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Write for Us Kohl's Complaints Continued... (Page 5)
349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000No Reviews
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I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.
I received an email stating that I had $10 Kohl's Cash. I checked my Kohl's app, and was given a message stating that I had been locked out. I called in, and finally managed to navigate through your inefficient phone system to reach "Terry". I explained the us due, gave him the information headed for, and was told there was no email associated with that account,seven though I just got two emails to that email address today. Then he realized he had put my name and email in incorrectly, because he could barely speak English. He put me on hold repeatedly, and finally I asked for a customer service supervisor. He said "No, I am resolving your issue". After several more minutes, more holds and again being told there was no email, I again asked for a supervisor and was told there was not one there. I hung up, and called back five minutes later. I got agent Amanda, who determined that there were two accounts that were not synced. She synced them, cleared up the email problem and explained that because of high volume my Kohl's cash would show up in my wallet in a day or two. Five minutes, vs twenty. You need to move your call centers to the States, or hire people who can understand English. It is VERY frustrating to repeat the same information over and over to people who just don't get it, and do not know how to do their job.
I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).
On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.
My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice employee. I shop Kohl's all the time and found him to be rude.
I bought a pair of sunglasses that never made it in the bag. I called the store that I bought the sunglasses from and the lady I was talking to said that she would check the cameras and then get back to me. I have yet to receive a call from Kohl's and it's been weeks. I have the receipt and I would like to get the sunglasses that I bought or I would like my money back and a gift for gong through all of this trouble. If I am not satisfied with the results I will simply never shop at your store again. I make a lot of money and I buy at least two dresses every month. I liked some of your merchandise and we spend well over $100 on our last trip; it very well could have been the last oneI will not contact Kohl's again about this matter. If it is not resolved I will be contacting the BBB. Thank you for your time and consideration.
First I would like to say I am a loyal customer of Kohl's and shop there frequently. On Saturday the 18th I purchased a dress for my daughter for a honors banquet that would be held on April 22. When I got home to get her ready I had found that the ink thing that they put on clothes had been left on. In a mad dash I had to drive an hour to your closest store to have it removed. This in turn made my daughter late for her banquet that she was so looking forward to going to and almost didn't get to wear her new dress.Though I do know mistakes happen this isn't the first time that this has happened in your store. I did call customer service who basically told me what I already knew which was to drive an hr there to have it removed. Like I said earlier I am a loyal customer and do like your reasonable prices expecially with two younger children. Just very dissatisfied that this has happened more than once at your store.
I went into Kohls department store in Grandville, MI (Rivertown Crossing Mall) and the lady who worked April 11, 2015 between 5:00pm and 5:30pm at the customer service desk for returns is prejudice.
I had stood in line and a Caucasian family walked up behind me and she told the person behind me that she's helping them. So my grand daughter who is 8 years old had to see her actions. When she finished with the customer who were standing behind me, she would not help me she continue to straighten up items behind the counter. I continue to stand in line with my grand daughter. We stood there until another family came behind us and then she says I will help the person whom next.
By that time I'm heated and my grand daughter is telling me its because we black the white lady wont help us, she aint right. When I do come to the counter I do not give her eye contact I told her I'm returning and want my money with base in my voice, and when she gives me my receipt I took it out of her hand to indicated to her by my behavior I did not like the way she treated me in front of my young grand daughter. I would never go back into that store knowing she work there I do not support. I give Kohl's a 0-zero if possible for having people who has a problem with African Americans and treat me like --- and shows their behavior in front of a young 8 year old who has to see that kind of behavior. I hate people who are racist and show it. Kids pick up on adult behavior and thank God she knows what's right and wrong and your customer service behavior is wrong from a 8 year old child.
Then you had one customer service person seen me standing in line and just left and went on break. But that's how you run your business don't satisfy or help the customers before going on break leave them standing for 20 minutes or until someone who is not racist willing to help a African American person. But nope your customer service representative will call the person who is not black to come in front of the black person and take their poor time with them as if they the only one at the counter and then when finish with the customer ignore us. I'm very upset at your representative and the employer you hired. Like I said it will take years before I go back into that store and I hope she quits or be fired before I spend another $1 in Kohl's store. Cutting my credit card up.
