Kohl's Complaints Continued... (Page 2)

My Complaint is Regarding store Manager at Shelby Township MI.... MARIO
Being a former employee it took everything I had NOT to Deck him. The way he is DISRESPECTFUL to many Female Employees with the EXCEPTION OF HIS PLAYMATE "CHRISTIE". Not only is there a Definite SEXUAL ISSUE THEIR which can be verified by camera but she is also given treatment that others would be Fired immediately ...leaving for lunch without punching out, sitting in his office for hours on end while others are working short handed and then he reprimands employees in front of Christie , for NOT WORKING FAST ENOUGH OR OPENING CREDITS.
The way he disrespects Sue in Jewelry, he needs to be TERMINATED ASAP. He has said things to others that she is useless because of her age and that because she is diabetic others have to pick up her poor performance.
Mario and Christie both being married are a disgrace to being married. I'm sure if Their spouses were to find out they would be Divorced. And it couldn't happen to the two MOST DISGUSTING WORKERS KOHL'S HAS....
I have witnessed their x rated behavior in front of customers, in private..where I walked in on them ..only to be threatened to be fired.....Thank You For the favor...I have complained in the past to Corporate ....Nothing...Im sure Christie Husband being a Shelby Police Officer would love to see the pictures of the two of them...Funny how they ALWAYS CLOSE TOGETHER OR WORK THE SAME SHIFTS........
Mario is going to be sorry for his actions and disrespect for the way he treats and speaks to the coworkers Other then CHRISTIE.
CORPORATE GET OFF YOUR ASS AND DO SOMETHING WITH THIS PIG OR SOMEONE WILL.

I’ve been shopping at Kohl’s since they opened, never had a problem, great sales, the workers are all nice & very helpful my only complaint is I’m no longer getting sale adds to my e-Mail now I get them in the mail coupons & such. Recently I tried to open a Kohl’s app. so I could go to it to use my rewards it says wrong E-Mail and or password now I’ve had the same E- Mail forever I can’t get to my rewards to use them, I called the service dept. They were suppose to send me a 10$ coupon to use on my next purchase never came to my E- Mail agin I called to say it never came to my E-Mail Agin Now I’m not getting any E-Mail adds WHY??? All the other stores I shop at send me E-Mail Why all of a sudden I’m Not getting any & I can’t get to my rewards to use them! Here’s my E-Mail ottiset@aol.com Good luck I probably won’t hear anything back from you either! I always pay my bills on time too! I guess this means I won’t be getting my 10$ Birthday Gift in July thru my E-Mail either beings they can’t seem to get to my E-Mail! Thanks for listening! Candy Carter

I purchased a relic ladies watch on 5-20-17 and was told at the time of purchase that if the battery stopped working before the year was up that kohls would replace it free of charge. Well, the battery stopped on 3-16-18 so I took it to my local kohls store today, 3-17. Was told by the jewelry department that they no longer replaced batteries as of two months ago due to a policy change. I understand policy changes, but feel that my battery should have been replaced. It was not my fault that it stopped or that your policy changed. The clerk told me she no longer had any free batteries but she could sell me one for 10.00. I told her no thanks so went to speak to a supervisor, who told me she would give me 20% off of a new battery. I didn't do that either, but left very disappointed that kohls would not honor what I was told upon purchase. I'm not expecting that you will do anything about this either, but just feel this is not fair to me. I was very polite and just let them know that I thought is was very unfair. I walked past the jewelry counter, on my way out the store, and could hear the two discussing me at the jewelry counter. Not good protocol. Thank you for listening
Barbara

A few days ago, I bought an Elite 30 cup coffee pot online, instore at your kiosk at the Macedonia, Ohio Kohls store.... ...Order 5459358258. The kiosk was not cooperating and it took me at least a half hour to complete my order. I had an employee first help me. The keys were sticking and printing the wrong letters. The employee spent plenty of time with me, but then I told her I could finish myself. I put in my credit card, then promo code but I wasn't fast enough and my order was lost. I had to start over, ready to tear my hair out because the kiosk would not work. It activated very slowly. I finally asked a second employee who helped me from start to finish. She was very patient with me also like the first employee was. At least you hire good people.

I can't believe this is how Kohls operates in getting a single sale. Those kiosks are junk. Both employees also had difficulty using them and they should have been familiar. They told me they were acting "slow" that day. Well, there is no excuse for this nonsense.

Get your act together Kohls or I will have to take my business elsewhere.

Gayle Spann

Problems with Kohl's.com. Spoke with Young Lady about my order and using my Kohl's Cash and Yes2 Rewards, along with a $10.00 gift card your company had sent me for my Birthday. She couldn't help me so I ask for a supervisor. Was put on hold for awhile, Not really put on hold because I continuously heard talking in the background. She finally said I have a supervisor that can talk to you, NOW!!! I heard music, then a ring, that rang quite a few times and then a recording that said no one was available, yet I had held on while she spoke with WHOEVER and then said I will transfer you!!! I left a message with MY NAME AND MY TELEPHONE NUMBER FOR WHOEVER TO RETURN MY CALL. THIS WAS AT AROUND 2:30 PM EASTERN STANDARD TIME AND IT IS NOW, ALMOST 6:30 and NO RESPONSE. I SPEND TO MUCH MONEY AT KOHL'S TO BE TREATED THIS WAY. I will be CLOSING MY ACCOUNT JUST AS SOON AS THIS INCIDENT IS TAKEN CARE OF IF THE OUTCOME IS NOT TO MY SATISFACTION!!!!!! RIDICULIOUS!!!!!! CUSTOMER SERVICE!!!!!
Martha Crawford
7709428658

I ordered two items from kohl's I only received one and when I called to question them about this the just kept repeating it would take 24 to 48 hour for someone to contact me an to tell me if the were going to send me an replacement and to check back with them repeatedly. To improve they should send the replacement right away and not be an jack ass about it.

