Dish Network Complaints Continued... (Page 2)

I am in a R.V we moved to a location where dish is not a provider pulse we get free satilate where we relocated I called to cancel service's they won't me to pay for services that I won't be using, that is unfair that you can't disconnect my service cause I've moved. If you can assist me please call 770-314-8117 if we can't get this resolved I will take this to an higher authority and tell my experience to family and friends ect. We are hoping we can work this out so other actions wonr be taken. Thank you and have a Blessed day. Dana Horn

On March 23, 2018 a DISH Network representative came to our house to install DISH Network satellite service, including local channel (Lansing, Michigan area). Instead of on installing the local channel through the satellite, the installer, Mark, offered to save us $12.00 a monthly if we purchased a $149.00 antenna that would bring in the local channel. I agreed it sounded okay and he installed the antenna and started to attempt to bring in the local channels. He was unable to bring in Channel 10 - NBC from Lansing. He was successful in bringing in Channel 8 from Grand Rapids also NBC. The estimated time it took him to tune in the local channels was 3.5 hours. He reported that he was able to bring in all other local channels including PBS, Channel 23 and CBS, Channel 6. He quickly flipped through the channels and then went on to try to sell us a 199.00 sound system.
On the morning of March 24th, we began exploring our new satellite system and quickly found that channel 6 and channel 23 would not hold a signal. We immediately contacted Dish Network support to see what could be done. We contact three different technicians to attempt to resolve the issue. None of these attempts worked.
On Sunday, March 25th we again contacted Dish to tell them that the antenna their representative sold us did not work. We were told that Dish Network was not responsible. And that the cost of the antenna could not be refunded, and we could not cancel the 2-year contract.
Dish Network agreed to send out a technician to add the local channels to the satellite service. This technician told us that the antenna should never have been offered to us because it was clear to him from the start that because it would not bring in the local channel. He tried to convince Dish Network to take back the antenna and refund our money, but they would not.
We feel that we were totally mislead by the first installer and Dish TV. We are quite willing to continue our 2 year contract with Dish TV but feeling they should take back the antenna that was sold to us by the installer because he said it would work and it does not. WE believe you should refund our $149.00 and remove the antenna from the roof of our house. In addition, I think your rep took advantage of us because we are an older couple and we do not always understand technology.

My mom had an appointment scheduled for three months now for a technician to come to her house and service the system her appointment was set for February 22, 2018 the technician called her asked for directions told her he is on his way and never arrived to my moms home she called him back several times he never responded. I personally called Dish customer service they looked up the event and saw the technician wrote nothing in the work notes for this customer and then told me and my mom all they can do is give us another appointment some time in April to the end of the Month . They can not do anything about this event if the technician does not show up we just have to deal with it . I am very outraged by this type crap why is my mom having to suffer by the event of technician not showing up why is he not coming the next day to complete his work assignment I would like someone to respond to me about this matter we should not be treated like this as customers who have been with dish for much years.

On 11/11/17, I called to report a no service screen. I did all that was required of me, i.e, a reset and more. Nothing seemed to work.
That didn't work.

Spoke with rep who suggested Dish Protect. 15 minutes later, working with no assistance.

Called to cancel. Was told as I called back so soon, would be removed.

Jan 15, spoke to Ivan, 7FW who said I needed to wait until mid Feb to cancel or would get charged $30. He said I had to have 30 more days to cancel for no charge and be refunded.

Called 02/11/18, spoke to Leo, 1B7, waived $30. fee but would not be refunded from Nov 11/17.

I got 3 different mixed messages and very upset as never used and was not explained what the policy was in Nov. Again, I called right away, to make sure it was not in effect, and told indeed, it was.

Please clarify. I feel this is a scam.

Thank you.
Barbara Word

I received notification of the current increase in my Dish billing. I called to see if there was anything that could be done to help me with this bill, I had contacted Direct TV and was provided with an estimate of a two year contract with them.
I called the 800 number and after pressing various numbers I reached a gentleman by the name of "Colin" who offered to reduce my bill by the current increase, he was polite and mostly helpful. I advised him that what he proposed would not be sufficient, he transferred me to a higher level person(?) who told me she was "marie or maria" she had a slight accent. "marie" offered to reduce my bill to $93.29 with me being required to accept a new two year contract. When I told her that I did no feel this would be sufficient, and did not match the Direct TV offer she hung up on me.

