Contact Red Lobster Corporate

On July 15,2019 we went to Red Lobster in Naples, FL The waiter was not very good. #1. He brought my salad before the biscuits and had to eat my salad without them. #2He brought the biscuits with our meal and I wasn't finished with my salad. I told him take my order back to keep warm till I was finished with my salad. He didn;t bring my friend the broccoli that she ordered either. #3 I ordered a beer for early bird $3.00 and was charged on my bill $5.99. He blamed someone else for the wrong charge. We were not very happy and very disappointed. He never apologized for our disappointment. We go to this restaurant every month with friends, but now not so sure. Can you respond to this disappointment?

Did not clear off table when we were done with our meal. Asked for more drinks and received them. Not given crackers, forks and wetnaps for our crab legs. Waiter didn't ask how things were. Waited a long time for the server in between. Didn't include discount as asked and shown. Very disappointed. Not sure if i will go back again. This was in Hicksville, NY.

We visited store number 0679 in Decatur, AL on 7/10/2019. Lots of servers standing around talking etc. It was early in the evening (5:00 p.m.). Our server did a pretty good job of trying to help my husband place his order. He wanted something out of the ordinary -- a baked potato side instead of a soup. We both ordered the 4 course special and he did not want the soup so to make him happy she brought him a baked potato as his side. Everyone at our table who ordered a baked potato got grayish colored which tasted like it had been yesterday's item. He sent it back because he couldn't eat it. So did the other people at our table. They got a free dessert because of of the poor quality. We already had desserts so she offered to bring him a bowl of soup. My main problem is that the QUALITY of the food was very very poor. My shrimp had no flavor at all. Even the cocktail sauce was no real help. My husband came home and ate cereal for dinner.

My family usually enjoys Red Lobster however this time we were very disappointed. The menu seemed extremely scaled down and we struggled to find what we wanted to eat, except for my daughter who always eats salmon. The meals were bland. The sides that come with the meals are either broccoli or some form of potato. All other sides were an up charge. So I asked if there was anyway to get the dragon broccoli as a side. The answer was no so I ordered it anyway. Well I didn’t need anymore broccoli so the only other choices were two forms of potato, unless I wanted to pay more. Not ideal.
That wasn’t the worst of it. I went into the ladies room and there was a homeless women at the sinks with all her bags sprawled across them. There was a line to use a sink that she was only partially covering. Then she walked out of the restroom in front of me turned left into the dining area and started to peer over tables to see if there was any food she could take off of the plates. I went to the hostess and asked if they knew there was a homeless person in the restroom and that she was strolling through the dining room searching for food. The response was yes she is allowed in here. Really? Not exactly an establishment I would choose to revisit. I am certainly not rushing back there anytime soon.

The food is way overpriced for the quality. I've had better food at Mcdonalds. The service there was good. Besides the fact that my waitress took it amongst herself to write in her own tip I wrote one thing and my bank statements said another. so Red Lobster steals from you also.

I drove 500 miles to take my family out for a celebration dinner, spent 200.00 plus a 30.00 tip....my salmon was awful brocolli was cold and raw. Extremely disappointed. Best part of the meal was the salad.The service was ok. Dont believe I will return.

Went to Red Lobster in Merritt Island, FL for mothers day dinner the server did not tell me my side choice would be a up charge and i got my bill was not happy but paid it not to make a fuss. Very unprofessional. I wrote a complaint never to get a response and again very unprofessional.

I just came from Red Lobster in Springhill Florida. The meal wasn't the same Quality or Quantity as it always has been. I use to love eating there but today was the last time I will ever eat there. I would not recommend anyone to dine there ever again. They charge you all of that money and give you a little bit of food. I spent $22.77 it wasn't worth it. My cousin spent $18. and they only gave her 6 or 7 shrimps, but she order that everytime and have always gotten more than 6 or 7 shrimps. Red Lobster isn't The Red Lobster that we were ammuned too. Good Bye Red Lobster you've loss us as Great Customers.

