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Write for Us KFC Complaints Continued... (Page 14)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
On the 6th August saturday approx 3.20pm ,Belmont Forum, we went through the drivethrou service and ordered and popcorn chicken snackbox and a zinger burger meal, which I didnt start to eat until we reached a friends place only to find out that instead of a chicken fillet piece, was a chicken wing as I bit into my burger which I wasnt impressed with at all and as now will not be going to a kfc store again ,the belmont store which I purchased it from was slow and dirty inside, and staff stood around talking…as we live in Rockingham…hope this matter is looked into and action taken…
On Friday 2011/08/05 at approximately 10:30 I went to the drive thru at the kfc on the N12 in klerksdorp,when I got to the drive thru I was not even greeted by the lady that was taking my order, I requested a meal and I ask the attendant if I can please have coke zero with my meal instead of coke, she replied in a very abrupt and rude manner that the meal does not come with coke zero, and I must choose another meal in a very abrupt way, is this the way that paying customers are being treated, I ask her for her name and she didn’t reply she totally ignored me, then I ask if I can speak to her manager n she continuously ignored me.
I drove to the next window n requested to see the manager, I got no joy out of him, and he did not even apologize. Unsatisfied customer!
Recently i found out we can no longer get toys to go with the kids meals i think its a rip of due to the cost of a kids meal the kids were certainly not happy.Also the workers at Batemans Bay kfc N.S.W. Australia are incredibly stupid they dont listen to what you tell them to what your order is and thats going through the drive through.When you get home you find that you have at least 4 things that are missing they wont go to your house to drop of your order you have to drive all the way out to the store its all most like the workers dont know whats in every meal that people are suppose to get which includes your drinks and sauces.
The workers are either extremely lazy,stupid or were never trained.I have over heard workers talking badly about a customer all because the man had a German accent and they were making fun of him.Its extremely rude and something should be done about it what the owners need to do is hire more mature workers instead of being extremely cheap,and hiring lazy kids who are only their for money they dont give a crap about customer service older people do a better job and make better managers and supervisors they know how to serve people better.
Bring back the toys or drop your prices on the kids meals instead of being greedy you will lose customers if you dont.
This was earlier reported but no action on refund has been taken as yet. The case: On 17/06/11 I ordered for foodstuff worth Rs.210/- at KFC, Sipra Mall, Indirapuram. But, the counter person had deducted Rs. 21000/- from my HDFC credit card. When I asked for immediate refund of my money by cash it was not agreed. In stead it was simply told that the excess money will be credited into my account within 7-9 days. I had put up this complaint 5 days back but, no mail from KFC has been received so far regarding my refund. The manager at the counter on my pressure gave one undertaking regarding his mistake and refund of the money illegally deducted.
I would request KFC Authority to send confirmation about the refund and the mode of payment to HDFC credit card section so that this money I need not pay in my next billing cycle. Management should take appropriate action on the person at KFC, Sipra Mall, Indirapuram who has done the mistake to plug such loop holes.
An order for food worth Rs. 210/- was placed at KFC counter at Sipra Mall at Indirapuram Ghaziabad on 17.06.11 evening. While credit card was given at the counter for charging the amount they had deducted Rs. 21000/- to my surprise. It was simply told that the money would be credited to my account in the next 7 to 9 days. Such a grand mistake has been committed by KFC counter person but their reaction to the incident was very poor. Why the money was not refunded in cash immediately to me as it was proved to be a grand mistake ? KFC management must wake up and respond to this incident to resolve it by paying cash to me. Action to be taken on such employee at the counter.
i make an order today 18 June 2011 at 8.10 pm through person called hisham and he told me on the phone within maximum 40 minutes will recieve your order , after 70 minutes i recieve my order no 2228493 here in my place ( media city ) dubai and the delivery person told me i went back to office at 8.50 to take new orders …which means that there is no driver to deliver … how come kfc dont have a driver and they promise customer to recieve his order within 40 minutes ….. am so disappointed from this service and my friends in the office after 30 minutes from my order …ask for macdonald order , they recieved thier order and finish eating and am still waiting !!! what a rude service
Purchased 20.00 meal deal at 7:30 pm on june 6, 2011 at kfc chicken. Gravy, mashed potato, slaw, and biscuits were good. Hence the problem, there is no doubt in my mind that the extra crispy chicken we received was good when it was made at noon. The chicken was dry, the breading was hard (not crispy). The last time we were there at kfc was six months ago, and the service was poor, meal items were forgotten and I suppose six months from now there will be another issue and that will put us in 2012. When we travel out of town to kfc our experience is normlly better.
