Kohl's Complaints Continued... (Page 7)

I live a little over an hour from your Kohl s store in Egg Harbor, NJ. I am in the process of moving from Cape May County to Atlantic County. I called your store prior to driving there and asked if you had Kitchen Aid Toaster Ovens in stock. I was told Yes. On 2/6/15 Friday I went to your store approximately 2:20 PM. I went over to the appliance section, the toaster oven displays were at a minimal. They had no prices marked on any of the brands that you sold. There were only three people that I could find working, one cashier, one customer service and one person working in Jewelry. And after 35 minutes of trying to get someone to help me I approached a woman heading into the back room, I told her i needed help in appliances, her exact words " I will try to push someone your way." She said this as she was walking away form me going towards the back door, as ignorant as it could get.

I waited an additional 15 minutes at appliances and decided to leave. As I was leaving I ran across a manager, I believe his name was Steve, he walked over to appliances with me and apologized for my extended wait. Once we got to the appliance section he agreed that the displays with no prices was ridiculous. He would have someone take care of it immediately, meanwhile the Kitchen Aid toaster that I inquired abut was not in stock. I wasted my time, gas and tolls, along with a 20% off coupon because of this situation. Needless to say I will be purchasing a lot of new items for my new home, and depending on how Kohl s handles this situation. I may be purchasing what I need else where.

All Canadians beware of Kohls!! We live north of the border and frequently, a large group of us head south for 2.5 hours to shop. In August, I was badgered into getting a credit card to save on my purchase. The purchase was for less than 40 dollars. When I received the bill, I called Kohls to pay for my purchase with another credit card or debit and was denied. I was told I would have to pay at the store or purchase an international money order. I was told that it was now 50 dollars because of the late fee. By the time I had purchased the money order, I was told another late fee of 5 dollars had been added. Now, I owed 55 dollars.

So, I put the money order and a 5 dollar American bill in the envelope and mailed it in. I was not going to purchase another money order as they are 3 dollars each. The store had no problem getting the unusual payment BUT they told me I was late again and now owed another 52 dollars in late fees! What the hell??? I have talked to the Kohl's billing department and they tell me I still 52 dollars even though I paid 55 dollars on a 40 dollar purchase!!! All told, my 40 dollar purchase was to be 107 dollars!!! Are you kidding me?? This all took place in the span of 4 months!! My wife got a toaster as a gift at Kohl's Canada. When i plugged it in for the first time,it popped and a small flame shot out of one of the toaster slots.We returned it and the returns dept had us get another one off the shelf of the same brand. We plugged it in to see if it was going to work.

The one toasters wont stay down plus the power light dont stay on. At this point im getting mote disgusted with the garbage this country imports from china.The inspection sticker is on this appliance indicating it passed inspection. Obviously the inspector was taking a nap that day.I think kohls should give away a fire extinguisher for every food network toaster they sell. I would appreciate a response to this e mail. 107 dollars for a 40 dollar purchase!! Me nor my friends will ever shop at Khols again and I will BE warning all Canadians....

DO NOT SHOP AT KOHL'S CANADA... THEY DO NOT TELL YOU THE STRICT PAYMENT METHODS AND YOU WILL BE PAYING 100% INTEREST IN LATE FEES.!!!! FELLOW CANADIANS....STAY AWAY FROM KOHLS!!!

My husband and I visited Kohls to exchange a Sirena necklace that broke. The necklace was originally purchased as a six month anniversary gift on February 28th, 2011. The clasp kept opening up and I was afraid to wear the necklace, so I exchanged it in April, 2011. The jewelr service lady, Nancy at store #0238 in Rocky River, Ohio, told me I could not exchange just the chain. Nancy said "store policy is an even exchange". Reluctantly I exchange the whole necklace, pendant and chain. I had to give the pendant that my husband picked out and surprised me with, with such enthusiasm and elation against my heart felt feelings. Although it was the same pendant, it was not to me. This chain later broke December 29th, 2012. I again visited Kohls to exchange the chain on December 30th, 2012.

