Denny's Complaints Continued... (Page 4)

My husband and I recently toured the USA for six weeks and ate several times at different Denny's. On Friday January 31st we were in Pecos, Texas (store #8584)and had the worst meal and service of our extended holiday. First, the restaurant was dirty, service was slow. Our waiter was much more concerned with visiting with other tables. I ordered a salad and received a dinner salad (on a hot plate) with about one cup of dressing on top. You couldn't see the salad for the dressing. When I asked for a salad with dressing on the side, I had to ask for it again after my meal came. I ordered a "hot platter" meal that was served on a regular plate and very, very greasy. My husband ordered spaghetti that was dried and cold. The managers comment was "we're short of staff and busy". We visit Denny's quite regular and I have never encountered a restaurant such as this and I think it is a disgrace to the franchise name of "Dennys". I would hope that a regional manager pay a surprise visit to this franchise.

While sitting at the counter, condensation from the air vent above dropped onto my food. I tried to share what had happened with the Manager, Kathy. Who told me I shouldn't have been sit there. I said I sit there no knowing there was a problem and I thought she would like to know since it was a health safety issue. She walked away and wouldn't talk to me. I was not impressed.



Disclaimer: This complaint was submitted by John Huff on 08/31/2013 at IP address 70.136.12.67 using our Dennys Restaurant #8817 Bolingbrook, IL complaint form. This opinions contained in this Dennys Restaurant #8817 Bolingbrook, IL customer review titled, "Manager not interested" do not reflect the opinions of this website.

I had breakfast with my a friend this morning at Denny's. I was repulsed by the dirty plate my breakfast was served on.
I notified my waitress that my plate was dirty, she could see that it was indeed dirty, she said that she was sorry about that and told me that she would get me a fresh one. I watched as she sent my plate back to the kitchen, a minute or so later she returned with my breakfast not freshly made but transferred to a different plate, needless to say I couldn't eat the recycled breakfast. I informed the cashier about this incident, she said the manager was not available, I told her that this was a health risk to say the least I told her she gave my my change and told me to have a nice day.
This is not my first bad experience with Denny's but I assure you it is my last. I am looking into filing a complaint with the health Department, cross contamination was a risk if I had eaten this food.

Today (1-23-2012) at 3:00 p.m. we visited Denny's on 46 in Sanford, FL. We ordered our drinks and just rec'd them and
this man started spraying the whole dining room. It was a sprayer like you would use outside and a lady held the hose as
he sprayed. When she went by our table she looked at me and gave me a big smile. Our throats made it hard to breeze so
we got up and left and went to Denny's on 436 in Altamonte Springs in FL and the restaurant was beautiful and the service
was great and the food was excellent.

I have never in my life had something like this happen. There were several employees around and no one said a thing.
We are seniors and we eat out every day and this was jut uncalled for.

I was in your restaurant in Anderson SC appx 1 week ago and ordered a meat ball sub. They took my order and came back out to tell me that they do not have any meat balls in stock. I understood and changed my order. I went back to the same Dennys today and ordered an appetizer sampler only to be told that they are all out of cheese sticks. I once again had to change my order and got chicken fingers only to be told there was no honey mustard. To me this is an issue. Its obvious that it is a busy place but I can think of several other all night restaurants that never ever have said they are out of food. I think it may be a good idea to look at management because i know they just got a new manager and then all this began to happen. Thanks

This past sunday my family and I decided to have lunch at dennys located at 3580 S wadsworth Lakewood CO. we had a decent dinning experience but when we left the restaurant it was when we realize how dishonest the employees were. My son was playing with his IPod after he finished his meal, got up and went on to the restrooms. We left not knowing he had left his iPod behind, as we got to the car within two minutes we realized he had left it in the restaurant. We went back to check the table and it was gone. (Also the tip was gone, and the table wasclean) When we asked the staff about it they said they hadn't seen it. But its imposible that within two minutes and after they cleaned the table for no one to see anything. I am not expecting for Denny s to pay for my son ipod because at the end it was his mistake for not taking care of his belongings but I do expect for dennys to hire honest employees. In hard times like this the restaurant should be trying to keep customers happy so they can keep their businesses, as for me and my family we are never returning to a Dennys.

