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Today 11/15/19 I went to Boscoves at Granite run store to buy a pair of mens sneakers. I could not find anyone in the mens shoe Dept for some help and the area just seemed to be in utter confusion, there was know one on the floor for help. I went to another Dept. and asked why thery didnt have help so the woman tried to help me by asking the shoe dept to assist me, it didnt happen, I never saw such confusion in a store as today. I left and went to another store to buy my sneakers. I will never go back to that store again, I hope other feel the same, a disgusted Customer....

On July 19, 2019 approximately 6P.M. while shopping at the Boscovs in Woodbridge. Nj on the 2nd floor, my wife cell phone was stolen from her pocketbook that was in the shopping cart. We immediately reported this theft to the 2nd floor cashier by the mall. No one from security responded and we had to ask for anyone to call the police. A police report was taken. We live in northern New Jersey and travel to this Boscovs frequently. We were extremely disappointed in this stores security policy.
David A. Pinto
H. 973-777-0533 C. 973-390-4425

I stopped in your York PA store today, as I had a reward certificate to use that expired today. I really did not see anything that I felt I had to have today but since my certificate was expiring decided to try and use it since in the past I have had certificates that I did not use. My certificate was only for a small amount $4.98. I found something for my granddaughter that came out to a little over $5.00. Since I only owed .31 cents I could not believe that the women insisted I had to use my Boscov's charge. I understand you have a policy that states your credit card must be used with those rewards, however I would surely think that 31 cents could be an exception especially since it cost more to produce a bill than 31 cents. Since I did not have my card with me she procedure to look up my card and after 2 times stated she could not find it and that I must not have one. Lo and behold not sure how I could of gotten the reward certificate without one and I have had one for numerous years. She was very unprofessional and rude and since she would not take my .31 cents or try to get help to get my card number I told her to forget the sale and give me my reward back. I turned around asked the lady behind me if she was charging her purchase and when she said yes I handed my reward over to her. I did not get to use it but at least someone did. However after this experience I am not sure that I will even consider shopping at Boscovs again. I have worked in retail for many years and have never treated a customer the way I was treated. Possibly your employees need a little training in customer service and how to treat a customer with respect since it is clearly the customers that help that person keep their employment. With the way I was treated I can say it does not make me want to even consider visiting a Boscov store anytime soon, if at all.

My customer service experience today April 23rd at your Egg Harbor Township New Jersey location. This afternoon I was at the Bed and Bath department to return items and to make a purchase. My interaction with the sales associate Eva was uncomfortable because her demeanor was cold and rude. She was unfriendly not helpful, making sounds under her breath indicating to me her feelings of frustration. I walked away feeling sad for the way I was treated in your store.

Tina Cellus or Sellis in the infant Department, the cashier, would not assist us with a deal going on in the store today only. Instead she asked me to step aside instead of assisting us and calling a manager to get the approval to do the right thing. I refused to step aside since I was first in line and just decided to get the items I really needed which are going to be returned due to this terrible service today.
A manager was finally called when I was leaving the register after asking for the employee's name. I asked for a manager in the beginning and she told me she was the manager, she should have called for help in the beginning and she was unable to help assist the customer. This issue should not be taken lightly and additional coaching is required for Tia!

No customer service. Employees have no training at all. Visited the new Milford, Ct store. Female in women's dept. had no idea where ladies room was. In men's dept. 2 associates had no idea what a Check sweater was and they made no attempt to find out. Three men talking together in men's dept. Two could have been dept manager. When I expressed my frustration, they ignored the comp. and changed subject. Bad service.

I have a complaint regarding the lack of restrooms and the distance between the ones you have. Your store in Erie is a very large store, and you definitely need more restrooms, preferably located closer to the entrances, or more in the center of the store. Last week the restroom on the 1st floor was closed, due to cleaning, in the middle of the afternoon, and when I went to the 2nd floor, which only has 1 stall, was out of order. Please make some changes, as I've spoken to many customers, who also need more restrooms and not so far apart.

