Denny's Complaints Continued... (Page 3)

Can someone please fix the WIFI in dennys please. It's been 3 days now. Other dennys in the vicinity are also out. Hamburg and orchard park, NY. Thank you.

After a night out with friends we went the Vincennes Denny's to eat. Not busy yet, we had to wait to be seated at a dirty booth and then waited for server for another 10 minutes. After sever came and took drink order it took 15 minutes to receive those. Which were not even correct. Server then took order and we waited for over an hour for food. We noted trays of food sitting in window from kitchen to be served to customers had been sitting there 25 minutes. To our surprise it was our food!! It was cold and like rubber!! No refills on drinks were offered!!! Our server was HORRIBLE and RUDE!!!!! We complained and she rolled her eyes and went about her business for 10 minutes before coming back to fix the problems. Just ridiculous that we wasted over 2 hours to NOT eat anything!!! Sadly we were not the people who were unhappy and got up to leave. A lot of money walked out the door not only for the business but the server herself!!!! My friends and family for that matter will not go there to eat again.

I went to Denny's in Allentown off of airport rd. to celebrate my sons 11th birthday. I brought a cake, asked if they could bring it to the table after we eat. Most restaurants will and sing as well. We ordered, ate, and waited. Waitress was busy but motioned as if we could wait she would bring it. We were there 3hrs all together, until we asked for cake and she said she couldn't do it. We still had not even gotten a check. I was mad and went to pay. They couldn't find our check, I paid another bill, then they found mine and I paid difference owed from correct bill. I believe mgr was the one who took the money. As I complained about my sons birthday surprise being ruined he never even apologized. I paid $63 and was very unsatisfied and quite angry. An apology and some discount would have been appreciated.

There were 8 of us total that had a really bad experience. Our party got seated and our server took our drink order. 20 minutes later another party got seated, (during this time our server is getting our drinks )the other party was done eating we just got a our drinks and our waiter was taking our order. Then about 30 minutes later our order comes out. My child did not get her meal. Why you ask, the cook did not make it. So we now wait for her meal to come out. Needless to say that all of our meals did not come out together. So some of our party was almost done eating and other were starting to eat. As we are waiting, all of the servers are talking in one group, dancing around having a good time, and this fat waitress starts flirting with my husband. Now I am pissed about the whole situation. When it was time to leave my husband went to talk to the manager (which was a little Asian lady) she roller her eyes at us when we told her what was going on and just stared like she didn't even speak English. When I start talking then all of the waitresses are standing around listening to the complaints and not doing there jobs and are so freaking nosy. This is the worst experience that I have had in a long time. The manager asked what we wanted from her, of course we want a good experience, my kid didn't get her meal until later later, she then took it off the bill but she was rude. So who is going to do something about the staff at this location? This location is the Fort Myers on Summerlin Rd.

This facility is located/ connected to the Fly J Travel Plaza in Carlisle, PA. At around 10pm local, decided to go inside and get bite to eat. Longer than normal wait to get seated. There where approximately 10 to 15 patrons. Was supplied with coffee and water and order was taken. As my visit extended, there was a surge in patrons. Of the five employee's there, this was based on name tags present, only one was trying to accommodate all the tables. Dirty dishes where piled up on lunch counter and on several tables. Several patrons upon trying to leave where left standing at cashier counter for 10-20 minutes while that individual was standing behind service counter talking and enjoying a beverage. Two tables near myself where concerned that it was taking so long to get service and then their meal. Both tables expressed their displeasure to their waitress. When she passed this on to what appeared to be Manager, his reaction was to hide in back of kitchen for about 20 minutes.

The collection of DIRTY dishes was passed over by same manager several times, even though he looked at them in passing. When I asked if he was manager, he replied in the affirmative. Asked same individual why there was so many dirty dishes in the service area, he rattled off several excuse's. One in particular about the cook had cut his fingertip off, this after or during the preparation of my meal?? In the end his excuse's and complaining about lack of good help, told me he was looking for another job anyway and really didn't care. His followup actions to the complaint's by the two tables was to go back and holler at Employee's. In particular the only one that was trying to take care of all customer's. As a 37 yr. Customer Service Based career, this entire situation was the Acting Managers FAILURE.

His overall appearance and attitude was one I expect from a much younger person. To have subjected every patron to the site of dirty dishes everywhere and possible exposure to blood in their food, is totally unacceptable. And when approached by PAYING customer's complaint's, excuse the cause he is looking for another job, just out right WRONG. Yes, asked for his name, due to no tag on the dirty and frumpy clothes, it was given. Mr. John Torres is the representative of the attitude and appearance of this location. Thank you for the forum to vent this concern. As drivers we really don't expect our concern's to be taken serious, but some of us still try.

