Contact Polaris ATV Corporate

I HAVE A 2005 RANGER WITH 364 HRS. ON IT NO TRAIL RIDING OR ROUGH USE IT LOOKS LIKE NEW THE HARDEST THING IT DOES IT PLOWS SNOW.BUT I HAD TO REPLACE 2 4011089 MODULE-500 ECM ON IT I HAVE ASK THE DEALER WHY TO NO AVILE AS TO WHY .ANY INSITE WITH THIS ISSUE.

Just wanted to let you know I am very unhappy with my 2017 General Polaris. I took it in for a starting problem to find out the had to rip apart my engine and redo valves etc. after only a bit over 5,000 miles. When I bought it they said I could drive it all day and on the street back and forth to work. They didn't lie they just didn't tell me I was going to have to throw $2,000 it every 5,000 miles because of the high compression engine, they said it's not like a car. The General in nickel and diming me to death and I feel I have no choice but to sell it. I bought it to be my secondary car, guess that was a big COSTLY mistake. Case #C-4743235.

I have a 2018 570 Sportsman Polaris that I bought in March. It is not a year old and the fuel pump went out. I don't have the extended warranty .This is my first ATV. The cost is 520 to replace part. I'm disappointed after spending $7000 dollars and I out of pocket already. I was wondering if there was a factory defect of some sort. The dealer advised me they have not seen this before. Please advise.

A previous owner of two razor and 1 ranger all Polaris. Wanting to purchase a new 2018 high lifter dealership told me I would get a $750 credit from purchases new razors in past and I have been on phone and emailing for 3 days and now Polaris says nope sorry they don’t qualify even though we purchased all three brand new... so bummed right now

I bought a 2015 570 RZR from Hilder Implement Inc. in Central City NE. after the purchase I found out from my insurance agent that I should get $300 dollars back for having Farm Bureau Ins. I contacted your dealer and he said that he was suppose to tell me that when I purchased it and he would give me the $300. I have been calling him for over 2 Years and now he says he is not going to pay me the $300 because he didn't get it from Polaris. I don't think I should be stuck with not getting the $300 just because the dealer screwed up. I think I should get the money

I am writing this regarding an ongoing problem with a Polaris Ranger EV (all electric power) I purchased last year. This has been by far the most frustrating negative experience I have had not only with a product but with the customer service from any company I have ever dealt with.

I used the vehicle for the entire hunting season (9/15/15 thru 11/15/15) last year without incident and was generally pleased. The vehicles range between charges was 25 to 30 miles depending on the type of driving and terrain. I performed all service practices as explained by the dealer and your owner’s manual. The vehicle was stored in my garage over the winter. I used it occasionally (3-4 times per month) over the winter and summer that followed without incident. At the beginning of spring I again performed the suggested maintenance in your owners manual.

Just before the beginning of our hunting season here (9/15/16) I took the vehicle for a scouting run and it completely stopped operating without notice after approximately 3 to 4 miles and had to be picked up and taken to the local dealer. After 11 days at the dealer It was finally determined that 4 of the 8 batteries were defective and they were replaced.

Thus began the most frustrating experience I have ever experienced with any company I have ever dealt with. This machine has been picked up and taken to the dealer and serviced on three occasions at my expense and continues to not operate properly. Since the previously mentioned problem I cannot get more than 8-10 miles of range before the batteries completely die which renders it useless for it’s intended purpose. While this problem has persisted I have lost almost all of my hunting season.

I have spoken to several different people regarding this issue in Polaris customer service department. I have also spoken to a gentleman named Greg who is the head of technical support. All answers to my questions, concerns and frustrations have been answered with the stock phrases “You need to take it back to the dealer” and “we don’t do that”. Also, on the three occasions I have called into customer service, I have also sat on hold on the phone for well over an hour waiting for someone to talk to. I have repeatedly asked to speak to someone in authority and been told there is no one in charge who can either help me or listen to my complaints. We both know that is not an accurate statement. There is a head of customer service and I have not been given the chance to speak to him or her. It would appear that is a policy that speaks volumes as to a lack of both customer service and customer satisfaction.

The latest recommendation is to run the batteries through “20 cycles” to see if this improves their performance. I did not understand what this meant and the answer is to take it out and run it from fully charged to fully discharged!

I have a question? On what planet does this seem to be a rational request to ask a customer to do? How would I (or anybody else) correctly gauge the distance to run the vehicle so that it was fully discharged upon arriving back home? Is he really suggesting I run it and hope I don’t need it towed back home? Another point that makes this a ridiculous suggestion is that it takes at least 8 hours of charging to bring it from discharged to a fully charged level. Even if I could (which I can’t) it would mean at least 20 days before we would know if this solves the issue.

At this point I am completely baffled as to:

1) The lack of customer service.
2) More importantly, the lack of concern as to how this has affected me and my situation.
3) The lack of expertise at Polaris and the dealer to solve this problem.

Given all the above the only conclusion I can come to is that this vehicle is the proverbial and complete lemon and Polaris is incapable of fixing it. I want either a new vehicle or my money back.

Genes Polaris has done all my service work since I bought it there. Every time it's been in for service there is always some kind of issue. The first year was over heating and they would tell me there wasn't anything wrong, I took it in three times with that, that's when I had to tell them about the lime law and miraculously when I got it out it never over heated again. Each time it went in it was always two weeks before I could get it out. This year it was a engine problem. They have had it for at least six months with that. After that they had to put three seals in between the belt case and motor every time being weeks to get it out. Now it's in again because they wouldn't put a new belt on it and it was saturated in oil three time but they wouldn't change it, they at first said it wouldn't hurt if saturated in oil, then said they had replaced it but it wasn't on the invoice.

I told them it did matter and it was slipping and finally broke. They said warranty wouldn't cover it even though it should have been replaced when the motor was rebuilt. They told me yesterday warranty wouldnt cover it and it would be tell at least next week before they can work on it, after all this time they've had it with me saying to change the belt and this is the best they can do. This is unsatisfactory under any additions. I would like to talk to some about this issue for my extended warranty runs out in January 2016. They have used this year up with it being in the shop and is in there now, some thing needs to be done about this, I would like to talk to someone about it in the Polaris corporate office.