Contact Comfort Suites Corporate

1 star because zero is not an option. Choice brand has become the worst places to stay. Hotels are not clean, they are understaffed and employee do not know how to do there job. I am done staying that Choice hotels.

We spent a TERRIBLE weekend at the Comfort Suites West Chester Exton! The main problem was that the room they gave us (#418) had a very slow draining toilet for all four of us. The desk clerk assured us that was because it was check-in time and everyone was taking a shower.. wha??!! Since it didn't improve after an hour (I didn't think it would) we asked for a plunger. The desk clerk showed up with one, worked on the toilet for awhile and said it was still slow but should be OK. He offered us the chance to move to the same room one floor below but we were all moved in and since the toilet worked "but it was still slow and should be OK) we stayed in the room. That was a mistake since it filled to overflowing in the middle of the night and I went down to the desk to get a key to a room on the same floor with a working toilet. The clerk made me a key which didn't work because he used the wrong date, So he made a new one which didn't work because it's a different one that you have to insert upside down! He didn't know why they made them that way. In the morning the engineer showed up with a snake and worked on it for awhile saying he hoped it was fixed but still may be slow. It wasn't fixed and wouldn't drain at the worst possible time (#2). There was a trip to the ER involved (stress and sleepness night cause??) 2 of the 4 family members left to go home (N.H.) no one on duty could discuss a discount and in finally talking to the Mgr today, she would only offer a small one!! This is stupid, trying to charge ANYTHING for that night is not acceptable!!!
We have already disputed the charge with the Credit card company, registered a complaint with CHOICE hotels corp. and are waiting for a reply.
For the few bucks it would have cost the hotel, the manager should have agreed that no one should have to pay anything for that night!! What do I want? Completely comp the Friday room for 4 and give us a discount for the room for 2 Saturday, like a corporate rate or something. But NO! I didn't use her name in this discussion but will certainly use it in the full complaint to corporate. If only she'd shown some common sense.

We spent a TERRIBLE weekend at the Comfort Suites West Chester Exton! The main problem was that the room they gave us (#418) had a very slow draining toilet for all four of us. The desk clerk assured us that was because it was check-in time and everyone was taking a shower.. wha??!! Since it didn't improve after an hour (I didn't think it would) we asked for a plunger. The desk clerk showed up with one, worked on the toilet for awhile and said it was still slow but should be OK. He offered us the chance to move to the same room one floor below but we were all moved in and since the toilet worked "but it was still slow and should be OK) we stayed in the room. That was a mistake since it filled to overflowing in the middle of the night and I went down to the desk to get a key to a room on the same floor with a working toilet. The clerk made me a key which didn't work because he used the wrong date, So he made a new one which didn't work because it's a different one that you have to insert upside down! He didn't know why they made them that way. In the morning the engineer showed up with a snake and worked on it for awhile saying he hoped it was fixed but still may be slow. It wasn't fixed and wouldn't drain at the worst possible time (#2). There was a trip to the ER involved (stress and sleepness night cause??) 2 of the 4 family members left to go home (N.H.) no one on duty could discuss a discount and in finally talking to the Mgr today, she would only offer a small one!! This is stupid, trying to charge ANYTHING for that night is not acceptable!!!
We have already disputed the charge with the Credit card company, registered a complaint with CHOICE hotels corp. and are waiting for a reply.
For the few bucks it would have cost the hotel, the manager should have agreed that no one should have to pay anything for that night!! What do I want? Completely comp the Friday room for 4 and give us a discount for the room for 2 Saturday, like a corporate rate or something. But NO! I didn't use her name in this discussion but will certainly use it in the full complaint to corporate. If only she'd shown some common sense.

June 29, 2019

To: Mr. Stephen P. Joyce CEO Choice Hotels.

Hello. I Pray you and your Family are well. My Name is Mr. Erech Christ Nimrod. From June 1, 2019 to June 20, 2019 I was staying at the Comfort Inn & Suites located at 475 Mark St. Henderson, NV 89014. 702-387-6500. The general manager is Monica Abrahms.

