Denny's Complaints Continued... (Page 4)

384+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697
60

Just had the worst experience ever at a Dennys. Waitress very rude and did not get order right. Tried to blame it on us to the manager. Said already put order in and could not change 3 orders of french toast to french toast meal (had added each side as al la cart). Meals oredered with toast did not receive toast until meal completely eaten, did not receive grits or hash browns on 3 meals until half of what was brought out was eaten. Six people had water, one had coffee and one dr pepper. When asked for refills, waitress brought out 1 glass of water and the cup of coffee. When other 5 asked for water waitress said " I haven't even waited on that table yet! Will get you a pitcher of water to keep on table, just don't make a mess"..ages at table ranged from 15 to 66 years of age. What an insult to injury. Daughter had to go up to cash register to finally get the toast. When waitress brought 2 of tickets to table, told manager was still trying to figure out the wrong orders on third ticket (1 1/2 hrs. after order taken), then proceeded outside to "smoke". At least 10 more minutes of waiting. the waitress came back inside and ask if we needed anything. When reminded waiting for 3rd ticket, she went to register and rang up a receipt and gave a $6.00 coupon to be used later because couldnot figure out how to "fix " what she had put in. Yes, it was a very busy night after Friday night HS football, but no excuse for rudeness or bad service. The waitress made excuses to the whole section we sat in that she was in charge of. Would leave in middle of taking orders because she would remember what she was suppose to already have done! Our table of 8 would not even had gotten silverware if it had not been for another waitress seeing our needs when food brought out! Manager was not seen in the 2 hours we were in Denneys except for when waitress brought her to table to see if order could be corrected after waitress put it in, useless!!!! The Denneys I'm complaining on in on East Dixon Blvd., Shelby, N.C. which my family has been going to since it has been open. Will probably try The Waffle House from now on.

60

I am writing to you from Hamburg, NY the location of your camp rd location. I will start that saying I am in the professional EMS field, I also am a Volunteer Fire Fighter. I am sad to say that along with the police agencies boycotting your restaurant, the EMS field will be added to that after today's incident.

Me and six other on duty EMS Paramedics went to breakfast at the camp rd location. We parked all three ambulances in the parking lot, and all walked into the restaraunt in uniform, (jackets, hats, uniform shirts, radios, and bulletproof vests) we were taken to a large table where we were waited on by Carmella, a very nice waitress.

We ordered our breakfast, and several glasses of OJ. While waiting on breakfast, Carmella brought out all separate checks for me and my other paramedic coworkers. I was extremely thirsty after working a grueling 13hr shift so I drank my OJ rather quickly. We were talking for a bit, waiting for our meal. Eventually it arrived to the table at a Luke warm/cold temperature.

We were less than pleased but ate the food none the less. Before Carmella took off, I asked for another OJ, to which she replied "sure, is this your check? I have to add the second OJ to it". My partners all looked at me in disbelief. Not only was our breakfast mediocre, you are going to ask for the check back to add a $2 glass of OJ onto it?

Now I wasn't as mad at that part as I was the next part. Upon paying for our meals, we were notified that there is no discount for EMS or Fire, the cashier says she only has a Police discount. I am in complete shock... I would like to be contacted via cell phone to speak further about this issue.

20

When walking in this morning into the dennys located at 9545 W Flagler st I was prepared to wait for a table as well as for my food but I was not prepared to be skipped while waiting for a table because the gentleman at front serving as the host was calling the wrong name or to be treated as if I was out of line for pointing out that my husband, young child and I were skipped. Nor was I prepared to wait while sitting at the table for over 20 minutes to be acknowledged by a waitress who's walked by our table at least 10 times now or to have to flag down a bus boy just to get a glass of water. I understand that they are busy but at the very least I expected to be acknowledged and told that they would be with me soon. It has now been 30 minutes and throughout the process of my writing this message I have yet to be tended to.

20

Myself and two grandsons went to Camp Road, Hamburg, NY location on 08/27/2013, arriving at 11:00. My grandson's 8th birthday, because they love your pancake and pancake balls. Was seated right away...never saw anyone for 10 minutes..finally hostess took drink order...10 minutes went by. Asked when we could place order..she said she did not know..another five minues.i asked if we would be served if we moved (about 10 tables were filled). She said that she would have to find one to clean off!!!
Finally waitress comes, says she is really busy and would get to us when she could. Another 10 minutes..realy should have left but the kids wanted pancake balls (THAT WAS ON THE MENU I WAS GIVEN).Placed our order of tow pancake meals/one kids meal. Then told they don't have the pancake balls that we wanted. Food came...1/2 of one meal because she sent back burnt eggs (burnt over easy eggs??) cold toast,no butter, one syrup to split...then I finally walked back to kitchen where everyone was just standing around..because the macaroni and cheese was ice cold. Waitress handed me the eggs to take back to table, reheated the m&c probably for the 10th time that day. To beat it all
we were just trying to get thru this meal when the BUG EXTERMINATOR walked thru the restaurant to the kitchen!!
NEVER, NEVER, NEVER, NEVER AGAIN!!!! PUKE WOULD BE BETTER!!! SERVICE WAS THE WORST. I even told a couple coming in to leave as fast as they could. oh, and while sitting there, a man told the air head hostess that it was the worst service he had ever had, she just smiled and said "COME AGAIN". Another couple had their bill taken care of by some unknown woman who came out of the kitchen.
All the free coupons in the world will never get me back there, but you can be sure that I will tell everyone I can about the terrible service, food and attitudes at this restaurant.
I never should have paid for the $28.00 worth of food that I imagine is still sitting on the table.

40

Really upsetting when the restaurant requires you to print up the coupons that are on my iPhone app when there is a code that they get from the app and they can enter it into the register without printing out a coupon. They had taken it before and entered it and now there is a sign on the door that they require a printed out coupon and will not accept coupons that are on the I phone without it being printed out....what is the sense in having the app then in the first place especially for us that have no printer. Wish Dennys would get together on this and before offering anything like this all need to agree to it....in the beginning some had not even heard about the app and had to ask th to inquire about how the 50 states challenge works for their restaurant...I have 11 coupons on my app and cannot even use them now. I am so disappointed because I eat at dennys quite often and cannot take advantage of these coupons that I have earned. Makes me want to find a different eating establishment that will stand behind their offers.

20

Me and father went to diner on 02/05/2013 in Moses Lake, it was the worse place to eat, food was cold, the service was horrible it took us over 30 min to get served and on top on of that when we did get our food it was cold it was wrong stuff we order .
There was no manager on duty only a cook who was horrible and a waitress who was the only one working with at least 15 tables who did not know what she was doing. there was Other people complaining in the restaurant as well.
When I call to complain the manager NEVER called me back so he does not even care as well.
Spent 30.00 on a horrible dinner, it was not worth it.
I will never go there and never recommend it to anyone

40

Early one morning, about three weeks ago I was having breakfast at Denny' located at 11320 North Freeway Houston, Texas 77037. I was sitting at the counter eating breakfast when a young black employee came out from the back kitchen removing his dirty uniform shirt and tossed it on the counter where I was eating.This employee was waiting for his ride home. Please train him, his actions were rude and nasty. Also on 5/1/2013 I had breakfast and find some of your Spanish speaking staff to be very unfriendly . I used to go to this location very often because I live near by and the food and service was great but I find that the Hispanic wait staff is not very friendly. I see that they don't like to greet customers as they walk in. I believe that this is something in their culture that they do not do. I also am Hispanic and I find your Hispanic staff unfriendly.

