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Write for Us Denny's Complaints Continued... (Page 6)
384+ reviews added so far. Upset? Call Denny's corporate: 1-800-733-6697No Reviews
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Denny's #7287, Santee, CA. When I ordered the senior turkey dinner at 12:48 pm yesterday, I was told I could not have the green beans and that they did not come with the dinner even though they were shown in the picture. I then changed my order to the regular priced dinner (9.49) in order to get the beans. The waitress came back and told me that they were out of green beans for the turkey dinner. So, I changed my order to the senior dinner (7.59). The salad had a strip of cellophane in it (ugh!) and I had to insist that I be given a new salad.....the wait staff was reluctant to do this as they stood gaping at the strip of cellophane and trying to figure out what it was! The manager checked on us a few minutes later and said no apology and did nothing. The turkey, dressing, and potatoes were so bad that I couldn't eat it and just sat it aside. My husband paid the bill so it wasn't until this morning when I looked at my receipt that I saw that I was charged for the regular priced dinner! After clearly telling both wait staff that I was changing to the senior price since they were out of beans, no one bothered to change the receipt. I am FURIOUS at the really poor service, the bad food, and the lack of consideration! Is there anybody at #7287 in charge of quality?! I was charged the regular price for the senior portion... The way I see it, Denny's owes me and my three friends a refund!
The Denny's store in Kansas City, MO near Bartle Hall on Broadway is TERRIBLE! I ordered a dish thinking it was chicken but it was fish. When I got it and found out I told the waitress I made a mistake. She said I could return it for chicken. But then the manager Jim Solomon came over and was VERY and I mean VERY rude. He said that I HAD to keep the dish and that Tilapia was fish and acting like EVERYONE knew that. I actually just ordered by the picture and didn't even read what the description which was my mistake. But the A-hole MADE me keep it. I should have just walked out. I have NEVER in my life had a restaurant MAKE me keep a dish that I did NOT want. NEVER. AVOID THIS PLACE LIKE THE PLAGUE!
Hello today i took my wife and kids to the new Dennys in East los angeles on the corners of cesar chavez and mednik first of we sat down the weiter took 15min to take our order when he did he seemd kinda bothered becouse i asked twice for service then he comes to take our order he brings a hot skillet in front of my 8 month old son then tells us be careful guys he could of burned my sons hands then we wait another 20 min for the food it comes cold and the weiters hands were dirty gross to top it off i wanted to use the restroom but it was just as bad.a a park in skidrow toilets were full of paper not flushed the urinal was baged with urin in it the trash can full of napkins to the rim and on the floor
I recently visited the Denny's in Fayetteville, NC address 5505 Raeford Rd, Fayetteville, NC 28304 and was at the bar when the Health Inspector was there, what I watched and herd was AMAZING. Things such as, when he leaves we will put it back, lets just get through this and go back to what we where doing. They ended up getting a 92.0 I believe. OK, Looked over that. My family and I went late night one evening and we waited 2 hours for our food. They kept running out of glasses, silverware and the cooks didnt seem to care when thefood came out even though their manager stood in the kitchen THE WHOLE TIME, and let two of her cooks go on break in the middle of people not getting their food. Iasked my server, which i could see in her eyes how sorry she was and i watched her battle for our food to get out seeingt how we had been their 2 hours sitting. I asked my server if it was indeed the manager in the back cooking the whole night and while two cooks took what was probably at least a 30 min break maybe less but, thats beside the point. I asked my server who the manager was the night this all happened she told me Ms. Rebecca Mackey, excuse my spelling if wrong. After watching this circus show and leaving my server was still apoloigizing I never saw the manager on the floor I know things were wrong where a manager needed to have helped, especially as I'm leaving and I see REBECCA MACKEY on the front door of the Denny's resturant. I couldnt believe it. I felt sorry for the servers and I feel sorry for whoever owns this store because the management is going to run this buisness right into the ground. Never in my life haveI seen anything of this nature. Also, forgot to add as I was sitting at the bar the one day just the drama and things being said in front of customers and this one saying stuff about this one like high school. I suggest they re-oil their machine or this place will go down. It's rediculous!!
Dennys at the Flying J truck stop in Pearl/Flowood, Ms. Waited 45 min. for a to go order. Finally got our food and left going down the road. Food was not right. Called to complain. Debra answered the phone, listened to my complaint and she said"Let me get a manager." Rhonda got on the phone. I asked her was she the manager and she said she was. I told her my complaint at which point she started arguing with me. I asked her for the corporate number 4 or 5 times before she gave it to me. I said thank you very much( boiling mad by now) and hung up. One minute later my phone rings, I answer it and the woman says, "This is Debra, the manager at Denny's. Apparently Rhonda did not satisfy you. How can I help you?" I said, This is Debra? The same Debra that answered the phone, listened to my complaint and then put Rhonda one the phone as the manager Debra? She replied yes and that she was the manager but she was busy taking inventory. Uugghhh!!! They kept wanting me to turn around and come back. I didn't have time to wait 45 min much less turn around and go back. But even after the extended and unnecessary wait and the food being wrong what gets me the most is the manager heard my complaint and then passed me off to somebody else. VERRRRY poor way to do business. I will Not go back and give them another penny of my hard earned money and I Will tell all ky other truck driver friends of this horrible experience.
On 5/7/13, I ordered a peppered Bacon avocado omelette at the Pecos, Texas Denny's #8584.
