Kohl's Complaints Continued... (Page 3)

For the last payment attemps something changed on my kohl's account which is no longer allowing me to make online payments using my checking account via mykholscharge account. It seems as making payments from mykholscharge has changed slightly , and your database needs to be updated. I spoke to Gabriele I.D.#2058 on 3/26/2015 @about 11:00a.m. est, but she was not knowledgeable or willing to help me find a way to get my problem fixed by someone else. I explained to her about the problem I was having making the payment and that it would be affecting my credit and all she was concerned about was having me pay with another form of payment. I told her to please log the call, and she stated she did under ticket #5330. I just want to continue using my checking account # that I have used for the last 6 years . Now my payments are now being late and something needs to be done to fix this, when I spoke to Gabriele, she told me that there was no way to fix this issue, her answer is unacceptable.... I need this problem fix, so please help or direct me to who in your company can fix this?

Why cant I use my Kohls cash after date? STOP giving out the Kohls cash if you only have a week to use it. I did my shopping and now gave me $40 cash and $30 on line which I did not receive! I think you need to refund me the cash or allow everyone to use the Kohls cash within the month. Its a Joke..

I took my 2 daughters summer clothes shopping. First off, my oldest daughter is plus size & they had absolutely no clothes for her short of going to the womens department. The real problem started when I checked out, the girl at the checkout wasn't friendly at all, not a big deal but when my bill came to $240.00 I swiped my Kohls charge card which I haven't used in probably a couple years. She says to me that my card will not work & has to get a manager, manager comes over & asks me if I have a newer card? Well if I had a newer card I'm pretty sure I would have used it first, I tell him no, I have not received a new card. He then walks away from us & the cashier says just stares at me, I thought maybe the manager was coming back, that maybe he was getting me a credit form to fill out for a new card but he didn't come back. I said ok, I guess I'll pay with a different card! I was shocked that they didn't take the time to offer me a new card or fill out an application for a new card, instead I feel like I was looked down at for not having a new card.

I was at the Ahwatukee store in Arizona on Sunday 03/15/15 to use my 30% coupon for three Easter baskets for my children after waiting in line for 16 minutes I was told I could not use my coupon for Easter baskets or on consumable products as of January 2015. I mention to the Manager that the coupon does not indicate this as an exclusions. She said "sorry its our new policy". With no further consideration or concern about customer service satisfaction I was told "I could not use the coupon". I left without buying the baskets and left my useless coupon with the clerk. After leaving I called the store's customer Service and spoke with "Sam" and he said "I could use the coupon for Easter Baskets as far as he knows." This made me even more frustrated that customer service does not even know the policies of coupons. So then I called the Corporate customer service and they also was not helpful they said its the discretion of the store manager. So I guess its depends on the mood of the manager at the time of the situation. I am done with Koh'ls and so is my family. I was a very devoted and loyal customer until this happen.

How dare you...send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey. Do me a favor...cancel my Kohl's card and I'll take my business to Walmart across the street.

i purchased dinner and lunch plates on 11/8/2011. i got to the register and paid with a $100. american express card, plus $30. Kohls cash, plus a $5.00 kohls card. The plates rang up at regular price and I told the girl that the plates were on sale. She in turn called for someone in houseware to check and that person returned a call saying the plates were not on sale. i bought the plates anyway. On 11/9/2011 i returned a defected plate and picked up another one and noticed the plates were on sale, so i went to customer service with my receipt and told them. they did make the return and the adjustment, however, she claims she had to put the money back on my american express card and said it would take 7 days before the money returned to my american express card.

Ultimately what has happened is that there is not more money on my kohls card, then there was the previous day. I used my american express card to SAVE money at Kohls. So even though i will ultimately get my money back on my american express card, she told me that i can't use my AE card to pay down my kohls card. So for something that was not my fault, it wound up costing me more. the purpose of me using my gift card, was not to have a higher kohl's balance. I don't understand why she just couldn't deduct the 30% sale from my kohls card. i'm very upset, i am not made of money!!!