40

I was eating breakfast here when i saw the sign underneath the tv with the channels listed. One of them was CMT Country Music Television. So i asked to have the channel turned on. This restraunt had all african american workers who were obviously offended by the country music. A worker came out and said nothing but news and sports on the TV and changed the channel. Needless to say CMT is written on the sign in the upper right hand corner. I spoke to the manager she said im sorry gave me my coffee for free and asked if i wanted the channel changed back i said no im leaving. How ignorant and rude to change the channel? Definately a racial issue if i wanted BET on i bet there would be no problem.

60

I ordered a simple grilled cheese sandwich with fries. What I got was two pieces of buttered toast with a slice of cold cheese, straight from the refrigerator, of course, in the middle. The fries were less than half cooked. All of this was served without silverware and a napkin. Despite asking for them. And the manager was "awfully busy right now so she can't take your complaint. She also won't get any more of my business.

20

my family and me went to dennys today to eat lunch and to get a to go order. when they brought our coffee out it was cold and while we were there we got it refilled one time. and we were there for about an hour. then i order my son a strawberry banana smoothie and he ended up getting looked like strawberry blended with ice. which he did not drink so i wasted $1.49 on that. not counting the 2 coffees we had that we wasted 2.49 on. we got our food which looked like they put kid size amount on for fries and hashbrowns. the one had pancakes and they were over cooked and rubber. after we ate we had to remind our waitress we ordered a 2 go order. she ordered the sampler to go and subsituded chhese fries for the onion rings. well we got a half order when we ordered a full order. when called and asked to speak to the manger he told us that he made a half order and argued with us that the half order is what we ordered. when i told him we had the reciept he then said well come back and he would refund the difference is all. the service was rude. i now decided i will either not go or to drive across town to the other dennys.

60

My family and I was going to eat at Denny's in Franklin, Ky. We were waiting to be seated and no one even acknowledged we were even there. After about 20 minutes or so, the people that came in right in front of us was taken to their seats and then the hostess came to us and told us we were goingto have to wait til they had time to clean tables and it will be at least another 15 mins . There were a dozen plus tables empty and wasn't any reason to make us wait any longer. I told her we were not waiting and she acted happy we weren't. Well Denny's, I am sure Cracker Barrel was glad to get our $50.OO plus. You need to give your employee some training in customer satisfaction. This happen March 17, 2013 about 1pm

20

Just heard about your franchisees comments about Obamacare. I've been eating at my local Denny's 3-5 days a week for over a year now, but no more. I didn't even vote for the guy, but that's one of the few things he at least tried to get right -- he just didn't go far enough! Please pass my condolences along to your franchise holder in Houston because I won't be going back again, ever. That's what happens when business tries to throw its weight around in politics in this country -- you alienated HALF your customers. I just hope it gets more coverage on the news so ALL your customers hear about it.

60

on 2/12/2013 my grandmother and I came into Denny's located at 110 Bonita RD Chula Vista, CA 91910 . I was served food off of a dirty plate. i noticed it after i had consumed almost a majority of my food. once i noticed it i brought it to the waitress attention. I specifically told her this is how people get food poison. They removed the fee for that item i purchased, but we honestly we do not know if every plate we ate off of was dirty as to the silverware. i noticed dried up green stuff under may pancakes. if i didn't remove my pancakes to another plate i wouldn't of know that i was eating off a dirty plate. I am curious that when the plate was plated did the chef see that the plate was dirty? i felt the whole bill should of been dismissed and we should of got a gift card to eat a free meal at our leisure, at any location we chose. i haven't called the health department yet because i wanted to address this issue with your company first. Thanks , Angela order#617971 table 16 guest 2 server Alejandra D. i do not blame he server as much as i blame the person who plated the plates.

20

I was in the Denny's in Jackson TN on 3/5/13 at around 11:30 am at exit 85 on I 40 I set at the counter for 20 min no one asked to help me two other people set down two waitress help them right away did not even ask me anything . Took there orders and walked off . As a business owner my self of a trucking co. Who's driver eat at Denny's all the time because pilot is my full stop maybe ill just put a stop to this and change my full stop and not eat at Denny's ever. This was the worst treatment I have had in a business.

60

Me and my wife sat in the parking lot 8/17/2023 about 7:30sm a car pulls up you can't see in our windows so we watched a female passenger and a man driver drinking little wine bottles. To my surprise the passenger was a waitress at Dennys. I'm a business owner myself. This real disturbed me while they drank wine an used the n word about 100 times. The passenger get out and she's a server. I tell my wife let's go sit in her section. Not only did she smell like a bar her additive was crazy. we heard her cursing under her breath every time she walked away. She had a cell phone that kept ringing that was more important to her. That's sad I would never hire someone to represent my company like that. Her name was Natasha Jackson. The alcohol on her breath was so loud it ruined our appetite. Our kids were disappointed in the service. We got ready to leave we hear naytasha threatened an other waitress there. The other waitress had tears coming down her face. Thank you. Worst drunk waitress.

60

The dennys on sand canyon in canyon country ca . If I wanted to wait an hour to eat then I would of just came in and sat down .... I called and placed an order to a rude and short waitress who still made me repeat my order 3 times before she got it right . She says 15 min and hangs up . No price no nothing . I show up 20 min later and see this angry Asian woman asking me if I need some help and I just want my food .

She say five more min makes me pay and then avoids me for an hour not just her the whole staff Untill my order was ready ........ I just ordered country fried ste ak and a blt sandwich .... She hands me the order faces the other way stretches out her ARM and says bye bye thank you .

I tell her I want to complain she ignores me . My experience sucks , my food tasted like shit under cooked and how do you make a toasted soggy sandwich ?!?!?! Today was the final straw that broke the back . I WILL NEVER EAT DENNYS EVER AGAIN.

I'm going to tell all ky costumers and friends work collegues and everyone to never eat dennys . Only reason I ever go is because everything else is closed . Next time ill go to 711 and buy a hot dog . I perform in front of hundreds monthly .. I will be advising them too .. it wasn't just this one time this is atleast the 10 th time I've been dissapointed

40

None of our three orders were received correctly. One order was T-Bone/Shrimp. Her order had no shrimp., and the steak was well done not medium rare. My order was Sr. Shrimp,green beans, mashed potatoes, country gravy and soup. My husband ordered Sr. Country Fried Steak, Mashed Potatoes, Corn, Soup. My Husband and I had to switch veggies. Our soups were all luke warm, and my potatoes were cold by the time I got the gravy.

I realize the server was new, but she did have a trainer, and the restaurant was not busy at all for a Friday Night @ 7:30 pm. I know the order
didn't go in the computer correctly as the check had an open item for $2.00 and when I asked what the charge was for they said that was the amount added for the shrimp on the T-Bone Steak Dinner. In other words to whole order went in incorrectly.

40

My brother and i went to denny after church hoping to enjoy a great meal. Most of the evening was fine but i just got hone to look at my recipt and realized i was overcharged! We made our own burgers and ask for a 2nd patty which is said to be 150 but i was charged 439 on both of ours which iis ridiculous.

20

on 2/12/2013 my grandmother and I came into Denny's located at 110 Bonita RD Chula Vista, CA 91910 . I was served food off of a dirty plate. i noticed it after i had consumed almost a majority of my food. once i noticed it i brought it to the waitress attention. I specifically told her this is how people get food poison. They removed the fee for that item i purchased, but we honestly we do not know if every plate we ate off of was dirty as to the silverware. i noticed dried up green stuff under may pancakes. if i didn't remove my pancakes to another plate i wouldn't of know that i was eating off a dirty plate. I am curious that when the plate was plated did the chef see that the plate was dirty? i felt the whole bill should of been dismissed and we should of got a gift card to eat a free meal at our leisure, at any location we chose. i haven't called the health department yet because i wanted to address this issue with your company first. Thanks , Angela order#617971 table 16 guest 2 server Alejandra D. i do not blame he server as much as i blame the person who plated the plates.

