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Write for Us KFC Complaints Continued... (Page 15)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
On Dec. 5th after a full day of shopping I convinced my husband to stop at Amherst, Ohio KFC on Leavitt Rd. Although I have had many bad experiences with them, the latest being given other peoples order instead of mine, he decided to give it one more try. I ordered the 20 fill up meal extra crispy. Upon arriving home and opening the container it was immediately noticed it was all original recipe. Not what we like as it seems slimy and uncooked often. This time it was NOT uncooked but looked as if it sat for some time. I figured that is why we got it to get rid of it and we would not notice till we got home. Also I was amazed to find that KFC was now buying chickens with NO legs as our bucket had none in it, this is the only piece of chicken my husband will eat. I miss the days when you could buy just legs and thighs at a discounted price. Well after having horrible service many times I decided to call and ask for the manager. Upon speaking she was very apologetic but in a big hurry and made me feel as though she was in a hurry to dismiss me. She did state the next time I come in just tell them my name is in the books and the manager said she would replace it at no cost. To my fault I never did get her name again I think because it was obvious she was in a hurry. I spelled my last name and figured that would be it. Well of course NOT with Amherst KFC. Tonight after a long day I mentioned to my husband that we should pick up the chicken before too much time elapses. Well when I went through the drive though I explained to the girl what had happened. She asked if I had my receipt and I said no no one said to keep it and bring it back. She asked for the managers name I spoke to and I said I had no idea she was in a hurry and I did not get it. Long story short after making me feel as if I was trying to hustle them out of a $20.00 bucket of chicken she said she had checked the books and I was not in them and there was no record of me being there, thus, she could not replace the order. I do not know what the true policy is but they need to tell the customer when they call in to bring the receipt in or it will not be honored and also not make the customer feel like a thief! I do realize it is only chicken but it is now the principle and this is the only location that seems to be so incompetent that you can order a pop corn chicken and a diet soda and go home with 2 chicken (whatever) bowls and an ice tea! Yes this has truly happened to me and perhaps my fault for being in a rush going through the drive thru and no checking but I trust people are trained well enough to do their job. I do not care how busy you are do your job and do it right! Well I told them in Amherst I was contacting corporate and got a glib response like whatever! So this is my reason for writing this in hopes that whoever has this franchise knows how this store is operated and if they are losing business, why!
paid for 16 pieces of chicken got 11 instead guess they can't count
we had ordered chicken and sides. The chicken was very greasy and did not taste good. The potato wedges were cold and tasted like they had been sitting out and stale The biscuits were very undercooked and very doughy. I was not at happy with the food and want something done about it. We had paid way too much money for the disgusting food.
The large corn was not edible. It looked as if it had been sitting in pot all afternoon. I went back to get a new side and the person at the counter was nice enough to make new corn for me where I waited for 5 minutes. I had ordered an eight piece meal with 2 large sides. The chicken was original recipe and was way to salty. Store number E720458. The person who helped me was not a woman though my receipt says Daniela. There were 3 people working in the Napa store that I could see. I paid 25.31 which included sales tax. I would like to have a full refund.
Tim Lee
951-288-5753
More of a complaint after using kfc for years reading hate retail park has changed my mind about kfc quality on 3 occasions Friday end of every week I always take my sons to have a meal only to find that 1 occasion no hot drinks available only cold with the meal following week still no hot drinks available and today being Thursday love and behold you still have no hot drinks so I feel you should advertise this before people pull in and expect a nice meal and a hot drink. I just feel that there’s no need for a company as big as kfc to have a broken hot drinks machine.
I bought the all star meal at KFC Chris Hani mall in Vosloorus Gauteng. Only to find out when I get home that they didn't insert 2 zinger wings.
KFC code - 4061844396407814301. When you call the store the is no answer.
On the 17 of December around past 5 afternoon I was at KFC strand next to the mall, I bought streetwise 6 with rolls and streetwise two pap, what I experience is the pap that they put in a takeaway and it was so pap and also the takeaway was falling as if they were giving a dog I was not appetising at all. not even a dog can enjoy that food coming like that of which you pay for it.
very unprofessional service I was so unhappy.