I do not have a complaint.. I just couldn't find the original email.. my moms birthday is in June and she passed away from cancer.. I don't have a whole lot of money to celebrate at her favorite restaurant which is red lobster because I have 4 young ones .. I was wondering if I could get a gift card or even coupons maybe merchandise to remember her day.. thank you so much for taking time to read this
Name: Cheyenne weaver
Address: 2212 Gilbert ave - Wichita falls TX 76301

We went to Red lobster for special occasion. We waited about 30 minutes to be seated.when we got sat the waiter took like 10 minutes to go to the table. We got at the table around 7 pm and received our food at 8.20 we waited more than an hour to get hour food. When I finally got my mash potatoes were cold. My husband and I wanted to get a second round on our drinks but the waiter never came back to our table. So my husband ordered his at the presto. I asked 2 employees to send the manager to our table but the manager never arrived. I’m very disappointed this was the first time inexperienced this in this kind of restaurants.

I frequently visit your Temecula branch and have no complaints today I went (and their were seats available )I asked to be seated near the window he did assist me with that I go there at least once a week
So I am at Olive Garden let’s hope my next stay is a better one
Thank you

On 2/2/19, I and friends and family visited for dinner. Starting when we first arrived It was a shock to me to see that you take family and friends first. When we arrived I was told first that these are friends and they are "regulars" we see them often. Also the service was horrible, our waitress was not so pleasant. Dinner took over an hour. The only reason we did not get up and leave is because my friend was a diabetic and had to eat. I cannot see coming back for dinner.

Dr. Jacqueline A Boleware
2250 Pershing Rd
Union, NJ 07083
908 397 1082

Last Saturday the 16th we were at the red lobster Kokomo In. We were seated by a very nice lady but we sat there for 20 minutes nobody came to even ask if we wanted something to drink. We were very disappointed, we just got up and walked out. There are to many restaurants to eat at for that to happen.

We were 4 of us my wife and mother and my 9 year old son and I o very badly wanted to come here so we did for his celebration it all first started with poor service we eceived had to ask 2 times for the bread then I did not receive my salad to start with my meal then my mom and I both got the land and sea and we asked for medium fillet not one but both of are;s were black and well done and tough for that price not good also my wife had the lobster tails that were so over cooked and fries were ice cold very disappointing evening for what I paid 172.00 not worth it and not sure I will be back

We arrived around 5 and were told that it would be a 15 minute wait for our party of 2. The place was nearly empty. There were more people waiting to be seated than actually eating. When we were called to be seated, we were led to a dirty table. The hostess quickly cleaned it off. After more than 25 minutes, I went and found a manager because we had not had a drink order taken or even a hello. The manager apologized but we really were disappointed. Our dinner came quickly but when it was time to pay, we were given the wrong ticket. Overall, our experience was sub par and we will not be returning anytime soon.

Me and my wife stopped at the one on pierson rd in flint mich after my wife's Dr appointment. Food was cold, mashed potatoes were brown color luke warm. Had to continue ask for bisquits. Service was awful. Why are managers not doing there job?

Because you stood with the communist left, the minority, and pulled ads from Tucker Carlson's show, will never visit your establishement again. Passing it on to my enormous family and friends to boycott you too.

i went into one of your stores in the Chicago area (Ridgeland Ave) on 12/27. While waiting for the order (via Dooedash) I was first ignored by the waitress working the bar. I then gave her my order that I was picking up for a customer named Jenai. She looked in the computer and said nothing. She then went into the back and came out with food for a done in customer. I asked where was the order and she responded by saying that she wasn't sure. There was a nicely dresses woman there and I assumed that she was the supervisor. I explained the situation and she proceeded to assist me. in looking for the order, it came to that I was about 8 min. early and that is why it wasn't ready. As the supervisor and I were speaking -- The waitress looks at me and says "Why are you looking at me "G"? Is there a problem?" I asked her "G"??? You sound really ghetto." She responded by saying she was ghetto. Her supervisor attempted to diffuse the situation by telling her to be quiet and asking her what was the problem. She also told her that she was going to write her up. The waitress responded by saying that she didn't care. Once the supervisor walked off the waitress said she didn't give a fuck and she would beat my ass. An argument followed.
Moments later a man came up in a green shirt; identifying himself as the manager of the location. The supervisor had reported the incident to him. He apologized and stated that it was totally unprofessional. He stated that the waitress' name was Ashley and that he was reporting the incident to his GM. I left my telephone number for him to contact me.
This is the most unprofessional encounter that I have ever had from Red Lobster in my over 20 years of patronizing the business. I'm not understanding how someone so rude and disorderly could work for a huge company as such.

