Contact Tim Hortons Corporate

I filed a formal complaint about a store in Thunder Bay Ontario on Canada Day about service I got from 2 counter persons were very discurtiuos to my friend and I. I have been coming to 615 Sibley Drive for 5 years..... since 2,014 and the counter person said they didn't want me and my friend staying all night and told my friend that we never bought anything in the store.... the fact is I did.... I bought 2 Boston Crème donuts,2 coffees and 2 diet cokes and those counterpersons call that nothing.... what happen to that old saying that "the customer is always right". As I said before I want the grayed haired lady that comes in at 6 am on the weekdays I want her fired and Karen who works on the night shift I want her fired as well.... you don't treat paying customers the way my friend and I were treated that night Thank You Keith

I have a tim Horton reward card, and I noticed on several occasions that I purchased more than several cups without getting my reward, so I started counting to see if I am mistaken. On Tuesday July 9th, I purchased my morning cup from tim Horton on stone church and upper gage Hamilton at aroung 7:40 am, after I payed my $2.00 the customer service told me your next cup is free, on the next morning Wednesday July 10th I bought my morning coffee from tims on west st crossing plaza in Brantford Ontario, and I was charged for the coffee $2.00.
the following morning I went to the same location on upper gage and stone church to purchase my morning coffee, and I was charged again, when I asked the customer service and explained to her what happened, she said you are at 2. something so your free coffee should of been two cups before that which that brings me to the morning of july 9th when I was told your next cup is for free.
and it is not about the free cup, I have been buying tim Horton coffee for the past 30 years without expecting a free cup, but the idea of feeling like I've been fooled by one of the customer service for that $2.00 kind of making me mad.

Thank you for taking the time to read my complaint.

Constantly having wrong order ask for large coffee 3 cream 3 sweetener ends up being 3milk 2sweetener or 3cream 3 sugar almost like it's a game for these now over payed under qualified servers and as for this scam of a rewards card buy 7 8th is free lol not at the downtown napanee location I noticed something so the next 3 weeks I paid close attention and week 1 was 11 coffees before a free one week 2 was 9 week 3 10 purchases before so called hitting 7out of 7 and now this 3 out of 5 days have been oh sorry we cant accept that card its messing our machine up,so that's it Tim hortons is on my way to work but I will go out of my way to stop at McDonalds and see if it's true what people are saying that their coffee muffins and bagels and service is far superior .

Lobby is supposed to be open at 5am. Came by for some food at 9:45am and the lobby was completely locked up. No sign to notify customers, nothing. I find this unacceptable as I don’t currently have a vehicle so I can’t even go through the drive-thru.

I placed an order tonight and when we came home a piece of a plastic glove was stuck to our bagel. It fell Off the bagel when my daughter had already taken a bite. We are very upset as she could have eaten it if she had consumed it in the dark car. I tried to call the location ( Millersport highway getzville ,NY) and it continued to ring until a busy signal came on. I was very upset Please contact me at randipollina@gmail.com or 716-908-5082 .

I went on tim Hortons on dundas and 403 and i do my order and When i get to work is all diferentes order I asked for french vanilla then I get a coffee and is happened a lot . Yesterday i went to get two bacon sandwiches a bacon and a got two little pieces a bacon and rest was salad and tomato look like the prices going up all time and they cutting on stuff you think this is right????

This isn't a complaint. I am from Ohio. I always stop at Tim Hortons and get me a French Capocino. I love it. The state is to die for! So right now I'm in Kitty Hawk NC. There is no Tim Hortons hete that I know of. So I stopped at Dunken Donuts and get me a French Capocino. It is the nastiest french cap I have ever tasted! Q complete waste of money. I couldn't drink it!. I love you Tim Hortons! I miss you! Thank you Tim Hortons!

Tim Hortons on Dixie Highway in Waterford MI - I have complained once before on the rudeness and unprofessional behavior of the weekday staff at this location- to this day they still do not greet you- not even a HELLO...

2 out of 3 days THIS week I have gone to Timmy's on the way to work. The line is to long in drive thru, so I go park and assume I can run in the store- it is 7:30 AM after all, and it is clearly posted it opens at 6 AM. Customers were sitting in cars, standing at the door...locked. Again. Today an employee walked up and waved us away.

Seriously? This location has always been touch and go- we always HOPE the ice cap machine is working or isn't "being cleaned" at the morning rush...half the bakery is never fresh or even filled.