I came in to Denny's today around noon (October 21 2012) and ordered a half order of nachos. Its What I always get when I come there. The food that I received was repulsive. I didn't eat it I hate to complain and be a burden but I aske for a new order. I have a picture of the food I received. There was huge plate of semi soft chips. On the far side of the plate was a small blob of meat and a tiny blob of cheese and salsa. It was enough for maybe 3 chips.

I was shocked the waitress sat this plate down and was content with it. Me and my friend whom I was dining with we're shocked and just stated for a few moments. Then when I went check out I walked up to the register because we waited about 45 minutes for our check that never came. I asked the waitress politely for it after eating. I do understand she was busy.

When I checked out my bill was for a regular full order of nachos. I was so upset an displeased I just paid my bill and walked out. I am strongly disappointed with the services I received today and now have a new view of Denny's.

-mary say

dennys in las cruces,it seems to go nowhere tp speak or tell concerns to the management.there is favoritism withn management.employees living with the management.so they get hours and a paycheck.other employee dating the person who lives with management,who hangs out with the other manager getting other employees hours and extra hours to get a paycheck. our gm is best friends and hangs out with a server who is not even 21 yetand gets hours and a paycheck.employees that work their butts off get nothing but cut hours and hassels.employees taking breaks longer than they should no write-ups.employees constantly late no write ups because they are friends to management,while other employees who come in late get threatened to be written up.a manager who openly states he hates his job and doesn't want to be a manger. no professionalism or fairness in this restaurant.customers openly complain about the management.

We arrived at the Denny's store number 8633, at 1305. E. Monte Cristo Road, Edinburg, Tx. Flying J at 9:30 pm on Jan. 18, 2013. There were 6 in our group. We were seated then waited 15 minutes before a server came to the table, the business was not busy. After our order was taken, we waited 30 minutes and then asked where our food was and the server said they were waiting on the cooks. Another 15 minutes and part of the food came out, but it wasn't right, still no silverware. We had to get our silverware ourselves from a tray. 10 more minutes some more of the orders come. We have complained to manager, he comes back and writes down what we are missing, another waitress comes over and asks what we are missing. 10 minutes more food comes, but some of it is wrong. They do not fill water glasses, but when they finally did, the glass they brought back were dirty with yellow water in one and a lemon seed and debris in the bottom. Another 10 minutes the rest of the food comes after telling 3 different people what we were missing. Altogether we were there 2 hours!!! I had ordered a hush puppy sundae and it took an hour and a half to get it. Then the hush puppies were fried in old grease. Then the manager only was going to give us our AARP discount, I argued and finally he gave us 50% off. It should have been FREE.

On Monday 10-01-2012 at approximately 5:10 and Monday 10-15-2012 at 5:20pm my daughter (10yrs.) and myself chose to eat at Denny's. Both experiences were similiar but on 10/15/2012, it was worse. Denny's was not busy and had approximately 10 tables occupied. We waited approximately 10 minutes staring at a sign which read " It will be our pleasure to seat you", yet it did not feel that way. Then we were greeted by a guy in a tie who apparently could only say, "booth or table", which I responded "booth". Another 10 minutes went by until a waitress came to the booth. We got drinks and ordered, and then waited 45 minutes for a Jr. Grandslam and a Blueberry Pancake meal (i.e. one hour and five minutes). My daughter initiated the idea that we shouldn't come here anymore, "cause its so so slow". Yet we watched at least 3 cooks and 6 waitress act like they were having a great time. We ate it in 10 minutes, and waited again 10 minutes for a check. As I paid, the young girl said, "how was everything?", so I said, " It was terrible, we waited too long, and it ruined the rest of our plans this evening (i.e. which was dinner and a movie). The young girl replied with a dumb young chuckle, and took my money. It made me wonder why she was even trained to ask that question (i.e. since she didn't want the answer or the truth). It was a great evening with my daughter but a very lousy place to take her and wait a hour and a half to have some pancakes. I got her that evening to take her to the movies, and the delay and poor service, effected the remainer of our evening. We could have gone several other places, or have just cooked the pancakes myself at my home without any problems, which I'll probably will do next time.

We sat down to order and were told the coffee was not ready (at 4:30 Dinner) after ordering 2 tables whom came in after we did were served. After waiting almost an hour we left without being served our dinner (only eggs ) we did get our drinks after waiting for the coffee to brew for 5 minutes! But the wait staff had lots of time talk talk with each other as well as friends who did get served!