Myself and a coworker both ordered the sailors platter with fried flounder. Neither of them was fried! Second, on my order the broccoli was old and rubbery, the shrimp scampi had an empty shrimp shell in it, and the shrimp were soggy and had no taste. The biscuits were good and the salad was fine. The co worker asked for loaded mashed potatoes and got regular potatoes with the sides separate. ?? The girl who took the order via phone was very friendly, but not accurate and the food was mediocre at best. I was very disappointed in this visit and the fact I paid $12.00 and a tip and had to drive across town to get this order and it be this tasteless, not accurate and sub-par quality broccoli and I don't have any idea why an empty shell would be in my scampi-yuck!! You need to check on this and I hope you can do something for me and my co-worker as a gesture of good customer service. The date was 12-13-18 in Meridian, MS ticket # 502630-Abbey F was order taker. My name was listed on the ticket as Reanea Gearman?? Thank you

I frequently visit your location on route 30 in Plainfield Illinois and was there yesterday it normally is good but this was the worst service I have ever experienced we waited 15 minutes for our drinks alone and an hour for our food just to have the order incorrect and the other half cold like it was sitting in the kitchen for awhile. When we stated our complaint to the waiter he basically shrugged his shoulders and said he would let the manager know . This never happen because a manager never came to the table . After being a your restaurant for nearly an hour and a half we left very disappointed.

I went to red lobster in Killeen Texas I live in copperas Cove Texas. I ordered by phone at 544pm. I was told 30 minutes I got there at 644pm food still wasn't ready. I spent 103.87 gave a tip. I asked about side for my create a three I was told it was with the flounder. When I got home it wasn't in there. I called and talked with manager, he tell me when I'm back over there to stop by and he will give me my mash potatoes. I want my money back now for mash potatoes and my tip. This is poor customer service. I live about 20 minutes away.

I visited the Red Lobster in Toledo Ohio on Monroe St.October 6, I was very upset with the service so I called to complain. The supervisor who answered the phone was very rude ,she stopped me in mid-sentence. She said her and the staff already talked and that the people in my party was sharing food. I explained to her that I was unaware of this and that I ordered the endless strimp but I did not get any other orders. Every time I placed a order the waitress never came back. The manager again cut me short by telling me that she would send me a gift card . Well it is now November 8th a month pass the incident date and I have not received a gift card . I am still very upset about the incident and so was everyone else in my party.

Tonight me my husband and daughter went to eat at your restaurant and had the most disrespectful waitress Michelle at your Whitehall branch. It was endless shrimp and when we try to order she was basically limiting us to what we can order my daughter didn’t eat because she was tired from cheerleading practice and wanted to go home so I ask Michelle if we can have any extra biscuits and guess what she told us you can have what you left back or you can purchase to take home and even worse she reach over our food and open the napkin to see how much we had left .last week the three of us was there for my birthday and we got biscuits that was the only reason I ask because my daughter love it and she didn’t eat anything

We went in and the guy said he would be with us we said okay. We waited for about 10 minutes and no one said anything to us the manager came by and didn’t say a word. We waited a heard her talking about they didn’t have enough people there. After a few minutes later we just walked out

shrimp endless took forever
they where also the worst shrimps ever
the kids menu 9who wrote that) mac and cheese would not give to my dog

