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Top Gameloft Complaints
Browse more than 39 reviews submitted so far
Have been playing Dragon mania legends for 2-3 weeks on kindle fire purchased a new kindle changed over to it. Now game will not open on either device. Have removed from device and cloud than reloaded game still will not open
Asphalt 8 Profile got corrupted during an update. Your customer service has been emailing back and forth for 1 1/2 Months. Lost all achievements along with $213.00. Still now today the game does not work. They continuously asking for the same screenshots over and over again. I must have over 40 Emails back and forth. I gave them everything . Then just start rite at the beginning. Who is going to pay me my money???????? There are tons of screenshots. That's all you would allow. Very Very UPSET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i saved my data in google play games and uninstalled it because of storage problem and after 1 week i reinstalled it when i opened it all my data is gone
I already did this, you asked me to confirm my complaint. Not retype it. Please email me a copy of what I sent you already.
My account was zeroed on march of empires due to not being able to log into the game and reset my shield. I couldnt contact gameloft through my the game after this occurred. So I know their servers were having problems. Hence I then had to reply to a very old email to them to contact them. I have built this account for 4 years and was in the top 10 players. Their error has lost me everything. And their response is- it isnt our fault and we wont help you , have a good DAY! I found this very offensive and disturbing that they will not help one of their longest loyal customers. Never the less the amount of money I have spent with them in my time playing, still means nothing to this company. All I wanted was reimbursing my losses which is nothing to them. But they refuse
recently you updated the game dungeon hunter 5 and its been so full of glitches and bugs since, it has made raiding strongholds almost impossible. there are several strongholds that have no box or chest at the end that I have to give up and lose even though I really won.with no end box to end the raids.this has upset me so much because these bugs are really bad.i am a v.i.p player wich means I pay money for gems etc......I am not going to pay anymore money into dungeon hunter 5 until gameloft fixes this and upodates dungeon hunter again or whatever fixes dungeon hunter 5 would be adequate.please fix it. thank you.
WHERE is GoT? My review is one half of one star.
I was 34 points away from level 25 and I spent the 29.99 to get the rest of the coins which gave me an additional 288. I went back to festival which I still had 18 hours left before it ended and festival was no longer available.
i need help deleting the gameloft live account for the id dysurf23
There is another player that has hacked my name and possibly my account my player name since I started in Angel of Death 11101 this player has done this before. I have screenshots to prove this...The other player was in the game at thee same time...once before Gameloft had to remove this person from my account
My Asphalt Airborne 8 game.it is banned for no reason ,well I think it is because I have a lot of money ,but I didn't hack ,I just received the money just like that ,and I didn't even hack it so now im banned for nothing
I have been playing asphalt 8. Since long time, but now I am banned for 14 days. I don't even know why. But I was surprised to see that when I got banned I found that my coin were approx. 89million. I don't know how but please let me play the game. you can reset the amount of coin on my account. But don't do this. Let me play.
My name is Devan Gonzalez, I have been banned from my account for no apparent reason. I have not done anything unlawful, used cheats, etc. So i would like to know why i was banned and would like to be unbanned, because i enjoy playing Blitz Brigade, it is really fun! But again please get back to me on my account situation as soon as possible. Thank you.
why cant you sync all devices together because i spent alot of money on my amazon account but i dont have amazon no more iwant that account on my windows 10. and there alot of angry players that want the same thing to different devices.
I have won a # 2-3 suppressor soldier in the VIP Event but never got them ! can you help me ?
I am trying to access a site from google, but the message in reply states I have no account. I have received a verification code, but google will not accept it & sends me back to the beginning each time. I AM GETTING ANGRY!
gwyneth O'Brien
Hello!
Dear sir/madam please can you check my game gangster neworleans not responding mNy time report but no solve this problum.
When i toch icon of game not opening
Please can you check for me if you dont mind i am waiting for your answer thanks best regard
I ordered the $1.99 package for 10 cash, $1 off, and was charged. However it's not showing up in Oregon Trail: Settler
Thank you.
You've made a purchase from Gameloft Inc on Google Play.
Order number: GPA.3313-0394-6675-87858
Order date: Oct 4, 2018 11:58:53 PM CDT
Item Price
Pouch of Cash (The Oregon Trail: Settler) $1.99
Tax: $0.00
Total: $1.99
Reward: $1 credit from Google Play if you buy the above item. -$1.00
Payment method:
Visa-4574 : $0.99
Questions? Visit Gameloft Inc.
