Dish Network Complaints Continued... (Page 3)

Today, I am trying to get Dish service at a new second house location. They are asking me for my Social Security number over the phone to check my credit witch I do not give out to anyone over the phone. I have been with Dish for many years at my present home and have the payment taken directly from my checking account. Now if I do not give the dish agent my Social over the phone they will not open the new home account. The 1st person I talked with was very rude and I ask for his supervisor named Cliff = FTMC and he was a smart ass. I need someone to contact me and see how I can get set-up.

My daughter got dish and when we didn't get the 50 dollars for getting dish I asked why she got everything I had and paid 40 dollars a month less. That when they discovered I was paying extra for high definition and it should have been free because that was the deal when we got the High Definition and ordered the new high definition receiver. The next bill came and it was still charging me the extra money. I called and the man on the phone told me I was over charged by at least $300 He told me to deduct 40.00 from my next bill and by that time the account would reflect the correct charges. I did as he said and the next bill was not adjusted. Not only that there was a late fee added because I deducted what I was told and they counted the balance created by the lower payment late.

I called again and they told me it takes 90 days for any adjustment made to my billing. They told me I needed to pay the entire bill until that or my service would be shut off. I canceled my service and they asked us to return their equipment. Two of the units were not theirs because I bought them for $99.00 when we first got dish many years prior. They still owe me $300.00 plus the $200.00 for my paid in full other two receivers. To top off the entire incident they turned me over to a collection agency and when they called I laughed hysterically. These people are thieves and I would be willing to bet that I am not their only victim.

I call to ask about a charge that was being charged to my account as an automatic draft and was told to send my bank account information and I stated that it was illegal to do that via fax if the information was not secure. I was refused a manager and I want the $1.00 put back into my account and as soon as my contract is up I will be canceling my service this is poor customer service.

On 9/10/15 we had dish internet installed, IT IS the worst internet service we have ever had. we called to have it removed and one of the Dish Network reps Mr. Oritia told us you can't! I said I do not like the service, a cloud interrupts it. he said maybe a storm but not a cloud besides you have a two year contract and that that!!! I said let me speak to your supervisor or someone in legal, he said have your lawyer us our legal department does not talk to customers. I said by law I have 30 days to cancel and it was affirmed by your rep Pam, he said nope and then ended the call! I want this service and your equipment removed from my home and all billing stopped at once.

Dish Network turned me into collections on 12/14. I had no idea I owed them any money. The account was not in my name, and the address was in a different town than were I live. The billing was going to the address and never came to me. They would not remove the collection from my credit report even though it was fraud on someone else part. I have even paid the bill in hopes to get if off my credit report but that was not enough for Dish. How do they get away with ruining people's credit?

KHOU Channel 11 in Houston, Texas is blocking Dish Network from showing their content. I missed 'Blue Bloods" Friday night and will miss other CBS programming until you and Belo (I assume) work out your differences so I am paying but not receiving what I am paying for. This situation needs to be resolved immediately. I have also contacted KHOU.

I'm not very happy with the loss of my local channels. Since I'm paying you for them, I should get either a lower rate on my bill, or those stations back, or both. The choice is yours, if you don't want to loose another customer.If you want to contact me, you can send me an E-Mail to my address above. Also, you can send it to my home address. I will be waiting to hear from you, so please make your decision soon.

on Friday aug 14 I called to report our system wasn't working. after an hour of "troubleshooting" I had to get to work and declared it may be easier to switch to direct tv. at that time I was told we would receive a new box in 2 working days and that we would have to install it ourselves ! really? so to recap we have now been without tv for 3 days because of faulty equipment thru no fault of our own, we also have to install it ourselves. strange, when we see dish techs driving around our area all the time. add to that the waiting for the ups or whatever and hope someone is here to receive it. Incredible! Is this the best you can do for your customers? we may be talking to direct tv very soon.

Have been a customer with Dish since 2006 and I stumbled upon some erroneous charges at $28.00 extra a month I called and explained I did not approve these charges nor did I request them, I was told by not calling in sooner to cancel them that that act was "approving" my charges. I explained how unethical it was that they were dumping charges on people and expecting them to notice as a dispute. I also asked for a supervisor "GAVE" he was HORRIBLY rude and stated that again by my not calling to cancel these charges dating back to Feb 2015 that I was "giving my approval".

I told him I was taking this to the local media and this was not acceptable practice I told him he would be "famously jobLESS after the recordings of him hit the media and his supervisors".

He then had the ironic audacity to state" that he didn't give me approval to record him" I said "well I did not give you approval to slip in $28.00 a month charges on my bill for the last six months". I repeatedly asked for a supervisor and was denied by Gabe as he apparently "has no supervisor". Who do I call and how do I submit a formal complaint if I am being blocked by a horrible unethical employee?

I ordered Dish Network about a year ago, from the beginning we have "pop-ups", a blue square telling us to go online to verify that the channel we WERE watching was part of our lineup, how stupid is that? Also sometimes it is impossible to get a picture, I complained about that and was asked if "snow" was on the dish outside.

Sometimes we just shut it off and forget TV, it is so frustrating to deal with so often. We have 4 sets and it happens to all of them every day. Someone from the office sent a technician to check things, it's still the same, but he was generous enough to tell me he wouldn't charge the customary service call fee of 98.00. That was generous since I didn't cause the problem. It's his service that we are paying for and not getting.

He also told me that if the technician has to come back, they will ONLY charge me 10.00 for something they didn't do the first time. We are really disappointed with the service. I am considering canceling. I know there is an astronomical fee to cancel but we are sick of the hassle. We don't want to change but those constant pop-ups are terrible. Also my contract comes up for renewal the end of June, and I have been told there will be a huge increase in my rate, more money for the same problem.

