Kohl's Complaints Continued... (Page 6)349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000
This is a complaint. I purchased 5 Hanes shirts at the store in Menomonee Falls on May 5, 2013. When I got home, I looked at the receipt and noticed it wasn't the price on the sign. At this purchase, I used $50 worth of Fun Cash (that I let expire by accident) and a $10 card I received for my birthday. Anyways, I returned the 5 shirts to the store in Delafield. The customer service rep refused to refund me my Kohl's cash or give me an in-store credit because the lady at the Menomonee Falls location rung it up as a 'item markdown'. Not only was I disappointed but I was angry. Never have I've been treated this way and I love to shop at Kohls. So, I'm requesting that you return my Fun Cash to me. Please look at the receipts of my purchase and return. Purchase ID # 999-9494-8680-4073-9898-7469-5195. Return receipt 0207-0026-6637-8.
I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago. I didn't even know about this account. I called to complain that they overcharged me and that is when I found that they could not find my payment.
When I complained about this, I was asked to fax over my payment information (which I did the very next day). The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account. When I explained that I did not, that whoever accepted my payment applied it to the wrong account.
I was told another inquiry would be completed with the same financial group. now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do? I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.
A little while ago I called Kohl's to have my wife added to my card. They said that they would sent me a form to fill out and fax or mail back. Well needless to say, they sent to form I filled it out and faxed it back on July 2012 at 1-888-246-0001 like it says to one the form. On October 10, 2012 after not hearing anything I called and they stated that they never received the form that at that time they were having faxing issues, (not my problem) so I faxed it again for the second time and kept to confirmation number of the fax this time. After not hearing anything again, I told my wife to go to the store, as she did. She presented to Kohls customer service with took both sheets showing that we faxed.
My wife explained to the customer service lady that she needed to purchase a few items and wanted to know if there would be a problem. My wife showed the lady the form that we had faxed several times. The service lady, stated she never seen a form like this and called Kohls. While on the phone with Kohls the customer service lady stated that they never received our faxes, and that she had no idea why, however that they would give my wife a 1 day pass to use in the store and that we my wife gets home she should have me Sean McMullen call Kohls and seeing that you had issues they would be able to process my request over the phone by asking a few simply questions. Well needless to say I called Kohls and I got talked to a customer service rep by the name of Rob.
He looked up my account and asked me a few questions and I then asked that he speak with my wife, considering she was the one that spoke to the Kohls customer service lady at Kohls and over the phone. I just wanted her to tell the rep, Robert what she was told to have me do. Which at this point I don''t care because I will be cancelling my account. I asked to speak to his supervisor, he put me on hold and then hung up on me
I have never experience anything like this in my life with a credit card company. Kohls you lost a loyal, spending customer as well as some family members and friends. Thank you, but we will be taking our money somewhere else. And as for your Rep Robert, you should invest on some customer service training for him, because he did all but swear at me over the phone.
I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011.Â The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.
So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that's what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.
Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn't even get credit for the remaining $0.80. I know that it's not a lot of money that I am speaking about, but in today's economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.
I don't know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5"10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.
recently shopped at Kohl's and this is not the first time I have been totally confused..they place there sales signs on racks that are not actually on sale..but below the item and confuses people..I thought one item was on sale when it was actually the item above it..I wasn't the only shopper..noticed the lady in the next aisle had the same problem..the item that was actually on sale had a bar in which the sign could be put on..but no it was on the item below ...don't know why they do this..but it is time wasting and a pain in the ****, working in retail for 27 years and have never figured out why they can't get the problem fixed...
I do love the store..but this is very frustrating to say the least..especially when you have spent hours looking and thought you had what you needed...
Cancel my card cause I will never shop your store again. Just the way you handle your credit card customers when it concerns late payments is absurd. I made the biggest mistake in getting a credit card thru you. The damage is done....better off without your piddly card. All for a credit line of $100.00. Boo. I have never been harassed as I have been by a department store as I have with Kohl's. 20-30 calls a day. Dang shame I have to put my phone on silent or reject calls. My boss is so pleased that my phone rings all day long while I am at work. So much for emergency calls only at work. Your emergency.....my $100.00 dollar credit account. Kiss my @ss Kohl's!
