Contact Hyundai Corporate

Poor services and even after mail you team does not revert

Around January this year i reported a hooter that was not working to Hyundai Wonderboom, my car was booked in and after some time i was told the hooter was replaced. I didnt test it right away, upon leaving the main entrance i tested the hooter, it was a low pitch hooter while my car was a high pitch hooter. I called one of their service consultant to report the low pitch. I was informed that, that is the hooter for my car. Mind you, my car is a 2016 Tucson.

Then i reported a volume knob that was not functioning, and it was fixed. The day i took my car to be fixed the knob, i also showed them the song selection knob o the steering wheel. Notes were taken by their service consultant who also inspected the car and told me they will give me feedback. Nothing happened, I called to check, the service consultant who checked my car told me that they deal with many clients, she doesnt even know who i am. She advised that i come again for inspection.

I took the car for inspection and the service consultant called some white guy to inspect my car who then "with a bad attitude and tone" told me that the warranty will not pay for that. i left.

Then some few days after, i called the parts department for a quote of a high pitch hooter that my car initially came with, i was told that there are no records on the system of my hooter being changed.

I then went to see the Manager, Derek and reported the matter. All that was reported before my car reached 120 000KM. He then booked in my car to be checked today, 17/07/2019. Later in the day i received a call to say, the knob for song selection and the hooter can be replaced through warranty only if i service for 120 000KM. I then told the manager and the service consultant that, those two things were reported before my car reached 120 000 and they have the records. The Manager, Derek banged the phone o my ears as we were on a heated argument about their bad service. he told me he is not responsible for the person who lied to me about the hooter and who inspected the knob for song selection.

I told him, even if my car is now on 122 000, its because am angry at their service and i want them to correct their wrong doing before i could service since am paying from my own pocket.

Dear Sir,

1. I Brig Rajeev Negi, a senior Indian Army Officer would like to apprise you of my ordeal of purchasing Hyundai CRETA 1.6 SX VTVT(P) (Star Dust colour) through Hans Hyundai, New Delhi.

Matter of concern

2. My experience with Hans Hyundai is a case study and requires thorough investigation. This will also reveal that Hyundai Complaint Cell deal with the complaints in an unprofessional manner.

Past Experience with Hyundai

3. I am a proud customer of Hyundai for past 19 years and still maintaining Santro-LE since Sep 2000. Satisfied with the product and services of Hyundai for past several years, I decided to purchase Hyundai product once again.

Present Experience with Hans Hyundai

4. I booked Hyundai CRETA 1.6 SX VTVT(P) (Star Dust colour) through Hans Hyundai, New Delhi vide their Receipt No. PR2019149706 dated 20 Mar 2019. I was told by Mr Mukesh Kumar of Hans Hyundai (Mob – 7011566374) that approximate time for delivery of the car would be 02 months and I should get the desired car by May 2019. Initially he told me that the Chesis No. of car would be provided by 15 May 2019 and later change it to 25 May 2019. However chasis no of the car was not provided. Suddenly on 04 Jun 2019 after lapse of 75 days Mr Mukesh made me speak to Mr Ankush (9582940185) of Hans Hyundai and I was told that the white colour car was available and if I want the desired (Star Dust) Colour, it would be provided by the end of Jun 2019.

5. When I submitted on line complaint, I received a call from Mr Saurav (8447735425) on 05 Jun 2019. Instead of addressing my grievances in a professional manner, he asked me to speak to Mr Ankush (9582940185) of Hans Hyundai who stated that due to non availability of stock in the plant, Hyundai has not been able to provide the demanded CRETA (Star Dust Colour) car booked on 20 Mar 2019.

6. Finally I was issued the ‘Availability Certificate’ by Hans Hyundai on 20 Jun 2019. I deposited the required amount into Canteen Stores Department on 21 Jul 2019. Subsequently the Purchase Order and other documents were sent to Mr Mukesh on 26 Jun 2019. However till date, the car has not been delivered to me.

Appeal

7. Please investigate the circumstance under which :-

(a) Mr Ankush (9582940185) of Hans Hyundai after 70 days of booking stated that the CRETA car of the desired (Star Dust) Colour cannot be provided due to non availability of stock.

(b) ‘Availability Certificate’ for booking of car CRETA on 20 Mar 2019 was provided after 03 month instead of 02 months.

(c) Delivery of car was not materialised after lapse of 100 days even on making the complete payment by the customer.

(d) Mr Saurav (8447735425) of Complaint Cell instead of handling the complaint contacted the undersigned customer on 05 Jun 2019 and advised to resolve the matter with Mr Ankush (9582940185) of Hans Hyundai.

8. An immediate action in this regard may kindly be taken and outcome communicated at the earliest failing which the matter would be taken up with the highest authorities of Hyundai Management.

Thanking you
Warm Regards
Brig Rajeev Negi
9871653789

my self vimal kumar sri ganganagar rajasthan my car no RJ-13-CC-0573 complane number 1-3186965080

sir please check it and answer me what is my mistake my contect no 9782605089

Advantage Hyundai rented me a car from Enterprise because they didn’t have a loaner car for me. The rental was from 1/30/19-2/6/18
This is My case # 15518542 for my 2015 Tucson.

Now I am getting bills from Enterprise for $351.69 for the rental.

Can you please help get this resolved.

Thank you,
Tami Hernandez
516-302-6642
Hernandeztami3@gmail.com

I picked up my new 2019 Kona yesterday.

Normally I have been very happy with Hyundai and Trevor you have been a very friendly person to deal with and for that I say Thank-you.

But this time around I have to say that I’m very disappointed with everything. From coming in last Wed to pick the car, and it was not in the system! Getting three free oil changes made up for my 1st Disappointment.

Yesterday when I came in, noticed additional $300 charge….my payment changed from $404 to $408.25…..Everyone was sorry, no one could explain how that happened! I know, you tried to charge me for cargo cover that comes with the car!!!
2nd Disappointment.

But the icing on the cake was when I drove the car home…..on the highway , I kept hearing a loud noise??? I opened the hood….only to see this white plastic tube sitting near the engine. Should these things not be checked before handing over the car, what if something happened while I was driving??? 3rd Disappointment

I would like an explanation and apology for leaving this in the car!!!