We have just returned from our second “experience” at KFC on Bowman Avenue in Danville, IL; we always give a place a second chance. We ordered the buffet. There were two pices of crispy chicken in one pan, four pieces of the greasy chicken in the other. The piece I took was not hot. The other items on the buffet were not hot. The corn pan was neaerly emnpty, the cornwas tough, as was the greens. I took the last biscuit, the gravy was very good. We were there for about 45 minutes. KFC Employees walked past the buffet numerous times and looked at the empty pans but did not fill them.
Two other families got the buffet, no chicken. One man stood at the buffet for twenty minutes, he was waiting for more chicken, employees walked past him countless times and ignored him. Employees were focused solely on carryouts, chicken was going out the door in buckets. The place was filthy. I won’t go back.
FD Campbell
I am a 38 year old woman who recently worked at the KFC in Sayre PA. I have been a manager of 4 fast food restaurant and have never been treated so badly by owners, managers and employees. I have just been diagnosed with CHOREA, which is rare, possibly a form of Huntingtons disease. While working at the store in Sayre i was picked on and laughed at by the GM, shift managers and KFC employees, all because of the Huntington’s disease. I am now embarrassed because of who i am and what i do. Thank you KFC for making me feel like a failure because of something i can not control.
I went through the drive through at the KFC on American Leigon Hwy in Boston, MA. I peeked in the bag quickly to see if everything was there, and it looked fine to me. I don’t live in the area, I live completely across town. When I got home, my family didn’t eat right away. When we opened the bag from KFC, we noticed a couple errors. 1. I ordered a breast and wing meal, and got a breast and leg. Not a huge deal. I also ordered a sandwich meal. I asked to sub the fries for mac and cheese, and still got fries. Again, not a huge deal. Only minor errors, nothing to be upset over. But, when I opened my sandwich carton, the sandwich looked a little flat.
I took a look, and I had ordered a chicken sandwich…..I got a cheese and bacon sandwich instead. How can you go to KFC and they forget the CHICKEN??
Me and my wife have just been to a kentucky fried so called chicken shop. When we walked in to KFC there was 8 empty tables, 7 of those tables had half eaten food ,drinks spilt and rubbish strewn all over , it was discusting. There was no queue so i asked for someone to clean the tables ( 8 people serving nobody behind the counter ) still took 7 minutes for someone to come to start cleaning the tables. So i went to order food 2piece kentucky fried chicken x2,1 7up and a cup of tea ( not so hard to do is it ??? ). He got my hot food ready then poured 7up went to make tea no tea bags.so off he went lucking for tea bags , after nearly 5 mins he asked a girl ( who was serving at the time )and guess what they were under his nose ( mean while our food is going cold )when he eventually made the tea ( by putting tea bag in hot water ).
I paid and went to where my wife had got a table ( which had been cleaned by my wife ) i sat down. My wife took the lid off the cup low and behold tea leaves floating the bag had burst, so she took it back. When we eventually tucked into the food it was very cold , the so called chicken were skin and fat hardly any meat, to be honest it was discusting i complained to a young girl ( whom was still cleaning tables ) about the size of the chicken all she said was ITS NORMAL with that comment i thru my chicken on the table and walked out followed by my wife. I had just paid 8 pounds for cold chicken cold chips and to eat in a DISCUSTING place. This isnt right, but no KFC manager to complain to.
