Dish Network Complaints Continued... (Page 3)

Today, I am trying to get Dish service at a new second house location. They are asking me for my Social Security number over the phone to check my credit witch I do not give out to anyone over the phone. I have been with Dish for many years at my present home and have the payment taken directly from my checking account. Now if I do not give the dish agent my Social over the phone they will not open the new home account. The 1st person I talked with was very rude and I ask for his supervisor named Cliff = FTMC and he was a smart ass. I need someone to contact me and see how I can get set-up.

My daughter got dish and when we didn't get the 50 dollars for getting dish I asked why she got everything I had and paid 40 dollars a month less. That when they discovered I was paying extra for high definition and it should have been free because that was the deal when we got the High Definition and ordered the new high definition receiver. The next bill came and it was still charging me the extra money. I called and the man on the phone told me I was over charged by at least $300 He told me to deduct 40.00 from my next bill and by that time the account would reflect the correct charges. I did as he said and the next bill was not adjusted. Not only that there was a late fee added because I deducted what I was told and they counted the balance created by the lower payment late.

I called again and they told me it takes 90 days for any adjustment made to my billing. They told me I needed to pay the entire bill until that or my service would be shut off. I canceled my service and they asked us to return their equipment. Two of the units were not theirs because I bought them for $99.00 when we first got dish many years prior. They still owe me $300.00 plus the $200.00 for my paid in full other two receivers. To top off the entire incident they turned me over to a collection agency and when they called I laughed hysterically. These people are thieves and I would be willing to bet that I am not their only victim.

I call to ask about a charge that was being charged to my account as an automatic draft and was told to send my bank account information and I stated that it was illegal to do that via fax if the information was not secure. I was refused a manager and I want the $1.00 put back into my account and as soon as my contract is up I will be canceling my service this is poor customer service.

On 9/10/15 we had dish internet installed, IT IS the worst internet service we have ever had. we called to have it removed and one of the Dish Network reps Mr. Oritia told us you can't! I said I do not like the service, a cloud interrupts it. he said maybe a storm but not a cloud besides you have a two year contract and that that!!! I said let me speak to your supervisor or someone in legal, he said have your lawyer us our legal department does not talk to customers. I said by law I have 30 days to cancel and it was affirmed by your rep Pam, he said nope and then ended the call! I want this service and your equipment removed from my home and all billing stopped at once.

Dish Network turned me into collections on 12/14. I had no idea I owed them any money. The account was not in my name, and the address was in a different town than were I live. The billing was going to the address and never came to me. They would not remove the collection from my credit report even though it was fraud on someone else part. I have even paid the bill in hopes to get if off my credit report but that was not enough for Dish. How do they get away with ruining people's credit?

KHOU Channel 11 in Houston, Texas is blocking Dish Network from showing their content. I missed 'Blue Bloods" Friday night and will miss other CBS programming until you and Belo (I assume) work out your differences so I am paying but not receiving what I am paying for. This situation needs to be resolved immediately. I have also contacted KHOU.

I'm not very happy with the loss of my local channels. Since I'm paying you for them, I should get either a lower rate on my bill, or those stations back, or both. The choice is yours, if you don't want to loose another customer.If you want to contact me, you can send me an E-Mail to my address above. Also, you can send it to my home address. I will be waiting to hear from you, so please make your decision soon.

on Friday aug 14 I called to report our system wasn't working. after an hour of "troubleshooting" I had to get to work and declared it may be easier to switch to direct tv. at that time I was told we would receive a new box in 2 working days and that we would have to install it ourselves ! really? so to recap we have now been without tv for 3 days because of faulty equipment thru no fault of our own, we also have to install it ourselves. strange, when we see dish techs driving around our area all the time. add to that the waiting for the ups or whatever and hope someone is here to receive it. Incredible! Is this the best you can do for your customers? we may be talking to direct tv very soon.

Have been a customer with Dish since 2006 and I stumbled upon some erroneous charges at $28.00 extra a month I called and explained I did not approve these charges nor did I request them, I was told by not calling in sooner to cancel them that that act was "approving" my charges. I explained how unethical it was that they were dumping charges on people and expecting them to notice as a dispute. I also asked for a supervisor "GAVE" he was HORRIBLY rude and stated that again by my not calling to cancel these charges dating back to Feb 2015 that I was "giving my approval".

I told him I was taking this to the local media and this was not acceptable practice I told him he would be "famously jobLESS after the recordings of him hit the media and his supervisors".

He then had the ironic audacity to state" that he didn't give me approval to record him" I said "well I did not give you approval to slip in $28.00 a month charges on my bill for the last six months". I repeatedly asked for a supervisor and was denied by Gabe as he apparently "has no supervisor". Who do I call and how do I submit a formal complaint if I am being blocked by a horrible unethical employee?

I ordered Dish Network about a year ago, from the beginning we have "pop-ups", a blue square telling us to go online to verify that the channel we WERE watching was part of our lineup, how stupid is that? Also sometimes it is impossible to get a picture, I complained about that and was asked if "snow" was on the dish outside.

Sometimes we just shut it off and forget TV, it is so frustrating to deal with so often. We have 4 sets and it happens to all of them every day. Someone from the office sent a technician to check things, it's still the same, but he was generous enough to tell me he wouldn't charge the customary service call fee of 98.00. That was generous since I didn't cause the problem. It's his service that we are paying for and not getting.

He also told me that if the technician has to come back, they will ONLY charge me 10.00 for something they didn't do the first time. We are really disappointed with the service. I am considering canceling. I know there is an astronomical fee to cancel but we are sick of the hassle. We don't want to change but those constant pop-ups are terrible. Also my contract comes up for renewal the end of June, and I have been told there will be a huge increase in my rate, more money for the same problem.