I just e-mailed you on the aerosole sandals that you can only get on line. Found them at Penny's and they are not just on line and for $39.99. Much less than yours and no shipping charges. You can look on line if you would like. I will be going to Penny's sometime this week. They are the A2 Aerosoles Wiplomacy slide wedge sandals. At least I will know if they fit and feel good on my feet and for less money. I am glad I looked.
This is not really a complaint but it is. I am looking at the A2 Aerosoles Wiplomacy Slide Wedge Sandals for awhile and I relay like them. I have problems with my feet and I always need to try them on. Why can't you have them in the store so I can try on? They are only bought on line and if they don't fit it is such a hassle returning, etc. Shoes are meant to be tried on. I will have to check with other stores to get a pair of sandals because its just not good for me to buy something that I have no idea if its going to be good on my feet. I have noticed in your Champaign store you shoe department has gone Downhill Badly!!! I am so unimpressed and my sister and friend were with me and they agreed. They say they go elsewhere to get there shoes anymore. I really like those shoes but I WILL go elsewhere if I cannot try them on. Thank you for your time.
Went in to buy a few items with my 30% coupon checking out handed the cashier my coupon and she told me it was expired. I couldn't believe that I had the date wrong and told her I see 4-4 as the date, she said oh I'm sorry that is the wrong date it's the one inside Really now I shop a lot at the store I missed it by one day, asked the store manager to honor it seeing the date I checked should have stated it clearly it was for another offer, No I was told that the prices were now changed back to reflect regular savings. Hum? Do I get this right khols lost a good sale 2 pares of 80.00 sneakers and shorts and four tee shirts. I'm guessing a 200 plus sale with a savings of 30% Khols got neither and Me a bad taste in my mouth too bad enjoyed shopping there!
I went to kohls this evening with my kohls cash to make a purchase. I had a coupon, kohls cash, and a discount coupon. I was told I couldn't use the coupon, ok. Then I handed the cashier my gift card that I have 62.00 on. She said I needed to use my charge card to get the 20 percent savings. I said I don't want to charge and I handed her the gift card again. She got angry and demanded I give her my charge card. I cursed at her and left without any of the items. I lost my 10.00 kohls cash due to a cashier that was rude. I have never had any problems at kohls before. I could not believe this happened
For the last payment attemps something changed on my kohl's account which is no longer allowing me to make online payments using my checking account via mykholscharge account. It seems as making payments from mykholscharge has changed slightly , and your database needs to be updated. I spoke to Gabriele I.D.#2058 on 3/26/2015 @about 11:00a.m. est, but she was not knowledgeable or willing to help me find a way to get my problem fixed by someone else. I explained to her about the problem I was having making the payment and that it would be affecting my credit and all she was concerned about was having me pay with another form of payment. I told her to please log the call, and she stated she did under ticket #5330. I just want to continue using my checking account # that I have used for the last 6 years . Now my payments are now being late and something needs to be done to fix this, when I spoke to Gabriele, she told me that there was no way to fix this issue, her answer is unacceptable.... I need this problem fix, so please help or direct me to who in your company can fix this?
I just had an awful experience with Khol's credit card service. I accidentally made two payments within the same billing cycle which cleared from my account. I called to inquire about getting my money back and was told that since it cleared my account there was no way to refund me my money. I was not very happy knowing that I have balanced my checkbook accordingly to cover the spread of all my bills with not much left over. I explained to the representative and the supervisor on duty that I need the credit back so I can pay the rest of my bills. The response that I got was they were sorry, but I am not able to get my money back. The rep. told me that I should be glad that I payed extra for the month because I am paying my bill down faster. Really?!, but how can I pay my other bills if I allow Khol's to take my money? The supervisor told that if I request for the money back I would be charged a returned check fee of $25 on top of the fact that my payment does not go towards the next billing cycle. This is a load of crap!
I asked for her bosses name so I could file a complaint or at least a different number for customer complaints. She instead gave me an address to write to a P.O. Box. I am very disappointed that this is how Khol's handles issues. This is very sneaky and untrustworthy actions to me. There is not even an email address you can write to and at least walk away with the satisfaction that you know someone should read this complaint. I am NEVER shopping at Khols and telling others my negative experience with them. I would rate their process a 0. I am not a happy customer and their customer service is extremely poor.
