Denny's Complaints Continued... (Page 5)

I went into Denny's Store #1594 today April 1, 2015. I was with my daughter and grand daughter. We stood for 5 minutes waiting to be greet and seated. The manager Louis Lopez was standing at the register and never looked in our direction. I said as I was leaving "I guess they don't want our money, let take our business elsewhere and left. I called to the store from my car in the parking lot asking to speak to the manager, he said he was the manager and how could he help me. I asked for the corporate number. I was put on hold for two minutes, then was given the number. I then asked for the store location number and again was put on hold for another minute before being given the information. He never offered any apology or acted as if he cared that I had been totally ignored only minutes earlier.

i came to Denny's to eat only.I was wearing a jacket with no shirt.I asked the waitress if she could wait, I would like to go get a shirt and come back so I could take my jacket off it was too warm .when I came back I asked her why I had to wear a shirt when she doesn't wear a hairnet she handles food she should have a hairnet. When I was eating my food I found what appeared to be a pubic hair.(not mine).on one of my eggs,not funny. I asked her Why there's a hair on my egg. I told her I would like a Nother egg only is fine. The manager came back started Give me dirty looks lecturing me pointing at me lecturing me on yelling at his waitress I did not Yell at her. I am very hard of hearing I can't hear I talk loud but I don't yell. He knew about the situation of the hair.which means she told them my conversation with her about them having to wear hairnets. That was their resolution of my conversation about hairnets, was putting a hair in my food that my friend is very unethical. I wish no recourse I wish no compensation merely making you aware of the fact that this manager is bad news. Not to mention a waitress that didn't even Serve me,started pointing at me lecturing me like you have a conspiracy there they could care less of the law. When employees believe they're better than the customer it's time to put cameras in hidden places catch this Cook playing with peoples food for the waitress is unethicall.

I took my aunt there for dinner. I go there regularly at least twice a month. My server falynn .E was awesome but the sirloin steak dinner was bad, so I asked to talk to the manager to get at least a discount but was told to me by another server that 15% of aarp that I already have was the only discount amount allowed. Jo Ann the manager never even came up front to tell me nothing. I am a very unsatisfied customer. I am definitely not going back for a long time.3/31/15 restaurant #7961 time 5:43:04 order #566170

Can someone please fix the WIFI in dennys please. It's been 3 days now. Other dennys in the vicinity are also out. Hamburg and orchard park, NY. Thank you.

After a night out with friends we went the Vincennes Denny's to eat. Not busy yet, we had to wait to be seated at a dirty booth and then waited for server for another 10 minutes. After sever came and took drink order it took 15 minutes to receive those. Which were not even correct. Server then took order and we waited for over an hour for food. We noted trays of food sitting in window from kitchen to be served to customers had been sitting there 25 minutes. To our surprise it was our food!! It was cold and like rubber!! No refills on drinks were offered!!! Our server was HORRIBLE and RUDE!!!!! We complained and she rolled her eyes and went about her business for 10 minutes before coming back to fix the problems. Just ridiculous that we wasted over 2 hours to NOT eat anything!!! Sadly we were not the people who were unhappy and got up to leave. A lot of money walked out the door not only for the business but the server herself!!!! My friends and family for that matter will not go there to eat again.

I went to Denny's in Allentown off of airport rd. to celebrate my sons 11th birthday. I brought a cake, asked if they could bring it to the table after we eat. Most restaurants will and sing as well. We ordered, ate, and waited. Waitress was busy but motioned as if we could wait she would bring it. We were there 3hrs all together, until we asked for cake and she said she couldn't do it. We still had not even gotten a check. I was mad and went to pay. They couldn't find our check, I paid another bill, then they found mine and I paid difference owed from correct bill. I believe mgr was the one who took the money. As I complained about my sons birthday surprise being ruined he never even apologized. I paid $63 and was very unsatisfied and quite angry. An apology and some discount would have been appreciated.

There were 8 of us total that had a really bad experience. Our party got seated and our server took our drink order. 20 minutes later another party got seated, (during this time our server is getting our drinks )the other party was done eating we just got a our drinks and our waiter was taking our order. Then about 30 minutes later our order comes out. My child did not get her meal. Why you ask, the cook did not make it. So we now wait for her meal to come out. Needless to say that all of our meals did not come out together. So some of our party was almost done eating and other were starting to eat. As we are waiting, all of the servers are talking in one group, dancing around having a good time, and this fat waitress starts flirting with my husband. Now I am pissed about the whole situation. When it was time to leave my husband went to talk to the manager (which was a little Asian lady) she roller her eyes at us when we told her what was going on and just stared like she didn't even speak English. When I start talking then all of the waitresses are standing around listening to the complaints and not doing there jobs and are so freaking nosy. This is the worst experience that I have had in a long time. The manager asked what we wanted from her, of course we want a good experience, my kid didn't get her meal until later later, she then took it off the bill but she was rude. So who is going to do something about the staff at this location? This location is the Fort Myers on Summerlin Rd.

