Denny's Complaints Continued... (Page 5)379+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697
I took my aunt there for dinner. I go there regularly at least twice a month. My server falynn .E was awesome but the sirloin steak dinner was bad, so I asked to talk to the manager to get at least a discount but was told to me by another server that 15% of aarp that I already have was the only discount amount allowed. Jo Ann the manager never even came up front to tell me nothing. I am a very unsatisfied customer. I am definitely not going back for a long time.3/31/15 restaurant #7961 time 5:43:04 order #566170
On or about 30 March 2015, my wife and I stopped in to the Denny's restaurant located on I35E, Lewisville, Texas. We have visited many Denny's establishments over the years, and have received good, bad, and mediocre service at just about all of them. However the service at this particular location requires my time to comment not only to corporate but I will also copy this to their Facebook page! When we first arrived we were probably the third or fourth party to be seated so there was no wait time. This was about the only good thing I can say about our visit. We were asked for our drink order which was coffee with creamer and ice water, ( for each of us). When the waitress returned with our drinks we placed our order of an appetizer plate, cheese quesedila, cheese sticks, and onion rings. It was then that we noticed there was only one ice water, and one creamer for our coffee and one cup was only half full. Then we did not see our waitress again, the appetizer was delivered by another waitress who we had to ask for more creamer. Then we had to request dipping sauce and salsa for our appetizer that was delivered with only marinara (seriously for quesadila?).After being there for over an hour we thought that the bottomless cup of coffee thing was just a trap as no one bothered to bring, offer or suggest a refill. Not only will I never frequent this establishment but I will REFER all that I know to Waffle House!!!!
Can someone please fix the WIFI in dennys please. It's been 3 days now. Other dennys in the vicinity are also out. Hamburg and orchard park, NY. Thank you.
Every thing was (great) as it is every Sunday after Church we go to Denny"s in Leesburg Florida 34748. We have been going there for along time, But to day on the way out the cashier asked me how i was doing and was every thing ok, i said back to her just great just like all the times we get great service/food. I then asked how was she doing? she said on its all most time for me to go home my feet and legs hurt/Tired. I looked down at the floor and (GUESS WHAT) where this poor women had to stand for i have no idea for how long. THERE WAS NO RUBBER MAT FOR HER TO STAND ON, To me this is outrages to have a person Woman/Man stand there for a long time, AND yes it must be a long time she is there from the time we go in to the time we go out. Please have the Manger get a rubber matt for her/him to stand on. Come on treat the help right, i do not know her name all i know that she works hard and should work in comfort, it will make her job so much better. lets face it to face the Public day in and day out it is a thank less job.When the next time i go in i will look to seen what is on the floor. Have a nice i hope she will when she gets home.
After a night out with friends we went the Vincennes Denny's to eat. Not busy yet, we had to wait to be seated at a dirty booth and then waited for server for another 10 minutes. After sever came and took drink order it took 15 minutes to receive those. Which were not even correct. Server then took order and we waited for over an hour for food. We noted trays of food sitting in window from kitchen to be served to customers had been sitting there 25 minutes. To our surprise it was our food!! It was cold and like rubber!! No refills on drinks were offered!!! Our server was HORRIBLE and RUDE!!!!! We complained and she rolled her eyes and went about her business for 10 minutes before coming back to fix the problems. Just ridiculous that we wasted over 2 hours to NOT eat anything!!! Sadly we were not the people who were unhappy and got up to leave. A lot of money walked out the door not only for the business but the server herself!!!! My friends and family for that matter will not go there to eat again.
Waited over 45 mins for the food and half of the food was cold. New port Richey dennys is horrible.
I went to Denny's in Allentown off of airport rd. to celebrate my sons 11th birthday. I brought a cake, asked if they could bring it to the table after we eat. Most restaurants will and sing as well. We ordered, ate, and waited. Waitress was busy but motioned as if we could wait she would bring it. We were there 3hrs all together, until we asked for cake and she said she couldn't do it. We still had not even gotten a check. I was mad and went to pay. They couldn't find our check, I paid another bill, then they found mine and I paid difference owed from correct bill. I believe mgr was the one who took the money. As I complained about my sons birthday surprise being ruined he never even apologized. I paid $63 and was very unsatisfied and quite angry. An apology and some discount would have been appreciated.
The food was horrible! We paid 17.00 for becoming ill as soon as we left! We both had hard stomach cramps and then we both became very ill! We did not enjoy the experience at all! Also ,it took a long time to check out when leaving. I had a club sandwich with very little bacon,lettuce,and tomatoes. My friend had ordered a southwestern dish and he said it lacked flavor and was served cold . We ate in Fredonia,NY. WE both felt the prices were too high for the quality of food and both of said we would not return. We both felt we could have ate at Wendy Restaurant and had better food.
