Kohl's Complaints Continued... (Page 5)

I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).

I bought a pair of sunglasses that never made it in the bag. I called the store that I bought the sunglasses from and the lady I was talking to said that she would check the cameras and then get back to me. I have yet to receive a call from Kohl's and it's been weeks. I have the receipt and I would like to get the sunglasses that I bought or I would like my money back and a gift for gong through all of this trouble. If I am not satisfied with the results I will simply never shop at your store again. I make a lot of money and I buy at least two dresses every month. I liked some of your merchandise and we spend well over $100 on our last trip; it very well could have been the last oneI will not contact Kohl's again about this matter. If it is not resolved I will be contacting the BBB. Thank you for your time and consideration.

I went into Kohls department store in Grandville, MI (Rivertown Crossing Mall) and the lady who worked April 11, 2015 between 5:00pm and 5:30pm at the customer service desk for returns is prejudice.

I had stood in line and a Caucasian family walked up behind me and she told the person behind me that she's helping them. So my grand daughter who is 8 years old had to see her actions. When she finished with the customer who were standing behind me, she would not help me she continue to straighten up items behind the counter. I continue to stand in line with my grand daughter. We stood there until another family came behind us and then she says I will help the person whom next.

By that time I'm heated and my grand daughter is telling me its because we black the white lady wont help us, she aint right. When I do come to the counter I do not give her eye contact I told her I'm returning and want my money with base in my voice, and when she gives me my receipt I took it out of her hand to indicated to her by my behavior I did not like the way she treated me in front of my young grand daughter. I would never go back into that store knowing she work there I do not support. I give Kohl's a 0-zero if possible for having people who has a problem with African Americans and treat me like --- and shows their behavior in front of a young 8 year old who has to see that kind of behavior. I hate people who are racist and show it. Kids pick up on adult behavior and thank God she knows what's right and wrong and your customer service behavior is wrong from a 8 year old child.

Then you had one customer service person seen me standing in line and just left and went on break. But that's how you run your business don't satisfy or help the customers before going on break leave them standing for 20 minutes or until someone who is not racist willing to help a African American person. But nope your customer service representative will call the person who is not black to come in front of the black person and take their poor time with them as if they the only one at the counter and then when finish with the customer ignore us. I'm very upset at your representative and the employer you hired. Like I said it will take years before I go back into that store and I hope she quits or be fired before I spend another $1 in Kohl's store. Cutting my credit card up.

This is not really a complaint but it is. I am looking at the A2 Aerosoles Wiplomacy Slide Wedge Sandals for awhile and I relay like them. I have problems with my feet and I always need to try them on. Why can't you have them in the store so I can try on? They are only bought on line and if they don't fit it is such a hassle returning, etc. Shoes are meant to be tried on. I will have to check with other stores to get a pair of sandals because its just not good for me to buy something that I have no idea if its going to be good on my feet. I have noticed in your Champaign store you shoe department has gone Downhill Badly!!! I am so unimpressed and my sister and friend were with me and they agreed. They say they go elsewhere to get there shoes anymore. I really like those shoes but I WILL go elsewhere if I cannot try them on. Thank you for your time.

I went to kohls this evening with my kohls cash to make a purchase. I had a coupon, kohls cash, and a discount coupon. I was told I couldn't use the coupon, ok. Then I handed the cashier my gift card that I have 62.00 on. She said I needed to use my charge card to get the 20 percent savings. I said I don't want to charge and I handed her the gift card again. She got angry and demanded I give her my charge card. I cursed at her and left without any of the items. I lost my 10.00 kohls cash due to a cashier that was rude. I have never had any problems at kohls before. I could not believe this happened

I just had an awful experience with Khol's credit card service. I accidentally made two payments within the same billing cycle which cleared from my account. I called to inquire about getting my money back and was told that since it cleared my account there was no way to refund me my money. I was not very happy knowing that I have balanced my checkbook accordingly to cover the spread of all my bills with not much left over. I explained to the representative and the supervisor on duty that I need the credit back so I can pay the rest of my bills. The response that I got was they were sorry, but I am not able to get my money back. The rep. told me that I should be glad that I payed extra for the month because I am paying my bill down faster. Really?!, but how can I pay my other bills if I allow Khol's to take my money? The supervisor told that if I request for the money back I would be charged a returned check fee of $25 on top of the fact that my payment does not go towards the next billing cycle. This is a load of crap!

I asked for her bosses name so I could file a complaint or at least a different number for customer complaints. She instead gave me an address to write to a P.O. Box. I am very disappointed that this is how Khol's handles issues. This is very sneaky and untrustworthy actions to me. There is not even an email address you can write to and at least walk away with the satisfaction that you know someone should read this complaint. I am NEVER shopping at Khols and telling others my negative experience with them. I would rate their process a 0. I am not a happy customer and their customer service is extremely poor.