My other complaint, is there are not enough customer service employees at the check out counters. Myself and another customer (we didn't know each other) walked all over the store and finally had to check out at the purse counter. There was no one at any of the other counters. Please make some changes, or you're going to lose sales.

Ordered sneakers online they sent me two right foot sneakers. Also wrong delivery date.when calling and speaking with CS very rude and not helpful . Looks like I'm getting screwed out of my $50.00

I highly doubt anybody will listen or care when I say this... but here it goes. Binghamton Boscovs is a joke. A majority of the employees don't seem to be fit for wanting to actually work. While finishing up some last minute Christmas shopping in their store, I came In on the 3rd floor.. and so it began. Upon shopping in the housewares area I overheard two employees discussing how the one young man was going to be leaving, he didn't want to stay until his shift ended. He asked a fellow employee to clock him back in, in a half hour so it looked like he came back in from his 30 minute meal break. Since I am a manager In retail myself I was stunned, but I figured not my store not my business.

I continued my shopping, and went to the register to see if I could have a few items in my cart price checked. I waited by the register near as seen on tv for a few minutes while neither of the two young men I seen earlier was no where to be found. I was getting frustrated and was about to put my items back when a young lady from the curtain area seen me waiting and offered I come to her department and she would check me out. She was very friendly, and actually ended up helping me pick out some curtains though I didn't come in with intentions of purchasing curtains, she rang what I picked out as well as the items from the other dept and wished me a merry Christmas. I didn't catch her name though I wish I would have now, however through conversation she did tell me she has been in curtains for a little over a year now. I can see why, she's experienced and friendly.

After leaving the curtain area I went to see if I could pick out a blanket for my daughter. I found one lady working the register swamped with customers. I waited and asked for her help when she had a minute, she very kindly helped me pick out a blanket as well as some pillows. She, like the curtain lady was a delight to deal with. I did catch her badge said asst manager. I moved down to the second floor to see if I could find some women's pajamas. I could not find anyone to check me out for at least 15 minutes. And when the girl finally did acknowledge me she asked very rudely what she could do for me. When I told her I was ready to check out I was told "that's nice you need to go to another register.

I have things to do." Since I had come in a week or two prior to this and also had a horrible experience on the 1st floor, I called it quits and will not be shopping at your store any longer. As a side note my niece has witnessed employees out in the ramps with their badges on smoking weed. It's unbelievable what your store management seems to tolerate from employees. I however will not be shopping there any longer and wished I had made this complaint when I was there however these last few weeks have been busy but someone really needs to look In to this store! It's by far the biggest retail joke I've ever seen and again being a retail manager myself I would be appalled if this were my store.

I was at the Atlantic city Boscov's store on November 15, 2016. I went to the second floor to get the military discount and was told this was no longer being accepted. My husband hates shopping . I do all the buying and have used this card for years. My husband is a Vietnam veteran...73....I am also 73. Boscov's does not make it easy. You have to walk up two flights of stairs and then they tell you the ID is no good. I would need my own.

Why can't they send you a notice with your statement? Why can't this be located on the first floor? Don't advertise That you support military and pull this crap.

On August 18th I purchased an inexpensive window blind asking that it measure 35 1/2". Brought it home, attempted to hang it but it was too short. Upon measuring it I determined it was 1/8" shy of the length I needed. So, the next day I attempted to simply get another blind that was correctly cut but was told by the salesman that they could not add to the blind to make it the length I needed. Explaining that I simply wanted to exchange for one that was cut to the correct measurement, I was told I'd have to buy another one. Pressing further, I explained that when I measured the blind at home it did not measure the length I needed and was told that something was wrong with my Stanley measuring tape! My husband, a carpenter, measured that blind that same evening and in fact discovered it was cut too short. Not only is the policy skewed but the rudeness of the associates has always been and remains unbeatable.