Yours in disgust, Tony
P.S. i will not be going in a kentucky fried chicken again and i WILL be telling all my friends not to!
i entered the kfc on eccallsal road in Sheffield about 3 weeks ago. they were closing and had nothing on the hot grills, they said i could still have an order as they had just put the chicken in a storage bin. so being a little tipsy with a hungry 6 year old and my partner i bought 3x 2 pieces x fries coming to about 9 pounds 80p. we got home and the chicken was inedible, dried up disgusting. i went down to shop and complained to kfc and the manager gave me an address which i lost and cannot find one anywhere. whilst in the shop a saw about 6 ants i told an asian employee and he just wiped them up. this should all be on video!
he openly admitted it to the kfc manager. i am absolutely outraged by how i was treated im disgusted at the way the food is kept and served when they were closed, im appalled at the quality off the food and i will go as far as i can with this kfc complaint, we all could have had food poisening which can lead to death please help, where do i go from here. sincerely, catherine bell.
We ordered a bucket of KFC chicken and side orders. When we got it home it was so bad that I would not have feed it to my dogs. when I called the KFC restraunt the manager told me to just take the skin of and eat it. When I told her no she said well I am more frugal than that. Well it’s not her $20.00 ,it’s mine and I do not need someone like her telling me what to do with the food I paid for. I will be waiting to hear from KFC corporate. My phone number is 1 541 888 9629. thank you.
I had my kids birthday party at Kentucky Fried Chicken in AbuDhabi and there was no service/entertainments/gifts as promised. Instead of enjoying the party I have to take Video camera myself, serve food myself, because the KFC staff took off without informing the manager! No one from the KFC based in UAE listens to my complaints. Can anyone let me know how come I can complaint directly to the main KFC office based in US. As we all know that KFC is an established chain but their customer service attitude especially in Abudhabi, UAE should be changed. Can i get any response or this type of attitude continues…
I went into KFC in Meyerton yesterday and the noise coming from behind the counter was unbelievable! When we first walked in I did not know if they were rioting or fighting with each other. The staff were shouting and laughing and singing so loudly that I could not hear my brother standing right next to me. I stood there with my hands over my ears trying to decided what to order, I would have walked out but we were in a hurry and needed to get something to eat. The staff members were totally unaware of how to behave themselves in a restaurant environment. I will never eat at this KFC location again!
I saw this lady ranting and raving about a KFC employee for not getting her order right. She looks about 400 pounds, and I’m guessing she takes her fried chicken very seriously! Are you kidding me people? She said, and I quote, “You can go to hell!”. It’s just chicken jeez. You wish she goes to hell over a PIECE OF CHICKEN?! Maybe that is the only chicken they had at the current time you ordered. If you had an issue with it go to another KFC store? Or better still DON’T buy the product! I can’t believe the ignorancy of some people such as yourself claiming people should go to hell over a piece of chicken. Where do you get off?
Dear Sir, or Madam. I don’t like complaining, but in this case, I feel I must, My husband and I, went to ask for a £9.99p bucket from Tower park. in Poole Dorset. and she said it was not £9.99, it was £10.99 she said, We couldn’t be bothered to argue, or make a scene. so we payed, sat down to eat it, So out side the k.f.c. I took a picture of the add which was on the window, I am sure you know this is illegal to do this, and could be in trouble. We use the K.F.C a lot. but this is not on.
KFC had a competition running to win a rocking box speaker set. I was so happy when I was contacted by phone to announce that I had won the KFC grand prize! Sadly to date, the prize has never been delivered. I wonder with these big companies, they advertise stuff and you win. How sure are we that anyone ever gets the bogus giveaway prizes they win? I mean its almost 4 months later and still no prize. The public must be wary because I really think that these restaurants like KFC advertise falsely just to attract customers!
I ordered grilled and got fried, no biscuit, chicken cold and no seasoning, and the fat lady was proud that she messed up my order – out came the hand telling me “she’ll do what she pleases”, then the manager man shook his greasy head right to left telling me to go ahead and complain to corporate cuz “nothin will happen, we run this”…Bottom Line: Stay away – unless you want drugs…
Last nite 10/02/2019 I went to KFC Pelican Park, Western Cape after we had loadshedding. I had my kids with me in the car and was disgusted by the service serviced by the staff. Loadshedding was done already it was before 9pm. 3 ladies came to the door, which was shut. They refused to let us in. They laughed at us, told us DON'T WE HAVE FOOD AT HOME. I find this extremely disrespectful, they don't care about the customer service they give. We pay for this. Staff have horrible attitudes and this is unacceptable. We have pics of how they simply refused us entry and service. They allowed cars at drive thru though.