I signed up for Dish about a year ago. I have no complaints with the picture my complaint are those constant pop-ups. They happen every day on each of my 4 TV's. Sometimes I can get rid of them and sometimes I just give up and turn it off. It is driving me crazy. I had Comcast for over 30 years but they stopped being honest with me so I had to switch and now this!!!!

I called a service person and he offered to send a technician out at no charge, (wasn't that generous?) to see if the issue could be resolved, it WASN'T resolved and I don't know what to do next. He said if they had to come back my charge would only be $10.00. I don't understand why I am paying for a service that I am not getting and he wants to charge ME to solve his bad service??

I understand that if I cancel that I will have to pay a $300.00 penalty, I am a senior citizen, Social Security income, $300.00 would be very hard for me to pay, why am I penalized for bad service. I am supposed to renew next month so I have to decide if I should try to pay the penalty and try another provider or not. Is there ANY possibility that these pop-ups can be eliminated or not?

I have been having my service suspended just about every month for over a year now (the last time for nine days) while talking to customer service again and AGAIN getting nowhere. The last rep (I think was a person that could barely speak English) tells me that you cannot accept my check as payment, not because they bounce but because there is always one thousand dollars plus in my account. He gave me some crazy story that I couldn't even figure out what he was talking about.

My billing closes on the 13th and I get the bill on the 23rd or 24th and it is due on the 26th. Even when I send a check right there from the post office there is no way you will get it on time even with a grace period. I pay my electric, water, sewer, property tax, insurance, American Express, master card, visa card among others by check and have NEVER had a problem with anyone but your outlandish company. Now why is that? And pleeeeease don't give me the same BS I've been getting from your customer service clowns which each time the story is different. The last one was the best....."the computer runs everything." Talk to me human being.

I have been in contact with your customer service dept. and then transferred to a supervisor to fill out a tracking form which I was told I would receive a call within 24/48 hours for an update. I did not receive a call so I called today. I gave them the Supervisor's name -Maria YI2. They could not find an extension to contact her. They could not give me info. on why or who would of called me for the tracking info. Every question I asked they had no answer.

This is the biggest run-a-round and full of bull ever. I have a spotless record and make payments way before the payment date and have been with you all a very very long time. The lies and I don't know's are very unprofessional and just flat out makes Dish sound like they don't know crap! I definately will be looking into new options for my service. You all have inadequate service and bull for customer service.

I tried calling the dish representative who hooked up my dish two Saturdays ago and the person that's over him I still have not received a call back from either one of them I changed to dish to save before I changed I called and talk with a man and explain the 7 special programs that I needed he said no problem I cant get good times Sanford & son and a few others today I was at someone else house going through their channel. I saw with my own eyes the programs that my dad miss dearly shows I have been calling in about every since my dish was hooked up they are on channel 232 so I rush home to find out I do not have that channel my dad is 89 years old when I changed to dish he has not been the same this is very sad he doesn't ask for much so I have to do what is best for him because I was missed informed are miss led I have called tonight since I have been home 5 different numbers for dish the lines are busy are when the phone ring then line hangs up in my face what is going on with direct tv I never had this problem I have called dish about 30 times tonight this is sad and it hurts because my dad is hurting and I cant get any help I pray this will be resolved soon I cant take any more disappointments.

My mother is deceased. I have been trying to cancel her service and am getting the same under handed tactics everyone else is getting. They are supposed to send labels to return her equipment. I have not received anything but any other bill and by the way you have to foot the bill for the return. Listen, all I want to do is cancel her service and do the right thing and return the equipment. Her home is empty and soon someone else will be living there, then what!! I just wonder what Dish Network has to gain by threatening, lying and providing no customer service. What they get is contempt and people making sure everyone knows to beware of ever signing up for their service. the company seems to hire only those with a gangster mind set. I just lost my mom and everyone else has been more than gracious, as they should be!

I have been a DISH subscriber at home and with my RV before you came up with DISH FOR MY RV which advertised that it would solve all my problems. So I bought a new Satellite Dish and DISH receiver for my motorhome and spent a lot of money to purchase and have it installed. Set up and activation was fairly simple, and I tested in my driveway and everything worked fine. Your literature stated that I did not have to call to stop service at the end of a monthly period, but to simply not pay the bill and my service would stop until I was ready to use it again.

Today I got an email billing me for a second month and stating that I was one month past due. I tried online chat for about an hour with a customer service rep and eventually her supervisor and met with a huge cultural and understanding difference. I then called an 800 number and got bounced out of the system three times and told to call different 800 numbers. I finally got through and apparently got another CS Rep from India who just did not understand my request. I told her this was their last chance before I disconnect DISH for good and trash my antenna and receiver. I am fed up with Dish Network! They have just lost a customer!!!

I am writing because I am getting NO WHERE with customer service or supervisors that refuse to give me contact info of who can help me resolve an issue that I have. Long story short I am being accused of downloading movies over my internet and the times this was done my husband and I were at work. I have never receive notifications of anything being done on my internet thru email, phone calls etc from your company. I understand that piracy laws, but I was in no way involved in these incidents that took place. I do not understand why someone at your company did not call me or something to help me resolve the issue when it first started, so I could reset my password, unplug my router when I am not at home or something! We rent movies from DISH all the time as well as UFC broadcast that cost $50 +, I am not gonna download a movie that I can get at Red box for a $1.00! I am upset at how I am being treated and the condescending way your supervisors have spoken o me and treated my situation. I prefer to not sit here and write a long email that may not even be read, I would love to speak to someone in your company to help me resolve the situation and tell me what my options are for finding out WHO did this so I can take the measure I need to so that I am not in a court of law defending something I didn't do!