I went to Dennys because I have been told how wonderful they are. I ordered fish a new item on the menu this was a Sunday afternoon. the waitress said they were out of fish. So I ordered something else. she never came back to see how it was I wanted a refill on my water witch I never got. I will not be giving anyone a good review on Dennys.

Me and my mom wanted to check out the new Denny's, and we got there about8:45 am. We ordered pancakes and Moons over my Ham, It took 25 min. to get our breakfast. I had to wave down a waiter for more coffee HIS name was Luis i do be leave.couldn't get eye contact with our waitress . I did not get her name ( but she had red hair). Our waitress didn"t even come over to see how we was doing. As we was waiting for our bill, i noticed Deana, another waitress as i had told my mom i wish we had her... She had checked on her customers and also apologized to them for not bringing them coffee. She was working clean on the other side of the room., plus where i was.Don't get me wrong We will not stop going to Denny"s. Just wanted to try the new one. I was not impressed with the manager ether. i had told him i was very impressed with Deana and he said i was just saying that, she's probably your daughter. i have 4 boys no Daughters . i wanted to tell him about our service and he snickered and left. REALLY. The food was blaw, I over looked it sense the grill still needs to be brook in. i was a waitress for 20 yrs and i started at 17. So i know good waitresses. i didn't have any money to tip Luis for being so kind with a smile. i had ask the cashier if i could leave a tip on my credit card for Luis and she said no. she was a Jewel also. So i didn't leave a tip. Felt bad, but oh well. I do not have The ID # for her. i have a receipt only. I hope you don"t just throw this under the rug.

On 1-14-2015 I ate at the Denny's in west Memphis Arkansas that is I the flying j truckstop. I wasn't greeted whatsoever... And then had to wait over 10 minutes to place my drink order. Stellar service indeed!! Then when I placed my order.. I seemed to have aggravated the very rude and RACIST girl.. As she muttered "white motherfucker" walking away. Never again will I step foot in this or any other Denny's..

I slipped and fell in their store. They didn't check to see if I was ok. They all just all called me a laid and walked away.

This last week my wife and I were eating at Denny’s off of White Bear Ave just across from Maplewood Mall, MN. When a person behind my wife took a couple puffs off his e-cigarette. It was just like someone was setting on your chest. When I did make eye contact with that person then he put it away. But the vapors and smell was in the air for everyone else to enjoy. I did call this complaint in and was told your policy was not against anyone smoking them. If you would please take a good look at this web site. It was on national TV so a lot of people had to see it if not glued to a ball game.

My wife and I went to Denny’s in Hemet, CA #7081. March 27th 2014. I had “cowboy steak” with hash brown and pancake sides with coffee included. Meal was excellent as it always is. Service was excellent. However we didn’t finish our orders, so we asked for “2 doggie bags”.. waitress brought them. We boxed them. I paid the bill , went to restroom , then went to table to leave tip and pick up doggie bags.. They were gone. I went to the manager and asked for them. She came back and told me they had been thrown away. I am very sad and disappointed. I have been a customer of Denny’s for over 40 years. I feel I should have coupons for our next meals at Denny’s. Thank you. Clifford Allen 435 Northwood Avenue, Banning, CA 92220.

My husband and I love Denny’s and always treated very nicely but not today. First of all, we had to wait to be seated. Not too crowded but still had to wait. We were placed into a booth where the seats were torn. We got up and moved to the next cleaner/nicer table. Our waitress left to get us coffee which we had to wait for some time.

Our waitress then seated two more people across the way from us . She then returned to give them their drinks but we never got ours. We got up to leave when she approached us and told us a new pot was brewing. Why didn’t she come back to tell us that? We do believe that was a down right lie. I asked for the manager and when she came out the first thing she told us was “Well you changed seats, didn’t you? Why did that matter. I told her the reason we changed because the seat was all torn and broken. The manager was not nice to us at all. Whatever happened to the customer comes first?

The gentleman that is usually the manager we see, is very very nice and we know he would have handled the situation differently. Makes you wonder, how this woman got to be the manager as she was not very clean looking. We left knowing we will never return to that Denny’s again. The manager left and picked up for the waitress and blaming us for changing seats. Shame on that manager and blaming us when the blame should have been put on the waitress who failed to return with our coffee. Put the blame where the blame should be. Thought Denny’s should be made aware of this situation. Also maybe take a run over there and see that it definitely needs a good cleaning.

restaurant # 6425 The first complaint is we found a hair in our dish, second is there was no toilet paper in the womens handicapped stall, third was the sink in the ladies room was ready to fall off the wall, and last but not least the manager did not even offer an apology for all these flaws or give us a break on the price, very very very rude of her, she should be fired!!!!!!!!!!!!!

