Contact Super 8 Corporate

I am a newly 50 year old homeless woman. By the means of distant family And friends I have been able to stay at the only motel/hotel available in St. James. I've been here about 8 days. I'd have thought that the widely known Super 8's of the world might be generous to offer a few comp days or something. As it is, I'm out on my after rounding up over 1000 dollars. Not easy for a woman who has nothing. Instead, I am told this evening that if I stay 1 more night I need to come up with an extra 100 dollars for possible incidents or they will charge whoever was kind enough to rent me this room one more evening. I feel that's really shitty. Although I may freeze being outside, I won't ask my family and friends to be subjected to that type of crap. Very disappointed.i

I worked for super 8 started working on December 5 2023 The Lady behind the counter said something hurtful to me health related I can't fixs without having surgery

Super 8 323 east Emory rd Powell tenn 37849
Stayed Dec 2/23. Ready fior bed at 9:30 noticed the pillow had 3 black spots on it checked thd other 2 pillows they were dirty called desk said she would get cleaning person who was there to get clean pillow cases. 10:00 still no clean cases, called again. 10:15 no cases called again. 10:30 my husband opened the door and noticed bag on the door with cases opened it up and the cases were smokey. I called the desk, she said she would reimburse us in the morning. Morning came and the hotel mgr said he would not reimburse us said tk me "you should not have stayed the night there, wd should have left" I said at 10:00 after travelling all day we should have packed up and left. He said "yes thst is what he would have done" I have pictures that i can send you.

I walk in and was hit with the stink of pot
When I park there is a black guy smoking pot at the back entrance.
In the room it stinks of pot.

On October 5, 2023 I checked into the Super 8 in Fort Collins, CO. By early the next evening I had over a dozen bed bug bites on my shoulders, hands and face when I went to the front desk and spoke to the 2 women working to let them know my room at their hotel must have bed bugs. Neither employee would give me a different room that night. I had to pull teeth just to get new bedding, which I had to change myself.
By early the next morning my entire body was covered in bed bug bites. I have been living with a rare neurological disease that causes my skin to burn like I am soaking in acid, as well as countless other very painful aspects of the disease, so having several dozen bed bug bites on my legs, feet, hands, back, face, stomach etc that caused severe relentless itching and extreme pain and discomfort due to my disease...was the last thing that I wanted or needed to happen because Super 8 did not maintain the upkeep of the room they assigned to me.
I spoke with the manager, Kevin later that morning. He promised me a full refund for the 2 days I had already stayed at the hotel, and assured me he would be moving me to a room on the other side of the hotel. Neither of these things happened. I eventually received a partial refund, $50 of the$63 I paid for the 1st night, nothing for the 2nd night that I paid $90 for and the room I was moved to was across the hall one room down.
I had planned on checking out of the hotel, but as all of my clothing and all of my belongings had to be left in room 204 (bed bug central) while the room was treated to kill the bed bugs by being super heated.... something I was told would take 24 hours, but actually took 2 and a half days. 2 and a half days I was left without any of my belongings or clothing. 2 and a half days longer that I had not intended to stay at the hotel that gave me bed bugs and all of the discomfort and agony that came along with them,
To pour even more salt in my already aggravated wounds, I was charged $7 for 2 wash cloths that I had gotten from housekeeping to use to clean my floor. I was given them to be used as rags, but the girl at the front desk charged me for them when I went to turn them in to be laundered. The reason I cleaned my linoleum by the door was because the room I was moved to appeared to have not been cleaned by housekeeping before I was given my key. There was a large blood spot on my bed pillow...and the floor was so dirty that after wiping it clean 5 min after walking into the room the rag was so filthy I was charged for it....
I would like and I fully expect to receive the full refund for not only the first 2 days I stayed in a bed bug infested room, but also for the 2 and a half days I had to stay longer across the hall waiting for my clothing etc to be given back to me after being super heated to rid them of the bed bugs.
720-350-6382

The super 8 in Casper wy on CY and Wyoming Blvd. The lady that runs this location has openly said she refuses to hire men unless they are gay or look feminine. Debby has also made comments about how before she interviews people for employment she will go on the persons Facebook page and looks at what is on there and if a female looks to masculine she will not hire them, all though going on Facebook isn’t the wrong thing to do however Discriminating just based on how someone looks is.
This location is also severely understaffed and the house keeping staff regularly get up to 14 rooms a day, work day starts at 9am and house keeping is expected to be done with their rooms by 3 pm even though they have 14 rooms each. It has been made clear her management style is lackadaisical at best and does little to actually help her staff even though house keeping is under staffed to the point the turn over for this place is ridiculous and I’m sure some of this comes from only hire girls at 12.50 an hour.