I noticed a negative report on my credit rating due to a single late payment of $75, which was immediately paid once it was discovered. If Kohl's is that quick to report a single event of such a low balance, I am cutting my Kohl's card and will never shop there again.

Paul Carroll
36 Los Platillos
Rancho Santa Margarita, CA 92688
(949) 636-9903

Went to Kohls on 1/7/18 at approximately 4:00 pm to buy new pots and pans. Was interested in 10 piece Red Copper Cookware Set. Pulled up the Target website on my phone ad saw it was selling for 99.99. It was 179.99 at Kohls. Spoke to manager Jean regarding price matching, who then spoke to manager Dawn. I was told I had to bring in a paper flyer. Why would I drive to Target to get a flyer and drive all the way back to Kohls to purchase it? In this day and age of electronics, I see no reason why showing it on my phone, or having a manager pull it up on your store computer would not suffice. We have been able to do this in the past and have never had a problem.
I can be reached via email or at 845-774-5572.
Thank you.

While shopping at the Frederick, MD store on Thursday, December 14, 2017, I had the worst experience I've ever had in a Kohl's store. First, there was no selection of baby boy Christmas outfits (other than pajamas), but plenty of selection for girls. That was an inconvenience, but not so bad - I just figured they were sold out rather than not having sufficient stock. When I went to the cash register to check out, I picked up a Kohl's gift card. I asked the cashier BEFORE purchasing the gift card if that would count towards Kohl's cash and she said "YES". I bought a $100 gift card with the understanding that I would receive $20 K's cash for that item alone. I also purchased another $102 in other items for a total of $202, but the actual total I got credit for in K's cash was $196. The total K's cash I received was $10. The cashier said that wasn't right because I should have gotten $20 for the gift card, so she called the manager. The manager said you don't earn K's cash for the gift card. The cashier apologized and said she didn't know that. I then asked why I wasn't being given credit for the other $102 instead of $96 and she said part of that was tax. I told the manager I didn't want some of the items and she said could void the transaction & have the cashier re-ring everything or I could go to customer service to return what I didn't want, which is what I did. I didn't want the cashier having to re-ring everything while other customers were waiting. When I went to customer service, I said I wanted to return the gift card because I could have bought that at a local grocery store & earned gas points if I had known I wouldn't earn K's cash for it since I was given incorrect information by the Kohl's employee. The customer service lady called over another manager because she said you can't return gift cards. I told the manager I should receive some compensation for the gift card because I wouldn't have bought the gift card if I had been told there was no K's cash being earned on it & it was her employee who told me I would. The manager said they have a lot of new employees & she was not at all concerned that I was dissatisfied and told me I could not return the gift card and I couldn't get any additional Kohl's cash (or offer me a minimal dollar amount coupon) -- too bad, so sad was her opinion. I was never rude or unpleasant with any of the associates and didn't mention which cashier I had gone to because I wasn't trying to get anyone in trouble. I just don't think I should have been out of the extra $20 in Kohl's cash due to an employees mistake. I have been a Kohl's credit card holder for 10 years and never experienced such poor customer service. It was an unfortunate situation, but I don't think I should be out the extra Kohl's cash I thought I was receiving due to employees not being properly trained. Thank you, Robin

I ordered the 55 inch TV on Wednesday 11/23 at 101am which was 1201am Cst, paid for this with my credit card. The order number is 4164817745. I called on Thursday 11/30 as I could not see when my package was shipping and I got one part of my order that day. When i spoke to customer service I was told the package was lost and the associate was going to file a report and that I would receive an email about the report. I received no such email. Today 12/2 I called and spoke to a customer associate female who said well there are no more TVs so call back in 7 days to get your credit card credited. I called back and spoke to a male customer associate and was on the phone with him for over 45 minutes with him telling me Oh I am trying to resolve this please hold, then I would be placed on hold for another 15 minutes and he would come back on and say oh i am still trying to resolve this then after about 50 minutes of this the phone is suddenly disconnected and he does not call me back. This is extremely poor customer service and I expect a call from someone with an appropriate resolution. I want the product I stayed up half the night to buy asap. This is ridiculous that I have to go through this to buy a product from your company. I will be calling corporate and I have no problem contacting the CEO if I need to. My phone number is 315-269-5836.

Kohls had a steam mop for sale $49.99 regular $100. I got to the store yesterday and they said it was a national ad. I was told I would have to shop online that the mop was not stocked in the store. I drove there first to get the mop and beat the crowd. Several other stores had sales (as you all know) but this was my first experience where a store advertised a sale and then told me it was not in their store to shop online. They should of said only available online in the advertisement for our area. Bad customer service for Kohls. The in store manager did nothing yesterday except told me to shop online. . There was not a steam mop in that store. I thought it was false advertising. I would like to know why the managers only solution was to send me online for a mop that was advertised on sale in the store . I wanted my mop yesterday so I could get some housework done this week. It would of been fine if the mop sold out but this was not even in stock. I would lose my Avon business if I treated people this way. I was there at at 5 am for the Black Friday sale. This was the Springfield location. The managers name was April.