This Denny's restaurant on 27960 Southwest Freeway Rosenberg Tx 77471- is in not such a great location BUT they are often VERY busy; mostly any hour of the day and week. I haven't had really any issues with the service, just the place itself. It is sooo terrible. Run down, and needs a remodel. The ceiling is nasty, cushions on the seats are falling apart, and the walls are yellow amongst other issues. I took pictures if you would like me to email them! PLEASE help this place!!!

Ordered kids breakfast chocolate pancakes with bacon and a side of scrambled eggs, no eggs with meal, hot chocolate didnt have whipped cream as had in previous trips , ordered a meal to go , ultimate omelete and left my nine year old at the table with my coffee while we were waiting i paid the bill, turned around to see bus boy take my coffee, waited additional 15 minutes for replacement coffee , then no spoon and no cream, totally frustrated by this terrible service, will be choosing a different company for our dining from now on. Cant give you the ticket number cause i wasnt given the receipt, but was at the dennys on north central express way in mckinney texas.

I was very upset when the waitress Angie made the remark don't bother coming in here if you cant leave a better tip because I only left her a 5.00 tip. If 5.00 isn't enough tip for her then I will take my business else where and make sure my family and friends do to. Once we had to wait till she came in from outside smoking to get our food that was setting up there waiting for her to bring it to us. The place of business was Denny's at 41 Heather Ln, Perryville, MD 21903.

My boyfriend and I went to Denny's on brewerton rd/ route 11 in Mattydale NY ordering to go. A few minutes into being there, a cop and two men walked in and she started talking to the cashier/ waitress, explaining the situation. The waitress then called over the manager at the time (Tina) and the cop then also explained to her that the two men were traveling all the way from Canada and were just involved in an accident on the highway caused by a drunk driver. They had suitcases with them and their car was now totaled, they had no where to go for the time being so she was kindly asking the manager if they could stay inside Dennys for about 3 or more hours to sort everything out.

Tina refused the cops request, saying that if someone was to ask why they are there for so long it would put her in a bad situation. She also said something about it being in Dennys policy of a time limit. She then states to the cop "I'm only here for the next 2 or 3 hours anyways and I'm the last manager on for the night so I don't care what happens after I leave." Why state such a strict policy if you don't even care about it being implemented? She turned down a cops request for these 2 stranded men in a terrible situation for some policy that doesn't even matter to her. I would love for someone to email me about what can be done about this. She does not deserve to be a manager anywhere, especially at a family diner. Thank you.

Went to try the hot sizzleing filly steak breakfast when it came it ws cold cheese already thick from cold did not cover plate as it shows this was at centralia wa. we not go back we always go to the one in chehalis wa so we know how hot and how much is surpost to be on plate. Thank you

I went to Dennys in Apopka. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very waterI went to Dennys in Apopka. It took over 40 min. For my mom and daughter to get chx. Fingers. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very watery. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning! y. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning!

My husband daughter grandbaby and I went to eat at dennys on university dr in Huntsville Al when asked for a high chair I waa told to sit the baby ona chair because they didn't trust high chairs eggs were not cooked right they were still raw potatos were not cooked thruly sausage was cold the waitress didn't even ask if we wanted a refill on our drinks or coffee and to topit off we were being rushed to hurry up and pay never eeating there again thats for sure. ..

Took my wife and I 20 minutes before we got our drinks. While waiting for our food, we witnessed a customer trying to speak to a manager after sending her food back twice. (potatoes were hard and uncooked). She wasn't making a big issue out of it until the plate was sent back to her the same way. Then she walked up to speak to the manager, and he yelled from the kitchen and told her he was the only one cooking and he was the manager. She then stated that she had asked to speak to him, he then yelled at her and told her to pay her tab and leave. By this time we get our food, mine was highly over cooked and my wifes was ice cold.

I didn't dare say anything, as if he would have yelled at me like he did her. It wouldn't have been pretty. He then walked out into the dining area and yelled at her whole table and told then he refused to serve them and they need to pay and get out. He was so rude, I will not ever go back if that manger is ever working. He was a total ass and never apologized to the woman nor did he offer to correct the issue. I have never had an issue with this resturaunt. I am in the customer business, and I would never let my manager speak to a customer and handle things the way he did. This was in Lufkin Tx.