Paul (the dish net. tech.) came out to my house to fix a no picture.We,ve been with dish net 17 years and have had good results and great pictures during this time. My dish is about 375 ft to the house. Paul said this is too long and he would have cancelled my install 17 years ago if he had the installation order. Again my pictures are good when working.maybe 4 or 5 outages in 17 years and none because of the distance. My sevice is out now and paul said he hopes its not the cable. He checks and said it is in fact the cable. I saw the cable on the ground at approx. the half way point and ask if we could splice it there to see which half is bad? (to save $ on me paying for the cable) Paul said no because the splice would corrode.Ive done hundreds rg-59 and rg-6 splices and used shrink boots. Ive had some under water for 11 years (no problem) Im ready to see if Direct tv knows how to take care of dedicated customers.I am so pissed off. I said Im going to Direct tv. a few minutes later my phone rang and someone said they would connect me to dish network to help me cancel. (NOT GOOD FOR BUSINESS FOLKS)

You cancelled ed another good station. All I'm beginning to see with dish is informational programs and too much sports, old shows, and cartoons. I've been with you for two years and maybe it's time for me to cancel my service and move to Comcast or DirecTV.

Was promised special pricing for 12 months, which now I am not getting. Was getting the 200 channels for 39.99 and now I am paying 34.99 for 55 channels, which is advertised on internet for 19.99. I would like to get the 200 channel package back for the 39.99 for the remaining 9 months of my 12 month commitment. If this can't be accomplished. I will have to shop elsewhere. You say your customers are important to you, well now you need to prove it. Thank you!

I love dish network .. I love the movie channels, and we have enjoyed your programming for a while now, years in fact. Your repairs are timely, people courteous, and programming is great. I recently noticed a shift in the accuracy of the 'guide' display .. for instance they list today 'Tom Sawyer' as a character in the movie 'The League of Extraordinary Gentlemen' . No character in that movie was named Tom Sawyer, in fact there were NO characters that were young boys at all. While a few inaccuracies are to be expected, this person seems to get either the actors, the characters, or the plot, wrong. It used to be very accurate, now .. what happened??

We were told we had 2 ppv free movie certificates. We did not see anything that we cared to watch on ppv. We wanted to watch a movie on video on demand. Well, after an hour with 5 different people all of whom said we could use our certificates for video on demand, we were finally told we could not because it costs one dollar more than ppv. During the fiasco we had to log in which we never did before, change our password and look for things that did not come up on our computer. I am to old for this type of stuff. Great way to treat a loyal customer of yours that has been with you for 12 years. I would never recommend dish to anyone after that.

We were responding to the letter about changing our boxes. This was Friday, March 27th. The time of for the tech to come was changed 3 times. He did finally come about 12:30 or so and no problem. He changed out the box downstairs and I guess because of the age of the TV upstairs, something would not work with the new box. He told us that ( this was about 3:00-3:30) that he had to install some in Vidalia and would get the part needed at Wal-Mart and would be back about 5:00. We asked him to call us and let us know for sure what time he would be coming. By this time we had been waiting all day for service. We waited until 6:00 or so and called DISH, after we had tried to call the tech, he did not answer or call back.We were told that he had already gone home.

This from him is inexcusable, he had our house and cell #. We did not leave the house waiting for him. The upstairs TV is not working. We don't know if he was planning to come at a later time or not. We had already told him that we had Dr. appointment Monday morn. This is why he said that he would come back that eve. If he had called and let us know the situation,there would not be a problem, but there is a big problem now. We were told to reschedule if the upstairs TV wasn't working, but the tech knew it wasn't working. Why should WE have to reschedule when he should have done that himself. Other than the price that is now being charged, which is too high, we have had no complaints until now. If this is how service is with you, I think we will consider changing.

I Signed up for Dish Network late at a mall one evening after talking to the salesman and repeatedly asking and being reassured that we would receive the dish hopper 290 + channels premium channels for free for first 3 months and Internet for only 46 dollars a month first 12 months and the salesman even showing us writing down what we would get for free and telling us that we would receive the hopper for free because of the package that we had we only had to pay $25 to start our dish Services Well the cable guy came and installed we tried figuring out how to work the hopper and later discovered we did not receive the hopper or the internet and only the 290 channels for the last week we have been trying to cancel our services terminate our contract and at first they tried a million different offers to keep us with them because we told them we were still with Comcast now they refuse to let us terminate our contract they're trying to make us stick with them or buy out I am in the process of trying to find help.

The representative I spoke to when I called dish both of them were very rude and the supervisor the highest authority that I could talk to told me it didn't matter how many times I called dish I would always be re-routed back to him and there was nothing I could do he refused to cancel or terminate my contract and there will be no possible way for me to do that because anytime I call - I will be directed to him no matter what!!! So please somebody if you have gone through this please help me out a number for a reasonable Dish employee who will help or a number FOR a lawyer who will help we only have 1 income and 3 children we cannot afford to buy out of this contractwe only have 1 income and 3 children we cannot afford to buy out of this contract :(

I do not have a dish account. In the past several months,you have been double billing my credit card. Total of $ 393.42,was charged to my card. I feel that I have been patient enough,and would like to have my monies returned to me at once. (393.42)

Double billing as follows:
Nov.-Dec.2014. 79.46
Dec.Jan.2014/15. 87.02
Jan.-Feb.2015. 87.02
Feb.-Mar.2015. 139.92

I talked extensively with a representative today to cancel my service. I was told that I had agreed to extended service and would be charged $90 for discontinuing service at this point. I want you to send me proof that I ever agreed to an extension since that was never my intention. I've been angry since the protracted dispute with Fox which happened well before December. I want some form of evidence since I have lost any faith I ever had in you. Almost everything is available by Netflix or the internet and I think you better rethink your prices and practices while you still have customers. Thank You

Lies & alibis. Started Tv service in January, I was PROMISED two (2) DVR receivers. Did not receive 2 DVR's. Inferior receiver installed on 2nd TV, NO DVR. I complained to installer, he called Dish, claimed he could upgrade
the 211k (inferior model) for an extra $7.58 a month. This 211k does not have a DVR!! More lies! Called Dish, requested the original receiver and eliminate the $7.58 charge. The idiot I talked to said, "NO, you will still have to pay the additional $7.58 monthly charge". What a bunch of thieves! Hate these Bxxxards!

have a dish tailgator mobile sat. That is supposed to be pay as need be service for my camper [ no contract]. Now they sat i owe them a monthly pause fee for not using the system, ihave even tried stopping the service but they will not let me. I am now thinking of puttting it ouyside using it for a yard orniment.big corporations need to be stopped of fraud.