The trash all over outside is always terrible.

Coming from 20 + years in management...I felt as these employees "represent" you and you are losing money by the front locked 65% of the time at 7 or 7:30 AM....you might do something. I should add, it doesn't happen on the weekends...it is always Monday morning through Friday mornings... perhaps you need new management or new employees altogether. This location could be an even bigger gold mine with the right people

You lost a loyal customer today...I shouldn't have to stress in getting coffee

I am a senior citizen with a heart issue. I go to Tim Hortons several times a week. However on 2 different occasions when I have asked for my decaf I have received regular coffee. I have a heart arithmetic issue and I am not allowed caffeine.. the first time it happened I was very ill. I went to speak to the manager and explained it is critical
For some people to avoid caffeine and they should be more diligent.. it happened again yesterday and I was again very ill. I don’t want to have to for go going to Tim Hortons but can not afford health expense.

Store #4685 is an embarrassment to your company name and image. It has been since it opened and continues. When you can’t redeem a gift certificate with the company name on it, no matter if it is a franchise store or not, is not professional as one assumes that the name on the sign represents an image no matter the affiliation. The cleanliness of the exterior is terrible. Garbage cans running over, dirty lot. Someone needs to take action or take down the sign. Health department would have had a field day yesterday 6-7-19 at 3:00 p.m.. Called customer complaint number for what good it will do.

I go to Tim Horton twice a week the people are really nice. This morning I went and ordered a cheese biscuit not toasted with cheese and bacon she put bacon but no cheese I said I pay for cheese she said no. There was a line up in the store and she wanted to me to stand back in line up to pay .She was really rude and would not answer me when I talked to her. I go to this location every week but never again ,Your employees need to respect customer. I want this matter taken care of or a thank you gift card.
Location 9275 Bayview Ave Richmond hill on

June 4, 2019
I was at the Tim Horton’s located in Windsor Ontario at Walker Rd and Hyw42 (Division Rd) this morning at 7am. I ordered the same thing that I do every morning, a sausage belt on a croissant and a large coffee.
When the woman typed in my order, it was incorrect and when I told her it wasn’t right, she told me I was wrong. As I began to explain to her that I get the same thing every morning and that’s how I know it’s not right, she interrupted me and very rudely told me to relax.
She had realized her mistake and fixed it. She struck a nerve when she responded to me like that and I got upset with her and then she wouldn’t serve me. When I asked to speak with her manager, she told me she was the manager and walked away. I then asked for her name and she wouldn’t give it to me. She walked into the back room. At this point, I was very upset and I demanded that someone tell me what her name was, not one of the at least 10 employees that stood there would tell me. It was quite apparent that they were all friends.She then came back out from the back room and said her name was Marie.
I stepped up to a different register and tried to place my order and the girl looked over to another to see if she should take it and she told her no. They would not serve me.
This was not the first time that this same woman over charged me for the same order and was rude to me for correcting her. That being said, she must know the proper cost of the item. Malicious?
I’m a very loyal patron and attend that location often but I very much don’t like being treated in that manner particularly before I have my coffee in the morning.
Please feel free to contact me at
519 999 5498

The store on 23 mile rd, new Baltimore mi has not answered their phone over the past entire year when I try to call & place an order for pickup. So, I usually then drive up, place my order & wait for 10-15 minutes to get 1/2 or dozen bagels. I tried to call this evening & again no one answered. The manager (Alyssa). said I must have called the wrong #, so I asked what it is & she told me the same # I always try to call. Then she said, oh I was busy & didn’t hear it. So I asked to place an order & she said NO. We are closing in a half hour & I have lots to do. Really!!! I’m a paying customer too & willing to wait & it would have still been ready at least 15-20 minutes before closing time. Then she told me to NEVER come back to this store!!

I plan to take my business elsewhere since the drive thru is never open anymore. False advertising since the drive thru isn't open 24 hours. Please look into since you're gonna end up losing more customers.

WHY IS CANE SUGAR BEING USED FOR ICED COFFEES? It tastes horrible. My job doesnt even want to buy from Tim Hortons anymore. The coffee tastes so bitter and disgusting unless I ask them to use the old sugar system. As someone who buys a coffee from you multiple times a day, I am dissatisfied and disappointed. Maybe I should switch to Starbucks. They use real sugar.