There were 8 of us total that had a really bad experience. Our party got seated and our server took our drink order. 20 minutes later another party got seated, (during this time our server is getting our drinks )the other party was done eating we just got a our drinks and our waiter was taking our order. Then about 30 minutes later our order comes out. My child did not get her meal. Why you ask, the cook did not make it. So we now wait for her meal to come out. Needless to say that all of our meals did not come out together. So some of our party was almost done eating and other were starting to eat. As we are waiting, all of the servers are talking in one group, dancing around having a good time, and this fat waitress starts flirting with my husband. Now I am pissed about the whole situation. When it was time to leave my husband went to talk to the manager (which was a little Asian lady) she roller her eyes at us when we told her what was going on and just stared like she didn't even speak English. When I start talking then all of the waitresses are standing around listening to the complaints and not doing there jobs and are so freaking nosy. This is the worst experience that I have had in a long time. The manager asked what we wanted from her, of course we want a good experience, my kid didn't get her meal until later later, she then took it off the bill but she was rude. So who is going to do something about the staff at this location? This location is the Fort Myers on Summerlin Rd.
Have not been to Denny's in years. Now I know why. My visit was in Des Moines, Wa. The highlight of the visit was the very sweet waitress. I had a sticky menu. Season fries were cold. Never received water my husband requested. Chicken strip, very dry. Order no tomatoes in the super bird, received tomatoes. And talk about an old, tired building! I predict the end of Denny's if you don't take a serious look at your business.
This facility is located/ connected to the Fly J Travel Plaza in Carlisle, PA. At around 10pm local, decided to go inside and get bite to eat. Longer than normal wait to get seated. There where approximately 10 to 15 patrons. Was supplied with coffee and water and order was taken. As my visit extended, there was a surge in patrons. Of the five employee's there, this was based on name tags present, only one was trying to accommodate all the tables. Dirty dishes where piled up on lunch counter and on several tables. Several patrons upon trying to leave where left standing at cashier counter for 10-20 minutes while that individual was standing behind service counter talking and enjoying a beverage. Two tables near myself where concerned that it was taking so long to get service and then their meal. Both tables expressed their displeasure to their waitress. When she passed this on to what appeared to be Manager, his reaction was to hide in back of kitchen for about 20 minutes.
The collection of DIRTY dishes was passed over by same manager several times, even though he looked at them in passing. When I asked if he was manager, he replied in the affirmative. Asked same individual why there was so many dirty dishes in the service area, he rattled off several excuse's. One in particular about the cook had cut his fingertip off, this after or during the preparation of my meal?? In the end his excuse's and complaining about lack of good help, told me he was looking for another job anyway and really didn't care. His followup actions to the complaint's by the two tables was to go back and holler at Employee's. In particular the only one that was trying to take care of all customer's. As a 37 yr. Customer Service Based career, this entire situation was the Acting Managers FAILURE.
His overall appearance and attitude was one I expect from a much younger person. To have subjected every patron to the site of dirty dishes everywhere and possible exposure to blood in their food, is totally unacceptable. And when approached by PAYING customer's complaint's, excuse the cause he is looking for another job, just out right WRONG. Yes, asked for his name, due to no tag on the dirty and frumpy clothes, it was given. Mr. John Torres is the representative of the attitude and appearance of this location. Thank you for the forum to vent this concern. As drivers we really don't expect our concern's to be taken serious, but some of us still try.
We live in Thousand Palms and enjoy the convenience of your Denny's #6863 on Varner. However, you only have shade cloth on your windows and our desert sun is way too hot for this thin covering. When the servers pull down this shade cloth the sun still hits you directly in the face for your entire meal. You need to install blinds that can shut out the bright sun after 4:00 p.m. in the afternoon. Without blinds we won't be eating at this Denny's until winter. We are already 90 degrees in this area, with bright sun hitting directly on the entire row of booth seats in this restaurant.
This Denny's restaurant on 27960 Southwest Freeway Rosenberg Tx 77471- is in not such a great location BUT they are often VERY busy; mostly any hour of the day and week. I haven't had really any issues with the service, just the place itself. It is sooo terrible. Run down, and needs a remodel. The ceiling is nasty, cushions on the seats are falling apart, and the walls are yellow amongst other issues. I took pictures if you would like me to email them! PLEASE help this place!!!
We love our neighborhood Denny's due to the excellent service we are given from Jamie Lee. She always makes us feel special with be Bright Attitude. This young lady is a real asset to your company. However While we were at this location Sunday 03/22/15 It was the first time being there during a shift change. We felt very uncomfortable due to the fact of a young lady named Sonya speaking negatively about Jamie Lee and made it very clear she didn't care who herd it. Complaining Jamie Lee doesn't do side work. The other lady that was talking with her tried to make it clear Jamie works hard but she just kept on complaining. Jamie came and asked us what was wrong (she could see it in our face we wernt happy) She asked the ladies to please keep it down her regulars didn't like the conversation. Sonya then left and went to the front. You don't need this negative attitude bringing down this group of awesome people.