I received a call from a collection agency for Tina L. Williams, my maiden name They stated that I owed Kohl's $263.00 for an outstanding balance on a credit card account. This was a shock since I am and have been current with all my bills. I don't remember seeing any bill or correspondence from Kohl's for at least the last 2 years. The collection agency couldn't provide much information as to the nature of the charge and recommended that I call Kohl's. Kohl's also couldn't provide any information and referred me back to the collection agency. The collection agency then refused to show any statement itemizing the charge. So, after being treated as a criminal for trying to identify the debt, I am forced to pay the debt without any explanation as to why I owe this money. What a great racket! I take great pride in my responsibility and honesty to pay for what I purchase. All I wanted was someone to show me why they thought I owed the balance, and if valid, gladly pay the amount. Unfortunately, at Kohl's and Progressive Financial Services, there are no other possibilities other than being guilty of trying to steal and rip everybody off. I paid, not because someone from Kohl's or Progressive Financial Services courteously contacted me and explained that perhaps a bill fell through the cracks, but because of possible consequences to my credit record that I built up and take great pride in. I have no interest in shopping nor maintaining any relationship with a business that has no desire nor time to communicate with its customers and automatically assumes that its customers are trying to rip them off. Please make sure that my account is closed as I do not want you to profit from me with trumped up charges in the future.

I purchased a mattress topper from Kohls (via kohls.com) about two months ago. In that short period of time it started to sag and lose its shape even though I am a "lightweight," so to speak. I had charged the entire amount of the purchase on my VISA card as I've occasionally had problems using my Kohls charge card online. When I went to return the item today, they deducted $30 from the amount refunded because, they said, I had subsequently been given $30 of Kohls Cash which I had "spent." Of course I spent it!... but not ON the purchase of the mattress topper. I was not trying to scam the system in order to get "free" cash to spend at Kohls but, having been given the coupon i used it to buy a few rather useless items as it was time-limited, and so was I! I didn't save the receipt for the items because I knew they couldn't be returned as they'd been "purchased" with a coupon.
Seems to me since I bought the mattress topper in good faith and it failed as a product within a very short period of time, that I should have been refunded the full purchase price. Thank you.

I was returning a christmas gift i gave to my husband I did not have the reciept on hand, the associate how was helping me could not figure out how to adjust the credit to my kohls charge, it kept giving her a clearance price when i paid more for it, she asked a manager Ken for help, he was on the other side of the register, he then said "yea what do you want", she did not want to tell him the situation from where she was because she would have to speak loudly and there were several customers in line.

She asked him if he can come around to the register, he then turned and rolled his eyes, when he got close to her she tried explaining the situation he did not let her finish, kept inturrupting her, so I tried to explain, and he rudely asked me well where is the reciept, I then told him it is at home, I just want to exchange this for a more expensive item and am willing to pay the difference

I also mentioned to him about the advertisments of not having to have a reciept if i put it on my charge card, he then gave me attitude rolled his eyes, I asked him to stop being rude to me and he says he is rude to me because im being snippy with him, I then said the reason I reacted was due to his demeanor, and that is not how you are to treat customers he than said look ma'am im trying to help you.

I cant do anything and he starting tapping on his computer and says it wont let me see, see, see, I than looked at the associate who kept apologizing for his attitude and asked he what his name was and left.

I visited the Kohl's store in Brown Deer, Wisconsin. I bought a necklace for my daugher-in-law for Christmas. As I checked out, the cashier failed to enter the 20% discount I had coming. She was polite, but said she could not fix the problem, but would have to complete the sale and then call a manager to fix the problem. I agreed and she went ahead with the sale.

She then called the manager several times, with no response. I was left standing there, looking like an idiot. This is definitely a way to get out of giving the appropriate discount. I guess the manager didn't feel it was important enough to even respond. The store was not busy at all! I was the only person at the check out and there was only one cashier! What was the problem. Manager on break or what? Had to leave, as I had many things to get done before the day ended. Poor customer service to say the very least!