We have no complaint about the service, but last night we went to the ft. wayne, in restaurant and both of us had very bad meals. we have always went to red lobster for special occasions, but no more. My lobster was literally tough, the crab legs were not good at all. the fire grilled shrimp was so tough you could hardly chew them, it was our anniversary and we can honestly say our meals were terrible, I have never made a complaint like this before, but with the cost of those meals and and then have them be bad, just had to say something. Thank You Peggy Tyler

Great service but the food leads a lot to be desired, butter should be served with lobster, these lobsters are nothing more than large shrimp size.The money spent on what was supposed to be a fullfilling meal , we could have went to a McDonalds and had a better meal.At least you know what your getting with no surprises.The "butter" tasted like watered down margerine.They were out of the lobster we ordered thet were trying to accomodate with something different with no success.This was very disapointing.This was our 3rd visit hoping it would be a better experience and for every visit it kept declining.Never to return again.Word if mouth travels like a disease.It takes a million ataboys to make a business and one bad experiance to ruin a business.
Corporate needs to step in.
White Marsh Baltimore Md.

we were 5 adults. We were celebrating our 42nd anniversary and my husbands retirement. We all ordered different food but it all tasted the same, which is to say, like batter. My food was so non-descript that I had to open everything to identify it. I had lobster bisque which tasted more like potato chowder with ketchup for colour, escargot, which were so tiny as to be not worth while, the mushroom caps were squishy and watery and the melted butter was more like margarine. There was no butter offered at the table and the biscuits were mostly salt. The server asked us AFTER if we wanted more..My husband's lobster was rubbery and the tail was cold. The entire meal was something I was ashamed of. Especially since we had family with us. And, since when is the debit machine pre-set to 3 tipping options? I have much more to say about the lousy food but I'll wait till you contact me. We won't be returning so free food won't impress us. A refund would. Not the servers fault. She was running off her feet all night.

My husband and I went to your location at 2801 N. Mayfair Rd., Milwaukee, WI 53222, phone number 414-771-6320, around June 15th, 2018 and we were waiting for about 30 minutes to be seated, which was fine; however, after we were seated, no one came to see about us. We were never introduced to our waitress or waiter. We weren't offered water or anything and we were seated for close to 40 minutes, which is well over an hour. I went to the call in station and asked to speak with a manager, and after waiting 15 minutes no manager ever surfaced, so my husband and I left frustrated. He said he never wanted to go back, but I talked him in to going back on Monday, July 2nd, 2018 because my sister, her husband and my niece were in town from Florida, so there were a total of 13 of us celebrating my husbands birthday, so I called a few hours ahead to ask if we can have reservations for a party of 13 for Carter at 7pm. They said they needed to speak with the manager for approval, then I was told the manager said they can accommodate us. When we arrived they stated that they were getting the table set, so after waiting 20 minutes for them to set the table after inquiring again, we were told it would be about 15 to 20 minutes longer and when I asked why they said they could accommodate us at 7pm, they said they can't guarantee a reservation unless it is called a day or more ahead of time and they did not want to seat us because they did not have anyone to serve us. I told them they should have said that on the phone, so everyone was confused and I was very disappointed because I convinced my husband to give Red Lobster another chance and this time was even more horrible than our previous experience. The staff seemed very unconcerned about the situation both times and did not offer us anything for our wait. We were not informed of anything they said until after the occurrence. Is there anything you can do to accommodate me and my family? We have been loyal customers for many years and I will like to continue to patronize your establishment, but we need to know that you care about your customers because your staff did not show it. Thank you in advance and I hope to hear from you soon.