Took in my car for service at the Wesley Chapel, FL dealership. One reason was the letter I received to perform a software update on my 2015 Sonata. The second reason was to get the shark fin replaced that fell off while I was driving. The car was taken in on 4/23/19, I waited approximately an hour when I was told they were finished, only to be told when being walked out by "the service consultant" that they would have to order the "antenna Assy-combination that would take a few days. They were sorry, but I would have to bring the car back. (as if my time was of no importance). I was told by the service consultant I would be called and I left.
Today is May 1st and to date no phone call (also no call from the parts dept. that was ordering my touch-up paint)..
I then decided that I would call the service department and ask to talk to the service consultant that handled the situation when I first brought in the car. WELL, I was told he no longer worked there!!!!!! Interesting, since I did not know this and had I not called on my own when would I be made aware of his exit from the dealership??? Let alone be contacted that the part was in????
The operator told me she'd see if she could get someone to help me. Well....... she couldn't find anyone but took my name and number and told me that someone would be calling me back. It is now over 2 hours and other than getting a call from the service department of Chevrolet at Wesley Chapel (YEP) that hung up when I answered the phone, I have not received any communication back..
I did call the service dept. at Wesley Chapel Hyundai again, asked to speak to the service manager, but they could not locate him so I left my name and number once again.
I have bought 3 vehicles at this dealership and if I am ever considering a new car in the future, I assure you I would NEVER deal at this location again!!
Frustrated and aggravated customer,
Robin Cohen
PS This all began around 12:45 and it is now 2:30!!!!!!!!!!!!!!!!!!!!!!!!

I purchase a car at the end of February. so I am at the store and the remote to my car just fall off I didn't even know it till I got to the car I could not get in I had to have someone bring me the spare. so I went to dealership I got to buy another fob which is 258 plus I got to payn100 dollars to reprogram the keys I want to know why I have to pay for the fob and it just fall of key this is a lot of money. this is my second car from Hyundai I think this is outrageous. can I get help with this. I feel the keys should be under some type of warranty.

i bought a new sante fe in november, this is my 4th one since 1003 and i am totally pissed with the dealer who refused to give me the car i wanted and gave me the one i didn't want because of the way it sounded and handled. they came into my house and stole the information along with a form to complete on dealer performance so i can not get any satisfaction. they refused to give me the one i want and the young punk jerk salesman told me bluntly when i returned and complained about it not being the car i wanted, he said to me ":you can't have that car". i am the customer, they cashed my 29,oo0 check before they delivered for my consideration and they pulled other crap. i have never been treated so rotten as this crooked dealer, that over charged, did not appy things properly gave me less trade in when we discussed my wanting a new car which i realy didn't. i absolutely loved my 1909 and only had 37,220 miles on it. they wanted it bad because people are looking more at good use do to the prices of totally new cars. i want satisfaction and they didn't even give me the full 2,000 rebate which is an industry standard and is known to not be needed by the manuf, it's done to make us feel like we are saving but we know the truth. The car was listed at 29 and that's what they made me pay without letting me see all the figures. i have been able to trust Hyundai dealers before but not now. Getto should lose their right to mishandle your product.

I am writing to complain about the poor ethics and professionalism the Hyundai out in Ontario has. I purchased a used vehicle for the first time at this dealership. A 2017 Mazda CX9. I changed my mind on the paint guard I purchased and notified immediately several employees by email. It took the Sales manager a while to get with me but he eventually did. No one else did. He advised that accessories were not refundable and my response was great, Mine is not an Accessory. I never heard back. I phoned, and spoke to someone in Finance and never did he state that I COULD not cancel the Paint Guard. I heard from the sales Rep who helped with the sale and she did not state that I could not cancel either. Alfonso was aware that I was driving over as I sent him an email the night before. I advised that I would be driving out today on 4/24/19 in order to get everything out of the way. They still have the chip from the navigation and my left door has damage on Both pillars. This was never brought to my attention but I noticed it before signing the contract. I was told that the damage would be added on the notes? and that the chip had to be looked for? I arrived only to be disrespected of my time! I spent 2 hours on several highways, paid the toll, spent monies on gas, wear and tear on my car and time off from work. I was told that they would not make the changes without any care nor apology. Worse experience with customer service. Everyone who wanted my business all of a sudden acted as though they were invisible!

My complaint is against Carlsbad Hyundai, I looked at a genesis a week ago, liked it, but live out of the area, also the CEO is buying for me. Salesmen was poor on communication . We filled out via email credit app on Tuesday, & arranged to return Friday in heavy traffic(3 hours) only to be told there was a glitch in credit( he just bought $60 Jeep no problem) mgr/salesman are cons

I relocated to Arizona 10/20/2018, I'm now leasing a vehicle from Hyundai have been trying to get the documents needed from Hyundai so that I can get plates for my car. Hyundai has yet to response to my request several I have sent faxes and calls, on one instance the agent hung up on me. now I will reporting my complete to the better business B.
betty Taylor
account 1813962087

My sonata is one of the recall vehicles. The engine shut down had to be towed. Roadside service came and brought it to Inver Grove Hyundia. It has been a week and a day and they have not even looked at it. Costing me 1000 in rental cars that Hyundai will have to pay.
By the time they fix it it will cost Hyundai 3 times what it would have cost if Jim in service was not so lazy. He told me to be there Tues. That s when he informed me they had not looked at the car and he could not give me a rental until Hyundai o.k d it and Hyundai won t ok it until they look at it.
Ether way the repair will cost Hyundai 3 times as much because Jim is lazy.

This has not yet elevated to the level of complaint, just a possible warranty issue...

Recently, we've been experiencing an issue involving the rear door locking system on our daughter's 2016 Tucson. The doors can't be opened, despite the child locks being disabled, the auto and manual locks being unlocked, or the manual handles being used from inside or out. The is a most UNSAFE situation, especially in the event of an emergency. We have scheduled a maintenance appointment with our local dealer (Tameron Hyundai, Hoover) at our expense.

We don't know if this is an issue on your "radar", but we've viewed consumer blogs regarding similar experiences. As we see this as a software/mechanical flaw, it would certainly be appreciated if we might have this diagnostic done at Hyundai's expense.

I bought a 2017 Elantra Limited in July 2017. Even though it was listed as being 6 months old, it was "used" which was fine by me, as I really loved these cars and it had low mileage. The CarFax checked out that there had been nothing wrong with it - no accidents, no issues.

As an aside to my main issue, I have to echo with some others who posted here that the dealer or the deal was a harassing, tedious, ridiculous event. My credit score is in the 800s and I owed NO money to anyone. I almost couldn't get a loan even with $7,000 down because "I didn't owe money and couldn't prove I had a history" Literally as I was walking out the door, they magically came up with loan. My credit score took a hammering due to so many places doing credit checks on me. Weeks later I was still receiving mail in the regular mail from all the main player companies who do car loans and they said the reason I had been turned down was I didn't have any Credit history. On looking at these mails I saw that the dealer had been misspelling my name on all credit requests. So yeah - I don't even exist, do I?

Anyway. Soon after buying the car, I returned it to the dealer and told them I was having a heck of a time keeping it on the road. It pulled all over and drifted. It was exhausting. I know if the alignment is off, if you let go of the steering wheel the car will drift off to the side. It did this, but it would also do it as I was driving, sometimes pretty severely. The mechanic said they could see nothing wrong and suggested to me I just didn't know the roads, wasn't used to the car yet or cars just do that. Not only was this condescending but I've been driving the same roads since I was 16 and am now in my 40s - I really do get how cars drive on the roads here.