Judy Bonlender

I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon

This is a complaint. I purchased 5 Hanes shirts at the store in Menomonee Falls on May 5, 2013. When I got home, I looked at the receipt and noticed it wasn't the price on the sign. At this purchase, I used $50 worth of Fun Cash (that I let expire by accident) and a $10 card I received for my birthday. Anyways, I returned the 5 shirts to the store in Delafield. The customer service rep refused to refund me my Kohl's cash or give me an in-store credit because the lady at the Menomonee Falls location rung it up as a 'item markdown'. Not only was I disappointed but I was angry. Never have I've been treated this way and I love to shop at Kohls. So, I'm requesting that you return my Fun Cash to me. Please look at the receipts of my purchase and return. Purchase ID # 999-9494-8680-4073-9898-7469-5195. Return receipt 0207-0026-6637-8. 

We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes. This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..

I was wrongfully terminated on something that my own Lead does along with the rest of my team mates. I am filing a complaint against the corporation for not settling issues I had complained about in the past, Co worker bullying along with management bullying. My leadership and co workers have also with held work related information to me, and have not allowed me to suggest any ideas about how to save more money and help EFC 3 be more efficient, but they allowed my co workers to do so. I complain and they treat me like crap (Form of Retaliation) each time I express my opinion and thoughts. My leadership has allowed co worker bullying in the workplace and have threatened my career with Kohls on my occasions.

I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago. I didn't even know about this account. I called to complain that they overcharged me and that is when I found that they could not find my payment.

When I complained about this, I was asked to fax over my payment information (which I did the very next day). The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account. When I explained that I did not, that whoever accepted my payment applied it to the wrong account.

I was told another inquiry would be completed with the same financial group. now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do? I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.

I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.

She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were such drastically different prices due to the color. I have never in my life heard of that.

I've worked in many retail stores and managed an entire entertainment arena's merchandise department and that has never been an issue. Then she proceeds to pick at the price tag on the dress I brought to the front and while ripping off the sticker says that it was marked wrong. After all of this she continues to insinuate that we changed the tag to get a discount. That maybe my 16 year old sister tried to deliberately scam the company and put the wrong sticker on.

Then without another word walks off. I have never dealt with such a rude attitude and in a customer service position and as a manager at that! I was embarrased with other customers waiting in line behind me and for my sister and I being made out to be some theif of sorts. My mother owns a Kohl's charge card and she was furious when she found out.

We both love shopping at Kohl's and for the most part, the prices are nothing to be upset about but the treatment I received from a customer service "manager" is completely unnecessary and has left us all with a bad taste in our mouths. The sales associate and cashier were both friendly and apologized for her behavior and were reluctant to call her in the first place. I hope she doesn't treat all her employees and customers with the same attitude.

I am disappointed in Kohl's if this is the type of management staff that Kohl's hires and I will not be returning if that's what I can expect from a higher up.

They replied with a general apology and that someone would be contacting me shortly. That was 3 weeks ago, I still haven't heard anything. Had to submit another complaint, got another email but this time completely blank! It's insane and I've lost pretty much all respect for Kohl's. It's basically a K-mart with better commercials now.

I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.

But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.

I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.

A little while ago I called Kohl's to have my wife added to my card. They said that they would sent me a form to fill out and fax or mail back. Well needless to say, they sent to form I filled it out and faxed it back on July 2012 at 1-888-246-0001 like it says to one the form. On October 10, 2012 after not hearing anything I called and they stated that they never received the form that at that time they were having faxing issues, (not my problem) so I faxed it again for the second time and kept to confirmation number of the fax this time. After not hearing anything again, I told my wife to go to the store, as she did. She presented to Kohls customer service with took both sheets showing that we faxed.

My wife explained to the customer service lady that she needed to purchase a few items and wanted to know if there would be a problem. My wife showed the lady the form that we had faxed several times. The service lady, stated she never seen a form like this and called Kohls. While on the phone with Kohls the customer service lady stated that they never received our faxes, and that she had no idea why, however that they would give my wife a 1 day pass to use in the store and that we my wife gets home she should have me Sean McMullen call Kohls and seeing that you had issues they would be able to process my request over the phone by asking a few simply questions. Well needless to say I called Kohls and I got talked to a customer service rep by the name of Rob.

