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Top Chili's Grill & Bar Complaints
Browse more than 74 reviews submitted so far
I contacted you before with no response. Went to Chili's in Courtyard, Pt. St. Lucie West, Fl. Had to seat ourselves, clean our table off. Loaded mashed potatoes had big black chunk in them piece of rotten potato. She gave me corn in place. Fajitas were wrapped I thin foil, once you open they dried up. Never eat in Chili's again. We use to eat there once a week. The have really gone down hill.
I Ordered a To-Go order on WednesdayJune 12, at approximately 10:20 pm. I ordered a steak as one of the entrees for the $2-25, and fahitas for the other. I also ordered a cookie for desert.
This is not the first time this has happened - I asked for a well-done steak, I also indicated 3 times PLEASE no pink, no pink, no pink! I don't want to order out, and have to cook my to go order! I work late and that is why I ordered out.
I ask for bacon on the texas fries to be well done, as you can see it is raw. The cookie was 1/2 cooked - I guess you can't order to go late if you want good food that you ordered - The person on the phone said I had 10 minutes left to order - I didn't know that meant it would be the "way we can whoop if up in 10 minutes"!
I don't appreciate ordering out and getting an absolute crappy meal - nothing llike how I asked for it. Needless to say no dinner for me.
I recooked the steak today and the picture you are seeing is about 45 minutes in the oven and it is just browned......Pictures of the fries bacon raw and i asked no jalapenos! they are all over it.
I understand eveyone wants to go home, however, maybe Chilis should change their order time for food, so it can be cooked with TLC to what the customer has actually ordered.
Just letting ya know!
Kimberly McBride
813-516-3334
went to chilis 12987 atlantic beach jax.fl 6-4- 19 with daughter 2 grandsons-hamburger came out with cheese sent back waited 15 min came back raw- sent back after a half hour when all everyone was finished with their food i said forget it i'm done-no manager came over at anytime-they were not busy- tim was great not his fault the hamburger was taken off the bill but only after i said i would not pay for it- ordered hamburger well done not raw cheeseburger!
Took my Wife and three kids to eat at Chili's tonight and are service was horrible!! Not only was the server rude and unpleasant with us but we all ordered steaks and the all came back raw. So after sending are steak's back we then had to wait for 30 mins to get them back so we could eat, after we got them back they were still not right but we was uneasy about complaining once again so we decided to just pack them in Togo boxes and get are desserts and leave. Well that took another 30 mins because the waitress forgot to put are dessert order in so we had to wait more. We got one hlaf apology that wasn't sincere by the way they acted we felt real uncomfortable and it was a bad eating experience. This has not just happened once but twice and I feel as if I would never go back to that location again. My wife's is a server and I know things are not always easy but they could have at least gave us a sincere apology but they came to are table one time to give us are Togo boxes as if they were ready for us to leave. Very very upset.
This afternoon I placed an order on line through my stores app. immediately I went to my car to go pickup my paid order and found I could not drive there. I called the number several times for several minutes and I'm still calling and no one answers the store's number 502-301-8880. The address is Old Brownsboro Crossing..still no answer. It's very frustrating to say the least and since my car won't start for some strange reason, I would like to have a refund including my tip. This is unexceptable! why have a phone number at all? Judy 502-500-6251..if you have a phone please call me.
Never will I eat in Chili's again
5/1/19 chilies restaurant, 530 N Interstate 35 E Lancaster TX 75146 United States-was waiting on additional guest, while waiting on others found out that it was a shortness of staff so therefore had to go to a different restaurant. it was over a dozen people that was turned away at the door with this information.
Every time my sister and I eat at chili’s they always seat us close to the bar, why? We are 64 and 66 years of age, we don’t want to be by noise bar, this last week we ask to be seated in the main dining room and no one in there , but they acted like it was a problem and look around for a booth and then went to clean off a already clean table that was then left wet, what gives, other chili’s we go to don’t do that, we won’t be back to the Durant, ok location and we live here!
Went to the Chili's in Greenwood, In 46142 with my Great granddaughter after pre K as a special treat. As soon as we got our food she needed to potty went to ladies room maybe 5 min came back a waiter is busing our table untouched food. I left things on the table her sweat shirt my glasses. He took the food out of the busing tub and put it back on table YUK. The more I thought about it the more I thought they can just keep it. The waitress came and asked if we were done??? Does it look like it? Oh well just give me containers and then she brought one container had untouched lunch fajitas, rice, mac n cheese, oranges, chips and cheese. The waitress then proceeded to clean up the adjoining table and set their dirty dishes on our table finally I thought I've had enough and talked to the manager he paid for the meal we didn't eat. We go to this restaurant at least one time a week. Not going back. It sucks.
I live in Arkansas but a lot of my family lives in Nacogdoches, Texas. Last Sunday night, me & six family members went to the Chili's in Nacogdoches. We got there at 7:30 p.m. and we were not able to leave until 10:00 due to extremely poor service. We first ordered drinks & after a long while, everyone got their drinks except me. I asked the waitress if she forgot mine and she said she would be right back with it. It was another 20 minutes before I got it. Our meals, all but one, finally came after another long wait. My sister-in-law went into the kitchen to remind them that we had someone at our table who had not received their food. FINALLY, he got his food after we had all already finished eating. Unacceptable. Then, when they brought the bill, we had been overcharged. My daughter and her boyfriend had ordered 2 for 25. They charged them $25.00 apiece. Finally, my daughter went back to talk to the manager who said she would bring us a bill that was correct. We waited & waited & finally had to go get someone AGAIN. The manager was rude and unhelpful. I wish I had gotten her name but I was so upset, I didn't. She gave a little bit of a credit on the bill, not enough but we were so fed up with the whole ordeal, we just paid and got out of there. They should have comped our meals. Out of the 7, 6 of those people live there and will never return to Chili's ANYWHERE. And the same for me. Worst dining experience of my entire life and I am 64. None of us have ever been treated so badly.
We arrived and we were seated it took 10 mins for server to come and get our drinks and once we recurved our doors she never returned we had to get up to get Reilly’s on our drinks at the bar and then the manager can and took our plates we wanted to order dessert so we waited and waited finally we got the attention of the hostesss and ask for our server she finally showed back up 10 min later
My husband and want to Chilis Manassas Va. General manager Bob Sloan. On 4/5/19 we came to enjoy dinner and drinks as we have many times over he years at out local Chilis. We always received great service by the bartender but that was not the case yesterday. We had a server this time this young man walked by our table so many times without even saying hello at this point we decided to leave. It was raining so husband went to get the car and I asked to talk with a manager, while I was speaking to the manager the server walks up behind him folds his arms and smirks in my face as I'm talking. The blatant and purposeful disrespect was unreal. We are hurt and disappointed as we left with the manager on duty saying I'll talk with him. We love Chilis but I do not believe we will return as long as that particular individual is working there.
Awful dinner experience with 9 customers waiting extreme time, improperly cooked simple food (like burgers and chicken fingers), manager unavailable for an hour and when he did show he was rude and could have cared less. You lost 3 families of loyal customers that night! I checked with other patrons and they were all having a nightmare dining experience!
Experienced the worst service in my entire life last Saturday, 3-23-19, from the Chilli's, OKC I Meridian #31, 1704 S Meridian Ave. OKC, OK 73108.
I couldn't remove the 1 star... I would give a -10 for this South Meridian, OKC, OK location!
The overall all service from waitress and from the general manager when asked to speak to regarding our service as well as the time it took, was an
-10. It was mid day, so not a Saturday Night Crowd, Neither the waitress nor the General Manager cared, but they were sure johnny on the spot to come get our money. Manager even argued about the menu items... It was truly the worst service. We should have got up and left, not to be expecting to be there 2 hours for 3 people to eat and appetizer and meal, nothing fancy. That general manager that has been there for 8 years, needs additional training on customer service. Really can't believe we were treated that way. I will never be back as well as my other guests.
EVERY time we go for take out there is NEVER a napkin, fork, knife or spoon. No cat-sup for fries. Does any one get trained there for goodness sake? I guess the best way to get around that. . . is go somewhere else. Terrible customer service. DONE!!!