Restaurant #8006 14697 Duval Rd, Jacksonville, Fl 3261. The grits was cold, the entire meal was not at serving temperature my wife meal was not fit for human cosumption. Restroom dirty. Parking area was filty, dumpter running over uncovered very unpleasant view. My wife insisted that we leave a three ($3.00) dollar tip. The cost of the meal was sixteen dollars and ninty-eight cent ($16.98). With tax eighteen dollars and seventeen cents ($18.17). We had table grace over the food and left it on the table. Thanks in advance for helping me with Denny's contact information.

When we entered the restaurant, the wait was not long to be seated. Once we were seated, after about 10 minutes, I had to ask for a waiter so we could order silverware,drinks and food. It took 10 minutes to get our drinks and another 20 minutes to get our silverware and food. Our food was incorrect and we had to go and get the waiter to let him know. About 10 minutes later he brought our correct order minus our toast. I did ask him for the toast and he said that it would be ready shortly. After we called the waiter to our table for our ticket, he brought the toast as we were walking to the cash register. During our entire visit to Denny’s we were watching the manager. (Kim) People were coming in asking for applications.

She was laughing and telling them that they were out of applications. We also noticed how much time she spent at the register laughing and flirting with the male customers, while being short with the female customers. She at NO time walked around checking on the employees or checked with any customers to see how things were going. There were several customers complaining about the service when I went to the register to pay for our food.. The manager was unconcerned (with her attitude) and rude. (short with words and unapologetic) Several employees had dirty and wrinkled cloths. I spoke to her with my concerns and she again appeared to be unconcerned. I asked for her managers name and number.

She gave me a number that I still have not been able to reach anyone on. This matter happened on 09/06/13 and today is 09/20/13. I called the restaurant today and spoke to Julia who asked Kim for her bosses number for a customer who had a complaint. Kim said” We can not give out that information.”This Denny’s is opening a new restaurant near Mack Road and Stockton Blvd. in Sacramento. I sure do hope that Kim is NOT the manager and that the employees are clean and have better customer service skills. Kim needs customer service training. She listens but does not hear customer concerns. I hope that whoever reads this takes a better role of customer satisfaction then Kim did.

My wife and I travel the I5 corridor quite often, visiting our children at college. We stop at Denny’s quite often, because it is familiar. Recently we have recieved poor food and service at quite a few of these restaraunts. We stopped in Gustine, today, at 5:00pm. The restaraunt was uncomfortably hot and the waitresses did not seem to know we were there. The service was very slow even though there was only 4 tables with customers at them. We were very displeased and may have to stop going to Denny’s all together!
Glenn Murray

About 2 weeks ago my fiance and I went to Dennys near Fort Myers Beach, ONE OF OUR FAVORITE PLACES TO EAT, we usually go at night but it was after a Drs appt and we were starved!! (This email is late because I had my son and I’ve been crazy with him.) We went in took a little over 15 minutes to JUST TAKE OUR DRINK ORDER, my fiance ordered a coffee, myself a Fanta, 19 minutes and 37 seconds later the server returns with a Dark soda and a coffee, He apologized and said he’d get my fanta my finance asked for sugar 21 minutes and 53 seconds later we got up and left the server sees us leaving and shrugs and says, “O well.” I turned around, being a manager myself knowing WITHOUT CUSTOMERS WE HAVE NO JOB, looked at him and said, “Words like that are uncalled for and inappropriate!” He smirked and continued with his current conversation with someone he apparently knew very well! I AM APPALLED WITH THIS TIME OF SERVICE I ASKED FOR A MANGER AFTER WAITING NEARLY 25 MINUTES I JUST GAVE UP AND LEFT I AM SURE THE MANAGER WAS NOT NOTIFIED THAT WE WANTED TO SPEAK WITH THEM!!! Sadly after this experience i am not sure if either of us will return to Denny’s! This guy didn’t even seem bothered with his actions!!!!
Sincerely,
Rebecca S.