Why cant I use my Kohls cash after date? STOP giving out the Kohls cash if you only have a week to use it. I did my shopping and now gave me $40 cash and $30 on line which I did not receive! I think you need to refund me the cash or allow everyone to use the Kohls cash within the month. Its a Joke..
I called on 3/19/15 to ask why I was charged $25 for a late fee. The person told me I didn't pay on my due date of 3/14/15. I explained that I didn't realize that I missed the payment. I said I had never missed a payment (in full) and asked if the $25 could be deleted. She said no--that I was late and that was the price. I have a friend who was surprised that it wasn't removed because she had missed payments on time a few times and always had the penalty cost removed. That's few times vs. once. She, I do not know her name, was very cold and not friendly. I've always had very good contact with your office people and store clerks and it has always been my favorite place to shop.
I received a belt for Christmas my husband bought at Kohl's. He paid cash. The sticker price was $28. The belt had silver trim which after less than 10 times wearing the trim was coming off, poor quality merchandise. Took to Kohl's on Havana in Aurora, CO to exchange today. The same belt was not available in my size. Found a belt for $30 I liked and went to customer service. Was told without a receipt, which I didn't keep because I didn't expect it fall apart in 2 months I was told I could only receive a $6 credit even though the exact same belt is not on clearance and not selling fort that price. I was also told I could not pay the $2 difference, I had to get another $28 belt or settle for $6. I didn't like any of the $28 belts but took one anyway.
I asked if there was a 800 number I could call, was given the credit card number. After 15 minutes on the phone with them was told nothing could be done since it wasn't purchased on my credit card and that there was no other number to call. I informed him that I did not think every person in the world has a Kohl's credit card and if you pay in cash there is no one you can speak to? He did give me corporates number finally whom I fully intend to call. I have been a long time Kohl's customer, I do have a credit card, and have spent thousands of dollars over the years there. I wouldn't expect a belt to fall apart so fast to begin with, went out of my way today to try to get a new belt that I like, which now I have a ugly $28 belt, and spent my time calling and writing and I'm really upset. You may be losing a long time customer. If they had let me buy the $30 belt I would of been satisfied. It's not my fault the other one was a piece of junk! In my opinion they should of just let me trade.
How dare you...send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey. Do me a favor...cancel my Kohl's card and I'll take my business to Walmart across the street.
Would not even give one star but did not have a option for no stars.My Daughter and I both are Kohls card holders,and we buy often at kohls.I buy most of my Grand Babys clothes at the Anderson,S.C store.My daughter went in store to buy some things for her baby and she was followed around the store like a criminal.She asked for a Manager and the staff in the store claimed they did not know his name,Finally the Mananger was called and he denied that they were followed around the store but quickly changed his mind when he found out from one of his on staff that it was true.Some guy even said we should call police, my daughter said you should so I can prove harrassment from this store. This is no way to treat people so I hope other people will read this and respond,because the manangement and staff at the Anderson S.C store should all be replaced with people who know how to treat people.This happened in front of other customers so we do have witnesses to this horrible sterotyping. Something needs to be done about this store.!!!!
I was very surprised to find that you are following in the footsteps of J.C. Penny and taking back the coupon reduction when the purchase totals way over what the coupon requires. I purchased aprox $160 worth of clothing and used two $10 cash coupons. One of the items was not hemmed properly and the side seams were not stitched properly. I returned the pants and the matching top and should have received credit in the amount of $ 42.00 plus tax. However, even though the total spent was still close to $100, your new way of doing things took back one of the $10 cash coupons that I earned and refunded only $32.00 plus tax. You would have been better off to phase out the program rather than change the rules after customers have purchased goods and been promised cash reductions on future purchases that totaled at least $10 per coupon used. Penny's did the same thing with their promised reductions and look where they are now. Hopefuly customers will realize the should use their remaining coupons on items that total only the amount of the coupon so they are utilizing the full value of the coupon. Or they may decide to shop somewhere else.
I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.
But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.
I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.
I went looking for a carry on luggage piece. I found a samsonite bag that was on sale for $99.00 and it had a sign that said buy one piece and get a second piece at equal or lesser value for $1. I called the sales associate over and he told me that yes this was correct but I would be charge for the higher priced piece which I knew. So I take my 2 pieces to checkout and it didn't give me the second one for a dollar. I questioned this and the cashier called a supervisor who told me that I would have to pay regular price to get the second piece for $1.