Playing on a Toshiba laptop L755 computer, goes to sign in screen to start game, loads to about 64% then says "online server failure...What is up with this, have been playing for almost a year and now this continues to plague my ability to play. due to not being able to log in and update my shield and actually play have lost all sorts of resources and it has cost me Gold (about 50,000) to get back when I am able to actually play the game. Am about ready to give up on this game as a waste of time... Fix the dang thing or take your site down.. User name DiscipleJ realm 125 am at castle level 21 Knight level 47..email a x7102214oderlipey@Outlook.com
their servers keep failing to provide the game service as promised, they should confront a class action lawsuit, a company with gross profits of 274 million that cannot provide a reliable service and that charges for game items and then do not provide such services should be sued.
I have spent over $1K CAD dollars playing this game and now i have lost the account with all of my time and advancement within the game! Gone!! A complete waste of money? I linked it up so i could recover and that doesn't seem to help! I tried the recovery page and all i got there was, while trying to recover my account, was THAT ACCT IS ALREADY IN USE!!! WTF is that for a recovery page??? The game was glitchy as hell with several reboots every time playing. Chat would freeze up in two diff places. Items going away and coming back. Not able to purchase the packages that are always wiggling in the corner of the screen. Called customer service and was given not much help. How can you not check into users accts?? So i will never play anything gameloft again!! I will also spread the word to and on all social forums to warn people not to spend a dime on any of your games! This is absolutely ridiculous!! When you are accepting peoples money you need to ensure account recoverability! What a joke! Oh ya FUCK YOU ALL!
They have banned me for cheating but I didn’t cheat rather I did earn that money for playing for a long time and I bought vip with my own credit card I think u Guyana have made a mistake in banning my account
I am using iOS devices & playing Nova 3. I have a big problem my friends are using android devices.we want to play together on online server Or local wifi but whenever we want to connect each other. It shown us your friend is not currently in the game. Same message on my friends android device and IOS device. Kindly solve this issue thanks, I'm glad I found your website.
I bought asphalt car racing today for #100 and up till now I have receive any pin to unlock and play the game. This is not the type of service I'd expect from Gameloft.
The games company Gameloft said it enjoyed a Korean. I should start this game to try to start Asphalt 8. Did anyone try using the ID using illegal programs asphalt. Now is not a good use of hacked my account and I now suffer the same thing. I will be able'd like to contact the asphalt. I would appreciate it if you could solve this problem.
I'm submitting a complaint regarding my buddy account on gameloft game gods of Rome. He has been a loyal and paying customer and few weeks back he got banned for no justification and apparent reasons. He has posted in Facebook and submitted the concerns via gameloft customer care online support however till now there has been no response. Please, they will not look into this ticket no 12405241 urgently. What should we do?
For those individuals in European countries that have had difficulty dealing with refunds from Gameloft you are able to use the European e-Justice Portal to initiate a smalls claim against the company, regardless of the EU country you reside in. They are head quartered in France and their Corporate Address is: Gameloft, 14 rue Auber, 75009 Paris, France.
You can serve a small claims on their corporate head office. In addition, I would recommend emailing the Licensor for the characters and brands that they use and detailing the problems you have experienced - after all that is why you have purchased the games. For example, Hasbro Licensing can be contacted on: HasbroBrandPR@hasbro.com
Second time that Gameloft support has said I was logged in under 2 gmails. I just un-locked car mastery played game for a couple days and got screwed out of cars and money. Very disappointed with this game. Please resolve this problem. Second time is totally wrong and now they are saying I am banned? No Way.
My gameloft game was banned (asphalt 8 Airborn). Please find it and solve it sooner.
Gameloft banned me from Heroes of order and chaos without no evidence that my account had some suspicious activity going on. I have been banned without proof and other players are reporting similar problems online. Has anyone been able to successful submit an appeal and get your account restored to normal working order?
Gameloft does not fix bugs or deal with complaints, just fob off with the same old emails! Currently running ads every few minutes for papa johns, iTunes and paddy power that crash the game causing you to have to reboot. Really annoying and bad for advertisers who have paid money! Gameloft should fix total conquest please and solve ad problem.
