta. I'm in the California desert here. So after the robot gets done I explain this whole thing again. They tell me they will send a letter of release.

I need this money. I'm on a fixed income. This account is only for SSI, and a couple pensions to be direct deposited in. I can't add money to it. I have automatic payments coming out and like that. I wait all day and then I call the bank. They got the release form, but the dollar amount was wrong and the authorization number was wrong. Back to the two hour sessions. Best Buy tells me it will drop off in a couple weeks. REALLY??? I tell them I can't wait that long and besides it was there fault it was on there, not mine.

They send another FAX Same thing and the bank cannot accept the number from me, it has to come from Best Buy. In between these FAXes. I'm dealing with really rude and stupid people. So my bank tells me they will FAX them a letter and all they have to do is sign it and return.

So back to pending transaction. So back to Best Buy I go. This time they will not give their FAX number saying the can only send but not receive. I lost it. This is the sixth day SO I go down to the store and demand a refund on the laptops. Just like the movie Ground Hog Day, I explain the whole thing. Then they tell me it will be 3 to 5 business days for the money to be available. I took the laptops back and told them I'm getting some legal advice. And that is where I am now.

I found an ad on Xbox home about a trade in for 360's. ANY 360! "ANY WORKING 360" was the ad.

I take my console up there and it's 15 minutes until they figure out its a 20g. They say trade in value is 0. It's a working 360 but it has 0 value. The service people had no knowledge of this rebate, even tho I had called to ask about it several hrs before, and it was validated fully at that time. I returned home with console and looked up ad again. It said "ANY WORKING 360". I called best buy and spent 20 minutes, 15 of which on hold. Then I'm told it's a minimum of $125 for 'any' followed quickly by $175 for a 250g. Then back to a 20 g having no value.

This was all in one breath with me asking no questions. I fully understand the younger generation is better w computers but when it comes to getting your knowledge correct and customer service, this young generation sucks! I will still buy an xbox1 but I'm in no hurry and will prefer to buy from anyone other than Best buy.

My complaint is against Glenn, a member of the geek squad store #30 in St Louis. I bought a tablet there and it got a crack across the bottom. I went to the store to let the geek squad look at it. Glenn took the tablet out the box said someone applied pressure to the back, and that's why it cracked. He was very rude and arrogant. He spoke down to me has if I was stupid, and I inform him that he will not speak to me in that manner. He continue to do so. I didn't receive any customer service from him. I didn't go into the store for a refund, I wanted my tablet repaired.

I asked for the manager and he stated the manager will tell me the same thing, but the manager was helpful. He tried to solve the situation. He gave me a number for the manufacture customer service. This is not the first incident with the geek squad they are arrogant and disrespectful, and they DO NOT! know how to speak to customers. SOMETHING NEED TO CHANGE ! As a consumer spending money with your company, the customer service is HORRIBLE !

My husband and I bought a dishwasher on 4/6/2015 and was told that it had to be ordered and would be installed on 4/11/2015. Well, on that Saturday ( 4/11) the man (Craig) called and then came to our house and walked in and said quote "I cannot put your dishwasher in today because I don't have a pipe long enough. I'll call you on Monday." He left the dishwasher in the middle of my living room floor. He called on Monday evening a little after 6 p.m to say he would be out Tuesday to install our dishwasher. Well, my son had my truck and was gone to work and about 12:50 I took my dogs outside, and I went to go check my mail to see Craig's van sitting in my drive way. This man did NOT knock on my door, ring the door bell or nothing; if he had knocked or rang the door bell my dogs would have started barking.

I went to the back and let in my dogs to put them in my bedroom and when I went back out front, he was gone. I called XP Last Mile and I called the store, Best Buy, here in Wilmington, NC. I got NO WHERE with either place. The store manager here in Wilmington wanted to take my name and phone number to call me back because they said that he was busy with a customer....REALLY?! Somehow he was aware of the problem, and I had not even talked to him. When I called XP Last Mile, the girl put me on hold; now I know why. She called and talked to the manager of Best Buy Store (Sean). That is the ONLY way he (Sean) could have been aware of my complaint. Sean would not talk to me but he talked to these people, says a lot about his being professional. So I called best Buy Corp. offices and spoke to a guy there. He was very nice and told me that he was sending me a $50.00 gift card and would follow thru on the complaint. He put me on hold and when he came back he said quote "I called XP Last Mile and told them to send someone else to your home and to call you before he was to come out."