I visited the Mobile hwy store in pensacola fl tonight. The serviceDennys or tell my colleagues we have to choose somewhere else to eat.ed good, we were quickly seated and order taken. The server brought our food out 2 grand slam sluggers. 1 meal was ok but the sausage ewasnt cooked, the second meal had undercooked eggs that were cooked barely over easy when over medium was ordered, the sausages were under cooked and the server never came back to the table. I couldn’t ask to have the eggs & hashbrowns redone because there was no longer service from any server or manager. I finally stopped a server who was able to give me my ticket and as she tossed it on my tabke she quickly hurried away.

I proceeded to the register where the manager was told he’s going to complain to corporate. She barked out my total and swiped my card and never asked what was wrong ir if they can do anything to make it better. She didn’t even give me my receipt fot $17.00 and change.

I travel a lot for work and I prefer Dennys and I hop but after this experience I will have rethink where I can have experience.

I hope that this is an isolated incident and I dont have to avoid dennys

went to Dennys on 82nd st Inpls, In…they dropped my cr card in a slit on the counter and it was locked in there,,,, the manager had no keys…called the gm she refused to come unlock it…the lock box was to be for cus complaints but there was no forms to fill out just an open slit on the counter where you pay!! They sd I would have to come back the next day!! What if that is the only source of income I had??

What I was on vacation or traveling to someplace on a time restraint?? The sd I would have to come back my daughter sd thats not exceptable we have to have her cr card back tonite they sd no one had a key but this gm girl…came back the next day drove 15 miles back and the manager isnt even there hes ( Travis ) hes running errands!! They are out of food and or supplies!! So I waited…finally he came because I sd im not leaving without my card!! he gave my card back and explained my issue with that process he couldnt have cared less,,,

never even offered me a glass of water or sorry for you drive back!! What business has no key for there” customer complaint box”? What gm expects you to leave your cr card there with them??What manager for a restaurant is running errands on there shift?? If I didnt get the card back I was going to call the police! Would you leave your cr card all night in some reataurant?? Worse thing they didnt even care…just leave it was the answer

My family and I were at Dennys in Yakima Wa and the server there, her name is Summer Wildflower, was talking about her Sexual Herpes and how she abandoned her husband and her children. Now I do not appreciate that kind of behavior around my family, especially at a public restaurant and I think that she should be fired. She acted also like a W**** taliking about all the guys that she went out with. We will never go there again and if you have any morals, neither will you.

My friends and I visited Denny’s in Evansville, Indiana on Wednesday night and had horrible service. Our waitress was not available most of the she hardly ever checked on us. Our drinks remained empty for up to 10 minutes without her refilling them. My fiancé asked for seasoned fries but got regular. I ordered an apple juice with my meal and it didn’t arrive until 5 minutes after my food arrived. When it arrived it did not look at all like apple juice, it looked like cloudy water. I couldn’t believe she would serve me that as apple juice. I could tell immediately that the syrup had ran out and it was mostly water. When I told her it was mostly water she said it came out of a machine so it was probably all like that. My daughters grilled cheese looked very unappetizing, it was burnt. My experience was one of the worst I’ve ever had at Denny’s.

I have been a customer at the Denny’s location in Taylor, Michigan for over five years going at least once a week. Stephanie, one of the waitresses has kept my friends and I going throughout the years because she is the best waitress I have ever had in any restaurant. I walked into Denny’s this past week and knowing that I am vegan, she immediately informed me that they will no longer be carrying the vegan burger. As there are few options in Michigan to have a meal without meat, I was very upset knowing that after I could finally have a real meal here, it was taken away. There are many people that I know of who eat the same way I do, wanting to simply be healthy when dining out with others. With so few options one can understand how upsetting it can be when they are no longer an option. Not only is the vegan burger no longer an option, there are hardly any options that are meat or dairy free. I would just like to simply make a formal complaint about the ridiculously unhealthy menu that started to make a change for the better but is declining back to unhealthy. I would also like to say that there are many waiters at this establishment who get no credit or perks for their hard work. They should at least get some sort of award for dealing with corporate rules, regularly intoxicated guests, and rude people in general. Thank you.