I live in Sharpsville Pa, I am a regular customer @ the Hermitage Pa. Denny's. Overall service is good. The wait staff and cooks have always treated me well. My problem is the manager. This man, ( name is John) has not only degraded his fellow manager's but has been downright rude and obnoxious to his wait staff /cooks. He follows certain waitresses around, creating a sexist workplace, many have seen him degrading the women. He has been too forward to one particular employee, I believe she is in her 20's and is very pretty, I am not the only witness to him talking too personal and I believe she could end up a sexual victim. I do not agree with his code of ethics, he does not respect his peers at all, and I do not think he should be sitting in a position of authority if he's constantly breaking the rules that he SHOULD be enforcing by setting example, since when does the manager not have to follow the rules?? How he ever got that far in a corporate business is only unjust and rediculous.

Just a few hours ago I was almost shot by the police over a dirty bathroom. Early this am friends and I met up at Denny's.. store # 7873 address 108 college st. se Lacy, Wa 98503 and I arrived first. Since I arrived first I used that time to use the bathroom. When I walked in the restroom it was vile; urine, food, caked on human droppings and tp all over the pace. The bathroom was in rough shape and had not been cleaned. I had to squat to relieve myself and use my shoed foot to flush toilet. piss every where.. Any who there is a sign that tells you to notify manger if bathroom is dirty and I did so nicely. Rachel the manager did not like my confronting about the bathroom, she became curt and made her way to the restroom. Only to return moments later accusing me of breaking an item. again, bathroom trashed.. After our encounter I said my good byes and explained to her because the conditions of her restaurant I could not spend our money there.

I walked out to inform party and everything was great.. as far as I knew.... My friends and were talking in parking lot, I ran to grab my car and as I was getting out I was surrounded by the police. We all put our hands up dnt shoot! They had their darn guns out threatening to kill us! We were surrounded by cops with their guns pointed right at us. I stated I was going to grab my cell phone to officer and the other officer pulled out his weapon and hubby jumped in front of the barrel. That cop was going to shoot me in the back! Denny's I am filing a lawsuit! Clean your bathroom!

Myself and two grandsons went to Camp Road, Hamburg, NY location on 08/27/2013, arriving at 11:00. My grandson's 8th birthday, because they love your pancake and pancake balls. Was seated right away...never saw anyone for 10 minutes..finally hostess took drink order...10 minutes went by. Asked when we could place order..she said she did not know..another five minues.i asked if we would be served if we moved (about 10 tables were filled). She said that she would have to find one to clean off!!!
Finally waitress comes, says she is really busy and would get to us when she could. Another 10 minutes..realy should have left but the kids wanted pancake balls (THAT WAS ON THE MENU I WAS GIVEN).Placed our order of tow pancake meals/one kids meal. Then told they don't have the pancake balls that we wanted. Food came...1/2 of one meal because she sent back burnt eggs (burnt over easy eggs??) cold toast,no butter, one syrup to split...then I finally walked back to kitchen where everyone was just standing around..because the macaroni and cheese was ice cold. Waitress handed me the eggs to take back to table, reheated the m&c probably for the 10th time that day. To beat it all
we were just trying to get thru this meal when the BUG EXTERMINATOR walked thru the restaurant to the kitchen!!
NEVER, NEVER, NEVER, NEVER AGAIN!!!! PUKE WOULD BE BETTER!!! SERVICE WAS THE WORST. I even told a couple coming in to leave as fast as they could. oh, and while sitting there, a man told the air head hostess that it was the worst service he had ever had, she just smiled and said "COME AGAIN". Another couple had their bill taken care of by some unknown woman who came out of the kitchen.
All the free coupons in the world will never get me back there, but you can be sure that I will tell everyone I can about the terrible service, food and attitudes at this restaurant.
I never should have paid for the $28.00 worth of food that I imagine is still sitting on the table.

Me and father went to diner on 02/05/2013 in Moses Lake, it was the worse place to eat, food was cold, the service was horrible it took us over 30 min to get served and on top on of that when we did get our food it was cold it was wrong stuff we order .
There was no manager on duty only a cook who was horrible and a waitress who was the only one working with at least 15 tables who did not know what she was doing. there was Other people complaining in the restaurant as well.
When I call to complain the manager NEVER called me back so he does not even care as well.
Spent 30.00 on a horrible dinner, it was not worth it.
I will never go there and never recommend it to anyone

I was eating breakfast here when i saw the sign underneath the tv with the channels listed. One of them was CMT Country Music Television. So i asked to have the channel turned on. This restraunt had all african american workers who were obviously offended by the country music. A worker came out and said nothing but news and sports on the TV and changed the channel. Needless to say CMT is written on the sign in the upper right hand corner. I spoke to the manager she said im sorry gave me my coffee for free and asked if i wanted the channel changed back i said no im leaving. How ignorant and rude to change the channel? Definately a racial issue if i wanted BET on i bet there would be no problem.