Others have posted there has been a loud "Clunk" of a metal-like sound when putting the car in drive and I have that, too. It seems to be coming from the back tire area. I took it back in and asked if maybe the brake was sticking or something. It didn't happen all the time, but when it did it was like I had to wait for this loud, shattering THUMP! before the car would move its first inches when put in park. I was told there was nothing wrong by the dealer.

So, last winter we didn't get much snow, so I didn't have any idea how the car ran. This year we have been hammered a few times the last few weeks. This car is ALL over the road. The steering issue (that I'm imagining) is still there but even with a slight amount of ice or snow, this car fishtails, slides all over, skids. It's only because I drive a lot for my job that I avoided several accidents that would have been due to the car just being all over the place. I took it in last week to have the tires looked at because there was no way I can drive this car even in very cold temps if the rain is getting slick.

I was told, by the dealer, that it's "just a light car" and put some weight in the trunk. I pointed out that my mileage is WAY under what I was promised and what the car advertises as it is, and always has been. I don't need 50-100 pounds of kitty litter in my trunk so I don't kill someone.

I took the car to a noted tire shop a few miles from me to have them look. Our family has been taking cars here for 40 years.

They showed me that all 4 tires were dry rotted AND in looking up the serial numbers of the tires find they were made in 2014. All I can say is the tires were cracked and I know what dry rot looks like. This car has been in a garage since I bought it and I've put - in a year and a half - 9,000 miles on it. The car has 21,000 miles on it total.

I had to buy 4 new tires. I called my dealership 3 times and got transferred to 3 people, the last one the sales manager who wasnt in and hasn't returned my call. The other people I talked to hemmed and hawed and told me all manner of BS excuses as to why it's not them, it's me.

The head mechanic suggested to me that the tire company lied to me and "just wanted to sell you tires" another person I was transferred to told me that it's Hyundai's fault - that they can make tires in 2014 and so what? They could have sat in a warehouse for a year, then the 2017 models are really out for sale in 2016, so the tires would have only been 2 years old at the time . I was also told if "you don't take care of" the car or tires, they dry rot. I replied that the car has been in a garage, and I barely drive it. I was then told if you get your car cleaned at a car wash they put stuff on the tires that dries out the rubber. i told them I've never brought the car to a car wash. I was asked if I could get pictures of the tires and I said I had asked but the people who pick up old tires had picked up my old tires that morning, at the tire store. I asked. The mechanics said not to even bother as Hyundai won't do a thing. They said they've seen it before - cars are even shipped with old tires. One mechanic said his mother had the same thing happen but eventually Hyundai bought her 4 new tires.

I couldn't win. So I spent over 800$ for 4 nice (not THE cheapest but the next one up) tires, and an alignment. I've had the car 1.5 years. As I said earlier, the gallons per mile # is WAY off (I'm told by my dashboard Thing I'm getting around 16 MPG. I don't hot rod, I don't speed, I don't abuse the car. It's never changed, ever, from this number no matter what I do or if I have the AC on full blast or the heat.

It's bad enough that I read this isn't a rare problem but when the dealerships won't back up their product and have knee-jerk excuses as to why it's you, not them, then I suspect they know it's a problem. I'm not a liar, and neither is the tire place (can I say it's Firestone? They're incredible and not rip off artists)

I'm sorry I bought this car but I researched it, researched a lot of cars period, I thought I was getting a good product but buying something also means the follow up and service is great, too.

hi
I send my H100 for service and my driver was send back because he was late and was advised to rebook by so doing we surpassed the 30km tolerance kilometres which they're charging on me as penalty. I find it absurd. the way we have been served with Hondekkers Hundayi dealership.

kind regards
Harold
0832581693

I had purchased a car model no. XCENT VTVT S BS-IV(RHM) from M/s. MALWA AUTO SALES PVT. LTD. KUNDLI Vide invoice no. MASPL/1304/16-17 dated 29-JULY-2016.

I feel pain to inform you that even my regular complaints duly attended by your authorized service centers, the basic problems being faced by me from the very beginning of purchasing the new car have not been settled.

It has been noticed from the very first day that the engine of the car stopped suddenly during running on the road. Although this problem was attended by your authorized service center M/s Himgiri Hyuandai, A-9/1, Jhilmil industrial Area, Jhilmil, New Delhi, 110095 / M/s Capital Hyuandai Capital Automotive Pvt. Ltd. H - 5, Sector - 63, Noida (U.P) a number of times but the problem still persist.

I afraid that sometimes someone may get hurt at the time of driving the car on the main road.

Recently on 21.11.2018, while driving the car on the highway, the engine of the car stopped suddenly and I along with my family escaped marginally from fatal accident. This was reported to your authorized service center M/s Capital Hyuandai Capital Automotive Pvt. Ltd. H - 5, Sector - 63, Noida (U.P) on same day.

I am sorry to inform you that my experience on purchasing the Hyundai car manufactured by a very prestigious company, is not good and i really fed up by using this car whose engine stopped suddenly during driving on the road .

Please look into the matter & get my car replaced to avoid the problems being faced by me from the very first day of purchasing the new car.

We bought a new Kona on 12-11-2018 from Centereach Hundai in NY. We had wanted to pay cash for the car but they said we had to set up a loan program with a bank. The retail installment contract had no mention of where a payment should be paid. On January 11 th we got a payment slip from Bank of America in Florida due by January 25. I called the bank the same day to pay off the entire amount and the total was $112.57 more than our total on the contract. They charged us about $3.00 a day interest even though we had no idea where to pay for the car. This is rediculous, we were paying interest on a loan before we had any information on where, what bank or when. The bank blamed the dealership for not giving us the information and the dealership never called me back after they were going to check the matter out. I feel that we should be refunded the $112.57 because they never told us where to pay it off. If I don't hear from anyone I'm going to file a report with the Board of Consumer Affairs. That's $112.57 for nothing. Diane Record 631-584-7142.