That Comfort Inn in Henderson NV is being renovated, new carpet in the hallways, painting, etc. On June 18 the 1st floor was being renovated and My suite was #131. On June 19, 2019, I woke up with a terrible stomach ache, dizziness, fatigue, etc., which I still have. I looked outside at the Hallway and there was immense thick toxic dust from the carpet renovation in the air!!! And the hallway carpet was only half finished!!! That toxic dust came into My room overnight while I was sleeping which gave Me this present terrible stomach ache, dizziness, fatigue, etc.!!! I suspect that toxic dust filling the hallway and coming into My suite overnight may have been done on purpose.

I AM a Senior Citizen, 73 years of age. I do not smoke because I AM very sensitive to toxic chemicals. Toxic chemicals cause respiratory and neurological diseases such as cancer. Comfort Inn advertises as a smoke-free hotel. I informed the general manager about My illnesses in person and in writing, twice, on June 19, 2019. That same day I went to see a doctor which took hours. I had made a second reservation to extend My stay which I cancelled. I hurried and moved out on June 20, 2019 after renting a car on short notice. I was in pain and I AM still in pain and worried.

I have not heard from you Mr. Stephen P. Joyce CEO, or from Choice Hotels or from the general manager Monica Abrahms about My claim even though I informed her in person and in writing and I also filled out a form she gave Me before I left. I have since left messages for her with her front desk.

My local address is 4975 Swenson St. #19372. Las Vegas NV 89132.
My E-mail address is Nimrodworldpeace@aol.com.
Thank you for your time in this matter.

Psalms 82:6 “I [God] have Said you are gods, and All of you are Children of The Most High.”

As a premier diamond member who has spent approx 80.000$ in the last 3 1/2 years staying at two choice hotels locations with myself and my disabled mom. We have been here at the Confort Inn Omaha Ne. 7007 Grover st. since November. Our room was booked until the end of the year, The entire staff and management new this.I decided to check out and back in to use my free days to save money, meantime the College World Series was coming to town and they said we didnt check back in with a new exit date even though they new we were staying and not changing our status.KNOWONE told us prior that we have to leave when the College World Series came or that us checking out and back in would put us in jeapordy.I was kind of afraid that they might do that so I asked ahead of time and was reassured that it would be no problem.Then I was hit with a price increase and a eviction notice.We have been model tenets who keep to ourselves.We have know one to help us move all our stuff , and all the hotels are full and hiked up on price due to CWS, we have no bed at home for my handicapped mother to sleep in anymore, all our family lives in Chicago.Now I have been told that management will refuse to give me the numbers of the franchise owners to tell them how we have been treated. Maybe because of all the information I have that is 100% correct on my part.This has happened before and I didnt think this place would do that to us, as were assured from previous management that it wouldn't happened when we checked in.So what do I do, how do I get the franchise number or do I call the CEO back. It doesn't hurt to try, my sweet mom doesn't deserve this to keep happening.Again we were never once told that our stay would be in jeopardy because of the CWS. Please help if you can.I saved all my paper work from day one if you need it thanks again, whatever help you can provide will be much appreciated.Thanks again, Natalie Barrientos

My husband Roy and I booked two rooms at Comfort Suites Orlando Airport through Booking.com (#1025.509.882). At the time of booking, our Visa card was charged $164.23. One room was for us and the other for friends, as we will be traveling to Alaska on August 27th. Originally our flight was scheduled for 6:00 am so we needed to spend the night near the airport. Recently, Delta changed our flight to 2:00 pm. As a result, we do not need to stay at the hotel. I contacted Booking.com immediately, and they said that it would be up to manager at the hotel whether they would issue a refund. After, at least three attempt to speak to the manager at the Comfort Suites Orlando Airport, I have had no response to this matter. We find that your companies disregard for customers very upsetting. I am sure that, this location, by the airport will have no trouble booking those two rooms. We do expect a fair resolution of this matter.