He looked up my account and asked me a few questions and I then asked that he speak with my wife, considering she was the one that spoke to the Kohls customer service lady at Kohls and over the phone. I just wanted her to tell the rep, Robert what she was told to have me do. Which at this point I don''t care because I will be cancelling my account. I asked to speak to his supervisor, he put me on hold and then hung up on me

I have never experience anything like this in my life with a credit card company. Kohls you lost a loyal, spending customer as well as some family members and friends. Thank you, but we will be taking our money somewhere else. And as for your Rep Robert, you should invest on some customer service training for him, because he did all but swear at me over the phone.

I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees. To start off this woman was not even wearing a name tag for me to get her by name. Secondly, i was absolutely appalled by this disrespectful behavior. I approached her to ask her a question about a pair of pants on sale and she abruptly said " you see the sign its 15% off." I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store. My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about this woman's disrespectful attitude and you may want to improve your dress code because
what she was wearing was not proper attire. I am extremely unhappy with this incident.

I went looking for a carry on luggage piece. I found a samsonite bag that was on sale for $99.00 and it had a sign that said buy one piece and get a second piece at equal or lesser value for $1. I called the sales associate over and he told me that yes this was correct but I would be charge for the higher priced piece which I knew. So I take my 2 pieces to checkout and it didn't give me the second one for a dollar. I questioned this and the cashier called a supervisor who told me that I would have to pay regular price to get the second piece for $1.

I explained to her that nowhere did it say that but she refused to honor what was being advertised. I am a loyal kolh's shopper in store and online but this has left a bitter feeling with me. The advertisement was why I chose the luggage I did and I didn't have the time to take it back and look for a better deal. I'm in sales and if I give a customer a quote and they decide to buy I have to honor the price I offered.

I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011. The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.

So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that's what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.

Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn't even get credit for the remaining $0.80. I know that it's not a lot of money that I am speaking about, but in today's economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.

I don't know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5"10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.

I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but when I do get a chance to try to make it I would hate to be denied because of one day.

When I returned some of the items I bought my bonus bucks were deducted despite I had several hundred dollars remaining on that same reciept. When I questioned them about this they said they have no control. This is a rip off! No where is that indicated that would happen. To me its a scam and as a new customer with a new Kohls in our town I am very discouraged. I thought I had a new great place to do my business. However, I will not be played. There are too many other businesses that don't pull that junk! You have lost a customer IF that is your policy. I will give yall ample time to respond or to resolve this issue. However, I will have no choice to let all know about this and we live in a small town where reputation matters! Its time consumers stand up against scams and this is one worth sharing!!

I got a phone call and was told that I had a outstanding balance of over $100. I was very sick but told the person that I would be right out to the store to pay it off. I made a payment in July that I thought was for full amount. I never got a bill telling me that I owed more. They said that I had a e-mil account and i should have seen it. I never recieced a bill or email I had lost my voice and a very nice employee got on the phone and tried to settle the probem. She asked for an itemised bill to be sent to me. If I paid that day I would not have another late charge added.

I stood in line and I was bout 15 people back. I was so sick I had to leave. My husband paid my bill on line that day. Next week I got another call saying I owed money. Still having no audiable voice I told them it was taking care of. Yes i did get anohter late fee. I have destroyed my credit card. Kohls has caused me so much stress. This stree is not aimed toward the staff at Kohls Mansfield Oh. Trish a sales womane tried to help me out when i couldn't speak. She went way beyond what she had to do to help me. I never did ge an itemized bill.

I had purchased an item for $ 64.46 incl 8.37% tax. I had received $15 kohls cash since the item price was more than $50. I was told when I return the item, the kohls cash will b deducted from my total. I returned the item and I was supposed to receive $64.46- $15=49.64
Instead kohls only refunded $48.22, they reduced the initial tax that I paid by reducing the price of the item. Customer service is not willing to refund the difference.

I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.