I signed up for Dish about a year ago. I have no complaints with the picture my complaint are those constant pop-ups. They happen every day on each of my 4 TV's. Sometimes I can get rid of them and sometimes I just give up and turn it off. It is driving me crazy. I had Comcast for over 30 years but they stopped being honest with me so I had to switch and now this!!!!

I called a service person and he offered to send a technician out at no charge, (wasn't that generous?) to see if the issue could be resolved, it WASN'T resolved and I don't know what to do next. He said if they had to come back my charge would only be $10.00. I don't understand why I am paying for a service that I am not getting and he wants to charge ME to solve his bad service??

I understand that if I cancel that I will have to pay a $300.00 penalty, I am a senior citizen, Social Security income, $300.00 would be very hard for me to pay, why am I penalized for bad service. I am supposed to renew next month so I have to decide if I should try to pay the penalty and try another provider or not. Is there ANY possibility that these pop-ups can be eliminated or not?

I have been having my service suspended just about every month for over a year now (the last time for nine days) while talking to customer service again and AGAIN getting nowhere. The last rep (I think was a person that could barely speak English) tells me that you cannot accept my check as payment, not because they bounce but because there is always one thousand dollars plus in my account. He gave me some crazy story that I couldn't even figure out what he was talking about.

My billing closes on the 13th and I get the bill on the 23rd or 24th and it is due on the 26th. Even when I send a check right there from the post office there is no way you will get it on time even with a grace period. I pay my electric, water, sewer, property tax, insurance, American Express, master card, visa card among others by check and have NEVER had a problem with anyone but your outlandish company. Now why is that? And pleeeeease don't give me the same BS I've been getting from your customer service clowns which each time the story is different. The last one was the best....."the computer runs everything." Talk to me human being.

I have been in contact with your customer service dept. and then transferred to a supervisor to fill out a tracking form which I was told I would receive a call within 24/48 hours for an update. I did not receive a call so I called today. I gave them the Supervisor's name -Maria YI2. They could not find an extension to contact her. They could not give me info. on why or who would of called me for the tracking info. Every question I asked they had no answer.

This is the biggest run-a-round and full of bull ever. I have a spotless record and make payments way before the payment date and have been with you all a very very long time. The lies and I don't know's are very unprofessional and just flat out makes Dish sound like they don't know crap! I definately will be looking into new options for my service. You all have inadequate service and bull for customer service.

I tried calling the dish representative who hooked up my dish two Saturdays ago and the person that's over him I still have not received a call back from either one of them I changed to dish to save before I changed I called and talk with a man and explain the 7 special programs that I needed he said no problem I cant get good times Sanford & son and a few others today I was at someone else house going through their channel. I saw with my own eyes the programs that my dad miss dearly shows I have been calling in about every since my dish was hooked up they are on channel 232 so I rush home to find out I do not have that channel my dad is 89 years old when I changed to dish he has not been the same this is very sad he doesn't ask for much so I have to do what is best for him because I was missed informed are miss led I have called tonight since I have been home 5 different numbers for dish the lines are busy are when the phone ring then line hangs up in my face what is going on with direct tv I never had this problem I have called dish about 30 times tonight this is sad and it hurts because my dad is hurting and I cant get any help I pray this will be resolved soon I cant take any more disappointments.

My mother is deceased. I have been trying to cancel her service and am getting the same under handed tactics everyone else is getting. They are supposed to send labels to return her equipment. I have not received anything but any other bill and by the way you have to foot the bill for the return. Listen, all I want to do is cancel her service and do the right thing and return the equipment. Her home is empty and soon someone else will be living there, then what!! I just wonder what Dish Network has to gain by threatening, lying and providing no customer service. What they get is contempt and people making sure everyone knows to beware of ever signing up for their service. the company seems to hire only those with a gangster mind set. I just lost my mom and everyone else has been more than gracious, as they should be!

I have been a DISH subscriber at home and with my RV before you came up with DISH FOR MY RV which advertised that it would solve all my problems. So I bought a new Satellite Dish and DISH receiver for my motorhome and spent a lot of money to purchase and have it installed. Set up and activation was fairly simple, and I tested in my driveway and everything worked fine. Your literature stated that I did not have to call to stop service at the end of a monthly period, but to simply not pay the bill and my service would stop until I was ready to use it again.

Today I got an email billing me for a second month and stating that I was one month past due. I tried online chat for about an hour with a customer service rep and eventually her supervisor and met with a huge cultural and understanding difference. I then called an 800 number and got bounced out of the system three times and told to call different 800 numbers. I finally got through and apparently got another CS Rep from India who just did not understand my request. I told her this was their last chance before I disconnect DISH for good and trash my antenna and receiver. I am fed up with Dish Network! They have just lost a customer!!!

I am writing because I am getting NO WHERE with customer service or supervisors that refuse to give me contact info of who can help me resolve an issue that I have. Long story short I am being accused of downloading movies over my internet and the times this was done my husband and I were at work. I have never receive notifications of anything being done on my internet thru email, phone calls etc from your company. I understand that piracy laws, but I was in no way involved in these incidents that took place. I do not understand why someone at your company did not call me or something to help me resolve the issue when it first started, so I could reset my password, unplug my router when I am not at home or something! We rent movies from DISH all the time as well as UFC broadcast that cost $50 +, I am not gonna download a movie that I can get at Red box for a $1.00! I am upset at how I am being treated and the condescending way your supervisors have spoken o me and treated my situation. I prefer to not sit here and write a long email that may not even be read, I would love to speak to someone in your company to help me resolve the situation and tell me what my options are for finding out WHO did this so I can take the measure I need to so that I am not in a court of law defending something I didn't do!