The Dennys at I-25 and Bijou in Colorado Springs, CO is the worst. At 9:30 am we went into Dennys for a simple breakfast. There were two people complaining at the front register about service and food. All the waitress could say was, sorry. There were two waitresses and the manager was serving food from the kitchen. We had an ll am doctors appointment. There was one table of eight and five tables of two, we were seated within a few minutes, it took twenty minutes to get a menu, then it took another twenty minutes to give our order, we were given one cup of coffee (two of us) and water. At 10:25 a.m. orders were coming out and going everywhere but to us. I approached the waitress and she said that their table top of 8 had thrown everything off and our order would be up in 10 to 15 minutes. I told her we would pay for the coffee and leave, she said the coffee was on the house. The manager in the kitchen had about 5 orders cancelled and more people were walking out than walking in, all because the Dennys could not handle this table of 8 guys. As we were leaving three people were waiting for some to go orders they had called in but were not ready, two other people were complaining about food and service, and the kitchen staff were standing around shooting the breeze, because all of their customers had left.

I will no longer dine at Dennys while traveling because I find it offensive that a police officer was allegedly denied entry because he was carrying a gun. If all guns were banned the only people carrying guns would be the criminals. I hope the word gets around to all the customers who would otherwise choose Dennys and they will find someplace else to dine where common sense is the norm . Criminals will come in Dennys armed . When this happens you may wish someone would notify the police who carries guns to protect You. Stupid, Stupid, Stupid rule.

Server by the name of Meghan was very immature, texting while on the job and even cause my good friend to run out of the building crying. I was extremely upset at this, the employee had no business poking her head in the drama and frankly should have just kept doing her job instead of instigate the situation

Denny location in Stanton by garden grove and beach. I order a country fried steak dinner and when I check my dinner, it had only one Patty. So I spoke to the manager and ask her why is there only one patty,and she told me that the menu has change and the dinner come with only one Patty. I check the dinner menu and it has two Patty.

I was charge $10.99 for the country fried steak dinner with only one patty. I’ve been going to Denny for over twenty years, I can’t believe that this is happening. The manager could of just say it was a mistake, but instead she told me word for word that the menu has changed, while on the present menu it says two Patty for country fried steak dinner and I have the dinner receipt for record.

I visited my local Denny’s today in ontario, ohio. When I arrived it was not busy but they still took a while to seat my two children and I. When we were seated I asked for a booster seat and a high chair, the boy acted as if it were a hassle and was rather cocky. I have a three year old and a one year old did he think they were going to sit at the table like adults. Normally my husband or I would retrieve these things for ourselves but he is currently deployed and I did not find it out of reason to ask him to get it. Our waitress came, she was pleasant and took our order quickly, the food was also presented quickly. My children’s meals looked good and they seemed to enjoy it but my eggs were brown on the bottom like they had been cooked too long, my hash browns were crunchy and looked nothing like they are supposed to and my shire sausage was burnt on one side. I thought about complaining there but didn’t have the heart to say anything to my waitress, she was too nice. I don’t know if maybe they got a new cook but if I am going to pay to eat at an establishment I expect the same quality I would get as if I cooked it myself.

I came with my family to your saginaw, mi Denny’s and am appalled at the unorganization and terrible service we experienced. We came in for a Christmas Eve dinner and waited for 15 minutes to be seated along with 6 other people who had been waiting even longer. We were sat and never asked what kind of beverage we wanted or when a server would be with us. We waited at our table for 25 minutes before I called over the manager to take our drink order. The entire resturant was filled and they’re was only 1 server doing all the table. It was 10 minutes later that he brought the drinks and he brought the wrong drinks. And the hostess took the drink order of the table next to us and they had just been seated. It was nearly another 10 minutes later before our orders were taken. This has to be the absolute worst service I’ve ever experienced before and I’ve been coming to Denny’s since I was a kind am seriously not considering coming back or recommending your resturant to anyone I know.
Very disappointed,
Nick barr

On Friday 1/27, I visited a Denny’s near home (CA), store # 8747. When we entered, there was just another table in the restaurant since right across from Denny’s they had just opened Buffalo Wings & everyone is going there instead. Considering that it was dead inside, the server sat us down and took forever to check back with us. When I showed her my coupon of buy 1 get 1 free entrée asking if we could choose any entrée in the menu, she said yes and disappeared once again. Another party of about 8 people entered and they got seated to the left of us. She took their drink order, brought out the items, and once again, disappeared. Never checked in on us.