My parents – mom is 91 and has Alzheimers, dad is 92. He retired when he was 65, never making more than $12,000 per year but put all 8 of his kids thru college. He has never accepted any form of public aid and has never defaulted on any bill in his entire life. He is a man of his word. Their income is $1400 from Social Security. They would qualify for Medicaid and Food Stamps but would never apply for it. Each month, first they pay their medical premiums, next they pay their house bills and then they fill their gas tank and it has to last them for the month. They leave their house to go to church – where they never miss putting $5 in the collection. They also venture out to go to the second day bread store twice a month and get enough bread and buns for others and freeze it. They also make a weekly trip to have mom’s cumidin level checked. They live simply and never ask for anything.

As a luxury, if the gas tank has enough in it, they go to dinner at their daughter’s house and bring her family’s garbage bags back home to put with their own trash because they have a really big bin (free in Marion County) and there is no sense in her spending money to have trash picked up if they have room. Their grocery budget is $25 - $30 per week – no more. They get the newspaper – read it cover to cover before breakfast then give it to the neighbor so the neighbor won’t have to buy one. To pass the time they listen to the radio and read used magazines and books that people give to them.

They are simple folks with very few luxuries in life. Breakfast is one cup cold cereal measured out with a little milk, one piece of 2nd day bread in a toaster that doesn’t really brown anymore, and half cup of coffee. The gallon of milk needs to last two weeks. On Sunday, they treat themselves and add an egg to their daily breakfast routine. Lunch – they split a can of store brand tomato or chicken noodle soup. As a treat, they sometimes call me to ask how to make instant rice to add it to the soup. When fruits are in season, they share a piece at lunch. For dinner, they get meat, a hot dog, or a shared piece of chicken or Italian sausage. Sometimes, a family member bakes a cake mix when they visit so they have a treat. They make the cake last for two weeks but it is well worth it becauseI get to hear dad tell the story of his own mom baking cake for them when he was growing up. His mom died in 1936 when he was 14.

Last April, while I was visiting my parents, dad showed me a DISH Network ad and asked about looking into it. Television service is a luxury at $22.30 per month and he had found a way to work it into his monthly budget. We sat down together at the kitchen table and used my cell phone (they cannot afford one) to call DISH. We asked about the $19.99 deal and what would be included. The operator was nice and patient and answered all our questions. We asked if this $19.99 deal included news channels, Nascar races, and Colts football. We were told that it did. We told them we did not want the premium channels, or warranties on equipment or any of the additional features that they had. We had simply budgeted for $20 per month. They came and installed it and left. They did not show him how it worked and he had no idea. A couple of days later, my brother went over and showed them how it worked and wrote down instructions for them.

This was Wednesday or Thursday. When Sunday came, dad was not able to get to the Nascar race. The next week, when I was there bringing groceries and doing the cooking, he told me about it. We called DISH again, only to be told that this package did not include Nascar but for $18 MORE, we could upgrade. We had to decline. A few more weeks go by and my dad mentions that he has not received a bill yet. So, while I was there, we called again and were told that the money is automatically taken out of their account and that a receipt gets emailed. We explained that when it was set up, we wanted the bill to be sent because my parents did not have internet and did not want things automatically taken out of their account. We paid that first bill over the phone and DISH made the changes to mail the bill including a late charge since we never got the first bill. The next month, the bill came, it was paid immediately.

The third month, the bill came and it was for $88. My dad called me immediately. It was determined that DISH was now charging them for Premium channels. I went to their house and we called again. It was explained to us that we were receiving the Premium channels and since we didn’t cancel them we were being charged now. We pulled out our notes on the day we set it up and the person we talked to and explained that we specifically told them to NOT set up the Premium channels.

DISH shut off the channels and said that they would adjust the bill. For the next two months, the bill came incorrectly, approximately $55 one month and then $35 then next month. Each time it was not the $22.30 we called and were told that they were crediting the bill but there were still prorated charges for the Premium channels and those taxes.
We asked about simply cancelling the service, we were not happy with the service, we were not happy with the channel selection, we were not happy that DISH was telling us something on the phone (we took detailed notes each time) but not honoring their word. We were told that everything had been corrected and we were assured that the billing would be correct. We were now at September and were able to get Colts games, never able to get Nascar (like we were told) and bitter with DISH.

Where getting a television service was a LUXURY for my parents, now it was simply a reminder that companies care more about their rules and nothing about taking care of their customer’s needs. It was a bitter life lesson. In December, when DISH was having all the trouble with the FOX network, we called again. We were told that there was nothing that they could do about it. We said that we wanted to cancel the service because we were unhappy with it. It was then that they told us that we could not cancel without being charged $300 for early termination fees. To my parents, $300 is three months of groceries or a year’s worth of gas. It was an astronomical amount of money.