Paul (the dish net. tech.) came out to my house to fix a no picture.We,ve been with dish net 17 years and have had good results and great pictures during this time. My dish is about 375 ft to the house. Paul said this is too long and he would have cancelled my install 17 years ago if he had the installation order. Again my pictures are good when working.maybe 4 or 5 outages in 17 years and none because of the distance. My sevice is out now and paul said he hopes its not the cable. He checks and said it is in fact the cable. I saw the cable on the ground at approx. the half way point and ask if we could splice it there to see which half is bad? (to save $ on me paying for the cable) Paul said no because the splice would corrode.Ive done hundreds rg-59 and rg-6 splices and used shrink boots. Ive had some under water for 11 years (no problem) Im ready to see if Direct tv knows how to take care of dedicated customers.I am so pissed off. I said Im going to Direct tv. a few minutes later my phone rang and someone said they would connect me to dish network to help me cancel. (NOT GOOD FOR BUSINESS FOLKS)

You cancelled ed another good station. All I'm beginning to see with dish is informational programs and too much sports, old shows, and cartoons. I've been with you for two years and maybe it's time for me to cancel my service and move to Comcast or DirecTV.

Was promised special pricing for 12 months, which now I am not getting. Was getting the 200 channels for 39.99 and now I am paying 34.99 for 55 channels, which is advertised on internet for 19.99. I would like to get the 200 channel package back for the 39.99 for the remaining 9 months of my 12 month commitment. If this can't be accomplished. I will have to shop elsewhere. You say your customers are important to you, well now you need to prove it. Thank you!

I love dish network .. I love the movie channels, and we have enjoyed your programming for a while now, years in fact. Your repairs are timely, people courteous, and programming is great. I recently noticed a shift in the accuracy of the 'guide' display .. for instance they list today 'Tom Sawyer' as a character in the movie 'The League of Extraordinary Gentlemen' . No character in that movie was named Tom Sawyer, in fact there were NO characters that were young boys at all. While a few inaccuracies are to be expected, this person seems to get either the actors, the characters, or the plot, wrong. It used to be very accurate, now .. what happened??

We were told we had 2 ppv free movie certificates. We did not see anything that we cared to watch on ppv. We wanted to watch a movie on video on demand. Well, after an hour with 5 different people all of whom said we could use our certificates for video on demand, we were finally told we could not because it costs one dollar more than ppv. During the fiasco we had to log in which we never did before, change our password and look for things that did not come up on our computer. I am to old for this type of stuff. Great way to treat a loyal customer of yours that has been with you for 12 years. I would never recommend dish to anyone after that.

We were responding to the letter about changing our boxes. This was Friday, March 27th. The time of for the tech to come was changed 3 times. He did finally come about 12:30 or so and no problem. He changed out the box downstairs and I guess because of the age of the TV upstairs, something would not work with the new box. He told us that ( this was about 3:00-3:30) that he had to install some in Vidalia and would get the part needed at Wal-Mart and would be back about 5:00. We asked him to call us and let us know for sure what time he would be coming. By this time we had been waiting all day for service. We waited until 6:00 or so and called DISH, after we had tried to call the tech, he did not answer or call back.We were told that he had already gone home.

This from him is inexcusable, he had our house and cell #. We did not leave the house waiting for him. The upstairs TV is not working. We don't know if he was planning to come at a later time or not. We had already told him that we had Dr. appointment Monday morn. This is why he said that he would come back that eve. If he had called and let us know the situation,there would not be a problem, but there is a big problem now. We were told to reschedule if the upstairs TV wasn't working, but the tech knew it wasn't working. Why should WE have to reschedule when he should have done that himself. Other than the price that is now being charged, which is too high, we have had no complaints until now. If this is how service is with you, I think we will consider changing.

I Signed up for Dish Network late at a mall one evening after talking to the salesman and repeatedly asking and being reassured that we would receive the dish hopper 290 + channels premium channels for free for first 3 months and Internet for only 46 dollars a month first 12 months and the salesman even showing us writing down what we would get for free and telling us that we would receive the hopper for free because of the package that we had we only had to pay $25 to start our dish Services Well the cable guy came and installed we tried figuring out how to work the hopper and later discovered we did not receive the hopper or the internet and only the 290 channels for the last week we have been trying to cancel our services terminate our contract and at first they tried a million different offers to keep us with them because we told them we were still with Comcast now they refuse to let us terminate our contract they're trying to make us stick with them or buy out I am in the process of trying to find help.

The representative I spoke to when I called dish both of them were very rude and the supervisor the highest authority that I could talk to told me it didn't matter how many times I called dish I would always be re-routed back to him and there was nothing I could do he refused to cancel or terminate my contract and there will be no possible way for me to do that because anytime I call - I will be directed to him no matter what!!! So please somebody if you have gone through this please help me out a number for a reasonable Dish employee who will help or a number FOR a lawyer who will help we only have 1 income and 3 children we cannot afford to buy out of this contractwe only have 1 income and 3 children we cannot afford to buy out of this contract :(

I do not have a dish account. In the past several months,you have been double billing my credit card. Total of $ 393.42,was charged to my card. I feel that I have been patient enough,and would like to have my monies returned to me at once. (393.42)

Double billing as follows:
Nov.-Dec.2014. 79.46
Dec.Jan.2014/15. 87.02
Jan.-Feb.2015. 87.02
Feb.-Mar.2015. 139.92

I talked extensively with a representative today to cancel my service. I was told that I had agreed to extended service and would be charged $90 for discontinuing service at this point. I want you to send me proof that I ever agreed to an extension since that was never my intention. I've been angry since the protracted dispute with Fox which happened well before December. I want some form of evidence since I have lost any faith I ever had in you. Almost everything is available by Netflix or the internet and I think you better rethink your prices and practices while you still have customers. Thank You

Lies & alibis. Started Tv service in January, I was PROMISED two (2) DVR receivers. Did not receive 2 DVR's. Inferior receiver installed on 2nd TV, NO DVR. I complained to installer, he called Dish, claimed he could upgrade
the 211k (inferior model) for an extra $7.58 a month. This 211k does not have a DVR!! More lies! Called Dish, requested the original receiver and eliminate the $7.58 charge. The idiot I talked to said, "NO, you will still have to pay the additional $7.58 monthly charge". What a bunch of thieves! Hate these Bxxxards!

have a dish tailgator mobile sat. That is supposed to be pay as need be service for my camper [ no contract]. Now they sat i owe them a monthly pause fee for not using the system, ihave even tried stopping the service but they will not let me. I am now thinking of puttting it ouyside using it for a yard orniment.big corporations need to be stopped of fraud.