I explained to her that nowhere did it say that but she refused to honor what was being advertised. I am a loyal kolh's shopper in store and online but this has left a bitter feeling with me. The advertisement was why I chose the luggage I did and I didn't have the time to take it back and look for a better deal. I'm in sales and if I give a customer a quote and they decide to buy I have to honor the price I offered.
When I returned some of the items I bought my bonus bucks were deducted despite I had several hundred dollars remaining on that same reciept. When I questioned them about this they said they have no control. This is a rip off! No where is that indicated that would happen. To me its a scam and as a new customer with a new Kohls in our town I am very discouraged. I thought I had a new great place to do my business. However, I will not be played. There are too many other businesses that don't pull that junk! You have lost a customer IF that is your policy. I will give yall ample time to respond or to resolve this issue. However, I will have no choice to let all know about this and we live in a small town where reputation matters! Its time consumers stand up against scams and this is one worth sharing!!
I just visited the Kohls in Plainville, CT and waited at least 10 minutes in a check out line with one customer because the cashier was slow and chatty with the other customer only to have her then misring my item, complete the checkout and tell me I had to now waste more of my time to go to the back of the store to return and repay my only item. A complete waste of my time due to a lack of attention to her only job. I won't be back for awhile.
I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees. To start off this woman was not even wearing a name tag for me to get her by name. Secondly, i was absolutely appalled by this disrespectful behavior. I approached her to ask her a question about a pair of pants on sale and she abruptly said " you see the sign its 15% off." I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store. My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about this woman's disrespectful attitude and you may want to improve your dress code because
what she was wearing was not proper attire. I am extremely unhappy with this incident.
Shopping at Kohl's South Lebanon yesterday afternoon. I was waiting in line after 3pm (the cut off time for the Early Bird) and witnessed a cashier tell another patron the the Early Bird was over but she would go aheah and honor it for them. I was 2 patrons behind them. When it came to my turn I was denied the Early Bird by another cahsier, The manager Julie was standing there and was asked if it was ok for her to go ahead and honor the specials and was told no. I have been a loyal customer of Kohl's and will continue but just want to voice my complaint. If it was given to one, it should also be given to another. This is my first complaint and hopefully the last.
I ordered a queen size mattress and received a king instead. I called and reordered the mattress and scheduled a pickup for the incorrect one I received. I explicitly explained the mattress had been opened and that's how we became aware that it was the wrong size. I was repeatedly told that was not a problem and it could still be picked up.
When UPS came to pick it up, we were told they would not take it because it was not in a box. Now it is my responsibility to find a way to get it to the store and return it or buy a king size box to put it in (where would one even find a box that size, mattresses typically come in plastic anyway, not a box). I do not have a way to get it to a store so now I will have to rent a UHAUL.
I have never received such poor customer service in my life. I am being penalized for a mistake that Kohl's made. I will NEVER make another purchase at Kohl's. It is astonishing to me that Kohl's has no solution for the problem they created and places the burden on the customer.
today is dec. 1st 2012.. i shop at kohls all the time and never have had a problem with anyone in the store.. i was shopping today in the jewelry department and the lady helping me was very nice.. she offered to ring up my other purchases but i was using another coupon so i told her i wanted to do 2 seperate transations.. the other lady behing the counter butted in and was very rude.. she told me that its one coupon per transaction per day.. but on several ocations iv used 2 coupons in 2 seperate transaction.. her attitude and tone was by far the worst customer service i have recieved in the last year.. had she said it differently i would have not had a problem with coming back.. i have a charge card with kohls and after the way this lady talked and treated me, im am thinging about canceling my card and paying cash for anything i buy at kohls.. if i even come back!
I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.
The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.
So to not loose it the lady told me directly to go find something with the $40 tag price and we could exchange no problems. Well off course I wanted the same thing so that wasn't an issue, but like I said I order online the majority of the time, and after Christmas, of course they did not have the time. So my husband found another item that had the tag$40 on them.