If I could put 0 stars I would. Super 8 wynham hotel in Atlanta by airport. We had late check in 1 am. Hotel under construction not advertised on internet. Office was in a room for now, dirty and cluttered. Guy took over 30 minutes to check in. Gave us a "good room" but it was smoking and we reserved non smoking , TV was on and heater on 84 and comforter was too small for bed, bathroom had chipped paint that came off on my husband's butt when he sat on edge, towels were ripped in half for hand towels and stained with black scum on bath towels. NO soap anywhere and a working microwave on top of broken one stacked on fridge full of guest previous stacked doggy bags. No clock no phone and one wall lamp with no lamp shade tv would not turn off so we unplugged. When we checked out at 8 am after paying 77.61 for this stay the new Guy at office said other one guy was new and that he probably moved someone and forgot and gave us that room. So that means it was never cleaned!!!! He said next time we come to stay they will accommodate us better. Really! That will never happen and no coffee no breakfast as advertised. We on needed a bed and shower for 7 hours but instead we got short of either. Please make this right.

First of all, it was late when we arrived. Had a flat tire was an emergency to stay. The clerk acted like we were bothering her. She would not do veterans discount, said it was too late. When opened door light switch did not work. Bathroom was not clean. Toilet would not flush completely. This was entirely the worse I’ve seen.

The front desk person very rude and when I asked to speak with someone above him after my stay at Super 8 hotel in gainvilles Fl. He told me to do what you got to do their is no one above him My stay and room was not the problem it is the way Derrick spoke to me on not 1 but 2 different times making my stay horrible. He told me I was rude lol I seen other reviews and same reviews about the front desk person Derrick I wish you would call me so I could explain his rudeness to the customer. I am a traveling Nurse and would have loved to continue using your hotel but I will have to be looking elsewhere due to your employee which is not good for your hotel bussiness. Someone needs to give him a class in customer service because it will end up hurting your business. thank you Barbara Lass LPN phone number 386-569-5613

I booked at room for my son, Adam Gibson, at Super 8 Campbellsville, KY via the Expedia website. He was traveling 5 hours to KY from VA. Upon arrival, Adam was told that the hotel had a policy that included the payment of a $100 fee in case of damages. This must be paid via debit card or cash. Adam had neither because I WAS THE ONE who made the reservation for him & he was traveling with no cash. The front desk person made an exception & allowed him to sign a form that allowed them to run his debit card for the $100 fee SHOULD THERE BE ANY DAMAGES. Adam is unemployed & had only $2 in his account at the time. However the next morning the new front desk lady, TONYA, called his room & asked for him to come downstairs. She RUDELY demanded he leave IMMEDIATELY because they were unable to collect the $100 fee. Now, remember it was ONLY to be charged if there were damages to the room! He asked if he could explain the situation & she said NO & if he didn’t leave that SHE WOULD CALL THE COPS!! She was EXTREMELY RUDE!! The worst we have ever dealt with in my entire life. She would not give my son her name so he could file a complaint. He packed up & left. I called back to obtain her name, her supervisor’s name & a corporate number to report her. She kept talking OVER ME, WOULD NOT LISTEN, told me I could find the corporate number online & hung up on me!! Is this the type of treatment that is customary for Super 8 employees? I hope not. She lacks some serious customer service skills. I hope she is reprimanded or fired for such RUDE & insolent behavior!! I’m EXTREMELY disappointed in my dealings with her. There was no reason for my son to be treated in such a humiliating way either. I would very much like a resolution to this problem.