my family and me went to dennys today to eat lunch and to get a to go order. when they brought our coffee out it was cold and while we were there we got it refilled one time. and we were there for about an hour. then i order my son a strawberry banana smoothie and he ended up getting looked like strawberry blended with ice. which he did not drink so i wasted $1.49 on that. not counting the 2 coffees we had that we wasted 2.49 on. we got our food which looked like they put kid size amount on for fries and hashbrowns. the one had pancakes and they were over cooked and rubber. after we ate we had to remind our waitress we ordered a 2 go order. she ordered the sampler to go and subsituded chhese fries for the onion rings. well we got a half order when we ordered a full order. when called and asked to speak to the manger he told us that he made a half order and argued with us that the half order is what we ordered. when i told him we had the reciept he then said well come back and he would refund the difference is all. the service was rude. i now decided i will either not go or to drive across town to the other dennys.

Just heard about your franchisees comments about Obamacare. I've been eating at my local Denny's 3-5 days a week for over a year now, but no more. I didn't even vote for the guy, but that's one of the few things he at least tried to get right -- he just didn't go far enough! Please pass my condolences along to your franchise holder in Houston because I won't be going back again, ever. That's what happens when business tries to throw its weight around in politics in this country -- you alienated HALF your customers. I just hope it gets more coverage on the news so ALL your customers hear about it.

I was in the Denny's in Jackson TN on 3/5/13 at around 11:30 am at exit 85 on I 40 I set at the counter for 20 min no one asked to help me two other people set down two waitress help them right away did not even ask me anything . Took there orders and walked off . As a business owner my self of a trucking co. Who's driver eat at Denny's all the time because pilot is my full stop maybe ill just put a stop to this and change my full stop and not eat at Denny's ever. This was the worst treatment I have had in a business.

The dennys on sand canyon in canyon country ca . If I wanted to wait an hour to eat then I would of just came in and sat down .... I called and placed an order to a rude and short waitress who still made me repeat my order 3 times before she got it right . She says 15 min and hangs up . No price no nothing . I show up 20 min later and see this angry Asian woman asking me if I need some help and I just want my food .

She say five more min makes me pay and then avoids me for an hour not just her the whole staff Untill my order was ready ........ I just ordered country fried ste ak and a blt sandwich .... She hands me the order faces the other way stretches out her ARM and says bye bye thank you .

I tell her I want to complain she ignores me . My experience sucks , my food tasted like shit under cooked and how do you make a toasted soggy sandwich ?!?!?! Today was the final straw that broke the back . I WILL NEVER EAT DENNYS EVER AGAIN.

I'm going to tell all ky costumers and friends work collegues and everyone to never eat dennys . Only reason I ever go is because everything else is closed . Next time ill go to 711 and buy a hot dog . I perform in front of hundreds monthly .. I will be advising them too .. it wasn't just this one time this is atleast the 10 th time I've been dissapointed

My brother and i went to denny after church hoping to enjoy a great meal. Most of the evening was fine but i just got hone to look at my recipt and realized i was overcharged! We made our own burgers and ask for a 2nd patty which is said to be 150 but i was charged 439 on both of ours which iis ridiculous.

There was approximately 5 customers in seats, I waiting to be seated for 12 min and then when I sat down at my table it took literally 20 to get a drink order, when it was time to order my food I did not get my appetizer, when I got my food I only got half of what I ordered! I am sad to say each time I come to this astablishment I get poor service! I will not be coming back to this Denny's ever again.

i went into denny's for brunch in Lynwood, CA by imperial and long beach blvd with my sister and her kids and the wait to even get our drinks was horrible. the restaurant was not even full. the waitress by the name is jocelyn must have been having a bad morning or something because she even started arguing with me about what wanted to get telling i was dumb.

they messed up our order and she was upset at us for sending the food back. we could even hear her in the kitchen talking about us. the restroom was so dirty as well. when i talk to the cashier she dismiss me and when i spoke to the manager the waitress was standing behind the counter talking about us in a horrible way. its not like we did not pay for the food because we did. this was the worst service ever. i will never go back there again!!!

Everytime we go to the Denny's in Hudson, Fl on Saturday's kids Eat Free we get overcharged...this time it was my husband who paid and got overcharged by the manager! I didn't realize it till I got home, but am pretty heated about it! You would think that doing this twice a week they would know what to do...VERY AGGRAVATED! I expect a refund of somesort coming back to me perferably in the money I paid out that I should not have! Here is my number...I hope to hear from someone soon...727-514-4688.