Worst Customer service I have ever had to deal with. I will never shop online or in the store or ever give them a dime of my money again. I hope that they realize that Amazon is there's and a lot of others competitors and they have a lot to lose with them. I will stick to Amazon and enjoy there customer service and products

I ordered 4 Yankee candles online. I received 4 Sonoma candles, and the packing slip indicated it was supposed to have been shipped to Indiana. I called "customer service" Thursday evening. This person was VERY difficult to understand. I was given a reference number, and was told I would be contacted within 24 hours. I called again Friday evening as I had not been contacted by anyone. I spoke to 2 different people that evening, and was given still another reference number. I was told to return what I received to the store for credit. Really? The credit will go to Jessica in Indiana, while I still do not have what I ordered (and have been charged for). I was told I could re-order. Really? So I can pay again for something I've paid for and didn't receive? Plus, I used special offers I'd had to reduce the cost. Those offers are no longer valid. I am livid. I ordered these early as they are for my daughter and son in law who live in Guam as he is in the Navy. I need to ship them early, so they have them in time for Christmas. I felt like I wasn't being believed by the customer service reps. Even after I read off she shipping order number from the packing slip in the box delivered to me. I have been a customer for many years, but after this still unresolved fiasco, I'm not so sure that will continue to be the case. It has been STILL another 24 hours, and NO contact. Very disappointed.

Not even sure where to begin... For the first time ever I made an online purchase of 2 pair of shoes, 2 pillows and a shirt. I received part of my order and the shoes where not the correct ones, so I had to wait 4 days to get my money back. The 2nd pair of shoes were sent back supposedly because they were unable to deliver them. It is now almost a month later I cant get anyone to help me find out where these shoes are, I can't get my money back and have wasted a lot of my time trying. I needed these shoes for work, never laid eyes on them yet paid for them.

It started last week I called to place an order told the person all the information a pair of sketchers that were on sale for $54 had $10 Birthday Kohl’s cash a 30% off and free shipping so ask for the total of my charge he tells me $47 I’m like WHAT felt like I was dealing with a 5 year old. Said let me talk to a manager and cancel the order he says ok it’s canceled and he hangs up on me . Fine I go to my Kohl’s store and with the help of a worker order the shoes on the kiosk. I get the package yesterday not even in a sketchers box a plain brown box with the information written in marker and inside the wrong shoes . I bring them back to my Kohl’s and talk to the young man who helped me last eeek ordering them I asked him if I should reorder he said no because if they are screwing around it’s going to happen again . I am totally disgusted what is going on with Kohl’s used to love shopping there but no more and it isn’t only me my friends feel the same way. Oh and here is what I ordered
Sketchers EZ Flex 3.0Msjesty Woman’s shoes
Ski 77385805
Size 6 black $54.99

today I purchased over $100 in-store. when I went to check out my card was denied. the salesperson told me she did not have an explanation and I had to use another card. when I called customer service at home they told me I could use a photo ID and would send a new card in a couple of weeks because the old one is no good again no explanation how this happened. I have been a customer in good standing since 2009--now I can't shop until a new card arrives because your store employees do not know that they can accept a photo ID. I hope I never have to shop at your store again

I have been trying to buy a suit for 2 weeks now. For my brothers wedding. Now after several messed up orders and 8 phone calls to try and straiten things out. I tried today and made an order. The man assured me it was in stock and correct. They have at this point. I got the email back and it all looked good EXCEPT. He did NOT put the jacket on 1 day shipping. I had 3 weeks before the wedding to buy a simple jacket and pants. now I have less than a week. Im told Ill get the pants in time but not the jacket. I called a few minutes ago. I told them all about it. They said even though it was his mistake. they CANNOT change the order. So I will NOT get the jacket in time for the wedding. They would NOT even let me cancel the order so I could place another order to fix it. I have no choice now because I am OUT OF TIME. I will simply return the pants and jacket when and if they come in. I will have to take my business some place else. My wife swears by your company. This was my first order and my last. I will contact the attorney generals office and make a large post on a social media site. I am over 50 yrs old and I have NEVER had such a hard time about trying to purchase a jacket and pants. The last phone call I talked to a supervisor and said he could do nothing and would NOT give me his supervisor because now there are none available. because its 4:00pm on a sat. All I want is a jacket and pants, or a suit by the 19th. Ive only tried for 2 weeks to get one from your store.

On Friday, September 1, 2017 I went to Kohl's.com to pay off my balance of $205.39. Three times an error message came up, telling me that "our systems are having problems", call customer service. After that, I called customer service at: 855-564-5740 so I could pay off my balance of $205.39. A helpful gentleman in Customer Service helped me and took my full balance payment, confirmation #182021349. I noticed in my bank statement today, September 5, 2017, that two payments went through for $205.39. I called the customer service number immediately and spoke with Love. She said that Kohl's would refund the amount and it would take 2-3 days to show up in my bank account. After the phone call, my husband called me and said that the landlord put our rent check in the bank tonight, which would mean that it would clear tomorrow morning and it will bounce! I called Kohl's back when I got home and spoke with Love again. I told her that the money needed to go back into my bank tonight or my rent check would bounce. I also said that if it bounced, Kohl's needed to pay my bank fees. She said she could mail me a check.... Really?!? That would take 5-7 days! I told Love that I didn't want to speak with her anymore and wanted a manager to assist me. She left me on hold for 8 minutes and then she came back on the phone! She again told me that a manager told her that a check could be mailed to me. What?!? She assured that the money would be refunded in 2-3 days and I told her that doesn't help me. It was the original customer service rep who took my phone payment that made the mistake. He never told me that I had already paid my balance in full! I asked again to speak to someone else and she told me everyone else was too busy. I hung up and called back and got Luan on the phone. I repeated my story again and requested that she give me the time each payment cleared so I could see where the real mistake was made. My online payment went through at 4:46 p.m. and the customer service rep took my payment at 4:54 p.m. Luan asked me, "Why did you do that? It was your fault." My fault? The customer service rep never told me my payment went through 8 minutes earlier! Had I known, I obviously would not have made another payment! I asked Luan, "Why would I do that?" Luan's response was, "I've seen sillier things!" I told her that this was in no way my fault and requested to speak with a manager. She had me on hold for 12 minutes with elevator music in the background... Then, Marcos, a customer service manager came on the line. I told him my story and said that my money needed to be in my bank account tonight. He said that is was already electronically through and would take 2-3 days. His hands were tied and there was nothing he could do for me. I told him that I love shopping at Kohl's but the phone customer service sucks and if my check bounces, Kohl's is paying my bank fee. He told me to feel free to file a complaint and see what happens. This is the second time I've had a problem with Kohl's lack of customer service on the phone.