Ordered kids breakfast chocolate pancakes with bacon and a side of scrambled eggs, no eggs with meal, hot chocolate didnt have whipped cream as had in previous trips , ordered a meal to go , ultimate omelete and left my nine year old at the table with my coffee while we were waiting i paid the bill, turned around to see bus boy take my coffee, waited additional 15 minutes for replacement coffee , then no spoon and no cream, totally frustrated by this terrible service, will be choosing a different company for our dining from now on. Cant give you the ticket number cause i wasnt given the receipt, but was at the dennys on north central express way in mckinney texas.
My husband went to dennys this morning at approximately 7:30 22 March for breakfast at the restaurant in starkville Mississippi location. He said there was only 2 customers there so he thought quick service. It took 20 minutes to get waited on, coffee was cold ,hash browns were burned, eggs were cold, and sausage was inedible. No waitress would come back to see if anything was ok and when he paid and told them how bad it was, they told him "whatever". We had heard this place was bad but couldn't believe it. Now we do. We won't go back. Someone really needs to look into how this place is being run.
I was very upset when the waitress Angie made the remark don't bother coming in here if you cant leave a better tip because I only left her a 5.00 tip. If 5.00 isn't enough tip for her then I will take my business else where and make sure my family and friends do to. Once we had to wait till she came in from outside smoking to get our food that was setting up there waiting for her to bring it to us. The place of business was Denny's at 41 Heather Ln, Perryville, MD 21903.
I waited 45 minutes for my food and still did not get my food. It was only 3 customers at the restaurant and the employees was eating before the customers. The employees was constantly playing instead of cooking the food. I got up and left because service was very poor and the manager cannot control her shift.
My boyfriend and I went to Denny's on brewerton rd/ route 11 in Mattydale NY ordering to go. A few minutes into being there, a cop and two men walked in and she started talking to the cashier/ waitress, explaining the situation. The waitress then called over the manager at the time (Tina) and the cop then also explained to her that the two men were traveling all the way from Canada and were just involved in an accident on the highway caused by a drunk driver. They had suitcases with them and their car was now totaled, they had no where to go for the time being so she was kindly asking the manager if they could stay inside Dennys for about 3 or more hours to sort everything out.
Tina refused the cops request, saying that if someone was to ask why they are there for so long it would put her in a bad situation. She also said something about it being in Dennys policy of a time limit. She then states to the cop "I'm only here for the next 2 or 3 hours anyways and I'm the last manager on for the night so I don't care what happens after I leave." Why state such a strict policy if you don't even care about it being implemented? She turned down a cops request for these 2 stranded men in a terrible situation for some policy that doesn't even matter to her. I would love for someone to email me about what can be done about this. She does not deserve to be a manager anywhere, especially at a family diner. Thank you.
I had the worst server of my life at Dennys in Cameron Park CA. His name was Trevor. He was the most unfriendly rude server I have ever had. Didn't smile once, didn't ask how my day was going or tried to be talkative. He brought out food and walked away. He came over to my table and said "you good" I have never once heard a server say that to a customer. You say "how is the food tasting? everything okay? is there anything else I can get you not "you good". I was very disappointed with the service and will not be coming back again.
Went to try the hot sizzleing filly steak breakfast when it came it ws cold cheese already thick from cold did not cover plate as it shows this was at centralia wa. we not go back we always go to the one in chehalis wa so we know how hot and how much is surpost to be on plate. Thank you
Took 8 min to just get water, then finally we ordered we both were trying the new sizzling filly steak. When we got it, no sizzle was cold, you ever eat cold cheese an peppers with cold eggs, yak. This was at Centralia as we always eat at Chehalis Dennys. Now I am done with centralia. The plate were not only cold bet there was not a cup full on each plate, nothing like on tv. Sorry!
I went to Dennys in Apopka. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very waterI went to Dennys in Apopka. It took over 40 min. For my mom and daughter to get chx. Fingers. They had nothing that they offered on the menu, avacodo, mushrooms, etc... The manager wasn't even a where of it. I ordered clamp chowder, it was very watery. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning! y. The manager said, that's how he thought it was supposed to be. Steve the manager was very unprofessional. The server Sabrina was training someone, and complained to us and all her tables about her. This was the worst experience. We will not be returning!
On Wednesday nite 3/11/15 around 8:30 pm. Me and a friend went into Denny's to have some dinner. Immediately when we walked in, no one greeted us At All. Finally a lady sat us down, when gave us our menus she just dropped them on the table and walked away. It took her 5-10 minutes before she even asked for our order or drinks. The whole time it just felt like we were bothering her and she really didn't want to serve us. I ordered a appetizer, a quesadilla it was not good at all more vegetables then meat. The food was at least hot. We received our entree and it was OK very greasy(southwest skillet). Server did not check to see if we needed anything or if we were pleased with our meal, did not offer to refill drinks. Awful customer service. I know how to treat customers I used to be a server at Tony Roma's. To end the nite I went to pay and she (Paula I believe her name was, only reason I know that is because I over heard her being nice to another customer) Really? Gave her my money and she was very rude Bucked her eyes like as if she was trying to say something. This is unexceptable service!!!! I will NEVER go back to ANY of your restaurants. And I will tell everyone about the awful service....