On 1/30/15, Asphalt Airborne 8 sent me back to square one with only an upgraded dodge dart. After over a year of play 75 days of game time over 15 million credits, 116 cars with 108 pro'd out and the other 8 maxed and close to being pro'd. I also had 4 free double credit, 84 free nitro fill ups, 34 free double tanks and 1 free tune up. I had over 6000 stars and over 2400 mastery licenses . I have spent over 1000 dollars buying credits and tokens. Hoping Gameloft customer service dept. can put me back where I was.
The game Brother in arms 3 isn't compatible with my Qtab Q850. Please make it compatible and I will rate it five stars. As it stands now Gameloft gets a poor customer service rating from me.
I opened my Gameloft game and was shocked by seeing that my account has banned. Unbann my account soon, because I want to play the game once again. I think its my brother who tried the illegal operations in the game. Is there someone at the company who I can text to fix this complaint? Maybe the corporate offices.
Continuously getting the notification that I am banned from the game green farm 3 on Gameloft. I have been a loyal customer for many months now and always pay my bill. Called customer serviced this morning and no one answered, have been searching the internet ever since for contact info. None found!
World at Arms, it says it is ready for a version update, but it doesn't tell you where to go or how to get the update. You need to tell us how to get there. I have no idea how to do it because the company has no FAQ or customer support info listed online. How about an email address or phone number for complaints?
My account is banned but I don't know why it happens. Please they need to release my account as soon as possible, but no word from customer service yet. Called twice, no answer.
I have dragon mania legends, and its not letting me connect to the game. It loads up so I can collect my daily rewards and the wifi icon pops up kicking me out of the game. I haven't been able to use the game in 4 days.
I emailed them over a week ago now for help with an issue with the Dragon Mania Legends. The game was having a tournament of sorts, having to collect/do certains tasks to get tokens and then a prize. Well the tournament was not functioning properly I'm giving out the tokens. So I emailed them and explained that I have been performing a task for the entire length of time for the tournament and wasn't getting rewarded with the tokens. So basically it boils down the extremely poor customer service. How can they expect people to pay their hard earned money into a game with such bad customer service. On top of it they released another time sensitive EASTER challenge with unobtainable goals to get prizes. They just want us the spend mega amounts of money to complete the goals to get the prizes. So they have not only deplorable customer service, they are money hungry vultures they only care about the almighty dollar and not hoe their game is functioning.
I emailed them over a week ago now for help with an issue with the Dragon Mania Legends. The game was having a tournament of sorts, having to collect/do certains tasks to get tokens and then a prize. Well the tournament was not functioning properly I'm giving out the tokens. So I emailed them and explained that I have been performing a task for the entire length of time for the tournament and wasn't getting rewarded with the tokens. So basically it boils down the extremely poor customer service. How can they expect people to pay their hard earned money into a game with such bad customer service. On top of it they released another time sensitive EASTER challenge with unobtainable goals to get prizes. They just want us the spend mega amounts of money to complete the goals to get the prizes. So they have not only deplorable customer service, they are money hungry vultures they only care about the almighty dollar and not hoe their game is functioning.
Second time that Gameloft support has said I was logged in under 2 gmails. I just un-locked car mastery played game for a couple days and got screwed out of cars and money. Very disappointed with this game. Please resolve this problem. Second time is totally wrong and now they are saying I am banned? No Way.
Have been playing Dragon mania legends for 2-3 weeks on kindle fire purchased a new kindle changed over to it. Now game will not open on either device. Have removed from device and cloud than reloaded game still will not open
Asphalt 8 Profile got corrupted during an update. Your customer service has been emailing back and forth for 1 1/2 Months. Lost all achievements along with $213.00. Still now today the game does not work. They continuously asking for the same screenshots over and over again. I must have over 40 Emails back and forth. I gave them everything . Then just start rite at the beginning. Who is going to pay me my money???????? There are tons of screenshots. That's all you would allow. Very Very UPSET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i saved my data in google play games and uninstalled it because of storage problem and after 1 week i reinstalled it when i opened it all my data is gone
I already did this, you asked me to confirm my complaint. Not retype it. Please email me a copy of what I sent you already.