I just want to express my feelings about my treatment of my case and bad experience i had at your restaurant around the corner from My house,that i frequent .Its bad enough i had bad food and wasted my money,But its another thing to be disrespected and BULLIED.red lobster is just gone take my money huh? Thats fine.At first,it wasnt even about the money but after the treatment and dialogue I had with guest relations ,that changed.I have plenty of well known bloggs to warn my 1000s of friends NOT to patronize your restaurant and I will be reporting the case and the facts to the Better Business bureau.This is NOT how you treat hard working patrons.The fact that YOU are really comfortable dismissing a customer complaint and hard earned money and time just shows my that your restaurant is just TAKING from my neighborhood and can care less about the people.Just like my food was bad,HUMANS CAN MAKE MISTAKES.HUMANS MAKE ERRORS.It may be YOUR fault you can't find a receipt.You guys aren't perfect...Still is a LAME,DISRESPECTFUL way to deal with people,ESPECIALLY WHEN U CATER TO THOUSANDS OF PEOPLE A WEEK,HUNDREDS OF PEOPLE A DAY,TAKING OUR MONEY,BUT don't take responsibility for your mistakes .And the fact that you guys can't find a receipt is NOT my fault and I shouldn't have to lose money on negligence of your behalf..

WAITRESS: Jennifer W
Date: 01/25/2018
Time: 14:59:00 (Bill settled $0 due)
Check #30173

Complaint: Racial Profiling, Defamation of Character, Harassment, False Police Complaint

I and a co-worker was on business trip in Houston, Texas and drove over to Arlington to enjoy lunch with my son. The three of us dined at the above mentioned Red Lobster location. After settling the bill for myself and my son he left to go back to work. Shortly after a man came to our table and identified himself as the manager. He went to state he wanted to let us know he attempted to stop the person that was with our table from leaving because “…he looked shady and it appeared he was trying to skip out on paying his bill.” He continued with “There was a small altercation and I called the police and sent them over to Sprint.” Flabbergasted at his remark, I responded to him “His bill was paid before he left. You need to call the police and let them know you made a mistake so they won’t go on his job.” He responded sharply “I am not going to do that”. Conversation between manager and myself became elevated as he did not appear to want to correct the situation. At this point I was truly upset and we began gathering our belongings to leave. As we were walking towards exit the manager walked behind increasingly instigating. With us already on our way out he told us to “Leave my establishment or I will call the police”. As we walked out he yelled out “Have a nice day and watch yourself”.
As we walked across the parking lot to check on the third party four (3) police cars were turning in the parking lot. Two headed towards Reb Lobster and I flagged down one (1) and the other went to the Sprint Store. In all 4 police had been dispatched on his fraudulent 911 call.
Afterwards I was made aware the altercation was your manager approaching my son as he was leaving and telling him he could not leave until his bill was paid. My son informed him his bill had been settled and he should check with his waitress. Manager continued to harass my son and told him if he left he would call the police. My son responded to him that he had to get back to work at the Sprint Store and showed him his name badge as he walked out. Instead of checking with the waitress he chose to without consideration call the police on an innocent man.
Here was a well-groomed young black man dressed in a Sprint employee uniform (casual shirt w/ sprint name/logo, Docker slacks and casual shoes). What was the “shady look” the manager had mentioned. The shade of his skin color? This entire situation could have been diffused had the manager made the proper communication with his waitress. The timing of his 911 call and settlement of the bill confirms that the bill was paid well before anyone from our party left. Your manager’s actions were irresponsible and he should be held accountable. I could not understand why he would be so negligent in making the false 911 call and intentionally let the police continue on a call that he knew was inaccurate. This could have jeopardized my son’s job, as well as grave mishap between police and “black male”. Your manager showed a total lack of respect for paying customers.

The last time my co-workers and I ordered carry-out from Red Lobster in Livonia MI they forgot to pack my $8 dessert, yet didn't forget to charge me for it. I called to report the discrepancy and was told I would receive a coupon to replace my dessert. When I got the coupon in the mail it was for a free dessert WITH THE PURCHASE OF 2 ENTREES! I wasn't interested in returning there again but today we are trying to place another order and the service sucks as usual. I bypass the "call center" because they always enter my orders wrong. So I called the restaurant directly to place our orders. My first call I was left on hold for 13 minutes. I called back, again stated that I wanted to place an order and had been left on hold for 13 minutes, was asked to please hold, and was left on hold for 5 more minutes. I called back, asked to speak to a manager. The person on the line rudely asked what my name was I replied I'm a customer and I'd like to speak to the manager. I was AGAIN placed on hold, until someone came on the line and told me the manager was busy and could I give them a number to CALL ME BACK!!!. At this point I basically pleaded with the lady that all we wanted to do is place an order and that I understand, as a former Red Lobster employee some 18 years ago, how busy they are but that we too are customers and deserve service also. Finally I was able to place our order. I'm at work just like they are. I wouldn't make my patient wait damn near a half hour to get their medication, so why do I have to wait that long to place an order??? And no, I order my food with modifications, so I could not order online. It's bad enough the prices are higher and the portions are smaller, the least you guys could do is provide good customer service.