I have been a loyal customer to Kohl's for quite a few years. I signed up last year for a Kohls department store card, which I used during Christmas season. After the holidays I started making small payments to Kohls to pay off the card. However, I have had to be out of work since the end of July due to having surgery. Yes, my account is past due. I have been trying to make small payments. However, Kohls has been calling me incessantly about my account, and it is making me very upset as is my husband. I have tried explaining my situation to whoever calls, which I have spoken to several people about. I am tired of repeating my story over and over to different. Why don't they take notes, or take my situation into consideration. The phone calls start before 8:30 in the morning, and don't end until about 8:30 at night. I don't need people calling my house 7 or 8 times a day. This is getting more than annoying. I have stopped answering their calls because I have nothing else to tell them at this time. As soon as I start back to work I will make a concerted effort to pay off my card. In the mean time, the phone calls need to stop. This is bordering on harrassment and I am about ready to contact the better business bureau. How many times do I have to reexplain myself? I don't feel like anyone is listening to me. I don't need phone calls before 8:30 in the morning.
Please do something about this. It makes me feel like cutting up my card and never using it again and never shopping at Kohls again because of this constant phone calling.
I picked a number and stood waiting for over 20 minutes to purchase a gift card. When my number was picket the supervisor would not allow me to purchase the card un less I bought jewelry. There was no sign advising this when i got in line. The woman ahead of me purchased an item outside of the dept with no issues. The red headed female supervisor was very rude to me and after i asked for the store manager she said FINE ring him up over there.
I then decided I WILL NEVER shop at Kohls again and neither will my wife or family. This was a horrible experience. And i will take my business elsewhere . I feel that the only way to get back at these big box stores is to complain and then never come back. My purchases of gift cards was not small. I ended up,purchasing them from your competetor who was extremely courteous. I will also tell my friends and my clients about my experience at Kohs in meridian Idaho
I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.
I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.
SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.
I've asked them to track my package that Fed Ex "lost", and heard no reply. I'm assuming Kohls will profit by Fed Ex reimbursing them for the merchandise. So, they've taken $50 kohls cash from me, plus a settlement from Fed Ex... pretty good deal for Kohls.
I'm absolutely disgusted with the customer service regarding this issue.
I was very surprised to find that you are following in the footsteps of J.C. Penny and taking back the coupon reduction when the purchase totals way over what the coupon requires. I purchased aprox $160 worth of clothing and used two $10 cash coupons. One of the items was not hemmed properly and the side seams were not stitched properly. I returned the pants and the matching top and should have received credit in the amount of $ 42.00 plus tax. However, even though the total spent was still close to $100, your new way of doing things took back one of the $10 cash coupons that I earned and refunded only $32.00 plus tax. You would have been better off to phase out the program rather than change the rules after customers have purchased goods and been promised cash reductions on future purchases that totaled at least $10 per coupon used. Penny's did the same thing with their promised reductions and look where they are now. Hopefuly customers will realize the should use their remaining coupons on items that total only the amount of the coupon so they are utilizing the full value of the coupon. Or they may decide to shop somewhere else.
I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.
But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.
I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.
I went looking for a carry on luggage piece. I found a samsonite bag that was on sale for $99.00 and it had a sign that said buy one piece and get a second piece at equal or lesser value for $1. I called the sales associate over and he told me that yes this was correct but I would be charge for the higher priced piece which I knew. So I take my 2 pieces to checkout and it didn't give me the second one for a dollar. I questioned this and the cashier called a supervisor who told me that I would have to pay regular price to get the second piece for $1.
I explained to her that nowhere did it say that but she refused to honor what was being advertised. I am a loyal kolh's shopper in store and online but this has left a bitter feeling with me. The advertisement was why I chose the luggage I did and I didn't have the time to take it back and look for a better deal. I'm in sales and if I give a customer a quote and they decide to buy I have to honor the price I offered.
When I returned some of the items I bought my bonus bucks were deducted despite I had several hundred dollars remaining on that same reciept. When I questioned them about this they said they have no control. This is a rip off! No where is that indicated that would happen. To me its a scam and as a new customer with a new Kohls in our town I am very discouraged. I thought I had a new great place to do my business. However, I will not be played. There are too many other businesses that don't pull that junk! You have lost a customer IF that is your policy. I will give yall ample time to respond or to resolve this issue. However, I will have no choice to let all know about this and we live in a small town where reputation matters! Its time consumers stand up against scams and this is one worth sharing!!
I just visited the Kohls in Plainville, CT and waited at least 10 minutes in a check out line with one customer because the cashier was slow and chatty with the other customer only to have her then misring my item, complete the checkout and tell me I had to now waste more of my time to go to the back of the store to return and repay my only item. A complete waste of my time due to a lack of attention to her only job. I won't be back for awhile.
I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees. To start off this woman was not even wearing a name tag for me to get her by name. Secondly, i was absolutely appalled by this disrespectful behavior. I approached her to ask her a question about a pair of pants on sale and she abruptly said " you see the sign its 15% off." I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store. My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about this woman's disrespectful attitude and you may want to improve your dress code because
what she was wearing was not proper attire. I am extremely unhappy with this incident.