I went into Kohls on 9/2/17 around 3-4pm CDT and by the entrance where the Kansas City Chiefs t shirts were. As soon as I walked in I heard and saw the manager SCRRAMING LOUDLY at an elderly customer. The elderly customer was always calm and had a soft voice but the manager just kept screaming at her at the top of her lungs. I was shocked!! I always believed in customer service and I'm aware that the customer sometimes is not always right but to scream at a customer in a voice so loud that it even embarrassed me in just unexceptable!! This went on for at least 10 minutes and when the elderly customer turned and started to leave the manager then yelled loudly and sarcastically "Have a nice day"! The elderly customer didn't even turn around she just kept walking out the door. Then the manager says to the sales associate "some people just like to argue"!
To me, the only person that did the arguing was the very unprofessional manager!! this manager needs to be reprimanded!!

The bottom line is this. Kohl's corporate sent my package to a diff address. Said it was all my fault would not help (with attitude ). Said it was the address I gave them and the same on my account. Different city road and zip code! Computer mess up or hacked card didn't matter all my fault they said. I had to track down the package. Lady who got it called customer service what do i do with it? (My account number was with it) they told her to keep it.

She takes it to the store exchanges for bigger sizes and walks away with my Levi's and Vera wang. Kohls customer services blamed me would not credit me because I do not have the goods because Kohl's told her to keep it. They also transferred me to three people dropped the line in two separate calls to them! Then finally they insult me by offering 15 percent off my next online order. They give away my package don't credit me and I get the brush off.

Went to Kohl's to buy a Xbox was told at customer service I could use 30% off so then I go to pay my Kohls charge so I can make the purchase then get it checked out. They tell me I can't so I called customer service and talk to them told them what I wanted to purchase and they told me I could use 30% off. I went back to the store and pay it on my charge again. I could not do this I called customer service again she said they would make it right so I go and do this again. I cannot do this how can they tell you 4 times that you can do this and then when you go to pay for it you can't do it someone does not know what they are talking about I am very upset at Kohl's.

After a few days of thinking about this I have decided to express my dismay. I went to Kohls the other day and bought 99.99 worth. To my surprise I received 10.00 in Kohls cash. After getting home I thought about this and thought had I known I would have reached over and grabbed one of the candy bars or other trinket that is always on the counter to make me over the 100 and legible for 20 Kohl's cash. The cashier has no problem asking if I want a credit card so I believe she could have made the same effort to mention the fact that if I saw something here I could but my sales over the 100 and get an extra 10 in Kohl's cash. Not really mad about this just a little up set when I think about helping the customer. Thanks for listening feel better now that I have expressed myself.

Of note, I normally have wonderful shopping experiences at Kohl's. Today, however, I am almost as angry as I have ever been after my shopping visit to the Kohl's at 13725 Foulger Sq, Woodbridge, VA 22192. As a gift, I received several hundred dollars’ worth of Kohl's gift cards from my husband. Excited to get new things, I went to Kohl's today and shopped around. Upon checkout, I attempted to use the 30% coupon I received in the mail (I am a Kohl's CC holder) along with my gift cards (GC) to pay for my order.

At this time, I was unceremoniously informed that I could not use my GC with that coupon which is evidently only good if I put the whole order on my Kohl's credit. THIS is my first issue. What the heck is the benefit of being both a Kohl's CC holder and a person who has GCs to spend?? It seems very unjust to penalize a person for trying to use money at Kohl's with a coupon that was sent because they're a CC holder in good standing. Come on now, Kohl's, you can do better regarding customer service on this issue because I now have hundreds of dollars for merchandise in your store that I can't seem to "spend" with the coupons you send me.

My cashier told me that the only way I could use my gift cards was to pay full price for the items I wanted to purchase. That conversation leads me to my second issue. When I asked to speak to a manager a young man named Lu came over and told me again, unapologetically, that I couldn't use my gift cards and the coupon at the same time. No other option was offered to me. No other coupon was mentioned or even an attempt to find an alternate solution. After a few go rounds of "why is the policy like that" and "that's the policy so that's how it is", Lu left with a brief "sorry" (but not sorry) over his shoulder.

Imagine my surprise when I called back to inquire about the name of the manager I spoke with (because I failed to get it in the store due to the fact that I was upset and with my 'tired of shopping' 2yr old) that the "manager" I spoke with. The woman that I spoke with said she was a manager and was very kind but, to be honest, the damage and frustration was already done.

Why tell you all this? Foremost, I'd appreciate you rethinking your policy about not being able to use gift cards with coupons for purchase. I can understand not paying your CC with a GC but if I have a coupon and a GC at the time of purchase what's the big deal? Second, I would appreciate at 30% coupon that I can use with my GCs. I still have hundreds of dollars to spend (which Kohl's already has) in your store and I'd like to do it fiscally if at all possible.