My parents – mom is 91 and has Alzheimers, dad is 92. He retired when he was 65, never making more than $12,000 per year but put all 8 of his kids thru college. He has never accepted any form of public aid and has never defaulted on any bill in his entire life. He is a man of his word. Their income is $1400 from Social Security. They would qualify for Medicaid and Food Stamps but would never apply for it. Each month, first they pay their medical premiums, next they pay their house bills and then they fill their gas tank and it has to last them for the month. They leave their house to go to church – where they never miss putting $5 in the collection. They also venture out to go to the second day bread store twice a month and get enough bread and buns for others and freeze it. They also make a weekly trip to have mom’s cumidin level checked. They live simply and never ask for anything.

As a luxury, if the gas tank has enough in it, they go to dinner at their daughter’s house and bring her family’s garbage bags back home to put with their own trash because they have a really big bin (free in Marion County) and there is no sense in her spending money to have trash picked up if they have room. Their grocery budget is $25 - $30 per week – no more. They get the newspaper – read it cover to cover before breakfast then give it to the neighbor so the neighbor won’t have to buy one. To pass the time they listen to the radio and read used magazines and books that people give to them.

They are simple folks with very few luxuries in life. Breakfast is one cup cold cereal measured out with a little milk, one piece of 2nd day bread in a toaster that doesn’t really brown anymore, and half cup of coffee. The gallon of milk needs to last two weeks. On Sunday, they treat themselves and add an egg to their daily breakfast routine. Lunch – they split a can of store brand tomato or chicken noodle soup. As a treat, they sometimes call me to ask how to make instant rice to add it to the soup. When fruits are in season, they share a piece at lunch. For dinner, they get meat, a hot dog, or a shared piece of chicken or Italian sausage. Sometimes, a family member bakes a cake mix when they visit so they have a treat. They make the cake last for two weeks but it is well worth it becauseI get to hear dad tell the story of his own mom baking cake for them when he was growing up. His mom died in 1936 when he was 14.

Last April, while I was visiting my parents, dad showed me a DISH Network ad and asked about looking into it. Television service is a luxury at $22.30 per month and he had found a way to work it into his monthly budget. We sat down together at the kitchen table and used my cell phone (they cannot afford one) to call DISH. We asked about the $19.99 deal and what would be included. The operator was nice and patient and answered all our questions. We asked if this $19.99 deal included news channels, Nascar races, and Colts football. We were told that it did. We told them we did not want the premium channels, or warranties on equipment or any of the additional features that they had. We had simply budgeted for $20 per month. They came and installed it and left. They did not show him how it worked and he had no idea. A couple of days later, my brother went over and showed them how it worked and wrote down instructions for them.

This was Wednesday or Thursday. When Sunday came, dad was not able to get to the Nascar race. The next week, when I was there bringing groceries and doing the cooking, he told me about it. We called DISH again, only to be told that this package did not include Nascar but for $18 MORE, we could upgrade. We had to decline. A few more weeks go by and my dad mentions that he has not received a bill yet. So, while I was there, we called again and were told that the money is automatically taken out of their account and that a receipt gets emailed. We explained that when it was set up, we wanted the bill to be sent because my parents did not have internet and did not want things automatically taken out of their account. We paid that first bill over the phone and DISH made the changes to mail the bill including a late charge since we never got the first bill. The next month, the bill came, it was paid immediately.

The third month, the bill came and it was for $88. My dad called me immediately. It was determined that DISH was now charging them for Premium channels. I went to their house and we called again. It was explained to us that we were receiving the Premium channels and since we didn’t cancel them we were being charged now. We pulled out our notes on the day we set it up and the person we talked to and explained that we specifically told them to NOT set up the Premium channels.

DISH shut off the channels and said that they would adjust the bill. For the next two months, the bill came incorrectly, approximately $55 one month and then $35 then next month. Each time it was not the $22.30 we called and were told that they were crediting the bill but there were still prorated charges for the Premium channels and those taxes.
We asked about simply cancelling the service, we were not happy with the service, we were not happy with the channel selection, we were not happy that DISH was telling us something on the phone (we took detailed notes each time) but not honoring their word. We were told that everything had been corrected and we were assured that the billing would be correct. We were now at September and were able to get Colts games, never able to get Nascar (like we were told) and bitter with DISH.

Where getting a television service was a LUXURY for my parents, now it was simply a reminder that companies care more about their rules and nothing about taking care of their customer’s needs. It was a bitter life lesson. In December, when DISH was having all the trouble with the FOX network, we called again. We were told that there was nothing that they could do about it. We said that we wanted to cancel the service because we were unhappy with it. It was then that they told us that we could not cancel without being charged $300 for early termination fees. To my parents, $300 is three months of groceries or a year’s worth of gas. It was an astronomical amount of money.