Chili's Wolfchase in Memphis, Tn. We come to Chiii's all the time and this is by far the worse experience I have had there. I'm not going to comment on the service we got from Tiny and the other hostess before we were seated because i'm sure the other 6 guest have commented on that. After we were seated our waiter came over Craig who was very attentive took our orders. We order 4 salads and a soup which did not come before our entree. a table that was seated 5 minutes after us received their food first before we did. Our chip and dip came right out but not the 4 salads. We waited people around us got their food still no salads. Then the 3 entree came out. About 5 minutes later 2 more came out then one one. Still no salads. The last order came out after we asked for it we Craig came back. i think he also had a party of 15 or more on the other side of the building. It was horrible. I think our waiter also had a table on the other side of the room and was very busy... The manager did come over and helped serve and bring out food..We got the salads and soup to go because we did not want our food to get cold. I can't help but think this all started because we complained about the hostesses.. and it went down hill after that. The hostesses acted like young immature untrained teenagers.
Good afternoon On Saturday March9,2019 I visited the Chili at 3490 W century Blvd Inglewood California. Once in side we were never greeted instead we waited from3pm-3:12pm to even be acknowledge by an employee once the young girl came back to the front she stated let me finish what I am doing and I will assist you. There was large group of 15, plus my party of 3 and additional customers waiting. By 3:30 another r host comes up and ask if we had been helped she then stated she could not assist because she did not have the tablet. w after 45 min we were told that it would be an hour and 45 minutes . This was one of the most unprofessional customer service experience. The one issues that myself and other guess had was that the bar has 4 open spots I was told my party of 3 could not self seat , in the dinning area there 6 tables that were not being utilized during the entire hour that we stood up front. I will never return to chilies as this is the 3rd time I have had the worst customer experience.
This is sad that in prominent African American and Latino community that this is how guest are treated, I frequent other Chilies facility Torrance Delamo area and yes the service is far better ,Over all the experience should be the same in every area very dissatisfied customer
I want you to know that I went to the chillis at northlake in charlotte nc. worst experience in all my 52 years. food which was my grand kids kids meals took over 40 minutes to come out. one of my grand kids is special needs and she was hungry horrible experience. she accidentally stuck the straw inside the cup which then chocolate milk came pouring out. the waitress left it in the floor for us to walk thru everytime they had to go the potty. then no refills on drinks for the kids entire time unless I asked. then ordered the kids desert. OH WHY DID I DO THAT. they brought the 2 older kids their malton cake and ice cream after 23 minutes and I asked about the 2 younger kids scoup of ice cream they said its coming now. ok 15 minutes later nothing. I stopped the manager and finally 2 scoops of ice cream came and he took that whole $2 off the bill. then I asked for a to go cup for my tea. well another 10 minutes after paying and nothing so we left. horrible
I was at Chilis last Friday Feb 22 and I had a gift card with 32. 00 on it and when the waiter took it to the back to pay my bill he said it only had 5.00 on it I used it last mo. and the balance was 32.00 what happened to my money? It was the chilis in Altoona Pa. I was there around 4:00
My cousin (in town for business) and I was at the Chili's in Pooler #1545 270 Pooler Parkway, Pooler, GA 31322. Our server name is Skylir Leach, I would never forget her name due to the fact that she was very unprofessional about the clarity of what we order from the menu. The food was fine and she checked on us periodically but the lack of respect she gave us when I received my bill and it had items that we didn't requested. First when ordering she said she understood everything what was asked of her but when at the end when confronted about the items on the bill she said she never said those thing and she understood everything again. I never had a problem paying any bill I have but she blew everything off like what you say don't matter(take it or leave it factor). I was disappointed, a little bit up upset but just want to leave at that time. I thought about talking to the manager afterward but I needed to cool off a little. I enjoy going to Chili's when I have the chance and as a retired service member and current government employee I know Chili's does not condone customer service like I witness.
We were at Chili's on Sunday 2/17/19 to celebrate my husbands birthday. The Chili's location is on 790 S. Colorado Blvd. in Denver Co. 80222. We are regular customers and have never had a problem with the food or service before. Our waiters name was Cameron. He was very poor compared to all the other servers we had in the past. He never checked up on us and he put a wrong chicken strip order in on my daughters dinner and when it got corrected I was charged on my credit card for 2 chicken strip dinners instead of just one dinner like it should have been. To make matters worse he was complaining to another server about only getting a $5.00 tip. He was a VERY poor server and didn't ever check our table to see if we needed anything. We are long term customers and he was the worse server we ever had and very rude. I would like to be reimbursed my $ 10.00 for the extra chicken strip dinner I was charged for nothing. I paid with me debit card and they took out 10.00 to much out of my card because of your waiter that is very unprofessional! Please contact me back and let me know how I can get my 10.00 back for your waiters mistake. Nancy Demeniuk 720-404-3293
We visited tonite in pittsfield,mass. My first time..My wife's fourth time. We ordered the 2 for25.00. For the 3rd time for my wife the entree came out before the apetizer. That is what she usually orders because it fits our budget. When talking to the manager it was sorry we're very busy. Well that's not acceptable 3 out of 4 times. You would think it could be fixed but I guess that's to hard to do. Needless to say we won't be visiting for a while. And that's disappointing because we were looking forward to a new restaurant to give us good service w/good food. We got good food but you've got a long way to go for good service.
Good afternoon. I would like to explain a situation I had at the Chili's Restaurant on February 9, 2019, located at 12571 Jefferson Avenue - Newport News, Virginia. My wife and I entered the restaurant and the hostess tells us that that it would be a 20-25 minute wait - no problem. She takes down my first name and my cell phone number and states that, they would call our name when a table is available. While sitting there I notice that there are 2-3 more African-American families waiting. While waiting a white couple comes in and puts their name on the list like we did - no problem. After waiting a couple of minutes I notice that the white couple was being seated and the African-American patrons were still waiting to be seated. I immediately went to the host and asked how this couple were seated before any of us. She asked me my name and then said that my name wasn't on the list which meant she was getting ready to call me. Ironically while standing there they called another couple who had come in after us. I asked to speak to the on duty manager. A young man (manager) came up to me and I explained to him what I observed and felt that it was wrong. He then tells me "well the left side is the seat yourself side". I became upset and asked where is that written and where was a sign saying that? He stated that there was no sign - I looked around and he was correct, there was no sign saying this!
I honestly felt discriminated against because of my race and also felt that this was extremely poor management for a restaurant. I was not told that the left side was a seat yourself side and would have gone on and seated myself. I am a professional in my job as I interact with people all day.
It was apparent that some type of cultural diversity trainig is needed in this restaurant. I refused to eat there and left the restaurant.
Jerry Hairston
I went to the Chilis Grill & Bar on 29563 Plymouth Rd, Livonia, MI today I ordered two bowls of soup and the California Flat bread, the flat bread is not cooked well and looks like raw bread not browned at all it has little bits of chicken on it that look like ground chicken it was suppose to be a chicken flatbread. I took a picture of it. I would have taken it back but today we had a Ice storm today and my daughter came over and took me to get something to eat. I eat these all the time so I know how they should look there are usually strips of chicken on them. I have never had one that looked like trash before. I am very disappointed, I used my gift card for this purchase, I have all the information from the purchase if you need it.
We went to Chilis to celebrate our 41th wedding anniversary with the family. We were told it would take approximately 30 to 35 minutes. We waited for an hour. We were given a booth for all of us. We had my grand-daughter with us and we asked for a high chair and were told they did not know whether we could use one because of the waiters walking back and forth. if you don't know something then why not ask upper management. They gave us a portable chair to put next to us which was uncomfortable and our movement limited. in addition we had already seen another child in a high chair and that did not present a problem. Even though the food was ok the service and seating was totally uncomfortable and not very good.
Every time we order carry out we get soggy onion petals. We liked the Panko onion rings better! Wish those would come back. Haven’t been back.
4 of us dined at San Dimas, CA site Sun evening 1/6/18, between 6-7 pm: All of us had issues->my soup arrived cold. My wife's dinner arrived w/o the cole slaw; chicken was dry. Buddy ordered hamburger w/o onions->it arrived with onions and burnt (he only ate part of it). Buddy's wife ordered salad that arrived w/o dressing. All orders eventually corrected except Buddy wasn't offered another burger, so he left remainder of burger; couldn't stomach eating another bite. We complained to non-attentive waitress who stated she advised the mgr of the problems. She said that the mgr couldn't do anything. The manager never even came to our table. Paid bill but didn't leave a tip (obviously). Will not eat at Chili's in the future & will advise friends & family not to do so either, as we will relate this negative experience to them.
when we were seated and gave our drink order to the waitress and specifically asked for unsweetened tea with lemon and diet coke.
she brought the tea without lemon, and said they were out of diet coke. we then had to ask for straws, napkins, and utensils. When we did get the untensils, they were dirty, and no napkins. we placed our order for ribs and was told they were also out. when I spoke to the manager, he did
not show any concern or care. nor did we receive any lemon. so we got up and left. how can a restaurant be out of drinks and ribs. what kind of food restaurant is this? this was Sunday, 1/6/19, at 11:30 a.m. very poor managing and poor waitressing.
