Contact BMW Corporate

iDrive8 debacle !

iDrive 8 is a complete failure on the 2024 X5 and bmw's lack of customer or dealer support should be an embarrassment to anyone that was involved with the software/ hardware approval/ release for production process.

The after sale support was RIDICULOUS! BEYOND POOR.... three different departments telling five different stories...ZERO concern for the danger created by the faulty OS that was provided for an $80K vehicle. We are incredibly disappointed in BMW.

Warranty transfer policy change apparently last year in 2019. Transfers are no longer automatic or free of charge even if your preoened was purchased in 2017. You are now required to cough up anywhere from $700 to $2700+ depending on how long your remaining warranty is. What’s extremely frustrating is the fact there has been ZERO communication about this from BMW! I was never notified by BMW that I would owe a prorated amount to extend the warranty until I arrive at the dealership for scheduled service! I was given the run around corporate dance by service rep at first saying “ he didn’t understand how the original owners name ended up appearing on my warranty” ......Apparently not wanting to tell me the truth... finally revealed if I wanted the warranty to cover today’s $500 oil change I would have to pay $700 to extend my 4 yr warranty until May 31st 2020. Needless to say I took my keys and walked out. After doing business with Myrtle Beach BWW for the past 7 years I will NOT Return! My last BMW! Pathetic way to treat repeat loyal customers

I bought a 320i BMW in April 7,000 miles. I purchased it from Braman Jupiter. I was told a NEW car. Everything covered. I see service is needed at 8000 miles. I call and ask if that’s correct. I’m told No, 10,000 miles. I return in Dec to have a service. I am told there is NO MAINTENANCE WARRANTY. I leave and do not have the service.

I have gone to another dealer in Florida who checked it out and told me it was under warranty. I am driving an hour tomorrow to have this new crowd service the car.

This is the second time Braman have done this to me. Their Okeechobee office reneged on my last BMW for my LAST service.

Obviously, they are running in the RED and need to gouge consumers for what is covered by warranty.

I am done with BMW after this. I have bought my last BMW.

After being approved for bmw finance , i withdrew trade in car , replacing with equal cash deposit and was informed that the bmw finance has now been refused , even though i sold trade in car to clear finance on it , can i appeal this decision ?

I have purchase my 2013 BMW 528 i through United BMW of Gwinnett I have it service here in Macon at BMW of Macon for the pass Months we have been having trouble with the Driver Train message popping up we have taken to the shop here in Macon they stated that they couldn't find nothing wrong with it so from March 2019 to May 2019 the problem still occur on Sunday May 26,2019 @10 am the car shut completely down at a yield sign finally it started back up after 15 to 20 mins phoned BMW of Macon but we refuse to take it back again so we didn't drive the car for awhile just short distance the Drive Train light once again came on here June 23 the car completely shut down again just to say this we are not pleased at all with the service Department here in Macon and I have heard from several peoples that BMW awaits until your warranty is up that's when they find the problem now we will be out of the pocket paying for something that should have been fix while under warranty vey dissatisfied

sincerely
Jeff Daniels

I bought a brand new BMW X6 model 2017 form the dealer in Beirut.
Since i purchased the car, every time I turn on the car, I hear a disturbing noise. I believe it comes from the ventilation system.
I asked the dealer to check the matter, and the reply was always this is normal. I don't think it is normal.
It is a minor problem, but it is disturbing me.What shall I do?

Thanks in advance for your kind assistance
Best regards
Habib

I am a first time BMW owner. The initial purchase experience on Saturday (12.08.18) was great until I realized during my drive home that it was the wrong vehicle. The features I wanted and shared to the client advisor (blind spot monitoring and lane departure warning) were not in the vehicle. I specifically asked the product genius (Ian Baker) how to turn it on during our final walkthrough and he said all I need to know that if the button underneath the hazard button always remained green it's always on. I trusted him and left the dealership extremely excited. When I realized what was missing, I notified my client advisor (Christian McClure) in less than 24 hours. Since it was Sunday, I knew that he would not get back to me until Monday. Fast forward, no reply on Monday. I sent him a text on Tuesday and his quick reply didn't even answer my original issue. After that, there hasn't been any communication from him. Prior to the car purchase, he would reply to my messages (email or text) within 5 minutes. I shared my issue with the sales manager (Wesley Bishop), he then called a few days later saying he would look into things but was on vacation the next day. I followed up with an email capturing the conversation and the general manager (Carl "Bo" Brand) called the following day (Thursday). He shared that he will look into other vehicles. I received a note yesterday (12.14.18) stating that he found a vehicle. I was extremely excited to see that part but then there was a note saying if the new vehicle is over 300 miles then they would treat the vehicle as a used car trade-in. I was surprised by that statement because in all my documented correspondence, that fact was never mentioned. If I had known, I would have gone back immediately.