Shame on her and shame on Dish for allowing an employee like that.

A saddened and disappointed customer

Roland Spokely
Acct# 8255909790043951

tengo ya casi tres anos con el servicio de dish en junio del 2017 solicite el cambio de servicio de san Antonio tx a mission Tx desde que el canbio se hiso puros problemas he tenido y puros recargos he tenido me han estado cobrando por una caja wirless que yo nunca ni tengo ni tube y ahora me disen que lo que me estan cobrando es por la caja que aqui tengo que es con la que me dan el servicio basico de 19dll y el servicio cada mes es de 40 dll que por impuestos que por puras escusas me dan el servicio q yo tenia no se me respeto es una escusa tras otra al venir y conectarlo aqui resulta que ya el servicio no iba dish latino plus mas dos televiciones si lo queria iba ser 99 mas impuesto asi q para no cancelar y pagar la multa de 300 deje el basico q es nada pero pago 40 y no es mas q canales de ventas y cada q hablo me disen no hay nada q haser no hay nada q haser es el sistema fue un error fue un error y no tienen nada q haser y cobrandome por halgo q yo no tengo
y yo tengo hasta mayo del 2018para cancelar el servicio porfavor nesecito de su ayuda a mi dish me encanta pero no se porque un error de dedo o de la gente que tienen trabajando lo tenga que pagar uno de costumer

Lost channels 56&62 local channels i watch alot

A few months ago you changed the menu font size.
I hate it. I can’t read it like I could before. Could you please change it back to the way it was.

I called customer service on, 10/2 and explained to them that i thought something was wrong with my receiver box. They checked it out and told me that if I wanted a technician to come to my house it would cost me 95 dollars, I am not sure but I think she said 95 dollars it might have been more. Anyway I told her that I have been a customer for over 20 years and could I get some consideration on that fee. She put me on hold for a few seconds and when she came back she stated that she could waive all fees because I was a long time valued customer. She then schedule the technician to come out on Friday, 10/6. Two guys came out and said that I was getting a low signal because of the way the dish was positioned. They went up on the roof and fixed the problem so they said. They came in the house checked both of my boxes and said the I was getting excellent signal now. I ask about an upgrade since I have had these boxes for a long time. They checked for me and told me my bill would go up 20 dollars if I got an upgrade. They also gave me another option but it still would cost me too much because I am already paying 160 dollars now. Everything worked fine for 1 or maybe 2 days and then I started having the same problem again, cannot keep a signal. I called again today and told the person that I was talking to that I was having the same problem again. We went through the usual steps again and then she decided to tell me that she would send me a new box for 15 dollars. I explained to her that this is the same problem that they waived all fees for me before because I was a valued customer. She aid that because they came out before that she could not waive the 15 dollar fee. I said but it is the same problem. She tried to sell me a plan that would cover the fee but I told her that I can not afford to pay anymore than the 160 dollars I am paying, already. So we kept going back and forth and finally I said I will pay the 15 dollars, bill me. She stated that she will send me a new box with instructions on how to hook it up and how to send back my old box. I agreed. I am very unhappy about this whole situation. Then I get an email telling me that they are sending me a new box and for me to get rid of my old box because it is obsolete. If I am a valued customer they should of sent me a new box along with the 2 technicians on Friday. I pay my bill every month on time and have been for over 20 years, I would think that I deserve fair treatment for that alone. I cannot stress to you how displeased I am with this situation. This is how you loose good valued customers.

I was driving through Bassett, VA around 3pm when I witnessed the driver of the van with license plate number VIA0138 swerve in front of my vehicle without a signal. Then at the intersection of Riverside Dr and Stanley highway he failed to stop at the light but slowed down throw the intersection as 2 vehicle were turning onto Stanley Highway. I kept my distance until I arrived at my destination to avoid his wreckless driving.