I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.

SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.

I've asked them to track my package that Fed Ex "lost", and heard no reply. I'm assuming Kohls will profit by Fed Ex reimbursing them for the merchandise. So, they've taken $50 kohls cash from me, plus a settlement from Fed Ex... pretty good deal for Kohls.

I'm absolutely disgusted with the customer service regarding this issue.

In early October 2012 I had noticed that the online payment scheduled with Kohls had not been processed. I called and was told by a Kohl's representative that if I paid the bill within the billing cycle, no report would be sent to the credit reporting agencies. I paid the bill, this was and is my only late payment situation for years.

Today I get a call from my banker telling me that Kohls reported a late payment and it has dropped my credit rating by 30 points. I called the Credit Card Customer Service Line 800-564-5740 to request that Kohls have this notation removed, I had to attempt to understand "Maurice" in El Salvador.
He proceeded to tell me that it was NOT Kohls fault and there was nothing he could do. He stated that if Kohls had mailed my statement or notification that the payment had not went through, they would have it removed.

While on hold at the beginning of the call, the announcements that there are situations with Kohls Online Payment System and a number of issues where customers were locked out inadvertently.

I want Kohls to honor their representative's original assurance, remove the late payment notation from my credit record.

today is dec. 1st 2012.. i shop at kohls all the time and never have had a problem with anyone in the store.. i was shopping today in the jewelry department and the lady helping me was very nice.. she offered to ring up my other purchases but i was using another coupon so i told her i wanted to do 2 seperate transations.. the other lady behing the counter butted in and was very rude.. she told me that its one coupon per transaction per day.. but on several ocations iv used 2 coupons in 2 seperate transaction.. her attitude and tone was by far the worst customer service i have recieved in the last year.. had she said it differently i would have not had a problem with coming back.. i have a charge card with kohls and after the way this lady talked and treated me, im am thinging about canceling my card and paying cash for anything i buy at kohls.. if i even come back!

I have tried for a year and a half to get my correct address put on my bill and advertising material coming from Kohls. Everything is being sent to my parents in Georgia when in fact I live in Illinois. I have been in your store to try and have this corrected multiple times. I have called customer service numerous times and nothing that I have done by calling has corrected the problem. I have also tried to get this corrected online.
Nothing has worked to correct the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My correct address is:

Jeremy Efrom
279 Acorn Drive,
Streamwood Illinois 60107

I purchased a razor for my husband for Christmas on 12/8/12 plus 3 other items. My subtotal came to 232.96, I had a 20% coupon which brought my bill to 199.41. Because of what I spent I received 30 dollars khol's cash which had to be spent by that following Sunday.

My husband and I went back to buy some Christmas for our children and used the khols cash plus. Afterwards my husband said of something different he would like for Christmas so I took the razor for a return at my earliest convience. Upon the return the sales clerk took 20% off of the item even though there were 3 other items on the receipt because of the original coupon and then proceeded to remove 30 dollars off for the Khols cash we spent.

The razor cost 199.99 and I received a refund of 139.08. Basically Khol's made 60 dollars off of me for free. I could justify the 20%, however, the 30 dollars khols cash that was given with an expiration date to use is a bit much to swallow. Basically I purchased the Khol's cash like a gift card. If I would have wanted a gift card I would have purchased one.

I went to spend about 40 dollars that day but left with nothing after robbed of my money. I am sorry that your customer service is this bad because me and my husband spend a lot of money at Khol's but unfortunatlly I will not be back if this is the moral of your company when we work hard for our money. When asked to speak to the manager I was told to call the corporate office.

After 3 different numbers and calls and still no one to help with this matter I turned to writing this complaint. I to work in customer service and would never turn down a customer to talk to my manager to help rectify the situation. This just adds to the frustration and dissatisfaction. I will certainly tell those I come in contact with how I was treated at Khol's and to be careful using "free" Khol's cash.

I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.

The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.

So to not loose it the lady told me directly to go find something with the $40 tag price and we could exchange no problems. Well off course I wanted the same thing so that wasn't an issue, but like I said I order online the majority of the time, and after Christmas, of course they did not have the time. So my husband found another item that had the tag$40 on them.