After I began eating the omelette, I noticed that there were no avocado slices inside the egg. When I complained, I was then told that they had no avocados in stock. I let that go, but after eating another bite of the omelette, I noticed that there was no cheese inside either. I waited for my server to come by so I could inform her, but she basically ignored me.
When she finally did come over to check on me, I explained that there was no cheese in my omelette either. She then huddled with the manager (I assume) and gave me a receipt to sign. I signed it, and then she handed me a bill for $6.92..a discounted price off of the omelette, and something that I neither wanted or requested. I simply wanted them to take back the remaining omelette and make me one that I could be pleased with. I had no interest in getting cheap or discounted food.
In any case, I felt that I was treated uncharacteristically poor for a Denny's.
My boyfriend and I went into Denny's in casa grande AZ and the service was horrible and the food was cold. My boyfriend got breakfast and all of it was cold, the bacon eggs pancakes and hash browns. Gross much? All the servers were goofing around they really didn't seem to care about their guest. Our food sat there for a good ten minutes Til she brought it to us. Will never go there again. Maybe they will learn to hire good help.
After shopping in Waco, Texas my wife and I went to the Denny's in Waco on New Road. We were promptly seated, given menus and drinks. We waited, we waited and we waited but no one came to take our order for over 20 minutes. We left that location after being abandoned then proceeded to Denny's near the Baylor College campus.
And there received excellent service as well as very good food in a very well managed location. The manager on duty and waitress were very friendly and prompt in taking or order, delivering our food and providing refills as needed. I must say the two locations were as different as night and day. Way to go Denny's 8104 for delivering exceptional service.
Very disappointed with your food quality with the chicken Wrap.
I was dining last night and order the chicken wrap and it was gear, so I brought my whole family tonight to get disappointed with the product they served the chicken was diced in small pieces??? And hardly any sauce on it and covered with lots of lectuce.
When I mentioned it to the server she said she will get the manager, we waited for 15 minutes no show from MAnager or the server.
Is this how you take care of your customers. Sad to see your business going in that direction.
Our food went cold and the whole experience will be shared with all the people we will encounter during our holiday time.
Thank you
My fiancé and I went to the Denny's in Belleville IL. located on route 15 and 255. It was the worse service ever. We got there around 11:00pm and took a little longer to order but not bad. I should of thought that the security officer standing by the front asking how many to be seated was strange in the first place. All the customers and help were African American and we were the only Caucasian but that didn't bother me at first.
I'd say we ordered around 11:10pm we placed our order consisting of breakfast food. We ended up leaving at 11:50pm still without our order. The waitresses seemed to cater to everyone else except us and kept telling us our food is on the way but never showed. People that came in after us were getting food before us. I felt as though since we were the only Caucasians in the restaurant we were the rosa parks of this establishment.
I will never go back to this Denny's. this manager should be fired. I love Denny's food but this experience has given me a bad taste in my mouth.
Today on Jan 8th 2013 me my wife and son came to eat at Dennys and received rude. She was not very attentive and did not inform us of anyway to talk to a manager when asked.. And I ordered the new mozzerella grilled cheese with the new frIes and litterally got the smallest portion if fries i have ever received. And upon telling the waitress, she told me there was nothing she could do about it..
Im also unhappy with the small end piece of bread I got..
The Denns's I ate at was on Somersviille Rd. In Antioch, Ca. And we spent $26.18
I am a regular customer of the Dennyâs Restaurant at 105 E. 17th St Costa Mesa. I generally eat at this location at least 2 times per week and many times much more. I have generally been pleased with the service but an event happened today (Thursday December 13, 2012 around 10 a.m.) that greatly disturbed me. I was eating while taking a business using a headset. One of the waiters came up to me and told me to quiet down. I was surprised as I typically eat and handle business calls at this location all the time and had never received any type of complaint. It was particularly puzzling to me when at another table 4 gentlemen were talking and laughing quite loudly and received no complaint. I may be sensitive as I was the only African American in the restaurant. In light of the fact that there were clearly others that were quite audible I had to wonder if I was somehow being targeted. Thank you for your attention. Thomas H. Fisher, IIA, CPCU jelanifisher@hotmail.com
I live in Alberta, Canada and vacation in Florida for over four months every year. When we drive down and back we always make a point of stopping at a Denny's for a meal. The food is the same from one location to another and we can always expect a comfortable and satisfying meal.
Today my wife and I along with two friends stopped at the Titusville Denny's located in the Ramada at approximately noon for a light lunch. There were about a dozen tables occupied and none with more than four patrons. The drink order was taken quickly but it took a longer time to place the order of one chili dish, one senior cheese sandwich and one moons over my hammy. Another long wait and eventually the order arrived. The moons dish was perfect, the chili was cold and the cheese sandwich was so cold it had congealed. Those orders were sent back and obviously "nuked" as the chili had localized hot patches and the cheese sandwich was like cardboard. Over an hour passed before we actually got the order. Two cooks were on and observations showed the waitresses were not at fault as the orders took so very long to be produced. The waitress did mention they has past problems with the heaters. We did raise a concern with the manager who told us that she had actually been in the cook area helping the cooks. Dripping vents from the air conditioner, a poor manager and inept cooks do not inspire us to ever return.
On my last visit to Denny's restaurant in Columbia MO my fiancee and I were seated and asked what we would like to drink. I ordered decaf and he ordered strawberry lemonade. He recieved his drink while I recieved nothing. After waiting for someone to take our order for more than 30 minutes I walked out. Several wait staff people walked by us or stood around doing nothing but did not wait on us. The manager spent the majority of his time on the phone. We used to regular customers there of at least once a week. I would have been more understanding had the restaurant been busy but there were only two other tables.