My sister me and a friend had a 3 day holiday in Lakes Entrance Vic at The Comfort Inn The Chinese couple running it the lady was nice but the man was rude I had 2 mornings I didn’t pay for breakfast cause I had my own gluten free bread which I toasted there the lady said that was ok the last morning we went into breakfast I told the man I had my own gluten free bread I didn’t pay so he told my sister you pay now very rudely so she paid for herself anyway on our way out I was told to pay for the continental breakfast I said I didn’t eat anything I had my own gluten free bread he said you pay to eat breakfast I said I didn’t eat anything and I wasn’t paying then he said I take it from your credit card then he was rude so I paid for a breakfast I didn’t have cause the room was booked with my sisters credit card we won’t be back there again thanks from maree Maddigan 0432 547 158

my wife and I stayed at the comfort suites in Kingsport ,tn 3005 bays meadow place.last night we were in room 409 around 1 am my wife heard the door slam next to our room 411 the people were so loud with music , sex screaming my wife thought the women was getting raped. this went on for three hours I could not get anyone to answer your desk phone . it got quite only when we heard someone go to there door and ask them to stop this was another guest when we checked out we told the girl at the desk what had went on last night she thought it was funny and said we should have called the manager we are in our late 60s, my wife was so upset no sleep , fear , we have for years always stayed in comfort suites bad way to end a vacation

Comfort Suites Airport on Meridian, Oklahoma City
1100 South Meridian Avenue, Oklahoma City, OK, 73108
This was very disappointing for a Comfort Inn. We had to wait for a room because our "assigned" room wasn't ready yet, even though someone walked in, asked if there was a room, and was assigned a room. I asked if we could take a room that was ready instead of our assigned room but the girl said we would have to wait. When we did get the room, the entry way floor was very dirty, the bathroom had hairs in the shower, and there were pieces of a granola bar on the back of the sofa and crumbs all over it. There was no remote for the tv. We had to hurry to dress for a wedding so didn't have time to ask for someone to clean.
When we returned late at night, our keys had been deactivated. It took 15 minutes for the people at the desk to give us keys because they said we had checked out and they would have to charge us for another night. Finally they figured out that it was our room. We had traveled 5 hours, had to wait, had a dirty room, returned at midnight, tired, to find ourselves locked out and had to stand and wait for new keys.
This was below the standards we have experienced with Comfort in the past.

First of all, I have stayed at several Comfort Suite Hotels in the past with no problem.

However, I did I stay at a Comfort Suites hotel in Damascus, Alabama and discovered there were bed bugs, and they refunded me my money and assured me that everything was going to be taken care of after speaking to a manager and having them to exterminate the hotel. I understand that each hotel is different so I was willing to give Comfort Suites another try after that event was a while ago.

However, when I entered Comfort Suites in Waldorf on February 8, 2019. Upon entry the hotel floors were dirty and the whole hotel doors and windows needed a good cleaning. However, when my husband and I went to the 2nd floor where my room was, the smell in the hall was awful. Upon entrance to the room, the headboard was greasy and room did not feel clean. We were in town for a funeral and I was supposed to stay there for three nights and didn't want to stay for one and cancelled my reservation. When I told the lady at the front desk I wanted to cancel my reservation she gave me an attitude and told me that I could get another room and I said I just want to cancel the reservation for the three nights and I didn't want another room because the of the smell. She said she had to charge me for one night. I was charged for one night $88.00 and feel due to the circumstances I shouldn't have been charged at all! My daughter, Leigh Wilson Graf also had a reservation there for two nights and cancelled it due to my recommendation. She was also charged for one night since it was too late for her to cancel.

I did not take pictures of the room as I did previously in Damascus, as I wanted to get out of there as quickly as possible. You may look up my name and information as I have stated before that I have stayed at several Comfort Suites in the past. I would like to be refunded for February 8, and believe that is the right thing for you all to do as I had the inconvenience of making hotel reservations elsewhere. Whether I receive my refund or not I would like to make sure that others will have the assurance of a clean hotel when they travel. Thank you. Lynda Bush

I will not be staying at any other Comfort Suites due to

The management at comfort suites in lavista ne is the worst I've ever seen in my 30 years of staying in hotels the GM Toni and assistant GM Stacy Gass have major drug problems I've witnessed several deals go on and also assistant GM Gass close pool and was witnessed skinny dipping and having sex with boyfriend's and guests in pool and hot tub during business hrs with nothing to say but I run this bitch and do wat I want well they need better people and staff because drug deals go on costantly and I won't even travel with my Kidd's wen in town or stay there any more

Hello, my name is Calenthia Isaac.

I had a horrible experience with the General Manager at a location in Arlington, Texas. His name is Paul Peraino. He was rude, loud, disrespectful and in my opinion, GM's should reflect much better customer service.