My mom is not steady on her feel and fell two times in December and January. With the 24 hour stress of caring for her, dad decided that the DISH issues were such a bother, that he simply called and cancelled the service on January 9. He was paid up thru Feb. 9th (one month ahead) but the service was turned off. We were told that they would send us a box to mail equipment back. We were also asked to take the DISH down off the roof. We explained that was not possible and they said that would be okay. The box came and we mailed it the next day. Three weeks later, I receive an email from DISH stating that they have charged my dad’s credit card $17. When I called, they said that since we used their shipping label that they sent us to use, that they could charge us $17. SALT in the wound. Last week, I got an email from DISH stating that if we did not reconnect service with them by 3/6/15, then they were going to automatically charge my dad’s credit card for $300.

We do not know what to do. We have called and talked to DISH and were told that those were the rules and there were no exceptions. We told them to look in their file and they would see that we have had issues with the service since it was set up. We rehashed all the issues that we have had with them. DISH offered to upgrade out package to include Nascar for no cost for the next three months to try and appease us. We said that we simply wanted the nightmare to be over. It is the PRINCIPLE of it all. The service has been horrible since the first month. Our notes from each call we make to DISH, show that they tell us one thing on pricing or channels and then never follow-thru.

Since, my parents are not in the best health and are dependent on sitting at home 24/7, we worked with Radio Shack to get them an antenna for television. They can now watch local news and a few other channels but they are bitter about how callus a company DISH can be and now worried about getting charged $300 in fees from DISH, grocery and gas money. For the rest of their lives, they will remember that the world has gone from being helpful and kind to being impersonal and uncaring. We simply want DISH to show some compassion and not charge the early termination fees.

I was a customer for 4years. There was a thunder storm 2years ago and I called the the service center I happened on a person at the other end of the line who was obnoxcious and rude. He told me a few things to try and they did not work. I continued to try and he hung up the phone. I was without service for a number of days and calling again several times. Recently I had a same problem called and the female on the other end. She told me to do a few things that did not work. Finally she said "your box is no good you can throw it out and will send you another one within five days" I thought she was talking a little out of her head.

I tried calling again and got another female who got the box going I mentioned to this female that I was expecting a box she told me she would stop the shipment.(she didn't) I went out of town and came back and there was a box at home. I was charged 100$ on my next bill for not returning equipment. Called them, they told me to take it (which is 20 miles from me)to the nearest Ups store. Got there to find out, dish don't ship by Ups only Fedex......well......I now had to find the Fedex store......another 10 miles. that was not all, I sent my next payment on Monday in the mail with a due date on Friday they turned off my service on Wednesday morning.

At this point, I had enough of their bad service and rude talking employees, so, I terminated my affiliation with them that same day. I received the boxes they sent me and followed the instructions and returned ALL their equipment I received my final bill with a Zero balance in August 2011. Well, it is now the end of October I received a bill for 32.10, called,and was told that I owe them for period of 10/23/11-11/2211. What is this for? SHIPPING. My point is, If you wanted me to pay shipping you should not have sent return labels.

I would have paid to sent it back to them -- as bad as I wanted to have nothing to do with them, besides I will call it even for the gas and time I spent going to the Ups and Fedex store 60 miles round trip, all, only because of their poorly qualified and malfunctioning employees and equipment. I am VERY DISSATISFIED.

Since I had dish network installed I paid the bill every month on the 1st to the 3rd and every month my service is turned off on the 19th of the month. They told me that if I wanted to pay my bill on the 1st of the month I would have to pay another $34 dollars.

I had told them if I paid for 30 days of service on the first, of $34, then why does my service get turned off on the 19th? They expect me to pay $68 a month for service just because they turn it off on the 19 for not making the payment on the 18th. I paid ahead on the first bill when it was installed, and the bill is paid 18 days early, they expect me to pay more money to turn it on.

I had told them I would pay for the extra days till the end of the month of $17 this month, and they said I have to pay the full $34 to restore it. For three months I had been on the phone with them for two hours and more, until they say they fixed the problem and restore the service, then the next month I have to do it all over again. This is overcharging the customers by black mail.

After months and months of watching my favorite show, Ghost Hunters on the SYFY channel, I all of a sudden no longer have this program. I called to find out what the problem was, and the customer support person told me that it was a networking issue with SYFY and had nothing to do with DISH. I asked for compensation, but was only offered 1/2 off of a upgrade for HBO, Starz, etc... NO thanks. After looking through your online site today i noticed that you have an advertisement spread on godish.com telling your customers that with SYFY they can get a list of programs, including Ghost Hunters... See http://godish.com/channels/english/syfy.aspx
So, what gives? Will a new customer on my block, in my city who's signed up with you actually get this channel as your advertising? Will I ever get it back? Why did it leave? I left Comcast to save some money, and this show had to be on my new DISH service or I never would have switched.

When i first called to get information as a new customer to "dish" I told the man that signed me up that i was only changing to "dish" because Direct TV was coming up on contract negotiations and they maybe loosing channels like "AMC" and a few others that were Vital to me to have.

I am a sound editor and NEED to be able to watch the programs that I work on for business reasons. The man on the phone assured me that "dish" had NO issues and NO contractual problems and that I would NOT have any problems with loosing that network "thru out the duration of my new contract".

With that verbal contract made I then agreed to sign up with "dish". I noticed that a few months after signing up with dish that dish was now cancelling their contract with AMC as well.

When I called to explain that the only reason I had dropped Direct TV after 10 years of service was because I was given a Verbal Contract (which are just as legally binding as the written contract that i have signed with dish) the Dish representitive replied that "that individual is no longer with the company".

I am not surprised he is NO longer with the company so i asked if they could pull our recorded conversation so they could hear that they are comiting fraud by NOT holding up their end of the verbal contract. Dish says they delete those recordings and they are NOT available.

It is completely unethical and still considered illegal to ignore a verbally binding contract as your company has done. I could NOT be more disapointed with the levels of service your company has (sort of )provided these past few months since becoming a customer.