My mom is not steady on her feel and fell two times in December and January. With the 24 hour stress of caring for her, dad decided that the DISH issues were such a bother, that he simply called and cancelled the service on January 9. He was paid up thru Feb. 9th (one month ahead) but the service was turned off. We were told that they would send us a box to mail equipment back. We were also asked to take the DISH down off the roof. We explained that was not possible and they said that would be okay. The box came and we mailed it the next day. Three weeks later, I receive an email from DISH stating that they have charged my dad’s credit card $17. When I called, they said that since we used their shipping label that they sent us to use, that they could charge us $17. SALT in the wound. Last week, I got an email from DISH stating that if we did not reconnect service with them by 3/6/15, then they were going to automatically charge my dad’s credit card for $300.

We do not know what to do. We have called and talked to DISH and were told that those were the rules and there were no exceptions. We told them to look in their file and they would see that we have had issues with the service since it was set up. We rehashed all the issues that we have had with them. DISH offered to upgrade out package to include Nascar for no cost for the next three months to try and appease us. We said that we simply wanted the nightmare to be over. It is the PRINCIPLE of it all. The service has been horrible since the first month. Our notes from each call we make to DISH, show that they tell us one thing on pricing or channels and then never follow-thru.

Since, my parents are not in the best health and are dependent on sitting at home 24/7, we worked with Radio Shack to get them an antenna for television. They can now watch local news and a few other channels but they are bitter about how callus a company DISH can be and now worried about getting charged $300 in fees from DISH, grocery and gas money. For the rest of their lives, they will remember that the world has gone from being helpful and kind to being impersonal and uncaring. We simply want DISH to show some compassion and not charge the early termination fees.

I stopped service with Dish and now they are saying that I was under a 2 year lease ,and that I owe them $ 400.00 for breaking the lease. I never signed a lease.,and was never told that there was a lease. If I would have been told,I would have never agreed to said lease.I ask Dish to send me a copy of the lease that I supposedly signed,and they did.The problem is that you can clearly see that my signature is a copy and paste job.1.The signature is way to small 2.all four of the signitures are exactly the same.It so obvious what they had done should be illegal,I went to prison for less than what they are trying to do.Thank you.

I had an account with DISH for internet service and satellite e-mail. That account was closed in February. DISH took money from my bank account, then refunded the balance and sent me a statement saying nothing was due. I moved after returning all equipment. First, DISH sent me an e-mail saying it was going to withdraw $220.00 from my account for failure to return the equipment. When I called, the company magically found the equipment. Then, I get a billing statement saying that DISH was going to withdraw $70.00 from my bank account. The statement listed two $35.00 charges for something. I called (this was April), and was told by the customer service rep that it was just a computer glitch and that I wouldn't get another billing. No money was withdrawn from the account. Today, I get another e-mail saying DISH is going to withdraw $70.00 from my account. I called back, and was told that the two $35.00 charges were for early termination of the contract. Yet, when the $103.00 was reimbursed to my account earlier in the year, I got a statement showing a zero balance. I contest the fees, and can't help but wonder why, if there was a early termination charge, that charge was not deducted from the $103.00 which was reimbursed. Since cancelling this account, I've had to call DISH maybe seven times total to get the mess cleared up, and it's never been cleared up. IF I hadn't contested the equipment return, DISH would have ripped me off for $220.00. I think that this company's business ethics are non-existent and that it will gouge people for as much as it can. It gets away with this, because the filing fee to sue is greater than the charges and DISH knows that. DISH's internal record keeping is inconsistent and seems to depend on who you talk to as to what is automatically withdrawn from your account. What a nightmare! What a rip-off! I will never do business with this company again under any circumstances, and will warn everyone I know away from this company. Oh, with respect to what is written immediately below -- "We need to make sure you are a human" -- what else would be e-mailing you? A blue jay? I guess that sums it all up. I'd like to make sure the people at DISH are humans.

Please hurry up and come to terms with AMC before this Sunday. I will be missing the season opener of The Walking Dead because of some stupid deal between you and AMC I pay a lot of money for the all channels package and I want to watch AMC NOW. So figure out something out soon.

Mike

Sunday, May 5, from 11am to 2:15pm I was on the phone with Dish technicians trying to get my RV Tailgater up and running after being shut down for the winter. I ended up talking to 5 different techs and one supervisor and no one could get my tailgater operating. I was totally frustrated to the point of having them just disconnect everything, including the satalite for the house and the Internet service and finding a satalite co. that could work with me and get their equipment working. They kept trying to tell me that the problem was with the tailgater and that I had to call the mfg but I kept telling them that it wasn't the satalite dish itself because it was picking up the signal but it wouldn't download the programming. They still insisted it was the tailgater so finally I agreed to call the mfg. After we hung up I noticed that I couldn't shut the satalite box off either manually or by remote. Then I noticed on the front of the satalite box it had a button that said "hold to reset" so I did that and the box went off and came back on then the satalite info started to down load again so I decided to wait to see what would happen and SURPRISE, the info down loaded and the TV works fine! Now after 3 1/2 hrs on the phone, talking to 6 different people, not one of them could tell me that all I had to do was push the reset button on the satalite box? THAT IS UNCALLED FOR! I thought these techs were highly trained and were skilled enough to handle problems like this. I even asked them to send a tech out to the house and they wouldn't do it. Needless to say I wasted a Sunday afternoon on a problem that should have taken only a few minutes to solve. Dish has had my business for several years and they get their money on time every month so is it too much to ask that I get the service that I pay for.

DISH Advertising

Within the Yahoo e-mail, when you login, the new DISH advertising has a red animated kangaroo - but then it jumps out of the ad space into the yahoo e-mail space. It's veryinvasive.

Trying to get rid of it, by clicking anywhere around that kangaroo -- which is in the Yahoo e-mail space now - and whammo - it takes you to a DISH advertising web page. That never should be allowed. It's not only intrusive but invasive and misleading and time consuming. You're never even aware that you clicked on a link (because you can't see the space that the link occupies) until it's too late.

Please stop it.