I host a quarterly event called Youth on the Move. It is designed to inspire youth to become successful, thinking, working, productive adults. I hosted my first one at the Comfort Suites in Arlington, Texas (off of Road to Six Flags Drive). Dawn Brooks was handling my account at that time. She made a big mistake and mixed up our dates, causing my guests and I to have to clean an unprepared room, all while guests were coming in at the same time. The experience was very inconvenient, but Miss Dawn saw to it that she accommodated us for our next event. She told me that I would be able have the next event (on December 9th 2018, from 4-7pm) for free, she gave me my room of choice (the breakfast room) and permitted me to come in for set up as early as 2:30 pm to set up the room however I need it to be for our conference.

Due to that whole experience, I decided to make a random phone call to Comfort Suites, just to make sure that all was in order for this coming Sunday's event. I found that Dawn was no longer working in this department. I was transferred to "Paul." He began very calm and welcoming. I asked a few questions to determine what he knew about our upcoming event date. Some of the things that he was telling me was not consistent with what Dawn had set up for us prior. This is when I went to explain what she and I had agreed to and why she allowed me the provisions that she did. He then switched and cut me off by saying, "Let me stop you right there...." This was the beginning of all that went wrong afterwards.

Paul was trying to go back on the accommodations that Ms Brooks had already guaranteed me. He was loud, irate and repeatedly cut me off as I was trying to explain that agreement that her and I had. I would get a statement or two out then, he would say it again, "Let me stop you right there...."I would get a few more words out then, he would say this again. This happened 4 times before I just hung up the phone. He would not let me explain anything. He suggested that I should pick a different hotel more than once. All I want is the service that I was promised.

After I hung up, I called my brother (who helps me with the set up for these events) to inform him that I was having trouble with the manager. I asked him to speak with him for me because he is so rude and disrespectful and I no longer had the patience. I then, called back to let the front desk clerk, "Skyler" know that "Jay Willis" would be calling to speak with the Manager because "I can no longer deal with him. He is rude and very disrespectful to me." Skyler said that she would take down his name for me. I then, asked that she transfer me back so that "I can let him know that someone else would be calling him to finish out this conversation." She transferred me. I then let Mr. Peraino know that he was very rude and disrespectful. I told him that I have "never" dealt with anyone in his position, as disrespectful as he is. That is when he begin yelling the words, "You know what, how about this? How about you are not welcome here! Your group is not welcome here! You are not welcome! You are not welcome to stay here!

He followed up with an email suggesting that I was "harassing" his staff and that my event was cancelled. He copied 3-4 different people in this email. I replied and let him know that I would be filling this complaint. I have been looking up policies for Choice hotels, and Comfort Suites and I have yet to find anything that verifies that Paul Peraino, as the GM can cancel my services, ban my from your hotel(s), or even deny me "hospitality" just because he does not like that I told him that he was disrespectful. He does not have to like me to treat me fairly, that is a part of customer service. Please reply to me, my event is Sunday, December 9th 2018. You can review the flyer that is attached to see what I have been passing out for months... Thank you so much!

I stayed two nights, Nov 27 and 28, and i was in a Jacuzzi suite 114 for which I paid cash. I also provided my I'd and $100 deposit, when I tried to get my deposit back the girl at the front said some guy checked me out and got my deposit. She was very rude and unprofessional. I plan to report to the better business bureau if this can't be straightened out asap. Nobody was authorized at all and they made no attempt to contact me. Jacklyn gilmore

No phone in room. No information on restaurants, no clock in room, no tv listing in room, NO TOILET PAPER HOLDER, stale cereal at breakfast. The room was clean and comfortable for resting.

Every time I stay at this hotel I was talked to rude and handle rude and always had a problem I had to stay at your Comfort Inn Suites in Red Oak Texas because of my mom's death and every day I stayed there was a problem and my daughter has bed bug bites she can't even go to daycare because her eyes swollen shut and they did not want to conversate me and nothing and the manager of the property was very rude so I need to get in contact with a corporate place because I am very close to making this a legal issue

Stayed at 1234 Omniplex in Cincinatti, Ohio for 2 nights Nov. 2 & 3 2018. Had 1 bite mark on shoulder when we left on Nov 4th. Today I now have 30 bites on my arms, hands, & shoulders that have appeared & itch terrilble. I’m sure there were bed bugs. I killed 2 bugs & 2 spiders on 2nd night but did not realize they were in the bed. Room # 417.