Meadow drive N.T 14120 NY
Card reader down since last week. And ur stupid sign folded around the entrance sign.
Also cut ur grass and pull the 2 ‘ weeds out of landscaping.
It appears that u are closing this location and maybe u should

The gm harasses and bullies us! We need help, but nobody will listen!

We always had breakfast at Garden city mall in Winnipeg Manitoba ( Tim's Horton)
Everyday we r mall walker after we walk we order breakfast with coffee.
Our complain is there is no napkin accessible we have to ask ! 1 time we spill coffee our table
We got nothing to wipes it. Also we noticed Beggals bread day old or more it's kind hard n dry
Sincerely
Everyday customer
Alex

Yesterday Morning, I purchase a large Rasberry Lemonade (frozen) for my son; when the young lady pass the drink it was sticky on the outside; shortly after we left the premises, I realize the container was broken and leaking profusedly; I stopped and got some wet ones because it was leaking over my son's trousers and in my vehicle, staining his trousers and the carpet of my vehicle. I contacted the store and spoke to the acting manager. She indicated that they can give me a new one but nothing else and apologize. I requested to at least pay some or all cost of cleaning for the damage caused. This person indicated that they do not do that and said she will call me back in an hour and took my number but never did. I am very upset as the cost of the trousers was expensive and the dry cleaning may not remove the stain or and cleaning may not remove the stain on the carpet in my vehicle. Should you wish to contact me by phone, this is my number (613) 532-3669. I am a regular customer of Tim Hortons and it's my view that your organization should be accountable for any damages resulting from faulty equipments.
Thank you
DeVoe Dyette

You have a new promotion where you swipe the card and after 6 swipes, I believe, you get something for free. Well I buy Tim Horton's oatmeal and extra large coffee and every day and still have received nothing. I just asked the employee at Plymouth Road and Main Street in Plymouth Michigan and she says I have 6 more trips to go. Is this a scam?? Thanks, Robert Cuccaro

I have been trying for hours trying to get through about these rewards cards have 2 one under dawejd@yahoo.ca it is 5KNJ-1R8E-OQMG all purchases are gone and the other is under dawejdn.kd@gmail.com it is ZGL4-DPYV-224G and had a lot of purchases on that card and they are gone. So no rewards not very pleased with these apps. Maybe better stick with McDonald's. Where did our purchases go and why is app so bad for freezing up? Please get back to me Krista Dawe

On Thursday, April 18, 2019 at approx. 12:42 pm I visited the Tim Horton's restaurant located at Coolidge Hwy and W. Nine Mile Road in Oak park, Michigan.

There were some sort of construction or cleaning going on in the front of the building so I went around to the 'drive-thru.' I was the only customer in line then. I did not notice the order box -assuming because of the activities in the front, it might have been in disuse.

I drove up to the window- dedicated to accept payment and delivery of food - and informed the lady at the window that I had not noticed the regular order box - and she said she understood, and asked my order, and while I was telling her what I needed, another lady leaned over and said to her, "You cannot take orders here," then said to me,"You will have to drive back around to the order box and make your order..." I told her I did not notice the order box, and that I did not believe it was really necessary to have to retract my steps. She said it did not matter, I am to make my order thru the order box. I told her that "I will not be doing that, and as a matter of fact, I will not be coming back to Tim Horton's..."

There is a McDonald's, a Burger King and a Wendy's in the general area that I will now take my business. I must assume that being inconsiderate to customers is Tim Horton's business culture, so therefore my money spent with entities that are more accommodating will justify my decision to drive a few more miles to better serve my business community. The $4 I would have spent might not make a difference to a $4 billion company, but at least, I will know that I am rewarding businesses that respects customer's time.

The people there are stealing money from people not ringing up the orders the place run like crap. The owner operator doesn’t take care of the place at all. The one lambervile Michigan is the one I am talking about. Not washing there hands and making the bagels. It takes 15 at speaker to answer people orders.Plus this guy that owns these restaurants here has three hepatitis breakouts!!