Once again I was told to exchange the whole necklace. My husband picked out a Sirena necklace with a completely different pendant. I am happy with this pendant even though it is a different style. September 3rd, 2013 my new necklace chain broke. My husband and I went to Kohls to exchange once again. We were met with two jewelry associates named Ruth, an elder woman with a British accent and an elder woman named Nancy, whom I have dealt with two times before. I explained my situation and the history of the problems, provided the receipts of the exchanges, the broken chain and asked to replace the chain. I did not want to lose this pendant . I did that and it upset me very much. The response from Nancy and Ruth was "since you have already exchanged this three times we cannot exchange again".

Then Ruth asked me "why do you want to keep exchanging for something that keeps breaking?". I do not believe this is appropriate behavior nor any of her concern of my personal feelings. Being a Manager of a Department Store myself, this behavior, crossed armed body language and actions of her demeanor were out of line, completely unprofessional and warrant for a right-up. My husband was also appalled by their behavior, and asked to speak with a Manager. Kurt was called over and to much to their dismay gracefully exchanged just the chain, so that I may keep my pendant. I walked out of Kohls unhappy with my experience.

My family knows that I shop at Kohl’s all of the time and therefore they buy me gift cards for most occasions. The problem I have is that I am a frequent shopper and receive discount coupons which I want to use. The problem is that you cannot use these discounts with the gift cards. WHY?? Can’t that policy be changed? I am sure there are many people who feel the way that I do. I would appreciate a response.
Suann McCollum

I was personally at your store in Harrisburg, Pa. I tried this item #884094 69291 0. After I tried the item which was small and with Chaps you never
know which size will fit. Your clerk was nearby and was very helpful, as there was not another, we ordered a M which arrived today and is smaller
than the small . I do not know how they do the measurements for clothing in China but your Companies should come back to the USA where people
care and the materials we use is of better quality. Even the Tex Gear hooded sweatshirt looked like they have been worn already and the material is already piled. They cannot make their clothing any cheaper but the tag price is high. No wonder you have price break, the merchandise is not even worth the bargain price.

I have returned more items this Christmas from Kohl and the quality is very inferior.
That is how you lose your clients.
Yours Truly,

Gail M. Boire
710 Charles Rd.
Dauphin, Pa. 17018

Yours

I ordered items on 11/22/12 for Christmas. Now it is 1/11/13 and no items for Christmas and Khol’s has no idea where my package is. I have called them multiple times and finally the last two times they put tracers on the package only to tell me to keep waiting. Now, all I want to do is speak to a manager to see if they could escalate my tracer since this was ordered 7 weeks ago. This is my second time on hold for a manager. The first time I had to wait over 30 mins and then the line just disconnected. This call has been over 30 mins again and no one is on the line. I have been told they can reimburse me and then buy the items again. The problem is 2 items I received and the basic customer service people are not smart enough to add. They want to reimburse me but then charge me a higher amount for their error. Plus I was told they cannot simply send out new items. If I have already paid for them then just send me new items and we are even. Instead, either I have to end up paying more for the items or I have to keep on waiting for them to find my package. 7 weeks is inexcusable to not have my package and to not even be allowed to speak to a manager is ridiculous. As much as I enjoyed Khol’s, this horrible experience and the lack of knowledge by the customer service has led me to never order or go into the Khol’s store.

i purchased $113.00 in merchandise on dec. 23. i received $20 in kohls cash. my son went to return his comforter which i bought for xmas and we had a gift receipt, they would only give him $58 back which it cost me $79.99. i tolod him to bring it back and i would return it with the receipt. well, that was a mistake. i only received $51.10 back. they said i used a $20 kohls cash and 15% discount . WRONG ANSWER. i used the $20 kohls cash the following week for a camera. so in other words, they take the $20 off when they give you the so called reward therefore they really aren’t out of any money. so, for me spending $80 on that comf. i get screwed out of $30 for having a receipt. never the less we were 2 very unhappy customers that use to like this store alot.