Third, as I mentioned to the manager I spoke to when I called to ask for Lu's name, maybe this can be a training topic for your employees. If this is a policy you're going to keep (and who's kidding who here, I'm sure you likely will which is disappointing on so many different levels), your policies shouldn't be the end of the story. There's always another solution and most likely one better than "No. Sorry." and then walking away.

I just got off the cell phone after calling Kohl's Customer Service. I spoke with a person who was not helpful. I have been a Kohl's customer for many years. I was attempting to order "on line" but my email and password would not go through. (kept telling me incorrect). I have had this problem with Kohl's several times and always end up getting a new password, which I write down for next time. However when "next time" comes around, my password or email or username, I'm sent "incorrect". I am at my "wits end" with Kohl's. While on the phone, I used up a lot of my minutes just trying to get satisfaction and order.

The person I talked to said "Are you sure you have an account with Kohl's?"I wasted over a half hour trying to explain what I needed and who I am. Finally ordered two pair of men's Croft and Barrow (which he could not get Barrow straight) side elastic shorts for my husband. I explained to him that I would like to pick up at the store. I gave him my address in Port Orange, Fl where I live. He told me to pick up the order at some other store that I had no idea where it was. I finally ended up after over half an hour, canceling the order. I had a promo code which I tried to give him.

He said it could not be used at this date. I received a 30% coupon in the mail yesterday and that was the reason I thought I could save money. After all this, the coupon could not be used until Wednesday. I will try to order again on Wednesday, the 24. I hope I have better luck. It is difficult for us to get to the store as we are seniors and the traffic some times gives us trouble. But we did not want to pay postage. I will try again another time. My husband loves the shorts and has several pair that we purchased at the Kohl's store in Port Orange and needs more.

We have always "loved" Kohl's and shop there often when we get good prices as we are on Social Security only and have to watch our money.

I am trying to get into the Wedding Registry on Kohl's site and I keeps getting a code that says pmpSearch_header_tmpl. It will not bring anything up for me. I contacted customer service and they told me it was my browser. It is not my browser, I have tried others and they too do not work. No help there with C.S.! Please have your computer services department look into the problems you are having, as I have seen other people are experiencing the same thing. I have filed a complaint with Kohl's site and still no word back from anyone. Guess KOHL'S doesn't want to make money.

Was just at Kohl's in Delaware Ohio. Wanted to purchase a aqua colored jacket on a display because it was the only one left in that color. They refused to take it down. Never heard of a store refusing to sell an item. Extremely disappointed because I'm not from this area anyway.

I ordered an iRobot Roomba 620 Vacuum Cleaning Robot from Kohl's.com as a gift for someone. Problem #1: There was a problem with the kohls.com website and I was charged twice for the same item. Ultimately, I was able to get one of the charges removed. This was my first hint that Kohls.com does not run a functional online business.

Problem #2: The order was taking a long time to be delivered, so when I checked on the order and was shocked to discover it had been cancelled without my knowledge - I was unaware that this had happened. I thought the item was being shipped because the amount of the item remained deducted from my bank account (via debit card). I called Kohl's to find out what was going on. The kohls' customer service person routed me to a Kohl's fraud specialist who grilled me, particularly about the shipping address. He looked it up on Google maps and quizzed me on the cross streets and what the building looked like. After this lengthy and humiliating experience, the costumer service person placed a new order (with a new small discount applied) and assured me the order went through and everything is fine and the order will ship. This leads me to Problem #3

Problem #3: Today, I check on the order and am flabbergasted to find out, once again, IT HAS BEEN CANCELLED. I WAS NOT NOTIFIED OF THIS AND THE AMOUNT OF THE ORDER STILL SHOWS IT WAS TAKEN OUT OF MY ACCOUNT. Now I am angry and very upset (because the gift recipient will not be getting their present anywhere close to a reasonable timeframe). Again, I talked to a customer service rep who routes me to a Fraud specialist - who again interrogates about the order. Once again, the Customer Service rep re-submits the order and assures me it will go throughI have no confidence this will happen, and now my bank account shows that I am once again paying twice for this item. I cannot afford to have an additional $244 taken from my account - for any length of time.

I feel disgusted, humiliated and defeated by this experience.

I bought a 3 piece suit last week at the Evansville In. Kohl's west side store. The seams on the jacket were not properly sewed, Places where the seam was not sewed. I have always shopped at Kohl's store because of the quality. The brand was Elle. I did return it and was treated very nice but was very disappointed that I had to return it. The suit was on sale but I still spent almost $90.00 on the suit. I'm not the type of person that normally complains, but from now on I will have second thoughts about buying anything from Kohl's. Thank you for your time and listening to my review.

I would like to just let you know that the Kohl's stores in Goshen and Mishawaka Indiana need to cleaned better. I use to work for Kohl's in Goshen back in 2009 and 2010 and our Manager Christy always had us folding and straightening up the clothes when we had nothing to do. yo go into these stores now and there is more racks than I have ever seen there but is nice for price and the clothes are everywhere. I guess what I am saying is you hardly ever see anyone cleaning up the tables of clothes folding or hanging up from floor. The clothes are all out of order when it comes to the size.

I told a employee there that the same managers I had must not be there and they said no they have new ones which really shows, you would think they would make the store look better so people can shop easier. I know my Mother in law loves Kohl's but said she will not shop there anymore (Mishawaka) cause it is so hard to find what size she wants cause of them being all mixed up. could you please help your Managers to get a hold on the cleaning and stacking by sizes get the store back to where it use to be?