I notice your company policy seems to say 100% customer satisfaction, but that must be a false advertisement as well, because each time i have talked with a "dish" employe I have felt more and more lied to. I have already submitted a formal letter about your company to "Consumer Affairs" and noticed that I am NOT the only person that your company has lured into a contract with false lies and broken verbal contracts.

I also plan on filing a formal complaint with the BBB along with the other 33,000 plus complaints already against your company. If your company doesnt want to be heading towards a Class Action Lawsuit I suggest that the blatant broken verbal contracts and fraudulant representation of your company to new customers stops.

I live in Laguna Niguel Ca and have an account with you for my iPad, iPhone ,landline, DSL and TV (through Directtv). My bid issue is with deceiving and dishonest practices of DTV. you offered it and therefore I'm writing you. They started me with $31 month on Sep. 2011 and promised a hick of no more than $15 after one year. my bill now has nearly tripled to $91.

Without my knowledge or permission they started charging me for NFL which I noticed it after few month (automatic payments) and after complaining by phone and email the discontinued charging me and never reimbursed the past charges. My TV shuts up randomly while I"m viewing often. Now, I'm discontinuing their services and they claim that I will owe them for early cancelation.

Since you referred them to me A) I except some action from you B) Since it involves your reputation, you want to opt out of your partnership with them in the future.

I ORDERED DISH MORE THAN A YEAR AGO, THROUGH VERIZON BUNDLE. THEY SET MY ACCOUNT UP. I WAS TO PAY $29.00 A MONTH. MY BILL WAS WRONG THE FIRST MONTH AND I CALLED YOU SEVERAL TIMES ABOUT MY BILL AND BEING OVER CHARGED. YOUR EMPLOYEES WERE RUDE. I TOLD THEM TO CANCEL MY CONTRACT WHEN UP IN JULY OF LAST YEAR.
I TRIED TO OVER PAY MY ACCOUNT UNTIL I COULD CHANGE COMPANIES. VERIZON DID GREAT. DISH STARTED STEALING MY MONEY. I CALLED YOU O N IT. AT THE END YOU HAD RAISED MY RATE FROM $39 TO $41 UP TO $69.00 FOR 120 CHANNELS.
BECAUSE I WANTED TO CANCEL, I WAS TOLD YOU SIGNED ME UP AGAIN. I AM GOING TO COUNTY COURT AND SUE YOU. I DO NOT OWE YOU ANYTHING. YOU HAD SENT ME PAY IN ADVANCE AND I SENT YOU A LAST PAYMENT OF $69.12. ACCT NUMBER 8255 9097-7431-2299 BRENDA POPE, 1319 EAST KING...SHERMAN, TX...75090. YOUR SUPERVISOR INFORMED ME EVERYBODY HAS TO PAY FOR NOT USING THE SERVICE. IT IS YOUR POLICY (CHRISTINE) SEE YOU IN COURT. I DISPUTE YOUR BILL

I was with dish 2yrs and Neva broke da contract in August I went 2try another company cause they had a package deal phone internent n cable but after 5 months I didn't like da service .when I left dish I sent da equipment back because Iif I come back 2dish I would not have 2pay 4daequiptment I owed $140 so I came bac n paid the bill. Then Ihad 2pay $80 then I had 2 pay $138 ok then they gave me da cheapest equipment wer when I turn on da RBI had turn on da satalite 2watch tv wat piss me off I have 2pay ahead $ 60 b edited I can watch tv then I had da 3months promotion deal n u try 2charge me 4dat n cut my satalite off after I paid the $60 then it 3;25 in da mornin I wanna watch tv n can't watch it cause u gave me that cheap ass box n it reboots every note @3 so I said we'll let me watch da DVD b I can't because da satalite ain't on so if u give me another box all my movies that I tape when I had dat free channel for 3mpnths will b gone so now I'm up n can't watch tv cause da satalite is off n has 2reboat cause u gave me dat cheap Azz box so dat how u do ur customers imma have 2tell my story on my fb page of how dish network do der customers n just Azz soon as I get my Moni rite I Gina find me another service n fuck dish network I'm not common bac because how u treated me now my box iz not on now every nite @dis time my box iz off wat the hell I'm payin. 4 it should b on 24 hrs u cheating me I can't watch no tv rite now soon Azz I get straight I'm leac vin y'all n y'all can kiss my Azz cause y'all think sum1desperate like y'all is the only company in town soon ass I get my Moni rite bye bye uyall tray ur customers like shyte my name is Maria Mullen of Elizabeth city nc look it up sittin
Here @ 3:38 n can't watch tv cause I don't have satalite dis time of the mornin every note but u want my Moni y'all's can kiss my entire red ass now tell dat n stop false advertising

Out of pocket for tv is 87.99 and with that I should not get a single channel that is the same. Yet scrolling thru the guide I find this many times. This Sunday I found that the blockbuster channel (that does not have anything worth watching any way) was playing the classic movie "The Crow" the movie before it was "The seventh sign" which still had according to the guide 10 more minutes left (crow starting at 845) When going onto that first blockbuster channel, "The Crow" was already on and had been for some time. All 4 blockbuster channels were this way. This is just one recent example of paying good hard earned money for nothing but crap and now to add insult to injury, times 4! While we do like "the crow" we did not watch it seeing as it was already on. Same thing with the style network (2 channels of that) while I am bitching, how about all those worthless garbage reality shows? Never mind the bullshit with taking FX and then recently AMC. At least with FX, the shows missed were played again and we were able to watch them and get caught up. Not so with AMC and "The walking dead" No notification that it was being put back into the dish package until I happened upon it the other day. We are one of the thousands that complained about FX and AMC and wouldnt you think that at least the customers that complained via e-mail would recieve a courtosy e-mail notifying us of the channel coming back?