My experience at Superior Hyundai in San Antonio was very poor during my visit on Dec 27. I came in that morning to meet Hector (who had been texting me to come in) and picked out a car that we wanted to buy. He had to constantly deal with a manager, Rene, for every question and I never got to meet the manager since he would not come out to visit at all during the discussions. The manager made a ridiculous offer of $3,500 for my 2011 Chrysler 200 convertible, that was in great shape. I argued against this offer, way below Blue Book, but Rene would not budge. I took the car to Car Max and they paid the correct amount, $5,500. I came back to the Superior Hyundai dealership still prepared to buy the new 2018 Hyundai Elantra. We were $400 apart on the price and thought we could make that up with the fact that my daughter had just graduated from college 2 weeks ago and Hyundai offered a special deal for that. We were then told that this would likely not work due to her monthly income (since this offer requires using Hyundai financing), so we stayed at the same price. I suggested that we just split the difference on the $400 and buy the car then. Rene then told Hector, no deal on the $200 offer. After trying to screw me out of $2,000 on the trade in (which was clearly done just to enhance profits), they would not budge on a proposed reduction of $200. I said if this was not done, I would simply go and buy my car elsewhere. Rene said that no reduction would be made. I left and drove straight to the Hyundai dealership in Kyle, TX and restarted the process. After more hours spent, I drove away with a 2018 Hyundai at the same price, but purchased a SEL from them instead of the SE, with a convenience package that Superior was attempting to sell to me. Due to this obvious greed and willingness for a client to walk away for $200, I did not buy my car at this dealership. I am thus very disappointed in the professionalism of the Red McCombs Superior Hyundai staff and will be sure to tell that to anyone who asks me. I would like to thank Superior, though, for driving me away so that I eventually purchased a higher end model at another dealership for the same price.

Marty Bartlett
President & CEO
Pivotal Funding Group

Tysinger Hyundai 12/1/2018
Hampton Va.

I made a deal with Tysinger Hyundai last week to buy 4 tires. They had a sale, buy 3 tires, fourth one free. I was going to have them installed on November 24th 2018. They did not have all tires on hand so we decided to have them installed Saturday December 1st. This was all conformed over the phone a week ago. This morning I was told they could not honor the sale due to the sale ended yesterday. So even though I was in their computer for this transaction, they refused to honor the sale. I left the dealership feeling very disappointed in this dealership. This sounds like a classic “bait and switch”. I absolutely love Hyundais. I have two and not far from upgrading. It sure will not be at Tysinger. Hall Hyundai in Newport News would have never treated me this way. As for tires, guess I will go to Sam’s club.

Thank Your for your time:

Larry Harty
804 Chisom Circle
Newport News, VA 23608
(757) 503-1388

I called to order a car starter for my 2007 Accent and went to get it installed. When I went to pick the car up they had installed only car door openers. I told them this is not correct that I ordered a car starter. They told me that this is what I specially ordered and they can not anything about it and I can not get any money returned. They had made $479. They made the mistake and they would not fix their mistake. They told me after the fact that the 2007 car starters are obsolete. I told them I want to return the car door openers back. They told me no way. The package of car openers have been open and can not be returned and to live with what they gave me. I needed a car starter because of my disability. They said if I needed a car starter to go to Visions to get it done. This will cost me another $400 to have it installed.
They would not even give me a partial refund.
Thank you for your poor customer service.

the repairs on my car by Downey hyundia they continue to charge me for services that I thought they had already done.

When I received my oil change they tightened the bolt so hard. After the dealership went under, my husband tried getting the bolt off - and ended up stripping the bolt. He then also had to remove the skid cover to access the area easier.

This is ridiculous, because the shop tightened this bolt so hard, that it became stripped and I had to purchase a new one.

Concerns Jenkins of Ocala. During test drive I had to keep asking when to turn as person was on their cell phone.Kept us waiting unnessarly during the negotiating process. Had questions concerning maintainance plan - called service department three times with no answer-talked to salesperson who said she would have them call me-no call - sales person did give some info so I gave up. Unfortunately I bought a car there and regretted it ever since. Should have bought it at Jenkins of Leesburg who have always treated me like a valued customer, not at Ocala. When we picked up the car it didn’t have all the protective plastic removed - still some inside that wasn’removed. They put the wrong license plate on our new car - luckily we noticed it when coming out of a restraurant before going home(45 minutes). We were invited to a new owner supper but when we got there management failed to tell our salesperson it had been cancelled - were told we would get a gift - no card after almost 4 weeks. Sales manager told me he would give me a perk if I came in to talk to them. After buying the car he said he didn’t remember telling me that. Our salesperson said she would get me a gift card to account fo the promised perk - called 2 or 3 times but she said she had to talk to the customer relations manager and let me know what she said - never heard back. Finally she told me that I wasn’t getting a gift card because gave them a bad survey-SUPRISE!!! I told her I was going to complain to Hyundai and Jenkins-she called and said she would talk to the General Manager and get back to me - that was Monday morning and no answer. Please have someone call me at 330-322-9264. Thanks

Ever since we bought the car the battery goes dead. I am sick of this. It is a brand new car. 2017 Hyundai Elantra. I am very upset with this problem. I had in the dealership for three weeks . They thought they found the problem,but they didn't. The battery is still going dead. I am fed up with this car. I want something done. You pay good money for them and you sell us a lemon?????
Regina Cherkowski. Will not recommend this car to anyone.

I MR.DILIPBHAI JERAMBHAI DHODI PURCHASED AN HYUNDAI VEHICLE CRETA SX + AT CRDI COLOR WHITE BEARING CHASSIS NO: MALC381MHM239164C & ENGINE NO:D4FBHM311394 ON APRIL 2017, MY VEHICLE REGISTRATION NUMBER IS DD/03/AJ/0023 .
MY COMPLAINT IS ITS JUST AN 16 MONTS ALMOST NOW MY VEHICLE STARTED TO RUST ON SEVERAL PARTS
I WANTED YOU TO TAKE IMMEDIATE ACTION AGAINST IT
MY NEAREST DEALER IS DIVINE HUYNDAI ,VAPI-396191
MY CONTACT NO : 9714099200/9825365067
EMAIL ID : dilijp5050@gmail.com
dilij5050@gmail.com

To Whom it may concern;
My name is Dara Hanna, account number 1513200317. I am a co-signer to the Hyundai Elantra 2016. My brother Daniel Hanna is the main signee of the car. I am writing in great distress. On Tuesday July 31, 2018 around 8pm, my brother and I went into South Shore Hyundai dealership on Sunrise Highway in Valley Stream, NY to lease a new car. My Hyundai Elantra lease was up and my last payment is due August 7, 2018. We walked in hoping that Hyundai dealership woud show us respect and apprecation for my brother's loyalty and longevity to Hyundai. He has in the past broght two cars and leased four from Hyundai. That is exactly why we we shocked, insulted, and disrespected by the offer we were given. The salesperson we had was very helpful. I believe his name was Charles, he was a tall African-American man. However, when he talked to his lease manager, he came back to us with an outrageous number for a basic grey 2018 Hyundai Elantra with no frills. The offer was $8500.00 down and $209.00 per month for 36 months. Just a week and half before this, we came into the same Hyundai dealership. They offered us a 2018 Tucson $4700.00 down and $149.00 per month. So as you can see we were shocked and insulted with the second offer. We couldn't understand why the price would go up for a cheaper, no frills car. Unless maybe to sabotage the very nice sales man, who looked to be a new salesperson. When my brother who is 15 year veteran of the New York City Fire Department protested and threatened to tell all his fellow firefighters of the tremendous lack of regard and respect Hyundai dealerships gives. The lease manager whose name I did get, came back with another pathetic quote. After that my brother and I began to walk out. As we were walking out I could see and hear the lease manager wave his hand and mockingly say "Go". As if to say he didn't care for our business, nor the business of NYC FIRE DEPARTMENT. What I think the lease manager was lacking in judgement of the long run. He regarded a couple of thousand of dollars in deduction to very good and loyal customer more that possible several hundred thousands of dollars in revenue sales from of word of mouth.
If you review my brothers record of payment and mine, you will see what a good customers Hyundai has just lost. In fact while leasing the Hyundai I would often make payments a month head. I did this several times in the time of my 36 month lease agreement.