I have shared this with the store multiple times but they always say “It’s just policy”. I truly understand that… but you offer the Khols cash to get you into the store to buy and then if you have to return something just because its wrong size or for whatever the reason may be then, you take the Khol’s cash away.

To me that is unfair to say the least I understand if you returned it and didn’t purchase something but to need to exchange 45.00 and get Khol’s cash deducted the turn around and purchase 76.00 more.

For Example: I bought my grandson 3 pair of windsuit pants and he wanted fleece so I brought them back yestereday and exchanged. They were 14.99 each – Khol’s cash left me with 23.46 then I turned around and purchased 72.18.
Then the second problem is the very beginning I spent 279.31 paid 100.00 with a visa gift card and the balance of 179.31 on my Khol’s charge.

Then when I exchanged items she made me put the 23.46 on my visa and then when I purchaed the 72.18 I could not apply that because she said it took a few days to get bk on my card !!!!!! PATHETIC !!!! I ask her why she could just apply it back to the card knowing I was purchasing much more than I brought back…. “AGAIN” store policy.

I have spent several $$$ in your store and you can pull up my Khol’s charge to see for yourself…. Please don’t take my word! But this is very unfair – if you give someone something (you don’t take it back) ! Obviously you care about getting customers in to give them the Khol’s cash but if they have to come back for exchange you take it away.

Purchased 5 pair Croft Barrow corduroy pants from No. Kingstown RI Kohls within the past 60 days. These pants were made in Bangladesh and are defective. The stitching gives way at the back pockets and creates holes in the fabric. Thus far 3 pair are affected within the past 60 days. The remaining pants are starting to show the same defect. No I do not have receipts and yes I am a Kohls credit card holder. Perhaps you can look into this as I am certain that the pants are defective in their entirety and Kohls should be aware of the problem. Peter Leary.

I paid off my kohls card when I got my tax return money and when I talked to the lady on the phone she said it was all paid off then I get a call saying I owe 300 dollars! I tried paying more money down and now you want 422 dollars! I can’t afford that and I had it paid off!

I ordered on line a picture fame collage to be delivered to my son’s family in NV. It arrived on time at the front door in a package that was two boxes put together with insufficient taping, not bubble wrap and the box was open when it was found. Due to the packaging the frame was damaged. My order number is 545540708. I would like the frame replaced and shipped appropriately. Upon receipt the other frame will be returned. Please notify me of the action to be taken.

I was furious with Kohls today when browsing their toy section. All the toys where advertised as being 30%~50% off. I noticed all the toys prices were insanely high and when taking the discount off you end up paying the regular price. So you don’t get a discount.

They trick you into thinking you do. I was furious that they could think consumers are so stupid as to not catch on to that. I am not shopping for toys there again. That is for sure. I used to like Kohls and now I don’t trust them.

Honestly I feel like someone is punishing me when they give me a Christmas gift from kohl,s. The return process is horrendous. There is usually only one line and it takes hours. Literally! not only that but u have to return the gift before trading it in.most times I will trade for something of equal or greater value at any other. Store that is. For kohls it usually goes to the salvation army or garbage. I go out of my way and tell my family not to get me a gift from kohls. U should really think about how poorly u treat your customers

On December 22, 2012 I purchased a pair of boots. I brought them home as a gift. To my surprise they were two left feet. The cashier (which I understand should have checked when purchased) obviously did not do her job. I could not return them until today. I was working. When i returned them today, the manager said..Oh I will tell the cashier that she needs to pay more attention in the future. The manager was very cold to me when speaking with me today. she had an attitude. I said…. do to the cashiers neglagence my gift was a disaster. The manager gave me no incentive to come back and purchase anything ever again at kohls. She obviously did not care. I think it would have been good customer raltions to have at least offered me even a small discount on my next purchase. Something?? But obviously she did not care. Her name is Christie.