We went to the Chili's restaurant in Metairie, La. Store #209 for lunch on January 2, 2019. My wife and I have always enjoyed the rich taste of the appetizers and food. Today I brought my two kids and wife to enjoy a fulfilling lunch. Unfortunately, the waitress told us they did not have the chips and salsa that we requested for an appetizer. We then placed our orders for lunch. My wife wanted the 3 for 10 dollar meal which consisted of chicken quesadilla's. The waitress said they are out of quesadilla's too. This was our second visit in one months time whereas the same restaurant was out of food supply and took 30 minutes to an hour to prepare our food. I've decided after the second time with these types of food issues we will go to another restaurant and no longer frequent Chili's due to poor management and unhappy servers. I would also like add that the family sitting at the table across from us experienced the same issue with another server. They decided to leave the restaurant due to the lack of food that was advertised on the menu. I sincerely hope this helps you to fix the problems with this store. Thank you, Jacques Boudreaux
Let me first start off by saying that I used to be a server a few years ago at this very location so I know what was expected of me as a chillihead i took my mom there for her bday and told the waitress that it was my moms bday she didn't offer my mom free desert or had any servers sing happy bday NOTHING she also took over 15 mins to bring us are drinks we finally got are appetizer after i kid you not 50 mins and finally she put in are order 45 mins later are food came out cold and at that point i asked to please speak with her manager and she brought him to the table and he didn't try and make anything right HE JUST KEPT MAKING EXCUSES AND TELLING US HOW WE WERE WRONG ON THE TIMES so after all this i had an online chillis coupon and the same manager wouldn't honor it he said it was a fake and that it hadn't come from the chillis web site i was so mad i couldn't see strait i know how i was expected to conduct myself as an employee and let me tell you that was the worst experience of my life as far as service goes and to top it all off they ruined my moms 65 birthday sincerely Michael
We were greeted immediately when we sat down we waited 10 minutes for our drinks when the food came out the food was horrible when we told her waitress about it she didn't go get the manager she didn't try to help us or Compass or get us another plate on top of it all we had a $10 coupon for a free appetizer and when the manager finally did come he did not honor the coupon he said that it was a bogus coupon that it wasn't a real Chili's coupon and now oh well sorry about your bad service pretty much I cannot believe this I used to work at Chili's I go there all the time and I've never experienced such bad service
As always we eat at Chilis when coming to Knoxville. My wife has partonized the Clinton Hwy., store since before her cancer 2012. Good food and drinks, as well as the best staff we have meet in a long time.
Friday, December 14, 2018, we made our trip to Knoxville, took care of our personal business and stopped to eat supper. We both had ribs and chicken.
Upon eating the ribs my husband also found a wet nap pack in his bite of food.
He removed it from his mouth and w/o causing a scene in a packed restaurant motioned for our waiter, whom we showed the chewed wet nap too. He got a manager. I meant to find out his name but didn't, there was no more concern from this guy (manager), after my husband explained what happened to him, my dog would have at least barked, he was as concerned as a limp dick. I guess, you might say, we got up and left. The manager explained that the wet nap slid under the ribs as it was placed on the plate.
After puking his guts out 4 times, before we got back home. Per him. My husband we will not go back. That goes for any Chili's at home or in traveling.
You lost a faithful customer in us.
Thanks for listening.
Susan and Jack
Wrong order
Terrible service
Terrible wings
Buffalo chicken salad was pathetic. This should not even be sold to customers!
I Was a rewards member asked for working zosk wanted the offer. Got excuses, ordered got food as ordered asked again more excuses no offer to help with rewards. Paid with cash NOT coming back to chilli s 97 ever had to step away from table to ask for refill of water! The same issue same service that ran me off six months ago if I want food i prefer to go were I'm wanted!!!!
Took family for birthday celebration 4 adults, one toddler. Took forever to be seated and waited on. Contemplated leaving waited so long. Table very sticky, menus stuck to it. Server neve asked anyone about drink refills during meal. Never removed any dishes from table. We were putting empty dirty dishes on other tables that were also filled with empty dirty dishes. Server set toddlers meal and all others immediately in front of toddler. Toddler burned finger on the hot pizza sauce. Charged full price for kids eat free meal! Worst experience I have ever had at a chili's restaurant country wide. I travel a lot and have eaten at many. Was so angry and disgusted I could not wait to leave. Happy Unbirthday to me!
On 10/12/18 I visited chilis at 4289 s Tamiami trl venice, fl. When I was going to pay for my meal I planned to use the balance of the gift card we used to purchase our meal a week earlier from the same chilis. When I got home I called the number on the back of the card and was told the card did have a balance.
My complaint at the Bellingham store on 10/13/18 was that the restaraunt was extremely cold. I addresses this with a waiter snd he told me that he was cold too. (With an attitude). I rhen expressed my concern ro our waitress and she told me tha they were having issues because a former manager licked all the thermostats. I did not need ro know aboutthese issues. I feel that corporate should check into this issue. It was very uncomfortable visiting with my 3 grandkids in Massachusetts.
Your gratuity recommendation is non sense. Are you guys for real. Taking advantage of people just to make an extra buck. I went a head and fixed your math for you.
I ordered by the ph 2 classic sirloin plates, but they gave me a different plates when i pick them up ,
we were eating at Chili's three weeks ago and I got a Buffalo chicken salad. Got maybe a third ate and pulled a long hair out of my mouth from a bite of salad. Told the waitress and she looked and said she see's it. she picks up my plate and takes it to the back and is gone for 5 or 10 min and comes back and says we are sorry. you don't get anything else they don't take anything off your bill but when you leave they tell you they are very sorry. I think its about time to go somewhere else. SEEMS LIKE THEY JUST WANT YOUR MONEY AND DON'T CARE ABOUT THE CUSTOMER.
It took the two meals a while to be served and the Quesadillas were so hard you could not chew them. We had two of the Quesadillas salads and two teas which totaled $35.77. To pay that I would have want to be able to chew my meal properly . I have eaten many times at chillis and never had a problem with my food. I was very dissappointed . We ate at the Chillis in Gulfport, Ms (CrossRoads Mall) 39503.
We were dining at the Chili's at Grapevine Mills Mall in Grapevine Texas on 07/10/18. The hostess sat us at a dirty table and when I asked to go to another table, I was told "they'll come clean it, hold on". Extremely unprofessional, especially since the establishment was only 1/2 full. The waitress was slow, forgot most of our order and never came back to our table once the food was dropped off. She was more concerned about waiting on the table of 7 than she was our table of 2. The restaurant itself was VERY dirty. There was food, napkins, trash, etc all over the floors and I was disgusted eating there. My chicken was overcooked and was very tough, as was my sons. The mashed potatoes were cold and we the manager(s) were MIA. I would have asked the manager to only charge us for the chips/salsa and drinks, but I waited as long as I could and they never came to our table. Needless to say, we will not be returning there.
We are faithful Chili's patrons and order out at least once or twice a week (not in Grapevine). I hope management reviews the above and makes efforts to address the situation at this location.
Our bill was $38.19 and I believe our receipt number is 20153.
Thank you,
DeeAnna
I want my $17.77 plus tax and $3.50 tip back for bad service, nasty not prepared right food and low quality and quantity of food.
One of the wise experiences ever on June 29, 2018.
The server knew the food wasn’t right but served it to me because I guess I wasn’t white enough. I was going to let them get away with it but I cannot. Rochester Michigan service and resturant is horrible and unclean.
I started to call the health department on that location but I couldn’t find the number for Rochester Michigan location.
I got really sick. I was a horrible mess. I deserve to be compensated. I see why I have not been there since the 1980s.
Steak tough and could not chew, shrimp and chicken not grilled and look like it came out of a microwave pouch. Very little food but too many onions and green pepper and condiments. Horrible meal. Looked nothing like the picture. I want all my money back please.
Send my money to Gwendolyn Flowers, 48733 Chelmsford Court, Chesterfield Michigan 48047 please.
Thank you kindly.
God bless.
P.S. I didn’t have my phone with me because I left it in the car because I was using the navigation system to find my way home from an establishment I visited in Rochester Michigan. I was I had it with me so I could send you pictures and place it on Facebook.
My family and I visited your location in Bartlesville, Ok last night 6/26/18 . My main complaint is my children ordered the Cajun pasta with shrimp, and when the food arrived 30 min. Later the shrimp was raw and cold. It had not been cooked at all, They had eaten a few bites and told me it tasted Funny, so I looked it over, after finally get our waitress to help us 15 min. later I ask to speak to the manager, She instantly noticed the shrimp was raw and even touched it and said it was cold. She was very nice and took care of us. But I do not plan on taking a chance of getting a food illness from your restaurant. So I'm sorry to say you have most likely lost a family of 5.