This is about the way staff is treated at Tim Hortons in Windsor N.S The Manangment treat the staff horrible making them feel stupid ,managers talking and laughing behing peoples back .Making them feel low about themselves ,They even make the prep food workers go through food that is no good and pick the best out ex(Lettuce that is black on the inside of the bags are to opened and then the so called green pieces taken out to be servrd to customers )Cheeses that were prepared 2-3 days put out and used ,Bacon smells bad but told to use it nothing is thrown out rarely

Tim hortons needs to bring back the green peppers an onions in the farmers breakfast wrap or change the name of to something else. People want the green peppers an onions

Less than one star 1565 - 4401- 4114- 7080- 90115 April 4, 2019 @ 11:14 am , black female employee made it so clear she did not want me there as a customer by her attitude for some personal reason she was angry at white older men. No Hello or how can I help you and no thank you.
I never said anything wrong or in a negative way to cause her action .

Frist Tim Hortons should improve its phone responds. It is stupid to keep people on line forever. I went to your store on114-87 Street Shopping Mall Edmonton Alberta.I ordered 2 double doubles and was given a Tims Reward Card #YK6V-P1RM-1WING. I was told that I could not use it as it had to be scanned before the order was taken or wait 30 mins, Which I find stupid. Explain why Tim Horton made this 30min rule. It does not make sense to me. That was on the 29th of March. So I did not use the card until I went to the store at The Bonnie Doon Shopping Centre 82nd Ave and 83rd Street. Remember my Tims Reward Card was a new one which I got on the 29th and was never used once. So on April 3rd at 3pm I was surprised when I was told that it was scanned 10 minutes earlier. I said it was not me as I just arrived at the mall and never used the card. I was rudely to that there was this 30 min rule and nothing anyone could do and just accept it. I was so upset I left without buying anything. If this 3ominute rule was removed and every time some one brought a coffee it applied this would not happen or the store had away to fix this problem Can you explain why the 30 minute rule and fix my card as it is a new one. I dont want the same problem

Thank in advance
Contact me David Webb at dawebb295@outlook.com

I bought a cup of coffee a medium cup in Belleville Michigan at your store on rawsonville Road when I roll back up for the game it had nothing under it it didn't say please play again or anything else I bought it March 29th 2019 I took it back March 30th 2019 and showed it to the supervisor and swear she could see there was nothing under there so I asked her could I get another cup I didn't want a cup of coffee I just wanted another cup with a role to play the game and she said she couldn't do anything about it so I feel that I was cheated out of being able to play the game I normally buy a small cup of coffee and I only bought a medium cup because of the game. I'm enclosing a picture of a cup with nothing under the roll so you can see thank you.

On Tuesday morning , took my coupon up to restaurant # 4913 at 37755 five mile in Livonia Michigan, for a breakfast sandwich ( coupon called for a sausage breakfast sandwich for 1.99 . When ordering at the drive through I told the clerk what I was ordering and told her I had a coupon for 1.99 and a small regular coffee. She said my total was $ 5.13. which seemed high. when I got to the window the girl was pushing the coffee out the window so I took it, and she shut the window, when she came back I ask her did she want the coupon ,she had my sandwich , she said she already rang it up there was nothing she could do.I told her I was very clear about what I had ordered. They seem to be in such a hurry to get people through the line the customer service is none existed.I went home and called the store(#4913) and ask to speak with the store manger, a young woman id herself as tacshe .I explained the situation and she was very put out with me. If TIM HORTONS doesn't want seniors coming in or through then STOP sending coupons to our homes.The way I figure it TIM HORTONS over charged me $ 1.29 and tax, this is not a lot of money but to a retired person every cent matters.

On March 3, 2019 I visited your Rochester Hills location ( early morning ) after work. I felt very uneasy because the gentleman at the drive thru window was staring at me in a very weird way. I paid with my debit card and I left. That following evening I received a Facebook friend request from that same gentleman that works at that location that made me uneasy from staring that morning. Needless to say I was very uneasy at this point because I DO NOT know this man and the only way he could’ve known my name to find me on Facebook was by reading and memorizing my debit information when he collected payment. This is NOT okay and I’ve struggled since then about coming forth with this information because if he went so far as to find me on Facebook what other lengths will he go? I have no idea what he wants, or what his intentions were/are but I do know it’s been very upsetting to me and I’ve been so scared not knowing if this guy is lurking around some place. I looked online at mugshots.com and entered the Facebook name the request was sent under and found that this guy is a criminal/former criminal and this is even more upsetting. I’m attaching photos of the friend request, the screenshot from debit app from my visit ( my receipt was misplaced), and the photo from mugshot.com that also includes a real name for the guy. At this point I’m hoping something gets done but I’m also afraid he’s going to come after me or something for telling this. I had to use three separate emails for this complaint my two and my husbands. Jamikadaffin8@yahoo.com is my primary and mikaboo31@gmail.com is secondary. My husbands was Daffin.michael@tahoo.com. Just to clarify the multiple submissions.