I purchased an Armitron watch (ladies) sometime ago (maybe 2 yrs. ago) and wore it a few times. I recently pulled it out to wear and both sides of the watch fell off. I took it to the Kohl's in Turnersville, NJ to replace or give me credit (had no receipt) and they said they didn't have a skew no. so they couldn't do anything. They didn't even try. I believe I should get some kind of credit for the watch. At the time, I paid $40 for the watch on clearance. Thank you for hearing this complaint. I hope you can accommodate for this complaint. I usually don't have ay problems with Kohl's.

I am writing to Kohl's Corporate Management, to let them know how DISAPPOINTED I was with the (customer service in management). I have been shopping at Kohl's in Woodbridge since the doors of the store 1st opened. I have spent thousands of dollars in those years, and was always satisfied with the service and merchandise I received .Till, Friday Feb.12, 2016. I went shopping accompanied by my 27yr old son, who was trying to pick up some last minute clothes for his trip to Cancun. When we approached the line to pay, the total was $289.00.That was after my discount.

Maybe that doesn't sound like a lot of money to you, seeing as though you have millions of customers. I brought ( 2) (kohls cash coupons) for $20.00 ea.The young man at the register said they where expired by 1month.I said this is $40.00 can you at least let me use 1 of them?, and his answer was no. I asked to speak to a manager because I had used an expired coupon 2months earlier for $20.00 when I purchased a large amount of merchandise and they said no problem.

I don't try to make it a habit of bringing expired coupons to the store, but I can't make it back to the store every two weeks to use them. After all it is a (thank you) coupon for me spending all the money I do in your stores. A woman named (Fatimah)(assistant manager) 1 register away came over, looked at the coupon and with a VERY (snotty attitude) said you can't use these they're expired and there are NO exceptions. I said I've been very good customer for years, you can't even allow me 1 of these coupons?

In a VERY condescending way she said ( Oh, if you're such a good customer why would you bring in expired coupons , do you do this all the time?) . Even my son said "Whoa", did she have to be so nasty about it. I've worked in customer service for 23 yrs. and I know if a customer is upset over something , you don't throw fuel on the flame. This to me was very inappropriate to say, I asked to speak to her manager and she said fine, he's going to tell you the same thing. By that time I was so mad at the way (Fatimah) had spoken to me I just wanted to leave everything on the counter and walk out. A gentleman by the name of ( Caz ) came over, he was much nicer about the situation, even though I didn't get to use the coupons, he at least was much more curtious. If I hadn't of spent 1 1/2 hrs in that store picking out clothes and merchandise that my son needed for the next day I WOULD HAVE JUST WALKED OUT.

I never take the time to write letters to corporate management, but I just can't believe how much customer service has gone (down hill) at this store. I told the manager that this will be my last purchase at your store. I know my opinion probably won't change a thing, I definitely think some of your management (Fatimah) needs to be retrained in how to deal with customers. In many high end stores, the customer is always right. Without the customers you wouldn't be in business. (Fatimah) seems to have an attitude that it's FINE to loose a customer, because there are hundreds more coming thru the door.

But that's how bad business starts, one person at a time. There is a lot of competition in the area, sad to say she isn't helping you keep any good paying customers at your store. At least I feel better now that I have spoken my mind, and I do intend on letting others know about my experience. It's a shame that this store is losing business because of 1 very rude assistant manager (Fatimah). I hope that Corporate can fix some (MAJOR) customer service problems. Thank you for your time.

Was in shoe department found a pair of boots I liked was looking for box couldn't find it so I took the one on display along with another pair. I was looking around store I forgot about the two different size boots I had got to check out and cashier says I got the pillows code I guess didn't think about it until I got home and looked and wow I had both the size 8 boots. I thought I was being watched I spent over hundred dollars. I'm not a thief and I don't appreciate being treated like it.

My boyfriend purchased a sonic clean plus spin brush for Christmas, and not even one month later I had to return it when the brush would not stop spinning till it died. When I went back all of the brushes were broken in the box(see attached), the girl at the counter was very rude and the manager was of no help, they would not give money back. All I got was an attitude and the girls were staring me down the whole time as if I should not be returning a broken product. I do not want to come in every month to waste my time returning this product.

I love khols and I loved my spin brush until it broke. My family and I have been loyal customers for a long time. When I asked, the girl said that if it broke again I would have to come in and return it every time it broke in a snarky way. I do not think I should have to keep buying broken products, and I would like my money back to get a brush of quality. I also think that maybe these employees could learn how to treat customers with respect and kindness to portray kohl's in a way it should be as if it was their own company. Thank you.

I am writing a complaint to let it be known that customer service at the Kohl's in Havertown, 250 W Chester Pike, Havertown, PA 19083, has seriously declined to the point I will no longer shop there. I don’t know who is doing the hiring there but they are certainly not setting the bar high. I’ll give you a few examples: It’s the holidays, so I have made roughly 3 trips there since mid-December. About 2 weeks ago I was paying for my items. The female at the cash register just sat there chewing gum, very loudly, mouth open, and acting like she was doing me a favor. I was totally grossed out with her loud gum chewing and attitude. God Forbid somebody say “Hi, can I help you,” or “Thank you,” when the transition is complete.

I was in there yesterday, 01-18-16, and again, ran into store associates who could care less about anything. There was a young male standing in the men’s outerwear section. I asked if he could point me in the direction of luggage. He didn’t even look at me and stated, “Over there,” without pointing in any direction. I started at him for a second because I thought at this point maybe something was mentally wrong with him. Another young man then approached me and told me where to go.