I called Easter Sunday to place an order for pick-up. I ordered the SANTA FE skillet & the French Toast breakfast. The woman on the line said the French Toast did NOT come with a side just 1 piece of meat an eggs she's suggested I get the FRENCH TOAST SLAM so I agree and ask that my side is grits then she said the grits were $2.02 additional charge so then I asked if there is anything on the menu that includes grits and French toast she said that I should "build my own slam" when I asked for eggs, bacon, french toast &grits she said the french toast was not an option on the "build your own" menu.

At this point I'm frustrated and ask for double eggs bacon & grits. She repeated my order and it was still incorrect finally she got it right I hung up and I went online and checked the menu the French Toast breakfast does in fact come with a side so I call back to speak with the manager not to change my order but to make him aware that the woman answering the phone is not knowledgeable of the menu he proceeded to tell me that they were busy and I confused his staff and if I didn't want to change my order then I should not have called them at such a busy time.

I didn't get the woman's name but the jerk manager who stuck up for her (and not the customer) his name is Ron he should NOT be in a position of authority and is in dire need of customer service skills. Store is located at 690 N State Read 7 Margate, Fl. Although I've never been to this particular store I do frequent DENNYS restaurants and this was totally outrageous and hopefully an isolated incident.

--Pissed Off Customer

We were traveling to Texas from Tennesse, when we stopped at your location in Manville, outside Texarkana. After an hour & a half, we had still not received our order. Two couples that had arrived after we did received their food. So, with 180 miles to travel my family & I had to leave hungry and disappointed that we wasted our time at this dennys. We are avid fans and eat at Dennys frequently, but will never be stopping at this location and will be making sure the other military families we know that travel to Texas know not to stop there either. 

Hi. My Son and I went to eat at the Denny's #6782 on 9/28/2012. It was my birthday so I decided to come in for the free meal(Grand Slam). We had two waters,Grand Slam and The Chicken Cordon Blue and a coffee. I asked the waitress if the Grand Slam meal was still free on birthdays and she stated," yes." The meal went without any issues I then paid and it was roughly $8.00 so I rounded it off to$ 10.00 with tip included. Currently,I'm checking my Capitalone account and I'm being billed $24.02 for the same birthday meal visit to Dennys. Now I ask,What is going on and how is Denny's going to remedy this situation?

Sincerely,
Alan Armesto
1312 Lauren Drive
Burleson,Texas 76028
bluesmendoza@yahoo.com

My family and three friends entered Denny's approx. 10AM, Saturday, April 13, 2013. Denny's was packed and there were a few people waiting at the door. We waited our turn, but because there were seven of us, the place was full. We decided to wait when I saw a table open next to the restrooms and because there was no one else waiting, seated ourselves thinking that the waitresses running like chickens with their heads off would appreciate it. We eat at this Denny's sometimes as much as 4 to 5 times a week and everyone there knows us. We were not in a hurry and our party was seated when (Deb-the manager) came over and very angerly told me off infront of everyone. She stated that I can wait to be seat!!! Can you read?? And that she was short staffed and did NOT appreciate me seating my family and friends myself and that I was inconsiderate. She was very hot and tart with her words and actions at our table. Everyone was blown away for a few minutes. I explained that I thought I was being helpful and did not mean to up-set her or her routine. She said don't do it again, and as she walked away smiled and greeted the other customers. They just looked at her and then looked at us. I am VERY hurt to be treated this way and in my opinion over what I believe to be nothing. Yet told off just the same to make her day. I hope she got what she wanted. Our friends were not impressed. The woman is a manager of another restaurant and after Deb left, Jo looked at me and asked if I wanted to go somewhere else. I told her no because we were seated and I did not want to make a scene. I don't know about our friends, but as of now ----------we will not be seen or serviced at your Denny's due to rudness uncalled for. We have even on routine times had call-in orders to take home. "No More." I will find people who can be thank-ful for kindness and never rude. I believe someone else will now get our money and we will take their serve in kindness!!!!!! Sincerely, Sheryl Boze
P.S. If you have any questions, feel free to call at 812-985-5649.

the one thing a costemer is looking for is a good cup of coffee, but when it tasts like hot iodine dou to the hi amount of clorine in it , as well as thay are charging $2.09 for a cup too boot, you might as well as put a sign in front (don't eat here)the wefe & i have passed up dennys for 20+years becuse of there cardbord hashbrowns (whitch thay have finly fixed) but the coffee is the last straw! PS. this type of coffee put winchels out of busness years ago,( due to first hand experance in the 70's). the menue has changed through the years for the better & the wife & i have been going there often, but tell the idiot who's pushing the buttons to fix the coffee NOW! thay said that thay filter the water but thats so mutch BS!!! Bullhead city Dennys location.