Hi, I am writing in regard to my dissatisfaction with the Polk DSB1 soundbar and DSB2 subwoofer I was sold during a technician's visit to repair my dish. Unbeknownst to me, these did not come with rear speakers, which I later learned are not available in my area. I was not advised as such at the time I purchased them, as well as not receiving any manual and return policy paperwork. Because the sound quality is not the same without the speakers, I have contacted Dish Customer Service twice to return them. Unaware of the return policy because of not receiving any paperwork, I was advised that I was beyond the 30-day return window, and, therefore, would not be able to return them for a full refund. I have tried to purchase the speakers directly from Polk (I was told they are exclusive to Dish), Best Buy (not available), Walmart (not available) and Amazon. In regard to Amazon, one of the Dish Customer Service representatives told me that Amazon sold the speakers I needed and gave me the information to order them from Amazon, which I did. I received the speakers and proceeded to install them. However, these were not at all compatible with the Polk system and were not even wireless. So, then, I had the hassle of returning them to Amazon. All I want is to return the Polk soundbar and subwoofer for a full refund. I have been a loyal Dish customer for many years and do not feel this is too much to ask. Thank you.

I have been with dish network for 9 years I have never been late on a bill. I have always payed with a money order several months back I got my bill I put it in the mail the next day I started getting threats on my TV if my bill was not payed in 48 hours I would be disconnected well I called and told the person it was in the mail please don't turn it off I ask what was going on and to this day no one has told me any thing well my dish was turned off.

I could not believe it so I told them not to turn it back on they never would send me a box to send the receiver back and my dish got turned due to them getting my money order now I have to pay extra at the Wal-Mart so I don't get turned off.Then the next month my bill went from 75 a month to 82 same crap I called and I still don't know any thing. I get my bill for march and its 95 dollars I am on a fixed income if something is not done about this I will have to go with cable I don't want to but this is not right.

I am the victim of a bait and switch program by dish network. This bait and switch operation advertises a wonderful DVR receiver on the internet, but what you get is a piece of junk. You cannot watch one channel and record another. I did not discover this problem until the technician had left. I called to complain but was told to get a receiver that actually is functional you have to pay 5 dollars a month more than their quoted price for a year and then it goes up to 10 dollars more a month for the next year. This is in spite of their advertisement that the price is not supposed to change for two years. They said that really didn't apply to this situation. I already had disconnected my Direct TV service. My dish is down on the ground and all my equipment boxed up. I agreed to pay the increase since I had no choice at the present time, but I am going to pursue this possibly illegal and definitely shady scheme as far as i can.

Simple, I made arrangement with one of your representatives to pay $142.00 on my bill and she stated that my cable services would be return once it was paid. The following week I visited my bank for business and discovered over $200.00 dollars was drafted out of my account and my service was terminated. I found out that you all took out termination fee instead of the $142.00. I am highly pissed. Trying to recover from surgery, and has been out of work with no pay for 3 months what I am saying now is that I discussed my hardship with the representative and that is when the $142.00 was arranged. This is bad business.

I received a phone call tonight; 11/26/2016 @ 6:33 pm, from this number: 800-333-3474, at which time I was informed that over the course of the next few days, I would lose my current programming if my receiver was not compatible with the newer system Dish was supposedly rolling out. I was also told that "I" would have to pay $150.00 as a one-time installation fee, coupled with various discounts that would reduce my present monthly bill from $96.00+ by $30.00 or so for 1-year.

I informed the gentlemen that I am a disabled veteran on a fixed income, with absolutely "NO" extra money just lying around to use for instances such as this! Furthermore, I have been a loyal customer of Dish for 6-plus years, and you would think that if there's any newer technology afforded your customers, you would think that a customer that has paid his account on time; every time, would at the very least be "given" the necessary upgrades without charge, but according to the "floor supervisor" that I spoke with tonight, some of Dish's customers in 2014 or 2015, decided to leave the company, and when they did, they didn't bother to return the receiver or the remotes.