Every room is disgusting and has nit been properly cleaned. My bedding is still dirty and I have tried 3 rooms here. 3. All filthy and smell like pot. No where in the area has a room available or else I would not stay here!!!! I will spread the word. I never complain but I have never seen this kind of neglect for a hotel. I hope I get my money back and this place gets reprimanded for its lack of care. I feel horrible for the owner of this property.

I called to check the availability of a room for immediate check in while exiting the expressway. The customer service representative assured me that there was a room and recommended that I reserve online to ensure it was reserved upon my arrival 10 mins later. When I arrived, there was no room available and I was not given a refund. The lady at the front desk couldn’t help me and recommended that I contact the 1800 number to which I spoke to Raphael who stated that Brenda was the manager and could assist me with processing the refund. I have called Brenda all week at different times to no avail. Each time someone gives me a time to call and takes my information to share with her. However, when I call back she is never there. I’m frustrated, disappointed and out of the cost for two hotel stays as I had to rebook at another hotel as a result.

Checked in on August 8, 2023 on the morning of the 9th I walked past my bed and had my leg laid open by the device that held the bed up. The device was covered by a bed skirt and I was unaware the device was not flush with the box springs of the bed. I required an ambulance ride to the emergency, stitches (10 to 15), and cut short my vacation. I have been given the runaround when attempting to contact you by phone. My next step is to hire an attorney for the added medical expenses and continuing medical expense, along with pain and suffering as I am still in pain with this injury. The person working the desk called the ambulance after she brought your first aid kit and seeing the gouge in my leg and the profusive bleeding..

I rented a room for 7 nights and to start it facility smells like urine and Marijuana, the laundry facilities are out of order and the pool is not even open, none of which was noted on the website, I asked for a refund and was told that my stay is not refundable, which is absolutely pathetic, it would be nonetheless false advertising, the add stated on site Laundry facilities and a pool. I will be notifying the BBB.

my wife and I stayed at the Super 8 in Rapid City, SD from July 1- July 3. It was DISGUSTING! No room service for ALL 3 days! Dirty towels, trash and dirty linen thd entire stay. Non existent staff! The staff that was seen on occasion was unapproachable and on thd border of being rude. The continental breakfast was MINIMAL. In fact, they ran out of food, the orange juice came out as water and they wanted you to only have enough batter for one half of a waffle. In fact, it was myself who refilled the plates, bowls and silverware. The apples and oranges were the size of a tennis ball. They didn't refill the coffee in the hotel lobby and there was no coffeemaker in our hotel room. When tjd staff was contacted after our stay tjd only comment made was why didn't I say something. At $170/night I shouldn't have to ask for room service or the basics of a hotel stay. I'd sleep in my car before I'd come within a mile of that place! DISGUSTING!

The super 8 in Winchester VA is horrible
Smoke detectors covered by plastic bags
ALL linens stained and full of holes
The breakfast is a joke stale cereal no milk open bread for toast
Junkies and prostitutes hanging there
Charge $10 per day per per that must be paid in cash and get NO receipt
Manager and staff very rude
Shody repairs and the place reeks of stale cigarette smoke and marijuana
I will not recommend this place
I spent over 300 in cash for a dog to get no receipt
I want money back and this place investigated

I stayed in Colorado city tx super 8 and discovered panties, condom, toe nails clipped on floor and when discovered no one at front desk answered lobby door or the phone.

Don't clean rooms in between nights your there and don't put in new towels for next day for money you pay should be done other than that nice place

Booked 2 queen oceanfront suites for 2 nights. THEY BOTH HAD BEDBUGS. Staff was rude, phone didn’t work, room was not clean, ac barely worked even after I cleaned the filthy filters, manager stalked us and others as we sat on the balcony - even called the front desk and had them call my cell phone to tell me to close the balcony door while he was watching us! BED. BUGS. Then two hours after checking out they tried to charge me an extra $200. We had to throw out all of our luggage, clothing, etc. due to the bed bugs, and all of us have bites and two of us are evidently allergic to them. I have several photos.