I again waited inline for this ridiculous policy. When it was my turn of course the lady was no longer there and I had to deal with someone else. When I told her what the first lady told me. She understood what the lady first said. But when she rung them up, the item was now on clearance for $12. She said the item I picked out was on sale for $17 and that does not match each other.
I told her I understand but the $12 is not what I paid (having proof of payment) She told me that if I did not find a $12 item (even though that is not what I paid) I would still loose the $10 Kohls cash even though I kept all of my purchases other than this one item I wanted to just exchange. So now the retail amount that she was going to give me back on this item would be $4.
ARE YOU KIDDING ME!!!! I showed I paid $14 but because they did not fit, there was none to be found in the store, I would loose my Kohls cash that I previously earned and spent on more than $150 worth of items. I am a gold card holder and from this moment I have decided I would never shop at Kohls again!!!
The girl told me that if I did not use a receipt I would get back $6 instead of $4!! well yay since I paid more than that and you guys are in the business of taking money from consumers and not helping the consumer with any exchanges!!! This policy is the most stupidest thing I have ever seen!!!
If you want to take away peoples Kohls cash, you should take it out evenly on the times purchased, not just the time they NEED to EXCHANGE!!!! This is bogus and I have shredded my card already!!!!
The saddest part is, my brother-in-law is a store manager at a Kohls but I can not support a business that does not support the consumer!!!
BEST WISHES, NO LONGER A CUSTOMER OVER $10 KOHLS CASH!!!!
I call Santa Clara Kohl store just now and they had me hold for one hour and never came back. I am checking an item SKU 92590760 see if they had in store. First, they ask me to hold for so long and then hung up on me. I had to call back several times and they kept me holding. They told me that they send someone to the floor to check and never got back. Time is almost an hour and they said they will get a manager to talk to me and still not hear back. What kinds of service is this? Is it take almost an hour to check something you have it or not. That is ridiculous. Othere Kohl's service was so fast. The reason I am calling Santa Clara is because other Kohl told me the item I am looking has 4 qty. I have to hang up after one hour hold for nothing.
I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but when I do get a chance to try to make it I would hate to be denied because of one day.
I had purchased an item for $ 64.46 incl 8.37% tax. I had received $15 kohls cash since the item price was more than $50. I was told when I return the item, the kohls cash will b deducted from my total. I returned the item and I was supposed to receive $64.46- $15=49.64
Instead kohls only refunded $48.22, they reduced the initial tax that I paid by reducing the price of the item. Customer service is not willing to refund the difference.
I am a frequent shopper at Kohl's- it's the one stop shop for almost everything; I'm in there at least once a week. My customer service experience at Kohl's is an A+; the employees are usually so friendly and go out of their way to help assist me if needed. Yesterdays experience at Kohl's was my first negative one. I had finally got around to signing for up my Kohl's rewards card and when I signed up, I recieved a card for 15% off. After shopping around for quite some time, Greisha cashed me out. Greisha was VERY rude to me and said that I couldn't use my 15% off card because I had already used it. (When it was issued to me, the cashier wrote the date that I had to use it by); I explained to her that in fact I hadn't used it yet, but rather I had to use it by the date that was written on there. Greisha gave me quite an attitude and agreed to scan it and snatched the money from my hand. I usually don't complain or make a big deal out of issues but I did want to post this, because this was my first negative experience at Kohl's.
Kohl's
2232 Delaware Ave, Buffalo NY
A friend and I went to Our favorite kohl's tonight each with two $10 off coupons (2 from our emails and 2 from our mothers' emails). Anyway, we have gone before with multiple (but not obscene) amounts of coupons and cashiers have been very kind and let us use them. Tonight, while Christmas shopping, we went up to the register only to have a manager say we absolutely could not use them all due to the policy (perfectly fine! Some feel that way!).
The policy is not my complaint! So we made our first purchases, first hers, then mine, and backed ip from the register to review our remaining items. When you're a college student, every discount counts! While she held our bagged purchases away from the cart, I shuffled through the few items left deciding if I wished to pay $19.99 for an item I originally thought would be $10 cheaper (paying double what I expected?- worth rethinking). Then my friend said that the manager was going to every cashier and telling them we had already used our maximum amount of coupons for the night and not to let us blah blah blah.