60

There was approximately 5 customers in seats, I waiting to be seated for 12 min and then when I sat down at my table it took literally 20 to get a drink order, when it was time to order my food I did not get my appetizer, when I got my food I only got half of what I ordered! I am sad to say each time I come to this astablishment I get poor service! I will not be coming back to this Denny's ever again.

60

The wireless internet service for Denny's restaurants in the Columbia,SC area has not been working for over a month now. This service is provided to Denny's by TurnKey Solutions. ALL customers with laptops or tablets are unable to get past the login screen, indicating a network problem affecting several locations causes by software failure or corruption or physical failure of a router or server at a regional level.

The manager of the store on Fairfield Rd. in Columbia has made several efforts to get this looked into by Turnkey Solutions, who don't take this matter seriously because she isn't a networking or IT specialist. Well I am one. This problem is causing a lot of dissatisfaction among regular customers and truck drivers who expect a working internet connection at Denny's nationwide.

It's also costing the restaurant to lose customers, and money. Prompt attention to this matter at the corporate level would be greatly appreciated.

40

We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!

40

we arrived at 9:24 p.m. four employee's at register and none seated us for several minutes nor would make any acknowledgement that we were there later one told one so seat us...it took about 25 minutes to get our order and not but a few in Denny's. Toast had been crushed before toasting, bacon had no taste and half of one piece was missing, waiter spilled tea in a large mess on table and walked away not bothered to clean it up..lots of talking from kitchen with breaking dishes...coffee poured with lots of bubbles like someone really shaking it for a while before bringing it unknown why.....never seen that before... to a foam..on top...order number 307014 did not want tip on card unsure what happened when I left I didn't say anything to employee's about service. I would rather have you handle it seems to make a difference because I feel Denny's corporate office cares we eat a lot at different Denny's and you can see problems if present...this was at Canton Texas on i20.

40

I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else. she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.

60

On January 25, 2015, I took my handicapped mother to the Denny's Restaurant at 1140 Hillsdale Ave., San Jose, CA 95118. It was 10:00am and the restaurant was not full, yet I had to sign-in. When I signed in, I put I wanted a booth. Although there were booth available, the waitress that came to seat us, purposely put us at a half table in an area that was not a good spot for my mother with weak knees and a cane to sit. When asked for an available booth, the waitress rudely said no. At this point, we left. The waitress was rude and seemed to take pleasure in telling us we could not seat in a booth. What kind of customer service is this; especially when Denny's is an AARP company and my mother is 80 years old. Rude, horrible, obnoxious behavior by a waitress.

40

Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. I had to wave down a waiter for more coffee HIS name was Luis i do be leave.couldn't get eye contact with our waitress . I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her... She had checked on her customers and also apologized to them for not bringing them coffee. She was working clean on the other side of the room., plus where i was.Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether. i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted to tell him about our service and he snickered and left. REALLY. The food was blaw, I over looked it sense the grill still needs to be brook in. i was a waitress for 20 yrs and i started at 17. So i know good waitresses. i didn't have any money to tip Luis for being so kind with a smile. i had ask the cashier if i could leave a tip on my credit card for Luis and she said no. she was a Jewel also. So i didn't leave a tip. Felt bad, but oh well. I do not have The ID # for her. i have a receipt only. I hope you don"t just throw this under the rug.

20

hi
my name is Marcellus, and I had apply to you restaurant about a mouth ago. I was called in for two interviews for possible employment. the first interview went extremely well hosted by Dianna I believe. the second by a young lady name nicoletta... nicoletta than called me a day later to come fill out information such as w-2 contact information, etc. when I first walked in the door she and the GM were at the host stand talking. and told me to wait while she got the paper work, while I waited the GM never said a word to me, shook my hand, or acknowledge me as a rising stars the GM left 5 minutes after I arrived. while she was telling me how to fill out my information I had my cell phone out to get information off my phone and she demanded that I put my away and told me that if I had a problem with that I could leave and go else where, although I wasn't employed there yet she made me feel unwanted and unwelcome,
This restaurant has been getting negative reviews such as poor management mostly, some employee having issues with cashing there checks and having to travel nearly 30 miles to cash the own pay check, or checks bounces, are you serious!
for someone who has been giving an opportunity to work in this country and get a management position, she need an attitude adjustment . we don't treat people like this and we don't talk to people any kind of way, I've been in Williamsburg all my life. this is my town and the hardworking peoples town. When some like that is running a company like this they need have a respect for the people that work there and eat there as well. I will go to the papers if I have to, even though I choose to not lower my standard by working with a manager like that, I still care about the hardworking people who work there, and people that spend there hard earn money there. something seriously need to change in that stores location. thank you and have a blessed day

40

On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order.. I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..

20

We waited over an hour for our food. Then they brought our drinks out on dirty cups. When we order take out they leave out half our food.

20

I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.

20

Went to Denny’s in turnersville got seated ordered food right away people were seated after us like 6 or 7 tables we waited almost hour for food we had to go up to ask where food was manager nor waitress ever came to tell us what was going on is this how a business is supposed to be run

20

This last week my wife and I were eating at Denny’s off of White Bear Ave just across from Maplewood Mall, MN. When a person behind my wife took a couple puffs off his e-cigarette. It was just like someone was setting on your chest. When I did make eye contact with that person then he put it away. But the vapors and smell was in the air for everyone else to enjoy. I did call this complaint in and was told your policy was not against anyone smoking them. If you would please take a good look at this web site. It was on national TV so a lot of people had to see it if not glued to a ball game.

40

Saturday, March 29th around 8:45 A.M. Kayla seated us took our drink order, brought them to the table and left quickly. She didn’t return for 10 min. When we said something about how long it took, Kayla got very smart aleck with us for another minute or two. Food came out quickly and was served by another waitress. Then Kayla passed by the table again and made another smart aleck comment walked on off looked over her shoulder laughing. The order was not exactly right the first Time. She could have just apologized and all would have been well. Politeness goes a long way in earning a tip in my book.

20

My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent. However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone. I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you. Clifford Allen 435 Northwood Avenue, Banning, CA 92220.

40

I got charged a $1.00 for One slice of bacon I never ordered I always order two pancakes. Two eggs and four slices of bacon which is $6.59. Yet the last two times the last being march 22, 2013 when I got the check the bill was $.99 for a fifth slice of bacon I did not order. It’s hard to tell how much actual bacon is on the plate since its all curled.

I am on a fixed income and come in around 1:00 am. I always leave a tip but if I go back to Denny’s I will deduct the erroneous amount from the tip. This started about three months ago. I did not go back after the first over charge until tonight thinking things got better. Also one order was completely wrongs he woman next door to me told me they messed up her Oder and won’t go back

Royse city has few late night places to eat but we are having a lot of new construction. Soon there will be more dining choices and I will remember the crooks in this town.

40

On march 22nd 2014 I was fired from Dennys Portage,In) for no reason it wasn’t job related,. I was getting an interview for a second job across the street from Dennys and charleston (general manager) came in and purchased alcohol and he saw me being interviewed and told the owner of the business I wouldn’t hire her she’s bad news. the owner where I was being interviewed told me what charleston said. I was shocked at that . I went to work at Dennys that evening I worked three nights a week at Dennys and Charleston told me to leave and enjoy my job across the street.I cannot believe he was so rude and I never missed a day or was even late all the time I worked at Dennys I don’t think that was very professional of him. He told me not to call corporate because their would not be anything done about this situation. Thank-you Judy Husk (219-654-4058)

20

My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.

Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed because the seat was all torn and broken. The manager was not nice to us at all. Whatever happened to the customer comes first?