I'm sharing this now because I feel that the practice was shifty when they didn't even go over the details of the vehicle. In hindsight, the finance manager (Tanya Adcock) was moving extremely quickly through the paperwork and perhaps she too was trying to pull one over a customer.

I know the vehicle doesn't even make a mark in overall sales but to me this is an important purchasing experience that was tarnished by questionable team practices.

My 2011 X3 had only 65000 miles on it and it's battery was draining already inspite of the fact that it was replaced with a brand new one less than two years ago. My wife went to put gas on it and she could not get the car started. yesterday Dec 12,2018. The onboard computer says, "the battery is draining while the vehicle is on stop. At present it is with the dealer for diagnosis for two days. Can you give us an assistance with this problem?..Please.

January of 2016 bought a2011 550i xdrive. Brought it in because it was burning to much oil. The problem still existed. Then a recall came out because this N 63 engine caused oil problems. Brought it in they had car 3 weeks. Got car back noticed it was leaking oil now. Brought it in cost me over3000 dollars. Got it home found out it was still leaking. Now they tell me it will cost another 1000 dollars the leak was bigger than they thought. When I picked it the first time they said it was fixed. So I probably paid for labor and parts I didn't need. Well guess what got it home still leaking. Brought it back said they would take care of it for free but they charged me for parts.175 dollars. Told them engine sounds terrible . On Nov. 28 I had to pay to have the car towed to Towne BMW where I bought it . And they couldn't even give me a loaner.had other problems now it going to cost me another 500 in parts.

I've signed contract paper and about to pick up my car.(spent 3 hours with my family at dealership.)
To finish, I needed to contact my sales person. First time, I heard he is with customer so I asked to rep. 'please leave a message.' Aftet that I called 5 times, emailed 2 times, finally called his cellphone but he never answered.
I really don't underdtand if this is acceptable.

Reference 4002171118 for 2015 BMW 328i Sedan bought online, the payment was made by Financial Services. The auction price was incredibly low, but they gave no receipt and no reason for decline. At the time the agreement was signed, the BMW agent Huang made a big mistake, allowing others to sign the contract which should have been made by the owner of the car. What is the BMW corporate address for complaints? I would like to offer my feedback on the buying process.

Purchase 2009 BMW 750LI IN 2012, Vehicle has been in the shop a number of times with engine problems. vehicles has had several thousands of dollars worth of work done on it and now I am told that I need to replace the turbocharges on it that cost around another $ 8,000. dollars. I consider myself a loyal customer of BMW, but this vehicle has been nothing but trouble for me.

I went in June 2, 2016 for a diagnosis on transmission. AT30 Transmission, Automatic- Replace. There were several broken blots and were not able to be repaired during this visit. The starter was unable to center due to dowel pins being incorrect. Starter still grinds when starting. *Starter was not working this way before service. Ready on June 4, 20016, service bill- $5498.67. Service Invoice# 287911. Drove to Dumfries, Va. On June 7, 20016. Transmission over heated malfunction. Had vehicle towed to BMW repair shops at 499 S. Pickett St. Alexandria, Va. 22304.

Service Invoice #s 484221 and 48424. Service Advisor: Dena Van Bus.( 703) 647-1810, Cell: (202) 957-7888. Once trans was out found 5 out of 7 blot holes threads were stripped missing trans dowel pins, starter miss aligned trans mounts were broke in half and the GUIBO was coming apart. Was able to REPAIR 3 out of the threads with inserts, the remaining 2 will need engine remove to repair. Realign starter correctly and installed 2 new trans dowel pins. Replace trans mount and GUIBO note the trans is securely mounted at this point.

My 2007 760LI Vin#WBAHN035X7DD98879 has, as many started leaking from the coolant pipe. (Weeping Hole, Coolant Pipe issue/repair. This recall should have been made years ago as owners suffer from an internal engine leak (from damaged water pipe seals), Commonly known as the "weep hole" coolant leak. BMW part# 11141439975 on the 5-series, 6-series, 7-series, X5 and some Range Rover. I have quotes ranging from $8000 down to $4000 neither that I can afford. I purchased this car used and was not aware of this problem until BMW Tacoma Wa pointed it out.

I am a Disabled Retired United States Marine on a limited fixed income otherwise I would pay the repair cost. (Question) #1 Has this issue been addressed/submitted by other owners? #2 Has BMW offered any help with the repair cost of this problem? #3 What are my options to resolve this problem before the car suffers additional damage due to this problem?

I own a BMW 320d , reg. no. DL1CJ 586 . The vehicle is under BSI warranty till 2018. The vehicle was sent for service and filter change to Deutsche Motoren, Moti Nagar, Delhi ( India ) in June 2015. I recently noticed some oil drops under my car and promptly sent the vehicle to find the reason. On Feb. 22nd, 2016 the company gave me a Service Preview and asked me to pay almost Rs.43000/- for replacing a cracked oil filter assy. The assy cracked possibly due to over tightening. I have been given no reason why the assy cracked. I sent a mail to the company and got no reply. I tried to meet some senior person in the service dept. but no one has come forward to explain.