I'm a regular customer at Denny's on Sunset and sometimes I come in to just take a break and get some tea. I know a lot of the employees there from the years I've been going there and the customers that are regulars like me. Last night a drunk couple and their friends came in the restaurant. I had finished eating at the bar and took a seat in the lobby where others were. I knew the guy who was with the crew. The girl was drunk and kept walking in and our and they started arguing. Well the girl got in the officer's face and he told her he'll arrest her. So I'm shocked, I get my phone to update my status to a crazy night and the chic thinks I'm taking a pic. I told her I wasn't and was on FB. So she's calms down then she starts again like she wants to start a fight with the guy they came with. All of this is in front of me less than a foot. So she starts with me and I'm like you're drunk go home. Didn't touch the girl at all and my friend calls me saying her boss said I couldn't come back up there! In respect to mg friend Denny's can forget my money, but I wasn't the drunk and loud person. I was a customer. I feel like because I'm there at least 4 times a month I was singled out. No police report saying I'm banned from the restaurant, I feel it's unfair and my friend whose a manager it put in an unfair situation as well. I could say that the Denny's on Sunset is very
My family and I went to Denny's Diner on the Westside of Evansville, IN tonite. The waitress came over to our table and ask what we wanted to drink we told her we just wanted water to drink and she said she would be right back, we waited for almost 10 minutes for her to come back and she didn't have our waters with her, I ask her for our water and she said that they were setting on the counter and she would go get them. We ordered our food, I got up to go to the restroom and she stopped me and ask me what kind of side did I want with my meal, I ordered the Senior fit fare Chicken, It comes with grilled chicken, Broccoli and Corn, and a salad, she told me I got 1 side and I told her that the menu said what I was suppose to get. When she brought my food out my chicken was really hot and good but my corn and broccoli was cold, I took my food to the counter and ask if I could have hot vegetables, she went and suppose to have put them in the microwave when she brought my food back to me the corn and broccoli was just barely warm. I ask my waitess if the corn and broccoli was frozen and she said she didn't know and that they sell alot of those meals and no one else complains. I feel that if I'm going to pay $7.29 for a meal I should be able to eat hot food not luke warm. I ask another waitress if she could answer my question and she answered it for me and told me that the vegetables were frozen and microwaved. I told them that I probably wouldn't be back and they told me OK and have a great night. I thought that was so rude and I will not go back to that diner again. I don't know what the waitress name was but I do know she had short blonde hair and was a very rude young lady.
I am/was a frequent customer for about ten years at your Mechanicsburg, PA store. Over the years this store has gone up and down in quality but recently it is at an all time low due to many valuable employees leaving the store or quitting Denny's altogether. Current management there is horrible and the waitstaff leaves much to be desired both in skill and personality. Current management has no idea how your 50 States app works and told me I could not use any discounts or free items because the promotion had ended when in fact it continues until June 03, 2013. The menu portion has ended but the discounts and check ins have not. She was a newer girl and was really rude to me and my guests. I had rather poor service but it turned rude and upsetting when the manager informed me I could not use my app coupon for Denny's 50 State Challenge because it was over. I told her my app said it was still valid and I showed her my coupon on my phone that said it was valid until the next day. She then started slamming stuff around and told me that she was doing this for me one time and that's it. She told me to delete my app and I told her I certainly would because after ten years of coming there, I would not be back. She was incredbly rude about the whole thing especially since this is a pretty big promotion to be MISINFORMED about! Makes me wonder how she treats her employees. It's incredibly sad that a year ago this restaurant was doing so well and now it is so bad. It has become dirty, unfriendly and I don't think I'll be returning especially since there are so many other restaurants nearby that are consumer friendly.
Was at Dennys on 11/17/2012 for celebration Dinner. We got there at about 9:50 pm. We were immediately seated. Another party came in and was seated 15 to 20 mimutes after us. The manager came out to help them while we were made to wait. It took us over 30 minutes to ask whether we wanted somethimg to drink. The mamager walked by us several times without inquiring if we meeded anything. We asked if we can get anything to drink, we were told he was busy to wait on our waitress. However, all other non black cusgomer he readily helpped. I was veey offended
My husband and I eat at dennys (store #6861) all the time and last night we went there to get some dinner and it took the cook 25 minutes to get our food out to us and there was only one other couple in there eating right before us! Each time we go there its always a hassle either getting our coffee or getting our food cooked properly and the service is so bad and there are always people in there causing fights that come from the Buzz bar and last night there was a guy that come in that was drunk and was demanding service and got rude and ignorant with a lady out that just came in to eat because she was standing in his way and your employees did nothing to help the lady. The man had actually cursed the elder lady and she was very upset and my husband had said something to the man about being rude to a woman in front of him and the man then threatened my husband to beat him up and none of your employees did anything about it except tell the man to sit down and be quiet. If it was properly handled which it wasnt the man who was being a nuisance should have been asked to leave but he wasnt so i really dont think we will be back there to eat at your restuarant again.
On Friday the 5th I took my family to Denny's on E. street in chula vista Ca, for dinner and the food was great so was the service. After the meal we left and headed home. Upon arriving home I couldn't find my headphones to my phone. I asked my daughter and she said she left them sitting on the table. We went back to the restraunt and was no more than 15 minutes, the manager said the tables were clean and the last shift usually turns property in. This time they didn't turn in anything to lost and found. The last shift had gone home and they couldn't contact them. Me and my family have been going to Denny's for years and nothing has ever happened like this when forgetting something. The headphones were a gift and cost almost $200. The manager said he will ask if anyone has found them.