Shopping at Kohl's South Lebanon yesterday afternoon. I was waiting in line after 3pm (the cut off time for the Early Bird) and witnessed a cashier tell another patron the the Early Bird was over but she would go aheah and honor it for them. I was 2 patrons behind them. When it came to my turn I was denied the Early Bird by another cahsier, The manager Julie was standing there and was asked if it was ok for her to go ahead and honor the specials and was told no. I have been a loyal customer of Kohl's and will continue but just want to voice my complaint. If it was given to one, it should also be given to another. This is my first complaint and hopefully the last.
I ordered a queen size mattress and received a king instead. I called and reordered the mattress and scheduled a pickup for the incorrect one I received. I explicitly explained the mattress had been opened and that's how we became aware that it was the wrong size. I was repeatedly told that was not a problem and it could still be picked up.
When UPS came to pick it up, we were told they would not take it because it was not in a box. Now it is my responsibility to find a way to get it to the store and return it or buy a king size box to put it in (where would one even find a box that size, mattresses typically come in plastic anyway, not a box). I do not have a way to get it to a store so now I will have to rent a UHAUL.
I have never received such poor customer service in my life. I am being penalized for a mistake that Kohl's made. I will NEVER make another purchase at Kohl's. It is astonishing to me that Kohl's has no solution for the problem they created and places the burden on the customer.
today is dec. 1st 2012.. i shop at kohls all the time and never have had a problem with anyone in the store.. i was shopping today in the jewelry department and the lady helping me was very nice.. she offered to ring up my other purchases but i was using another coupon so i told her i wanted to do 2 seperate transations.. the other lady behing the counter butted in and was very rude.. she told me that its one coupon per transaction per day.. but on several ocations iv used 2 coupons in 2 seperate transaction.. her attitude and tone was by far the worst customer service i have recieved in the last year.. had she said it differently i would have not had a problem with coming back.. i have a charge card with kohls and after the way this lady talked and treated me, im am thinging about canceling my card and paying cash for anything i buy at kohls.. if i even come back!
I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.
The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.
So to not loose it the lady told me directly to go find something with the $40 tag price and we could exchange no problems. Well off course I wanted the same thing so that wasn't an issue, but like I said I order online the majority of the time, and after Christmas, of course they did not have the time. So my husband found another item that had the tag$40 on them.
I again waited inline for this ridiculous policy. When it was my turn of course the lady was no longer there and I had to deal with someone else. When I told her what the first lady told me. She understood what the lady first said. But when she rung them up, the item was now on clearance for $12. She said the item I picked out was on sale for $17 and that does not match each other.
I told her I understand but the $12 is not what I paid (having proof of payment) She told me that if I did not find a $12 item (even though that is not what I paid) I would still loose the $10 Kohls cash even though I kept all of my purchases other than this one item I wanted to just exchange. So now the retail amount that she was going to give me back on this item would be $4.
ARE YOU KIDDING ME!!!! I showed I paid $14 but because they did not fit, there was none to be found in the store, I would loose my Kohls cash that I previously earned and spent on more than $150 worth of items. I am a gold card holder and from this moment I have decided I would never shop at Kohls again!!!
The girl told me that if I did not use a receipt I would get back $6 instead of $4!! well yay since I paid more than that and you guys are in the business of taking money from consumers and not helping the consumer with any exchanges!!! This policy is the most stupidest thing I have ever seen!!!
If you want to take away peoples Kohls cash, you should take it out evenly on the times purchased, not just the time they NEED to EXCHANGE!!!! This is bogus and I have shredded my card already!!!!
The saddest part is, my brother-in-law is a store manager at a Kohls but I can not support a business that does not support the consumer!!!
BEST WISHES, NO LONGER A CUSTOMER OVER $10 KOHLS CASH!!!!
I call Santa Clara Kohl store just now and they had me hold for one hour and never came back. I am checking an item SKU 92590760 see if they had in store. First, they ask me to hold for so long and then hung up on me. I had to call back several times and they kept me holding. They told me that they send someone to the floor to check and never got back. Time is almost an hour and they said they will get a manager to talk to me and still not hear back. What kinds of service is this? Is it take almost an hour to check something you have it or not. That is ridiculous. Othere Kohl's service was so fast. The reason I am calling Santa Clara is because other Kohl told me the item I am looking has 4 qty. I have to hang up after one hour hold for nothing.
I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but when I do get a chance to try to make it I would hate to be denied because of one day.