After 20 minutes of waiting, she finally stopped by and took our order. Since the coupon says we need to get 2 drinks with it, we ordered an OJ & an iced tea. Appearantly the OJ comes in either small or large but we never specified the size, and she never asked.

Throughout our entire dining time, never once did the serve check in on us to see how we were doing. She did walk around but it wasn’t to check in on any table. So we assumed that she was just lazy, not so much of biasing on us using the coupon. I jokingly told my husband he would have to make eye contact to get her attention, we both tried, she saw us, but nothing! So he raised his hand, waved at her, and asked for a refill on the OJ, but (sorry we didn’t know this), there’s no refill. Fine. Instead, she brought out the bill & left it on our table. We asked her for a togo box, that was a second time she stopped by our table.

Seeing that the drink was charged as a large OJ, I was a little puzzled thinking I didn’t ORDER a large, I didn’t even know what she brought out was a large. So as we made our way to pay, I mentioned to her at the cash register that I did not order a large. She then turned to my husband, had the nerve to point at the menu which was 3 steps away, & demanded “give me the menu, I’ll show you”. He brought it to her, she pointed @ the price & said “look, small is 1.99, large is 2.65”. I replied “yes I understand, but it’d be nice if you’d ask us for the size specification”. “No, just like how you would in any restaurant, it is YOUR JOB to tell me what you want, NOT my JOB to ask. Just like your coupon, you ASKED me if you could use it. NOT MY JOB to ask you.”

What?

I answered back, “no, just like how you asked me about how I would like my eggs, my steak, & my toast prepared. Same thing with the size of the drink! But it’s only a difference of whatever, I’m just letting you know”. To my statement, she turned to me, waved the receipt in front of my face, & said “it’s ok. I pay for you. You can’t afford the 65 cents, I pay for you.” This was it for me. There is no way any human being can possibly talk to another human being like this. Plus, if 65 cents make that much of a difference to me, I don’t think I’ll eat @ Dennys. I could have gone to Norms & other places where there are cheaper food at about the same quality!!!

So I demanded to talk to a manager instead of dealing with her. She ignored my request, turned around & repeated “no no, it’s fine. I pay for you. You’re so cheap I pay, that’s fine!”. I said more firmly “I need to speak to your manager”. She turned to a co-worker, spoke in Spanish, laughed, & walked away to talk to the manager who has been standing behind the glass window behind her this whole time. He nodded, smiled, gave her a comfort tap on the shoulder & chin & said “it’s ok I got it. Love you”.

As he made his way out, he said he’ll take care of the 65 cents for me. I DON’T THINK ANYONE AT THIS PLACE UNDERSTANDS THE REAL PROBLEM HERE. It’s the customer service that I’m not satisfied with, not the 65 cents. With my t-bone steak meal, it was well over 65 cents for sure! My bill was $40+, why would the 65 cents matter?

So I explained the situation just like what I have written up here, when I got to the part where the server only came to our table twice 1) to tell us no refill, 2) to give us the check, right when I finished my sentence, the server dashed and jumped from out of nowhere to the counter, slammed on her on it, & said “fine, you want to lie, lie. You people LIE”. I turned to the manager & asked “is this how a customer should be treated?”, he turned to her and said “it’s ok Maria, I got this”.

Wow, never once was she asked to calm down or step aside, she had the full right to be there & pointed at my face all she wanted. At the end, I asked for the manager’s name, the server’s name, & the corporate email to report this incident. Maria, my server, was standing with the rest of her gang in the corner dogging us down, speaking full-blast Spanish and laughing because we’re stupid enough to think corporate email would work.

As we made our way out, in the parking lot, a white lady said to us “I saw what happened in there, but seriously, why would you waste time with these people. This is their “hood”, they are protected by law & they’re not going anywhere”. I disagree. Regardless of one’s race, one must fulfill a job requirements as one promises to do so upon hiring. This letter is a one of the many reflections of Denny’s customer service: negligence, attitude, and unsafe environment. Will I ever eat here again? You know the answer. Will I publish this post on all the search engine and social network? Will I publish this on my personal website? Will this be on our local newspaper? Definitely.

What I demand is not the 65 cents. But I demand justice. The fact that we as mankind treats each other with kindness and not what I got from Maria, our server.