I again waited inline for this ridiculous policy. When it was my turn of course the lady was no longer there and I had to deal with someone else. When I told her what the first lady told me. She understood what the lady first said. But when she rung them up, the item was now on clearance for $12. She said the item I picked out was on sale for $17 and that does not match each other.

I told her I understand but the $12 is not what I paid (having proof of payment) She told me that if I did not find a $12 item (even though that is not what I paid) I would still loose the $10 Kohls cash even though I kept all of my purchases other than this one item I wanted to just exchange. So now the retail amount that she was going to give me back on this item would be $4.

ARE YOU KIDDING ME!!!! I showed I paid $14 but because they did not fit, there was none to be found in the store, I would loose my Kohls cash that I previously earned and spent on more than $150 worth of items. I am a gold card holder and from this moment I have decided I would never shop at Kohls again!!!

The girl told me that if I did not use a receipt I would get back $6 instead of $4!! well yay since I paid more than that and you guys are in the business of taking money from consumers and not helping the consumer with any exchanges!!! This policy is the most stupidest thing I have ever seen!!!

If you want to take away peoples Kohls cash, you should take it out evenly on the times purchased, not just the time they NEED to EXCHANGE!!!! This is bogus and I have shredded my card already!!!!

The saddest part is, my brother-in-law is a store manager at a Kohls but I can not support a business that does not support the consumer!!!

BEST WISHES, NO LONGER A CUSTOMER OVER $10 KOHLS CASH!!!!

on Sept. 27th I placed an online order with Kohls - which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.

I called to enquire the status of my engagement ring bought through kohls by my fiance. He is part of the military and we are being relocated. As soon as I called I was greeted very unfriendly, the girl wouldn't give me her name when asked and placed me on hold. She did not sound like she wanted to help me at all. My phone call was passed along three times until I spoke to a manager named Chris, who reasurred me that I will get my ring in time of promised delivery (which is in ten days). I had a delema where we are too move right away and I let him know my concerns although he seemed confused on procedure of this type. He finally passed me off to a super rude lady named Mellisa who was also reluctant to give me concrete answer and cut me off and hung up.

A friend and I went to Our favorite kohl's tonight each with two $10 off coupons (2 from our emails and 2 from our mothers' emails). Anyway, we have gone before with multiple (but not obscene) amounts of coupons and cashiers have been very kind and let us use them. Tonight, while Christmas shopping, we went up to the register only to have a manager say we absolutely could not use them all due to the policy (perfectly fine! Some feel that way!).

The policy is not my complaint! So we made our first purchases, first hers, then mine, and backed ip from the register to review our remaining items. When you're a college student, every discount counts! While she held our bagged purchases away from the cart, I shuffled through the few items left deciding if I wished to pay $19.99 for an item I originally thought would be $10 cheaper (paying double what I expected?- worth rethinking). Then my friend said that the manager was going to every cashier and telling them we had already used our maximum amount of coupons for the night and not to let us blah blah blah.

All while pointing us out and watching us... How rude and unprofessional can you get?! I LOVE kohl's and have never had an incident like this before! We were both offended and shocked by her behavior :( She made us feel like criminals! Again, all I wanted to do was reevaluate and decide how much more money I was willing to spend! I will not be returning to the Kohl's on thomasville road in Tallahassee, FL again. No paying customer (or even someone just browsing) deserves to be treated like a criminal!

I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.

I am at my wits end. Im pursuing taking kohls to court for harassment. I had a debt of a little over $400. Didn't pay on it for a while, so they sent the debt to collections. I have paid this debt in full to the collections agency it was sent to therefore resolving my debt. This was paid off on 10/13/2012. Since then I still receive 8-12 phone calls a day harassing me over this. I have spoke with several different employees from the call centers and at the Vancouver, WA location, explained this debt is no longer owed, and yet im still being harassed. It is now February 8th and I have received well over 1, 000 phone calls AFTER the debt had been paid. I have no idea what's the point of your call centers if you hire people that barely speak English and don't put in notes in your database properly. This is absurd and I refuse to let kohls off easy. If you are sending debts to collections, after you send it it is no longer kohls debt. That debt now belongs to the collections agency. Why are you not communicating with them on what debts have been paid, and what ones haven't? At this point im not answering any more of their calls due everyone I speak with from their company is incompetent. I just let them keep calling and I print & save all my call logs from my cell phone for court. I would NEVER recommend kohls to anyone!!! Very very poorly ran business.