Blazzing fast my , thats a buntch of bull and now they want let me out of the agreement , i had it 7 days it was so slow and tjey sent out a tec who said thats how it is and on top of it we have used over half of our limet when we where not home all day. And this was 7 days after installment dishnet suck the big one .

I would like you to unblock the Fox channels. I have waited for 3 months for Nascar to start back racing and the day before the Sprint Unlimited you decide to block the channels. Why? Is that the very reason? You knew that many more viewers would be tuning in to watch the races and qualifying. Fox has said in its statement that Dish Network is the one blocking their channels, that they did not do it. So why is the bold face lie on my tv screen when I try to view a Fox channel. I thought it was Fox, like a lot of viewers did and was really mad at Fox, but now I find out it was Dish the whole time. What a really great way to thank your loyal and long time customers. THANKS! Now I know where the saying "With friends like you, who needs enemies?" comes from. I just want you and Fox to know that I pray Nascar will some day have their own station/ channel that I can subscribe to and not have to go through all this BS. I hope the big CEO and owners of Dish Network that have made this decision, realize the only thing they are accomplishing is hurting their customers and their customers belief in Dish. You know "word of mouth" is still the best advertising for any business including one as huge as yours. You can never get to big to fall on your face. You know the saying, "the bigger you are, the harder you fall!"?

I closed my Dishnetwork account on 7 September 2012 after 4 years of services. Dishnetwork requested that I return their equipment (two DVR boxes). Dishnetwork sent me two boxes and I box the equipment up and delivered the boxes to UPS. I received a bill from Dishnetwork (billing period 10/12/12-11/11/12). I contacted Dishnetwork reference this bill and they informed me that the bill was for the two boxes that they sent me for their equipment return. I asked the customer service representative why do I have to pay the bill for shipping their equipment back to them. The customer service representative said that is company policy. I asked to speak with a customer service manager, but the manager refused to speak with me.

After waking up one morning with no cable (which i seemingly had no problems with 8 hours prior to this) I try the online "fix it yourself" solutions which of course did not work. Later that evening I decided to call dish to try to figure out the problem-- after 15 minutes I was sent to the more problematic dept of customer support. After 40 minutes and talking to 2 different dish representatives the conclusion was that a) my receiver had gone bad or B) there is a faulty cable. Ok no big deal, a few days later (I work so the whole being home from 8-12 or 1-5 was slightly difficult to swing) and two men ( who were very nice-- but I could barely understand what they were saying) show up to my house. I'm not quite sure what they did- they did not have another receiver nor did they try any other cables. So after they get done doing whatever they did they tell me my receiver has gone bad and that dish will send me another one. Ok, annoying, but at least we were coming to a resolution. 3 days later the receiver is delivered. I hook it up according to the directions-- and again no cable. Obviously assuming that I could have very easily messed up the wiring I call dish again for help. Well, all the wiring is ok and they can not figure out the issue. On to round #2 with higher technical support. After another 15 minutes the dish representative tells me that there is most likely a faulty cable and asked if I had any to replace it -- (no) then proceeds to tell me they will ship one to me for 10$. WHAT??????? Not to mention that it would take 5 days to get here. So by the time this cable would get shipped to me I would have been without Tv for 2 weeks, have had a technician come to my house, and spent over an hour on the phone with dish ( and when your working 65 hours a week you cherish every hour you get to rest at home!). Why would they not have sent cables with the technician or with the receiver??? You expect me to have my shit together every month and pay my bill on time and in return I expect the people who manage the services I am paying for to have their shit together- which dish network clearly does not. I have nothing good to say about dish network- I will never recommend it, I will copy and paste this complaint everywhere I possibly can and I will NOT Be renewing my contract. (a call to the better business borough may also be in store considering they have charged me for channels which I made sure to cancel before they were no longer free).

on october 4th 2012 between times of 8:36 & 9:16pm i made several phone calls to the dish network customer service line in an effort to resolve an issue i was having with the service. on two occasions i was rudely disrespected and hung up on by "supervisors."i am knowledgable of the fact that these conversations were recorded and therefore am requesting that someone in authority look into this matter and contact me with convincing assurance that the necessary measures will be taken so as to address this situation. i am compelled to say that if i am not given justice from within the company i will seek legal assistance.
your loyal customer
andre wellington

I signed up with Dish back in June of 2012. Had I know that they were going to cancel my AMC channels (including WEtv), I would have never subscribed to this service. Not to mention that the brochures I received from this company still has 128 printed as WEtv. I am very disappointed in your programming and your attempts to use your customers as pawns to gain leverage against AMC. Either resume my programming or lose me as a customer, PERIOD!! I don't care anything about your $400 termination fees, I simply will not pay. If you attempt to put this non-payment on my credit report, I will contact an attorney and have it removed.

Signed,

A pissed-off customer

To whom we may concern:
Yesterday 09/30/12 I find out one of channel we sign out with dish network is stopped work.
I call to dish network “#1 satisfaction” customer service phone number where I was on hold for almost 35 minutes wait first time and then I have to call back again because they hand up phone on me.
When I call second time I was talking with to “friendly” customer service representative who let me now they have right to do anything they want at any time without any note to the clients. When I ask nice people how I can contact executive office of the company I get answer is no way you can reach any one from executive office this is top secret information and cannot be provide to dish network clients.
1)My question is you advertise your company as #1 customer Satisfaction Company on tv and people who is working for you have very bad attitude with no respect to client.
2) Why you are not notified you client regard to changes you will make.
3) Why your employee refuse to provide phone number to executive office.
Please provide me with answer to mu question and let me now when can I file personal complain regards to your friendly employee.
4)Email address was provide to me is not working email.

I ordered dish about a month ago.And I asked for HD tv in two of my rooms out of three rooms.I ordered dish because they have the most HD channels for your money .

But anyway I asked the person 3 to 5 time will it be HD .She said yes more then once to me.it cost my $225.00 to get it started up because of my credit.But I felt like it was worth it .I Had to wait 3 weeks to get it.