We bought a certified X3 about a year ago. We are first time owners of a BMW and this is exclusively my wife's car. She has put less than 20,000 miles on this car and is a "gentle" driver. Within the last couple of months, and within a 200 miles of each other, the front and back brakes(pads and rotors) had to be replaced. $1600 plus a car rental later, I really began to question what a BMW certification means. Though not covered by warranty, there is no way a vehicle should need this kind of repair with less than 20,000 miles. We thought BMW represented quality.

If all you are doing is slapping a certified label on the car without a full inspection of the car, you got me. Lesson learned. What's even more disappointing was the response from the dealership(Paramus). I am an acquaintance of a so called big shot at Prestige. Sent email directly to him. Answered 3 days later. Conference call set up 2 days later. Never happened. Customer Service is sorely lacking. They were all over us when we were buying

Just got the car out of the Faulkner Dealer for major repairs. Now both front doors were frozen, and all door handles broke. It just snapped. The hood outside release snapped completely in half, when trying to open the hood (2001-X5). This is unbelievable. My 1999 528xi, rear windows stop working and I have to put a weggie to hold up the windows until I can afford to purchase used requlators. I am so frustraited with these BMW's. The third BMX (2003 XI) side markers broke of and fell out completely. I can't afford on keeping up with the maintenance on these vehicles. I an a disable veteran who is living on a fixed income. Please, if you can help, contact me.

Purchased a Certified BMW 750 Li x from BMW Mainline. out of town buyer. Car was delivered, had a cracked bumper, chips in the hood and the front 2 rims were bent. BMW mainline made good on these issues and I had Classic BMW perform the required work upon approval from BMW mainline as they were paying. The car was at Classic BMW for 3 weeks after it was delivered to me by Mainline. Since that time(when the repairs were made) i have made several attempts to get the Certification records from BMW mainline.. To date I have never received them. Less than 90 days after delivery and only 60 days of driving the car(in shop for almost 4 weeks) I took the car back into Classic BMW yesterday. The brakes need replaced, the windshield has pit marks all over it, the washer fluid for wipers dont work.

I have bought many "Certified" vehicles in the past. And I have never felt so taken advantage of. I paid over $50k for this car. And each week something else seems to be wrong. I do not believe the car was ever certified. I am not sure how a BMW dealership could certify a car like this and have soo many issues with it within the first 3 months of owning it. At this point I may put the car back up for sale as I feel so taken advantage of and really dont want any more surprises. I am pretty shocked that a BMW dealership who says they certified the car, wont provide me with the paperwork. Most likely because of so many issues with the car. Really dont know what else to say. I am disgusted with the ongoing issues with this car. That was purchased less than 90 days ago.

June of this year we purchased a BMW 3281 from BMW north Houston as certified then few months later found that it had been wrecked when pulling a 2015 ins report. We made Tom Townley aware of it, he stated that there is nothing he can do that its still a certified vehicle. We purchased the car as certified, I ask them if the car had any priors and they answered no. He basically blew us off once I showed him the report that the car was rear ended. We will not let this rest until one of the following has been met. We return the car and get our SUV back. You buy the certified / previously wrecked car back from us. You make a check payable to us for 3k to cover the loss.

Our 2013 X5 needed to go in for brake services. Riverside gave a loaner car to my wife Tunya Hopson. When she and the girl who was doing the walk around. They both just walked around the car. Very little inspection was done. When Tunya brought the car back to BMW they told her she had a dent in the front left side of the unit. She informed them that she didn't put it there and it must have been there when the two of them just walked around the car. She spoke to the service manager and he was rude to her. I called and he was very rude with me. We got into a heated exchange and he asked what do I want him to do. Go around with his tail between his legs. He said that wasn't going to happen. He said she did it hand she signed for it that's the way it is.

I asked him had he conducted a full investigation on it. He said he didn't have to she signed for and those are the policies. I asked him to just check the miles on the car exactly. Tunya drove from BMW Riverside to our office. If you check the exact miles you can see there is nothing that could have caused that at Riverside BMW nor at our company ERI 391 N. Main st Corona, Ca. 92880. Also during our heated discussion John the service manager was beyond the level of a manager to communicate effectively to explain his side of this situation. I have never been so upset with a manager of a fine establishment Like BMW in my life. I have purchased at least 7 BMWs from your company. If we have to deal with people like John is the services department as a manager.

I don't and will never by another BMW from there ever again. I will tell everyone I know what poor service we had with the service department. I would rather go back to Lexus where customer service comes first. If we did it we would own up to it. We have NEVER asked anything from Riverside BMW that we wasn't willing or able to pay for it. But to be accused of something we know we didn't do is another thing. It would only cost us our deductible. I am willing to pay more for our attorney to prove this point. Please some one get back with us as soon as possible about our complaint.