Went to get my food on the drive through Hatfield lady comes out finishes a cigarette she left on the floor !!! See her go in and handle my food I had five kids with me was very bloody hungry but couldn’t stomach it told her she needed to wash her hands and I’m a regular !!!
The $5 famous bowl I got from KFC @ 4909 East McKinley Avenue Fresno, Ca. Was very light on everything. This is the third time in a row that i have gotten “ light bowls” from this location. All others are great.
I would like a complimentary famous bowl combo and for this store to correct their practices, thank you.
I think the commercial where he stubble and says what he does is not a good way of advertising the food any child can put 2 and 2 together that he is saying a bad word I think you need to change the commercial or take it off
I was in line in the drive thru of the Boiling springs NC location for 26 minutes before I got my order! Then it was wrong when I got it home !
I WAS TRYING TO DECIDE WHAT TO ORDER THERE WAS NO BODY BEHIND ME I WAS TALKING TO A LADY ON THE SPEAKER AND HER WAS SO RUED WHEN I GOT UP TO THE WINDOW I SAID YOU DON'T HAVE SO RUED AND THE YOUNG GIRL AND THAT WAS NOT ME IT WAS THE MANGER THE I SAID I COME UP HERE 4 TIMES OR MORE A WEEK THE THE GIRL SAID SHE SEE ME A LOT THE MANGER DID NOT COME OVER TO WINDOW OR SAY SORRY. I ALSO TAKE CARE TO OLD PEOPLE HIS IS 90 AND SHE IS 85 THEY LIKE KFC . I FEEL LIKE RIGHT NOW THE MANGER NOT CARE ABOUT HER REGULARS.
went in to kfc at 5:59 p.m. ordered $5 fill-up box with thigh and drumstick did not get a drink or side when asking the cashier she said it did not come with anything but chicken and biscut. Finally complained enough to get mash potatoes without paying xtra but still no drink other customers ahead and behind me were getting the same treatment almost like they were saving back these sides to sell later and pocket the extra money. the food was not hot at all chicken was almost raw just got mad and threw away what I got and left the store I don't plan on going back to get robbed of what was advertised on t.v. and internet
The person who took my order was rude, and unpleasant. I do not hear well and had to ask her repeatedly what she said. She spoke quickly and softly and the more I had to ask what she said the ruder and more irritated she became. II also became more irritated and less pleasant. I did finally get my order placed and it was filled correctly. A napkin included in the bag would have been nice. I will not be going back to #H127027, 3945 Redbank Rd..
Ticket#3674
Date of visit 2/3/19 at 12:15pm
I came on a Friday night around dinner 6:00. As I pulled up after I paid for my order I was told it would be a 10 minute wait on 8 pieces of chicken. I ask for my drink while I waited it was completely flat. I walked in and the restaurant was so dirty I couldn’t even eat the food from seeing how unsanitary the place was. I wasted 21.20. 8 piece meal and a Diet Coke. Will not be back. Unacceptable!
I ordered 2 $5.00 Fill boxes with boneless chicken breast and got one breast in one and a back in the other. When i took it back the KFC on Bee Ridge Road in Sarasota, Fl. I was told that they do not sell the boneless chicken breast and everything they do sell has a bone in it.
I am 72 and fried and cut up lots of chicken in my life and the manager tried to tell me the "BACK" was a thigh! Give me a break. She gave me 6 chicken strips for my trouble and they were so tough I could not chew them.
This means to me that the National ads are not honored by the local franchise store owners so I can not get the $20.00 Fill up for my family with the boneless Chicken breast.