On August 2, 2018 my brother called the same dealership to turn in our leased car. He was told they would not take it. When my brother asked the representative on the phone for the name of the manager of the dealership and if he could speak to him. She said the manager's name was LuLu and said the manager would call him back.The manager never called back. He had to turn the car in to another dealership.

I have never experienced such outrageous and shocking treatment of trying to buy and turn over the lease to any other dealership. I truly believe the lease manager should be looked into for his disrespectful treatment of customers. All because of this horrific experience my brother promised to inform all his fellow NYC Firefighters of Hyundai's treatment of its customers, LOYAL CUSTOMERS.
Finally, my final payment is due August 7, 2018 and I truly feel in the spirit of good faith, because of this HORRIFIC experience. Hyundai should compensate us by omiting our final payment.

Sincerely,
Dara Hanna
Account #1513200317

This has been on my mind for a past few months. I was looking for a new Kona and went to glassman Hyundai in Michigan to negotiate a deal and everything was set for pickup very good experience. I decided to look one more place Suburban Hyundai in troy motor mall troy mi. I had purchased 2 cars from them prveviously. I was confronted by a young salesperson and was treated like a bum. I asked for a quote on a new kona and the salesman was disinterested and only said as he took out his cellphone and said about 400+ a nd never asked the model or offered to sit down and research the prices. He just walked away like I was nothing and I just stood there dumbfounded and was really humiliated I never experienced treatment from a dealership like that especially to a former customer.I don't feel I deserved that and it has been really on my mind.I immediately went back to glassman Hyundai and completed the deal. Very disappointed in Hyundai and probably will not deal with Hyundai again nor recommend your product.I felt very humiliated and snubed. George Drukas 248 8799383 g.drukas@hotmail.com 6819vernmoor troy mi 48098

I have a 2009 Santa Fe and it has turned off while driving 5 times, today was the worst I was driving on a highway with my daughter when the car turned off. When it first happened I took the car to the dealership they had it for 2 days and they said they didn’t find anything. This is a mager issue and I have seen many complains about the same thing on line and Hyundai doesn’t want to do anything about it, are they really waiting for something tragic to happen to take action about this issue.

I have purchased 8 Hyundais in the past 8 years, in 2017 I purchased a 2016 Tuscon with a Dual Clutch transmission, which is the worst transmission Hyundai ever put in any vehicle.
This vehicle is dangerous. It lunges, it stalls, it bucks, it does not shift right, I almost had 3 accidents from it lunging from a dead stop to letting my foot off the brake it lunged and almost hit the car in front of me.
I am really shocked Hyundai has no cure for this problem and refuses to do something about it.
This will be the last Hyundai I will ever buy, if Hyundai has no regard for there customers safety, then I cannot purchase another Hyundai nor will I ever recommend.

On 10 October 2017 I received a letter in the mail from Hyundai Motor Finance regarding unpaid tolls from March 2017 through September 2017. After reviewing the letter and the documents attached—Pay-By-Plate MA Invoice—I noticed that I was being charged late fees ($27.80) because the bill hadn’t been paid on time. This was slightly confusing so I called the customer service department (10/11/07) to inquire. I was told by 2 of your representatives—yes, I called twice—that when a vehicle is leased, toll bills are sent to Hyundai Lease Titling Trust because the vehicle is registered to Hyundai and not the customer. Further, both reps confirmed that Hyundai Finance pays the bill then mails an invoice to the customer. When I explained that Hyundai Finance never paid the bill and therefore was charged late fees, which I was also being charged for, both reps said I must dispute this with Hyundai Motor Finance—completely unacceptable. I found this hard to believe considering the late charges where not of my doing so I sought clarification to ensure I was understanding them correctly; I was. The reps confirmed the following:
1) Hyundai Motor Finance did not pay the bill on time.
2) It’s my responsibility to prove Hyundai didn’t pay a bill that was directly addressed and mailed to Hyundai.
3) I have to prove numerous bills were sent to Hyundai—one rep said stated the most recent bill was the first and only one Hyundai Motor Finance received so it’s not ‘our’ fault.
NOTE: Given I have some sort of intelligence I went onto the Pay-By-Plate MA website and was able to see all the bills that were mailed to Hyundai Lease Titling Trust; there were 5.
Finally, I asked if I could speak to a manger or someone who worked above the rep and she said there was no one, which the dealership told me is untrue.

My problem is your reps did nothing to validate my frustrations and actually said, well it's not our fault. I also didn't appreciate their lack off willingness to be helpful or the their tone. It was very obvious from their responses they would rather push the customer off into someone else lane rather than actually provide customer service. I ended up calling the Finance Department directly (10/13/17) and spoke to a wonderful man named Ed, who was more than happy to assist me. He went to his supervisor who instructed him to have this issue reviewed by another department within Hyundai. Further, he assured me that Hyundai would not charge me late fees for something I had no control over. He never made me feel like I was bothering him or that it was my fault or told me I would have to prove Hyundai didn't pay bills that were sent directly to Hyundai. Instead, he took the responsibility off me and placed it where it should be. Thanks Ed!

I bought a new Genesis on Monday (9-4-2017) afternoon, I drove it home. The next day (Tuesday 9-5-2017) the engine light can on and the car locked in park, I called the dealer (SPRADLEY of PUEBLO, Colorado) I was told by service manager, Andie, to call road side assistance. So, I called about two hours latter a truck came picked up the car. I was not even offered a loaner or another vehicle to drive while my car was being worked on by the dealership, especially since I just bought it. The next day (Wednesday 9-6-2017) about 11 A.M. I called the dealer left a message, about 1 P.M. the service manager called me and stated they have not had time to look at my car, that he was working on a motor and a starter on some other car, and then stated he MIGHT get to my car this afternoon. At about 5:15 I called back to see what was going on, I was told he has not had a chance to get to my car, as he was concerned about the motor and the starter job. Hopefully he MIGHT get time to look at my car tomorrow (Thursday 9-7-2017). No one has asked if I needed anything, as of yet, then I called the sales person Bret, (THE OWNERS SON), he called his mother (the owner Ms. SPRADLEY), she called me at about 5:45 P.M. stated she would get someone on it in the morning, and she also told me that this person, Andie, that I had been speaking with was not the service manager. Not only does no one care, but they have miss represented their job title. This car only has 183 miles on it. I don't feel that this dealership has their customers in mind that all they care about is selling their cars and they don't care after it is sold. At this point, I feel that the dealer or Hyundai should buy the car back. I'm defiantly not happy, I'd like some one from the complaint office to call me, my number is 719-252-9933.
Sincerely,
Robert J. Reynolds

We brought a Hyundai Azera to the Smyrna Beach location on 2375 State Road 44 while on vacation for service diagnostics of a rubber burning smell, battery light illumination, and intermittent brake noise on 11/29/2016. We were notified of estimated repair costs and 100,000 mile maintenance service of $2500. This spring 100,000 mile maintenance service had been provided plus additional expenses with a Hyundai dealership in Massachusetts.