I was made to feel as if "their" lack of moral judgment and outright theft is somehow my fault, because I was also told that the $150.00 is the result of those former customer's theft! In conclusion, if Dish wants to show their appreciation to one of its most loyal customers [I even stayed with your company back when the local programming was taken away for weeks] by either taking away my programming unless I pay money that I do not have, then I say come get your equipment once the new system comes online, because I cannot pay anymore that what I am currently paying. Until now, I held Dish in high esteem for customer satisfaction, but after this, I'm at a loss for words!

Don't carry local sports channel affiliated with MSG. Called customer service, got a total brush off from someone who could barely speak english. I calmly asked questions involving contract situations and the dish representative got a little animates and raised his voice in frustration. Time Warner Cable is finally making its way down my street and the frustration of dish will be gone.

I have been trying to get service at my home in Sioux, Detroit, Mi 48224. However, due to my daughter having a 4 year old bill I can't get service at my home. Problems is your representatives keep lying to me and my daughter. The rep asked me to pay the bill of $346.00 and I could have service, yet another rep told my daughter that the bill is over $456.00.That's not right for your company to abuse customers. I can be contacted to discuss this matter further. Also, I waited on hold for 20 minutes to speak to a supervisor because your reps are very rude and unprofessional.

I recently got dish network. As part of the installation, the technician reconnected my own DVD player. However, it does not work as I don't know how to activate it as it relates to the dish network set up.By the way, your customer service people suck as they said it was not their concern and couldn't help me! Really?

If I could give zero stars I would. I cancelled my dish service on October 10th - I was paid up until October 17th (She tried to get me to keep the service until I said cancel over 11 times). The woman I spoke with said it was going to be a 10 and some change charge to send me boxes so I could return my equipment or I'd be charged full price for my equipment. I said, no I'm not paying for boxes to be shipped to me. Then I said, how much of a credit will I get for the remaining 7 days since I was canceling and not actually GETTING a service from you that I've already pre-paid for.

She tells me, there is no credit. I already paid the amount and I'm not using your service, why should I pay for what I'm not getting? So after going back and forth with her and her talking to her supervisor like 20 times - she agreed to charge me for my boxes and then give me a credit and also give me a $15.00 credit for the service I had not used. I thought it was solved.

I never did receive my boxes after 1 week (she said they'd be there in 3 days) so I called back on day 5 and the woman I spoke with that time tells me the boxes were never shipped out to me. She will initiate the shipment. I say, I will not pay for the shipping, she said, no charge was initiated. And I said, I still want my credit that the first person promised me. Now she has to ask her supervisor. So this is now person 4 that I had to deal with. They both say, no charge on boxes, and yes $15 credit on your checking account.

So now on day 7, I go in an look at my checking account and a 10.41 charge was taken out of my checking. So I call back now the 3rd time, demand to speak with a supervisor immediately - I will not do the go back and forth, I want to directly talk to a supervisor. Then the supervisor says, yes, I'll put back the 10.41 and then I say I want my $15.00 credit too for my unused service (at this point, it's more about the principle of the issue) and he said, I credited you $20.00 I said, no. I want the 10.41 PLUS 15.00 so that's 25.41 - also I want a confirmation number. He says, there is not one and that it's in the notes. I told him I will call back if I don't see it in my checking account so he better make sure it's in the notes.

This story will continue but the moral of it, is that I will never be back to Dish, no matter how good of a deal. I will tell everyone I know in person, and on social media as well, to not go to this company. Right now, I've got an antenna and am paying 9$ a month for Netflix and we previously purchased an amazon fire stick. Total cost to cut the cord completely was about $175, the price of one Dish bill.

I had been a Dish Network customer since 2010, in Sept. of 2016 I called and asked for a discount in rates because I am retired and on a fixed income. Your customer service refused to give me any consideration unless I contracted for two years. So since I was quoted a better rate through local cable without a contract, I ended my service with Dish on September 29th 2016. I was informed I would receive two box's with shipping labels to return the equipment. I followed all instructions and dropped off the two box's at a UPS store in St. George, UT. on Sept 16th, On Oct. 23rd, I received an email from Dish that the equipment was received. At that time I discarded the shipping receipt with the tracking numbers.