Regards
Lusanda
Hello, I am writing from Guyana South America. We have recently had the Kfc franchise reopened in Guyana. I would like to complain about the service. I enjoy the food it is very fresh and tasty. However, the staff at Kfc are rude and not customer friendly. I bought a colonel box because I am pregnant and cannot use spicy. I ordered a rib with my meal . the cashier said ok, at the counter I told the server I want a rib she told me the meal only comes with leg or thigh. I really prefer white meat. I asked for the manager and said I will pay extra she said no . she was going to give me back my money . I had to settle for whatever piece they gave me. I was so mad it spoiled my whole night. how can u tell me what to eat and I am paying my money. this happened at the Vlissengen St branch manager name Candacy Yales. I am happy to have KFC here but I would like to have the international service too. I also find the pieces of chicken are very small. Every time I go there its something or the other, it is very discouraging, the last time I waited 45 minutes for a colonel box. I do hope you can solve this issue thank you
I went through the drive through and ordered two meals one for myself and one for my daughter,I payed for these and headed home,I opened them up ,my daughters was ok but I was given the wrong meal.i had to drive back down to the KFC and go in and after checking my receipt the girl gave me my right meal.this is not the first time this has happened ,it has been the last three times I have been through this drive through.once is a mistake but I think three times in the space of three weeks is totally unacceptable for this company..it won't stop me going to KFC but I will now be driving to the next nearest one to Hamilton and hopefully will get better service.
I was in the drive thru of restaurant G135011 tonight and specifically order two(2) breast original only. As I was paying for the food I was charged $0.90 for a biscuit. I have allergy to yeast and I avoid all forms of bread. I questioned the staff about the charge for the biscuit and was politely informed that this was always included in any order and there was not anyway to remove the charge.
I am very concerned that not only myself but other are being charged for items not ordered.
I truly hope that corporate office will look into this deceitful practice and address it.
Thank you for your attention
R.M. Smith
you make me give you one star, you don't deserve a star, so many times i go and so few times the fries are cold, can't get orders correct, ned to bring back good fast food not cold fast food, Do you actually read these complaints, because this is not my first time complaining. horrible that you don't improve. you're all going to be out of jobs if this is your normally routine. if i half to pay more for good food that's not a problem. but really it starts with your upper management get your head out of the dam spread sheets and pay attention to what your employee is doing and listen to the customer. i understand that you can't fix stupid but that old guy that started KFC must be rolling over in his grave I've always loved KFC! but really I've had hotter fries delivered than i did have again today. It's a real piss off when you go for hot meal and the end results is cold fries and a cold chicken sandwich, wait you did mange to get the right drink in my cup full of ice just so there is less pop in cup wont have to change container as often. i get it ! but i wonder how long KFC will really stick around.
6 piece bucket purchased only 4?pueces if chicken and 3 chips and they were cold and dried up very poor quality and service ? Reimburse????
Employees were having some kind of contest. Not sure what. The sandwiches came with no sauce and 2 were unwrapped.
Little upset when I found hair in my food an had told the clerk, they remain my food n I said I’m not eating it n refused to give me my money back..
I ate at the kfc in soddy daisy tn.The inside of the restaurant was a pig pen it was filthy.They were out of condiments and the food was dry and tasted stale wouldnt recomend this restaurant to my dog let alone an one else!!!
I went to my local KFC @ 470 Lake Park Ave Oakland,Ca. 94610
The server was VERY VERY RUDE and refused to do any substitutions on my 3pc. meal with coupon! (I wanted all thighs & coleslaw instead of mash & gravy).
She said she was told not to do any substitute by her Manager.. I asked to speak to the Manager, but he was not there!
The rules of franchising are to follow all rules set forth by KFC. The coupons do not say no substitute allowed!!
So I guess I have to stop shopping @ my Local KFC.. This is Unexceptable Treatment & Service!!!!!!!!!
Just visited KFC in Paignton, it’s by far the worst meal I’ve ever had here.. I come here once or twice a month and I will NEVER be returning.
Absolute disgusting.
While I was in KFC, I placed my order, ready within 1 minute (never usually this quick) received 2 ketchups, baring in mind, didn’t even get asked if I wanted any or that they had ran out of bbq sauce (only reason I go there usually).
Sit down, start eating my bacon cheese box meal & it’s stone cold, open the chicken it’s so greasy it’s dripping when I pick it up.
I then go up to the counter to swap my tomato sauce to then be told they have ran out, swapped for BROWN SAUCE, who tf eats brown sauce anyway.
And all of a sudden one member of staff don’t know how to use the heater and decides to set the bag a light.
CLEVER.
I want a refund of my whole meal and won’t be returning again.
Not even made it to 1 star.