In Sunbury, oh my food took 45 minutes to be served. Breakfast food at that. Then the food was undercooked because they had realized they lost the order. Had to send hash browns back. When the waitress brought them back I was finished eating. Then they tried to charge me for the darn things. Not only did they not apologize they acted as if I was in the wrong! The whole time I was waiting my waitress never once came by. I had to call for her all 3 times I needed something. Not only will I not darken another Denny's door I will make it my mission to deter anyone I can from going there. This is the worst I have ever been treated by restaurant personnel in my 47 years.
This occurred 01-20-2013 at around 5:00pm at the Dennys in Kaufman , tx.
My family is my wife, two daughters (3and 10) and me. Well when I entered the restaurant
I noticed that every table was full except a couple tables. But on the other side that completely empty. I asked
the waitress if we could have a private booth on the empty side. She told me no and that side was closed.
I then told her we want to eat in a private table or booth or we will go elsewhere to eat.
She then told me they were short staff. I just repeated what I had said before. She said okay and we left .We then went elsewhere to eat.
Not very good customer service and you shouldn't lose business cause of either short staff or a lazy employee.
My parents have frequented a local Denny's for years. That was up until 5 weeks ago when my dad passed away. I also, there son had frequented this restaurant with them as well as continued taking my mother in there since my dad has passed. Now the only way my mother can get to this restaurant is by me because she is wheel chair bound. In my frequenting this restaurant with my mother I had met this waitress. I had asked her out and we had dated for approximately 3 1/2 months. We had since broke up. Approximately a month ago I went in for breakfast and requested to sit in a different servers section not to have any contact with my ex-girlfriend. I left without incident. After my ex got off of her shift she went to the police department and filed a complaint That I was harassing her. they had contacted me by phone and stated I was know longer allowed to go up there when she was working. 3 weeks later, but not the first, I took my mother up there knowing what the ex's shift is, took her there on her day off. We went in there and was seated by one of our regular waitresses. Approximately ten minutes later we found out by our waitress my ex was called in to manage and that she believed my ex called the police on me. I immediately got my mother in her wheel chair and took her back out to the car. Just as I got her in it 3 police cars surrounde
My daughter and I went for breakfast at The Denny's at 2701 Atlantic Ave, Daytona Beach Florida, and I will NEVER go back!
I've been to that locationin the past and it was fine...but this trip will be the last. We sat, and one girl asked what we wanted to drink. We gave our drink order and I had to use the restroom. It was disgusting...sanitary napkin wrappers on the floor with full napking disposal trays...my shoes were sticking to the floor. I went back to the table, and expressed to my daughter that usually you can tell how clean a kitchen is by the condition of the bathrooms (I waitressed for 20 yrs). I had asked for extra cream for my coffee, and when it arrived it was filled to the top with cofee, but "poof", waitress was gone (the place was NOT busy, being it was 9:30 am). Probably 15 minutes later an older woman came and acted like nobody was going to take oour order so she would...I wanted 3 eggs and bacon. That's all. She said I couldn't get one egg cause they come in 2's. I said, "can't you just charge for an extra egg"? Nope, needed to order 4 eggs. My daughter wanted a moons over my hammy sandwich. 40 minutes later, nobody came to refill my coffe cup, or explain why we were not getting our food. Waitresses walked around and wouldn't make eye contact. The people in the booth behind us left without their food. I finally put a $5 bill onn the table for my one cup of coffe and mmy daughter's orange juice (ONLY because it was the only cash I had on me, and I didn't want to be arrested for non-payment). While walking behind the blg to our cars, i saw a woman and guy smoking with Denny uniforms on. I asked the woman if there was a manager I could speak to...she identified herself as the manager and asked what the problem was. I started with the service and then the disgusting bathroom, and she replied "Oh, that must have just happened because I've been in ther numerous times today". I said the f loor was so sticky, my shoes are still sticky...we went to IHOP, and I'm out $5 for a HORRIBLE EXPERIENCE I PAID FOR!
MAKE IT RIGHT! HIRE A NEW MANAGER AND STAFF. I want my money back!
Good Morning, I would like to put a complain on the Dennys located in El Paso, Tx on 9567 Dyer st 79924. My family and I went in for breakfast today on the 14 of January 2013, and the staff treated us horrible we waited in the lobby for 5 minutes, finally the lady at the register told us to sit where ever. She seemed like she didn't want to be at work which is clearly not our fault.
We sat at a booth and were waiting for a waitress which never came to welcome us, nor give us menus . We waited for a good 10 minutes and the waitresses were helping all the other tables except ours. After noticing that we were not getting service my family and I got up and left.
This experience gave me a different perspective of the restaurant and more than likely I would not go to a Denny's again. My suggestion is to hire more enthusiastic staff that are happy they have a job instead of people that dread going to work and take it out of the customers.
