Contact Dish Network Corporate

I made several calls to Dish for assistance to get my Mother home satilite working. We were on the phone for over 3 hours to activate a wally receiver to replace my old receiver.  after all that time it never was activated.  the last note on the screen was not activated  err in system. and
I want Dish to know i am really considering changing my home and RV equipment and finding a company that can fix the problems and support what they sell and customers buy..
I cancelled a Camping trip when dish gave up on the assistance, I am still having problems with my home TV when accessing NetFliks. takes for ever to get it to respond. Called once before with this issue. No help to fix.

We have been loyal customers for 13yrs. Yes, we use the extensions because we struggle and juggle bills, but we have paid $200 per month for our service. In this day and age we could simply buy a box or stick and get every channel for 1/3 the cost! But we don't! We have stuck with Dish thru everything, through losing our favorite HBO or we lost amc for a while, or our dvr failed to record the final episode of our favorite series!! So my issue is, we asked for 3days past the extension, until our payday. Now, know that we don't call every month asking for this "extra" 3 days. It just unfortunately fell that way for us. But we literally could not get that!! After everything! After 13yrs of loyal service with Dish, we couldn't get that? I would understand if this was a ongoing request that we ask for all the time, but this was not the case. We could easily drop our service and and buy a box and watch whatever we want. But we thought we would be appreciated enough for Dish to understand and obviously look at our record and standing first and grant this for us. I feel like we have stuck by Dish and have been loyal customers and we feel that we are not appreciated back enough to get a simple 3 day "extra" extension.
Now we feel like we will just pay our final bill and be done. And that is sad.
D and B Woolum

Dropping CBS!! I have a Down syndrome sister who has a routine she strictly follows and not having her shows on is extremely upsetting for her. As soon as my contract is up I'm switching providers!! And I have been a loyal customer for over 20 years! But you just lost this customer! Pay the freaking money so your customers can be happy with your service!!

Call dish to ask questions about their package option as a new customer to dish. Person was unprofessionally and became rude once she realized that l was ready to come back to dish. She told me not to call back wasting their time. I told her that if I was wasting her time then perhaps I should be talking to someone else. I was thinking about coming back to dish, but she made my decision easy. I don’t need rudeness from anyone.

On July 10,2019 it was storming and my service went out I called dish they told me because of the service would be back running on the July 11, 2019 dish made an appointment for a tech to come out on July 20,2019 I’ve been out cable since so on Monday which July 15,2019 they told me I didn’t have a schedule appointment it will be the July 26,2019 I have the email that the company sent for the schedule appointment. I’m very upset that I will be out of service for 3 week but company is rated #1 I don’t see they lie. Something need to be done . May go to direct tv.

Bad equipment bad customer service

I have moved and after waiting 2 weeks for my installation, the technician was unable to locate a signal from their satellite to reinstall my service at my new address. Now I am fighting to get out of my contract based on the inability of DISH to provide my service. I suppose they are starving for customers otherwise they would release my contract. Why should I be held to a contract when they are unable to provided service???

I had been a DISH customer for 4 years. I called last week to ask if DISH could match DIRECT TV's price and incentives. DISH couldn't. Today I called to cancel DISH and I was told I have over $400 in credits that could have been applied and it would have been a better deal. The person I spoke to said she could have done it because she's in the loyalty department and I probably spoke with sales. So I've been paying over $130 a month for years, have racked up over $400 in credits, am told what a loyal customer I am, but somehow I don't know about the credit until I want to cancel. This isn't how loyal, good customers should be treated, Very disappointing and appears deceitful.

My complain is about the early termination fees I was charged back in 2016, I called customer service after 4 weeks of not able to qatch our 6 favorite channels since it was cancelled due to contact negotiations. After calling several times I was told to wait amd call back if channels did not come back after 4 weeks. I did call back, cancelled my services, I was told on the phone that after equipment is returned, you will take off ther early termination fees. How am I responsible for early termination fees when I cancelled services due to you not keeping your end of the bargain
Noone is willing to listen ti my legitimate complaint. No compassion or understanding. I just called and all ai hear is lip service. I don't cancel services on a whim or not pay my bills. What can you do for me?