I had purchased an item for $ 64.46 incl 8.37% tax. I had received $15 kohls cash since the item price was more than $50. I was told when I return the item, the kohls cash will b deducted from my total. I returned the item and I was supposed to receive $64.46- $15=49.64
Instead kohls only refunded $48.22, they reduced the initial tax that I paid by reducing the price of the item. Customer service is not willing to refund the difference.
I am a frequent shopper at Kohl's- it's the one stop shop for almost everything; I'm in there at least once a week. My customer service experience at Kohl's is an A+; the employees are usually so friendly and go out of their way to help assist me if needed. Yesterdays experience at Kohl's was my first negative one. I had finally got around to signing for up my Kohl's rewards card and when I signed up, I recieved a card for 15% off. After shopping around for quite some time, Greisha cashed me out. Greisha was VERY rude to me and said that I couldn't use my 15% off card because I had already used it. (When it was issued to me, the cashier wrote the date that I had to use it by); I explained to her that in fact I hadn't used it yet, but rather I had to use it by the date that was written on there. Greisha gave me quite an attitude and agreed to scan it and snatched the money from my hand. I usually don't complain or make a big deal out of issues but I did want to post this, because this was my first negative experience at Kohl's.
2232 Delaware Ave, Buffalo NY
A friend and I went to Our favorite kohl's tonight each with two $10 off coupons (2 from our emails and 2 from our mothers' emails). Anyway, we have gone before with multiple (but not obscene) amounts of coupons and cashiers have been very kind and let us use them. Tonight, while Christmas shopping, we went up to the register only to have a manager say we absolutely could not use them all due to the policy (perfectly fine! Some feel that way!).
The policy is not my complaint! So we made our first purchases, first hers, then mine, and backed ip from the register to review our remaining items. When you're a college student, every discount counts! While she held our bagged purchases away from the cart, I shuffled through the few items left deciding if I wished to pay $19.99 for an item I originally thought would be $10 cheaper (paying double what I expected?- worth rethinking). Then my friend said that the manager was going to every cashier and telling them we had already used our maximum amount of coupons for the night and not to let us blah blah blah.
All while pointing us out and watching us... How rude and unprofessional can you get?! I LOVE kohl's and have never had an incident like this before! We were both offended and shocked by her behavior :( She made us feel like criminals! Again, all I wanted to do was reevaluate and decide how much more money I was willing to spend! I will not be returning to the Kohl's on thomasville road in Tallahassee, FL again. No paying customer (or even someone just browsing) deserves to be treated like a criminal!
I got a phone call and was told that I had a outstanding balance of over $100. I was very sick but told the person that I would be right out to the store to pay it off. I made a payment in July that I thought was for full amount. I never got a bill telling me that I owed more. They said that I had a e-mil account and i should have seen it. I never recieced a bill or email I had lost my voice and a very nice employee got on the phone and tried to settle the probem. She asked for an itemised bill to be sent to me. If I paid that day I would not have another late charge added.
I stood in line and I was bout 15 people back. I was so sick I had to leave. My husband paid my bill on line that day. Next week I got another call saying I owed money. Still having no audiable voice I told them it was taking care of. Yes i did get anohter late fee. I have destroyed my credit card. Kohls has caused me so much stress. This stree is not aimed toward the staff at Kohls Mansfield Oh. Trish a sales womane tried to help me out when i couldn't speak. She went way beyond what she had to do to help me. I never did ge an itemized bill.
Hi, I shoped at one of khol's stores in July and the lady at the desk told me if I open a credit card with Khols I could save 15% so I did. I then send them a money order for the amount I had purchaed my clothes and send it to the address I got from the girl in the store. Since I paid it right away I thought that is the reason I never recieved a bill from them. A week ago I applied for mortgage and they told me I was rejected because I had not paid my Khol's credit card. I called Khol's to find out they had charged me over $140 fees and intrest and never botherd to call or send me a bill. After talking with a superviser he admited that they send a bill and it was returned to them and never bothered to find out why. He was not sure why they did not call my phone. After going back and forth with him for over half an hour. He still charged me insurance and $10 for processing my payment over the phone and when I told him it was not fair to do that, since it was not my fault and I had not idea I had a balance with khol's he rudly hanged up on me. Please help me in this issue, since not only I have become a victim of something that was not my fault at all. I lost getting mortgage due to this issue and end up paying way more that the 15% that girl told me I could save. Thank you so much to see to this matter for me.
I was told when I returned a coffee maker without a receipt, that corporate would have to send me a check. i asked for a store credit, they refused. Now after waiting almost two weeks, they send me a store credit. I already spent my cash because the Manager and the return lady said Corporate will be sending me a CHECK not a store credit,. I will never shop with Kohl's ever again.