The gentleman that is usually the manager we see, is very very nice and we know he would have handled the situation differently. Makes you wonder, how this woman got to be the manager as she was not very clean looking. We left knowing we will never return to that Denny’s again. The manager left and picked up for the waitress and blaming us for changing seats. Shame on that manager and blaming us when the blame should have been put on the waitress who failed to return with our coffee. Put the blame where the blame should be. Thought Denny’s should be made aware of this situation. Also maybe take a run over there and see that it definitely needs a good cleaning.

40

restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!

60

I was at Dennys on 3/12/14 in Belle Vernon Pa and myself and another guest had ordered our meals they brought them out and they were not even close to what we had ordered and we asked the server about it and she said I told the kitchen they were wrong so my opinion is this issue should have been corrected back in the kitchen if she new it was wrong so she took the meals back and the manager came out and was very Rude to us and we were not treated very well the whole visit the manager should not be managing at restaurant I would not recommend this restaurant location to anyone and will never go back which is really disappointing.

60

Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.

 

40

My Husband and I went to dennys ( Center of New England) and he ordered a Philly Cheese Steak omlete with just steak and cheese. Well he got eveything on it he sent it back and it can back with mushrooms which he moved aside and ate some of the omlete he said something to the waitress and she said you can speak to the manager so he told the manager what happened. The manager said well does this happen in all the restaurants you eat in. Like he was saying do you complain just to get free food which we don’t and we pay for our whole meal there, We go to dennys twice a month and never had a problem.

60

When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.

She was laughing and telling them that they were out of applications. We also noticed how much time she spent at the register laughing and flirting with the male customers, while being short with the female customers. She at NO time walked around checking on the employees or checked with any customers to see how things were going. There were several customers complaining about the service when I went to the register to pay for our food.. The manager was unconcerned (with her attitude) and rude. (short with words and unapologetic) Several employees had dirty and wrinkled cloths. I spoke to her with my concerns and she again appeared to be unconcerned. I asked for her managers name and number.

She gave me a number that I still have not been able to reach anyone on. This matter happened on 09/06/13 and today is 09/20/13. I called the restaurant today and spoke to Julia who asked Kim for her bosses number for a customer who had a complaint. Kim said” We can not give out that information.”This Denny’s is opening a new restaurant near Mack Road and Stockton Blvd. in Sacramento. I sure do hope that Kim is NOT the manager and that the employees are clean and have better customer service skills. Kim needs customer service training. She listens but does not hear customer concerns. I hope that whoever reads this takes a better role of customer satisfaction then Kim did.

40

To Whom it Concerns:
On Sunday March 28,2013, our family visited the location off of Hwy 59 and Gessner Blvd. We arrived at approximately 9:50 am, we were a party of 4 adults, 3 children, and a baby. Parts of our food began arriving about an hour of us being seated, and much of it is either cold or lukewarm. After repeated, requests of syrup, butter, silverware and food which was not brought out, I approached the manager who stated to me that all the food is cooked to order and takes time????? I have previously managed an IHOP restaurant and would never dream of replying to one of my customers in that manner. Not only was our food unsatisfactory, but the restaurant was hot, a portable fan was being used in the room we were sat, and the restroom was in need of cleaning.
As much as we have enjoyed other locations of Denny’s, we will not be patronizing any Denny’s location again.
Sincerely,
Phyllis Crockett

20

My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts. We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together!
Glenn Murray

60

Every 2nd Wednesday of the month for years from 12 to 14 weman get together around 8 AM for Breakfast. The lasr three months things have really changed. They make us feel unwelcome. The service is not very good. All the waitress that had worked there for years no longer work there. The food is not as good, the coffee of the April 10th morning was not hot it was just barely warm. Even through there were not very many people there they did not want to put the tables together for us. They always had before. Serveral of us were discussing where else we could start going to besides of Denny;s. I think they are losing a lot of business.

40

About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! (This email is late because I had my son and I’ve been crazy with him.) We went in took a little over 15 minutes to JUST TAKE OUR DRINK ORDER, my fiance ordered a coffee, myself a Fanta, 19 minutes and 37 seconds later the server returns with a Dark soda and a coffee, He apologized and said he’d get my fanta my finance asked for sugar 21 minutes and 53 seconds later we got up and left the server sees us leaving and shrugs and says, “O well.” I turned around, being a manager myself knowing WITHOUT CUSTOMERS WE HAVE NO JOB, looked at him and said, “Words like that are uncalled for and inappropriate!” He smirked and continued with his current conversation with someone he apparently knew very well! I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s! This guy didn’t even seem bothered with his actions!!!!
Sincerely,
Rebecca S.

40

I am a regular customer at the dennys in Hempstead Texas my family visis this restaurant every weekend. tonight has to be the most horrible night I’ve experience there. we arrive there around 8:45 p.m.a party of 5. it was to be exact 4 adults and 1 child. the person that waited on us… “Quote” its my second day what do ya want to drink.

My granddaughter ordered a strawberry banana smoothie she was told we don’t have the stuff to make that. we had to ask for refills on our drinks. we never got silverware we had to ask for napkins. my son order breakfast and his plate was not complete we asked for the item that was messin they never brought it.

We asked for a order to go, the waitress told us that we could not order it until we went up to the register to pay for our food. So we ordered a bacon cheeseburger plain, when they gave it to us it had lettuce & tomatoes.then she charged us for kid plate which kids eat free between the hours of 4-10pm. It was very unpleasant!! I am very disappointed in this restaurant.

40

I visited the Mobile hwy store in pensacola fl tonight. The serviceDennys or tell my colleagues we have to choose somewhere else to eat.ed good, we were quickly seated and order taken. The server brought our food out 2 grand slam sluggers. 1 meal was ok but the sausage ewasnt cooked, the second meal had undercooked eggs that were cooked barely over easy when over medium was ordered, the sausages were under cooked and the server never came back to the table. I couldn’t ask to have the eggs & hashbrowns redone because there was no longer service from any server or manager. I finally stopped a server who was able to give me my ticket and as she tossed it on my tabke she quickly hurried away.

I proceeded to the register where the manager was told he’s going to complain to corporate. She barked out my total and swiped my card and never asked what was wrong ir if they can do anything to make it better. She didn’t even give me my receipt fot $17.00 and change.

I travel a lot for work and I prefer Dennys and I hop but after this experience I will have rethink where I can have experience.

I hope that this is an isolated incident and I dont have to avoid dennys

20

Last night (2/16/13), my friends and I went to the Denny’s on upper front st. in Binghamton NY (according to the receipt, restaurant #8194) as we do every Sat. night after bowling and we have never been so upset and disappointed. There were 5 of us and it was around 9 pm… First we waited almost 15 minutes to be seated, there were only about 7 customers in the whole place, we finally got seated and waited nearly half an hour just to have our drink orders taken. We ordered about 45 minutes after we were seated. The appetizers we ordered came out about 30 seconds before our meal, 4 of us had ordered skill it meals that were served on plates and were cold! We heard the waitresses yelling at the cooks that they were skillet meals, the cooks yelled back “oh well guess they’ll just have to eat it off a plate”! The waitress was very unpleasant and never checked to see if we needed anything. We have never been displeased with the service or food but last night was ridiculous! Even when we said the food was cold no one seemed to care. We all finished with deserts and even they were not up to par! I am afraid that if service like this continues we will NOT be visiting anymore! The rudeness was inexcusable! I rarely complain but I feel something should be done. We spent almost $80 between the five of us not including the tip, which she did NOT deserve!

20

went to Dennys on 82nd st Inpls, In…they dropped my cr card in a slit on the counter and it was locked in there,,,, the manager had no keys…called the gm she refused to come unlock it…the lock box was to be for cus complaints but there was no forms to fill out just an open slit on the counter where you pay!! They sd I would have to come back the next day!! What if that is the only source of income I had??