Same day (yesterday), I am standing in line ready to check out. The one young lady at one of the registers had a huge nose ring in her nose. As I was stunned to see that a company would let their store associates who deal with customers wear anything want, I noticed out of the corner of my eye a young male standing at the end register with his finger in the air. After a few seconds I realized that this finger in the air must mean the next person.

I walked to the register with my item (a luggage set) and put it on the counter. He never said hi, or any other word. He actually just stared at me. At this point I was getting irate. After a good awkward moment of us staring at each other, he mumbled, “oh, you’re purchasing this,” which was extremely difficult for me to decipher. Why else would I have put it on the counter if I am not buying it?

I am a professional who spent $300.00 there. I don’t expect everybody to be perfect, but a few very simple things, like “Hi” or “Can I help you” or “Thank you” are not too much to ask. I don’t expect somebody to be chewing gum like a cow with an attitude or blow me off by saying “over there” without pointing to anything, or a cashier to give me a blank stare when I’m trying to check out.

Just a word of advice. If you want people who are going to spend real money shopping there, I suggest you perform a customer service make-over, because right now, it looks like there are no standards. Either pay better wages for higher quality or fire your hiring manager and hire somebody who knows what customer service is, because right now, customer service there is substandard, to say the least.

If you want Kohl’s to turn into Walmart, keep doing what you’re doing.

Purchased 2 pairs of jeans and discovered when I got home I had been charged for 3 pairs. I should have been more alert while being rung up, but I was in a hurry and only noticed my savings that the clerk called my attention to. I don't blame her totally. I'm upset with customer service because of the clerks attitude. She strongly implied I wasn't being truthful and wanted to know why I didn't notice it immediately. She also questioned me about when I purchased them. She had the receipt which had the same days date. I can understand her being suspicious, but she could of handled this better. She gave me my refund, but I don't know if I will shop there again. I didn't appreciate the way I was treated.

Received a discover card ($250) for my 25 year bonus at work. Decided to get a set of Circulon pots and pans (lame, I know). Found a great deal at Kohl's and about 4 days later the package came. Only problem was it was a set of ear buds ($25), not my pots and pans. No problem, I can live with the delay a few more days although I really wanted them for the holidays. Called customer service, I was informed that they WOULD NOT send out a new set until I either dropped that package delivered erroneously at the store or waited 3-5 extra days for a UPS label to come my then, THEN for the package to be returned and processed.

It's a week before Christmas and there is NO WAY I am going to the mall to return their screwed up order. So you are talking a few weeks at best. When I asked the lady who would know I returned the erroneous order so I could get what I actually ordered, she had no clue.Then she put me on hold FOREVER, came back and informed me they were now out of those pots and pans and I was basically out of luck. I will NEVER, EVER shop at Kohl's again. This happened once at Lands End and they apologized profusely, thanked me for being so honest and immediately shipped out the proper order. I don't get this. And nobody there seems to care.

The rating was really a zero (0). I received two t-shirts as a gift that did not fit me and both still had the Kohl's tags attached to the merchandise. I did not have a receipt because it was a gift. I found two t-shirts that were EXACTLY the same, just a different size and all I wanted to do was swap tee shirt for tee shirt. Nope. The computer system couldn't do that. The lady at customer service could of swapped shirts. No. Instead I received $1.60 in credit. Really? I feel ripped off. All I wanted was a tee shirt that fit correctly. I recently purchased a timer from a local hardware store. I didn't work. So I went back and wanted to swap for another time, the exact same timer. So they did. Easy. Not at Kohl's.

I have been a long time customer at Kohls. The other day I received a few emails about an order that I did not place. I copied and pasted just one example below. I immediately notified your fraud department and was told that no one would be allowed to use my email again. I did not know that also included me. I placed an order today only to get an email stating that Kohls cannot process my order. I called customer service again and was told that my email account was suspended and that I would have to use a different email. I do not like the way your customer service department handled this situation and I think that I have been inconvenienced more then enough. I need to know that my account and charge with Kohls is cancelled. I also no not want to receive any further emails from your store. My next email will be to the CEO of Kohl's, the corporate headquarters, and the Attorney Generals Office If I do not receive confirmation that my request is completed.

My ex-husband changed his e-mail address to mine. I talked to Kohl's customer support and reached Neal ID # 823K. He was not helpful at all. I was told to contact my ex-husband. There was nothing he could do to help me out. I want no part of his account at all! Kohl's support staff needs to be trained by corporate to help customers out, not give them the run around. I see more complaints in the future for this company.

I am contacting Kohl's corporate in regards to a dispute and a rude manager. I went shopping Thursday evening Nov 26th. At the Kyle, TX store at the market place. I want to inform you of a few things. I have been in sales for over 12 years. I have 3-5 family members are originally from the Wisconsin area including myself whom are Kohl's card holders. I am also very intrigued by always getting the best bang for my buck. Of course concluding why i went shopping on black friday.

I was on the hunt for an Xbox 1; so i did my online research, my black friday paper hunting and decided kohls had the best deal for my dollar. I call the store after my thanksgiving dinner and was told they had 3 x box 1's left. I get to the store the store manager or employee was highly rude to me and very unhelpful just by saying your store was out of the $99 black friday tv and $299 xbox game. First alarming thing in my head if i wasnt so determined to get this system. Is for one her rude and unhelpful demeanor, 2 i would have left the store not purchasing $400 in merchandise and 3 i took initiative to go browse the store to find that both the TV and Xbox were still there.