Good morning! I am a 55 year old male who has had a lifetime of wonderful service from the Denny's restaurant around the country until last nite. I retired from the City of Detroit in the year of 2008 and moved to belvidere illinios , Any state we flew too for conferences we made sure that there was a Dennys close buy. We made sure our hotels were located close to a Dennys restaurant. In 2008 we found a Dennys on east State street in Rockford Illinois Wonderful Staff, Wonderful Service, Wonderful food, A wonderful time, This was me and my wife date spot anytime anyday . Until last nite! They have changed Managers but the one last nite was the worst one that we encountered . The procedure of table assignment has changed to a fault the you lady name Stella took our names ands told us that there was a 15-20 minute wait wrote our name down on a sign-in sheet , Ok we said this must be something new . but we counted more than twelve empty tables, Than a White gentleman came in 2 minutes behind us and commented on stellas wig. And she quoted oh you like it and his name did not go on the list. He went and seated his self while the line grew at the door. The manager seen what had happened and came and found us a table out of many tables after 10 minutes of waiting. The manager took our orders, I decided to try the all you can eat fish for the first time and my wife ordered the hamburger combo. We never waited longer than 10 minutes for any kind of breakfast, lunch , or dinner and or dessert that we ordered. Last nite 30minutes and no waitress until the bill, The order of fish came with four fish sticks mash potatoes and corn. No pop refill or water. The manager told me that she hada put in another order of fish for my all you can eat order OK! maybe she noticed that she had treated us wrong in service.Qk 10-15-25 minutes pasted no fish ,no refills . I told the wife lets go its horrible service in here. Then the waitress came and said oh ill be back to fill you water and sprite and she had 1 fish stick in her and and said this is your all you can eat fish that the manager had put in. What a insult to the menu it states all you can eat fish on Fridays . I got up told my wife lets go. What a insult , Horible service,food,Manager. Stella asked how was the service and food and I told her horrible. Afetr we went to the car we were parked in front of the window the managers came out from hiding and here and Stella had a laughing good time. We will never go back to a Dennys restaurant if this is the service that you are now offering your customers you keep. You will be the topic of my Sermon Sunday Titled God is the only Service that will forever please you man will let you down.
Restaurant #8682 was a quick stop for a salad. Worst decision ever!!! While the server was pleasant enough, her attention to detail sucked!!!! I ordered the Dixie Fried Chicken salad with holding the onions while opting to have the cheese and the salad dressing on the side. My order was to go, not to dine in. When I received the order, the cheese and the dressing were on the top in a different container which fooled me, because once I got to my destination ans opened the container I was very upset to say the least. My salad was flooded with dressing , so much so I barely saw any foliage. The chicken was so hard and dry and minced up so tiny it might as well have been bacon bits!!! The lettuce was soft and mushy and had a lot of brown spots all over!!!! The salad was disgusting and a waste of $10.
I am a regular customer at Denny's and frequently order dinner from the senior menu. A choice of soup or salad is included with all of the senior dinners. I ordered the senior turkey and dressing dinner fron the current seasonal menu and assumed that soup or salad was included as it is with every other senior dinner. WRONG! The server returned to my table and said that the turkey was the only senior dinner that does not include soup or salad.
My complaint is that the menu needs to indicate that soup or salad is not included with the senior turkey dinner since this is a deviation from the usual menu. I am quite sure that I am not the only one that assumed soup or salad was included with the senior turkey dinner as it is with all other senior dinners. A simple disclaimer on the menu would have kept me from getting upset and leaving the restaurant without having a meal.
On May 6, 2013. We went to our usual Denny's Resturaunt at 3096 Aloma Ave, Winter Park Fl. for a late breakfast. It was very empty but it was Monday. We were promptly seated then the issues started. A waiter named John, and a waitress name terry were working We were seated in John's sections, but after 20 minutes wait Terry came over to see what drinks we would like, We explained we also wanted to order. She took our orders, no conversation, suggestions or anything , 15 minutes go bye again and then John comes over to take our drink order. We explained Terry had already taken our complete order.
10 more minutes to get our Sweet Tea and Coffee. In the mean time a table behind us has 3 adults and 3 kids trying to speak with Terry because their order is all messed up and what they did get right was COLD. She didn't do anything (whether she new how or what to ask she sent Manager over) He didn't even apologize or ask he could get anything else or refire the food. he just stood there. he walks away and they all walked out. Well our food had still nto come and we are getting ready to get up and walk out. Nobody came by to ask how things were, or offer more coffee or anything.
It was like watching everything in slow motion. Nobody cleaned tables, reset tables or anything. After what seems like an eternity or our food finally comes after sitting up on hot plates waiting for somebody to deliver it. We get our food and are more dissappointed,y i could only eat my hashbrowns and coffee, everything was cold. My husband was so hungry he ate, but i couldn't Terry the waitress comes by to give check, she says, "here's your check, when ready pay at register" No questions about how is food or anything.
So from the time our order was placed in the machine, and we got the check 48 mnutes had passed not taking into consideration all the time before our order. We are weekly visitors on the weekends at this Denny,bu tnow i don't know if i will even return. We asked to speak with the Store Manager when we went to the register and hes like what do you want me to do, he took only $3,00 off our check, He didn't care or anything. I was expecting my meal at least to be taken off, but just $3.00. It will be along time till i even consider going back to Denny's.
I seriously love dennys but when im budgeting every dollar for a trip im taking and dennys suprises me with $2.65 for a small glaas of milk & i had 2 of them. Just felt like i got ripped off since for one more dollar i could have bought a gallon
My family usually eat at Denny's especially after our night out affairs. Today, 1/11/13 at 1:53am the food served to me was not satisfying. I ordered the Latin dish pork chop. The beans looks like a soup beans ~ very different as shown in the picture. The rice is not cooked. You would feel the hard grains. The. Pork chop does not have taste at all and cooked very light brown. As much as I want to return my food, I'm scared of returning it coz my sister complained about the manager who was so unprofessional when our food were being served, I'm worried if I return it, they might mess with it. And since its past 1:00 am with no dinner yet, I have to just have to bare with it. We were in a different state at Orlando and Denny's were one of the familiar place to go to near our hotel. Maybe, we should have transferred to IHOP instead but we just feel bad about our server who was too nice serving our family.