All while pointing us out and watching us... How rude and unprofessional can you get?! I LOVE kohl's and have never had an incident like this before! We were both offended and shocked by her behavior :( She made us feel like criminals! Again, all I wanted to do was reevaluate and decide how much more money I was willing to spend! I will not be returning to the Kohl's on thomasville road in Tallahassee, FL again. No paying customer (or even someone just browsing) deserves to be treated like a criminal!
I got a phone call and was told that I had a outstanding balance of over $100. I was very sick but told the person that I would be right out to the store to pay it off. I made a payment in July that I thought was for full amount. I never got a bill telling me that I owed more. They said that I had a e-mil account and i should have seen it. I never recieced a bill or email I had lost my voice and a very nice employee got on the phone and tried to settle the probem. She asked for an itemised bill to be sent to me. If I paid that day I would not have another late charge added.
I stood in line and I was bout 15 people back. I was so sick I had to leave. My husband paid my bill on line that day. Next week I got another call saying I owed money. Still having no audiable voice I told them it was taking care of. Yes i did get anohter late fee. I have destroyed my credit card. Kohls has caused me so much stress. This stree is not aimed toward the staff at Kohls Mansfield Oh. Trish a sales womane tried to help me out when i couldn't speak. She went way beyond what she had to do to help me. I never did ge an itemized bill.
Hi, I shoped at one of khol's stores in July and the lady at the desk told me if I open a credit card with Khols I could save 15% so I did. I then send them a money order for the amount I had purchaed my clothes and send it to the address I got from the girl in the store. Since I paid it right away I thought that is the reason I never recieved a bill from them. A week ago I applied for mortgage and they told me I was rejected because I had not paid my Khol's credit card. I called Khol's to find out they had charged me over $140 fees and intrest and never botherd to call or send me a bill. After talking with a superviser he admited that they send a bill and it was returned to them and never bothered to find out why. He was not sure why they did not call my phone. After going back and forth with him for over half an hour. He still charged me insurance and $10 for processing my payment over the phone and when I told him it was not fair to do that, since it was not my fault and I had not idea I had a balance with khol's he rudly hanged up on me. Please help me in this issue, since not only I have become a victim of something that was not my fault at all. I lost getting mortgage due to this issue and end up paying way more that the 15% that girl told me I could save. Thank you so much to see to this matter for me.
I was told when I returned a coffee maker without a receipt, that corporate would have to send me a check. i asked for a store credit, they refused. Now after waiting almost two weeks, they send me a store credit. I already spent my cash because the Manager and the return lady said Corporate will be sending me a CHECK not a store credit,. I will never shop with Kohl's ever again.
I'm beyond mad. i was treated so poor by the lady from corporate returns, you would think I committed a crime. You advertise No questions asked on returns, what a joke, you should be sued. I spend so much money at Kohl's, not any more, I'm done, you lost a good customer.
I shop at Kohl's because I find great deals and receive $10 off coupons and on Saturday 3-30-13. I went in to use my coupon. It was for 10 off a 40 purchase including women's dress & casual shoes, handbags , fashion accessories & fashion jewelry
I did have a set of belts on my order, and also earrings. My receipt clearly lists the items under fashion accessories and jewelry.
The associate told me that the machine would not take my coupon and she did not know why, I told her that clearly a belt and the earrings are a part of fashion accessories and jewelry. I even called another manager or associate over and they said the same thing and said sometimes the register will not take the coupons. Well, this is the reason i came into the store, I spent 54.05 and did not get my 10 off. I think the correct thing to do was to give me the 10 off. I am very displeased. I will pay my card off and will not use it again. I have been a credit card holder for Kohl's and a customer for quite a long time. I would like to use my coupons when I purchase the listed items that are on the coupon.
Thanks, Fairese Branch Thrasher
Kohls makes it difficult for people to buy gifts for a registry online and have them shipped to them. Kohls makes whoever is registering fill out a shipping address when they register and this is where all the gifts go. If someone is having a shower don't you think they want to buy the gift and wrap it and give it to that person at the shower!!!
We have registered at several other places and their websites make it easy for people to chose where they want the gift shipped, so why kohls doesn't offer this option is ridiculous. But I guess we can expect this lack of customer service from the great company that treats people like they were idiots with their high mark ups and constant sales.