Today May 12,2018 me , my daughter and sister went to Chili's in Slidell La, for an early dinner around 3:30 -3:45pm. We were seated promptly. But after that things went down hill for us. The first waitress said she would be right back but ever turn then she sent a black waitress to take our order but she was still waiting the table around us that was white people. The new waitress took our drinks. appretizer and food orders. Its took 15 minute to drinks Then here come another waitress that was just coming on came to check on us she then went to see why i was taking sofor us to get our wings 45 minutes is way to long to be waiting on wings after she went back ww finally got wings then the soups and salads which took 15 minutes then after all that we finally our entress 25 minutes later we waited patiently for our an hour just to eat. And we asked for a manager but no one ever came to check on us..this is the second time i had a bad experience here. Slidell #986 70018
Let me first say that my husband and I frequent Chili’s quite often. Out of all places to eat we always find ourselves coming back to Chili’s fajitas and drinks. We always have a great experience and good atmosphere.
This past week I placed a to go order for curbside pickup at your Livonia, Michigan Chili’s Resteraunt. My son plays travel ball and the facility the team now uses is right down the road so I’m in the area 2 times a week. I decided to choose our old faithful. I was shocked that it was a 30 minute wait for pickup, but I wanted a good meal. I placed my order and paid online for pickup. I arrived just a few minutes before my designated time of 7:31pm. Once I arrived I texted HERE and waited. I waited for 15 minutes and then decided to go inside because no one came out. To my surprise there were probably 7 other people waiting inside as well that had the same problem. My perception was that many workers were there but no one greeted the pickup area for 10 minutes. During that time I could see take out containers sitting on the counter in the kitchen area. No one apologized or acknowledge the group of people waiting. I have never had this experience at a chili’s before.
In fact I waited another 10 minutes after the first ten to get my meal and it was ice cold.
I was so irritated, because at this point I was super hungry after working all day, running my family, etc.
I also overheard some of the wait staff off to the side making fun of others at the table, but never acknowledged those waiting. How disrespectful! I will never go here again. In fact I will think twice before I complete a take out order again. This location needs an intervention!
Chilis by florida mall on sandlake dr. Bartender bad service
I will never go back to the Chili's in Auburndale Florida again. My husband took me there for my birthday on January 2nd, and our service started out with an off color joke. Then the gentleman told us that we would have 2 servers and introduced us to a young lady. Weird but OK. He took our order for drinks, we got our food, and no one came back for 30 minutes to check on us. We wanted to order dessert, but the server walked by us without making eye contact and placed our bill on the table. My husband had to get up and track down the server to get dessert to gho. That took a half hour. I'm sorry...but he knew was my birthday and we definitely wanted more than one drink. I brushed this off as a lesson learned. Last Wednesday, I stopped by after work to order a sandwich to go (thinking I don't have to worry about service.) I ordered the bacon avocado chicken sandwich and I had it in 10 minutes....great! Then I got home and opened the package..a cold chicken breast and nothing on it. A $50. loss for us. Shame on them.
The food was cold and the wait was long. We reserved for 16 people a week ahead. The manager James Bryant wasn't polite at all, he wanted to know what we expect was waiting 3 hours for our food. The kitchen manager stepped in and asked how could he help. The server was very poor service and barely came back to the table; some of the orders was incorrect. Bryce Dreskin did apologize and made sure the orders was corrected.
i have been a loyal customer. Lately every time i order take out i keep missing getting what should be coming with my burger. I have called and express my disgust with the service and I guess it is not getting me anywhere. The server's name was Vincent as shown on the receipt at 9.32 pm. I am no longer going to be a customer of yours and I will be letting my friends and family aware of the service your establishment produce.
The hostess looked all stressed out as we waited for her ,she seated us, never said hi or welcome,just said it is going to be a wait,even though the place was empty, she was rude, all aggervated, she says my manager cut a whole bunch of waitresses,so you will have to wait there is only 1 waitresse
It is always too cold when we go to Chili's. So cold that it makes me ill. So cold that my fiancee's food is cold before he can eat it. We complain all the time. Yet it continues to be cold. We go there multiple times a week but I refuse to go there any more because it is always cold. Also, the food isn't that great & they're Ziosk seldom works. But it's how cold it is that has turned me off from this restaurant forever.
My family lives in Milwaukee WI visited the Chili's location on Miller PKWY. It was about 30 people in our party, we had one server/waiter to our table. Food came to our table cold, some people order the wing platter seemed more like an appetizer. When we got our checks there were items on there that weren't order. I'm not sure what was going on 12/17/16 but the quality and quantity of the food was horrible.
On the evening of 19 November l916 at approximately 7:00 PM my party of three ate at Chili's in Fort Smith, AR. The service was good, but the food was terrible. We ordered three rib-eyes, the waiter came back and said they only had two. We changed our order. When our dinner was served only one was a rib-eye and I do not know what the other one was, but it was not rib-eye. The over all worst meal they we have ever had at Chili's. We will not be going back to Chili's in Fort Smith, AR.
I saw what Chili's Grill & Bar corporation did to that veteran, taking his meal away because some hateful customer accused him not being a real vet. Shame on that manager. You guys should have made that manager publicly apologize to that vet personally, then firing him in front of him and the public. Nothing we can do about that hateful customer of yours except pray he seeks help. I am not a vet but many in my family are, so I know many, many vets. I'm speaking for them and myself, we will never patronize any Chili's restaurants. That means forever. Chili's Grill & Bar guys really dropped the ball on this despicable situation. Word of advise to your corporation heads, BET there are much more vets feeling this way all over this great country of ours. Goodbye.
I took my wife to dinner at the Chilis on Gibson in Albuquerque New Mexico. We walked in and were greeted promptly. The hostess sat us in a booth I sight of her station, gave us menus and said that our server will be with us shortly. Fifteen minutes passed as we watched our server walk past us several times attending to one of the three tables that had customers. Not once did he acknowledge us, or bring us water! The hostess kept looking our way and I think she could have brought us water. When the server decided to finally come to our table :20 minutes passed and he was very indifferent. We will never go to a chilis again! Terrible terrible service.
Just had your bacon grand burger, undoubtably the worst burger I have had in my 79+years. The burger was served at Fossil Creek #567. They are heating up the burgers in microwave oven making them so tuff that you can hardly cut into them with a steak knife. This burger cost over $10.00, for me to eat another one like it, you would have to pay me $10.00.
There is a reason why Chili's is dying. It's because of crappy service and days like today. I went on to watch the Euro 2016 finals in the bar. First, I asked for some red bull, but no energy drinks. What kind of bar has no energy drinks? Second, I ask for the game to be put on the television and they only put it on one in the corner. Are you joking? It's the euro finals and there is nothing else on to watch.
Third, I ask them to turn off the damn oldies music and put the sound from the game on. They say they can't, because the sound is broken. Broken! What good is the bar then? It's a damn sports bar and grill that doesn't care about sports. I really hope the CEO or somebody at corporate reads this. Please, if you want to be a family restaurant then shut down the bar. If you want to have tvs then put them on big events when they happen.
I am never going to Chili's to watch sports again.
To whom it may concern. Yesterday at about 10:40 pm I slipped on a greasy floor at your restaurant located at 11900 SW 88 Street. I was looking for the waitress because we had movie tickets and were ready to pay and leave it was more than 20 minutes waiting for her and we had to leave. I then asked for the manager. to which the manager came and wrote my name on one of the receipts he was carrying in his hands. He then told me that if I was hurt to go to the Hospital and seek care.
Many of the customers asked if I was alright. I fell on my buttocks and also bruised my right knee on one of the tables. I have been in pain since last night I will see medical attention today. I didn't do it yesterday because my son wanted to see the Jungle book and I was not about to disappoint him.
It was our Anniversary today and we went to Chillies today at cypress. We have been going to chillies for last 5 years never had any problem but today the waitress was very rude and food was very cold and lousy. The restaurant was very dirty even the utensils was disgusting.
I went to chills restaurant at 5520 main st Zachary. I arrived at 5.50 pm went inside young lady seated me and my grand baby she seated us at a unclean table. I asked her was she going to wipe it down then we sat there for about 30 minutes no one came to even take a drink order so while sitting a elderly white couple came in and was seated and immediately waited on. So I stopped the waiter to see why we wasn't waited on. Her name was Britney she stopped and took my order and it wasn't even her section she apologize but I felt better and appreciate her service but I think thee manager need to address this better.