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I ask for my receipt after paying and owner just grabbed it and said that the receipt from credit card payment was the only receipt for me to keep. Whe he had already put away the first copy and he still kepth the second one which is the customer's copy. I wonder why he didnt want to give me my receipt all this happened at Denny's #8019 4760 East cesar chavez Los angeles CA 90022 on 12/13/12 around 10:35 am

Myself and my boyfriend went to eat at denny's in bourbonnais Illinois around 1 am on and this particular time i didn't order my usual, I order the All American Slam and when my food came to the table my eggs was to to over cooked my bacon was almost burnt my sausage was under cooked my pancakes was cook on a dirty grill ,i could tell that abou my pancakes because they had the black spots all threw them. This was just not right because i love denny's i go to denny's alot regardless of what state im in but this was unacceptable.

Hello, I have been a loyal, bi-weekly customer at your establishment in Merrillville, IN for almost three decades. However, due to some extreme managerial issues, I regret to inform you that I will not be returning. Today when I sat down, there was no silverware at my table, nor any tables around me. For the third visit in a row, the orange juice tasted something awful. Aside from the juice, another consistency of your business was the manager's habitual "chit-chat" with employees; it is rather quite distracting.
Now, I may not run a restaurant, but for eleven years I have been a CEO for a rather large grocery store, so I know how to run a business. I know that is it a manager's obligation to perform any task needed when it can not feasibly be done by other employees, no matter how minute. Our server was adaquately busy with tables, so it would be the manager's duty to make sure that I had silverware. Instead, she stood gossipping with two of her servers. Throughout my meal, she ceeased only for a brief moment from her drivel. When I went to go cash out, I overheard her (I believe her name is "Cindy") talking very inappropriately about a pregnant server of hers. She was speaking very personally to three other servers. This type of behavior from any manager is unacceptable . I find it funny though, because the server she was reffering to, I have had on numerous occasions, and not only is she a dilligent worker, she is extremely delightful. It made me sick to hear your employee talk so ill of her server.
In addition, a few weeks ago I find myself coming out of the bathroom when I overhear your manager send two of her cooks on break. A server replies: "But Cindy, we'll only have one cook, and the rush is about to come in". Cindy replies: "no, we'll have two cooks". The server replies, " 'So-and-so' is just a trainee, he's not ready yet". Cindy replies, "No, he'll do just fine." Unfortunately, through no fault of his own, he didn't do fine; my bacon was burnt, there was no ham with my Lumberjack Slam, and there was no butter on my toast. Instead of putting all of her faith in a trainee, your manager should have been back there herself cooking my meal. I feel highly embarrassed for your company that your hourly employees seem to know more aout how your business should be ran than their superior.
For every successful business, there are successful people running it. There is nothing about your business in Merrillville that says "success" except for the serving staff, and on a slightly milder note, the cooking staff. There are serious flaws in the chain-of-command, as I have heard numerous employees use profanity and disrespect towards management to get what they want. But the thing is that it works, so who can blame them. As I have said, I attend your establishment twice a month, and let me tell you, business for you today has declined rapidly over the past 18 months. I implore you to fix your problems before customers like myself, begin to dine elsewhere. I am highly disappointed that my nostalgic days at your restaurant have come to an end.

Wow Denny's way to go!!! Plain clothes detectives in the city of Belleville, Illinois decide to patronize the local restaurant and are treated like criminals. Police officers that risk their lives everyday. Supposedly after a diner complained they are asked to remove their weapons or leave, because they are following department policy they cannot remove their weapons.

Their badges were visible and they identified themselves and were still asked to leave! So once again anyone carrying a weapon is presumed to be evil. I cannot believe a place of business would not welcome a police presence, I am not a police officer nor am I related to any, or close friends with anyone in law enforcement.

Now you claim it is a misunderstanding how can that be they had badges, identified themselves and were still asked to leave. The only people I believe would feel uncomfortable with armed police would be a criminal, perhaps the person complaining had something to hide. The manager involved should be fired.

Remember these are the same police officers that serve and protect with the very weapons they had on them! Denny's should be ashamed an official apology from corporate is in order.

Entered at 2:30 am New Years Eve /Day next to me and wife dirty unbiased table.food took 38 minutes to come to table during that time table next to us remained dirty. Upon receiving our food Burger looked in like a Burger top bun rock hard 8 fries on the plate no Bacon on Burger as ordered and burger ice cold.

No manager on duty to address the problem they apparently had left for the evening /morning so just hourly employees server cook OVERWHELMED in ALL areas.