I visited the location in Cartersville, GA this weekend and I am VERY dissatisfied with the service I received. I had to send my food back due to it being cold after waiting over 45 min to receive it. The waitress rarely visited the table and when she did waa not friendly at all. I have always loved and gone to your establishment on many occasions and spent lots of money there. My husband on this night had a tab of $63 and it was not worth it. They even brought me someone else's drink! I am very upset about the service I received at a place i really love going to.

Went to Red Lobster on the 23rd of October in Sandusky, Ohio and ordered steamed oysters. I had a bad one and so did my friend We had to spit it out of our mouth. We also had pieces of shell in them also because they weren't prepared right. I like to eat at Red Lobster, but the one in Sandusky never seems to have it right. I like the one in Perrysburg, Ohio. Never had any thing wrong there.

I went for lunch at the Red Lobster restaurant at 12:50 pm on Mercury Blvd. in Hampton, VA. I waited at the front desk for ten minutes for someone to come and seat me and my lunch companion. No one came, no one offered assistance. I asked two waiters for assistance and they said someone was coming. No one came. I have been a customer of Red Lobster for over 40 years. To say I was disappointed would be an understatement. I have never experienced that kind of service in any restaurant I have been to. All it would have taken is for someone to acknowledge we were there and give us an idea of when someone would be available to assist us. You lost our business that day for lunch and I will have to seriously consider if I will return to your restaurant. Customer service is a big deal to me.

Thank you for listening. I hope you resolve this so no other customers will experience my frustration. I ended up at a fast food restaurant so I could grab lunch and get back to work.

Hostess and Waitress were nice. I have been eating here for over 20 years inside and take out several time a year, but this was my worst experience. I order take out two (2) center cut new York strip dinner to cook well done and one white garlic mussels. The steaks were raw and the mussels were cold. I wait 30 - 40 minutes for the meals and left a large tip total $60.00. We live 15- 20 minutes await and attempt to call the manager but it was Friday night 4/29/16 around 8pm that we was place on hold for over 30 minutes. We put the meal in the trash and this is why I am writing because of being disappoint.

My wife and I took our niece to Honeygo Blvd, Red Lobster for her birthday dinner. After having our table I came back to the front desk and requested the young girl over there for a surprise birthday song for my niece after the dinner. I went to men's room and on my way back I reminded her again and said a big thanks to her for accepting my request for birthday song. Unfortunately it DID NOT happen in our case. I was so disappointed and embarrassed that I cannot express. Even my wife told the server also that today is her niece birthday, she just said happy birthday. Our niece does not live here and she is on a trip to US. We wanted to surprise her with typical Lobster Birthday singing. We are very disappointed and sad. Very embarrassing moment for us.

Usually go in every wednesday, mostly have 2 lobster crableg shrimp platters, plus a 2 tall drafts each, on this wednesday we were told by the server the draft lines were not working, asked to talk to a manager, thought they would consider a discount on bottled beer, was told by the server not gonna happen, so $70.00 walked out the door, i might be wrong, but i'm the customer.

My sister and I ate at Red Lobster in Paducah, KY recently. We both ordered shrimp and pasta, which was dry and terrible. I got the impression they had just heated up something left over from lunch. (We were there around 3-4:00pm.) My sister's salad consisted of about 3 leaves of lettuce. The cheddar bay biscuits had no cheese in them whatsoever. The best part of the meal was actually our waitress, who was very nice and attentive. I actually felt bad for her, knowing some people probably based their tips on the lousy food.