I received the worst service I have ever experienced in a restaurant. First, couldn't find a bartender; then the manager (Carlos) took my order and took it incorrectly. Then the next bartender (they kept coming and going behind the bar) was so busy counting money that she never paid any attention to my requests...Finally, got service and when I asked for extra avocado she said it would be in a cup and $1.00 for that cup which I agreed to. I was more than half way through when I received the avocado and the pico etc. I called the manager, named Carlos over to speak with him, all he did was apologize and when I persisted about both female bartenders ignoring me unless I asked several times for their help, one of the customers told me to be quiet and Carlos and I quote said " Don't worry we are finished here". I have been coming in fairly regularly and I am very upset about the way I was treated.
I ordered 2 avocado burgers and I had half of my burger left when I went to take a bite and there was a metal screw in the center. I have never in my life had anything in my food. Lucky I didn't break a tooth or swallow it. Thinking about it there is no telling what I ate in this hamburger. Very highly disappointed. I can't believe something like this could happen. Please send me a return email about this matter.
We ordered are dinner, which took 45 mins to even get are salad had to wait another 15mins to get are food the sever didn't even check on us or tell us that are meal was coming. Couldn't even get a refill on are drinks. When are food finally came we all couldn't believe the food was dried out and didn't taste good at all. We will never eat their again. Or tell anyone to eat their and we paid 54.00 for the meal that all of use didn't eat- what a rip off.
My family and I were having a birthday Lunch for my son on 3-06-16. We had been seated for 15 minutes and had not even seen our server. We were sitting very close to the hostess and my husband asked for a server. She said she would take care of it. Shortly a very nice lady came to take our orders. We gave her our drink order and entrée order together because we had been sitting there for so long. Our 14 month old granddaughter was getting very restless.
In about 2 minutes our server came back and told us she could not serve us because the manager said it was not her table. Since we had not seen this server, we asked to see the manager. In a few minutes the manager came over and he was one of the rudest managers I have ever met. He said the other lady had no business waiting on us. She was just doing what the hostess asked her to do. We told him how long he had been waiting and his response was that our server had not gotten to us yet. I told him we had not even saw her around, his reply was she was waiting on her other customers in the back. He also said this other server could not wait on her other customers if she was trying to wait on us.
I have never been talked to by any manager at a food establishment before. He didn't even apologize for the wait. We have eaten at Chili's many times and never had such an experience. If it had just been myself and husband I would have walked out after the manager came over. I had not ever seen him before. I do know his name was John. There was a John there in the past times we have been there but not this one. There was 7 of use on this trip and it wasn't a very cheap ticket to have been treated this way. I really don't know when or if we will go back to this Chili's again.
As far as I'm concerned, this group of 7 will go to Texas Roadhouse or Logan's next time and give them our $100.00.
We had a rude waitress at Chili's and the food was cold and soggy. I didn't send it back because I have a baby and didn't want to wait. I usually love the food but this time was not impressed. I will never be back to try it again and will be calling the customer service phone number to complain this afternoon.
Went to Chili's for dinner. Food came out cold and the service was horrible. I complained to the management but they did not do anything else.
I will never go back to any Chilis again, I tried to pay using the table top machine and even put a tip in press pay. As I walk out i was accused of not paying my bill but I went thru the processes. The manager said i will take your write your plates down. I ask him how will writing my plates down ensure I payed my bill? So I walked with him and found the transaction did not go thru. Honest mistake but handled poorly by your manager.
My husband and went to Chilis restaurant in Anderson SC for a special day out and were very disappointed. He ordered a hamburger and the meat was tough and didn't have a good flavor. I had the turkey burger and mine also was tough and had a very strong turkey taste. I make turkey burgers at home and know what good quality ground turkey tastes like and this was not good quality turkey. We ate what we could left there saying our meal was not good.
My sister went to Chili's in Jackson, MS and was seated as soon as we got there. The problem was we sat at the table so long I went back to the person that seated us and told her no one has come to our table to even get our drink order. By this time 15 minutes has passed. She was nice and said let her get someone.
We waited 15 more minutes and no one showed up. So we got up to leave and I stopped and asked her for the manager. She went to the back and came back in about 5 minutes and told me he said he was too busy to talk to me but I can wait if I wanted to but he didn't know how long it would be.
This person is not management material, that was very unprofessional. So we left out NO ONE SHOULD HAVE TO WAIT 30 MINUTES WITHOUT SOMEONE SAYING SOMETHING TO THEM. I am very disappointed in the services. 5/5/2015 there @12:10 and walked out the door about 12:40. There is just no excuse for this type of service.
Last night May 5, 2015 my bf and I went to have dinner we were told the wait was about 10 mins well it took 30-40 mins on top of that we had no drinks the food was cold and it wasn't that busy. We still had to pay full price for our dinner I don't think that's fair!
I went to chilis and bought his triple dipper and found out that the menu has been changed. You do not get dip with chips any longer and the 3 items I selected were horrible.... fried pickles were hard and fried pickles were sour and taste wierd and egg rolls were bland. Why change of menu. No more chips and dip. I'm not impressed. Still hungry and out of $13.00. Disappointed.
I swear it seems like Chili's uses the same chips and salsa that I can buy at Walmart, or at least that's how it tastes to me. Does anyone notice that the chips rarely taste fresh anymore? I don't mind Chili's or at least I didn't mind it when I was younger but now that I've developed a sense of taste I feel like they need to step up there game a little bit and have a decent menu of options and make more fresh types of foods. When there are more fresh choices with farm fed beef and natural menu items I don't think people will pick Chili's in 5-10 years.
I ordered 2 avocado burgers and I had half of my burger left when I went to take a bite and there was a metal screw in the center. I have never in my life had anything in my food. Lucky I didn't break a tooth or swallow it. Thinking about it there is no telling what I ate in this hamburger. Very highly disappointed. I can't believe something like this could happen. Please send me a return email about this matter.
My husband and went to Chilis restaurant in Anderson SC for a special day out and were very disappointed. He ordered a hamburger and the meat was tough and didn't have a good flavor. I had the turkey burger and mine also was tough and had a very strong turkey taste. I make turkey burgers at home and know what good quality ground turkey tastes like and this was not good quality turkey. We ate what we could left there saying our meal was not good.
I contacted you before with no response. Went to Chili's in Courtyard, Pt. St. Lucie West, Fl. Had to seat ourselves, clean our table off. Loaded mashed potatoes had big black chunk in them piece of rotten potato. She gave me corn in place. Fajitas were wrapped I thin foil, once you open they dried up. Never eat in Chili's again. We use to eat there once a week. The have really gone down hill.
I Ordered a To-Go order on WednesdayJune 12, at approximately 10:20 pm. I ordered a steak as one of the entrees for the $2-25, and fahitas for the other. I also ordered a cookie for desert.
This is not the first time this has happened - I asked for a well-done steak, I also indicated 3 times PLEASE no pink, no pink, no pink! I don't want to order out, and have to cook my to go order! I work late and that is why I ordered out.
I ask for bacon on the texas fries to be well done, as you can see it is raw. The cookie was 1/2 cooked - I guess you can't order to go late if you want good food that you ordered - The person on the phone said I had 10 minutes left to order - I didn't know that meant it would be the "way we can whoop if up in 10 minutes"!
I don't appreciate ordering out and getting an absolute crappy meal - nothing llike how I asked for it. Needless to say no dinner for me.
I recooked the steak today and the picture you are seeing is about 45 minutes in the oven and it is just browned......Pictures of the fries bacon raw and i asked no jalapenos! they are all over it.
I understand eveyone wants to go home, however, maybe Chilis should change their order time for food, so it can be cooked with TLC to what the customer has actually ordered.
Just letting ya know!
Kimberly McBride
813-516-3334
went to chilis 12987 atlantic beach jax.fl 6-4- 19 with daughter 2 grandsons-hamburger came out with cheese sent back waited 15 min came back raw- sent back after a half hour when all everyone was finished with their food i said forget it i'm done-no manager came over at anytime-they were not busy- tim was great not his fault the hamburger was taken off the bill but only after i said i would not pay for it- ordered hamburger well done not raw cheeseburger!
