Kohl's Complaints Continued... (Page 6)

I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.

I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.

SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.

I've asked them to track my package that Fed Ex "lost", and heard no reply. I'm assuming Kohls will profit by Fed Ex reimbursing them for the merchandise. So, they've taken $50 kohls cash from me, plus a settlement from Fed Ex... pretty good deal for Kohls.

I'm absolutely disgusted with the customer service regarding this issue.

I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.

But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.

I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.

When I returned some of the items I bought my bonus bucks were deducted despite I had several hundred dollars remaining on that same reciept. When I questioned them about this they said they have no control. This is a rip off! No where is that indicated that would happen. To me its a scam and as a new customer with a new Kohls in our town I am very discouraged. I thought I had a new great place to do my business. However, I will not be played. There are too many other businesses that don't pull that junk! You have lost a customer IF that is your policy. I will give yall ample time to respond or to resolve this issue. However, I will have no choice to let all know about this and we live in a small town where reputation matters! Its time consumers stand up against scams and this is one worth sharing!!

I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees. To start off this woman was not even wearing a name tag for me to get her by name. Secondly, i was absolutely appalled by this disrespectful behavior. I approached her to ask her a question about a pair of pants on sale and she abruptly said " you see the sign its 15% off." I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store. My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about this woman's disrespectful attitude and you may want to improve your dress code because
what she was wearing was not proper attire. I am extremely unhappy with this incident.

I ordered a queen size mattress and received a king instead. I called and reordered the mattress and scheduled a pickup for the incorrect one I received. I explicitly explained the mattress had been opened and that's how we became aware that it was the wrong size. I was repeatedly told that was not a problem and it could still be picked up.

When UPS came to pick it up, we were told they would not take it because it was not in a box. Now it is my responsibility to find a way to get it to the store and return it or buy a king size box to put it in (where would one even find a box that size, mattresses typically come in plastic anyway, not a box). I do not have a way to get it to a store so now I will have to rent a UHAUL.

I have never received such poor customer service in my life. I am being penalized for a mistake that Kohl's made. I will NEVER make another purchase at Kohl's. It is astonishing to me that Kohl's has no solution for the problem they created and places the burden on the customer.

I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.

The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.

So to not loose it the lady told me directly to go find something with the $40 tag price and we could exchange no problems. Well off course I wanted the same thing so that wasn't an issue, but like I said I order online the majority of the time, and after Christmas, of course they did not have the time. So my husband found another item that had the tag$40 on them.

I again waited inline for this ridiculous policy. When it was my turn of course the lady was no longer there and I had to deal with someone else. When I told her what the first lady told me. She understood what the lady first said. But when she rung them up, the item was now on clearance for $12. She said the item I picked out was on sale for $17 and that does not match each other.

I told her I understand but the $12 is not what I paid (having proof of payment) She told me that if I did not find a $12 item (even though that is not what I paid) I would still loose the $10 Kohls cash even though I kept all of my purchases other than this one item I wanted to just exchange. So now the retail amount that she was going to give me back on this item would be $4.

ARE YOU KIDDING ME!!!! I showed I paid $14 but because they did not fit, there was none to be found in the store, I would loose my Kohls cash that I previously earned and spent on more than $150 worth of items. I am a gold card holder and from this moment I have decided I would never shop at Kohls again!!!

The girl told me that if I did not use a receipt I would get back $6 instead of $4!! well yay since I paid more than that and you guys are in the business of taking money from consumers and not helping the consumer with any exchanges!!! This policy is the most stupidest thing I have ever seen!!!

If you want to take away peoples Kohls cash, you should take it out evenly on the times purchased, not just the time they NEED to EXCHANGE!!!! This is bogus and I have shredded my card already!!!!

The saddest part is, my brother-in-law is a store manager at a Kohls but I can not support a business that does not support the consumer!!!

BEST WISHES, NO LONGER A CUSTOMER OVER $10 KOHLS CASH!!!!

I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but when I do get a chance to try to make it I would hate to be denied because of one day.

I am a frequent shopper at Kohl's- it's the one stop shop for almost everything; I'm in there at least once a week. My customer service experience at Kohl's is an A+; the employees are usually so friendly and go out of their way to help assist me if needed. Yesterdays experience at Kohl's was my first negative one. I had finally got around to signing for up my Kohl's rewards card and when I signed up, I recieved a card for 15% off. After shopping around for quite some time, Greisha cashed me out. Greisha was VERY rude to me and said that I couldn't use my 15% off card because I had already used it. (When it was issued to me, the cashier wrote the date that I had to use it by); I explained to her that in fact I hadn't used it yet, but rather I had to use it by the date that was written on there. Greisha gave me quite an attitude and agreed to scan it and snatched the money from my hand. I usually don't complain or make a big deal out of issues but I did want to post this, because this was my first negative experience at Kohl's.