I love to go to Kohl’s, however I have a hard time walking and need a motorized wheelchair to have an enjoyable time looking around Kohl’s. I know I speak for all the disabled we would like to have wheelchairs in all the Kohl’s store. What can we do to get them in the stores. The fact is because Kohl’s does not have motorized wheelchairs I instead go to Walmart or Target because they have wheelchairs, some have more then others, for example it is very hard to find a unused wheelchair at walmart over Target where I never have to wait for a wheelchair. Please consider putting at leas four wheelchairs in all the Kohl’s stores.

A worker named SHELLY, who works at Madison heights, Michigan, behaved very rudely to me. When I was trying a jacket she came upto me and shouted at me and asked me to put the jackets back on the rack after trying, I had no clue why she was so rude because I was still there trying to get my size. I complained about her to the assistant manager because I couldnt speak to the manager. If people like this work in Kohls nobody will want to go there to buy stuff.

i was hired on to kohls on nov.7th 2012 as a POS asscoiate for the holidays. I have an excellent work ethic. recors will show Im not late and I dont call in. The store manager asked if I would like to stay on after the holidays. Approx. one week later I was suspended then subsequently fired, from what LP amounts to as “hooking my firneds up”. two friends of mine both women, in on a friday afternoon. Applied for a kohls card as I checked them out. So I give them 30% plus 10$ as we do. they both also handed me a 10 off coupon that I scanned as well. On the 2nd transaction the second item I scanned was a shirt 17.99 she asks for a price check cause it wis on a rack for 6.99 so I delete it, move it to the side and continue after I radio for a price check. Items got moved on top of the shirt and it was bagged with the rest of the merchandise. I was called in by LP next monday. I felt that they put words in my mouth, they would not let me see any video, so I felt I was somewhat co-ersed into writing a statement that may have not been completely accurate. The supervisor was very pushy and continue to bully me into writing what she was telling me happened. I dont remember the entire transactions as I go through 500 ppl a day. I have just gathered what I have stated from what I remember and what my friends told me. The other LP associate sat in the corner and didnt say anything until the end and was very rude stating I hooked my friends up and thats all there is to it. I was suspended and the file sent to HR. I was then formally terminated on friday. I just feel it was very minor and an honest mistake on my part yes. But I feel LP was very rude, bullied me into a statement without showing me the video. So I get fired for a shirt that was 17.99. I really liked working their , all associates and the managers are really awesome no doubt. It was the loss prevention supervisor and her goon. I just thinki their should have been some other disciplinary action taken than termination. I just wanna stay working thats all. I offered to pay the 17.99 my friend checked her stuff and brought the shirt back.

I went shopping earlier and bought alot of stuff from kohl’s and used my 30% off coupon. Later in the evening I went back to Store #481 Shelby Creek and forgot my coupon at home. I told them if I called my house and my son would give them my barcode on the card if they would honor it. They said no cause there is no barcode. Then there was a customer at customer service that over heard our conversation and she offered me her coupon and the guy (David) at customer service said “no its non transferable” I can’t believe this guy is in retail. What kind of store hires idiots like that. I could have let the lady purchase the items and gave her the cash…………Instead ThEY LOST ME AS A CUSTOMER AND I WILL BE RETURNING APPRX $950 THAT I SPENT THIS YEAR AT KOHL’S and NOT ONLY WILL I NOT SHOP THERE ANYMORE, BUT I WILL TELL PEOPLE WHAT KIND OF IDIOTS KOHL’S EMPLOY. I will be shopping at JCP….. at least there I don’t have to get a 30% off coupon to get things at a fair price. You guys jack up the price that even you 50% off is a joke. So unless you get a 30% coupon it isn’t worth shopping at Kohl’s. For instance your hanes mens boxers were $36 for a pack of 4. And they were buy 1 get 1 at 50% off so 36 + 18 = $54 At walmart the same boxers are $13.89 for a pack of 4. So that would make it $27.78 so even if I had 30% off of $54 it was still cheaper at Walmart…I’m am soooooo done playing your games and will never freaking shop at your stores again……………………And tell David thanks for the great customer service and making my freaking Christmas a happy one…………