I have had poor reception for the last month and a half, called on 6-3-19, had my system troubleshoot, problem continued, called again 6-8-19 explained that I called earlier about the same problem, system troubleshoot again, told problem was fix. Called back the same day (6-8-19), explained, had my system troubleshoot and the problem (system going in and out and gave codes that appeared) is still happening. Called back on 6-11-19 and explain my concerns and let the tech know that my system had been review three previous times and that I need a tech to come to my home but they wanted to troubleshoot my system again (just became more frustrated having to re-explain that the system had already been troubleshoot). I believe that upon my second call with the same problem that a tech should have been assign to come to my home now I have to wait until 6-14-19 for a tech to come out, and I had to tell the person I was speaking to that I was just going to drop my dish serves and go to another provider before a tech was assigned. I left out a lot of details so I could get to the point, VERY FRUSTRATED

I have been trying to find someone the the Covington VA area for two months to help with my RV satellite. Dish has been no help what so ever. I have spent hours on the phone with them and still cannot get a signal. My equipment is new and others around me have signal. Camping season is half over and I still don’t have tv. I just want a real person to help me. The guy that installed my home satellite was really good but no one will tell me how to contact him.

On Saturday May 25 I had a bad experience with dish satellite tv. I ordered dish programming they informed me they were coming ON Memorial day between 12 and 5 which seemed stranged.I had a bbq to go to and figured they would be done on time,then I got another email from the company that will be here between 4 and515 ok then later another email 715 and 830pm now the tech calls at 7pm and said he would not make it and I should cancel since he only works until 9pm.I stated I waited ALL day and. He should over he laughed and hung up the phone ON me I immediately called a supervisor named Joe (hn) he told that I can reschedule for June 5th 5days later I asked to make it THE next and couldn't change.I asked for his bosses phone and said didn't have it and go on line to it.I will never do business your company if the tech that laughed me and hung up THE phone

ever since I had my Dish Network put in I still have my Dish still on the ground platform. I have never heard from the person who came to my house to get us set up and he said that the call before you dig would come and mark it and they did but the person who was suppose to come to put it on a pole never showed up. I have already made two bills to you and still no one has bothered to come to set it on a pole . WHY !!!!!!!!!

Look for check #2879 that I pay dish for May acct 5580 But my check did not get in my acct.

Ask dish were my check when too! Which acct did dish put it in???

Dish. Have not send me a bill Mail in the yet, have said about which acct my check went to?

Not my acct not my acct .

Look a bill now soon 5-21-19 I have the bank today, dish my check $229.04. There's month pay Ahead but not in my acct.

Look to hear dish, with a bill, dish gave me 48 hr. They have my --- in some by easl acct.

Willis

A tornado Came through And messed up our roof had new roof installed and now the Signal Is lost and I call trying to get it fixed and they want me to wait a week for someone to come out ridiculous But you let it be a late payment and you send it in and they hit you with a $10 charge extra And they will cut your Signal Off over $10 now how is that good customer service you tell me I’m not waiting a week and be charger for service I don’t get

I was supposed to get my service installed between the hours of 8 and 12 then got a email back saying 1 to 2 then five mins after that got 3to 4 then a call from the tech saying he just got my work order and he is I. Sand ford which is a hour away and not sure if he can make it by 4 so I call and talk to two supervisors the last one being joe and they both really rude said well we can’t do anything about it but we can give you a free month of the movie channel like this happens all the dam time I asked him if he could call and get about her tech he said it’s the hub department job to do that I said well call them or I will call them he didn’t even hesitate to say well they won’t do any thing about it gave me three option to either take the credit or reschedule or drop the service but I would get charged 280 for dropping service talk about taking care of your customers what a joke

technical case #CO379350 tv s still having program pictures freezing and scrambled where you can not see anything. both tvs hooked to JOY boxes have this problem. the one in family room where the hopper is has no problem the signals from the hopper to the joy boxes is not working properly. 3 technicians and still no better. I was given the technical case number CO379350 to use for existing problems. we need an updated system or new hopper. I understand you have a problem with some of them. this needs fixed now and no more try this or that