We go to KFC very often in Harlan, KY. Last night we got the worse service and food ever. We tried to call and complain that our order was incorrect for over an hour first it was busy and then it just rang and rang. We paid 24.00 for a meal that was uneatable.
on Saturday 08/12/2018 I visited your Barnet branch, and the food was horrible. It looks as if you have changed your receipt , food left me with a horrible taste in my mouth all day, and as a diabetic I have to keep a eye on my sugar levers, but the food I ate at your branch made my levers score by nearly 3 times, which made me feel very ill all night. Even my partner said he did not enjoy the food. As we visit KFC a lot to say the least it upset us I for one will be making a visit for along time if ever?????
Me and my sister in law was at your fast food restaurant at the haudagaun retail park in Aberdeen Scotland we had vouchers from a new spree book and was informed although our vouchers were in date we could not use them we were greeted by the rudest member of staff and the manager was not to better the only saving race was one of the assistants was helpful and provided us with the head office number when we called we were hung up on three times and when they finally answered the man we were talking to was of no help and didn’t even try to help or offer an explanation for not accepting vouchers when there in date
Myself and daughter attended kings heath kfc at approx 1-1.30pm 10/12/18. There was food on floors tables with food and rubbish on and the 2 members of staff serving looked barely awake and not remotely interested in being there, they didn’t speak to each other apart from when the young lad got 2 customers orders wrong and the woman abruptly told him he needs to start getting the orders correct, I heard this from where I was seated at other end of restaurant, we wasn’t given any sauces and woman again wasn’t impressed my daughter had asked for some, we then had to ask for tissue and again same woman sucked her teeth and handed my daughter who is only 11 one blue paper towel!...other customers were coming in and struggling to find anywhere clean to sit, onleaving the restaurant we paid a visit to toilet where in the floor was a lump of feaces! Looked like it had been there all morning as it had dried onto the floor!...I work in care I could clearly tell this had been there for a considerable time! Will defiantly NOT be visiting this restaurant again
I was at this location in Athens ga on broad street and they only had two people working in the store and one was in back cooking and the other one was trying to do drive thur orders and front register and drive service was very busy and she couldn’t do front counter people I was there for 30min and decided to leave after no service I really see this as unprofessional and it is taking business from your company I would like to see because of this inconvenience can you at least accommodate me with something for my inconvenience and unpleasant service thank you and please make it right
Terrible! Get people that speak and understand English. I tried to get an Original $5 fill-up but with 2 breasts rather than breast and wing. They couldn't understand and kept pointing to the menu. I've ordered this exact thing many times in the past and I'm suddenly told they won't do this for me. I ended up yelling at the stupid dirty looking people you employ. How can you be so stupid to argue with a customer about what one wants? I've never been so insulted by people selling food before. I walked out with nothing but anger. I plan to complain to the Torrington Chamber of Commerce and Better Business Bureau as well as all that I know including social media. You ruined a meal for me and I doubt I'll ever go there again. This store is in Torrington, ct. William Schmidt
Hello I went to your KFC in Orland Park Illinois and my experience is very poor service there is terrible I got my food and one of my items was wrong and they’re not really friendly so I don’t wish to go back to that location but it’s right by my house I felt like they didn’t want to take care of me and I always go through the drive-through I wanted to try one of your new items the chicken waffles and they were really good but the service made me not want to get the food anymore
Where is the manager in this store?? Thought you should be aware of the fact that the KFC, on N. Hanover Street in Carlisle, PA, apparently closes whenever it feels like it! We went there last night and they were closing, the one lady said she was leaving because she had to be some other place. After we left another gentlemen pulled up to go get chicken and waffles and they had literally locked the door behind us. They were to open until 8 or 9:00pm, this was just after 7:00. Dumbest and most rude thing I ever saw!! The entire store just closed.
On November 13, 2018, around 6:00 P.M. I sustained injury to hip and back from slip and fall accident at KFC, 10310 Iron Bridge Road, Chesterfield, VA. I Incurred medical bills from emergency room visit same night.