My account was zeroed on march of empires due to not being able to log into the game and reset my shield. I couldnt contact gameloft through my the game after this occurred. So I know their servers were having problems. Hence I then had to reply to a very old email to them to contact them. I have built this account for 4 years and was in the top 10 players. Their error has lost me everything. And their response is- it isnt our fault and we wont help you , have a good DAY! I found this very offensive and disturbing that they will not help one of their longest loyal customers. Never the less the amount of money I have spent with them in my time playing, still means nothing to this company. All I wanted was reimbursing my losses which is nothing to them. But they refuse
recently you updated the game dungeon hunter 5 and its been so full of glitches and bugs since, it has made raiding strongholds almost impossible. there are several strongholds that have no box or chest at the end that I have to give up and lose even though I really won.with no end box to end the raids.this has upset me so much because these bugs are really bad.i am a v.i.p player wich means I pay money for gems etc......I am not going to pay anymore money into dungeon hunter 5 until gameloft fixes this and upodates dungeon hunter again or whatever fixes dungeon hunter 5 would be adequate.please fix it. thank you.
WHERE is GoT? My review is one half of one star.
I was 34 points away from level 25 and I spent the 29.99 to get the rest of the coins which gave me an additional 288. I went back to festival which I still had 18 hours left before it ended and festival was no longer available.
i need help deleting the gameloft live account for the id dysurf23
There is another player that has hacked my name and possibly my account my player name since I started in Angel of Death 11101 this player has done this before. I have screenshots to prove this...The other player was in the game at thee same time...once before Gameloft had to remove this person from my account
My Asphalt Airborne 8 game.it is banned for no reason ,well I think it is because I have a lot of money ,but I didn't hack ,I just received the money just like that ,and I didn't even hack it so now im banned for nothing
I have been playing asphalt 8. Since long time, but now I am banned for 14 days. I don't even know why. But I was surprised to see that when I got banned I found that my coin were approx. 89million. I don't know how but please let me play the game. you can reset the amount of coin on my account. But don't do this. Let me play.
My name is Devan Gonzalez, I have been banned from my account for no apparent reason. I have not done anything unlawful, used cheats, etc. So i would like to know why i was banned and would like to be unbanned, because i enjoy playing Blitz Brigade, it is really fun! But again please get back to me on my account situation as soon as possible. Thank you.
why cant you sync all devices together because i spent alot of money on my amazon account but i dont have amazon no more iwant that account on my windows 10. and there alot of angry players that want the same thing to different devices.
I have won a # 2-3 suppressor soldier in the VIP Event but never got them ! can you help me ?
I am trying to access a site from google, but the message in reply states I have no account. I have received a verification code, but google will not accept it & sends me back to the beginning each time. I AM GETTING ANGRY!
gwyneth O'Brien
Hello!
Dear sir/madam please can you check my game gangster neworleans not responding mNy time report but no solve this problum.
When i toch icon of game not opening
Please can you check for me if you dont mind i am waiting for your answer thanks best regard
I ordered the $1.99 package for 10 cash, $1 off, and was charged. However it's not showing up in Oregon Trail: Settler
Thank you.
You've made a purchase from Gameloft Inc on Google Play.
Order number: GPA.3313-0394-6675-87858
Order date: Oct 4, 2018 11:58:53 PM CDT
Item Price
Pouch of Cash (The Oregon Trail: Settler) $1.99
Tax: $0.00
Total: $1.99
Reward: $1 credit from Google Play if you buy the above item. -$1.00
Payment method:
Visa-4574 : $0.99
Questions? Visit Gameloft Inc.
Playing on a Toshiba laptop L755 computer, goes to sign in screen to start game, loads to about 64% then says "online server failure...What is up with this, have been playing for almost a year and now this continues to plague my ability to play. due to not being able to log in and update my shield and actually play have lost all sorts of resources and it has cost me Gold (about 50,000) to get back when I am able to actually play the game. Am about ready to give up on this game as a waste of time... Fix the dang thing or take your site down.. User name DiscipleJ realm 125 am at castle level 21 Knight level 47..email a x7102214oderlipey@Outlook.com
their servers keep failing to provide the game service as promised, they should confront a class action lawsuit, a company with gross profits of 274 million that cannot provide a reliable service and that charges for game items and then do not provide such services should be sued.