My 328 I was misfiring on number 4 cylinder. The ignition coil needed to be replaced. The coils were made by Bosh. I was told the Bosh coils had been failing, so they could not replace the one. All six had to be replaced with Delphi coils, at a cost of $1192.96 as per BMW bulletin. I should have had the option to replace the one Bosh coil. The bulletin from BMW is proof they knew the coils were substandard and should have been recalled. I own two BMWs . I would expect and get better service from Kia. I am a State Representative in Arkansas and I intend explore some safeguards to protect consumers from these kinds of practices. I plan to buy a real car like a Nissan next time!

I keep hearing about the excellent service that I will be getting with BMW. I have just purchased a 4 series last month, and have been trying to call the toll free number. It rings out but no one ever answers. A very bad start to my relationship with BMW (waiting on hold for customer support hotline).

I got a BMW 528XI pre-owned from BMW Freeport NY on Nov.2, 2011. I made a contract BMW Maintenance program Upgrade Agreement for 48 month. I made an appointment for maintenance and oil change on 04/27/2015. I brought the car to BMW service center today (04/27/2015). But the service advisor refused to take my car for service. He claimed that my warranty expired.

However, according to the agreement with BMW and myself, the warranty expired only Nov.1, 2015. I have that agreement paper with me. When I got home, I call and inform them. But no one contacted me, so please take appropriate action to resolve the problem.

I leased a 2014 BMW for $344/month. The Ad said it was leasing for $229/month. Sales person said this did not apply to Orr BMW dealership WHEN I ASKED ABOUT AD. Tim (?), manager, told me it did apply to Orr dealership, and that's why I should have jumped and screamed BEFORE signing papers. It's not my fault the salesman was dishonest. Tim said he would check into this and get back with me, for me to only discuss this with him. Have not heard from Tim. Tim admitted that I should not be paying more than the advertised lease price but does not know how to handle the situation. He said he was going to contact BMW Corporate and get back with me, but I haven't heard from him. I am not happy with BMW dealership right now!!

Bought used 2013 535i on 3/28/15.dealership agreed to swap wheels from my 2011 5281 to purchased car. Immediately had tire monitoring light state unable to monitor system. Notified dealership on way home and sales person stated he would look into it. Many days later heard from service person from dealership, "I think its a senor problem, I will speak to sales mgr and get back to you. 2 weeks later no call, I called repeatedly and was told problem was being addressed. 1 week later after 3 followup calls I am told that the tire swap was for wheels only and sensor problem is up to me to resolve.Contacted general mgr "Jack". Can't due anything now and will call you back soon. This is my 4th BMW, never had this frustration presented before. Hope you can help deal with this, thanks

Hi there I hope you can help me Pelase find attachd the first complained I wrote to the dealer and BMW SA. Up to this point, no one has helped me I am running ut of patience with BMW now, if anyone can help me please do because right nw I don’t know what to do My car has been in an out of the dealer countless times. They seem to notget the problem or car to fix it. All I need is the way forward I have taken my car to the Sandton BMW Dealer (South Africa) 2 weekes ago.

First the petrol in the car was over 3 quarters, almost full When I went to collect it, it was empty, saying 30km to go. I asked why they didn’t fill the car if they were busy testing it and no one helped and I ended up filling my car again These people have been lying and taking me for a ride for a year now with the same problem in my car. The car is making endless noise that they cant fix. Now my tire is flat I cant even drive the car, I saw the tire as I was leaving the dealer and I went back to them, they told me it’s a puncher and tried to fix it, again before I could even get home the light on the dashboard was back and I tried to call them, as I got home, the tire was worse I was forced to park the car, and that meant I couldn’t even test the car if it was fixed because I couldn’t drive it I called the person that I was dealing with there and he told me to buy a new one.

That part I didn’t understand as I sent my car to them without a tire punch please see below my previous complain Good Morning I have been having a problem with my car since i bought it brand new. First incident occurred a week after buying my car at sandton auto. I had a problem with my brake pads. They were very noisy and couldn’t break properly and got to a point where they had to be change within less than a month of buying a brand new car. After that everything else was wrong in that car. Just after 2 months it started to have this noise in front (could be in the engine) i don’t know. I had to go home (Eastern Cape) so i couldn’t bring the car in. when i came back i took my car to Zambezi auto as i am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan.

All those cables were changed and my car was there for about 2 - 3 days. I went to collect the car and just before i got home the same day the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind that this is my only car, i just cannot afford to be taking it in where’s i can’t even get a loan car or any kind of assistance in terms of transport to and from work.

My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then i went to collect my car again, and the problem was still there, the noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where i had to tuck them in. THIS IS A NEW BMW CAR for God’s sakes I had to travel to Swaziland so i was away for a month. When i came back i had a tire bust and my car was towed to Menlyn auto. Then i told them as well about the problem. They looked at it as well, tried to fix it but no luck. They said there was a new part that was needed and ordered it.