What I was on vacation or traveling to someplace on a time restraint?? The sd I would have to come back my daughter sd thats not exceptable we have to have her cr card back tonite they sd no one had a key but this gm girl…came back the next day drove 15 miles back and the manager isnt even there hes ( Travis ) hes running errands!! They are out of food and or supplies!! So I waited…finally he came because I sd im not leaving without my card!! he gave my card back and explained my issue with that process he couldnt have cared less,,,

never even offered me a glass of water or sorry for you drive back!! What business has no key for there” customer complaint box”? What gm expects you to leave your cr card there with them??What manager for a restaurant is running errands on there shift?? If I didnt get the card back I was going to call the police! Would you leave your cr card all night in some reataurant?? Worse thing they didnt even care…just leave it was the answer

20

I went into the Denny’s on the Carlisle Pike in Mechanisburg PA at approximately 10.35am on Saturday January 19th 2013 and recieved the most horrible treatment in my restaurant life. After waiting a considerable length of time to be seated I asked the lady at the cash register if Icould seat myself ? She barked at me is such a fashion that I felt absolutely be-littled. She told me that three of her wokers called out sick with the flu so everyone was busy so I should just wait and someone would get to me in a while.

Ten minutes later a waitress tried to seat me in an isle table and I made the mistake of asking for a booth instead. The attitude from this young female was so alarming my guest who was a caucasian female had to ask her to calm down since all I was asking for was a change of table. My waitress name was Janet and she started out being pleasant until I asked her for a clean cup because the one I had for coffee had lipstick stains. Because of this I waited over an hour for my order.

I had one cup of coffee which got cold and distasteful after about 20 mins and to top it all while I was waiting for my order when I saw the waitress Janet leaving the building. I could not believe my eyes, I thought the waitress was leaving so I went outside to see for myself, only to find a group of waitress standing outside smoking. I was in total dis-belief, I was waiting over half an hour for my order and the waitress was outside smoking. I was further dismayed when she came inside and grabbed her notepad without washing her hands and started taking another customer’s order. Strange enough this customer got served before me. I called Janet to complain and she brought my order which was almost crisp from being under the warmer so long.

To top it all I got cheated out of the bacon in my order and I asked for sugar-free syrup twice and got completely ignored. I am an African Amercan male and I truly believe that I was the victim of a racist encounter at this Denny’s. I could not eat this terribly dried up breakfast.Tthe order was not complete as the menu stated, and I was still charged for this horror show. The restaurant number was 1342 and the order number was 513935, the table number was 108 and there were two guest. . I will absolutely contact by legal council about this encounter because as a matter of principle this was wrong, Denny’s should be ashame of themselves, I will never visit this or any other Denny's again.

20

My family and I were at Dennys in Yakima Wa and the server there, her name is Summer Wildflower, was talking about her Sexual Herpes and how she abandoned her husband and her children. Now I do not appreciate that kind of behavior around my family, especially at a public restaurant and I think that she should be fired. She acted also like a W**** taliking about all the guys that she went out with. We will never go there again and if you have any morals, neither will you.

40

On Monday January 7, 2013, I parked in Denny’s parking lot and slept in the car along with my child. We stayed at the Denny’s parking lot, because it was well lit and we wanted to feel safe from my physically abusive boyfriend. The next morning, an employee reported us to the police for being parked there. If an employee had asked us to leave we would have done so. I just wanted to feel safe for once. Police officer pulled in beside me and asked if everything was ok, and stated he was called there by a Denny’s employee. I informed him about my situation and that I didn’t know I had caused any problems. He drove my son and I to police station where we would wait for Women In Need to arrive. Meanwhile the vehicle was still parked in the Denny’s parking lot waiting for the owner to drive it off the parking lot, which happend to be my very abusive boyfriend. Upon arriving he stated that the waitress told him that my child and I had been taken to a shelter, and told him exactly where the WIN was located, and stated she too had once stayed there. WIN has a very strict policy that NO ONE may tell anyone where the “safehouse” is, and if someone is picking us up, we are to meet them elsewhere, so that others will not be jeopardized. Because of her telling my abusive boyfriend where the battered women’s shelter is, my child is now scared that he is going to hurt us. The whole purpose of the shelter is for women and their children to be safe. It was not her place to tell him and put my child and I in a dangerous situation. She doesn’t know me nor my boyfriend, and I cannot comprehend why she would tell anyone where to find the shelter. I hope she is happy that my child is so frightened he can’t sleep at night, because of her actions.

40

My friends and I visited Denny’s in Evansville, Indiana on Wednesday night and had horrible service. Our waitress was not available most of the she hardly ever checked on us. Our drinks remained empty for up to 10 minutes without her refilling them. My fiancé asked for seasoned fries but got regular. I ordered an apple juice with my meal and it didn’t arrive until 5 minutes after my food arrived. When it arrived it did not look at all like apple juice, it looked like cloudy water. I couldn’t believe she would serve me that as apple juice. I could tell immediately that the syrup had ran out and it was mostly water. When I told her it was mostly water she said it came out of a machine so it was probably all like that. My daughters grilled cheese looked very unappetizing, it was burnt. My experience was one of the worst I’ve ever had at Denny’s.

20

On 1/2 /2013 we decided to have breakfast at Denny’s in Lake Havasu, AZ #7085. I have been a truck driver most of my life before retirement and I could always count on Dennys for good breakfast food. This restaurant advertised that it was under new management so we expected this would be a very enjoyable experience. To our dismay the food served was cold and not very enjoyable. My husband ordered bisc&gravy and a side order of sausages. The gravy was cold and the side order of sauages was on a plate that had grease on it and it too was cold. I had pancake which were hot but the bacon seemed like it had been precooked and was just waiting around to be thrown on my plate, not hot of the griddle. The servers were seniors and I am not sure it this was there error or the cooks, but whatever it didn’t prove satisfactory. We had to track down any server just to get a refill on our coffee. What do you think? What could be the problem with this restaurant? We like Dennys and want you to know so you can check into this and make it better.

60

Complaint regarding Denny’s in Belleville, Ill.. Several on-duty detectives with the Belleville Police Department dropped in to Denny’s while working on-duty. The detectives had their badges and their guns. I guess This bothered a patron who then complained to a manager, David Rice, who then complained to one of the detectives: Please take your gun to your car or leave.

As a patron who eats at Denny’s I will Never return to your restaurant because Denny’s doesn’t like the police. I live in Oaklawn, Il. And I have several Denny’s near my home and because your chain discriminates towards law enforcement that protects us I will choose a new place to fine with my family.

40

I have been a customer at the Denny’s location in Taylor, Michigan for over five years going at least once a week. Stephanie, one of the waitresses has kept my friends and I going throughout the years because she is the best waitress I have ever had in any restaurant. I walked into Denny’s this past week and knowing that I am vegan, she immediately informed me that they will no longer be carrying the vegan burger. As there are few options in Michigan to have a meal without meat, I was very upset knowing that after I could finally have a real meal here, it was taken away. There are many people that I know of who eat the same way I do, wanting to simply be healthy when dining out with others. With so few options one can understand how upsetting it can be when they are no longer an option. Not only is the vegan burger no longer an option, there are hardly any options that are meat or dairy free. I would just like to simply make a formal complaint about the ridiculously unhealthy menu that started to make a change for the better but is declining back to unhealthy. I would also like to say that there are many waiters at this establishment who get no credit or perks for their hard work. They should at least get some sort of award for dealing with corporate rules, regularly intoxicated guests, and rude people in general. Thank you.