My husband daughter grandbaby and I went to eat at dennys on university dr in Huntsville Al when asked for a high chair I waa told to sit the baby ona chair because they didn't trust high chairs eggs were not cooked right they were still raw potatos were not cooked thruly sausage was cold the waitress didn't even ask if we wanted a refill on our drinks or coffee and to topit off we were being rushed to hurry up and pay never eeating there again thats for sure. ..
Took my wife and I 20 minutes before we got our drinks. While waiting for our food, we witnessed a customer trying to speak to a manager after sending her food back twice. (potatoes were hard and uncooked). She wasn't making a big issue out of it until the plate was sent back to her the same way. Then she walked up to speak to the manager, and he yelled from the kitchen and told her he was the only one cooking and he was the manager. She then stated that she had asked to speak to him, he then yelled at her and told her to pay her tab and leave. By this time we get our food, mine was highly over cooked and my wifes was ice cold.
I didn't dare say anything, as if he would have yelled at me like he did her. It wouldn't have been pretty. He then walked out into the dining area and yelled at her whole table and told then he refused to serve them and they need to pay and get out. He was so rude, I will not ever go back if that manger is ever working. He was a total ass and never apologized to the woman nor did he offer to correct the issue. I have never had an issue with this resturaunt. I am in the customer business, and I would never let my manager speak to a customer and handle things the way he did. This was in Lufkin Tx.
went to have breakfast at location at 8734 at 205 nugget drive sparks Nevada. 89431 They wanted to seat us next to a table with 5 or 6 men having a meeting. we ask for a table that was quite. The person tried to seat us only one table away. We walked several tables away to a more quite table. Then we heard the staff asking why we were sitting there. One said to the other we wanted to sit there. Then the manager ask the same thing to his staff where we could hear. There were only three or four tables occupied. Before they took our order we almost got up and left. We were thinking who would to set close a table 5 0r 6 men having sales meting. The food was not that good, the toast was cold, we never got an offer of more coffee until it was time for us to leave. We eat at Denny's a lot, but not this location ever again. You go out have a nice quite breakfast and this is what we got. Of the five or six Denny's we have gone to in the Reno area this location is a joke.
I live in Sharpsville Pa, I am a regular customer @ the Hermitage Pa. Denny's. Overall service is good. The wait staff and cooks have always treated me well. My problem is the manager. This man, ( name is John) has not only degraded his fellow manager's but has been downright rude and obnoxious to his wait staff /cooks. He follows certain waitresses around, creating a sexist workplace, many have seen him degrading the women. He has been too forward to one particular employee, I believe she is in her 20's and is very pretty, I am not the only witness to him talking too personal and I believe she could end up a sexual victim. I do not agree with his code of ethics, he does not respect his peers at all, and I do not think he should be sitting in a position of authority if he's constantly breaking the rules that he SHOULD be enforcing by setting example, since when does the manager not have to follow the rules?? How he ever got that far in a corporate business is only unjust and rediculous.
Went to meet son and wife for my b- day breakfast with daughter and girlfriend . Son and wife already seated at small table ,not enough chairs after hostess was told there would be 5 people.had to get another chair. By the way ,was not busy. Waited for ever to get coffee and Orange juice was ordered and was told after food arrived that they were OUT OF OJ,ARE YOU KIDDING. Oh also didn't get silverware till after we got food. Had to stir coffee with plastic straw! Got almost all of our order. Had to wait on toast ,tortillas and silverware. Manager ask how we were and when we told her about OJ she looked dumbfounded and said she will check for us. Came back and said OJ WAS still frozen. When she brought bill she said she took $7.00 off for inconvenience. We looked at Bill and the OJ we didn't get was still on Bill. Had to tell her at checkout to change it.
The level of incompetence was amazingly high. It started at manager and down to waitresses . Your hiring practices need to be 're evaluated so the people you hire are capable of doing their job . I have seen other complaints similar to mine so I guess your complaints fall on deaf ears. Dennys on Everhard rd in Canton will be the last place I ever eat. Your service ruined my time with my kids. If you need help on what good service looks like go to Texas Road house . They get all 10 s as you get all 1 s
Enclosed you will find a copy of my “birthday event” at one of your locations. My husband and I went to your location at 3832 Blue Ridge Cutoff, Kansas City MO. 64133, on February 17, 2015 at about 6:45:00pm. I got out of my truck and when I stepped to close the door, I slipped and fall between the truck and the door, hitting my back on the footing of the truck door entrance. When I looked down, I saw a clear sheet of ice on the parking lot where we parked. My husband helped me up and we went inside Denny’s. I told the manager that I fell outside, in the icy parking lot. A person folding utensils into napkins asked if I was okay, I said it scared me. I informed them that maybe they should put some de-icer out and she said she would take care of it. We were to be seated, we ask for a booth by a window, no problem. We both went to restrooms to wash up and sat back down ready to order.