Well, on Wednesday, Craig, who was not suppose to come out by what Sean at your Corp. Office had told me, came back to my home. He NEVER called before coming to my home and when he came in and replaced my dishwasher, he left wet paper towels under my sink and water all over my floors. It went from my kitchen through my living room right on out my front door, and Craig NEVER bothered to clean up after himself. I called Best Buy Corp. Office again to speak to Sean and he was not there yet, so I talked to Drew and told him what I just told you. He assured me that he would give the message to Sean so he could call me back. I left my name and phone number with him to give to Sean and to this date 4/20/2015 Sean has NOT called me back.

I'm am so mad with Best Buy and this XP Last Mile group. I have told everyone that I have talked to NOT to buy a dishwasher from you guys. I told Sean that I wanted my $139.99 back due to fact of all the hell I've been through just to get a dishwasher installed. I guess I should have contacted the Better Business Bureau along with everyone else. I would like to hear back from someone about my complaint. I do have a justifiable complaint at that. We went back to Best Buy because we had bought a washing machine from you guys and had great service but NOT this time and I can tell you trying to buy me off with $50.00 gift card isn't going to be enough with me!!

I bought a 60 inches Samsung TV last September and the service plan for $200, all together $2000 dollars. Last March 21st the TV was dropped by accident by my 7 year old, and the screen was minimally damage, but enough to affect the screen. And now, I can watch, all distorted or no image. I called Geek Squad they came and said we don't handle accidents, and we can do nothing, and the technician left with good bye. I have check with MicroCenter, competition and they have said their guarantee cost the same and includes accidents and is for 3 years. The Protection Plan sold by Best Buy Geek Squad is a rip off. I believe that the right thing would had been to repair or replace my TV. I hope you can reach back to me.

My wife went to the Midwest City Ok. store to make a payment on our account. The clerk asked for her drivers license and since my wife is not named on the account the clerk refused to take the payment. My wife returned home and I had to drive the 16 miles to the store. My wife was not on the card when she used it to buy a $600. camera but now she can't make a payment. This makes no sense.

Ok we have bought 2 items from the store here in Lake Charles and something went wrong with both items. The first was a bundle pack with a tablet charger and case. When the tablet messed up I brought it back to be looked at and was told it was never purchased in the bundle so they could not do anything. The next item we bought and tried to return was a tone Bluetooth headset. The incompetent clerk who checked us out at the register messed up on the receipt and saying that it had been voided and we hadn't purchased the Bluetooth nor the 2 year warranty we purchased with it. Is this common store practice so you dont have to replace or repair items when they are broke or defective? Is this how it is done? One very dissatisfied and angry customer .... Duane Spearance

on 04/09/15 I went to Best Buy to buy a Nikon lens for Nikon d3200 camera. Got there about 1:30 pm was directed to camera lens section. I waited in section for over 25 mins and was not ask if I was being waited on etc. Finally, after waiting for over half an hour, I walked the front of the store and ask for a manager. A manager finally arrived and made some excuse about shift change i didnt by that the lens I was going to buy cost $1700 to 5000 dollars. Apparently they didn't want to sell me this lens (wide angle lens )for my d3200 niko camera. I buy a lot of things from best buy afer this experience. I think if their staff kick ass even just to see if people are being served

This afternoon, I brought over a new computer to the Geek Squad to transfer data from my old computer which was no longer functional to a new computer, and the man gave me excellent service. And then I WAITED 20-25 minutes for YOUR COMPUTER SYSTEM to function properly and print out the new data. The problem was in your computer software which the man said needed to be updated. Here you have some of the best computer tech guys in the world and YOUR OWN COMPUTER NETWORK WAS WHAT HELD US UP!
IT NEEDS TO BE UPDATED AND FIXED!