Service very poor. Got charged twice with card machine when this was proved. Manager did no what to do all in al a very disappointing experience. I am not one for complaining but if this scam works. It will be very profitable. Not everyone checks there bank statement. If I don’t get any response or compensation for my upset and inconvenience. I will defanaly take further steps. It is fraud after all Many thanks mr Johnson
This is one of the worst kFC I have ever been in, I have been here several times and every time It pretty filthy. I ask the manager today, why does the restaurant look like this? She said okay and that’s all she said, she couldn’t speak English very, after waiting 25 minutes for my meal no one ever clean it up. I know this isn’t KFC standard, I eat at KFC very often. Please make a change for the better. The restaurant is located at:11751 Beltsville Drive, Beltsville MD
20705
Thanks Richard Felder
Asked for boneless feast as I got little kids came home gave me greasy chicken on a bone which was no good for my young kids the grease in the bottom of the buckets was disgusting u need a better cook full of grease outside under cooked inside better of going Iceland buying there chicken pieces than this crap ur company are serving up where’s the pride in what u cook change the manager there change cook my money wasted as I can’t even pick the chicken off the bone for my kids as so under cooked this place needs shutting down and u as a company need to look at what being served
I ordered a large popcorn chicken for my 12 year old son ( plus other stuff ) and when we got home he opened it to find the inside of the box where the chicken was had black oil grease type marks inside
I went to store in Kanawha city wv and ordered my meal. I witnessed an employee eating while doing orders on front line. Also witnessed employees arguing slamming and banging because wrong orders went out drive thru. I approached the manager angel and tried to discuss this matter her response I was in the bathroom there is nothing I can do. I work at CAMC memorial as a nurse and customer service is a must in our hospital. If I would reply as such as a nurse to such behaviors I would be dismissed. The health department needs to be aware of employees eating while serving food. My ticket number is 3075. I am very disappointed in the service and behaviors I witnessed. I would hope this behavior will be addressed.
Approx. 3 months ago spent over $50 and two fill up wings were missing. Contacted store and they said next visit they would replace for free. Went to store about 6 wks. later and they honored their promise to replace them and when I got home again NO wings. Discouraging. Went to store tonight and received but also paid for two 10 piece wings again. When I got home after spending over $60 missing my chicken strip dinner and extra potatoes. I called store and they put the phone down and left me on hold for 20 + minutes. Customer service at this store is poor. Will never return again.
We have just been to order out tea ya 21:04 they refused to serve us saying they shut at 21:00 even though it says on the door it shuts at 22:00, there was 3 tables still eating there food! I have had a very stressful day with my father passing away! And I can’t even go to my local food place on the way home from the hospital! Absolute disgrace and I will be taking this complaint further if nothing is done!
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc
You sit in line for 20 min to hear them tell you they’re short handed yet 4 employees 1 being a manger stood outside smoking and talking the the entire time! 8 vehicles in line! Not the first time.....NEVER AGAIN!
I believe this store is giving out old food on their to go orders. The last 2 times I took food to go, the biscuits, potato wedges and the biscuit were inedible ( I live 1.8 miles away), but when I eat in the location, the food is always fabulous and fresh. Yesterday was the last time I will go to the store on 1035 Dunlawton Ave in Port Orange Florida. #J718274. I am sure you have had the experience, at least once, of being utterly disgusted with your food when you ordered take out. KFC has always been a treat for my family, so on that note, I regret to say, but I will, it is time to find a new chicken place. So long, farewell KFC. Pam Konieczki
Had a three piece dinner take out Opening dinner found one leg and two thighs. It was the smallest chicken I have ever had at a kfc The biscuit was small also There is no way they are using kfc chicken I’m 69 years old and like kfc Service was nice food was not will not be coming back restaurant #D9470002
Order 2 5 dollars fill up chicken sandwich meals and received 2peice chicken box with mash potatoe for sides. Try to contact the store for 45 minutes phone off the hook.
New Online Order # 34894681 - KFC
KFC ordered online. Delivered KFC is not fresh. Not taste like KFC.
Looks like they have used old chicken.
This time KFC was really bad taste.
When called for KFC call center for complaint.
They are not listing to me.
We have eaten a few pieces and remain just wasted.
From today onward. We are not going to order or eat KFC.
The KFC in Hillview, KY is always out of something. My husband and I was going there every 3 or 4 weeks but I decided we will not be going back. Anytime we visit this restaurant they are out of biscuits or coleslaw or they have a 20 minute wait on chicken. Its ridiculous! ALSO they never have there outside lights on.
Dear Customer Service, I can’t believe that the store on 154th & the Palmetto Expressway; #1) doesn’t care about their customers and are rude. #2) they don’t have any cocked chicken. The supervisor/manager tells my wife who’s ordered an 8-piece grilled box ... “mam we’re out of breast and most children” we’ll have to cook more if you want it - she says. Again, we ordered an 8-piece (grilled - beautiful we’re on the Keto Diet) and she charged us full price for 6 drums and 2 thighs. This is the 4th or 5th time this store does the same. Today was extra special because of the rude tone in which the supervisor/manager (blonde heavey set lady) speaks to us and other customers.