I have spent over $1K CAD dollars playing this game and now i have lost the account with all of my time and advancement within the game! Gone!! A complete waste of money? I linked it up so i could recover and that doesn't seem to help! I tried the recovery page and all i got there was, while trying to recover my account, was THAT ACCT IS ALREADY IN USE!!! WTF is that for a recovery page??? The game was glitchy as hell with several reboots every time playing. Chat would freeze up in two diff places. Items going away and coming back. Not able to purchase the packages that are always wiggling in the corner of the screen. Called customer service and was given not much help. How can you not check into users accts?? So i will never play anything gameloft again!! I will also spread the word to and on all social forums to warn people not to spend a dime on any of your games! This is absolutely ridiculous!! When you are accepting peoples money you need to ensure account recoverability! What a joke! Oh ya FUCK YOU ALL!
They have banned me for cheating but I didn’t cheat rather I did earn that money for playing for a long time and I bought vip with my own credit card I think u Guyana have made a mistake in banning my account
I am using iOS devices & playing Nova 3. I have a big problem my friends are using android devices.we want to play together on online server Or local wifi but whenever we want to connect each other. It shown us your friend is not currently in the game. Same message on my friends android device and IOS device. Kindly solve this issue thanks, I'm glad I found your website.
I bought asphalt car racing today for #100 and up till now I have receive any pin to unlock and play the game. This is not the type of service I'd expect from Gameloft.
The games company Gameloft said it enjoyed a Korean. I should start this game to try to start Asphalt 8. Did anyone try using the ID using illegal programs asphalt. Now is not a good use of hacked my account and I now suffer the same thing. I will be able'd like to contact the asphalt. I would appreciate it if you could solve this problem.
I'm submitting a complaint regarding my buddy account on gameloft game gods of Rome. He has been a loyal and paying customer and few weeks back he got banned for no justification and apparent reasons. He has posted in Facebook and submitted the concerns via gameloft customer care online support however till now there has been no response. Please, they will not look into this ticket no 12405241 urgently. What should we do?
For those individuals in European countries that have had difficulty dealing with refunds from Gameloft you are able to use the European e-Justice Portal to initiate a smalls claim against the company, regardless of the EU country you reside in. They are head quartered in France and their Corporate Address is: Gameloft, 14 rue Auber, 75009 Paris, France.
You can serve a small claims on their corporate head office. In addition, I would recommend emailing the Licensor for the characters and brands that they use and detailing the problems you have experienced - after all that is why you have purchased the games. For example, Hasbro Licensing can be contacted on: HasbroBrandPR@hasbro.com
My gameloft game was banned (asphalt 8 Airborn). Please find it and solve it sooner.
Gameloft banned me from Heroes of order and chaos without no evidence that my account had some suspicious activity going on. I have been banned without proof and other players are reporting similar problems online. Has anyone been able to successful submit an appeal and get your account restored to normal working order?
Gameloft does not fix bugs or deal with complaints, just fob off with the same old emails! Currently running ads every few minutes for papa johns, iTunes and paddy power that crash the game causing you to have to reboot. Really annoying and bad for advertisers who have paid money! Gameloft should fix total conquest please and solve ad problem.
On 1/30/15, Asphalt Airborne 8 sent me back to square one with only an upgraded dodge dart. After over a year of play 75 days of game time over 15 million credits, 116 cars with 108 pro'd out and the other 8 maxed and close to being pro'd. I also had 4 free double credit, 84 free nitro fill ups, 34 free double tanks and 1 free tune up. I had over 6000 stars and over 2400 mastery licenses . I have spent over 1000 dollars buying credits and tokens. Hoping Gameloft customer service dept. can put me back where I was.
The game Brother in arms 3 isn't compatible with my Qtab Q850. Please make it compatible and I will rate it five stars. As it stands now Gameloft gets a poor customer service rating from me.
I opened my Gameloft game and was shocked by seeing that my account has banned. Unbann my account soon, because I want to play the game once again. I think its my brother who tried the illegal operations in the game. Is there someone at the company who I can text to fix this complaint? Maybe the corporate offices.
Continuously getting the notification that I am banned from the game green farm 3 on Gameloft. I have been a loyal customer for many months now and always pay my bill. Called customer serviced this morning and no one answered, have been searching the internet ever since for contact info. None found!
World at Arms, it says it is ready for a version update, but it doesn't tell you where to go or how to get the update. You need to tell us how to get there. I have no idea how to do it because the company has no FAQ or customer support info listed online. How about an email address or phone number for complaints?
I have dragon mania legends, and its not letting me connect to the game. It loads up so I can collect my daily rewards and the wifi icon pops up kicking me out of the game. I haven't been able to use the game in 4 days.
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