Contact Microsoft Xbox Corporate

My son plays the game fornite on Microsoft Xbox well he wanted to upgrade his game it cost 9.95 were the problem came in is that it saved my bank account information n allowed my 12 year old son to charge over 700$ in unauthorized purchases. Green dot bank my bank at the time helped me get 100$ of it bak but then 2 weeks later it happens again n 600 dollars later I found out. The bank or Xbox won’t do anything they keep saying it was me that did this no I did not. I work hard for my money i would nvr blow it on a game

I have not been able to contact a human person to solve the issue with logging in to my xbox account. I forgot the e-mail address I used when i set up the xbox. I reset the xbox to factory settings as it was constantly freezing and have not been able to log in again. I am able to verify other information on such as credit or debit cards used on the account as well as other information. This is the worst company i have ever had to deal with.

hello, we first bought an xbox one console last September. In November when the console was turned on there was audio but the screen would appear white with purple vertical lines. We would turn it off and same would happen- so we returned this to JBHIFI. As it was within 100 days of purchase, they just exchanged it on the spot. Then, 2 weeks ago our xbox one console was plugged into our projector in our theatre and there was a loud pop noise and then a burning smell. a red light appeared on the projector so we assumed the bulb blew so ordered a new bulb at a cost of $187. In order for my son to comtinue to use the xbox he moved the same console into the lounge and set it up there. A week later the tv stopped working and there is a white screen with purple vertical lines. It had no visual just audio. I unplugged all and set it up later hoping it could cool down but it wouldn't work. We brought the xbox back to JBHIFI and the manager was happy to do another exchange but I am cautious now being our 3rd console and the issue being already repeated 3 times that it will probably happen again. Also I am out of pocket $187 for the replacement bulb and potentially more money to repair the tv. the common denominator in the scenario is the console. it is not a coincidence. I called the support line on 25/2/19 and explained at length my issues but didn't get any help or sympathy at all so I am making an official complaint. I am a repeat customer but not a happy one. this is a safety issue with these consoles causing a surge to my appliances and I don't believe I should be out of pocket because of it. JBHIFI have returned both consoles to you so surely you will test them and see there is an issue. I am not comfortable that my house is safe with this console and as a resolution I want to be compensated with the $187 for the bulb and the tv repair cost.

i have complaint about my suspensions that I need to talk about my communication

I purchased a new xbox for my son and then signed up for the free month of xbox live, but was not on my son's xbox account. I asked to transfer to my son's account and was told nothing could be done even though no part of the free subscription was ever used. Something that costs the company hardly a thing and is used to help boost sales only to deny their customer use of the service is a horrible way to try to win over a first time customer.

I have been trying to get on to find out why my son's account was suspended and I hate Microsoft because I can't get my account' Microsoft is a piece of shit company. I'm thinking of going to a PS4. I don't think it's fair that someone can report you without you knowing and having a case review before they cut off you playing time. I absolutely hate them.

My 300+$ Xbox Console was banned via serial number. You know, granted had i actually violated their terms, or done something wrong i probably wouldn't be upset. But, I didn't. I rarely spoke to anyone, i played my games & minded my business and one day, boom, banned. Microsoft has no way to contact their enforcement team, which is who sends out the bans/suspensions, which means i won't ever know why it got banned, I never even received an email about it or any anything from Microsoft. All i do know, is I am not spending the money to get an entire new console to play the games & talked to a few people every now & then. This is ridiculous and I'd like a solution.

Did not know xbox left me live in June as my payment was not received. I had a new card but when i went to pay July's they took double payment which is wrong. On my account it says 5.99 not 11.98 ridiculous it is shame on you all and it was their fault.

The xbox games are terrible, keep going back to very beginning and having to starty over. Bring back the old Mahjong and Solitare. My other computer runs Ubuntu and the games are far superior.

Comcast X Box 1 is a Fraud. Since I got my my X BOx1 my TV shut off to reboot while I am watching TV. My Fax machine can not send multiple paper faxes. I was suppose to get $50 credit on my bill that didn't show up on my bill. Complete lies and Fraud. I will be looking into other services to replace Comcast soon.

Here is my complaint. I have been an Xbox user for many years now. I recently upgraded from the 360 to the Xbox One. I work a lot and some times go a month without playing so I buy my gold membership a month at a time. I recently bought a $15 Xbox card and added it to my Microsoft account thinking I could buy a month of gold membership and have $5 left to rent a movie. But when I went to pay for my gold it would not allow me to use my Microsoft account balance. I think this is absolutely ridiculous.

Why can't I pay for it with my Microsoft account balance? Money is money, and I'm about ready to take mine elsewhere. I have spent thousands of dollars on Xbox over the years and I have about had it with nonsense like this. I am seriously considering trading in for a Playstation 4. They don't make you pay to play multiplayer online. Good day to you.

I had purchased the XBOX ONE bundle from Microsoft online for my son for Christmas. Christmas morning came and he was so excited as it was his very first gaming system of his own and could not wait to set it up and play. I was so happy to see his reaction as he does not smile much or get excited about too many things. He removed it from the box and set it up. He then turned the system on only to receive an error message. His eyes started to tear up and I reassured him there must be something not hooked up properly and I would have it working in seconds. Well it turns out I did not know what I was talking about because he had set it up properly it just did not work. I felt sooo bad my heart broke as he slumped into his room. I immediately contacted customer support to see if there was a problem with the system.

After waiting for 30 minutes I finally talked to someone who had told me I had to buy a flash drive as I did not have one big enough to store files I needed to download to fix the problem. I then ran out on Christmas day to purchase the flash drive which cost me 15 dollars. Between cooking Christmas dinner and downloading files to try and fix the issue I was up until after midnight with no luck on getting it to work. My Son said to me Dad you should get paid for all the time you spent on the computer trying to fix this because it is brand new and should work. I told him yes but unfortunately that is not how it works. So the following day I was back at it again. Supper time came and it was still not working and my son says dad just return it he was so upset. By this time I was ready to return the system as I was frustrated and Pissed Off.