40

The Dennys at I-25 and Bijou in Colorado Springs, CO is the worst. At 9:30 am we went into Dennys for a simple breakfast. There were two people complaining at the front register about service and food. All the waitress could say was, sorry. There were two waitresses and the manager was serving food from the kitchen. We had an ll am doctors appointment. There was one table of eight and five tables of two, we were seated within a few minutes, it took twenty minutes to get a menu, then it took another twenty minutes to give our order, we were given one cup of coffee (two of us) and water. At 10:25 a.m. orders were coming out and going everywhere but to us. I approached the waitress and she said that their table top of 8 had thrown everything off and our order would be up in 10 to 15 minutes. I told her we would pay for the coffee and leave, she said the coffee was on the house. The manager in the kitchen had about 5 orders cancelled and more people were walking out than walking in, all because the Dennys could not handle this table of 8 guys. As we were leaving three people were waiting for some to go orders they had called in but were not ready, two other people were complaining about food and service, and the kitchen staff were standing around shooting the breeze, because all of their customers had left.

60

Denny’s – a place I used to enjoy taking my family to eat a good meal. Please note the words – used to. Have you and your management gone totally stupid? I will only say this, because I am finding it very difficult to keep a civil tone towards Denny’s. As a measure of protest, I and everyone whom I can influence WILL NOT be frequenting your establishment again until

1 Denny’s issues a complete apology to the policemen you disgraced.

2 Denny’s FIRES the idiot night manager who made the decisiion and acted on such an idiotic idea.

David Capps

40

I will no longer dine at Dennys while traveling because I find it offensive that a police officer was allegedly denied entry because he was carrying a gun. If all guns were banned the only people carrying guns would be the criminals. I hope the word gets around to all the customers who would otherwise choose Dennys and they will find someplace else to dine where common sense is the norm . Criminals will come in Dennys armed . When this happens you may wish someone would notify the police who carries guns to protect You. Stupid, Stupid, Stupid rule.

20

Tonight we ordered from dominoes as we had many times before we have never had a complaint. The type of pizza we ordered was crispy crust mushroom onion And hamburger. We were impressed in the recent past by quality so again we became regular customers. BUT this time. The pizza seemed to have reverted to the old reason why we stopped ordering in the first place. First there was for each slice maybe 1 piece of hamburger if at all. Then the mushrooms were sparse but ok. There was an overwhelming amount of onion. I proceeded to call the manager to let him know he was nice enough. And offered to send another pizza. With more hamburger. But. I declined. I don’t think he took my feedback seriously at all. It saddens me that. The quality in westfield MA. Is suffering again. When the market for well made pizza is overflowing. And at a lower cost than dominoes. Once again you have lost a customer.

60

Server by the name of Meghan was very immature, texting while on the job and even cause my good friend to run out of the building crying. I was extremely upset at this, the employee had no business poking her head in the drama and frankly should have just kept doing her job instead of instigate the situation

40

Just sat down to eat at Denny’s and my cousin asked for a coffee. She received a mug that had lipstick imprinted on the side that someone had just drank off of. This is very disgusting and she could have put her mouth on it if I had not seen it. I felt as tho she should have been accomedated with a free appetizer, and the manager refused.

This location is in Perris California, and the managers name is Jen. This is just just very bad customer service, a free dessert or appetizer for the trouble wouldn’t have hurt. Denny’s management does not care about customer satisfaction!!!

40

Denny location in Stanton by garden grove and beach. I order a country fried steak dinner and when I check my dinner, it had only one Patty. So I spoke to the manager and ask her why is there only one patty,and she told me that the menu has change and the dinner come with only one Patty. I check the dinner menu and it has two Patty.

I was charge $10.99 for the country fried steak dinner with only one patty. I’ve been going to Denny for over twenty years, I can’t believe that this is happening. The manager could of just say it was a mistake, but instead she told me word for word that the menu has changed, while on the present menu it says two Patty for country fried steak dinner and I have the dinner receipt for record.

40

To whom it may concern,
My daughters and I went to Denny’s on Christmas day, expecting what we usually get, great service,
Clean atmosphere, quick friendly service, well to say the least we were NOT happy, we sat for almost
10 minutes before someone even acknowledged us, we then waited again for our waters, when we did
Get it 2 out of the 3 had floaties in them ?? The resturant as a whole was dirty & smelled bad, the restroom
smelled gross. Anyway our order came almost 20 min after we ordered ( they were not that busy either)
we ordered simple 1 cheeseburger, with fries, smothered cheese fries, & I had mashed potatoes with corn
& gravy & a skewer of shrimp. That was all ! I’m very disappointed !
And to top it all off we were on vacation . This Denny’s is one I will never return too EVER!!

40

I visited my local Denny’s today in ontario, ohio. When I arrived it was not busy but they still took a while to seat my two children and I. When we were seated I asked for a booster seat and a high chair, the boy acted as if it were a hassle and was rather cocky. I have a three year old and a one year old did he think they were going to sit at the table like adults. Normally my husband or I would retrieve these things for ourselves but he is currently deployed and I did not find it out of reason to ask him to get it. Our waitress came, she was pleasant and took our order quickly, the food was also presented quickly. My children’s meals looked good and they seemed to enjoy it but my eggs were brown on the bottom like they had been cooked too long, my hash browns were crunchy and looked nothing like they are supposed to and my shire sausage was burnt on one side. I thought about complaining there but didn’t have the heart to say anything to my waitress, she was too nice. I don’t know if maybe they got a new cook but if I am going to pay to eat at an establishment I expect the same quality I would get as if I cooked it myself.

20

Went to the Denny’s in McAllen, Texas. The service was horrible. Our waitress was never around, took us over an hour to get our food. And once we finally got our food, we didn’t even get all of it. We had to call the lady twice in order to get the rest of our food. The eggs were hard, we had to cut them with a steak knife. Finally when we told someone about the experience, all he said was “oh”. Overall horrible experience. We will never be going back.

60

I came with my family to your saginaw, mi Denny’s and am appalled at the unorganization and terrible service we experienced. We came in for a Christmas Eve dinner and waited for 15 minutes to be seated along with 6 other people who had been waiting even longer. We were sat and never asked what kind of beverage we wanted or when a server would be with us. We waited at our table for 25 minutes before I called over the manager to take our drink order. The entire resturant was filled and they’re was only 1 server doing all the table. It was 10 minutes later that he brought the drinks and he brought the wrong drinks. And the hostess took the drink order of the table next to us and they had just been seated. It was nearly another 10 minutes later before our orders were taken. This has to be the absolute worst service I’ve ever experienced before and I’ve been coming to Denny’s since I was a kind am seriously not considering coming back or recommending your resturant to anyone I know.
Very disappointed,
Nick barr

20

To Who It May Concern:
On a weekly basis I order take-out from my local Denny’s restaurant. Each time I visit (12/02, 12/06, 12/17) the Denny’s on Reseda #46789 (Merchant #1) I am harassed by the store Manager! He is never friendly or wearing a name tag.

His negative attitude and comments towards me include statements like “other Manager’s may not charge you for a cup of ice, but I have to start charging you.” ‘I need to see ID’ when I use my credit card for payment and I don’t see the same Manager telling other customer the same statements.

Two weeks ago, while in the restaurant, I told the District manager. The comments have not stopped. This time I am writing a note to the Denny’s Corporation, BB, yelp, and possibly the media to let them know about this Manager’s conduct. I want my complaint placed and in his permanent file and tallied in his next review. I feel his actions are speared by both racial and gender biases. Though it may not sound much, it is enough for me to write/phone the corporate office. This man never says ‘hello’ or ‘good morning’ like I see him doing some other customers.