We have been Choices Gold Star members since 2014 and have stayed in dozens of Comfort Inn/Suites all over the country. We were dissatisfied with the room of our latest visit. We were given an alternative room one floor up due to the keys not working to our door. Once inside we found two beds, one of which was very obvious it had been slept in as the pillows and sheets were crumpled and the bed was not made neatly. A used towel was hanging behind the bathroom door. I have attached three photos.

So I went to the airport as I was told and wait in zone 1when the driver arrived after I been waiting on him a hour he told me he don't go to the hotel who they partner with and told me to get off he was very rude and that's not they way u treat customers I have worked with WALMART as a manager for 10 years and it's no way I will allow any of my associate to speak to some one in that matter I am very upset about this I will need to speak to someone on about this woke who works for your company something needs to be done about this I will be calling to speak to some one

Hello normally we stay at a choice hotel w/o issue however we were not told of the construction that is going on nor the fact we will have no water tomorrow. We have had to use different entrances to enter the building. No warning what so ever we have a dirty elevator dust and workers everywhere there are no rugs only con create damaged floors . I am very disappointed to say the least I have allergies and asthma and believe me it’s been no picnic here. Please respond with a solution to this issue we are in Nashville TN Elm Hill Pike very disappointed .

Recently stayed at Comfort Inn Located at 2060 Crescent Centre Blvd, Tucker Georgia. Arrival Date 8/318.Departure Date 8/5/18
Account# 598433391
During stay experienced the following:
1) Room infested with cockroaches, sister stay in another room experienced the same.
2) After registering for Room #305, when approached room door was open and smoke alarm was chirping ( Low Battery)
3) Remote Control to TV was functioning properly, called desk was told someone would come up. No one ever showed up.
4) Found later in evening bathroom had no wash clothes, when advised desk, was told clothes were being wash very rudely
5) Bathroom faucet leaked badly when ran water
When advised Assistant Manager Kathlin Allen of these conditions acted indifferent and said the best she could do was transferred to another
room and give 12% discount. I advised her this was insufficient for what we had endured.. I asked her if she knew hotel infested with roaches,
she commented reluctantly, that she knew some rooms had roaches. I turned down the offer of being transferred to another room, since the
entire hotel was probably infested. Final receipt indicated there was room transfer, this information is false.
When advised Ms Kathlin, I was going to issue complaint about experience at hotel. She nonchalantly said ok..
During stay no staff person offered any apologies for poor conditions.

I was not Happy when I got in my room On July 15th I have pictures of the room I even call the front desk I told Her I have Hair in my bed and Stains in the bed and on the rug and chair . I went to go use the iron it was dirty the bored was dirty and stains. she was sorry but I have told her how to get the stains out . I work at a Hampton inn . we have inspections I'm sure you should have it to. I pay 100.56. I will sent you the pictures

My daughter was married at your Comfort Suites in Manassas Va.on June 2, 2018. We had the use of several of the rooms and the kitchen. We were told of the use of the rooms for the wedding, use of the kitchen for prepping the food and had the use of the ice bens. Upon arriving I was tild that I could not use the kitchen nor was I able to use the ice ben. The contract was signed by daughter with the understanding of what was included with the contract. The man that told me we were not able to use the kitchen or ice bens was Luis. I spoke with him telling him that it was included in the contract. Still told that we could not use. Now own that matter, I let him know that a prostitute was standing at the front door on the sidewalk. He looked at me sd to day what am I suppose to do. We had people arriving with her standing out side of your business. The hole situation doesn't look good for Comfort Suites. I think that Comfort Suites owes my daughter a refund of some sort for putting us in this situation. Had to go to the store and bring ice in, while their was ice bens right there. I would like a reply to this matter,on how it was handle. I'm the mother of the bride, Carol Scott, scottcarol53@frontier.com I will be waiting for the reply.

We are paying customers and cannot park in the parking lot because other customers have taken up 5 and 6 parking spots with travel trailers they are pulling and equipment. I arrived at 11: 30 at night With my 11 year old son after a ballgame and was informed I would need to park at Skyzone and walk. This is our last stay at Comfort Inn and Suites in Southport. Rediculous. Why weren't the people taking up all the parking asked to move? I have video but cannot get it to upload.