Kohl's
2232 Delaware Ave, Buffalo NY

I got a phone call and was told that I had a outstanding balance of over $100. I was very sick but told the person that I would be right out to the store to pay it off. I made a payment in July that I thought was for full amount. I never got a bill telling me that I owed more. They said that I had a e-mil account and i should have seen it. I never recieced a bill or email I had lost my voice and a very nice employee got on the phone and tried to settle the probem. She asked for an itemised bill to be sent to me. If I paid that day I would not have another late charge added.

I stood in line and I was bout 15 people back. I was so sick I had to leave. My husband paid my bill on line that day. Next week I got another call saying I owed money. Still having no audiable voice I told them it was taking care of. Yes i did get anohter late fee. I have destroyed my credit card. Kohls has caused me so much stress. This stree is not aimed toward the staff at Kohls Mansfield Oh. Trish a sales womane tried to help me out when i couldn't speak. She went way beyond what she had to do to help me. I never did ge an itemized bill.

I was told when I returned a coffee maker without a receipt, that corporate would have to send me a check. i asked for a store credit, they refused. Now after waiting almost two weeks, they send me a store credit. I already spent my cash because the Manager and the return lady said Corporate will be sending me a CHECK not a store credit,. I will never shop with Kohl's ever again.

I'm beyond mad. i was treated so poor by the lady from corporate returns, you would think I committed a crime. You advertise No questions asked on returns, what a joke, you should be sued. I spend so much money at Kohl's, not any more, I'm done, you lost a good customer.

Kohls makes it difficult for people to buy gifts for a registry online and have them shipped to them. Kohls makes whoever is registering fill out a shipping address when they register and this is where all the gifts go. If someone is having a shower don't you think they want to buy the gift and wrap it and give it to that person at the shower!!!

We have registered at several other places and their websites make it easy for people to chose where they want the gift shipped, so why kohls doesn't offer this option is ridiculous. But I guess we can expect this lack of customer service from the great company that treats people like they were idiots with their high mark ups and constant sales.

In early October 2012 I had noticed that the online payment scheduled with Kohls had not been processed. I called and was told by a Kohl's representative that if I paid the bill within the billing cycle, no report would be sent to the credit reporting agencies. I paid the bill, this was and is my only late payment situation for years.

Today I get a call from my banker telling me that Kohls reported a late payment and it has dropped my credit rating by 30 points. I called the Credit Card Customer Service Line 800-564-5740 to request that Kohls have this notation removed, I had to attempt to understand "Maurice" in El Salvador.
He proceeded to tell me that it was NOT Kohls fault and there was nothing he could do. He stated that if Kohls had mailed my statement or notification that the payment had not went through, they would have it removed.

While on hold at the beginning of the call, the announcements that there are situations with Kohls Online Payment System and a number of issues where customers were locked out inadvertently.

I want Kohls to honor their representative's original assurance, remove the late payment notation from my credit record.

I am complaining about the customer service at the Khols in Lake Worth, Texas. I went to the store on Friday the day after Thanksgiving just to change a pair of sweats. I am the second person in line waiting for help, and there are only 2 ladies working in the department. One lady was busy with a customer for at least 40 mins. the other lady was working with 2 customers at the same time. She then had to do some online searching for 1 of the customers. I am still waiting for service. The first lady finally finished with the lady who was there for 40 minutes. She looked at the line of people who were waiting for help and then she left, which now leaves us with the one lady who is still helping person with something online. The line by now had at least 8-10 people who by this time are a little unhappy. I have had 7 back surgeries and it is just hell for me to be standing that long with out movement. After about 10 minutes of the lady being gone I finally found a lady passing through and asked if anyone else could work in customer service. They finally brought the first lady back who apparently went to go eat lunch. Now common sense would tell me that the day after Thanksgiving would be very busy and there should have been more than 2 people working customer service. After almost an hour in line and a very painful back it was finally my turn. I asked the lady at customer service if there was a complaint department on line and I was sure to let all the people know that were standing in line. My actual buisness only took a mere 5 minutes. After that adventure and pain pills I have decided not to do my buisness in that Khols anymore. I will go out of my way to go to another store to do my shopping. I hope for Christmas this matter is taken care of and some thought is put into more people working in the customer service department.