Last night I went to the Denny’s restaurant on Topanga Canyon Blvd. and both the Manager and employee were very nice to me. I have driven 5 miles out of the way to this Denny’s to avoid the Reseda restaurant’s disrespect! I am determined to keep writing complaints until your company removes that manager from any store in my local area. In closing, he is not worth the financial loss of me taking my business to another company and telling all of my family/freinds about my experience and the corporate response.

Respectfully,
K. F. Williams, MPA. MS.
818 4165338

20

On Friday 1/27, I visited a Denny’s near home (CA), store # 8747. When we entered, there was just another table in the restaurant since right across from Denny’s they had just opened Buffalo Wings & everyone is going there instead. Considering that it was dead inside, the server sat us down and took forever to check back with us. When I showed her my coupon of buy 1 get 1 free entrée asking if we could choose any entrée in the menu, she said yes and disappeared once again. Another party of about 8 people entered and they got seated to the left of us. She took their drink order, brought out the items, and once again, disappeared. Never checked in on us.

After 20 minutes of waiting, she finally stopped by and took our order. Since the coupon says we need to get 2 drinks with it, we ordered an OJ & an iced tea. Appearantly the OJ comes in either small or large but we never specified the size, and she never asked.

Throughout our entire dining time, never once did the serve check in on us to see how we were doing. She did walk around but it wasn’t to check in on any table. So we assumed that she was just lazy, not so much of biasing on us using the coupon. I jokingly told my husband he would have to make eye contact to get her attention, we both tried, she saw us, but nothing! So he raised his hand, waved at her, and asked for a refill on the OJ, but (sorry we didn’t know this), there’s no refill. Fine. Instead, she brought out the bill & left it on our table. We asked her for a togo box, that was a second time she stopped by our table.

Seeing that the drink was charged as a large OJ, I was a little puzzled thinking I didn’t ORDER a large, I didn’t even know what she brought out was a large. So as we made our way to pay, I mentioned to her at the cash register that I did not order a large. She then turned to my husband, had the nerve to point at the menu which was 3 steps away, & demanded “give me the menu, I’ll show you”. He brought it to her, she pointed @ the price & said “look, small is 1.99, large is 2.65”. I replied “yes I understand, but it’d be nice if you’d ask us for the size specification”. “No, just like how you would in any restaurant, it is YOUR JOB to tell me what you want, NOT my JOB to ask. Just like your coupon, you ASKED me if you could use it. NOT MY JOB to ask you.”

What?

I answered back, “no, just like how you asked me about how I would like my eggs, my steak, & my toast prepared. Same thing with the size of the drink! But it’s only a difference of whatever, I’m just letting you know”. To my statement, she turned to me, waved the receipt in front of my face, & said “it’s ok. I pay for you. You can’t afford the 65 cents, I pay for you.” This was it for me. There is no way any human being can possibly talk to another human being like this. Plus, if 65 cents make that much of a difference to me, I don’t think I’ll eat @ Dennys. I could have gone to Norms & other places where there are cheaper food at about the same quality!!!

So I demanded to talk to a manager instead of dealing with her. She ignored my request, turned around & repeated “no no, it’s fine. I pay for you. You’re so cheap I pay, that’s fine!”. I said more firmly “I need to speak to your manager”. She turned to a co-worker, spoke in Spanish, laughed, & walked away to talk to the manager who has been standing behind the glass window behind her this whole time. He nodded, smiled, gave her a comfort tap on the shoulder & chin & said “it’s ok I got it. Love you”.

As he made his way out, he said he’ll take care of the 65 cents for me. I DON’T THINK ANYONE AT THIS PLACE UNDERSTANDS THE REAL PROBLEM HERE. It’s the customer service that I’m not satisfied with, not the 65 cents. With my t-bone steak meal, it was well over 65 cents for sure! My bill was $40+, why would the 65 cents matter?

So I explained the situation just like what I have written up here, when I got to the part where the server only came to our table twice 1) to tell us no refill, 2) to give us the check, right when I finished my sentence, the server dashed and jumped from out of nowhere to the counter, slammed on her on it, & said “fine, you want to lie, lie. You people LIE”. I turned to the manager & asked “is this how a customer should be treated?”, he turned to her and said “it’s ok Maria, I got this”.

Wow, never once was she asked to calm down or step aside, she had the full right to be there & pointed at my face all she wanted. At the end, I asked for the manager’s name, the server’s name, & the corporate email to report this incident. Maria, my server, was standing with the rest of her gang in the corner dogging us down, speaking full-blast Spanish and laughing because we’re stupid enough to think corporate email would work.

As we made our way out, in the parking lot, a white lady said to us “I saw what happened in there, but seriously, why would you waste time with these people. This is their “hood”, they are protected by law & they’re not going anywhere”. I disagree. Regardless of one’s race, one must fulfill a job requirements as one promises to do so upon hiring. This letter is a one of the many reflections of Denny’s customer service: negligence, attitude, and unsafe environment. Will I ever eat here again? You know the answer. Will I publish this post on all the search engine and social network? Will I publish this on my personal website? Will this be on our local newspaper? Definitely.

What I demand is not the 65 cents. But I demand justice. The fact that we as mankind treats each other with kindness and not what I got from Maria, our server.

60

On 10-29-11, we stopped to get sundaes to go from Dennys on Roscoe and Topanga in West Hills in California and the guy didn’t seem to want to get it. He got it and perked up, but once I opened it to eat it, it was DISGUSTING!! There was a few dried up, hard pieces of fudge on top and the sundae was just gross and uneatble. I think it was the manager. Pobably the same guy who threw my friend and I out a few years ago because we were playing a card game. We ordered coffee. We didn’t just sit there playing games and we weren’t being disruptive. They say customer service matters to them, but it doesn’t seem like it.

60

My son is a cook at this new franchise, and he calls it the best job he’s ever had. Except for one problem. Almost as soon as the restaurant there was one cook was belligerent, lazy, and finally, dangerous. This cook man assaulted another cook, then brandished a large knife and threatened the other cooks. At first, the owner said he would fire the man after payday. Then he said he was afraid of being accused of discrimination. Now this man is back in the kitchen and I feel that anyone, of any race, should lose their job after threatening a coworker, especially while waving a knife at them.

I know that in the past Dennys was accused of discrimination, but clearly this is not the case here. As scared of being accused of discrimination as this owner is, he needs to be more worried about letting this violent individual stay employed there. I can tell you, as a multi-racial individual my son could care less what color the man is, he just wants to know that the people he works with aren’t going to snap at any minute. As his mother, I can tell you if this man assaults my son, I will sue this franchise owner. I will sue Dennys as well. There’s a reason he’s so scared to fire him, and it doesn’t take a genius to put two and two together.

The past problems of discrimination makes me believe that it’s a little talked of rule of thumb given to owners, to keep Dennys out of the news. But this is a dangerous man. Now that he knows he can do that without consequences who knows how far he will push the envelope next.

60

My friend and I had gone into Denny’s at 7619 E. Ben White Blvd. in Austin, Texas. There is black mold in the corners of the restaurant as well as on the cieling tiles. We had sat in the dinning room with the glass window walls and it had a very high smell of wet mold. After leaving I started to get a headache and felt sick to my stomach. This should be addressed because you can have many lawsuits if the mold is serious. How can a nice family breakfast restaurant like Denny’s allow mold to bother it’s business to the point where it is actually losing customers because of shoddy service!!!!

40

I went for supper at the Big Spring, Texas Denny’s workers were in and out smoking then return to work without washing hands. They would serve coffee/food then return outside leaving place unattended. What upset me the most was when the cook anwsered his cell phone while cooking!!! He keep holding the phone and cooking. He hung the phone and never went to wash his hands until i pointed my concern to the Manager. Then manager walked to the cook and ask him to “hang up that phone”! We got up and left when no attempt for the cook to wash his hands. We choosed to leave without eating and the cook followed us out to smoke.