Took my Wife and three kids to eat at Chili's tonight and are service was horrible!! Not only was the server rude and unpleasant with us but we all ordered steaks and the all came back raw. So after sending are steak's back we then had to wait for 30 mins to get them back so we could eat, after we got them back they were still not right but we was uneasy about complaining once again so we decided to just pack them in Togo boxes and get are desserts and leave. Well that took another 30 mins because the waitress forgot to put are dessert order in so we had to wait more. We got one hlaf apology that wasn't sincere by the way they acted we felt real uncomfortable and it was a bad eating experience. This has not just happened once but twice and I feel as if I would never go back to that location again. My wife's is a server and I know things are not always easy but they could have at least gave us a sincere apology but they came to are table one time to give us are Togo boxes as if they were ready for us to leave. Very very upset.
This afternoon I placed an order on line through my stores app. immediately I went to my car to go pickup my paid order and found I could not drive there. I called the number several times for several minutes and I'm still calling and no one answers the store's number 502-301-8880. The address is Old Brownsboro Crossing..still no answer. It's very frustrating to say the least and since my car won't start for some strange reason, I would like to have a refund including my tip. This is unexceptable! why have a phone number at all? Judy 502-500-6251..if you have a phone please call me.
Never will I eat in Chili's again
5/1/19 chilies restaurant, 530 N Interstate 35 E Lancaster TX 75146 United States-was waiting on additional guest, while waiting on others found out that it was a shortness of staff so therefore had to go to a different restaurant. it was over a dozen people that was turned away at the door with this information.
Every time my sister and I eat at chili’s they always seat us close to the bar, why? We are 64 and 66 years of age, we don’t want to be by noise bar, this last week we ask to be seated in the main dining room and no one in there , but they acted like it was a problem and look around for a booth and then went to clean off a already clean table that was then left wet, what gives, other chili’s we go to don’t do that, we won’t be back to the Durant, ok location and we live here!
Went to the Chili's in Greenwood, In 46142 with my Great granddaughter after pre K as a special treat. As soon as we got our food she needed to potty went to ladies room maybe 5 min came back a waiter is busing our table untouched food. I left things on the table her sweat shirt my glasses. He took the food out of the busing tub and put it back on table YUK. The more I thought about it the more I thought they can just keep it. The waitress came and asked if we were done??? Does it look like it? Oh well just give me containers and then she brought one container had untouched lunch fajitas, rice, mac n cheese, oranges, chips and cheese. The waitress then proceeded to clean up the adjoining table and set their dirty dishes on our table finally I thought I've had enough and talked to the manager he paid for the meal we didn't eat. We go to this restaurant at least one time a week. Not going back. It sucks.
I live in Arkansas but a lot of my family lives in Nacogdoches, Texas. Last Sunday night, me & six family members went to the Chili's in Nacogdoches. We got there at 7:30 p.m. and we were not able to leave until 10:00 due to extremely poor service. We first ordered drinks & after a long while, everyone got their drinks except me. I asked the waitress if she forgot mine and she said she would be right back with it. It was another 20 minutes before I got it. Our meals, all but one, finally came after another long wait. My sister-in-law went into the kitchen to remind them that we had someone at our table who had not received their food. FINALLY, he got his food after we had all already finished eating. Unacceptable. Then, when they brought the bill, we had been overcharged. My daughter and her boyfriend had ordered 2 for 25. They charged them $25.00 apiece. Finally, my daughter went back to talk to the manager who said she would bring us a bill that was correct. We waited & waited & finally had to go get someone AGAIN. The manager was rude and unhelpful. I wish I had gotten her name but I was so upset, I didn't. She gave a little bit of a credit on the bill, not enough but we were so fed up with the whole ordeal, we just paid and got out of there. They should have comped our meals. Out of the 7, 6 of those people live there and will never return to Chili's ANYWHERE. And the same for me. Worst dining experience of my entire life and I am 64. None of us have ever been treated so badly.
We arrived and we were seated it took 10 mins for server to come and get our drinks and once we recurved our doors she never returned we had to get up to get Reilly’s on our drinks at the bar and then the manager can and took our plates we wanted to order dessert so we waited and waited finally we got the attention of the hostesss and ask for our server she finally showed back up 10 min later
My husband and want to Chilis Manassas Va. General manager Bob Sloan. On 4/5/19 we came to enjoy dinner and drinks as we have many times over he years at out local Chilis. We always received great service by the bartender but that was not the case yesterday. We had a server this time this young man walked by our table so many times without even saying hello at this point we decided to leave. It was raining so husband went to get the car and I asked to talk with a manager, while I was speaking to the manager the server walks up behind him folds his arms and smirks in my face as I'm talking. The blatant and purposeful disrespect was unreal. We are hurt and disappointed as we left with the manager on duty saying I'll talk with him. We love Chilis but I do not believe we will return as long as that particular individual is working there.
Awful dinner experience with 9 customers waiting extreme time, improperly cooked simple food (like burgers and chicken fingers), manager unavailable for an hour and when he did show he was rude and could have cared less. You lost 3 families of loyal customers that night! I checked with other patrons and they were all having a nightmare dining experience!
Experienced the worst service in my entire life last Saturday, 3-23-19, from the Chilli's, OKC I Meridian #31, 1704 S Meridian Ave. OKC, OK 73108.
I couldn't remove the 1 star... I would give a -10 for this South Meridian, OKC, OK location!
The overall all service from waitress and from the general manager when asked to speak to regarding our service as well as the time it took, was an
-10. It was mid day, so not a Saturday Night Crowd, Neither the waitress nor the General Manager cared, but they were sure johnny on the spot to come get our money. Manager even argued about the menu items... It was truly the worst service. We should have got up and left, not to be expecting to be there 2 hours for 3 people to eat and appetizer and meal, nothing fancy. That general manager that has been there for 8 years, needs additional training on customer service. Really can't believe we were treated that way. I will never be back as well as my other guests.
EVERY time we go for take out there is NEVER a napkin, fork, knife or spoon. No cat-sup for fries. Does any one get trained there for goodness sake? I guess the best way to get around that. . . is go somewhere else. Terrible customer service. DONE!!!
Chili's Wolfchase in Memphis, Tn. We come to Chiii's all the time and this is by far the worse experience I have had there. I'm not going to comment on the service we got from Tiny and the other hostess before we were seated because i'm sure the other 6 guest have commented on that. After we were seated our waiter came over Craig who was very attentive took our orders. We order 4 salads and a soup which did not come before our entree. a table that was seated 5 minutes after us received their food first before we did. Our chip and dip came right out but not the 4 salads. We waited people around us got their food still no salads. Then the 3 entree came out. About 5 minutes later 2 more came out then one one. Still no salads. The last order came out after we asked for it we Craig came back. i think he also had a party of 15 or more on the other side of the building. It was horrible. I think our waiter also had a table on the other side of the room and was very busy... The manager did come over and helped serve and bring out food..We got the salads and soup to go because we did not want our food to get cold. I can't help but think this all started because we complained about the hostesses.. and it went down hill after that. The hostesses acted like young immature untrained teenagers.
Good afternoon On Saturday March9,2019 I visited the Chili at 3490 W century Blvd Inglewood California. Once in side we were never greeted instead we waited from3pm-3:12pm to even be acknowledge by an employee once the young girl came back to the front she stated let me finish what I am doing and I will assist you. There was large group of 15, plus my party of 3 and additional customers waiting. By 3:30 another r host comes up and ask if we had been helped she then stated she could not assist because she did not have the tablet. w after 45 min we were told that it would be an hour and 45 minutes . This was one of the most unprofessional customer service experience. The one issues that myself and other guess had was that the bar has 4 open spots I was told my party of 3 could not self seat , in the dinning area there 6 tables that were not being utilized during the entire hour that we stood up front. I will never return to chilies as this is the 3rd time I have had the worst customer experience.
This is sad that in prominent African American and Latino community that this is how guest are treated, I frequent other Chilies facility Torrance Delamo area and yes the service is far better ,Over all the experience should be the same in every area very dissatisfied customer
I want you to know that I went to the chillis at northlake in charlotte nc. worst experience in all my 52 years. food which was my grand kids kids meals took over 40 minutes to come out. one of my grand kids is special needs and she was hungry horrible experience. she accidentally stuck the straw inside the cup which then chocolate milk came pouring out. the waitress left it in the floor for us to walk thru everytime they had to go the potty. then no refills on drinks for the kids entire time unless I asked. then ordered the kids desert. OH WHY DID I DO THAT. they brought the 2 older kids their malton cake and ice cream after 23 minutes and I asked about the 2 younger kids scoup of ice cream they said its coming now. ok 15 minutes later nothing. I stopped the manager and finally 2 scoops of ice cream came and he took that whole $2 off the bill. then I asked for a to go cup for my tea. well another 10 minutes after paying and nothing so we left. horrible
I was at Chilis last Friday Feb 22 and I had a gift card with 32. 00 on it and when the waiter took it to the back to pay my bill he said it only had 5.00 on it I used it last mo. and the balance was 32.00 what happened to my money? It was the chilis in Altoona Pa. I was there around 4:00
My cousin (in town for business) and I was at the Chili's in Pooler #1545 270 Pooler Parkway, Pooler, GA 31322. Our server name is Skylir Leach, I would never forget her name due to the fact that she was very unprofessional about the clarity of what we order from the menu. The food was fine and she checked on us periodically but the lack of respect she gave us when I received my bill and it had items that we didn't requested. First when ordering she said she understood everything what was asked of her but when at the end when confronted about the items on the bill she said she never said those thing and she understood everything again. I never had a problem paying any bill I have but she blew everything off like what you say don't matter(take it or leave it factor). I was disappointed, a little bit up upset but just want to leave at that time. I thought about talking to the manager afterward but I needed to cool off a little. I enjoy going to Chili's when I have the chance and as a retired service member and current government employee I know Chili's does not condone customer service like I witness.