I'm beyond mad. i was treated so poor by the lady from corporate returns, you would think I committed a crime. You advertise No questions asked on returns, what a joke, you should be sued. I spend so much money at Kohl's, not any more, I'm done, you lost a good customer.
I shop at Kohl's because I find great deals and receive $10 off coupons and on Saturday 3-30-13. I went in to use my coupon. It was for 10 off a 40 purchase including women's dress & casual shoes, handbags , fashion accessories & fashion jewelry
I did have a set of belts on my order, and also earrings. My receipt clearly lists the items under fashion accessories and jewelry.
The associate told me that the machine would not take my coupon and she did not know why, I told her that clearly a belt and the earrings are a part of fashion accessories and jewelry. I even called another manager or associate over and they said the same thing and said sometimes the register will not take the coupons. Well, this is the reason i came into the store, I spent 54.05 and did not get my 10 off. I think the correct thing to do was to give me the 10 off. I am very displeased. I will pay my card off and will not use it again. I have been a credit card holder for Kohl's and a customer for quite a long time. I would like to use my coupons when I purchase the listed items that are on the coupon.
Thanks, Fairese Branch Thrasher
Kohls makes it difficult for people to buy gifts for a registry online and have them shipped to them. Kohls makes whoever is registering fill out a shipping address when they register and this is where all the gifts go. If someone is having a shower don't you think they want to buy the gift and wrap it and give it to that person at the shower!!!
We have registered at several other places and their websites make it easy for people to chose where they want the gift shipped, so why kohls doesn't offer this option is ridiculous. But I guess we can expect this lack of customer service from the great company that treats people like they were idiots with their high mark ups and constant sales.
I went to return 4 pairs of jeans at Khol's in Hutchinson, KS that I purchased yesterday with a receipt, the store manager told me I didn't pay for 4 so I could exchange the 3 and purchase the 4th (again) I tried explaining to her I had not left the store knowing the cashier missed a pair or deleted them on accident.
She did not let me talk, she was very rude this inturn made me very upset, I told her shhhhhhhhh let me talk. She kept going being rude inferring that I had stolen a pair.... She then said out loud that she didn't give me a job because of this. ( I don't know this woman) in front of alot of Kohl's customers and her co workers she was yelling at me and over me.
She then to my surprise made a commet while cashing me our. "your such a BITCH" I knew I had to leave soon after that to prevent the situation from escalating. I have never had such an humiliating feeling in my life.
In early October 2012 I had noticed that the online payment scheduled with Kohls had not been processed. I called and was told by a Kohl's representative that if I paid the bill within the billing cycle, no report would be sent to the credit reporting agencies. I paid the bill, this was and is my only late payment situation for years.
Today I get a call from my banker telling me that Kohls reported a late payment and it has dropped my credit rating by 30 points. I called the Credit Card Customer Service Line 800-564-5740 to request that Kohls have this notation removed, I had to attempt to understand "Maurice" in El Salvador.
He proceeded to tell me that it was NOT Kohls fault and there was nothing he could do. He stated that if Kohls had mailed my statement or notification that the payment had not went through, they would have it removed.
While on hold at the beginning of the call, the announcements that there are situations with Kohls Online Payment System and a number of issues where customers were locked out inadvertently.
I want Kohls to honor their representative's original assurance, remove the late payment notation from my credit record.
I purchased a razor for my husband for Christmas on 12/8/12 plus 3 other items. My subtotal came to 232.96, I had a 20% coupon which brought my bill to 199.41. Because of what I spent I received 30 dollars khol's cash which had to be spent by that following Sunday.
My husband and I went back to buy some Christmas for our children and used the khols cash plus. Afterwards my husband said of something different he would like for Christmas so I took the razor for a return at my earliest convience. Upon the return the sales clerk took 20% off of the item even though there were 3 other items on the receipt because of the original coupon and then proceeded to remove 30 dollars off for the Khols cash we spent.
The razor cost 199.99 and I received a refund of 139.08. Basically Khol's made 60 dollars off of me for free. I could justify the 20%, however, the 30 dollars khols cash that was given with an expiration date to use is a bit much to swallow. Basically I purchased the Khol's cash like a gift card. If I would have wanted a gift card I would have purchased one.
I went to spend about 40 dollars that day but left with nothing after robbed of my money. I am sorry that your customer service is this bad because me and my husband spend a lot of money at Khol's but unfortunatlly I will not be back if this is the moral of your company when we work hard for our money. When asked to speak to the manager I was told to call the corporate office.