This facility is located/ connected to the Fly J Travel Plaza in Carlisle, PA. At around 10pm local, decided to go inside and get bite to eat. Longer than normal wait to get seated. There where approximately 10 to 15 patrons. Was supplied with coffee and water and order was taken. As my visit extended, there was a surge in patrons. Of the five employee's there, this was based on name tags present, only one was trying to accommodate all the tables. Dirty dishes where piled up on lunch counter and on several tables. Several patrons upon trying to leave where left standing at cashier counter for 10-20 minutes while that individual was standing behind service counter talking and enjoying a beverage. Two tables near myself where concerned that it was taking so long to get service and then their meal. Both tables expressed their displeasure to their waitress. When she passed this on to what appeared to be Manager, his reaction was to hide in back of kitchen for about 20 minutes.

The collection of DIRTY dishes was passed over by same manager several times, even though he looked at them in passing. When I asked if he was manager, he replied in the affirmative. Asked same individual why there was so many dirty dishes in the service area, he rattled off several excuse's. One in particular about the cook had cut his fingertip off, this after or during the preparation of my meal?? In the end his excuse's and complaining about lack of good help, told me he was looking for another job anyway and really didn't care. His followup actions to the complaint's by the two tables was to go back and holler at Employee's. In particular the only one that was trying to take care of all customer's. As a 37 yr. Customer Service Based career, this entire situation was the Acting Managers FAILURE.

His overall appearance and attitude was one I expect from a much younger person. To have subjected every patron to the site of dirty dishes everywhere and possible exposure to blood in their food, is totally unacceptable. And when approached by PAYING customer's complaint's, excuse the cause he is looking for another job, just out right WRONG. Yes, asked for his name, due to no tag on the dirty and frumpy clothes, it was given. Mr. John Torres is the representative of the attitude and appearance of this location. Thank you for the forum to vent this concern. As drivers we really don't expect our concern's to be taken serious, but some of us still try.

This Denny's restaurant on 27960 Southwest Freeway Rosenberg Tx 77471- is in not such a great location BUT they are often VERY busy; mostly any hour of the day and week. I haven't had really any issues with the service, just the place itself. It is sooo terrible. Run down, and needs a remodel. The ceiling is nasty, cushions on the seats are falling apart, and the walls are yellow amongst other issues. I took pictures if you would like me to email them! PLEASE help this place!!!

Ordered kids breakfast chocolate pancakes with bacon and a side of scrambled eggs, no eggs with meal, hot chocolate didnt have whipped cream as had in previous trips , ordered a meal to go , ultimate omelete and left my nine year old at the table with my coffee while we were waiting i paid the bill, turned around to see bus boy take my coffee, waited additional 15 minutes for replacement coffee , then no spoon and no cream, totally frustrated by this terrible service, will be choosing a different company for our dining from now on. Cant give you the ticket number cause i wasnt given the receipt, but was at the dennys on north central express way in mckinney texas.

I was very upset when the waitress Angie made the remark don't bother coming in here if you cant leave a better tip because I only left her a 5.00 tip. If 5.00 isn't enough tip for her then I will take my business else where and make sure my family and friends do to. Once we had to wait till she came in from outside smoking to get our food that was setting up there waiting for her to bring it to us. The place of business was Denny's at 41 Heather Ln, Perryville, MD 21903.

My boyfriend and I went to Denny's on brewerton rd/ route 11 in Mattydale NY ordering to go. A few minutes into being there, a cop and two men walked in and she started talking to the cashier/ waitress, explaining the situation. The waitress then called over the manager at the time (Tina) and the cop then also explained to her that the two men were traveling all the way from Canada and were just involved in an accident on the highway caused by a drunk driver. They had suitcases with them and their car was now totaled, they had no where to go for the time being so she was kindly asking the manager if they could stay inside Dennys for about 3 or more hours to sort everything out.

Tina refused the cops request, saying that if someone was to ask why they are there for so long it would put her in a bad situation. She also said something about it being in Dennys policy of a time limit. She then states to the cop "I'm only here for the next 2 or 3 hours anyways and I'm the last manager on for the night so I don't care what happens after I leave." Why state such a strict policy if you don't even care about it being implemented? She turned down a cops request for these 2 stranded men in a terrible situation for some policy that doesn't even matter to her. I would love for someone to email me about what can be done about this. She does not deserve to be a manager anywhere, especially at a family diner. Thank you.