READ THIS BEFORE BOOKING!!!! Booked my for Memorial Day weekend. I left Virginia Beach Friday after working 8 hrs and drove 12hrs to Portland Tn. We were in town due to a death in the family a week earlier. I booked the room to gaurantee I would hv a room after a 24 hr day for my family and I. I received a confirmation for the room .

When I got there at 5am there was no one at the front desk. After 10 min and me calling out anyone here. A young man came out of kitchen. He said he'd be right with me. He was in the middle of making pancake batter. After another 5min, he came to the desk, searched for my reservation and was told he didn't have one for me or a reservation with my number. That it must have been cancelled for a no show. Then said he'd be right back, he had to check the eggs. After which he looked again. He named off other names of no shows and advised me that my room must have been cancelled and given to someone that had been at hotel bar that didnt want to drive after karaoke night.
But luckily they had one no show room left that we could have. A nicer room for same price but he was unable to do the reservation. He gave us the room and told us to take care of details when we wake up
.
At 7am someone rings our room and wakes up my family. At 9:30 I go to desk to do reservation, no one at desk again! Erica, desk clerk in kitchen will be right with me.
After explaining the 5am drama, she said, they never received the reservation from booking company but I could have the room at same price. But I would need to call booking company to cancel booking or I'd be double billed which I did.

Later that day, I have a hold on my account for 2 days and another for 1 day but was told only would be billed for 2days by Erica.
Went back to front drsk, no one at desk again!! Erica outside smoking by door not in smoking area. This time I'm told, that I was billed 2 days when she did reservation and 1 day by young man from 5am. But she couldnt access the billing to call my bank, they could take off the 1 day hold. Then come back at 2pm when manager comes in.

On my way out after 2pm, no one at the desk again!!! I don't have time to keep dealing with this. I had family to see and care for after the loss of a loved one. I called my bank and transfered money due to an overdraft from this issue.

Next morning the bill is put under my door. The bill is for 3days. I go to desk, no one there again!! Erica comes in from smoking and says all you need to do is leave your card to check out. I advise her bill is wrong. Billed for 3days not 2days like she said yesrerday. She says she didnt say I'd only be billed 2days.

I'm very upset now. Advised I was only there Sat & Sun. That every time I came to the desk for help. No one was there!! That they need to eork on their customer service. That I talked to my bank about hold for the 1day yesrerday and I'd be disputing the charge. That they were taking advantage of the customer. She walked to the back and told a man to come out here. That she was not going to desl with me. He comes out. I start to tell him about working and driving all night with my family. He says not my problem. So won't even listen to the nightmare I dealt with. I tell him I'm not going to pay for 3rd day. That we got there 5am Sat and bank was disputing. I told him not my problem they had people that didnt know what they were doing and that they were taking advantage of customers. That they needed to work on their customer service since no one is ever at desk to help or know what they are doing. He walks away to back room leaving me stand there Saying I got your card. I'll charge you. Ileft my key and my family and I left. Drove home and my account was charged for 3 days.

Very poor customer service, No one at desk. Very poor people skills. Dont care about customets situation. Worst experience during a family's time of greif.

I stayed at the Comfort Inn Dulles Airport location on 9/22/2017. We were attending a fundraiser for the Basset Hound rescue, and had our dog with us. We had traveled quite a distance to be there. Upon arriving we knew our room had not really been cleaned. I left the room several times and spent time in the lobby because the room smelled like an ash tray.
I didn't want to rock the boat too much as we had our dog with us, and was afraid we would not be able to find anther place to stay. We dealt with it.

I checked out and proceeded... the following day, upon checking my credit card bill, I noticed a $265.00 charge.
When I called the hotel they said the room smelled like smoke. My daughter is expecting and neither one of us smokes.
we spent the majority of our time there in the lobby and even left the hotel for a bit. The manager was right the room did smell but not because of anything we did. I have tried to explain this to the manager who did not even want to talk about it.

I have done everything I can think of to get this resolved and am requesting your help. I can be reached at 443-632-8248

Hello,
I stayed in the Comfort Suites off San Pedro in San Antonio Texas. I have to say I have never been so disappointed in a Comfort Suites as I was in this one. It was the most disgusting hotel with it's lack of upkeep and cleanliness. The plaster in the tub was peeling really badly, it was dirty, and I found a hair in the tub. There was dirt caked around the mirror. There was a tremendous amount of dirt and dust on the curtains. It was AWFUL! i will never stay in that hotel again and I will make sure I tell by business aquaintances and friends to not stay there either. I will make sure to spread the word. Yes, I did let the front desk clerk know and he moved me to another room that wasn't much better.