I will just to to Cik-Fil-A in the future and drive right past all KFC in the future to get the best. This is why you are #2 in the US
Uncle George
This is the 3rd time in 6 weeks that KFC Tambotie mall gives me the wrong order. When i phone them they said i must come back and they will correct my order. I'm staying 16km away from Kfc. I cant drive up and down because of their mistakes. If this is the way kfc operate i will NEVER buy from you again. And i will shame kfc tambotie mall. You are stealing my money. I have kept my slips as proof
Gerda
Completed a "CS survey" received a "form" response that ignored the issue, trying to turn it into a positive.
As you can see from the attached photos, what is marketed is no where near what I received.
At the store there was no real attempt to correct it.
Is this problem chain wide????
Thanks,
I received an original snacker with mold on the bread from the KFC in Madison Heights, VA, 1-29-19 around 12:55pm. Andrew was the shift manager on duty.
I have just opened my zinger stacker meal from the shop on Queens Road in Sheffield
There were six chips in the pack
Very disappointing surely this is not even a child’s portion
Regarding Davis CA 95620. Over the last two years I have been stopping at the noted restaurant approximately once every two months. I have yet to have a good experience. I have arrived home (10 miles away) without my complete order, been told that they are out of something I want and the best asking to wait until they finish the next batch of tenders and while I was waiting they gave the last of the coleslaw to an order that came in after me. I noticed that every time I go to the Davis place the staff is completely different. So I again tried to take home and order. Asking , before I ordered, what they were out of. Being told they had everything I order the 12 piece tender bucket. After the employee went around looking in the kitchen and checking with someone, I was told they only had 7 tenders left for the day. This was at 6:00 PM on a Sunday. I left immediately and went to a Pop-eyes, out of my way, and got my complete order, without any excuses and no wait. I have sent this complaint in a couple of times before but nothing has changed.
I really did not enjoy my dinner, KFC is my favourite but This time it was bad. I did not say “mmmmmmmm”
The chicken was cold and dry, the wings were so small and looked like they were fried twice because of how hard and chewy they were. The peice I requested wasn’t even the one I had in my box.
I am very disappointed with KFC tonight as I travel far for the halal resturant. It was not finger licking good:(
Hope I enjoy it next time...if I do go again.
No chicken, 25 minute wait if you want any kind of chicken. Staff does not know what they are doing! They would rather play on phones and make disgusting jokes then do their jobs. Could care less that they are unprepared for any kind of dinner rush. This is not the first time this has happened. KFC needs to be shut down on Bristol rd in flint mi! Waste of a building.
You probably don't really care because this is petty, but we eat at KFC Long John Silver right often and little things like this matter to your customers!!
I ordered one piece of fish for my wife who is sick and ask for the vinegar packs in bag. They gave me the bag and when I got home no vinegar. I called and they said they were out and had been ordering for awhile !!!!!!!!!!!!!!!!!!!!!!!! This SUCKS in the customer service world !!!!!!
Rest. # G 135201 / 7:11 PM
5715 University Parkway
Winston-Salem NC
Henderson Ky has the worst service in the world.
i placed a order of 20 piece meal.
i had all crispy chicken was suppose to be original
the side of mashpotatos were cold and i brought receipt same day in kenosha wi on 94 and hwy 50 they did nothing very upset and caused me family probalem
We went to KFC January 26, 2019 at 10:55 am Store # E720302. Address is 6400 West 120th Broomfield, Colorado
There was open boxes of forks stacked by the soda fountain, also noticed that the soda fountain was not clean in the tray
dried up soda in the pan.
If you need to contact us my email is johnsoneric56@gmail.com. Eric Johnson
I had few online offers on my kfc app flaming wrap £1 and bargain bucket £3. I went to keighley West Yorkshire KFC, when I placed my order and showed offers on my phone to the girl who was taking my order, she said her scanner is not working and took the code directly on her system, than she said code is invalid, she didn’t take both my offers, I had the same offer on my husband’s phone and when I showed those offers, she said the same thing, she was smiling because they don’t accept any offers and make their customers fool by saying that codes are invalid. I was very disappointed, why would you send offers when you don’t take them. My order cost me £26, it should have cost me only £10 due to these offers.