MY HUSBAND HAS BEEN SICK HES HAD A LEG AMPUTATED SEPT 27TH 2018 HES BEEN IN AND OUT OF THE HOSPITAL THE NURSING HOME. I HAVE YOUR EQUIPMENT READY TO SEND BACK, THEY NOW SAY I OWE A BILL OF 300.00 I DONT HAVE IT. IF I DID I WOULDNT HAVE DISCONTINUED MY SERVICE. THEY SAY THEY WONT SET ME UP WITH MONTHLY PAYMENTS. I JUST WANT TO SEND YOUR EQUIPMENT BACK AND TRY TO HANDLE THIS BILL. I CANNOT GET ANY HELP FROM ANYONE IN YOUR BILLING DEPARTMENT. CAN YOU PLEASE HELP ME. I DID NOT REALIZE WHEN I MOVED IT STARTED A NEW EQUIPMENT CONTRACT. THE GIRL I SPOKE WITH SAID I WAS UNDER NO CONTRACTS THATS WHY MY BILL WAS SO HIGH
THANK YOU

Been in hospital for two months checked paperwork and dish has been charging me for 6months for HBO. Said since package deal no credit but do not watch other channels just hbo but had to take them because of package deal for HBO to watch my shows. Also asked for another extension due to not working only a few days this month. i asked to extend my payment till 15 of May. Been with dish for over 12 years in Florida but I guess long time customers are not important anymore So will start looking for new service June 1 since they broke contract and they are not giving any extra time for emergencies except one week.

I attempted to watch the UGA Spring game on the SEC network (404-01) as shown on the channel guide on Dish. Instead of football I was watching UGA and Tennessee play girls softball. The message in the bottom right corner stated the football game was available on the SEC alternate channel (404-02, 404-03, 404-04) I checked all of these and only saw the Dish Network advertised with music in the background. I called Dish and the customer service representative told me it was on channel 408 and attempted to install this on my account. When this was unsuccessful he told me it was blocked for my local area but could not tell me why it was not on the SEC network as advertised or the alternate channels as shown on the SEC network. His asked if I had internet at home and suggested I watch the game on my computer. I am not satisfied with this answer and apparently neither was a lot of other people because you suddenly switched the SEC network to the UGA football game even though the softball game was still playing. That was good but what would have been great for the fans of both football and softball would be to utilize some of the alternate channels to show both, why else do we need them if not to use? it isn't rocket science! Very dissatisfied with the response I got from customer service.

We were a customer but because of the fact that one of your affiliates we contracted through misrepresented themselves several times and not being to get the yes network, we took our business elsewhere. We have made several attempts to receive a final bill showing that we were charged the termination fee and that it was paid. All we keep receiving is a statement showing that we owe no balance. I know you probably feel that we are one little customer among so many, but we fail to see how this simple request can not be granted. Name and address and account number with lines on the bill, one showing the termination charge and one showing the payment. We have tried calling to speak to a supervisor but no one would connect us. We hope this will get us the result we are looking for. We will await your reply. Thank you.

have had two technicians out and still can't watch dish. family room tv works, two bedrooms w/joys. picture freezes, fuzzy. only picking up one satellite last tech.low signal. ever since OTA antennae installed we've had trouble. no local receptions. keeps loosing signal. this been going on for a few months now. need someone to fix the problem and replace the old system or what ever to fix it. need CREDIT for poor service. this is my 3rd complaint. please respond

After I hooked up my new Wally I had a bad picture and only part of the channels I was supposed to have then they said they were going to send a hit to receiver and now my tv doesn’t work

can't watch tv in bedrooms, picture freezes. family room ok. had 2 technicians serviced but last about 2 days. been with dish for long time. OTA antenna don't work either. need fixed, can't watch tv

For starters when I signed up for dish I had HBO and cinamaxs now they keep on telling me that they are working on getting it back now they want us to Pat more for it and also I had a life issue with cancer and I made a missjudgment on the week I was paying and I need to move it up please to the 5th and they will not help at all and I am dealing with cancer and I got laid off from om gm and I will have the money on the 5th please help me keep it on

Channels in my subscription plan are not working. Called Dish and 2 different people tried to send my receiver a signal. First person cut the phone call off by saying “If this doesn’t work in 15 minutes, call us back”. It didn’t. Called back. This person went through same scenario. Did not work. Will send a tech out but I must sign up for a warranty plan or The fee will be $95 for a tech to come and fix why I am not receiving some of the channels that I pay for each month. Unbelievable.

My husband and I have had Dish for many years and have always enjoyed Dish, including customer service which was always great. However, now that I want to cancel Dish which has become entirely too expensive, I can't get through to anyone and am left hanging on the phone. This is totally unacceptable and I would like to know how a person can cancel their subscription? It is obvious this is done on purpose because I don't have a problem getting through to customer service regarding changing my package, etc. It is only the disconnect department. I am not happy and I will eventually get this taken care of but I would like to say what is happening is disturbing to me and don't appreciate this kind of treatment.