I then have the store manager or assist manager take the items to the front, i wanted in line patiently like everyone else for 45 minutes. I get up to the front to use one of the 3 following items. My $10 off coupon, my 15% off coupon from my mail flyers and the 3rd i tried to use the 15% off online for "turkey day" The register clerk was super calm, friendly and happy and was willing to scan all three items for me. Unfortunately to tell me none of which would work on my xbox 1 item. So i go ahead and go the Kohls.com/exclusions WHICH the Xbox 1 is NOT listed in your exclusions. I asked the boy to ask the front clerk assistant what she thought, so she then in turn called the store manager.

The store manager storms up to the register i am located at disgruntled and argumentative. She is like throwing around the "electronic sign" that says its an exclusion. I explained to her that was not on the counter where i received and found the X box one, I told her in my phone on the corporate exclusions list it was not there either. She refused to look at the list on my phone and kept reiterating that this sign says no discounts. She was highly rude and did nothing for me.

I was actually about to leave the store and NOT spend $400 but my boyfriend next to me whom i was buying the christmas present for REALLY wanted it so i felt bad for him waiting an hour with me and i stubbornly bought the item without complaint as the manager eyed up me and the cashier.

I left the store feeling cheated, angry and to be honest determined that someone read my store. Never in my life out of all the years I go black friday shopping with my family has a manager made me angry and leaving the store REGRETTING what i purchased. As I said, I did my research prior to going black friday shopping the kohls cash plus the $299 for the xbox was a "good deal" but in my head the "GREATEST" deal was saving myself another $45 cash on my credit card payment due to I was POSITIVE i could have used my 15% off coupon where this item was NOT an exclusion. Otherwise, i could have went over to BEST BUY and purchased the same item for $299 PLUS got a better TV with a game for other $200 bucks.

Attached below is your electronics EXCLUDED from your coupons. There is NOT an Xbox one on it.

We have spent over 2 hours trying to order and print an electronic gift card from Kohl's online and still have gotten nowhere. The incompetence of their customer service is mind-blowing. We placed the order for an online gift card and, when done, clicked on "Continue Shopping" and placed an order for a second gift card. We received an email confirming that second purchase, but none came regarding the first E-card order. After an hour the second card did come through via email and we printed it out, but still nothing came with regard to the first E-card that was ordered. The next morning we decided to try again to order the missing E-card gift card. After 2 hours we got an email saying that this order could not be placed, but gave no reason, only a telephone number to call.

When this number was called the "customer service" rep was no help, had no clue why the order was "blocked", and referred us to a second department.After 45 minutes of explaining the same situation over and over again to new personnel and still getting nowhere, we asked to speak to the supervisor. The supervisor, well-trained to listen to complaints to mollify customers, was still unable to get the order placed or be of any help other than to suggest that we "try again". Several times we were told that the E-card design was "out of stock". We explained multiple times that we didn't want a physical card (which could be "out of stock", but an electronic card (like the earlier one we got via email) that we would print out to give to the recipient; this kind of card is impossible to be "out of stock", but the incompetent staff couldn't seem to grasp this concept. The best we could do (very reluctantly) was to go online a 3rd time and place the same order yet again, having been assured that this would be "easy".

We know how easy it was for us to place the order, but Kohl's doesn't have any easy way for humans to eliminate the problems with their defective software programming. The frustration here is enormous. This leaves a bitter taste with dealing with Kohl's.

I received in the mail, the usual monthly coupon. This month it was 30% off. Good i said to myself, I will go and buy my levi's that I need so desperately. I took me quite some time to finally locate my size, I then went to the check out line that was about 30 feet long. after about 15 mins. in line it was my turn. At which time the girl tells me, my 30% coupon is no good. Why, all of a sudden, is my coupon no good? I've been shopping there for years. Am i going to have to find another store?

Being a long time customer of Kohl's, I doubt if I will be shopping there in the future. The reason? The last 2 times I went to the Huntsville, Al, store (7630 Hwy 72 W, Madison, AL 35758) the men's section was in such disarray that I couldn't even look at their slacks. The first time was bad enough, but when I went back a week later and it was even worse, it was the final straw. (See pics). This is absolutely ridiculous.

I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.

I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).

The woman named Lydia in customer service at the Silverdale, WA store is very rude to customers. Kohl's advertises that they will gladly take returns with or without a receipt. I always save my receipts to make it easier. But Lydia always acts like it is a big bother for her to do returns. She is very slow doing them and even opens packages that are factory sealed to look inside while there is a long line behind waiting. She assumes there is something wrong with everything when there isn't. She makes us not want to purchase anything at Kohl's knowing she will treat us badly.

On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.

My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice employee. I shop Kohl's all the time and found him to be rude.

First I would like to say I am a loyal customer of Kohl's and shop there frequently. On Saturday the 18th I purchased a dress for my daughter for a honors banquet that would be held on April 22. When I got home to get her ready I had found that the ink thing that they put on clothes had been left on. In a mad dash I had to drive an hour to your closest store to have it removed. This in turn made my daughter late for her banquet that she was so looking forward to going to and almost didn't get to wear her new dress.Though I do know mistakes happen this isn't the first time that this has happened in your store. I did call customer service who basically told me what I already knew which was to drive an hr there to have it removed. Like I said earlier I am a loyal customer and do like your reasonable prices expecially with two younger children. Just very dissatisfied that this has happened more than once at your store.

I just e-mailed you on the aerosole sandals that you can only get on line. Found them at Penny's and they are not just on line and for $39.99. Much less than yours and no shipping charges. You can look on line if you would like. I will be going to Penny's sometime this week. They are the A2 Aerosoles Wiplomacy slide wedge sandals. At least I will know if they fit and feel good on my feet and for less money. I am glad I looked.