Hyundai in Raynham, MA was contacted with service needs and suggested towing the vehicle to a Hyundai dealership in Daytona Beach because the alternator and hind brake service were still under warranty. When discussing this suggestion to Peter Engasser, we were informed that 100,000 mile maintenance, which had not been authorized had been completed. We were billed 482.08. We were informed during a heated conversation that all maintenance work is preformed before servicing.

The customer service experience was very poor. Miscommunication contributed to the experience but we, the customers should not be held accountable. On consideration of expense and age of this vehicle, my husband and I have decided to donate the vehicle. I am requesting reimbursement of all charges.

I am the proud owner of a Hyundai IX35, VIN #TMAJU81VLDJ25488. I am now at a point that my pride and my faith in your product gets questioned based on the service I am currently enjoying from your Milnerton dealership. My car went in for a noise on the gearbox sometime in May/ June 2016. I have been told on numerous occasions that there is nothing wrong with my car. I was asked to record the noise and then bring it back afterwards. I then noticed that the noise became more and more obvious. On starting my car one morning I noticed the noise was back and decided to drive it straight to the workshop where the manager and a technician heard the noise.

The car was given back to me and then booked for the following week. I was then told that this part " Dual mass Flywheel" must come from Korea. Upon enquiring as I did not receive regular updates regarding my car , I was told that this part now will come from Gauteng and that I am likely to get my car by Wednesday this week. Now I was contacted by a Chad that this part is not here as yet and it is coming from Korea. I shared my disappointment and asked for a courtesy vehicle. I am still awaiting a call from them. I am extremely inconvenienced by your service and your inability to resolve this issue.

Can somebody please get back to me as I am very reliant on my car and need to be able to plan my life without a car.

I purchased a used vehicle three weeks ago from Hyundai and it has been the worse buying experience I have ever had in twenty five years of purchasing a vehicle from a certified dealer. The salesman was horrible, the service department with Doug Mricszka was terrible and the general manager of the used cars is a liar. I would not recommend buying a piece of gum from this place. My vehicle still has issues and I have received no help from anyone at Hyundai.

I have been driving Verna Fluidic 1.6 SX vide Registration number PB 13 AF 6003 since 27 Nov13. The delivery of said vehicle was taken from Hyundai, Jaipur. It is intimated that post delivery of the vehicle till date the upkeep and maintenance of the vehicle in terms of service have been followed as per the laid down parameters and at proper time intervals as guided. But to my utter dismay the parts of the vehicles has started deteriorating in just over 2 years. It is never expected from a vehicle of worth, which is claimed to be of such high quality and from a reputed brand Hyundai to demand for replacement of parts at such an early stage.

Apart from this I got the Teflon coating done on my vehicle during first service at Service Centre, and it was supposed to be done 2 more times, one each on my next 2 services as per process. My next service was done at the Service Station, 22 Godown, Jaipur but they didn’t do the second coating stating that it is to be done at the centre where the first coating is done and the same was never disclosed to me at inception. Anyway I left it, on my 3rd service, the 2nd coating was done and now when on my 4th service again at Service Station I asked for the 3rd coating it was blankly refused stating the validity of the same is 2 years and it was never conveyed to me initially when it was done. Imagine I have paid upfront for a service and the same has been refused.

Note that I have been driving vehicles of Maruti and Volkswagen in the past and also presently but I have never experienced such substandard product quality being used in the vehicles. You must acknowledge that a person buys a vehicle with his hard earned money so that it should give comfort to him and it should be dependable during normal course of time but my experience with Verna which I bought with confidence and pride has been very unpleasant and dismissal. I gave thumbs up to Hyundai Verna when I was looking for new vehicle few years back basis the claims of high performance and dependability which are made by the Company which were intact till recently, so much so that I visited Crossland Hyundai last month for a test drive of newly launched along with my colleague as both of us are planning to upgrade our vehicles but now with such an experience it has set aside all the comfort with the quality of the products which are being used in the manufacturing of the vehicles

I have raised a service request citing above concerns at your call centre. I will get the revert within 48hrs but nothing has moved till now apart from few calls from the Service center that they have done their servicing properly, they can’t help it as the parts have gone bad and they have no other option to change them to keep the vehicle on road. General service part at the Service station has been satisfactory. It is submitted to pls take a note of the above mentioned grievances and address the same on priority as below average performance of the vehicle delivered to me has instilled a feeling of unsafe driving. If the same is not addressed in an appropriate manner I will be forced to take up next course of action as permitted by the law of the land.

I bought a brand new I20 in February 2016 from Stellenboch branch. At approx.1000kms the automatic gearbox keep on changing gears up and down on its own. When you pull away it is in the wrong gear and it is difficult to accelerate. I booked it in at Brackenfell branch after a long battle - twice already, and the problem is still the same. It was also promised by the dealer in Stellenboch that the car will automatically lock when driving, and it does not do it, and that problem is also ignored. I've sent numerous emails, which keep coming back. The 2nd time when I booked the car in at Brackenfell branch, the aircon did not work thereafter, and I had to book it in again to fix the aircon. They told me that this brand new car of 4 months needed gas as their is no leak. I am beyond frustrated with this whole experience and I need this issue to be handled with the necessary professionalism.

I am not happy with the service I received from Donna Greer and Chantal Plater as they promised to assist me and went back on their word. I have been purchasing vehicles from Hyundai from 2009 and now that I require help from Hyundai I have received bad service. I am in a financial situation at the moment and I explained this to Donna and Chantal, I have two i20 and wanted to sell back one vehicle to Hyundai. Donna and Chantal promised to assist but have now gone back on their word of purchasing back the one vehicle from me. Chantal advised me to take a personal loan to cover the shortfall, which I did, as Hyundai would buy back my vehicle.

Only to be told when not hearing back from them, that they could only buy back the vehicle if they had a buyer for it. At no time was this the initial arrangement. Why would obtain a personal loan indebting myself further if I known that I could only sell my vehicle back to Hyundai only once they had a buyer.

Please see below correspondence with the ladies: I trust that you are both well, there seems to be a miss communication regarding buying back the vehicle. As per Donna’s email below there was never a mention that the only way you could buy in the vehicle at that price, was if you had a buyer for it.