What a dirty looking environment to begin with >>>> this place needs to be torn down and rebuilt to make it clean. I plan to call the health department in the morning.

40

we visited dennys in checotah oklahoma today and the waitress was un interested in taking our order. we ordered a apple cranberry salad and soup a desert cup and a slice of coconut pie. we had to ask again for our soup and the salad was minus the apples. we never received the fruit cup or the pie. she said the pie was frozen and couldnt be served at this time and she was still looking for the fruit to make the fruit cup. we thought we would give them one more time to redeem themselves so we tried their breakfast. they took our order but thirty minutes went by and still no breakfast. then fourty five minutes and nothing so we decided to go to mcdonalds where we got waited on right away and a heck of a lot cheaper.

60

If you want cold food and drug daelers the Denny’s at 425 ne. Hassalo in Portland Or. is the place to go. Sit and watch the pimps and the prostatutes play around the resturant. Watch the shift manager Janice let the local bullies walk out with dishes and not paying there bill just because that person was black ( as she is ).I’m a senior who really likes the food at Denny’s but since this is the only Denny’s in my neibhorhood I will not be consuming food from this place again and if Denny’s has any respect in its company they should clean this place up, add security and take a better look at the people who run their business’s for them.

My main complaint is that I watch and timed how long it took to bring our meal to the table once it was placed on the waitress station by the cook. Over 10 miniuts it sat getting cold while the help in this placed walk around giggling and talking street talk, very un- business like. Well Denny’, as of now we are through.

60

The pecan chicken cranberry apple salad was unfit to eat. the greens were very wilted and were more stem than edible portion. there were no pecans because we asked for them, and were offered peanuts instead which is disgusting. the chicken was microwaved to long and was unappetizing. the size of the salad was the small portion and we were charged for the large size. If there was 12 or 14 cranberries then that was abonus The server was uniterested in his job that day and did not seem too concerned about our problem with the meal. I can not say enough negative comments about the meal. Was a most unpleasant dining experience. I well not be visiting this dennys any time soon and possible never again.

20

I would think that you would realize charging $2.00 for a cup of coffee is ridiculous. I could see $1.00 a cup to draw your public in. Kids it free under 5 years old is good. Deserts have price with a meal would be good. Special discounts for senior citizens other than a senior menue. Other restraints in my zip code area 32765 and 32708 offer this. I DO NOT SEE your restaurants’ overly crowed. Your food is not that great. Does not have that home cooking taste. Breakfast is so, sometime good….mostly bad…..I usually end up with an upset stomach. I use to eat at Denny’s once a week. Now maybe once every 6 months. (Like today). It wasn’t that good.

Help must have got up on the wrong side of the been. I even asked if she was feeling ok. Help could be friendlier. I have a whole list of ideas to improve your restaurants. Without your public you have nothing.

40

I’ve had several bad experiences at the local Denny’s. Twice I couldn’t get served and left. The second time I complained to the manager by phone. A couple of times my bill was wrong. A few days ago, when I went to pay, I noticed my “subtotal” had jumped fifty cents – before tax with no notation of what it was for (I hadn’t ordered a drink or anything extra to my knowledge). I ordered a dinner at Denny’s which came with 2 sides. They told me that one of the sides was fifty cents extra. I told them I didn’t see that in the menu – and after insisting I be given a menu to show them there was absolutely no notation about that.

They asked if my Denny’s server had told me and my answer was no. They took off the charge, but I’m still left wondering about their business practices.

20

i always order at dennys for our company lunch. the address at 4824 n. river road schiller park 60176. date of order 05/24/11 time 10:48:36. the request was to make sure the steak dinner to be meduim rare and too make sure to make it really meduim rare due to unable to go back to get a new one if wrong due to lunch time is limitted. i rcvd the food and it was very well done!!!! i talked to the manger, miguel at that time and he is very rude and mean and sarcastic that i am just making up the story that the food is well done. i apologize for the word but he was an A** when he was talking to me.

he do not want to return my money without bringing the food back there and i told him that i wont be able to bring it back due to my work require to throw all food after lunch time and not leave in our desk. that is our policy!!! my company is very big and you just lost our business!!! i want my money back for $15.17 and i will not go back to that restuarant so that they can harrass me. you can reach me at sheilla.guarin [at] xerox.com. thank you!

40

I had been visiting the Latrobe, Pa. Dennys for many years. And up and until a few years ago I quit visiting because of the food quality. I would order breakfast and more often than not the food served was not per my request. ie, I would order an item without cheese and the item would be served with cheese. I would order my eggs over medium, and they would be served runny or hard. Many times the eggs would be floating in grease. The hash browns would either be over cooked(burnt) or almost still frozen. It was not just me. I would observe the server returning items to the cooks, because there was some problem.

Last year I retuned to see if things had changed. For awhile things we okay, but lately its back to the same thing.
The servers are afraid to say anything because of being reprimanded. They have set quidelines for serving and clearing tables, and do not feel comfortable doing whats right by the customer. It seems that volumn and customer turn around is priority over service and food quality. The server should be the judge as to if the food is of the standards that Denny’s subscribe. If the server observes that the food is not to the customers request, the server should be able to have the cook redo the order with out fear of any repercussions and the manager should back them and hold the cook responsible for the qualily of the food.

An item that is not prepared to the customer’s request, should not be presented to the customer, and ask them if it is okay the way is is? It should never be put on the tray, and say “order up”. The servers at the local Denny’s are all very considerate and polite, and apoligize for the problems. The manage(s) will visit and talk about the problem, but it is just lip service, for the same things keep happening. I don’t see any corrections in later visits.

I will probably not be returning to the Latrobe Denny’s in the near future. I visit Denny’s at least once a week for breakfast, so these comments are not from just a single visit, but occurances for over the years. The one reason that I return is that the servers do a good job, and on the occasion when the food is served, per my request, is good.

40

Manager at dennys in absecon new jersey was rude and immature telling me to go to the kitchen and watch them cook the eggs that was sent back because it was not properly cooked in the first place. This incident happened April 30,2011 at around 7:30 am while eating breakfast at Denny’s. This manager, should be reeducated on how to treat customers with respect at his location. Very rude manager at the Absecon, New Jersey restaurant.

60

After dining in at the Denny’s located on Lynhurst Drive (near the airport) in Indianapolis one morning last week, I received the bill and went to the register to pay. My friend left the tip on the table, and went out to the car. There was a customer paying , so I stood behind him, with my credit card and bill in hand. Once the Denny’s cashier completed that transaction, I came up to the register, again with card and bill in hand, however she did not acknowledge me. She shut her money drawer, then walked away. Hummmm…OK. She must be busy, I thought, so I waited for her to come back and ring me up for the bill.

And watched as 3 other Denny’s employees walked behind the counter and past the register to fix drinks and turn in orders…and waited, no one ever said a thing to me. So,I finally said in a loud voice “guess i will have a seat while I wait to pay!” and I did. Seating at a booth across from the register…I waited….Well, I’m sure you get the point, I ended leaving after waiting 15 minutes without paying! I even stood outside to leisurely smoke, and nope NO ONE noticed! Now, granted our Denny’s bill was less than $10.00, heck we left a $4 tip, so my intention was never to dine and dash!

Not sure what the problem was, but waiting to pay for that long and being ignored at Denny’s is unacceptable! My time too is valuable, a simple “someone will be with you in a moment” or even a “hold on’ would have been ok. Heck-they could have just have said nothing to me, but let me pay, so I could be on my way….

20

The dennys in our area never have french dressing for their salads! why???

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