Now on Oct. 3rd, I received an email stating that they did not receive 1 of two box's and that I was to be billed for 248.00, I called Dish customer service and was told to call UPS, they explained the tracking number was needed to investigate and that Dish's shipping dept. would have the tracking number recorded, since they purchased the shipping labels, I called Dish back and they refused to act on getting the number from their shipping department. So this lack of their cooperation will leave me without any means to find out what happened to their property and stuck with a 248.00 bill. I was assured by UPS that they did have this number on file, only Dish customer service refused to contact them out of pure disregard for me because I am no longer a customer.

I have had the worst experience! I was called a liar, from an account specialist the supervisor did nothing about it. He himself was rude, hard to deal with and never looked into the issue I have. The next guy I spoke with said with his own word "Dish has no worries about customer not receiving proper care", also "I can leave dish they don't mind even with me being a 5 year customer". I told him you have a 5 star rating how? I've been a customer for 5 year at one point I decided to turn off the cable for extra study time for the kids. After buying my house I felt with the gift card that had been sent to me for 360.00 with dish I would go ahead and turn the cable back on. I spoke to a rep turn the cable on with 73.00 from my visa.

We then called the gift card provider "NuCards" on 3 way to activate the gift card. All was set, the dish rep said to call in to make a payment using the gift card. The next month I called they said the card was invalid. I called NuCards they said the lost their 3rd party deal with Dish 3 days prior. I understand there is no more business between the two so I asked Dish if they were willing to at least take off the 193.00 for instillation they said no doesn't matter how long I've been around etc. they would do nothing. It was said in the rudest way possible.

I felt she could hear by voice I was a Black Man and treated me as if I was dirt! If your company doesn't value us I understand I will pay the 73.00 the equipment can be pickup up. I will go from there but I can't believe after 5 year of payment I could be talk to or treated this way. I know its a bad time in the country, we live in Denver its not so bad but I do understand. Hopefully I get resolution in this matter.

My complaint is that the package that we pay for does not allow us to see Detroit baseball games. They are always blacked out. For as much as we pay for the services they should include this channel. If I switch to direct TV or charter it is included. I live in Marion Ohio and am not within driving distance to Detroit. We get the Indians games but I am a tigers fan. I am seriously thinking of switching cable companies. I am not adding any channels because then my bill will go up and it is to high now. You do all kinds of promotions for new customers but do nothing to keep your existing ones from leaving.

My son had ordered dish network and internet. We were told the bill would be $68 and change for one tv set up and internet. We called today looking for the internet and was told this was not included. I have been transferred over 10x tonight, blind transfer, speaking to Dish customer service who have no idea how to service or settle this matter. Finally was transferred to Gus who said he would look into it but will take 7-10 days to resolve. This is not acceptable. This is the first time I have ever dealt with your organization and honestly it was the worst experience.

I have been awaiting your restoration of Fox for the past month. Please resolve this issue ASAP or I will unfortunately be looking at returning to Comcast, something I do not want to do. I am not overly fond of Fox, but it is holding our programming of the Seattle Seahawks ransom. I have missed all preseason games and enough is enough. I even have paid for the extra sports channels and still can not view the Hawks in my own home. Not fair.

Dish was installed on my property without my consent. I am the owner of the apartment after the tenants abandoned the property it was discovered that dish had not only installed their system without authorization but damage the property along with very poorly installation leaving wires loosely around as a potential safety hazard. I contact Dish to get someone to removed the equipment and to fix the damage. I get a customer service rep telling me that they should have contacted the owner, but later recanted that statement stating that it was my responsibly to have it removed and the damages are my problem as well.

I then ask to speak to a manager only to be over talk and spoken to very rudely again telling me that its my problem not hers. When I ask for an email address to the escalation department I was told no. That they can't help me so she is not giving me the info. As well as refused to give me her information also. I only contact Dish to get a better understand as to how could this installation could of happen without my authorization and let them know that this problem happened as well as to have Dish removed and the damage to be repaired.

Today two young men came to my door trying to sell Dish. When I asked them to leave they became abusive and threatening cursing me out I had to physically escort them off my property. After reading reviews of this company online, I can see that this kind of abuse is not outside the realm of what you can expect from a slime company like this.