On March 3, 2019 I visited your Rochester Hills location ( early morning ) after work. I felt very uneasy because the gentleman at the drive thru window was staring at me in a very weird way. I paid with my debit card and I left. That following evening I received a Facebook friend request from that same gentleman that works at that location that made me uneasy from staring that morning. Needless to say I was very uneasy at this point because I DO NOT know this man and the only way he could’ve known my name to find me on Facebook was by reading and memorizing my debit information when he collected payment. This is NOT okay and I’ve struggled since then about coming forth with this information because if he went so far as to find me on Facebook what other lengths will he go? I have no idea what he wants, or what his intentions were/are but I do know it’s been very upsetting to me and I’ve been so scared not knowing if this guy is lurking around some place. I looked online at mugshots.com and entered the Facebook name the request was sent under and found that this guy is a criminal/former criminal and this is even more upsetting. I’m attaching photos of the friend request, the screenshot from debit app from my visit ( my receipt was misplaced), and the photo from mugshot.com that also includes a real name for the guy. At this point I’m hoping something gets done but I’m also afraid he’s going to come after me or something for telling this.

Breakfast croissant sandwich bottom side was burnt black!! Can not believe employee had the nerve to hand me a sandwich that was burnt. I was heading to work & had no time to go back. Called & spoke to manager.... Not worth my time. Will never go to Imlay City Tim Hortons again. Terrible customer satisfaction.

I dislike it when I get coffee grounds in the bottom of my coffee . I normally go through the drive through so there is a lid on my coffee and therefore I don't see in my cup and usually take the last of the coffee in a mouth full . its not nice when it is full of coffee grounds. Cant tims make a sealed pack with the grounds in so this dose not happen.
Thank you Joe

Today Thursday 3/14/2019 I took my mom in to treat her to lunch at Tim Hortons in Coshocton Ohio. The guy that was cooking and completing the orders had put Tim Bits in a bag and placed it on the counter by the drive thru window. The bag fell onto the floor and 2 Tim bits fell out. The guy picked up the bag along with the 2 tim bits that rolled out. He put them back into the bag and placed it on the counter again. I tried to get the lady that was working the drive thru attention but she had already gave that order to the customer in the drive thru. This happened today at around 1:30. I couldn't read his name badge but he has glasses with a tattoo on the side of his neck and tattoos around his wrist. This was from the Coshocton Ohio restaurant.

I purchase hot chocolate 5or 6 times per week and it usually is excellent. Today however it was very watery tasting so I told staff that this was really bad. With a bit of attitude ( like I was a real inconvenience) she poured me a second d cup from the same machine without checking it herself. Needless to say the second cup looked and tasted exactlyine the first. I tasted it anyway and threw it out and left! I realize that this is not a major complaint but I paid for something that was not up to your standards or even close.

I’m sooo frustrated.
1. I used info on TH site to try & merge my TH cards- info gave this info :
In order to merge the balance of two TimCards®, you need to register or login to the TimCard®site, and then register each card that you want to merge. From the account summary screen, in the Manage Account Information section at the top, you will find a Multiple Card Balance Merge link, which will allow you to choose the card that you want to remove funds from and the card that you want to add funds to. Once the merge is complete, you'll be prompted to unregister the zero balance card or keep it in your profile if you'd like to still use it for yourself, a family member, or a friend.
There’s no no multiple card balance merge link ??
Then I’ve been logging into my Tim Card acct all the time. Today it says wrong UN or PW
Then I put my email in to have link sent to reset PW. Says I have more than 1 acct with that email- I only have 1

HARASSMENT BY RACIST MANAGERS

manager approach me and my wife while we having our lunch , ask us if we put something in our pocket
in public , before checking the camera
they did that to other customers without checking the camera
lowest price donut low life staff , owner

70 lb manager size of a little girl abuse his authorities and backed up with owner / head office all unperofessional staff

this is happened in 6641 kingsway / burnaby bc

we called 10 times to head office no one cares

we put bad review in chinese site / 1 million hit

most low life people u can imagine with low income loosers.