Kohls makes it difficult for people to buy gifts for a registry online and have them shipped to them. Kohls makes whoever is registering fill out a shipping address when they register and this is where all the gifts go. If someone is having a shower don't you think they want to buy the gift and wrap it and give it to that person at the shower!!!

We have registered at several other places and their websites make it easy for people to chose where they want the gift shipped, so why kohls doesn't offer this option is ridiculous. But I guess we can expect this lack of customer service from the great company that treats people like they were idiots with their high mark ups and constant sales.

How is it that now when you return a product, earned and then used the earned Kohls Cash from that purchase you do not get a credit for the amount you paid for the product. In the past it was that you would be offered a merchandise credit for the amount you paid for the product to use only in their store if Kohls cash was earned and used, this would then mean you would be spending that same amount of money in a Kohls store therefore putting the money back into the store. They have many new policies that I along with many friends that shop there were unaware of and a little angry with these as well as surprised.

My daughters and I were in Kohls shopping. Holly, my youngest daughter had her one month old and her three year old daughter with her. The three year old was acting up pretty badly. My daughter became frustrated, she put back the clothes she was going to buy and put her daughter in the Kohl's stroller and set with the baby carrier on top. unfortunately she forgot a couple of boxes of jewely and walked out of the store.

She tried to explain to the store manager that she was just trying to get her three year old out of the store because of the way she was acting. She was told, he did not care, she was stealing and she was going to be arrested. He refuse to let her call anyone to come and get the kids and went so far as trying to take her phone from her.

She was told that this was his area she was in now! The items in question were on sale for 23.88 each, but Larry, the manager, put down that they were 100 dollars each. I guess in his area he can change the price of an item for those individuals that he told me wasn't raised right. Falsely giving the amount of an item is no better than stealing even if it makes the story better.

On Jan.29, 2012 I went into a local Khols Department store to purchase an item that I seen in the Ad. I was instructed by a Sales Associated the item had to be purchased On Line only because of the size .The Sales Associated directed me to call Khols Customer Service online to place the order in the amount of $217.79. After giving the Sales Associate all my Personal Banking Credit/ Debit Card information in the event of placing the order on-line the order was decline.
After looking over my bank account I've notice a Khols charge in the amount of $78.69 however that purchase was not made.

I have contacted Khols customer service after researching the data they see where the order was place and decline. After giving the Card information they didn't see any purchases made at Khols with that card. However i don't know why this charge was made in that amount I was informed to wait 72 hours being that it shows pending on my bank statement. I foresee this being Fraudulent and this has caused my account to go into an overdraft.

I just returned from Christmas shopping, exclusively done at Kohl's this year. I forget to ask for gift receipts. I did not remember until I was home. I think your employees should automatically ask a customer if she needs gift receipts, especially during the holiday shopping season. Please consider having your employees do so. Also, if a person makes a return using a gift receipt, Kohl's knows exactly what was paid for the item and should give the customer a choice of a in-store credit, refund to credit card, or cash, if original purchase was paid in cash. I send presents purchased at Kohl's to family members in other cities. I want them to be able to return items for cash or credit card reimbursement. My teenage grandkids like gifts from Tilly's. I no longer shop there, because of a similar policy. 

To Whom It Concerns: I love shopping at our local Kohl's in Niles, Ohio except for one thing....the temperature in that store is too high!!. It is so uncomfortablly hot in that store beginning around the end of August (guessing when the heat is turned on) and on until summer (when A/C comes on) that I have had to leave before I wanted to because I felt sick from being overheated. I have complained a few times at the register and have gotten the same response....."we hear that all of the time."