They are crooks and do not communicate

low rating for self experience. always more cost for years. I guess I need to change after all these years. trying to watch fox today and no channel. hope my contract is done or close to end.

I left my Dish service residence in December to snowbird on Florida for the winter. My Dish service was billed automatically every month to my credit card. Until 2/8 I assumed all was ok with my Dish service. On 2/8 I received a v-mail from Dish staying I needed to contact them about my account? On 2/15 I received anothe v-mail with the same message. On 2/16 my neighbor adviced me two packages from Dish Rrived on my doorstep. I called Dish back and asked what was going on with my account? I was informed that they had not received payment for four months and my service was terminated! To my surprise I stated how come no one called me? Dish stated that they called my bank? I have the same card and many other utilities that continue to automatically charge my card every month without incident? The only notice I received was the first v-mail on 2/8 which said nothing about account bill or anything. Just figured they were selling me some upgrade or something? I informed the tech support rep that no one had contacted me? He replied they tried 7 times calling my bank? The two boxes left on my doorstep were empty boxes for me to return all the equipment. I stated that I was not going to return until mid April so it would not be anytime soon! The rep stated that my account would remain open until I returned all equipment? The rep then stated I could reactivate my account? At this point I am so upset with Dish I would not even consider that option. After checking my credit card I discovered that Dish Bill was paid successfully in November but not since the. So technically it has only been two months not the four months Dish rep stated now I am going to assume they will try and bill me for every month until they receive all equipment? They are going to have a fight if they try that crap on me. Don’t know what happened to Dish Network but apparently keeping customers is no longer in their Business Plan!!! Switching to Direct TV where I know I will pay more but atleast I know they will treat me like a customer!!! Bye Dish! All other should say bye too.

I do want to express the worst experience I had with one of your sales men. I believe his name is Akeem he was being very flirtatious towards my daughter which made her very uncomfortable. He should not be flirting and asking personal questions that have absolutely nothing to do with work at all. This will be moving up to higher authority and I will be taking this further. So very un-professional.

My cable was shut off for none payment and I called them and talk to the specialty department about my situation I am a government worker and had not got paid yet so struggling a little and that department said hey would over ride the system and put my payment at the next billing cycle and it would not be shut off I said thank you we'll it got shut off again is this how they stand by the people that need the help can you please help me get it back on I can pay the bill at end of. Maybe nth please help me please

HBO off!!

I think it's been two months. No Bill Maher, Vice News, John Oliver, Game of Thrones, True Dectective 3rd Season, specials,
WOW! It sucks!

And, to add insult to injury, you, DISH, do not keep your customers informed I(what is going on, if anything is).

TWICE, we've actively looked at changing to Directv, but we had LEFT DIRECTV to come to DISH!
We had already left AT&T (landline) for smart phone and gave AT&T the finger.

We really, really are having withdrawal symptoms.

Any light at the end of the tunnel.......or, is that another train coming this way?

Dean Olson customer # 8255909918102929
530 270 9366
deanolson44@gmail.com

Dish network is not professional at all! I made a one time payment for my parents recently 2/my banking info & specifically told them to remove my data upon the processing of the payment. Thinking this was done, to my shock another payment in the amount $170 was debited from my acct again. A rep previously told me I would receive a refund in 7-10 days. After 14 days I call back & they say refunded was disapproved for something they did not do. That is, remove my banking info after the first payment. The stank thing about this is I don’t even have a dish acct. what a bummer! Now I am out of $170. Whatever you do, do not choose dish network because they do not have proper procedures in place to handle matters. I will not refer anyone to them. They are now a sour taste in my mouth! Also, I just found out that my banking info is still in their system and it will take 10 days before it is removed. Which now puts my banking info at risk for another payment. This is crazy! Had I not called to Followup on the refund check status my banking info would of still been in their system.

I also, requested an email as a paper trail for the removal of my data today and to this moment I have yet to receive it. I am not stopping with this complaint I am going as high as I can go on this. This consumer is not going to be pushed around by something that is not my fault!