My husband used to go to Tim Hortons in Xenia, Ohio everyday and get two coffees and 3 croissant sandwiches. Tim Hortons is my absolute favorite coffee. We still try to get breakfast there but most of the time they are out of croissants. Today, 1/30/3019 is National Croissant Day so we thought surely Tim Hortons would have croissants today. My husband went there at 6:30 am and he was told they were out of croissants. Sad! The door has been broke since October and the staff is very rude. Very disappointing.

I had meetings all day and had to grab a to go lunch. The chicken fingers looked good on the menu board and I love chicken so I ordered them. Cost was $5.69 plus tax for a 3 pack. A little pricey but they looked good and a decent size. When I returned to the office and sat down to enjoy my lunch I was extremely disappointed. The fingers looked nothing like the picture on the menu and were the size of my pinky finger. Taste was average but wasn't whole pieces of chicken..it was processed. I will never order this again. Huge rip off!!!

Poor service in general at the Akron NY location. Went into the store. No other customers were in there. My husband and stood there 10 minutes without anyone coming to take our order. We left. We have had unercooked/uncooked breakfast food. The latte machine is down or being cleaned ALOT.
Also very unprofessional manager in the AM telling at workers in front of alot of customers. Very happy to have a location in Akron, but very unhappy with the service issues there.

When i purchase a large coffee and pay cash for it, I have to pay $2.00 for it due to the fact that pennies do not exist anymore. I can understand that. However, when I use my timmies card that I received as a gift this Christmas I have been charged the same amount for a coffee instead of the actual price of $1.98.
I realize that this is a minor complaint but I feel that it's the principle now. If I use my debit card I am charged the lower amount, so why is Timmies cards not treated as a debit card?
After all, it is a prepaid card not unlike a debit card.
In one location i was charged the lower amount on my card but at others I am charged the larger amount.
Not to be insulting, but really Timmies, cant you be the same across the locations and have ALL outlets do the same things the same way?

on the morning of Dec 22 I was on my way to my sons hockey game. the establishment was out of egg for the BELT I ordered. they asked if they could add extra meat to it so I agreed and said they can add sausage. when I opened it at hockey it did not have it. I called back and spoke to the young lady who took my order and she kindly said she'd put a free one in the book for me. I said thanks and never thought any more of it.
today I went in to get in. the manager came over and said it wasn't in the book and she's the only one who takes those calls. I said well I can tell you it was this place as it was the girl who served me and she took my call. I was flustered and said it was the 27 then corrected myself a minute late when I looked at my calendar to see when my son had hockey. she then started getting upset saying you don't even know the dates it was and she wasn't going to honor it. and walked away rudely. I ended up having to raise my voice and demand she tells me who was working on that date. then she yelled out just make him is request very ignorantly. there were customers at tables just shaking their heads.
the girl that came over after and took the rest of my order with was friendly and I politely apologized to her for the troubles.
I think you need to reprimand the manager of the establishment. and have a serious talk about her customer service.
the date and time this occurred at is aprx. 9:20 AM on January 1, 2019. the establishment was located at 10736 76th Ave south 40 shopping, Grande Prairie, AB, T8W0G9
Thank you for your time,
Tyler Boyd

ON DECEMBER 26, Boxing Day, I drove from North York to Ajax for the annual Boxing day sales at the Salvation Army store. I arrived early so I decided to stop at Tim Horton's at the corner of Harwood and Baily roads. I entered and first went to the washroom. When I tried cleaning my hands, the soap dispenser was broken. So, I left the washroom and told one of the employees behind the counter that the dispenser was busted. He was a young black man with glasses. He didn't respond. Then I tried the two liquid hand gel machines on the walls and both were empty. I then notified the same black man they were empty and asked if he had any hand gel that I could use to clean my hands. He just looked at me. Another young employee. a short white girl with blonde hair just looked at me with a smirk on her face. The black man said they have their own soap they use and said to the girl, "What do you think, should we give him some of ours?" Another employee, a woman with a headphone attached to her head just stared at and would not even acknowledge me. Finally I received a cup filled with a bit of hand soap, lathered. I entered the store 7;50 A.M.
I sat in the store from that time to about 8:30A.M. drinking my coffee and eating my croissant. Not once did any staff attempt to refill the machines or check the washroom. There were only four customers. It was not busy. There were seven employees behind the counter. I counted ten men entering the washroom during my stay. I told other customers what had happened and they were in agreement that hygienic practises were not carried out. During my whole time I was pleasant and nice to the employees with not even an apology or good morning. I have worked in the food service industry for twenty years and I am a retired veteran from the Canadian Armed Forces.
I figured the one employee doing all the yelling and calling out to her staff was the manager. Who trained this woman to yell and talk like that?
I want these three particular employees written up and put on their file that their representation as Tim Horton's staff was unacceptable. Why should I, a customer, had to beg for hand soap? I want a written apology and signed from all seven employees for lack of customer service. UNACCAPTABLE TREATMENT OF CUSTOMERS. My number is 416-443-1486. I do not know if this letter will get anywhere.
I will be contacting the city of Ajax to let whatever dept, deals with public hygiene providing by coffee shops.