I have been staying here at the green river location. I have been harrased by the manager for parking at the disabled parking space even though i have a permit, she told me she hates people who use that space and felt i did not need to park there. I have not received room service at all and i have repeatedly asked for my room to be cleaned and the guy who is supposed to be doing it just looks at me like I’m not cleaning a damn thin. He is being paid to do absolutely nothing all he does is just hangs around like it’s his motel. The bathroom smells terrible and so does the room the sheets smell and the carpet as well due to lack of vacuuming. I have stayed at many super 8 locations throughout the country and never have I experienced this type of service. I feel like i am being discriminated against because of my ethnic background and where i work. I am a refinery worker and pay alot of money to not be treated this way. I sincerely hope you do something about this and get these peoples act together because they are ruining this location

I thought my weekly rate was alot lower than what I was charged. I stayed at the location for 6 days and each day was $80 for the room charge. House keeping only came after 4th day of asking for more towels and the room to be cleaned.
It was very hard to understand the person at the front desk when I called in to book the room.
confirmation # 86739EE002847

The whole motel was creepy. There were many scary people roaming around. Both queen beds in our room had caved in and we couldn't lay on either bed. The carpets in the halls, on the stairs and in our room were filthy and reeked of smoke and sweat. The television stopped working and when I called the front desk the person on the phone was annoyed and told me to wait and the television would come back on. It never did.
We read the reviews and found out that many people experienced the same things at this Super 8. None of them were reimbursed. We packed up and got out of there. As we were leaving the maintenance guy put his hand over his mouth to hide his smile. We felt totally creeped out.

Stole 75 dollars from me

We were traveling and I booked us in three different Super 8s. We stayed in the first two: Green River Eyes and Idaho Falls , Idaho. Both were gross, dirty, run down places. After that we cancelled our stay in the third Super 8 fearing it would be the same. I didn't expect the Hilton but I thought Super 8 would at least be clean. I'll never stay at another Super 8 again. Sad really the name used to stand for a solid clean place to stay.

I have taken my time to write, giving your franchise owner time to try to make sense of his behavior and the treatment of customers as he represents your name.  On Saturday night, July 8th, my two companions and I came to Your Super 8 to get a room for the night as we traveled on motorcycles from Rapid City, SD, to Minneapolis, Minnesota.  When we got in the room, one of the ladies stated a used towel was hanging over the shower rod in the bathroom.  So I said I'd go to the front desk because I was going to my motorcycle to get something.  I advised the owner there was a dirty towel hanging in the bathroom that we did not put there over the shower rod.  He said I'd come to get it.  Puzzlement I asked how do I know the room was clean.  He started yelling and screaming at me about it being clean.  I need you to get out.  I said if I get out, you must give me my money back.  He said yes, I'll refund your money.  I never said I was leaving, so I didn't want to leave.  I want you to come check out the room.  So he came down to the room, and now he's irate, yelling, screaming, waving his arms, and pointing his finger at me, saying you made me lose a customer by saying the room needed to be clean.  I said I didn't make the customer leave by saying the room wasn't clean; if the customer heard me say there was a dirty towel in the room, the customer would assume that room was not clean, and by you yelling and screaming at me, that would make the customer leave.  Then he looked at the room and said there was nothing wrong with this room.  That's a human error, and you told me there were only going to we in the room.
Now I see three.  I advised the owner that it was three when the question was asked how many would be in the room.  He kept saying you said us; I said I do not speak that way.  I said three.  You misunderstood.  Because he knew he was wrong, he wanted me to sign a paper saying I would not make a formal complaint.  I said I would, but then he changed his mind and said I want you out because I know that all you want to do is make a complaint.  I promised you I had not thought about that until he said it.   So he says I'm calling the police I said you go ahead and call the police.  I want them to see what's going on.  One of my associates went to the front desk to speak with the owner to try and resolve the matter.  His response was you two ladies can stay, but she has to go; she thinks I can't do anything.  The police arrived and told us we had to leave because it was private property, and we did so.  I stopped at the front desk to get my refund.
This was clearly sexist, cultural, and a language barrier.  He needs sensitivity training on how to deal with different nationalities and genders.  I am a strong African­ American woman, and I am not the kind to be humbled down in a situation where I'm right.  Apparently, he did not like this by telling my associate that she thought I could not do anything.  I have stayed in many hotels as a woman traveling on a motorcycle, and I never felt so insulted or degraded by putting me in the position of being escorted from a motel by the police because I questioned the cleanliness of a place in the middle of the night.  I felt in danger of being out at 11 pm on the streets to look for another place to stay in an unfamiliar town.  All I wanted him to do was come check out the room and either give us another room or have someone come and clean that room.