We waited on a wet table and no napkin to dry it off. Finally after flagging waitress down, with lots of apologies we were asked for our order. Got our drinks and dinner, then we asked for silverware. The bread on the roast beef was hard and the amount of the roast beef didn’t look like what my husband was accustoming too from previous orders. The roast beef on the menu did not look like what he got. As a customer from another table was leaving, he made the comment about “of all the time he was sitting there, he was never offered a second cup of coffee. Anyway we ate and waited for coffee and drink refills and waited. Finally caught the waitresses attention again and she came over and we ask for seconds on our drinks and we waited again till we noticed that where they serve the drinks the waitresses were standing there eating cakes off the counter instead of getting our drinks.
So we just got up and asked for our receipt at the cashier’s station. I was given my order ticket and it was for two full meals. I was getting ready to mention that it was my birthday, when the waitress apologized again and said she forgot to tell the cashier. So my bill was adjusted and as my husband was paying, he commented to the cashier that she could pass a message on to the manager (who was not available or we would need to wait for) we had bad service and they need to fix it or your losing customers and out the door we went and we noticed that we had to be careful because they hadn’t salted the parking lot yet.
After getting home, my husband checked my back (where I hit it when I fell) and found some bruising. We thought about our experience and thought we should share it. I would not like for someone else to go though what we did. It is one thing when your businesses is busy, and you at least get your drinks, but when you have about 5 tables of people and your waitress’s were eating from behind and in front of the kitchen counter, or not around and or forgot us, well it doesn’t seem like the service we are accustom to from Denny’s.
the one thing a costemer is looking for is a good cup of coffee, but when it tasts like hot iodine dou to the hi amount of clorine in it , as well as thay are charging $2.09 for a cup too boot, you might as well as put a sign in front (don't eat here)the wefe & i have passed up dennys for 20+years becuse of there cardbord hashbrowns (whitch thay have finly fixed) but the coffee is the last straw! PS. this type of coffee put winchels out of busness years ago,( due to first hand experance in the 70's). the menue has changed through the years for the better & the wife & i have been going there often, but tell the idiot who's pushing the buttons to fix the coffee NOW! thay said that thay filter the water but thats so mutch BS!!! Bullhead city Dennys location.
This past sunday my family and I decided to have lunch at dennys located at 3580 S wadsworth Lakewood CO. we had a decent dinning experience but when we left the restaurant it was when we realize how dishonest the employees were. My son was playing with his IPod after he finished his meal, got up and went on to the restrooms. We left not knowing he had left his iPod behind, as we got to the car within two minutes we realized he had left it in the restaurant. We went back to check the table and it was gone. (Also the tip was gone, and the table wasclean) When we asked the staff about it they said they hadn't seen it. But its imposible that within two minutes and after they cleaned the table for no one to see anything. I am not expecting for Denny s to pay for my son ipod because at the end it was his mistake for not taking care of his belongings but I do expect for dennys to hire honest employees. In hard times like this the restaurant should be trying to keep customers happy so they can keep their businesses, as for me and my family we are never returning to a Dennys.
I ask for my receipt after paying and owner just grabbed it and said that the receipt from credit card payment was the only receipt for me to keep. Whe he had already put away the first copy and he still kepth the second one which is the customer's copy. I wonder why he didnt want to give me my receipt all this happened at Denny's #8019 4760 East cesar chavez Los angeles CA 90022 on 12/13/12 around 10:35 am
On Monday 10-01-2012 at approximately 5:10 and Monday 10-15-2012 at 5:20pm my daughter (10yrs.) and myself chose to eat at Denny's. Both experiences were similiar but on 10/15/2012, it was worse. Denny's was not busy and had approximately 10 tables occupied. We waited approximately 10 minutes staring at a sign which read " It will be our pleasure to seat you", yet it did not feel that way. Then we were greeted by a guy in a tie who apparently could only say, "booth or table", which I responded "booth". Another 10 minutes went by until a waitress came to the booth. We got drinks and ordered, and then waited 45 minutes for a Jr. Grandslam and a Blueberry Pancake meal (i.e. one hour and five minutes). My daughter initiated the idea that we shouldn't come here anymore, "cause its so so slow". Yet we watched at least 3 cooks and 6 waitress act like they were having a great time. We ate it in 10 minutes, and waited again 10 minutes for a check. As I paid, the young girl said, "how was everything?", so I said, " It was terrible, we waited too long, and it ruined the rest of our plans this evening (i.e. which was dinner and a movie). The young girl replied with a dumb young chuckle, and took my money. It made me wonder why she was even trained to ask that question (i.e. since she didn't want the answer or the truth). It was a great evening with my daughter but a very lousy place to take her and wait a hour and a half to have some pancakes. I got her that evening to take her to the movies, and the delay and poor service, effected the remainer of our evening. We could have gone several other places, or have just cooked the pancakes myself at my home without any problems, which I'll probably will do next time.