Phillip M. D'Cruze

I go to the Tim Hortons located at Lawrence & and Warden at least four times a week and at least TWICE a week my orders are wrong. Order coffee and get tea..........order milk in my tea and get cream............order one sugar and one cream in coffee and get double, double. I could go on and on........... The thing that is most upsetting is that I remind them of my orders when collecting my stuff and assured that my order is right.........when I get home it is wrong. I don't have the time to take it back. I live a couple blocks from the location so it is very convenience for me to go there but I'm not getting GOOD & FAIR service.
My two neighbors have experienced the same thing and for the past few months there are driving to the next closest location ( which is far away) at Birchmount & Ellesmere. They told me it is a waste of time complaining, nothing will be done.
It dosen't matter if it is weekdays or weekend, my orders are always wrong.

Thank you for understanding.
Abdul.

this is not funny anymore...you suppose to open at 4 am not 5 am or later ...Ho! what's the point complaining
nothing never gets done anyway ....shame on you
angry customersssssssssssssss

Today I went in to the Location in Tecumseh, Mi. (#4862?) The lite up board showed a Sausage wrap for $1.69. I ordered two and two med. coffee's. The bill came to $10.00 PLUS. AFTER I started eating., I thought the bill should have been about $7.50. I asked the employee, How much was the coffee? The wraps should have been $3.58 and the coffee should have been $3.20 plus tax.. I was informed that the wraps were about $3.50. I pointed to the sign showing $1.69. I was told that they weren't available yet, and I should have known that the ones I got were the bigger ones. How would I know what size I got, if I had never seen one? I was told that I should have known the difference.
Question, If I have never seen one how would I know what size I got? Also why was I prominately shown on the board if it wasn't available.the wraps were excellent but I feel that I should have gotten the ones that I ordered , or have been told that the ones advertised were not available, and given a choice to change or accept what was available. The manager totally blew off my complaint. telling me that I should have known the difference..

Went to washroom first, garbage on floor. Dirty paper towels, and napkins. Then at 6am ordered 2 medium coffees and got them promptly. I then ordered 4 bacon breakfast sandwiches. I noticed that breakfast sandwiches were being promptly served at drive thru, but counter orders were being ignored. Even though customers had already paid for them. After a 10 minute wait i complained and was scuffed by all employees. Then I became even louder. Asked why it is taking so long for my breakfast sandwiches. I employee was going to give me my order, but was yelled at by another employee saying "That's not his order". And of course it went to drive thru.
By the time I got my order, total time was almost 25minutes. Some one has to explain to me why drive thru orders have a priority and counter customers are forced to wait 25 minutes for their orders. That is unacceptable.
And biscuits on my breakfast sandwiches were burnt. Need someone from corporate to call me and explain why it takes Tim Horton's 25 minutes to prepare counter breakfast, and only 3 minutes for drive thru. Please explain why???? McDonald's does not do this practice. And they have less staff on hand for breakfast. You have at least 8 to 12 staff on hand
My phone number is 204-726-1447.
Location of complaint is 2800 Victoria Avenue Brandon Manitoba

you have this birthday thing starting in january why do you need my credit card number. another scam

I am sitting in Tim Horton right now at 10th and Trimble in Vancouver, B.C, and the sound system is blasting loud radio commercials, stopping me in enjoying my morning tea and biscuit. Employees said that they weren't allowed to turn the sound down...And it's like that every morning...What do you suggest?! Could the sound be turned down, or we are stuck with it?!
Zoran Jungic