But that was okay.anyway the installer came and put it in he didnt know what room they went in I told him the HD tv goes in the living room and the bedroom and the other one W/O HD goes in the other bedroom.

after he finish .I ask him about the HD channels .he said the one bedroom and the living room are the only one with HD, I was happy with that and sign the papers .that was on a Sunday.

I went to church a little while after that.when we got out I came to watch the tv and notice it was grainy looking I didnt think to much of it .it was kinda cloudy that day so I just blew it off.the tv in the bedroom look fine but grainy but it's not a HD tv.

the next few days it just didnt look right to me.I check to make sure it wasnt nothing blocking the dish.I did notice the tree in my yard was kinda in the way.so I waited a couple of weeks to trim it down.it didnt help.so I check the signal bar on the dish reciever.

it was a little on the low side.I call dish and they said that signal was okay.so I asked her about my service and she said I didnt order HD.I asked her to check my order again.

she said I didnt ask for it again.I told her the only reason I got it was because brought a new TV and it was a HDTV and I really wanted the HD receiver that the only reason I called in the first place,I had the antenna tv and it was very clear.she said she was sorry and she could give me HBO free for a month.I told her I didnt want it if I couldnt see it any better then what I had .she said I could buy it for $399.00. our buy it on Amazon for $ 135.00 .

I told her why would I buy it if I order that anyway from the beginning.I just just got tired of going around with her and the other people I call since that time.I could cancel my order but I have to pay for it anyway for the next two years.I dont know what to do .Im stuck with this .

and nobody seem to want to help me.anyway they will get there money with HD our without it.so thats my complaint.I hope you our somebody will help me solve this problem.there our other things I can say but I wish you guys would get it together nobody have my right order from the beginning if you guys recorded this converstation from the beginning you would see that I did order the HD .did you just run out of the HD reciever and just tried to pull one over on me.

every person want me to buy one ,I may not want this service after the two years and I will be stuck with the recieve and cant use it.

Do you really think the Ely Grau should be able to treat her employees the way that she does? Are you aware that she works as a coach and has borrowed money from them? She has had them drive her to and from work. That she has had her people do her work and told them not to tell anyone? Are you aware that she has told an employee that the team does not like them? Now she has decided that she will get rid of this employee and told them such. You may want to look into this. I believe this may be a case of discrimination and defemation of character. Having people re-apply for jobs that they already hold, and not giving them a reason? Is this even legal? I know for sure that I will find out.
Thank you.

I live with my sister and she has a dish network account. here in Arlee,mt. My complaint is about the Seattle Seahawk games being blacked out in Montana or in the area I live in.We are 500 miles from Seattle and we are 500 miles from Denver from where we live and yet we have no problem watching the Denver Bronco games when they are aired but when Seattle has home games they are all blacked out.I do not understand this at all and
perhaps the NFL has some say in this I do not know but I am a little mad about it.We pay you " Dish Network " a lot of money per month for services
and we should at least be able to watch a foot ball game in Seattle.
We are also wondering what has happened to the Documentary channel, it has been removed and am wondering why?

I've been with dish for awhile . I was having problems with my dish so I scheduled for someone to come out to look at it. Yeah they came out spend probably 30 minutes looking and said I needed a new box. My brother (he was there cause I was at work) was told that he would be back in a hour with a new box. Well a hour went by then two still no tv.

The auto how did we do called so I ended up talking to a person who was helpful. But the tech that came to my house not only didn't fix my dish but forged my signature. How could I sign when I was at work. This incident makes me think its time to change my tv provider. Cause the only thing I was told was sorry we will come out to fix it.

We disconnected our Dish Network on 5/13/2012 and returned our equipment in the boxes Dish Network provided after calling them twice to get the boxes. Dish Network then called my husband and said they were not going to cancel our service, but put our account "On Hold" for 6 months, then start it back up again. He informed them that we were moving and did NOT want our account on hold. It is now October 8, 2012 and we have yet to get our final bill. I have made 10 calls to Dish Network and each person I talked to said they would mail our final bill and issue us a refund of $8.39. At the beginning of call #10, this credit balance was still on our account and the rep told us it was. She also informed me she would mail us our final bill. But when I asked when we would get the check for our refund (since we had paid a month in advance), she all of a sudden claimed that we have NO credit balance and that the credit balance went towards programming. When I asked "What programming?" , she could not answer. After repeatedly asking her why we no longer have a credit balance and her giving at least 4 different excuses, she hung up on me. When I called back to AGAIN request our final bill, I was told the credit balance was deleted and our balance was zero. Oh, and they'll "get us our final bill mailed to us in 7 to 10 days".....I won't hold my breath.

Dear Dish Network, I am very unhappy with the customer service I have received while trying to return Dish equipment. My daughter, Jessica Reddest was incarcerated in December 2012. I was named as her Power of Attorney to take care of her financial situation.

Her Dish account # is 8255909425418289. I called Dish on Jan 26, 2013 to cancel her services. I was told boxes would be sent to me to return the equipment in 3-5 days. I was told there would be a $367.50 cancellation fee which would be taken out of my checking account because I set the account up in October with my debit card. When I set the account up, a man named, Carey assured me that my debit account number would not be associated with her account. The first month the payment came out of my account.

Jessica called dish and told them not to take payments from this debit card and to sever all ties with this debit account. I told the person at dish that they did not have permission to take funds from my debit account. Dish told me that Jessica had signed an agreement so they could do this. Jessica is not an authorized user on my debit account so there is no way she authorized any money to be taken out of my account. I would like the $367.50 put back into my debit account as you did not have authorization to take it from me.