We were at Chili's on Sunday 2/17/19 to celebrate my husbands birthday. The Chili's location is on 790 S. Colorado Blvd. in Denver Co. 80222. We are regular customers and have never had a problem with the food or service before. Our waiters name was Cameron. He was very poor compared to all the other servers we had in the past. He never checked up on us and he put a wrong chicken strip order in on my daughters dinner and when it got corrected I was charged on my credit card for 2 chicken strip dinners instead of just one dinner like it should have been. To make matters worse he was complaining to another server about only getting a $5.00 tip. He was a VERY poor server and didn't ever check our table to see if we needed anything. We are long term customers and he was the worse server we ever had and very rude. I would like to be reimbursed my $ 10.00 for the extra chicken strip dinner I was charged for nothing. I paid with me debit card and they took out 10.00 to much out of my card because of your waiter that is very unprofessional! Please contact me back and let me know how I can get my 10.00 back for your waiters mistake. Nancy Demeniuk 720-404-3293
We visited tonite in pittsfield,mass. My first time..My wife's fourth time. We ordered the 2 for25.00. For the 3rd time for my wife the entree came out before the apetizer. That is what she usually orders because it fits our budget. When talking to the manager it was sorry we're very busy. Well that's not acceptable 3 out of 4 times. You would think it could be fixed but I guess that's to hard to do. Needless to say we won't be visiting for a while. And that's disappointing because we were looking forward to a new restaurant to give us good service w/good food. We got good food but you've got a long way to go for good service.
Good afternoon. I would like to explain a situation I had at the Chili's Restaurant on February 9, 2019, located at 12571 Jefferson Avenue - Newport News, Virginia. My wife and I entered the restaurant and the hostess tells us that that it would be a 20-25 minute wait - no problem. She takes down my first name and my cell phone number and states that, they would call our name when a table is available. While sitting there I notice that there are 2-3 more African-American families waiting. While waiting a white couple comes in and puts their name on the list like we did - no problem. After waiting a couple of minutes I notice that the white couple was being seated and the African-American patrons were still waiting to be seated. I immediately went to the host and asked how this couple were seated before any of us. She asked me my name and then said that my name wasn't on the list which meant she was getting ready to call me. Ironically while standing there they called another couple who had come in after us. I asked to speak to the on duty manager. A young man (manager) came up to me and I explained to him what I observed and felt that it was wrong. He then tells me "well the left side is the seat yourself side". I became upset and asked where is that written and where was a sign saying that? He stated that there was no sign - I looked around and he was correct, there was no sign saying this!
I honestly felt discriminated against because of my race and also felt that this was extremely poor management for a restaurant. I was not told that the left side was a seat yourself side and would have gone on and seated myself. I am a professional in my job as I interact with people all day.
It was apparent that some type of cultural diversity trainig is needed in this restaurant. I refused to eat there and left the restaurant.
Jerry Hairston
I went to the Chilis Grill & Bar on 29563 Plymouth Rd, Livonia, MI today I ordered two bowls of soup and the California Flat bread, the flat bread is not cooked well and looks like raw bread not browned at all it has little bits of chicken on it that look like ground chicken it was suppose to be a chicken flatbread. I took a picture of it. I would have taken it back but today we had a Ice storm today and my daughter came over and took me to get something to eat. I eat these all the time so I know how they should look there are usually strips of chicken on them. I have never had one that looked like trash before. I am very disappointed, I used my gift card for this purchase, I have all the information from the purchase if you need it.
We went to Chilis to celebrate our 41th wedding anniversary with the family. We were told it would take approximately 30 to 35 minutes. We waited for an hour. We were given a booth for all of us. We had my grand-daughter with us and we asked for a high chair and were told they did not know whether we could use one because of the waiters walking back and forth. if you don't know something then why not ask upper management. They gave us a portable chair to put next to us which was uncomfortable and our movement limited. in addition we had already seen another child in a high chair and that did not present a problem. Even though the food was ok the service and seating was totally uncomfortable and not very good.
Every time we order carry out we get soggy onion petals. We liked the Panko onion rings better! Wish those would come back. Haven’t been back.
4 of us dined at San Dimas, CA site Sun evening 1/6/18, between 6-7 pm: All of us had issues->my soup arrived cold. My wife's dinner arrived w/o the cole slaw; chicken was dry. Buddy ordered hamburger w/o onions->it arrived with onions and burnt (he only ate part of it). Buddy's wife ordered salad that arrived w/o dressing. All orders eventually corrected except Buddy wasn't offered another burger, so he left remainder of burger; couldn't stomach eating another bite. We complained to non-attentive waitress who stated she advised the mgr of the problems. She said that the mgr couldn't do anything. The manager never even came to our table. Paid bill but didn't leave a tip (obviously). Will not eat at Chili's in the future & will advise friends & family not to do so either, as we will relate this negative experience to them.
when we were seated and gave our drink order to the waitress and specifically asked for unsweetened tea with lemon and diet coke.
she brought the tea without lemon, and said they were out of diet coke. we then had to ask for straws, napkins, and utensils. When we did get the untensils, they were dirty, and no napkins. we placed our order for ribs and was told they were also out. when I spoke to the manager, he did
not show any concern or care. nor did we receive any lemon. so we got up and left. how can a restaurant be out of drinks and ribs. what kind of food restaurant is this? this was Sunday, 1/6/19, at 11:30 a.m. very poor managing and poor waitressing.
We went to the Chili's restaurant in Metairie, La. Store #209 for lunch on January 2, 2019. My wife and I have always enjoyed the rich taste of the appetizers and food. Today I brought my two kids and wife to enjoy a fulfilling lunch. Unfortunately, the waitress told us they did not have the chips and salsa that we requested for an appetizer. We then placed our orders for lunch. My wife wanted the 3 for 10 dollar meal which consisted of chicken quesadilla's. The waitress said they are out of quesadilla's too. This was our second visit in one months time whereas the same restaurant was out of food supply and took 30 minutes to an hour to prepare our food. I've decided after the second time with these types of food issues we will go to another restaurant and no longer frequent Chili's due to poor management and unhappy servers. I would also like add that the family sitting at the table across from us experienced the same issue with another server. They decided to leave the restaurant due to the lack of food that was advertised on the menu. I sincerely hope this helps you to fix the problems with this store. Thank you, Jacques Boudreaux
Let me first start off by saying that I used to be a server a few years ago at this very location so I know what was expected of me as a chillihead i took my mom there for her bday and told the waitress that it was my moms bday she didn't offer my mom free desert or had any servers sing happy bday NOTHING she also took over 15 mins to bring us are drinks we finally got are appetizer after i kid you not 50 mins and finally she put in are order 45 mins later are food came out cold and at that point i asked to please speak with her manager and she brought him to the table and he didn't try and make anything right HE JUST KEPT MAKING EXCUSES AND TELLING US HOW WE WERE WRONG ON THE TIMES so after all this i had an online chillis coupon and the same manager wouldn't honor it he said it was a fake and that it hadn't come from the chillis web site i was so mad i couldn't see strait i know how i was expected to conduct myself as an employee and let me tell you that was the worst experience of my life as far as service goes and to top it all off they ruined my moms 65 birthday sincerely Michael
We were greeted immediately when we sat down we waited 10 minutes for our drinks when the food came out the food was horrible when we told her waitress about it she didn't go get the manager she didn't try to help us or Compass or get us another plate on top of it all we had a $10 coupon for a free appetizer and when the manager finally did come he did not honor the coupon he said that it was a bogus coupon that it wasn't a real Chili's coupon and now oh well sorry about your bad service pretty much I cannot believe this I used to work at Chili's I go there all the time and I've never experienced such bad service
As always we eat at Chilis when coming to Knoxville. My wife has partonized the Clinton Hwy., store since before her cancer 2012. Good food and drinks, as well as the best staff we have meet in a long time.