And again i had to be carless for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again they chopped and changed whatever it was but still the first day of me collecting the car the noise was there. I called them and told them as well but nothing happened. I decided to bring it to the dealer i bought it from, which is Sandton Auto. I came with my problem and explain to the manager the whole story and the fact that if i bring my car in i will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). Stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong.

They changed something’s as well and also when i went to collect the car, before i could even get to the robot near them, the noise was there. I called them again and told them that whatever they did, didn’t work coz now the noise is getting worse. They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings (this is what they told me, and they didn’t know why coz when they check the key, there was nothing).

They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise i was talking about and he told me that "ohh that is a piece of cake, i can fix that easy". This i couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now this is the third time in sandton auto. The car was booked in for about 3 days now. The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out, 1. The speakers were damaged; i can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it) 3. i told them that the car sometimes doesn’t start, it just keeps quiet for a while (and this was looked at, again i had to leave my car there till the morning so that they can try and start it in the morning for testing, no loan car)

4. The brake pads noise is back (and the car was just serviced) 5. The noise is worse than ever I spoke to one of the employees there; she told me that this is a problem that they are experiencing in all bmw's. And she told me that BMW SA is aware of this problem. Most of the 320 i have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise. So after that time i was told that they have to order a new fan for my car and change the entire fan system. This was a shock, asking myself lots of questions

1. Could this be an old bmw car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something? Really looking at it (IS THIS POSSIBLE) So right now i am still waiting for a call (which i don’t think i will get as its 2 weeks already) for 1. Fan 2. Explanation on the PDC and right now the pdc is faulty for real, it beeps when you are too close to something. I really dont know what to do in this situation. i dont feel like i am driving a new car at all. as i travel a lot, im afraid that my car will soon be in 100 000 km where i wont have the previlage of jsut taking the car in. i dont have time to leave my car with the dealer anymore as I have proven that this problem CANNOT be fixed. i am tired of complaining and being stranded in terms of transport and worrying if this BEAUTIFUL 320 BMW MSPORT car cannot just stop in the middle of the road.

I had purchased a BMW X3 SUV from your dealer M/s. Platino Classic Motors (India) Pvt. Ltd. and took delivery of the vehicle on 28/06/2012. The details of the vehicle is as under:- Chasis Number – WBAWY37010LP98465 Engine Number – 75827955 Year of Manufacture as per Dealer Record – March 2012 Vehicle Registration Number – KL-43-D-7272 I use the vehicle only for long distance travel and that too during the late hours of the night. On 22.7.2012 while on my return from Tirupati, near Palakkad, the vehicle broke down in the middle of the road. It was pure providence that there was no other vehicle behind us or we would all have perished in an accident ! The vehicle was towed from Palakkad by your towing pickup van and took 10 days to rectify the defect. I was informed that the vehicle had a system failure.

On 04.12.2012 night, I took the vehicle for travel to Tirupati again. I travelled 30 km when the vehicle broke down again. This time I am told that there was a break failure – fron left wheel sensor failure! I am very much concerned that a vehicle o BMW make is giving so much of trouble. I have paid Rs. 5200000/- (Rupees Fiftytwo lacs only) for the vehicle (Vehicle Cost & Road Tax) and I am now worried as to how I can use the vehicle for my long distance travel with the vehicle giving so much of trouble. I am afraid that I have been taken for a ride – I have a strong feeling that the vehicle even though shown as manufactured in 2012 as per the documents/records submitted by your dealer M/s. Platino Classic Motors (India) Pvt. Ltd. to the local RTO for registration of the vehicle, the same may not be the case.

I feel very much let down and even cheated ! I am approaching you now for you to interefere in this matter and to advise me the actual manufacture of the vehicle and as to in what way you are going to compensate me in this whole matter. I shall wait exactly one week / 7 days to hear from you after which I will be forced to approach the consumer court with my greiviance for proper addressal of my very bad experience with BMW.

My Window glass got stuck in my 2008 BMW 328XI. I read lot of feedback from people online on Bimmerfest.com and most of the people say it is regulator. My BMW went out of Warranty in Dec 2011 and I got this issue right now. I was wondering if this is a common issue, did BMW idenitfy this as a project for concurrent improvement and was there a resolution in place in tems of service letter then I can take advantage of. I am really surprised this happened on parts that should have been tested for 100,000 cyles as a part of validation plans in new product development cycle. Can you help me understand this issue better, where I may end up paying a dealer over $600 for a mere window getting stuck.

Thanks
Pawan Arora

First and foremost I wish to express deepest disappointment over the reliability of BMW cars. I brought a fully imported model 523 I RLA from our local authorized dealer in Malaysia Tian Siang Motor in May 2010 and having this car is the biggest mistake I have ever made.

This car has been giving me problem after problem since the first day the car was released to me. I have been going back to the dealer questioning why my car was jerking when the auto transmission shifted gear but they could not rectify the problem for me until they requested me to get use to the jerking. Finally I gave up but that is not all.