Feb 8, 2013, I again called Dish and spoke with, Raymond DVN operator. I still had not received the boxes to ship back the equipment. Raymond assured me the boxes would be shipped in 3-5 days and would be sent out that day. Feb 18, 2013, I again called Dish and spoke with, Zack. I told him my debit account was charged $367.50 and Dish DID NOT have my permission to take this money from my account.

Feb 18, 2013, I again called Dish and spoke with, Phillip – 70970 I told him I had not received the boxes to return the equipment with and I was afraid Dish was going to charge me $550.00 for the equipment. He assured me, he promised that my account would not be charged and he would send the boxes to return the equipment.

Feb 26, 2013, I again called Dish because I had not received the boxes to return the equipment. They assured me they would send them out today and I would receive them in 3-5days . March 1, 2013, I again called Dish and spoke with Vince. He assured me the boxes would be sent out today and I would receive them within 3-5 days.

March 6, 2013, I again called Dish and spoke with, Natasha. I told her I still had not received the boxes to send the equipment back in. She told me my debit account had been charged $550.00 for not returning the equipment! You’ve got to be kidding, right???? I have been trying to send this equipment back since Jan 26!! I called my bank to try to stop payment on the $550.00 you took from my account.

The bank said they can’t stop it and that Dish and Direct TV were known for doing things like this. So much for Phillip’s and Dish’s promise and assurance that the money would not be taken from my account! March 6, 2013, I called back and spoke with, LaRone. I asked to speak to a supervisor and he refused to let me. He was very condescending towards me and when I asked him to take my debit account off of this dish account he said he wasn’t authorized to do that.

Again, I asked him if I could speak with a supervisor, again, no. I asked him 4 times to speak with a supervisor, he assured me he could help me as much as a supervisor. He told me the $550.00 would be credited back to my account as soon as the equipment was returned and could take up to 2 weeks to credit my account. I told him that’s the problem, I can’t get anyone to get me the boxes. I don’t think it’s fair that I have to wait 2 weeks after you receive the equipment to get my money back that you should have never taken in the first place.

Again I was assured the boxes would be mailed that day and I would receive them in 3-5 days. I told LaRone that I was going on vacation for 7 days so I would send the equipment back when I got home. LaRone assured me the boxes would be here when I got home. Well, guess what??

March 18, 2013, I again called Dish and spoke with, Drandon I still had not received the boxes to return the equipment in. I asked him if I could speak with a supervisor. He told me the supervisor was on the phone and asked if I could wait 2 minutes. I said yes, then he asked me if he could help. I said, no. He kept talking and assured me he would send out the boxes.

I said no, this is unacceptable! I want an address where I can send the equipment back myself. The sooner Dish receives the equipment, the sooner I get MY money back. He said this is dangerous because the boxes might get lost. Really?? The boxes have been lost since January! He gave me an address in Colorado.

I asked him what needed to be sent back. He asked me where the LNBF was located. I said I don’t know, he said don’t worry about it, you will not be charged for it. I told him I have already been charged for it and he said he would make a note on the account to refund that charge. He assured me 100% that I will not be charged $50.00 for the LNBF.

This experience with Dish Network has been very frustrating and time consuming. Not getting the boxes to me was your incompetence and yet I’m the one who had to pay. I don’t have a lot of money and can’t afford to be charged $917.50 for an account that’s not even in my name!

Had I been told that Jessica signed a 2 year agreement and that if she didn’t fulfill it, My debit account would be charged, Dish Network would have NEVER been given access to my account.

Nowhere did I agree to pay her DISH account! When I set up her account in October 2012 I was ASSURED my debit card would never be charged again. So imagine my surprise when Dish started taking money from my account without my permission!

Because of the incompetence of your employees and all the frustration and time I have had to spend on the phone with your company, I request that you waive the early termination fee and return the $367.50 to my debit account. I am sending your equipment to: Dish Network Service 90 Inverness Circle East Englewood Co 80112. I also would like you to put the $550.00 equipment fee back in my debit account as soon as possible. This kind of service is unacceptable!

I have just switched to dvr HD since I bought new tv with hd but since I switch to hd dvr it's keep freezing up every half hours . I called & complain to dish quite few time & nothing has been done . Please show a solution . It's really frustrating when u r watching movie which is 3 hours & I have to keep resetting dvr . If this keeps this up I m thinking about switched my to Comcast soon .

I am unable to contact supervisors with complaint to local channel distribution. I should start off with this complaint by saying some profanity so I'll say X I X I X I get that out-of-the-way I live in Sweet home Oregon I receive my local channels through you from the city on the other side of the damn state I do not want Portland news I need to news from the city closest to me which is Eugene Oregon because of things like today they forecasting weather that comes out of Portland does not help me in anyway keeping my family safe from severe weather activity so I need the city is closest to be they can give me a correct forecast so I can be prepared to protect my family and my property which today was forecasted from Portland that it was going be scattered showers with a little wind well in fact for me it's a bear wind and heavy rain which I've already had some property damage I was not prepared for it was like I was able to cover.

But there's no reason I should go out in the rain to get my butt soaked to the bone to do it after the fact this is just one for instance we also have severe fire seasons here that we need to be up on date and information not I need you to change my local channels ASAP your customer service department is stuck with the program on their computer I'm not able to make an adjustment other than what some that is not in touch with people that live in that area they look at a map and say oh this looks okay will guess what but it's not okay somebody didn't do their homework or the right-hand wasn't talking to the left-hand what I work for corporate's people from generals in the army to state senators and congressmen and other people in between I found out back in the day they talk to each other definitely looking at your programming someone didn't I need you make this adjustment ASAP.

Overall as of today I would give you the lowest rating possible for able to assist somebody other than somebody stuck on a program card and a computer program that does not let you do any adjustments as very poor Barvac below poor. Thank you very much and from a first is very confused with the bet way you run your company Mr. retard officer Troy Wolff CO5