I went to your store R kfc T 2340 to purchase a meal on my night break and the shop was closed I knocked the door an the person walked into the back
If the were closing they could have at least beckoned to me so I took a photo of the times it clearly stated store closed at 12 midnight
I enjoy my breaks at your kfc and was really disappointed I had no meal Lewisham high street
I went to your store R kfc T 2340 to purchase a meal on my night break and the shop was closed I knocked the door an the person walked into the back
If the were closing they could have at least beckoned to me so I took a photo of the times it clearly stated store closed at 12 midnight
I enjoy my breaks at your kfc and was really disappointed I had no meal Lewisham high street
Good evening I attended your KFC unit h antelope park Bursledon road Southampton so198 he on the 24/01/19 at 1902 . I waited patiently for 9 mins to order my food via drive through, after another 7 mins I got to payment window confirmed order , moved to pick up window after a short while .stayed at window for a further 5 mins until a staff member decided to appeare and state possible 5 more minutes m8,OK I said then staff member returned to ask my order.I told the member of staff what I have ordered ask how long,not much longer m8. At 1931 he confirmed my order and said enjoy. I drove home,about 10 min drive to find no graveyard.wife asked me to return with food as our meals would be cold by time I returned. Returned to KFC store to find large queue, so decided to jump the queue went straight to counter.another lady was getting felt with at that time as her order was wrong.she stated she has already been waiting 20 mins to be seen.luckily I managed to grab the attention of the manager who had no name badge on and refused to give me his name.I explained that my food order was short so said he would only replace the gravey which I was short of,I stated my food would be cold by the time I would arrive back home.he said not his problem.cutting a long story short after briefly stating I was going to go on line and complain he said he would rectify everything.when he returned I explained that I have had three incidents from this store in the last 3 visits . his reply was what do you want me to do about it.I walked out very upset of how rude your manager and staff were and how unprofessional they all were.my average order always is around £30 and feel when paying for food I do deserve to be treated with some respect.I'm a 50 plus gentleman who works in front of the public for a living, and would dare treat members of the public like this.I do hope I get a reply to this e-mail as I really feel up set with my visit to your store.
Yours sincerely Mr Sean hagerupsen 71 Devonshire gardens Southampton hangs so318 he mobile 07828940189
Just ate buffet at KFC. It was awful, no white meat available. The cobbler was just peach pie filling poured out of can with a couple of pieces of dough on top, not even enough to cover peaches. The cost was too high. Could go down street and eat at Western Sizzlin for same price and many more selections. Very disappointed and will not return for buffet.
On 01-11-2019 at 7:07pm I stopped by store number C750034 and picked up a 16 piece meal I asked for all of the breast to be extra crispy and the rest original I had to wait for the order so they asked me to pull out of line. It was a very short wait time and the crew was pleasant. after reaching my destination we opened the bag we only had 11 pieces of chicken, all original no extra crispy and 5 pieces of chicken short.
It was nice to have a pleasant crew but I wish they could count and fill my order correctly.Poor management!!!!
Richard Bombard .
We to the KFC in Broomfield Colorado on January 20th about 10:30am ( They open at 10:00 am). and found the door was locked I looked thru the
window no lights on, We were concerned what was going on. If there was a problem there should been a sign on the doors but there wasn't.
The restaurants number E720302.
My order was wrong got all the home and it was wrong tried calling half a dozen times goes to fax. Very unhappy that I wasn’t listen to on my order and I was the only customer in store . They weren’t busy . Not the first time either but first time I will make complaint how hard is it when your there ordering to get it right thank you
Took a long time to get to order, took a long time to get food, when I did get the food it was to go, and I never said to go. Took forever for someone to give me sauces. Then I tried to make another order to take home and again a long time to get someone to the register.
Just left the KFC on E Main St, Columbus Ohio and the 3 workers were near the back door with the door open. There were 2 cars parked by the back door and 2 guys that were in gray sweatpants going in and out of the back door. As my husband and I got out of the car, the one worker with a headset on told us that they were closed. The sign on the door says 1030am. 6 other cars were told the same thing. You could smell the marijuana as we got out of the car. Well no money for KFC today!! Very disappointed because we have family here for a funeral and a lot of mouths to feed. We had to go to Popeyes..