I called on 3/19/15 to ask why I was charged $25 for a late fee. The person told me I didn't pay on my due date of 3/14/15. I explained that I didn't realize that I missed the payment. I said I had never missed a payment (in full) and asked if the $25 could be deleted. She said no--that I was late and that was the price. I have a friend who was surprised that it wasn't removed because she had missed payments on time a few times and always had the penalty cost removed. That's few times vs. once. She, I do not know her name, was very cold and not friendly. I've always had very good contact with your office people and store clerks and it has always been my favorite place to shop.

How dare you...send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey. Do me a favor...cancel my Kohl's card and I'll take my business to Walmart across the street.

on Sept. 27th I placed an online order with Kohls - which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.

I am at my wits end. Im pursuing taking kohls to court for harassment. I had a debt of a little over $400. Didn't pay on it for a while, so they sent the debt to collections. I have paid this debt in full to the collections agency it was sent to therefore resolving my debt. This was paid off on 10/13/2012. Since then I still receive 8-12 phone calls a day harassing me over this. I have spoke with several different employees from the call centers and at the Vancouver, WA location, explained this debt is no longer owed, and yet im still being harassed. It is now February 8th and I have received well over 1, 000 phone calls AFTER the debt had been paid. I have no idea what's the point of your call centers if you hire people that barely speak English and don't put in notes in your database properly. This is absurd and I refuse to let kohls off easy. If you are sending debts to collections, after you send it it is no longer kohls debt. That debt now belongs to the collections agency. Why are you not communicating with them on what debts have been paid, and what ones haven't? At this point im not answering any more of their calls due everyone I speak with from their company is incompetent. I just let them keep calling and I print & save all my call logs from my cell phone for court. I would NEVER recommend kohls to anyone!!! Very very poorly ran business.

I was shopping with my 2 grandsons to purchase school clothing. I had a coupon for $10 off childrens clothing. When I checked out I was told I could not use it. I had3 pair of shoes, one come from childrens dept. I purchased several shirts for my boys, both are not the average size I don' guess. I had both boys with me. One was seven years the other 12, I told the cashier the shoes and shirts were for and they were children........To me this is discrimitation against mygrandsons because of their size. I am sure other mothers or grandmothers have the same problem. I shop at Kohls quite a lot, but maybe Belks or other colthing stores colud understand what it means to have children oversized. I really did not think Kohls would stand there in front of me and other customers waiting and tell me my children were not considered children. I did go ahead and purchase over $100. My 7 year old did not understand what we were talking about and I am glad he didn"t. PLEASE try to understand before you send out coupons for children that they come in all sizes.

I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.

To Whom It Concerns: I love shopping at our local Kohl's in Niles, Ohio except for one thing....the temperature in that store is too high!!. It is so uncomfortablly hot in that store beginning around the end of August (guessing when the heat is turned on) and on until summer (when A/C comes on) that I have had to leave before I wanted to because I felt sick from being overheated. I have complained a few times at the register and have gotten the same response....."we hear that all of the time."

The last time I was there, I mentioned it to the clerk, who said the same thing in response, and I told her I was surprised nothing was being done about it. She told me that it most likely was because the complaints never went further than that store and never got to corporate. That is why I am sending this complaint to you. You have to be losing business at this store because it is so hot in there during the fall and winter months that no one can stand it. I have seen people wiping sweat off of their faces while shopping in there. It is also foolish to spend so much money on overheating the place. I hope that you will look into this because I am tired of having to cut my shopping short due to the store temperature. 

My son and I visited the Danville store for the first time and spent money out of pocket and had lots of fun. The male salesperson in cologne and perfumes was really nice. No problem with customer service at all. We went back a second time and applied for a kohls credit card also spending money out of pocket. We were approved.

We were very excited and went back the third time to shop. I found a blouse, jeans and earings. I recognized one of the employees and she helped me match my outfit. I got to the register and a different person rang me up. I was under the impression that I had enough money on my charge to pay for the complete outfit. I was very embarrassed because I only had enough to buy the blouse. I went home and got on my computer and did a complimentary survey. The lady sent me out a new credit card with a $300.00 on it. I called and activated the card immediately and was very excited.

My son and I were in a car accident and I was very upset and needed some me time. So I went to kohls to get the rest of my outfit with the $300.00 credit. I was skeptical because of the last time I was there. So I went to the courtesy phone to verify the information. everything was a go. The card was activated with the $300.00 on it. I ended up shopping for at least 2 hours. When I got to the register they said I didn't have enough on the card. I was so embarrassed and upset. My time is worth something. I am not happy with any of this.

I didn't care for the was I was treated at the register either. I want my gas money reimbursed to and from the store as well as the 2 hours I spent wasting my time shopping there, as well as the original $300.00 credit I was promised. A non trusting customer.