After 3 different numbers and calls and still no one to help with this matter I turned to writing this complaint. I to work in customer service and would never turn down a customer to talk to my manager to help rectify the situation. This just adds to the frustration and dissatisfaction. I will certainly tell those I come in contact with how I was treated at Khol's and to be careful using "free" Khol's cash.
I am complaining about the customer service at the Khols in Lake Worth, Texas. I went to the store on Friday the day after Thanksgiving just to change a pair of sweats. I am the second person in line waiting for help, and there are only 2 ladies working in the department. One lady was busy with a customer for at least 40 mins. the other lady was working with 2 customers at the same time. She then had to do some online searching for 1 of the customers. I am still waiting for service. The first lady finally finished with the lady who was there for 40 minutes. She looked at the line of people who were waiting for help and then she left, which now leaves us with the one lady who is still helping person with something online. The line by now had at least 8-10 people who by this time are a little unhappy. I have had 7 back surgeries and it is just hell for me to be standing that long with out movement. After about 10 minutes of the lady being gone I finally found a lady passing through and asked if anyone else could work in customer service. They finally brought the first lady back who apparently went to go eat lunch. Now common sense would tell me that the day after Thanksgiving would be very busy and there should have been more than 2 people working customer service. After almost an hour in line and a very painful back it was finally my turn. I asked the lady at customer service if there was a complaint department on line and I was sure to let all the people know that were standing in line. My actual buisness only took a mere 5 minutes. After that adventure and pain pills I have decided not to do my buisness in that Khols anymore. I will go out of my way to go to another store to do my shopping. I hope for Christmas this matter is taken care of and some thought is put into more people working in the customer service department.
On Jan.29, 2012 I went into a local Khols Department store to purchase an item that I seen in the Ad. I was instructed by a Sales Associated the item had to be purchased On Line only because of the size .The Sales Associated directed me to call Khols Customer Service online to place the order in the amount of $217.79. After giving the Sales Associate all my Personal Banking Credit/ Debit Card information in the event of placing the order on-line the order was decline.
After looking over my bank account I've notice a Khols charge in the amount of $78.69 however that purchase was not made.
IÂ have contacted Khols customer service after researching the data they see where the order was place and decline. After giving the Card information they didn't see any purchases made at Khols with that card. However i don't know why this charge was made in that amount I was informed to wait 72 hours being that it shows pending on my bank statement. I foresee this being Fraudulent and this has caused my account to go into an overdraft.
I have tried for a year and a half to get my correct address put on my bill and advertising material coming from Kohls. Everything is being sent to my parents in Georgia when in fact I live in Illinois. I have been in your store to try and have this corrected multiple times. I have called customer service numerous times and nothing that I have done by calling has corrected the problem. I have also tried to get this corrected online.
Nothing has worked to correct the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My correct address is:
279 Acorn Drive,
Streamwood Illinois 60107
When you purchase something at Kohls and use a discount and Kohls Cash, the store deducts the Kohls Cash first which minimizes the discount. So rather than receiving the whole Kohls Cash incentive, you only receive a percentage based on the other discount you used.
I called to enquire the status of my engagement ring bought through kohls by my fiance. He is part of the military and we are being relocated. As soon as I called I was greeted very unfriendly, the girl wouldn't give me her name when asked and placed me on hold. She did not sound like she wanted to help me at all. My phone call was passed along three times until I spoke to a manager named Chris, who reasurred me that I will get my ring in time of promised delivery (which is in ten days). I had a delema where we are too move right away and I let him know my concerns although he seemed confused on procedure of this type. He finally passed me off to a super rude lady named Mellisa who was also reluctant to give me concrete answer and cut me off and hung up.
I do not have a questions but need to make a complaint on the Customer Service that I received a few minutes ago. I am pretty new to your store charge practices. My daughter added me to her account and I received a card in February but I had no idea that all the ino was related to her inclkuding the SS number. I recentlt made 2 payments on the Kohl's account and wanted to make sure of 1. That the payments were properly logged and 2. The reamining balance of the account. I am again reminded why I never got an account with your company until now. You need to provide better Customer Service Training so that customers feel good about shopping with your company. My operator name was Bryan and was given TKA3315 asd the ID. I was chosen to randomly take a survey but he cut me off so that I was not able to do so otherwise I would have taken that route. I would appreictae a response to my complaint. Thank you!
It's hard to believe that in 2013 a store as large and profitable as Kohl's doesn't have Auto Bill Pay - which is the process of directing a store to automatically charge your checking account or credit card. All my bills are Auto Pay. Kohl's offers great discounts and coupons BUT they make it up on the back end with folks like me (and I know I'm not alone) who forget to pay the bill and are then charged outrageous late fees! Kohl's has lost another customer forever - I just closed my account! Good-by Kohl's.
on Sept. 27th I placed an online order with Kohls - which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.