I have tried for a year and a half to get my correct address put on my bill and advertising material coming from Kohls. Everything is being sent to my parents in Georgia when in fact I live in Illinois. I have been in your store to try and have this corrected multiple times. I have called customer service numerous times and nothing that I have done by calling has corrected the problem. I have also tried to get this corrected online.
Nothing has worked to correct the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My correct address is:

Jeremy Efrom
279 Acorn Drive,
Streamwood Illinois 60107

I called to enquire the status of my engagement ring bought through kohls by my fiance. He is part of the military and we are being relocated. As soon as I called I was greeted very unfriendly, the girl wouldn't give me her name when asked and placed me on hold. She did not sound like she wanted to help me at all. My phone call was passed along three times until I spoke to a manager named Chris, who reasurred me that I will get my ring in time of promised delivery (which is in ten days). I had a delema where we are too move right away and I let him know my concerns although he seemed confused on procedure of this type. He finally passed me off to a super rude lady named Mellisa who was also reluctant to give me concrete answer and cut me off and hung up.

It's hard to believe that in 2013 a store as large and profitable as Kohl's doesn't have Auto Bill Pay - which is the process of directing a store to automatically charge your checking account or credit card. All my bills are Auto Pay. Kohl's offers great discounts and coupons BUT they make it up on the back end with folks like me (and I know I'm not alone) who forget to pay the bill and are then charged outrageous late fees! Kohl's has lost another customer forever - I just closed my account! Good-by Kohl's.

The Ann Arbor Michigan store never has merchandise in stock. I got ripped off of $20 in kohls cash on 9/28/2012 because the merchandise was not in stock, the kiosk was broken and the line for the phone there was backed up. I had to make three seperate purchases on the same day , two were within 3 minutes of each other, one at the register and one by phone and the other one I placed online as soon as I returned home. They totaled $103.83 and did not get my Kohls cash because I was told it has to be one transaction. Well, now I am being punished because your store doesnt have the merchandise in stock, the kiosk is broken and the line to place an order by phone is too long for me to wait again. I was told to take it all back and then rebuy it. Well, by the time I drive there and suck up my gas, the Kohls cash cards are not worth it. I am ready to cancel my charge card. I dont shop there as often as I used to because it seems they never have merchandise in stock.

On 4/13/13 as I was on my way home, I decided to stop at Kohl's in Groton, CT. I realized I forgot my 20% coupon as I went to check out. There was a young man in front of me and he also forgot his coupon, so the cashier gave him a 20% coupon he had and was very nice to him. It was my turn and I said I was sorry, but I also forgot my coupon at home cause I wasn't planning on doing any shopping. I got the third degree of how management is cracking down on them about giving coupon's out. I told him he just did it for the young gentleman in front of me. I shop at Kohl's all the time; I also have a gold card and get coupons in the mail all the time. I'm almost 60 years old and never felt so humiliated in my life. I have never been treated this way by any person in any store. He told me that I would have to pay for my items and bring the receipt back the next day with my coupon to receive my 20%. He had no problem giving it to the young man, but decided to give a 60 year old woman the third degree regarding a lousy 20% coupon. That's pretty sad. I did not purchase my items and told him to cram them. I used my credit card all the time, but after being treated in this way, I no longer intend to use it or shop there.

First I need to explain the reason for the delay of my complaint. My husband has been diagnosed with stage 4 terminal cancer. Therefore I'm sure you can understand our lives have not been the same since then. On the day of the 26th day 02 month 2012 I returned a diamond pendant at the value of $789.00. This piece of jewelry had been found in it's original wooden box in a dumpster. A local dumpster diver had come across it through out his daily routine. I purchased the necklace from him for $60.00. His asking price was $100.00'

I was compelled to find the owner of this beautiful piece of jewelry. On the day entered above is the day I entered your department store in Ranch San Diego, California. I spoke with the jewelry dept. manager Agnes and she told me that they would investigate to see if they could locate the purchaser. If the owner had been found that (would have been fabulous) I would be notified, and if not I was to call in 15 days to check the status of the corporate decision made.

She handed me a receipt with an 800# to call and follow directions. I live in Jamul Ca. 91935 which is surrounded by the Cleveland National forest. Our reception up in these mountains is less than to be desired. My husband has been diagnosed with stage 4 terminal cancer at the age of 52 he and I are on a very very low based income and really could not afford the set back of a mere $60.00. However when you are fighting the government (SSA) and with the monthly income of $592.00 $60.00 is alot.