How is it that now when you return a product, earned and then used the earned Kohls Cash from that purchase you do not get a credit for the amount you paid for the product. In the past it was that you would be offered a merchandise credit for the amount you paid for the product to use only in their store if Kohls cash was earned and used, this would then mean you would be spending that same amount of money in a Kohls store therefore putting the money back into the store. They have many new policies that I along with many friends that shop there were unaware of and a little angry with these as well as surprised.

just spent over an hour at kohls with my daughter shopping we had a large cart of things to buy. when I went to pay for it and was using my 30% coupon they mailed to my house they told me I had to put it on the kohls credit card. well the card is in my husbads name and i didnt have it on me. I was trying to pay with cash money and the store wouldnt take it. I cant beleave that kohls would not take 115 dollas in CASH MONEY. So they turned down a sale just because I wanted to pay with cash.

At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.

I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often. I was in your Kohls store located in Port orange yesterday and was about to make a purchase. I thought gee, I don't have a charge card so maybe with all the bargains going on I should get one. I have excellent credit and never, never, before in my life have I been denied a credit card. I was shocked and put out. I was holding up a line and everyone around me was aware of my problem. How embarrassing! Why in the world didn't they just send me to the office to take care of the matter insead of leaving me in that line with everyone getting backed up and getting angry at me for holding up that line.

After I made the purchase and was denied I tried to get answers as to why and no one could help me. I went to the service desk and they let me use their phone with a direct line to the main service department. They couldn't help me either. I was told someone would contact me within a few days. That is not what I wanted to hear......So I returned my merchandise, told them to forget my application for a charge card and don't bother me again. I do not like giving out personal data when it is going to sit in some bank station on some computer where who knows what will happen to it. But I do want an answer as to why I was denied and I don't want to wait for some stupid mail letter.

I just returned from Christmas shopping, exclusively done at Kohl's this year. I forget to ask for gift receipts. I did not remember until I was home. I think your employees should automatically ask a customer if she needs gift receipts, especially during the holiday shopping season. Please consider having your employees do so. Also, if a person makes a return using a gift receipt, Kohl's knows exactly what was paid for the item and should give the customer a choice of a in-store credit, refund to credit card, or cash, if original purchase was paid in cash. I send presents purchased at Kohl's to family members in other cities. I want them to be able to return items for cash or credit card reimbursement. My teenage grandkids like gifts from Tilly's. I no longer shop there, because of a similar policy. 

After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud. It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo. After leaving the store almost in tears, I called the customer service desk. The woman said that Kohls does not do authorization for checks. Then I spoke to the store manager who said that they do and that she was sorry but that is their policy. I will never shop at Kohls again. They obviously do not care about losing a customer and have no respect for the privacy of their customers.

have been a Kohls department customer since this store came into my neighbnorhodd 8 to 10 years ago and have always had good experiences. I bought two watches for my parenst for christmas and haver paternized your store for many years. I went to the website this week and saw codes that instructed me to take to the cashier for an extra 15 percent off of my purchase and the code was good until 1/28/2012. The casher seemed open to accept the discount and that is when assistant store manager Mary walked up. Mary said flatly no; she would not take the coupon as I had to have a scannable coupon, That is not what the ad said; the internet ad said just give the codes to the cashier.

What disturbed me the most was Mary's Cocky attitude. Her attitude said "'I am in charge; I have no sympathy; I have no understanding; The answer is simply no and that is that. With the many dollars that I have spent with Kohls; taking an extra dollar or two off of this sweater would have only cemented me more as a long time Kohls customer. Mary needs to realize that this is not the only company in town and this is not the only Kohls store in town. I would have spoken to the manager had he been in the store.

Mary attitude towards me is totally unacceptable. If the Kohls site had allowed me to print a coupon; believe me I would have. The site however told me to take the printed codes to the cashier and they would take care of the rest. Mary owes me an apology and Mary needs an attitude adjustment so that she treats future Kohls customers with more dignity; understanding and respect; Or Mary needs to find herself a new line of work where she does not have to deal with customers as we are the ones who pay her salary.

I ordered $30 dollars worth of things from Kohl's online last month (September). I never received a bill in the mail & now my charges are over $100. Tell me how this is my mistake when nobody ever sent me the bill in the mail. I don't mean that I threw the bill away accidentally or just misplaced it, I mean I never received it. I never even got any kind of e-mail from Kohl's until today (10-21-12) stating that my bill was due. If I never received a bill or an e-mail, I again wonder how my bill should go from $30 to over $100!

I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon

I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.

Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies. They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. Customer service would always allow us to use them anyway since we live so far out of town.....not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore. They have gone to always please the customer to rude and just average. Very disappointing !!!!