The Ann Arbor Michigan store never has merchandise in stock. I got ripped off of $20 in kohls cash on 9/28/2012 because the merchandise was not in stock, the kiosk was broken and the line for the phone there was backed up. I had to make three seperate purchases on the same day , two were within 3 minutes of each other, one at the register and one by phone and the other one I placed online as soon as I returned home. They totaled $103.83 and did not get my Kohls cash because I was told it has to be one transaction. Well, now I am being punished because your store doesnt have the merchandise in stock, the kiosk is broken and the line to place an order by phone is too long for me to wait again. I was told to take it all back and then rebuy it. Well, by the time I drive there and suck up my gas, the Kohls cash cards are not worth it. I am ready to cancel my charge card. I dont shop there as often as I used to because it seems they never have merchandise in stock.
I am at my wits end. Im pursuing taking kohls to court for harassment. I had a debt of a little over $400. Didn't pay on it for a while, so they sent the debt to collections. I have paid this debt in full to the collections agency it was sent to therefore resolving my debt. This was paid off on 10/13/2012. Since then I still receive 8-12 phone calls a day harassing me over this. I have spoke with several different employees from the call centers and at the Vancouver, WA location, explained this debt is no longer owed, and yet im still being harassed. It is now February 8th and I have received well over 1, 000 phone calls AFTER the debt had been paid. I have no idea what's the point of your call centers if you hire people that barely speak English and don't put in notes in your database properly. This is absurd and I refuse to let kohls off easy. If you are sending debts to collections, after you send it it is no longer kohls debt. That debt now belongs to the collections agency. Why are you not communicating with them on what debts have been paid, and what ones haven't? At this point im not answering any more of their calls due everyone I speak with from their company is incompetent. I just let them keep calling and I print & save all my call logs from my cell phone for court. I would NEVER recommend kohls to anyone!!! Very very poorly ran business.
On 4/13/13 as I was on my way home, I decided to stop at Kohl's in Groton, CT. I realized I forgot my 20% coupon as I went to check out. There was a young man in front of me and he also forgot his coupon, so the cashier gave him a 20% coupon he had and was very nice to him. It was my turn and I said I was sorry, but I also forgot my coupon at home cause I wasn't planning on doing any shopping. I got the third degree of how management is cracking down on them about giving coupon's out. I told him he just did it for the young gentleman in front of me. I shop at Kohl's all the time; I also have a gold card and get coupons in the mail all the time. I'm almost 60 years old and never felt so humiliated in my life. I have never been treated this way by any person in any store. He told me that I would have to pay for my items and bring the receipt back the next day with my coupon to receive my 20%. He had no problem giving it to the young man, but decided to give a 60 year old woman the third degree regarding a lousy 20% coupon. That's pretty sad. I did not purchase my items and told him to cram them. I used my credit card all the time, but after being treated in this way, I no longer intend to use it or shop there.
I was shopping with my 2 grandsons to purchase school clothing. I had a coupon for $10 off childrens clothing. When I checked out I was told I could not use it. I had3 pair of shoes, one come from childrens dept. I purchased several shirts for my boys, both are not the average size I don' guess. I had both boys with me. One was seven years the other 12, I told the cashier the shoes and shirts were for and they were children........To me this is discrimitation against mygrandsons because of their size. I am sure other mothers or grandmothers have the same problem. I shop at Kohls quite a lot, but maybe Belks or other colthing stores colud understand what it means to have children oversized. I really did not think Kohls would stand there in front of me and other customers waiting and tell me my children were not considered children. I did go ahead and purchase over $100. My 7 year old did not understand what we were talking about and I am glad he didn"t. PLEASE try to understand before you send out coupons for children that they come in all sizes.
First I need to explain the reason for the delay of my complaint. My husband has been diagnosed with stage 4 terminal cancer. Therefore I'm sure you can understand our lives have not been the same since then. On the day of the 26th day 02 month 2012 I returned a diamond pendant at the value of $789.00. This piece of jewelry had been found in it's original wooden box in a dumpster. A local dumpster diver had come across it through out his daily routine. I purchased the necklace from him for $60.00. His asking price was $100.00'
I was compelled to find the owner of this beautiful piece of jewelry. On the day entered above is the day I entered your department store in Ranch San Diego, California. I spoke with the jewelry dept. manager Agnes and she told me that they would investigate to see if they could locate the purchaser. If the owner had been found that (would have been fabulous) I would be notified, and if not I was to call in 15 days to check the status of the corporate decision made.