My car was towed on the 10th March 2016 to Hyundai in Hatfield and the lady that is helping me is Betty. She told me that the warranty won’t be covered for my car because they have the old car details, I went to Hatfield in 2014 and trade in my 120 car with you guys and how possible is that the information they have is for the old car not new car. The time I trade in my car why was I not told that I have to change my details with SAA Warranty so that my new car will have warranty.

Betty doesn’t call or give feedback, every time I must ask her what’s going on, what kind of a service is this? My car is not old and already im experiencing problems and I have heard lots of people talking about the same thing with Hyundai accent. My car is just sitting with you guys and im busy paying an instalment for the car that I don’t have. I bought a new car because I didn't want problems but already the car is not even two years old but I have a problem and the service that I'm getting is very poor. Today I had to call Betty and try to find out about my car and she send me the attached pictures.

Brought my car in on late afternoon of Weds. 2/24 for my 15,000 mile check up...I had no problems whatsoever with my 1014 Tucson, just following the guide for my oil change and 15,000 needs. Thursday evening I left work and I got onto a busy road and my whole muffler and exhaust fell on to the ground. People honking and pointing for me to pull over. Scary situation. Finally got through to Hyundai service manager who said he's seen a lot of that happening lately. Coincidence after my recent service the night before?

Then a get a loaner car after I was towed to the dealership...my loaner car had only 1/8th tank of gas...really? Finally after a week I pick up my car. I noticed I may have left my garage door opener at the cashier desk. I called the dealership to see if they had it...said they would call me right back...no call back. This morning I called them again and yes, they did have my remote! What kind of customer service is that? I will not go back to this dealership again unless I have to.

I bought a second hand i30 last February from Arnold clark in the fiat broxburn branch within a month I was experiencing loss of power so I booked it into my nearest branch which is a 80 mile round trip, when it was there I was told that there was a problem with the fuel filter which had waxed over and it was going to cost £100 to replace. I explained that I only had the car for a few weeks so Arnold clark agreed to fix it for nothing.

Then around December 2015 I noticed that in cold weather ( appox 1 degree or less ) whenever I had my car in reverse gear and then tried to put it into first my car would go back into reverse again I took it threw to my nearest Hyundai dealer and they had a look but could not find anything wrong with it, I showed them a video that I had taken of the problem and the Hyundai dealer agreed that there looked to be a problem and asked if it would be possible to take the car back in when the temperature was nearer freezing which as I explained was not practical as how would I know what the temperature was 40 miles away from where I stay anyway I still have this problem with my car and am no closer to getting it fixed.

In the last week I have had to take my car back into the dealers as I had a burning smell coming from my tyres and one of my seat belt lights was staying on, the car was in the dealership for two days and had to have the brakes cleaned and stripped for which I was charged and also had to have a new airbag module fitted which was covered by the warranty. I have now owned the car for just over a year and feel totally dissatisfied with the car and also the Hyundai dealership and am disappointed that my I30 is not living up to the reputation for reliability that helped me choose this car to buy.

To the CEO of Hyundai Motors India Ltd, Chennai. Sub: Complaint against the defect that has been persisting in my car. I am writing this mail to inform you about my experience with your product as i have been using your car having model I-20 Elite, that i had purchased from your authorized dealer namely AKC Hyundai, AKC auto pvt ltd lakhimpur kheri 16/10/2014 having VIN no MALBM51BLEM027993 Eng no G4LAEM436898 MODEL IB**B Elite i20 (1.2) Color V3G S Dust. Since its purchase till the date of writing this mail, my car has run only 19,680 Kms which is not very long.

Recently, on 31.01.2016 i had sent my car for servicing (3rd free service) at AKC Hyundai AKC auto pvt ltd lakhimpur kheri and after it returned from service, there happened to be some knocking noise from the engine of the car and immediately contacted your authorized service centre and made them aware of the problem but it was shocking and surprising for me to hear from them that there is some major mechanical fault in engine of my car and they asked me leave the car for repair or replacement of engine, whatever they deem fit will decide. It is astonishing to see as to how come such a major fault has occurred in engine of my car which has not even run 20,000 kms till date and that too when i have always sent my car for service to your authorized dealer on time and before the due date.

Sir, i had purchased your car with my hard earned money and having deep faith in your technology and engineering and after ignoring all such suggestions and opinions that i had received against your company. At the time of purchase of this car due to your branding and advertisements i was of the opinion that i am choosing one of the best car available in the Indian market but to my dismay, my opinions are proved contrary to the true that has emerged due to this problem and this mechanical breakdown of car has shattered all my opinions and beliefs that i had in favour of your company.

Further, i believe that you will consider the gravity of problem and will entertain my complaint in positive direction and i request you to kindly take up issue personally and it is also made clear here that i don't want to drive a car which has had such a huge mechanical breakdown at such an initial stage of life, therefore you kindly replace my car with same model of car or return the amount that i have paid as sale consideration against this car failing which i will be
constraint to avail the remedy available under the law.

In November 2015, I Marcal Bolden, purchased a 2011 Hyundai Sonata from Hyundai on Airline Hwy, Baton Rouge La. Within the first 24 hours, I noticed a pulling to right in front end and immediately notified Justin Brady after returning to dealership. After weeks of talking to Justin, I became angered that I had trusted him to handle the front end problem on the car and he did'nt. I then reached out to Lee Carty, Manager, address the problem to him on one occasion and he was going to call me back and didn't. After numerous of calls, still no response. To date the Hyundai Sonata that I pay a note on has not been repaired nor restutions made for problems that were under warranty and I also paid for an extended warranty.

As the manufacturer of this vehicle do you not find a problem with a dealership with this kind of ethics? I am going to be forwarding this complaint to BBB in hope of preventing this behavior to other customers. Now, I was fair in my dealing because I could have executed my 72 hours in the contract agreement because I returned the car within the first 24 hours for assessment and services and due to health reasons, I am just able to follow through with business. I have been mishandled and treated very unprofessional to the point of racial ridicule because I demanded fair treatment from Justin Brady, where he accused me of having wrecked the car myself and bringing it back under false pretense. Now I have a problem with my character being questioned to that extreme when I work everyday for a honest living.

Now , the first complaint disappeared and without even asking for details, I was told on attempting to follow up that I needed the Vin # and I didn't have it that day. No assistance was offered. Vin # 5NPEC4AB5BH258122

We own a 2012 Hyundai Sonata Limited edition, we purchased the car used with around 42,000 miles on it, it now has around 56,000 on it. It needed some warranty repairs done on it nothing big just some minor repairs, we took the car down to Lithia Hyundai in Odessa Texas. My wife gets a phone call from the service righter and tells her that the car has been wrecked and that's why one of the problems is not going to be warranted, so we looked the car up on Car Fax to make sure, the information that we got off Car Fax says it has not been in any accident, so why would he tell us that.