I am disgusted that Kohl’s has decided to open at Midnight for Black Friday. Sure, maybe the shoppers like it, but how about those poor workers!!! The workers should be able to enjoy their Thanksgiving with their family without having to get to sleep so they can be at work by midnight. This is an abuse of workers. (I don’t even work there and I am outraged.) The shoppers can and will wait until morning. This really makes me think less of Kohl’s and the other stores choosing to do this. What has happened to thanksgiving and black Friday that stores are open at these hours now?

Attention all Kohl’s credit card customers!!! When you use your Kohl’s Cash in conjunction with any other discout coupon; such as a “Reveal coupon-you peel of to see what percentage off you can use-typically 15, 20 or 30%–THE CASHIERS HAVE BEEN INSTRUCTED TO SUBTOTAL YOUR ITEMS, THEN SUBTRACT YOUR KOHL’S CASH, THEN THE PERCENTAGE OFF COUPON!!!!!!!!!!!!!THIS IS SUCH A SCAM!!!! Most folks do not take the time to calculate what & how Kohl’s has cheated them. For example: For a $50.00 purchase, with $10 Kohl’s Cash & a 30% off coupon–using their deceitful method noted above–YOU WOULD PAY $28.00 PLUS TAX ON $40-(I’LL USE 5% tax for example).

Your total would be $28.00 + $2.00 TX= $30.00 (YOUR PERCENTAGE OFF COUPON). IF THEY RANG THE SEQUENCE LIKE THEY SOULD–YOU WOULD PAY $50-LESS YOUR PERCENTAGE OFF $35, THEN DEDUCT YOUR KOHL’S CASH OF $10–GIVING YOU A GRAND BALANCE OF $25.00 PLUS TAX $1.25-grand total of $26.25 (THE TAX WOULD ONLY BE RATED AT THE LOWER VALUE, TOO)

SO—KOHL’S CREDIT CARD CUSTOMERS–WHAT WOULD YOU RATHER PAY FOR THE SAME $50 OF MERCHANDISE–$30 or $26.25???????

Sure-the $3.75 doesn’t break the bank-but add that up with every transaction and with larger purchases-and NOTE: the more Kohl’s cash you redeem- the more you lose!!!!!!!!!

Example: If your purchases were $50, with $30 Kohls cash, & a 35% disc. coupon- their way you would pay $14 + tax (on $20) Versus $5.00 plus tax (on $5) This is really when you are scammed!!!!!!

Kohls tried to rip me off. Remember credit card companies are thieves, they make they’re money from adding unnessary fees. I made a purchase and apllied for a kohls card April 15,2011. I payed with my Debit card inwhich they did not charge but instead, added it towards the kohls card I applied for. I’m a college student who’s just getting into the credit card thing to bill up my credit. I thought they would subtract the total from my Bank of America Debit account Or atleast my Bank Of America Credit Account since I have both & used my Bank Of America Debit Card.

Me not knowing this, I moved to a different city never receiving a bill until two month later in june. The maximum they can charge for a late fee in a one month billing cycle is $35 dollars. My kohls items where $34. 89 which the bill stated due on May 4,2011 when the bill collector call, the bill was now $89.54 cents, and the bill wasn’t even a full month late from its due date, which was due may 4, 2011, I didn’t get notice of the bill to june 2,2011.. & I don’t do paper bank statements from Bank of America, I do online statements to save paper usage so I was unaware they did not charge my bank of america account.

The late fee they tried to pin on me where outstanding..beware of kohls charge card scams. When I asked the bill collector how did the bill jump from $34. 89 to $89.53? (Almost a wopping $54 dollars she tried to pin on me in a one months late fee notice when the max fee in one month is $35) She started telling me how I signed & authorized the charge so they have a right to charge me, I explained to her I know that. But they sent the bill to the wrong address & charged me on a card I haven’t receive nor have activated yet instead of charging my bank of america account in the first place. Kohls is a rip off.