Friday, December 14, 2018, we made our trip to Knoxville, took care of our personal business and stopped to eat supper. We both had ribs and chicken.
Upon eating the ribs my husband also found a wet nap pack in his bite of food.
He removed it from his mouth and w/o causing a scene in a packed restaurant motioned for our waiter, whom we showed the chewed wet nap too. He got a manager. I meant to find out his name but didn't, there was no more concern from this guy (manager), after my husband explained what happened to him, my dog would have at least barked, he was as concerned as a limp dick. I guess, you might say, we got up and left. The manager explained that the wet nap slid under the ribs as it was placed on the plate.
After puking his guts out 4 times, before we got back home. Per him. My husband we will not go back. That goes for any Chili's at home or in traveling.
You lost a faithful customer in us.
Thanks for listening.
Susan and Jack
Wrong order
Terrible service
Terrible wings
Buffalo chicken salad was pathetic. This should not even be sold to customers!
I Was a rewards member asked for working zosk wanted the offer. Got excuses, ordered got food as ordered asked again more excuses no offer to help with rewards. Paid with cash NOT coming back to chilli s 97 ever had to step away from table to ask for refill of water! The same issue same service that ran me off six months ago if I want food i prefer to go were I'm wanted!!!!
Took family for birthday celebration 4 adults, one toddler. Took forever to be seated and waited on. Contemplated leaving waited so long. Table very sticky, menus stuck to it. Server neve asked anyone about drink refills during meal. Never removed any dishes from table. We were putting empty dirty dishes on other tables that were also filled with empty dirty dishes. Server set toddlers meal and all others immediately in front of toddler. Toddler burned finger on the hot pizza sauce. Charged full price for kids eat free meal! Worst experience I have ever had at a chili's restaurant country wide. I travel a lot and have eaten at many. Was so angry and disgusted I could not wait to leave. Happy Unbirthday to me!
On 10/12/18 I visited chilis at 4289 s Tamiami trl venice, fl. When I was going to pay for my meal I planned to use the balance of the gift card we used to purchase our meal a week earlier from the same chilis. When I got home I called the number on the back of the card and was told the card did have a balance.
My complaint at the Bellingham store on 10/13/18 was that the restaraunt was extremely cold. I addresses this with a waiter snd he told me that he was cold too. (With an attitude). I rhen expressed my concern ro our waitress and she told me tha they were having issues because a former manager licked all the thermostats. I did not need ro know aboutthese issues. I feel that corporate should check into this issue. It was very uncomfortable visiting with my 3 grandkids in Massachusetts.
Your gratuity recommendation is non sense. Are you guys for real. Taking advantage of people just to make an extra buck. I went a head and fixed your math for you.
I ordered by the ph 2 classic sirloin plates, but they gave me a different plates when i pick them up ,
we were eating at Chili's three weeks ago and I got a Buffalo chicken salad. Got maybe a third ate and pulled a long hair out of my mouth from a bite of salad. Told the waitress and she looked and said she see's it. she picks up my plate and takes it to the back and is gone for 5 or 10 min and comes back and says we are sorry. you don't get anything else they don't take anything off your bill but when you leave they tell you they are very sorry. I think its about time to go somewhere else. SEEMS LIKE THEY JUST WANT YOUR MONEY AND DON'T CARE ABOUT THE CUSTOMER.
It took the two meals a while to be served and the Quesadillas were so hard you could not chew them. We had two of the Quesadillas salads and two teas which totaled $35.77. To pay that I would have want to be able to chew my meal properly . I have eaten many times at chillis and never had a problem with my food. I was very dissappointed . We ate at the Chillis in Gulfport, Ms (CrossRoads Mall) 39503.
We were dining at the Chili's at Grapevine Mills Mall in Grapevine Texas on 07/10/18. The hostess sat us at a dirty table and when I asked to go to another table, I was told "they'll come clean it, hold on". Extremely unprofessional, especially since the establishment was only 1/2 full. The waitress was slow, forgot most of our order and never came back to our table once the food was dropped off. She was more concerned about waiting on the table of 7 than she was our table of 2. The restaurant itself was VERY dirty. There was food, napkins, trash, etc all over the floors and I was disgusted eating there. My chicken was overcooked and was very tough, as was my sons. The mashed potatoes were cold and we the manager(s) were MIA. I would have asked the manager to only charge us for the chips/salsa and drinks, but I waited as long as I could and they never came to our table. Needless to say, we will not be returning there.
We are faithful Chili's patrons and order out at least once or twice a week (not in Grapevine). I hope management reviews the above and makes efforts to address the situation at this location.
Our bill was $38.19 and I believe our receipt number is 20153.
Thank you,
DeeAnna
I want my $17.77 plus tax and $3.50 tip back for bad service, nasty not prepared right food and low quality and quantity of food.
One of the wise experiences ever on June 29, 2018.
The server knew the food wasn’t right but served it to me because I guess I wasn’t white enough. I was going to let them get away with it but I cannot. Rochester Michigan service and resturant is horrible and unclean.
I started to call the health department on that location but I couldn’t find the number for Rochester Michigan location.
I got really sick. I was a horrible mess. I deserve to be compensated. I see why I have not been there since the 1980s.
Steak tough and could not chew, shrimp and chicken not grilled and look like it came out of a microwave pouch. Very little food but too many onions and green pepper and condiments. Horrible meal. Looked nothing like the picture. I want all my money back please.
Send my money to Gwendolyn Flowers, 48733 Chelmsford Court, Chesterfield Michigan 48047 please.
Thank you kindly.
God bless.
P.S. I didn’t have my phone with me because I left it in the car because I was using the navigation system to find my way home from an establishment I visited in Rochester Michigan. I was I had it with me so I could send you pictures and place it on Facebook.
My family and I visited your location in Bartlesville, Ok last night 6/26/18 . My main complaint is my children ordered the Cajun pasta with shrimp, and when the food arrived 30 min. Later the shrimp was raw and cold. It had not been cooked at all, They had eaten a few bites and told me it tasted Funny, so I looked it over, after finally get our waitress to help us 15 min. later I ask to speak to the manager, She instantly noticed the shrimp was raw and even touched it and said it was cold. She was very nice and took care of us. But I do not plan on taking a chance of getting a food illness from your restaurant. So I'm sorry to say you have most likely lost a family of 5.
Today May 12,2018 me , my daughter and sister went to Chili's in Slidell La, for an early dinner around 3:30 -3:45pm. We were seated promptly. But after that things went down hill for us. The first waitress said she would be right back but ever turn then she sent a black waitress to take our order but she was still waiting the table around us that was white people. The new waitress took our drinks. appretizer and food orders. Its took 15 minute to drinks Then here come another waitress that was just coming on came to check on us she then went to see why i was taking sofor us to get our wings 45 minutes is way to long to be waiting on wings after she went back ww finally got wings then the soups and salads which took 15 minutes then after all that we finally our entress 25 minutes later we waited patiently for our an hour just to eat. And we asked for a manager but no one ever came to check on us..this is the second time i had a bad experience here. Slidell #986 70018
Let me first say that my husband and I frequent Chili’s quite often. Out of all places to eat we always find ourselves coming back to Chili’s fajitas and drinks. We always have a great experience and good atmosphere.
This past week I placed a to go order for curbside pickup at your Livonia, Michigan Chili’s Resteraunt. My son plays travel ball and the facility the team now uses is right down the road so I’m in the area 2 times a week. I decided to choose our old faithful. I was shocked that it was a 30 minute wait for pickup, but I wanted a good meal. I placed my order and paid online for pickup. I arrived just a few minutes before my designated time of 7:31pm. Once I arrived I texted HERE and waited. I waited for 15 minutes and then decided to go inside because no one came out. To my surprise there were probably 7 other people waiting inside as well that had the same problem. My perception was that many workers were there but no one greeted the pickup area for 10 minutes. During that time I could see take out containers sitting on the counter in the kitchen area. No one apologized or acknowledge the group of people waiting. I have never had this experience at a chili’s before.
In fact I waited another 10 minutes after the first ten to get my meal and it was ice cold.
I was so irritated, because at this point I was super hungry after working all day, running my family, etc.
I also overheard some of the wait staff off to the side making fun of others at the table, but never acknowledged those waiting. How disrespectful! I will never go here again. In fact I will think twice before I complete a take out order again. This location needs an intervention!
Chilis by florida mall on sandlake dr. Bartender bad service
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