I in he past have sent by US mail a letter to the headquarters with no response. These are the numbers on the receipt starting with the 800-837-0302, the date of receipt 02/26/2012, the 12 digit #734815726494, the remaining no.#s were on the bottom of the receipt 0067 / 0060???. The 12 digit # starting with 734 may have been 735. The receipt is no longer visible therefore one or two of these no.#s may have been transposed or to blurry to see.

However there has to be some type of record that pertains to my statement. Also the manager had estimated the amount of either a credit voucher or refund of $398.00. I am hoping to hear from you very soon and appreciate your time.
Sincerely Doreen L. Flores.

I purchased a pair of Lee Jeans at your store in Auburn, Al. I wore them a couple of times but they seemed to be extra large for the size I purchased. Now I have purchased several Lee Jeans and paid top dollar for them before. Well I happen to be in Newnan, Ga. and was at your store there. When I attempted to just swap the jeans the check out girls would not allow me to do so because she said they were not the same jeans and the ones that I picked out cost more. Well they came off the same table that I had brought before down at Auburn. May I commend your store at Auburn Tiger Town, it is great. They really stand behind their product but Newman would not swat them for me, so I had to get a refund even though the pants were seconds. Remember I am a loyal customer and paid my bill in a timely manner, but I will not shop at the Newnan store again. Khols in Tiger Town is the one for me.

I was shopping at Kohl's store #303 in Greensboro, NC, and everything was fine accept for the management. They were constantly on the intercom calling for help here or there. Then one time, a woman got on the intercom and said "OK PEOPLE, WE ARE NOT GETTING THIS RIGHT", WE HAVE TO DO BETTER THAN THIS". It was an aweful experience. When I went to check out, I saw 2 people standing by the cash registers carrying clipboards and a microphone/headset. They were greeting people, but there body language was hateful (I can only assume they were the managers). I felt so bad for the cashiers. You could tell that they were under the gun, and doing the best they could. There was not a big crowd at the Kohl's store, and if everyday is like the day I went, there will never be a crowd at the Kohl's store.

Back in July 2011 I opened a Kohl's credit card account at one of their registers after making a purchase and received a temporary use receipt with my credit card number on it. After a couple of weeks the receipt had expired. After one month, I still had not received my permanent credit card nor a bill. I called the customer service number at Kohl's (888-814-3555) and this rep with an indian accent told me sometimes it takes longer to receive the card, and to wait a little longer.

Sounded to me like he didn't want to do any work to investigate what the problem might be. Well, it is now mid-September 2011 and still no permanent credit card or bill. Late last night I received a voicemail message on my phone telling me to "Call Kohl's at 888-814-3555." The recording repeated that message at least 5 times and very loud and rude, I may add. This morning I called to find out they were calling about my missed payment from the same 888-814-3555 phone number.

I told the phone rep about my call to them in July but she didn't seem to care and told me if I didn't pay before the 22nd it would reflect badly on my credit rating. I'm going to Kohl's store tonight, paying the balance, and closing my account. (That's a joke - - since I didn't even receive the card yet.) I want NOTHING to do with them anymore. They can stuff their coupons. The problems aren't worth any savings. I suggest you do the same.

We returned a Hallmark Christmas ornament that did not work.We used our Kohl's credit card and a ten dollar Kohl's cash to purchase it with.When we returned it on 12/11/2012 at Kohl's in Stow,Ohio,where we purchased it,we were credited $9.95 on our charge card and told they couldn't give us back our $10.00 Kohl's cash.We wanted to exchange the ornament,but there were none there,so we just had no choice but to return it.
It was not our fault it was not working and feel that we shouldn't have lost our Kohl's cash because what we had purchased was faulty.We do a lot of shopping at Kohl's and have always been with the quality of merchandise we have purchased.We feel that to not give us back our Kohl's cash is kind of like a slap in the face because we returned a broken ornament. Thank you for your time on this matter,Kathy Hall

My fiance' and I come to kohl's maybe once a month on average, sometimes separately, and every single time we visit kohl's we are intolerantly badgered about opening a kohl's card! I said NO the first 3x stop harassing me! Today was the last draw; I felt insulted and agitated. I just came to look for christmas gift ideas and I was pestered for 5 minutes about the discounts, etc. I know what it is and if I want it I'll say yes at the register; if not, leave me alone about it!