I went to return 4 pairs of jeans at Khol's in Hutchinson, KS that I purchased yesterday with a receipt, the store manager told me I didn't pay for 4 so I could exchange the 3 and purchase the 4th (again) I tried explaining to her I had not left the store knowing the cashier missed a pair or deleted them on accident.
She did not let me talk, she was very rude this inturn made me very upset, I told her shhhhhhhhh let me talk. She kept going being rude inferring that I had stolen a pair.... She then said out loud that she didn't give me a job because of this. ( I don't know this woman) in front of alot of Kohl's customers and her co workers she was yelling at me and over me.
She then to my surprise made a commet while cashing me our. "your such a BITCH" I knew I had to leave soon after that to prevent the situation from escalating. I have never had such an humiliating feeling in my life.
In early October 2012 I had noticed that the online payment scheduled with Kohls had not been processed. I called and was told by a Kohl's representative that if I paid the bill within the billing cycle, no report would be sent to the credit reporting agencies. I paid the bill, this was and is my only late payment situation for years.
Today I get a call from my banker telling me that Kohls reported a late payment and it has dropped my credit rating by 30 points. I called the Credit Card Customer Service Line 800-564-5740 to request that Kohls have this notation removed, I had to attempt to understand "Maurice" in El Salvador.
He proceeded to tell me that it was NOT Kohls fault and there was nothing he could do. He stated that if Kohls had mailed my statement or notification that the payment had not went through, they would have it removed.
While on hold at the beginning of the call, the announcements that there are situations with Kohls Online Payment System and a number of issues where customers were locked out inadvertently.
I want Kohls to honor their representative's original assurance, remove the late payment notation from my credit record.
I purchased a razor for my husband for Christmas on 12/8/12 plus 3 other items. My subtotal came to 232.96, I had a 20% coupon which brought my bill to 199.41. Because of what I spent I received 30 dollars khol's cash which had to be spent by that following Sunday.
My husband and I went back to buy some Christmas for our children and used the khols cash plus. Afterwards my husband said of something different he would like for Christmas so I took the razor for a return at my earliest convience. Upon the return the sales clerk took 20% off of the item even though there were 3 other items on the receipt because of the original coupon and then proceeded to remove 30 dollars off for the Khols cash we spent.
The razor cost 199.99 and I received a refund of 139.08. Basically Khol's made 60 dollars off of me for free. I could justify the 20%, however, the 30 dollars khols cash that was given with an expiration date to use is a bit much to swallow. Basically I purchased the Khol's cash like a gift card. If I would have wanted a gift card I would have purchased one.
I went to spend about 40 dollars that day but left with nothing after robbed of my money. I am sorry that your customer service is this bad because me and my husband spend a lot of money at Khol's but unfortunatlly I will not be back if this is the moral of your company when we work hard for our money. When asked to speak to the manager I was told to call the corporate office.
After 3 different numbers and calls and still no one to help with this matter I turned to writing this complaint. I to work in customer service and would never turn down a customer to talk to my manager to help rectify the situation. This just adds to the frustration and dissatisfaction. I will certainly tell those I come in contact with how I was treated at Khol's and to be careful using "free" Khol's cash.
I am complaining about the customer service at the Khols in Lake Worth, Texas. I went to the store on Friday the day after Thanksgiving just to change a pair of sweats. I am the second person in line waiting for help, and there are only 2 ladies working in the department. One lady was busy with a customer for at least 40 mins. the other lady was working with 2 customers at the same time. She then had to do some online searching for 1 of the customers. I am still waiting for service. The first lady finally finished with the lady who was there for 40 minutes. She looked at the line of people who were waiting for help and then she left, which now leaves us with the one lady who is still helping person with something online. The line by now had at least 8-10 people who by this time are a little unhappy. I have had 7 back surgeries and it is just hell for me to be standing that long with out movement. After about 10 minutes of the lady being gone I finally found a lady passing through and asked if anyone else could work in customer service. They finally brought the first lady back who apparently went to go eat lunch. Now common sense would tell me that the day after Thanksgiving would be very busy and there should have been more than 2 people working customer service. After almost an hour in line and a very painful back it was finally my turn. I asked the lady at customer service if there was a complaint department on line and I was sure to let all the people know that were standing in line. My actual buisness only took a mere 5 minutes. After that adventure and pain pills I have decided not to do my buisness in that Khols anymore. I will go out of my way to go to another store to do my shopping. I hope for Christmas this matter is taken care of and some thought is put into more people working in the customer service department.