I had dish for18yrs got stupid went to direct tv because they offered a deal . 18 yrs with dish no offer of any type of deal . Guess when you figure that you have a person on the hook only bait the hook to catch a new sucker . I paid extra to get out of direct tv and to get back to dish . My direct tv didn't shut down to update , I'm not impressed by the reset issue with DISH ! I am DISABLED and have trouble sleeping and fall asleep when and where I can. That's why I have TV to not be disturbed by outside noise ! This POS you have given me I can't get sleep the Damn thing shuts down when IT wants to doesn't matter what time I set it for . I even got the internet and hooked it up because a friend said it might help ! NOPE ! I DON'T want all this fancy crap !!! I don't even care about the menu or TV guide !! JUST WANT THE DAMN TV ON !!!!!!!!! Guess I should have just BOUGHT a expensive antenna and watched FREE tv . Or sold my house and moved to town and got SUPER RELIABLE CABLE ! I've got a COMPUTER I don't need to PLAY with my TV ..........................

If I dont get HBO back soon, im going to get me another carrier. I dont care if my bill is little more. Settle it! Billy Adams

I have had Dish for over five years. I am in MT seven months and AZ five months every year. I have always put my service on hold at one location and started it at the other as travel dictates. Last year was the first time I've had a problem. I contacted the Better Business B. and my complaint was resolved in my favor. I am now being charged a higher here in AZ. When I asked why I was told it's a separate account. I have done the same thing for five years with no higher fee and I've always had automatic payments taken out of my Visa for the last five years. I am the same person doing the same thing so I should not be charged a higher rate. I hope this can be resolved without contacting the BBB again. Please look at all my charges during the past five years and correct the $124.00 charge to be back in line with past bills. I am a good customer. My bills are always paid. I deserve better treatment as a long time user. When I called to discuss this out of Billings, MT I talked to Albert who pretended to be a supervisor and was very rude. I have spoken to him before and he was rude that time too. I wish I had a last name. The date was 10/29/2018

I had a simple problem. I could not remember how to use my Dish equipment to go from Satellite to my DVR. I spent over 2hrs, speaking to 4 people. I was told to use a system on my Dish Remote that took me to the DVD, put play button did not work. I was ask to unplug the Joeys, check wires, give access to the Technician. After three technicians I was told it was my DVD player that was defective, and not their problem. The last person I spoke to was my request to cancel my subscription with Dish. He told me it was not their equipment that was at fault, it was my DVR. He told me I had two options, where they would send out a Technician. 1. I pay 95.00, or 2.I pay 9.99 monthly for insurance. If I did not choose an option, I would have to pay 300.00 dollars to Cancel my subscription. I took the option 2. The Technician corrected the problem in 5 minutes. He told me that I would have to change the settings on my TV by using my TV remote, and use DVR remote for play. I spoke to 4 Technicians, who were void of knowledge pertaining to their Job and wasted 2 hrs. of my time, and raising my Blood Pressure at the same time. I felt pressured to get an insurance, which I did not need. My bill went up to over 90.00 dollars, which I can not afford. I will reduce my programing to the lowest package, and Cancel my subscription when the time is up.

I hate you TV service. The TV cuts off to much while watching TV..I'm unable to enjoy a TV show or Program. You have to reset the DAME TV all the time..I then call and get help and the problem still not corrected. I would like to be able to get out of this contract due to inadequate TV Service..I'm not happy spending my money for POOR SERVICES.

Alonso "The call center supervisor" was the worst person I have ever talked to!! What a piece of human defecate ! He was not hepful at alla about what to do to make things better regarding univision deportes. His answer was "It is what it is" you cannot talk to anyone else. So, he is the only one person I can talk to in Dish's call center. Really? No managers or people that care about customers' concerns? I am not asking for discounts!! Just to know why I was never given the right info.

Call dish support today needing help to set up a remote. The women I was connected with spoke very broken English and was hard to understand, after asking her to repeat herself several times becouse I could not understand her I ask to be givin some one who spoke better English. She wanted to argue with me that I had been understanding her so far, and I told her that I had asked her to repeat herself several times and she HUNG up on me. Not what I call good service. Thanks Dish!!!!