3-15-13. Myself along with a few close friends went to Denny's Because its the local hangout at night. We all have our own conversations an the manger kicked out my friend because the server which we had was doing a terrible service.
So we were talking about it in a calm respectful manner and we get kicked out due to the manager being rude instead of talking to us. I come to dennys several days out of the week, I've never nor my friends/family have never been disrespectful at all.
3-22-13. I have the Denny's app, which is free that Denny's offer on the iPhone. Everytime we come to dennys we check in, along whenever I travel. The same manager that kicked us out before, again came up as we was leaving an paying out being rude, over talking us an saying we was cheating an scamming the app.
Okay we'll if you check in you get free food, drink,dessert,etc. well we was using it. End of story why aren't we allowed to use the app whenever it's offered.
Denny's Seagoville Texas
I have been working a Dennys for a month and two weeks my first week was ok but after that I have been yelled at in front of my customers cursing at others employees including at myself..the managers speak to the employeees as if we where animals...thetheanagers have favortism there's waitress tere that are dating the dishwashers and have all kinfs ogf drama but are never told anything..the waitress there spit in the drinks drop food and give it to customers..I thinks the managers are crazy frustrated women who spend to much time smoking and chatting with other employeees not doing there job..I had never been yelled at the way they do to me...its a horrible place to work at but until I find onither job I will leave
Thsi restaurant has the worst service of any Denny's I have been to. I was just in there and left( right behind another couple that left) There were 2 tables of 6 and 2 tables of 2 in there. it took 10 minutes to get a coffee, and it was brought to me on a small dinner plate with the coffe spilled on it. He took it back, I waited another 5 minutes,no coffee and no order! I have gone in there around 6 at night, with one guy only working! I am not kidding, this place is terribly run. I drove to the Dr nys on State street, Santa Barbara..this one is a gem.
I've been a customer of Denny"s for over 25 years and eat at a Denny's at least 4 or 5 times a week, mostly breakfast or lunch. In all these years, I've had only one problem, which they took care of gracefully.
This Sunday morning, March 17, 2013, my wife and I were having breakfast when I was brought a new bottle of hot sauce. I could not get the top off and tapped it with the palm of my hand and the bottom of the bottle blew out. Hot sauce went all over my clothes and sports coat. I told the waitress that they should either take care of my breakfast or get my jacket cleaned. She told the manager, Angela, what happened. At this point, manager Angela, came over and insulted me by calling me a liar.
I am 69 years old and have been in business for myself since I was 18 years old and this is very poor public relations. I paid my bill and left and will not return. This is store #6848 on Memorial Hwy. Tampa Fl 33615
Sincerely
Tony Leon
We went to Denny's on North State Line Ave in Texarkana, Ark. There was no one to seat us to start with. We finally took a booth. The booths around us were dirty. Even though there were few people there. No one waited on us. The dish washer eventually brought us menus.
We never received water or had our order taken. One waitress took water to one table. The other stood at the register and talked to her friends. The first one then took a cell phone call and never got up again. Eventually my wife and I, as well as another customer got up and walked out.
We ate at a competitor across the street. They said they got a lot of business that way. It was 5AM on a Sunday morning andwe wasted 30-45 Moises of our time. No more Denny's for us.
I am writing to you from Hamburg, NY the location of your camp rd location. I will start that saying I am in the professional EMS field, I also am a Volunteer Fire Fighter. I am sad to say that along with the police agencies boycotting your restaurant, the EMS field will be added to that after today's incident.
Me and six other on duty EMS Paramedics went to breakfast at the camp rd location. We parked all three ambulances in the parking lot, and all walked into the restaraunt in uniform, (jackets, hats, uniform shirts, radios, and bulletproof vests) we were taken to a large table where we were waited on by Carmella, a very nice waitress.
We ordered our breakfast, and several glasses of OJ. While waiting on breakfast, Carmella brought out all separate checks for me and my other paramedic coworkers. I was extremely thirsty after working a grueling 13hr shift so I drank my OJ rather quickly. We were talking for a bit, waiting for our meal. Eventually it arrived to the table at a Luke warm/cold temperature.
We were less than pleased but ate the food none the less. Before Carmella took off, I asked for another OJ, to which she replied "sure, is this your check? I have to add the second OJ to it". My partners all looked at me in disbelief. Not only was our breakfast mediocre, you are going to ask for the check back to add a $2 glass of OJ onto it?
Now I wasn't as mad at that part as I was the next part. Upon paying for our meals, we were notified that there is no discount for EMS or Fire, the cashier says she only has a Police discount. I am in complete shock... I would like to be contacted via cell phone to speak further about this issue.
When walking in this morning into the dennys located at 9545 W Flagler st I was prepared to wait for a table as well as for my food but I was not prepared to be skipped while waiting for a table because the gentleman at front serving as the host was calling the wrong name or to be treated as if I was out of line for pointing out that my husband, young child and I were skipped. Nor was I prepared to wait while sitting at the table for over 20 minutes to be acknowledged by a waitress who's walked by our table at least 10 times now or to have to flag down a bus boy just to get a glass of water. I understand that they are busy but at the very least I expected to be acknowledged and told that they would be with me soon. It has now been 30 minutes and throughout the process of my writing this message I have yet to be tended to.