The problem I am talking about is the piece that holds in the radiator under the car, so I called the service righter (MIKE) who proceeds to argue with me and tell me that there was front end damage to the car, which in return I told him if there was front end damage done to the car with that much force to break the support that holds the radiator up in there, that the air bags would have been deployed, and the VIN NUMBER to the car would have been on Car Fax showing that it would have been in a wreck. He proceeded to argue with me about it, so long story short they said it will not be covered in the warranty. ($1900) to repair it.

The Hydraulic struts that hold the hood open to the engine compartment are bad, they will not hold the hood open and I wanted them to fix them under warranty, (MIKE) the service righter told my wife that they will not be covered under warranty because the hood of the car was repainted. Still trying to wrap my head around this one, just because the hood was repainted means that all warranty is VOID, that's not right painting a hood of the car does not make the Hydraulic struts go bad.

The Drivers side passenger door handle has a issue also, a little black piece fell out of it, door handle still works fine but I wanted them to look at it and replace it under Warranty. (MIKE) the service righter told my wife that the door handle had been taken apart and that's why the black piece fell out, and that's the only way it would have fallen out, so we would have to pay for that also. ($3.00 for the part $75 for the repair).

The rear view mirror is a little loose, (MIKE) the service righter told my wife and I that there is a 12 month 12,000 mile warranty for out of adjustments repair only, and that we would have to pay for that also. (I THOUGHT THE WARRANTY WAS 5 YEAR 60,000 MILES BUMPER TO BUMPER) To me that would include adjustments!

The mirror on the driver's door is automatic, every time I have to adjust the mirror it starts to click and dose not move, (LIKE THATS AS FAR AS IT GOSE) but if I move the mirror out and then try to go up it works. (MIKE) the service righter told my wife that is how they all work. (So Hyundai is selling you cars with faulty equipment on brand new cars?)

The sun roof is working, but the motor sounds like it is struggling when you close it, (MIKE) the service righter tells my wife that it has been in 2 times for the sun roof having problems at a different dealership, he proceeds to tell her they are trying to figure out what is wrong with it, then (MIKE) tells me that there is nothing wrong with it and it seems to be working fine. So if it is working fine why does it sound like the motor is struggling and why has it been 2 other times for the same issue?

The cruise control buttons on the steering wheel are a hit and miss sometimes they work and sometimes they don't. But there is a way to get them to work and that is hitting the steering wheel then it might work. (MIKE) tells my wife and I that there is nothing wrong and that they are not going to replace them.

Hyundai says they have the best warranty out there over any other Auto Manufacture, which I will give them it is 5 year 60,000 bumper to bumper and 10 year 100,000 on the powertrain, but the service that my wife and I received from Lithia Hyundai in Odessa Texas has put a bad taste in my mouth about Hyundai in general. I have bought a lot of cars and trucks in the past and have had to get warranty work done on them also, but I have never had any issue like I Just had trying to get our Hyundai done. To me everything they said about our car is that they are trying to get out of doing the warranty work and stick you with the bill, which is pretty sad.

Our Hyundai has been at the deal ship for 2 days now, and all we have been told is that we are (out of luck).

Unless some of my issue get resolved, I will never buy another Hyundai again, and it's not because they are not a nice vehicle because they are, but if this is how there warranty works, there might as well be no warranty at all with the car. And by all means I will not recommend Hyundai to anyone ever again. I was very happy with the purchase of this car and very happy with the car, just Pretty sad this is the type of customer service you get with Hyundai.

On Nov. 9 I went to Carousel Hyundai in West Chester, PA. The hatch wouldn't stay open so I went for a diagnosis. When I called to schedule I was told the car was under warranty. After the technician looked at it, he told me it would be about $400. to fix it. I told him that when I made the appt., I was told it was under warranty. He then looked at his computer and said, "oh yeah, it is under warranty." I firmly believe he had to know that because he had already looked at my registration to see the yr and someone had looked at the hatch at that point so he had to know it was a 2013.

My gut feeling is that when he saw an older woman come in, he thought he could get away with charging me and even if I'm wrong about that, it's a mistake that shouldn't have been made. A lot of people don't have $400 laying around for a car repair. Also, when he agreed it was under warranty, he didn't even apologize for such a costly error. If I wasn't told it was under warranty initially, I would have pd. $400 unnecessarily. I'm very upset about this and definitely would never go back there. I very likely wouldn't even buy another Hyundai since I want to be able to trust a dealership I do business with.

I am a 75 year old lady who took her car in for routine maintenance at Bergstrom-Hydundai at 3023 Victory Lane, Appleton WI. The vehicle has approximately 49,500 miles. It has been driven in a normal fashion for this area. The dealership Repair manager persuaded me to change the radiator fluid, transmission fluid and install a new battery. None of these fluids and battery are recommended for change by the Hyundai car manual maintenance schedule under normal usage. No written evidence was provided to me on the battery condition. He stated in my husband's presence that he would not charge for battery installation but he placed it on the billing for $ 24.95. Due the fact I am an old lady who generally trusts car dealerships would treat a customer fairly, I now feel mainly ripped off at least a $ 450.00. Clearly, I was targeted as an easy mark to rip off.

I live in Brazil and left my 2011 azera for services at a Hyundai service dealer near my home. After a few hundred miles I went to a gas station and realize that nothing that I have paid for were done. I've paid for full warranty services such as oil, cooler, brakes and a bunch of other things and my engine was simply empty. In Brazil when you leave your car for warranty services, they simply do nothing but charge you. I had complained at local owner of Hyundai brand and they simply ignored me.

The GPS on my Hyundai 2015 Genesis 3.8 comes up with "No Result" for addresses that are correct. The GPS doesn't help you to complete any address information as you go along for any address. This is the most difficult GPS system I've ever used. Car was purchased in January 2015. Had a prior 2015 Genesis 3.8 purchased in July 2014 and had an entirely different GPS which worked properly.

Very frustrating when you the GPS won't accept an address to which you intend to travel even though the address is completely correct. In this case, the address is: 1725 N Broadway, Santa Maria, CA. This has happened any number of times previously. I have been told there is no update for the GPS at this time.

I recently purchased a Honda Accord from Tulsa Hyundai 8 months ago, I went in for a 2 door accord and they told me it was sold the day before, so they showed me the accord I ended up purchasing which was a big mistake... I tried to trade it in since I need a bigger vehicle for work and find out its not only been wrecked once its been wrecked twice and has frame damage so now after speaking with a manager and General Manager they have nothing they can do to help me nor have tried besides offering the worst options such as a more expensive car out of my range or tacking on a ton of negative equity on a cheap car... I just want out of this vehicle and am stuck in it. I have been in contact with an attorney, better business bureau, and a few other agencies and plan to get this resolved one way or another. And will not be sending in any business to them ever!