I stayed 1 night paid for my pet to stay we had pizza went to bed left next morning the next day they charged me 100 dollars when called asked why they said there was dog hair in room and stuff left in room now I paid the deposit for dog and only thing left was pizza boxes they now say base of toilet cracked Wich already was it had rust calcium build up around crack they are stealing money from me

Differential treatment based on race is discriminatory, I was denied a hotel room at the super 8 in Thunder Bay on the date of July 3 2023 , Refusing to rent hotel rooms based on protected characteristics - refused to take my Indian status card as a government ID , so could not rent a room due to this , which is wrong because I took further actions to call above and ask if my Indian status card could be used as ID and was told yes .. I use my Indian status card to cross the border and for ID all across Canada this is the only hotel where I’ve been denied and to me it was very discriminating as I am a very respected guest anywhere I stay , but at this super 8 I felt I was treated differently due to my nationality of being. Aboriginal I felt my
Self respect and dignity as racism is a big issue in Thunder Bay , I hope we can find a way to resolve this or I will be taking further actions to the human rights commission, as I am shamed due to this denial of your service

Nasty no house keeping. Roaches

Dirty rooms unfriendly house keepers not doing there jobs . Asked for a handicapped room couldn't get one. We stayed there 2 weeks because getting bathrooms remodeled insurance paid for it tried to make reservations for an extra 3days gave them my credit card number good to go come to find out it was never made from front desk. Overall just a terrible experience will never go again
Will not recommend to family friends. Rooms very small.housekeeping did a half-assed job very noisy. Had phone calls
Trying to come to our room front desk no answer ,nobody on front desk.
You lost our business.
Thank you so much for your time. I would rate my experience 1 star and that's being generous. Please call me or email me

Pure trash at sulfur okwatervleaking on bed no way I will EVER stay there.

We stayed 1 night at Super 8 in Be ton Harbor Michigan. So many things wrong. Front desk staff was very nice. When we got to our room, the room smelled like someone was smoking weed and the window was left open. Later, I attempted to turn on the lamp at bedside only to find it was u plugged. I plugged it in and the lamp didn't work. When I reached behind the nightstand, it looked as if the floor had not been swept for a long time !! Next morning, while in the bathroom, I told my husband the lighting was very bad as I was trying to put my .ake up on and get ready for the day. He said he also had trouble seeing to shave. I accidentally bumped the switch and the lights became brighter ! Obviously a short in the switch and a fire Hazzard !!!! Needless to say, along with other smaller issues, we were not happy at all with our stay at Super 8. Needs so.e major help.

My husband made reservations back 8n March this spring. Then called the hotel directly requesting a ground floor room because I use?a walker to get around. And he told who he talked to I used one. When we checked in on June 9th there was no ground floor rooms or that was what they said. So we were put on the 2nd floor and the house keeping staff made it difficult to get down the hall. Then on Saturday night there was a drunk person spinning their tires waking people up and another person staying there with a large dog that barked waking people up and the staff did nothing about it. When I called to talk to the manager , her name is Katie. She told me they didn't get complaints about the dog and she was very rude to me about the dog and about our reservation.. We won't be staying at another of your hotels because of the rude was we were treated. And we refuse to suggest anyone else stay there. We have stayed at other Wyndham hotels and have never been treated the way this hotel treated us!

I stayed at the Super 8 in Boise ID. After a few weeks I notice a charge on my CC for $75. I called the Super 8 they said I took the comforter from the room. First of all I didn't take anything from the room. I was traveling with a buddy on our motorcycles. I wouldn't even have any place to pack something like that. I called told the person that picked up the phone i didn't take anything. She told me she would get hold of the GM. I called back later the GM wouldn't talked to me. They claim to have a video. I have asked to see the video but they refuse to allow me to see the video.