We love KFC chicken but if this is the way they are going to treat us - we will have to switch to Boston Market.
Regards, Ivan
I went to the KFC in neitherfield Nottingham and the store was distrusting looked like it hadn’t been cleaned In days bins over flowing mess everywhere I took my daughter and left my daughter was upset and went mad but I wasn’t going to eat from somewere in them conditions something needs to be done feel like sending the pictures to the local paper to show KFC high standards. and as you can see the store is empty so no excuse
The size of the fries is embarrassing. This is the packet I just got with my Burrito meal from KFC drive through in Kings Norton. Disgrace.
I came to kfc as last option due to the Wales game cardiff is packed. My food was cold, the chips were huge so there was not many, I order 3 tangos and there was only half drink in the due to how much ice u put in there, the women on the till takes too many order and cannot keep up with them, I’ve never been so appalled with someone’s attitude
I rate your food at most of your KFC as very poor.
I purchase 10 pc chicken and fixing, and when I got home the chicken was cold and short of pc's and to pay that amt of money 20 bucks plus tax, and since I was miles away from where I purchase was made I just desided it wasn't worth the drive back to make my complaint, but KFC is gone to hell in a basket over the years from the 70's and 80's and been sold so many times to corp. who don't give a crap about quality, and chicken is being reduced in size. and it a rip off. just check the comments made on line about KFC, they need the to reduce their prices and get bigger chicken pc's like it was in the 70's and 80's. and if they did they would have so much business coming their way, I know this by working in a kfc when I was a teenager. in the 60's AND I WILL NEVER TAKE ANOTHER CHANCE GETTING CHICKEN FROM THERE AGAIN, WILL GO TO ELSE WHERE, AND CHEAPER
We started our journey for our meal at 6.30 pm on Thursday 15th November 2018 from KFC at sprotborough in Doncaster.
We asked for a boneless bucket, he said do you want 6 or 10 pieces we asked for 10. We reiterated that this was a boneless bucket and his reply was yes we asked again is this bonless and it was confirmed it was. The trainee asked for assistance from another team member who also clarified our order. When we got the order home we found it was chicken on the bone. We contacted the shop and spoke to the assistant called Victoria she apologised and said if you come back they would rectify our order. I asked for the money back and she said no but offered us a larger meal. We didn’t want more food and declined this and she then said they would just replace the original order. After considering this I then telephoned the store again and spoke to Chloe, t accepted that mistakes can happen and we would return the meal and accept the offer of a larger boneless meal, 18 pieces to be precise, for our inconvience. Chloe told me that someone would take my name and telephone number so that someone of seniority would speak to me about the mix up of our meal. No one did this. when we picked the meal up we told we had been given extra fry’s and sides along with an additional bottle of pop as an apology. On returning home and opening our meal we found there were no extra fry’s, we did have an additional small gravy but to my dismay only 8 pieces of chicken and not the eighteen as promised. I was quite happy to accept that mistakes can happen especially if you are training but I have to say that I find the situation tonight totally unacceptable. I have paid £24.66
for a meal that took me several phone calls 3 journeys and very unhelpful staff to get thing so wrong. If being rude on the telephone is part of your training that I must say that you get 10 out of 10 if being helpful is part of your trading you get zero out of 10. Also may I add that I don’t appreciate someone inferring that I am lying, I don’t tell lies and would not go to all this trouble for a few bits of free chicken. I am a person who does not have money to just squander and this was a treat for my daughter my granddaughter and myself and I can assure you I will not be using your services again. I expect a full refund for this horrible meal and my inconvience. The time is now 20:40 pm and I still haven’t eaten.
I look forward to your prompt response
Many thanks
Rita Gammage
On nov 14 around 6:30 pm we order a 8 piece family meal plus order of large maccroni and cheese the the drive thru after getting home find out they didn’t include the macaroni and cheese also one of the piceces it tasted like it has been fried twice or it’s old and biscuits they were it done I called the manager he just took my name and he told me that next time we will give you order of macaroni and cheese didn’t apologies or explain what happen iam very disappointed for the quality and the service plus I paid you should get what you paid for. Very bad business for big name like KFC
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