KFC in Oakleigh, Dandenong Road at about 6.15pm.. On the 12th January went through drive through and the girl who took my order wasn't listening and when I went to the window to collect my food it was wrong. The girl at the window who gave me my food was rude. She slammed the window slide very hard. Those girls in there are miserable and do not want to be working there. They don't smile and are abrupt.
Regards
Christine
TO WHOM IT MAY CONCERN,
My complaint is with the KFC manager & assistant manager located at 6611 Sawmill Rd, Dublin, OH 43017. On 14 Jan 2019 at or around 12:45 pm I purchased a meal in the drive-thru and paid with my credit card. The assistant manger took my credit card and swiped my card and after multiple attempts, came back to the window and said, "there was a problem with the card reader and could I pay with cash"? I gave the assistant manager cash, I got my meal and drove off. When I got back to work I received a phone notification that my credit card had a recent KFC transaction in the amount of $6.09. Instantly I drive back to KFC to inform the assistant manager that my credit card was charged and I paid in cash also. When I walked into the establishment the assistant manager saw me and immediately walked over to me and "said she was sorry and the money taken from my credit card would be reimbursed to me in a week". I told the assistant manager that I "wanted to be reimbursed immediately" so I gave her my card and she swiped it but the reimbursement didn't show as a credit to my account. The manager kept asking questions from the food prep area but finally came around to the counter and said that I would have to wait 1 week for my $6.09 credit to show up into my account. I told the manager "that I wasn't waiting 1 week when I paid cash why don't you just give me my cash back. The manager kept arguing with me about refunding me with cash. I told the manager, "your arguing about $6.09 and what I expected was my money back with a fresh sandwich"! After 5 minutes of debating with the assistant manager and manager I received my $6.09 in cash but the manager was very rude and treated me as though I did something wrong! The manager needs customer service training and the assistant manager needs a class on how to operate a card reader because she seemed to be completely lost with how to use it! Lastly, I would appreciate a call back.
Thanks for your time,
Jeff Griffin
740 400-8911
The Yeovil branch is an absolute disgrace. I have been in three times since it opened and each time the dining area is disgusting, tables not clean, food all over the floor, bins over flowing not emptied! I dread to think what your cooking areas are like if your public area are like this!
I feel compelled to email and let you know I was appalled at the bad language used by staff. Swearing, taking the mickey out of staff & customers and horrific customer service. I have names if you need them but I'm sure that this is not what KFC want to portray as a business.
What I witnessed was bullying and intimidation. Im preety sure you are aware of this as all the staff concerned have been there for a long time and other people must have complained about this?
There were 2 young lads serving that were holding it together while the rest of the team were being hideous.
I could hear the kitchen staff swearing and poking fun at people and the supervisor was just rude and unprofessional.
Please have a word with your staff or train them in customer service skills.. no one wants to see this car crash and it's not a good example to anyone of how we treat each other.
Regards
Tracey
Once again terrible service in the Elgin branch. There are never enough staff and it can take up to 10 mins just to order. Once we got the food the fries were cold .... again!!!!! This has got to be the slowest fast food outlet in Scotland.
After waiting way too long , about 20 minutes, & there being no breast available, again, I ordered 2 bowls. Got home & there was only 1bowl in the bag!!! This place is awful!!!!
Arrived to staff laughing and joking with a customer who had already ordered food. We were left to wait and then staff didn’t acknowledge us at all.
Fortunately a lady from the back came out (Lee) and served us- regardless of the other staff laughing and giggling as they stood there watching us.
Not good customer service.
On top of this, there restaurant was a mess!
Went to your Elizabethtown Kfc and it was the worst meal I ever had. ordered a 3 piece chicken potatoes mac and cheese and side of green beans. no potatoes no green beans no roll and im not sure what the hell that dark burnt stuff was, but not what I ordered. ordered a 5 piece chicken strip got two strips and little bitty nuggets, and no potatoes. I could not take it back for I don't drive. my friend to me and dropped me back off at my place. worst dinner I have ever had anywhere.
Re: East Fairmont WV location. Take out. Chicken tasted terrible. Usually good. Something wrong.