I would never buy from kohls again. I ended up paying $36.54 after she corrected they’re mistakes. That was still $2 dollars over but its not about the money. Its about the principal. If they’re overcharging every unknowingly kohls customer just $2 dollars here, or $54 dollars they’re, that could be thousands or even millions they’re racking up on from ripping customers off…You have been warned. (So sorry this is poorly writting, I’m typing on my cellphone)

I was just at the Kohls in my town. Too bad I left empty handed as they wouldn’t take their own coupon. The coupon comes into anybodies email through SmartCouponSaver, which anyone can get, without giving your name. A day ago when I had my email open, I printed an extra coupon for a lady who I work with, since they go to anyone’s email or even multiple emails one person has. I don’t have a charge card at Kohls, nor does Kohls, or my email even, have my name- it’s just a random coupon, and this one was for $5 off any purchase over $5. I’ve used one several months ago, last year, without problem.

This time they wouldn’t take it, as apparently the woman I gave one to used hers yesterday when I printed it, and I was going the next day, today. They were good until the 23rd, so that’s 2 more days from now. In the store the supervisor came up cause the girl couldn’t figure out why the register wouldn’t take it, as that hadn’t happened before. I couldn’t imagine what the hold up was, with my money out of my wallet standing there. The female supervisor came and after looking a bit, said, “it has already been used.” I was dumbfounded, wondering how that could be, but did recall printing a coupon for the lady at work, as I had from Office Depot before, etc, and never had a problem.

She further stated “the coupon was only for you.” I looked at it, looking for my name, trying to figure out how this was since I don’t have my name signed up for anything. Not even in my email, since it isn’t even a name on the account, just a couple letters. And of course I have more than one email. I left irritated, and mentioned to 2 women in the parking lot that they don’t even take their own coupons. I went home and opened my email seeing that no it had not come from Kohls direct to me, but just went to thousands or maybe millions of emails through SmartCouponSaver, who also didn’t have my name, and anyone could have coupons coming to one or many emails themselves.

I called the Kohls up to point this out to the same supervisor there, who claimed to be the highest one there. After she feigned stupidity to how email and most other things about the situation happen, I felt more upset than before, so I decided to let her know I was now going to press it further, since I had to give up the last 2 individually different 5 pack sets of matchbox cars in those particular makes in the store, as I had looked through the toy section for several minutes (they can check their cameras) and one pack was even slightly damaged, but i wanted it. I pointed out that she needed to point out to people higher up in the company, the foolishness of not taking my coupon, when it could go to everyone everywhere, and the problems that can emerge from irritating customers by refusing to take their own coupon that goes to anyone, because someone gives one to a friend.

It’ll be a long time, if ever before I go back there. She hung up on me after maybe 3 minutes, topping off my irritation, even though I never yelled, nor swore- she just couldn’t deal with the situation, yet has the postion in which she is supposed to. Typical, especially around here in Harlingen, TX. Well, now they won’t satisfy me even if they decided to do the transaction, that I would have to spend $4 in gas to drive over there to do. I wouldn’t get my same 2 packages of Matchboxes anyway. If they even gave me $20, free I wouldn’t bother- they could bring the exact items to my house is the only thing I would accept.

I bought an anniversary ring about two years ago from Kohl’s and since then the diamonds have fallen out a total of four times. When I first bought it, I had a warranty. During this time, a diamond fell out. After my Kohl’s warranty was up I had three other different diamonds fall out of it. Because I don’t have the warranty anymore, I keep having to go spend money at a jeweler to get the diamond replaced. I should not have had diamonds replaced this many times. This is the result of poor craftsmanship at Kohl’s. The diamonds don’t even look right either. The clarity is very poor. I had my rings together (my wedding ring, and the two anniversary bands) and I can tell the difference in the quality. The coloring in these diamonds do not look like what real diamonds should look like.