I was in the denny's sunday february 24th in the evening and the dirty person cooking was discusting and servicce was to be desired. we had to ask several times for refills of coffee, extra napkins and waited for service. tried again tuesday february 26th in the morning with a party of 26 and the floors were wet and dirty, coffee cups dirty, and waited for almost an hour for coffee because they "only have 1 coffee pot. alsso didn't take our orders and when they did take the orders, there was a very rude and nasty server that wasn't even helping had to mouth off to a few of the patrons. another thing one of the men went into the restroom and said there was mold growing on the urinal. discusting!!! i have been in there before and cups still had lipstick on cups that were supposed to be clean. ugh. another thing there was water all over the floor behind the counter and surprised the servers didn't fall. wish you would clean up or close your restaurant. not fit to even go there.

I have never seen something like this. 12 at night and the manager leaves with dirty tables and costumers coming in with one server on there are 6 full tables right now full with people n 4 groups of people. O. Wait one girl that's been waiting for 20 min for take out n didn't get to order and left. I sat and waited for 15 minutes before the server gave me my check. It is very wrong that the manager just left the reasturant like this. I do not appreciate his actions what so ever. He should of either stayed a while to help or had another server to come in and help.

Denny's #7287, Santee, CA. When I ordered the senior turkey dinner at 12:48 pm yesterday, I was told I could not have the green beans and that they did not come with the dinner even though they were shown in the picture. I then changed my order to the regular priced dinner (9.49) in order to get the beans. The waitress came back and told me that they were out of green beans for the turkey dinner. So, I changed my order to the senior dinner (7.59). The salad had a strip of cellophane in it (ugh!) and I had to insist that I be given a new salad.....the wait staff was reluctant to do this as they stood gaping at the strip of cellophane and trying to figure out what it was! The manager checked on us a few minutes later and said no apology and did nothing. The turkey, dressing, and potatoes were so bad that I couldn't eat it and just sat it aside. My husband paid the bill so it wasn't until this morning when I looked at my receipt that I saw that I was charged for the regular priced dinner! After clearly telling both wait staff that I was changing to the senior price since they were out of beans, no one bothered to change the receipt. I am FURIOUS at the really poor service, the bad food, and the lack of consideration! Is there anybody at #7287 in charge of quality?! I was charged the regular price for the senior portion... The way I see it, Denny's owes me and my three friends a refund!

Hello today i took my wife and kids to the new Dennys in East los angeles on the corners of cesar chavez and mednik first of we sat down the weiter took 15min to take our order when he did he seemd kinda bothered becouse i asked twice for service then he comes to take our order he brings a hot skillet in front of my 8 month old son then tells us be careful guys he could of burned my sons hands then we wait another 20 min for the food it comes cold and the weiters hands were dirty gross to top it off i wanted to use the restroom but it was just as bad.a a park in skidrow toilets were full of paper not flushed the urinal was baged with urin in it the trash can full of napkins to the rim and on the floor

We were waiting for a long time for the second time going there. The store on Kings Highway barely had anyone in there, yet we were waiting for over 20minutes with no one asking us what we wanted to drink. When we asked when is someone going to serve us, the waitress said we weren't waiting that long. This is disheartening and we are totally turned off by the lack of service.

My boyfriend and I went into Denny's in casa grande AZ and the service was horrible and the food was cold. My boyfriend got breakfast and all of it was cold, the bacon eggs pancakes and hash browns. Gross much? All the servers were goofing around they really didn't seem to care about their guest. Our food sat there for a good ten minutes Til she brought it to us. Will never go there again. Maybe they will learn to hire good help.

I recently visited the Denny's in Fayetteville, NC address 5505 Raeford Rd, Fayetteville, NC 28304 and was at the bar when the Health Inspector was there, what I watched and herd was AMAZING. Things such as, when he leaves we will put it back, lets just get through this and go back to what we where doing. They ended up getting a 92.0 I believe. OK, Looked over that. My family and I went late night one evening and we waited 2 hours for our food. They kept running out of glasses, silverware and the cooks didnt seem to care when thefood came out even though their manager stood in the kitchen THE WHOLE TIME, and let two of her cooks go on break in the middle of people not getting their food. Iasked my server, which i could see in her eyes how sorry she was and i watched her battle for our food to get out seeingt how we had been their 2 hours sitting. I asked my server if it was indeed the manager in the back cooking the whole night and while two cooks took what was probably at least a 30 min break maybe less but, thats beside the point. I asked my server who the manager was the night this all happened she told me Ms. Rebecca Mackey, excuse my spelling if wrong. After watching this circus show and leaving my server was still apoloigizing I never saw the manager on the floor I know things were wrong where a manager needed to have helped, especially as I'm leaving and I see REBECCA MACKEY on the front door of the Denny's resturant. I couldnt believe it. I felt sorry for the servers and I feel sorry for whoever owns this store because the management is going to run this buisness right into the ground. Never in my life haveI seen anything of this nature. Also, forgot to add as I was sitting at the bar the one day just the drama and things being said in front of customers and this one saying stuff about this one like high school. I suggest they re-oil their machine or this place will go down. It's rediculous!!