On Jan.29, 2012 I went into a local Khols Department store to purchase an item that I seen in the Ad. I was instructed by a Sales Associated the item had to be purchased On Line only because of the size .The Sales Associated directed me to call Khols Customer Service online to place the order in the amount of $217.79. After giving the Sales Associate all my Personal Banking Credit/ Debit Card information in the event of placing the order on-line the order was decline.
After looking over my bank account I've notice a Khols charge in the amount of $78.69 however that purchase was not made.
IÂ have contacted Khols customer service after researching the data they see where the order was place and decline. After giving the Card information they didn't see any purchases made at Khols with that card. However i don't know why this charge was made in that amount I was informed to wait 72 hours being that it shows pending on my bank statement. I foresee this being Fraudulent and this has caused my account to go into an overdraft.
I have tried for a year and a half to get my correct address put on my bill and advertising material coming from Kohls. Everything is being sent to my parents in Georgia when in fact I live in Illinois. I have been in your store to try and have this corrected multiple times. I have called customer service numerous times and nothing that I have done by calling has corrected the problem. I have also tried to get this corrected online.
Nothing has worked to correct the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My correct address is:
Jeremy Efrom
279 Acorn Drive,
Streamwood Illinois 60107
When you purchase something at Kohls and use a discount and Kohls Cash, the store deducts the Kohls Cash first which minimizes the discount. So rather than receiving the whole Kohls Cash incentive, you only receive a percentage based on the other discount you used.
I called to enquire the status of my engagement ring bought through kohls by my fiance. He is part of the military and we are being relocated. As soon as I called I was greeted very unfriendly, the girl wouldn't give me her name when asked and placed me on hold. She did not sound like she wanted to help me at all. My phone call was passed along three times until I spoke to a manager named Chris, who reasurred me that I will get my ring in time of promised delivery (which is in ten days). I had a delema where we are too move right away and I let him know my concerns although he seemed confused on procedure of this type. He finally passed me off to a super rude lady named Mellisa who was also reluctant to give me concrete answer and cut me off and hung up.
I do not have a questions but need to make a complaint on the Customer Service that I received a few minutes ago. I am pretty new to your store charge practices. My daughter added me to her account and I received a card in February but I had no idea that all the ino was related to her inclkuding the SS number. I recentlt made 2 payments on the Kohl's account and wanted to make sure of 1. That the payments were properly logged and 2. The reamining balance of the account. I am again reminded why I never got an account with your company until now. You need to provide better Customer Service Training so that customers feel good about shopping with your company. My operator name was Bryan and was given TKA3315 asd the ID. I was chosen to randomly take a survey but he cut me off so that I was not able to do so otherwise I would have taken that route. I would appreictae a response to my complaint. Thank you!
It's hard to believe that in 2013 a store as large and profitable as Kohl's doesn't have Auto Bill Pay - which is the process of directing a store to automatically charge your checking account or credit card. All my bills are Auto Pay. Kohl's offers great discounts and coupons BUT they make it up on the back end with folks like me (and I know I'm not alone) who forget to pay the bill and are then charged outrageous late fees! Kohl's has lost another customer forever - I just closed my account! Good-by Kohl's.
on Sept. 27th I placed an online order with Kohls - which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.
The Ann Arbor Michigan store never has merchandise in stock. I got ripped off of $20 in kohls cash on 9/28/2012 because the merchandise was not in stock, the kiosk was broken and the line for the phone there was backed up. I had to make three seperate purchases on the same day , two were within 3 minutes of each other, one at the register and one by phone and the other one I placed online as soon as I returned home. They totaled $103.83 and did not get my Kohls cash because I was told it has to be one transaction. Well, now I am being punished because your store doesnt have the merchandise in stock, the kiosk is broken and the line to place an order by phone is too long for me to wait again. I was told to take it all back and then rebuy it. Well, by the time I drive there and suck up my gas, the Kohls cash cards are not worth it. I am ready to cancel my charge card. I dont shop there as often as I used to because it seems they never have merchandise in stock.
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