Account # 8255909914830960;

Customer called and complained about service not in house early August for both tvs. Technician not coming. Bill came. Complained about bill. Another bill came. Complained about bill again. Talked to Michael KI8 dept. Gave to offers all free installation and everything. Gave credit. Altogether credit came to $160.00. The bill was going to be $76.99 for one year contract. Customer Agreed to terms and conditions. Boxes came. Needed assistance to set up boxes. Did not agree to delay in technician for a week. Called spoke to supervisor to set up correct date for technician arrival. Instead of 10/11 accidentally punched 11/10 for technician arrival. Called back and this is when supervisor stated credit of $160 and make payment of remainder $43.00 which makes bill current and service to continue but did not agree on appt. time. Supervisor stated if not agreed to technician arrival date then customer will have to pay $160 plus $43.00 and no promotion given and then phone hung up. Customer called later recording stated service disconnected. Talked to multiple supervisors and none agreed to what KI8 offered. Called 10/18/18 for boxes and representative stated $160 credit and $43 payment made and shows current and can have service reinstated. Rep. couldnt activate service and transferred to another supervisor she didnt agree and stated didnt know who told about credit information and stated to pay $75 dollar more to reactivate service. I need help. Been a customer for 3 plus years. Please help me get my credit for two months of no service and reinstate my service. Thank You

I am watching evening TV -- which means listening while I surf the internet. All of a sudden, the sound stops. I look up, and the message on the screen is "Checking Hard Drive", and that the interruption should take no more than 10 minutes.

Not only am I missing key parts of the show I was watching (politics), the recording I'm making on another channel -- new season show, unlikely to be repeated before Christmas -- will have a big gap in it.

This is ridiculous!!! Everything is digital and computer-"smart" nowadays: Dish (or any satellite service) couldn't function otherwise. The system should be able to recognize when it is being used -- and wait to perform a hard drive check WHEN THE UNIT IS NOT IN USE!!!

I don't know why this isn't already a part of the computer-programming that runs Dish receivers -- but give your developers the directive to FIX IT!!!

*tearing my hair out and very unsatisfied*

Linda Rusciolelli

I been trying to connect my DVr to your crappy dish anywhere service that you guys have been having an issue in connecting to my DVR. Getting sick of connection issues and I live in a apartment that does not allow cable so want to be able to watch my recordings without a issue. I have been a customer for several years now and tired of your crappy service and updates that are suppose to make the app better but is making it worse. I sick of this and very displeased with your service fix it or lose another faithful customer thank and have a wonderful day.

Sincerely,
Douglas Hartley6

I want my local channel back -channel 46
It’s our only NBC network
New Season -shows starting this month
Also miss local news
WVVA & Dish Network needs to settle their differences -for the good of the customers

My Dish service quit working today. I called and talked to several very rude and uncaring people today about my service. I have been a Dish customer for over two years and I have paid my bill very faithfully; I am never late with my payment. The people that I spoke to have stated that the only way for me to have service is to pay a technician a fee to come out or add another $9.00 to my bill every month. This is a breach of contract, because I already pay the full amount that we agreed to for service in the contract. I think this is a scam perpetuated on customers after they have unwittingly signed a two year agreement. I will contact a lawyer if I have to, and I will also do every thing I can through social media to call out Dish for the scammers that they are. I am so upset right now to discover that I have fallen for this trickery by your company and I will not take this lying down. i refuse to pay $1.00 more than what we agreed to for service. I will not be further scammed by your company, and when i win my lawsuit, (and I will win), you will pay me back for the service that I will continue to pay for and I will ask for and get my attorneys fees paid back to me.

Jeremy Verret
919-302-9018

My programming will suddenly change to a program that is recording. My programming will suddenly stop for reloading or other ridiculous updating that is not needed. I will go back to direct tv if these interruptions continue.

New customer? Great, will be out the next day! Need repairs, such as an accidentlly cut wire. Will be out there in over a week (maybe)!, Doesn’t speak well of serving present customers. If it takes that long you might need more service people! Dish is good until something breaks!!

it is sad when i was told that if i had bought the surge protectors with the extended warranty that my t.v. and anything else that was plug in to it was protected but i was lied to for the fifteenth million time. So for the second time with in a year I am having to replaced a t.v. and a play station four. like i am made out of money. I work and my husband is disable and when i am told something i expect for dish representatives to hold up to what they tell their customers and not LIE to them and if there is any questions involved please flee free to call me cause I am not only complaining but this will be put on social media and i will speak to my attorney about the whole ordeal. i do not like being lied to. my house number is 1-479-456-2113 if any questions please flee free to ask for me (Lori) or my husband (Doug) thank you.