The last time I was there, I mentioned it to the clerk, who said the same thing in response, and I told her I was surprised nothing was being done about it. She told me that it most likely was because the complaints never went further than that store and never got to corporate. That is why I am sending this complaint to you. You have to be losing business at this store because it is so hot in there during the fall and winter months that no one can stand it. I have seen people wiping sweat off of their faces while shopping in there. It is also foolish to spend so much money on overheating the place. I hope that you will look into this because I am tired of having to cut my shopping short due to the store temperature. 

It's hard to believe that in 2013 a store as large and profitable as Kohl's doesn't have Auto Bill Pay - which is the process of directing a store to automatically charge your checking account or credit card. All my bills are Auto Pay. Kohl's offers great discounts and coupons BUT they make it up on the back end with folks like me (and I know I'm not alone) who forget to pay the bill and are then charged outrageous late fees! Kohl's has lost another customer forever - I just closed my account! Good-by Kohl's.

I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late
fee on my acct. I didn't know I was going to be penilized for making a payment to early. They did it to me back in Oct. of last year also. I left it go
that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment. I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.

just spent over an hour at kohls with my daughter shopping we had a large cart of things to buy. when I went to pay for it and was using my 30% coupon they mailed to my house they told me I had to put it on the kohls credit card. well the card is in my husbads name and i didnt have it on me. I was trying to pay with cash money and the store wouldnt take it. I cant beleave that kohls would not take 115 dollas in CASH MONEY. So they turned down a sale just because I wanted to pay with cash.

I was shopping with my 2 grandsons to purchase school clothing. I had a coupon for $10 off childrens clothing. When I checked out I was told I could not use it. I had3 pair of shoes, one come from childrens dept. I purchased several shirts for my boys, both are not the average size I don' guess. I had both boys with me. One was seven years the other 12, I told the cashier the shoes and shirts were for and they were children........To me this is discrimitation against mygrandsons because of their size. I am sure other mothers or grandmothers have the same problem. I shop at Kohls quite a lot, but maybe Belks or other colthing stores colud understand what it means to have children oversized. I really did not think Kohls would stand there in front of me and other customers waiting and tell me my children were not considered children. I did go ahead and purchase over $100. My 7 year old did not understand what we were talking about and I am glad he didn"t. PLEASE try to understand before you send out coupons for children that they come in all sizes.

I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.

After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud. It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo. After leaving the store almost in tears, I called the customer service desk. The woman said that Kohls does not do authorization for checks. Then I spoke to the store manager who said that they do and that she was sorry but that is their policy. I will never shop at Kohls again. They obviously do not care about losing a customer and have no respect for the privacy of their customers.

My son and I visited the Danville store for the first time and spent money out of pocket and had lots of fun. The male salesperson in cologne and perfumes was really nice. No problem with customer service at all. We went back a second time and applied for a kohls credit card also spending money out of pocket. We were approved.

We were very excited and went back the third time to shop. I found a blouse, jeans and earings. I recognized one of the employees and she helped me match my outfit. I got to the register and a different person rang me up. I was under the impression that I had enough money on my charge to pay for the complete outfit. I was very embarrassed because I only had enough to buy the blouse. I went home and got on my computer and did a complimentary survey. The lady sent me out a new credit card with a $300.00 on it. I called and activated the card immediately and was very excited.

My son and I were in a car accident and I was very upset and needed some me time. So I went to kohls to get the rest of my outfit with the $300.00 credit. I was skeptical because of the last time I was there. So I went to the courtesy phone to verify the information. everything was a go. The card was activated with the $300.00 on it. I ended up shopping for at least 2 hours. When I got to the register they said I didn't have enough on the card. I was so embarrassed and upset. My time is worth something. I am not happy with any of this.

I didn't care for the was I was treated at the register either. I want my gas money reimbursed to and from the store as well as the 2 hours I spent wasting my time shopping there, as well as the original $300.00 credit I was promised. A non trusting customer.