Dennys Restraunt in Cape Coral Florida is one restraunt I will never go to after my expirence this past week..my waitress was very pleaseant evetythinh was great until I hear the manager y yelling at her with horrible words. The waitress broke out in tears..the waitress couldn't even smile she tried to hold it together buy she couldn't..yelling at an employee while on the floor doesn't make a customer want yo come back againg..the Managers name is Petra I wanted to tell her how II felt but I didn't want to mame things worse for yhe waitress
Today was the worst experience I have ever had at a Denny's Restaurant before! When I came in the GM was taking a smoke break in the front right next to the door & followed us in only to begin yelling at the employees to take our orders. Every employee was new with exception to only a couple & boy did they seem stressed. He took our order, and had a unexceptional attitude. We ordered the build your own burgers and some pancake puppies, waited about 30-40 minutes for two burgers! Our FOOD sat on the counter for at least 10 minutes and to make that worse the pancake puppies that were given out the first time were about as dark as the jet black box that they served them in. When asked politely could they redo them, the chef agreed but the general manager went on a wild tangent on me & an employee!!! He stepped in the kitchen, held the batter bucket up and said "this is why they are dark, but I will still cook them". Everyone began to look at him in a crazed manner. Within 2 minutes tossed some up in a to go box with a complete disregard for who may have been on the other side. The puppies were only browned just a tad on the outside and completely undone on the inside!!!!!!!!!!!!!!!!!!!!!!!!! Wow thanks Mr. Mamul for the best late night dinner & customer service I have ever had! *sarcastically said in every instance*
I was in on the night of Cinco de Mayo (Saturday)at your Cockrell Hill location in Dallas, Tx. The food, while it took a while to arrive, was delicious. And you can't beat that $2, $4, $6, $8 menu! My only complaint was with the (im assuming) manager, Susan. Our waiter, Ia'Jan, was such a sweetheart. He smiled, made suggestions, came back repeatedly to offer his services to our party of 8. However, when we all went to check out and split our bills he was unsure of how to do it without making a mistake. And, on top of that, we were using coupons for each one. He asked Susan to make sure he was doing it right, and she was beyond rude to him. She was LOUDLY saying how everyone needed to learn how to do their jobs, she was tired of babysitting people, she was too busy doing their other jobs to be bothered with it, etc etc. Now, telling your employees they need to step it up is one thing. Making them feel like idiots is quite another. And to berate them in FRONT of customers? Unacceptable. I felt horribly for our waiter. He didn't say anything back, but he was obviously confused on things. As his superior, it is her job to make sure he knows how to do his. And then to mutter and complain about it the whole time she is doing it is just bad manners. She was sweet as pie to us. And she kept apologizing for the "slow service" and "people not knowing how to do their jobs enough to assist us" and I almost told her to shut up. I cannot imagine how HE felt. It was just really poor judgment in handling problem with her employee. And even if we hadn't been around it is NO way to talk to a person. If she does have any position of authority other than tenure, she should be chastised for speaking to her employee like that. Definitely not management material.
I just wanted to make that known. Noone is going to be happy in their job or be encouraged to do it above and beyond if they don't have some sort of positive reinforcement and an environment they feel comfortable asking questions in. Everyone knows happy workers work harder. Well, I thought everyone did. Obviously she doesn't.
Just had the worst experience ever at a Dennys. Waitress very rude and did not get order right. Tried to blame it on us to the manager. Said already put order in and could not change 3 orders of french toast to french toast meal (had added each side as al la cart). Meals oredered with toast did not receive toast until meal completely eaten, did not receive grits or hash browns on 3 meals until half of what was brought out was eaten. Six people had water, one had coffee and one dr pepper. When asked for refills, waitress brought out 1 glass of water and the cup of coffee. When other 5 asked for water waitress said " I haven't even waited on that table yet! Will get you a pitcher of water to keep on table, just don't make a mess"..ages at table ranged from 15 to 66 years of age. What an insult to injury. Daughter had to go up to cash register to finally get the toast. When waitress brought 2 of tickets to table, told manager was still trying to figure out the wrong orders on third ticket (1 1/2 hrs. after order taken), then proceeded outside to "smoke". At least 10 more minutes of waiting. the waitress came back inside and ask if we needed anything. When reminded waiting for 3rd ticket, she went to register and rang up a receipt and gave a $6.00 coupon to be used later because couldnot figure out how to "fix " what she had put in. Yes, it was a very busy night after Friday night HS football, but no excuse for rudeness or bad service. The waitress made excuses to the whole section we sat in that she was in charge of. Would leave in middle of taking orders because she would remember what she was suppose to already have done! Our table of 8 would not even had gotten silverware if it had not been for another waitress seeing our needs when food brought out! Manager was not seen in the 2 hours we were in Denneys except for when waitress brought her to table to see if order could be corrected after waitress put it in, useless!!!! The Denneys I'm complaining on in on East Dixon Blvd., Shelby, N.C. which my family has been going to since it has been open. Will probably try The Waffle House from now on.
I was eating breakfast here when i saw the sign underneath the tv with the channels listed. One of them was CMT Country Music Television. So i asked to have the channel turned on. This restraunt had all african american workers who were obviously offended by the country music. A worker came out and said nothing but news and sports on the TV and changed the channel. Needless to say CMT is written on the sign in the upper right hand corner. I spoke to the manager she said im sorry gave me my coffee for free and asked if i wanted the channel changed back i said no im leaving. How ignorant and rude to change the channel? Definately a racial issue if i wanted BET on i bet there would be no problem.