I live on the south coast always eaten kfc every week until I noticed that fo some reason you have changed your fries
Why have you done this?all of my friends and myself find the new fries absolutely discusting and now we have not been to a kfc outlet for more than a month now,are you going back to the old style fries soon? If not not I'm afraid you've just lost around fifteen customers on the Isle of Wight and I'm sure we are not the only ones! Look forward to your reply kind regards mr s Abbott.
First of all my wife and I brought our grand children in to eat after the movies. The restaurant seemed like they had the aid conditioner on as bad to keep our jackets on to eat dinner.The dining area was filthy the carpet under the soda machine was sticky due to old soda spills. We where the only ones in the dining area. Empty trays that where stacked up and not been attended too. My ten and twelve year old grandsons said their was urine on the toilet seat and floor. I went i and saw the same.No employee ever came out to clean the dining area. This is unacceptable that the dining room and restrooms where filthy, I told my wife that this would be our last visit to KFC. The store is located in las Vegas the address is 2355 E. Windmill lane. I expect as a customer to come in to a clean and maintained restaurant. Unless they are super busy during peak hours and even then someone should be checking dining areas, bathrooms ect. My wife and I are disappointed in the condition of your store and like I mentioned earlier will not dine in any of the KFC's. Thanks for your time.signed disappointed Customer.
I went to your drive through yesterday to get ac pot pie meal for $5 . She told me it would take 21 minutes to make one . I left. The store is on baseline and central, Phoenix Az , 85041
I ordered 1 leg and 2 thighs meal with mac and cheese and mashed potatoes. What I got was three chicken strips and a small chicken nugget. This isn't the first time this KFC (132nd center) has messed up my order. Lastly, for whatever reason it took a very long time to get my order in the drive thru.
Kfc Paignton in Devon staff are very rude they always run out of chicken it’s dirty and they now have rat traps all round the place
Emmit [the manager} very disrespectful refused to change drinks for customers
I was in Detroit Schaefer and 6 Mile the tenant act like he didn't want to be there and was very rude this that made my experience that very unsatisfactory
Yesterday I went to the KFC on 127 South in Frankfort ky. I ordered a bucket of chicken and 3 sides. When I got home the mashed potatoes were busted through the container and my green beans were not there and the chicken was rubbery. I called the manager, Jessica Hill, and told her my complaints and will she replace my food. She said no. They gave out coupons through the mail now instead of exchanging your food. Well I laughed i thought that was the most stupidest thing that anyone would do. When I go to a restaurant, a fast food restaurant, I do not expect to hand over my money for food that is coming out the bottom of containers, not getting what you pay for, and that has been sitting to long. And then for the manager to tell me that I probably drop the food is why I want to exchange it and that I did not order greenbeans when the receipt was in my hand.. Then when I got upset she hung up on me. Without getting my name by the way to refund my meal for the coupon to replace the meal!. So I call back. We went around and around. She said I called her stupid when I said the comment she made was stupid and hung up on me again. So I have no food that eatable, and no money, and I'm disgusted with her and her management skills. I was not wrong to want resent food when I have her money. So I called the east side KFC. They told me they had not heard of this coupon for returning food and I could come to their store and they would honor my food. They did and were very nice and gave me fresh food. KFC your east side Frankfort ky is the way you want you're business to be ran. But because of the west side I will not go back to your restaurant again. As far as I'm concerned the west side took my money and did not care what they shoved out the window. Bad business KFC. Bojangles for me from now on
I was sitting in the drive thru at the KFC in Craigleith Retail Park for 30mins as the speaker doesn’t work and neither does window 1. Meaning each car needs to go to window 2 to order their food and wait for it to be ready. This causes massive delays and is very inconvenient for myself and my partner especially since you are called ‘fast food’. With the shape of the drive thru it is impossible to leave once you are in the queue so you have no choice to wait this ridiculous amount of time for your food. Will not be returning to this restaurant in future.
I have a platform where I will lay my compain fully without my words being limited to 100,please reply on that email or thamsanqakhumalo21@gmail,i hope you the image but I want to make you understand how does d@ happen so d@ when go to d@ shop you know what you gonna deal with
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