On 2nd of February 2012, I drove my BMW out to have dinner with my close friend who is driving a Mercedes Benz. However is was raining after dinner and both of us decided to go homes. We got into our cars and his car was in front of mine.

When we reached a puddle of water which is not even a feet, my friend’s Mercedes went through smoothly and when I go through the puddle of water, my car stalled. It caused such a havoc for me as I have to wait for 3 hours for my car to be towed back to the work shop which is less than 10KM from where my car was stalled.

Few day later after checking on, the authorized workshop informed me that my car’s repair will cost me about RM38 thousands. This is a ridiculous amount and I was thinking to myself, for just crossing a puddle of water which is not even a feet and I have to paid RM38 thousands.

With the iceberg melting and global warming, it has been raining daily without failed in Malaysia and for every time I go out, I have to pay RM38 thousand. The other alternative is that I cannot go out with my BMW when it is raining and I have stupidly paid RM400 thousands for a car to be kept in the house. WHAT A BIG JOKE.

Furthermore it has developed a phobia in me as I am terrified when I use my BMW as it will cost me a bomb anytime and anywhere.

But again that is not all as after the car was repair and was released to me, one fine day (after 2 weeks) the authorized dealer called me to bring my car to the Ministry of Transportation to conduct an inspection and re –register my engine number again.

That mean to say that the authorized dealer has changes my engine block for crossing a puddle of water that is not even a feet. The worse is I have been driving my car for 2 weeks without being insured (Malaysian Law – car engine number must be registered in the Car registration Card) and if the car engine number is differ no insurance claim will be entertain in the event of an accident.

Furthermore, I have been stupidly driving the car for 2 weeks and if in the event that there is a road block and I might be prosecuted for a stolen car and may be imprisonment.

The car has created a lot of problem for me as I have not only lost my confidence and trust but also I have lost the followings :-

 Lost of usage of car for about a month
 Lost of reputation (lost of face in front of my business friend)
 Phobia in driving the car again (especially when it is raining)
 Expose to the risk of unprotected insurance claim (Insurance company will not cover if engine number is different from registration card).
 Expose to the risk of being imprisonment because of engine number is different from registration card. I may be accused of driving a stolen car.
 Causes me to pay so much for crossing a puddle of water.
 Unethical of your appointed workshop in simply changing parts and charge me a huge amount of money to gain their profit.
 Failure of your appointed workshop to adhere to the proper documentation procedures for changing of engine block which may put me at risk of imprisonment.

Sir, as a Director of such a reputable company, I personally think that you need to be more selective in your appointment and award of dealership and I think that Tian Siang is not close enough to give an impact to other car i.e.

Mercedes and VW in Malaysia as their after sales service is terrible and un ethical as they need to be more professional in handling such case. I never mean to be rude but I will not hesitate to approach the press to express my dissatisfaction over the reliability of the car.

Can I proudly say that I owned a BMW now??? (which I would very much like to say)

Please revert whether if this incident is justifiable.

Yours sincerely,

Dr Daniel Naik

Dear Sir, Subject: Heavy expenditure on my BMW CH 04 C0051 repairs with following details. Make-BMW,Model-CKD525d Sedan, Engine No.23246608,VIN-WBANX5030CY95177 I bought BMW Series-5 sedan in the year OCT’07 from Krishna Automobiles, Chandigarh(India) and little did I knew that I would be repenting my proud purchase so soon. I also own one Merceded E-Class and one Audie-A6.Ever since the purchase I have been getting the service & repairs from the authorized show room i.e.M/s Krishna Automobiles only.

In the month of Feb’12,car had a problem and I had to shell out a whooping amount of Rs.1,20,000 on its repair. In the month of April’12 on 11/04.12 the car was sent for servicing and again Rs, 29,682/-was the bill having Invoice No.SIP120077. Hardly a fortnight had passed that on 26th April’12 the car developed a major snag of steering jamming while it was moving and with lot of difficulty an accident was avoided otherwise it would have been a horrifying accident with my mother inside.

It certainly is an irony that after spending nearly 45-50Lac on a car of the BMW reputation it is unheard that this car would develop a snag of Jammed steering which is very horrifying. I think I have really made a mistake by going in for BMW and I am totally disillusioned. I had to spend another 61000/- on getting the steering repaired. I would like to know if you people can do something for such high repairs ,faults and the latest one is catastrophic and not heard of. Here I would like to know at the onset how do you decide to compensate me for the huge expenditure incurred on my car. You can check the repairs undertaken on my car by taking out the History Card from your system.

Unless I hear from you people very soon I would have no option left but to go to Consumer court for the recurring problem being faced by me apart from the drain on my pocket which till date from Jan’12 to April’12 has come to approx.2,80,000/-in the last 3 months only and not counting the cost of the repairs before that. Hoping to hear soon from your end with a Concrete plan/Compensation to address problem with my car which I am beginning to believe that it is a case of Manufacturing Defect in this piece.