My son took out Dish in July 2012, only having service for 3 months. They told me that I would recieve 3 months of HBO, Max, etc. Well guess what, he received a bill in July stating that he owed nothing. Then in October, he received another bill for 228.00 with late charges. I have called Dish 5 times trying to get this straighten out with no help. They still are saying that he owes 54.00 plus the normal rate of 40.00 plus tax which that is all he shiould be paying anyway from the get go. He had already sent them a check for 62.00 and 103.00 now you tell me is that right or what?

So my friends out there please do no take Dish out they will rip you off. I beg you to go the Charter of Direct TV, maybe they will be a little more understanding with their loyal customers like me. I will never recommend dish to another person.

So Dish if you can help us please feel free to call me at 706-882-9277 because 5 other could not.

Brenda Jordan, LagGrange, Ga.

Tammy 458 is the rudest customer service rep I have ever had the displeasure of speaking with. She hung up on me and when I got a hold of her again she lied and said the dead air I heard was her putting me on speaker phone. She charged my credit card for an early termination fee and told me to deal with the credit card company. If this reaches anyone who can resolve this issue it will be great but I intend to write and keep complaining until I am reimbursed. Dish extended my contract without my approval or notifying me. I was told when I upgraded that I would not have to extend an already expired contract. It took four service calls to get the correct equipment for the upgrade and the ONLY reason I changed services was because DISH does not offer the level of internet service I required for my home based business.

How come every channel is soon to be released from dish network? First AMC and now NBC? I don't agree with this since I will not be able to watch some of my favorite shows as well as Sunday Night Football anymore. Because you guys keep cancelling TV channels, I will probably switch TV carriers very soon (I'm just waiting to see whether NBC will be cancelled). Why are you guys cancelling every TV channel now?

Today i noticed my credit debit card got charged 180.00 from dish without any permission i called and filed a complaint but these poeple dont want to refund my money back this not my acount i dont have any contract or acount with dish only used my card for a one time payment now thay say that the card can be charged again till the debt is paid off .told them that is not my problem i dont have any dish acount on my name .

Dish network has the rudest customer service reps. There job is to help and that seems to be the only thing they don't do. I've been hung up on so many times I lost count. Been told this isn't my problem many times also. Word of mouth is a great way to get the message out to stay away from this company. They don't value their customers or treat them with respect. Shame on you dish!!

It is Sad Of your Company Someone I had been a member of for many years, I never missed one payment while with your company not one. I took photo's of all the equipment that I sent back to you, I did all I was supposed to do with your company but now my credit is ruined after being a Great Customer of Your company. You have stated that I did not pay my last bill when I know what I did and even sent copys of the last statement that I paid the last bill but you all have got to fix your company that when a Customer canceled your company that the payment was done as I was told when I closed my account that I did not owe you one penny. I am a Wonderful Lady and was with your company So very long and You as well as I know I paid my last bill but someone in your Billing department made a mistake and Now you have my credit ruined because you said I did not pay my last payment when I did. But still you put my last bill that was paid in my Credit that I worked so hard to fix due to raising four children all by myself that are all now in there 30's. I fixed my whole Credit up and then being a Dish network customer for years paid my bills through the money I set up to come out each month. I did not owe anything not one penny as I was told when I quit your company then you call me 8 months later with a Bill saying that I did not pay my bill the last one. I am beside myself that this company could do something so Horrible to a customer who was with you for Many years paid her bills on time. Or before time was up and then you state 8 months later I owe you. How do you wait that long and say I owe you money when I do not and know that.. There is a mistake in your company somewhere! This should never have happened not one day. Due to You know I paid my last bill but someone in your accounting department made a huge mistake and charged me all over again for a bill I DO NOT OWE.. No matter who I talked no matter what I did to fix this you still said I owed you money look my name up you will know what happened if You just looked. Take this bill off my Credit Please so I can have my Good Name back. As it was taken due to You saying that I owe you when I do not. I am asking that you just take this off my bill.. That you have something wrong and that I was a Wonderful Customer. If you ever want me to come back I would take it off and hope that I decide to come back to you. But how could I do that when You say I owe you money I do not owe. Please be kind as I was for SO long with your company for I DO NOT OWE anything. I have cried and cried over what had been done to me and I wonder if That really matters but What has been done to me is not something I would have done when I had such a good thing going with your company then you tell me Everything is fine your bill is paid and you can continue to move on in your life when I quit your company it was due to not being able to afford it anymore due the fact that I do not watch TV anymore so I thought I would quit so when I called They told me your company who ever I called no worry your paid up just send the equipment back as I did. I even sent the last statement to you as I went to my bank to prove to you that I paid it after your company told me You have not one bit of worry your paid up but then you came along with a bill saying I owe you when I did not almost one year later. Please take this off my credit I am paid up and If I ever want to come back I will I was a Wonderful Customer if You look at my hookup with you when I was with you. It atomatically came out of my account when I was with you so How could I owe you when I paid each month. When my month was up I paid the last bill was even told by your company there is no worry when I asked to be turned off of Your company your company did something wrong and now Your saying I owe you. So please fix this. I have been a wonderful dish network customer and never missed a payment not one month of oweing you and I finished my term with you. SO know I am so upset at what your company did to me. I did nothing worng and everything right. But your still saying I owe you and ruined my credit. I am so hurt that a Company I had been a wonderful customer would come up with the words I owed you when I never did and paid my last payment before turning off my tv. Please help as This is something No one should go through with your company. I never yelled at anyone I never did one thing wrong with your company but You still have me in credit saying I did not pay when I did and I was told Everything was fine. But it is not. Your still saying I owe you. Please fix this problem I cannot take it no more I have done all I can. Its now up to you to fix my account and It would make me so much happy with your company that I would actually tell everyone what a Great company your company is and come back when I find I can. But for now if You do not take me off of this credit then I will suffer again. As I am now. For something I did not do I paid you up and should never have gotten another bill after that. Please look into this lets get this fixed as I do NOT owe nothing and your ruining my credit. Due to this. This is the ONLY thing I have on my credit that is ruinned my credit due to a mistake you all made not me in your accounting department after I was told so many times your ok you owe nothing your paid up we did get your last bill. But still you say I owe you fix this please and email me when You have finally fixed this so I do not suffer another day.. No company that you have been such a good customer with should hurt you like that. NOT ever.. Thank You Gerri LaGrange 32307 Pine Road Eustis Florida 32736 Thank You and I DO look forward to returning but we have to fix this problem before I Do come back to dish.. I was a Wonderful Customer if You look how long I was with you and how good my payments were you would know that there was a problem somewhere if You just look into this whole thing properly you would know that I was a Good customer and always paid.. Thanks again. I DO hope you finally fix this BIG ISSUE I am hurting so much over..