Matress cover was noted to be soiled with brown/red dry liquid, blood spot noted on pillow under pillow case, white dry exudate all down side of sofa, extensive black mold in window sill as well as air vent sytem, carpets were extremely soiled, I have numerous pictures taken that was shown to the staff at front desk, she seemed to not be interested in improving things, offerred us 20% refund for two nights only, changed rooms two times without finding an acceptable room. would like to email you pictures directly to your email, thank you Paula Freitas

This was our stay at comfort suites columbus ohio , Clara st

I spend theee night at this hotel,
1510 N1st
San Jose Ca
It's not clean , also the breakfast there is no one served only the recipient guy come and server then at the end of the breakfast time the lady came and she did nothing I was asking here for food she said we don't have and one guest told this is every single day like that , in my vacation I chose comfort suit in every state I traveled it's very perfect except this location please I want the refund from them
9499453104

Ref: Comfort Suites Waxahachi, TX, 28 Oct Booking number 2004160728, reserved under my name (Richard Danielson). I had confirmed reservation for two king suites for the evening of 28 Nov. This was done two to three weeks in advance. My party included three of five guests who were physically challenged, (requiring walkers). We arrived as scheduled, actually a few hours earlier than scheduled to find there was no room at the inn. The desk, without apology offered to contact another hotel sighting it was probably due to a computer error.

Ultimately we were eventually placed in the "emergency room" ("reserved for just such occasions") with two queens and a fold out (which was extremely uncomfortable.) I was charged the same price for the one room with two queens as I was quoted for TWO King suites. I later went to the desk and asked for an additional pillow to hear an explanation as to how many pillows the room already had instead of simply providing the extra pillow as requested. I did eventually get the pillow after a discussion. This too was offensive and not in line with acceptable customer service standards.

I was offered no compensation for the error of lost "confirmed" rooms, let alone an apology. The room was clean and the continental breakfast was great to which I acknowledged the kitchen staff immediately after breakfast the next morning. I have rated our experience with only two stars for the cleanliness and continental breakfast. Losing a booking, especially with a large event in town at that time could have been devastating. I would most definitely like to receive a response to these issues.

1. Lost room despite confirmation of availability.
2. Customer service at the desk (pillow reluctance).
3. Same price for a double queen that was quoted for two King Suites.

Just checked. Pulled out sleeper sofa and mattress covered has urine stains and dark stains of unknown origin. Called front desk and politely asked for someone to bring new one. Was told to come to desk and get it myself. Reached in closet to get blanket to cover the mattress and it was full of pet hair. Obvious that the housekeeper just folded up everything and put back in place, or either assumed it was clean. Disgusting! Ran out of blankets due to full hotel for mustang convention.

We stayed for one night at the Comfort Suites Hotel in Cicero, N.Y. We were in the area to attend a surprise birthday party. I felt we paid a ridiculous price for the area - but there wasn't a lot of choice - so "suck it up buttercup!." The rooms are advertised as having free wireless. There was free wireless, but it kept cutting out. We would just find the site we were looking for and it would cut out. This happened during the whole stay - it wasn't as if it was just for an hour or so during the day. We were waiting for an e-mail from another party goer to meet with them - the inability to depend on internet was annoying. Our room appeared to be between two different "wedding groups". The people on one side had about 6 people in the room talking til about 3:00 a.m. and the other side were going until about 1:00 We didn't complain because we were too tired ourselves.

The rooms are not very sound proof at all.
For the price we paid I would have expected that we would at least have real glasses (maybe even a couple of wine glasses) instead of flimsy plastic. The complimentary breakfast didn't earn any compliments from us! I'm not sure the eggs were ever near a chicken! The coffee was terrible (and we're not coffee snobs) My husband didn't even drink it. And Coffee Mate - really!! A decent coffee with half and half or cream would have gone a long way to make our stay a little more enjoyable. We do travel a lot and have stayed at some of your hotels in the past - not so sure we will quickly forget this over priced experience.