Entered at 2:30 am New Years Eve /Day next to me and wife dirty unbiased table.food took 38 minutes to come to table during that time table next to us remained dirty. Upon receiving our food Burger looked in like a Burger top bun rock hard 8 fries on the plate no Bacon on Burger as ordered and burger ice cold.
No manager on duty to address the problem they apparently had left for the evening /morning so just hourly employees server cook OVERWHELMED in ALL areas.
Hello, I have been a loyal, bi-weekly customer at your establishment in Merrillville, IN for almost three decades. However, due to some extreme managerial issues, I regret to inform you that I will not be returning. Today when I sat down, there was no silverware at my table, nor any tables around me. For the third visit in a row, the orange juice tasted something awful. Aside from the juice, another consistency of your business was the manager's habitual "chit-chat" with employees; it is rather quite distracting.
Now, I may not run a restaurant, but for eleven years I have been a CEO for a rather large grocery store, so I know how to run a business. I know that is it a manager's obligation to perform any task needed when it can not feasibly be done by other employees, no matter how minute. Our server was adaquately busy with tables, so it would be the manager's duty to make sure that I had silverware. Instead, she stood gossipping with two of her servers. Throughout my meal, she ceeased only for a brief moment from her drivel. When I went to go cash out, I overheard her (I believe her name is "Cindy") talking very inappropriately about a pregnant server of hers. She was speaking very personally to three other servers. This type of behavior from any manager is unacceptable . I find it funny though, because the server she was reffering to, I have had on numerous occasions, and not only is she a dilligent worker, she is extremely delightful. It made me sick to hear your employee talk so ill of her server.
In addition, a few weeks ago I find myself coming out of the bathroom when I overhear your manager send two of her cooks on break. A server replies: "But Cindy, we'll only have one cook, and the rush is about to come in". Cindy replies: "no, we'll have two cooks". The server replies, " 'So-and-so' is just a trainee, he's not ready yet". Cindy replies, "No, he'll do just fine." Unfortunately, through no fault of his own, he didn't do fine; my bacon was burnt, there was no ham with my Lumberjack Slam, and there was no butter on my toast. Instead of putting all of her faith in a trainee, your manager should have been back there herself cooking my meal. I feel highly embarrassed for your company that your hourly employees seem to know more aout how your business should be ran than their superior.
For every successful business, there are successful people running it. There is nothing about your business in Merrillville that says "success" except for the serving staff, and on a slightly milder note, the cooking staff. There are serious flaws in the chain-of-command, as I have heard numerous employees use profanity and disrespect towards management to get what they want. But the thing is that it works, so who can blame them. As I have said, I attend your establishment twice a month, and let me tell you, business for you today has declined rapidly over the past 18 months. I implore you to fix your problems before customers like myself, begin to dine elsewhere. I am highly disappointed that my nostalgic days at your restaurant have come to an end.
We arrived at the Denny's store number 8633, at 1305. E. Monte Cristo Road, Edinburg, Tx. Flying J at 9:30 pm on Jan. 18, 2013. There were 6 in our group. We were seated then waited 15 minutes before a server came to the table, the business was not busy. After our order was taken, we waited 30 minutes and then asked where our food was and the server said they were waiting on the cooks. Another 15 minutes and part of the food came out, but it wasn't right, still no silverware. We had to get our silverware ourselves from a tray. 10 more minutes some more of the orders come. We have complained to manager, he comes back and writes down what we are missing, another waitress comes over and asks what we are missing. 10 minutes more food comes, but some of it is wrong. They do not fill water glasses, but when they finally did, the glass they brought back were dirty with yellow water in one and a lemon seed and debris in the bottom. Another 10 minutes the rest of the food comes after telling 3 different people what we were missing. Altogether we were there 2 hours!!! I had ordered a hush puppy sundae and it took an hour and a half to get it. Then the hush puppies were fried in old grease. Then the manager only was going to give us our AARP discount, I argued and finally he gave us 50% off. It should have been FREE.
Wow Denny's way to go!!! Plain clothes detectives in the city of Belleville, Illinois decide to patronize the local restaurant and are treated like criminals. Police officers that risk their lives everyday. Supposedly after a diner complained they are asked to remove their weapons or leave, because they are following department policy they cannot remove their weapons.
Their badges were visible and they identified themselves and were still asked to leave! So once again anyone carrying a weapon is presumed to be evil. I cannot believe a place of business would not welcome a police presence, I am not a police officer nor am I related to any, or close friends with anyone in law enforcement.