I moved to Missouri about a year an a half ago to take care of a family member and they have dish network and it has been the worse thing I ever experienced. Every time it rains no matter light or heavy it goes out. My comment about it well here it is it "STINKS" big time. I just can't believe how crappy it is. Every time u turn it off and back on it takes 5 minutes for it to make a connection. I had directv and for 16 years was a happy customer.

Why is it when we call for service, the person answering our call is always from another country, whom we can can not understand. This makes us very angry, because jobs are needed at home in the USA.

I just simply want to know why I'm suppose to have 120 channels but I actually have only about 60. I just want to know why you have two (2) of the same channels which show the same thing at the same time and want us( the customers) to believe that we have twice as many channels as we actually have? Yet practically every February you raise the rate for your programs. Just recently we discovered that channel 8 (local channel) is no longer available on Dish. There is not hardly anything worth looking at on some nights and in order to add something like Bet in my plan I have to move up to another package. Totally disgusted!

Called to cancel my service in February 2016, they never cancelled the service because I was not able to stay on the line and talk with corporate. They continued to draft money from my account and when I called in again was told that even though I requested to cancel my service that because I did not talk with a corporate manager that the service would still be cancelled and also because after three months I switched to wireless joey that it restarted my 2-year service agreement. So charged the $400 plus $10 for postage, an additional $57 for billed charges and took $384.90 for billed charges all after requesting my service to be terminated.

I just signed a contract on the 29th of April for service for my home. First of all they sent a standard receiver after asking if we had an HD tv, after ASKING me if I had one to start with. Sent me two non working receivers for the bedrooms where I had little to no visibility on either. Today I get disconnected for non service altho I was sent a bill with 0 balance and also wouldnt work with me toward a solution that would be amicable. I never received the 48 hour notice on the tv and they had my email incorrect. I talked to no less than 5 people about the issues and still no satisfaction. I wanted to cancel because I am so not happy with the service and was told that I would be charged for cancelling the service altho I AM NOT SATISFIED AT ALL.

Dish is not providing the service the were contracted for and due to the fact that they have my credit card are making unauthorized purchases I am not happy with the service the service has never worked and I am being strong holded into paying for it. I presently am trying to return the boxes I was refused any contact info to resolve this. I want to sue you and need a poc.

Last July I remodeled my basement and added a tv and a Joey. I've been a Dish customer for four years. When I tried to leave Dish they said I needed to pay $300 because I added a Joey last year. This is how you treat loyal customers? Impose an extortionate $300 penalty for a $50 device? I would very much appreciate Dish waiving this penalty because it is totally ridiculous. Please let me know when and how we can conclude this in a satisfactory way.

Me and my roommate been with you for 7 years we always had everything service we're both senior citizens on a fixed income I spoke to someone last night let them know that we were sick and couldn't make the payment until the 1st of this month I tried to pay it today the $220 but they told me they won't turn my service back on I'm calling to see if there's anything you can do because we don't want to lose our service and if you have a special for senior citizens. I hope that's something you all can do I don't want to lose your service

I was charged $50 installation fee the day I called and was told install was free and my bill would be due on the 24th and I told them at the time I get paid on the 5th of each month a toast up my payments for that date and he told me it's not a problem. I got charged a $13 dollar late fee. I was also told I would get free tech support so when I contacted customer service to change my pay date I got charged another$12 tech fee. I was also told I would get $100 gift card to date I've seen nothing. I'm very unhappy about the these charges I switched from direct tv to dish for a supposed to be better experience which I have not experienced as of yet. I want to order the internet but I am afraid to because I don't know what hidden charges will appear unauthorized on my card. It's reasons like this that people become dissatisfied with big companies you forgot the values that made you grow the customer.

I'd like to know why the inspiration channel has been taken off. A channel that my family and I enjoy instead you put another stupid channel on with dumb comercials. how dumb can you get. It was bad enough when turner was done away with. Renew the contracts and put the shows back on. Why should i pay you to watch commercials. as i say dumb direct tv is looking better every day. so if you dont wont to lose your paying public stop messing up our programs real dumb move.