My son is a cook at this new franchise, and he calls it the best job he’s ever had. Except for one problem. Almost as soon as the restaurant there was one cook was belligerent, lazy, and finally, dangerous. This cook man assaulted another cook, then brandished a large knife and threatened the other cooks. At first, the owner said he would fire the man after payday. Then he said he was afraid of being accused of discrimination. Now this man is back in the kitchen and I feel that anyone, of any race, should lose their job after threatening a coworker, especially while waving a knife at them.

I know that in the past Dennys was accused of discrimination, but clearly this is not the case here. As scared of being accused of discrimination as this owner is, he needs to be more worried about letting this violent individual stay employed there. I can tell you, as a multi-racial individual my son could care less what color the man is, he just wants to know that the people he works with aren’t going to snap at any minute. As his mother, I can tell you if this man assaults my son, I will sue this franchise owner. I will sue Dennys as well. There’s a reason he’s so scared to fire him, and it doesn’t take a genius to put two and two together.

The past problems of discrimination makes me believe that it’s a little talked of rule of thumb given to owners, to keep Dennys out of the news. But this is a dangerous man. Now that he knows he can do that without consequences who knows how far he will push the envelope next.

I went for supper at the Big Spring, Texas Denny’s workers were in and out smoking then return to work without washing hands. They would serve coffee/food then return outside leaving place unattended. What upset me the most was when the cook anwsered his cell phone while cooking!!! He keep holding the phone and cooking. He hung the phone and never went to wash his hands until i pointed my concern to the Manager. Then manager walked to the cook and ask him to “hang up that phone”! We got up and left when no attempt for the cook to wash his hands. We choosed to leave without eating and the cook followed us out to smoke.

What a dirty looking environment to begin with >>>> this place needs to be torn down and rebuilt to make it clean. I plan to call the health department in the morning.

If you want cold food and drug daelers the Denny’s at 425 ne. Hassalo in Portland Or. is the place to go. Sit and watch the pimps and the prostatutes play around the resturant. Watch the shift manager Janice let the local bullies walk out with dishes and not paying there bill just because that person was black ( as she is ).I’m a senior who really likes the food at Denny’s but since this is the only Denny’s in my neibhorhood I will not be consuming food from this place again and if Denny’s has any respect in its company they should clean this place up, add security and take a better look at the people who run their business’s for them.

My main complaint is that I watch and timed how long it took to bring our meal to the table once it was placed on the waitress station by the cook. Over 10 miniuts it sat getting cold while the help in this placed walk around giggling and talking street talk, very un- business like. Well Denny’, as of now we are through.

I would think that you would realize charging $2.00 for a cup of coffee is ridiculous. I could see $1.00 a cup to draw your public in. Kids it free under 5 years old is good. Deserts have price with a meal would be good. Special discounts for senior citizens other than a senior menue. Other restraints in my zip code area 32765 and 32708 offer this. I DO NOT SEE your restaurants’ overly crowed. Your food is not that great. Does not have that home cooking taste. Breakfast is so, sometime good….mostly bad…..I usually end up with an upset stomach. I use to eat at Denny’s once a week. Now maybe once every 6 months. (Like today). It wasn’t that good.

Help must have got up on the wrong side of the been. I even asked if she was feeling ok. Help could be friendlier. I have a whole list of ideas to improve your restaurants. Without your public you have nothing.

i always order at dennys for our company lunch. the address at 4824 n. river road schiller park 60176. date of order 05/24/11 time 10:48:36. the request was to make sure the steak dinner to be meduim rare and too make sure to make it really meduim rare due to unable to go back to get a new one if wrong due to lunch time is limitted. i rcvd the food and it was very well done!!!! i talked to the manger, miguel at that time and he is very rude and mean and sarcastic that i am just making up the story that the food is well done. i apologize for the word but he was an A** when he was talking to me.

he do not want to return my money without bringing the food back there and i told him that i wont be able to bring it back due to my work require to throw all food after lunch time and not leave in our desk. that is our policy!!! my company is very big and you just lost our business!!! i want my money back for $15.17 and i will not go back to that restuarant so that they can harrass me. you can reach me at sheilla.guarin [at] xerox.com. thank you!

Manager at dennys in absecon new jersey was rude and immature telling me to go to the kitchen and watch them cook the eggs that was sent back because it was not properly cooked in the first place. This incident happened April 30,2011 at around 7:30 am while eating breakfast at Denny’s. This manager, should be reeducated on how to treat customers with respect at his location. Very rude manager at the Absecon, New Jersey restaurant.