Now you claim it is a misunderstanding how can that be they had badges, identified themselves and were still asked to leave. The only people I believe would feel uncomfortable with armed police would be a criminal, perhaps the person complaining had something to hide. The manager involved should be fired.
Remember these are the same police officers that serve and protect with the very weapons they had on them! Denny's should be ashamed an official apology from corporate is in order.
I have never seen something like this. 12 at night and the manager leaves with dirty tables and costumers coming in with one server on there are 6 full tables right now full with people n 4 groups of people. O. Wait one girl that's been waiting for 20 min for take out n didn't get to order and left. I sat and waited for 15 minutes before the server gave me my check. It is very wrong that the manager just left the reasturant like this. I do not appreciate his actions what so ever. He should of either stayed a while to help or had another server to come in and help.
I went to the Denny 's on Northampton Blvd, in Norfolk, VA around 745-800 am on Friday, March 29, 2013, which happened to be my birthday and I was going to get my birthday grand slam. We walked in the restaurant and there were 3 tables full and 1 waitress on the floor.
She said I will be right with you, went to the back got a full tray of drinks for 2 of the tables brought them back delivered them, about 5 minutes later, and again said BE RIGHT WITH YOU, instead of saying seat yourself or something like that...so finally after about 10 more minutes, we LEFT!!!
I was so upset because she should have had someone there with her....instead of still waiting on the tables, and it was NOT BUSY!!!!.....This is not the first time I have encountered this problem with this restaurant, but it will be the LAST time i go there. .. Obviously it is POOR MANAGEMENT....NOT TO HAVE 2 WAITRESSES FOR THE BREAKFAST HOUR....please!!!!
So finally my friend said lets go over to the Newtown Road one, which we did....We walked in the place, and got seated as soon as we sat down, and the service was EXCELLENT....I spoke to the manager there and they said they have heard that several times about the one on Northampton.... you all need to get better MANAGEMENT there.......
5/1/2013 Went into Denny's resturant in Amarillo, Tx for breakfast 9:55 in the morning. Waited approx. 15 minutes to be waited on. Finally made our choices off menu and waited another 20 minutes for the waitress to come back for our order. Got that taken care of and waited another ( I timed this part to the minute) 48 minutes to get our food. This kind of service is bad enough but, when your food is cold when you get it and by that time squeezed for time, we did our best with eating it. I asked to see the manager and was told she wasn't there. While this was all going on we started noticing folks getting up and walking out in disgust. This was the first time we'd eaten at Dennys in a good while and, will be the last. It's I-hop or the Waffle House from here on. DONE WITH DENNYS.
I was in the denny's sunday february 24th in the evening and the dirty person cooking was discusting and servicce was to be desired. we had to ask several times for refills of coffee, extra napkins and waited for service. tried again tuesday february 26th in the morning with a party of 26 and the floors were wet and dirty, coffee cups dirty, and waited for almost an hour for coffee because they "only have 1 coffee pot. alsso didn't take our orders and when they did take the orders, there was a very rude and nasty server that wasn't even helping had to mouth off to a few of the patrons. another thing one of the men went into the restroom and said there was mold growing on the urinal. discusting!!! i have been in there before and cups still had lipstick on cups that were supposed to be clean. ugh. another thing there was water all over the floor behind the counter and surprised the servers didn't fall. wish you would clean up or close your restaurant. not fit to even go there.
On Monday October 29, 2012 around 11:30 AM I went in to Denny's 1493 US 74a Byp Hwy Forest City NC to eat. There was a man and a woman sitting at the table across from me with a poodle dog in his arm at the table where you eat. I asked the manager about the dog she got smart with me with tone in her voice and said, they have papers for the dog. Then she went on to say to another person at the bar that I said something about the dog. I let her know that it is nasty. I dont think dogs and people should eat at the same table.
My boss vincent ford has had a sexual relationship with a employee thats young enough to be his daughter, the way they carry on on the job is sickning, and to have her tell me she got pregnant by him how degrading now i see why he didnt mind her working overtime,if i got off at 1 he want me gone bt 1:15 her she will work hrs over, i think that no manager should stoop to that level should this be accepted ? Not only do i know but cooks, and other servers has witness this is just a shame i see where sleep ur way to the top come in at .im going to go much further with this complaint it dont stop here,people should know what goes on behind the doors of dennys
We were waiting for a long time for the second time going there. The store on Kings Highway barely had anyone in there, yet we were waiting for over 20minutes with no one asking us what we wanted to drink. When we asked when is someone going to serve us, the waitress said we weren't waiting that long. This is disheartening and we are totally turned off by the lack of service.