On Monday march 28, 2016 a service tech came to my house from Dish (tech van #741 VAN24). I explained to him that I was unable to see about 3 channels. He said that it could be the box or dish outside my house. He said if its box that he would have to replace because my box was outdated. I said will both of my tvs still keep working he said no new box cannot mirror two tvs. I said well if its box please do not replace until I find out how much a new double box is gonna cost me and how much my monthly bill is gonna increase, he said ok no problem. I was working and my wife who doesn't speak any english was at home. I called 30 minutes later and he already had left. , he switched my box ,took my old box, put a single box so now i was unable to watch tv upstairs and most of all he faked my signature. I am so upset that I am gonna dedicate all the time necessary to make sure this guy gets reprimanded. Hope to hear from someone soon.

Called to get info on 3/4/16 about possibly changing to dish. Spoke with a sales rep named Jason out of Phoenix. When I asked him what the rate would be after the promotion price expired he said "I don't know what I'm having for dinner tonight how would I know what the rate would be." When I hesitated got give him my credit card number he said, "I would not lose my job to steal a few dollars from you." I told him I wanted to discuss this with my daughter as she handles my finances. He responded "Do you want to save some money or not?" He was very rude, and condescending. I would never use your service due to his attitude and unprofessional demeanor.

It has been a major task getting connected to the offer that was made to me by mail, the technicians who connected me were fast and did a good job connecting my service, but there is a problem with your customer service there is a serious lack of communication between dish and they're customers. I called several times and even sent emails to customer service and finally found someone over there that got one problem fixed and just when I thought we had every thing worked out and I had the offer and the programming I wanted, my service was disconnected.

Now I was really starting to get upset because when I was connected I signed up for e auto pay and I could not figure out what was going on so I sent an email to customer service they were no help and told me to call so I did, when I called the first thing that bothered me was the recording that said if I wanted to continue in English I had to press 1 so I did and spoke to representative and I think she was speaking English but I had very hard time understanding her because of her accent, but after having her repeat herself several times I found out why my service was disconnected because I had an open service order to upgrade my service that some how changed my e auto pay so instead of contacting me or clearing the service order which was just swapping out a receiver they disconnected my service, you figure that one out.

This is bad business. I like your equipment and your programming but I would like to see some improvements in customer service, the language barrier, the policies for disconnecting service, your representatives knowledge of current programming offers and better communication with your customers. Take a look at customer service see if you can make that better your doing pretty good with everything else. I hope I don't have this problem next time I want to change or upgrade my service, if you can fix a few little problems you will have a lot of happy customers.

My receiver was not working so I called customer service and was sent a new one. I sent the I defective one back within a week. Friday, I turned on TV but there was no service. I called them and according to them, I had no service because I had not returned the box. But i actually had done it. So after going back and forward with the customer service representative, she went ahead and told me that they had received the box but not the smart card.

First of all, i took the smart card out because of their misleading instructions on how to return and recycle the original receiver. Not only that but the representative was no help at all. She kept telling me that if i did not pay the fifty four dollars charge for not returning the smart card, they would not restore my service. She gave me no solutions only threats and hostility. And although I had already paid for my service, as it is, withdrawn from my account monthly, I still had no service. What did a smart card have to do with my service connection, anyway? I am very frustrated, dissatisfied with way they handle the whole situation.

I signed up for Dish with Lee Dennis out of Indiana in October 2015. At the time the promotion going on was for a free Xbox one for new customers. I was very excited about this because I wanted to be able to give it my son for Christmas. I went over everything with Lee over and over again making sure I was getting what was promised to me. I really didn't want dish, because I had cable before and cancelled it because nothing was ever on and I was paying a lot. My husband and I cancelled everything and have had nothing but regular tv, Netflix, and hulu. Once I saw this advertisement about the xbox for new customers and dish I contacted Lee Dennis to get information. I made him repeat to me over and over again what I was signing up for and what I was getting, so there would be no problems.