I kept at I and at 11:30 pm on the 26th of December I finally got it to work. However after fixing it the emotion was not there anymore because he was so upset at this point that he could not get that excited about his gift. I am so upset with this company as it ruined my sons Christmas day. I want to know how a corporation this huge can sell products that cost a fortune yet do not work when you receive them. I own a lot of electronics including a computer, tablets, cell phones and game systems. the only time we have had issues its been with the xbox systems.

My oldest son had gotten the xbox 360 for Christmas a few years ago and it lasted a month and had to be sent back for repairs. after getting it back it lasted 6 more months and went again. He was so mad he through it out. We own a Nintendo wii a playstation 3 and have had them for almost 4 years and not an issue with either of them. In conclusion I wanted you to be aware of the issues with your system and the displeasure of my 12 year old son.

I had placed a deposit on an Xbox Elite. When I went to the Best Buy store to pick it up I was told that they were sold out.. I feel that this is bad business. I had a deposit for them to hold one which they did not do. The Santa Rosa store is where this occurred.

I bought FIFA points 2,200 on 11/26/2015 and downloaded them to my account. My grandmother paid on her Mastercard. When she checked her official Xbox account it was charged twice $21.39. Only one download was done. On 11/27 I downloaded Need for Speed $4.80 also same card. We called and spoke to Xbox customer service with no help, told me to have her dispute with her bank after being on the computer chating for over 45 min. I feel you can tell it was only downloaded once and her credit card should be credited. What a horrible corporate policy to deal with.

My niece purchased an xBox in Dec. 2014 & has been having issues with it since. She has contacted your support dept. many many many times only to be given the run around, lied to & even have the call deliberately disconnected. Your so called support dept. wants her to pay $130.00 for repairs. She only works part time now & has a baby to support she doesn't have that kind of money. Now she's stuck with a product that doesn't work. What kind of corporation are you to selling defective products to consumers. We would like this issue resolved.

I purchased a xbox1 it was under warranty it was a bad xbox1 I called them they gave me options on getting another one the option I chose was the express delivery so they put a hold on my bank acct. for $400.00.I received the new xbox1 in a box with a return label so I took it out of the box put the bad one in the box put the label on the box sealed the box and returned it. according to fed x delivery date and my bank records they took the money out of my account after they received the old xbox1. I have called many times trying to fix this matter I was told by them twice that they didn't understand how this could happen because they said they both saw on separate occasions where they received the xbox1 that I sent back they both had a supervisor or someone approve it and said I would receive my refund now they are telling me to go thru legal help me understand. No help from the MSFT complaint line, horrible customer service.

I was stupid enough to charge my games for windows account with some money a few years ago. Since Microsoft closed this service, they just transferred the money as a balance to the microsoft or live or xbox account. I'm actually not sure about it. In some places I can see my balance and in others I can't. Last year I was informed about this transfer of the account balance and I have tried to use the money by buying something. Since I don't have any xbox, I wasn't really able to buy anything and I have informed the support in some forum. They said it's a new system and they can't do anything. Surely soon there would be more items to buy. They didn't have a solution for me.

Just recently I have received another e-mail that my money is about to become invalid and I have to use it. Here is was I tried. I've tried to buy accessory in the Microsoft Store. There I can't access my balance and they ask me for credit card or paypal information. I've tried to buy movies from the xbox video app, but since I currently live in China, I can't buy anything. The system asks me to change my region, which I'm allowed to do once in 3 months. And of course China hasn't got the video or music app support. So changing the region would be stupid. Not even using a VPN works. By the way, since I'm Swiss I'm only allowed to download those movies in German and French (if I were able to buy them that is ....) and I'm not able to see them in the original English language. WTF?

This is bad support, a bad system and in the end Microsoft steals my money by making it invalid and not giving me any working options to buy anything. Yes, I shouldn't have charged my windowslive account and yes I should have used up the money earlier, but seriously?... This is my money and they close services and don't even offer a refund and I'm not even able to buy the limited and overpriced items they offer?

Microsoft Xbox took a payment out of my bank account that has left me with £175 bank charges. I don't even own an Xbox, so my card has never been used for Xbox as I don't have an account with Xbox. There is no details of my bank on your system as I have phoned. The service was shocking, and they put the phone down on me on the second time I rang as he couldn't understand what I was telling him. I am very shocked that this happened and hope you can resolve this in some way as now I'm going to struggle to feed my 10 month old son due to this. I hope to here from you soon.

I bought a new xbox one and it worked for a while but then it wouldn't download any games and then after a while whenever I went to turn it on the symbol on the front of the xbox lit up but my controller wasn't connecting and on my tv it said no signal. I bought a new hdmi cable but that didn't help it out at all. I took it to where i bought it and when they plugged it in it worked fine for them but it started doing the same thing that it did before and I repeated the process and it worked till it updated and when it was taking forever I wondered if something was wrong because of the time it took so I was told to unplug it then plug it back in and I was told it would work but it just did the no signal thing again. But I had never unplugged it during an update before so the original cause of the problem is still unclear to me and nobody at Gamestop where I bought it knew what was wrong. So it is still doing it and saying no signal.

Bought my son a Xbox one for Christmas. A week ago it would not load his games. Took it back to the store and received a new one had to pay $50 for a new warranty. The new one he has had for less than a week, now the controller stopped working and some of the voice commands don’t work. This is a brand new system what the hell. The Xbox one doesn’t even compare to the 360. I can see why playstation is outsell the Xbox One.