Starting from the tyre burst to AC getting ineffective initially to some funny sounds from the front grill to the Rubber of the front & back wind screen getting eroded and rain water dripping inside and which is totally unheard off. It is a total manufacturing defect and has proved to the worst decision in my life to think of buying a BMW . I would not suggest to any of my friends or to any of my relatives to go in for this reputed car of German make.

Hello I purchased a certified 2009 328xi last April 2012. When I purchased the car, i was explained about the benefits of purchasing a certified vehicle. One thing that was explained to me is that in order to certify a car, certain minimum limits must be met, such as the break discs and pads must have a minimum left, and so do the tires. Last week i went to put back the summer tires. The tires were the ones that came with the car the day i purchased it. To my surprise, 2 out of the 4 tires were completely slick on the inside of the tires (one almost had its wires coming out).

The other 2 tires were worn evenly but not much tread was left on them. I had no other choice but to purchase 4 new tires. My concern is the following: 1- if the tires on the car were not new (as i was told), why was i even allowed to leave the lot with worn out (slick) tires which could have posed a serious safety concern? 2- if the tires were new, i must have been sold a car with severe alignment issues. But the tires could not have been new because there is no way to do that kind of damage to new tires in less than 6 months (approx. 7000km driven at the time). Please give me a feedback on this situation. I have tried to get in touch with the dealer at BMW West Island but so far it has been a dead end.

Dear BMW Team, I purchased a BMW-520 D (Reg.nos.RJ-14-CT-0555) series from Sanghi Classic (BMW showroom) at Jaipur on 03/07/2012. Now its total running kilometer is just nearby 10000 km till date. Here I are writing to know you that Recently last Friday I was going to New Delhi for Business meeting. Unfortunately At Daruweda near New Delhi on National Highway my Car pitched through a PIT all of sudden I found that my Right side wheels (Rear and Front) went burst and RIM got bend due to that Car didn’t running properly while passing through a soft drive over it- Just on slow speed, Then it was not in the condition to drive more as it was trembling worst and very risky to travel.

We parked aside and Inform to BMW Customer support team and they assured that they would reach with us in an hour. However, after waiting till 3 hours they came with Crane and rushed towards their workshop at Gurgaon (Bird Automotive). We really thank to God we are safe, the thing which has occurred due to defective accessories may be serious accident could happened.

They were supposed to delivery my vehicle at my New Delhi address as I was continuously checking the status with them and they said it will get delivery to me next day (Saturday) as they need to do many formalities to process the things for repairing my vehicle. They never think to inform me the status of my vehicle then I had to personally phone to enquire on my second attempt in following morning, they advised to provide some documents while wasting my complete day.

Nevertheless I provided all documents to them but there excuses didn’t come less and finding undue lacks in documentations instead to delivery my vehicle. I phoned 15 times that day, each time promised by Mr.Ritesh (and others) that they’d phone me back instantly but no one contacted me in evening there nos. were switched off. Today (Tuesday) I get intimation from BMW team with saying that half of the parts has been passed by the Surveyor and they still need 2 days more. We are really annoyed to seeing the services from BMW as till date they didn’t think to give me the delivery of vehicle.

Nor Even any status to update when they will deliver my Car to me. I have to stay in New Delhi on Monday and I spent Rs.20000/- for Taxi charges and additionally my Hotel Charges for Two days Rs.15000/- in New Delhi The question is to be asked who will bear such charges and my time too. My experience about BMW has been worst with receipt of such services; I am having one more BMW 330 D if such thing I came to know than surely would not make mistake to be the part of BMW family. We have an Audi for the last 3 years and their Customer service part having more professional level and understand to Client Satisfaction.

To be honest the simple thought of EVER having to address BMW in a whole puts a hollow feeling in my mind, as BMW themselves really would not give any evident from their lack of response to my entire experience. Because of the combined unprofessional service level, laid back attitude and disregard for client satisfaction. Kindly look in to this matter and let us know when we will be able to get our vehicle back from BMW to Jaipur.

I am a Professor in Faculty of Dentistry Cairo University , I had 523 2009 BMW , its kilometrage is 53000 kilometers, i always did my service regularly in the dealership at due time , I have always been a BMW customer as I had the BMW 3 series for 5 years before buying my new 5 series car . There is a strange story that occurred few days when I went to my work at speed 140 km suddenly the car reduced speed to 100 km then appear in screen transmission faulty drive moderately continue your trip and contact BMW service, actually I contacted the dealer ship second day. After he looks for the car he said no problem with the car just it is transient problem so go safe don’t worry.

After just one week later the same sign appear again and I contact them again they told me you must leave your car for a while to check it again, after 5 days they contact me and they told me that the transmission gear must be completely replaced and they will contact the mother company in Germany to discuss this issue, I was very disappointed as such a serious and big problem should not occur in such a well known heavy duty car!