I had DISH Network installed 3 weeks ago; the installers said they would be back to bury the cable. They never came back, and they never called. Last week I called DISH about this matter and was told that they could only do it between 8 and 12, or 12 and4, and that someone would have to be home. I explained that there was no one else but me and that I could not get off of work, and was going out of town Saturday. The man promised me they would come today at 4pm. I got home and had about 3 messages from DISH from this morning trying to come out; no one called or came by this afternoon. I called and told them to come get their satellite and cable and leave me a box to send the receiver back, and was told I would be charged a termination fee--they fail to do their job and charge me a fee to cancel the subscription. I would not recommend this company to anyone. Juanita

I have been a good customer of dish 2 years and 9 months contract came up 9months ago but now we are moving ask dish could you give your loyal customer like me a better deal like you do for new customer? Answer we can give you $5.00 a month off I said my contract has been up if I resign will I get new equipment no so I felt that I could get a better deal some were down the road let they have the new customers that were not happy with some other company and give me the old if you don't like it you can leave!!

I have never been late office them cause I AM A PROVEN GOOD CUSTOMER! But here is were I have a problem when I canceled I was told FOR THE FIRST TIME EVER!!!!!! That I would have to pay $17+bucks to sent back the receivers can't take them local they have to go to Texas and wanted me to take down the dish leaving hold were they drilled in my roof!!!!!!! If you cancel the people are not as helpful as when you sing up just google dish complaints and start reading THEY DO NOT SEEM TO CARE'!!!!!

I like nascar and thanks to the dispute between two money hungry giants we the little people get left out. The bottom line is millions today will not have programs thanks to you two.

I have been a Dish customer for 6 mos. and the 7th technician is coming to my house today for the same problem. The 4 channels Prime Time is supposed to record doesn't work properly. Sometimes one channel overrides the other 3 and sometimes the hopper indicates it is recording a show but when I go back to watch the show, it is a blank screen. I don't know if the machine is going to work properly from night to night. My wife and I have missed a lot of shows we thought were recorded on Prime Time. The Presidential debates were on all Prime Time channels but our Dish equipment kept showing a signal interruption on the TV screen and we were unable to watch the debate. I signed a 2 year agreement with Dish to receive TV programming that I am not getting. Dish has had numerous opportunities to fix the problem but the same problem still exists. I've gone thru 3 hoppers, 2 joeys and 2 satellite dishes and had all the wiring replaced in the house. I still can't watch TV. Dish refuses to accept the fact that they are not honoring their part of the contract and continues to send out technicians for the day to attempt to fix the problem. I've been told that if I don't honor my part of the contact with Dish that I will be penalized $17.50 per month for 18 remaining months. In a nutshell I can't watch TV while Dish sends out numerous technicians to work on an ongoing problem. Enough is enough! Do I need to spend money on a lawyer to void this one sided contract?

I have just switched to dvr HD since I bought new tv with hd but since I switch to hd dvr it's keep freezing up every half hours . I called & complain to dish quite few time & nothing has been done . Please show a solution . It's really frustrating when u r watching movie which is 3 hours & I have to keep resetting dvr . If this keeps this up I m thinking about switched my to Comcast soon .

I am unable to contact supervisors with complaint to local channel distribution. I should start off with this complaint by saying some profanity so I'll say X I X I X I get that out-of-the-way I live in Sweet home Oregon I receive my local channels through you from the city on the other side of the damn state I do not want Portland news I need to news from the city closest to me which is Eugene Oregon because of things like today they forecasting weather that comes out of Portland does not help me in anyway keeping my family safe from severe weather activity so I need the city is closest to be they can give me a correct forecast so I can be prepared to protect my family and my property which today was forecasted from Portland that it was going be scattered showers with a little wind well in fact for me it's a bear wind and heavy rain which I've already had some property damage I was not prepared for it was like I was able to cover.

But there's no reason I should go out in the rain to get my butt soaked to the bone to do it after the fact this is just one for instance we also have severe fire seasons here that we need to be up on date and information not I need you to change my local channels ASAP your customer service department is stuck with the program on their computer I'm not able to make an adjustment other than what some that is not in touch with people that live in that area they look at a map and say oh this looks okay will guess what but it's not okay somebody didn't do their homework or the right-hand wasn't talking to the left-hand what I work for corporate's people from generals in the army to state senators and congressmen and other people in between I found out back in the day they talk to each other definitely looking at your programming someone didn't I need you make this adjustment ASAP.

Overall as of today I would give you the lowest rating possible for able to assist somebody other than somebody stuck on a program card and a computer program that does not let you do any adjustments as very poor Barvac below poor. Thank you very much and from a first is very confused with the bet way you run your company Mr. retard officer Troy Wolff CO5