I still have not received my Xbox like promised. I have contacted Lee Dennis every week since December with him giving me a run around about referrals and how sorry he was that it fell through the cracks. Lee Dennis knew the only reason I was signing up was because of the free promotion of the xbox. To not get it I feel scammed and with no explanation except referrals got messed up. Really???? Is this how Dish runs a business? I am a very upset customer. I would have never signed up for this if it hadn't been for the free xbox advertisement and I told him that several times before committing. So, now I am stuck with Dish for 2 years (which I didn't want) and I am not receiving any of my promised items for signing up as a new customer.

I am very upset about this situation. I was expecting to give my son a nice Christmas and wasn't able to and now I am told Sorry about you have a nice day? That is terrible customer service and I would not refer Dish to anyone I feel I got scammed and I will tell people how Dish scams the customers to sign now.

Setup appointment to upgrade to 4K service yesterday. Rep said appointment for today noon to 5. I said I needed 8 to noon. She said okay. I waited all day for tech to show up. When I called in I was told the service was for the 11th. I explained that the rep said tomorrow when I spoke to her. I also explained that I needed the service done by the 9th. They kept offering apologies and excuses, incentives. Everything except meeting my needs. I am now shopping for a new service provider.

I am writing this complaint because I am not satisfied with Dish. A dish representative that I ordered from, promised that my bill would not go up, but it doubled. Dish also advertises on TV that it will not go up, that is false advertisement. I was also promised Lifetime movie channel that I don't get either. I switched to Dish because all the other cable providers kept raising their prices and now Dish has done the same. I would appreciate it if you I could have this complaint addressed as soon as possible.

My son, Darius Powell, who was a minor at the time was charged with a bill from Dish Network corporate headquarters. I cancelled the services because the gentleman never returned for me to sign any type of paperwork and neither did my son. Forgery of a document was submitted after I confronted them about taking money off of my debit card in which I did not authorize them to use.

When trying to use it they said I could not use and used my mother's credit card to activate and sent one billing statement and no others were ever sent although I continuously called them. I am in the process of getting an attorney because I feel I have been done unjustly.

Why I should continue with DishTV? I can opt for other option who gives better service. This is my mind set for next. Not getting response for continuous followup "CALLME"/"CALLBACK" ON 57575. I do not understand why you are not responding for customer care? I am not getting signal since 28/12/2015 no body is available to listen my complaint. I had purchased new connection on 28/01/2015 Probably if there is problem with setup/Viewing Card, it is falling within one year of service i.e. within guarantee period. You must replace the faulty one immediately. Details are subscription no.21506410, STB No. DST14150063653, Model no.7012S,Chip ID 00584821001. Date of installation 28/01/2015.Please attend my complaint immidiately to celebrate year ending programmes. Balance amount on this VC is 606.08 next recharge date is 07/03/2016.

Someone used my card without authorization from me personally. Dish charged my card for 360.00 on 12/26/15 at 4pm. I called dish and they said they would try to refund it, but couldn't guarantee that it would get refunded because the person who illegally used my card didn't pay their Bill. I have not and will not ever own dish. I need my money replaced or I will contact an attorney to take care of the matter.

Someone used my debit card to get service with Dish Network without NY authorization. I was told by dish that it'll be refunded within 2-3 business days then by another customer service representative 7 days I'm sick of the run around I have kids that are looking forward to getting toys for Christmas and I can't wait 7 days it did not take 7 days for them to take it off my card.

Was quoted a monthly charge. The person to whom I was working with made a mistake and I now have to pay more than the price that was quoted. They talk in circles, and that is why I repeated the monthly fee many times to make sure I understood exactly what he had quoted me. Why would I want to pay more for the same services prior to this. With the new charges there is no savings and I could have done much better going with someone else. I don't think I should be forced to stay with a company that makes you pay for their mistakes. Do you think Dish would be satisfied if I made a mistake and paid them less? How can you prove fraud when its their word against yours.

NOT happy with not getting to see the Vikings play the Packers on Sunday. Instead you are showing the 49ers Vs Seattle in the Midwest? A lot of customers are VERY pissed off (making comments on FB) and have to go elsewhere to watch the game. I have seen EVERY Minnesota game this year. So why the hell cant you show this one. Most important game of the year. I may be reconsidering my choice in switching to DISH. Been having to RESET my system too many times also and customer service support is horrible.