Went to try the hot sizzleing filly steak breakfast when it came it ws cold cheese already thick from cold did not cover plate as it shows this was at centralia wa. we not go back we always go to the one in chehalis wa so we know how hot and how much is surpost to be on plate. Thank you

I went to Dennys in Apopka. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very waterI went to Dennys in Apopka. It took over 40 min. For my mom and daughter to get chx. Fingers. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very watery. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning! y. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning!

My husband daughter grandbaby and I went to eat at dennys on university dr in Huntsville Al when asked for a high chair I waa told to sit the baby ona chair because they didn't trust high chairs eggs were not cooked right they were still raw potatos were not cooked thruly sausage was cold the waitress didn't even ask if we wanted a refill on our drinks or coffee and to topit off we were being rushed to hurry up and pay never eeating there again thats for sure. ..

went to have breakfast at location at 8734 at 205 nugget drive sparks Nevada. 89431 They wanted to seat us next to a table with 5 or 6 men having a meeting. we ask for a table that was quite. The person tried to seat us only one table away. We walked several tables away to a more quite table. Then we heard the staff asking why we were sitting there. One said to the other we wanted to sit there. Then the manager ask the same thing to his staff where we could hear. There were only three or four tables occupied. Before they took our order we almost got up and left. We were thinking who would to set close a table 5 0r 6 men having sales meting. The food was not that good, the toast was cold, we never got an offer of more coffee until it was time for us to leave. We eat at Denny's a lot, but not this location ever again. You go out have a nice quite breakfast and this is what we got. Of the five or six Denny's we have gone to in the Reno area this location is a joke.

Went to meet son and wife for my b- day breakfast with daughter and girlfriend . Son and wife already seated at small table ,not enough chairs after hostess was told there would be 5 people.had to get another chair. By the way ,was not busy. Waited for ever to get coffee and Orange juice was ordered and was told after food arrived that they were OUT OF OJ,ARE YOU KIDDING. Oh also didn't get silverware till after we got food. Had to stir coffee with plastic straw! Got almost all of our order. Had to wait on toast ,tortillas and silverware. Manager ask how we were and when we told her about OJ she looked dumbfounded and said she will check for us. Came back and said OJ WAS still frozen. When she brought bill she said she took $7.00 off for inconvenience. We looked at Bill and the OJ we didn't get was still on Bill. Had to tell her at checkout to change it.

The level of incompetence was amazingly high. It started at manager and down to waitresses . Your hiring practices need to be 're evaluated so the people you hire are capable of doing their job . I have seen other complaints similar to mine so I guess your complaints fall on deaf ears. Dennys on Everhard rd in Canton will be the last place I ever eat. Your service ruined my time with my kids. If you need help on what good service looks like go to Texas Road house . They get all 10 s as you get all 1 s

My family and I went to Denny's Diner on the Westside of Evansville, IN tonite. The waitress came over to our table and ask what we wanted to drink we told her we just wanted water to drink and she said she would be right back, we waited for almost 10 minutes for her to come back and she didn't have our waters with her, I ask her for our water and she said that they were setting on the counter and she would go get them. We ordered our food, I got up to go to the restroom and she stopped me and ask me what kind of side did I want with my meal, I ordered the Senior fit fare Chicken, It comes with grilled chicken, Broccoli and Corn, and a salad, she told me I got 1 side and I told her that the menu said what I was suppose to get. When she brought my food out my chicken was really hot and good but my corn and broccoli was cold, I took my food to the counter and ask if I could have hot vegetables, she went and suppose to have put them in the microwave when she brought my food back to me the corn and broccoli was just barely warm. I ask my waitess if the corn and broccoli was frozen and she said she didn't know and that they sell alot of those meals and no one else complains. I feel that if I'm going to pay $7.29 for a meal I should be able to eat hot food not luke warm. I ask another waitress if she could answer my question and she answered it for me and told me that the vegetables were frozen and microwaved. I told them that I probably wouldn't be back and they told me OK and have a great night. I thought that was so rude and I will not go back to that diner again. I don't know what the waitress name was but I do know she had short blonde hair and was a very rude young lady.

Was at Dennys on 11/17/2012 for celebration Dinner. We got there at about 9:50 pm. We were immediately seated. Another party came in and was seated 15 to 20 mimutes after us. The manager came out to help them while we were made to wait. It took us over 30 minutes to ask whether we wanted somethimg to drink. The mamager walked by us several times without inquiring if we meeded anything. We asked if we can get anything to drink, we were told he was busy to wait on our waitress. However, all other non black cusgomer he readily helpped. I was veey offended

On Friday the 5th I took my family to Denny's on E. street in chula vista Ca, for dinner and the food was great so was the service. After the meal we left and headed home. Upon arriving home I couldn't find my headphones to my phone. I asked my daughter and she said she left them sitting on the table. We went back to the restraunt and was no more than 15 minutes, the manager said the tables were clean and the last shift usually turns property in. This time they didn't turn in anything to lost and found. The last shift had gone home and they couldn't contact them. Me and my family have been going to Denny's for years and nothing has ever happened like this when forgetting something. The headphones were a gift and cost almost $200. The manager said he will ask if anyone has found them.