I ordered a simple grilled cheese sandwich with fries. What I got was two pieces of buttered toast with a slice of cold cheese, straight from the refrigerator, of course, in the middle. The fries were less than half cooked. All of this was served without silverware and a napkin. Despite asking for them. And the manager was "awfully busy right now so she can't take your complaint. She also won't get any more of my business.
Myself and two grandsons went to Camp Road, Hamburg, NY location on 08/27/2013, arriving at 11:00. My grandson's 8th birthday, because they love your pancake and pancake balls. Was seated right away...never saw anyone for 10 minutes..finally hostess took drink order...10 minutes went by. Asked when we could place order..she said she did not know..another five minues.i asked if we would be served if we moved (about 10 tables were filled). She said that she would have to find one to clean off!!!
Finally waitress comes, says she is really busy and would get to us when she could. Another 10 minutes..realy should have left but the kids wanted pancake balls (THAT WAS ON THE MENU I WAS GIVEN).Placed our order of tow pancake meals/one kids meal. Then told they don't have the pancake balls that we wanted. Food came...1/2 of one meal because she sent back burnt eggs (burnt over easy eggs??) cold toast,no butter, one syrup to split...then I finally walked back to kitchen where everyone was just standing around..because the macaroni and cheese was ice cold. Waitress handed me the eggs to take back to table, reheated the m&c probably for the 10th time that day. To beat it all
we were just trying to get thru this meal when the BUG EXTERMINATOR walked thru the restaurant to the kitchen!!
NEVER, NEVER, NEVER, NEVER AGAIN!!!! PUKE WOULD BE BETTER!!! SERVICE WAS THE WORST. I even told a couple coming in to leave as fast as they could. oh, and while sitting there, a man told the air head hostess that it was the worst service he had ever had, she just smiled and said "COME AGAIN". Another couple had their bill taken care of by some unknown woman who came out of the kitchen.
All the free coupons in the world will never get me back there, but you can be sure that I will tell everyone I can about the terrible service, food and attitudes at this restaurant.
I never should have paid for the $28.00 worth of food that I imagine is still sitting on the table.
Really upsetting when the restaurant requires you to print up the coupons that are on my iPhone app when there is a code that they get from the app and they can enter it into the register without printing out a coupon. They had taken it before and entered it and now there is a sign on the door that they require a printed out coupon and will not accept coupons that are on the I phone without it being printed out....what is the sense in having the app then in the first place especially for us that have no printer. Wish Dennys would get together on this and before offering anything like this all need to agree to it....in the beginning some had not even heard about the app and had to ask th to inquire about how the 50 states challenge works for their restaurant...I have 11 coupons on my app and cannot even use them now. I am so disappointed because I eat at dennys quite often and cannot take advantage of these coupons that I have earned. Makes me want to find a different eating establishment that will stand behind their offers.
Me and father went to diner on 02/05/2013 in Moses Lake, it was the worse place to eat, food was cold, the service was horrible it took us over 30 min to get served and on top on of that when we did get our food it was cold it was wrong stuff we order .
There was no manager on duty only a cook who was horrible and a waitress who was the only one working with at least 15 tables who did not know what she was doing. there was Other people complaining in the restaurant as well.
When I call to complain the manager NEVER called me back so he does not even care as well.
Spent 30.00 on a horrible dinner, it was not worth it.
I will never go there and never recommend it to anyone
on 2/12/2013 my grandmother and I came into Denny's located at 110 Bonita RD Chula Vista, CA 91910 . I was served food off of a dirty plate. i noticed it after i had consumed almost a majority of my food. once i noticed it i brought it to the waitress attention. I specifically told her this is how people get food poison. They removed the fee for that item i purchased, but we honestly we do not know if every plate we ate off of was dirty as to the silverware. i noticed dried up green stuff under may pancakes. if i didn't remove my pancakes to another plate i wouldn't of know that i was eating off a dirty plate. I am curious that when the plate was plated did the chef see that the plate was dirty? i felt the whole bill should of been dismissed and we should of got a gift card to eat a free meal at our leisure, at any location we chose. i haven't called the health department yet because i wanted to address this issue with your company first. Thanks , Angela order#617971 table 16 guest 2 server Alejandra D. i do not blame he server as much as i blame the person who plated the plates.
I was in the Denny's in Jackson TN on 3/5/13 at around 11:30 am at exit 85 on I 40 I set at the counter for 20 min no one asked to help me two other people set down two waitress help them right away did not even ask me anything . Took there orders and walked off . As a business owner my self of a trucking co. Who's driver eat at Denny's all the time because pilot is my full stop maybe ill just put a stop to this and change my full stop and not eat at Denny's ever. This was the worst treatment I have had in a business.
Me and my wife sat in the parking lot 8/17/2023 about 7:30sm a car pulls up you can't see in our windows so we watched a female passenger and a man driver drinking little wine bottles. To my surprise the passenger was a waitress at Dennys. I'm a business owner myself. This real disturbed me while they drank wine an used the n word about 100 times. The passenger get out and she's a server. I tell my wife let's go sit in her section. Not only did she smell like a bar her additive was crazy. we heard her cursing under her breath every time she walked away. She had a cell phone that kept ringing that was more important to her. That's sad I would never hire someone to represent my company like that. Her name was Natasha Jackson. The alcohol on her breath was so loud it ruined our appetite. Our kids were disappointed in the service. We got ready to leave we hear naytasha threatened an other waitress there. The other waitress had tears coming down her face. Thank you. Worst drunk waitress.
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