Then the company replied after that you must pay 30% of the gear parts and 100% of the service, so when i ask some of my friends who are driving a Mercedes and Audi cars they told me that their companies replaced this part by 100% with service so i want to have the same deal as my car is a considered an expensive car still in 53000 km and the problem is from manufacture not from use and regarding the harm on me as the car was broken in such bad weather conditions .

I just collected my new car BMW 328i of registered number wxs8683 of chasis no : E994356 before few days chinese new year and found tire damaged. Due holiday and i m rushing to oversea & i m not able to send in the car for claim. This is really dissapointed me which such a new car also can have such problem happened in a new car. And i had try to solve it from sales personal but seems no response and useless in supporting my claim. I hopes bmw malaysia will take immeadiate action of my new car problem.

As earlier I had filed a complained regarding the service of my BMW car Model No. BMW320 D to the BMW Company. Now, I want to file a complaint regarding manufacturing defect of my car bearing registration no. JH10AA2226 and chassis no. WBAPP17090NN33275. Last two month before I send my car to service centre (M/s OSL Prestige Private Limited) in Kolkata but there was no serious response from the workshop. My car is already in the workshop bearing a horn problem and other problems.

The service people are unable to resolve the problem. I am taking follow-ups from last two month but I don’t get any positive response from the workshop and I am totally frustrated from the service of M/s OSL Prestige Private Limited Kolkata. Now I think that there was a manufacturing defect while purchasing so I want a total replacement of my BMW. So I kindly requested you to take my problem seriously and give the proper guideline for the replacement.

I am extremely disappointed with My 335i hardtop convertable car. This is my 3rd car I have purchase from BMW in 9years. I have never own another made car but BMW & purchased my first in 2002. My new 2011 car has been a problem car from the time it reached 2,500 miles. The car has been in the shop four times for the same problem(fuel pump issues) My car stalled out while I was driving several time on the highway almost causing a horrible accident three times.

I was faced with a truck & several cars almost hit my new car from the rear because it continues to stall out or have extremely reduced power. P&W BMW dealer located in Pittsburgh,Pennsylvania is where I purchased my convertable. I had my 3rd updated fuel pump installed Monday March 12th & my car stop running while I was driving on the highway(extremely dangerous & life threating) This is my 4th time experiencing this situation & I am very unhappy with BMW.

I’ve been a loyald customer for 10years & purschase my very 1st car from BMW. The car is defected(lemon) my car has 13,000 in only 1year & 8months. Not happy!

Dear Sir, This is to inform you that we have purchsed three no BMW car from you bearing Regn.nos. DL7CK-3399,DL13C-2499 DL10C- 2001 & DL10CA-4040.(7 -series, 5- series and 3- series.) Recentely tyres of the above cars get damaged frequently. Inspite of our repeated change of the damaged tyre again the same get damaged and are sufering heavy financial loss. We request you to send your competent technical personal to sort out the problem. Treat this as most urgent. NOTE – NEXT TIME NO PURCHSES BY ANY BMW CARS. MY COMPANY PURCHSES BY 4 CARS. THANKS

To whom this may concern, I own an 325I BMW that I put in to the shop because my check engine light was on. The service manger told me that they would check my car out and call with the diagnosis. Later, I recived a call from Osar Crisostomo the service manger from Advantage BMW. He told me there were several problems with the car and the car and it was fixed. After driving the car home, and to the local store, the next day, the light came back on. I called him, he told me to bring the car back, and I did. The following day he tells me he thinks itwas something else causing the problem.

After another diagnosis, he says that I need to pay $2,300 more dollars because it was something else wrong with the car and that the machine code did not show it last time. My respone was, “I brought my car in for an inspection and because my check engine light was on. Why was my car not fixed, and fixed correctly the first time?” I asked to speak to his boss, Mr. Gallvian. I hysterically informed him I would go to the media on this issue. Everyone from the dealership then seemed to call to tell me false diagnosis or hopeful diagnosis statting it maybe my transmission. This is unsettling to me because the car drives great with no signs of it going bad.

We have the car back and the light is still on. In closing, they have offered to give me back 741.oo dollars and a still broken car. We took this car to the BMW shop expecting a good job, but we wer not pleased at all. This is sad and no one should be treated this way after paying there hard earned money. We simply want our car fixed correctly andtreated respectfully.

Many problems we are experiencing as clients of BMW in Saudi Arabia. Unfortunately, a lot of people have not known a real methods or ways to send their complaints about the worst services and inaccurate diagnoses and non-commitments provided by the BMW exclusive dealer. This dealer have a very bad customer services, and they do not have real skills for the BMW clients as additions to lies repeated to meet their commitments as deadline dates. And the large confidence of BMW in a critical situation by almost Saudi people is lost. Due to poor management of work and lack of attention, respect, and truth to BMW clients as it is well known to a lot of people in Saudi Arabia.