Denny's #7287, Santee, CA. When I ordered the senior turkey dinner at 12:48 pm yesterday, I was told I could not have the green beans and that they did not come with the dinner even though they were shown in the picture. I then changed my order to the regular priced dinner (9.49) in order to get the beans. The waitress came back and told me that they were out of green beans for the turkey dinner. So, I changed my order to the senior dinner (7.59). The salad had a strip of cellophane in it (ugh!) and I had to insist that I be given a new salad.....the wait staff was reluctant to do this as they stood gaping at the strip of cellophane and trying to figure out what it was! The manager checked on us a few minutes later and said no apology and did nothing. The turkey, dressing, and potatoes were so bad that I couldn't eat it and just sat it aside. My husband paid the bill so it wasn't until this morning when I looked at my receipt that I saw that I was charged for the regular priced dinner! After clearly telling both wait staff that I was changing to the senior price since they were out of beans, no one bothered to change the receipt. I am FURIOUS at the really poor service, the bad food, and the lack of consideration! Is there anybody at #7287 in charge of quality?! I was charged the regular price for the senior portion... The way I see it, Denny's owes me and my three friends a refund!
The Denny's store in Kansas City, MO near Bartle Hall on Broadway is TERRIBLE! I ordered a dish thinking it was chicken but it was fish. When I got it and found out I told the waitress I made a mistake. She said I could return it for chicken. But then the manager Jim Solomon came over and was VERY and I mean VERY rude. He said that I HAD to keep the dish and that Tilapia was fish and acting like EVERYONE knew that. I actually just ordered by the picture and didn't even read what the description which was my mistake. But the A-hole MADE me keep it. I should have just walked out. I have NEVER in my life had a restaurant MAKE me keep a dish that I did NOT want. NEVER. AVOID THIS PLACE LIKE THE PLAGUE!
Hello today i took my wife and kids to the new Dennys in East los angeles on the corners of cesar chavez and mednik first of we sat down the weiter took 15min to take our order when he did he seemd kinda bothered becouse i asked twice for service then he comes to take our order he brings a hot skillet in front of my 8 month old son then tells us be careful guys he could of burned my sons hands then we wait another 20 min for the food it comes cold and the weiters hands were dirty gross to top it off i wanted to use the restroom but it was just as bad.a a park in skidrow toilets were full of paper not flushed the urinal was baged with urin in it the trash can full of napkins to the rim and on the floor
I recently visited the Denny's in Fayetteville, NC address 5505 Raeford Rd, Fayetteville, NC 28304 and was at the bar when the Health Inspector was there, what I watched and herd was AMAZING. Things such as, when he leaves we will put it back, lets just get through this and go back to what we where doing. They ended up getting a 92.0 I believe. OK, Looked over that. My family and I went late night one evening and we waited 2 hours for our food. They kept running out of glasses, silverware and the cooks didnt seem to care when thefood came out even though their manager stood in the kitchen THE WHOLE TIME, and let two of her cooks go on break in the middle of people not getting their food. Iasked my server, which i could see in her eyes how sorry she was and i watched her battle for our food to get out seeingt how we had been their 2 hours sitting. I asked my server if it was indeed the manager in the back cooking the whole night and while two cooks took what was probably at least a 30 min break maybe less but, thats beside the point. I asked my server who the manager was the night this all happened she told me Ms. Rebecca Mackey, excuse my spelling if wrong. After watching this circus show and leaving my server was still apoloigizing I never saw the manager on the floor I know things were wrong where a manager needed to have helped, especially as I'm leaving and I see REBECCA MACKEY on the front door of the Denny's resturant. I couldnt believe it. I felt sorry for the servers and I feel sorry for whoever owns this store because the management is going to run this buisness right into the ground. Never in my life haveI seen anything of this nature. Also, forgot to add as I was sitting at the bar the one day just the drama and things being said in front of customers and this one saying stuff about this one like high school. I suggest they re-oil their machine or this place will go down. It's rediculous!!
Dennys at the Flying J truck stop in Pearl/Flowood, Ms. Waited 45 min. for a to go order. Finally got our food and left going down the road. Food was not right. Called to complain. Debra answered the phone, listened to my complaint and she said"Let me get a manager." Rhonda got on the phone. I asked her was she the manager and she said she was. I told her my complaint at which point she started arguing with me. I asked her for the corporate number 4 or 5 times before she gave it to me. I said thank you very much( boiling mad by now) and hung up. One minute later my phone rings, I answer it and the woman says, "This is Debra, the manager at Denny's. Apparently Rhonda did not satisfy you. How can I help you?" I said, This is Debra? The same Debra that answered the phone, listened to my complaint and then put Rhonda one the phone as the manager Debra? She replied yes and that she was the manager but she was busy taking inventory. Uugghhh!!! They kept wanting me to turn around and come back. I didn't have time to wait 45 min much less turn around and go back. But even after the extended and unnecessary wait and the food being wrong what gets me the most is the manager heard my complaint and then passed me off to somebody else. VERRRRY poor way to do business. I will Not go back and give them another penny of my hard earned money and I Will tell all ky other truck driver friends of this horrible experience.
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