Today on Jan 8th 2013 me my wife and son came to eat at Dennys and received rude. She was not very attentive and did not inform us of anyway to talk to a manager when asked.. And I ordered the new mozzerella grilled cheese with the new frIes and litterally got the smallest portion if fries i have ever received. And upon telling the waitress, she told me there was nothing she could do about it..
Im also unhappy with the small end piece of bread I got..
The Denns's I ate at was on Somersviille Rd. In Antioch, Ca. And we spent $26.18

I live in Alberta, Canada and vacation in Florida for over four months every year. When we drive down and back we always make a point of stopping at a Denny's for a meal. The food is the same from one location to another and we can always expect a comfortable and satisfying meal.
Today my wife and I along with two friends stopped at the Titusville Denny's located in the Ramada at approximately noon for a light lunch. There were about a dozen tables occupied and none with more than four patrons. The drink order was taken quickly but it took a longer time to place the order of one chili dish, one senior cheese sandwich and one moons over my hammy. Another long wait and eventually the order arrived. The moons dish was perfect, the chili was cold and the cheese sandwich was so cold it had congealed. Those orders were sent back and obviously "nuked" as the chili had localized hot patches and the cheese sandwich was like cardboard. Over an hour passed before we actually got the order. Two cooks were on and observations showed the waitresses were not at fault as the orders took so very long to be produced. The waitress did mention they has past problems with the heaters. We did raise a concern with the manager who told us that she had actually been in the cook area helping the cooks. Dripping vents from the air conditioner, a poor manager and inept cooks do not inspire us to ever return.

My fiancé and I went to the Denny's in Belleville IL. located on route 15 and 255. It was the worse service ever. We got there around 11:00pm and took a little longer to order but not bad. I should of thought that the security officer standing by the front asking how many to be seated was strange in the first place. All the customers and help were African American and we were the only Caucasian but that didn't bother me at first.

I'd say we ordered around 11:10pm we placed our order consisting of breakfast food. We ended up leaving at 11:50pm still without our order. The waitresses seemed to cater to everyone else except us and kept telling us our food is on the way but never showed. People that came in after us were getting food before us. I felt as though since we were the only Caucasians in the restaurant we were the rosa parks of this establishment.

I will never go back to this Denny's. this manager should be fired. I love Denny's food but this experience has given me a bad taste in my mouth.

I am/was a frequent customer for about ten years at your Mechanicsburg, PA store. Over the years this store has gone up and down in quality but recently it is at an all time low due to many valuable employees leaving the store or quitting Denny's altogether. Current management there is horrible and the waitstaff leaves much to be desired both in skill and personality. Current management has no idea how your 50 States app works and told me I could not use any discounts or free items because the promotion had ended when in fact it continues until June 03, 2013. The menu portion has ended but the discounts and check ins have not. She was a newer girl and was really rude to me and my guests. I had rather poor service but it turned rude and upsetting when the manager informed me I could not use my app coupon for Denny's 50 State Challenge because it was over. I told her my app said it was still valid and I showed her my coupon on my phone that said it was valid until the next day. She then started slamming stuff around and told me that she was doing this for me one time and that's it. She told me to delete my app and I told her I certainly would because after ten years of coming there, I would not be back. She was incredbly rude about the whole thing especially since this is a pretty big promotion to be MISINFORMED about! Makes me wonder how she treats her employees. It's incredibly sad that a year ago this restaurant was doing so well and now it is so bad. It has become dirty, unfriendly and I don't think I'll be returning especially since there are so many other restaurants nearby that are consumer friendly.

On my last visit to Denny's restaurant in Columbia MO my fiancee and I were seated and asked what we would like to drink. I ordered decaf and he ordered strawberry lemonade. He recieved his drink while I recieved nothing. After waiting for someone to take our order for more than 30 minutes I walked out. Several wait staff people walked by us or stood around doing nothing but did not wait on us. The manager spent the majority of his time on the phone. We used to regular customers there of at least once a week. I would have been more understanding had the restaurant been busy but there were only two other tables.

In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating. Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something. Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.