She handed me a receipt with an 800# to call and follow directions. I live in Jamul Ca. 91935 which is surrounded by the Cleveland National forest. Our reception up in these mountains is less than to be desired. My husband has been diagnosed with stage 4 terminal cancer at the age of 52 he and I are on a very very low based income and really could not afford the set back of a mere $60.00. However when you are fighting the government (SSA) and with the monthly income of $592.00 $60.00 is alot.
I in he past have sent by US mail a letter to the headquarters with no response. These are the numbers on the receipt starting with the 800-837-0302, the date of receipt 02/26/2012, the 12 digit #734815726494, the remaining no.#s were on the bottom of the receipt 0067 / 0060???. The 12 digit # starting with 734 may have been 735. The receipt is no longer visible therefore one or two of these no.#s may have been transposed or to blurry to see.
However there has to be some type of record that pertains to my statement. Also the manager had estimated the amount of either a credit voucher or refund of $398.00. I am hoping to hear from you very soon and appreciate your time.
Sincerely Doreen L. Flores.
I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.
I purchased a pair of Lee Jeans at your store in Auburn, Al. I wore them a couple of times but they seemed to be extra large for the size I purchased. Now I have purchased several Lee Jeans and paid top dollar for them before. Well I happen to be in Newnan, Ga. and was at your store there. When I attempted to just swap the jeans the check out girls would not allow me to do so because she said they were not the same jeans and the ones that I picked out cost more. Well they came off the same table that I had brought before down at Auburn. May I commend your store at Auburn Tiger Town, it is great. They really stand behind their product but Newman would not swat them for me, so I had to get a refund even though the pants were seconds. Remember I am a loyal customer and paid my bill in a timely manner, but I will not shop at the Newnan store again. Khols in Tiger Town is the one for me.
To Whom It Concerns: I love shopping at our local Kohl's in Niles, Ohio except for one thing....the temperature in that store is too high!!. It is so uncomfortablly hot in that store beginning around the end of August (guessing when the heat is turned on) and on until summer (when A/C comes on) that I have had to leave before I wanted to because I felt sick from being overheated. I have complained a few times at the register and have gotten the same response....."we hear that all of the time."
The last time I was there, I mentioned it to the clerk, who said the same thing in response, and I told her I was surprised nothing was being done about it. She told me that it most likely was because the complaints never went further than that store and never got to corporate. That is why I am sending this complaint to you. You have to be losing business at this store because it is so hot in there during the fall and winter months that no one can stand it. I have seen people wiping sweat off of their faces while shopping in there. It is also foolish to spend so much money on overheating the place. I hope that you will look into this because I am tired of having to cut my shopping short due to the store temperature.
I was shopping at Kohl's store #303 in Greensboro, NC, and everything was fine accept for the management. They were constantly on the intercom calling for help here or there. Then one time, a woman got on the intercom and said "OK PEOPLE, WE ARE NOT GETTING THIS RIGHT", WE HAVE TO DO BETTER THAN THIS". It was an aweful experience. When I went to check out, I saw 2 people standing by the cash registers carrying clipboards and a microphone/headset. They were greeting people, but there body language was hateful (I can only assume they were the managers). I felt so bad for the cashiers. You could tell that they were under the gun, and doing the best they could. There was not a big crowd at the Kohl's store, and if everyday is like the day I went, there will never be a crowd at the Kohl's store.
My son and I visited the Danville store for the first time and spent money out of pocket and had lots of fun. The male salesperson in cologne and perfumes was really nice. No problem with customer service at all. We went back a second time and applied for a kohls credit card also spending money out of pocket. We were approved.
We were very excited and went back the third time to shop. I found a blouse, jeans and earings. I recognized one of the employees and she helped me match my outfit. I got to the register and a different person rang me up. I was under the impression that I had enough money on my charge to pay for the complete outfit. I was very embarrassed because I only had enough to buy the blouse. I went home and got on my computer and did a complimentary survey. The lady sent me out a new credit card with a $300.00 on it. I called and activated the card immediately and was very excited.
My son and I were in a car accident and I was very upset and needed some me time. So I went to kohls to get the rest of my outfit with the $300.00 credit. I was skeptical because of the last time I was there. So I went to the courtesy phone to verify the information. everything was a go. The card was activated with the $300.00 on it. I ended up shopping for at least 2 hours. When I got to the register they said I didn't have enough on the card. I was so embarrassed and upset. My time is worth something. I am not happy with any of this.
I didn't care for the was I was treated at the register either. I want my gas money reimbursed to and from the store as well as the 2 hours I spent wasting my time shopping there, as well as the original $300.00 credit I was promised. A non trusting customer.
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