One day during our stay we found the pool closed by local health department. That is totally unacceptable

Now I truly understand why they have to act the way that some of the people do but to b down right hateful n ugly is uncalled for..The super 8 calmont n ftw tx is one of the worst places I've ever stayed at in my life..

I have been here about a week and a half. I have thus far been accused of setting stuff on fire when I don't even smoke cigarettes and that's what set the fire because he'd showed me. And everybody here seems to be smoking but they triggered me. I'm a priest I don't even smoke cigarettes when 2 people address this with me then yesterday and day before yesterday I was accused of doing something to. Someone that lives here because he disappeared and all I did was give him lunch because he was hungry. And didn't appear to have the money to buy it. So? If this is. The way you treat your people in your hotel. You should close your doors sincerely Ted Allen Brooks.

Super 8 by Wyndham Little Rock/Otter Creek
First I'd like to say this is not the usual experience. I had made a reservation on line a few hours before showing up we had ot planned on stopping however, my disability was becoming a problem and I needed to rest. I was traveling with my wife and daughter and my service dog. Apon stopping I informed the front desk that I had him with me. At this point the lady at the front desk demanded I state my disability or she would deny me a room. I easily shocked that she was unaware of the law.what my disability is should and is mone of her business as far as I am aware she could only ask two questions
1 Is the dog a service animal required because of a disability?
2 What work or task has the dog been trained to perform?
Asking if I have a disability it much different then expanding.
I do feel as though I should identify what my Dog dose. I took two bullets as a young man and came close to death as a result I have severe ptsd that manifest in the form of night terrors that can cause violent out burst along with other things ..Max is trained to help my through them before they become a problem. Anyway the next day we decided to Stay an extra day so at around 11 I went to the front desk and what I bel is the owner did the same thing again but he was much worse he was rude implying the I was not being truthful. Even he ran my card I had forgotten to unlock it. At which he told me I had to check out and come back after 3. I am a high-school history teacher and a veteran I am not asking for special treatment but I'm now some bum either. It embarrassed me in front of my family. Please not I'll never go to that place again and we did go down. The road and stayed at another of your places and not one problem. I never do this buy I will be posting o. Every media I can. About the location and his intentional discrimination.and hostility toward vets.
Thank you for your time
George

On March 14, 2023 around 9:30 p.m. my hotel window has been broken into. The police were called and I filed a report. When I requested to move to another room the gentleman at the front desk. That the owner was mad that his window was broken and refused to switch to another room and requested that I just leave or that I would be held responsible for the $2500 window. I requested a refund multiple times with Priceline (through which the room was booked) and also through the super 8 in Norman Oklahoma where the incident occurred. Both sites refused because I had been there multiple nights had just renewed my room. Though I believe personally, it's due to the person breaking the window was my husband. My husband domestic violence from. My issues is that I had to leave because I wasn't safe in the room my attacker had broken into, was refused access to a new room and bullied into leaving on March 14th instead of March 15th as paid for. Because the police report was filed and that I was not criminally to blame, none of those things should have happened. It is hard enough to be on the run from a person that was supposed to protect you but to be treated so poorly by Super 8 by Wyndham was revolting and offensive. It left me surviving my attack but left out on the streets in the cold by no fault of my own. I believe that I am minimally owed for the one night I had been refused the ability to safety stay.

The front desk employee let someone in my room and my purse, my everything got stolen.

Hause keeper using drugs in my restroom I walked in I forgot some thing. When she was gonna make a a little cleaning and I see her smoking a glass object my restroom was smoking I don't smoke I told her what was going on she told me please don't say anything is not what you think. I thought about it I ask for her name. She said rosaura tremper. Not only desrespecting my room she dresses like she was. Berly weiking up. I believe she has year's working there how could you guys don't know. And for how long. I don't have children. But most believe I make not only a complaint a will be a lawsuit I hope. If I ever go and stay I won't see this woman thank you.