This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx.
My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant
I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked
the waitress if we could have a private booth on the empty side. She told me no and that side was closed.

I then told her we want to eat in a private table or booth or we will go elsewhere to eat.
She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat.
Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.

My daughter and I went for breakfast at The Denny's at 2701 Atlantic Ave, Daytona Beach Florida, and I will NEVER go back!
I've been to that locationin the past and it was fine...but this trip will be the last. We sat, and one girl asked what we wanted to drink. We gave our drink order and I had to use the restroom. It was disgusting...sanitary napkin wrappers on the floor with full napking disposal trays...my shoes were sticking to the floor. I went back to the table, and expressed to my daughter that usually you can tell how clean a kitchen is by the condition of the bathrooms (I waitressed for 20 yrs). I had asked for extra cream for my coffee, and when it arrived it was filled to the top with cofee, but "poof", waitress was gone (the place was NOT busy, being it was 9:30 am). Probably 15 minutes later an older woman came and acted like nobody was going to take oour order so she would...I wanted 3 eggs and bacon. That's all. She said I couldn't get one egg cause they come in 2's. I said, "can't you just charge for an extra egg"? Nope, needed to order 4 eggs. My daughter wanted a moons over my hammy sandwich. 40 minutes later, nobody came to refill my coffe cup, or explain why we were not getting our food. Waitresses walked around and wouldn't make eye contact. The people in the booth behind us left without their food. I finally put a $5 bill onn the table for my one cup of coffe and mmy daughter's orange juice (ONLY because it was the only cash I had on me, and I didn't want to be arrested for non-payment). While walking behind the blg to our cars, i saw a woman and guy smoking with Denny uniforms on. I asked the woman if there was a manager I could speak to...she identified herself as the manager and asked what the problem was. I started with the service and then the disgusting bathroom, and she replied "Oh, that must have just happened because I've been in ther numerous times today". I said the f loor was so sticky, my shoes are still sticky...we went to IHOP, and I'm out $5 for a HORRIBLE EXPERIENCE I PAID FOR!
MAKE IT RIGHT! HIRE A NEW MANAGER AND STAFF. I want my money back!

Good morning! I am a 55 year old male who has had a lifetime of wonderful service from the Denny's restaurant around the country until last nite. I retired from the City of Detroit in the year of 2008 and moved to belvidere illinios , Any state we flew too for conferences we made sure that there was a Dennys close buy. We made sure our hotels were located close to a Dennys restaurant. In 2008 we found a Dennys on east State street in Rockford Illinois Wonderful Staff, Wonderful Service, Wonderful food, A wonderful time, This was me and my wife date spot anytime anyday . Until last nite! They have changed Managers but the one last nite was the worst one that we encountered . The procedure of table assignment has changed to a fault the you lady name Stella took our names ands told us that there was a 15-20 minute wait wrote our name down on a sign-in sheet , Ok we said this must be something new . but we counted more than twelve empty tables, Than a White gentleman came in 2 minutes behind us and commented on stellas wig. And she quoted oh you like it and his name did not go on the list. He went and seated his self while the line grew at the door. The manager seen what had happened and came and found us a table out of many tables after 10 minutes of waiting. The manager took our orders, I decided to try the all you can eat fish for the first time and my wife ordered the hamburger combo. We never waited longer than 10 minutes for any kind of breakfast, lunch , or dinner and or dessert that we ordered. Last nite 30minutes and no waitress until the bill, The order of fish came with four fish sticks mash potatoes and corn. No pop refill or water. The manager told me that she hada put in another order of fish for my all you can eat order OK! maybe she noticed that she had treated us wrong in service.Qk 10-15-25 minutes pasted no fish ,no refills . I told the wife lets go its horrible service in here. Then the waitress came and said oh ill be back to fill you water and sprite and she had 1 fish stick in her and and said this is your all you can eat fish that the manager had put in. What a insult to the menu it states all you can eat fish on Fridays . I got up told my wife lets go. What a insult , Horible service,food,Manager. Stella asked how was the service and food and I told her horrible. Afetr we went to the car we were parked in front of the window the managers came out from hiding and here and Stella had a laughing good time. We will never go back to a Dennys restaurant if this is the service that you are now offering your customers you keep. You will be the topic of my Sermon Sunday Titled God is the only Service that will forever please you man will let you down.

I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG! The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad.
My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu. I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would have kept me from getting upset and leaving the restaurant without having a meal.