We checked into your hotel in Chillicothe, MO on April 14th. After checking in we discovered the room door would not lock. The person behind yhe desk said they had no other room available and asked what we wanted to do. We went to another hotel and got a room. Our credit was charged for the room anyway, now we have not heard from the manager after several calls about a refund and wanto know why.

We paid a $100 cash deposit when we checked into super 8 in Middletown New upon check out the room was reviewed for any damages and one of the maids found a coffee cup with cigarette butt in it and said that was grounds for a smoking in the room when we're telling them that they can watch the cameras and see game go outside and smoke and put the cigarette butt in the cup and bring it in the room and throw it in the garbage there's no other proof they wouldn't hear us they wouldn't last management the contract they have for the cash deposit was never signed or offered to us and we were refused management refuse to speak to management and refuse to have cameras with you to see go outside to smoke they were rude and neglected to negotiate the return of our deposit at all

72537732128041 is my artillery number and I like to file a complaint on super 8 for charging me and not allowing me to stay there cuz I did not have a major credit card and they will not reimburse my cancellation I think that is bull and that's the way you guys are making yourself money that's not right and that's not right at all so if you please can do whatever you can to get my $87 back $88 back I would appreciate it and fire the front desk lady cuz that lady was very very rude and disrespectful and prejudice the way she went at me and judge me by the way I looked it's the first thing she greeted me with do you even have a major credit card I already have a reservation okay but you need one or you can't stay here that's exactly what she said so that's the way you guys greet your customers that already paid for a room yeah I wish you guys to say that before you have people pay for rooms and then denying when they get there. And that's the way you treat a vet that's disrespectful by all means

Not enough space to list all the problems at the super 8 in Batesville Ark. It needs to be closed down. From nasty bedding, doors that won't shut and lock, bugs, no cleaning service, the smell is aweful, the floors are nasty, I could go on with more complaints.

I had planned on stay at the Super 8 hotel in Mokena Illinois for 2 days. After 3 hours I receive a phone call that there was a family emergency and had to check out. I asked the girl at the front desk for a refund for the second day. I was told that a manager would call me. Didn’t receive a call. Went back the following day and was told the manager was gone for the day. Went back again the next day and was told the manager was out sick. I called again today and was told she won’t be back until next week. I think it is absolutely ridiculous that I’am being charged for 2 full days. I don’t mind paying for 1 full day but I would like a refund for the second day. I really think that this is good customer service. I also called the customer care service which was a complete waste of my time. I would like a refund for $86.00 for the second day. That would be fair and good customer service.

Wow what a long day. The AC in my room #128 did not work. The lady from the front desk came to check it put its not cooling at all. Good thing I had a box fan. It's was over 88 out side. Then my non smoking room smelt of smoke. I have a lung disease & smoke makes it where I can't breath.
Doesnt help when the room next door sits outside to smoke and it was also coming from the fan in the bathroom. This cost me nearly a $100 for this..I. very upset. I work hard for my $$. When I made the reservation your web site said tax and such was includedin the price! Then a $50 hold on my debit card what in the world! Not suŕe if i will stay with you guys again. Very disappointed.

Was the must dirty trash filled place I've been to the first room was flooded from the toilet over flowing when we walked in (not there fault I guess ) are 2nd room smelled so awful trash behind the bed dirty and stains on sheets worst of all junkie out front working on there car until 2am was the worst stay I would never come back there and would not recommend it

Front desk claims room smells like weed. We informed them as soon as we checked into the room it smell and our deposit was not given back to us.

My family was in Prattville for a base ball tournament. We decided to stay at super 8 because location to field. we were asleep between the hours of 4 am-6 am someone tried to break in our room twice . The only reason they didn’t come in is we had safety lock in place. my children were terrified we call the front desk the receptionist to see if she accidentally gave a room key to another guest she was rude and said no I didn’t I said well someone came I to our room she said if you feel like your in Danger call 911 well I asked her name she said she wasn’t giving me her name I asked for manager name she hung up. I tried to call back for an hour the phone was disconnected I call police they went and got managers number for me. I will never stay at this HOTEL again it’s not safe